Podcast appearances and mentions of mike neill

From 1998 to 2023, ServiStar has inspired transformational change in our great movement. To help us celebrate, George A. Hofheimer of Hofheimer Strategy Advisors joins Mike Neill to reminisce on their time together building what we now know as ServiStarConsulting.   George Hofheimer has 25 years of experience advising the consumer finance industry. ​ George was the head of research and development at Filene Research Institute, the credit union industry's think tank, for 15 years. Previously he was the chief learning officer at CUES, the credit union industry's leading executive education association for 8 years. ​ He has conducted hundreds of  advisory engagements with consumer finance organizations across the globe and authored dozens of research reports, including a book entitled Banking on a  Human Scale. ​ George began his career in international business development, including as a member of the first group of Peace Corps Volunteers in the former Soviet Republic of Uzbekistan. George obtained his MBA from the University of Wisconsin-Madison. 

ServiStar's Mike Neill and Community Financial's Tansley Stearns share on today's podcast the journey they both took to get ServiStar where it is today. They also deep dive into what it looks like to lead with purpose inside and outside of our great movement. It is our great pleasure to bring to you, the Tansley Stearns Anniversary podcast!

On this episode of the Credit Union Leadership Podcast, our founding father, Mike Neill shares some eye-opening data from the latest Gallup survey on the state of employee engagement. Brace yourself, because the results show that only 33% of employees in North America are actually engaged in their work. That means a whopping 67% of employees don't really care about their jobs.

There are many misconceptions about delegation. In this episode, listeners will learn how to avoid the pitfalls and challenges in order to use this leadership skill for the development of their employees.   To register for our Fall Vertex Live Nationwide course- click this link here: https://events.servistarconsulting.com/event/vertex-live-nationwide/

We get this question all the time at ServiStar...how do I coach up? Teaser..you can't coach up. But today we discuss what you can do. Listen in as we speak with Mike Neill, Founder of ServiStar Consulting on this topic. "it's hopeless and everyone dies at the end of this movie"  - Mike Neill. 

Willingness to vs Caring or Wanting to. On today's podcast, Mike Neill continues our chase of adequate semantics and answers the question: To what degree is it a leader's job to influence someone's want to? Caring does not transfer - listen to this podcast for more about what you can do.

Buy In, Boxing, and Bankruptcy....what do they all have in common?     se·man·tics the branch of linguistics and logic concerned with meaning. There are a number of branches and subbranches of semantics, including formal semantics, which studies the logical aspects of meaning, such as sense, reference, implication, and logical form, lexical semantics, which studies word meanings and word relations, and conceptual semantics, which studies the cognitive structure of meaning. the meaning of a word, phrase, sentence, or text. plural noun: semantics Such quibbling over semantics may seem petty stuff...some may say. But culture change and language go hand in hand in leadership.  Today we discuss with Mike Neill the difference between buy in and engagement and why it's important to search for the right one and not accept the other as sufficient in leading change. 

It's our podcast founder and ServiStar Cheif Learning Officer's birthday and as a gift to the listener, we give you a behind-the-curtains look into what goes on at Vertex Live Nationwide. In this part two of two podcasts, we listen to the 2021 version of Mike Neill on his birthday leading our first-ever Fall Vertex Live Nationwide course through the topic of Employee Motivation. We spend a lot of time in Vertex covering the topic of employee motivation, so this podcast is meant to be more of a taste of the content. Enjoy.    If you are more of a full plate learner- sign up for an upcoming Vertex Live Nationwide class here: ServiStar Consulting | Events

It's our podcast founder and ServiStar Cheif Learning Officer's birthday and as a gift to the listener, we give you a behind-the-curtains look into what goes on at Vertex Live Nationwide. In this part one of two podcasts, we listen to the 2021 version of Mike Neill on his birthday leading our first-ever Fall Vertex Live Nationwide course through the topic of Coaching for Performance. We spend a lot of time in Vertex covering the topic of coaching, so this podcast is meant to be more of a taste of the content. Enjoy.    If you are more of a full plate learner- sign up for an upcoming Vertex Live Nationwide class here: ServiStar Consulting | Events

Back in May 2021, Mike Neill sent the producer an article on the journey to evolve from Contact center  to Engagement Center Source: Credit Union Business News It's Time to Evolve: The Journey From Contact Center to Engagement Center   By Steve Kaish, SVP of product marketing and partnerships, Glia    Since then, ServiStar began the work on creating a specific 3-hour workshop for Call Center representatives to be the place that is the single point of contact for 90 percent of all credit union transactions. Where the environment, much like a branch environment, where we are going to treat you like you are a guest in our home. To the degree that we are not treating members like that just walked into the branch in our contact centers, it gives us an opportunity to ramp up what we are doing at a much higher level. Contact Producer Scott Albrecht for more information on our Contact Center Workshops: HERE Scott Albrecht, ServiStar Consulting's AVP of Sales and Training  

See why without George A. Hofheimer in 2000, Mike Neill is confident in saying there would be no ServiStar in 2022. Would credit unions be willing to invest money in having the ability to be able to develop a culture that would engage employees, create outstanding service both to external members and internal teammates, and be able to dominate on culture? George A. Hofheimer at CUES led the way in selling the idea, promoting the idea which gave us traction throughout the United States and Canada.  We are sure you have heard of all that George A Hofheimer has accomplished but what you may not know is that he 100% CRASHED out podcast without Taylor's knowledge- this may be a new game for us in 2022. Crash the Cast!! :) We had him discuss Strategy from a fundamental and simplified perspective. How Strategy ties into Innovation. And how hiring can affect your organization's ability to be Strategic and grab insights from the outside world and link them into your business model.   About George:  A strategic advisor to consumer finance organizations.  Contact Him Here George Hofheimer has 20+ years of experience advising the consumer finance industry. ​ George was the head of research and development at Filene Research Institute, the credit union industry's think tank, for 15 years. Previously he was the chief learning officer at CUES, the credit union industry's leading executive education association for 8 years. ​ He has conducted nearly 400 advisory and speaking engagements with consumer finance organizations across the globe and authored dozens of research reports.   George began his career in international business development, including as a member of the first group of Peace Corps Volunteers in the former Soviet Republic of Uzbekistan.   George obtained his MBA from the University of Wisconsin-Madison.  Advised a multi-billion dollar credit union's board and senior staff on the creation of a socially responsible organizational strategy.  Facilitated the new strategic direction for a start-up credit union.   Coached a credit union's chief strategy officer  on strategy development and execution Advised a multi-billion dollar credit union's board of directors on governance renewal practices    Conducted research and built a roadmap on the future of consumer lending for a multi-billion dollar credit union.  If you stayed tuned in till the end check out his charity work - you can donate here at  https://ripmedicaldebt.org/

Find out how to make Mike Neill madder than a rat terrier on crack. In Episode 6 we discuss where Service stands in Credit Unions today and how as leaders we can set up Service Excellence practices. Last year for the first time EVER credit unions scored lower than banks in service delivery. There has been a shift in service to the speed of service or ease of service, but not all of our downfalls are there. Credit Unions win the day if we are easy to work with and delightful when serving a member. Unfortunately, that is more of an ideal state than reality. Our ServiStar Member Experience Builder program is specifically designed to set up a culture of service inside and out and delivers a structure that sustains service after the trainers are gone. Check out how this program can serve you at  ServiStar Consulting | Our Solutions Member Experience Builder Ready to develop your organization's culture? We're on it! We'll provide you with all the tools you need to ensure your employees develop lasting needs-based selling behaviors and performance. Fully customizable, our comprehensive and scalable suite of tools will maximize employee engagement, member experience, and credit union profitability.   Internal Service Survey If we've said it once, we've said it a thousand times: The service we give the member will never be better than the service we give each other. And since studies show that the #1 cause of employee disengagement is poor communication between departments, we've developed an internal service survey that resolves this challenge and others by measuring the internal customer experience at virtually every touchpoint

Michael Neill Super Coach Interview with bestselling author speaker and coach Michael Neill #SuperCoach #BestSellingAuthor # MichaelNeill Hi, and welcome to the show! On today's show I have the pleasure of welcoming internationally renowned bestselling author, coach, and speaker Mike Neill to talk about how he's challenging cultural mythology that stress and pressure are a necessary part of adaptation and growth, along with how to reconnect with your deepest self to get more out of life. Mike is an internationally renowned author, speaker, and thought leader, challenging the cultural mythology that stress and struggle are a prerequisite to creativity and success. His bestselling books, podcasts, keynotes, trainings, and retreats have inspired and impacted millions of people on six continents around the world. Mike has spent the past 30 years as a coach, adviser, friend, mentor, and creative spark plug to celebrities, CEOs, royalty, and people who want to get more out of themselves and their lives. He has been consistently ranked by the international research agency GlobalGurus.org as one of the top 30 coaching thought leaders in the world. Mike's TEDx talks, ‘Why Aren't We Awesomer?' and ‘Can a TEDx Talk Really Change the World?' have been viewed by nearly two million people, and his blog and podcast, Caffeine for the Soul, is now in its 19th year and going strong. Mike's books have been translated into 24 languages, and his public talks, retreats, seminars, and online programs have touched and transformed lives at the United Nations and in over 60 countries and on six continents around the world. If you're ready to reconnect with your deepest self and live and work with less fear, stress, and pressure and more love, creativity, and happiness than ever before, then this call is not to be missed. To learn more about Michael, or to contact him directly, click the link below. Disclosure of Material Connection: This is a “sponsored post.” The company who sponsored it compensated My Future Business via a cash payment, gift, or something else of value to produce it. We are disclosing this in accordance with the Federal Trade Commission's 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

Business Development is an area seldom explored by credit unions. On this episode of the Credit Union Leadership podcast we get Mike Neill, Executive Director and Founder of ServiStar Consulting asking Taylor Murray, Cheif Executive Officer at ServiStar and Scott Albrecht, producer of this podcast and AVP of Sales/Training about the topic of going out of the credit union doors figuratively or literally to share the benefit of credit union membership with eligible non members, businesses, partners, and co-operatives who value the opportunity to work together to serve a bigger purpose.    On this episode we offered a free discover call to learn how you can do Business Development at your credit union. Book that call with Taylor or Scott here https://go.oncehub.com/ServiStarConsulting

On the newest episode of "In the Room w/ Todd Marksberry", this week's guest is Mike Neill-Executive Director ServiStar LLC. We get a chance to hear about Mike's journey to the Credit Union world, how he utilized public speaking skills to help Credit Unions to be better salespeople, and more such as: The Leadership Corner (07:00 – 18:00): Todd and Mike discuss how he leveraged key relationships in the Credit Union field to help create his business early on of Mike Neill and Associates. Mike also discusses the importance of having a story to tell in order to gain someone's attention. Mike discusses the differences between ‘networking' and true relationship building through authenticity.  The Curiosity Credenza (19:00 – 45:00): Todd and Mike chat about what is next for ServiStar and its growth. Mike also shares with Todd his reasonings for why he's never going to retire. Mike discusses the stages of his next book and collaborating with Canvas' very own, Tansley Stearns. Mike later shares with Todd his reasonings for choosing to work for and with Credit Unions. The Colors of Life (46:00 – 1:01:00): Mike tells Todd how important culture is to a company and how to cultivate it and why Chick-Fil-A is exceptionally good at it. Todd asks Mike what Credit Unions can be doing differently in terms of building a brand and culture. Mike then gets a chance to brag about his wonderful family a little bit. Advice from the Experts (1:02:00 – 1:04:00): Mike tells Todd the advice he would tell those who are trying to find their career path. Be authentic and transparent in your journey. Don't let anyone else's perception of you define you.  Enjoy listening to...In the Room w/ Todd Marksberry.

Today's Special Guest: Mike Neill, International Transformative Coach, Bestselling Author and Advisor. Please Subscribe to Ready Set Live on Apple Podcast.

Mike Neill, Executive Director and Founder of ServiStar Consulting and Scott Albrecht, Producer and AVP of Sales and Training sit down in this new season to discuss what kind of employee onboarding is effective after hiring the right person for your opening.    This episode gives reference to a ServiStar Consulting product that helps with new hire onboarding - link included here https://www.servistarconsulting.com/Our-Solutions/#12299   It also gave some teasers for some new products and podcasts coming up- one being the Nationwide Live Vertex program - click here to register (limited to 25 and almost full) https://www.servistarconsulting.com/Our-Solutions/#12300   To contact the podcast or to be on the podcast - contact us here https://www.servistarconsulting.com/#Contact-Us Thanks for listening to this episode of Season 3 of the Credit Union Leadership Podcast Subscribe and Share this Podcast with your credit union peers. Podbean: https://servistarconsulting.podbean.com/ iTunes Podcast (iOS) app: https://itunes.apple.com/us/podcast/credit-union-leadership-podcast/id1201983358 Stitcher (Android) app: http://www.stitcher.com/podcast/harrington-interactive-media/the-credit-union-leadership-podcast

On today’s episode, Dooner and The Dude are talking about the aftermath of Hurricane Laura, how to gain free access to SONAR, the scorching trucking market, how robots are helping ecommerce shippers keep pace, the circular economy, and TriumphPay going more mobile than ever.Plus, Bad New / Good News concerning a pistachio heist in trucking, one drivers leap of faith, and why you may have trouble finding a PS5 this holiday season. They’re joined by special guests Lior Elazary, CEO and founder, inVia; Sheri Henish, founder, Supply Chain Revolution; Mac Pinkerton, President of North American Surface Transportation (NAST), and Mike Neill, Chief Technology Officer, C.H. Robinson; Mitch Hixon, Vice President of Business Development, TriumphPay. Access SONAR for freeWatchApple PodcastsSpotifyMore FreightWaves PodcastsVisit our sponsor

On today’s episode, Dooner and The Dude are talking about the aftermath of Hurricane Laura, how to gain free access to SONAR, the scorching trucking market, how robots are helping ecommerce shippers keep pace, the circular economy, and TriumphPay going more mobile than ever.Plus, Bad New / Good News concerning a pistachio heist in trucking, one drivers leap of faith, and why you may have trouble finding a PS5 this holiday season. They’re joined by special guests Lior Elazary, CEO and founder, inVia; Sheri Henish, founder, Supply Chain Revolution; Mac Pinkerton, President of North American Surface Transportation (NAST), and Mike Neill, Chief Technology Officer, C.H. Robinson; Mitch Hixon, Vice President of Business Development, TriumphPay .Access SONAR for freeWatchApple PodcastsSpotifyMore FreightWaves PodcastsVisit our sponsor

In this episode, Mike Neill talks about managing in the “messy middle."   Anyone that tells you they can give you a list of three things that will solve every performance problem and employee issue is not being truthful. The tactics and principles that ServiStar Consulting teach are research-based and have been proven to work over the years, but, they work in only about 90% of situations that we find ourselves in. The full truth is that we will all find ourselves in situations for which there are no flow charts or bullet point-solutions designed. You then find yourself in what Mike Neill calls the "messy middle." Learn how to identify your personal core values and guiding principles, which will lead you to a solution that is consistent, emotionally intelligent, and maintains relationships.    Visit us at www.ServiStarConsulting.com.

Mike Neill cracks a beer and talks to us about the good old days, dogs, his love for the Ironman World Championships and how he went from varsity hockey player to pro triathlete in his 20's.

When you create a culture of excellent customer experience––great things happen. How do you create this culture?Mike Neill, founder of ServiStar Consulting walks that walk––and that’s what we’re talking about on today’s episode…Mike Neill was a highly successful credit union exec when he founded ServiStar. Designed exclusively for credit unions, ServiStar Consulting offers a program that develops a member-centric team of employees that exceed member expectations and grow profitable relationships.While Mike’s work focuses on credit unions––I believe any business can benefit from his ideas––Learn more about Mike and his services at: ServiStarConsulting.com!

When you create a culture of excellent customer experience––great things happen. How do you create this culture?Mike Neill, founder of ServiStar Consulting walks that walk––and that’s what we’re talking about on today’s episode…Mike Neill was a highly successful credit union exec when he founded ServiStar. Designed exclusively for credit unions, ServiStar Consulting offers a program that develops a member-centric team of employees that exceed member expectations and grow profitable relationships.While Mike’s work focuses on credit unions––I believe any business can benefit from his ideas––Learn more about Mike and his services at: ServiStarConsulting.com!

  This is season two of the credit union leadership podcast. Today's episode is, “The Connection Between Member Experience and Employee Engagement,” where Mike and I talk about the critical elements that make for a great member experience. But it all starts with employee engagement, so this episode focuses on the connection between those two vital elements for any credit union. Here's Mike Neill on the Credit Union Leadership Podcast. https://twitter.com/MichaelNeill1 https://www.facebook.com/CUESServiStar mike@servistarconsulting.com This is the Credit Union Leadership Podcast with Mike Neill. Mike Neill has been consulting Credit Unions for nearly two decades now. He and his team help companies with three aspects of growth: cultural development, leadership, and management development. To learn more about how Mike Neill and his team can help your credit union grow, visit www.servistarconsulting.com.

Today's episode is, “Living Out the Credit Union's Primary Purpose,” where Mike talks about how credit unions can really serve the needs of their members and how that's the key to success for any credit union. In this episode you'll hear what Mike Neill has learned over his years of consulting hundreds of credit unions. Here's Mike Neill on the Credit Union Leadership Podcast. https://twitter.com/MichaelNeill1 https://www.facebook.com/CUESServiStar mike@michaelneill.com

Today's episode is, “Outstanding Internal Service (feat. TBA Credit Union)” where Mike and I talk about the nature of internal service, what it takes to lead a credit union through growth, and a practical tool that will help you. In this episode you'll hear what Mike Neill has learned over his years of consulting hundreds of credit unions. Here's Mike Neill on the Credit Union Leadership Podcast. https://twitter.com/MichaelNeill1 https://www.facebook.com/CUESServiStar mike@michaelneill.com

Today's episode is, “Hiring the Right People,” where Mike talks about methods and practices for hiring the right people for credit unions. In this episode you'll hear what Mike Neill has learned over his years of consulting hundreds of credit unions. Here's Mike Neill on the Credit Union Leadership Podcast. https://twitter.com/MichaelNeill1 https://www.facebook.com/CUESServiStar mike@michaelneill.com

This episode is about how credit union leaders can coach for maximum performance. Mike Neill shares how to help employees accomplish their goals, staring with a clear definition of coaching. The goal is to coach with high efficiency, including how to help employees transfer into "the workplace" what you teach them in "the classroom".

Join us as we discuss the critical drivers of member experience, how to excel and identify areas of improvement. Neill is the president and founder of Michael Neill & Associates, Inc. and creator of ServiStar as well as one of the instructors at the CUES School of Member Experience.

Impact Director Jimese Harkley and Mike Neill of Vertex talk about the challenging task of training high-level leaders and the impact good coaching can have on the entire organization. Through Filene's research we've found a solution in Vertex, and Jimese shares her experience using the program and an exciting new way to use this virtual tool in a real life setting. After listening to the podcast, check out more about the program here: https://filene.org/programs-and-services/program/vertex-manager-training And sign up for the April 13 Vertex Webinar here: https://filene.org/join/event/win-the-war-for-talent-exploring-coaching-beyond-the-individual-experience

Today's episode is about employee engagement. Mike Neill talks about the difference between employee engagement and buy-in, what engagement really looks like in a credit union, and his advice about how to increase employee engagement at your credit union in a natural way. In this episode, you'll hear what Mike has learned over his years by consulting hundreds of credit unions. As a bonus, we've got a special guest, Christine Blake, one of Mike Neill's clients and the CEO and President at Cardinal Credit Union. She shares the story about how Michael Neill & Associates helped her increase employee engagement at Cardinal Credit Union. Here's Mike with the definition of employee engagement, a critical piece of the puzzle for credit union leaders who want a highly engaged workforce.

In this episode, Mike Neill discusses the nature of organizational culture, the key elements of a thriving credit union culture, and how exactly leaders can create a thriving credit union culture. In this episode you'll hear what Mike Neill has learned over his years of consulting hundreds of credit unions, and we've got a special guest, Mike Kloiber, who shares his experience along the journey toward a thriving organizational culture as a credit union CEO at Tinker Federal Credit Union in Oklahoma City.

Josh Cantwell sits down to chat with Maverick Mastermind, Mike Neill, to discuss his transition from being a full-time firefighter to getting in to real estate investing. Mike shares how using Strategic Real Estate Coach's proven formula has worked every time and how having a one-on-one coach has really helped taken his business to the next level.