Podcasts about member experience

I showed up to my first member-guest at Tampa Palms sick, under-prepared, and running on caffeine, ibuprofen, and grit—and still found a way to win our flight and taste the shootout. In this raw recap, I walk you through the chaos (slow play, no warm-up, rules hiccups), the lows (bunker disasters), and the highs (clutch sand save on the final hole). You'll hear exactly how I managed energy, self-talk, and strategy when my plan went to zero—and how those same mindset levers translate to your next round and your business. In this episode, you'll learn: How to manage expectations and energy when your prep falls apart The mindset shift that helped me play calm golf while feeling physically awful How to simplify focus and stay composed through delays, chaos, and pressure What poor communication (and one painful scoring mistake) taught me about teamwork The mental difference between avoiding a weakness and training through it Why gratitude is the fastest way to reset mid-round and regain confidence How emotional awareness off the course—like parenting guilt or stress—affects your game and composure on it Buckle up for an exciting, relatable ride navigating plenty of highs and lows during an epic Member-Guest weekend. Get your pencils ready and start listening. P.S. Curious to learn more about the results my clients are experiencing and what they say about working with me? Read more here. Play to Your Potential On (and Off) the Course Schedule a Mindset Coaching Discovery Call Subscribe to the More Pars than Bogeys Newsletter Download my "Play Your Best Round" free hypnosis audio recording. High-Performance Hypnotherapy and Mindset Coaching Paul Salter - known as The Golf Hypnotherapist - is a High-Performance Hypnotherapist and Mindset Coach who leverages hypnosis and powerful subconscious reprogramming techniques to help golfers of all ages and skill levels overcome the mental hazards of their minds so they can shoot lower scores and play to their potential. He has over 16 years of coaching experience working with high performers in various industries, helping them get unstuck, out of their own way, and unlock their full potential. Click here to learn more about how high-performance hypnotherapy and mindset coaching can help you get out of your own way and play to your potential on (and off) the course. Instagram: @thegolfhypnotherapist Key Takeaways: Control the controllables, shrink the focus. Limited energy forced me to narrow attention to a few keys—hydration, tempo, target. Gratitude regulates performance. A 60-second gratitude reset shifted me from frustration to neutral and sparked a strong finish. Communication is strategy. Score-checking and slowing down on tap-ins would've saved a hole; over-communicate under stress. Bunker avoidance isn't a plan. Weakness avoidance became a liability; targeted reps + one committed technique are mandatory. Course management beats ego. Long irons and conservative lines kept us in play and in matches—even without driver. Blissful boredom wins. Treat each shot as routine; remove drama to keep execution steady through delays and chaos. Team > hero shot. Celebrate partners' contributions as much as your clutch moments; it strengthens trust when it matters. Key Quotes: "I had zero energy—so I spent it on the only three things that moved the needle." "Gratitude was my reset button; it pulled me from anger back to neutral." "Avoiding a weakness is not a strategy—it's a ticking time bomb." "When the day goes sideways, shrink the goal to one shot and one breath." "Over-communicate scores under pressure; assumptions are expensive." "Blissful boredom is a superpower—routine drains the drama out of big moments." "Winning our flight wasn't one swing; it was two teammates honoring their roles." Time Stamps: 00:00: The Build-Up to the Member Guest Event 02:36: Experiencing the Member Guest Event 05:27: Navigating Challenges and Expectations 08:35: Reflections on Performance and Resilience 11:16: The Final Matches and Lessons Learned 13:57: The Shootout Experience and Takeaways

Welcome to HALO Talks! In today's episode, host Pete Moore sits down with Rick Dennis, Co-Founder of Bakersfield's Body Xchange and a definite "OG" in the HALO sector. With over 30 years of experience—including a storied career at Family Fitness, 24 Hour Fitness, and launching successful clubs with longtime partner John Ovanessian—Rick shares insights on evolving gym models, member experience, and responding to changing trends. Rick and Pete chat about how Body Xchange became a place “where everybody trains,” adapting to the post-COVID demand for more strength training, flexible facilities, and self-guided workouts. Rick opens up about the importance of listening to your local community, running a tight operation with zero leverage, and the unique advantages of local ownership in a burgeoning market like Bakersfield, CA.  Pete and Rick also chat about future growth—both for Body Xchange and the Bakersfield area itself—as well as reflections on how today's athletes are changing the game in high school sports and beyond. Listen now for a conversation packed with industry wisdom and practical takeaways for fitness professionals (and enthusiasts!) On the "power" of staying debt-free Dennis states, "We're definitely not a leveraged company. I think that's something that's really important to understand because as you mentioned, with 24 Hour Fitness, once you get leveraged then there's restrictions to that. We've never had those kinds of restrictions because of the foundation and how we built it." Key themes discussed Evolution of Body Xchange and their club model. Shift toward strength training post-COVID. Local market dynamics and growth in Bakersfield. Importance of a debt-free, reinvestment-focused business. Personal touch of local ownership versus national chains. Future expansion opportunities in nearby cities. A Few Key Takeaways:  1. Evolution of Member Experience & Strength Focus: Rick highlighted how their business model has shifted post-COVID, with a significant pivot towards strength training and member-driven use of space. Recognizing the growing interest in free weights and Olympic lifting, they repurposed areas like group fitness rooms to fit more strength equipment, reflecting the changing fitness trends among younger demographics. 2. Deep Local Roots & Smart Growth: The Bakersfield market is robust and expanding, with affordable housing attracting a young population. Rick emphasized how their deep local knowledge allows them to strategically backfill old locations and position themselves in growth corridors, staying ahead of national chains and big box gyms. 3. Debt-Free, Locally-Owned, and Well-Maintained Clubs: Rick and John built Body Xchange with a focus on being debt-free and maintaining strong local ownership. This approach means they can swiftly reinvest in facilities, ensure equipment is always up to par, and maintain a high-touch presence—reasons why members prefer their facilities over less locally involved national chains. 4. Adaptable Operational Strategy: Body Xchange made a post-COVID decision to pause personal training, acknowledging a shift toward self-guided, technology-driven workouts. Rick notes they still onboard members and provide guidance, and could easily reboot personal training if the right talent emerges. 5. Expansion Opportunities & Local Demographics: Looking ahead, Rick sees potential for 2–3 more locations within Bakersfield and more expansion into comparable communities like Palmdale and Lancaster, as well as midsized cities between Bakersfield and Fresno or west along the Central Coast. He stressed their ability to replicate the Body Xchange DNA by maintaining control over real estate and ensuring each new club matches the model's culture and values. Resources:  Rick Dennis: https://www.linkedin.com/in/rick-dennis-795252175/  Body Xchange: https://www.bxfitness.com  Integrity Square: https://www.integritysq.com Prospect Wizard: https://www.theprospectwizard.com Promotion Vault: http://www.promotionvault.com HigherDose: http://www.higherdose.com

In this episode of the Association Insights Podcast, host Colleen Gallagher continues the Member Value Reimagined series with an energizing and candid conversation with Julie Davis, Director of Marketing and Membership, and Ben H. Rome, Director of Communications and Brand, at the American Bus Association (ABA).From strategic tech upgrades to authentic storytelling, Julie and Ben share how ABA is reimagining member value in ways that are both deeply personal and forward-looking. You'll hear how they're modernizing systems, listening with intent, and building a sense of belonging for one of the most passionate communities in travel and transportation.Key HighlightsWhy Marketplace is Just the Beginning: ABA's flagship event is a major driver of member satisfaction—but Julie and Ben are on a mission to make sure the other year-round value is just as visible, accessible, and appreciated.Bringing the Member Experience into the Future: From exploring a new member app to investing in data systems and automation, Julie shares how ABA is embracing a fan-first mindset to modernize the member journey—especially for digital-native generations.Authentic Storytelling that Builds Community: Ben reveals how member-driven storytelling has become a powerful differentiator for ABA—creating emotional connections and elevating the association's brand far beyond traditional marketing.The Power of Listening (and What Happens Next): It's not just about hearing members—it's about engaging with them through councils, conversations, and curiosity. Julie and Ben explain how their team uses real-time feedback to surface insights, validate new ideas, and build programs that matter.Advice for Associations in Transition: Whether you're building a tech roadmap, expanding your member base, or navigating cultural change, Julie and Ben offer grounded, practical advice for association professionals rethinking value, engagement, and growth.

In this episode, we sit down with Cathy Guske, member services director at AIA Virginia, to hear her story of transitioning from a media career to becoming a cornerstone of the association world. With more than 20 years at AIA Virginia, Cathy reflects on what has kept her inspired, from adapting member engagement strategies during the pandemic to making onboarding more personal and impactful. She shares lessons on leadership, the importance of understanding individual member needs, and what she's learned from working alongside architects. This episode is sponsored by Hilton Richmond Hotel & Spa / Short Pump.

In this episode of C.U. on the Show, host Doug English sits down with Steve O'Donnell, CEO of One Nevada Credit Union, and Saroop Bharwani, co-founder of Senso AI, to explore how artificial intelligence is reshaping credit unions. From improving call center performance to building member loyalty and even optimizing for AI-driven search engines, this conversation unpacks actionable strategies every credit union can learn from. Visit the ACT Advisors Blog for a written summary of this episode. Want to learn more about Doug English and ACT Advisors? Visit act-advisors.com!Do you have an idea for a future guest or topic? Email doug@act-advisors.com

Blair McHaney, the president and CEO of MXM, sat down with Club Solutions Magazine Podcast host Rachel Chonko to discuss everything regarding member experience from creating memorable moments to intentional service. Key strategies include empowering staff to foster positive memories, such as sending handwritten cards, making personal introductions and anticipating member needs. McHaney also stresses the importance of operationalizing these practices — focusing on root cause solutions rather than just symptoms — and measuring member experience systematically. He believes clubs should view themselves as hospitality businesses where every interaction matters and creating a sense of belonging is crucial to member retention. Listen to the full discussion here.

Colin Burns on Authentic Leadership, Member Experience & Industry Trends In this conversation, Colin Burns opens up about his remarkable 30+ year career in the private club industry, charting an unexpected path from his family's restaurant business in New Jersey to becoming the youngest General Manager in the history of Winged Foot Golf Club at just 32 years old. Over more than three decades at the helm, Colin oversaw multiple major championships, spearheaded $100M+ in capital improvements, and helped shape one of the most storied clubs in the world. Beyond his personal journey, Colin shares hard-earned leadership lessons—why authenticity matters more than polish, how building real relationships can open doors, and why a culture of fun is essential in an industry that exists to create memorable experiences. He also dives into the realities of member culture, from aligning boards with management to the importance of every touchpoint in shaping satisfaction. Looking ahead, Colin offers a candid take on the future of the club workforce, including opportunities for women and Latinas in leadership roles, concerns about losing long-standing multi-generational staff traditions, and the challenges of recruiting and retaining quality talent in today's labor market. What You'll Learn in this Episode: How Colin's unconventional journey led him to one of the most prestigious GM roles in the world of private clubs Why authenticity and relationships are more important than résumés in career advancement The hidden gaps in board-management communication—and how to fix them Exciting opportunities for women, especially Latinas, in club management Why long-term staff relationships are fading—and what that means for the future of clubs Practical advice on aligning culture, member experience, and staff engagement   Links mentioned in this episode: Colin Burns Consulting - https://colinburnsconsulting.com/ Colin Burns LinkedIn - https://www.linkedin.com/in/burns-colin/  

Get to know Annie Sebastian, Chief Member Strategy Officer for Navy Federal, and how she's setting a new standard for member-centricity as the leader of the credit union's Member Strategy Office.  And we take a short break to celebrate teachers! Who had a teacher at their wedding? Who had a teacher encourage them to continue their path to journalism? And who had a teacher help a scared little boy make friends? Listen to find out!

In this episode of C.U. on the Show, Doug English sits down with Sam Das, Managing Director at TruStage Ventures, and Chris Coleman, Co-Founder of Clutch, to explore how artificial intelligence is transforming the credit union industry. From speeding up lending and deposit processes to personalizing member interactions, they share real-world examples, efficiency gains, and the cultural shifts credit unions need to embrace to compete. Check out the ⁠ACT Advisors Blog⁠ for a written summary of this episode!Want to learn more about Doug English and ACT Advisors? Visit ⁠Home - ACT Advisors®⁠Email doug@act-advisors.com if you have an idea for a future guest or topic.

In this episode of The Association Insights Podcast, we wrap up our August series on artificial intelligence with a standout example of AI in action. Host Colleen Gallagher sits down with Dave Dellin, Chief Executive Officer of the American Paint Horse Association (APHA), to explore how a tech-forward mindset is transforming a legacy association. From reducing call volume to enhancing 24/7 member support, Dave shares how APHA's AI-powered chatbot, BeccaBot, is making life easier for both members and staff—and what's next as they plan to use AI across their digital ecosystem.

Brant Freeman visits with Chris Turnley, EVP of Member Experience at UFCU, about the TXST-UFCU partnership now and moving forward, a new UFCU/Pac-12 exclusive item, his sports fandom and his favorite memory so far with Texas State. 

In this episode of ShiftShapers, host David A. Saltzman talks with Ramesh Kumar, CEO and co-founder of zakipoint health. Ramesh shares how a personal mission to help his father navigate healthcare led to a professional pursuit: transforming overwhelming claims data into actionable insights for employers, advisors, and members.The conversation explores the evolution of predictive modeling, the growing importance of fiduciary responsibility in plan design, and how AI-powered platforms are helping advisors simplify benefit decisions and improve outcomes. Ramesh offers real-world examples of how data can shape plan strategy, change behavior, and improve care—before costs spiral out of control.

In this global edition of the Association Hub Podcast, Olena chats with Marcus Leite from WorkerBee.TV, our very first Canadian guest! Marcus brings an international perspective to challenges that are surprisingly universal. From member experience and content strategy to digital engagement and sustainable revenue models, this conversation explores what it takes to stay relevant and how to deliver value year-round. In this episode, we unpack:Why relying on events and print publications isn't sustainable anymoreHow to deliver content that's member-driven, timely and engagingWhat associations can learn from Netflix, not just in delivery, but in customer experienceThe building blocks of a smart content strategy: planning, formats, repurposing, and consistencyPractical ideas for small teams with limited resourcesAnd, yes, how to monetise digital content to boost non-dues revenue This episode is full of practical takeaways for association professionals who want to do things differently. Tune in now and get inspired to transform your digital game. If you're curious about how associations can level up their content, elevate member experience, and create sustainable engagement strategies, WorkerBee.TV is packed with resources, insights, and examples to get you started.

"We're looking for ways to make an impact for credit unions of all sizes.” - Nick BrownThank you for tuning in to The CUInsight Network, with your host, Robbie Young, Vice President of Strategic Growth at CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Nick Brown, Senior Trainer & President/CEO at SalesCU, which has the honorable distinction of being named the Top Sales Training Company for two years in a row! Nick joins me to share his journey into the credit union industry and how he found his passion for sales and coaching, explaining how SalesCU helps credit unions move from a reactive, order-taking service approach to a proactive sales culture that adds real value for members.In our conversation, Nick covers the four essential elements SalesCU focuses on to build an effective sales culture and highlights the importance of leaders becoming effective coaches who observe, plan, develop, and hold their teams accountable in a positive way. He also shares his vision for the future, focusing on making SalesCU's programs accessible to credit unions of all sizes to help them deliver the value their members deserve.Nick reflects on his own life-saving experience at a Children's Miracle Network hospital as a child, sharing how SalesCU is donating a portion of its earnings to support Credit Unions for Kids.As we wrap up the episode, Nick reveals what about his childhood soccer coach inspired him, what cities he would most like to visit, and what book he believes everyone should read. Enjoy my conversation with Nick Brown!Find the full show notes on cuinsight.com.Connect with Nick:Nick Brown, Senior Trainer & President/C.E.O. at SalesCUsalescu.com Nick: LinkedInSalesCU: LinkedInBook mentioned: The Gap and the Gain by Dan Sullivan & Dr. Benjamin Hardy

June 30, 2025 - Blake E. Wallace, SCU Vice President of Marketing and Member Experience, joined Byers & Co to talk about who can join and how to join Staley Credit Union. Listen to the podcast now!See omnystudio.com/listener for privacy information.

“Credit unions are so critical in helping their members and communities.” - Robin KolvekThank you for tuning in to The CUInsight Network, with your host, Robbie Young, Vice President of Strategic Growth at CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Robin Kolvek, CEO of VisiFI. She joins me to share her compelling story of career pivots, personal values, and staying human in a rapidly evolving tech landscape. Robin reflects on how she went from chasing dreams of being a teacher, coach, or even a detective to leading a major fintech company focused on credit unions—and how none of it was part of the plan.In our conversation, we discuss the often overlooked but incredibly important role that credit unions play in community development and why they deserve more attention in conversations around innovation. Robin offers an insider look at how VisiFI supports small and midsize credit unions by delivering the kinds of digital tools and enhancements that help them not just keep up but also genuinely compete with bigger players. She stresses that their clients' voices aren't just “heard” but are integral.Robin opens up about what it means to be a leader in the credit union space, especially when your organization is backed by a global tech powerhouse like Italy-based Dedagroup. We explore how that relationship gives VisiFI crucial access to next-level tools such as AI, cybersecurity, and analytics—while keeping them local enough to stay responsive to credit unions' specific needs.As we wrap up the episode, Robin also reflects on the impact her mother had on her as a child, her love of travel, and how she manages to maintain a work-life balance. She also offers a couple of great book recommendations. Enjoy my conversation with Robin Kolvek!Find the full show notes on cuinsight.com.Connect with Robin:Robin Kolvek, CEO of VisiFIvisifi.comRobin: LinkedInVisiFI: LinkedIn | Facebook | YouTube

This episode recorded live at the Becker's 3rd Annual Spring Payer Issues Roundtable features Stuart Langley, SVP, Client Services, Everise & Sadie Rizzuto, Vice President, Enterprise Technology Solution Implementation, Humana. They discuss the power of predictive models, AI, and automation in improving member engagement, reducing friction in claims, and advancing proactive care and provider collaboration.This episode is sponsored by Everise.

“Every time you tell a story, someone's gonna be inspired by what you're doing, and someone's going to believe in credit unions.” - John PettitThank you for tuning in to The CUInsight Network, with your host, Robbie Young, Vice President of Strategic Growth at CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is our own John Pettit, Managing Editor at CUInsight. We talk about his journey from aspiring baseball player to storyteller in the credit union space, with his career path being anything but linear from working in a restaurant right after college to managing retail stores and even building houses. He eventually found his passion for sharing stories through CUInsight, where he's been for over twelve years.In our conversation, John opens up about what makes credit unions stand out: their genuine commitment to people over profit. He shares why he's proud to be part of an organization that highlights stories of credit unions making a real impact, and we also talk about the role of storytelling in marketing credit unions and why sharing these success stories is more important now than ever.As we wrap up the episode, John talks about his love for physical media such as vinyl records and blu-rays, how he uses automated lights to help with work-life balance, and a book you'd definitely find inspiration from. Enjoy my conversation with John Pettit!Find the full show notes on cuinsight.com.Connect with John:John Pettit, Managing Editor at CUInsightcuinsight.comJohn: LinkedInCUInsight: LinkedIn | Instagram | Facebook | YouTube | XWant to hear more from John? Click here.Book mentioned: Ultramarathon Man: Confessions of an All-Night Runner by Dean Karnazes

In this engaging session, Eric Glazer sits down with Jessica Vander Zanden, VP of Operations at Network Health, a Wisconsin-based plan known for its top-tier CMS ratings and commitment to exceptional provider and member experiences. Jessica shares two standout strategies driving the organization's success: a unique approach to treating providers as valued customers and transforming their call center into a powerful engine for improving CAHPS and Star Ratings. Discover how Network Health redefines healthcare engagement through operational excellence, provider partnership, and member-centric service design.   This session was part of the the Healthcare Engagement Virtual Summit: Strategies for Plans to Engage Consumers and Providers on May 8, 2025, co-sponsored by Bright Spots in Healthcare, TytoCare and Navina. For more information on the summit and to see the full video, please go to: https://www.tytocare.com/virtual-summit-healthcare-engagement-strategies-for-plans-to-engage-consumers-and-providers/  

Want a fresh set of eyes on your business? Get ahead of the chaos—book your call now: https://calendly.com/spf-leo/spf-mastermind-discovery-call What's up, guys—Uncle Vinny here.I'm back behind the mic after some travel and life stuff… but this one's important.We're diving into two big topics today: tariffs and retention—and how both are about to smack gym owners right in the face if you're not paying attention. I break down what I've learned from some seriously smart finance people (not from watching the news), and explain how this stuff could affect your clients and your business.But most importantly—I'm sharing exactly what we did at Gabriele Fitness to drop our attrition rate to 1.5%. That's the lowest it's ever been. I'm talking real strategies, real results—no fluff. If you're trying to keep your members happy, showing up, and not canceling, you'll want to hear this one. Top 5 Key PointsFocus on What You Can Actually ControlYou can't control the economy, politics, or what China does. But you can control your fitness, your food, your time, your team—and how hard you work. Do that.Fear is in the Air—That Affects SpendingTariffs are creating uncertainty, and uncertainty makes people think twice before spending money. If your clients feel unsure, your gym could end up on the chopping block—unless you show them you're worth every penny.Keep What You've GotWhen it gets harder to bring in new leads, your best bet is to double down on the clients you already have. Our motto: Operation: Don't Lose Anybody. That's how we cut attrition to 1.5%.Add Real Value (Not More Sessions)Personalization, connection, and community win. Automated birthday emails don't cut it. We did stuff like personalized holiday videos and ran an epic March Madness event just for members. That's what people actually care about.Don't Be Afraid to Lead HardWhen someone tries to cancel or go on hold, challenge them. Remind them why they started. People are secretly begging to be led—especially in times like these. Be the leader they're looking for. Want a fresh set of eyes on your business? Get ahead of the chaos—book your call now: https://calendly.com/spf-leo/spf-mastermind-discovery-call If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com or book a call by CLICKING HERE!

Soren and Matthew Spiers, founding and senior partners of Visions Alliance, discuss their fractional CFO services for clubs. They help clubs manage financial systems, recruit and train controllers, and provide interim financial oversight. They emphasize the importance of internal controls, accurate budgeting, and key performance indicators (KPIs) like daily labor costs and cover counts. They share strategies for balancing member experience with financial stability, such as pay-as-you-go financing for capital projects. Looking ahead, they predict a focus on wellness and lifestyle amenities to attract younger members. Visions Alliance aims to enhance club operations through efficient financial management and best practices. Insights – Labor cost management is a critical concern for clubs, especially during busy seasons. – Financial blind spots include lack of internal controls and not following best practices. – Human resource regulatory obligations pose significant risks if not properly managed. – Aging membership can be reluctant to invest in long-term club improvements. Also on this episode of the Club + Resort Talks podcast … Baker City, Ore., is upgrading its Quail Ridge Golf Course with a $1.3M irrigation system to conserve water and support tourism. Despite adding 450 sprinkler heads, the new system at Quail Ridge significantly improves efficiency by allowing individual control of each of the 650 heads. Troon will provide development services at Three Bridges, a new luxury residential-resort community in Salem, Utah. In addition, when community amenities begin to open in 2026, Troon Privé, the private club operating division of Troon, will manage club operations, agronomy, food & beverage, and membership sales and marketing. Three Bridges will feature multiple lifestyle amenities including an 18-hole Robert Trent Jones II designed golf course and an all-season pickleball and indoor golf facility, hiking and biking trails. Last, but not least, Erie County, N.Y., plans to convert the former Westwood Country Club into Willowdale Park, featuring a restored nine-hole golf course, trails, and inclusive amenities, with funding secured and public opening set for 2026.

Welcome to the latest episode of L.I.F.T.S – your bite-sized dose of the Latest Industry Fitness Trends and Stories.   Hosts Matthew Januszek, Co-Founder of Escape Fitness and Mo Iqbal, Founder & CEO of SweatWorks attended EHFF 2025 in Cologne, Germany.   In part 1 of this LIFTS episode, Matthew and Mo are joined by: Herman Rutgers, Ambassador at EuropeActive Stefan Ludwig, Partner, Leiter Sport Business Gruppe at Deloitte Deutschland Elaine Jobson, CEO and MD of Jetts Australia Conor O'Loughlin, Chief Revenue Officer of ABC Fitness Mike Escobedo, Chief Customer Officer, ABC Fitness   This episode covers: European fitness market growth and trends, highlighting mergers, acquisitions, and membership increases. Consumer behaviour shifts towards hybrid fitness, mental health awareness, and holistic wellness approaches. Deloitte's comprehensive market report revealing key performance indicators and industry insights. Impact of emerging technologies and personalization in fitness experiences. International market expansion strategies and challenges for fitness brands. Future fitness trends focusing on Gen Z and Gen Alpha expectations, technology integration, and comprehensive health solutions.   To learn more about EHFF, click here: https://www.europeactive.eu/ ====================================================== Support fitness industry news by sponsoring future LIFTS episodes. Contact us at marketing@escapefitness.com for advertising opportunities. Subscribe to our YouTube channel and turn on your notifications so you never miss a new video when it's published: https://www.youtube.com/user/EscapeFitness Shop gym equipment: https://escapefitness.com/shop View our full catalog: https://escapefitness.com/support/catalog (US) https://escapefitness.com/support/catalogue (UK)  ====================================================== Facebook: https://www.facebook.com/Escapefitness Instagram: https://www.instagram.com/escapefitness Twitter: https://www.twitter.com/escapefitness LinkedIn: https://www.linkedin.com/company/escapefitness/   00:00 Intro 02:40 Consumer Behaviour and Mental Health 05:33 Deloitte's European Market Report 08:43 Key KPIs and Market Expansion 13:02 Consumer Fragmentation and Market Opportunities 19:01 Supply Side Fragmentation and Innovation 24:24 Jetts Fitness Market Strategy 31:40 Challenges and Opportunities in Franchising 35:41 Member Experience and Future Trends 39:08 ABC Fitness's International Expansion  

“Be unreasonable, but not unrealistic.” - Renée SattiewhiteWelcome to episode 206 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei. This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and improve member experience.In this season, Jill and I will have conversations centered around leadership, credit unions, and living our best lives. We will have some of the most respected leaders from around credit unions who we are grateful to call friends join us in the discussion from time to time too.In this episode, we are joined by Renée Sattiewhite, President & CEO at the African-American Credit Union Coalition (AACUC). We discuss the growing pains that come with scaling up an organization, and Renée reflects on her experience scaling AACUC through tough times, including a rapid expansion during the COVID-19 pandemic that required balancing remote hires and maintaining the organization's core values.Renée's journey as a leader truly highlights the importance of hiring the right people and making sure that the organization's culture remains intact as things grow and change. She talks candidly about the lessons that she has learned in guiding her team and offers a unique perspective on leading during periods of growth. From training employees to prioritizing well-being over profits, Renée offers some truly valuable insight for leaders dealing with their own growing pains. Enjoy our conversation with Renée Sattiewhite!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts and SpotifyHow to find Renée:Renée Sattiewhite, President & CEO at AACUCaacuc.orgRenée: LinkedInAACUC: LinkedIn | Facebook | Instagram | X | YouTube

“Member experience is everybody's responsibility because every employee has an impact on member experience.” - Laura LoyThank you for tuning in to The CUInsight Network, with your host, Robbie Young, Vice President of Strategic Growth at CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Laura Loy, Chief Experience Officer at On the Mark Strategies. Laura helps credit unions sharpen their strategies and marketing in order to build stronger, more resilient organizations. She takes us inside On the Mark's approach to creating consistency in the member journey.In our conversation, Laura explains how On the Mark Strategies helps credit unions create consistency in every member interaction and breaks down what she calls the “four success markers”. We also talk about staying ahead of industry shifts, what's changing for credit unions right now, and how CUs can adapt in advance rather than play catch-up later on.As we wrap up the episode, Laura talks about her great boss, her love of the book “The Let Them Theory” by Mel Robbins, and talks about the importance of manifesting work/life balance. Enjoy my conversation with Laura Loy!Find the full show notes on cuinsight.com.Connect with Laura:Laura Loy, Chief Experience Officer at On the Mark Strategiesmarkarnold.comLaura: LinkedInOn the Mark Strategies:: LinkedIn | YouTubeWant to learn more about On the Mark Strategies? Click here.

“As long as you take your job seriously and not yourself seriously, you're ok.” - Mike ValentineWelcome to episode 204 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei.This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and improve member experience.In this season, Jill and I will have conversations centered around leadership, credit unions, and living our best lives. We will have some of the most respected leaders from around credit unions who we are grateful to call friends join us in the discussion from time to time too.In this episode, we welcome our friend Mike Valentine back to the show. Mike is the President and CEO of BCU in Illinois, and he joins us to reflect on some insights from his 40 years in the credit union industry, offering a refreshing perspective on leadership that prioritizes authenticity. We explore how leaders can balance being true to themselves while also taking on the expectations of others.Mike opens up about the challenges that he faced early in his career. He stresses that being a leader isn't about fitting into a mold but rather about embracing one's true self, which ultimately leads to stronger connections and more effective leadership. We also discuss the importance of helping teams find and express their authentic selves and how diversity in leadership styles strengthens organizations.As we further explore Mike's journey, he touches upon the critical moments that helped shape his leadership style, including learning from mentors and handling work-life integration. Whether you are a current or aspiring leader, this episode will offer valuable insights into how to lead with integrity and authenticity! Enjoy our conversation with Mike Valentine!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts and SpotifyBooks mentioned on The CUInsight Experience podcast: Book ListHow to find Mike:Mike Valentine, President and CEO of BCUbcu.orgMike: LinkedInBCU: LinkedIn | Facebook | Instagram | YouTubeWant to hear more from Mike? Click here

“Always have an open mind. Be prepared to try something new because you never know what you might like.” - Stuart BainThank you for tuning in to The CUInsight Network, with your host, Robbie Young, Vice President of Strategic Growth at CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Stuart Bain, Senior Vice President of Alacriti, who joins me for this episode of the show to talk about how his unexpected career path took him from geology to banking, and ultimately to fintech leadership.During our conversation, we discuss how outdated loan payment systems can frustrate members and leave burdens on staff. Stuart shares how Alacriti's solutions—such as real-time integration and self-service options—are truly changing the way credit unions handle payments. We also touch upon the role of instant payments and request-for-pay technology, exploring how they could replace outdated processes.As we wrap up the episode, Stuart talks about a great leader in his life, and his love for classic cars and Hattie B's Hot Chicken. He also discusses the importance of having separate work and personal cell phones. Enjoy my conversation with Stuart Bain!Find the full show notes on cuinsight.com.Connect with Stuart:Stuart Bain, Senior VP at Alacritialacriti.comStuart: LinkedInAlacriti:: LinkedIn | Facebook | Instagram | X | Threads

“Looking out a couple years, your strategic plan may still be viable, but it sure has to be flexible.” - Randy SmithWelcome to episode 203 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei.This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and improve member experience.In this season Jill and I will have conversations centered around leadership, credit unions, and living our best lives. We will have some of the most respected leaders from around credit unions who we are grateful to call friends join us in the discussion from time to time too.In this episode, we discuss creation vs. innovation and what we believe the primary differences between the two are. We discuss how leaders can strike the right balance between creating something entirely new and innovating on something that already exists. We also share our thoughts on the role of A.I. in speeding up innovation, why collaboration is important, and how organizations can put strategic change into effect.We offer some insights into how leaders can stay ahead in an industry that is always evolving and changing. We talk about the challenges of gaining team buy-in, how to manage incremental improvements while also encouraging bold creation, and why it's crucial to set clear, actionable steps after every planning session. We also discuss the idea of "minimum viable products" and how launching small ideas that can be tested can lead to truly meaningful innovation.We hope that you will tune in for our conversation on how staying curious, facilitating collaboration, and having a mindset focused on growth can really transform the way that credit unions serve their members!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts and SpotifyBooks mentioned on The CUInsight Experience podcast: Book List

“Be patient. Get answers. Find trusting partners. Enjoy and trust the process.” - Kraig KlinkhammerThank you for tuning in to The CUInsight Network, with your host, Robbie Young, Vice President of Strategic Growth at CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Kraig Klinkhammer, Executive Vice President of Gallagher Executive Benefits Team at Gallagher, who joins me to discuss credit union executive benefits. Kraig reflects on his childhood dream of one day becoming a pilot and how his love for numbers and strategy led him to pivot toward a fulfilling career helping credit unions attract and retain talent via customized benefit plans.During our conversation, we explore the challenges that credit unions face in today's competitive world. Kraig offers insights into how his team supports credit unions by designing and servicing long-term benefit plans, highlighting the importance of trust, partnership, and ongoing service. Kraig also provides a behind-the-scenes look at Gallagher, a nearly 200-year-old company with the personal touch of a smaller organization, emphasizing the important role of experience, people, and commitment when selecting a benefits partner.As we wrap up the episode, Kraig discusses the professor who challenged him to humanize finance and his love for the creature comforts of home. He also shares his appreciation for the history of the east coast. Enjoy my conversation with Kraig Klinkhammer!Find the full show notes on cuinsight.com.Connect with Kraig:Kraig Klinkhammer, Executive VP of Gallagher Executive Benefits Teamajg.comKraig: LinkedInGallagher: LinkedIn | Facebook | Instagram | X | YouTube

Brought to you by Perform Better Check out the CURRENT SALE at PerformBetter.com Highlights of Episode 396   The StrengthCoach.com Coaches Corner with Coach Boyle We spoke about: The problem with Romanian Deadlifts Progressing the SLDL Warm up differences between adults and athletes Force System updates at MBSC Maximizing the Member Experience with Naamly Brought to you by Naamly is the member experience platform for modern training gyms - It puts all of your communication with your members in one place, allowing you to keep track of that communication, so important for retention.  Sumit Seth tells a story about a plumbing incident he had and the lessons learned about why it's important to outsource.   Thanks for Listening! 

"Instant payments are going to improve member experiences and better meet expectations." - Dr. Siva NarendraThank you for tuning in to The CUInsight Network, with your host, Robbie Young, Vice President of Strategic Growth at CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Dr. Siva Narendra, CEO at Tyfone, who joins me to help explore the fascinating intersection of technology, security, and digital banking. Siva shares how he dreamed of being an artist, but his passion for problem-solving led him down a path involving engineering, energy-efficient systems, mobile payments, and ultimately to Tyfone.During our conversation, we discuss how Tyfone has become a leader in creating secure, frictionless experiences for credit unions and their members. Siva also shares how the company takes on challenges such as account takeover fraud, instant payments, and using A.I. for smarter, more intuitive member experiences. You'll hear about Tyfone's groundbreaking use of deterministic security, which greatly decreases the risk of fraud while maintaining user-friendliness, as well as Tyfone's leadership in instant payments via tools such as FedNow.As we wrap up the episode, Siva talks about the tech leader who resonates most with him and how he's excited to play around with NVIDIA's agentic A.I. devices. He also talks about his favorite city (other than Portland) and shares his best life hack for work-life balance. Enjoy my conversation with Dr. Siva Narendra!Find the full show notes on cuinsight.com.Connect with Siva:Dr. Siva Narendra, CEO at Tyfonetyfone.comSiva: LinkedInTyfone: LinkedIn | Facebook | Instagram | X | YouTube | Podcast

Brought to you by Perform Better Check out the sale at PerformBetter.com Highlights of Episode 395 "Hit the Gym with a Strength Coach" Jonathan Goodman, creator of the Personal Trainer Development Center and host of the Obvious Choice podcast Author, "The Obvious Choice: Timeless lessons on Success, Profit and Finding Your Way" We spoke about: How he lost is way after COVID How he came back to build a better life Why content is an overrated way to build a business but an underrated way to learn and connect Why it's important to "fix what's inside your fence" The Obvious Choice: Timeless lessons on Success, Profit and Finding Your Way Case studies Stories Great business ideas The StrengthCoach.com Coaches Corner with Coach Boyle We spoke about: His X post that stirred some controversy and why he believes adults should never touch a barbell "Maximizing the Member Experience"  Brought to you by Naamly I speak with Sumit Seth about some exciting new changes at Naamly- the addition of Billing and Scheduling Naamly is the member experience platform for modern training gyms - It puts all of your communication with your members in one place, allowing you to keep track of that communication, so important for retention.    Thanks for Listening!

“The better we understand ourselves, the better we can understand others.” - Oscar Porras  - Oscar PorrasThank you for tuning in to The CUInsight Network, with your host, Robbie Young, Vice President of Strategic Growth at CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Oscar Porras, Senior Consultant of Diversity, Equity, and Inclusion at Humanidei. Oscar talks about how he dreamed of becoming an architect but ultimately found his true calling in the credit union industry. With over two decades of experience, Oscar worked across a variety of roles, from teller to branch manager, before finally choosing to commit to creating meaningful change.During our conversation, Oscar and I explore how Humanidei works to support credit unions in becoming more inclusive and reflective of their communities by developing strong leadership teams and fostering diverse cultures. Oscar offers his insights into building an inclusive leadership pipeline, highlighting why equity and mentoring programs are so important. He also dives into shifting from an assimilation mindset to an integration approach.As we wrap up the episode, Oscar talks about his love for his father's old pickup truck and the Oregon Ducks. He also talks about the importance of work-life balance and disconnecting from the online world. Enjoy my conversation with Oscar Porras!Find the full show notes on cuinsight.com.Connect with Oscar:Oscar Porras, Senior Consultant of Diversity, Equity, and Inclusion at Humanideihumanidei.comOscar: LinkedInHumanidei: LinkedIn | Facebook | Instagram | X

On this special episode of The Member Engagement Show, we give you exclusive listener access to a recent webinar: “What Do Members Want? Tips and Trends from Higher Logic's 2024 Association Member Experience Report.” Presenters Higher Logic Content Marketing Manager Kelly Whelan, Director of Product Marketing Sarah Spinosa, and Strategic Advisor Bekah Weidner reveal insights gleaned from the study and add their thoughts on how you can use these insights and best practices to improve your member engagement. Topics covered include: Why members leave their associations. How often do members interact with their association? What are the top member benefits? Member education needs and trends. How associations can participate in targeted initiatives members look for. Member communication preferences. How important is personalization and segmentation to members?   Helpful Links Watch the Webinar: What Do Members Want? Tips and Trends From the 2024 Association Member Experience Report 2024 Association Member Experience Report Association Community Benchmark Report Higher Logic Thrive Learn Higher Logic Post on Engagement Scoring Super Forum 2025 Registration

Brought to you by Perform Better  Check out the HOLIDAY SALE at PerformBetter.com   Highlights of Episode 393   "Hit the Gym with a Strength Coach" Brandon Cullen, co-founder and chief concept officer of MADabolic, former pro hockey player   We spoke about: Going from athlete to entrepreneur  What is MADabolic and how it began Programming at MADabolic Specialization: The power of niche concepts Franchising: Excellence vs. Scalability Inclusivity vs. Exclusivity How the 2 concepts can coexist How the industry is getting smarter Check out more about owning a MADabolic      The StrengthCoach.com Coaches Corner with Coach Boyle We spoke about: Shaking during ISOs- is it normal? ACL RPT Timeline Social Media Influencers Deciding what to add to the business when certain modalities become popular   "Maximizing the Member Experience"  Brought to you by Naamly Sumit talks about The Value of Saying Yes When Done Intentionally Naamly is the member experience platform for modern training gyms - It puts all of your communication with your members in one place, allowing you to keep track of that communication, so important for retention.       Thanks for Listening!  You can help out the show by: Subscribing to the show on Apple Podcasts Please leave us a rating and a review! 

“We're going to deliver a blueprint for what we know works in our partnerships.” - Aaron MelnarikThank you for tuning in to The CUInsight Network, with your host, Robbie Young, Vice President of Strategic Growth at CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Aaron Melnarik, Senior Vice President and Director of Client Relationships at Elan Credit Card. We explore his 23-year career, including how he's helped credit unions deliver value through innovative credit card programs. Listen as we talk about credit union partnerships and how Elan Credit Card helps maximize credit union growth. During our conversation, Aaron discusses what it takes to build and maintain successful partnerships in today's competitive financial landscape. He explains how Elan Credit Card supports credit unions at every stage of the partnership, from launching programs, providing ongoing training, and using technology like APIs to revamp mobile apps.As we wrap up the episode, Aaron talks about his dad being the most influential leader in his life, golfing with his family, and his love of the Carolinas. Enjoy my conversation with Aaron Melnarik!Find the full show notes on cuinsight.com.Connect with Aaron:Aaron Melnarik, SVP and Director of Client Relationships at Elan Credit Cardwww.cupartnership.com Aaron: LinkedInElan Credit Card: LinkedIn

"Any time you can reward employees for doing the right thing, to me, it's benefiting the employer group, it's benefitting everybody.” - David Mallen You can provide employees with the best healthcare benefits in the world, but if they don't know how to navigate the healthcare system, those benefits aren't very effective. David Mallen, EVP of Partnerships at HealthJoy, joined me this week in studio to discuss care navigation and how we make benefits plans more effective for employees.  Having personally used Healthjoy, I think there's immense value in a care navigation solution like this; we need to empower healthcare consumers to understand that they can often get the same/better care for cheaper, both to them and the health plan. Chapters: 00:00:00 Meet David Mallen 00:04:42 From Baseball to Healthcare 00:07:28 Healthcare Advocacy 00:18:56 Personalized Healthcare Navigation 00:21:34 Streamlining Healthcare Benefits 00:23:45 Personalized Patient Care 00:36:03 Enhanced Healthcare Interactions For Patients 00:41:54 Healthcare Experiences That Are Backed By Data 00:47:23 Empowering Consumers To Make Decisions Key Links for Social: @SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFunded Listen on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02 Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286 Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/ Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/ Key Words:  HealthJoy, Healthcare Tech, Care Navigation, Digital Healthcare, virtual care, Wellness, wellness programs, baseball, advocacy, advocate, Healthcare Integration, FitnessJourney, Telemedicine, Member Experience, Future Healthcare, Preventive Health, podcast, benefits, health, healthcare, health insurance, self funded, self funding #HealthJoy #HealthcareTech #CareNavigation #DigitalHealthcare #virtualcare #Wellness #wellnessprograms #baseball #advocacy #advocate #HealthcareIntegration #FitnessJourney #Telemedicine #MemberExperience #FutureHealthcare #PreventiveHealth #podcast #benefits #health #healthcare #healthinsurance #selffunded #selffunding --- Support this podcast: https://podcasters.spotify.com/pod/show/spencer-harlan-smith/support

“Stay authentic to your path.” - Jill NowackiThank you for tuning in to episode 200 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com.My guest on today's show is Jill Nowacki, President and CEO of Humanidei. As we celebrate our milestone of 200 episodes, Jill and I reflect on 2024 (and her becoming co-host in 2025). We discuss the changing human expectations, pace of change, and transformational change within credit unions in 2024. As we look to the future, we explore the critical role vision plays in strategic planning.During our conversation, Jill discusses how the shifting dynamics of the workforce are increasingly shaped by the need to prioritize human expectations. She talks about the common traits among thriving credit unions and what makes a resilient leadership team. Jill advises listeners to take a moment to celebrate the wins and lessons learned in 2024.As we wrap up the show, Jill talks about becoming the co-host of the podcast, the topics she's looking forward to discussing, and her dream guest for the podcast. She also talks about her favorite Christmas movie and who she thinks about when she hears the word “success”.With Jill joining next season as co-host, we welcome fresh energy and insightful dialogues, so here's to what lies ahead. Enjoy my latest conversation with Jill Nowacki!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts and SpotifyBooks mentioned on The CUInsight Experience podcast: Book List How to find Jill:Jill Nowacki, President and CEO of Humanideihumanidei.comJill: LinkedInHumanidei: LinkedIn | Facebook | Instagram | X

“We spend our time educating credit unions about using SERPs to attract and retain the talent they need to remain competitive.” - Bernie WinneThank you for tuning in to The CUInsight Network, with your host, Robbie Young, Vice President of Strategic Growth at CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Bernie Winne, Regional VP of Modern Capital Executive Solutions. Bernie shares candidly about his entry into credit unions, and the decades-long career that followed, spanning various roles including CEO of the Boston Firefighters Credit Union. Modern Capital works with credit unions to provide cost-effective benefits plans designed to attract and retain talented leaders.During our conversation, Bernie discusses the core functions of Modern Capital, and how their investments can provide credit unions with better returns when used for executive compensation, charitable donations, and employee benefits. Bernie talks about the strategic importance of Supplemental Executive Retirement Plans (SERPs) as a critical tool for attracting and retaining top executive talent. He explains how Modern Capital tailors its approach to meet credit unions where they are, whether they're already adept in their investment strategies or just beginning to explore them.As we wrap up the episode, Bernie talks about a great leader he learned from, the one experience he loved spending money on each year, and his favorite city to visit. Enjoy my conversation with Bernie Winne!Find the full show notes on cuinsight.com.Connect with Bernie:Bernie Winne, Regional VP of Modern Capital Executive Solutionsmoderncap.comBernie: LinkedInModern Capital Executive Solutions: LinkedIn | Facebook

“Our job is to encourage credit unions to reach underserved markets and show them how it can be a huge growth strategy.” - Cathie MahonThank you for tuning in to episode 199 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.My guest on today's show is Cathie Mahon, President and CEO at Inclusiv. Cathie ​​shares her career journey in credit unions that began over 30 years ago. She is deeply rooted in her passion for organizing and empowering underserved communities. From her early days as an intern during a pivotal time in Los Angeles to her leadership role in New York City's Office of Financial Empowerment, Cathie has been on a mission to ensure financial inclusion for all.During our conversation, Cathie discusses her experience at the SACCA Congress in Kenya, exploring the global cooperative movement and the significant lessons we can learn from African SACCOs. We discuss the challenges and opportunities within the credit union industry, particularly the role of “hyper-local” credit unions making substantial community impacts. Cathie also mentions the Clean Communities Investment Accelerator and its goal to provide funds to community lenders—helping them lend to clean energy projects in low-income communities.As we wrap up the show, Cathie shares how she balances work and her personal life, some book recommendations, and the best advice she received. Enjoy my conversation with Cathie Mahon!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Cathie:Cathie Mahon, President and CEO at Inclusivinclusiv.orgCathie: LinkedInInclusiv: LinkedIn | Facebook | X

“Our goal is to help credit unions advance in their digital technology journey.” - Wes ZaunerThank you for tuning in to The CUInsight Network, with your host, Robbie Young, Vice President of Strategic Growth at CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Wes Zauner, VP of Product at MeridianLink. Wes shares his career journey that led him to his current role. Together, we discuss the evolving landscape of credit unions and the pressing need for digital progression. With solutions to grow deposits, enhance lending, streamline collections, and deliver data-driven personalized experiences, the MeridianLink team is helping credit unions operationalize digital transformation.During our conversation, Wes and I discuss how credit unions can modernize their systems and embrace solutions that truly enhance the member experience. He believes digital transformation should be viewed as an ongoing journey and shares why MeridianLink views it as digital progression. Wes explains the concept of a digital blueprint, focusing on five key areas: process automation, member experience, share of wallet growth, data centricity, and instant decisioning. MeridianLink supports credit unions in identifying their goals and creating a digital blueprint for ongoing digital progression and growth.As we wrap up the episode, Wes shares a leader who made a great impact in his life, a city he enjoys traveling to that is full of history, and how routines allow him to balance work life and his personal life. Enjoy my conversation with Wes ZaunerFind the full show notes on cuinsight.com.Connect with Wes:Wes Zauner, VP of Product at MeridianLinkmeridianlink.comWes: LinkedInMeridianLink: LinkedIn | Instagram | Facebook | X

Brought to you by Perform Better Check out the CURRENT SALE at PerformBetter.com Highlights of Episode 390   The StrengthCoach.com Coaches Corner with Coach Boyle We spoke about: Why he apologizes to his staff often Similarities in Fundamental Patterns across sports The machine debate "Maximizing the Member Experience"  Brought to you by Naamly Sumit talks about a simple shift in language that can make all the difference in how your members feel about their experience, even when things go wrong Naamly is the member experience platform for modern training gyms - It puts all of your communication with your members in one place, allowing you to keep track of that communication, so important for retention.  Get the Exclusive Naamly Fitness Business Boost Bundle BOOST #1 - Checklist: 51 Ways to acquire clients WITHOUT running ads. Use these to Increase your revenue. BOOST #2 - Cheatsheet: 12 Places to look to hire STAR Trainers. Recruiting will no longer be a challenge! BOOST #3 - Guide:9 Secrets to Increase Your Retention.Focus on these to grow consistent profitability. Click here to get the Bundle Common Myths & Misconceptions of Testosterone Replacement Therapy Get $200 OFF the SilverBackSummit with the code ALIG200 Use the code ALIG200 for $200 OFF at SilverBackSummit.com Thanks for Listening!

“A good leader will create conversation by being honest about what they believe, even if they know people will disagree with it.” - Sekou BermissThank you for tuning in to episode 198 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.My guest on today's show is Sekou Bermiss, Associate Professor of Strategy and Entrepreneurship at the Kenan-Flagler Business School on the campus of the University of North Carolina at Chapel Hill. Sekou is also the next keynote speaker for the upcoming CUInsight Mini-Con: Winter Event. He shares some compelling insights about his journey from a chemical engineer to a well-respected strategist and academic. His unique perspective offers listeners a look into the complex challenges and opportunities facing the credit union industry today.During our conversation, we discuss the talent shortage, particularly in IT, with Sekou emphasizing how credit unions can appeal to younger generations who are drawn to social responsibility. Sekou explains the significance of being resilient and adaptable in today's environment, and talks about the common traits in organizations that do that well. Listen as Sekou explains how credit unions can foster resilience and innovation by creating a culture that encourages experimentation—allowing them to remain relevant and thrive amidst constant change.As we wrap up the show, Sekou talks about trying new things to stay relevant, he lists his current favorite reads and shares his all-time favorite albums. Enjoy our conversation and don't forget to register for the CUInsight Mini-Con: Winter Event to hear more from Sekou Bermiss!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Sekou:Sekou Bermiss, Associate Professor at University of North Carolina at Chapel Hill, Kenan-Flagler Business Schoolkenan-flagler.unc.eduSekou: LinkedIn | InstagramUniversity of North Carolina at Chapel Hill: LinkedIn | Facebook | Instagram | TikTok | YouTube

In this episode, Sherri Crandall chats with Membership Manager and Executive Leadership Coach, Stacey Morgan, all about the new MomCo Member Experience. Log into your account at themom.co today to see all the new exciting things we have for you! Not a member? Visit themom.co and sign up today.Learn more about The MomCo!Find a group online or in person near you.

“Learn to listen and be a collaborator.” - Renée SattiewhiteThank you for tuning in to episode 197 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Velera, formerly PSCU/Co-op Solutions, the nation's premier payments credit union service organization and an integrated financial technology solutions provider. Velera serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.My guest on today's show is Renée Sattiewhite, President and CEO of the African-American Credit Union Coalition (AACUC). This conversation is held on-site at SACCA Congress in Kenya, surrounded by an influential group of 32 individuals from the U.S. credit union system. Renée shares what inspired her to bring this diverse group to Kenya, stemming from her experiences at previous congresses and her passion for fostering connections and future growth.During our conversation, Renée talks about the unique insights gained from international perspectives. She shares the vast value of learning from different cultures to improve our practices for the communities we serve. We discuss how ACCOSCA's commitment to inclusivity is evident through their efforts. Renée discusses strategies for developing a pipeline of diverse leaders and the significance of mentorship in nurturing the next generation. Listen as we explore the joys of international collaboration, the power of community, and the challenges we face as an industry, which also serve as opportunities for growth and lasting change.As we wrap up the show, Renée shares who she thinks of when she hears the word, success. She shares book recommendations and provides advice to all listeners. Enjoy my conversation with Renée Sattiewhite!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Renée:Renée Sattiewhite, President & CEO at AACUCaacuc.orgRenée: LinkedInAACUC: LinkedIn | Facebook | Instagram | X | YouTube

Infermedica's Chief Commercial Officer, Amanda Bury, joins Becker's Healthcare to discuss how AI is revolutionizing healthcare. We explore how AI is influencing member experience, its impact on health systems, and the importance of responsible innovation in an era of rapid technological advancement. We also delve into maximizing ROI in digital health and ensuring patients benefit from this transformative technology.This episode is sponsored by Infermedica.

“The biggest thing credit unions need is grit.” - Samantha BeelerThank you for tuning in to episode 196 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Velera, formerly PSCU/Co-op Solutions, the nation's premier payments credit union service organization and an integrated financial technology solutions provider. Velera serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.My guest on today's show is Samantha Beeler, President of LSCU & Affiliates. Samantha shares the career journey that led her to credit unions and her current role. We discuss the challenges credit unions face while also exploring exciting new ventures and expansion opportunities. Samantha admires the grit and resilience of the credit union industry and how we unite to move our industry forward.During our conversation, Samantha shares the lasting impact mentors have had on her career and advises those working towards a leadership role. She expresses the value in fostering a culture of openness where where everyone feels valued and heard. When it comes to feedback, the LSCU & Affiliates team shares common language to create a fast to fail, quick to learn culture. Listen as we discuss ways to drive our industry forward through collaboration, innovation, and inspiration.As we wrap up the show, listen as Samantha shares how she finds harmony in balancing work and family life, some audio book recommendations, and who her favorite superhero is. Enjoy my conversation with Samantha Beeler!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Samantha:Samantha Beeler, President of LSCU & Affiliateslscu.coopSamantha: LinkedInLSCU: LinkedIn | Facebook | YouTube | X

Brought to you by Perform Better Check out the CURRENT SALE at PerformBetter.com Highlights of Episode 388 "Hit the Gym with a Strength Coach" Amber Kivett, founder, Kivett Kinetic Solutions We spoke about: How she got herself out of pain  Fascia and it's role in pain Getting client buy-in to help them The 6 things that make fascia angry Much more     The StrengthCoach.com Coaches Corner with Coach Boyle We spoke about: What happened to Sports Hernias Programming The Strength Coach's role in Athlete Compliance "Maximizing the Member Experience"  Brought to you by Naamly Sumit talks about dealing with challenges that life throws at you (which he has been dealing with some himself over the last few months) and how you can use the A.C.E. Method to get you through Naamly is the member experience platform for modern training gyms - It puts all of your communication with your members in one place, allowing you to keep track of that communication, so important for retention.  Get the Exclusive Naamly Fitness Business Boost Bundle BOOST #1 - Checklist: 51 Ways to acquire clients WITHOUT running ads. Use these to Increase your revenue. BOOST #2 - Cheatsheet: 12 Places to look to hire STAR Trainers. Recruiting will no longer be a challenge! BOOST #3 - Guide:9 Secrets to Increase Your Retention.Focus on these to grow consistent profitability. Click here to get the Bundle Common Myths & Misconceptions of Testosterone Replacement Therapy   Get $200 OFF the SilverBackSummit with the code ALIG200 Use the code ALIG200 for $200 OFF at SilverBackSummit.com Thanks for Listening!

“At the heart of every digital transformation is cultural transformation.” - Michael CrowlThank you for tuning in to episode 195 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Velera, formerly PSCU/Co-op Solutions, the nation's premier payments credit union service organization and an integrated financial technology solutions provider. Velera serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.My guest on today's show is Michael Crowl, President & CEO of University Federal Credit Union (UFCU). Michael shares his career journey that led him to credit unions and his current role. He shares the value of curiosity and reflects on pivotal experiences that shaped his leadership style. The team at UFCU understands human-centered design in digital transformation and innovates to be compelling, maintain authenticity, and engage members effectively.During our conversation, Michael shares insights into the evolving financial landscape and emphasizes the need to be compelling and not just relevant in today's fast-paced world. He discusses the importance of transforming technology and culture to maintain authenticity and member engagement. Michael shares the lasting impact mentors have had on his career and advises those working towards a leadership role. Listen as we discuss the value in cultural and digital transformation, the power of curiosity, and authentic leadership that prioritizes others.As we wrap up the show, listen as Michael talks about a new chapter in his life as empty nesters, energy management, and a book he recommends to everyone. Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Michael:Michael Crowl, President & CEO of UFCUufcu.orgMichael: LinkedInUFCU: LinkedIn | Instagram | Facebook | X | Youtube

“When we take a minute to help ourselves, that leaves us in a better place to support others.” - Robbie YoungThank you for tuning in to episode 193 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Velera, formerly PSCU/Co-op Solutions, the nation's premier payments credit union service organization and an integrated financial technology solutions provider. Velera serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.My guest on today's show is Robbie Young, VP of Strategic Growth at CUInsight, and advocate for mental health awareness. Robbie shares her story explaining the “why” behind her passion for mental health awareness. She offers heartfelt insights that emphasize why it's so important to have open and honest dialogue around mental health.During our conversation, We explore practical ways that leaders can initiate conversations, break down stigmas, and create spaces where individuals feel seen, heard, and supported. Robbie shares valuable resources available to credit unions to provide mental health awareness and support their teams. She discusses ways to create a culture that values and recognizes mental health and shares how to measure the effectiveness of our efforts. Listen as we discuss ways to have conversations around mental health, create change for the better, and stay relevant for the future.As we wrap up the show, listen in as Robbie shares the last time she was amazed during a Global Women's Leadership Network event, a book she highly recommends, and lets everyone know how much they matter.Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Robbie:Robbie Young, VP of Strategic Growth at CUInsightcuinsight.comRobbie: LinkedInCUInsight: LinkedIn | Instagram | Facebook | YouTube | X