This series of tracks examines the operations management in four service industries. Each has unique problems associated with their sector but they all have operational processes to ensure smooth delivery of their product. Material is taken from The Open University Course T883 Business operations: d…
Transcript -- A short introduction to this album.
How outsourcing can reduce costs and the importance of teamwork
Transcript -- How outsourcing can reduce costs and the importance of teamwork
Looking at the operations of budget airline BMI baby.
Transcript -- Looking at the operations of budget airline BMI baby.
Managing a general practice in the UK and the importance of a business approach within the NHS
Transcript -- Managing a general practice in the UK and the importance of a business approach within the NHS
The response of the doctors' surgery to greater demands from their patients
Transcript -- The response of the doctors' surgery to greater demands from their patients
Utilising staff feedback to improve the doctors' surgery
Transcript -- Utilising staff feedback to improve the doctors' surgery
Fullers: A traditional brewery using modern operational management systems
Transcript -- Fullers: A traditional brewery using modern operational management systems
The day to day management of the brewery and the challenges it presents
Transcript -- The day to day management of the brewery and the challenges it presents
The importance of operations management to business and how the principals remain the same regardless of the business involved
Transcript -- The importance of operations management to business and how the principals remain the same regardless of the business involved
The importance of good operations managers in all industries and services
Transcript -- The importance of good operations managers in all industries and services
Behind the scenes at the Vue cinema complex to see operations management in practice
Transcript -- Behind the scenes at the Vue cinema complex to see operations management in practice
Maximising profits and customer satisfaction and minimising loss. Vue uses a balance scorecard system to assess its performance
Transcript -- Maximising profits and customer satisfaction and minimising loss. Vue uses a balance scorecard system to assess its performance
How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion
Transcript -- How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion
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