Podcasts about guest satisfaction

In this episode, Josiah Mackenzie, founder of Hospitality Daily and Head of Marketing at Actabl, shares takeaways from the recent Hunter Hotel Investment Conference, with insights on the economic environment in 2025 and strategies for hotel owners and operators to thrive:(00:00) Introduction and conference overview(00:21) Changes in hotel investment conversations over the years(00:42) Economic uncertainty in 2025(01:04) Chaos and volatility in the market(01:47) Key takeaways from the opening panel of Hunter(02:09) Importance of understanding the economy for hospitality professionals(02:52) Focus on controllable factors for success(03:12) Long-term opportunities in hospitality(03:44) Expense growth vs. revenue growth(04:15) Maximizing revenue and profits(04:46) Importance of profits in hospitality(05:08) Persistent inflation and its impactAlso see:Why Real-Time Operations Will Define Success in Hospitality - Josiah Mackenzie & Wil SlickersThe Money Behind the Magic: A Different Take on Hospitality - Josiah MackenziePersonal News + Changes Coming to Hospitality Daily - Josiah MackenzieHow Focusing on Operations Drove Demand and Revenue for Me as a Hotel Group Commercial Leader - Adele GutmanThe Secret to Profit and Guest Satisfaction? Clarity in Leadership - Leanne Harwood, IHGWhy The Hotel Industry is at a Pivotal Moment - Zach Demuth, JLLA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Leanne Harwood, SVP and Managing Director of Luxury and Lifestyle Brands in the Americas for IHG, shares her fascinating career journey from bartending at a ski resort to leading six iconic hotel brands across the Americas.Listeners will learn:The pivotal moments that shaped Leanne's career, including her first expat role in Vietnam (02:45) and transitioning from hotel operations to corporate leadership (07:56)Practical tips for adapting to new cultures and environments when moving for work (04:38)The importance of mentorship in building confidence and navigating unfamiliar settings (09:42)Strategies for staying calm and composed under pressure (13:19)Mentions:Vietnam (02:56)Saigon (03:17)Australia (03:06)Georgia, USA (07:18)Europe (10:22)New Zealand (10:43)Karin Sheppard, Managing Director for Europe at IHG (10:11)Listen to more episodes with Leanne: Scent, Spice, and Service: The Sensory World of Six SensesInside IHG's People Programs: Creating Leaders in HospitalityThe Secret to Profit and Guest Satisfaction? Clarity in Leadership This episode is brought to you with support from Hireology.Check out our free masterclass with Hireology's CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

On this episode, Anupam dives deep into the world of hospitality with Ashutosh Goyal, Director and Brand Head of Ananta Hotels & Resorts. From mastering the art of customer experience to navigating the competitive landscape of the hotel industry, discover what sets Ananta apart and the strategic insights that drive their success. Tune in as they unravel the secrets behind creating unforgettable stays and planning for future growth in this captivating conversation. Get in touch with our host Anupam Gupta on social media: Twitter: ( https://twitter.com/b50 ) Instagram: ( https://www.instagram.com/b_50/ ) LinkedIn: (https://www.linkedin.com/in/anupam9gupta/                          You can listen to this show and other awesome shows on the IVM Podcasts website at https://www.ivmpodcasts.com/ You can watch the full video episodes of PaisaVaisapodcast on the YouTube channel.Do follow IVM Podcasts on social media. We are @ivmpodcasts on Facebook, Twitter, & Instagram.See omnystudio.com/listener for privacy information.

In this week's episode, we dive into a highly effective strategy for increasing your rental income and enhancing guest satisfaction simultaneously. Discover how to capitalize on 'gap nights'—those unbookable days between reservations that often go unnoticed.  These gaps can easily become revenue losses if not managed wisely. But here's the good news: with a strategic approach, these very same gap nights can transform into additional income and even happier guests. This episode dives deep into practical ways to recognize, value, and fill these gaps, ensuring you're not leaving money on the table. In this episode, you'll learn: Learn what gap nights are and why they're a crucial aspect of your STR management strategy Adjusting Minimum Stay Requirements The Art of Offering Discounts Explore how using dynamic pricing tools like Pricelabs and AI technologies such as bestie.ai can automate the process of identifying and filling gap nights Guest Satisfaction & Reviews It's clear that the power of gap nights, when harnessed correctly, can significantly contribute to both your STR's profitability and guest satisfaction. Remember, it's all about staying proactive, flexible, and guest-focused. So take a moment to review your calendar for upcoming gap nights and start applying these strategies today. Need help managing your short-term rental and you don't want to go it alone? Shoot us a message here and we'll see if we can help. Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well. You can find all of our links here including our website, recommended resources, upcoming live event, short-term rental playbook, Instagram, and more!

What's the Hello Guest Screen customer experience? Join cleanfluencer Angela Brown as she delves into the world of Hello Guest Screen with Crystal Shell. Discover firsthand the unparalleled guest experience this innovative service brings to Airbnb and short-term rental hosts. From seamless access to vital information like Wi-Fi details, a 5-day weather forecast, and hassle-free check-in/out times, guests are greeted with warmth and convenience from the moment they arrive. Stay tuned as Crystal walks us through the straightforward setup process and unveils an exciting limited-time offer: new users can enjoy a complimentary setup and a generous 14-day free trial. Elevate your guest experience and stand out in the hospitality industry with Hello Guest Screen. ***HELLO GUEST SCREEN CUSTOMER EXPERIENCE CHAPTERS*** 00:00:00 Introduction to Hello Guest Screen  00:02:53 Enhancing Guest Experience with Hello Guest Screen  00:03:58 Utilizing Streaming Video for Guest Engagement  00:05:44 Personalizing Guest Experience with Instructional Videos  00:06:34 Importance of Clear Checkout Instructions  00:07:03 Implementing QR Codes for Check-Out Instructions  00:08:38 Getting Started with Hello Guest Screen *** RESOURCES *** Kitchen Towels 6 Pack - https://amzn.to/43ETrHT Bounty Quick Size Paper Towels - https://amzn.to/3PbojLw Sponge Holder for Kitchen Sink - https://amzn.to/3p4RTYA Non-Scratch Blue Scrub Sponges - https://amzn.to/3qyU7Qf How to Start a Successful Airbnb Business - https://amzn.to/4440OIN Sales Closing Affirmations for Property Sellers - https://youtu.be/fjsEjwfw9o8 * When available, we use affiliate links, and as Amazon Associates, we earn on qualifying purchases. *** CONNECT WITH CRYSTAL SHELL ON SOCIAL MEDIA ***  Instagram: https://www.instagram.com/helloguestscreen1 YouTube: https://www.youtube.com/@HelloGuestScreen Linkedin: https://www.linkedin.com/company/hello-guest-screen Facebook: https://www.facebook.com/helloguestscreen1 Twitter: https://twitter.com/GuestScreen *** CONNECT WITH ANGELA ON SOCIAL MEDIA ***  YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://www.Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Reddit: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedin.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@askangelabrown Store: https://www.amazon.com/shop/AngelaBrown URL: https://AngelaBrown.com CONNECT WITH TURNOVER CLEANING TIPS ON SOCIAL *** YouTube - https://www.youtube.com/@TurnoverCleaningTips Facebook Group: https://www.facebook.com/groups/VRBO.Airbnb.Cleaning Facebook Page: https://www.facebook.com/VRBOAirbnbCleaning Twitter: https://www.Twitter.com/TurnoverTips Pinterest: https://www.pinterest.com/TurnoverCleaningTips/ NEED MORE HELP? ------------------- VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  VRBO Cleaning Support Group - https://svy.tips/FBGroup-Airbnb SPONSORSHIPS & BRANDS ------------------- We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the Airbnb, Vacation Rental, Short-Term Rental or House Hacking space here's how to work with us -https://savvycleaner.com/brand-deals *** ADVERTISE WITH US ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the Airbnb, VRBO, or STR market here's how to work with us -https://savvycleaner.com/brand-deals *** SAVVY CLEANER BRANDS ***  SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  CREDITS -------------------------- Show Produced by: Savvy Cleaner: https://savvycleaner.com Show Host: Angela Brown Show Editors: PJ Barnes Show Producer: Jenifer V. Holland

Welcome back to another episode of the Short Term Rental Riches podcast, where we delve into the world of real estate with a sharp focus on Airbnb hosting and vacation rentals. This time, I'm thrilled to share some fresh insights I gained from a recent 15-day cruise. Not only was it a test of remote work capabilities thanks to Starlink internet at sea, but it also proved to be a treasure trove of lessons that can be directly applied to enhancing our short-term rentals. From impeccable service to the meticulous attention to detail, the cruise industry has perfected the art of guest satisfaction, and there's so much we can learn from them. Whether you're just starting your journey or looking to elevate an existing property, understanding the importance of service, communication, and attention to detail is key to success. Let's explore how we can implement these lessons from the cruise industry to ensure our guests leave rave reviews and keep coming back for more. In this episode you'll learn: Exceptional Communication and Service Invest in the First Impressions Furniture and Durability Matters Leverage Technology Wisely The Power of a Strong Team Remember, the journey to short-term rental success is continuous, and there's always room for improvement. So, take these insights, apply them to your properties, and watch as your business thrives. Need help managing your short-term rental and you don't want to go it alone? Shoot us a message here and we'll see if we can help. Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.

In this insightful episode of our podcast, we delve deep into the world of short-term rental property management, emphasizing the crucial role of maintenance in ensuring guest satisfaction and property value. Join us as we discuss the challenges and solutions of remotely managing properties, the importance of a dependable team, and practical tips for keeping your rentals in top condition.  As a property owner myself, I have firsthand experience managing multiple properties across various locations. The lessons learned and the maintenance oversights I discovered are valuable for any property owner or manager looking to streamline their operations and ensure top-notch guest experiences. In this episode, you'll learn: Understanding the challenges and advantages of managing short-term rentals remotely Critical Maintenance Oversights Strategies for ensuring your property meets guest expectation Innovative Tools and Techniques The importance of having a reliable team As we wrap up this episode, remember that successful short-term rental management is a balance of attentiveness, innovation, and effective teamwork. Whether it's ensuring the little things like scissors and wine openers are in place, or tackling bigger challenges like pest control, every aspect of maintenance contributes to the overall guest experience. By implementing the strategies and tools discussed today, you can significantly enhance the efficiency and appeal of your rental properties. Need help managing your short-term rental and you don't want to go it alone? Shoot us a message here and we'll see if we can help. Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.

Have you ever been left scratching your head, wondering why guests, who seemingly had a perfect stay, end up giving a less-than-stellar review? It's a scenario that perplexes many hosts, but fear not - we've got the answers and strategies to ensure it happens less frequently.  So, what are the reasons behind this inconsistency, and how can you ensure your property consistently earns those 5-star ratings? Stick around as we explore five crucial factors and provide actionable strategies to transform your guest reviews.  In this episode, you'll learn: The importance of setting the right expectations Effective communication strategies The critical role of cleanliness Secrets of handling minor maintenance issues As we conclude this eye-opening episode, remember that mastering guest reviews is an ongoing journey. By implementing the strategies discussed here and honing your communication skills, you're on the path to turning every stay into a 5-star experience. Need help managing your short-term rental and you don't want to go it alone? Shoot us a message here and we'll see if we can help. We hope you found these insights valuable for your short-term rental journey. If you did, don't forget to like, subscribe, and share this with fellow property managers and enthusiasts.

Disneyland Adventures, Tense Twists, and Diving into Numbers!

Airbnb laundry and washing tips are easy if you follow Vanessa Higgins, CEO of Clean Tu Casa. Learn the difference between wash and fold services to do it-yourself linen service using OxiClean, OxiClean Max Force, and other volume laundry cleaning tips. From washing, soaking, spraying, and fast cycles, these Airbnb laundry hacks rock. Short-term rentals, VRBO, Live-in host, or housekeeper who does the turnover service - this one is for you.  *** LEARN MORE ABOUT VANESSA HIGGINS *** https://CleanTuCasa.com  *** GOOD KARMA RESOURCES FROM THIS SHOW *** OxiClean Laundry Stain Remover - https://amzn.to/3kTBuUU Borax Detergent Booster - https://amzn.to/3L047KL OxiClean Max Force Laundry Stain Remover Spray  - https://amzn.to/3ZpPzbo White Vinegar - https://amzn.to/3YtyPPg Hotel Luxury Bedding Sheets & Pillowcases - https://amzn.to/3Yr7VaX Cotton Craft Ultra Soft 4 Pack Oversized Extra Large Bath Towels - https://amzn.to/2n7rs4c * When available, we use affiliate links and may earn a commission, and as an Amazon Associate, I earn on qualifying purchases. *** CONNECT WITH TURNOVER CLEANING TIPS ON SOCIAL MEDIA *** YouTube - https://www.youtube.com/@TurnoverCleaningTips Facebook Group: https://www.facebook.com/groups/VRBO.Airbnb.Cleaning Facebook Page: https://www.facebook.com/VRBOAirbnbCleaning Twitter: https://www.Twitter.com/TurnoverTips *** CONNECT WITH ANGELA ON SOCIAL MEDIA ***  YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://www.Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Reddit: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedin.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@askangelabrown Store: https://www.amazon.com/shop/AngelaBrown URL: https://AngelaBrown.com *** SPONSORSHIPS & BRANDS *** Today's #TurnoverCleaningTips are sponsored by #RealtySuccess in association with #SavvyCleaner, and your host is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join TURNOVER CLEANING TIPS – Cleaning tips and strategies for your short-term rental - https://turnovercleaningtips.com  VRBO CLEANING FB GROUP - https://svy.tips/FBGroup-Airbnb REALTY SUCCESS HUB - Helping you sell your home fast - https://realtysuccesshub.com *** ADVERTISE WITH US ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the Airbnb, Vacation Rental, Short-Term Rental, or House Hacking space, here's how to work with us: https://savvycleaner.com/brand-deals *** CREDITS *** Show Produced by: Savvy Cleaner: https://savvycleaner.com Show Host: Angela Brown Show Editors: Kristin Ochsner & Jenifer V. Holland Show Producer: Jenifer V. Holland

Airbnb Host or House Cleaner: Who is in Charge? Join Cleanfluencer Angela Brown as she explores the dynamics between house cleaners and Airbnb hosts. Uncover the dramatic clash of perspectives as Angela delves into the question of authority when defining cleanliness in Airbnb properties. Discover the unique challenges house cleaners face as they navigate the fast-paced turnover of Airbnb accommodations. Gain insight into the specific checklists and requirements that Airbnb hosts rely on to ensure their properties are guest-ready. In this thought-provoking video, Angela emphasizes the importance of positive ratings and reviews for Airbnb hosts and how they impact the success of their properties. Learn how collaboration between house cleaners and hosts can bring mutual benefits and customer satisfaction. Don't miss out on this engaging discussion that sheds light on the behind-the-scenes dynamics of the house cleaner and Airbnb host relationship. Watch the video now and gain valuable insights into aligning expectations for a successful partnership. WHO IS IN CHARGE CHAPTERS ------------------ 0:00 - What are house cleaners' specific challenges when working with Airbnb hosts? 0:25 - How does the frequency of cleaning tasks differ between regular house cleaning and Airbnb turnovers? 1:08 - Why does the Airbnb host have the right to set specific requirements for cleaning? 1:38 - What role do ratings and reviews play in the success of an Airbnb property? 1:49 - How can an immaculate Airbnb property contribute to positive ratings and reviews? 2:15 - Why is it essential for Airbnb hosts to make a list of cleaning requirements? How does meeting the expectations of Airbnb guests benefit both the host and the house cleaner? 2:26 - Are there certain areas or tasks that house cleaners must prioritize when cleaning Airbnb properties? 2:56- What factors contribute to a successful collaboration between house cleaners and Airbnb hosts? RESOURCES ------------------ Airbnb Business - https://amzn.to/3zoCZ11 How to Start & Scale an Airbnb Business Without Owning Property - https://amzn.to/3lYQ3af Short-Term Rental, Long-Term Wealth - https://amzn.to/3Kr7fyl The Book on Rental Property Investing - https://amzn.to/3U1Rtgw Sales Closing Affirmations for Property Sellers - https://youtu.be/fjsEjwfw9o8 * When available, we use affiliate links, and as Amazon Associates, we earn on qualifying purchases. SOCIAL MEDIA --------------- *** CONNECT WITH ANGELA ON SOCIAL MEDIA ***  YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://www.Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Reddit: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedin.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@askangelabrown Store: https://www.amazon.com/shop/AngelaBrown URL: https://AngelaBrown.com NEED MORE HELP? ------------------- VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  VRBO Cleaning Support Group - https://svy.tips/FBGroup-Airbnb SPONSORSHIPS & BRANDS ------------------- Today's #TurnoverCleaningTips are sponsored by #RealtySuccess in association with #SavvyCleaner, and your host is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review *** ADVERTISE WITH US ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the Airbnb, Vacation Rental, Short-Term Rental, or House Hacking space, here's how to work with us -https://savvycleaner.com/brand-deals *** SAVVY CLEANER BRANDS ***  SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids. https://FunnyCleaningShirts.com  HOARDING WORLD - Helping you change your relationship with stuff https://HoardingWorld.com REALTY SUCCESS HUB - Helping you sell your home fast https://realtysuccesshub.com CREDITS -------------------------- Show Produced by: Savvy Cleaner: https://savvycleaner.com Show Host: Angela Brown Show Editors: Kristin Ochsner & PJ Barnes Show Producer: Jenifer V. Holland #airbnbcleaning #shorttermrentalcleaning #vacationrentalcleaning #cleaningservices #cleaningtips #cleaningroutine #airbnbhost #VRBOcleaning #guestready #cleanfluencer  #cleaningchecklist #AirbnbHosts #HouseCleaners #CollaborationInCleaning #RentalCleaning #GuestSatisfaction #ReviewsMatter #PartnershipSuccess #HousekeepingTips #GuestExperience #ExpectationsInCleaning #CleanlinessStandards #RatingsAndReviews #TurnoverChallenges  #MutualBenefit #CleaningIndustry #AskAngelaBrown #turnovercleaningtips

Messy BNB: How Much Should I Charge? In this video, Cleanfluencer Angela Brown provides expert advice to Airbnb house cleaners on determining the appropriate charges for additional cleaning in a messy BNB scenario. Angela emphasizes the importance of discussing extra work and potential hazards upfront, such as Covid-19, and offers practical tips for fair compensation.  Discover valuable insights on preventing future messes and adjusting listings. Join Angela in this informative discussion to navigate the nuances of Airbnb cleaning and ensure a successful, well-paid partnership with hosts. Don't miss out on this must-watch video for all Airbnb cleaners seeking answers. MESSY BNB CHAPTERS ------------------ 0:00 - How can I determine the appropriate additional charge for cleaning a messy Airbnb? 0:33 - What agreements should I establish with the host regarding extra cleaning tasks? 0:47 - How do I handle hazard pay for disinfecting a property if a guest is infected with COVID-19? 1:20 - What steps can hosts take in their listings to prevent messy situations? 1:48 - Should hosts adjust their listings to include extra costs for COVID-related disinfection? 2:32 - What are the differences between regular maintenance and turnover cleaning in the Airbnb industry? 3:11 - How can I educate myself on the nuances of cleaning Airbnb properties? 3:39 - What rules and regulations should I clarify with the host for a successful long-term relationship? 4:03 - Who is responsible for tasks like damage reports, restocking, and extra laundry in an Airbnb? 4:18 - Can hosts charge transfer fees to cover cleaning expenses, and how does that affect cleaners? 4:29 - Why is it important to have written agreements and clear communication with the host? RESOURCES ------------------ Airbnb Business - https://amzn.to/3zoCZ11 How to Start & Scale an Airbnb Business Without Owning Property - https://amzn.to/3lYQ3af Short-Term Rental, Long-Term Wealth - https://amzn.to/3Kr7fyl The Book on Rental Property Investing - https://amzn.to/3U1Rtgw Sales Closing Affirmations for Property Sellers - https://youtu.be/fjsEjwfw9o8 * When available, we use affiliate links, and as Amazon Associates, we earn on qualifying purchases. SOCIAL MEDIA --------------- *** CONNECT WITH ANGELA ON SOCIAL MEDIA ***  YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://www.Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Reddit: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedin.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@askangelabrown Store: https://www.amazon.com/shop/AngelaBrown URL: https://AngelaBrown.com NEED MORE HELP? ------------------- VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  VRBO Cleaning Support Group - https://svy.tips/FBGroup-Airbnb SPONSORSHIPS & BRANDS ------------------- Today's #TurnoverCleaningTips are sponsored by #RealtySuccess in association with #SavvyCleaner, and your host is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review *** ADVERTISE WITH US ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the Airbnb, Vacation Rental, Short-Term Rental, or House Hacking space, here's how to work with us -https://savvycleaner.com/brand-deals *** SAVVY CLEANER BRANDS ***  SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids. https://FunnyCleaningShirts.com  HOARDING WORLD - Helping you change your relationship with stuff https://HoardingWorld.com REALTY SUCCESS HUB - Helping you sell your home fast https://realtysuccesshub.com CREDITS -------------------------- Show Produced by: Savvy Cleaner: https://savvycleaner.com Show Host: Angela Brown Show Editors: Kristin Ochsner & PJ Barnes Show Producer: Jenifer V. Holland #MessyBNB #CleaningTips #AirbnbCleaners #FairCompensation #HostAgreements #ListingTips #HouseCleaning #Hosts #CleaningIndustry #Cleanfluencer #AirbnbHosts #MessyGuests #ExtraCleaning #CovidCleaning #AirbnbCleaning #ShortTermRentalCleaning #VacationRentalCleaning #DIYCleaning #CleaningServices #CleaningRoutine #VRBOCleaning #GuestReady #CleaningStrategies #CleaningCosts #CleaningHacks #CleaningChecklist #AirbnbBestPractices #ShortTermRentalCompany #PropertyManagement #HospitalityIndustry #AirbnbCommunity #BNBHosting #VacationRentalHosting #HomeSharing #TravelHost

Uncover the inner workings of the Airbnb rental business through an illuminating journey with Rentalpreneur Secrets, featuring the insightful expertise of Rachel Prince. Join Cleanfluencer Angela Brown and her special guest Rachel Prince, the renowned Rentalpreneur, in this eye-opening episode. Prepare to be captivated as Rachel reveals her invaluable insights on the art of turnover cleaning. From Airbnb secrets to maximizing efficiency, you'll discover the hidden gems that will transform your cleaning routine.  Get ready to enhance your skills and master cleaning turnovers with two industry powerhouses. Don't miss this dynamic collaboration that will equip you with the ultimate cleaning arsenal. Tune in to "Turnover Cleaning Tips" and unlock the secrets to a spotless success! RENTALPRENEUR SECRETS CHAPTERS ------------------ 0:00 - What other ventures and platforms are Rachel involved in besides Airbnb? 0:34 - How does Rachel describe herself as a Rentalpreneur? What does it mean to her? 1:16 - Can you explain Rachel's role as a BnB Realtor and how she helps clients with Airbnb properties? 1:54 - Tell us more about Rachel's podcast, "The B&B Entrepreneur." What topics does she cover? 2:39 - What is the purpose of Rachel's book, "Airbnb Mentality," and how does it help potential hosts? 3:12 - Can you explain Rachel's online training course, BuyBnB? What does it focus on? 5:04 - How does Rachel emphasize the importance of communication with cleaners in the Airbnb business? 5:48 - Should hosts consider hiring a cleaner or opting for a linen service? What are Rachel's recommendations? 6:00 - How did Rachel start her business by cleaning properties herself? What did she learn from that experience? 7:50 - How does Rachel handle cleanliness issues and negative feedback from guests? 9:48 - What techniques does Rachel use to shift the guests' mindset and redirect conversations towards positive aspects? RESOURCES ------------------ *** RACHEL PRINCE *** YOUTUBE - https://www.youtube.com/channel/UCqes0pF9Xbih7g9nZfPYwsQ PODCAST - http://bit.ly/AirbnbEntrepreneur FACEBOOK - https://www.facebook.com/rentalpreneur/ TRAINING - https://www.buybnb.net/ Airbnb Business - https://amzn.to/3zoCZ11 How to Start & Scale an Airbnb Business Without Owning Property - https://amzn.to/3lYQ3af Short-Term Rental, Long-Term Wealth - https://amzn.to/3Kr7fyl The Book on Rental Property Investing - https://amzn.to/3U1Rtgw Sales Closing Affirmations for Property Sellers - https://youtu.be/fjsEjwfw9o8 * When available, we use affiliate links, and as Amazon Associates, we earn on qualifying purchases. SOCIAL MEDIA --------------- *** CONNECT WITH ANGELA ON SOCIAL MEDIA ***  YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://www.Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Reddit: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedin.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@askangelabrown Store: https://www.amazon.com/shop/AngelaBrown URL: https://AngelaBrown.com NEED MORE HELP? ------------------- VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  VRBO Cleaning Support Group - https://svy.tips/FBGroup-Airbnb SPONSORSHIPS & BRANDS ------------------- Today's #TurnoverCleaningTips are sponsored by #RealtySuccess in association with #SavvyCleaner, and your host is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review *** ADVERTISE WITH US ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the Airbnb, Vacation Rental, Short-Term Rental, or House Hacking space, here's how to work with us -https://savvycleaner.com/brand-deals *** SAVVY CLEANER BRANDS ***  SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  CREDITS -------------------------- Show Produced by: Savvy Cleaner: https://savvycleaner.com Show Host: Angela Brown Show Editors: Kristin Ochsner & PJ Barnes Show Producer: Jenifer V. Holland #RentalpreneurSecrets #RachelPrince #AirbnbTips #PropertyManagement #HospitalityIndustry #VacationRentals #CleaningHacks #HostingStrategies #RentalSuccess #ShortTermRentals #GuestSatisfaction #CleaningTips #AirbnbSecrets #PropertyMaintenance #GuestExperience #RentalPropertyManagement #Entrepreneurship #airbnbcleaning #shorttermrentalcleaning #vacationrentalcleaning #diycleaning #cleaningservices #cleaningtips #cleaningroutine #airbnbhost #VRBOcleaning #guestready #cleanfluencer #cleaningstrategies #BUYBNB.NET  

How do vacation rentals handle VRBO - Airbnb roach infestation? Join Cleanfluencer Angela Brown in this compelling video, where she exposes a hidden menace that threatens Airbnb owners, hosts, cleaners, and guests alike: unwanted pests! Brace yourself as we uncover the shocking truth and offer valuable insights to protect your property. Discover the secrets to repelling these resilient critters as we explore four powerful methods to prevent roaches from infiltrating your vacation rentals. From expert pest control barriers to sealing off vulnerable areas, we leave no stone unturned in our quest for a bug-free haven. But that's not all—learn about a simple yet effective solution that empowers guests to maintain cleanliness and keep pests at bay. Join us on this gripping journey and unlock the keys to a pest-free paradise. Don't let roaches ruin your rental experience. Watch "VRBO - Airbnb Roach Infestation" and be prepared to confront the unseen dangers of the vacation rental world. VRBO AIRBNB ROACH INFESTATION CHAPTERS ------------------ 0:00 - How can I prevent roach infestation in my vacation rental? 0:12 - What are the recommended ways to keep critters from my Airbnb property? 0:22 - How often should I have an exterior barrier of pest control applied to my rental? 0:36 - As an Airbnb owner, Are tax deductions available for pest control expenses? 1:36 - What steps can I take to seal and block the areas around the outside of my house? 1:52 - What materials can I use to repair vents that mice have chewed through? 2:24 - Is fumigation for eggs a recommended solution for removing roaches? 2:37 - How long should I block out my calendar after fumigation to allow bugs to disappear? 3:15 - What precautions should I take to ensure that dead bugs are not found by new guests? 3:26 - What should I include in a cleaning closet to help guests keep the rental free from bugs? 5:10 - Are there specific cleaning tools or products that are recommended for guests to use? 5:35 - How should I handle guest complaints about bugs professionally and satisfactorily? RESOURCES ------------------ YARDGARD 308247B Hardware Cloth 24-Inch x 50-Foot, 1/4" Silver - https://amzn.to/424dldN TEVADO 100PCS Metal Cable Zip Ties Heavy Duty 11.8 Inch - https://amzn.to/3BPlbgr Gorilla Waterproof Caulk & Seal 100% Silicone Sealant, 10oz Cartridge, Clear - https://amzn.to/3WvRUAX Shark HV343AMZ Rocket Corded Stick Vacuum with Self-Cleaning Brushroll - https://amzn.to/3BQG8aX O-Cedar Pet Pro Broom & Step-On Dustpan PowerCorner, Red - https://amzn.to/3q5egNE * When available, we use affiliate links, and as Amazon Associates, we earn on qualifying purchases. SOCIAL MEDIA --------------- *** CONNECT WITH ANGELA ON SOCIAL MEDIA ***  YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://www.Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Reddit: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedin.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@askangelabrown Store: https://www.amazon.com/shop/AngelaBrown URL: https://AngelaBrown.com NEED MORE HELP? ------------------- VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  VRBO Cleaning Support Group - https://svy.tips/FBGroup-Airbnb SPONSORSHIPS & BRANDS ------------------- Today's #TurnoverCleaningTips are sponsored by #RealtySuccess in association with #SavvyCleaner, and your host is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review *** ADVERTISE WITH US ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the Airbnb, Vacation Rental, Short-Term Rental, or House Hacking space, here's how to work with us -https://savvycleaner.com/brand-deals *** SAVVY CLEANER BRANDS ***  SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids. https://FunnyCleaningShirts.com CREDITS -------------------------- Show Produced by: Savvy Cleaner: https://savvycleaner.com Show Host: Angela Brown Show Editors: Kristin Ochsner & PJ Barnes Show Producer: Jenifer V. Holland #VacationRentals #Airbnb #VRBO #RoachInfestation #PestControl #CritterPrevention #AirbnbOwners #BugFreeProperties #PestManagement #ExterminationMethods #PropertyProtection #CleanlinessTips #RoachControl #GuestSatisfaction #CrawlSpaceSealing #VentMaintenance #ExteriorBarriers #PestFreeParadise #BugProblems #CleaningPractices #ReputationManagement #EliminatingRoaches #VacationRentalManagement #CritterFreeAccommodations

I am so excited to share with you my recent discussion with Raul Moronta, Chief Commercial Officer of Remington Hotels as we talk about Brand Performance: Mission, Action with Intent, and Guest Satisfaction. Ask most travelers, and you are likely to hear about the lowering of hospitality and service excellence since the devastating impact of COVID. In fact, most consumers would say that customer service in all industries has taken a severe tumble. But counter to the trend, in the past year or so, Remington Hotels has been dramatically elevating its brand performance and loyalty across its diverse portfolio of 120 hotels by investing in its people and the guest experience they deliver. You'll definitely want to hear what Raul Moronta has to say about this initiative and its impact. As someone who has led multiple hotels to successfully achieve Guest Review Scores that dominated their city, country, and, yes…the world, I was fascinated to learn more about what Remington Hotels is doing to drive revenue and loyalty at both branded and independent properties. Please take a few minutes to learn more from Raul's insights during our conversation on Get Great Guest Reviews the Podcast! For full access to the show notes and more, please visit:  https://www.adelegutman.com/getgreatreviews What Actions Will You Take to Elevate Loyalty? A great guest experience worthy of a five-star review is no accident. It takes “action with intent” to continually support teams, diminish friction and make guests happy. Please take the time to comment, subscribe and share this podcast with business leaders who are passionate about elevating loyalty by creating a culture of hospitality and continuous improvement. And don't forget to check out our previous articles for tips you can start to apply immediately to your own business. Want a free strategy session for your hotel? Feel free to connect with me and send a request. I love to help hospitality professionals elevate their productivity and profitability. getgreatguestreviews@adelegutman.com Until next time, keep reaching for the stars! Adele Gutman

Do Airbnb or VRBOs come with cleaning? Join Cleanfluencer Angela Brown as she uncovers the truth behind when and how Airbnb, VRBO, and other vacation rentals ensure a clean environment for guests. This video is tailored for hosts, guests, owners, and cleaners, providing valuable insights into targeted cleaning practices. Gain practical knowledge that will empower you to make informed decisions and ensure your future stays or rentals are met with the utmost cleanliness and satisfaction.  Tune in weekly for the latest cleaning tips and strategies, including best practices for turnover cleaning, move-in, move-out, make-ready, and end-of-tenancy cleaning. Angela is also the founder of Savvy Cleaner Training and Certification, available in 191 languages and popular in 37 countries, helping cleaners improve their skills and service worldwide.  Don't miss out on this valuable resource for all your cleaning needs, whether it's hotel cleaning, housekeeping, maid service, deep cleaning, spring cleaning, regular cleaning, one-time cleaning, emergency cleaning, post-construction cleaning, post-renovation cleaning, or office cleaning.  Join Angela and her community of dedicated property cleaning experts today! AIRBNB OR VRBO COME WITH CLEANING CHAPTERS ------------------ 0:00 - Do most Airbnbs come with a cleaning service? 0:31 - What is turnover service, and what does it include? 1:33 - Is a cleaning service provided during a short-term stay? 1:46 - Are long-term stays more likely to have a cleaning service? 1:56 - How do hosts handle cleaning during multi-week stays? 2:41 - What is a mid-stay clean, and when does it typically occur? 3:03 - What cleaning supplies should be available in most Airbnbs? 3:16 - Do guests need to pay extra for an additional cleaning service? 3:50 - Is there a maid service for daily cleaning or a turndown service? RESOURCES ------------------ Airbnb Business - https://amzn.to/3zoCZ11 How to Start & Scale an Airbnb Business Without Owning Property - https://amzn.to/3lYQ3af Short-Term Rental, Long-Term Wealth - https://amzn.to/3Kr7fyl The Book on Rental Property Investing - https://amzn.to/3U1Rtgw Sales Closing Affirmations for Property Sellers - https://youtu.be/fjsEjwfw9o8 * When available, we use affiliate links, and as Amazon Associates, we earn on qualifying purchases. SOCIAL MEDIA --------------- *** CONNECT WITH ANGELA ON SOCIAL MEDIA ***  YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://www.Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Reddit: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedin.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@askangelabrown Store: https://www.amazon.com/shop/AngelaBrown URL: https://AngelaBrown.com NEED MORE HELP? ------------------- VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  VRBO Cleaning Support Group - https://svy.tips/FBGroup-Airbnb SPONSORSHIPS & BRANDS ------------------- Today's #TurnoverCleaningTips are sponsored by #RealtySuccess in association with #SavvyCleaner, and your host is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review *** ADVERTISE WITH US ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the Airbnb, Vacation Rental, Short-Term Rental, or House Hacking space, here's how to work with us -https://savvycleaner.com/brand-deals *** SAVVY CLEANER BRANDS ***  SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids. https://FunnyCleaningShirts.com  HOARDING WORLD - Helping you change your relationship with stuff https://HoardingWorld.com REALTY SUCCESS HUB - Helping you sell your home fast https://realtysuccesshub.com CREDITS -------------------------- Show Produced by: Savvy Cleaner: https://savvycleaner.com Show Host: Angela Brown Show Editors: Kristin Ochsner & PJ Barnes Show Producer: Jenifer V. Holland #airbnbcleaning #shorttermrentalcleaning #vacationrentalcleaning #diycleaning #cleaningservices #cleaningtips #cleaningroutine #airbnbhost #VRBOcleaning #guestready #cleanfluencer #cleaningstrategies #cleaningcosts #cleaninghacks #cleaningchecklist #CleanBetweenStays #MidStayCleans #GuestExperience #HostResponsibilities #OwnerExpectations #TargetedCleaning #MaintainingCleanliness #SanitizationProtocols #HospitalityIndustry #GuestSatisfaction #PropertyManagement #ProfessionalCleaners #CleanlinessGuidelines

Are Airbnb guests charged extra for being messy? Join Cleanfluencer Angela Brown as she shares a story from an Airbnb cleaner who recently encountered guests that left the Airbnb a complete disaster! The homeowner sent pictures of the mess to the guest, who responded with excuses, stating that the rules should be clearer. To prevent this from happening to other Airbnb hosts, Angela explores different solutions for avoiding messes, whether it's Airbnb guests, hosts, owners, or cleaners. She also provides tips for families with kids, like assigning responsibilities to each family member to ensure everyone contributes to keeping the Airbnb clean. This video aims to educate and provide solutions for Airbnb guests, hosts, owners, and cleaners on preventing messes and promoting cleanliness in their rentals. If you're interested in learning more about how Airbnb guests may be charged extra for being messy and how to prevent it from happening to you, then this video is a must-watch! GUESTS CHARGED EXTRA FOR BEING MESSY CHAPTERS ------------------ 0:00 - Would you describe a messy Airbnb experience?  1:24 - What are some common decency rules for Airbnb guests? 1:46 - Should guests be responsible for cleaning up after themselves? 2:20 - If you have a big family, how do you share responsibilities? 4:52 - How to get kids to help clean up in an Airbnb? 5:26 - What are two reasons people stay at an Airbnb? 6:56 - Is house cleaning considered part of the hospitality industry? 7:46 - What is Book Baby? 7:56 - How can you encourage cleaning up and notifying of extra charges? 9:21 - Should Airbnb hosts be clearer about cleaning expectations before guests arrive? 9:50 - How can guests ensure they leave the Airbnb clean before checking out? RESOURCES ------------------ Book Baby Self Publishing - https://www.bookbaby.com/ Airbnb Business - https://amzn.to/3zoCZ11 How to Start & Scale an Airbnb Business Without Owning Property - https://amzn.to/3lYQ3af Short-Term Rental, Long-Term Wealth - https://amzn.to/3Kr7fyl The Book on Rental Property Investing - https://amzn.to/3U1Rtgw Sales Closing Affirmations for Property Sellers - https://youtu.be/fjsEjwfw9o8 * When available, we use affiliate links, and as Amazon Associates, we earn on qualifying purchases. SOCIAL MEDIA --------------- *** CONNECT WITH ANGELA ON SOCIAL MEDIA ***  YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://www.Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Reddit: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedin.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@askangelabrown Store: https://www.amazon.com/shop/AngelaBrown URL: https://AngelaBrown.com NEED MORE HELP? ------------------- VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  VRBO Cleaning Support Group - https://svy.tips/FBGroup-Airbnb SPONSORSHIPS & BRANDS ------------------- Today's #TurnoverCleaningTips are sponsored by #RealtySuccess in association with #SavvyCleaner, and your host is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review *** ADVERTISE WITH US ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the Airbnb, Vacation Rental, Short-Term Rental, or House Hacking space, here's how to work with us -https://savvycleaner.com/brand-deals *** SAVVY CLEANER BRANDS ***  SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids. https://FunnyCleaningShirts.com  HOARDING WORLD - Helping you change your relationship with stuff https://HoardingWorld.com REALTY SUCCESS HUB - Helping you sell your home fast https://realtysuccesshub.com CREDITS -------------------------- Show Produced by: Savvy Cleaner: https://savvycleaner.com Show Host: Angela Brown Show Editors: Kristin Ochsner & PJ Barnes Show Producer: Jenifer V. Holland #Airbnb #AirbnbHosts #AirbnbGuests #AirbnbOwners #AirbnbCleaners #CleaningFees #MessyGuests #PreventingMess #HospitalityIndustry #TravelTips #TravelHacks #VacationRentals #ShortTermRentals #HomeSharing #ResponsibleTravel #TravelCommunity #airbnbcleaning #shorttermrentalcleaning #vacationrentalcleaning #diycleaning #cleaningservices #cleaningtips #cleaningroutine #airbnbhost #VRBOcleaning #guestready #cleanfluencer #cleaningstrategies

Osman Cuadros is a successful General Manager in the DMV area. He has over 25 years experience in the Hospitality Industry. Skilled in Associates and Guest Satisfaction. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

“Who are the people who need to serve on your personal board of directors? Does that personal board include people younger than you?” – Chris Maslin, VP of Talent and Organizational Development, The Biltmore Company The Native Digital: Hannah (Age 24) The Native Analog: Chris Maslin (Age 42) In this episode of Hannah Grady Williams: Native Digital + Native Analog, you will hear a former summer-camp director turned luxury hospitality executive relive the tale of transitioning from throwing a 4-square ball with middle schoolers, to leading the talent strategy of a 5th-generation, family-owned company with 2000+ employees, established by George W. Vanderbilt in 1895. Chris Maslin is the VP of HR & Organizational Development for The Biltmore Company. His daily work is overseeing the recruiting, engagement, and learning & development efforts for all employees, as well as leading strategic planning efforts for the executive team. Biltmore Estate is America's Largest Home, and a world-renowned provider of Gracious Hospitality. The company has also been ranked in the top 100 Best & Brightest Employers to work for, and it's my personal belief this is strongly correlated to the work of Chris' department directly. Chris is a speaker and facilitator as well through Biltmore's Center for Professional Development, and through this work, has trained hundreds of leaders how to take the insights from luxury hospitality and apply it to their business as a competitive advantage. But unlike his gigs on stage and in the board room, in this episode, you'll get to hear his heart on a deeper level, including how he teaches his young son (10) and daughter (13) leadership skills on a daily basis, and how other parents can use those same practices. Leading with a Personal Brand “I work every day to show up online the same way you would experience me in person.” – Chris Maslin Chris and I agreed that online branding can quickly become inauthentic, especially when you build a business (coaching, training, etc.) build around a certain persona. We discussed that when Native Digitals (Chris' kids!) and I put ourselves out online, we are open to vulnerabilities that were not as imminent for past generations. What if every parent helped their kids digest, each night, “what did I do to help someone today?”, and “what did I accomplish today that I'm proud of?” Reverse Mentorship & A Personal Board of Directors The conversation shifted into mid-experience mentors. What if mentorship wasn't just “senior teaches junior?” Instead, what if the attitude towards mentorship was simply “everyone is a mentor, and we can all offer unique perspectives”? Chris presses that most people don't see themselves as mentors. He hopes that young people will move towards people and “go first” in pursuing the learning opportunity. As a leader for 15 years in the same organization, Chris shares practices for building a personal board of directors to lead and guide you as you make decisions as a business owner, director, or even mid-level manager. Culture-Centric Recruiting Finally, Chris shares how to help your front-line supervisors to help their team understand their “why” and how it connects to the “organizational why" to create a magnetic culture. Each of the supervisors at Biltmore is trained to ask their teams these questions that are in alignment with organizational goals: “What's one thing you did to help support your teammates today?” (Employee Engagement goal) “What is one thing you did to provide Gracious Hospitality to our guests?” (Guest Satisfaction goal) “What's one thing you did to create a profit for preservation (based on Biltmore's mission)?” (Business Growth Goal) Biography: Chris Maslin serves as the Vice President of HR and Organizational Development at Biltmore and Executive Director of the Biltmore Center for Professional Development. He has been a featured keynote speaker at many national...

Today I am speaking with Emily Chang and I highly recommend that you get a pen and paper ready as Emily has an amazing outlook on both business and life in general. Emily has more than 20 years‘ experience, holding senior executive positions focused on Customer Experience, Business Strategy, Cross-Cultural Team Leadership, Change Management as well as Brand Building. After spending 11 years at P&G, Emily moved Apple to establish the face of the brand in China, and was promoted to Head of Retail Marketing, Asia.  Emily then joined the Intercontinental Hotels Group -  IHG Greater China - as Chief Commercial Officer to lead Organisational Renewal, create a High Performing Organisation, and shape the Sales & Marketing Strategy.  With a core focus invested in people & culture development, there was an  increase Employee Satisfaction of nearly 40%, and a material improvement in Guest Satisfaction. Emily moved to Starbucks in 2017 to look after the  branded customer experience, first as Chief Marketing Officer of China, then as Senior Vice President Marketing based in Seattle. Now Emily is back in Shanghai as CEO China for the McCann Worldgroup, and we discuss her current focus and approach to leading the business.Now, If that wasn't enough, Emily has also gone on to write a book sharing her own experience and those of others based on her concept of The Spare Room.  Emily believes that we all must lead with authenticity and purpose, understanding that it's tough to lead a socially responsible business if we aren't socially purposeful leaders.The title of the book comes from the fact that her family's spare bedroom has become a way to serve the community in which she lives, where over the last two decades, she and her family have cared for sixteen hurt or vulnerable children and young people. A fact that they have come to see as their Social Legacy.I truly appreciate Emily's openness and authenticity as she highlighted the importance of feedback, working as a team, listening to the people around you, and finding that intersection of what offends you and what you have to offer. It really hit me, as we discussed this concept, how often I see and experience conversations in which people, including myself, can be happy to point out what we see or feel is wrong, but not explore what we can bring to the party to work on being the change we are hoping for. Of course, as we discuss, this is not about being perfect. Far from it. It's about observing what's going on around you. It is about working out how you can be part of a solution, about taking action, and about creating change. It's about making a difference. I'm sure that you agree that I could have taken this conversation in so many directions and explored each of different elements further, as whole episodes in themselves, which I believe is a great testament to who Emily is. So, if you want to know more about Emily Chang and how she is making a difference, then you can follow her on LinkedIn and you can also head to social-legacy.com where there are some cool videos of her talks, great blogposts and of course information about her new book The Spare Room.I took a lot from this conversation and it's made me think about what I do, how I help and where I can make a difference. I'd love to hear what you took from it. And don't forget, If you want to hear more great stories from remarkable people, or find out more about our coaching, consultancy or new audio services and how they can help you to improve your performance and make a difference  both individually and organisationally, then head over to infinitepie.co.uk and get in touch.

Carlo Carroccia, GM of the #1 Rated Hotel in the USA on Tripadvisor How did Charlestowne Hotels and General Manager Carlo Carroccia lead the team at The French Quarter Inn in Charleston to be the #1 hotel in the country based on Guest Satisfaction, not once but two years in a row? According to the American Hotel and Lodging Association, there are 54,200 hotels in the USA. To be rated by actual travelers as the #1 hotel in the USA is a monumental feat.  Having personally helped several of my hotels to land on the Top 25 List of Tripadvisor, and one of my hotels achieve the ultimate win of #1 hotel in the World on Tripadvisor, I felt obliged to chat with Carlo to see if they used the philosophy and methods were different or similar to what we found worked so well for the Library Hotel Collection.  You won't want to miss this conversation!  We discuss:  The importance of a culture of caring, collaboration, and continuous improvement on long-term business success.  The personal characteristics and mindsets that impact guest reviews.  How to continuously keep the team attentive to cues from the guest which creates personalized service.  How authenticity in marketing sets the stage for a great guest experience.

I talk to a night auditor and quiz master from Norway. We discuss feline affection, his pub quiz, how to write good trivia questions, the Norwegian competitive quizzing scene, Jeopardy, the lack of quiz bowl in Connecticut schools, our adventures as overnight hotel workers, logical reasoning, guest satisfaction, the time Norten reassembled a cat's jaw in the hotel lobby, the time I cleaned up an overflowing whirlpool tub with a vacuum cleaner, pet policies, Forbes, why I started this podcast, what brings tourists to Norway, the area's best seafood restaurant, juggling, life with a prosthetic eye, the time Morten's eye fell out, having a sense of humor, and three bananas.

Guest Satisfaction that most of us in the Hotel and Spa space tend to obsess about. We put so much stock in those Guests Satisfaction Surveys.  Our people's bonuses...and sometimes their jobs, often depend on it. But what's the point of Satisfaction if it doesn't lead to Loyalty?   #guestsatisfaction #customersatisfaction #customerloyalty #repeatbusiness

This week's episode of Sarah and T is a monumental edition. It is episode #50! This week the tables have been turned so that a couple of key staff members are interviewed so our hosts can see what they see in what it takes to run a successful vacation rental business. Take a listen and get some great tips from folks on the front line. Amy Raegner and Sarah Moss are the two stars on this edition! In the news segment the group talks about the importance to be kind and supportive of each other during the height of the season.

Transcript -- How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion

How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion

Transcript -- How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion

How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion