Podcasts about service levels

Thanks to our Partner, NAPA Auto Care Dave Schedin discusses the three core types of labor—preventative maintenance, diagnostics, and repair—and their efficiencies and volume requirements, as well as the critical importance of creating preventative maintenance programs. Learn about the significance of effective customer communication and the value proposition of maintenance services. Dave Schedin, CompuTrek Automotive Management Systems. Dave's previous episodes HERE Show Notes Watch Full Video Episode Systematizing Labor (00:02:46) Core Labors in Auto Repair (00:03:10) Preventative Maintenance Importance (00:04:21) Understanding Labor Ratios (00:05:14) Challenges with Diagnostics (00:08:27) Manufacturer Maintenance Plans (00:09:42) Efficiency in Services (00:14:34) Selling the Value of Services (00:15:35) Relating Value to Customers (00:16:51) Real-Life Diagnostic Example (00:17:07) Importance of Preventative Maintenance (00:18:51) Trust Issues in Auto Repair (00:21:17) Misconceptions about Vehicle Maintenance (00:22:16) Understanding Maintenance-Free Claims (00:23:50) Diagnostic Labor Rate Insights (00:26:02) Efficiency in Repair Labor (00:27:53) Labor Time Study Methodology (00:30:05) Communication in Service Levels (00:32:21) Canned Job Packages Explained (00:33:56) Efficiency Through Documentation (00:34:51) Improving Labor Time Estimates (00:35:33) Customer Interaction and Service (00:38:16) Identifying the Zone of Opportunity (00:39:28) Proactive Customer Engagement (00:40:19) Adjusting Maintenance Plans for Older Vehicles (00:43:54) Leadership and Its Challenges (00:44:51) Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram:

#updateai #customersuccess #saas #business Reanna Dempsey, VP of CS at Unanet, joins our hosts, Josh Schachter, Jon Johnson, and Kristi Faltorusso, to explore how executive engagement, data management, and product adaptability have led to improved client retention rates. They also discuss her innovative approaches, including multithreading customer interactions. Reanna emphasizes the critical role of persistence and strategic involvement from internal executives to connect with key stakeholders, while also adding a lighter note, on enjoying Reese's pumpkins. Plus, we'll touch on the unexpected challenges Customer Success Managers (CSMs) face in securing CEO attention and provide actionable strategies for building long-term executive relationships. Timestamps 0:00 - Preview, BS & Intros 8:53 - Stepping in to level up CS initiatives 12:29 - Customer feedback & internal data 15:40 - Service Levels for different customers 18:40 - Ongoing process of cultivating successful business partnerships 22:20 - Difficulties CSMs face in getting CEO attention 25:20 - Strategies to get the executive buy-in to facilitate customer interactions 28:10 - Importance of multithreading approach 29:00 - Setting realistic expectations for executive relationship-building 31:27 - Communicating the importance of tracking & maintaining data ___________________________

Service levels among UK insurance companies have dropped significantly over the past few years. In this latest FT Adviser editor's podcast, which is worth 30 minutes of CPD, Roy McLoughlin, director of strategic partners at Cavendish Ware and member of the Protection Distributors Group, talks to Simoney Kyriakou, editor of FT Adviser, about what needs to change in the sector. Hosted on Acast. See acast.com/privacy for more information.

This week on the Tax Factor, Nimesh Shah and Roger Holman look at two HMRC stories in the news: the one penny tax demand and the National Audit Office's findings that HMRC tax helpline wait times are getting even longer. The Conservatives and Labour are fighting over tax numbers, but Nimesh and Roger are not really sure that any of them add up. And finally, how HMRC have asked the Court of Appeal for leave to appeal against the Upper Tribunal ruling on giant marshmallows!See omnystudio.com/listener for privacy information.

Embrace the Site Reliability Mindset with Alex Ewerlöf, Sr. Staff Engineer @ Volvo Cars

Tom Schmitt is a seasoned executive renowned for his transformative leadership in the logistics and supply chain industry. As President, Chairman, and CEO of Forward Air Corporation, he propelled the company to new heights, steering a $2 billion premium expedited ground transportation firm listed on Nasdaq. With a focus on strategic growth and fostering a strong organizational culture, Tom left a lasting impact during his tenure from September 2018 to the present. Before Forward Air, he held influential positions at Schenker AG, where he achieved remarkable milestones in contract logistics. Beyond the logistics realm, Tom served as a Non-Executive Director at Ferguson plc and contributed to various board roles. Renowned for his global perspective and expertise in international expansion, Tom's leadership has been recognized with prestigious awards. His diverse career, including roles at Purolator and FedEx Corporation, reflects his commitment to excellence and innovation. A published author and respected speaker, Tom's strategic insights and civic engagement continue to shape industries and communities alike.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll and co-host Ninaad Acharya interview Tom Schmitt, a true legend in the logistics space. Tom shares his fascinating journey from Germany to leading some of the most recognizable companies in North America. He discusses the importance of values, confidence, and commitment in his upbringing and how they shaped his leadership style. Tom also emphasizes the significance of adding value, being clear in communication, and leaving a place better than you found it. He shares insights on the evolving principles of leadership and the importance of being adaptable and continuously learning. The episode concludes with Tom discussing the challenges faced by Forward Air, including the impact of COVID-19, a cyber attack, and an activist shareholder, and how the company overcame these obstacles.HIGHLIGHTS[00:03:30] Tom Schmitt shares his immigration story from Germany to the US[00:08:17] Tom's management experience at BP and lessons learned[00:15:06] The importance of embodying a culture and purpose in leadership.[00:16:11] Luck is when preparedness meets opportunity.[00:20:38] The value of not getting lost in multiple priorities and keeping the main thing.[00:23:39] The question "What would have to be true?" to challenge assumptions and explore possibilities.[00:37:40] Leadership failure due to putting an unqualified person in charge.[00:40:05] Challenges faced during the Omni logistics situation and cyber attack.QUOTES[00:08:41] "Position power is not what you should be leaning on. You should be leaning on adding value."[00:18:17] "When you make commitments, you do everything possible to keep those commitments."[00:23:39] "You need to be compelling, not complete."[00:28:32] "Leave a place better than you found it."Find out more about Tom Schmitt in the link below:LinkedIn: https://www.linkedin.com/in/tschmitt1965/

We first met Matt Grzybowski in the first episode of this second season where he spoke to the importance of influence skills for managers. In this episode we tap an unheard portion of our interview with Matt where he explores the importance of communicating to team members, particularly new team members, exactly what customers and clients will expect of them. He frames this as clarifying service level agreements to a level of detail that leaves no doubt what is expected and what will be delivered. Our Website ... https://conversation-with-a-manager.captivate.fm

This week on The Tax Factor, Roger Holman and Robert Salter talk about politician's tax returns and attempt to get to the truth behind media comments. They also look at employment challenges and share a warning about phishing scams pretending to be from HMRC.See omnystudio.com/listener for privacy information.

Dive into the critical balancing act that modern retailers face: achieving labour cost savings while preserving the invaluable human touch in customer experiences. Explore the evolving roles of store staff, the dynamic interplay between automation and personal service, and strategies for streamlining retail processes without losing the essence of human interaction. Join Oliver Banks to explore how to balance the urgent need for cost savings whilst preserving the engaging, human-centric elements in your retail operating model. Listen to this episode and hear:How the role of colleagues and associates is evolving.Understand the interplay between automation and maintaining human service.Discover ideas and tips to simplify processes while preserving the human touch.Why a deep understanding of the operating model is crucial.The show notes are at www.obandco.uk/273.

IT Services in the airline industry are changing. The industry has moved from an off-line economy to a digital, always on, economy and is rapidly evolving further into an online retail economy with the transition to Offer / Order / Settle / Deliver (OOSD). The criticality of IT being always on has never been more apparent. IT services for airlines need to be fit for business purpose. Governance through service management and effective service levels are broadening comprehensively, to cater for the modularisation that OOSD allows. In fact the significance of Service Management and Service Levels is becoming critical. Hear Paul Heber, VP Service Management, T2RL and Sean Lynch, MD Architecture, Southwest Airlines exploring the evolving requirements with host Ian Tunnacliffe, SVP Consulting & Editor-in-Chief, T2RL. Download the free summary report at ⁠⁠⁠⁠⁠⁠⁠t2rl.com/reports⁠⁠⁠⁠⁠⁠⁠ © 2024 T2RL, Travel Technology Research Ltd.

In this special “toolkit” episode, we look in detail at the Strikes (Minimum Service Levels) Act – where it has come from, and why it is disproportionate, non-consensual and dangerously ill-conceived.  As the Act moves into the implementation phase,  Simon and leading union lawyer Richard Arthur dissect the issues, place the Act in context, and point out why government hopes for union disempowerment are fundamentally flawed.  Ioannis Katsaroumpas' article on why the Act crosses the Rubicon of authoritarianism is here.  The report from the Parliamentary Transport Committee is here. Run time 14m11s.  Music by Scott Holmes.  A Makes-You-Think production.

This week on the podcast the government is consulting on minimum service levels in education - what could that mean for industrial action in the sector? Plus there's a growing “education divide” in UK politics, Advance HE's 2023 PTES is out, and we're asking if universities need to “go hard or go home” on degree apprenticeships. With Diana Beech, CEO at London Higher, Mark Bennett, Director (Audience & Editorial) at Find a University, Sunday Blake, Associate Editor at Wonkhe and presented by Mark Leach, Editor in Chief at Wonkhe. Hosted on Acast. See acast.com/privacy for more information.

Minimum service levels for teachers and will universities go meat-free?Joining Iain Dale on Cross Question this evening are Conservative Party Deputy Chairman Brendan Clarke-Smith, Labour Shadow Foreign Office Minister Catherine West, economist Vicky Pryce and ConservativeHome's Angus Parsad-Wyatt.

In this episode of Paisa Vaisa with Anupam Gupta, Nehal Mota, co-founder of Finnovate Financial Services, our guest speaks about prioritising financial education, utilising available resources and gradually building a robust financial plan tailored to individual circumstances.Connect with Nehal Mota on LinkedIn | Twitter  Get in touch with our host Anupam Gupta on social media:Twitter: ( https://twitter.com/b50 )Instagram: ( https://www.instagram.com/b_50/ )LinkedIn: (https://www.linkedin.com/in/anupam9gupta/ ) You can listen to this show and other awesome shows on the IVM Podcasts website at https://www.ivmpodcasts.com/You can watch the full video episodes of PaisaVaisapodcast on the YouTube channel.Do follow IVM Podcasts on social media.We are @ivmpodcasts on Facebook, Twitter, & Instagram.See omnystudio.com/listener for privacy information.

Airport Director Gary Cobb takes calls and questions on EasyJet, taxis, delays, cancellations, service levels, Air Traffic Control and what he is and isn't responsible for at Ronaldsway. It's Mannin Line with Andy Wint #iom #manninline #manxradio

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There are strikes again this week, by junior doctors, and train and tube drivers. The government's Strikes (Minimum Service Levels) bill aims to require sectors like health, education and transport to provide a "minimum" of services even on strike days. It would let employers, including government departments, issue "work notices" - lists of which staff have to work on strike days. But how will they decide who should be on the "work notice"? When someone is seriously ill, they or their family are often faced with other problems, such as a sudden drop in income, or unsuitable housing. Many don't know what help they're entitled to, or how to get it. Joshua Rozenberg visits a "Health Justice Partnership", where doctors and legal advisers are located in the same building, and patients are referred to the advice team. He finds it's making a big difference to families. When a piece of Artificial Intelligence software learns about images by being fed pre-existing, copyrighted versions of images, and then goes on to produce a new image of its own, is that a breach of copyright? That's what the High Court in London will have to decide, in a case in which Getty Images - a digital picture library - is suing Stability AI, whose artificial intelligence image-generating software was trained with a very large number of images, including (but not only) Getty's. The court's decision will in effect become new law. What impact could it have on the digital, creative sector? Presenter: Joshua Rozenberg Producer: Arlene Gregorius Researcher: Diane Richardson Editor: Simon Watts

The 128th State of the Fleet Industry video produced by Automotive Fleet offers insights into the state of the fleet market as presented by AF Editor Mike Antich. Today's topics include: Service levels have fallen at DMVs and wait times for services have increased. Fleet managers say DMVs have become inconsistent in enforcing their own regulations regarding license and title issues. Compounding longer DMV turnaround time on registration and titling is the degradation in delivery times by the U.S. Postal Service. Among the root causes for the decrease in DMV service levels is staffing constraints, aging legacy computer systems, and reluctance in changing DMV processes need to fully take advantage of today's technologies. Make sure you're signed up for the AF newsletter so you don't miss another State of the Fleet Industry video.

In this edition of the Business Day Spotlight, we talk about the recovery of the travel and tourism sector, through the lens of an airline.  Our host Mudiwa Gavaza is joined by Badr Abbas, Emirates senior vice president for commercial operations Africa. Topics of discussion include: Emirates' plans for the African market and broader Africa strategy; expansion plans for SA to recover to pre-pandemic capacity; competition within the market and Emirates' investments in product and service offerings; together with an outlook for the coming year in travel.  Business Day Spotlight is a TimesLIVE Production. 

In this edition of the Business Day Spotlight, we talk about the recovery of the travel and tourism sector, through the lens of an airline.  Our host Mudiwa Gavaza is joined by Badr Abbas, Emirates senior vice president for commercial operations Africa. Topics of discussion include: Emirates' plans for the African market and broader Africa strategy; expansion plans for SA to recover to pre-pandemic capacity; competition within the market and Emirates' investments in product and service offerings; together with an outlook for the coming year in travel.  Business Day Spotlight is a TimesLIVE Production. 

Amanda Mombourquette, the Warden of Richmond County talks about the complaints she has received regarding the transit system.

Pradeep Khurana, the Co-founder and Managing Director for ContinuServe which is a leading professional services and outsourcing firm joins Enterprise Radio. The post Helping Mid-Market and Fortune 2000 Organizations Improve Service Levels appeared first on Enterprise Podcast Network - EPN.

Adam Cooke is Information Morning's municipal affairs correspondent in the Strait.

Does balancing your workload ever seem like an insurmountable task? Do you sometimes wonder why some clients seem like a drain and others are a delight? You're not alone. Many business owners feel the same, especially when it comes to pricing and service. That's why we're talking about this - to bring it up and (hopefully) provide some tools to think this through. You'll learn why it's okay to charge different prices for different services and how to create a service level that's perfect for each customer. Plus, you'll gain a better understanding of the mindset behind pricing and service. So what are you waiting for? Listen today! https://www.dropbox.com/s/m8qhed3xwl5vj5h/CWBP%20092%205%20Signs%20to%20Elevate%20Pivot%20or%20Scale.mp3?dl=0 ([

Have you noticed how bad service has become lately? Has COVID-19 affected the level of service straining our already taxed systems? Countless hours can be spent trying to sort out even the simplest of things. Isn't it about time to fix the broken system? 

Austin Henderson is the manager of strategic communications for the city of Moncton.

In this episode, Henrik and Leandro will talk about all the new SLs that are around now. The evolution from simple SLAs, into the more complex triad of SLIs, SLOs, and SLAs.

Wide Area Network service levels are critically important for helping keep an enterprise's network humming.  Unfortunately, SLAs are not always well understood.  The key point of SLAs is to cover all services, end-to-end, and for the supplier and enterprise to have a clear understanding of who is accountable for the service as it moves along the chain of connections. In this 10 minute podcast, TC2's Technical Director, David Lee, and Joe Schmidt look at best practices for WAN transport service levels and highlight the steps enterprises will want to take to address their service level needs.  If you would like to learn more about our experience in this space, please visit our Disputes & Workouts and Success Stories webpages.

Water utilities want to engage with the public on a whole range of issues affecting the future strategy for water services. The best way to get that conversation going is to take initiative and start putting out information about the water service that is of immediate interest and benefit to the public. In this episode David Fortune, VP of Innovation and Thought Leader here at Innovyze, discusses how digital twins can help water utilities improve their communication, value and trust with the public. Listen in to learn more....Hosted by Brad Fetter, Senior Vice President of Marketing and David Fortune, Vice President of Innovation at Innovyze.

Blake interviews Ed Karl, CPA & Vice President of Taxation at the Association of International Certified Public Accountants about Internal Revenue Service funding levels and the impact on both IRS service levels and the Tax Gap (the difference between what taxpayers should pay and what they actually pay on time). For years, service levels have been declining while the Tax Gap has been increasing, mostly due to unreported business income. A 2019 analysis by the IRS estimated that Americans report less than half of all income not subject to some form of third-party verification (such as a W-2). This year, unpaid federal income taxes could amount to more than $600 billion, and over the next decade, it could be as high as $7.5 trillion. Could increasing funding for the IRS help to solve both these issues? We discuss this and more in this in-depth interview.

In today's episode I'm taking you behind the scenes of Rutz Consulting - and in fact of any operation that I have led in the past! You all know by now, that my contact centre career has taken me to BIG names such as Hertz, PayPal, Sitel, Ralph Lauren, Santander… the list goes on. I hear very often - there is no entrepreneurial spirit in the corporate world. And this might be true for a lot of firms. But not for all of them! It's down to you as the boss of your contact centre unit to create the business you want it to be. Plus…. Any manager I know, who treats their unit as their own business enjoys so much more fun, sees productivity soar and subsequently their career moving forward… pretty fast. 

 Today I'm taking you through 7 reasons / 7 areas of focus that you want to consider when running your unit: 

 1. Know your Finances and Growth
 It is absolutely paramount that you keep the financials for your area in your peripheral vision at all times. You might say - well that's not for me, I've got a Finance Department for this. Far from the truth! 
You are creating costs! You are “spending” money, you can make a profit.
 Cost Factors are: Attrition, Absence, poor learning journey, poor product knowledge resulting in poor NPS scoring.
Profit Factors are: Exceeding contractual Service Levels, High NPS score, high quality scores. 
Some firms calculate the cost per contact. If you don't know what this is - go and find out! 
If you don't know how much attrition costs - go and find out what your recruitment department spends on advertising, pre-screening applicants, potentially personality testing, Find out how much overtime hours cost! And try to evaluate what the loss of knowledge is costing your operation! And you will very quickly notice - Financials are important. 
 Another question you want to ask, especially in outsourced contact centres - what is the forecasted Gross Margin! From there you want to know the Net Margin (after cost) and subsequently the EBITA contribution  (Earnings before Interest, Taxes and Amortisation). 
Now this figure may vary by industry! But do go and ask your Finance Director what this number would be! 
 2. Marketing & Visibility are everything - but... I hear you! You are probably saying “I have nothing to do with Marketing”
 Think again. Anything you produce for a business review meeting, maybe for a breakfast meeting or for a client quarterly review meeting creates visibility of you, your firm and your team! So be clear on your powerpoint presentations! No typo's, no silly jokes that might upset others. Always ask yourself - who could see this piece of work! Think the boss of your boss! That's two tiers above you! 

 Also - if you have an online profile on Facebook, Instagram or LinkedIn - you want to be mindful that this is a public platform potentially referencing to your employer. 
Yes - you can get fired for posting on Social Media. 
You can get fired for
 > leaking companies news
 > Pretending to be in a deadly terrorist group (yes - it happened) 
> Tweeting about lifestyle and drug possession - especially if you are a teacher
 > Racist tweets (happened to British politicians)
 > Posts about how much you hate your role or / and your employer
 > Posts that insult your companies customers
 And the list goes on.
 Do employers do social media background testing? I can tell you - yes they absolutely do! 
 3. Scaling - adding human capital to your Unit - do it with purpose and know your WHY! 
 Very often a department starts small. It's not uncommon that an outsourcing contract for a language account starts off with 10 agents and 1 Team Manager! However - you need to think about where this department is going! In other words - it is not very effective nor efficient to employ one Operations Manager for 10 Agents and 1 Team Manager! Your offering needs to grow, add additional human capital under this ONE Ops Manager! 

Scaling is growing!
 Growing is knowing where to let go of things.You see - not everything you do is adding value to your operation, your business! So think! Trim the fat! Implement changes in processes, Skill set requirements etc.

This leads nicely to point number 4. 
 4. Operational Efficiencies make you profitable! 
 Only your ops manual will show where you can gain operational efficiencies! 
We have an entire Podcast dedicated to your Ops Manual - have a listen to episode number 28! Please do download our very simple workbook. It cuts the elephant in pieces. And we - at rutz consulting - are here to help you make it happen. Get in touch via the contact form on our website. 


 5. Innovation is king! 
 In many firms - innovation and automation are value add's and do sit outside the operational day to day delivery of your service. However…. The best ideas come from your frontline team members! They identify very quickly what could be done better.
 Albert Einstein said: You can't solve a problem on the same level it was created. You have to raise above it - to the next level!
 May I make a suggestion? The best way to do this in your own teams is taking a group of agents off the phone and inviting them to  brainstorm the problem! You will not only get various angles of the one problem but you will get ideas how to solve the problem. Or at least where to start looking for solutions! This doesn't cost a lot of money - and it goes a long way in employee engagement. 



 6. Customer Experience makes or breaks your business! 
We all know - CX is the buzzword in our industry. Everybody talks about it - nobody does anything for it! 
What would happen if you started to care about your internal customers? 
For example: What if recruitment really cared about operations? And treated Operations as their customer? You got it…. The recruitment department would be consistently feeding your pipeline, so that you always had a bank of potential new colleagues to fall back on to. What if Operations really cared about Learning and Development? Your knowledge base would be up to date, because you would feedback to your L&D what is changing. We do have an amazing episode with Daniel Ord in our podcasting series! Episode 19. Dan is also a guest expert in our LEAP Academy - the Academy for contact centre professionals. If you want to learn more about LEAP - check out the website LEAP Academy International.
7. 7. Invest in personal growth - and believe it happens for you and for you only! 
 In my entire career I took care of my own personal growth. By that I mean - I kept learning, and I am still learning! 
Not necessarily technical, job related skills - but gaining knowledge in areas of interest to me. For example I started to study applied occupational psychology a few years ago. Simply because I was always interested in “what makes somebody tick to come to work”.
 I'm a big fan of personality testing. Whether this is a Disc Assessment, Strengths-finder, Thomson International or my absolute favourite the Kolbe A Index - I sit down and study the result, in an effort to understand myself better and help others to work / live with me. 
I am part of an amazing mastermind group and more recently I lead a Think Tank - the PeerCircle - where we discuss contact centre and personal issues in a Chatham House like environment. The group is by invitation only - but in 2021 I will open a handful of spaces. Please get in touch if you would like to be considered! 
Last - but not least - I enrolled a coach / mentor. My very first mentor was Gregor Finlay. He was my guest in Episode 11! You can listen to how he helped me through a steep career path in my beloved contact centre career.

I would love to hear what resonated with you from today. Let me know where we can help you and your contact centre to strive in 2021! 
 Yes - you can get fired for Social Media posts! 
https://www.themuse.com/advice/yes-you-can-get-fired-for-your-social-media-posts-9-times-people-learned-this-lesson-the-hard-way 
Ops Manual: Episode 28 https://rutzconsulting.com/podcasts/episode-28-opex-with-marianne-rutz-how-to-design-and-produce-an-operational-manual-fit-for-purpose/ 
Clash of the Forces - Episode 19 https://rutzconsulting.com/podcasts/episode-19-the-clash-of-the-forces-operations-manager-vs-customer-experience-manager/ 

www.leapacademyinternational.com 
 How Executive Coaching helped me to drive and grow in my contact centre roles https://rutzconsulting.com/podcasts/episode-11-how-executive-coaching-helped-me-to-drive-and-grow-in-my-contact-center-roles/ My Podcast is produced by: https://www.unavoided.com

This episode’s guest on ScaleUp Radio is Andy Bullingham from JPM Insurance. The firm started with just four people - three of whom are still with the company - and has grown into a insurance company that has carved out its own niche in a busy marketplace. Andy’s story is well worth a listen. Starting out as a promising footballer, with a job at Nottingham Forest, the change came when his mother gave him an ultimatum, and football’s loss is business’ gain. As always, we covered plenty of ground during the conversation, including:  - How, when you’re looking for a business partner, you need to keep in mind that you’re not looking for a best friend; you’re looking for someone who compliments you in the business  -  The importance of doing the basics really really well  -  How to motivate a team that is wide-ranging in experience, ages and motivators.   -  The benefit of building team that’s almost exclusively done by word of mouth, or association with someone in the business Andy has had some fascinating experiences throughout his scale up journey, and I know that there is something for everything here, no matter what the industry that you’re working in. Andy can be contacted here: admin@jpm-group.co.uk 0121 270 4800 Who Moved My Cheese by Dr Spencer Johnson - https://www.waterstones.com/book/who-moved-my-cheese/spencer-johnson/9780091816971 Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here: kevin@biz-smart.co.uk

We're taking a deep dive into how TFP Financial Planning in the UK has structured their fees and service offerings. This was was a big transition for them moving to fixed fees for both initial and ongoing services. My guest is Dan Haylett, a Life Centered Financial Planner at TFP which is at the forefront of evolving fee and service models in the continuing shift away from the AUM model. Dan also shares why the AUM model doesn't make sense anymore and his passion for full transparency of what they do and how they charge, and why they clearly list it all online. Links, show notes and timestamps at https://innovatingadvice.com/post/episode52. Join the Global Community | Connect with Kate on LinkedIn Humans Under Management virtual event happening 8th September: https://bit.ly/IAHUM2020 Tickets: R500, US$30, £23, AU$42.

WMS Case Study on increasing efficiency and reducing costs.

WMS Case Study on increasing efficiency and reducing costs.

What does £500m buy for the health service? That's the amount the minister warns is needed just to maintain current service levels. As Lisa Smyth tells Frank, difficult decisions will be needed to make significant change See acast.com/privacy for privacy and opt-out information.

Robin Braun, Healthcare Storage CIO, and Jason Jones, Epic Global Account Manager, discuss Healthcare service levels as supported by PowerMax.

In an Amazon driven retail & logistics world, shippers who find the right carrier mix & focus on logistics fundamentals can find capacity & compete.

When you’re running large teams and lots of leads, it can be a challenge to control the quality of service you’re providing. You have to make sure your response time is up to par, ensure people are happy, and keep conversions high. But at the end of the day, all of this comes down to one major factor that you can and should control: capacity. You have to know how many leads your team can support and make sure you’re not giving people more than they can handle, because if you’re going over that crucial limit, your level of service will start to diminish. And if that happens, it’s not your employees’ fault—it’s yours. So how do you make sure that you’re not overextending your team? Listen in for Jon’s advice on this key subject and keep your quality of service up to your ideal standards. You can find show notes and more information by clicking here: http://bit.ly/2Kd2Yk5 

Chorus' Nick Woodward on progress in building the fibre network. Read more ($): https://www.nbr.co.nz/article/chorus-lifts-service-levels-data-consumption-soars-jr-p-203962

Have you ever felt frustrated to spend all your time and money marketing your business, only to have people call you who can’t afford your high end offer?  Before you cut your prices, take a look at expanding your service levels to give your clients a reason to say yes at any price point. Join Business Coach Leslie Hassler, from her office in Dallas, Texas; as she shares how stop leaving money on the table in your business.  This episode covers: 1. What clues in your small business tell you that you need service levels? 2. What adding services levels in your business can do for your small business? 3. Examples of Service Levels and How To Use Them In the Sales Conversation 4. Q& A Best Practices Join in on the conversation with us live at Monday 4/11 at 1:30 on this page; or subscribe to the show on BLAB.IM. About Leslie Hassler, Business Coach Leslie Hassler, owner of Your Biz RULES ™ coaches women business owners how to grow their business to be profitable, sustainable and rewarding. As a business growth coach in Dallas, Leslie helps smart service-based businesses across industries, avoid the pitfalls and distractions of business to grow into 6 and multiple 6-figure businesses, all without having to sacrifice your personal resources. In her practical and grounded approach, you learn how to zero in on what works, generate results and create a business that is a win for your clients, for yourself and your family. Leslie’s ability to simplify the complex process of building a business, whether it’s marketing, sales, systems, or just finding time to do it all – you’ll make more progress working with Leslie than you ever did on your own. The strategies and techniques that her client’s implement creates 30% to 200% growth – easily within the next year. At the end of the day, it’s about creating a business that supports your life, your family. As a mother of two ‘wild & crazy’ boys and wife to her soulmate of 16 years, Leslie understands that creating a healthy profitable business is key to supporting the lifestyle and health of her family. Dallas Best Business Coach Your Biz Rules Dallas, Tx 972-892-3385

In this podcast I interview Dr Diderik Gelderman who was travelling with me to San Diego for a conference. Here we talk about our different customer service experiences and discuss how customers are 'naming and shaming' on social media, businesses where they have experienced or witnessed poor customer services experiences. Show Notes: The difference between customer service levels It's the little things you do that make the difference Examples of our experiences with customer service whilst in the San Diego Customer experience expectations People are talking about your business on social media if you provide poor customer service A real life example of one Facebook post of an incident witnessed by a customer that could potentially ruin this business Is your customer service just 'OK'? Finding your key 'moments of truth'

Kimberly Parish Barrett,  Director, Florida Abuse Hotline,  Department of Children and Families,  joins us for a disscussion on how Government Call Centers are using industry leading technology to empower the front line, manage in real time, and streamline processes to improve service levels and customer service.  Kimberly Parish Barrett, Graduated Florida State University with a Bachelor's in Business and a Master's in Public Administration.  Director of the Florida Abuse Hotline for 2+ years, previous experience as the Verint/Workforce Management Administrator, Data Analyst, and Call Floor  Supervisor (5 years), Certified Public Manager.

Transcript -- The day to day management of the brewery and the challenges it presents

The day to day management of the brewery and the challenges it presents

Transcript -- The day to day management of the brewery and the challenges it presents

The day to day management of the brewery and the challenges it presents