Financial Services Council

In this episode, the first of a mini-series examining the key trends and issues within the investment and retirement income sectors, we speak to Nick Fels, CEO of Bell Asset Management and FSC Board member about what he believes the key takeaways for the industry in 2021 were, including the importance of ESG today compared to a decade ago, the huge growth and implications for the industry regarding micro-investing that is being led by younger Australians and finally his views on the unintended consequences of Your Future Your Super. If you are interested in connecting with industry stakeholders, colleagues and peers on the topics explored in this podcast visit fsc.org.au/events to register for the FSC Investment and Retirement Incomes Summit to be held in Sydney on Wednesday, 16 February. In-person and virtual tickets are available with discounts for FSC members.

Welcome to this podcast mini-series from the Financial Services Council. In these podcasts we’re reflecting on the highlights and talking points from the FSC Life Insurance Summit, recently held in Sydney (April 2021). In this episode, reporter Andy McLean interviews FSC CEO Sally Loane. They discuss the highlights from the Summit, and more,

Welcome to this podcast mini-series from the Financial Services Council. In these podcasts we’re reflecting on the highlights and talking points from the FSC Life Insurance Summit, recently held in Sydney (April 2021). In this episode, our roving reporter Andy McLean caught up with Carly Van Den Akker from Swiss Re, to discuss the topical issue of mental health and life insurance. (*Views expressed are those of the speaker and do not necessarily reflect the views of the FSC*)

Welcome to this podcast mini-series from the Financial Services Council. In these podcasts we’re reflecting on the highlights and talking points from the FSC Life Insurance Summit, recently held in Sydney (April 2021). In this episode, we tackle the regulatory landscape. During the Summit, our podcast interviewer Andy McLean caught up with two industry leaders. First, you’ll hear what Cathy Duloy from MetLife Australia had to say. Following that, Andy chats with John Berrill from Berrill & Watson. (*Views expressed are those of the speaker and do not necessarily reflect the views of the FSC*)

Welcome to this podcast mini-series from the Financial Services Council. In these podcasts we’re reflecting on the highlights and talking points from the FSC Life Insurance Summit, recently held in Sydney (April 2021). In this episode, we tackle a crucial issue for the industry – sustainability. During the Summit, our reporter Andy McLean caught up with Gerrard Kerr from Clearview. Here’s a snapshot of their conversation… (*Views expressed are those of the speaker and do not necessarily reflect the views of the FSC*)

In our last episode for this series, we give you exclusive access to insights from the recent FSC Mental Health & Life Insurance round table webinar, where industry leaders and community voices shared their thoughts on the unfolding impacts of the coronavirus outbreak on the mental health of Australians. In this episode, you’ll hear from a range of leading industry voices from organisations including AIA Australia, MLC Life Insurance, TAL Life and Zurich Australia. The speakers discuss recent moves by the government aimed at helping Australians navigate the impacts of coronavirus, along with the role that insurers play during this time. For more of this conversation, listen to Parts 1 and 3 of this series over on the FSC’s Life Insurance Facebook page – which can be found by searching @FSCLifeInsurance. And don’t forget to like and follow the page while you’re there. REFERENCES: > The Hon. Jane Hume: https://twitter.com/SenatorHume/status/1241905897133076480?s=20 >ATO: https://www.ato.gov.au/individuals/super/withdrawing-and-using-your-super/early-access-to-your-super/ > Mentally Healthy Workplace Alliance: mentallyhealthyworkplacealliance.org.au/

In this episode, we give you exclusive access to insights from the recent FSC Mental Health & Life Insurance round table webinar, where industry leaders and community voices shared their thoughts on the unfolding impacts of the coronavirus outbreak on the mental health of Australians. This episode is the second of a three-part series and features a number of leading community voices, including Lucy Brogden, Chair, National Mental Health Commission. For more of this conversation, listen to Parts 1 and 3 of this series over on the FSC’s Life Insurance Facebook page – which can be found by searching @FSCLifeInsurance. And don’t forget to like and follow the page while you’re there. REFERENCES: > Mentally Healthy Workplace Alliance: http://mentallyhealthyworkplacealliance.org.au/ > SuperFriend: https://www.superfriend.com.au/ > EveryMind: https://everymind.org.au/programs/mental-health-and-small-business

In this episode, we give you exclusive access to insights from the recent FSC Mental Health & Life Insurance round table webinar, where industry leaders and community voices shared their thoughts on the unfolding impacts of the coronavirus outbreak on the mental health of Australians. This episode is the first of a three-part series which sets the scene on the current short term, and predicted, long term impacts of coronavirus on Australia’s mental health community. For more of this conversation, listen to Parts 2 and 3 of this series over on the FSC’s Life Insurance Facebook page – which can be found by searching @FSCLifeInsurance. And don’t forget to like and follow the page while you’re there. REFERENCES: > Safe Work Australia: https://www.safeworkaustralia.gov.au/ > SuperFriend: https://www.superfriend.com.au/ > Significant number of people who live on their own article: https://thenewdaily.com.au/news/coronavirus/2020/04/07/coronavirus-scott-morrison-puzzle-single-life/

Platforms: Growth and Market Opportunities How are platforms using technology as a competitive edge to win investors? For asset managers selling their products on intermediary platforms, the landscape has changed rapidly. With significant growth from new platform entrants, the competition amongst providers continues to heat-up. On 1 August, The FSC and RBC Investor & Treasury Services welcomed market experts to discuss pressing platforms issues. Those speakers included: > Andrew Alcock I Managing Director I HUB24 Limited > Lisa McCallum I Executive General Manager, Platform Services and Enterprise Relationship Management I OneVue > David Brown I Managing Director, Global Client Coverage Australia I RBC Investor & Treasury Services Please use these timestamps to navigate to key areas of discussion in the podcast: 1.45 Evolution of platforms: then and now 3.49 How platforms create value for investors 6.28 Notable technology advancements 10.28 Impacts of technology such as AI and blockchain 15.27 The biggest challenges 21.57 Changing investor demographics 28.34 The next iteration of platforms

On March 21, the FSC's annual Life Insurance Conference took place at The Hilton in Sydney. One of the morning panel sessions at the event was on APRA's entity level claims data, with a look at the APRA report and cause of claim data. The panellists involved in the discussion were: > Hoa Bui, Partner in Charge of Actuarial & Financial Risk, KPMG > Alexandra Kelly, Principal Solicitor, Financial Rights > Peter Kohlhagen, Senior Manager Policy Development, APRA > Moderator: Jeremy Houghton, Head of Strategy and Corporate Affairs, AIA Please use these timestamps to navigate to key areas of discussion in the podcast: 1.27 - Jeremy Houghton’s opening remarks 3.30 - Panellists explain the data sets they work with 12.15 - Industry accountability 14.36 - Consumer access to claims information 20.32 - Consequences for life insurers 23.00 - Audit and verification of data 29.22 - Consumer confidence in the sustainability of life insurers 33.32 - Where to from here? 39.36 - Key dates for the public release of data

In today’s evolving financial services technology space, RegTech (regulatory technology), is fast becoming a game-changer in the challenging business area of compliance. RegTech brings agility, speed, integration and analytics into the mix of interpreting regulation and how compliance and operational risk is managed and reported in an automated way. On 27 February, the FSC and RBC Investor & Treasury Services welcomed a dynamic line-up of industry experts on the panel, who discussed current and trending issues concerning regulatory technology. Deborah Young | CEO | RegTech Association Justin Burman | Director, Full Service, Product (APAC) | RBC Investor & Treasury Services Lisa Schutz | Founder and CEO | Verifier Harold Lucero | Co-Founder and CEO | Discidium Samantha Clarke | Founder and CEO | Advice RegTech Please use these timestamps to navigate to key areas of discussion in the podcast: 1.39 - Samantha Clarke introduction 7.15 - Harold Lucero discusses Discidium and reflects upon the Royal Commission 10.23 - Lisa Schutz discusses Verifier and reflects upon the Royal Commission 14.38 - Justin Burman discusses RBC Investor & Treasury Services and reflects upon the Royal Commission 18.27 - Deborah Young discusses the RegTech Association and reflects upon the Royal Commission 24.25 - Advice for accelerating RegTech adoption 29.20 - Defining RegTech and explaining it within your organisation 32.30 - How to best enable and adopt RegTech innovation 35.00 - Other sectors where RegTech could be applied 37.50 - How government is encouraging RegTech 40.20 - The opening banking standard-setting process 41.33 - What is missing from the current RegTech eco-system? 46.11 - The challenges of RegTech for custodians 49.13 - How associations can support the growth of RegTech 51.23 - How to seek support from the RegTech Association

ASIC recently released its long-awaited Consultation Paper in relation to proposed amendments to the RG 97 regime. This follows on from the Darren McShane report of August 2018 to ASIC. For the recent FSC Policy Briefing on RG 97 in Sydney, Jon Ireland of Norton Rose Fulbright and Austin Bell of Johnson Winter & Slattery discussed the regime in detail, including the draft documents, their implications for the industry and the way forward.

The FSC welcomed Michael Vrisakis, of Herbert Smith Freehills, on Friday 8 February to discuss the recommendations from the Royal Commission Final Report at a member briefing event in Sydney. Please use these timestamps to navigate to key areas of discussion in the podcast: 1:25 - Financial advice recommendations 17:40 - Superannuation recommendations 28:48 - Regulators 31:33 - The evolution of the industry

In this episode, we hear from a panel of experts at the FSC and RBC Investor and Treasury Services Technology Workshop on Open Banking and Open Data. Open Banking is due to start in Australia on 1 July 2019 - allowing Australians to ultimately control their own financial data and provide them the ability to direct the transfer of information between different institutions. The panellists included - Lisa Schutz, Founder and CEO, Verifier; Michelle Lusty, Head of Sonata Product - APAC​, Bravura; Jamie Stevenson, Managing Director, Global Head of Product Man. - Data & Analytics, RBC Investor & Treasury Services; Melissa Ferrer, Partner, Data & Analytics, Deloitte and moderator Janelle McQueen-Paice, National Manager, Customer Experience & Channel Development, BT Financial Group.

This Circuit event feature an all-female panel of speakers who shared their stories about Australia's investment industry and how 'impact' is achieved.

In this episode, we hear from a panel of experts at the FSC and RBC Investor and Treasury Services Technology Workshop on AI and RPA. Our speakers discuss the current and future applications of AI and RPA innovations in the financial services industry. RBC Investor and Treasury Services’ Director of Client Experience and Solution Design - APAC, David Evers, introduces the session before welcoming conversation with the panel experts, including - Nicola Costello , Partner, PwC; Deanne Hurley, Head of Transformation, BT Financial Group; Simon Hicks, Cognitive Artificial Intelligence and Business Development Director, IPsoft and Brent Davids, Vice-President Sales – APAC, TTEC Digital.

Matt Heine spoke at our most recent FSC Circuit event in Melbourne, sharing his experiences with Netwealth - with a focus on the company's core values and how these have helped to grow the organisation.

The panel discussion from the latest Circuit event in Sydney where speakers discussed Ai and Robotic Process Automation (RPA).

Russel Howcroft speaks to the FSC about how the financial services industry can start to rebuild trust in an age of customer cynicism.

The third and final event in the FSC and RBC I&TS Technology Workshop.

In this episode, we hear from a panel of experts at the FSC and RBC Investor and Treasury Services Technology Workshop on Digital Identity. Our speakers discuss what digital identity is, why it’s so important, the risk and opportunities, and the future of digital identity in emerging technologies. RBC Investor and Treasury Services’ Managing Director David Travers introduces the session.

In this episode, we hear a keynote speech by Senator Kristina Keneally on behalf of the Hon Chris Bowen, followed by a Q&A session featuring the Shadow Treasurer and FSC CEO Sally Loane at the FSC BT Political Series breakfast event on Wednesday, 4th April 2018. Senator Keneally is introduced by Melinda Howes, General Manager of Superannuation at BT Financial Group.

In this episode of the FSC Podcast, we hear a panel of experts talking about Blockchain and its application in financial services. This session is the first part of the FSC Technology Series in partnership with RBC I&TS. Speaking on the panel we have Laszlo Peters from KPMG, Stephen Wilson from Constellation Research, Michael Aaron from ADCA , and Marian Azer from RBC I&TS chairing.

Brett Jollie is the keynote speaker for the first FSC Circuit event of 2018. Here he speaks of his 20-plus-years' experience working in the financial services industry and the lessons he has learnt on the way.

Welcome back to the Financial Services Council Podcast. This podcast is designed to be an important source of news, information and updates for those with an interest in Australia's retail and wholesale funds, superannuation, life insurance and financial advisory sectors. For the last event of the year, The Financial Services Council was honoured to host former federal Treasurer and Australia’s Ambassador to the US, the Hon. Joe Hockey at a recent BT Political Breakfast Series event in Sydney. This episode captures The Ambassador’s address who takes us on a history lesson into the long and important relationship Australia has had with the US that began in French trenches in World War 1 and continues today through our important strategic trade and partnership alliance. Mr Hockey’s keynote is followed by a Q&A with Financial Services Council, CEO, Sally Loane. Enjoy this episode and like always you can get in touch with us on Twitter at FinServCouncil or find us on Facebook by searching for Financial Services Council. If you are new to this podcast and would like to subscribe or leave a review head over to iTunes and search for the Financial Services Council podcast. Once again enjoy the episode.

Welcome back to the Financial Services Council Podcast. This podcast is designed to be an important source of news, information and updates for those with an interest in Australia's retail and wholesale funds, superannuation, life insurance and financial advisory sectors. Have you heard of the #CelebratingWomen campaign? The campaign was started by Dr Kirstin Ferguson as a way to see less denigration, and more celebration, of women online, the campaign has been a great success with over 700 amazing journeys shared so far! Along with being the creator of the Celebrating Women campaign Dr Kirstin Ferguson is a leading businesswoman and company director and was recently the keynote speaker for the last Circuit event for 2017. The Circuit is the FSC’s exclusive under 35 event series it is a platform where the brightest young minds in the financial services sector can come together to further their ambitions, insights and success. The events include thought provoking debate and unparalleled networking opportunities. Kirstin is introduced by PwC Partner Financial Services Rod Balding and interviewed by Ellen McDougall who is the Operations Lead Retail Insurance at Metlife. The FSC’s own Sally Loane thanks Kirstin in the conclusion to the recording. Enjoy this episode and like always you can get in touch with us on Twitter at FinServCouncil or find us on Facebook by searching for Financial Services Council. If you are new to this podcast and would like to subscribe or leave a review head over to iTunes and search for the Financial Services Council podcast. Once again enjoy the episode.

Welcome back to the Financial Services Council Podcast. This podcast is designed to be an important source of news, information and updates for those with an interest in Australia's retail and wholesale funds, superannuation, life insurance and financial advisory sectors. Today we are bringing you a keynote address from the inaugural FSC Retirement Income Products Conference. This half-day event was a new format for the FSC events team which proved to be a huge hit for all participants and speakers. The day investigated the increasingly important issue of how the industry can best meet the needs of the three million Australian’s already in retirement and the 1 million more expected to enter into retirement with the next 10 years. This is one of two keynote sessions from the Conference featuring an address by Jeremy Cooper, Chairman Retirement Income at Challenger. Prior to joining Challenger Jeremy chaired the Cooper Review into the super system and also served in the position of Deputy Chair at ASIC. The podcast concludes with an insightful Q&A between Jeremy Cooper and FSC's CEO, Sally Loane. Enjoy this episode and like always you can get in touch with us on Twitter at FinServCouncil or find us on Facebook by searching for Financial Services Council. If you are new to this podcast and would like to subscribe or leave a review head over to iTunes and search for the Financial Services Council podcast. Once again enjoy the episode.

Welcome back to the Financial Services Council Podcast. This podcast is designed to be an important source of news, information and updates for those with an interest in Australia's retail and wholesale funds, superannuation, life insurance and financial advisory sectors. Today we are bringing you an interview between the Financial Services Council Media Manager Mark Smith, New Payments Platform CEO Adrian Lovney and SWIFT Commercial Director Kees Middendorp. With new technology providing efficiencies to the way financial institutions are processing payments the knock-on impact is being felt throughout the entire financial services industry. This conversation provides a great overview of where we are at in terms of the roll-out of a new payments platform and more specifically how it will impact FSC members. Enjoy this episode and like always you can get in touch with us on Twitter at FinServCouncil or find us on Facebook by searching for Financial Services Council. If you are new to this podcast and would like to subscribe or leave a review head over to iTunes and search for the Financial Services Council podcast. Once again enjoy the episode.

The Financial Services Council was recently proud to join with other industry leaders, education providers and social services professionals to explore practical solutions to inequality in Australian society at the Wayside Chapel’s inaugural Side by Side event in Sydney recently. This episode captures a panel discussion at the event facilitated by our very own Sally Loane. Entitled ‘The CEO, the investor and the social worker,’ the panel features CEO and MD of Perpetual Geoff Lloyd, founder of Australian Philanthropic Services Chris Cuffe and Claudia Lennon from the Benevolent Society who discuss and debate ways at which the financial services sector can help inform and improve existing philanthropic efforts.    While all post-production efforts were made - due to the multiple microphones used during the panel discussion - audio quality does vary between the panel members. However, it shouldn’t take away from the quality of topics and themes debated. Enjoy this episode and like always you can get in touch with us on Twitter at FinServCouncil or find us on Facebook by searching for Financial Services Council. If you are new to this podcast and would like to subscribe or leave a review head over to iTunes and search for the Financial Services Council podcast.

Today, we are bringing you an address by the Australian Treasurer The Hon Scott Morrison, recorded at the most recent Financial Services Council Political Series held in Sydney and supported by long-time sponsor BT Financial Group. Strength, accountability and competitiveness are the three key principles being pursued by the Government and those addressed by the Federal Treasurer. Importantly, the Treasurer reiterates the unquestionably strong, stable and accountable nature of Australia’s financial services system by underlining the importance it has for the 13 million Australians who are reliant on it. Enjoy this episode and like always you can get in touch with us on Twitter @FinServCouncil or find us on Facebook by searching for Financial Services Council. If you are new to this podcast and would like to subscribe, or leave a review, head over to iTunes and search for the Financial Services Council podcast. (Music: Ace Vibe by Kevin McLeod)

Today, we’re bringing you another session from our recent conference in Sydney the FSC Leaders Summit, this time from Peter Costello. He was the longest serving Treasurer in Australia’s history, from 1996 to 2007… and the Deputy Leader of the Liberal Party from 1994 to 2007. He introduced the largest tax reform in Australian history, which included the GST. He set up Australia's system of financial regulation with the Australian Securities and Investments Commission, and the Australian Prudential Regulatory Authority established in 1998. He’s now the Chairman of Australia’s sovereign wealth fund, the Future Fund. First he shares his insights about the current political and economic landscape, then FSC CEO Sally Loane sits down with him for a Q&A session. Enjoy the conversation and remember… You can get in touch with us on twitter @FinServCouncil or find us one Facebook by searching for Financial Services Council (Music: Vibe Ace by Kevin Macleod)

Today we're bringing you one of our keynote speakers from our recent Leaders Summit. He was a crowd favourite – former New Zealand Prime Minister, Sir John Key. Sir John led his country as Prime Minister for eight years from 2008 to 2016. When Sir John retired from office, New Zealand had one of the highest growth rates and best fiscal positions of any advanced economy. An impressive leader, and an all-round top bloke, as you’ll hear! First he shares his insights about economics and geopolitics, then PwC partner Anthony James sits down with him for a Q&A session. You can get in touch with us on twitter @FinServCouncil or find us one Facebook by searching for Financial Services Council. (Music - Vibe Ace by Kevin Macleod)

Hello, welcome back to the Financial Services Council podcast, I’m your host Imogen Brennan. Today we’re talking about impact investing! Basically, impact investing is the idea of investing in a way that generates a financial return, as well as achieving positive social and environmental outcomes. Impact Investing is a young, growing investment market in Australia and abroad, and it’s something we at the FSC believe has fantastic potential. GUESTS: Anna Bowden – Director of the Office of Social Impact Investment at NSW Treasury. Will Richardson – Chief Investment Officer at the Impact Investment Group. Tim Macready - Chief Investment Officer at Christian Super and Managing Director of Brightlight Impact Advisory, an organisation established by Christian Super in 2016. If you want to know more about the work the FSC is doing in regards to Impact Investing, you can get in touch with us on Facebook and Twitter – just search @FinServCouncil.

Why is it that Australian women are retiring with superannuation balances 47% lower than men? It’s a staggering fact… And there are real and severe consequences of this gender inequality in personal savings. For example we’re now seeing women over the age of 55 becoming the fastest growing demographic of homeless people in Australia. This week, we’re bringing you two moments from a recent, special event addressing this issue. The event was partnership between the FSC, the Self Managed Super Fund Association and the Commonwealth Bank. It was called the Women, Super and Wealth Summit, and was held in Sydney in late April. You’ll hear first from CEO of the Financial Services Council, Sally Loane, and then from the outgoing CEO of the SMSF Association, Andrea Slattery. You can read more about the outcomes of this great event on our website under the NEWS tab – just go to fsc.org.au And as always – you can get in touch with us on twitter and facebook, just search for @FinServCouncil. Thanks for listening and we hope enjoy these insights!

This week, we’re bringing you a special conversation from our recent FSC Life Insurance Conference in Sydney. This is an annual event which brings together about 300 delegates from the life insurance sector. This opening session from the conference covers perhaps the most important thing in the sector at the moment – the Life Insurance Code of Practice. The purpose of the Life Insurance Code is to raise service standards across the industry. It’s due to commence for all FSC life insurers at the start of July this year. The Chair of this panel is Richard Batten from Minter Ellison. He’s joined by ASIC Deputy Chairman Peter Kell, Special Counsel at Herbert Smith Freehills, Claire Machin, as well as Principal Solicitor at the Financial Rights Legal Centre, Alexandra Kelly. As always, you can get in touch with us on twitter @FinServCouncil, or find us on Facebook. #FSCLife2017 (Music: Vibe Ace by Kevin MacLeod is licensed under a Creative Commons Attribution License.)

Welcome back to the Financial Services Council Podcast, hosted by Imogen Brennan. Today we're bringing you the State of the Industry address by our CEO Sally Loane. This is an annual event, which provides a helpful overview of the sector's agenda for the next 12 months. In this March address, Sally Loane talks about the current position of the sector, as well as the policy and regulatory work the Financial Services Council will be focusing on. There's information, too, from the FSC and UBS Asset Management State of the Industry report, with interesting trends and market observations. As always, you can get in touch with us via twitter @FinServCouncil (Music: Vibe Ace by Kevin MacLeod is licensed under a Creative Commons Attribution License.)

Welcome the first Financial Services Council podcast, hosted by Imogen Brennan. We’re very excited to be able to bring you a new podcast which is looking at what’s happening in the financial services industry both domestically in Australia, and internationally. We’ll be bringing you (our members and the public) regular podcasts every couple of weeks or more often if we have lots on. You’ll be hearing interviews with thought leaders from within the industry, as well as special coverage from a variety of our speakers series and panel discussions. We hope you enjoy listening to the FSC podcast and of course, if you have any ideas or specific things you’d like to hear about - or people you’d like to hear from - you can can get in touch with me via email: FSCcomms@fsc.org.au (Music: Vibe Ace by Kevin MacLeod is licensed under a Creative Commons Attribution License.)