PSAImpact

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PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA took and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and inc…

Chris Timm, Rayanne Buchianico


    • Nov 25, 2022 LATEST EPISODE
    • monthly NEW EPISODES
    • 26m AVG DURATION
    • 60 EPISODES
    • 1 SEASONS


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    Latest episodes from PSAImpact

    [60] - Special Episode Recorded Live from the Acronis #CyberFit Summit in Miami with Special Guests Erick Simpson and Pat Hurley

    Play Episode Listen Later Nov 25, 2022 43:35


    In this special Episode recorded live from the Acronis #CyberFitSummit in Miami. Rayanne and Chris Talk to Erick Simpson and Pat Hurley (Acronis) about the pricing and packaging of your services. If you want to learn how to package and price your services properly this one is not to be missed.       

    [59] - Special Episode Recorded Live from the Acronis #CyberFit Summit in Miami. FT - Dave Sobel and Karl Palachuk

    Play Episode Listen Later Nov 25, 2022 40:08


    In this special Episode recorded live from the Acronis #CyberFitSummit in Miami. Rayanne and Chris Talk to Dave Sobel and Karl Palachuk about the state of the MSP Industry.  Be sure to tune in for this one, from two of the industry greats .. its one not to be missed.     

    [58] The Kaseya Acquisition of Datto

    Play Episode Listen Later Apr 17, 2022 29:30


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. We will continue our MSP Series in the coming weeks, but in this episode Chris and Rayanne are eager to discuss the recent acquisition of Datto by Kaseya and what it means for the IT community.

    [57] - The MSP Series: Special Guests Daniel Johnson and Nate Taylor of machineLOGIC

    Play Episode Listen Later Feb 23, 2022 50:19


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne welcome Daniel Johnson and Nathan Taylor from machineLOGIC as they explain their proactive approach in navigating the upcoming changes with Microsoft. machineLOGIC is a Microsoft Gold Partner and has been recognized as one of the top performing and innovative Managed Service Providers in the world according to industry publications such as Channel Futures, CRN Magazine, and Inc 5000's Fastest Growing Companies in America. Episode links and resources: Microsoft Partner Network: http://aka.ms/nceincsp T-Minus 365 Blog for MSPs: https://tminus365.com/ Nathan Taylor: https://www.linkedin.com/in/nathantaylorit/ Daniel Johnson: https://www.linkedin.com/in/machinelogic/ machineLOGIC blog: https://news.machinelogic.com/blog

    [56] - Introduction to the MSP Series: Part 2

    Play Episode Listen Later Feb 20, 2022 25:14


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne spend some time strategizing how best to manage possible billing processes using the PSA tool with hopes to address the Microsoft subscription changes coming in March. Tune in on Wednesday for a special mid-week release as we introduce the first special guests of the new MSP series.

    [55] - Introduction To The MSP Series

    Play Episode Listen Later Jan 30, 2022 31:27


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne introduce their newest series, where they will be interviewing MSPs in all different stages of growth and how they decided or are in the process of deciding which PSA is best for their business. This episode lays the foundation for the upcoming series and provides insight on how a new business can approach finding the PSA that is right for them.

    [54] - Autotask Work Lists

    Play Episode Listen Later Jan 9, 2022 22:46


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode Chris and Rayanne talk about using the work list in Autotask. They discuss what it is, how they personally use it, and provide some tips and tricks to optimize this feature in the Autotask PSA.

    [53] - Reporting in Autotask

    Play Episode Listen Later Jan 2, 2022 22:36


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne discuss the various reports and reporting that can (and can't) be done out of Autotask.    

    [52] - Changing PSA's

    Play Episode Listen Later Dec 26, 2021 16:33


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne take a deep dive into a listener's inquiry about switching PSA's.

    [51] - New Features In Autotask

    Play Episode Listen Later Dec 19, 2021 24:44


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne go over some the new and exciting features from the most recent Autotask upgrade.  

    [50] - Autotask Documentation Manager

    Play Episode Listen Later Dec 12, 2021 28:14


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne review the Autotask Documentation Manager. Chris and Rayanne discuss what it is, how to activate it in your own Autotask, and how is this feature is a useful tool for your MSP.

    [49] - PSA Security Best Practices

    Play Episode Listen Later Dec 5, 2021 24:00


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode Chris and Rayanne take a deep dive into the importance of security, along with some of their personal tips and tricks to keep your PSA and other tools secure

    [48] - Autotask Implementation Series: Projects

    Play Episode Listen Later Nov 28, 2021 27:47


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode Chris and Rayanne focus on projects in Autotask. They explore tasks, phases, and milestones, along with tips and tricks for optimizing its functionality.

    [47] - Special Guests: Jeff Bogaerts and Patrick van Beek of Goolash

    Play Episode Listen Later Nov 21, 2021 13:56


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode Chris and Rayanne speak with Jeff Bogaerts and Patrick van Beek of Goolash. The team at Goolash are on a mission to maximize profits for IT service providers worldwide with a carefree automated billing integration between all major vendors and Autotask PSA. To learn more, visit www.goolash.eu.

    [46] - Special Guest: Ryan Goodman - ConnectBooster

    Play Episode Listen Later Nov 14, 2021 36:10


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net.   In this episode, Chris and Rayanne welcome Ryan Goodman. Ryan is the president and co-founder of ConnectBooster. ConnectBooster is an award-winning payment automation platform for MSPs that help to make payments effortless. You can learn more about Ryan and ConnectBooster by visiting www.connectbooster.com.  

    [45] - Autotask Implementation Series: Customer Portal

    Play Episode Listen Later Nov 7, 2021 19:42


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net.   In this episode, Chris and Rayanne discuss the setup, features, and give advice on how your clients' can best use the Autotask customer portal.

    [44] - Autotask Implementation Series: Ticket Categories & Speed Codes (Form Templates)

    Play Episode Listen Later Oct 31, 2021 21:39


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net.   In this episode, Chris and Rayanne discuss best use and optimization of ticket categories and speed codes (also known as form templates).

    [43] - Autotask: Queues

    Play Episode Listen Later Oct 24, 2021 29:49


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne discuss the importance and utility of using queues in Autotask to optimize workflow and delegation of tasks.  

    [42] – Special Guest: Roupen Egulian – Cloud Depot

    Play Episode Listen Later Oct 10, 2021 25:32


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne welcome Roupen Egulian. Roupen is the founder and CEO of Cloud Depot. Cloud Depot provides Autotask to Xero integration using My Accounting Toolbox, recurring payment services through Cloud Depot RPS, as well as providing clients with custom Autotask integrations. Cloud Depot has clients in 20 countries and syncs over 3000 invoices per day! You can find more about Cloud Depot and Roupen at https://www.clouddepot.com.

    [41] – Special Guest: Daniel Welling – Welling MSP

    Play Episode Listen Later Sep 6, 2021 22:49


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.  In this episode, Chris and Rayanne welcome Daniel Welling, Director of Welling MSP. Daniel helps MSP business owners become happier and wealthier. His services include MSP mentoring, Recruitment, and M&A. You can find Daniel at https://www.linkedin.com/in/daniel-welling-54659715/ or at wellingmsp.com.

    [40] – Special Guest: Ian Luckett – Innovate To Success

    Play Episode Listen Later Aug 22, 2021 31:17


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.  In this episode, Chris and Rayanne welcome Ian Luckett from Innovate To Success. Ian is an IT & MSP business growth expert, assisting IT/MSP business owners in looking for ways to make their businesses more profitable. You can find Ian at innovatetosuccess.com, at linkedin.com/in/ianluckett, or reach him at ian@innovatetosuccess.com.

    [39] – Special Guest: Jason Kemsley, Director of Uptime Solutions

    Play Episode Listen Later Aug 1, 2021 38:51


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.  In this episode, Chris and Rayanne welcome Jason Kemsley, Director of Uptime Solutions, an outsourced helpdesk, NOC, and SOC provider. Jason explains how Uptime delivers affordable white label IT services and solutions to MSPs around the world. Visit Uptime at uptimesolutions.tech, or reach out to Jason directly at jasonk@uptimesolutions.tech or on LinkedIn.

    [38] – Special Guest: Richard Tubb – The IT Business Growth Expert

    Play Episode Listen Later Jul 1, 2021 50:25


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.  In this episode, Richard Tubb, Chris, and Rayanne discuss the importance of implementing a PSA, security, and the future of the industry. For current and relevant IT and MSP information, subscribe to Richard's weekly “MSP Insight” email at tubblog.co.uk/nl.

    [37] – Autotask Implementation Series: Service Desk - Queues

    Play Episode Listen Later Jun 23, 2021 32:07


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net. In this episode, Chris and Rayanne continue the Autotask Implementation Series, discussing service desk and, more specifically, queues, and how they are set up and best utilized.

    [36] – Special Guest: Matt Takhar, CEO of Inbay

    Play Episode Listen Later May 31, 2021 21:11


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.   In this episode, Chris and Rayanne welcome Matt Takhar, CEO of Inbay. Matt explains Inbay's white label Service Desk, NOC, SOC, and Project Services, partnering with MSPs all over the world. Reach out to Inbay at www.inbay.co.uk or matt@inbay.co.uk.

    [35] – Autotask Implementation Series: Revisiting Covered Topics

    Play Episode Listen Later May 23, 2021 29:17


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net. In this episode, Chris and Rayanne summarize where they’ve been, and where they’re going as the Autotask Implementation Series continues.

    [34] – Autotask Implementation Series: Contracts in Autotask

    Play Episode Listen Later Apr 25, 2021 27:11


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net. In this episode, Rayanne and Chris discuss contracts in Autotask, the different types of contracts, and how and when to use them.

    [33] – Autotask Implementation Series: CRM – Sales Quotas, Commissions, Opportunity Categories, Speed Codes

    Play Episode Listen Later Mar 28, 2021 30:13


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net. In this episode, Rayanne and Chris wrap up the CRM package by discussing setting up sales quotas, tracking commissions, and utilizing opportunity categories and speed codes.

    [32] – Special Guest: Nigel Moore, Founder of The Tech Tribe

    Play Episode Listen Later Feb 27, 2021 35:47


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Nigel Moore, founder of The Tech Tribe, joins Rayanne and Chris for a discussion about PSA, RMM, making smart decisions, and focusing on business growth and effective service delivery.

    [31] – Autotask Implementation Series: CRM - Opportunities vs Quotes, Tools

    Play Episode Listen Later Feb 9, 2021 32:23


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Rayanne and Chris continue exploring the CRM package, including opportunities versus quotes, quoting tools, and the Outlook plugin.

    [30] – Autotask Implementation Series: CRM, Sales, Opportunities & Quoting

    Play Episode Listen Later Jan 13, 2021 35:11


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss CRM, Sales, Opportunities, and Quoting, and how the CRM package is the beginning of the sales process and the entire customer experience.

    [29] – Autotask Implementation Series: Entering Customers & Contacts

    Play Episode Listen Later Jan 6, 2021 38:48


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Rayanne and Chris discuss options in creating and editing customers and contacts in Autotask, and the differences between them.

    [28] – Autotask Implementation Series: Products & Services, Inventory vs Configuration Items

    Play Episode Listen Later Dec 20, 2020 25:34


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss products and services, as well as inventory versus configuration items as they begin to wrap up back-end processes before moving on to CRM.

    [27] – Autotask Implementation Series: Creating Users & Burden Rates

    Play Episode Listen Later Dec 13, 2020 32:08


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss creating users, security levels, labor burden rates, departments, and approvers as they continue their deep-dive into implementing Autotask.

    [26] – Autotask Implementation Series: Statuses & Queues

    Play Episode Listen Later Dec 6, 2020 28:38


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss statuses and queues in Autotask, how they function, the differences between the two, and common mistakes.

    [25] – Autotask Implementation Series: Work Types & Roles

    Play Episode Listen Later Nov 29, 2020 22:55


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Rayanne and Chris discuss work types and roles in Autotask, the differences between the two, the approach to setting them up, and how they function.

    [24] – Introduction to Autotask Implementation Series

    Play Episode Listen Later Nov 22, 2020 16:29


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne introduce their new Autotask Implementation Series, which will consist of a number of episodes dedicated to taking the user from beginning to end in implementing and utilizing their PSA effectively.

    [23] – Open Discussion: All Things PSA and the Future

    Play Episode Listen Later Nov 7, 2020 38:43


    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne host a Q & A with each other, covering a variety of topics such as the need for a PSA tool, automation plans, cyber-attacks on RMM tools, live time entry, and post-COVID vendors, MSPs, and the future of conference travel.

    [22]- MSP Profitability Webinar with Rayanne and Chris

    Play Episode Listen Later Oct 16, 2020 53:28


    This is a webinar which Rayanne and Chris  as a Pre Cursor to Rayanne's topic on MSP Profitability at the Acronis Global Cyber Summit 2020.   

    [21] – Interview with Karl Palachuk, Small biz thoughts

    Play Episode Listen Later Jul 8, 2020 31:20


    PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk to Karl Palachuk, about his new book - "The Absolutely Unbreakable Rules of Service Delivery.  "  You can find out more about the book here: https://store.smallbizthoughts.com/product/the-absolutely-unbreakable-rules-of-service-delivery/

    [20] – Interview with Wim Kerkhoff, CEO TopLeft

    Play Episode Listen Later Jun 24, 2020 27:04


    PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk  to Wim Kerkhoff, CEO TopLeft  (https://www.topleft.team)  

    [19] – Invoice from PSA to Accounting

    Play Episode Listen Later Jun 11, 2020 28:02


    PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk about Invoicing from PSA to Accounting.

    [18] – Interview with Lucas Meadowcroft, Chief Visionary Officer at CROFTi

    Play Episode Listen Later May 21, 2020 23:16


    PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne interview Lucas Meadowcroft, Chief Visionary Officer at CROFTi about their product TRIBU. TRIBU provides productivity improvements to IT Service providers with a convenient integration from Autotask PSA to Microsoft Teams. The system utilises AI to further improve your efficiencies with suggested actions and automation features allowing your team to maximise their technical productivity and customer communication.  TRIBU utilises a Microsoft Teams bot (named Talos) to allow you to interact with Autotask PSA tickets. The two key approaches are designed to improve responsiveness and productivity for the team. Listeners to the PSAImpact podcast qualify for a 40% discount for life. Register here with coupon code: PSAImpact        

    [17] – Interview with Jamie Warner, CEO of Invarosoft

    Play Episode Listen Later May 6, 2020 39:01


    PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne interview Jamie Warner, CEO of Invarosoft. Invarosoft® is an ITSM CX Platform designed to front-end your PSA and replace ‘support@’ with Apps, Bots & Automation. Clients get a ‘one pane of glass’ interface to access ‘all’ of your IT Services helping you improve your customer experience (CX) and increase productivity. Invarosoft integrates seamlessly with Autotask by synchronizing your clients, users and ticket types making it easy for end users to log tickets, take screen shots, access a branded ticket portal and interact with self-service bots among many other features.   

    [16] – COVID-19 Special Episode

    Play Episode Listen Later Apr 22, 2020 24:36


    PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk about using your PSA tool to communicate with your customers during a crisis such as the COVID-19 epidemic.

    [15] – CRM, Alerts, & Plugins

    Play Episode Listen Later Apr 8, 2020 14:23


    PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk about CRM, Alerts, & Plugins.

    [14] – Approve & Post, Time Sheet Submission & Unapprove Time

    Play Episode Listen Later Mar 25, 2020 15:36


    PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk about Approve & Post, Time Sheet Submission & How to Unapprove Time

    [13] – Speed Codes and Widgets

    Play Episode Listen Later Mar 5, 2020 15:02


    PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk about Speed Codes and Widgets.  

    [12] - Invoices and Queues

    Play Episode Listen Later Feb 19, 2020 16:04


    PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk about Invoices and Queues.  

    [11] - Interview with Joseph Landes, CRO at Nerdio

    Play Episode Listen Later Feb 5, 2020 21:34


    PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode Chris and Rayanne interview Joseph Landes, CRO at Nerdio.

    [10] - Automation Tips

    Play Episode Listen Later Jan 22, 2020 16:52


    PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode we talk about automation tips in Autotask and other PSA tools

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