PSAImpact

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico.  The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business.  Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP.

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico.  The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business.  Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP.

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico.  The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business.  Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP.

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico.  The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business.  Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode we talk about sending responses out of the ticket 

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico.  The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business.  Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode we talk about 3rd party quoting tools, specifically QuoteWerks  

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico.  The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business.  Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode we talk about Work Types, Roles and T&M Contracts

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico.  The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business.  Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode we talk about Project and Ticket Templates

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico.  The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business.  Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode we talk about Accounting Systems and Invoice reminders.

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico.  The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business.  Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode we talk about the procurement process in Autotask and other PSA tools 

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode we talk about automation tips in Autotask and other PSA tools

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode Chris and Rayanne interview Joseph Landes, CRO at Nerdio.

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk about CRM, Alerts, & Plugins.

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne interview Jamie Warner, CEO of Invarosoft. Invarosoft® is an ITSM CX Platform designed to front-end your PSA and replace ‘support@’ with Apps, Bots & Automation. Clients get a ‘one pane of glass’ interface to access ‘all’ of your IT Services helping you improve your customer experience (CX) and increase productivity. Invarosoft integrates seamlessly with Autotask by synchronizing your clients, users and ticket types making it easy for end users to log tickets, take screen shots, access a branded ticket portal and interact with self-service bots among many other features.   

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne interview Lucas Meadowcroft, Chief Visionary Officer at CROFTi about their product TRIBU. TRIBU provides productivity improvements to IT Service providers with a convenient integration from Autotask PSA to Microsoft Teams. The system utilises AI to further improve your efficiencies with suggested actions and automation features allowing your team to maximise their technical productivity and customer communication.  TRIBU utilises a Microsoft Teams bot (named Talos) to allow you to interact with Autotask PSA tickets. The two key approaches are designed to improve responsiveness and productivity for the team. Listeners to the PSAImpact podcast qualify for a 40% discount for life. Register here with coupon code: PSAImpact        

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk about Invoicing from PSA to Accounting.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne host a Q & A with each other, covering a variety of topics such as the need for a PSA tool, automation plans, cyber-attacks on RMM tools, live time entry, and post-COVID vendors, MSPs, and the future of conference travel.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne introduce their new Autotask Implementation Series, which will consist of a number of episodes dedicated to taking the user from beginning to end in implementing and utilizing their PSA effectively.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Rayanne and Chris discuss work types and roles in Autotask, the differences between the two, the approach to setting them up, and how they function.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss statuses and queues in Autotask, how they function, the differences between the two, and common mistakes.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss creating users, security levels, labor burden rates, departments, and approvers as they continue their deep-dive into implementing Autotask.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss products and services, as well as inventory versus configuration items as they begin to wrap up back-end processes before moving on to CRM.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Rayanne and Chris discuss options in creating and editing customers and contacts in Autotask, and the differences between them.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss CRM, Sales, Opportunities, and Quoting, and how the CRM package is the beginning of the sales process and the entire customer experience.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Rayanne and Chris continue exploring the CRM package, including opportunities versus quotes, quoting tools, and the Outlook plugin.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Nigel Moore, founder of The Tech Tribe, joins Rayanne and Chris for a discussion about PSA, RMM, making smart decisions, and focusing on business growth and effective service delivery.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net. In this episode, Rayanne and Chris wrap up the CRM package by discussing setting up sales quotas, tracking commissions, and utilizing opportunity categories and speed codes.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net. In this episode, Rayanne and Chris discuss contracts in Autotask, the different types of contracts, and how and when to use them.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net. In this episode, Chris and Rayanne summarize where they’ve been, and where they’re going as the Autotask Implementation Series continues.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.   In this episode, Chris and Rayanne welcome Matt Takhar, CEO of Inbay. Matt explains Inbay's white label Service Desk, NOC, SOC, and Project Services, partnering with MSPs all over the world. Reach out to Inbay at www.inbay.co.uk or matt@inbay.co.uk.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net. In this episode, Chris and Rayanne continue the Autotask Implementation Series, discussing service desk and, more specifically, queues, and how they are set up and best utilized.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.  In this episode, Chris and Rayanne welcome Jason Kemsley, Director of Uptime Solutions, an outsourced helpdesk, NOC, and SOC provider. Jason explains how Uptime delivers affordable white label IT services and solutions to MSPs around the world. Visit Uptime at uptimesolutions.tech, or reach out to Jason directly at jasonk@uptimesolutions.tech or on LinkedIn.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.  In this episode, Chris and Rayanne welcome Ian Luckett from Innovate To Success. Ian is an IT & MSP business growth expert, assisting IT/MSP business owners in looking for ways to make their businesses more profitable. You can find Ian at innovatetosuccess.com, at linkedin.com/in/ianluckett, or reach him at ian@innovatetosuccess.com.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.  In this episode, Chris and Rayanne welcome Daniel Welling, Director of Welling MSP. Daniel helps MSP business owners become happier and wealthier. His services include MSP mentoring, Recruitment, and M&A. You can find Daniel at https://www.linkedin.com/in/daniel-welling-54659715/ or at wellingmsp.com.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne welcome Roupen Egulian. Roupen is the founder and CEO of Cloud Depot. Cloud Depot provides Autotask to Xero integration using My Accounting Toolbox, recurring payment services through Cloud Depot RPS, as well as providing clients with custom Autotask integrations. Cloud Depot has clients in 20 countries and syncs over 3000 invoices per day! You can find more about Cloud Depot and Roupen at https://www.clouddepot.com.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne discuss the importance and utility of using queues in Autotask to optimize workflow and delegation of tasks.  

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net.   In this episode, Chris and Rayanne discuss best use and optimization of ticket categories and speed codes (also known as form templates).

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net.   In this episode, Chris and Rayanne discuss the setup, features, and give advice on how your clients' can best use the Autotask customer portal.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net.   In this episode, Chris and Rayanne welcome Ryan Goodman. Ryan is the president and co-founder of ConnectBooster. ConnectBooster is an award-winning payment automation platform for MSPs that help to make payments effortless. You can learn more about Ryan and ConnectBooster by visiting www.connectbooster.com.  

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode Chris and Rayanne speak with Jeff Bogaerts and Patrick van Beek of Goolash. The team at Goolash are on a mission to maximize profits for IT service providers worldwide with a carefree automated billing integration between all major vendors and Autotask PSA. To learn more, visit www.goolash.eu.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode Chris and Rayanne focus on projects in Autotask. They explore tasks, phases, and milestones, along with tips and tricks for optimizing its functionality.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode Chris and Rayanne take a deep dive into the importance of security, along with some of their personal tips and tricks to keep your PSA and other tools secure

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne review the Autotask Documentation Manager. Chris and Rayanne discuss what it is, how to activate it in your own Autotask, and how is this feature is a useful tool for your MSP.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne go over some the new and exciting features from the most recent Autotask upgrade.  

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne take a deep dive into a listener's inquiry about switching PSA's.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne discuss the various reports and reporting that can (and can't) be done out of Autotask.    

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode Chris and Rayanne talk about using the work list in Autotask. They discuss what it is, how they personally use it, and provide some tips and tricks to optimize this feature in the Autotask PSA.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne introduce their newest series, where they will be interviewing MSPs in all different stages of growth and how they decided or are in the process of deciding which PSA is best for their business. This episode lays the foundation for the upcoming series and provides insight on how a new business can approach finding the PSA that is right for them.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne spend some time strategizing how best to manage possible billing processes using the PSA tool with hopes to address the Microsoft subscription changes coming in March. Tune in on Wednesday for a special mid-week release as we introduce the first special guests of the new MSP series.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. In this episode, Chris and Rayanne welcome Daniel Johnson and Nathan Taylor from machineLOGIC as they explain their proactive approach in navigating the upcoming changes with Microsoft. machineLOGIC is a Microsoft Gold Partner and has been recognized as one of the top performing and innovative Managed Service Providers in the world according to industry publications such as Channel Futures, CRN Magazine, and Inc 5000's Fastest Growing Companies in America. Episode links and resources: Microsoft Partner Network: http://aka.ms/nceincsp T-Minus 365 Blog for MSPs: https://tminus365.com/ Nathan Taylor: https://www.linkedin.com/in/nathantaylorit/ Daniel Johnson: https://www.linkedin.com/in/machinelogic/ machineLOGIC blog: https://news.machinelogic.com/blog

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at https://www.psaimpact.net. We will continue our MSP Series in the coming weeks, but in this episode Chris and Rayanne are eager to discuss the recent acquisition of Datto by Kaseya and what it means for the IT community.

In this special Episode recorded live from the Acronis #CyberFitSummit in Miami. Rayanne and Chris Talk to Dave Sobel and Karl Palachuk about the state of the MSP Industry.  Be sure to tune in for this one, from two of the industry greats .. its one not to be missed.     

In this special Episode recorded live from the Acronis #CyberFitSummit in Miami. Rayanne and Chris Talk to Erick Simpson and Pat Hurley (Acronis) about the pricing and packaging of your services. If you want to learn how to package and price your services properly this one is not to be missed.