Podcasts about connectwise

Send us a textStruggling to sell while managing tech? You're not alone. In this episode of Joey Pinz Conversations, we talk with startup founder and product visionary Jean Templin live from ConnectWise IT Nation Secure 2025. Jean dives into the very real sales challenges faced by MSPs and how AI-driven real-time coaching is transforming the conversation—literally.

Quasar RAT Delivered Through Bat Files Xavier is walking you through a quick reverse analysis of a script that will injection code extracted from a PNG image to implement a Quasar RAT. https://isc.sans.edu/diary/Quasar%20RAT%20Delivered%20Through%20Bat%20Files/32036 Delayed Windows 11 24H2 Rollout Microsoft slightly throttled the rollout of windows 11 24H2 due to issues stemming from the patch Tuesday fixes. https://learn.microsoft.com/en-us/windows/release-health/windows-message-center#3570 An In-Depth Analysis of CVE-2025-33073 Patch Tuesday fixed an already exploited SMB client vulnerability. A blog by Synacktiv explains the nature of the issue and how to exploit it. https://www.synacktiv.com/en/publications/ntlm-reflection-is-dead-long-live-ntlm-reflection-an-in-depth-analysis-of-cve-2025 Connectwise Rotating Signing Certificates Connectwise is rotating signing certificates after a recent compromise, and will release a new version of its Screen share software soon to harden its configuration. https://www.connectwise.com/company/trust/advisories KDE Telnet URL Vulnerablity The Konsole delivered as part of KDE may be abused to execute arbitrary code via telnet URLs. https://kde.org/info/security/advisory-20250609-1.txt

Register for Free, Live webcasts & summits:https://poweredbybhis.com00:00 - PreShow Banter™ — Time to Bake05:12 - Chatbot Tells Addict to Take Drugs - Talkin' Bout [infosec] News 2025-05-0606:08 - Story # 1: Meta and Yandex are de-anonymizing Android users' web browsing identifiers12:55 - Story # 2: Therapy Chatbot Tells Recovering Addict to Have a Little Meth as a Treat16:11 - Story # 3: The Cost of a Call: From Voice Phishing to Data Extortion26:56 - Story # 4: Questions Swirl Around ConnectWise Flaw Used in Attacks27:40 - Story # 4b: ConnectWise email35:28 - Story # 5: Critical Cisco ISE Auth Bypass Flaw Impacts Cloud Deployments on AWS, Azure, and OCI39:27 - Story # 6: Misconfigured HMIs Expose US Water Systems to Anyone With a Browser52:20 - Story # 7: Fact Sheet: President Donald J. Trump Reprioritizes Cybersecurity Efforts to Protect America

Microsoft 365 Copilot has been identified as having a significant security vulnerability known as Echo Leak, which allows hackers to access sensitive information without user interaction. This zero-click exploit was discovered by AIM Security after three months of reverse engineering the software. Although Microsoft claims the issue has been addressed and no customers were affected, experts warn that this flaw reflects deeper security concerns in AI systems, reminiscent of vulnerabilities seen in software two decades ago. The incident raises critical questions about the security of AI agents that have ambient access to data and the need for rethinking endpoint protection and trust boundaries.OpenAI's latest threat report reveals that state-level actors, including those linked to North Korea and Russia, are exploiting ChatGPT for cyber operations. The report outlines ten operations that were shut down, including the generation of fake job applications and social media content aimed at spreading disinformation. Notably, some campaigns were traced back to China, showcasing the use of AI in creating deceptive online personas. This highlights the strategic use of AI by malicious actors, emphasizing the need for heightened awareness and security measures.ConnectWise is facing scrutiny over its recent digital certificate updates, urging customers to update their ScreenConnect, Automate, and ConnectWise RMM solutions. The company is attempting to distance itself from a previously disclosed nation-state breach while addressing concerns raised by a third-party researcher regarding configuration data handling. The rushed certificate rotation has led to reduced confidence among customers, especially given the recent history of exploitation of ScreenConnect. This situation underscores the importance of transparency and trust in vendor relationships, as well as the need for managed service providers to audit their update processes.New tools from Huntress, Netgear, and Varonis signal a shift towards more automated and resilient security solutions. Huntress has launched a Threat Simulator to enhance user engagement in security training, while Netgear's acquisition of Exium aims to simplify networking and security for managed service providers. Varonis has introduced a Model Context Protocol Server to integrate AI tools into its data security platform. These developments reflect a growing trend in cybersecurity towards realism, automation, and simplification, emphasizing the need for IT service providers to adapt and align with these evolving security landscapes. Three things to know today 00:00 From Copilot to Cybercrime: How AI Agents Are Creating New Frontlines in Espionage and Misinformation05:54 ConnectWise Urges Immediate Updates Amid Certificate Rotation, Rekindling Security Concerns After Prior Breach08:45 Automation, Engagement, and Recovery: Security Vendors Roll Out Tools That Align with MSP Priorities Supported by: https://www.huntress.com/mspradio/https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Patch Tuesday. Mozilla  patches two critical FireFox security flaws. A critical flaw in Salesforce OmniStudio exposes sensitive customer data stored in plain text. The Badbox botnet continues to evolve. AI-powered “ghost students” enrolling in online college courses to steal government funds. Hackers steal nearly 300,000 vehicle crash reports from the Texas Department of Transportation. ConnectWise rotates its digital code signing certificates. The chair of the House Homeland Security Committee announces his upcoming retirement. Our guest is Matt Radolec, VP of Incident Response, Cloud Operations & SE EU from Varonis, wondering if AI may be the Cerberus of our time. Friendly skies…or friendly spies?  Remember to leave us a 5-star rating and review in your favorite podcast app. Miss an episode? Sign-up for our daily intelligence roundup, Daily Briefing, and you'll never miss a beat. And be sure to follow CyberWire Daily on LinkedIn. CyberWire Guest On our Industry Voices segment, we have Matt Radolec, VP of Incident Response, Cloud Operations & SE EU from Varonis, sharing insights on AI: The Cerberus of our time. You can hear Matt's full interview here. The State of Data Security: Quantifying AI's Impact on Data Risk report from Varonis reveals how much sensitive data is exposed and at risk in the AI era. Learn more and get State of Data Security Report. Selected Reading Microsoft warns of 66 flaws to fix for this Patch Tuesday, and two are under active attack (The Register) Microsoft slows Windows 11 24H2 Patch Tuesday due to a 'compatibility issue'  (The Register) ICS Patch Tuesday: Vulnerabilities Addressed by Siemens, Schneider, Aveva, CISA (SecurityWeek) Firefox Patches Multiple Vulnerabilities That Could Lead to Browser Crash (Cyber Security News) Salesforce OmniStudio Vulnerabilities Exposes Sensitive Customer Data in Plain Text (Cyber Security News) CISO who helped unmask Badbox warns: Version 3 is coming (The Register) How Scammers Are Using AI to Steal College Financial Aid  (SecurityWeek) 300K Crash Reports Stolen in Texas DOT Hack (BankInfoSecurity) ConnectWise rotating code signing certificates over security concerns (Bleeping Computer) House Homeland Chairman Mark Green's departure could leave congressional cyber agenda in limbo (CyberScoop) Airlines Don't Want You to Know They Sold Your Flight Data to DHS (404 Media) Want to hear your company in the show? You too can reach the most influential leaders and operators in the industry. Here's our media kit. Contact us at cyberwire@n2k.com to request more info. The CyberWire is a production of N2K Networks, your source for strategic workforce intelligence. © N2K Networks, Inc. Learn more about your ad choices. Visit megaphone.fm/adchoices

ConnectWise has launched a unified MSP platform and an ASIO-powered professional services automation (PSA) solution at their IT Nation Secure event. The new offerings aim to streamline operations for managed service providers (MSPs) by providing features such as unified log management, automated alert triage, and customizable dashboards. The ConnectWise Pro package bundles essential tools into a single contract, allowing partners to choose flexible pricing models. This strategic move is designed to enhance operational efficiency and position ConnectWise as a central player in the MSP ecosystem.In a significant industry shift, Kaseya has appointed Rania Sukar as its new CEO, coinciding with ConnectWise's event. Sukar, a former executive at Google and Intuit, brings a wealth of experience in technology solutions for small businesses. Her focus on enhancing customer experience and leveraging artificial intelligence (AI) for profitability reflects a broader trend in the industry. The timing of her appointment is seen as a strategic maneuver to capture attention during a competitor's major announcement, indicating Kaseya's intent to assert its presence in the market.Breach SecureNow has introduced the first generative AI certification program tailored for MSPs, aiming to equip them with the knowledge to guide clients through AI adoption. This certification is crucial as AI becomes increasingly integrated into small and medium-sized businesses, often without proper management. By providing a structured framework for AI usage and cybersecurity best practices, Breach SecureNow positions itself as a leader in AI training for MSPs, potentially setting a standard in the industry.The venture capital landscape is undergoing a transformation, with a notable slowdown in traditional funding rounds, particularly at the seed stage. New data indicates that nearly half of all seed deals are now classified as bridge rounds, reflecting market volatility. Investors are shifting their focus towards acquiring established service-oriented companies and enhancing them with AI, a strategy that could reshape competition and valuation in the IT services sector. This evolving investment model emphasizes the need for MSPs to adapt to the changing landscape and consider how AI can enhance their operations and profitability. Four things to know today 00:00 ConnectWise Modernizes PSA, Bundles Tools Under “Pro” Brand, and Launches Endpoint Solution with Microsoft and Pax803:56 New Kaseya CEO Rania Succar Brings Small Business Tech Focus, Amid Strategic Timing06:25 Breach Secure Now Launches First AI Certification for MSPs as NinjaOne Acquires Dropsuite, Radware Expands Threat Intel08:47 As Series A Deals Collapse, Investors Shift to AI-Powered Roll-Ups of Service Businesses This is the Business of Tech.    Supported by: https://getflexpoint.com/msp-radio/https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Like what we're doing with the DefSec Podcast and want to help support us? Donate here: https://www.patreon.com/defensivesec In this episode of the Defensive Security Podcast, hosts Jerry Bell and Andrew Kalat discuss a range of topics including the introduction of a new cryptocurrency, Guard Llama Coin, and the implications of recent cybersecurity incidents involving ConnectWise … Continue reading Defensive Security Podcast Episode 308 →

ConnectWise has confirmed it was the target of a cyber attack by a nation-state threat actor, affecting a small number of its ScreenConnect customers. The company has since patched the software and implemented enhanced monitoring measures to secure its environment. This incident highlights the increasing targeting of remote monitoring and management (RMM) tools by advanced threat actors, particularly from Russian and Chinese intelligence services. The breach, occurring shortly before the IT Nation Secure Conference, raises concerns about the security of RMM tools, which are now viewed as critical infrastructure by hostile foreign actors.In the broader technology landscape, PC sales are projected to grow by 4.1% in 2025, primarily due to a temporary pause in tariffs that has encouraged manufacturers to increase shipments. However, this growth is not indicative of sustainable demand, as challenges such as rising prices and declining consumer sentiment loom. Meanwhile, U.S. smartphone sales are expected to decline due to ongoing tariffs, with the average selling price projected to rise by 4%. This situation reflects a complex interplay of market dynamics influenced by tariff policies.A global study from Kindle reveals that while 95% of organizations have adopted AI, a significant skills gap exists, with 71% of leaders believing their workforces are unprepared to leverage AI effectively. The report indicates that only 40% of leaders utilize AI-powered insights for decision-making, underscoring the need for better alignment between workforce strategies and AI technology. Additionally, the IoT Asset Tracking and Visibility Adoption Report 2025 highlights that 74% of asset tracking projects meet or exceed ROI expectations, emphasizing the importance of managed asset tracking solutions over in-house developed tools.Recent announcements from major companies like Barracuda, Red Hat, and Salesforce indicate a shift towards AI-driven solutions in the enterprise sector. Barracuda has launched an AI-powered cybersecurity platform, while Red Hat introduced AI-driven system administration tools to address the skills gap in Linux management. Salesforce's acquisition of Informatica aims to enhance its data management capabilities, further integrating AI into its offerings. These developments suggest that the focus is shifting from flashy AI features to practical applications that simplify security and enhance operational efficiency. Four things to know today 00:00 Tariffs Distort Tech Growth: PCs Surge While Smartphones Stall, AI and Asset Tracking Reveal Readiness Gaps05:11 Tariffs and AI Redefine Channel Strategy: Uncertainty, Automation, and the Margin Squeeze08:23 Enterprise AI Gets Real: Barracuda, Red Hat, and Salesforce Target Ops, Not Optics10:17 ConnectWise Breach Underscores Rising Nation-State Interest in RMM Tools Supported by:  https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorshiphttps://timezest.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

  In this episode of Cybersecurity Today, host David Shipley discusses several key cyber incidents affecting organizations and individuals. A new rust-based information stealer, known as Eddie Steeler, is being distributed via deceptive CAPTCHA verification pages. ConnectWise, a management software firm, has been breached in an attack suspected to be linked to a nation-state actor, affecting a limited number of its ScreenConnect customers. Additionally, threat actors are now abusing Google App Script to bypass phishing defenses, exploiting the trusted Google brand to trick users. Lastly, a significant data breach at Nova Scotia Power has exposed the social insurance numbers of up to 140,000 customers, making it one of the largest utility data breaches in North America. 00:00 Introduction to Today's Cybersecurity News 00:31 Eddie Steeler Malware Campaign 02:32 ConnectWise Cyber Attack 04:49 Google App Script Phishing Attacks 06:50 Nova Scotia Power Data Breach 08:02 Conclusion and Listener Engagement

Alternate Data Streams: Adversary Defense Evasion and Detection Good Primer of alternate data streams and how they are abused, as well as how to detect and defend against ADS abuse. https://isc.sans.edu/diary/Alternate%20Data%20Streams%20%3F%20Adversary%20Defense%20Evasion%20and%20Detection%20%5BGuest%20Diary%5D/31990 Connectwise Breach Affects ScreenConnect Customers Connectwise s ScreenConnect solution was compromised, leading to attacks against a small number of customers. This is yet another example of how attackers are taking advantage of remote access solutions. https://www.connectwise.com/company/trust/advisories Mark Your Calendar: APT41 Innovative Tactics Google detected attacks leveraging Google s calendar solution as a command and control channel. https://cloud.google.com/blog/topics/threat-intelligence/apt41-innovative-tactics Webs of Deception: Using the SANS ICS Kill Chain to Flip the Advantage to the Defender Defending a small Industrial Control System (ICS) against sophisticated threats can seem futile. The resource disparity between small ICS defenders and sophisticated attackers poses a significant security challenge. https://www.sans.edu/cyber-research/webs-deception-using-sans-ics-kill-chain-flip-advantage-defender/

The Cybercrime Wire, hosted by Scott Schober, provides boardroom and C-suite executives, CIOs, CSOs, CISOs, IT executives and cybersecurity professionals with a breaking news story we're following. If there's a cyberattack, hack, or data breach you should know about, then we're on it. Listen to the podcast daily and hear it every hour on WCYB. The Cybercrime Wire is brought to you Cybercrime Magazine, Page ONE for Cybersecurity at https://cybercrimemagazine.com. • For more breaking news, visit https://cybercrimewire.com

Windows Update will deliver third party app updates, a public database exposed Russia's nuclear secrets, US banks ask the SEC to rescind cyber breach disclosure rule, and ConnectWise discloses an APT breach. Show notes

DragonForce has emerged as a significant threat actor in the cybercrime landscape, targeting vulnerabilities in the SimpleHelp remote monitoring and management tool to execute sophisticated ransomware-as-a-service attacks against managed service providers (MSPs). Recent incidents have highlighted how attackers exploited known vulnerabilities, including path traversal and privilege escalation issues, to deploy DragonForce ransomware, which involved exfiltrating sensitive data and employing double extortion tactics. While some clients were protected by endpoint security measures, others suffered significant impacts, underscoring the importance of maintaining IT hygiene and patch management.The rise of DragonForce is indicative of a broader trend where low-key remote monitoring and management vendors become high-risk entry points for cybercriminals. The evolution of DragonForce from disruptive ransomware player to a full-blown ransomware-as-a-service operator executing targeted extortion campaigns raises alarms about the security of tools widely used by small and medium-sized businesses (SMBs). This situation serves as a reminder that disclosed vulnerabilities can become weaponized if organizations fail to prioritize patching and security measures.In another concerning development, ConnectWise's ScreenConnect has been identified as the most abused legitimate remote access tool in cyberattacks, accounting for a significant percentage of active threat reports. Cybercriminals are hijacking these tools, typically used by IT professionals, to infiltrate systems and deliver malicious software. The increasing popularity of ScreenConnect has raised vendor trust concerns among IT service providers, prompting discussions about the implications of using such tools in an environment where they can be misused, even without technical exploits.Microsoft is also making waves in the patch management landscape by introducing a Windows Update Orchestration platform that allows app developers to integrate their update processes into the Windows 11 framework. This initiative aims to create a unified system for managing updates across devices, addressing user concerns about fragmented experiences. The implications of this change are profound, as it positions Microsoft as a central authority in the software update lifecycle, potentially reshaping how managed service providers and security teams approach patching and update management in the future.  Four things to know today00:00 DragonForce Targets SimpleHelp Vulnerabilities in MSP-Focused Ransomware Campaign03:30 ConnectWise ScreenConnect Now the Most Abused Remote Access Tool in 2025 Cyberattacks, Report Finds05:56 Unified Patch Control: Microsoft's Update Orchestration Platform Threatens RMM Value Propositions08:55 Actionable AI: Governance Framework and MCP Protocol Deliver Real-World Benefits Amid Hype  This is the Business of Tech.     Supported by:  https://syncromsp.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

In this episode, Monica joins the podcast to discuss common procurement challenges faced by Managed Service Providers (MSPs). Introduced by a mutual client, Monica has focused on the procurement module in ConnectWise, which directly impacts the effective production of management accounts. Monica highlights the top three procurement mistakes MSPs make: overcomplicating the process, not understanding responsibilities, and failing to complete the quote to cash process. She offers practical tips, such as simplifying procurement, using spreadsheets initially, and effectively managing vendor relationships. The conversation also explores when to invest in PSA tools, leveraging procurement systems for better vendor communication, and balancing inventory to streamline operations. Monica shares insights on managing client expectations and the benefits of treating procurement as a profit centre rather than a cost centre. The episode concludes with advice on vendor score carding and the importance of a structured procurement role, emphasising a disciplined yet flexible approach to procurement.   00:00 Introduction and Guest Welcome 00:28 Understanding Procurement in MSPs 00:55 Top Procurement Mistakes 01:06 Simplifying the Procurement Process 02:15 The Role of PSAs in Procurement 03:10 Spreadsheet vs PSA Debate 03:28 Responsibilities in Procurement 05:33 Integrating with Vendors 06:18 Building Supplier Relationships 07:23 Effective Procurement Practices 08:08 Managing Procurement Responsibilities 10:08 Procurement Best Practices 11:52 Training and Expectations 14:18 Handling Urgent Client Requests 17:28 Vendor Score carding 22:24 Stock Management for MSPs 24:39 Monetising Procurement Services 29:00 Conclusion and Contact Information   Connect with Monica Ozaruk on LinkedIn by clicking here –https://www.linkedin.com/in/monicaozaruk Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/ Connect with Adam Morris on LinkedIn by clicking here –https://www.linkedin.com/in/adamcmorris/ Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/   We look forward to catching up with you on the next one. Stay tuned!

Text us your thoughts on the episode or the show!On todays episode, we talk with Rick Collins, Vice President of Demand Generation at ConnectWise, to explore his unconventional yet inspiring journey from IT to marketing operations and ultimately into executive marketing leadership. Rick shares how he transitioned from managing systems to driving demand, the pivotal career moments that shaped his path, and the leadership lessons he's learned along the way. Whether you're early in your marketing ops career or looking to break into leadership, this conversation is packed with valuable takeaways on navigating transitions, building trust, and expanding your influence.Tune in to hear:Rick's unique career path from IT and QA into marketing operations and eventually to a VP role in demand generation.How to leverage technical and relational skills to create career mobility within marketing.The importance of curiosity, relationship-building, and challenging assumptions—internally and externally—for leadership growth.Insights into managing through organizational change, including private equity acquisitions and team restructuring.Tips on transitioning from managing ICs to managing other managers, including the importance of communication, presentation skills, and executive alignment.Episode Brought to You By MO Pros The #1 Community for Marketing Operations ProfessionalsSupport the show

With ITN Secure right around the corner, I sit down with Matt Topper of ConnectWise to talk about Community. What does it mean to share in a community? Matt Topper and others at ConnectWise are bringing the community to their partners. GTIA and Tech Degenerates... Whether you are in a community, peer group, or part of an association, this is for you. When multiple groups come together to share, everyone benefits.

Send us a textCyber Defense Meets Leadership Mastery!

Send us a textFrom Wine Tastings to IT Nation Leadership!

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In this episode, Richard speaks to Peter Kujawa. Peter is a seasoned executive attorney and industry leader with a wealth of experience in the MSP space. He now heads up the service leadership at IT Nation, part of the team at ConnectWise, overseeing IT Nation Connect, IT Nation Evolve peer groups and the partner advisory councils. Peter tells Richard how they foster and cultivate a strong community, and why it's important that everyone in the leadership team has a go-giver mentality. He also touches on the types of MSP who join IT Nation, and how they use their membership for success.Richard asks Peter to explain the service leadership index 2025 annual IT solution provider compensation report and they discuss a couple of key points from it – around wage inflation and the fact that the more profitable MSPs tend to pay lower salaries.Peter also shares his advice from his time running an MSP and how he grew it, the mistakes he sees others make when trying to scale and the big opportunities for MSPs at the moment, as well as why AI isn't taking away jobs.This episode was recorded live in London at IT Nation Connect Europe 25, so Peter explains what organisers ConnectWise were hoping to achieve, the attendance figures, why competitors are welcome and the decision to make the conference an annual event.Mentioned in This EpisodeIT NationIT Software: ConnectWiseMSP community event: IT Nation ConnectPeer groups: IT Nation EvolveBook: Bob Burg: The Go-GiverConsultation solutions: Service LeadershipPodcast: Richard's interview with Dan Scott

In this special bonus episode of TubbTalk, recorded in person at IT Nation Connect Europe 2025, Richard Tubb catches up with Phylip Morgan Chief Revenue Officer at Pax8. A futurist, Phylip spoke on stage on the topic of ‘the robots are coming.'Phylip tells Richard what things will look like in 2030 and how to take baby steps to prepare for what's next, and he also shares some important things that MSPs need to be aware of with AI.Richard also asks Phylip to share some of the best resources within the Pax8A Academy, available to all partners. They discuss what the Pax8 and ConnectWise partnership means for MSP clients, and how to use the MSP Marketplace for growth.Mentioned in This EpisodePax8MSP events: IT Nation ConnectIT management software: ConnectWiseLearning platform: Pax8 AcademyCloud marketplace: Pax8 Marketplace

Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb, Lenka Koppova and special guest, Sean Lardo of ConnectWise, who are in London for IT Nation Connect Europe 2025.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.Richard gives shoutouts to Southern IT and Damien Harrison of North-East MSP Bondgate IT, Lenka shares her event highlights and Sean explains how they organise the conference.Plus… the Team Tubb Travelogue Quiz is back! Can answer Richard, Lenka and Sean answer Gudrun's London-themed questions?What to Know About IT Nation Connect Europe 2025IT Nation Connect Europe 2025 is a three-day event designed for managed service providers (MSPs) who want to enhance their business value and gain a competitive edge in today's rapidly evolving technology landscape.Organised by ConnectWise, the event features keynote speakers, breakout sessions, exhibition stands, specialist meet-ups (women in tech, M&A, cybersecurity) and networking and socialising opportunities galore. It's one of the best events for forward-looking MSPs.Were you at IT Nation Connect Europe 2025 too? Send us a voice recording with your highlights, and we'll add your comments to our next Team Tubb Travelogue!

The latest jobs report indicates a softening labor market, with the U.S. economy adding only 151,000 jobs in February and an uptick in the unemployment rate to 4.1%. This decline is particularly evident in small businesses, which shed 12,000 jobs, signaling economic stress in this sector. The IT job market is also showing mixed signals, with a rise in unemployment to 3.3% despite an increase in job postings. Economic uncertainties, including inflation and stock market fluctuations, are contributing to hiring slowdowns, while demand for artificial intelligence skills continues to rise.IT spending is projected to increase by nearly 10% this year, reaching approximately $5.6 trillion, with IT services expected to grow by 9% to $1.73 trillion. However, budget constraints are a significant concern for IT professionals, with many struggling to justify expenses to upper management. A survey reveals that 43% of IT professionals anticipate budget constraints will remain a challenge throughout the year, particularly in critical areas like cybersecurity. Additionally, skills shortages are cited as a major concern, impacting the ability of firms to expand.ConnectWise has announced the addition of free security and backup solutions to its Ozzio platform, enhancing its offerings for managed service providers. The integration aims to empower over 100,000 active endpoints with improved security and backup capabilities. Meanwhile, Apple has delayed the rollout of upgraded Siri features, raising questions about the company's AI strategy and the potential risk of falling behind competitors in the rapidly evolving AI landscape.As the tech industry navigates these challenges, the importance of addressing technical issues and investing in employee development becomes increasingly clear. The average IT worker faces significant productivity losses due to recurring tech problems, costing employers an average of $7,800 annually. Companies must focus on providing ROI-driven services and retaining skilled employees to thrive in a competitive market, while also adapting to the evolving demands of technology and the workforce. Four things to know today00:00 Tech Jobs Shrink, Small Businesses Cut Workers—How IT Spending Will Be Affected05:05 IT Services in 2025: AI's Rise, Budget Struggles, and the $7,800 Productivity Problem09:17 ConnectWise Adds Free Security & Backup—But There's More to the Story12:13 Siri's Makeover Takes a Detour—Why Apple Is Holding Back  Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship  Event: : https://www.nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

In this episode, Jamie speaks with Arlin Sorensen, multiple time company founder, entrepreneur, and current Vice President Ecosystem Evangelism at ConnectWise. Arlin was a farmer turned tech entrepreneur having founded 22 companies or business units. Arlin shares how bringing the “Go Giver” philosophy into his businesses helped him create deeper relationships with customers and employees. Arlin is a man of deep faith and touts the importance of living authentically, bringing your whole self to work, which for him included incorporating Biblical principles into his business practices and speaking about his faith in the workplace. His passion for helping others master both business and legacy planning led to his creation of a Peer Groups business, a way to help leaders grow and support one another both on their business journeys and their pursuit of “success to significance.” Arlin describes great leadership as an upside-down triangle where leaders are at the bottom; “leadership is not about you.” Arlin's exceptional leadership and, in particular, his conviction about sharing his faith with others impacted me enormously in this discussion and I invite you to experience it as well.   During the episode, Arlin and Jamie refer to the following:   The Go-Giver: A Little Story about a Powerful Business Idea by Bob Burg and John David Mann Halftime: Moving From Success to Significance by Bob Buford Subscribe to Arlin Sorensen's Thoughts From The Farm email newsletter   Executive Access is produced by The Ideal Life, a platform that provides coaching, community, and content for people to grow both personally and professionally.

Ninja One has secured $500 million in Series C funding, raising its valuation to $5 billion. This investment will enhance its capabilities in autonomous endpoint management, patching, and vulnerability remediation, while also facilitating the acquisition of DropSuite, a SaaS backup and data protection firm. Despite this growth, Ninja One faces criticism for lacking a robust cybersecurity strategy, which could hinder its competitiveness against rivals like Kaseya and ConnectWise. The absence of integrated security solutions means that managed service providers (MSPs) using Ninja One must seek additional security measures independently, potentially limiting their market appeal.Zoom Communications has issued disappointing revenue forecasts, indicating a decline in demand for video conferencing as companies shift back to in-office work. The company anticipates revenues below Wall Street estimates, reflecting a post-pandemic reality that is less favorable than the boom experienced during the pandemic. Although Zoom has integrated artificial intelligence into its tools, these enhancements have not yet proven effective in driving user adoption or revenue growth, suggesting that AI features may not be sufficient to differentiate the platform in a competitive market.In Europe, significant strides are being made in artificial intelligence, highlighted by the launch of the Open Euro LLM project aimed at developing open-source language models for all EU languages. This initiative, co-led by computational linguists, has a budget of €37.4 million and aims to preserve linguistic and cultural diversity. Additionally, the EU has introduced the Invest AI initiative, which seeks to mobilize €2 billion for AI investments, including the establishment of AI gigafactories. These efforts reflect Europe's commitment to enhancing its AI capabilities and reducing reliance on non-European technology providers.The Cybersecurity Maturity Model Certification (CMMC) is becoming increasingly important for MSPs looking to secure government contracts. While certification is not yet mandatory, companies are encouraged to pursue it to remain competitive in the market. The recent update from Sentinel Blue highlights the significance of CMMC Level 2 certification, as it demonstrates a commitment to cybersecurity standards. As the landscape evolves, MSPs without certification may find it challenging to compete, making it essential for them to consider obtaining this credential to attract higher-quality clients and enhance their market position. Four things to know today00:00 As NinjaOne Raises $500M, Its Cybersecurity Strategy Remains Unclear02:52 Zoom's Pandemic High Fades—AI Can't Save It Yet04:57 Europe's AI Push Gains Momentum—But Will Regulation Be Its Strength or Weakness?08:16 MSPs Without CMMC Certification Risk Losing Government Business—Here's Why  Supported by:  https://getflexpoint.com/msp-radio/ https://www.huntress.com/mspradio/  Event: : https://www.nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Nelson Gomes, CEO of Portalia Group and former MSP, discusses the evolving landscape of managed service providers (MSPs) in light of recent data indicating a shift in the American workforce towards larger businesses. With 53% of Americans now employed by companies with 500 or more employees, Gomes emphasizes the need for MSPs to pivot their sales strategies to target larger organizations rather than relying solely on small businesses. He notes that while the small business sector has traditionally been viewed as the backbone of the economy, the data suggests a significant consolidation trend that MSPs must adapt to.The conversation also touches on the impact of big tech platforms like Facebook, Amazon, and Google on small businesses, highlighting the challenges these companies face in leveraging these platforms for advertising and sales. Gomes suggests that MSPs should not only recognize these challenges but also find ways to leverage these platforms to their advantage. He advocates for a shift towards digital marketing strategies, particularly for smaller MSPs, to enhance their outreach and client acquisition efforts.Leadership changes at major MSP platforms, such as ConnectWise and Kaseya, are also discussed. Gomes views these changes as a natural evolution within the industry, suggesting that new leadership can bring fresh perspectives and innovations that ultimately benefit MSPs. He believes that both ConnectWise and Kaseya will continue to compete vigorously, with each offering unique advantages that MSPs can leverage to improve their service delivery and profitability.Finally, Gomes highlights the recent acquisition of Orchestrate AI Labs by New Charter Technologies, which aims to integrate artificial intelligence into their service offerings. He praises this move as a forward-thinking strategy that allows MSPs to develop proprietary solutions rather than relying on third-party vendors. This acquisition reflects a broader trend in the industry where MSPs are increasingly investing in technology to enhance their service capabilities, ultimately positioning themselves to better meet the evolving needs of their clients. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Microsoft's cloud business continues to grow, reporting a revenue of $69.6 billion in its second quarter of 2025, a 12% increase from the previous year. However, challenges in Azure sales have emerged, with Chief Financial Officer Amy Hood attributing these difficulties to partner sales execution and foreign exchange rates. Despite a 19% year-over-year increase in the intelligent cloud segment, the mention of partner execution issues raises concerns about the strength of organic Azure growth. This situation suggests that customers may be hesitating due to factors such as cost concerns and broader economic uncertainty, prompting IT providers in the Microsoft ecosystem to closely monitor potential shifts in partner strategy.In a significant leadership change, Cynet has appointed Jason McGee as its new CEO, succeeding founder Eli Grunder, who will now serve on the board of directors. McGee, who previously led ConnectWise, brings extensive experience and a proven track record of increasing annual recurring revenue and profitability. His appointment signals a shift in Cynet's growth strategy, moving from a founder-led approach to a more structured and scale-focused model. As demand for managed cybersecurity services rises, McGee's leadership is expected to drive aggressive expansion and potentially new offerings tailored for managed service providers.MSP360 has launched RMM version 2.2, introducing smart alert profiles that automate issue resolution for its remote monitoring and management platform. This upgrade allows users to manage alerts more efficiently and trigger automatic remediation actions, marking a shift from passive monitoring to proactive incident response. Meanwhile, TeamViewer has integrated with Google Meet to enhance remote support capabilities, enabling IT teams to troubleshoot issues in real time without leaving the platform. Both companies are focusing on streamlining IT management, with MSP360 emphasizing automation and TeamViewer enhancing collaboration tools.The podcast also explores the implications of AI advancements, particularly in reasoning models and autonomous agents. OpenAI's new Reasoner models have improved AI's problem-solving capabilities, allowing for more effective engagement with complex issues. Additionally, the discussion highlights the risks of IT monoculture, urging organizations to diversify their technology stacks to mitigate vulnerabilities. In the healthcare sector, predictions suggest that AI will replace many front desk roles by 2026, enhancing efficiency while addressing concerns about data security and the human touch. These trends indicate a broader shift towards automation and AI integration across various industries, prompting listeners to consider the future landscape of technology and its impact on their businesses. Four things to know today 00:00 Microsoft's Cloud Keeps Growing—So Why the Finger-Pointing at Partners?03:52 Cynet Brings in a Heavy Hitter Jason Magee—What's Next for This Rising Cybersecurity Star?05:21 MSP360 Automates Fixes, TeamViewer Joins Meetings07:42 AI is Learning to Think Harder, IT is Learning to Diversify, and Health Care is Learning to Let Go  Supported by:  https://getnerdio.com/nerdio-manager-for-msp/ Event: https://nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

In this episode of the SMB Community Podcast, hosts Amy and James discuss the dynamics of reselling computer hardware and software for MSPs, emphasizing the importance of building trust with clients. They highlight recent changes in market leadership among PSA and RMM tools, with Kaseya overtaking ConnectWise. The conversation also covers major developments in the tech industry, such as the proliferation of data centers and chip manufacturing to support AI growth. Additionally, Amy announces a new class aimed at helping MSPs add AI management and security services to their offerings, underscoring the significant business opportunities in AI management.    Chapter Markers: 00:00 Introduction and Welcome 00:51 Weather Woes and Personal Stories 03:29 MSP Question of the Week: Should MSPs Resell Hardware and Software? 04:29 Debate: The Role of MSPs in Selling Hardware 14:11 Big Players vs. Small Players in the MSP Market 15:20 TikTok and Tech Industry News 24:00 Microsoft Windows 10 End of Life 27:37 Upcoming AI Class for MSPs 31:10 Conclusion and Sign-Off   News Articles: https://www.bbc.com/news/articles/cjde3p0rnjgo  https://www.cnbc.com/2025/01/19/tsmc-confident-in-continued-chips-act-funding-under-trump-says-cfo.html   Channel News:  For the first time ever (dating back 29 years), ConnectWise has relinquished the #1 market share position to Kaseya. NinjaOne grew at 54.1% y/y and overtook N-able for the #3 market share position. Doubling in size with 102% y/y growth, HaloPSA (Halo) now finds itself in the Top 5 of global market share.   MS Windows 10 EOL Oct 2025 900 million Windows 10 devices are still in use, needing refresh. --> Intel Corporation, AMD and Qualcomm are bringing NPU technology (A neural processing unit (NPU) is a specialized computer microprocessor designed to mimic the processing function of the human brain. )  to mainstream and entry-level chip offerings, which will expand the accessibility of AI-capable PCs.  Demand is huge – especially over the next 3 years. --> NVIDIA is bringing out the latest Blackwell RTX 50 series GPUs, injecting fresh momentum into the gaming PC market. --> Lenovo, Dell Technologies, HP and ASUS all expanded their AI assistants and applications pre-installed on devices, making AI assistants on PCs a new norm.   New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Host Dave Sobel engages in a lively discussion with seasoned technology journalist Jessica Davis and veteran industry writer Howard Cohen. The conversation kicks off with an exploration of the recent trend of CEO changes in the tech industry, particularly focusing on notable shifts at companies like Kaseya and ConnectWise. The trio delves into the implications of these leadership changes and speculates on the potential reasons behind them, including possible mergers and acquisitions, as well as the evolving landscape of managed services.A significant portion of the episode is dedicated to the MSSP (Managed Security Service Provider) benchmark pricing report, which Jessica recently published. She highlights key findings, such as the opportunity for MSSPs to offer Virtual Chief Security Officer (vCSO) services, which are currently underutilized. The report reveals that while 100% of MSSPs provide security operations center services, only 57% offer backup and disaster recovery services, raising questions about the foundational services that should be included in security offerings. The discussion emphasizes the need for MSSPs to better define their services and explore pricing strategies to remain competitive in a rapidly evolving market.The conversation shifts to the growing trend of mergers and acquisitions (M&A) in the managed services sector. Jessica notes that while the M&A market for MSPs surged in 2021 and 2022, it has since slowed due to rising interest rates and a limited supply of quality MSPs available for acquisition. This has led investment firms and organizations like Evergreen and The 20 to create their own events to build a pipeline of potential acquisitions. Howard adds that many MSPs are wary of selling to private equity firms due to concerns about employee retention and company culture, which has prompted alternative acquisition strategies focused on preserving the existing workforce.As the episode wraps up, the panelists share their predictions for the first half of the year. Howard emphasizes the importance of professionalism in the industry, advocating for a shift from viewing managed services as a trade to recognizing it as a profession. Jessica highlights the increasing relevance of artificial intelligence (AI) in managed services, noting that MSPs are beginning to explore its applications for both customer use cases and internal operations. The discussion concludes with a call for the industry to embrace these changes and leverage new technologies to drive growth and innovation. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

The episode opens with a focus on Anthropic's new tool, Clio, which is designed to enhance AI observability by identifying threats and unknown harms associated with its AI chatbot, Claude. Clio has already proven its utility by detecting a coordinated spam network attempting to manipulate search engine optimization. Anthropic aims to share Clio's methodologies with other AI labs to promote safer AI practices, emphasizing the importance of governance frameworks for service providers offering AI solutions.The episode also delves into the ongoing challenges of diversity within IT leadership. Host Dave Sobel presents data from a recent survey that reveals little change in the demographic makeup of IT leadership, with a significant majority being white and male. Despite some tech workers believing their workplaces are making strides in diversity, equity, and inclusion, the statistics indicate that progress has been slow. The discussion highlights the need for continued monitoring of these demographics to assess the effectiveness of DEI initiatives, especially as budget cuts and leadership support wane.In a segment titled "Experts Warn," the podcast addresses the misuse of AI technologies in disinformation campaigns, specifically referencing Eleven Labs' AI voice generation technology being used in a Russian influence operation. This incident underscores the potential risks associated with generative AI, as well as the growing concerns among business leaders regarding AI fatigue and burnout. Sobel notes that while many organizations are exploring AI solutions, they often lack clear guidelines for implementation, which can lead to challenges in managing employee use of these tools.Finally, the episode concludes with a significant market shift in the remote monitoring and management (RMM) sector, where Kaseya has overtaken ConnectWise as the leading provider. Sobel discusses the implications of this change, including Kaseya's aggressive pricing strategies and the potential risks associated with their approach. He encourages service providers to evaluate vendors based on sustainable innovation and customer satisfaction rather than just market share. The episode wraps up with a call for organizations to establish comprehensive strategies for AI implementation, ensuring that they remain competitive while effectively managing the associated risks. Four things to know today00:00 AI Observability Gets Real: Anthropic's Clio Detects Threats and Offers a Blueprint for Safer AI03:09 Same Story, Different Quarter: IT Leadership Still Struggles With Diversity05:25 AI Voices, Burnout, and Big Bets: Why Guardrails and Guidance Are Your Best AI Tools10:00 Big Shift in RMM: Kaseya Tops ConnectWise, But Can They Hold the Crown?  Supported by:  https://www.huntress.com/mspradio/https://tdsynnex.com/StreamOneIon   All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Send us a textJoin Joey Pinz and Jared Casner as they dive into the world of Managed Service Providers (MSPs), exploring the importance of compliance, community, and mindset. At IT Nation Connect, Jared's company makes its debut as a sponsor, showcasing a newly enhanced compliance platform with advanced integrations for Microsoft and ConnectWise. Jared shares the journey from creating a solution for small businesses to addressing the unique needs of MSPs, highlighting the value of proactive compliance in today's regulatory landscape.

Send us a textIn this engaging episode, Joey Pinz sits down with Rod Mathews to discuss his unique journey from Juilliard-trained musician to CEO of Axcient , now part of ConnectWise. Rod reflects on his transition from the world of professional music, where he experienced the competitive orchestral scene, to a thriving career in technology. He shares how ConnectWise's recent acquisition of Axcient offers new opportunities for growth and innovation within the MSP space.

Send us a textIn this insightful episode, Joey Pinz and Chris Timms, Senior VP of Ecosystems at ConnectWise, explore the ASIO platform's role in revolutionizing how Managed Service Providers (MSPs) manage and integrate tools. Chris breaks down the importance of an open ecosystem, allowing MSPs to choose solutions that best fit their clients' needs. The ASIO platform acts as a comprehensive hub, offering a streamlined experience much like a smartphone's interface—where vendors and MSPs can connect seamlessly for maximum efficiency.

host Dave Sobel engages in a detailed conversation with Jake Varghese from ConnectWise, focusing on the company's business management software portfolio. Varghese outlines the seven key products within the portfolio, and the discussion highlights the importance of these tools in helping Managed Service Providers (MSPs) streamline their operations and improve efficiency.A significant portion of the conversation revolves around the transition of the PSA to the ASIO platform. Sobel and Barghese explore the challenges and opportunities associated with this migration, emphasizing the need for partners to feel comfortable and secure during the transition. Varghese explains that success will be measured by the adoption of the new PSA and the realization of its benefits, including hyper-automation and a unified user experience. He reassures partners that their existing systems will remain intact, allowing for a smooth integration of the new platform.The dialogue also delves into the strategic vision for ConnectWise's product offerings. Varghese discusses the balance between maintaining individual products and integrating them into a cohesive platform. He emphasizes the importance of understanding the evolving needs of partners and the industry, suggesting that the ultimate goal is to create a comprehensive solution that enhances operational efficiency for MSPs. The conversation touches on the potential for future developments and how the platform can adapt to meet changing demands.Finally, the episode addresses the role of artificial intelligence and automation in the future of ConnectWise's offerings. Varghese shares insights on the introduction of Sidekick, a digital assistant designed to enhance user experience and operational efficiency. He envisions a future where AI becomes increasingly pervasive, enabling MSPs to delegate routine tasks and focus on higher-value work. The discussion concludes with a reflection on the transformative potential of AI in the industry, highlighting the need for effective data governance to ensure responsible use of technology. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

Host Dave Sobel sits down with Jeff Bishop, who oversees the ASIO product line at ConnectWise. The conversation delves into the evolution of the ASIO platform, which has been a significant focus for the company. Jeff reflects on the challenges faced during the development process, particularly the decision to create an entire platform during the pandemic, which he admits was not ideal. Despite the hurdles, the team has made substantial progress, rebuilding core services and laying a strong foundation for the future.As the discussion unfolds, Jeff shares insights into the current state of the ASIO platform, particularly regarding the Remote Monitoring and Management (RMM) capabilities. He expresses confidence in the product's readiness, noting that the team has worked diligently to address previous shortcomings. The conversation highlights the importance of customer feedback and satisfaction, with Jeff emphasizing that success will be measured not just by numbers but by the genuine belief and enthusiasm of the MSP community towards ASIO.The episode also explores the evolving role of Managed Service Providers (MSPs) in the context of artificial intelligence (AI) and automation. Jeff envisions a future where MSPs transition from purely technical roles to becoming business evangelists for their clients. He discusses the potential for MSPs to develop tailored solutions for specific industries, leveraging their expertise to help small businesses navigate the complexities of AI and cybersecurity. This shift represents a significant opportunity for MSPs to enhance their value proposition and deepen their relationships with clients.Finally, Jeff addresses the skills required for MSPs to adapt to this changing landscape, suggesting that prompt engineering and data understanding will be crucial. He believes that the future will see a collaborative environment where MSPs can share workflows and innovations, creating a network effect that amplifies their capabilities. The episode concludes on a hopeful note, with Jeff expressing excitement about the potential for MSPs to thrive in this new era of technology and business integration. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

With a significant increase in global demand for cloud services and data security, the managed services market is expected to reach an estimated $393.02 billion by 2025. Factors contributing to this growth include the need for specialized providers to manage complex IT infrastructures and the rising trend of Bring Your Own Device (BYOD), which necessitates enhanced data security measures. North America leads the market, but Europe and Asia-Pacific are also experiencing substantial growth driven by cloud adoption and digital transformation.The episode highlights a recent report indicating a slowdown in managed services revenue growth, returning to pre-COVID levels, despite strong profitability for managed service providers (MSPs). The average adjusted EBITDA for MSPs stands at 13.2%, with private equity-backed MSPs reporting even higher figures. In contrast, value-added resellers (VARs) have seen significant revenue growth, particularly in Europe, which experienced a 6.9% increase in managed services revenue. The discussion emphasizes the need for MSPs to adapt to changing client spending patterns as the market normalizes.Host Dave Sobel also covers the competitive landscape, noting several key announcements from major players in the industry. ConnectWise has launched a Professional Services Automation (PSA) initiative aimed at enhancing MSP success through streamlined processes and improved efficiency. Meanwhile, NineMinds has introduced Alga PSA, a free open-source platform designed to compete with established PSA providers, and SuperOps has unveiled Monika, an AI-powered companion for MSPs that offers personalized insights and solutions. These developments signal a shift in the market as new entrants challenge traditional providers.The episode concludes with a focus on the growing importance of cybersecurity and the need for human expertise in addressing complex threats. As the demand for AI services continues to exceed supply, the global cloud market has reached an impressive $84 billion, with major players like AWS, Microsoft, and Google Cloud holding a significant share. Solt encourages listeners to consider the implications of these trends for the future of managed services and the evolving landscape of IT solutions. Four things to know today00:00 IT and Managed Services Market Faces Growth Normalization as Global Demand for Cloud and Data Security Soars06:49 IT Nation Connect: ConnectWise Expands Asio with PSA Integration, Security Enhancements, and Unified Data Protection for MSPs08:38 Competitive Moves in PSA: NineMinds Launches Open-Source Alga PSA as SuperOps Introduces AI Companion Monica for MSPs10:50 Pax8 Adds EasyDMARC, 8x8 Unveils AI Upgrades, and Connecty AI Secures Funding: A Look at New Cloud and Data Management Solutions  Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/   All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

Cisco's 2024 Consumer Privacy Survey  reveals a growing awareness among consumers regarding data privacy and its correlation with trust in artificial intelligence. The survey indicates that 53% of consumers are now aware of their national privacy laws, a significant increase from previous years, and 81% of these informed individuals feel their data is protected. Notably, younger consumers are taking proactive steps to safeguard their privacy, with nearly half of those aged 25 to 34 having switched providers due to data policies. This shift towards privacy-centric behavior underscores the importance for businesses to prioritize transparency and secure data practices.The episode also highlights recent developments in the managed services provider (MSP) landscape, including Pax8's launch of the Voyager Alliance Partner Program, which aims to support global partners in the cloud commerce marketplace. This program emphasizes a partner-first approach, offering tailored support and tiered benefits as partners progress. Additionally, Amazon Web Services (AWS) has introduced the Generative AI Partner Innovation Alliance, connecting customers with AI and machine learning experts to develop generative AI solutions. These initiatives reflect a broader trend of leveraging partnerships and marketplaces to enhance service offerings and customer support.Host Dave Sobel further discusses the expansion of Nerdio's Manager for MSP platform, which now includes modern work capabilities for managing Microsoft 365 environments. This update aims to streamline operations for MSPs and improve efficiency with a new per-tenant pricing model that is more affordable for businesses of all sizes. The episode also touches on Evergreen's recent acquisitions of PCGIT and Netronom, as well as ConnectWise's efforts to strengthen its cybersecurity offerings in Europe through compliance with the EU's Network Information Security Directive.Finally, the episode delves into the evolving role of CIOs in navigating disruptions such as service outages and data breaches. Jennica McHugh from Accenture emphasizes the need for CIOs to advocate for funding aimed at risk mitigation and to prioritize public reputation during crises. The discussion also includes insights from Vishal V. Paraspath of Resilience, who urges industry leaders to reassess vendor reliability and risk management strategies in light of recent cyber incidents. Overall, the episode provides a comprehensive overview of current trends and challenges in the tech landscape, encouraging listeners to consider their own strategies for growth and compliance in a rapidly changing environment. Four things to know today00:00 Privacy Awareness Soars: Cisco Survey Links Consumer Trust to AI and Data Protection Practices03:13 AWS and Pax8 Launch Programs to Empower Partners in AI and Cloud Commerce Marketplaces05:06 Consolidation and Certification Shape MSP Landscape: Nerdio's Pricing Innovation, Evergreen's Growth, and ConnectWise's EU Compliance07:54 Proactive Risk Management and Compliance Take Center Stage as CIOs Turn Disruptions into Funding Opportunities  Supported by:  http://blumira.com/radio/    All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

Send us a textIn this exhilarating episode, Joey Pinz talks with racing enthusiast and IT expert Martyn Keigher about his love for motorsports, technology, and the connection between the two worlds. Martyn shares his experiences with Formula 1, explaining the thrill of competitive racing and how the downforce of an F1 car sets it apart from the rest.

Send us a textSummary: In this insightful conversation with Michael Zornow, Joey Pinz explores parallels between mastering the game of golf and implementing hyperautomation in Managed Service Providers (MSPs). Zornow, a seasoned leader at ConnectWise, shares his experiences in both realms, focusing on strategies to enhance efficiency and performance. Discover how simplifying processes, automating tasks, and adopting the right tools can revolutionize business outcomes, much like the precision and practice required in golf.

Send us a textIn this episode of Joey Pinz Conversations, Joey Pinz chats with Mark Lamb, a private pilot and MSP entrepreneur from Scotland. Mark shares how his aviation background, with its emphasis on safety, checklists, and clear communication, has shaped his approach to business. From leading his MSP for 15 years to developing a groundbreaking security sales platform through ConnectWise's Pitch It program, Mark offers a unique perspective on overcoming challenges and achieving consistent growth. Whether you're an MSP owner or just love a good entrepreneurial story, this episode is packed with valuable insights.Top 3 Highlights:✈️ Aviation Insights: How the discipline of flying translates to business success.

Send us a textIn this insightful episode of Joey Pinz Disciple Conversations, Joey Pinz sits down with Stuart Holtby, a seasoned IT expert and entrepreneur who has successfully transitioned from managing a traditional MSP to becoming a SaaS provider. Stuart shares his unique journey, starting in his father's accounting firm, and how his procedural mind led to the creation of Get In Sync—a powerful platform designed to enhance team cohesion and streamline processes from SMBs to mid-enterprise businesses.Top 3 Highlights:Evolution of IT: Stuart's transition from MSP to SaaS provider and how Get In Sync was born out of necessity.Strategic IT Implementation: The importance of focusing on business needs rather than just IT solutions.ConnectWise Pitch It Program: Stuart's participation in the program and its impact on market validation.Join us as Stuart discusses the challenges and triumphs of building a product that helps organizations map out their strategies and synchronize their teams.

Send us a textPodcast Episode Summary: Chris Reid on MSPs and Identity Verification

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Send us a textIn this episode of Joey Pinz Disciple Conversations, we dive deep into the multifaceted world of Gene Reich, a New York-based Apple Managed Service Provider (MSP) and the founder of the security solution, Traceless. Gene shares his unique journey from his early days of vegetable gardening with his father to leading innovative solutions in the tech industry. Discover how Gene's passion for gardening parallels his approach to technology and business.

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Send us a Text Message.In this episode of Joey Pinz Disciple Conversations, Joey sits down with a military veteran and current IT leader at the ConnectWise IT Nation Evolve and Grow event in Denver. They delve into the veteran's journey from the Marine Corps to a successful career in tech, exploring the impact of military discipline on navigating the complex world of IT and business. The conversation highlights the importance of structured living, the evolution of the IT Nation community, and the ongoing efforts to support managed service providers (MSPs) through knowledge-sharing and innovation.Top 3 Highlights:Military to Tech: How military discipline shaped a thriving career in IT.IT Nation Evolution: The shift towards an open ecosystem for MSPs.Balancing Act: The importance of balancing work, health, and personal life.

Send us a Text Message.In this enlightening episode, Joey Pinz sits down with Laurie Sorensen to explore her unique experiences and insights gained from living in China and working in the IT channel with ConnectWise. Laurie shares her deep appreciation for Chinese culture, emphasizing the importance of separating people from their government. She also discusses the critical role of foresight in business transitions, urging MSPs to start planning their future well in advance. The conversation delves into building stronger partnerships between vendors and MSPs, highlighting the significance of understanding and mutual support.Top 3 Highlights:Laurie's heartfelt reflections on the beauty of Chinese culture and its people

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