Podcast appearances and mentions of Richard Tubb

In this episode of TubbTalk, Richard Tubb speaks to Kevin O'Loughlin, the founder of Irish MSP Nostra. He started it in 2006 with the aim of making a positive impact and demonstrating Ireland's potential for global success. From a starting pioneering cloud email adoption service in 2007, Nostra has grown to deliver €50,000,000 in annual revenue and is growing at 30% year on year through strategic acquisitions and organic growth. And it's on its journey to become a market leading, full-service IT managed service of either business.Kevin tells Richard why he founded Nostra, their approach to cybersecurity and the tech stack they use, as well as why cannibalising the services they offer has led to growth. Richard asks Kevin about the companies they partner with and why it's important to nurture your vendor relationships. They also discuss why MSPs are so resistant to change in an industry where change happens constantly.Having gone through several mergers and acquisitions, Kevin explains Nostra's approach to them and red flags to be aware of. He also shares his tips on choosing the right tools for your MSP without feeling overwhelmed. Finally, Richard asks Kevin how he became an Entrepreneur of the Year finalist and what that meant for him and Nostra. Kevin shares how he keeps going when things are hard, and reveals his biggest inspirations.Mentioned in This EpisodeNostraMSP community: IT NationCybersecurity and backup: DattoCybersecurity software: AcronisIT management software: KaseyaCybersecurity partner: HuntressCybersecurity software: WebrootSOC as a Service: Enhanced (Formerly InSoc) MSP solutions: BarracudaPSA tool: AutotaskNetwork security: SonicWallCloud marketplace: Pax8Book: Rhonda Byrne: The SecretInvestor: Ray Dalio Author and speaker: Tony RobbinsInvestor: Warren Buffett

In this episode of TubbTalk, Richard Tubb is joined by Kennedy, the founder of Email Marketing Heroes and the host of the Email Marketing Show podcast. He's a professional mind reader turned email marketing expert. He combines psychology, showmanship and strategy to provide his clients with seriously powerful marketing insights.Richard asks Kennedy what MSPs are missing out on by not having a proper email marketing strategy, and how getting it right means your clients know, like and trust you.Kennedy shares his advice on the importance of consistency, segmentation and how to get prospects onto your list, as well as why you can't just rely on social media to grow your MSP.He also shares his approach to writing emails and how to get personality into your emails without losing credibility, as well as how to avoid your newsletters ending up in the spam or read later folders.Richard also asks Kennedy about his business, Email Marketing Heroes, the Email Marketing Show podcast, how he became a mind-reader and why he's in performer mode so often, even when he's off-stage.Kennedy explains how to measure the ROI of marketing and emails in your MSP business, a simple automation that even the smallest MSP should have in place, and one thing you think you want from email marketing that you actually don't.Mentioned in This EpisodeKennedy's websiteBook: Bob Burg: The Go-Giver: A Little Story About a Powerful Business IdeaEvent (Newcastle upon Tyne): The Podcast PaddockDownload the free Fast and Forever FrameworkSign up for Kennedy's email newsletter

Time for another Team Tubb Travelogue! This time, Lenka Koppova catches up with Richard Tubb and James Steel of Salesbuildr, who are in Birmingham for UpLift Live 2025, a conference focused entirely on LinkedIn.They were also briefly joined by a special guest, so listen in to find out who!Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.Richard says he really liked the supportive community. About 40% of the attendees are LinkedIn professionals, and the rest are people who use LinkedIn to market their business. It's good that not all of the delegates are trainers.James shared how much he appreciated the advice on using LinkedIn for different things - you don't have to be professional and business-like all the time. You can share personal updates, you can use long-form videos to get your message across and you can be yourself and succeed on LinkedIn.Also Mentioned in the PodcastLive sketch notes and subtitles throughout the dayDedicated WhatsApp group for all attendees - available straight after registrationLinkedIn group for all attendeesVariety of topics covered during the eventAnd of course, the Travelogue quiz!What is the TubbTalk Travelogue?These are ad-hoc, bonus episodes of our regular TubbTalk podcast, recorded live at an event. A member of TeamTubb calls Richard for an on-the-ground update on what they've learned and their highlights from the day.What to Know About UpLift Live 2025UpLift Live is the UK's first and only conference dedicated solely to mastering LinkedIn. Attendees learn how to transform their LinkedIn strategy while networking with other business owners and entrepreneurs, and hear from expert speakers on all aspects of LinkedIn.The hosts are:John Espirian, a technical copywriter and Linkedin speaker and trainerGus Bhandal, marketing expert and LinkedIn trainerJeremy Freeman, a content writer

In this interview, Richard Tubb speaks to Daniel Priestley. He's a worldwide renowned entrepreneur, international speaker, and best-selling author, an expert in business growth, personal branding, and entrepreneurship. He's the author of several books which provide actionable strategies for entrepreneurs looking to stand out, attract opportunities, and scale. He's helped thousands of business owners and thought leaders position themselves as industry influencers.Richard interviewed Daniel at IT Nation Connect Europe and asked him to share his experiences and also explain what he does. Daniel talked though how MSPs can become oversubscribed and how to become a key person of influence.He and Richard talked about the importance of working on your business rather than in it, how to craft your 60 second pitch and where MSPs should focus their efforts to see the biggest returns.Daniel discusses how to use vendor relationships to become a key person of influence and explains the difference between being an expert and being an authority – and why it matters.Richard asks Daniel to explain why having a personal brand doesn't mean your business is over-reliant on you being present, how to be a successful key person of influence as a service-based business and how to stand out in a sea of AI content.Daniel shares a common myth about personal branding that MSPs should stop believing, the best investment you can make for that personal brand, and why you should be part of a mastermind. He also reveals the people and books who've inspired him.Mentioned in This EpisodeMSP community event: IT Nation ConnectBook: Daniel Priestley: Key Person of InfluenceBook: Daniel Priestley: OversubscribedBook: Daniel Priestley: Entrepreneur RevolutionPocast: Diary of a CEOPodcast: The Joe Rogan ExperienceIT management software: ConnectWiseMarketing conference: AtomiconBusiness conference: Start Up WeekBook: Francis Rodino: Leads MachineBook: Peter Thiel: Zero to OneBook: Ray Dalio: PrinciplesBook: Brent Schlender: Becoming Steve JobsBook: Andre Agassi: Open...

In this special bonus episode of TubbTalk, recorded in person at IT Nation Connect Europe 2025, Richard Tubb catches up with Phylip Morgan Chief Revenue Officer at Pax8. A futurist, Phylip spoke on stage on the topic of ‘the robots are coming.'Phylip tells Richard what things will look like in 2030 and how to take baby steps to prepare for what's next, and he also shares some important things that MSPs need to be aware of with AI.Richard also asks Phylip to share some of the best resources within the Pax8A Academy, available to all partners. They discuss what the Pax8 and ConnectWise partnership means for MSP clients, and how to use the MSP Marketplace for growth.Mentioned in This EpisodePax8MSP events: IT Nation ConnectIT management software: ConnectWiseLearning platform: Pax8 AcademyCloud marketplace: Pax8 Marketplace

Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb, Lenka Koppova and special guest, Sean Lardo of ConnectWise, who are in London for IT Nation Connect Europe 2025.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.Richard gives shoutouts to Southern IT and Damien Harrison of North-East MSP Bondgate IT, Lenka shares her event highlights and Sean explains how they organise the conference.Plus… the Team Tubb Travelogue Quiz is back! Can answer Richard, Lenka and Sean answer Gudrun's London-themed questions?What to Know About IT Nation Connect Europe 2025IT Nation Connect Europe 2025 is a three-day event designed for managed service providers (MSPs) who want to enhance their business value and gain a competitive edge in today's rapidly evolving technology landscape.Organised by ConnectWise, the event features keynote speakers, breakout sessions, exhibition stands, specialist meet-ups (women in tech, M&A, cybersecurity) and networking and socialising opportunities galore. It's one of the best events for forward-looking MSPs.Were you at IT Nation Connect Europe 2025 too? Send us a voice recording with your highlights, and we'll add your comments to our next Team Tubb Travelogue!

In this episode, Richard Tubb is joined by MJ Shoer. MJ is the Chief Community Officer of the newly-formed GTIA, previously part of the non-profit CompTIA. A former IT director and MSP owner, MJ did a spell of consulting before joining certification and community organisation CompTIA.In this interview, MJ shares how the acquisition of CompTIA, the split between the two sides of the organisation and the formation of the Global Technology Industry Association (GTIA), as well as the relationship between the two new companies.Richard asks MJ what the response has been to GTIA and the feedback they've had from MSPs. MJ explains the town hall meetings they're holding and their plans to expand GTIA, plus he shares the story behind the name and the new branding.MJ shares his thoughts on why MSPs should join GTIA and the value they'll get from attending events like ChannelCon. He reveals his hopes for the future of the organisation, and flags some big industry changes that MSPs should pay attention to.Mentioned in This EpisodeGTIACompTIAPodcast: Why CompTIA are the MSP Industry's Best-Kept SecretPodcast: Best-Kept Secret to Global Leader: The Remarkable Evolution of CompTIAThe GTIA online suggestion boxGTIA Events

In this episode of TubbTalk, Richard Tubb is joined by Andy O'Neil. Having started out in roles within various MSPs, he then went to work for Autotask. Today, he's leading the managed services function at Numata, a global MSP founded in South Africa.Andy talks through his experiences in MSPs and what is was like ‘crossing the divide' into the vendor space. He explains the cultural differences he's seen in the industry in differences, and what it's like in South Africa.Richard asks Andy about how the PSA market has evolved over the last decade and what's next, the wrong assumptions MSPs make about them, and how they can better leverage their PSA.They also discuss how MSPs can make a big impact with the tools they use as well as how to customise a PSA. Andy shares his advice on dealing with alert fatigue, and pitfalls to avoid with billing. He also talks about his new role at Numata.Mentioned in This EpisodeNumata ITIT Management software: ConnectWisePSA tool: HaloPSA/RMM platform: SuperOpsData backup platform: DattoIT and security platform: KaseyaIT and MSP Business Growth Expert: Ian LuckettHelping Ambitious MSPs to Scale to £1m: Stuart WarwickBusiness expert: Karl PalachukAccounting software: Xero

In this episode, Richard Tubb speaks to Chris Pottrell. He's the managing director of Nebula IT, an MSP with a strong focus on cybersecurity. Their comprehensive set of services make them an innovative MSP to watch.Richard asks Chris about their typical clients, their current tool stack and how they came to work with the Ministry of Defence. Chris also explains how Nebula ended up running their own events.They then dig into some of the key tools Nebula use: Huntress' cybersecurity solutions, inforcer for 365 management, and Pax8's cloud solutions, and shares an example of how Huntress helped them with a client problem.Chris also explains why MSPs should outsource their SOC and view their outsourcing partners as an extension of their team, as well as how this can help you to define your niche.Richard asks Chris about Nebula's approach to SIEM, why they offer cybersecurity awareness training and their experiences with Azure Virtual Desktop and making it a successful client solution.Chris talks about the internal culture at Nebula, how he looks out for innovation opportunities and what excellence means to him. He shares the new tech that he's excited about and why MSPs should embrace AI.Mentioned in This EpisodeCybersecurity experts: HuntressUK cyber assurance standard: IASMECloud marketplace: Pax8IT management software: ConnectWisePSA tool: AutotaskAccounting software: Xero365 management tool: inforcer365 management tool: Inside AgentCybersecurity compliance: OneClickComplyCybersecurity platform: SentinelOneCloud-native SIEM solution: Azure SentinelPodcast interview with Dray AghaAI assistant: Microsoft CopilotData management tool: Mozart DataCybersecurity accreditation (UK): Cyber EssentialsInformation security certification: ISO 27001Virtualize Microsoft desktops: Azure Virtual DesktopPodcast interview with Andy ReadmanEndpoint management: Microsoft IntuneRichard's appearance on

In this episode, Richard Tubb speaks to Sergio Farache, the EVP of strategy and global technology business at TD SYNNEX. In this interview, he talks specifically about StreamOne®. A cloud management platform, it integrates with your MSP systems to assist you in expanding your cloud business.Sergio explains his role within the organisation, what TD SYNNEX and StreamOne® is, and how it helps managed service providers. He talks about how they help security operations, how they evaluate vendor partners and their approach to AI.Richard and Sergio then dig into StreamOne®. They look at how it works for MSPs, the PSA platforms it connects with, and the cloud platforms it supports, as well as its reporting capabilities.They discuss life cycle management, the financial impact of using manual billing and reconciliation and what it means for MSPs who have their own online shop fronts and portals.Sergio shares his advice on how to make Infrastructure as a Service and usage management easier, as well as other significant opportunities for MSPs. He shares his best advice, where he goes to keep up to date with the industry, and what keeps him engaged with the industry.Mentioned in This EpisodeTD SYNNEXStreamOne®Design software tool: Datech (from TD SYNNEX)MSP technology and IT software: ConnectWisePSA tool: AutotaskDigital software: ServiceNowChannel Academy (from TD SYNNEX)

In this unique TubbTalk episode, Richard Tubb becomes the guest! He was interviewed on The Remarkable People Show, broadcast earlier this year (2024). It's hosted by Polly Brennan and Maggie Martin on Koast Radio, a local station in the north east of England.Richard shares his experiences of moving to the North East with his wife Claire and why it feels like home. He tells Polly and Maggie the origin story of his company, Tubblog, and how the TubbTalk podcast evolved from there.Richard also talks openly about his mental health challenges and how he supports his wellbeing with tactics to be resilient and to feel good on a day to day basis, even when things are tough.He also shares what he does in his downtime, who inspires him and the famous person he'd love to have dinner with. He tells Polly and Maggie the best piece of advice he's ever been given, and how he'd like to leave the world a better place.Mentioned in This EpisodeDepartment for Business and TradeAuthor and journalist: Chris BroganBook: Bob Burg: The Go-Giver: A Little Story About a Powerful Business IdeaMeditation app: HeadspaceEntrepreneur and author: Steven BartlettCopywriter and content marketer: Gudrun LauretBritish actor: Brian Blessed

In this interview, Richard Tubb speaks to Rob Rae, Corporate Vice President of Community and Ecosystems for Pax8. They're a cloud marketplace for future-focused managed service providers (MSP). After 20 years in the channel, Rob has a lot of advice on how to build better MSP ecosystems.Richard asks Rob for his thoughts on the recent Pax8 Beyond EMEA event, how he thinks events impact the wider MSP community and what the plans are for future conferences.Rob shares his journey in the channel and why he left Datto to work at Pax8, as well as what his day to day routine looks like. He talks about their company culture, what they're up to behind the scenes and the realities of expanding into new continents.Richard asks Rob what he thinks of the recent CompTIA acquisition (Rob is a board member), the lessons he's learned from his time in the industry and the advice he'd give to potential leaders, as well as who he goes to for inspiration and support.Cybersecurity and backup: DattoMSP Technology and IT Management: ConnectWiseIT & security management: KaseyaPodcast: Rob Rae bonusodeDan Wensley, Operating Advisor, Top Down Ventures; Strategic Advisor, ScalePadCybersecurity and data protection tool: AcronisIT certifications and training: CompTIAAustin McChord, Chief Executive Officer at CasanaCharlie Tamayo from RoostPaul Redding at CyberQPScott Barlow, Sophos NextGen Cybersecurity Channel Sales LeaderJason MageeNadia Karatsoreos, Channel Sales and Marketing Specialist, n-AbleChristine Gassman, VP of Community at MailprotectorPax8 Beyond 2025

In this interview, Richard Tubb speaks to Colin Hogg, the vice president of sales for Couchdrop. They have an amazing migration solution for MSPs called Movebot. It makes it much easier to do data migrations for your clients.Colin explains the Movebot Migration solution and how the organisation manages rapid technology developments and how they quickly respond to and fix issues. He also talks about how they do the most common migrations for MSPs, and their real-time monitoring.Richard asks Colin how Movebot supports their MSP clients when things go wrong, and the advice he'd give on how to email migration, and how to do SharePoint migrations more effectively. Colin shares how they keep up to date with all the different platforms and how they work, as well as which products and platforms Movebot currently support. He also touches on Couchdrop as a company, and gives his advice to MSPs who want to DIY their data migrations.Mentioned in This EpisodePodcast interview with Michael LawsonVideo walkthrough demo of MovebotFree trial of MovebotMovebot's parent company and SFTP solution: CouchdropMulti-tier storage: Apache IgniteMicrosoft collaboration tool: SharePoint

In this episode, Richard Tubb speaks to Luis Giraldo, the Chief Evangelist for ScalePad, a company that offers a collection of applications to help MSPs launch their growth. In the IT space, he is something of an MSP guru.He has also been an MSP, CEO, SaaS consultant and an active member of the CompTIA peer group. And in this interview, he tells Richard about his journey to his current role and his live podcast show.He talks about his podcast, MSP Confidential, and his second career as a jazz musician, what he does in his down time and shares the books that have inspired him the most.Richard asks Luis to talk in depth about ScalePad: how they help MSPs and the type of businesses they attract, and how to get started with the solution. Luis also shares the biggest misconception that MSPs have about vendors like ScalePad?And on the vendor side, Richard asks Luis the number one thing they can do to improve the customer experience, as well as the one thing a typical vendor doesn't appreciate about the life of an MSP?They discuss what makes the MSP space unique, why you should attend industry events, and how to maintain your resilience in the face of a constantly shifting environment.Luis also shares his experience of being Vice Chair at CompTIA and his thoughts on their recent acquisition. He explains Stoicism and how that's changed his approach to life and business, and mentions his venture capital interests through Top Down Ventures.Mentioned in This EpisodeFully Managed by TELUS Business from Chris BlayDocumentation solution: IT GlueIT management: N-ableLuis Giraldo musicBook: Ray Dalio: Principles: Life and WorkScalePad MSP surveyClient management: Lifecycle Managers (ScalePad solution)GRC (governance, risk and compliance) tool: ControlMap (ScalePad solution)QBR tools: Lifecycle Insights (ScalePad solution)Backup monitoring: Backup Radar (ScalePad solution)BI tool: Cognition360 (ScalePad solution)Quoting software: Quoter (ScalePad solution)Matthew Bookspan of Blacktip ITMSP conference: IT Nation ConnectMSP conference from N-able:

In this interview, Richard Tubb speaks to Todd Thibodeaux, President and Chief Executive Officer of CompTIA, a nonprofit organisation that supports MSPs and IT businesses. Todd explains how CompTIA supports MSPs, vendors and others in the tech space, how they change people's lives, and shares his own journey with the organisation.Richard asks Todd to explain the CompTIA Research arm of the business and talk him through some of the business acquistions they've made. They also discuss accreditations for MSPs.Todd shares his advice on how MSPs can stand out and how to be future-focused. Richard asks him how he prepares to interview guests on stage and what he's most proud of during his time at CompTIA.Finally, Richard and Todd dig into tech and tools: what Todd has in his own home, the technology he's most excited about and the tech he's still waiting for that we all thought would be here by now.Mentioned in This EpisodePeer group: The Tech TribePeer group: Network GroupPeer group: SBSC NorthwestCompTIA ChannelConTech Event: Consumer Electronics Show hosted by the Consumer Technology AssociationRichard's interview with MJ Shoer, CompTIA's Chief Community OfficerRichard's interview with Rob Rae, Pax8's Corporate Vice President of Community and Ecosystems Cybersecurity Framework from the National Institute of Standards and Technology Richard's interview with Tracy Pound, Managing Director at Maximity and CompTIA board memberElectric generator: ECAT

Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in Berlin for Pax8 Beyond EMEA 24.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.Richard shares how the community rallied around when he lost his luggage. Lenka talks about how fantastic the event organisation was, from hotel check-in to the closing remarks. Plus, they tell Gudrun how blown away everyone was with the special guest at the after-party!Other HighlightsWomen in Tech get-togetherTalks on AI, mental health and Pax8 partnershipsNetworking with new MSPsA busy vendor hallGreat food and drinkExciting updates from Pax8 and partners - plus the announcement of Pax8 Beyond EMEA 2025!Plus… the Team Tubb Travelogue Quiz is back! Can Richard and Lenka answer Gudrun's questions about Berlin?What are TubbTalk Travleogues?These are ad-hoc, bonus episodes of our regular TubbTalk podcast, recorded live at an event. A member of TeamTubb calls Richard and/or Lenka for an on-the-ground update on what they've learned and their highlights from the day.What to Know About Pax8 Beyond EMEAPax8 Beyond EMEA was the first time Pax8 brought their popular 'Beyond' event to Europe. Pax8 are a cloud marketplace, with a focus on building strong relationships with their MSP partners.The conference focused on three core themes: community, education and innovation. So speakers, vendors and exhibitors were specially chosen to share their expertise and really give value to attendees.

This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference, and Richard Tubb speaks to Phylip Morgan. He's the Pax8 Chief Revenue Officer EMEA, and they talked about what's new at Pax8.Phylip talked the importance of the Pax8 cloud marketplace and why MSPs should embrace them instead of fearing them as the competition. He also explained how Pax8 work with their MSP partners to up-serve their clients.Richard asked Phylip to explain what he means by the phrase ‘data is the new oil'. Phylip also shared his advice for time-poor MSPs, and what he does to keep a level head with all the travel and responsibilities his role brings.Mentioned in This EpisodeIT certifications and training: CompTIABook: Bob Burg: The Go-Giver: A Little Story About a Powerful Business IdeaCloud computing tool: VMwareCloud computing tool: CitrixAI tool: ChatGPTPax8 Opportunity ExplorerPax8 Partner ProgramPax8 AcademyPodcast interview with Andy Readman

In this interview, Richard Tubb speaks to Richard Tang, the founder and CEO of Zen Internet, consistently rated as the top internet service provider in the UK. Founded in 1995, the initial plan was to capitalise on the popularity of a new technology. Today, they provide broadband services to mainly business users.Richard explains how Zen does things differently, and how he juggles the needs of the staff and of their customers. He talks about the benefit of a strong company culture, and why Zen avoids dirty tactics to retain customers.Richard explains what B-corp certification is, why it's important and how Zen implement it in their business. He also touches briefly on his relationship with David Brereton of Myson Pages, who shares an office in the Zen building with an interesting history.He talks through how they support MSPs and resellers of internet services, why making charitable donations is so important, and the surprising inspiration for the Zen company motto. He also shares his tips on how you can adopt the Zen mentality for your business.Mentioned in This EpisodeZen InternetPeer group: SBSC NorthwestB Corp certificationPodcast: Richard's interview with David BreretonYouTube: Richard's Three Peaks videoCloud marketplace: Pax8

In this interview, Richard Tubb speaks to Daniel Shone and Chris Gorman of Apex Computing: Daniel is the Managing Director and Chris is the CEO. Based in the North West, they support their clients with cybersecurity, hardware and software procurement, BDR and consultancy.They talk about how Apex got started, what it's like running a business with a co-founder, and how they share the different roles and responsibilities between them. They also share their current tech stack.Richard asks Chris and Daniel why they think strategic relationships with vendors are essential, and to talk specifically about their relationships with Huntress and Pax8, as well as the solutions each provides to Apex.Daniel and Chris give examples of how network monitoring has saved their clients from cybersecurity incidents, and why most of the businesses they work with don't mind that they outsource some of their services.Richard digs into the company culture at Apex, how they maintain it while building their business and how it also helps them to weed out bad-fit clients. Daniel and Chris share how they involve their team in decisions on clients, and why they encourage them to make candid social media videos.They both talk about the positive experiences of networking and being part of peer groups, why they recommend business mentoring for growth, and why all MSPs should be utilising AI.Mentioned in This EpisodeIT conference: DattoconPodcast interview with DanielScale your business: MSP Growth HubIT and MSP Business Growth Expert: Ian LuckettHelping Ambitious MSPs to Scale to £1m: Stuart WarwickCloud marketplace: Pax8Cybersecurity stack: Apex Security SphereEmail security: SendmarcCybersecurity platform: Sonic WallIT and security platform: KaseyaCybersecurity solutions: BrigantiaCybersecurity and data protection: AcronisEnterprise cybersecurity solutions: Threat LockerCybersecurity platform: HuntressIT distributor: TD SYNNEXMicrosoft Gold Partner programmeMicrosoft Azure ladder programmeMicrosoft Azure infrastructure...

In this episode, Richard Tubb speaks to David Brereton. David founded Myson Pages 25 years ago, while most of his peers were operating on a break/fix model. Today, he has 15 employees and supports SMEs with a range of IT requirements.David talks openly about how early challenges helped Myson become the company it is today and why they do managed services differently. He also shares the company culture and how they nurture talent.He explains how to support employees with personal challenges, and why he has a philosophy of ‘never recruit, always retain'. Richard asks David why peer groups are so important to him, why he's started using the EOS methodology and why the ‘Traction' model works for MSPs as well as more traditional businesses. David tells Richard what he's learned from colleagues at Zen Internet, who his mentors and inspirations have been, his legacy plans for Myson Pages and the charitable contributions the business makes.Mentioned in This EpisodeMyson PagesBroadband provider: Zen Internet Documentation solution: IT GlueTraction by Gino WickmanPeer group: SBSC North West and co-lead Robert GibbonsTubbTalk podcast: Why Personal Branding is Important for Standing out in the MSP CommunityTubbTalk podcast: Looking into the Mindset of a Successful, Modern MSPIT solutions provider: Aabyss Cloud marketplace: Pax8Mark Williams at Pensar (IT support)Tech apprentices supplier: Baltic ApprenticeshipsIT solutions provider: EnableCybersecurity distributor: BrigantiaDan Sullivan at Strategic CoachNeil GreatorexPeer group: CompTIA

Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in London for UptimeLIVE.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.They share why UptimeLIVE is different from the usual MSP events, the new breed MSPs changing the industry and why the keynote speaker was so inspiring.Plus… the Team Tubb Travelogue Quiz is back! Can Richard, Lenka and special guest Bradley Munday answer Gudrun's questions about angels?UptimeLIVE is hosted by Bradley Munday and Jason Kemsley, the co-founders of outsourcing experts Uptime. They provide NOC, SOC, helpdesk and project support white-label solutions to busy MSPs.What is UptimeLIVE?The event featured two tracks: one with speakers and the other with deep-dive conversations. There were also plenty of networking opportunities, vendor and sponsor exhibits and an evening reception.Were you at UptimeLIVE too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

In this interview, Richard Tubb speaks to Jason Kemsley and Bradley Munday, the co-founders of Uptime, a white-label, outsourced solution provider. They offer helpdesk, NOC, SOC and project support. They are also the organisers of a new MSP conference, UptimeLive.They tell Richard how Uptime helps MSPs and what their typical client looks like. Brad explains the new, emerging MSP model – where outsourcing is used to accelerate growth. Richard asks Brad and Jason why they think outsourcing has negative connotations, how MSPs should balance technical skills with customer services on the help desk and how the help desk itself is changing.They also explore why good communication is essential for MSPs, when to outsource your customer services and where artificial intelligence fits in.Richard asks where the inspiration for UptimeLive came from, how they chose the speakers, and why Levi Roots is their keynote. He also asks Jason and Brad to share their predictions for the future of outsourcing.MSP event: UptimeLIVEJason Green, EOS WorldwideChef and entrepreneur: Levi RootsJohn Whitty, Chairman of Air ITBook: Anthony Iannarino: Eat Their Lunch

Kicking off at number five, we revisited Episode 34 with Nigel Moore, titled "Perfect MSP Pricing." This episode is a must-listen for anyone struggling with the intricacies of MSP pricing strategies. Nigel, the founder of The Tech Tribe, delves into the essentials of structuring your pricing to avoid the all-too-common bespoke deals that can stifle an MSP's growth. We discussed the continual evolution of pricing models and how establishing standard packages can significantly streamline your sales process and client onboarding.  The fourth spot is claimed by Episode 75 with Daniel Welling, discussing how to "Increase the Value of Your MSP." This show is crucial for MSPs considering their exit strategy or simply aiming to enhance their business valuation. Daniel's expertise in M&A shines through as we cover the importance of preparing your MSP for a potential sale from the ground up, emphasising long-term contracts and a robust operational structure to attract serious offers.  Next, at number three, is Episode 125 with my business partner Stuart Warwick, on "Picking Low Hanging Fruit." This episode focuses on the pivotal role of effective account management in not only maintaining but also expanding your client relationships. We outlined a five-step process to refine your account management strategy, ensuring that your business consistently nurtures and grows its existing client base, thereby boosting your profitability without the constant chase for new leads.  The runner-up in our countdown is Episode 182, titled "Help, I Need to Get Out of My Own Way," featuring a heartfelt discussion with Mark Stevens. This episode serves as a beacon for any MSP owner feeling overwhelmed or stuck in a rut. Mark's story is a testament to the power of perseverance and the importance of seeking support when needed. His experience highlights the transformative impact that stepping back and trusting a structured coaching process can have on both personal and business growth.  Finally, topping the chart at number one is Episode 86 with Richard Tubb, focused on "Mindset Magic." Richard's insights into the MSP business mindset are invaluable. We explored how shifting from being a busybody to a strategic thinker can dramatically improve your business operations. His emphasis on routine over discipline and the necessity of removing ego to foster vulnerability within leadership were particularly eye-opening.  Each of these episodes of the ITE Podcast not only shared invaluable wisdom but also demonstrated different facets of managing and scaling an MSP effectively. Whether it's refining your pricing strategy, preparing for an exit, enhancing client relationships, overcoming personal obstacles, or transforming your mindset, these episodes collectively provide a blueprint for MSP success.  If you've found these insights valuable, don't forget to check out the full episodes linked in our show notes. And as we gear up for the next 200 episodes of the ITE Podcast, we continue to invite all tech leaders and MSP enthusiasts to join us in sharing, learning, and growing together. Remember, if you've got a story to tell or an insight to share, drop me a message at ian@themspgrowthhub.com or connect on LinkedIn. Let's keep pushing the boundaries and making change happen within the MSP space.  Here's to making impactful changes in your MSP and scaling new heights. Don't forget to leave us a review on iTunes or Spotify.  Don't forget to drop your question HERE to be part of the IT Experts Podcast AND win a £200 Amazon voucher.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

In this episode, Richard speaks to MJ Shoer, the Chief Community Officer at CompTIA. After studying for a degree in computer science, he worked in sales for startup software and hardware companies. He taught himself everything he needed to know about technology and became an IT director. He went on to found his own successful MSP, which he sold to a competitor. After doing some consulting, he got his first role at CompTIA.He joins Richard Tubb to explain who CompTIA are and how they help MSPs. MJ shares the story of his own journey in the tech world and what it was like to experience the start of connectivity. Richard asks MJ about the ChannelCon events and what it means for members that CompTIA is a company information sharing and analysis organisation. They also look at being a local member and the CompTIA Spark Initiative.MJ also shares his thoughts on the changing relationship between MSPs and vendors, how to encourage younger people into careers in IT, and how CompTIA are playing a part in advancing women in the industry.Mentioned in This EpisodeCompTIA course: A+ certificationCompTIA Network+ certificationCompTIA Information Sharing and Analysis Organisation (ISAO)PSA-RMM platform SuperOps and the SuperSummit eventsCompTIA CEO Todd ThibodeauxNancy HammervikCybersecurity and Infrastructure Security AgencyNational Cyber Security CentreTracy Pound of MaximityCompTIA course: Managing the Technology ChannelTubbTalk episode 62 with Tracy Pound on Advancing Women in ITWomen in Tech ebook

In this episode, Richard Tubb talks to Dermot McCann. He's the Executive Vice President and General Manager for Kaseya EMEA, having previously worked as General Manager for APAC in Australia.He tells Richard about his background as an MSP, why he rejoined Kaseya and how his new role will help the company to grow and develop in Europe. He talks candidly about Kaseya's challenges and commitment to its partners.He explains the Partner First Pledge, Kaseya 365 and why they're focused on cybersecurity, AI and automation in the coming months to grow their business and help MSP clients.Richard asks Dermot how his experiences as an MSP help him now he's working on the vendor side and what, if anything, surprised him when he made that shift. Dermot also talks about his own personal resilience.Mentioned in This EpisodeIT conference: DattoconIT solutions: DattoKaseya's Partner First PledgeEndpoint management: Kaseya 365MSP accountability programme: Kaseya TruMethodsKaseya cyber insurance fast trackIT management software: ConnectWiseDocumentation platform: IT GlueMSP peer group: The Tech Tribe

In this episode, Richard Tubb speaks to Victoria Blinova, a senior strategic partner manager at Google. She specialises in YouTube deals and leveraging her marketing skills to drive business growth. She is passionate about personal branding as a tool to boost visibility and reach. Now as a start-up co-founder and advisor, Victoria is deeply engaged in the tech start-up scene all the way across Europe, the UK, and the Middle East, and has experience managing mult-imillion dollar budgets for retail and real estate executives, along with leading the digital marketing for Nestle's MENA B2B Business. Victoria explains a typical working day, and shares why she decided to use LinkedIn to build her personal brand. She gives advice on: content creation, promoting yourself online and why you don't need to use video. Richard asks her how she overcomes self-doubt and the worry that nobody is consuming your content. Victoria shares lessons she's learned from content creation and inspirational people in marketing. Victoria discusses her role as a community lead for women at Google, how she'd like things to change for women in tech, and how to do business in different countries with different cultures to your own. Mentioned in This EpisodeHead of Strategic Partnerships at Agorapulse: Mike AlltonDM Victoria for a free review of your LinkedIn profileTech start-up: imagiTubbTalk interview with Nancy Henriquez: One Woman in Tech's Remarkable Journey From MSP to Community ManagerVictoria's dad's YouTube channel: Your Russian DadVP of Marketing at Kurt Geiger: Pascale Montaner

In this interview, Richard Tubb speaks to Arlin Sorensen, VP of Ecosystem Evangelism at ConnectWise. He's been involved in the industry for almost 40 years. In that time, he started HTG peer groups, now IT Nation Evolve.He had a VAR MSP for 27 years, which he sold in 2012, and recently sold his ag-tech business which focuses on delivering precision technology to farmers. Arlin is passionate about supporting MSPs to grow and scale their business. Arlin shares his journey in the MSP space, his current role at ConnectWise and how the company is different from others. He and Richard discuss challenges that MSPs face, how things have changed post-covid and how to adapt to remote working.Richard asks Arlin how MSPs can get more comfortable with sales and how Bob Burg's book ‘The Go Giver' changed his own attitude to selling. They also dig into the impact of AI and automation on customer experience and running a business. They discuss peer groups, MMAs, personal influences and the future of the MSP industry. Arlin also shares his biggest piece of advice that listeners should act on right now.Mentioned in This EpisodeTubbTalk interview with Arlin Sorensen: Why Discipline and Planning are Vital to Success in Business and in LifePSA platform: ConnectWise ManageMSP peer group: The IT NationBook: Bob Berg: The Go-Giver: A Little Story About a Powerful Business IdeaAI assistant: Microsoft CopilotAuthor and marketer: Mark SchaeferTubbTalk interview with Dan Scott: How to Grow Your Business in an MSP Community Like IT NationConnectWise CEO: Arnie BelliniBusiness expert: Karl PalachukLeadership conference: Global Leadership SummitArlin's daily email on Scripture

Robert Gibbons is Chief Revenue Officer at Aabyss, and Troy Midwood is the Chief Technology Officer. This interview was recorded with Richard Tubb live at Dattocon in Dublin in June 2024.Robert and Troy shared their experiences in the IT sector, and explained why they believe it's important to attend conferences such as Dattocon, and why they even bring along their intern!Robert tells Richard what the MSP community means to him, the most valuable lesson he's learned, and what he would do differently if he was to start an MSP again tomorrow. Richard also asks Troy to share some advice for MSPs who are stuck in the mindset of ‘being a tech guy', why modern MSP owners need to change their attitude to achieve longevity, and what was true when Troy started in the industry that's still true today.Mentioned in This EpisodeIT conference: DattoconPodcast: Richard's interview with RobertBook: Marcus Sheridan: They Ask, You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, 2nd Edition, Revised and UpdatedCybersecurity accreditation: Cyber Essentials/Cyber Essentials+Quality management certification: ISO9001Environmental management certification: ISO14000Information security certification: ISO2700Peer group: SBSC Northwest GroupIT management platform: KaseyaPSA tool: AutotaskRMM tool: Datto RMMDocumentation tool: IT GlueCloud marketplace: Pax8IT conference: Pax8 Beyond (Denver)IT conference: Pax8 Beyond EMEA (Berlin)

In this episode, Richard Tubb speaks to Eric Östlund-Folkeryd, the go-to market lead for Microsoft AI at Pax8 EMEA. He's the business lead for Microsoft CoPilot and other AI tools.Eric worked in commercial AI and SaaS roles at multiple organisations, which makes him the ideal person to help MSPs make the most of the latest tools.He shares his journey in the sector and how he joined Pax8. Richard asks Eric to describe the opportunity for managed service providers with AI and to explain what Microsoft CoPilot is. They also look at challenges with integrating these tools.Eric tells Richard why MSPs should treat themselves like a client and try out AI tools internally first. They also dig into the tools Pax8 have and why they introduced CoPilot Coffee sessions.Eric also shares how he uses AI tools in his everyday life and what's surprised him about Microsoft CoPilot. He's also honest about why AI isn't a magic wand. Plus, he talks certifications, new features and success stories.Mentioned in This EpisodeAI assistant: Microsoft CoPilotAI tool: ChatGPTIntelligence system from the Terminator films: SkynetHelp with writing AI prompts: Prompt BuddyMicrosoft collaboration tool: TeamsMicrosoft AI certification: Azure FundamentalsMicrosoft skills challengesMicrosoft AI certification: Azure Data Engineer AssociateAI-powered data analytics tool: Microsoft FabricMicrosoft annual conference: BuildPax8 annual conference: Beyond

In this interview, Richard Tubb is joined by David Allen, the godfather of modern productivity. He's the author of Getting Things Done, the best selling book that spawned the GTD movement, which is now a part of daily life for millions of people all over the world. David has over 40 years' experience as a management consultant and executive coach, and they have earned him the titles of personal productivity guru by Fast Company and one of the top 5 executive coaches by Forbes Magazine.Richard asks David about his new book and why he chose to work with a co-author. They talked about GTD as a movement and how it can be used digitally or with pen and paper.David explains what impact he thinks technology will have on the GTD methodology in future and why it's so popular with tech geeks. He also discusses how it works in teams and the mistakes to avoid making when you're new to GTD.Richard asks David to share his tips on managing decision fatigue and how to avoid distraction, who inspires him and a book he always recommends. Mentioned in This EpisodePost-Industrial Institute Frode L OdegardRutger Bregman – HumankindGetting Things DoneTubbTalk 150

In this episode, Richard Tubb speaks to Juan Fernandez, the Global Channel Chief at SuperOps, the next-gen platform for MSPs. A former MSP and investor, Juan's achievements have been recognised across the industry, winning a host of awards.Juan shares his journey in the MSP space, who SuperOps are and what Juan's role involves, as well as how he came to be part of the company. Richard asks Juan to explain how their CEO takes a different approach to business.Juan tells Richard what he looks for in team members, what to do when people can't reach their potential and how to build resilience as a leader. They also explore what to do if people are in the wrong role for their skillset. Richard asks Juan about the SuperOps' international strategy and what's next for the organisation, as well as the best ways to stay up to date with the latest trends and changes in the industry.Juan also shares the mistakes he made as an MSP owner, what CompTIA means to him and how he became a published author. Plus, he explains why not having a mentor makes him a better leader and answers a listener's question. Mentioned in This Episode Cloud business suite: ZohoHelpdesk and ticketing software: FreshdeskCybersecurity solutions: RSATubbTalk 147: One Woman in Tech's Remarkable Journey from MSP to Community ManagerMSP peer group: CompTIAJuan's book: The MSP Owner's Handbook: QBR EditionAuthor and MSP sales expert: Marnie StockmanResearch firm: Lifecycle InsightsInteractive audio and video walkthroughs: TalkTrackAntivirus: Microsoft DefenderCloud solutions Provider: SherwebTubbTalk 150: 25 Years an MSP - Valuable Lessons You Learn from Longevity

Time for another Team Tubb Travelogue!In this instalment, Lenka Koppova catches up with Richard Tubb, Stephen McCormick and a few special guests who are currently in London at the SuperOps SuperSummit Beer & Banter afterparty after a busy week.Grab a cup of your favourite tea or coffee or even something stronger, relax and join them for a fun conversation about the highlights from these amazing events.Plus... the Team Tubb Travelogue Quiz is back! Can Richard and Stephen answer Lenka's tricky questions?Did you know…ExCeL London opened in November 2000, in an area of huge regeneration in London's historic Royal Docks and the first ever event held there was the London International Boat Show?!Do you think that Richard and Stephen knew this fact after spending 2 full days in this venue?But most importantly' you'll learn more about the MSP show and the SuperOps SuperSummit.MSP Show: A Thriving Hub for Managed Service ProvidersThe first MSP Show, co-located with the established SITS Service Desk Show, was a smashing success.It offered a vibrant atmosphere where MSPs connected, learned, and shared best practices. Attendees benefited from insightful talks by industry leaders, gained practical knowledge from educational sessions, and built valuable connections with fellow MSPs.We'll definitely be back next year!SuperOps SuperSummit: Powering Up Your MSP Business with Insights and CommunityThe SuperOps SuperSummit offered a unique experience for Managed Service Providers. Unlike traditional industry events, the SuperSummit prioritises knowledge-sharing and building a strong MSP community. Attendees were able to gain valuable insights from successful MSP leaders through panels like "Super MSPs of Europe."The focus goes beyond theory, encouraging attendees to implement the learned strategies for real-world results. This collaborative environment fosters peer-to-peer learning and allows attendees to learn from each other's experiences.If you're looking for an event that empowers your MSP business with actionable knowledge and a supportive network, the SuperOps SuperSummit is the perfect fit.It was a busy, but exciting couple of days for Richard and Stephen.The MSP show took place at the Excel Centre, London on the 17th and 18th April 2024 and the SuperOps SuperSimmut was hosted at The View, Lincoln's Inn Fields in London - which also serves as the headquarters for The Royal College of Surgeons of England.Were you at any of these events too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

In this episode, Richard Tubb speaks to Craig Sharp, the founder of UK based MSP Abussi, one of the longest-running managed service providers in the country. Craig founded Abussi in 1995 as a database supplier, and the business has transitioned over the past 26 years from software into break/fix hardware. Today they offer managed services, which they've been rocking for more than 15 years. Craig is something of a go giver and incredibly knowledgeable on customer success and managed services and is always willing to help a fellow MSP.Richard asks Craig how he started the business and where he got the name from, before delving deeper into what makes Abussi unique, including Craig's decision to keep the business small and how they work on relationships to retain clients long-term.Craig explains the business benefits for visiting your clients in-person and why he focuses on systems and processes rather than tech tools, and why his passion for sharing knowledge ultimately helps his clients.Richard asks Craig about the tools Abussi use to help their clients and the vendors they partner with, as well as why they recently changed some suppliers. They also discuss how the Abussi team stays up to date with the industry and what the future holds for the business.Craig shares his advice on where IT and managed services is going as an industry, how to handle wrong-fit clients and the biggest mistakes Craig sees MSPs making today.Richard also asks Craig to share who his mentors and influences are and what he does to relax, as well as what the MSP community means to him and why you shouldn't be afraid of your competitors. Mentioned in This EpisodeOlympian and TV presenter: Kriss AkabusiDesign consultants: ScitechBook: Paul Jarvis: Company of One: Why Staying Small is the Next Big Thing for BusinessSatellite internet provider: StarlinkBook: Michael E Gerber: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About ItBook: Douglas Adams: The Hitchhiker's Guide to the GalaxyData visualisation tool: Power BIBook: Bob Burg: The Go-Giver: A Little Story About a Powerful Business IdeaMSP peer group: The Tech TribeBook: Cal Newport: Deep Work: Rules for Focused Success in a Distracted WorldCollaboration tool: SharePointCloud storage: OneDriveCloud marketplace:

In this episode, Richard Tubb speaks to Allen Edwards, an accomplished entrepreneur and speaker. He's the founder of Eureka Process and the co-owner of Gozynta. Allen has also just published a book: “Process and the Other P Word (Which is also Process): the Power and Profitability of Process Within Your IT Business.”Mentioned in This EpisodeGozyntaAllen's book: Process and the Other "P" Word (Which is Also Process): The Power and Profitability of Process in Your IT BusinessOperating system: Novell NetWareIT management tool: ConnectWisePodcast interview with Dan AdamsBusiness finance tool: QuickBooksIT business expert: Karl PalachukBook coach: Mike CapuzziBook: Michael Gerber: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About ItBook: Robert Kiyosaki: Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!Richard's book: The IT Owner's Survival GuideBook: James Clear:Atomic Habits: the life-changing million-copy #1 bestsellerCollaboration tool: TeamsCollaboration tool: SlackBook: Dr Atul Gawande: The Checklist Manifesto: How to Get Things Right. Atul GawandeDocumentation management tool: IT GlueCollaboration tool: ConfluenceCollaboration tool: SharePointBook: Karl Palachuk: Relax Focus Succeed - Revised EditionMeditation app: HeadspacePodcast interview with Karl PalachukMSP community:

Time for another Team Tubb Travelogue!Gudrun Lauret catches up with Richard Tubb, Stephen McCormick and Lenka Koppova who are in Birmingham for two events -- Channel Live, and UpLift Live 2024!Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from these two events.There are shout-outs to old and new friends, a discussion on the impact of LinkedIn, and Stephen's voice almost gives out!Plus... the Team Tubb Travelogue Quiz is back! Can Richard, Stephen and Lenka answer Gudrun's LinkedIn theme questions?Did you know...Channel Live positions itself as the networking hub for the ICT Channel and connects IT resellers, service providers, MSPs and Channel partners face-to-face with vendors, distributors and expert speakers from across the sector - all together, all for free.Uplift Live is the UK's first LinkedIn-focused conference at Millennium Point in Birmingham.It is THE place to learn from and network with engaged users of the world's number one business platform.UpLift Live is the brainchild of LinkedIn expert, John Espirian (a former guest on TubbTalk!).Were you at either Channel Live or Uplift Live too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

In this episode, Richard Tubb talks to Dean Watmough, an expert on MSP people. He's the CEO and cofounder of Humnize, a UK based business that is focused on empowering MSPs to build, develop, and retain highly skilled teams.He and Richard talk about how Humnize came about, how they help their MSP clients to leverage people power and how they find the right candidates for their MSP clients.They chat specifically about recruitment: where MSPs go wrong with their approach to it, why traditional recruitment companies don't work for MSPs and the aspects of recruitment that Humnize want to change.Dean explains why his team work remotely and why it's important to build connections in hybrid workforces. He also shares what he thinks modern HR looks like for MSPs, and why Humnize offer a free HR health check to all MSP clients.They also discuss mental wellbeing in the workplace, Dean's suggestions for improving mental health, and what the future holds for Humnize.Mentioned in This EpisodeHumnizeIndeedGlassdoorRichard Branson

Time for another Team Tubb Travelogue!Lenka Koppova catches up with Richard Tubb, Stephen McCormick and special guest Tom Welton of Pax8, who are in London for the huge Cloud & Cybersecurity Expo 2024!Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.There are shout-outs to old and new friends, a story about smoke jumpers, and a chat about the impact of Artificial Intelligence on cybersecurity and our lives as a whole.Plus... the Team Tubb Travelogue Quiz is back! Can Richard, Stephen and Tom answer Lenka's cybersecurity themed questions?Did you know...The Cloud & Cybersecurity Expo is part of the Tech Show London.Tech Show London is an award-winning event featuring an unparalleled line-up of world-renowned speakers and exhibitors. They come together to present the most cutting-edge cloud technologies and high-quality services, setting the stage for innovative digital transformation strategies.Tech Show London events include Cloud Expo Europe, DevOps Live, Big Data & AI World, and Data Centre World.This year both events took place at the Excel Centre, London on the 6th and 7th March 2024.Were you at the Cloud & Cybersecurity Expo events too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

In this episode, Richard Tubb speaks to Nancy Henriquez, Head of Community at SuperOps. They offer an AI-powered PSA-RMM solution for MSPs of all sizes. Nancy tells Richard how she went from MSP owner to community leader.Nancy tells Richard why she changed career, what SuperOps do and why they're playing down the AI aspect of their offerings. Plus, she picks her favourite of the latest tools that SuperOps are developing.She describes a typical day as Head of Community and why MSP communities are so important. Richard and Nancy then talk more specifically about women in tech: what they can contribute to the industry and how their role might evolve. Richard asks Nancy what the biggest barriers are that women experience in the tech sector and how leaders can better support women in the industry, and highlights some organisations who are already working to bring about change Nancy's advice to any young women who want to get into IT and practical steps that companies and individuals can take to create a more welcoming and a more inclusive environment specifically for women in tech. Mentioned in This EpisodePodcast: Richard's previous interview with NancyBook: Bob Burg: The Go-GiverPeer group: CompTIAPeer group: The Tech TribeYoung women in STEM group: Nerdy Girl SuccessBusiness strategy: Channel FuturesWomen's STEAM organisation: Women in TechChannel marketer: Kris BlackmonCEO of Proda Technology: Marissa MaldonadoEchelon Computer Technologies: Justine AndersonLionguard CEO: Michelle AccardiChannel chief: Michelle Ragusa-McBainCEO of 3rd Element Consulting: Dawn SizerFounder of Bluebird Leaders: Rebecca WoodsSales Development Representative at SuperOps: Nicole JamesWomen in Tech ebook

In this episode, Richard Tubb speaks to Michael Lawson, who has over15 years of experience in working with MSPs. A seasoned startup founder, he's recently built an exciting new platform for MSPs. Movebot is designed to make data migration easier, particularly at scale.Michael tells Richard how he came up with the idea for Movebot, the tools it integrates with and the tech requirements for MSPs to run it effectively for themselves and their clients.Richard asks Michael to explain the types of data Movebot migrates and how to use it for data merges, as well as giving some examples of how real-life MSP use the tool in their businesses.Michael also talks through how Movebot transfers live data and how Movebot helps its global MSP clients to stay data compliant and up to date with legislation changes in their home countries.Richard asks Michael what Movebot's tech support and outsourcing offerings look like, the pricing structure, and his plans for Couchdrop and Movebot in 2024 and beyond.Mentioned in This EpisodeMovebot's parent company and SFTP solution: CouchdropCloud storage solution: DropboxMulti-tier storage: Apache IgniteMicrosoft collaboration tool: SharePointMicrosoft's online communication suite: Office 365Google's online communication suite: WorkspaceCloud-based client portal: HuddleProject management tool: BIM 360Amazon cloud storage: S3Cloud storage: WasabiCloud storage and backup tool: BackblazeUK data protection legislation: GDPRUS health legislation: HIPAACalifornian consumer legislation: CCPAPrivacy experts: KeepablOnline collaboration tool: SlackMSP peer group: IT NationOnline chat forums: DiscordMovebot's Discord channel

In this episode, Richard Tubb speaks to Dan Adams. Dan is the chairman of New England Network Solutions, a Massachusetts-based MSP, and he's also the founder of Up-skill, a media and e-learning service for IT professionals. Dan is also the author of "The Tech Nerd's Guide to Career Success: Seven Proven Lessons to Unlock Your Growth in an IT Services Company". He explains why he was inspired to write a book and who it's for.Dan shares the story of his career in the IT space and how he set up and grew his MSP, as well as what inspired him to write his new book, who it's aimed at and how it can help engineers as well as business owners.Richard and Dan discuss the disconnects between the roles an MSP owner has, how engineers think versus how MSPs think and Dan's four success quadrants for MSP owners.They also talk about the lessons in the book around measuring competence and success, how MSP owners can encourage their engineers to learn from the book's advice, and how it can be beneficial to those in both nimble and larger-sized MSPs.Dan also shares who his mentors are, what the MSP community means to him both professionally and personally, and the book he's gifted most often to employees and colleagues.Mentioned in This EpisodeOperating system: UnixOperating system: Windows for WorkgroupsOperating system: Windows NTOperating system: Novell NetWareCommunication tool: AppleTalkMicrocomputer networking system: ARCNETSoftware company: cc:MailWord processing tool: WordPerfectSpreadsheet programme: Lotus123MSP peer group: HTG EvolveInterview with Erik Thorsell: Why are You Building an MSP Business, Really?Dan's book: The Tech Nerd's Guide to Career Success. Seven Proven Lessons to Unlock Your Growth in an IT Services CompanyBook: Bob Burg: The Go GiverBrian O'Connell from Service LeadershipInterview with Dan Scott of IT Nation: How to Grow Your Business in an MSP Community Like IT NationTed Halsey of Snap Tech ITMSP peer group: The Tech TribeMSP peer group:

In a unique bonus episode of TubbTalk, Richard Tubb discusses why he wants to do an audio version of his popular MSP Insights newsletter.Richard explains that many MSPs prefer to listen rather than read. If you're busy or commuting, it's easier to have audio on in the background.Plus, Richard hopes that this will help him reach a bigger audience, who may not know about him already. And as recording audio content is time-consuming and draining for him, Richard prefers to write an update instead, as he explains in this episode.Except it's not Richard speaking at all. What you'll hear is a synthesised version of his voice, created with an AI tool called Descript.What do you think? Revolutionary or world-destroying? Would you use it in your own business? Would you enjoy listening to a recording knowing it wasn't really the person you follow? Mentioned in This EpisodeVideo and audio editing and AI Tool: Descript

In this episode, Richard Tubb speaks to Nigel Moore, the illustrious founder of The Tech Tribe. It's community for forward-thinking MSPs looking to network, collaborate and learn from their peers. Its members have access to marketing, training, expert panel discussions and more.This is a bumper episode, so get a flask of tea, a packet of biscuits and settle in to learn from Nigel and Richard! Nigel explains how The Tech Tribe came about, why people join and why it attracts industry experts. He also shares his advice on running a successful MSP without working long hours, how to grow a strong team culture and how they deal with disagreements in The Tech Tribe community forums.Nigel talks openly about how he overcame addiction to grow a successful business and how this led to meditation and journalling practices.He shares his tips on how to tackle difficult conversations and why he thinks AI might help us better understand ourselves.Richard asks Nigel why he invests in businesses, and not necessarily those in the IT industry, his current favourite apps and a fact about himself that always surprises people when they learn it.Finally, they discuss who Nigel's mentors and inspirations are on his life and work, which book Nigel has gifted more than any other, and why he doesn't like receiving presents himself.Mentioned in This EpisodeNigel's previous appearance on TubbTalkAuthor and business expert Karl PalachukMSP Community: CompTIAMSP Community: ConnectWise EvolveMSP Community: TruPeerMSP Community: ASCIIMarketing and sales tool: GrowablyMSP Community (Australia): SMBiTMSP marketing expert: Paul GreenMSP coach: Andrew MoonMSP sales expert: Jennifer BleamIT coach: Pete MathesonMSP Sales Whisperer: Paul LloydJamie Warner at InvarosoftList of MSP peer groupsOnline coach: James SchramkoBook: James Schramko: Work Less, Make More: The Counter-Intuitive Approach to Building a Profitable Business, and a Life You Actually Love

This episode was originally recorded live as a chat between Richard Tubb, Dray Agha and Joe Burns on the topic of cybersecurity. Dray is UK Manager for Threat Operations for Huntress, a managed cybersecurity platform.Joe is the owner of Reformed IT, an MSP based in the East Midlands. He's also a Huntress customer, using their outsourced NOC services. They both generously gave up their time for this TubbTalk Live show.Richard asked Joe to explain why he chose to partner with Huntress rather than doing his own cybersecurity and the experience of integrating Huntress tools into his tech stack.Richard also asks Dray about Huntress: how they find the right employees and their approach to 24/7 cybersecurity support. Richard asks Joe how to assess cybersecurity systems and Dray how Huntress support their clients to do cybersecurity better.He also asks Joe to explain session hijacking and Dray about the importance of conditional access policies. Finally, he asks them both for their thoughts on government involvement in regulating MSP cybersecurity.Mentioned in This EpisodeTech TribeSecurity testing: Red Team and Blue TeamSecurity qualification: Certified Ethical HackerCybersecurity best practices framework: CIS ControlsDefence licences: Huntress Neighbourhood WatchMSP conference: Managed Services SummitMSP peer group: SBCS NorthwestMSP business expert: Karl PalachukMicrosoft 365 Business PremiumCybersecurity certification (UK): Cyber EssentialsCybersecurity certification (UK): Cyber Essentials+Cyber advisorCybersecurity compliance: CompTIA TrustmarkCybersecurity certification (USA): CISAInformation security standard: ISO 27001Cybersecurity awareness platform: Curricula

This is another Team Tubb Travelogue!Steve McCormick catches up with Richard Tubb and Pascal Fintoni who are in London for two different yet complementary international events: the B2B Marketing Expo and the Call & Contact Centre Expo.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the tech highlights from each expo.There are shout-outs to old and new friends and a chat about the impact of AI on all our marketing and customer service practices.Plus lessons about preparing for trade shows, and... the Team Tubb Travelogue Quiz is back!Richard and Pascal share their reactions and new findings from the two international events, the inevitable travel mishaps, food reviews and together they tackle one important question:Is knickerbocker glory better than sticky toffee pudding?Did you know...The B2B Marketing Expo showcases cutting-edge developments in marketing and features high-quality exhibitors and interactive sessions, making it a must-attend event for marketing professionals seeking the latest trends and innovations in the industry.The Call & Contact Centre Expo has become Europe's major event showcasing the latest technologies and strategies for customer engagement, and inviting organisations to transform their Help Desk experience through engaging conversations and reimagining processes.This year both events took place at the Excel Centre, London on the 29th and 30th of November 2023.Were you at the 'B2B Marketing Expo' or 'Call & Contact Centre Expo' events too? Send us a voice recording with your highlights and we will add your comments to our next Team Tubb Travelogue.

In this episode, Richard Tubb talks to Phylip Morgan, the Chief Revenue Officer at Pax8. A cloud marketplace, they believe that the distribution market and the whole channel is fragmented, and somebody needs to unite and bring it together.Phylip shares his journey in the IT space, what drew him to Pax8 and how the industry has changed since he started, as well as one thing that's stayed the same, and what's coming next for Pax8.Phylip explains to Richard why he thinks that data is like oil and why data sharing doesn't affect your competitive advantage, and they also discuss what AI means for the MSP sector. Richard also asks Phylip to explain more about Pax8: their approach to community and their workplace culture, the Pax8 Beyond conference and the future of live events. Phylip also talks about his life outside of work – being a father, grandfather and church pastor. Mentioned in This EpisodePax8Pax8 BeyondThe Tech TribeCompTIABook: Bob Burg: The Go-GiverSpeaker and author Patrick Lencioni on YouTubeSpeaker and management consultant Peter DruckerThe Culture Creation CanvasAI tool: Chat GPTMicrosoft AI assistant: CoPilotAI web chat: Bing Chat Enterprise Interview with James Marshall at Microsoft IgniteCloud solutions provider: Wirehive (acquired by Pax8)Book: David Allen: Getting Things DoneSBSC Northwest Group run by Robert GibbonsChurch founder: Bill HybelsCalon ChurchLeadership consultant: Ken BlanchardGlobal Leadership Summit

We managed to track down Richard Tubb and Steve McCormick during a recent trip to the North West of England. It was a busy couple of days; they attended the MSP Summit Manchester 2023 and then they fought their way through heavy traffic for the SBSC North West evening event, where we finally caught up with them.This is a fun discussion with the usual mix of event recap, travel woes, impromptu practical advice and culinary delights! And well-deserved shout-outs to great individuals including:Phyl Morgan from Pax 8, Kate Wood from Women In Tech North, Robert Gibbons from Cara Technologies and SBSC North West, Sam Sheridan from Sheridan Computers.And let's not forget Richard's newfound friend... the legend that is Kevin Keegan!Did you know...The Managed Services Summit Manchester is a major event in the IT industry featuring impactful presentations by industry leaders, networking opportunities, and a platform for critical business discussions.The SBSC North West is an independent forum for Microsoft Small Business Specialists, fostering collaboration among members to share best practices and insights within the Microsoft Small Business community.Were you at the 'MSP Summit Manchester' or 'SBSC North West' events too? Send us a voice recording with your highlights and we will add your comments to our next Team Tubb Travelogue.

In this special bonus episode of TubbTalk, recorded live at Microsoft Ignite, Richard Tubb speaks to James Marshall, Azure Success Manager at Microsoft UK. They talk about what's new at Microsoft and what MSPs can look forward to.James tells Richard why IT professionals should attend Microsoft Ignite, and they discuss why hybrid conferences are still needed, as well as how Microsoft goes about delivering virtual event.Richard asks James about their commitment to the environment and how they're redressing the balance from past technologies. They explore thenew Co-Pilot AI Assistant and Co-Pilot Studio, what Microsoft Loop is and why Azure is a good fit even if you're new to business.Mentioned in This EpisodeEvent: IgniteDesign events: BuildPartner event: InspireOnline office tools: 365AI assistant: Co-PilotAI tool: Chat GPTVideo conferencing: TeamsEmail software: OutlookCollaboration tool: SharePointCo-Pilot StudioCollaboration tool: LoopCloud computing tool: AzureOnline training: NinjaNote taking app: OneNoteBusiness apps: Dynamics 365

In this episode, Richard Tubb speaks to Mark Taylor, the founder of Chorus, a Microsoft-focused MSP. Today, they are a leading MSSP, providing channel focused MDR and MXDR services built on the Microsoft security stack. Mark now serves as the CTO.Mark explains his background and how he ended up in the IT space, what an MSSP does and why he decided to become one. He also explains how the team manage their responsibilities when providing both MSP and MSSP services.Richard asks Mark to explain various security acronyms, how Chorus deal with client security breaches, and the types of clients they help. Mark also explains how the business gained MISA certification from Microsoft and what that means for their clients. Mark tells Richard how they support MSPs who want to transition to be an MSSP and the things to consider as well as sounding a note of caution. They discuss the biggest mistake MSPs make with cybersecurity and what AI means for both MSPs and MSSPs.Finally, Richard asks Mark to share who has been an influence on his life and career, his go-to resources to stay up to date with the industry, and what he does in his spare time.Mentioned in This EpisodeChorusCloud computing solution: AWSIT distribution company: TD SYNNEXCommunities network: RedditFlight club: Gravity IndustriesBusiness apps: Dynamics 365Security solutions: DefenderSecure device and app management: InTuneZero Trust policy engine: Microsoft Entra Conditional AccessCloud security solution: SentinelConference: IgniteMISA (Microsoft Intelligent Security Association)MXDR VerifyAI assistant: Co-PilotOnline office tools: 365Collaboration tool: SharePointCloud storage: OneDriveVideo conferencing: Teams

In this impromptu Travelogue, Pascal Fintoni manages to catch up with Richard Tubb, Stephen McCormick and special guest Tracie Orisko, Senior Director of Sales Development & Community at Huntress.You can expect the usual mix of practical business advice, food and drinks reviews, fun travelling anecdotes and our Team Tubb Travelogue Quiz!The 'Breaches & Brews' Events were informal gatherings organised by Huntress UK at great breweries and distilleries across London, Manchester, Birmingham, and Bristol. These events brought together Managed Service Providers (MSPs) and their teams to discuss essential cybersecurity topics and gain insights into Huntress' collaboration with MSPs in the ongoing battle against cybercriminals.Were you at one of the 'Breaches & Brews' events too? Send us a voice recording with your highlights and we will add your comments to our next Team Tubb Travelogue.

In this episode, Richard Tubb speaks to sales expert Danny Boyle, author of "Sell More, do Less, an MSP and IT Specialists' Guide to Better Sales Calls.” Danny's a sales leader with a proven history of success in driving step change growth for cloud software brands in the IT industry. He shares his advice on how MSPs can become comfortable with selling.They talk about Danny's background, how he got started in the IT space, who Ninja One are and what Danny does there. Richard asks Danny what inspired him to write a book and why now.Danny and Richard also dig into sales tactics and how to do better with selling. They look at the reasons why MSPs struggle with sales, the skills you need, and why Danny believes anyone can sell.Danny also shared the biggest mistake MSPs make when they think about selling, his BANK OUT process and the structure and cycle of sales. He also explains why he thinks he has such a high closing rate.Plus, Danny tells Richard how studying psychology and sociology taught him how to build better relationships and who he considers as mentors in the IT space as well as what he does in his spare time.Mentioned in This EpisodeMSP Expert Rick YatesPsychologist Jordan B. Peterson Book: Bob Burg: The Go GiverMSP Expert James Steel