Podcasts about kaseya

Overview:  In this episode of the SMB Community Podcast, hosts James and Amy discuss various topics relevant to the IT and MSP community. The hosts delve into a listener's question on the advisability of borrowing money for business growth, discussing potential pitfalls and safer investment strategies, particularly in mergers and acquisitions. The episode also covers significant industry news, such as the surprising appointment of Rania Sukar as the new CEO of Kaseya, speculating on what changes she might bring to the company. Amy and James share further insights into differentiating MSPs through AI, business direction, and technical leadership, emphasizing the importance of tailoring services to clients' specific business goals. They also discuss financial planning, highlighting trends in 401k savings and offering advice on retirement planning for business owners.  --- Chapter Markers: 00:00 Introduction and Welcome 00:24 Weekend Catch-Up  03:18 MSP Question of the Week: Should a business borrow money for business growth? 06:35 Industry News: New CEO for Kaseya 11:22 Differentiating MSPs in 2025 18:58 Financial Health and Retirement Planning for MSP Owners 27:34 Upcoming Events  29:31 Conclusion and Sign-Off --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

We kicked off with a discussion on how the past 12 months have felt for MSPs, and Greg was quick to point out the odd paradox we're facing. Despite global uncertainty, economic pressures, and geopolitical challenges, the MSP space is actually buoyant. Kaseya itself is growing significantly, and since around 98% of its revenue comes through MSPs, that tells us a lot about the health of the IT channel as a whole. However, while the numbers look good, the reality on the ground isn't all rosy. Some MSPs are struggling with client churn, budget cuts, and shifting customer expectations. Greg stressed that agility is the superpower in today's climate. Those MSPs who are able to pivot their message, adapt their offer, and align more closely with the behaviours and values of growth-focused clients are the ones staying ahead.  What really struck a chord was the shift away from the technical ‘what' of IT and towards the business ‘why'. Greg made it crystal clear that MSPs today need to go beyond just fixing stuff and start solving real business problems. The IT channel is evolving fast, and it's not enough to simply respond to requests. Clients, particularly those who are scaling and innovating, want MSPs who bring ideas to the table. They want advisors who understand compliance, business process improvement, automation, and yes, even a bit of AI and machine learning where it makes sense. The standout point? Clients are now leaving MSPs not due to bad service, but because their current provider isn't offering the services, tools, or strategic thinking that they actually need to move forward. That's a wake-up call for all of us in the IT channel.  We also talked about identifying the right clients. Not just by size or sector, but by mindset. Are they members of a professional body? Do they work with a business coach? Are they investing in growth? Or are they protecting a lifestyle? If it's the latter, they may not be the right fit for an MSP wanting to scale. Understanding client behaviour, not just industry type, is a big step forward in smart prospecting.  Another major thread that came up was the rise of co-managed IT and the impact of enterprise trends on the SME market. Greg explained that what happens at enterprise level today hits the SME space about 12 to 18 months later. Right now, we're seeing more demand for compliance as a service, and the margins are strong – around 70% in some cases. The opportunity for MSPs to step into this space, particularly with business-grade solutions that simplify and automate, is huge. It's not about flogging more tech. It's about empowering clients to run smarter businesses. That's what's going to keep you relevant in the IT channel in 2025 and beyond.  Greg also talked about how younger business leaders are coming through with entirely different expectations. They're digital natives, want slicker experiences, and have no patience for clunky processes. They expect their MSP to operate like the apps and services they use every day. If you're not adapting to that, you'll get left behind. That includes offering flexible communication methods, making contracting simple, and thinking about how you serve clients from their point of view, not yours.  One of my favourite parts of the chat was when Greg spoke about the importance of getting out of your comfort zone. That means attending your client's industry events, not just IT shows. You've got to understand what's going on in their world if you want to be more than a tech vendor. Greg's example of “RoofCon” raised a chuckle, but the principle is serious – when you speak your client's language, you earn their trust.  We wrapped up with a look ahead, and while Greg couldn't spill the beans on all of Kaseya's upcoming announcements, it's clear there's a lot of innovation on the horizon. But the real excitement came when he talked about the rise in peer groups. Seeing MSPs come together, share knowledge, and improve not just their businesses but their lives – that's what it's all about. It's a reminder that no MSP is perfect. There's always someone ahead of you and always someone behind. So reach out, get help, and keep evolving.  The IT channel is changing rapidly. If you're an MSP owner and you're still just selling IT support, you're going to get overtaken. But if you pivot, listen to what your clients actually need, and start focusing on business outcomes, there's a massive opportunity waiting for you.   Connect with Greg Jones on LinkedIn and see what he's up to by clicking HERE.    Make sure to check out our Ultimate MSP Growth Guide HERE, and remember that the help is out there. You just have to go get it.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

ConnectWise has launched a unified MSP platform and an ASIO-powered professional services automation (PSA) solution at their IT Nation Secure event. The new offerings aim to streamline operations for managed service providers (MSPs) by providing features such as unified log management, automated alert triage, and customizable dashboards. The ConnectWise Pro package bundles essential tools into a single contract, allowing partners to choose flexible pricing models. This strategic move is designed to enhance operational efficiency and position ConnectWise as a central player in the MSP ecosystem.In a significant industry shift, Kaseya has appointed Rania Sukar as its new CEO, coinciding with ConnectWise's event. Sukar, a former executive at Google and Intuit, brings a wealth of experience in technology solutions for small businesses. Her focus on enhancing customer experience and leveraging artificial intelligence (AI) for profitability reflects a broader trend in the industry. The timing of her appointment is seen as a strategic maneuver to capture attention during a competitor's major announcement, indicating Kaseya's intent to assert its presence in the market.Breach SecureNow has introduced the first generative AI certification program tailored for MSPs, aiming to equip them with the knowledge to guide clients through AI adoption. This certification is crucial as AI becomes increasingly integrated into small and medium-sized businesses, often without proper management. By providing a structured framework for AI usage and cybersecurity best practices, Breach SecureNow positions itself as a leader in AI training for MSPs, potentially setting a standard in the industry.The venture capital landscape is undergoing a transformation, with a notable slowdown in traditional funding rounds, particularly at the seed stage. New data indicates that nearly half of all seed deals are now classified as bridge rounds, reflecting market volatility. Investors are shifting their focus towards acquiring established service-oriented companies and enhancing them with AI, a strategy that could reshape competition and valuation in the IT services sector. This evolving investment model emphasizes the need for MSPs to adapt to the changing landscape and consider how AI can enhance their operations and profitability. Four things to know today 00:00 ConnectWise Modernizes PSA, Bundles Tools Under “Pro” Brand, and Launches Endpoint Solution with Microsoft and Pax803:56 New Kaseya CEO Rania Succar Brings Small Business Tech Focus, Amid Strategic Timing06:25 Breach Secure Now Launches First AI Certification for MSPs as NinjaOne Acquires Dropsuite, Radware Expands Threat Intel08:47 As Series A Deals Collapse, Investors Shift to AI-Powered Roll-Ups of Service Businesses This is the Business of Tech.    Supported by: https://getflexpoint.com/msp-radio/https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

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In this episode, I sit down with Brady Nash—one of the wisest and most strategic business minds I've ever met.   Brady's entrepreneurial journey is nothing short of remarkable. He started his company with credit card debt, selling plasma on weekends to keep things afloat. Fast forward to today, he's led a successful exit with a private equity acquisition for a very large (and undisclosed) sum.  As the former Co-Founder and CEO of BNG Holdings, Brady's company moved billions of dollars annually, building one of the largest payment processing companies in North America. BNG was also the parent company of ConnectBooster, a payments automation platform for the IT channel, which was acquired by Kaseya's private equity group.  But what sets Brady apart isn't just his business acumen—it's his character. He's a man of strong faith, integrity, and discipline, living a clean life without ever touching alcohol or drugs. He's proof that values and success can go hand in hand.  In this conversation, we get real about:  Why service businesses need funding to grow  How to navigate lending, finance, and managing people  The brutal challenges of scaling a SaaS company  Today, Brady lives life on his terms—spending time with family and investing in ventures he believes in, like Donor Dock and other software startups. This is a must-listen if you're a founder, operator, or just someone chasing real growth—with integrity.  Resources:     https://www.nash-capital.com/   https://www.missionhomesnd.com/    https://capstoneclassical.com/   https://www.donordock.com/   https://www.linkedin.com/in/bradynash/        

Anthropic has launched its latest AI models, Claude Opus 4 and Claude Sonnet 4, which are designed to enhance coding capabilities and problem-solving skills. Claude Opus 4 is touted as the most powerful model to date, capable of autonomously handling long tasks for several hours and outperforming competitors like Google's Gemini and OpenAI's models in coding tasks. The new models also feature improved accuracy, with a 65% reduction in the likelihood of taking shortcuts compared to their predecessor, and include thinking summaries to clarify reasoning processes.OpenAI has made headlines with its acquisition of IO, a hardware company founded by former Apple design chief Johnny Ive, in a deal valued at $6.5 billion. This acquisition aims to bolster OpenAI's hardware capabilities by bringing in approximately 55 engineers and developers. The first products from this collaboration are expected to launch in 2026, representing a new type of technology rather than a replacement for existing devices. Additionally, OpenAI has introduced significant updates to its Responses API, enhancing its functionality for developers and businesses.Atera has unveiled its IT Autopilot, which claims to automate up to 40% of IT workloads, particularly in resolving Tier 1 IT tickets without human oversight. This innovation aims to alleviate technician burnout and improve work-life balance, with average resolution times of just 15 minutes. Meanwhile, Kaseya has partnered with Pulseway to enhance their offerings for IT professionals, integrating their solutions to provide advanced tools for managing IT environments.The Federal Communications Commission (FCC) has approved Verizon's $20 billion merger with Frontier Communications, a significant move in the telecommunications industry. This merger comes with a controversial requirement for Verizon to discontinue all diversity, equity, and inclusion initiatives, reflecting a shift in regulatory practices. The episode concludes with discussions on the implications of AI in personalization and privacy, emphasizing the need for responsible data management and the potential risks associated with AI-driven decision-making. Four things to know today 00:00 One Giant Week in AI: Claude Gets Smarter, OpenAI Goes Hardware, and Signal Says “Not So Fast” to Recall06:32 Automation and Ecosystems: Atera Targets Tier 1 Ticket Fatigue, Kaseya Expands via Pulseway Integration08:51 Consolidation With Consequences: Proofpoint Grows Quietly, Verizon Merger Tied to DEI Rollback11:22 From Gemini to Aurora, Generative AI Enters a New Era of Context, Capability, and Controversy  This is the Business of Tech.     Supported by: https://www.huntress.com/mspradio/https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Kaseya has launched a series of AI-driven tools and policy changes at its Connect 2025 event, aimed at enhancing operational efficiencies for IT service providers. The Kaseya 365 Ops platform utilizes AI to help customers improve their operational efficiency, with early users reportedly saving an average of 160 hours per month, equivalent to the productivity of one additional technician. Additionally, Kaseya is introducing free-to-use Datto backup hardware for up to three devices per customer, significantly reducing upfront costs for partners. The relaunch of the Datto Alto 5, a 2TB encrypted backup device offered at the price of a 1TB unit, provides better value and security for small to medium-sized businesses.SentinelOne, Huntress, and Microsoft have also made significant updates in cybersecurity and operational tools. SentinelOne unveiled its next-generation Purple AI Athena release, which automates critical processes such as threat triaging and investigation, while Huntress enhanced its managed identity threat detection and response solution to combat the rising threat of identity-based attacks. Microsoft announced that paid subscriptions will be required for its Windows Server 2025 hotpatching service, which allows administrators to install security updates without rebooting their servers, transitioning to a subscription model after June 30th.Homeland Security Secretary Kristi Noem announced plans to refocus the Cybersecurity and Infrastructure Security Agency (CISA) on protecting critical infrastructure from sophisticated threats, particularly those posed by China. She criticized previous leadership for mission drift and emphasized the need for improved information sharing across government agencies. Additionally, the Take It Down Act has passed the House, mandating social media companies to remove flagged non-consensual sexual images within 48 hours, raising concerns about potential misuse and the impact on smaller platforms.OpenAI has rolled back an update to its GPT-4.0 model due to concerns over overly flattering responses that compromised user trust. The company aims to refine its approach based on long-term user feedback, emphasizing the importance of accuracy and directness in AI interactions, especially for professionals in decision-making roles. This rollback serves as a reminder for IT leaders to ensure that AI-generated communications are truthful and not merely affirming, as the tone of AI can significantly shape trust in client relationships. Four things to know today 00:00 Kaseya Connect 2025: AI Ops Push, Free Backup Hardware, and Fred Voccola's Ongoing Presence Signal Business-as-Usual with a New Toolkit04:14 SentinelOne's AI Analyst, Huntress's Identity Defense, and Microsoft's Paid Patching 07:24 Noem Refocuses CISA on Infrastructure Threats as Congress Advances AI Image Takedown Law10:29 OpenAI Walks Back GPT-4o Update After Sycophantic Shift, Raising Critical Questions for AI Use in IT Services Supported by:  https://getnerdio.com/nerdio-manager-for-msp/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Zendesk has made a significant shift in its pricing model by moving away from traditional seat licenses to an outcome-based pricing structure. This change, articulated by CEO Tom Eggemeier, means that customers will only pay when an AI agent successfully resolves a business problem. This approach aligns with a broader industry trend towards consumption-based pricing, where costs are directly linked to the value delivered rather than the number of licenses or usage. As organizations increasingly adopt AI technologies, this model could reshape the software landscape, pushing providers to rethink their value propositions and focus on delivering tangible business outcomes.The Cybersecurity and Infrastructure Security Agency (CISA) is facing challenges as two high-ranking officials resign amid budget cuts that threaten to reduce its workforce by nearly 40%. The agency's Secure by Design initiative, aimed at enhancing software security, may be impacted by these changes, raising concerns about the future of national cybersecurity efforts. Additionally, CISA has halted the use of certain threat-hunting tools, which could further hinder its ability to address cyber threats effectively. The situation highlights the critical need for managed service providers (MSPs) to adapt their business models to incorporate security measures that align with evolving regulatory and customer demands.Kaseya and other companies are introducing AI-driven tools designed to enhance IT management and cybersecurity for managed service providers. Kaseya's Spring 2025 release includes features that automate workflows and improve user experience, while Cork Protection has launched a tool to help MSPs quickly assess cyber insurance policies. These innovations reflect a growing trend in the industry to leverage AI for operational efficiency and improved service delivery. As MSPs adopt these technologies, they can better position themselves to meet client needs and navigate the complexities of cybersecurity.OpenAI has partnered with The Washington Post to enable ChatGPT to summarize and link to the newspaper's reporting, marking a significant development in the relationship between AI and journalism. This collaboration aims to enhance the quality of information provided to users while raising questions about copyright and the reliability of AI-generated content. Despite OpenAI's advancements in research capabilities, concerns remain about the accuracy of AI in complex tasks. The partnership underscores the ongoing tension between the demand for high-quality information and the challenges of integrating AI into content creation and dissemination. Four things to know today 00:00 Zendesk Drops Per-User Pricing—Now It's Pay When AI Gets the Job Done03:56 Cyber Shakeup: CISA Faces Staff Exodus and Tool Loss While Pentagon Tightens Software Security Standards06:52 From Cyber Orchestration to Frontline AI: New Releases Highlight MSP-Centric Innovation Across the Ecosystem10:35 As OpenAI Partners with Major Newsrooms, Benchmark Reveals Deep Research Still Struggles with Accuracy  Supported by: https://timezest.com/mspradio/ https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Tipeee : https://fr.tipeee.com/tatami-connexion/Import Fight : https://import-fight.com/?srsltid=AfmBOoqPN3UydBVIMqHTFoIIQkDXhXCJOBqSmLEfqo4E82LCEKHTDB_2Code promo : TATAMI10L'UFC 314 a eu lieu au Kaseya center de miami dans la nuit du 12 au 13 avril. Cet UFC a tenu toutes ses promesses avec de belles oppositions et des réponses attendu sur certains combattants ! Nous allons débriefer la main card de cet événement ainsi que Ie combat de Nora Cornolle.Alors n'hésitez pas à venir passer un bon moment avec nous et à nous dire ce que vous avez pensez de cet UFC en commentaire !Bonne écoute !! Votre podcast préféré après les autres !

Kaseya's 2025 Global MSP Benchmark Report reveals that cybersecurity has emerged as a crucial revenue driver for managed service providers (MSPs), with 67% of respondents identifying it as one of their fastest-growing revenue categories. The report highlights that 76% of MSPs recognize their clients' primary concern is security, emphasizing the need for integrating cybersecurity into service offerings. Additionally, operational efficiency is paramount, with 95% of MSPs acknowledging the necessity of connecting their tools for smoother operations. The report also notes a rise in co-managed IT services, with 61% of executives reporting year-over-year revenue growth in this area.The ongoing legal battle between Apple and the UK Home Office over encryption access has taken a significant turn, as the Investigatory Powers Tribunal has denied the government's request for complete secrecy. This ruling allows for public disclosure of the case, which stems from a technical capability notice requiring Apple to provide backdoor access to encrypted data for UK law enforcement. The tribunal's decision underscores the importance of transparency in legal proceedings, particularly concerning national security and private sector data protection practices.In the realm of artificial intelligence, the Trump administration has issued new guidance for AI use and acquisition in government, replacing previous directives from the Biden administration. This guidance includes a 200-day deadline for creating a web-based repository of AI procurement tools and emphasizes risk management practices for high-impact AI use cases. Analysts have raised concerns about the implementation of these directives, particularly regarding the commitment of the Department of Government Efficiency to adhere to the established framework.Meta has launched its latest AI models, Llama 4, which enhance its AI Assistant across various platforms, while Google has introduced Gemini 2.5 Pro, its most advanced AI model to date. Microsoft has also updated its AI assistant, CoPilot, with new features that enhance personalization and task management capabilities. Meanwhile, companies like Zoom, Enable, and DNSFilter are making strategic moves to integrate AI into their services, reflecting the growing trend of AI adoption in the tech industry. Framework has temporarily suspended sales of certain laptop models in the U.S. due to new tariffs, highlighting the impact of global trade policies on consumer electronics. Four things to know today 00:00 Kaseya's MSP Report: Cybersecurity Growth, M&A Plans, and the Fight to Keep Clients03:33 Apple Encryption Fight Goes Public While New AI Guidelines Roll Out in Government 06:10 Meta Debuts Llama 4, Google Launches Gemini 2.5 Pro, and Microsoft Updates Copilot – What IT Needs to Know08:55 Framework Pauses Laptop Sales Due to Tariffs While Zoom, N-able, DNSFilter, and SentinelOne Make Strategic Plays  Supported by:  https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://www.huntress.com/mspradio/  Join Dave April 22nd to learn about Marketing in the AI Era.  Signup here:  https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Tipeee : https://fr.tipeee.com/tatami-connexion/ Import Fight : https://import-fight.com/?srsltid=AfmBOopxmxtq5ijYNRacyh3JXNMXhb92u_rp_aZo3BMXsR-hLdqlLM9E Code promo : TATAMI10 Le combat tant attendu entre Alex Volkanovski et Diego Lopes aura lieu lors de l'UFC 314. Volkanovski va t'il réussir à reprendre sa ceinture ou Diego Lopes deviendra t'il le nouveau roi des poids plumes ? Nous aurons la réponse la nuit du 12 au 13 au Kaseya center de Miami. On va aborder leurs points forts et points faibles afin de déterminer quels seront les scénario les plus plausibles. Donnez-nous votre pronostic en commentaire afin de savoir si vous partagez notre vision Bonne écoute !! Votre podcast préféré après les autres !

Cyber Security for small businesses, with IT services and cybersecurity experts Gary Pica. Show Notes Page: https://www.thehowofbusiness.com/561-gary-pica-cyber-security/ Cybersecurity threats are a growing risk for small businesses. In this episode, Henry Lopez speaks with Gary Pica, a pioneer in IT services and cybersecurity, about practical strategies to protect small businesses from cyber threats. Learn how to reduce risks, implement strong security measures, and plan for potential cyberattacks. Gary Pica is a pioneer in IT services, having built one of the first managed service providers (MSP) in 1996. After scaling his business into a multi-million-dollar company, he sold it and dedicated his career to helping IT service providers grow and improve cybersecurity solutions. Gary is now General Manager of TruMethods at Kaseya, where he has helped over 2,000 IT companies build profitable, scalable businesses. Episode Breakdown: The increasing risk of cyber threats for small businesses Why small businesses are prime targets for hackers Common cybersecurity mistakes business owners make The importance of outsourcing IT security to managed service providers Essential security measures every small business should implement How cybercriminals exploit small business vulnerabilities Building a cybersecurity incident response plan The role of cybersecurity awareness training for employees Top 3 Takeaways: Cyberattacks are inevitable—small businesses must plan as if they will be targeted. Basic security measures like multi-factor authentication (MFA) and backups can prevent major breaches. Outsourcing IT security to a Managed Service Provider (MSP) ensures expert-level protection. This episode is hosted by Henry Lopez. The How of Business podcast focuses on helping you start, run and grow your small business. The How of Business is a top-rated podcast for small business owners and entrepreneurs. Find the best podcast, small business coaching, resources and trusted service partners for small business owners and entrepreneurs at our website https://TheHowOfBusiness.com

Inflation has shown signs of stabilization, with a modest rise in the Consumer Price Index, but consumer confidence is wavering. Recent data indicates a concerning decline in the U.S. consumer outlook, with a significant drop in the sentiment index across various demographics. Despite inflation easing, expectations for future inflation have surged, leading to a cautious approach from the Federal Reserve. This economic uncertainty is influencing IT spending decisions, as businesses prioritize demonstrating ROI and cost efficiency in their technology investments.Small business owners, however, are exhibiting a surprising level of optimism, with surveys indicating high confidence levels despite the chaotic political landscape. Many entrepreneurs are increasingly relying on artificial intelligence to enhance productivity, with a notable percentage planning to adopt AI tools to save time. Yet, challenges remain, such as work-life balance issues and financial concerns, which continue to affect their overall well-being. The disconnect between optimism and actual spending behavior suggests that while small business owners may feel resilient, they are hesitant to make new investments.In the realm of technology, Kaseya has expanded its AI-powered cybersecurity offerings, aiming to enhance customer efficiency and profitability. The company has introduced several new features designed to strengthen security postures against cyber threats. Meanwhile, Zoom and Google are also making significant strides in AI productivity tools, with Zoom launching new features for meeting management and Google transitioning to its new AI platform, Gemini. However, the success of these innovations hinges on whether businesses will embrace these tools and whether they can deliver measurable efficiency gains.The podcast emphasizes the importance of understanding the current economic climate and its impact on IT providers. As businesses navigate uncertainty, there is a growing need for technology solutions that genuinely reduce workload and enhance efficiency. IT providers are encouraged to lead with education and strategy, helping businesses bridge the gap between AI potential and practical execution. The evolving landscape presents both challenges and opportunities for IT service providers, who must adapt to meet the changing demands of their customers. Three things to know today00:00 Inflation Stabilizes, But Confidence Wavers—How IT Providers Can Navigate the Shift06:17 Small Businesses Are Confident, But Will They Spend? IT and Automation Providers Take Note10:29 Kaseya Expands AI-Powered Cybersecurity, While Zoom and Google Bet on AI Productivity—But Will Businesses Buy In?  Supported by:  https://www.huntress.com/mspradio/  Event: : https://www.nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

In this episode of Partnerships Unraveled, we're diving deep into one of the biggest challenges MSPs face: sales and marketing. Joining us is Greg Jones, SVP of Business Development at Kaseya, who shares his unique approach to driving MSP success—by flipping traditional vendor marketing on its head. Greg unpacks why Kaseya prioritizes partner enablement over product evangelism, offering actionable insights on how MSPs can generate recurring revenue, leverage MDF effectively, and overcome common marketing roadblocks. He also reveals surprising data on what truly drives ROI in partner marketing (hint: it's not big-budget events) and why smaller, more focused campaigns are delivering exponential results. If you're a vendor or MSP looking to scale, strengthen partner relationships, and drive demand the right way, this episode is packed with invaluable lessons. Tune in to hear how a partner-first mindset isn't just good business—it's the key to long-term success. Connect with Greg: https://www.linkedin.com/in/gregpjones/ _________________________Learn more about Channext

NVIDIA has reported impressive fourth-quarter earnings, with a revenue of $39.3 billion, marking a 78% increase from the previous year. The company's net income also surged to $22.1 billion, reflecting an 80% year-over-year growth, driven by strong demand for its latest GPU architecture, Blackwell. Despite these positive results, NVIDIA's stock experienced fluctuations in after-hours trading due to a decline in gross margins linked to a transition to more complex systems. In contrast, Salesforce has forecasted disappointing revenue for fiscal 2026, projecting figures below Wall Street expectations, primarily due to slower adoption of its AgentForce platform.The challenges faced by Salesforce highlight the broader issue of AI monetization, as businesses remain hesitant to invest in generative AI technologies without clear, tangible returns on investment. This cautious spending trend is exacerbated by high interest rates and economic uncertainty, indicating that many enterprises are still in a wait-and-see mode regarding AI adoption. The struggles of a major player like Salesforce serve as a cautionary tale, emphasizing that AI hype alone is insufficient to drive sales; clients are demanding proof of effectiveness.In the realm of cybersecurity, Enable has committed to achieving Cybersecurity Maturity Model Certification 2.0 readiness for its nCentral platform by the second half of 2025, while Kaseya has partnered with SafeLogic to enhance its encryption capabilities. Acronis has launched a new security and compliance platform aimed at protecting Microsoft 365 environments for managed service providers. Additionally, Amazon has introduced Alexa Plus, a generative AI-powered upgrade to its virtual assistant, aiming to enhance user experience and expand its capabilities.Private equity firms have acquired a majority stake in Ignite, a cloud content collaboration company, signaling a potential shift in the competitive landscape for managed service providers. As Ignite seeks to expand its market presence, MSPs may face increased competition but also new opportunities for partnerships. The episode concludes with a discussion on the importance of scalable, proactive security-first device management strategies, particularly in light of the growing threat posed by unmanaged devices in the workplace. Organizations are urged to adopt automation-first solutions to enhance their security posture and prepare for the future of IT operations. Four things to know today 00:00 Nvidia Wins Big on AI, But Salesforce's Struggles Show the Hype Isn't Enough03:40 Kaseya, N-Able, and Acronis Ramp Up Security—MSPs Must Track Certification Progress07:04 Egnyte Gets a Private Equity Boost—Will MSPs Benefit or Face More Competition?08:47 From Unmanaged Chaos to AI-Controlled Security—The Future of Endpoint Protection   Supported by:  https://getflexpoint.com/msp-radio/  Event: : https://www.nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Ninja One has secured $500 million in Series C funding, raising its valuation to $5 billion. This investment will enhance its capabilities in autonomous endpoint management, patching, and vulnerability remediation, while also facilitating the acquisition of DropSuite, a SaaS backup and data protection firm. Despite this growth, Ninja One faces criticism for lacking a robust cybersecurity strategy, which could hinder its competitiveness against rivals like Kaseya and ConnectWise. The absence of integrated security solutions means that managed service providers (MSPs) using Ninja One must seek additional security measures independently, potentially limiting their market appeal.Zoom Communications has issued disappointing revenue forecasts, indicating a decline in demand for video conferencing as companies shift back to in-office work. The company anticipates revenues below Wall Street estimates, reflecting a post-pandemic reality that is less favorable than the boom experienced during the pandemic. Although Zoom has integrated artificial intelligence into its tools, these enhancements have not yet proven effective in driving user adoption or revenue growth, suggesting that AI features may not be sufficient to differentiate the platform in a competitive market.In Europe, significant strides are being made in artificial intelligence, highlighted by the launch of the Open Euro LLM project aimed at developing open-source language models for all EU languages. This initiative, co-led by computational linguists, has a budget of €37.4 million and aims to preserve linguistic and cultural diversity. Additionally, the EU has introduced the Invest AI initiative, which seeks to mobilize €2 billion for AI investments, including the establishment of AI gigafactories. These efforts reflect Europe's commitment to enhancing its AI capabilities and reducing reliance on non-European technology providers.The Cybersecurity Maturity Model Certification (CMMC) is becoming increasingly important for MSPs looking to secure government contracts. While certification is not yet mandatory, companies are encouraged to pursue it to remain competitive in the market. The recent update from Sentinel Blue highlights the significance of CMMC Level 2 certification, as it demonstrates a commitment to cybersecurity standards. As the landscape evolves, MSPs without certification may find it challenging to compete, making it essential for them to consider obtaining this credential to attract higher-quality clients and enhance their market position. Four things to know today00:00 As NinjaOne Raises $500M, Its Cybersecurity Strategy Remains Unclear02:52 Zoom's Pandemic High Fades—AI Can't Save It Yet04:57 Europe's AI Push Gains Momentum—But Will Regulation Be Its Strength or Weakness?08:16 MSPs Without CMMC Certification Risk Losing Government Business—Here's Why  Supported by:  https://getflexpoint.com/msp-radio/ https://www.huntress.com/mspradio/  Event: : https://www.nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Supply chain/Investor breaches this week include Amazon, eBay, Shopify, SentinelOne, DarkTrace, Kaseya and so many other types of breaches!

Small businesses across the United States are grappling with the effects of tariffs imposed on imports, particularly from China, Canada, and Mexico. These tariffs have led to increased manufacturing costs, prompting many business owners to raise prices for consumers. The situation is exacerbated by rising inflation, with the consumer price index showing a significant increase, particularly in grocery prices. As small businesses face these challenges, they are likely to tighten IT spending and seek lower-cost solutions, viewing IT as an administrative cost rather than a revenue driver.The software-as-a-service (SaaS) market is experiencing notable growth, especially in the vertical SaaS segment, which has outpaced general SaaS applications. This growth is driven by businesses seeking industry-specific solutions to address unique challenges. Companies like Clio, which provides legal SaaS solutions, are capitalizing on this trend, achieving significant valuations. The demand for specialized consulting services in vertical SaaS is also increasing, as managed service providers aim to maintain a competitive edge in a complex ecosystem.In Germany, the IT market is projected to grow significantly, driven by the adoption of IT solutions among small and medium enterprises. However, the country faces a talent shortage that hampers recruitment efforts. The integration of artificial intelligence in research is on the rise, with a notable percentage of researchers adopting AI technologies. This shift towards Industry 5.0 emphasizes a human-centric approach to production, creating both opportunities and challenges for IT service providers.Recent research indicates that large language models can learn complex reasoning tasks effectively without extensive datasets, challenging the notion that massive data is necessary for fine-tuning AI models. This finding could lower the cost and resource burden for enterprises looking to customize AI solutions. Meanwhile, Kaseya is exploring options to raise nearly $4 billion in leveraged loans to refinance existing debt, highlighting the financial pressures companies face in balancing debt management with product investment. The implications of these financial strategies could affect the ability of companies to innovate and invest in their product offerings. Four things to know today00:00 Inflation Bites, Tariffs Sting—Can SaaS and Automation Keep SMBs Afloat?04:47 AI, Industry 5.0, and IT Growth: Germany's Tech Expansion Meets a Talent Shortage07:37 Less Data, More Smarts? Study Says LLMs Don't Need Massive Datasets to Learn09:07 $4B in Loans? Kaseya's Balancing Act Between Expansion and ExpenseSupported by: https://getnerdio.com/nerdio-manager-for-msp/Event: https://www.nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Nelson Gomes, CEO of Portalia Group and former MSP, discusses the evolving landscape of managed service providers (MSPs) in light of recent data indicating a shift in the American workforce towards larger businesses. With 53% of Americans now employed by companies with 500 or more employees, Gomes emphasizes the need for MSPs to pivot their sales strategies to target larger organizations rather than relying solely on small businesses. He notes that while the small business sector has traditionally been viewed as the backbone of the economy, the data suggests a significant consolidation trend that MSPs must adapt to.The conversation also touches on the impact of big tech platforms like Facebook, Amazon, and Google on small businesses, highlighting the challenges these companies face in leveraging these platforms for advertising and sales. Gomes suggests that MSPs should not only recognize these challenges but also find ways to leverage these platforms to their advantage. He advocates for a shift towards digital marketing strategies, particularly for smaller MSPs, to enhance their outreach and client acquisition efforts.Leadership changes at major MSP platforms, such as ConnectWise and Kaseya, are also discussed. Gomes views these changes as a natural evolution within the industry, suggesting that new leadership can bring fresh perspectives and innovations that ultimately benefit MSPs. He believes that both ConnectWise and Kaseya will continue to compete vigorously, with each offering unique advantages that MSPs can leverage to improve their service delivery and profitability.Finally, Gomes highlights the recent acquisition of Orchestrate AI Labs by New Charter Technologies, which aims to integrate artificial intelligence into their service offerings. He praises this move as a forward-thinking strategy that allows MSPs to develop proprietary solutions rather than relying on third-party vendors. This acquisition reflects a broader trend in the industry where MSPs are increasingly investing in technology to enhance their service capabilities, ultimately positioning themselves to better meet the evolving needs of their clients. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

In this episode of the SMB Community Podcast, hosts Amy and James discuss the dynamics of reselling computer hardware and software for MSPs, emphasizing the importance of building trust with clients. They highlight recent changes in market leadership among PSA and RMM tools, with Kaseya overtaking ConnectWise. The conversation also covers major developments in the tech industry, such as the proliferation of data centers and chip manufacturing to support AI growth. Additionally, Amy announces a new class aimed at helping MSPs add AI management and security services to their offerings, underscoring the significant business opportunities in AI management.    Chapter Markers: 00:00 Introduction and Welcome 00:51 Weather Woes and Personal Stories 03:29 MSP Question of the Week: Should MSPs Resell Hardware and Software? 04:29 Debate: The Role of MSPs in Selling Hardware 14:11 Big Players vs. Small Players in the MSP Market 15:20 TikTok and Tech Industry News 24:00 Microsoft Windows 10 End of Life 27:37 Upcoming AI Class for MSPs 31:10 Conclusion and Sign-Off   News Articles: https://www.bbc.com/news/articles/cjde3p0rnjgo  https://www.cnbc.com/2025/01/19/tsmc-confident-in-continued-chips-act-funding-under-trump-says-cfo.html   Channel News:  For the first time ever (dating back 29 years), ConnectWise has relinquished the #1 market share position to Kaseya. NinjaOne grew at 54.1% y/y and overtook N-able for the #3 market share position. Doubling in size with 102% y/y growth, HaloPSA (Halo) now finds itself in the Top 5 of global market share.   MS Windows 10 EOL Oct 2025 900 million Windows 10 devices are still in use, needing refresh. --> Intel Corporation, AMD and Qualcomm are bringing NPU technology (A neural processing unit (NPU) is a specialized computer microprocessor designed to mimic the processing function of the human brain. )  to mainstream and entry-level chip offerings, which will expand the accessibility of AI-capable PCs.  Demand is huge – especially over the next 3 years. --> NVIDIA is bringing out the latest Blackwell RTX 50 series GPUs, injecting fresh momentum into the gaming PC market. --> Lenovo, Dell Technologies, HP and ASUS all expanded their AI assistants and applications pre-installed on devices, making AI assistants on PCs a new norm.   New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

In today's episode of the SMB Community Podcast, hosts Amy Babinchik and James Kernan dive into the best AI tools for marketing and sales, including popular choices like ChatGPT and Gong. They discuss the latest news in the IT industry, such as Fred Voccola's abrupt resignation from Kaseya and the rebranding of CompTIA's nonprofit arm. The conversation also covers expectations from Apple's upcoming product updates and potential regulatory actions in consumer privacy. Lastly, Amy and James share details about their upcoming educational classes focused on AI management and mergers and acquisitions, respectively.   Chapter Markers: 00:00 Introduction and Podcast Overview  01:04 MSP Question of the Week: AI Tools for Marketing and Sales 02:26 Exploring AI Tools and Newsletters 04:53 Using AI for Content Creation and Marketing 06:08 AI in Video Content and Sales Tools 10:33 Kaseya CEO Resigns: https://www.crn.com/news/channel-news/2025/fred-voccola-out-as-kaseya-ceo-5-things-to-know    14:14 CompTIA's New Identity and Mission  16:29 Apple's Upcoming Innovations 20:43 Consumer Privacy Concerns: What's next for our privacy? | MIT Technology Review 22:16 Upcoming Classes and Events 24:51 Conclusion and Sign-Off   New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Host Dave Sobel engages in a lively discussion with seasoned technology journalist Jessica Davis and veteran industry writer Howard Cohen. The conversation kicks off with an exploration of the recent trend of CEO changes in the tech industry, particularly focusing on notable shifts at companies like Kaseya and ConnectWise. The trio delves into the implications of these leadership changes and speculates on the potential reasons behind them, including possible mergers and acquisitions, as well as the evolving landscape of managed services.A significant portion of the episode is dedicated to the MSSP (Managed Security Service Provider) benchmark pricing report, which Jessica recently published. She highlights key findings, such as the opportunity for MSSPs to offer Virtual Chief Security Officer (vCSO) services, which are currently underutilized. The report reveals that while 100% of MSSPs provide security operations center services, only 57% offer backup and disaster recovery services, raising questions about the foundational services that should be included in security offerings. The discussion emphasizes the need for MSSPs to better define their services and explore pricing strategies to remain competitive in a rapidly evolving market.The conversation shifts to the growing trend of mergers and acquisitions (M&A) in the managed services sector. Jessica notes that while the M&A market for MSPs surged in 2021 and 2022, it has since slowed due to rising interest rates and a limited supply of quality MSPs available for acquisition. This has led investment firms and organizations like Evergreen and The 20 to create their own events to build a pipeline of potential acquisitions. Howard adds that many MSPs are wary of selling to private equity firms due to concerns about employee retention and company culture, which has prompted alternative acquisition strategies focused on preserving the existing workforce.As the episode wraps up, the panelists share their predictions for the first half of the year. Howard emphasizes the importance of professionalism in the industry, advocating for a shift from viewing managed services as a trade to recognizing it as a profession. Jessica highlights the increasing relevance of artificial intelligence (AI) in managed services, noting that MSPs are beginning to explore its applications for both customer use cases and internal operations. The discussion concludes with a call for the industry to embrace these changes and leverage new technologies to drive growth and innovation. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

The episode highlights a surge in small business digital transformation initiatives, with over 80% of surveyed leaders either adopting or considering AI technology. This trend is accompanied by a forecasted 40% increase in capital expenditures, reflecting a strong optimism among business leaders regarding future profits and sales. The episode also notes a recovery in the global smartphone market, driven by consumer demand for ultra-premium devices, and a substantial rise in data center spending, primarily fueled by hyperscalers and enterprise investments.The podcast delves into the job market, reporting that the U.S. added 256,000 jobs in December 2024, marking the largest increase since March. Unemployment rates fell to 4.1%, with wages rising by 3.9% year-over-year. CompTIA's report indicates a growth of 7,000 tech jobs in December, despite losses in PC and semiconductor manufacturing. The demand for roles in software development, IT project management, and cybersecurity remains robust, with nearly half of job postings not requiring a four-year degree, suggesting increased accessibility in tech careers.In a significant industry shift, the Computing Technology Industry Association has rebranded to the Global Technology Industry Association (GTIA), focusing on serving the IT channel. This change follows the sale of CompTIA's training and certification business, which will now operate separately. The GTIA aims to maintain affordable membership dues while expanding charitable initiatives in technology. Meanwhile, Kaseya's CEO Fred Voccola transitions to vice chairman, leaving behind a legacy of growth as the company seeks a new leader to navigate its future.The episode also covers recent acquisitions, including WatchGuard Technologies' purchase of ActZero, a threat analysis startup, and 1Password's acquisition of Trellica, a provider of SaaS access management tools. These moves reflect a broader trend of platform expansion within the tech industry. Four things to know today 00:00 Big Wins for Tech: AI Booms, Jobs Climb, and Small Businesses Bet Big on Transformation05:32 From CompTIA to GTIA: What the Rebrand Means for the IT Channel's Future06:36 Fred Voccola Passes the Torch at Kaseya—What's Next for the $1.5B Powerhouse?07:56 WatchGuard and 1Password Make Big Moves—Platform Expansion, Security, and SaaS Simplified Appearance on IT Business Podcast https://youtu.be/FCDmm2p_noc?si=WVcUxjLv71vGwjpb  Supported by:  https://www.huntress.com/mspradio/https://mspradio.com/engage/   All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

In this episode, Sundar Subramanian shares his experiences managing large-scale systems. He highlights lessons learned from supporting global customers, tackling drift detection, and balancing self-service flexibility with enterprise-level compliance.Sundar Subramanian is the Executive Vice President and General Manager of Infrastructure Management at Progress. In his role, he leads by setting a vision, elevating his team to address complex customer challenges across DevOps, DevSecOps, application performance monitoring, full stack observability and network and security operations. Over his career, he has built, scaled and sold SaaS products, including leading AthenaHealth's platform teams and serving as VP of Products at Citrus Payment Solutions, acquired by Naspers. Sundar also served as VP for Kaseya, where he built multiple cross-functional teams charged with driving the company's revenue growth, and he was the Director of Product Management at Salesforce, after co-founding a startup company Salesforce acquired.Sundar holds a Master's in Computer Science from Drexel University and a Bachelor's in Electronics Engineering from the University of Mumbai.‍

A recent report from Kaseya reveals that 91% of MSPs are prioritizing profitability, with a significant portion expecting revenue growth despite challenges in customer acquisition. The competitive landscape sees smaller MSPs leveraging niche expertise, while the rise of AI-driven threats poses new challenges, with over two-thirds of providers reporting increased attacks. Sobel highlights the findings from a Fiverr survey of U.S. small business owners, which indicates a strong sense of optimism for the year ahead, especially in sectors like education, finance, and retail. Despite concerns about rising costs and potential recession, nearly 90% of respondents remain hopeful, with women-led firms exhibiting even greater optimism. As small businesses prepare for 2025, their focus is on hiring talent, marketing investments, and adopting new technologies to enhance efficiency. The episode also touches on the varied revenue growth performance of the Big Four consulting firms, with Deloitte leading at an 8% increase, while others like Ernst & Young reported declines. This landscape presents opportunities for smaller, agile providers to fill gaps in digital transformation and tailored IT solutions, particularly in compliance services, which have seen significant growth. Sobel emphasizes the importance of understanding regional opportunities and risks as providers navigate the evolving market. In regulatory news, a U.S. appeals court ruling has significant implications for net neutrality, allowing states to maintain their own rules while limiting federal authority. Additionally, new laws in California regulating artificial intelligence and deepfakes are set to reshape the landscape. Sobel warns that the power consumption of AI data centers could strain electricity supplies, urging tech providers to prioritize energy efficiency and sustainability as they plan for the future. The episode concludes with a somber note, remembering two influential figures in the IT services community who recently passed away. Three things to know today 00:00 2025 Optimism Abounds: MSPs and Small Businesses Double Down on Growth, Tech, and Staying Ahead of AI Threats05:10 Net Neutrality Is Out, AI Rules Are In07:34 Watch Out for Those Data Centers Burning the Grid   All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

The episode opens with a focus on Anthropic's new tool, Clio, which is designed to enhance AI observability by identifying threats and unknown harms associated with its AI chatbot, Claude. Clio has already proven its utility by detecting a coordinated spam network attempting to manipulate search engine optimization. Anthropic aims to share Clio's methodologies with other AI labs to promote safer AI practices, emphasizing the importance of governance frameworks for service providers offering AI solutions.The episode also delves into the ongoing challenges of diversity within IT leadership. Host Dave Sobel presents data from a recent survey that reveals little change in the demographic makeup of IT leadership, with a significant majority being white and male. Despite some tech workers believing their workplaces are making strides in diversity, equity, and inclusion, the statistics indicate that progress has been slow. The discussion highlights the need for continued monitoring of these demographics to assess the effectiveness of DEI initiatives, especially as budget cuts and leadership support wane.In a segment titled "Experts Warn," the podcast addresses the misuse of AI technologies in disinformation campaigns, specifically referencing Eleven Labs' AI voice generation technology being used in a Russian influence operation. This incident underscores the potential risks associated with generative AI, as well as the growing concerns among business leaders regarding AI fatigue and burnout. Sobel notes that while many organizations are exploring AI solutions, they often lack clear guidelines for implementation, which can lead to challenges in managing employee use of these tools.Finally, the episode concludes with a significant market shift in the remote monitoring and management (RMM) sector, where Kaseya has overtaken ConnectWise as the leading provider. Sobel discusses the implications of this change, including Kaseya's aggressive pricing strategies and the potential risks associated with their approach. He encourages service providers to evaluate vendors based on sustainable innovation and customer satisfaction rather than just market share. The episode wraps up with a call for organizations to establish comprehensive strategies for AI implementation, ensuring that they remain competitive while effectively managing the associated risks. Four things to know today00:00 AI Observability Gets Real: Anthropic's Clio Detects Threats and Offers a Blueprint for Safer AI03:09 Same Story, Different Quarter: IT Leadership Still Struggles With Diversity05:25 AI Voices, Burnout, and Big Bets: Why Guardrails and Guidance Are Your Best AI Tools10:00 Big Shift in RMM: Kaseya Tops ConnectWise, But Can They Hold the Crown?  Supported by:  https://www.huntress.com/mspradio/https://tdsynnex.com/StreamOneIon   All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Early challenges faced by Artificial Intelligence Personal Computers (AIPCs), include productivity gaps, consumer confusion, and adoption barriers. A recent study by Intel highlights that users of AI-equipped PCs are less productive than those using traditional computers, losing an average of 15 hours a week on digital chores. Despite the potential for generative AI to streamline these tasks, many consumers remain unaware of AIPCs, leading to misconceptions about their utility and security. The additional cost of AIPCs, which can be 5 to 15 percent higher than traditional models, further complicates consumer interest in upgrading.The episode also delves into a disconnect between business leaders and IT staff regarding data management. A survey conducted by Morning Consult for Capital One reveals that while 77% of business leaders find accessing necessary data easy, 70% of IT personnel spend significant time resolving data issues. The findings indicate a lack of confidence among technical staff in their organization's data culture, with only 35% believing it to be strong. This disparity underscores the need for improved data management practices as organizations strive to implement advanced AI technologies.Host Dave Sobel highlights the resilience of micro-business owners, with 75% relaunching new ventures after setbacks, according to GoDaddy's 2024 Annual Venture Forward Report. Despite economic uncertainties, nearly 40% of these new ventures have become their household's primary income source. The report also notes a significant increase in women-owned micro-businesses, now at 51%, and a diverse age representation among entrepreneurs. This resilience suggests a growing entrepreneurial spirit, even in challenging economic times.The episode concludes with a discussion on the evolving landscape of managed service provider tools, as new entrants like NinjaOne and Halo PSA gain momentum, pushing traditional leaders like Kaseya to reassess their strategies. The shift in the market indicates a potential opportunity for disruption, particularly as the role of artificial intelligence continues to grow. Sobel emphasizes the importance of adapting to these changes and the need for organizations to effectively utilize technology to remain competitive in a rapidly changing environment.Four things to know today00:00 AI PCs Face Early Challenges: Productivity Gaps, Consumer Confusion, and Adoption Barriers05:35 Amazon Doubles Down on Anthropic With $8 Billion Investment, Strengthening AI and Cloud Synergy07:23 Remote Work Demand Persists Despite Drop in Postings: The New Talent Tug-of-War10:50 Canalys 2024 Report: New Entrants Shake Up MSP Tools Market, Legacy Brands at a Crossroads   Supported by:  https://getthread.com/mspradio/https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

Send us a textIn this episode, Joey Pinz dives into an insightful conversation with Bryan Smith, recorded live at the DattoCon event in Miami. Bryan shares his journey from the Northeast to building a game-changing solution for Managed Service Providers (MSPs), which eventually led to an acquisition by Kaseya. We explore the pivotal moments that took his company from solving internal problems to becoming an industry-wide tool.Top 3 Highlights:

We dive in on the latest economic trends, focusing on rising inflation and its impact on consumer confidence. The consumer price index has seen an increase to 2.6% as of October, driven largely by persistent housing costs, which rose by 4% in October alone. Neil Kashkari, president of the Minneapolis Federal Reserve, highlights the housing sector as a significant challenge in the inflation landscape, while also expressing uncertainty about the economic implications of President-elect Trump's proposed policies.The episode also delves into a recent Gartner report that reveals a stark contrast in the success rates of digital initiatives among organizations. While only 48% of digital projects meet or exceed their business outcome targets, a group termed the "digital vanguard" boasts a success rate of 71%. This disparity underscores the importance of collaboration between chief information officers and other business leaders to achieve successful digital transformations. Sobel emphasizes that organizations may face initiative fatigue, leading to hesitance in further investments without clear returns on investment.Host Dave Sobel further explores the growing skepticism among CIOs regarding generative artificial intelligence (AI) two years after the launch of ChatGPT. Many organizations are struggling to scale AI projects, with only 2% of companies possessing the necessary talent and technology to succeed. The rising costs associated with generative AI, particularly in cloud services, have intensified pressure on IT leaders to deliver results. This situation presents an opportunity for IT service providers to offer specialized consulting and managed services to help organizations navigate these challenges.Finally, the episode highlights recent developments from Kaseya and Aero, focusing on their strategies to enhance service offerings. Kaseya has introduced free hardware for its Datto Sirius appliances, aiming to reduce financial barriers for managed service providers. Meanwhile, Aero has integrated AI tools into its cloud platform, AeroSphere, to improve operational efficiency. Sobel concludes by noting that the integration of AI into operational platforms is becoming a standard expectation, urging service providers to stay informed about these trends to enhance their offerings and internal operations. Four things to know today00:00 Inflation Rises Amid Housing Challenges as Political Sentiment Drives Consumer Confidence Shifts03:32 Gartner Report Highlights Digital Initiative Success Divide Amid IT Spending Surge and AI Expectations06:13 CIO Skepticism Grows as Generative AI Drives Rising Costs, Scaling Challenges, and Vendor Prioritization08:42 Kaseya Offers Free Hardware for Datto SIRIS Appliances as Arrow Integrates AI into ArrowSphere Cloud Platform   Supported by:  https://www.coreview.com/msphttps://www.huntress.com/mspradio/    All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

Hosts James and Amy sit down this week to discuss key performance indicators (KPIs) that can be used to measure success with your business.   1.) MSP Question of the week:   What reports or KPI's do you need to manage your business?  Article by Amy:   https://www.channelpronetwork.com/2024/09/26/how-do-msps-measure-success-im-hitting-my-metrics-but-not-sure-theyre-the-right-ones/ --- 2.) Notes On The News  https://www.channele2e.com/news/big-3-rmm-psa-vendors-see-market-share-slip-canalys ConnectWise market share dropped from 26.8% to 24.3%. Kaseya market share dropped from 22.9% to 22.7% N-able market share dropped from 12.5% to 11.4% NinjaOne's market share grew from 8.4% to 9.4% All others combined had a market share of 29.4% last year, which grew to 32.1% this year.  Canalys is forecasting the managed services industry itself to grow from $548 billion in 2024 to $608 billion in 2025. https://mspradio.com/podcast/marriotts-52m-fine-cybersecurity-warnings-and-tech-updates-from-microsoft-linkedin-atlassian/ Marriott was issued a hefty $52 million fine following major data breaches that compromised the personal information of over 344 million customers. The Federal Trade Commission (FTC) settlement mandates that Marriott enhance its security measures ---  3.) Our upcoming events and more: December 4: M&A Workshop in Scottsdale, AZ December 5-6: MASTERMIND LIVE in Scottsdale, AZ http://bit.ly/kernanmastermind December 11: Channel Program M&A Forum in Dallas, TX   Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/       

The findings of a recent report highlight the challenges faced by C-suite executives regarding aging IT systems amidst a surge in AI adoption. While 90% of executives believe their technology is top-notch, nearly two-thirds acknowledge that outdated infrastructure poses significant issues, with many critical IT systems nearing the end of their life cycle. The report also reveals that although 75% of organizations are investing in AI and machine learning, less than half report a positive return on investment, raising concerns about cyber attack preparedness among executives.The episode also delves into a growing trend of cloud repatriation, as organizations grapple with unexpected costs and performance issues in cloud environments. A recent IDC report indicates that 50% of companies spent more on cloud services than anticipated, prompting some to transition specific workloads back in-house. The case of SaaS company 37Signals, which plans to save $10 million over five years by moving away from cloud services, exemplifies this trend. Sobel emphasizes the importance of differentiating between various levels of AI adoption, noting that many organizations may only be conducting small-scale experiments rather than full-scale implementations.Host Dave Sobel highlights the rising threat of voice-based AI scams, referencing a study from the University of Illinois that demonstrates how OpenAI's ChatGPT-4 can be exploited for financial scams with success rates between 20% to 60%. Additionally, he discusses a new threat campaign where hackers impersonate IT support on Microsoft Teams, urging organizations to implement training programs to raise awareness of evolving social engineering threats. The Cybersecurity and Infrastructure Security Agency (CISA) has also issued warnings about a large-scale spear-phishing campaign targeting federal executives, emphasizing the need for protective measures.Finally, the episode covers significant developments in automation and AI within the managed services sector, particularly at DattoCon, where Kaseya projected that up to 70% of repetitive tasks performed by managed service providers will be automated by 2026. Sobel also discusses Runway's innovative AI tool that customizes outreach to potential clients, reflecting a broader trend of leveraging AI to optimize sales processes. The episode concludes with a discussion on the general availability of Windows Server 2025, which introduces significant advancements and is positioned as a robust solution for on-premises and hybrid cloud deployments. Four things to know today00:00 Kyndryl Report Reveals Struggle with Aging IT as AI Adoption Soars but ROI Falls Short, Fueling Demand for Service Support04:18 Voice-Based AI Scams Rise as Study Shows ChatGPT Vulnerability; New Tactics on Microsoft Teams and Spear Phishing Surge06:20 At DattoCon, Kaseya Emphasizes Automation as Core to MSP Efficiency, Parallel to Runway's AI-Enhanced Sales Tactics08:50 Microsoft Launches Windows Server 2025 with Hybrid Enhancements as KnowBe4 Unveils New Security Training Post-Breach  Supported by:  https://www.huntress.com/mspradio/https://mspradio.com/engage/    All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

CISA has garnered over 230 voluntary commitments from software manufacturers to adopt safer software development practices as part of the secure-by-design initiative. This initiative aims to address critical vulnerabilities, particularly those arising from memory-unsafe programming languages, which account for 60 to 70 percent of security issues. The agency has also released a document titled "Product Security Bad Practices," inviting public comments to guide vendors on best practices for enhancing software security.The episode also covers Delta Airlines' lawsuit against CrowdStrike, seeking $500 million in damages due to a software update that caused a massive outage affecting millions of customers. Delta claims that CrowdStrike's negligence in testing the update led to significant disruptions, while CrowdStrike argues that Delta's outdated IT infrastructure contributed to the slow recovery. Cybersecurity expert Dr. Elia Kolchenko suggests that proving negligence in court may be challenging for Delta, hinting that an out-of-court settlement could be more advantageous for both parties.Apple has launched its Private Cloud Compute Virtual Research Environment, allowing security researchers to verify the company's privacy and security claims regarding its AI-driven cloud intelligence system. This initiative includes the release of a security guide and source code for select components, reinforcing Apple's commitment to data privacy. The episode highlights how this move could influence vendor decisions as organizations increasingly prioritize privacy and security in their cloud strategies.Lastly, the episode discusses Kaseya's new user security solution, which is priced at $2.79 per user, following its acquisition of SaaS Alerts. This offering aims to help small businesses protect against identity threats and reflects a growing trend among managed service providers (MSPs) to focus on SaaS security. Sobel emphasizes the importance of proactive risk management and the need for MSPs to adapt to the evolving landscape, where cloud vulnerabilities have surpassed ransomware as the top security threat. The insights shared in this episode underscore the critical need for organizations to prioritize security in their software development and operational practices. Four things to know today 00:00 CISA's Secure-by-Design Initiative Gains Momentum as Delta-CrowdStrike Lawsuit Highlights Risks of Software Update Failures04:21 Security Experts Gain New Access as Apple Releases Private Cloud Compute Environment for AI and Privacy Verification05:54 Kaseya Acquires SaaS Alerts, Launches Affordable User Security Solution for MSPs at $2.79 Per User09:23 MSPs Shift Focus as Cloud Vulnerabilities Surpass Ransomware as Top Security Threat, Channel Mastered Survey Shows   Supported by:  https://timezest.com/mspradio/https://www.coreview.com/msp   All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

A survey by Kaseya reveals that human behavior remains the primary challenge for IT professionals, with 89% citing insufficient training and poor user habits as significant issues. Phishing continues to be the top threat, affecting 58% of businesses, while the adoption of cyber insurance has surged from 27% in 2023 to 61% in 2024, indicating a growing awareness of cyber threats. As IT budgets stabilize, organizations are prioritizing investments in cloud security and security awareness training.Host Dave Sobel also addresses the impending rush for Cybersecurity Maturity Model Certification (CMMC) compliance, with 76,000 companies needing evaluations and only 50 to 60 assessors available. This situation presents a significant opportunity for compliance preparation services, such as gap assessments and remediation plans. The episode emphasizes that while compliance does not guarantee immunity from cyber incidents, it enhances protection against them. The anticipated release of a second rule to operationalize CMMC by early 2025 suggests that organizations must remain vigilant and adaptable to evolving requirements.The discussion further explores the rising issue of shadow IT, particularly in light of the increasing use of SaaS applications, which have doubled per employee since 2019. Traditional security measures are proving inadequate as employees utilize unauthorized tools without IT oversight, leading to heightened risks of data leakage. The episode highlights the need for robust credential management and modernized security strategies to address these challenges, especially as generative AI tools change the way employees work.Finally, Sobel touches on significant trends in energy innovations among major tech companies, including Google and Amazon Web Services, as they invest in nuclear power to meet the growing energy demands of their data centers. These initiatives reflect a broader trend towards securing reliable and sustainable energy sources, particularly in the context of the increasing energy consumption driven by generative AI. The episode concludes by emphasizing the importance of monitoring how these investments will become profitable, as the tech giants navigate the balance between sustainability and financial viability.Four things to know today 00:00 From Ransomware Defense to Sustainable IT: How IT Pros Are Addressing Evolving Cybersecurity Threats in 202406:29 CMMC Compliance Rush Looms with Limited Assessors and 76,000 Companies in Need of Evaluation07:55 Gartner Warns of Rising Shadow IT as SaaS Use Per Employee Doubles Since 201909:18 Cybersecurity, Data Protection, and Energy Innovations: Cynomi, Sherweb, Pax8, Google, and AWS Lead Industry Shifts Supported by:  https://www.huntress.com/mspradio/https://www.coreview.com/msp   All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

In this episode of Reimagining Cyber, Rob Aragao sits down with Eric O'Neill, former undercover FBI operative, national security attorney, and bestselling author. Eric shares his gripping experience as the key operative in bringing down Robert Hanssen, the most damaging spy in U.S. history. Hanssen's betrayal spanned over two decades, during which he sold highly classified information to the Soviet Union and Russia, affecting national security on an unprecedented scale.Eric recounts how his undercover mission within FBI headquarters helped uncover Hanssen's espionage, an operation that also highlighted the emergence of cyber espionage. Hanssen was a pioneer in cyber spying, meticulously stealing sensitive data through compromised systems, and his actions ultimately set the stage for modern cybersecurity challenges.The discussion evolves to focus on today's cyber threats, particularly the intersection of espionage and cybercrime. Eric details how tactics used in traditional espionage have now infiltrated the digital world, with cybercriminals and state-sponsored espionage groups employing sophisticated techniques, including spear phishing and ransomware. The conversation also delves into notable cyberattacks like the SolarWinds and Kaseya incidents, highlighting the shared strategies between espionage and organized cybercrime.With his extensive background in counterintelligence and cybersecurity, Eric offers a unique perspective on the current landscape of cyber threats, stressing the critical importance of understanding the attackers' mindset to effectively safeguard digital infrastructures.Follow or subscribe to the show on your preferred podcast platform.Share the show with others in the cybersecurity world.Get in touch via reimaginingcyber@gmail.com

The rollout of Windows 11 version 24H2 introduces a range of AI-powered features, such as enhanced Energy Saver, improved Bluetooth LE audio support, and Wi-Fi 7 compatibility. Notably, Microsoft has integrated Rust into the Windows kernel and introduced new functionalities for its CoPilot AI, which now includes natural voice interaction and daily news summarization. However, the update also marks the end of support for Windows Mixed Reality headsets, as Microsoft shifts its focus away from hardware in the mixed reality space.Host Dave Sobel highlights Microsoft's decision to cease production of the HoloLens 2 and its partnership with Meta, indicating a strategic pivot towards software integration with Meta's Quest headsets. This move reflects a broader trend in the tech industry, where companies are increasingly prioritizing AI-driven productivity tools. Sobel emphasizes the importance of data management for businesses looking to leverage these new AI capabilities effectively, suggesting that many customers may not be prepared to utilize these tools without a solid data foundation.The episode also covers OpenAI's introduction of a public beta for its Realtime API, which allows developers to create applications that facilitate natural conversations with AI chatbots. This new API supports low-latency, multimodal features, enhancing voice interactions and enabling seamless communication across languages. Additionally, Liquid AI has launched its Liquid Foundation Models, which are non-transformer AI models designed for improved performance and memory efficiency, potentially lowering infrastructure costs for clients running large-scale AI applications.Finally, Sobel discusses Kaseya's commitment to achieving FedRAMP authorization for its ITComplete platform, which aims to support managed service providers (MSPs) with compliance requirements. This initiative is particularly significant as it addresses the growing need for compliance in government contracts. The episode concludes with a call for IT solution providers to participate in Service Leadership's annual compensation survey, which aims to provide insights into compensation trends and help organizations optimize their recruitment strategies. Three things to know today 00:00 Windows 11 Update Brings AI Features as Microsoft Exits Mixed Reality Hardware with HoloLens05:05 OpenAI Expands Voice Integration with Realtime API, While Liquid AI Launches Efficient Non-Transformer Models07:10 Kaseya Aims for FedRAMP Authorization as Service Leadership Opens IT Compensation Survey  Supported by:  https://www.coreview.com/msphttps://mspradio.com/engage/  Event: www.smbTechFest.com/Go/Sobel    All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

Jennifer (Jen) McAdams is a seasoned marketing veteran with more than 25 years of experience within the software industry. Jen went to Northeastern where she graduated with a resume and a business suite, and hit the ground running in her career. She worked closely with Xactly in an advisory CMO role initially as part of Vista Equity Partners' Value Creation Team – and her partnership and execution of a comprehensive marketing plan that generated increased pipeline and higher quality leads led her to permanently join Xactly as a member of the senior leadership team and CMO. Before Xactly and Vista Equity Partners, she's previously held senior roles with SAP, Cisco, Progress, Ixia, and Kaseya. Xactly is a platform “for sales leaders founded by a sales leader”. Their main legacy product is for automating sales compensation and commissions. However, over the years, they have made acquisitions that have allowed them to extend their offerings into sales planning and forecasting tools that live in a single platform and are available as modular pieces that grow with their clients. On the show today, Alan and Jen talk about how she is bridging the gap between marketing and sales at Xactly and what she has seen work across the different types of companies that she's worked for. Jen gives us practical tips to align around a common goal, how she thinks about organizing teams, and the importance of leading by example. Alan and Jen also discuss how marketing is organized within her group, how that relates to customer marketing as she builds that new function and how AI can be a resource for marketers. In this episode, you'll learn: The importance of bridging the gap between marking and sales Tips on how to collaborate, align, and operationalize around a common goals How Jen organizes her team for a focus on customer marketingKey Highlights: [01:58] Life with a rescue Chihuahua (Biscuit)   [03:20] Jennifer's career path [08:06] What Xactly does and who they serve [09:13] The gap between B2B marketing and sales[11:22] Aligning goals with compensation[12:15] How to operationalize[15:15] Getting the rest of the team on the same page[16:42] What does marketing look like at Xactly[17:58] What customer marketing looks like[20:38] Experience of your past that defines you[22:39] Advice to younger self[24:37] A topic that you and other marketers need to learn more about - AI[25:47] Trends or subcultures others should follow[27:08] Largest opportunity or threat to marketers todayLooking for more?Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest! Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday. Hosted on Acast. See acast.com/privacy for more information.

Quinze jours après que l'OMS a déclenché son plus haut degré d'alerte face à la résurgence des cas de Mpox en Afrique, l'épidémie continue de progresser sur le continent. La RDC reste de loin le pays le plus touché, mais l'épidémie s'étend. Treize autres pays présentent désormais des cas suspects. Plusieurs États ont promis d'envoyer prochainement des doses de vaccins. Quand ces doses seront-elles livrées ? En quelles quantités ? À quand la fabrication de vaccins sur le continent ? Entretien avec Jean Kaseya, le directeur général d'Africa CDC, le Centre de contrôle et de prévention des maladies de l'Union africaine. RFI : le Mpox poursuit sa progression sur le continent. L'Africa CDC fait état de près de 23 000 cas suspects détectés au 27 août et plus de 600 décès. Est-ce que ces chiffres vous inquiètent ?Jean Kaseya : Ces chiffres m'inquiètent au plus haut point, puisque ça prouve ce que nous disons tous les jours, que nous avons plusieurs épidémies Mpox en une. Pourquoi nous le disons, c'est puisque nous avons quatre variants qui se côtoient aujourd'hui en Afrique et qui ont des épidémiologies différentes, qui ont des symptomatologies qui se présentent dans les différents groupes d'âges et qui aujourd'hui n'ont pas suffisamment de recul en termes de médicaments et en termes de mesures applicables comme les vaccins et autres. Donc, ça m'inquiète au plus haut point.La RDC reste, et de loin, le pays le plus touché. Est-ce que c'est là où la progression est la plus forte ces derniers jours ?La progression est forte dans plusieurs provinces de la RDC. Mais la progression, on la voit aussi dans d'autres pays africains comme le Burundi, comme la RCA. Mais je dois dire, ce qui m'inquiète le plus, c'est que nous avons des pays qui sont non endémiques, mais qui ont rapporté pour la première fois des cas de Mpox comme le Gabon. Le ministre de la Sierra Leone m'informait aujourd'hui [mercredi 28 août], qu'il a eu un cas qui lui semble patent pour Mpox. Mais comme la Sierra Leone n'a pas de laboratoire fiable, il ne peut pas confirmer cela. Et donc moi, je considère, sur base de la symptomatologie, sur base de l'histoire de la maladie, que c'est un cas suspect de Mpox. Et je classe la Sierra Leone maintenant comme un nouveau pays qui est le 14e pays affecté par le Mpox.Plusieurs pays ont promis d'envoyer des doses de vaccin au continent. Quelle sera l'ampleur de ces livraisons ?Je voudrais reconnaître l'effort que les partenaires d'Afrique ont fait pour jusque-là, sécuriser les vaccins que nous avons. Nous avons d'abord, avec la branche humanitaire de l'Union européenne, sécurisé 215 000 doses. À cela s'ajoute les 100 000 doses que la France vient de donner par le même mécanisme de l'Union européenne et Africa CDC. En plus, nous avons 100 000 doses qui viendront de l'Allemagne. Mais je dois saluer le gouvernement espagnol, puisque l'Espagne donne 500 000 doses de vaccins. À ces doses-là qui représentent à peu près 1 million de doses, nous savons que Gavi est aussi en train de travailler avec nous, pour disponibiliser autour de 500 000 doses. Donc, nous pouvons dire qu'à ce stade, nous partons déjà autour de 1,5 ou 1,6 million de doses, sur les 10 millions que nous voulons avoir.À quelle échéance ces doses seront-elles livrées au continent ?Les vaccins que nous avons déjà eus, par exemple les 215 000 doses sont disponibles même à partir de demain. Ce que nous voulons, avant que les vaccins arrivent aux pays, c'est qu'il y ait une bonne logistique qui soit en place. Donc, je suis en train d'espérer et de travailler, comme je pense que le niveau de préparation des pays est assez optimal, que la semaine prochaine, les premières doses des vaccins sécurisés par Africa CDC, dans le mécanisme que nous avons mis en place, vont atterrir dans les différents pays.Mais combien de doses, précisément, pourraient arriver dès la semaine prochaine ?Nous allons commencer graduellement, et ça, c'est important que la population africaine le sache : nous avons décidé, à Africa CDC, de faire en sorte que ce qui s'est passé avec le Covid n'arrive plus. Donc, l'accord que nous avons avec la société Bavarian Nordic qui produit ces vaccins, c'est que cette année, ils vont nous donner 3 millions de doses. Mais ils vont aussi faire le transfert des technologies pour que ce vaccin soit produit sur le continent africain, par les compagnies africaines. Nous avons déjà un accord et nous avons déjà sélectionné la société qui pourrait faire cette production. Nous pensons que d'ici février, la société africaine qui a été sélectionnée sera en mesure d'inonder le marché africain avec le vaccin Mpox.À lire aussiMpox: pourquoi l'accès aux vaccins est problématique en Afrique?

The episode begins with a focus on AI-based patch management solutions, highlighting leading vendors like Automox, Flexera, and Kaseya. The discussion delves into how AI and ML-driven patch management can provide real-time risk assessments, helping prioritize critical patches and enhance cybersecurity measures.The episode then shifts to the evolving landscape of cloud infrastructure driven by generative AI advancements. The transcript reveals insights from an IBM study, indicating concerns among tech executives about infrastructure readiness for AI demands. Additionally, the discussion touches on the challenges faced by businesses in adopting AI quickly and effectively, with a prediction that 13% of businesses will adopt AI in the next three to four years.A significant development highlighted in the episode is the introduction of ChatIT by Commonwealth Bank, an AI-powered IT support chatbot built on Azure services. The chatbot, accessible via Microsoft Teams, boasts an impressive average response time of 14 seconds and over 13,000 employee interactions. This innovation streamlines IT troubleshooting, integrates with the bank's knowledge base, and hints at future enhancements to improve user experience and efficiency.The episode concludes with updates on technology advancements, including Broadcom's launch of VMware Cloud Foundation 9 and Microsoft's decision to phase out the Windows Control Panel in favor of the Settings app. The discussion emphasizes the importance of understanding Azure's true cloud consumption revenue and the implications of AI tools like Amazon Q on software development tasks. Overall, the episode provides valuable insights into the intersection of AI, cloud computing, and IT service delivery in the evolving tech landscape. Four things to know today 00:00 GigaOm Report Highlights Top AI-Based Patch Management Solutions, Featuring Automox, Flexera, and Kaseya04:49 Commonwealth Bank Launches ChatIT, AI-Powered IT Support Bot on Azure, Achieves 14-Second Response Times07:11 Windows Control Panel to Be Phased Out in Favor of Modern Settings App, Microsoft Confirms08:25 Microsoft's New Reporting Strategy Aims to Clarify Azure's True Cloud Consumption Revenue  Supported by: https://getthread.com/mspradio/https://www.huntress.com/mspradio/    All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

Host James Kernan sits down with Kevin Lancaster and Matt Solomon of Channel Program, a platform designed to unify the IT Channel industry. Kevin Lancaster and Matt Solomon are the co-founders of Channel Program, a platform designed to unify the IT Channel industry. Kevin Lancaster has a strong background in the channel technology space. He previously served as the CEO of ID Agent, a cybersecurity company, which he grew significantly before its acquisition by Kaseya. Matt Solomon also has extensive experience in the industry. He worked alongside Kevin at ID Agent and later became the Channel Chief at Kaseya. Matt has spoken at over 150 industry events across six countries. Together, they launched Channel Program to create a collaborative, video-enabled platform for IT Service Providers and Vendors. Do you have any specific questions about their work or the Channel Program? Check them out: Channel Program | Home --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan  

Va-t-on vers une nouvelle épidémie mondiale de mpox, dont l'origine est la variole du singe ? L'Organisation mondiale de la santé (OMS) vient de déclencher son plus haut niveau d'alerte mondiale. Et c'est sur les conseils d'Africa CDC, l'agence de santé publique de l'Union africaine, que l'OMS a pris cette décision. Le médecin congolais Jean Kaseya est le directeur général d'Africa CDC. Et aujourd'hui, il dit à toutes les personnes qui ont des symptômes : « Faites-vous dépister, s'il vous plaît. Il est totalement faux de dire que c'est une maladie d'homosexuels. Tout le monde peut l'attraper ». Le docteur Kaseya est l'invité de Christophe Boisbouvier.

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First, an overview of the current state of the U.S. economy, highlighting positive trends such as the expansion of the services sector and a slight pickup in GDP growth for the April-June period. Despite concerns about a high interest rate environment, the economy remains resilient, with jobless claims and durable goods orders aligning with a positive growth outlook.The episode also delves into the projected growth of consumer tech spending in the U.S., with a 1% increase expected this year and a 4.4% growth forecasted for 2025. This growth follows declines in the consumer tech market in previous years due to various economic factors. The focus on small businesses as consumers rather than enterprise businesses is seen as a positive sign for the industry.Kaseya's announcement of the adoption of its Kaseya 365 subscription by over 4,000 MSPs in the first three months since its launch is discussed. The subscription has reportedly led to higher profits and cost savings for MSPs, positioning them as more profitable service providers for small businesses. The episode analyzes the pricing strategy behind the subscription and emphasizes the importance of understanding the messaging around price and margin.The episode concludes with a discussion on the evolving landscape of search engines, highlighting innovations from Google, Microsoft, and OpenAI. Google's strong earnings in Q2 2024, Microsoft's AI-enhanced update to Bing Search, and OpenAI's SearchGPT are all significant developments in the search industry. These advancements signal a disruption in search technology, with potential downstream impacts on marketing strategies for IT services and customers. Three things to know today00:00 Resilient US Economy: Q2 GDP Up, Services Thrive, and Tech Spending Expected to Rebound03:52 Kaseya 365 Subscription Adopted by Over 4,000 MSPs in First Three Months04:58 Search Industry Disruption: Google, Microsoft, and OpenAI Innovate Amid Revenue and Content Access Shifts  Supported by:  https://www.coreview.com/msphttps://mspradio.com/engage/   All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

The managed services segment of the channel has long operated on a “best of breed” basis. These companies developed services with collections of technologies from multiple vendors, providing what they considered the best options for their needs. While "best of breed" is considered a good means of developing effective systems, it is not always easy and often expensive to create and maintain. The holy grail of managed services is the simplification of systems into consolidated applications with well-integrated features and lower total cost of ownership. This approach, in theory, leads to better organizational management, predictable costs, and improved service delivery to end customers.   Earlier this year, Kaseya rolled out Kaseya 365, a new package that provides MSPs with the tools they need for service delivery at a single, low subscription price. Kaseya believes this model, which it has been working on for years, will redefine managed services economics. Mike DePalma, the vice president of business development, joins Changing Channels to discuss the new Kaseya model, what it means for the managed services community, and where the MSP model is going next.   Follow us, Like us, and Subscribe! Channelnomics: https://channelnomics.com/ LinkedIn: https://bit.ly/2NC6Vli X (formerly Twitter): https://twitter.com/Channelnomics   About Larry Walsh: LinkedIn: https://www.linkedin.com/in/lmwalsh2112/ X (formerly Twitter): https://twitter.com/lmwalsh_CN Official Bio: https://channelnomics.com/team/larry-walsh/ About Mike DePalma LinkedIn: https://www.linkedin.com/in/michaeldepalma1/ Changing Channels is a production of Channelnomics, a brand of 2112 Enterprises LLC Follow @Channelnomics to stay current on the latest #research, #bestpractices, and #resources. At @Channelnomics — the voice of thought leadership — we define #channel trends, chart new #GTM strategies, and #partner with industry leaders to champion #diversity in the channel.    © 2112 Enterprises LLC

In this episode, Richard Tubb talks to Dermot McCann. He's the Executive Vice President and General Manager for Kaseya EMEA, having previously worked as General Manager for APAC in Australia.He tells Richard about his background as an MSP, why he rejoined Kaseya and how his new role will help the company to grow and develop in Europe. He talks candidly about Kaseya's challenges and commitment to its partners.He explains the Partner First Pledge, Kaseya 365 and why they're focused on cybersecurity, AI and automation in the coming months to grow their business and help MSP clients.Richard asks Dermot how his experiences as an MSP help him now he's working on the vendor side and what, if anything, surprised him when he made that shift. Dermot also talks about his own personal resilience.Mentioned in This EpisodeIT conference: DattoconIT solutions: DattoKaseya's Partner First PledgeEndpoint management: Kaseya 365MSP accountability programme: Kaseya TruMethodsKaseya cyber insurance fast trackIT management software: ConnectWiseDocumentation platform: IT GlueMSP peer group: The Tech Tribe

Dave Sobel is joined by Rich Freeman from Channelholifc to discuss the latest trends in the tech industry. The episode delves into the fluctuating premiums of cyber insurance policies, with a decline in premiums attributed to various factors such as favorable underwriting results and increased caution in risk selection. The conversation also explores the evolving landscape of self-service platforms in the MSP industry, with a focus on Pax8's new marketplace and the concept of self-serve storefront functionality. Rich Freeman shares insights from his recent conversations with industry experts, highlighting the spectrum of approaches towards AI and automation among MSP platform companies. From Atera's aggressive push towards automated ticket resolution to Kaseya and N-Able's more deliberate and cautious strategies, the discussion sheds light on the varying approaches to incorporating AI into managed services. The episode also touches on the importance of data management and the value of being strategic and deliberate in leveraging data to drive business outcomes. Additionally, the episode previews an interview with Yusuf Khan, the head of data science at Constellation, where the focus is on the surge in research and funding directed towards utilizing data effectively. Khan emphasizes the importance of being smart with data, understanding its value, and contextualizing it to specific industries to enhance decision-making and drive better outcomes. The episode concludes with a call to action for listeners to share the show with others and support the content through Patreon, highlighting the impact of additional listeners in sustaining the delivery of valuable content in the tech industry. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

In this episode of the Channel Futures podcast, Craig and James sit down with Fred Voccola, the outspoken CEO of Kaseya, the IT management software giant. The guys learn all about the success of the recently launched Kaseya 365 subscription service for MSPs and get some advice for managed service providers ahead of Voccola's appearance at the MSP Summit, brought to you by the Channel Partners Conference & Expo, Sept. 16-19, in Atlanta. You can register for that event here: https://themspsummit.com. We'll also recognize the top company in this year's MSP 501, and in a turnabout-is-fair-play moment, James challenges Craig to a history lesson vis-à-vis "This Is Your Life."

Host Dave Sobel discusses the U.S. ban on cybersecurity vendor Kaspersky due to national security risks. The ban prohibits new agreements with U.S. persons and restricts antivirus updates and operations in American IT systems. This decision prompts organizations to reevaluate their security software choices and emphasizes the importance of trust and due diligence in vendor selection.The episode also covers various tech updates, including Pure Storage's new capabilities, Splunk's expanded AI Assistant features, Google's acquisition of Cameo for virtualized Windows app support, and Microsoft's acknowledgment of issues with Windows 11 Pro to Enterprise upgrades. These updates reflect the ongoing advancements and challenges in the tech industry, particularly in storage, AI integration, and operating system upgrades.Additionally, the podcast delves into the emergence of AI-powered solutions in accounting platforms, such as Zero's Just Ask Zero (JAXX), and Kaseya's TruePeer Emerge program tailored for small MSPs. These developments highlight the growing trend of leveraging AI for enhanced business operations and scalability, catering to the specific needs of smaller businesses and MSPs looking to grow their services and profitability.The episode concludes with a discussion on the role of AI in addressing customer service challenges, the importance of domain expertise in maximizing AI effectiveness, and the global efforts to prevent American AI domination. These insights underscore the significance of balancing technology with human expertise in cybersecurity and business processes, emphasizing the need for strategic AI implementation and localization to reflect diverse language, political, and cultural contexts. Three things to know today00:00 U.S. Bans Kaspersky Products Citing National Security Risks, Effective September 202402:44 Pure Storage, Splunk, Google, Microsoft, Zero, and Kaseya06:31 AI and Automation: The Need for a Customer-Centric Approach in Technology Integration   Supported by:   https://getinsync.ca/mspradio/https://www.huntress.com/mspradio/ All our Sponsors:   https://businessof.tech/sponsors/    Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

Tune in to the latest episode of my podcast, where we dive deep into the stories behind the success.In this episode, I'm thrilled to host Fred Voccola, the dynamic CEO of Kaseya, who has transformed the IT management and security software industry. From an annual revenue of $85 million to over a billion, Fred shares how Kaseya has expanded through strategic acquisitions and innovative thinking, growing to employ 4,800 people.Fred opens up about the highs and lows of his journey, discussing the critical pivots and innovative steps that helped navigate his success through crises and the economic halts. He sheds light on the challenges and triumphs of scaling a business, integrating cultures after acquisitions, and the importance of adaptability and focusing on customer-centric solutions.Fred also discusses the influential role his family and upbringing played in shaping his entrepreneurial spirit and how his connection to his dog Cooper, who, despite being paralyzed, has become a symbol of hope and resilience.Cooper's story has inspired many, leading to the creation of the CoopWorks Foundation, which supports disabled animals and provides therapy for veterans. Through his experiences and the growth of Kaseya, Fred emphasizes the importance of focusing on solving problems, reducing friction for customers, and constantly innovating to stay ahead in business.This episode is not just about business growth but also about personal resilience, community impact, and the real stories behind a seemingly overnight success. Tune in for a deep dive into how embracing challenges can lead to innovation and success and how personal passion can drive corporate social responsibility. Whether you're a budding entrepreneur or an established leader, Fred's story will inspire you to think differently about adversity, leadership, and the power of giving back.00:00 - Introduction: Fred Vacola's Journey 04:06 - Solving Big Problems 25:59 - Building a Customer-Centric Culture 31:38 - The Joy of Helping Others: The Cooper FoundationFred On Socials: YouTube:   @kaseyacorp  IG: @Kaseyacorp FB: https://www.facebook.com/KaseyaFan LinkedIn: https://www.linkedin.com/in/fred-voccola https://www.kaseya.com/Jon on Socials: IG: @streetschultz FB: Jon Schultz LinkedIn: jonschultz1 www.jonschultz.com

In this episode of the podcast, host Dave Sobel discusses significant developments in the tech industry. Microsoft's Recall AI feature for Copilot Plus PCs has been delayed to address privacy and security concerns raised by privacy advocates and security experts. The delay indicates Microsoft's commitment to ensuring high standards of quality and security before making the feature available to users. A comparison is drawn between Microsoft's data recording approach and Apple's context-aware data handling strategy, highlighting a strategic difference that could influence market preferences.The episode also covers Kaseya DattoCon Europe, where Kaseya introduced new initiatives such as Kaseya 365 and partner programs aimed at empowering MSPs and enhancing cyber insurance coverage. The event showcased Kaseya's commitment to supporting its partners and driving growth in the MSP market. Additionally, the partnership between Spectra and Ingram Micro to enhance cyber insurance solutions and cyber resilience warranties was discussed, emphasizing the importance of collaboration in strengthening cybersecurity measures.Dave Sobel delves into VMware's $600 million revenue decline following Broadcom's transition to a subscription model, highlighting the challenges faced during major business model transitions. The revenue drop underscores the shift towards subscription licensing for long-term stability and growth, despite short-term revenue impacts. The episode also explores Apple's AI strategy, client-oriented IT approaches, and Google's innovative traffic solutions, providing insights into key developments shaping the tech industry.In the segment on big ideas, the episode discusses Apple's focus on personalization and performance in AI, the importance of client-oriented IT practices for improving customer service, and Google's green light product for optimizing traffic flow. The discussions offer valuable insights into the evolving landscape of technology and the strategic considerations that tech companies and IT professionals need to address. The episode concludes with a preview of upcoming episodes featuring discussions on AI strategy, customer relationships, and technology at the border, providing a glimpse into the diverse topics covered in the Business of Tech podcast. Four things to know today00:00 Microsoft's Recall AI Delayed for Copilot Plus PCs, Highlights Privacy and Security Challenges01:57 Kaseya DattoCon Europe: Kaseya 365 Growth, New Partner Initiatives, and Cyber Insurance Enhancements06:20 VMware Sees $600 Million Revenue Decline Amid Broadcom's Transition to Subscription Model07:49 Weekend Reads: Apple's AI Strategy, Client-Oriented IT, and Google's Traffic Solutions  Supported by:  https://www.bitdefender.com/business/products/msp-security-solutions.htmlhttps://www.coreview.com/msp All our Sponsors:   https://businessof.tech/sponsors/   Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

One key takeaway from the podcast episode is the importance of involving law enforcement in cybersecurity incidents. Companies that engage law enforcement in their breaches tend to achieve better results and success in handling cybersecurity incidents. The episode specifically mentions the Kaseya hack on July 4th, which resulted in full convictions due to early law enforcement involvement. This example underscores the significance of collaborating with law enforcement agencies to effectively address cyber threats. By involving law enforcement, companies can benefit from their expertise, resources, and legal authority to investigate and prosecute cybercriminals. Additionally, the episode emphasizes the need to cultivate relationships with agencies like CISA (Cybersecurity and Infrastructure Security Agency) to leverage their resources for incident response and ongoing cybersecurity efforts. Proactively engaging with agencies like CISA can enhance organizations' cybersecurity posture and better defend against cyber threats. The podcast episode also discusses the significance of digital acquisition strategies for MSPs and IT services companies. Dave Sobel emphasizes the importance of building a strong digital acquisition funnel, focusing on digital ads, targeted marketing strategies, and optimizing the company website for acquisition. Sobel suggests creating a digital destination for potential clients, offering resources, webinars, and online engagement opportunities. By providing ways for clients to book appointments, access content, and interact digitally, MSPs can enhance client acquisition and conversion rates.Supported by: https://salesbuildr.com/ All our Sponsors: https://businessof.tech/sponsors/   Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social