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Hosted by karl palachuk
26 episodes with karl palachuk
8 episodes with karl palachuk
5 episodes with karl palachuk
3 episodes with karl palachuk
3 episodes with karl palachuk
2 episodes with karl palachuk
2 episodes with karl palachuk
3 episodes with karl palachuk
The latest market turbulence has raised concerns about the impact of tariffs on business deals and the potential for artificial intelligence (AI) to serve as a lifeline for companies striving to do more with less. With tariffs on Chinese goods recently increased to 125% and a 90-day pause on other tariffs, the uncertainty in the market is palpable. Industry experts Jay McCall and Karl Palachuk discuss the implications of these changes, emphasizing the need for IT solution providers to adapt their strategies and focus on client relationships during these challenging times.Karl highlights the importance of becoming a trusted advisor to clients, especially during economic downturns. He encourages providers to engage in regular conversations with their clients to understand their needs and concerns. This proactive approach can help businesses navigate the current landscape, as some clients may be looking to invest in technology to gain a competitive edge when the market stabilizes. Jay echoes this sentiment, drawing parallels to past economic crises and noting that while some projects may be delayed or canceled, opportunities for digital transformation, particularly in AI, may arise.The discussion also touches on the risks associated with standardization in pricing and hardware delivery. As supply chain issues become more pronounced, the reliance on standardized hardware may become a liability for managed service providers (MSPs). Instead, the experts suggest focusing on the outcomes and results that clients desire, rather than the specific systems used to achieve those results. This shift in perspective could allow MSPs to remain competitive and relevant in a rapidly changing environment.Finally, the conversation emphasizes the need for flexibility in business models as uncertainty looms. While clients may seek shorter contracts or more adaptable pricing structures, providers are cautioned against lowering prices to compete. Instead, maintaining the value of services and fostering strong client relationships will be crucial for MSPs to weather the storm and emerge stronger when the economy rebounds. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech
To finish off the calendar year 2024, host James Kernan sits down with Karl Palachuk to discuss this year's hot topic: mergers & acquisitions. In this episode, James and Karl uncover the importance of timing and understanding when the ideal time to buy/sell a practice would be. Our upcoming events and more: Check out the link below for details on upcoming 2025 events: http://bit.ly/kernanmastermind New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com
1.) MSP Question of The Week Employee Compenstion--How much is too much or too little? --- 2.) Notes on The News Amy blog article – Financial Crimes Enforcement Network article Linkedin: https://nsitsp.org/news/financial-crimes-enforcement-network/ --- 3. Strategies for Local Businesses in Local Market Tip and tricks for Local Businesses looking to network in their local market. We also talk the pros and cons of radio, billboards, and even local team sponsors. — Our upcoming events and more: MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Check out Amy's weekly newsletter! Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”! Sign up now: https://kernanconsulting.com/ Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ https://thirdtier.net https://www.youtube.com/@ThirdTierIT — Sponsor Memo: Huntress Today's SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit https://huntress.com/karl
1.) MSP Question of The Week How do you hold employees accountable for subpar performance? --- 2.) James at SMB Techfest James kicked off the first session on the main stage by sharing how EOS can help your business scale. --- 3.) Notes on The News Solar Flares / Auroras – will it cause disruptions to communications? Cyberattack force major US health care network to divert ambulances from hospitals: https://edition.cnn.com/2024/05/10/tech/cyberattack-ascension-ambulances-hospitals/index.html --- Our upcoming events and more: MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Check out Amy's weekly newsletter! Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”! Sign up now: https://kernanconsulting.com/ Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ https://thirdtier.net https://www.youtube.com/@ThirdTierIT — Sponsor Memo: Huntress Today's SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit https://huntress.com/karl
Host Karl Palachuk interviews Wes Hutcherson and Stuart Ashenbrenner from Huntress on the challenges and (and victories) of securing macOS endpoints. As you know, MacOS represents a growing percentage of the business device operating system market, outperforming both Linux and ChromeOS. Since this is going to be a growing portion of the endpoints you support, it's good to know how you're doing to do that. And with so many "home" and personal devices now being used for company purposes, quick response is important as well. The panel addresses the challenges of the MacOS users - including their persistent reluctance to believe that their devices need protection at all! There is a false sense of security around MacOS, driven by old-school understandings of Mac security and the realities of well-funded adversaries on the dark web. MacOS malware now accounts for 6.2% of all endpoint OS malware. Half of all MacOS users have been affected by malware, hacking, or scams. You can expect that to grow as well. ----- Thanks to Huntress for sponsoring the SMB Community Podcast. Partners can learn more at https://www.huntress.com/karl Wes Hutcherson is the Director of Product Marketing for Huntress where he oversees market intelligence and go-to-market strategies. His multi-faceted technology and cyber security experience spans over a decade with market leaders such as Bishop Fox, eSentire, Hewlett-Packard, and Dell SecureWorks, covering Managed Detection and Response, Governance, Risk, and Compliance, Continuous Threat Exposure Management, Offensive Security, and other topics. Stuart Ashenbrenner works at Huntress as a Staff macOS Researcher, focusing on macOS security and development. He has spoken at various conferences about macOS security, including Objective by the Sea. He is co-author and core developer on the open source, macOS incident response tool called Aftermath. He has perviously worked as a macOS detections engineer and a software engineer. :-) — Our upcoming events and more: Register for James's class at ITSPU! 5W22 – MSP Professional Sales is live. Enroll today: https://www.itspu.com/all-classes/classes/msp-professional-sales-program/ MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Check out Amy's weekly newsletter! Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”! Sign up now: https://kernanconsulting.com/ Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ https://thirdtier.net https://www.youtube.com/@ThirdTierIT --- Sponsor Memo: Huntress Today's SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit https://huntress.com/karl
1.) MSP Question of The Week Which do you prefer: iPhone or Android? Is there a clear winner? --- 2.) Notes on The News What are the current TOP Password Managers? https://www.tomsguide.com/us/best-password-managers,review-3785.html "Big Tech" censoring content...and other clickbait-y titles. https://edition.cnn.com/2024/04/09/tech/meta-social-media-nightcap/index.html There are only two weeks left to submit your application for Channel Futures MSP501: https://www.channelfutures.com/about-msp-501 Host Amy weighs in how it helps market your company. --- Our upcoming events and more: Register for James's class at ITSPU! 5W22 – MSP Professional Sales is live. Enroll today: https://www.itspu.com/all-classes/classes/msp-professional-sales-program/ MASTERMIND LIVE – Tampa, FL – April 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Catch James at the SMBTechfest! SMBTechfest – Irvince, CA – May 9-10th https://www.smbtechfest.com/index.asp Check out Amy's weekly newsletter! Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”! Sign up now: https://kernanconsulting.com/ Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ https://thirdtier.net https://www.youtube.com/@ThirdTierIT Sponsor Memo: Huntress Today's SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit https://huntress.com/karl
1.) The MSP Question of The Week Should you charge for onsite travel? And what's best--Price per seat or per device? --- 2.) Notes on The News The FBI is warning consumers against using public phone charging stations in order to avoid exposing their devices to malicious software... ...Apple loses top phonemaker spot to Samsung as iPhone shipments drop! "Apple's smartphone shipments dropped about 10% in the first quarter of 2024, hurt by intensifying competition by Android smartphone makers aiming for the top spot, data from research firm IDC showed on Sunday." --- Our upcoming events and more: Register for James's class at ITSPU! 5W22 – MSP Professional Sales starts April 23rd. Sign up now: https://www.itspu.com/all-classes/classes/msp-professional-sales-program/ MASTERMIND LIVE – Tampa, FL – April 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Catch James at the SMBTechfest! SMBTechfest – Irvince, CA – May 9-10th https://www.smbtechfest.com/index.asp Check out Amy's weekly newsletter! Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”! Sign up now: https://kernanconsulting.com/ Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ https://thirdtier.net https://www.youtube.com/@ThirdTierIT Sponsor Memo: Huntress ay's SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit https://huntress.com/karl
Host Karl caught up with Dima Kumets, Principal Product Manager at Huntress Labs focused on their Security Awareness Training product. It was an entertaining interview! This interview focuses on the Security Awareness Training product, which features a truly engaging way for end users to learn about phishing attacks and other threats that arrive through email. Karl and Dima introduce you do the archvillain Didi and her role in educating clients - without irritating or alienating them! About Dima Kumets: Prior to joining Huntress, Dima was the product lead on OpenDNS (acquired by Cisco and now Cisco Umbrella.) He leverages his 20+ years of experience in technology to help partners grow their security practices and better protect the small and medium size businesses we all rely on. Partners can learn more at https://huntress.com/karl to sign up for a free trial. And, MSPs can sign up for the "Neighborhood watch" program that gives you free internal use licenses for all products. Thanks to Huntress for sponsoring this podcast. --- Our upcoming events and more: Register for James's upcoming class at ITSPU! 5W22 – MSP Professional Sales starts April 23rd. Sign up now: https://www.itspu.com/all-classes/classes/msp-professional-sales-program/ MASTERMIND LIVE – Tampa, FL – April 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Catch James at the SMBTechfest! SMBTechfest – Irvince, CA – May 9-10th https://www.smbtechfest.com/index.asp Check out Amy's weekly newsletter! Sign up now : https://mailchi.mp/thirdtier/small-business-tech-news Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ https://thirdtier.net https://www.youtube.com/@ThirdTierIT Sponsor Memo: Huntress Today's SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit https://huntress.com/karl
We follow Karl Palachuk as he makes his way through Channel Partners Expo 2024! Thank you to our guests (in order): Dave Seibert of SMBTechFest https://www.linkedin.com/in/daveseibert99 https://www.smbtechfest.com/index.asp Michelle Ragusa McBain of Sonicwall https://www.linkedin.com/in/michelleragusamcbain https://www.sonicwall.com/leadership/michelle-ragusa-mcbain/ Mikey Pruitt of DNSFilter https://www.linkedin.com/in/roadtociso https://www.dnsfilter.com/ Kathleen Martin of Advancing Leadership Network (ALN) https://www.linkedin.com/company/advancing-leadership-network/ --- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ Sponsor Memo: Huntress Today's SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit https://huntress.com/karl
Yes, another opener about the weather. ;) 1.) The MSP Question of The Week How can small MSPs compete with larger firms in the same market? https://www.msptoday.com/topics/msp-today/articles/458682-msps-must-focus-strengths-not-be-afraid-partner.htm --- 2.) Notes on The News The AT&T outage results in $5 credit to all affected users. ...And the Media Industry suffers in the face of social media newsbreaks. --- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/
We are back after the long weekend with great hair... 1.) MSP Question of the week: How do you qualify an opportunity so you don't waste your time? Check out Amy's whitepaper: https://www.thirdtier.net/product/whitepaper-how-to-build-a-valuable-local-linkedin-network/ --- 2.) Notes on the News and Our Favorite Social Media Apple Vision Pro is out: 1st new product in 7 yrs – VR headset $3499 https://www.cnn.com/2024/02/02/tech/apple-vision-pro-what-you-need-to-know/index.html Markets are way up except for Snapchat – down 30% reported a 248m loss in their most recent qtr announcement. AND We dive into our favorite social media for business use and why... --- 3.) Five Minutes with A Smart Person – Christophe Reglat of SXIPHER A preview of James's interview with Christophe Reglat of SXIPHER on Penetretation Testing with AI. https://www.linkedin.com/in/christophe-reglat-7360b0141/ https://www.sxipher.com/ --- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/
Host James sits down with Val King. Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company's product development and technology strategy. Val has 20 years of experience in technology, compliance, and security in regulated industries, particularly in financial services and healthcare. Currently Val serves in a dual role as CIO for a regional healthcare system. “The last 18 inches between the screen and the end-user is the Point of Execution, where end user experience matters, where technology either improves productivity, and thus the business, or hinders it. “Every business needs IT. Every business buys IT, but not every business is able to confidently cross that divide from IT being just a cost of doing business to a tool delivering outcomes that makes business measurably better.” Val is focused on making this a core competency of Whitehat Virtual Technologies, benefiting every customer we serve. https://www.whitehatvirtual.com/ https://www.linkedin.com/in/valking/ — Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/
1.) MSP Question of The Week How do busy MSP business owners deal with stress? Host Amy and Host James discuss their strategies. --- 2.) Five Minutes with A Smart Person - Eric Anthony Host James sits down with Channel Vet, podcaster, and Director of Community at EGNYTE Eric Anthony. Learn more about Eric: https://www.linkedin.com/in/esanthony/ Eric's Customer Experience video: https://youtube.com/live/WHQWGhrg7FY Eric's Book "CX That Sings": https://www.amazon.com/CX-That-Sings-introduction-Customer/dp/B085RTL8NT/ref=sr_1_2? --- 3.) Notes on The News "Microsoft set for AI-powered revenue surge as stock pulls ahead... Microsoft is expected to report a 15.8% jump in quarterly revenue, its best growth in nearly two years, as rising adoption of its products infused with generative AI fuels demand for its cloud services." https://www.reuters.com/technology/microsoft-teams-down-thousands-users-downdetector-2024-01-26/ Microsoft's (MSFT.O), opens new tab Teams services were restored on Saturday after a disruption blocked access to the messaging platform. Several users had flagged issues with the messaging platform on Friday. Complaints peaked in the afternoon with more than 14,000 incidents, according to outage tracking website Downdetector.com. All incidents appeared to be resolved on Saturday. --- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Use “EARLYBIRD” as the coupon code to save $200! Irvine CA – SMB Techfest (Feb 8th-9th) Make sure you catch Amy at SMB Techfest! https://www.smbtechfest.com/events.asp Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/
*Due to a small error, we are re-releasing this episode that was originally set for January 19th, 2024. Thanks for understanding. :-) 1.) Should you update your GOALS and OBJECTIVES every year? The short answer? Yes. Email James (james@kernanconsulting.com) for his one page business plan exercise. --- 3.) Notes on The News Is Connectwise a sinking ship? https://www.msptechnews.com/business-news/is-connectwise-a-sinking-ship/ The best click-bait of the year....so far! And MAJOR CONSUMERS SEVER RELATIONS WITH HACKED BRANDS? Ransomware attacks in 2023 surged by 95% year-over-year, with 1,278 victims identified on leak sites - already surpassing both 2021 and 2022 totals... https://www.msptoday.com/topics/msp-today/articles/458119-majority-consumers-sever-ties-with-hacked-brands.htm 2.) Five Minutes with a Smart Person: Erick Simpson Erick Simpson is an MSP Business and Channel Growth Expert, MSP Influencer and MSP Thought Leader A pioneer and leader in the managed services industry, Erick Simpson built and sold one of the very first MSPs in the industry and grew and coached a channel of 30,000 IT Solution Providers through their MSP transformation with his MSP Mastered® Methodology for managed services business performance improvement. Erick is an MSP business & channel growth expert, influencer, thought leader, speaker and author with 4 best-selling books and 50 white papers to his credit, and his strategies and programs help MSPs overcome business challenges to realize consistent, profitable managed services recurring revenue growth. His M&A expertise has helped dozens of MSPs sell their businesses at the highest valuation or expand through acquisition. He delivers strategic MSP market analysis services and builds and improves channel programs for IT vendors and distributors, and helps recruit and enable their channel partners through his thought leadership podcasts, webinars, workshops and event keynotes and breakouts. Erick's industry recognition includes Channel Futures' 7 Thought Leaders Defining the MSP Market, Jay McBain's 100 Most Visible Channel Leaders, 2 Time ChannelPro 20/20 Visionaries, 2 Time MSP Mentor 250 and SMB Nation's SMB 150 award recipient. Check out Erick's new community: https://mspmastered.com/ https://ericksimpson.com/ https://www.linkedin.com/in/ericksimpson/ — Check out Amy's Intune class: https://www.thirdtier.net/2023/11/29/learning-intune-a-six-month-course/ Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Use “EARLYBIRD” as the coupon code to save $200! Irvine CA - SMB Techfest (Feb 8th-9th) Make sure you catch Amy at SMB Techfest! https://www.smbtechfest.com/events.asp Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/
Host Amy and Host James catch up and catch a tan. 1.) MSP Question of The Week What is the best business structure for new MSPs? See: https://www.toptal.com/finance/interim-cfos/c-corp-vs-s-corp#:~:text=Compared%20to%20traditional%20S%20or,it's%20taxed%20as%20a%20corporation --- 2.) More Tech Layoffs? EY Announces Layoffs in Response to Economic Struggles See: https://www.channele2e.com/news/ey-announces-layoffs-in-response-to-economic-struggles "Less than a week after Broadcom finalized its $61 billion acquisition of VMware, layoffs began. This is a familiar pattern for the company, which followed a similar playbook with its acquisition of CA Technologies in 2018. Overall, it's estimated Broadcom will cut about 2,000 employees post-acquisition. Google, Amazon, Snap, Splunk, LinkedIn, Cisco, MariaDB and SecureWorks all recently announced layoffs. Other mass layoffs recently included Intel, Wish and LinkedIn in the San Francisco Bay area. At the beginning of September, Rapid7 announced a restructuring plan following disappointing second-quarter results, resulting in the layoffs of about 18% of the company's workforce. Similarly, AppSec firm Snyk laid off 128 people in April. Cloud security vendor Zscaler announced layoffs after what it called a rough fiscal second quarter. Software tools giant Atlassian laid off 5% of its workforce as it “shifted priorities.” ---- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Use “EARLYBIRD” as the coupon code to save $200! Irvine CA – SMB Techfest (Feb 8th-9th) Make sure you catch Amy at SMB Techfest! https://www.smbtechfest.com/events.asp Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/
Host Karl sits down with friend, Jerry Koutavas. As President of The ASCII Group, Jerry Koutavas is responsible for creating resources and services aimed at helping IT and managed service providers better manage their time and their bottom line. Koutavas oversees the creation, implementation, and adoption of benefits at The ASCII Group which services over 1,400 MSPs in North America. A widely-recognized figure in the IT industry, Jerry has more than 25 years of experience in the Channel. Check out more: https://events.ascii.com/ --- Our upcoming events: Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop https://conference.fornixmarketing.com/hawaii-conference-3364 Contact James for a $500 discount code! Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/
1.) MSP Question of the week: Will the US economy adversely affect my business? In summation, it will...if YOU let it. And what does tabasco hot sauce have to do with you? --- 2.) Notes on the News Tech lay offs yet again! Google, Amazon and Snap are among latest to announce major layoffs. See: https://www.channele2e.com/news/google-amazon-snap-latest-to-announce-layoffs 3.) Cool Tech Gifts Our experts way in. :-) --- Our upcoming events: Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop https://conference.fornixmarketing.com/hawaii-conference-3364 Contact James for a $500 discount code! Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/
Host James sits down with Venvito's Founder Rob Fegan on partnering with Microsoft. Venvito was formed to teach other Microsoft partners how to harness the scale and reach of Microsoft's field teams. Sharing with other owners, founders, and leaders the messaging, the mechanics, and the mindset necessary to partner with Microsoft, growing your Microsoft practice through mutually beneficial relationships at all levels within Microsoft. Learn more: https://www.linkedin.com/in/robfegan/ https://www.linkedin.com/company/venvito/ https://www.venvito.net/?r_done=1 Our upcoming events: Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop https://conference.fornixmarketing.com/hawaii-conference-3364 Contact James for a $500 discount code! Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ Check out the latest episode!
Today the SMBCP is whole again: Karl is back! 1.) MSP Question of The Week What is the best commission plan for salespeople? --- 2.) What's New in the News OPEN AI – blew up! And ransomware attacks are on the RISE! Ransomware attacks have surged in recent years; this has led to significant financial losses, data breaches and operational disruptions across various sectors. As of 2023, over 72% of organizations worldwide were affected by ransomware attacks, according to Statista. That raises a question as to how malicious actors are able to successfully carry out these attacks on the majority of organizations. And one industry that is struggling to handle ransomware attacks is...healthcare. In fact, Sophos revealed in its “The State of Ransomware in Healthcare 2023” report that cybercriminals successfully encrypted data in nearly 75% of ransomware attacks. This is the highest rate of encryption in the past three years and a significant increase from the 61% of healthcare organizations that reported having their data encrypted last year. --- Our upcoming events: Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop https://conference.fornixmarketing.com/hawaii-conference-3364 Contact James for a $500 discount code! Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/
In this week's edition of SMBCP, we sit down with the Chief Information Officer of TS Banking Group, Julian Caldwell. We discussed how to get into the door with executives--What are they looking for in MSPs? And hpw to become "Sticky" Long Term strategic partners with your customers? Listen today to see why most MSP's fall short of these expectations... Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA – http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Use code: EARLYBIRD Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop https://conference.fornixmarketing.com/hawaii-conference-3364 Contact James for a $500 discount code! Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/
In this episode of the SMBC podcast, we have three special cohost! Host James sits with Alex Farling, Wes Spencer and Kyle Christensen of Empath. https://www.empathmsp.com/ Tune in as we discuss the next big moves for Empath. --- Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA – http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Use code: EARLYBIRD Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop https://conference.fornixmarketing.com/hawaii-conference-3364 Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/
1.) MSP Question of the Week When should I hire my first sales person? --- 2.) Smart Person - Brianna Haun Brianna's passion is to provide a level of excellence in serving clients, leading a team, and impacting the community through a value driven lifestyle. Gaining a new perspective, shifting a mindset, or creating something new, ignite my soul... https://www.linkedin.com/in/alignconsulting/ https://rss.com/podcasts/aligned/ --- 3.) Notes on the News Google Anti-trust, Microsoft protects customers from lawsuits resulting from AI use, and GDP Growth beats expectations and Medicare spending has been level since 2010! --- Resources and Links: Kernan Mastermind Roadshow: September 28-29 – Scottsdale, AZ! http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/
1.) MSP Question of the Week What the heck is EOS? We break down Entrepreneurial Operating System. Recommended reading: https://www.amazon.com/What-Heck-EOS-Employees-Companies/dp/1543699561#:~:text=Based%20on%20his%20years%20of,companies%2C%20helping%20them%20implement%20EOS --- 2.) Five Minutes with a Smart Person - Lisa Shorr Host James sits down with Lisa Shoor and discuss the importance of "soft skills" https://shorrsuccess.com/ https://www.linkedin.com/in/lisashorr --- 3.) Notes on the News Microsoft breaks its own rule for licensing. ...and a follow up on Remote vs. In-Office Resources and Links: Kernan Mastermind Roadshow: September 28-29 – Scottsdale, AZ! http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/
1.) MSP Question of The Week Do your workers come into the office, work remote or hybrid? --- 2.) Five minutes with a Smart Person Host Karl sits down with Kathryn Rose of ChannelWise. Kathryn Rose is an innovator, and the founding CEO of award-winning global expert marketplaces (getWise, channelWise) that provide business owners and professionals in targeted markets, access to thousands of vetted executives, coaches/mentors, education and resources that accelerate business or career growth. She is a former Wall Street executive sales leader and an author of 9 books. She has been featured in Forbes, Inc. Magazine, CBS Marketwatch, Fox News and more. She was recently named Worth Magazine Top 100 Entrepreneurs, Forbes Top 1000 innovators and a member of the prestigious Nasdaq Milestone Makers program Learn more: https://www.channelwise.com/about-us 3.) Notes on the News The infamous cage match and another vendor claims their product is what will make you money. Resources and Links: Kernan Mastermind Roadshow: September 28-29 - Scottsdale, AZ! http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/
Segment One: The MSP Question of the Week Do you attend social events with clients? --- Segment Two: Notes on the News ChatGPT is getting alarmingly less accurate! This is huge. https://www.popsci.com/technology/chatgpt-human-inaccurate/ --- Kernan mastermind September 28-29 - Scottsdale, AZ: http://bit.ly/kernanmastermind or https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/
For this edition of SMBCP, Host Karl sits down with two lovely guests in two seperate five minutes with a smart person. Five Minutes with a Smart Person - Double Feature! First up: Larry Mandelberg is a consultant, speaker and author with “more than 150 years of combined business experience.” A natural problem solver, Larry represents the 5th generation of his family's business. He started working at a young age where he learned from his father before and after school. Larry is an effective catalyst for change who has solved intractable problems and achieved new levels of efficiency and success for businesses in multiple industries. A prolific writer, Larry has published more than 80 columns. His first book, Businesses Don't Fail, They Commit Suicide is scheduled for release in early 2018. A sought-after speaker, he has delivered more than 60 business-changing keynotes and workshops. https://mandelberg.biz/about-larry/ https://www.amazon.com/Businesses-Dont-Fail-Commit-Suicide-ebook/dp/B0C3F9GQZ9#:~:text=Businesses%20Don't%20Fail%2C%20They%20Commit%20Suicide%20is%20an%20inspiring,strategic%20planning%20and%20proactive%20mindset. --- Next up: James Steel at ChannelCon An experienced IT channel leader with a passion for the Managed Service Provider (MSP) and IT Support Provider community and a specialism for working closely with partners in North America and Europe to drive growth. Also a proud member of CompTIA's UK Executive Council where I work together with the hugely talented team to increase exposure for the great work the organisation does within the MSP space in particular. https://www.linkedin.com/in/%F0%9F%91%87-james-steel-8964947/ https://www.linode.com/partners/ https://www.akamai.com/ --- Sponsor Memo: Small Biz Thoughts Technology Community NOW is the time to join the Small Biz Thoughts Technology Community. Check us out at https://SmallBizThoughts.ORG There is no better value for training and education in managed services. Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free 5-week courses, members-only programs, and the best business training available to managed service providers anywhere. Prices go up July 1st. Join now and you can lock in the lower price for life. See all the details and Join us today at https://www.SmallBizThoughts.org.
Segment One: The MSP Question of The Week I have clients that have three PCs but don't need a whole lot, what should I do? Segment Two: Five Minutes with a Smart Person - Dr. Lance Reichenberger --- Host James sits down with his friend, Dr. Lance Reichenberger. When Lance was only 11 years old, he began working with and programming computers. His father, an engineer, sometimes worked on a computer at home. When he was not using the machine for his professional work, he allowed young Lance to learn while playing with this computer. This was before even a dial-up modem, when transferring data required a 5 ½ inch floppy disk. He found there was not much on the hard drive, so he began rewriting the programs. He changed out the hardware, added capabilities and eventually added an early stage modem to access in the internet. Technology was a natural match for his abilities and his father encouraged him to use the natural ability to create a future. As a young man, he volunteered in the emergency room of a hospital learned a lot about medicine. This led him to become an EMT and paramedic with the Los Angeles County Fire Department. Although he had plans to become a doctor, those plans were sidetracked. He did, however, do a lot of the network cabling, computers, and programming at several medical organizations. He continues to be a subject matter expert in the area of medical technology. --- Segment Three: Notes on the News Cage fight! Yup, it's our turn to give our two cents on Zuckerberg vs. Musk. Azure AD gets a new name: https://azure.microsoft.com/en-us/updates/azure-ad-is-becoming-microsoft-entra-id/#:~:text=Microsoft%20Entra%20ID%20is%20the,secure%20access%20experiences%20for%20everyone. And finally, is it recession time? --- Resources and Links: CompTIA Free registration - August 1-3 Use code SBSmallBizThoughts23 Link: https://i.snoball.it/p/3igU/l Karl will be at XChange Nashville August 20-33! Check out more: https://event.thechannelco.com/xchange-august/agenda Sponsor Memo: NSITSP Hey MSPs: People are talking about you - behind your back. They're regulators and legislators. They're CISA and the states of Texas, North Carolina, Pennsylvania, and Louisiana. And more. Every state now has at least one committee in their state legislature that focuses on cybersecurity. That means regulation is coming. You can count on it. The National Society of IT Service Providers was created to give you a seat at the table when someone's talking about you. That includes regulator, legislators, and even the media. Find out more and join today at www.nsitsp.org We're working on your behalf to turn the industry into a profession.
Segment One: What are you up to? Amy B, James, and Karl--3/4th of our wonderful hosts join is for today's episode. Amy B joins on the road as she drives north to...the boat. — Segment Two: Five Minutes with a Smart Person – Our Very Own James Kernan! James Kernan's first and last time as our smart person ;)! Today, we discuss James's course on Leadership and Management Principles for MSPs over at ITSP University. Learn more about this course here: https://www.youtube.com/watch?v=2zzbZqkPZz8&t=2s https://www.itspu.com/ Check out James's event: Kernan Mastermind LIVE Event – Denver June 29-30th LINK TO REGISTER: http://bit.ly/kernanmastermind — Segment Three: MSP Question of the week and Notes on the News Q: Do you have to be an early adopter if you're an IT consultatant? And does it dictacte success? Sometimes the latest, greatest tool just add up in the server closet. And sometimes change isnt necassary. As they say, if it ain't broke... In the news: Amy B reads an article. "Twitter owes google and AWS a boat load of money for hosting them in their evironement." In short, Twitter is the dreaded "deadbeat client". So, when should you cut off your deadbeat client? Resources and Links: https://nsitsp.org/events NSITSP's Webinar on Change Management: https://nsitsp.org/event/webinar-change-management-for-it-service-providers/ CompTIA Free registration – August 1-3 Use code SBSmallBizThoughts23 Link: https://i.snoball.it/p/3igU/l --- Sponsor Memo: SBT Tech Community This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at https://smallbizthoughts.org Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere. Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success. Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at https://smallbizthoughts.org
Host Amy and James take over the pod once again. Segment One: What are you up to? Amy and Karl finalize their sessions for the SMB IT Pro conference in Australia this October! There, they will discuss why retirement looks different for business owners and Amy will be doing a technical deep dive: getting Microsoft 365 Business Premium's Endpoint detection and Response features setup. As for James, anything goes on Linkedin: https://www.linkedin.com/posts/james-kernan-varcoach_business-consulting-ama-activity-7064672657526456321-80QK?utm_source=share&utm_medium=member_desktop Don't forget to sign up for James's Kernan Mastermind LIVE Event - Denver June 29-30th: http://bit.ly/kernanmastermind --- Segment Two: Five Minutes with a Smart Person - Ashlyn Szilva Ashlyn Szilva achieved her doctorate in history with a specialization in Research Analysis. She has taught as a professor of history, journalism, and photo history for 2 1/2 years. She is now the Director of Social Media and Digital Marketing for JS Group Consulting where she worked part-time during her education. She manages the social media influence and social selling strategy for over a dozen technology firms big and small and am well known for her ability to create influencers in a digital normal. She still likes to utilize her research analysis skills from her education and does so now researching trends in the channel. On top of this she also runs her own LLC, ANS Group which focuses on social media and digital marketing. --- Segment Three: The MSP Question of the Week What certifications should I be focusing to complete if I'm looking for a better position in IT? --- Sponsor Memo: SBTTC
Topic 1: How much will AI change our business in the next twelve months? ChatGPT now has over 100 million users. Government wants to regulate it. We're past the hockey stick moment. https://techcrunch.com/2023/05/14/u-s-tech-policy-must-keep-pace-with-ai-innovation/ --- Topic 2: Oh Dear God - Minority Report crack for Ryan: Movie clip reconstructed by an AI reading mice's brains as they watch Researchers have put together a 30-second movie clip based on a group of mice's brain activity data that was recorded while they watched the footage https://www.newscientist.com/article/2371943-movie-clip-reconstructed-by-an-ai-reading-mices-brains-as-they-watch/ --- Topic 3: How dead is the metaverse? KP: Not every “cool” technology has a big future. It will find its niche. https://www.businessinsider.com/metaverse-dead-obituary-facebook-mark-zuckerberg-tech-fad-ai-chatgpt-2023-5 --- Resources and Links: https://www.businessof.tech/ https://www.asigra.com/ https://smbonlineconference.com/
Today, our host congregate from their hotel rooms. --- Segment One: 5 Minutes with a Smart Person - Larry Mandelberg We speak with Larry Mandelberg. Larry is an effective catalyst for change who achieved new levels of efficacy and growth for businesses in industries as diverse as software, automotive, education and agriculture. If change is causing your staff grief, frustration, baldness, or acne, I can help. After all, nobody likes change done unto them. Everybody likes change they do unto others, and I know how to flip that script. This class provides proprietary content from Larry Mandelberg, a non-recovering, 5th generation serial entrepreneur who's owned 13+ businesses. He has launched four start-ups, led a merger, and performed a successful turnaround. A prolific writer, Larry has published more than 80 columns. His first book, Businesses Don't Fail, They Commit Suicide is scheduled for release in early 2023. A sought-after speaker, he has delivered more than 60 business-changing keynotes and workshops. Mr. Mandelberg is a student of organizational lifecycles and has developed a system to help business owners create sustainable growth. He has been a guest on television and radio programs talking about business and entrepreneurship. Through his consulting practice he provides leadership development, executive coaching, ethics training and strategic planning to mid-sized organizations and their Boards. --- Segment Two: MSP Question of the Week All things MSP group owner, Eric Anthony, asked his question of the day, "Do you use SLA's?" He got zip, zero, nada responses to his post. And he asks why that is. So we ask, does anyone care about SLA from an MSP? --- Segment One: 5 Minutes with a Smart Person - Larry Mandelberg We speak with Larry Mandelberg. Larry is an effective catalyst for change who achieved new levels of efficacy and growth for businesses in industries as diverse as software, automotive, education and agriculture. If change is causing your staff grief, frustration, baldness, or acne, I can help. After all, nobody likes change done unto them. Everybody likes change they do unto others, and I know how to flip that script. This class provides proprietary content from Larry Mandelberg, a non-recovering, 5th generation serial entrepreneur who's owned 13+ businesses. He has launched four start-ups, led a merger, and performed a successful turnaround. A prolific writer, Larry has published more than 80 columns. His first book, Businesses Don't Fail, They Commit Suicide is scheduled for release in early 2023. A sought-after speaker, he has delivered more than 60 business-changing keynotes and workshops. Mr. Mandelberg is a student of organizational lifecycles and has developed a system to help business owners create sustainable growth. He has been a guest on television and radio programs talking about business and entrepreneurship. Through his consulting practice he provides leadership development, executive coaching, ethics training and strategic planning to mid-sized organizations and their Boards. --- Segment Two: MSP Question of the Week All things MSP group owner, Eric Anthony, asked his question of the day, "Do you use SLA's?" He got zip, zero, nada responses to his post. And he asks why that is. So we ask, does anyone care about SLA from an MSP? --- Segment Three: Are Indirect Career Paths Possible Today? There once was a time where you could train to be a psychology and end up working as IT service provider. But, now that these pathways have matured and standards raised, is the impossible still possible? Also an update on our ChannelPartners adventures. As heard in the vendor hall…"We're the easiest security solution!" …from every security solution. Is the easiest solution the best solution? What happened to expertise? --- Sponsor Ad: The SMB Online Conference Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023. Two full days of content. More than a dozen speakers. A special Killing IT Live podcast recording. And much more. Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right. Save $100 by registering today at https://smbonlineconference.com
Segment One: What's New in the News and Parrots on Zoom “Stats” from Syncro MSP: https://storage.pardot.com/498741/1680897830mTi9uJgH/MSP_Resources_Communities_2023.pdf 603 respondents - Very unrepresentative of the MSP community. And also, parrots talking to each other on Zoom! https://www.smithsonianmag.com/smart-news/scientists-taught-pet-parrots-to-video-call-each-other-and-the-birds-loved-it-180982041/ https://www.youtube.com/watch?v=OHcAOlamgDc --- Segment Two: 15 Minutes with a Smart Person(s) Justin and Matt of the Partner Masters The Partner Masters: https://forms.microsoft.com/pages/responsepage.aspx?id=Utst8GVMJ0S04Lir58VMVCi7Z49gv-RKrSi-5jurRu5UN1NVS1kwRDhUTTlMSDVDU1g4VUI1TkxOMS4u Matt Soseman Matt is a unique and experienced IT professional who has led digital transformation projects that have fundamentally changed the way a organization does business. Matt is motivated by the results in new business outcomes and new business scenarios that increase an organizations revenue and drives their bottom line - but more important, changes the world for the better. Justin Slagle After spending 10.5 years working at Microsoft in the Partner organization, it was easy to see that too many partners were being left behind. Justin and team founded The Partner Masters to help empower ALL Microsoft partners to achieve more with a specific focus on building a profitable practice. Their team has over 40 years of combined experience working at Microsoft across sales, marketing, operations and engineering. The Partner Masters look forward to empowering you to build your Microsoft practice! --- Segment Three: More on Artificial Intelligience AI has exposed the search engines are not working out for people and that we're good at faking technology. --- Sponsor Memo: SMB Online Conference Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023. Two full days of content. More than a dozen speakers. A special Killing IT Live podcast recording. And much more. Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right. Save $100 by registering today at https://smbonlineconference.com Check out the latest episode!
Amy B and Amy L talk about the economics of small business acquisition and what's happening in the market. Segment One: What are you up to? We catch you up with the latest events. Coaching with ChannelWise at the ChannelPartners Conference May 3rd - https://www.channelwise.com/coaching-cafe Find out more here: https://nsitsp.org/events/ --- Segment Two: 15 Minutes with a Smart Person - Walter Crosby Amy B speaks with Walter Crosby. https://www.linkedin.com/in/walterlcrosby/ https://podcasts.apple.com/us/podcast/sales-cigars/id1567106056 --- Segment Three: The Bell Curve and the MSP Question of the Week Amy B and Amy L goes into depth on the "Bell Curve of Security" MSP Question of the week: When you have hybrid remote workers, who is responsible for the home network connectivity? Is the security of their home network your problem? Sponsor Memo: SMB Online Conference Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023. Two full days of content. More than a dozen speakers. A special Killing IT Live podcast recording. And much more. Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right. Save $100 by registering today at https://smbonlineconference.com
Segment One: What's Goin On with You? Amy's installs windows...also what is your preferred meetings app? And while we're on the topic of virtual meetings, we talk mics and coaching. --- Segment Two: Question of the Day Which authenticator app are you using and why? & Is the era of the generalist over, or will it be with us forever? The MSP generalist needs to become the MSP security generalist Also, summer's around the corner. Do you need a $174 high tech water gun? https://spyra.com/products/spyratwo MSP business tip: Reduce the number of vendors you are buying from --- Don't miss this: Asigra – Don't Be the Latest MSP Victim. Learn how new ransomware threats put your business at risk. – April 19th –https://mspwebinar.com/does-your-backup-protect-you-against-the-latest-ransomware-attacks/ Register Now: https://us02web.zoom.us/webinar/register/WN_ruK7Mp77TEaZyIXID96DLQ NSITSP – Amy B., Karl, & Jeff Ponts – Channel Partners Conference & Expo on May 3rd Channel Partners Conference & Expo Here: https://channelpartnersconference.com/ NSITSP – Insurance – Brian Mahon – April 26th https://nsitsp.org/event/webinar-cyber-insurance-deep-dive-2023/ Resources & Links: Amy's Facebook communities Ransomware, Security, Compliance and Privacy https://www.facebook.com/groups/RansomwarePrevention Intune, MeM, Defender and Lighthouse https://www.facebook.com/groups/endpointmanager Legislation and Regulation https://www.facebook.com/groups/MSPRegulationAndLegislation --- Sponsor Memo: The SMB Online Conference Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023. Two full days of content. More than a dozen speakers. A special Killing IT Live podcast recording. And much more. Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right. Save $100 by registering today at https://smbonlineconference.com
This just in: James will order your pizzas for you. Segment One: 15 Minutes w/ a Smart Person - Featuring Barbara A. Boldt Amy B. sits down with Barbara A. Boldt. Barbara A. Boldt helps introverted tech managers, who are looking to advance their careers, communicate in a way that gets them and their ideas noticed by the people in positions to promote them. Learn more here: https://www.boldtglobal.com/ https://www.linkedin.com/in/barbaraboldt/ --- Segment Two: The MSP Question of the Week Do you blog and should an MSP blog? We discuss. --- Resources and Links: A big thanks to Asigra for making this podcast possible. Check them out at https://www.asigra.com Also: Sign up for our big webinar with Asigra - Does your backup protect you against the latest ransomware attacks? April 19th at 9:00 AM Pacific Time. Register Now: https://us02web.zoom.us/webinar/register/WN_ruK7Mp77TEaZyIXID96DLQ Amy's Facebook communities Ransomware, Security, Compliance and Privacy https://www.facebook.com/groups/RansomwarePrevention Intune, MeM, Defender and Lighthouse https://www.facebook.com/groups/endpointmanager Legislation and Regulation https://www.facebook.com/groups/MSPRegulationAndLegislation --- Sponsor Memo: The SMB Online Conference Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023. Two full days of content. More than a dozen speakers. A special Killing IT Live podcast recording. And much more. Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right. Save $100 by registering today at https://smbonlineconference.com Check out the latest episode!
Segment One: Notes on the News and Amy B Bought a Book! SVB - Silicon Valley Bank failed fast...Twitter may have played a role Does this mean anything for private equity, or our industry? Our answer: Eh, kinda. Also, we dive in and learn what exact book Amy B has Bought. https://www.theguardian.com/commentisfree/2023/mar/13/svb-collapse-2008-financial-crisis https://www.nytimes.com/2023/03/14/business/silicon-valley-bank-gregory-becker.html --- Segment Two: (1)5 Minutes with a Smart Guy - Asigra's Eric Simmons Host Karl speaks with Asigra's Eric Simmons. More here: https://info.asigra.com/new-ransomware-infiltrates-backups Eric brings decades of experience to the company and has a proven record of taking customer-centric technology focused companies to the next level. Previously, Eric was Chief Strategy Officer at IMC, CEO of Altum Health a division of the University Health Network, Head of Innovation for automotive at Canadian Tire and General Manager of the Rogers Communications IoT business. Eric also held several leadership positions at Dell Technologies. Eric was also a board member of both the Continental Automated Buildings Association (CABA) and Bialik. In his spare time, Eric enjoys taking travel, skiing, golf, and wildlife photography. --- Sponsor Memo: The SMB Online Conference Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023. Two full days of content. More than a dozen speakers. A special Killing IT Live podcast recording. And much more. Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right. Save $100 by registering today at https://smbonlineconference.com
In this special editions of SMBCP, we follow Karl on his journey at ASCII Edge. We have four bite sized interviews with four smart guys: Sebastian Uchima of Humanize IT The Humanize IT Framework is a top down approach to client conversations that turns any Account Manager into a vCIO in under an hour by equipping them with a simple tool and continually educating them with a community. By having conversations rather than presentations your team will create genuine human connections through better conversations rather than presentations. Ryan Cloutier of Security Studio Ryan Cloutier is the President of SecurityStudio. As an experienced IT/Cyber Security professional with over 15 years of experience developing Cyber Security programs, Ryan is a Certified Information Systems Security Professional (CISSP®) and Chief Information Security Officer for organizations across the country. Frank Raimondi of Nodeware Frank is a Strategic Channel Marketing Professional. He passionately contributes his experienced knowledge to help others make sense of channels and clarify their efforts by bringing together organizations to develop strategies and programs producing the highest value for all. If it's not a win-win situation, it needs to be. Trevor Digerolamo of ASCII Trevor is Director of Strategic Projects at The ASCII Group. He has 20+ years of Business to Business sales experience in both financial sales and in Information Technology on a national level. --- Sponsor Memo: The SMB Online Conference Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023. Two full days of content. More than a dozen speakers. A special Killing IT Live podcast recording. And much more. Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right. Save $100 by registering today at https://smbonlineconference.com
Have a question or comment for us? Want your question or comment to be featured on the next episode? Send it here: concierge@smallbizthoughts.com Use the topic SMBCP and include your name for a shoutout. --- Segment One: The right to repair. This includes all electronics, automotive devices or farm vehicles such as tractors. We discuss what we look forward to as more legislation rolls in. --- Segment Two: Two Five Minutes with Two Smart People On this edition of Five Minutes, we have a double header special. Host Karl sits down with Michael Callahan of Acronis and Amy B. chats with Rayanna Buchianico of ABC Solutions --- Segment Three: E & O Insurance - Legal Component of What We Do Why you need to protect yourself and analyze the language of your contract. Resources and Links: James' Mastermind Event http://bit.ly/kernanmastermind --- Sponsor Memo: IT Service Provider University IT Service Provider University helps you improve the business side of your business. We launched IT Service Provider University in 2013 and today we offer more than twenty courses on every aspect of running your consulting business. IT Service Provider University provides training and pathways to certification for individual IT Service Providers as well as offering company-level certifications. Pathways Include: Management Technician Sales/Marketing Service Manager Front Office Learn more about professional classes and certifications at https://ITSPU.com
Topic 1: The Arms Race is Here...AI is Definitely Moving Fast, but Will It Break Things? ChatGPT is now integrated in Bing as “Prometheus.” That sounds ominous. But Bard is also coming. And now Ernie. And Claude. Soon there will be AI bots generating “conversations” and disrupting the search industry on all sides of the globe. Is that a good thing? https://www.reuters.com/technology/chinas-baidu-finish-testing-chatgpt-style-project-ernie-bot-march-2023-02-07/ https://www.cnbc.com/2023/02/08/chinese-tech-giant-alibaba-working-on-a-chatgpt-rival-shares-jump.html Sample alternative tools - https://bing.com https://hyperwriteai.com/ https://easy-peasy.ai/ ...And also, apparently writing software is about to become a less-lucrative career path. https://www.semafor.com/article/01/27/2023/openai-has-hired-an-army-of-contractors-to-make-basic-coding-obsolete --- Topic 2: Revisiting the Cabana... Four years ago, we set out to change the way our industry discussed IT. We covered the scary, the quirky, and the fun of IT--all in hopes we could help others (and ourselves) understand this wild world just a little more. Thank you for helping us do that. This is not goodbye. We WILL see you later. Until then, we thank you for tuning in to the Killing IT Podcast. Contact us: Karl https://smallbizthoughts.com/ https://smbonlineconference.com/ Dave https://www.businessof.tech/ Ryan rmorris@morrismp.com https://www.linkedin.com/in/ryanmorris303 --- Sponsor Memo: Linode Are your go-to cloud providers AWS, Azure, or Google Cloud? Do you ever question whether some clients really need the complexity and expense of the big players? Recommend a better fit with Linode and Akamai, Linux cloud hosting at a fraction of the cost of the big players. Save up to 70% on cloud bills, enjoy flat transparent pricing and zero-tier technical support 24 hours a day, 7 days a week, regardless of your monthly spend. Test Linode for yourself with $250 free cloud credit from https://linode.com/mspradio
Topic 1: Sorry: Let's talk jobs. December: Total new jobs UP 235,000. That is despite the fact the enterprise companies (500 employees+) reduced jobs by 151,000 https://adpemploymentreport.com/ ← Great summary stats Spotify 600 (6% of workforce) Twitter 3,700 (50% of those who lasted this long) Salesforce 7,000 (10% of workforce) Microsoft 10,000 (5% of workforce) Tesla 10,000 (10% of workforce) Google 12,000 (6% of workforce) Amazon 18,000 (1% of workforce) Oh, and . . . Apple 0 (0% of workforce) - Minor adjustments at retail locations See also the big Layoff-Tracker Service at TrueUp - https://www.trueup.io/layoffs NOTE - TrueUp also lists about 180,000 tech job openings right now. Topic 2: The FBI crime data is not good! We have a crime data dilemma. The recent mass shooting in Monterey Park, CA will NOT be included in the FBI's nationwide crime statistics. It turns out, the county as well as 33% of other law enforcement agencies, have not be using the the justice department's crime reporting system. Does this data disconnet present new opportunities? https://www.axios.com/newsletters/axios-whats-next-add26afa-8dd9-45d6-9e98-19120c707fe6.html?chunk=0&utm_term=emshare#story0 Topic 3: First Personal Drone to be Produced by India No, Wally, you don't get a flying car. But you might get a personal drone. Currently going into production for the Indian Navy. But keep your eyes open for a civilian version. https://timesofindia.indiatimes.com/india/indias-first-passenger-drone-will-be-showcased-by-navys-tableau-on-republic-day/articleshow/97292778.cms Maybe you do get a flying car: https://www.axios.com/local/richmond/2023/01/09/flying-cars-virginia-jetson The maker of the Jetson One — a single-passenger aircraft whose manufacturer says it can take off and land from a driveway — says one of its first customers is in Charlottesville, with a delivery scheduled for later this year, per the company's website. Sponsor Memo: NSITSP Hey MSPs: People are talking about you - behind your back. They're regulators and legislators. They're CISA and the states of Texas, North Carolina, Pennsylvania, and Louisiana. And more. Every state now has at least one committee in their state legislature that focuses on cybersecurity. That means regulation is coming. You can count on it. The National Society of IT Service Providers was created to give you a seat at the table when someone's talking about you. That includes regulator, legislators, and even the media. Find out more and join today at https://www.nsitsp.org We're working on your behalf to turn the industry into a profession.
Topic 1: Small companies are “labor hoarding” while large companies are laying off. https://www.utahbusiness.com/labor-hoarding-tech/ https://www.teambonding.com/labor-hoarding/ Keeping employees at any cost! Topic 2: Understanding the Dynamics of the Tech Workforce in 2023 Data Point 1: Tech Layoffs are Happening … But Not Because Tech is Suddenly Less Valuable https://www.axios.com/newsletters/axios-login-e28dd906-601f-480d-8c1a-656851613556.html?chunk=0&utm_term=emshare#story0 Data Point 2: Tech Jobs are Less Attractive to Young Professionals https://www.axios.com/local/seattle/2023/01/09/tech-jobs-less-desireable-2023 Data Point 3: Shifting Preference for Generalists vs. Specialists … Plus a Mainstream Rise of “Business IT” Contributors https://www.ciodive.com/news/technology-workforce-trends-2023/639543/ Amazon layoffs delivered by email. ← Low class or just modern times? Topic 3: Cal Newport on the Digital Workplace: We got it wrong Too much distraction. In fact, ALL distraction, all the time. Primary thesis = We rarely get things right the first time. But we treat technology as if we do. https://www.nytimes.com/interactive/2023/01/23/magazine/cal-newport-interview.html See also https://www.calnewport.com/books/deep-work/ Sponsor Memo: Linode The days of limiting yourself to the big players is coming to an end. Modernize your cloud offerings by partnering with Linode and Akamai. The cloud landscape is growing with alternative cloud providers like Linode offering better price to performance and better support at the fraction of the cost. There's just some clients that don't fit into the one size fits all box of the Big 3. Enter Linode, Linux cloud hosting at the fraction of the cost of the big players. Your customers can save up to 70% on their cloud bill. Find out more at https://linode.com/mspradio
Amy B. is off to England so it's up to Karl, Amy L, James, and content creating AI to get us through the day... Segment One: Customer Service gone Awry - Noma, Rated the World's Best Restaurant, Is Closing Its Doors https://nyti.ms/3GQgMgQ Segment Two: The Economy and CMIT Aquired! James, our in-house sales specialist, shares the forecast for Q1 and Q2. Followed by some great news with Amy L. Speaking of Amy, what is Amy B up to and where has she gone? Segment Three: AI - chatGPT https://www.technologyreview.com/2022/12/19/1065596/how-to-spot-ai-generated-text/#:~:text=Researchers%20at%20Harvard%20and%20IBM,generated%20by%20a%20computer%20program Karl tests out the chatGPT waters: "Karl: regarding the book great by choice, what are the top lessons about culture chatGPT: The book "Great by Choice" by Jim Collins and Morten T. Hansen explores the factors that contribute to success in business. According to the authors, one of the key lessons about culture is the importance of creating a culture of discipline. This means having a clear set of values and principles that guide decision-making, and a consistent approach to achieving goals. Additionally, the book emphasizes the need for a culture of productive paranoia, where leaders are constantly aware of potential threats and take proactive measures to mitigate them. Another important aspect of culture highlighted in the book is the need for a culture of innovation, where experimentation and risk-taking are encouraged and rewarded. Karl: give me that as a folk song chatGPT: Verse 1: Discipline is what we need To guide us on our journey With values and principles We'll make the right decisions Chorus: Great by choice, we'll be With a culture that's disciplined We'll succeed, you'll see With a clear path and vision Verse 2: Productive paranoia's key To stay ahead of the game We'll be aware and take action To keep us from going insane Chorus: Great by choice, we'll be With a culture that's paranoid We'll succeed, you'll see With a plan and strategy deployed Verse 3: Innovation is what we'll bring To keep us on top We'll experiment and take risks And never, ever stop Chorus: Great by choice, we'll be With a culture of innovation We'll succeed, you'll see With new ideas and invention Outro: With discipline, paranoia and innovation We'll be great by choice, you'll see With a culture that's strong and true We'll achieve success, it's guaranteed." Resources and Links: Karl's Annual State of the Nation Address https://mspwebinar.com/ James Event http://bit.ly/kernanmastermind Amy B's Peer Group https://www.thirdtier.net/2023/01/02/new-growth-focused-peer-group/ Sponsor Note: PCMatic PC Matic — Endpoint Security built on a zero trust/default deny foundation Finally - a light weight, simple to deploy & easy to manage approach to application allowlisting. The perfect compliment to your current security stack. No minimums and no annual contracts. Find out more about by visiting https://PCMatic.com/MSP today.
Topic 1: Algorithms Need Management Training, Too! From Wired Magazine. Human beings excel at avoiding responsibility for difficult decisions. Management and personnel decisions are often difficult. Therefore, they are great candidates for turning decision-making over to the bots. What could possibly go wrong? https://www.wired.com/story/platform-work-labor-economy-ai/ Topic 2: Microsoft drops $1 Billion on ChatGPT I should have bought more Microsoft stock yesterday. :-) Looking to the true “next level” of product development. Microsoft was an early investor in ChatGPT https://www.businessinsider.com/microsoft-openai-investment-the-smartest-1-billion-ever-spent-2023-1 Topic 3: Apple to drop Broadcom chip and make their own. Is this just the never-ending story of “control” of supply chain, or is there a strategy for secret development here? (Are there future technologies that are more easily developed in private, when you don't have to share future features with an outside chip builder?) https://www.reuters.com/technology/apple-drop-key-broadcom-chip-2025-in-house-design-bloomberg-news-2023-01-09/ Sponsor Memo: Acronis Every client needs Cyber Protection. But that doesn't mean service providers have to deploy a jumbled patchwork of solutions to get it done. Modern protection starts with Acronis Cyber Protect Cloud. Acronis combines backup, anti-malware, endpoint protection, management and robust ransomware defense all from a single console. That's why successful MSPs use Acronis to generate more recurring revenue AND reduce churn. It's easy to get started at https://Acronis.com
Through rolling blackouts and timezones, our team prevail for another special all-hosts episode of the Small Biz Community Podcast. Before we get into it, we would like to ask our listeners, how wild is too wild New Orleans? Hosts Amy L has your answer! Segment One: New Amazing Growth-Focused Peer Group from Amy Babinchak and the Quarterly Peer Group with James Kernan Host Amy B shares with us her latest mentor-led peer group. In today's episode, Amy discusses her goals for this new venture for business owners looking to find a community with like-minded individuals. For more details, check it out here: https://www.thirdtier.net/2023/01/02/new-growth-focused-peer-group/ Similarly, Host James's Quartely Peer Group is mixing business and pleasure at the Mastermind Orlando Event. We pick Host James's mind a bit: What's with MSPs and Florida? Check it out here: http://bit.ly/kernanmastermind Segment Two: Tolstoy There are a gazillion How To, Where To, and What To videos. Long form videos can be seriously disengaging which can be attributed to the lack of interactions this videos have to offer. But, hey, remember those Choose Your Own Adventure storybooks? Tolstoy is taking that concept and running with it with their interactive video services. Check out NSITSP'S example here: https://player.gotolstoy.com/qeqr5th6dnr1w https://www.gotolstoy.com/ Segment Three: What's on Your Radar? LastPass - and more end-user confusion...Following the most recent breach, the uncertainty of its survival has been a hot topic. How do we earn the trust of end-users? Host Karl's Annual State of the Nation Address is out now. Host Jame's discusses his one page business--efficient for a industry that is rapidly moves forward. Resources and Links: Karl's Annual State of the Nation Address https://mspwebinar.com/ Dot Com Secrets https://www.amazon.com/Dotcom-Secrets-Underground-Playbook-Growing/dp/B08B9ZHVVG/ Expert Secrets https://www.amazon.com/Expert-Secrets-Underground-Converting-Customers/dp/B08B9DTGFM/ --- Sponsor Note: NSITSP By now you've heard of the National Society of IT Service Providers. But why should YOU join? The NSITSP is committed to transforming our Industry into a Profession. They've established an industry-wide code of ethics and are working to improve the reputation of IT consultants nationwide. Wherever anybody is talking ABOUT IT consultants, NSITSP wants a seat at the table. That includes the media, government regulators, and the general public. Take pride in your industry and show off your membership. Join us today at https://www.NSITSP.ORG :-)
Topic 1: Generative AI is Fun … Until the “Other” Guys Start Doing It Too https://techcrunch.com/2022/12/31/how-china-is-building-a-parallel-generative-ai-universe/ China is aggressively building their own versions of generative AI platforms (with some obvious / inevitable filters) that do essentially the same thing as ChatGPT and Stable Diffusion. The question is whether they will be able to out-race us to the auto-content future … and whether that is a problem. Topic 2: LastPass - Lessons for the Channel Should we be worried? What do we expect from vendors? What's reasonable and realistic? https://blog.lastpass.com/2022/12/notice-of-recent-security-incident/ Is this worth discussing as a larger topic of always-on monitoring and reporting? Topic 3: Fast Forward Into the Future: Intelligent Elevators are Coming Soon https://www.axios.com/newsletters/axios-whats-next-b35b53bd-5aa6-4a83-aae5-a44e904ffa78.html?chunk=0&utm_term=emshare#story0 Everyone who has ever been in an elevator knows what is good and what is bad about the experience. But changes in behavior and city culture brought on by the pandemic are accelerating the evolution of the elevator experience: facial recognition to automatically take you to your floor, provide personalized advertising / entertainment, and even provide solo rides for VIPs. The smart city concept will eventually affect everything … are we ready for elevators that know who we are? See also: Faster: The Acceleration of Just About Everything Paperback – January 1, 2000 by James Gleick (Author) https://www.amazon.com/Faster-Acceleration-Just-About-Everything/dp/067977548X Sponsor Memo: PC Matic PC Matic — Endpoint Security built on a zero trust/default deny foundation. Finally - a light weight, simple to deploy & easy to manage approach to application allowlisting. The perfect compliment to your current security stack. No minimums and no annual contracts. Find out more about by visiting https://PCMatic.com/MSP today.
New music, new intro, new everything. We reboot the entire podcast format, and welcome new host Amy Luby. Our Hosts are: Amy Babinchak - https://www.linkedin.com/in/amybabinchak/ James Kernan - https://www.linkedin.com/in/james-kernan-varcoach/ Amy Luby - https://www.linkedin.com/in/amycluby/ Karl Palachuk - https://www.linkedin.com/in/karlpalachuk/ Call for help: Amy is looking for robots out in the wild! Connect with her via LinkedIn. Stay tuned for a show on AI chat and how you might use that. Please like, subscribe, and share. We look forward to a great new format! – – – Sponsor Note: NSITSP By now you've heard of the National Society of IT Service Providers. But why should YOU join? The NSITSP is committed to transforming our Industry into a Profession. They've established an industry-wide code of ethics and are working to improve the reputation of IT consultants nationwide. Wherever anybody is talking ABOUT IT consultants, NSITSP wants a seat at the table. That includes the media, government regulators, and the general public. Take pride in your industry and show off your membership. Join us today at https://www.NSITSP.ORG :-)
Topic 1: Meta scamming: Scammers Are Scamming Other Scammers Out of Millions of Dollars https://www.wired.com/story/cybercrime-hackers-scams-forums/ On cybercrime forums, user complaints about being duped may accidentally expose their real identities. Topic 2: Teens are Self-Liberating from Social Media ‘Luddite' Teens Don't Want Your Likes https://www.nytimes.com/2022/12/15/style/teens-social-media.html Topic 3: The Drones Are Coming (to 22 Select Locations Around the Country … Within Driving Distance of a Wal-Mart) https://www.supplychaindive.com/news/walmart-droneup-drone-delivery-service-launches-arizona/638950/ Wal-mart announces legitimate progress on rolling out drone delivery to customers in key metropolitan areas. The forecast is to expand to 34 stores in 23 cities by year end to reach a capacity of 1M drone deliveries. And … Utah is on the list of the next markets to launch. Could a burrito delivery be in the near future? --- Sponsor Memo: Cisco I bet you think working with Cisco is hard. They're big, and have so much going on, and you're … smaller. That's why there's Cisco Partner Journeys, an innovative new digital experience designed to accelerate your engagement with Cisco. Each unique journey leads you to the best tools, services, programs and portfolio offerings to help you accelerate sales, build a practice and enhance profitability. Whether you are new to Cisco or a long-time partner, Cisco has the right journey for you. Interested? Visit https://ciscopartnerjourneys.com/ to find out more.
Topic 1: The Federal Communications Commission has published the initial draft of its revised high-speed internet coverage maps. The old maps were census-block based. The new maps are based on more detailed information from broadband providers. With the old system, a huge census block would be marked as served even if only one household had broadband. https://www.fcc.gov/news-events/notes/2022/11/18/new-broadband-maps-are-finally-here You can examine updated maps from here: https://broadbandmap.fcc.gov/home For an interactive map, start here and zoom in and out as desired: https://broadbandmap.fcc.gov/location-summary/fixed Want to see how you can make money filling the gaps? Check out: https://broadbandusa.ntia.doc.gov/resources/federal/federal-funding Topic 2: An Update - The Labor Situation in Technology Companies While many large tech companies are aggressively shedding employees, some are actually positioned to absorb that talent. TikTok is specifically planning to hire 3000 new engineers. https://www.forbes.com/sites/jackkelly/2022/11/21/tiktok-is-one-of-the-few-tech-companies-aggressively-hiring-could-regulatory-scrutiny-impede-its-us-presence/?sh=6cfb68c06572 https://www.teamblind.com/post/Meta-CTO-uses-Blind-
Topic 1: Good News on the EV Front: Lithium Ion Batteries can be Recycled! https://www.axios.com/2022/11/10/audi-redwood-ev-battery-recycling Yes … we are headed for an EV world. No … there are not nearly enough batteries or charging stations or grid capacity to handle an EV world. But in a positive sign, it turns out that the rare Earth minerals used in LIon batteries do not degrade and can be recycled into new batteries. Increase supply. Reduce pollution. Recycle all those old battery items lying around your house. Win! https://www.imeche.org/news/news-article/the-big-battery-challenge-3-potential-alternatives-to-lithium-ion Topic 2: Nine in Ten SMBs Fear a Ransomware Attack https://www.msspalert.com/cybersecurity-research/most-smbs-fear-ransomware-attack-amid-heightened-geopolitical-tensions/ A new study from OpenText reveals that nearly 9 in 10 SMB IT security professionals fear a ransomware attack on their organization … yet most do not plan to increase cybersecurity spending. Is this a failure to communicate … or a case of intentional ignorance? --- Topic 3: Is Rude Behavior Contagious Rude behavior on the rise: https://www.axios.com/2022/11/10/rude-behavior-frontline-workers “Employees who experience rudeness at work are less satisfied with their jobs, less engaged with their work, less productive, less helpful, and less creative,” Taylor said. https://www.uschamber.com/co/start/strategy/how-rudeness-can-ruin-your-workplace Sponsor Memo: Gozynta Do you like getting paid? Then make it easy for your customers with Gozynta Payments. Do you teach your customers not to click on links from strange domain names like mymsp.monkeypayments.com or slowbooks.com? Gozynta Payments uses your branding and domain name. No redirects. No confusion. Gozynta Mobius is trusted by over a thousand MSPs to sync financial data. Their new product Gozynta Payments is built with the same care and empathy to make the payment process easy for your customers. Gozynta is a family-owned business dedicated to making software suck less every day. Go to https://gozynta.com/payments to learn more or get started.
Topic 1: U.S. workers have gotten way less productive. https://www.washingtonpost.com/business/2022/10/31/productivity-down-employers-worried-recession/ No one is sure why. So we get to make up reasons! Can this be attributed to the Quiet Quitting Phenomon? Maybe. But maybe not. (Again, we get to come up with our own theories today.) Perhaps, complexity is the enemy of productivity; thus, remote working might not give our brains enough buffering time between each tasks than say walking from the meeting hall to your cubicle would. Also, as we settle into a sort of kind not really post-pandemic world, we can surmise that the line between our work lives and home lives has become less muddled. And maybe, just maybe, this means we aren't being less productive, rather we are setting healthy work to home boundaries at the expense of a project deadline...Again, just speculating. Topic 2: Spending for Cloud Computing in 2023 is Forecast to Grow … a Lot! https://siliconangle.com/2022/10/31/gartner-spending-public-cloud-services-will-exceed-591b-2023/ In a slight surprise, and a noticeable change of tone, Gartner forecasts that spending on cloud computing – across all 6 categories they include in the segment – will rise in 2023. Just because spending is down in some categories doesn't mean it will be down in all categories. SaaS / PaaS / IaaS / DaaS / CMaaS / BPaaS. So many awkward acronyms! Topic 3: US Banks spent over $1 Billion on Ransomware in 2021 ...that they reported! https://www.techradar.com/news/us-banks-processed-over-dollar1-billion-in-ransomware-payments-last-year Time to head into the cloud of uncertainty! Sponsor Memo: TimeZest Does coordinating meetings and help desk calls frustrate you and your clients? Wouldn't it be easier if you could automate this process and it integrated with ConnectWise Manage or Autotask? TimeZest is schedulig automation that gives you control of your schedule and removes the frustration of calendar ping pong. As the only solution specifically designed for MSPs, it integrates with your PSA to schedule appointments right in your workflow. And the best part? You can try it for free. Visit https://timezest.com to try it out today.
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