Podcasts about Rmm

Today’s headline news for Canadian IT solution providers: OpenAI Partner Network: OpenAI‘s inaugural Partner Network is officially live as of July 15, with vice president of strategic global partnerships Colleen Kapase confirming the three-tier program is backed by $150 million in channel investment. Partners can progress through Select, Advanced, and Elite tiers while earning specializations in areas like Codex, cybersecurity, and AI agents. OpenAI says it aims to train 300,000 certified consultants by year-end and is recruiting solution providers of all sizes that can put AI systems into production. OpenAI Carbon60 MSP 501: Carbon60, a Toronto-based managed cloud services provider, has been named to the 2026 MSP 501 at position 206, ranking among the world’s top managed services firms by revenue and operational discipline. The company has built a differentiated practice around Canada-first sovereign cloud and Azure expertise, and the ranking follows a broader push by Canadian MSPs to demonstrate global competitiveness in compliance-heavy verticals. Carbon60 RecordPoint channel-first: RecordPoint has launched a global partner program that CRN describes as a channel-first move, enabling resellers, consultancies, and systems integrators to resell, co-sell, and refer its data and AI governance platform. Partners will receive enablement, joint sales support, and platform access to build practices around data retention, compliance, and AI-ready data classification. Channel Insider Blackpoint Cyber 2026 threat report: Blackpoint Cyber has released its 2026 Annual Threat Report, finding that attackers are increasingly exploiting trusted IT tools rather than using perimeter breaches. The report highlights abuse of remote monitoring and management platforms, VPNs, and identity credentials as primary vectors. ChannelPro Network Managed security market growth: Acronis and Omdia project the global managed security market will grow from $93 billion in 2025 to $106 billion in 2026, a 14.4 percent increase. The growth reflects sustained demand for outsourced security operations among mid-market organizations that lack internal SOC capacity. RAMageddon pressures PC refresh: Industry analysts and OEMs continue to signal significant PC RAM price increases through 2026 due to the ongoing memory supply shortage. Channel partners should advise clients on refresh timing and alternative configurations to manage budget impact. CNET Exabeam MSSP licensing: Exabeam has expanded its APEX partner program with pooled and federated licensing options designed specifically for MSSPs. The new framework is intended to reduce onboarding friction and simplify compliance across multi-tenant security operations centers. Security Brief Read Full Transcript Welcome to The Buzz from ChannelBuzz.ca, I’m Robert Dutt, today is Thursday, July 16, and here’s what’s happening in the channel today. OpenAI’s inaugural Partner Network is officially live as of yesterday, July 15, with the company backing the three-tier program with $150 million in channel investment. Vice president of strategic global partnerships Colleen Kapase confirmed the program is open to solution providers of all sizes, not just global systems integrators. Partners can progress through Select, Advanced, and Elite tiers based on sales performance, technical capability, and deployment experience. The program includes specializations in Codex, cybersecurity, and AI agents. OpenAI says it aims to train 300,000 certified consultants by the end of 2026, and is actively recruiting solution providers that can put AI systems into production. Philip Larson, senior director of the OpenAI Partner Network and a former Google Cloud channel leader, said the program is designed to reward partners for the value they create with customers. Canadian VARs and MSPs with existing AI practices should evaluate the program alongside their current AWS, Google, and Microsoft partnerships, as the specializations in Codex and AI agents may create differentiation in automation-heavy verticals. Carbon60, a Toronto-based managed cloud services provider, has been named to the 2026 MSP 501 at position 206, marking the company as one of the world’s top managed services firms by revenue and operational discipline. The ranking, published by Channel Futures, evaluates financial health, operational maturity, and recurring revenue growth. Carbon60’s inclusion follows a broader trend of Canadian MSPs demonstrating global competitiveness in specialized infrastructure and compliance-heavy verticals. The company has built a differentiated practice around Canada-first sovereign cloud and deep Azure expertise. As Canadian public sector and healthcare clients face stricter data residency requirements, sovereign cloud capabilities are becoming a key differentiator for domestic MSPs seeking to compete with larger global firms on government and enterprise contracts. RecordPoint has gone channel-first with the launch of a global partner program enabling resellers, consultancies, and systems integrators to resell, co-sell, and refer its data and AI governance platform. The program arrives as AI adoption drives a surge in demand for data governance across regulated industries. RecordPoint says partners will receive enablement, joint sales support, and platform access to build practices around data retention, compliance, and AI-ready data classification. CRN reports that the move represents a strategic shift for the company. Canadian partners serving regulated industries like finance, government, and healthcare may find particular opportunity as clients confront unstructured data sprawl ahead of AI deployments. In Brief – OpenAI commits $150 million to launch its inaugural Partner Network with tiered AI specializations. Acronis and Omdia project the managed security market will reach $106 billion in 2026. Blackpoint Cyber’s 2026 Annual Threat Report highlights attackers hiding inside trusted IT tools and RMM platforms. RAMageddon memory shortages continue to pressure PC pricing and enterprise refresh cycles. Exabeam adds pooled and federated licensing options to its APEX partner program for MSSPs. Full details and links in the show notes or the blog post. Later today on In The Channel, we’re talking specialist distribution in Canada with Carrie Hopkins of Exclusive Networks. We get into the Ignition program, what broadliners can’t deliver, and why the model might feel familiar to channel veterans. And if you haven’t heard it yet, yesterday we wrapped our HPE Discover 2026 arc with HPE vice president of North America channels Jeremiah Jenson. He talks about the quote-cycle win, the Canadian angle on data sovereignty, and what partners should stop doing. That’s how we’re seeing the headlines today. I’m Robert Dutt for ChannelBuzz.ca, thanks for listening. Have a great day.

In this episode of The IT Experts Podcast, I hosted an MSP Insights Roundtable on AI, automation, and observability at scale, bringing together three brilliant guests, Joe Burns, Fiona Challis, and Nick Horner. What struck me straight away was how all three agreed on one thing before we even got into the detail. AI, automation, and observability only work when you understand your own processes first. Joe walked us through how his MSP, Reformed, built its operational maturity by identifying repetitive tasks, spotting where human error crept in, and asking his team what they actually disliked doing. Only once that groundwork was done did he bring in automation, including an early AI triage system on the service desk, and it paid off.    Nick added a perspective I loved, describing how starting small with clients avoids the scope creep that can derail an automation project before it even gets going. He shared a story about a modest HR automation that grew organically once the client saw the value for themselves, and how bringing end users into the process from day one builds the kind of trust that makes AI, automation, and observability actually stick. Getting genuine buy in, as Nick put it, turns a nervous stakeholder into a project sponsor rather than a blocker.    Fiona introduced an idea I keep coming back to, becoming your own customer zero, assessing your own readiness before you ever take an AI conversation to a client. She told us most MSPs score only two or three out of five on her readiness assessment, which shows how much foundational work is still undocumented across our sector. We spent time discussing how observability has changed, moving away from juggling dashboards across Microsoft 365, PSA, and RMM tools towards a single intelligent layer that pulls everything together securely and quickly. Nick made the point that speed and accuracy no longer need a dedicated Power BI specialist, and Fiona reminded us that the ROI conversation always starts with measuring a baseline before you change anything.    One of my favourite moments came from Joe, describing a law firm that spent three to four hours every week cross checking court lists against their case management system, a task his team solved with an agent in fifteen minutes. Fiona echoed this, encouraging MSPs to lead with one practical win rather than an overwhelming pitch, because solving a single small problem tends to open the door to many more conversations. We also got into the tension between compliance and outcome. Fiona argued that clients buy the outcome AI delivers rather than the technology itself, and Joe pushed back with honest feedback from his law firm clients, who want compliance answered first given how sensitive that sector is to reputational risk. Both agreed that governance needs to be built into the foundations of any deployment rather than bolted on afterwards.    Drawing on Daniel Priestley's thinking around demand and supply tension, Joe warned us against pouring all our energy into operational capacity while neglecting sales and marketing, a gap that can quietly erode margins even as efficiency improves. Fiona picked this up with real enthusiasm, describing how AI and automation can make selling feel far more natural, framing every client conversation as a business problem to solve rather than a service to pitch. She introduced the three pillars she coaches MSPs towards, capacity, experience, and revenue, and stressed the importance of owning your intellectual property rather than giving away your hard built agents for free.    We closed by sharing how each of us measures success, from outcome-based tracking to client and employee satisfaction scores, before final takeaways. Nick urged everyone to embrace the shift and stay ahead of the curve, Joe reminded us that capacity means nothing without the ability to sell it, and Fiona encouraged listeners to stop overthinking and take the first step. I came away from this session convinced, more than ever, that AI, automation, and observability can genuinely transform an MSP, provided the fundamentals are respected along the way.     Connect with Fiona Challis through LinkedIn and website.  Connect with Joe Burns through LinkedIn and website.  Connect with Nick Horner through LinkedIn.    Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.    Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK    And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.    If you're serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us HERE.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

EPISODE SNAPSHOT   Welcome to The Bryan Air Podcast. Career intelligence for pilots.   We break down executive moves, economic forces, and the technology reshaping how pilots are trained, assessed, and employed. Boardroom decisions land on your flight deck. We translate them first. No corporate spin. Just the intelligence pilots actually need.   Last week thousands of you weighed in on South Africa's new SARS traveler declaration. This week Ryan actually ran it, live, on a charter through Vic Falls, and his verdict might surprise you. Then the bigger story: between now and March 2027, borders on three continents are switching to facial recognition, and crews are first in line to hand over their faces. Add Airbus's new forecast calling for 42,060 new aircraft by 2045, and the question becomes simple. Is your career ready for the world that's coming?   In this episode of The Bryan Air Podcast, Bryan Roseveare and Ryan Parrock analyse the SARS traveler declaration, facial recognition and biometric borders, the global pilot shortage, and the Airbus 20-year forecast.   TIME-STAMPED FLIGHT PLAN   00:00 Podcast intro and this week's flight plan   00:55 Ryan runs the SARS declaration app on a real charter to Vic Falls   03:34 Another barrier to entry? The travel declaration debate continues   06:27 Back in the cockpit after six years: Ryan returns to commercial flying   08:33 Flying the flight a week early: the mental prep charter work demands   12:08 Airbus calls for 42,060 new aircraft by 2045 and the pilot shortage is real   16:38 Your face becomes your passport: biometric borders rise on three continents   20:50 EasyJet's 7.26 billion takeover bid and Embraer's best quarter in 16 years   22:45 A Ukrainian pilot's story and what the media doesn't show you   26:48 Silverstone delivers a cracker and it's good to be back in studio   28:08 Closing, a beer owed, and Sunday's SAA fuel-gate TV teaser   JOIN THE BRYAN AIR COMMUNITY   Bryan Air is a career intelligence ecosystem for pilots. Sign up free to receive our weekly newsletter covering the disruption of AI in aviation, career strategy, and the analysis that does not make it into the episodes.   Sign Up Free → https://bryanairpodcast.com/   FREE PILOT CAREER ASSESSMENT   Where are you in your career? The Flight Plan is our free, AI-powered career intelligence tool. Answer 8 questions about your situation and get a personalised strategic assessment with specific moves tailored to where you are right now.   Take the Free Assessment → https://pilotcareerintelligence.netlify.app/   RISK MANAGEMENT & DECISION MAKING SIMULATOR   Practise structured decision-making using live flights. Our AI-powered simulator lets you work through RMM and T-DODAR frameworks on real Flightradar24 data, with AI-generated scenarios and personalised debriefs. Built by Bryan Roseveare for pilots who want to sharpen the skills that matter most when things go wrong.   Early bird: $29 one-time. Lifetime access.   Try the Simulator → https://bryanair.tools/   LINKS   Bryan Air — Career Intelligence for Pilots → https://bryanairpodcast.com/   Free Pilot Career Assessment → https://pilotcareerintelligence.netlify.app/   Risk Management & Decision Making Simulator → https://bryanair.tools/   Bryan Roseveare → https://www.bryanroseveare.com/   Watch on YouTube → https://www.youtube.com/@BryanAirPodcast   Support on Patreon → https://www.patreon.com/bryanair   #AviationPodcast #BryanAir #PilotLife #FacialRecognition #PilotShortage

EPISODE SNAPSHOT   Welcome to The Bryan Air Podcast. Career intelligence for pilots. We break down executive moves, economic forces, and the technology reshaping how pilots are trained, assessed, and employed. Boardroom decisions land on your flight deck. We translate them first. No corporate spin. Just the intelligence pilots actually need. From 1 July, every traveler in and out of South Africa must file an online SARS declaration inside a 24-hour window before departure. Children included, and multi-stop itineraries make the timing even messier. With visas already strangling inbound business travel, Bryan asks the question nobody in government seems to be asking: why add another barrier at the border? Then IATA's May numbers show the world flying less for a second straight month while African carriers grow fastest with the emptiest cabins, and Emirates launches a geo-targeted recruitment drive aimed squarely at South African pilots. Necessary admin or self-inflicted damage? You decide. In this solo episode of The Bryan Air Podcast, Bryan Roseveare breaks down South Africa's new SARS travel declaration, IATA's May air traffic results, and aviation careers opening up at Emirates, Riyadh Air, and Air Europa.   TIME-STAMPED FLIGHT PLAN   00:00 This week's headlines: SARS declarations and IATA's May numbers 00:56 South Africa's new SARS travel declaration explained 01:24 Why one more barrier to travel is the wrong move right now 04:35 Inside the form: the 24-hour window, multi-stop catches, and kids 07:45 IATA May traffic: global demand down 2.2%, Africa fastest-growing at 6.6% 11:32 Pilot hiring signals: the recovery is starting to show 14:00 Emirates: 56 weekly SA flights and a targeted hunt for South African pilots 17:14 Air Europa lands in Joburg and Riyadh Air opens three new routes 20:04 Air Peace takes its first E175 and why Nigeria matters to African aviation 21:22 Wrap up plus a new All-Weather Operations Simulator coming next week   JOIN THE BRYAN AIR COMMUNITY Bryan Air is a career intelligence ecosystem for pilots. Sign up free to receive our weekly newsletter covering the disruption of AI in aviation, career strategy, and the analysis that does not make it into the episodes. Sign Up Free → https://bryanairpodcast.com/   FREE PILOT CAREER ASSESSMENT Where are you in your career? The Flight Plan is our free, AI-powered career intelligence tool. Answer 8 questions about your situation and get a personalised strategic assessment with specific moves tailored to where you are right now. Take the Free Assessment → https://pilotcareerintelligence.netlify.app/   RISK MANAGEMENT & DECISION MAKING SIMULATOR Practise structured decision-making using live flights. Our AI-powered simulator lets you work through RMM and T-DODAR frameworks on real Flightradar24 data, with AI-generated scenarios and personalised debriefs. Built by Bryan Roseveare for pilots who want to sharpen the skills that matter most when things go wrong. Early bird: $29 one-time. Lifetime access. Try the Simulator → https://bryanair.tools/   LINKS Bryan Air — Career Intelligence for Pilots → https://bryanairpodcast.com/ Free Pilot Career Assessment → https://pilotcareerintelligence.netlify.app/ Risk Management & Decision Making Simulator → https://bryanair.tools/ Bryan Roseveare → https://www.bryanroseveare.com/ Watch on YouTube → https://www.youtube.com/@BryanAirPodcast Support on Patreon → https://www.patreon.com/bryanair #AviationPodcast #BryanAir #PilotLife #SouthAfrica #Emirates

⭐ FEATURED: INTERACTIVE WORLD CUP TRAVEL TRACKER   We built a live dashboard so you can see exactly how far every team is flying between base camp and match city. Compare Curacao's punishing 6,284 miles against Mexico's easy 625, and find out which teams the draw quietly handed the hardest road.   Explore the Tracker → https://bapworldcuptracker.netlify.app/   EPISODE SNAPSHOT   Welcome to The Bryan Air Podcast. Career intelligence for pilots.   We break down executive moves, economic forces, and the technology reshaping how pilots are trained, assessed, and employed. Boardroom decisions land on your flight deck. We translate them first. No corporate spin. Just the intelligence pilots actually need.   You assume the World Cup stars are living the dream in their own Gulfstreams. They are not. One team is crisscrossing 6,500 miles to chase the trophy while another barely flies 600, and this week one squad took five hours to cover 127 miles. The glamour arrival jets flew straight back out, and what is left is a brutal month of base camp shuttles on Southwest and JetBlue, recovery rooms fitted into charters, and a system running short on the one thing money cannot buy fast: crew and air traffic controllers. We track every mile, expose who got the hardest draw, and explain why the game may finally have outgrown the system that has to fly it. So who is really flying red-eyes before kickoff?   In this episode of The Bryan Air Podcast, Bryan Roseveare and Ryan Parrock break down the aviation logistics behind the first three-country World Cup, FIFA's base camp shuttle rule, charter costs and the private jet surge, stadium flight restrictions, and the crew and ATC shortages strangling the system around Newark.   TIME-STAMPED FLIGHT PLAN   00:00 One team flies 10x further than another   00:27 Welcome and the Super Brew curse   01:13 The first three-country World Cup, 48 teams, 16 cities   03:27 Arrivals, livery jets and the million-tracker Brazil flight   05:38 FIFA Rule 18.3 and the base camp shuttle   07:17 73,000 private jets expected on final day   10:48 The travel tracker: Curacao 6,284 miles vs Mexico 625   15:28 Altitude, heat and doing recovery in the air   18:08 Why crew and ATC are the real bottleneck   23:13 Aviation news: EasyJet, Endeavor, Trump Force One, Ryanair, Qatar   28:41 Iran, oil and the fight for stability   32:04 Wrap up and sign off   JOIN THE BRYAN AIR COMMUNITY   Bryan Air is a career intelligence ecosystem for pilots. Sign up free to receive our weekly newsletter covering the disruption of AI in aviation, career strategy, and the analysis that does not make it into the episodes.   Sign Up Free → https://bryanairpodcast.com/   FREE PILOT CAREER ASSESSMENT   Where are you in your career? The Flight Plan is our free, AI-powered career intelligence tool. Answer 8 questions about your situation and get a personalised strategic assessment with specific moves tailored to where you are right now.   Take the Free Assessment → https://pilotcareerintelligence.netlify.app/   RISK MANAGEMENT & DECISION MAKING SIMULATOR   Practise structured decision-making using live flights. Our AI-powered simulator lets you work through RMM and T-DODAR frameworks on real Flightradar24 data, with AI-generated scenarios and personalised debriefs. Built by Bryan Roseveare for pilots who want to sharpen the skills that matter most when things go wrong.   Early bird: $29 one-time. Lifetime access.   Try the Simulator → https://bryanair.tools/   LINKS   World Cup Travel Tracker Dashboard → https://bapworldcuptracker.netlify.app/   Bryan Air — Career Intelligence for Pilots → https://bryanairpodcast.com/   Free Pilot Career Assessment → https://pilotcareerintelligence.netlify.app/   Risk Management & Decision Making Simulator → https://bryanair.tools/   Bryan Roseveare → https://www.bryanroseveare.com/   Watch on YouTube → https://www.youtube.com/@BryanAirPodcast   Support on Patreon → https://www.patreon.com/bryanair   #AviationPodcast #BryanAir #PilotLife #WorldCup2026 #PrivateJet

Send us Fan MailIn this special Pax8 Beyond '26 feature of Partnerships Unraveled, we sit down with Gene Kim, Vice President of Managed Service Providers at Absolute Security. With a career spent on both sides of the channel as a service provider and now leading Absolute's MSP motion, Gene brings a grounded view of what MSPs need to deliver real business continuity in an AI-driven world.Gene opens with the story of building Absolute's MSP motion from the ground up. The company has a long enterprise track record, with 40% of the Fortune 500, 80% of the top airlines, and nearly all of the largest state and local governments as customers, and its presence in the MSP community is now being built with the same intent. He walks through how Absolute's technology, embedded in the BIOS and firmware of more than 600 million devices from Dell, Lenovo, HP, and 25 other manufacturers, is already deployed in MSP fleets today. The opportunity is in activating that capability and showing MSPs how it strengthens their service delivery.From there, the conversation moves into where Absolute fits in the AI era and the shift toward managed intelligence providers. As MSPs add automation, orchestration, and chat layers across their stack, every one of those capabilities relies on the underlying tools being up and available. Absolute keeps the RMM, EDR, encryption, and backup tools resilient through automated self-healing, which Gene frames as a foundational layer for any MSP's AI strategy. He also reframes the customer conversation around business continuity, where the question is how quickly the business is back up.Gene closes on what he calls a winning formula for MSPs: pairing prevention with recovery and resilience to build differentiated, outcome-driven service offerings that capture new business and grow customer mind share._________________________Learn more about Channext

A significant regulatory development affecting MSPs was discussed: the US Government ordered the suspension of access to the Fable 5 and Mythos 5 AI models by any foreign national, including those inside and outside the United States, citing national security authorities. As reported in the Anthropic company statement, this directive forced abrupt discontinuation of these AI tools for all customers, regardless of business impact. The decision resulted in the sudden loss of access to custom-built AI applications and business process automation tools that MSPs and their clients had integrated into daily operations. Immediate disruptions included the cessation of SEO and analytics engines, RMM automation, and bespoke backup solutions that relied on the now-restricted AI platforms. Further clarification showed these suspensions are tied to concerns about potential backdoor access, disputed by Anthropic but acted upon due to US Government findings. Additional context revealed Amazon—the largest investor in Anthropic and a direct competitor—alerted federal authorities to the supposed vulnerability. Stock prices of competitive AI offerings in China reportedly rose by 48% following the announcement, indicating market reactivity to perceived US regulatory risks. The episode underscored that AI model dependencies—whether managed internally by MSPs or by third-party vendors—can introduce sudden continuity hazards if access or legal standing is rapidly altered. Adjacent discussions evaluated operational models for MSP service offerings. Contrasting perspectives highlighted the tradeoff between providing a single comprehensive managed services plan, designed for streamlined staff training and high-touch customer experience, versus offering a tiered set of plans (“good, better, best”) that, according to shared data, can result in about 70% higher revenue through client segmentation and option-based sales. The choice was framed as fundamentally cultural, influencing both workforce structure and scalability, with differing risk and complexity profiles for technical delivery and sales management. Key implications for MSPs and IT leaders include the need for explicit risk assessments around reliance on AI platforms and third-party tools. Business continuity planning should contemplate not only technical redundancy but also legal and regulatory exposures to abrupt vendor or governmental action. When building service portfolios, organizations should align plan standardization or diversification with internal capacity, capability for sales-driven growth, and staff training. Establishing clear governance for evaluating the ongoing viability and risk exposure of both internally developed and vendor-supplied technology is critical for operational resilience in an environment of rapid regulatory change. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The core structural shift highlighted in this episode is the commoditization of AI model platforms and concurrent consolidation at the vendor and platform layer, forcing Managed Service Providers (MSPs) to move their value proposition above reselling models to orchestrating, governing, and verifying AI outputs. The discussion references the rising concentration and valuation of platforms such as NinjaOne—a founder-led, profitable RMM platform with a $12.3 billion valuation and 70% year-over-year growth—and Pax8 building business toolkits that draw more operational functions onto their rails. At the same time, major AI developers like OpenAI are entering the channel more directly by launching partner programs aimed at MSPs and consultants. The most consequential development is the confirmed shift from reselling AI models to managing their outputs and risks. Glean surveyed 6,000 digital workers and found that while AI delivers approximately 11 hours of weekly time savings, nearly 6.4 hours are reclaimed by “bot sitting”—the human intervention required to supply context, verify, and correct AI outputs. This hidden labor raises a risk scenario: two-thirds of workers admit to releasing unchecked AI outputs, and Ivanti found that only 42% of IT environments actually have a named owner for each AI agent, despite 85% claiming so—a 43-point gap in accountability. Asana and Deloitte further reinforce the issue, reporting frequent cost overruns and unmanaged autonomous AI deployments among enterprise and SMB environments. Supporting developments underscore this governance and accountability gap. TechCrunch cited that ChatGPT's AI market share has dropped below 50% as the field becomes more interchangeable and less differentiated by underlying model. Vendors such as Anthropic and OpenAI, recognizing model commoditization, are seeking revenue through high-volume partner channels, blurring the lines between vendor and channel competitor. According to Asana, more than 80% of UK IT leaders encountered unplanned AI costs, and over half reported business harm from autonomous AI actions, shifting operational and liability risks squarely onto MSPs and IT service providers. Operationally, these trends compel MSPs to take explicit ownership of the orchestration and governance layer, rather than relying on tool reselling. The transcript advises mapping every AI-driven decision or output that reaches client endpoints and identifying who verifies these outputs before customer exposure. Failing to address these governance blanks does not avoid work but shifts it to unbilled, post-incident cleanup, often with financial, legal, or compliance consequences. Effective MSPs will need to price, document, and regularly review their verification, orchestration, and risk assumption, positioning these as standalone, billable services to manage risk and maintain margin as AI platforms commoditize and vendor dependencies rise. 00:00 Bigger Platforms, Unwatched AI 03:44 The Vendor Walks Into the Channel 05:56 Govern It or Absorb It 08:52 Why Do We Care?  Supported by:  ScalePad  Sign up for the SMB Online Conference: www.smbonlineconference.com

The episode highlights a structural shift from automation that suggests actions to automation that executes actions autonomously, thereby transferring substantial operational risk and accountability to technology vendors and their AI-driven platforms. This transition is exemplified by Atera's deployment of their autonomous AI agent, Robin, which is positioned to handle a significant proportion of Tier 1 and complex Tier 2 IT tickets for managed service providers (MSPs). The company's commercial strategy, including performance guarantees, signals an increased expectation that AI can assume core IT operational responsibilities that were traditionally reserved for human engineers. Atera has introduced a policy wherein Robin is guaranteed to autonomously close at least 50% of all Tier 1 and complex Tier 2 tickets within 90 days of onboarding, or fees are waived. According to Atera, this commitment is supported by a backend analysis of MSP tickets and live demonstrations using historical data. The company asserts that Robin's mean time to repair is approximately 120 seconds, that onboarding is managed collaboratively, and that the rollout is more akin to hiring and training a human engineer than a standard software deployment. This approach is backed by patent filings and a business model integrating AI as the foundation rather than an add-on. The episode further examines the implications of mandatory AI bundling in Atera's redefined RMM and PSA platform offering. The company has faced pushback from segments of the MSP community dissatisfied with bundled AI services and associated pricing changes, particularly from those wishing to maintain control over their technology stack. Atera responds by describing a re-conceptualization of their platform as inherently AI-driven, distinguishing between “platform AI” and the autonomous Robin agent, and clarifying that preexisting AI users would not incur additional costs. There is also discussion around the impact of automation on human roles and the need for new approaches to training and accountability, particularly for junior staff. For MSPs and IT service providers, these developments signal an increase in infrastructure dependency on vendor-managed AI agents, as well as new layers of contract risk linked to performance guarantees and platform integration. The operational reality described involves a significant reduction in required headcount, a shift in staff responsibilities from routine incident response to higher-order business and security tasks, and the necessity for designated internal management of AI tools. There remain unresolved concerns about skill degradation and the long-term risks of over-automation, including the narrower pathways through which junior personnel may acquire foundational experience. Sponsored by:  ScalePad https://scalepad.com/dave/ Nerdio https://nerdio.co/MSP-Radio Sign up for the SMB Online Conference: www.smbonlineconference.com

Automation as Core Strategy: Aarin Bailey on RPA, AI, and Scaling MSP OperationsOn the Evolved Radio podcast, Todd interviews Aarin Bailey, COO at Webit Services and former COO at MSP Bots, about treating automation as a core MSP operating strategy. Aarin describes how his automation focus accelerated around COVID by chaining PowerShell scripts, later expanding into Python, GUIs, and modular systems connected via RESTful APIs, with much of the computation running outside the RMM on servers (including SQL and Python) while the RMM remains mainly a monitoring and job-push layer. They discuss whether RMM is a “zombie product,” the ongoing role of PSA/ticketing as a system of record, and managing complexity through separate modules and staff literacy in Python/RPA. Aarin explains build-vs-buy decisions driven by ROI and fit, cites automated triage/dispatch with ~98% accuracy and shifting token costs, argues AI should augment rather than replace humans, and emphasizes documentation, playbooks, and focusing on operational “bad” anomalies. They also cover client tolerance for AI, limiting client-facing AI after hallucinated ticket notes, skepticism about voice AI, and concerns about AI economics and subsidies.This episode is brought to you by Opsleader Pro. A place for MSP owners and managers to get the systems and tools they need to build a stable and growing MSP. Part group coaching, part peer group, everything you need to run a successful MSP. (00:00) - Automation First Mindset (01:10) - Aaron Origin Story (05:04) - From Scripts to Platforms (05:41) - Beyond the RMM Beehive (08:35) - Is RMM a Zombie (12:14) - Managing Complexity Safely (14:33) - Build vs Buy ROI (19:39) - Token Costs and Pair Coding (23:49) - AI Security Reality Check (27:34) - Scaling with Playbooks (30:12) - Hunt the Bad Stuff (30:59) - Blueprints Before Automation (32:46) - Ticket Volume and Vision (33:32) - Saying No as Integrator (35:44) - Healthy Disagreement Dynamics (37:08) - Client Facing vs Backend AI (40:05) - AI Hallucinations and Guardrails (43:05) - Voice AI and Live Answer (46:06) - Costs and Subsidized AI Era (49:26) - Outcome First and RPA Focus (51:36) - Wrap Up and Thanks

EPISODE SNAPSHOT Welcome to The Bryan Air Podcast. Career intelligence for pilots. We break down executive moves, economic forces, and the technology reshaping how pilots are trained, assessed, and employed. Boardroom decisions land on your flight deck. We translate them first. No corporate spin. Just the intelligence pilots actually need. SAA just made a move that should put every South African pilot on alert. The airline has applied to have pilots, cabin crew, and key operational staff declared an essential service, and if it lands, your constitutional right to strike goes with it. Because the Labour Relations Act regulates the function and not the company, a ruling in SAA's favour would not stop at SAA. It would reach across the whole industry and bind every airline whose crews do the same job. We break down whether the bid actually has legs, why the legal threshold is narrower than SAA hopes, and what it really signals about the pressure building behind the scenes. In this episode of The Bryan Air Podcast, Bryan Roseveare and Ryan Parrock break down SAA's essential services bid and what it means for pilot strike rights, the launch of Riyadh Air, Qatar and Emirates strategy in a disrupted Middle East, a fake Air Canada captain, and the latest South African Airways aviation news. TIME-STAMPED FLIGHT PLAN 00:00 Intro and this week's headlines 00:38 Why we dug the 2010 Bafana shirts out of the cupboard 02:01 A quick favour before we get into it 02:36 SAA moves to declare pilots and cabin crew essential 05:01 Riyadh Air gets airborne: first 787 flights tracked live 07:03 Renewed conflict and what it means for regional airspace 08:56 Qatar, Oneworld, and the Philadelphia to Doha problem 10:13 Why Emirates is flying half-empty first class on purpose 13:31 The Air Canada captain arrested for flying without a licence 15:22 Fatal Gulfstream G200 crash in the Dominican Republic 16:54 Into the crew room: your comments this week 18:00 A Ryanair pilot of 10 years unloads on O'Leary 19:29 The real story on Ryanair crew pay and conditions 21:00 Is O'Leary a genius or a villain? We debate it 22:17 The hard question: so why not just leave? 23:32 Never resign with only one job lined up 24:26 Moving to the Middle East: an insider's honest advice 26:44 The bikes, the toys, and the money lessons we learned late 30:38 Starlink in the cockpit: connectivity versus sanctuary 33:30 Is in-flight WiFi killing the magic of flying? 36:13 Why the airport feels like anxiety, not adventure 38:16 Bafana Bafana and the World Cup sign off JOIN THE BRYAN AIR COMMUNITY Bryan Air is a career intelligence ecosystem for pilots. Sign up free to receive our weekly newsletter covering the disruption of AI in aviation, career strategy, and the analysis that does not make it into the episodes. Sign Up Free → https://bryanairpodcast.com/ FREE PILOT CAREER ASSESSMENT Where are you in your career? The Flight Plan is our free, AI-powered career intelligence tool. Answer 8 questions about your situation and get a personalised strategic assessment with specific moves tailored to where you are right now. Take the Free Assessment → https://pilotcareerintelligence.netlify.app/ RISK MANAGEMENT AND DECISION MAKING SIMULATOR Practise structured decision-making using live flights. Our AI-powered simulator lets you work through RMM and T-DODAR frameworks on real Flightradar24 data, with AI-generated scenarios and personalised debriefs. Built by Bryan Roseveare for pilots who want to sharpen the skills that matter most when things go wrong. Early bird: $29 one-time. Lifetime access. Try the Simulator → https://bryanair.tools/ LINKS Bryan Air, Career Intelligence for Pilots → https://bryanairpodcast.com/ Free Pilot Career Assessment → https://pilotcareerintelligence.netlify.app/ Risk Management and Decision Making Simulator → https://bryanair.tools/ Bryan Roseveare → https://www.bryanroseveare.com/ Watch on YouTube → https://www.youtube.com/@BryanAirPodcast Support on Patreon → https://www.patreon.com/bryanair

The episode identifies a growing governance gap as a central structural issue for MSPs and IT service providers, driven by rapid AI adoption through subscription-based tools and platforms. Rather than being introduced as controlled, IT-led initiatives, AI services are entering organizations piecemeal—often through end users and business units—undermining established accountability and management practices. This dynamic is exemplified by ConnectWise's dismantling of its ASIO platform in favor of a new AI-native operating layer designed to unify PSA, RMM, security, and automation functions, and by clients independently layering on AI-powered tools without centralized oversight or cost control. A primary example of ungoverned risk involves unsustainable AI cost exposure. According to Axios and TechCrunch, an enterprise amassed around $500 million in a single month on Anthropic's Claude due to unlimited, unmonitored usage. Freshworks' survey of over 12,000 IT professionals quantifies the industry's operational friction, finding mid-market companies waste about 25% of AI budgets on complexity, for a total of $16 billion in annual waste. Despite 89% of respondents planning to increase AI spend, only 15% have actively integrated these tools into daily workflows—revealing widespread governance lag behind adoption. Supporting developments highlight the breadth and persistence of this governance deficit. Organizations such as the Linux Foundation have responded by forming the Tokenomics Foundation to standardize AI cost tracking. Meanwhile, AI tool adoption is occurring outside IT, leading to agent sprawl, unclear permissions, and cost scaling linked to agent behavior rather than headcount. Roll-up strategies in adjacent sectors—such as Thrive Holdings' $1 billion commitment to consolidate accounting firms under an AI operational platform—demonstrate capital's move toward operationally governed, AI-enabled service models, suggesting a parallel risk for IT providers. For MSPs and IT leaders, these trends underscore the urgency of operationalizing AI governance as a billable, contractual service rather than an informal or embedded support task. Risks include absorbing liability for unmanaged AI usage, exacerbated operational complexity, and relinquishing margin to platform or capital entrants. Practical steps involve conducting AI tool audits, inventorying agent access and spend, instituting usage controls, and reframing account segmentation around governance and liability exposure. MSPs who define, price, and contract for governance can mitigate inherited risk and avoid being displaced by vendors or capital-backed consolidators. 00:00 ConnectWise Rebuilds  03:59 Ungoverned Agents 06:06 Roll-Up Warning 09:38 Why Do We Care?    Supported by:  Moovila  ScalePad 

Today’s headline news for Canadian IT solution providers: ConnectWise Platform: ConnectWise yesterday unveiled what it calls the industry’s first purpose-built platform for Predictive IT, unifying PSA, RMM, cybersecurity, automation, workflow orchestration, and native agentic AI into a single execution layer for managed services. CEO Manny Rivelo described it as a fundamental shift from reactive IT management to an AI-native operating model. The company also released new operational benchmark modeling based on a representative MSP with approximately $3M in annual managed services revenue, showing the productivity and economic impact it says AI-driven automation can deliver. Cavelo Cora AI Security Analyst: Kitchener, Ontario-based Cavelo has introduced Cora, an AI Security Analyst integrated into its data security posture management platform and positioned specifically for MSPs and MSSPs. Cavelo says Cora analyzes security telemetry and translates it into a guided remediation action plan in seconds, tailored by role. The tool targets the operational gap between risk visibility and actual remediation – without requiring additional headcount. Radiant Logic and Zscaler Partnership: Radiant Logic and Zscaler have announced a technology partnership aimed at solving the Day 1 access problem in mergers and acquisitions. By integrating RadiantOne’s identity data fabric with the Zscaler Zero Trust Exchange, the companies say acquiring organizations can securely connect newly onboarded employees to applications from the moment a deal closes, regardless of disparate identity systems. ConnectSecure Patch 360: ConnectSecure is launching Patch 360, a patch management platform built for MSPs that introduces pilot-first validation, risk-based prioritization using CISA Known Exploited Vulnerabilities and EPSS scoring, controlled rollouts with approval workflows, and integrated rollback – replacing what the company describes as a “deploy-and-hope” model with a “test-and-trust” framework. NTT DATA and Google Cloud: NTT DATA is expanding its AI partnership with Google Cloud, launching a dedicated Gemini Enterprise practice to help enterprise clients move AI deployments from pilot to production at scale. Descope Agentic Identity Hub: Identity platform Descope is announcing enhancements to its Agentic Identity Hub today, extending its tools for managing authentication and access for autonomous AI agents. Checkmarx CISO Research: Checkmarx has released research surveying more than 2,000 developers and CISOs, finding that 95 percent of CISOs report facing internal pressure to suppress software compliance findings. Read Full Transcript Welcome to The Buzz from ChannelBuzz.ca, I’m Robert Dutt, today is Tuesday, June 9, 2026, and here’s what’s happening in the channel today. ConnectWise yesterday unveiled what it is calling the industry’s first purpose-built platform for the era of Predictive IT. The ConnectWise Platform brings together PSA, RMM, cybersecurity, automation, workflow orchestration, and native agentic AI into what the company describes as a single intelligent execution layer for managed services. CEO Manny Rivelo positioned it as a fundamental shift away from the labor-intensive, disconnected systems that have defined MSP operations for decades, toward what ConnectWise calls an AI-native operating model. To support the launch, the company released new operational benchmark modeling showing the productivity and economic impact it says AI-driven automation can have on MSP operations. In their model, a representative managed services firm with approximately three million dollars in annual revenue could see measurable transformation across their first stages of the Predictive Intelligence journey. This is a significant platform bet from one of the largest players in the MSP tooling market, and the framing around “Predictive IT” is clearly a narrative ConnectWise intends to own. In the security space, Kitchener, Ontario-based Cavelo has introduced Cora, an AI Security Analyst integrated directly into its data security posture management platform. Positioned specifically for MSPs and MSSPs, Cora functions as an AI agent that analyzes security telemetry to identify, prioritize, and recommend remediation steps for cyber risks across client environments. Rather than adding more alerts to the dashboard, Cavelo says the tool translates security data into a guided action plan in seconds, tailored to the specific roles of frontline technicians and senior security leaders. The development targets a well-documented operational gap between risk visibility and remediation – allowing service providers to reduce manual investigation time and offer clients clear, actionable intelligence without increasing headcount. Radiant Logic and Zscaler have formed a strategic partnership designed to address the Day 1 access challenges commonly found in mergers and acquisitions. By integrating RadiantOne’s identity data fabric with the Zscaler Zero Trust Exchange, the companies are aiming to eliminate the complex network and identity merge projects that typically stall productivity following a deal close. The joint solution allows acquiring organizations to securely connect newly onboarded employees to necessary applications from day one, regardless of disparate Active Directory or HR systems. In a market where M&A activity among IT service providers shows no sign of slowing, this integration offers a repeatable framework for reducing the downtime and cyber risk associated with bringing acquired entities onto a managed environment – which is a practical and recurring service challenge for many MSPs in the field. In Brief – ConnectSecure launches Patch 360, a patch management platform for MSPs built on pilot-first testing, risk-based vulnerability prioritization, and integrated rollback controls. NTT DATA expands its AI partnership with Google Cloud, launching a dedicated Gemini Enterprise practice to help organizations move deployments from pilot to production scale. Descope is announcing enhancements today to its Agentic Identity Hub, aimed at helping organizations manage access for autonomous AI agents. Checkmarx research of more than 2,000 developers and CISOs finds 95 percent of CISOs report facing pressure to suppress software compliance findings. Full details and links in the show notes or the blog post. Later today on In The Channel, we have a conversation about the launch of the AWS Partner Innovation Hub in Toronto, with AWS Canada’s Martin Brazonet and CGI’s Dinesh Bhavsar on the challenge of moving AI from proof-of-concept to production. And if you haven’t heard it yet, check out our conversation with Earl Gosick from ESTI Consulting Services, recorded at Dell Technologies World, on why the AI story is really a storage story – that one is on the feed now. That’s how we’re seeing the headlines today. I’m Robert Dutt for ChannelBuzz.ca, thanks for listening. Have a great day.

EPISODE SNAPSHOT   Welcome to The Bryan Air Podcast. Career intelligence for pilots. We break down executive moves, economic forces, and the technology reshaping how pilots are trained, assessed, and employed. Boardroom decisions land on your flight deck. We translate them first. No corporate spin. Just the intelligence pilots actually need. This week is a tale of two stories, and if you are a South African pilot sitting in a Gulf hold pool you have to decide which one is true. Story one is the barrel: Iran put drones into Kuwait International days after it reopened, EASA still says do not overfly Iran, Iraq or Lebanon, and BA has pulled most of the Middle East until October. Story two is the window: the UAE has declared its airspace normal, Emirates is back to three quarters of its flying, Qatar rebuilds past 150 destinations from 16 June, and the recruitment roadshows are still running. We get into why your start date keeps slipping, why you should not resign before you have a firm date, and where the work is right now if you are stuck waiting. So which is it, the barrel or the window? In this episode of The Bryan Air Podcast, Bryan Roseveare and Ryan Parrock break down the Gulf hiring delays hitting South African pilots, the Middle East recovery timeline carrier by carrier, and the hidden contract and charter opportunities back home.   TIME-STAMPED FLIGHT PLAN 00:00 Tale of two stories: barrel or window 01:55 The uncertainty pilots are actually living with 04:33 Roadshows still running and what that signals 08:14 Why your Gulf start date keeps slipping 09:33 Do not resign before you have a firm date 11:39 International market update and European Air Cargo collapse 12:26 The hidden contract jobs nobody talks about 17:19 Charter flying: the reality check at this stage of a career 20:35 Aviation news roundup begins 22:42 Middle East flight updates and the Kuwait strike 23:11 Champions League and the Emirates versus Qatar shirt war 24:27 World Cup SuperBrew plans 25:03 Bafana visa chaos at the airport 27:14 China stalls Airbus to clear the runway for COMAC 28:16 Qantas Project Sunrise takes its first test flight 29:04 Pilot shoutouts and fresh hires 30:35 Air Europa launches Madrid to Johannesburg 31:28 Captains Announcement: the wearable AI surveillance threat 37:24 F1 leaderboard and signoff   JOIN THE BRYAN AIR COMMUNITY Bryan Air is a career intelligence ecosystem for pilots. Sign up free to receive our weekly newsletter covering the disruption of AI in aviation, career strategy, and the analysis that does not make it into the episodes. Sign Up Free → https://bryanairpodcast.com/ FREE PILOT CAREER ASSESSMENT Where are you in your career? The Flight Plan is our free, AI-powered career intelligence tool. Answer 8 questions about your situation and get a personalised strategic assessment with specific moves tailored to where you are right now. Take the Free Assessment → https://pilotcareerintelligence.netlify.app/ RISK MANAGEMENT & DECISION MAKING SIMULATOR Practise structured decision-making using live flights. Our AI-powered simulator lets you work through RMM and T-DODAR frameworks on real Flightradar24 data, with AI-generated scenarios and personalised debriefs. Built by Bryan Roseveare for pilots who want to sharpen the skills that matter most when things go wrong. Early bird: $29 one-time. Lifetime access. Try the Simulator → https://bryanair.tools/ LINKS Bryan Air — Career Intelligence for Pilots → https://bryanairpodcast.com/ Free Pilot Career Assessment → https://pilotcareerintelligence.netlify.app/ Risk Management & Decision Making Simulator → https://bryanair.tools/ Bryan Roseveare → https://www.bryanroseveare.com/ Watch on YouTube → https://www.youtube.com/@BryanAirPodcast Support on Patreon → https://www.patreon.com/bryanair #AviationPodcast #BryanAir #PilotLife #PilotJobs #MiddleEastAviation

Forced arbitration clauses have become embedded as a dominant mechanism in technology vendor contracts, shifting legal risk and accountability away from large vendors and reducing recourse options for managed service providers (MSPs) and IT service firms. This structural change, present in agreements with RMM and PSA vendors as well as hyperscalers such as Microsoft, Amazon, and Google, establishes a private dispute resolution system that operates beyond the traditional court system and is typically non-negotiable for smaller partners. The shift is evidenced by data and case studies outlined by Brendan Ballou. According to supplied figures, while consumers win in 89% of small claims court cases, their success rate drops to between 20% and 30% in arbitration, and even less—sometimes as low as 0.2%—for certain arbitration providers. Arbitration clauses are enforced even in extreme cases, as illustrated by a notable instance involving Disney, in which a forced arbitration clause was applied following a consumer's prior account registration. Legal precedent as far back as the 2011 Supreme Court decision referenced by Brendan Ballou has broadened the Federal Arbitration Act well beyond its 1925 origins, further entrenching this system. Additional developments reference increased litigation in the 1980s, often cited as justification for expanding arbitration, though he attributes much of the legal caseload surge to government actions rather than consumer or employee lawsuits. The technology industry's broad adoption of arbitration, especially in contracts where MSPs have little or no room to negotiate, further cements these power imbalances. Alternatives such as mediation are discussed as potentially less risky, but their adoption remains limited. The operational implications for MSPs, IT service providers, and IT leaders include heightened contract risk and reduced leverage in vendor disputes. Arbitration clauses limit access to open legal processes, restrict discovery rights, and are prone to bias in favor of vendors with repeat arbitrator relationships. For MSPs reliant on large platforms and suppliers, this creates ongoing exposure and complicates risk management. Mitigating measures—such as leveraging peer coordination for "mass arbitration" or negotiating for post-dispute mediation rather than pre-dispute forced arbitration—require proactive planning but may remain unavailable in standard vendor agreements. Supported by:MoovilaHaloPSA  

EPISODE SNAPSHOT   Welcome to The Bryan Air Podcast. Career intelligence for pilots.   We break down executive moves, economic forces, and the technology reshaping how pilots are trained, assessed, and employed. Boardroom decisions land on your flight deck. We translate them first. No corporate spin. Just the intelligence pilots actually need.   South African airlines are about to lose another wave of pilots. With no real career layers left locally between the regionals and the long-haul foreign jobs, our pilots have once again become the industry's cheapest, best-trained export. Meanwhile Starlink at 33,000 feet has rewired long-haul flying, Ryanair has wiped out 1.4 billion in pandemic debt, and passengers are starting to tip airline crew. Are you ready for the next 12 months in a South African right seat?   In this episode of The Bryan Air Podcast, Bryan Roseveare and Ryan Parrock break down the South African pilot exodus, Starlink in the cockpit, UK pilot salaries in 2026, Ryanair becoming debt-free, an easyJet power bank diversion, the Air India Express runway edge takeoff scare in Muscat, automated taxi bots at Schiphol, and the impact of the Middle East conflict on South African tourism.   TIME-STAMPED FLIGHT PLAN   00:00 Cold Open And This Week's Flight Plan   00:43 Starlink First Impressions From An Air France A350   02:09 Why Starlink Makes In-Flight WiFi Feel Brand New   02:54 Every Airline That Has Already Switched To Starlink   05:01 Why O'Leary Refuses To Put Starlink On Ryanair   06:03 The Hidden Cost Of Being Connected At 33,000ft   08:00 Starlink In The Cockpit: A Pilot Distraction Problem   11:27 The Paris Tipping Trap And Hidden Service Charges   13:38 A Charles de Gaulle Nightmare And The Captain Who Saved It   17:56 Passengers Are Now Tipping Airline Crew   21:05 Should Pilots Actually Be Tipped?   22:25 UK Pilot Salaries In 2026: The New Numbers   24:20 Why South African Pilots Are About To Leave Again   28:40 Ryanair Paid Off 1.4 Billion And Is Now Debt Free   29:51 The EasyJet Power Bank That Diverted A Plane To Rome   31:40 Air India Express Tried To Take Off On The Runway Edge   32:14 Middle East Conflict, SA Tourism And Etihad's Joburg Return   34:14 Schiphol's Automated Taxi Bots Are Live   36:59 FIFA World Cup Liveries And A New Bryan Air SuperBru   39:20 Wrap And Sign-Off   JOIN THE BRYAN AIR COMMUNITY   Bryan Air is a career intelligence ecosystem for pilots. Sign up free to receive our weekly newsletter covering the disruption of AI in aviation, career strategy, and the analysis that does not make it into the episodes.   Sign Up Free → https://bryanairpodcast.com/   FREE PILOT CAREER ASSESSMENT   Where are you in your career? The Flight Plan is our free, AI-powered career intelligence tool. Answer 8 questions about your situation and get a personalised strategic assessment with specific moves tailored to where you are right now.   Take the Free Assessment → https://pilotcareerintelligence.netlify.app/   RISK MANAGEMENT AND DECISION MAKING SIMULATOR   Practise structured decision-making using live flights. Our AI-powered simulator lets you work through RMM and T-DODAR frameworks on real Flightradar24 data, with AI-generated scenarios and personalised debriefs. Built by Bryan Roseveare for pilots who want to sharpen the skills that matter most when things go wrong.   Early bird: $29 one-time. Lifetime access.   Try the Simulator → https://bryanair.tools/   LINKS   Bryan Air - Career Intelligence for Pilots → https://bryanairpodcast.com/   Free Pilot Career Assessment → https://pilotcareerintelligence.netlify.app/   Risk Management and Decision Making Simulator → https://bryanair.tools/   Bryan Roseveare → https://www.bryanroseveare.com/   Watch on YouTube → https://www.youtube.com/@BryanAirPodcast   Support on Patreon → https://www.patreon.com/bryanair   #AviationPodcast #BryanAir #PilotLife #SouthAfricanAviation #Starlink

EPISODE SNAPSHOT Welcome to The Bryan Air Podcast. Career intelligence for pilots. We break down executive moves, economic forces, and the technology reshaping how pilots are trained, assessed, and employed. Boardroom decisions land on your flight deck. We translate them first. No corporate spin. Just the intelligence pilots actually need. Cape Town went off the air on Monday. Gusts over 50 knots, crews diverting to PE, East London, and even back to Joburg, and a Turkish long-haul thrown into the mix. Ryan unpacks his shift into the charter market while the Middle East ripples through the industry, and we get into why FlySafair's on-time performance is not luck, it is strategy you can study. Then we go global: Trump's 200-aircraft China deal, Singapore Airlines printing $2.4 billion in revenue, $49.5 million awarded in the Ethiopian 302 case, and Google preparing to launch AI data centres into orbit by 2027. The hiring floodgates are about to open. Are you ready when they do? In this episode of The Bryan Air Podcast, Bryan Roseveare and Ryan Parrock analyse Cape Town weather diversions, FlySafair's on-time performance strategy, China's 200-aircraft Boeing order, Ethiopian 302 compensation, Singapore Airlines record results, French Bee pilot strikes, and Google's plan for AI data centres in orbit. TIME-STAMPED FLIGHT PLAN 00:00 Cleared for Approach 00:13 Welcome Back to the Studio 00:43 Ryan's Charter Market Pivot 02:13 Cockpit Casual Backs the Spirit Pilots 03:39 Cape Town Shuts Down: Wild Weather Hits 05:53 What Pilots Actually Pay for Tickets 07:45 The FlySafair OTP Strategy Decoded 09:14 Hiring Floodgates About to Open 11:19 Trump, China, and 200 Boeings 12:12 $49.5M Awarded in Ethiopian 302 Case 12:39 Singapore Airlines Hits $2.4B Revenue 13:29 Why Japan Is on the Travel Radar 15:16 Google Sends AI Data Centres to Orbit 17:38 French Bee Pilots Plan to Strike 18:54 Verstappen, the Nürburgring, and Springboks 20:31 Paris Bound: Air France Review Incoming 20:55 Outro and Subscribe JOIN THE BRYAN AIR COMMUNITY Bryan Air is a career intelligence ecosystem for pilots. Sign up free to receive our weekly newsletter covering the disruption of AI in aviation, career strategy, and the analysis that does not make it into the episodes. Sign Up Free → https://bryanairpodcast.com/ FREE PILOT CAREER ASSESSMENT Where are you in your career? The Flight Plan is our free, AI-powered career intelligence tool. Answer 8 questions about your situation and get a personalised strategic assessment with specific moves tailored to where you are right now. Take the Free Assessment → https://pilotcareerintelligence.netlify.app/ RISK MANAGEMENT & DECISION MAKING SIMULATOR Practise structured decision-making using live flights. Our AI-powered simulator lets you work through RMM and T-DODAR frameworks on real Flightradar24 data, with AI-generated scenarios and personalised debriefs. Built by Bryan Roseveare for pilots who want to sharpen the skills that matter most when things go wrong. Early bird: $29 one-time. Lifetime access. Try the Simulator → https://bryanair.tools/ LINKS Bryan Air — Career Intelligence for Pilots → https://bryanairpodcast.com/ Free Pilot Career Assessment → https://pilotcareerintelligence.netlify.app/ Risk Management & Decision Making Simulator → https://bryanair.tools/ Bryan Roseveare → https://www.bryanroseveare.com/ Watch on YouTube → https://www.youtube.com/@BryanAirPodcast Support on Patreon → https://www.patreon.com/bryanair #AviationPodcast #BryanAir #PilotLife #CapeTownWeather #FlySafair

Today’s headline news for Canadian IT solution providers: Acronis has launched Cyber Frame, a new hyperconverged infrastructure (HCI) and infrastructure-as-a-service (IaaS) platform built specifically for managed service providers. The platform allows MSPs to build and deliver infrastructure services with native integration into Acronis’ cyber protection and remote monitoring and management (RMM) tools. Acronis says it is designed to give service providers an alternative to legacy virtualization and hyperscaler cost pressures, offering better margin control and options for both fully hosted and partner-hosted deployments. Citrix has introduced Citrix Platform Flex, a new persona-based secure access model intended to help organizations move away from static, one-size-fits-all IT delivery. The new platform is built to align IT resources more closely with evolving business needs, delivering secure access, managed services, and observability with more flexible and predictable pricing. It acknowledges that different worker profiles require vastly different access parameters in a modern hybrid environment. Upwind has launched its new AI Agentic Pack, adding agent-driven capabilities to its cloud security platform. The tools are designed to help security teams investigate threats, validate active exposures, and prioritize remediation, leaning into the growing industry trend of using autonomous agents to compress the window between threat discovery and response. Nerdio vice president of MSP sales Will Ominsky warned in a Redmond Channel Partner interview today that MSPs who figure out how to monetize AI by the end of 2026 will grab massive market share. He noted that partners who only experiment with AI internally—without building client-facing, revenue-generating AI practices—will be left behind in the coming wave of SMB adoption. Boomi and Red Hat have announced a strategic collaboration to deliver an integrated stack for deploying agentic AI at scale. The partnership combines Boomi’s Agentstudio with Red Hat AI, providing organizations with a framework to orchestrate AI workflows securely without losing control of their data governance or allowing cloud consumption costs to spiral. The U.S. Department of Homeland Security is reportedly scrutinizing Instructure after a massive ransomware attack disrupted its Canvas online learning platform. The breach highlights the growing vulnerability of critical SaaS infrastructure and the widespread supply chain impact when platforms are targeted during peak usage periods, such as university finals week. Canadian cybersecurity provider Plurilock has announced CAD $1.13 million in new critical services contracts. The wins reflect continued momentum for the AI-native security firm as it expands its footprint across both public and private sector environments, capitalizing on the growing need for identity-centric security. [powerpresss] Read Full Transcript Welcome to The Buzz from ChannelBuzz.ca, I’m Robert Dutt, today is Thursday, May 14, 2026, and here’s what’s happening in the channel today. Acronis has launched Cyber Frame, a new hyperconverged infrastructure and infrastructure-as-a-service platform built specifically for managed service providers. The launch comes at a critical time for the channel, as many service providers are actively seeking alternatives to legacy virtualization platforms following recent industry shakeups and pricing model changes. Cyber Frame allows MSPs to build and deliver infrastructure services with native, seamless integration into Acronis’ existing cyber protection and remote monitoring and management tools. Rather than dealing with the unpredictable costs of hyperscale public clouds or the complexity of managing disparate vendor stacks, MSPs can use Cyber Frame to consolidate their service delivery. Acronis says the platform is designed to give service providers significantly better margin control and simplified management. It offers flexible deployment options, allowing partners to choose between a fully hosted model managed by Acronis, or a partner-hosted deployment running on the MSP’s own hardware in their local data center. By combining compute, storage, networking, and security into a single unified platform, Acronis is positioning Cyber Frame as a way for MSPs to scale their infrastructure offerings profitably while maintaining the tight security posture that modern SMB clients demand. Citrix has introduced Citrix Platform Flex, a new persona-based secure access model intended to help organizations move away from static, one-size-fits-all IT delivery. In today’s hybrid work environment, the access requirements for a call center employee, a traveling executive, and a remote software engineer are vastly different. Citrix built Platform Flex to recognize these distinctions, allowing IT teams to align resources, security controls, and application delivery specifically to the varying needs of different worker profiles. The new platform delivers secure application access, managed services, and comprehensive observability under a model designed for more flexible and predictable pricing. By shifting away from rigid licensing structures that often force companies to over-provision resources for basic users, Citrix aims to help enterprises optimize their cloud and infrastructure spending. Platform Flex also incorporates advanced analytics and security policies that adapt in real-time based on user behavior and location. For channel partners, this persona-driven approach provides a clear framework to help enterprise customers rationalize their IT investments, simplify the management of distributed workforces, and ensure that security protocols do not impede productivity for end users who require high-performance access to specialized applications. Upwind has launched its new AI Agentic Pack, adding autonomous, agent-driven capabilities to its cloud security platform. As cloud environments grow increasingly complex and security operations centers face unprecedented alert fatigue, the cybersecurity industry is rapidly shifting toward agentic AI to help manage the load. Upwind’s new tools are specifically designed to help security teams autonomously investigate threats, validate whether theoretical vulnerabilities are actually exposed to active exploitation, and prioritize remediation efforts based on real-world risk. Instead of simply generating more alerts for human analysts to sift through, the Agentic Pack leverages artificial intelligence to actively investigate the root cause of an incident, map the attack path across cloud infrastructure, and propose actionable fixes. This launch leans heavily into the growing necessity of using autonomous agents to drastically compress the window between threat discovery and response. With malicious actors utilizing AI to accelerate their attacks, defenders require matching speed to counter them. For managed security service providers, Upwind’s agentic capabilities offer a pathway to scale their operations, handle a higher volume of telemetry without adding headcount, and provide faster threat containment for their clients. In brief: Nerdio vice president of MSP sales Will Ominsky warned in a Redmond Channel Partner interview today that MSPs who figure out how to monetize AI by the end of 2026 will grab massive market share.  Boomi and Red Hat have announced a strategic collaboration to deliver an integrated stack for deploying agentic AI at scale.  The U.S. Department of Homeland Security is reportedly scrutinizing Instructure after a massive ransomware attack disrupted its Canvas online learning platform.  And Canadian cybersecurity provider Plurilock has announced 1.13 million dollars in new critical services contracts.  Later today on in the channel, we’re talking eCrime Reports and Threat Intelligence with Camerous Tousley and Pedro Kertzman of ESET. And if you missed it yesterday, check out my conversation with Auvik’s Steve Petryschuk on the gap between MSPs’ expectation around AI, and the reality they have realized to date. That’s how we’re seeing the headlines today. I’m Robert Dutt for ChannelBuzz.ca, thanks for listening. Have a great day.

EPISODE SNAPSHOT Welcome to The Bryan Air Podcast. Career intelligence for pilots. We break down executive moves, economic forces, and the technology reshaping how pilots are trained, assessed, and employed. Boardroom decisions land on your flight deck. We translate them first. No corporate spin. Just the intelligence pilots actually need. This week, three stories stacked on top of each other and they tell two completely different versions of where this industry is heading. IATA put hard numbers on the Gulf War, with Middle Eastern traffic down 58.6 percent year-on-year and global growth slowing to 2.1 percent in March. India's three biggest airlines wrote to their own government saying they are days from grounding aircraft as fuel rises from 40 percent to 60 percent of operating costs. Spirit folded. The UAE flipped its airspace switch back on and Emirates restored 96 percent of its network. Which story are you actually flying in? In this episode of The Bryan Air Podcast, Bryan Roseveare and Ryan Parrock break down the IATA fuel shock report, India's airlines on the brink, the UAE airspace reopening, Spirit Airlines folding, the BA taxi pilot job paying 100,000 dollars a year, the United 767 truck strike at Newark, and Japan Airlines testing humanoid robots on the ramp. TIME-STAMPED FLIGHT PLAN 00:00 ATC Cold Open 00:13 Headlines: Three Stories Stacked on Top of Each Other 00:55 Quick Favour Before We Roll 01:49 IATA Report: The Fuel Shock in Hard Numbers 04:28 Charter Pricing and Why Surcharges Are Now Standard 06:41 Why Europe Could Be Cheaper Than Cape Town This December 09:13 India: Three Major Airlines Days From Grounding 10:56 Spirit Airlines Folds and What It Means for Crew 12:47 UAE Airspace Reopens After Three Months Closed 16:33 Five Months Profit Share at Emirates? The Buzz 18:47 The 100,000 Dollar BA Taxi Pilot Gig at Chicago O'Hare 20:43 UK Government Lets Airlines Drop Slots Over Fuel Shortages 21:19 The United 767 That Smacked a Truck at Newark 22:54 Japan Airlines Tests Humanoid Robots on the Ramp 25:31 F1 Miami, UFC, and the Weekend Ahead 28:28 The Final Take: Which Story Are You Flying In? 30:08 Sign Off JOIN THE BRYAN AIR COMMUNITY Bryan Air is a career intelligence ecosystem for pilots. Sign up free to receive our weekly newsletter covering the disruption of AI in aviation, career strategy, and the analysis that does not make it into the episodes. Sign Up Free → https://bryanairpodcast.com/   FREE PILOT CAREER ASSESSMENT Where are you in your career? The Flight Plan is our free, AI-powered career intelligence tool. Answer 8 questions about your situation and get a personalised strategic assessment with specific moves tailored to where you are right now. Take the Free Assessment → https://pilotcareerintelligence.netlify.app/   RISK MANAGEMENT AND DECISION MAKING SIMULATOR Practise structured decision-making using live flights. Our AI-powered simulator lets you work through RMM and T-DODAR frameworks on real Flightradar24 data, with AI-generated scenarios and personalised debriefs. Built by Bryan Roseveare for pilots who want to sharpen the skills that matter most when things go wrong. Early bird: 29 dollars one-time. Lifetime access. Try the Simulator → https://bryanair.tools/   LINKS Bryan Air, Career Intelligence for Pilots → https://bryanairpodcast.com/   Free Pilot Career Assessment → https://pilotcareerintelligence.netlify.app/   Risk Management and Decision Making Simulator → https://bryanair.tools/   Bryan Roseveare → https://www.bryanroseveare.com/   Watch on YouTube → https://www.youtube.com/@BryanAirPodcast   Support on Patreon → https://www.patreon.com/bryanair   #AviationPodcast #BryanAir #PilotLife #IATA #FuelShock 

EPISODE SNAPSHOT Welcome to The Bryan Air Podcast. Career intelligence for pilots. We break down executive moves, economic forces, and the technology reshaping how pilots are trained, assessed, and employed. Boardroom decisions land on your flight deck. We translate them first. No corporate spin. Just the intelligence pilots actually need. Sitting across from Willie Walsh in Singapore, I asked the question every pilot, parent, and cadet is asking right now: will pilot jobs still exist in 10 to 15 years. His answer was honest, sharp, and not what the pilotless hype crowd wants to hear. This bonus reel pulls the highlights from IATA's World Data Symposium 2026: Walsh on the broader career paths most pilots ignore, the 1.4 billion people and only 50 wide bodies sitting in India, real-time turbulence data going straight to your iPad, why aviation is teaching the rest of tech how to govern AI, the honest truth about SAF, and a reminder that the right job at the right time is not always the heavy metal. If you are trying to read where this industry is actually heading, start here. In this bonus episode of The Bryan Air Podcast, Bryan Roseveare shares highlights from IATA WDS 2026 in Singapore featuring Willie Walsh (IATA Director General), Kim McCauley, David Fairman, Dr. Marie Owens Thompson, and Al McCauley on pilotless aircraft, pilot career outlook, AI in aviation, sustainable aviation fuel, and the future of the flight deck. TIME-STAMPED FLIGHT PLAN 00:00 Welcome to the bonus reel 00:22 Why IATA Singapore mattered 01:09 The pilotless hype check no one wants to hear 02:08 Will pilot jobs still exist in 10 to 15 years 04:43 A quick favour and a thank you 06:08 Willie Walsh on the broader career paths most pilots ignore 08:46 1.4 billion people, 50 wide bodies: India and Africa unpacked 09:39 Kim McCauley on nowcasting turbulence straight to your iPad 11:38 David Fairman on cybersecurity, agentic AI, and aviation as the benchmark 14:20 Dr. Marie Owens Thompson on SAF and the silo problem 16:24 Al McCauley on situational awareness and choosing the right job at the right time 20:15 Wrap up, resources, and what is coming next JOIN THE BRYAN AIR COMMUNITY Bryan Air is a career intelligence ecosystem for pilots. Sign up free to receive our weekly newsletter covering the disruption of AI in aviation, career strategy, and the analysis that does not make it into the episodes. Sign Up Free → https://bryanairpodcast.com/ FREE PILOT CAREER ASSESSMENT Where are you in your career? The Flight Plan is our free, AI-powered career intelligence tool. Answer 8 questions about your situation and get a personalised strategic assessment with specific moves tailored to where you are right now. Take the Free Assessment → https://pilotcareerintelligence.netlify.app/ RISK MANAGEMENT AND DECISION MAKING SIMULATOR Practise structured decision-making using live flights. Our AI-powered simulator lets you work through RMM and T-DODAR frameworks on real Flightradar24 data, with AI-generated scenarios and personalised debriefs. Built by Bryan Roseveare for pilots who want to sharpen the skills that matter most when things go wrong. Early bird: $29 one-time. Lifetime access. Try the Simulator → https://bryanair.tools/ LINKS Bryan Air — Career Intelligence for Pilots → https://bryanairpodcast.com/ Free Pilot Career Assessment → https://pilotcareerintelligence.netlify.app/ Risk Management and Decision Making Simulator → https://bryanair.tools/ Bryan Roseveare → https://www.bryanroseveare.com/ Watch on YouTube → https://www.youtube.com/@BryanAirPodcast Support on Patreon → https://www.patreon.com/bryanair  

EPISODE SNAPSHOT Welcome to The Bryan Air Podcast. Career intelligence for pilots. We break down executive moves, economic forces, and the technology reshaping how pilots are trained, assessed, and employed. Boardroom decisions land on your flight deck. We translate them first. No corporate spin. Just the intelligence pilots actually need. SAA is back in the headlines, and not for the reasons anyone at home wants. The Auditor General has flagged the airline as a going concern with material uncertainty, and SA Technical's financials are reportedly too severe to even audit. That one lands hard locally. Globally, the bigger signal is Lufthansa cutting 20,000 short-haul flights this summer because the fuel maths no longer works. Bryan and Ryan translate what all of it means for your roster, your contract, and your next career move. In this episode of The Bryan Air Podcast, Bryan Roseveare and Ryan Parrock break down SAA's going concern warning, Lufthansa cutting 20,000 flights, the Pratt and Whitney GTF Advantage engine, the US pilot mental health bill, and a Dubai WhatsApp arrest every crew member should know about. TIME-STAMPED FLIGHT PLAN 00:00 Welcome Back: The Stories That Matter This Week 01:05 Singapore Recap: What Stood Out 01:55 Quick Favour: Hit Subscribe 02:25 SAA Leadership Exit: Lamola Out, Acting CEO In 03:11 Parliament Fallout: AG Flags Going Concern 05:29 What This Means for SAA Pilots and Crew 10:38 Lufthansa Cuts 20,000 Flights as Fuel Maths Break 12:51 Fuel Surcharges and Geopolitical Uncertainty 19:28 Pratt and Whitney GTF Advantage Gets EASA Nod 21:11 US Senate Advances Pilot Mental Health Bill 27:57 Dubai WhatsApp Arrest: What Every Crew Needs to Know 30:05 Top Gun 3 Rumour: Maverick Might Be Back 31:45 Captain's Announcement: WhisperFlow for Pilots 37:02 Wrap Up and the Updated Flight Plan Tool JOIN THE BRYAN AIR COMMUNITY Bryan Air is a career intelligence ecosystem for pilots. Sign up free to receive our weekly newsletter covering the disruption of AI in aviation, career strategy, and the analysis that does not make it into the episodes. Sign Up Free → https://bryanairpodcast.com/ FREE PILOT CAREER ASSESSMENT Where are you in your career? The Flight Plan is our free, AI-powered career intelligence tool. Answer 8 questions about your situation and get a personalised strategic assessment with specific moves tailored to where you are right now. Take the Free Assessment → https://pilotcareerintelligence.netlify.app/ RISK MANAGEMENT & DECISION MAKING SIMULATOR Practise structured decision-making using live flights. Our AI-powered simulator lets you work through RMM and T-DODAR frameworks on real Flightradar24 data, with AI-generated scenarios and personalised debriefs. Built by Bryan Roseveare for pilots who want to sharpen the skills that matter most when things go wrong. Early bird: $29 one-time. Lifetime access. Try the Simulator → https://bryanair.tools/ LINKS Bryan Air — Career Intelligence for Pilots → https://bryanairpodcast.com/ Free Pilot Career Assessment → https://pilotcareerintelligence.netlify.app/ Risk Management & Decision Making Simulator → https://bryanair.tools/ Bryan Roseveare → https://www.bryanroseveare.com/ Watch on YouTube → https://www.youtube.com/@BryanAirPodcast Support on Patreon → https://www.patreon.com/bryanair #AviationPodcast #BryanAir #PilotLife #SAA #Lufthansa

Tightening budget constraints and rising data trust requirements are increasing operational pressure on managed service providers by shifting risk and accountability downward through the service chain. Developments in both the European and US markets, together with supply chain volatility and heightened scrutiny of where and how data is handled, are forcing MSPs to redefine both service delivery and governance models. According to Speaker A, MSPs focusing on auditability, clear data residency, and sovereignty will remain viable, while those relying on traditional narratives or ambiguous transformation pitches risk being sidelined. The episode points to evidence from several reports: Politico notes that 8 out of 10 Europeans do not trust US or Chinese firms with their data, highlighting explicit concerns over data location and custodianship. Concurrently, the U.S. Chamber of Commerce Small Business Index, cited by Axios, shows declining confidence among American small businesses, with only 37% expecting new investments and 53% listing inflation as their top challenge. Further, Channel Insider flags “memflation,” with DRAM and NAND prices expected to rise 125% and 243% respectively by 2026, intensifying margin pressure and pricing risk for operators. Additional risk drivers come from both operational and technical layers. Speaker A references the Blackpoint Cyber 2026 threat report, which attributes most breaches to the abuse of trusted credentials and tools—such as RMM solutions and SSL VPNs—rather than new vulnerabilities. Governance gaps are also worsened by declining white-collar hiring, as cited by Gallup and Axios, reducing internal capacity for vendor reviews, incident follow-up, and process controls. Increased automation and outsourcing in response to these gaps tend to create more dependency chains and larger blast radii, making explicit governance even more important. For MSPs, these findings point to operational needs that go beyond technical capability. Contract terms must address volatile input costs directly, with shorter quote validity and explicit repricing clauses. Governance processes should include audit-ready data maps, clear documentation of subprocessors, and proactive credential management. Without these measures, MSPs risk being treated as interchangeable commodities and exposed to margin compression and heightened liability from external compliance and trust requirements. 00:00 SMB Caution 03:48 Coordination Crunch 06:24 RMM Exposed 09:36 Why Do We Care?  Supported by:  Zero Networks HaloPSA 

Today we are joined by Selena Larson, Threat Researcher from Proofpoint research team and co-host of Only Malware in the Building, talking about their work on "(Don't) TrustConnect: It's a RAT in an RMM hat." Proofpoint uncovered TrustConnect, a malware-as-a-service platform posing as a legitimate remote monitoring and management (RMM) tool, but actually functioning as a remote access trojan (RAT) sold to cybercriminals for $300/month. The operation used a fake business website, legitimate-looking certificates, and branded installers (like fake Microsoft Teams or Zoom apps) to trick victims, while providing attackers with full remote control, file transfer, and surveillance capabilities. Although parts of its infrastructure were disrupted, the threat actor quickly rebounded with new variants, highlighting both the resilience of the operation and its deep ties to the broader cybercriminal ecosystem abusing RMM tools. The research and executive brief can be found here: (Don't) TrustConnect: It's a RAT in an RMM hat Learn more about your ad choices. Visit megaphone.fm/adchoices

3 Days, 1 Conference, Every Question Answered | IATA WDS 2026 Live

Today we are joined by Selena Larson, Threat Researcher from Proofpoint research team and co-host of Only Malware in the Building, talking about their work on "(Don't) TrustConnect: It's a RAT in an RMM hat." Proofpoint uncovered TrustConnect, a malware-as-a-service platform posing as a legitimate remote monitoring and management (RMM) tool, but actually functioning as a remote access trojan (RAT) sold to cybercriminals for $300/month. The operation used a fake business website, legitimate-looking certificates, and branded installers (like fake Microsoft Teams or Zoom apps) to trick victims, while providing attackers with full remote control, file transfer, and surveillance capabilities. Although parts of its infrastructure were disrupted, the threat actor quickly rebounded with new variants, highlighting both the resilience of the operation and its deep ties to the broader cybercriminal ecosystem abusing RMM tools. The research and executive brief can be found here: (Don't) TrustConnect: It's a RAT in an RMM hat Learn more about your ad choices. Visit megaphone.fm/adchoices

How are organized crime rings infiltrating our supply chains, and is your vetting process strong enough to stop a "Trojan driver" from walking off with your high-value loads? Tune in to this episode as "The Fraud Girl" Danielle Spinelli from GenLogs breaks down the exploding crisis of freight fraud and cargo theft. We discuss the nitty-gritty of why a tight market is the best time to sharpen your brokerage skills, the importance of building authentic carrier relationships, and the terrifying reality of cyber-enabled theft costing the industry millions. Danielle shares her expert insights on everything from driver-level vetting to sophisticated RMM hacks targeting small to mid-sized fleets.  If you're a transportation pro looking to protect your business and stay ahead of the latest fraudulent trends, you cannot afford to miss this discussion on the front lines of logistics security!   About Danielle Spinelli Danielle Spinelli is the Director of Partnerships at Genlogs with over a decade of experience in logistics, specializing in carrier sales, vetting, and cargo theft prevention. After 8 years as a Carrier Sales Broker and later educating brokers and shippers on compliance at MyCarrierPortal, she now focuses on partnerships and industry collaboration to raise awareness around cargo theft and promote data-driven prevention strategies. Danielle also hosts the Tell Me Everything podcast, where she shares insights on cargo theft, logistics trends, and supply chain security.   Connect with Danielle Website: https://www.genlogs.io/  LinkedIn: https://www.linkedin.com/in/daniellespinelli11/  

Lots of cottage cheese and empanadas in #RMM, training at Planet Fitness, lifting for cycling, random fevers and The View is back with more retardation.Power Up Here: https://swolenormous.com

EPISODE SNAPSHOT Welcome to The Bryan Air Podcast. Boardroom decisions land on your flight deck — we translate them first. We break down executive moves, economic forces, and the technology reshaping how pilots are trained, assessed, and employed. No corporate spin. Just the career intelligence pilots actually need. Jet fuel prices have doubled in three weeks. Brent crude is above $100 a barrel. Airlines are canceling thousands of flights and slapping surcharges on tickets. And yet Emirates is still selling seats while smoke from a drone strike billows over the Dubai skyline. In this episode, we dig into what the fuel shock actually means for pilots on the line, from South Africa's 21-day strategic reserve to European carriers killing green fuel mandates because they cannot afford regular kerosene. We ask the question a father called in to ask us: should his kid stay in flight school? And we look at whether this crisis reshuffles the deck for airlines like British Airways who are already adding capacity while Gulf carriers absorb the hit. In this episode of The Bryan Air Podcast, Bryan Roseveare and Ryan Parrock analyse the Middle East fuel crisis, jet fuel price shock, South Africa's supply vulnerability, Dubai airspace safety, pilot career strategy during conflict, British Airways market repositioning, and the growing role of AI in airline rostering ahead of the Singapore aviation symposium. ✈ TIME-STAMPED FLIGHT PLAN 00:00 Bryan Air decision training tool: practise cockpit decisions on live flights 01:09 Episode intro and why this week is not sugarcoated 01:58 Jet fuel doubles in three weeks: the numbers airlines do not want you to see 03:43 South Africa runs on imported fuel with 21 days of reserves 06:20 Should your kid go to flight school? A father calls in for honest advice 10:42 Drones hit Dubai fuel tanks and Emirates keeps flying through the smoke 16:08 British Airways adds 10% more flights while Gulf carriers take the hit 18:30 What smart pilots do when the industry enters survival mode 19:59 Singapore AI symposium preview: rostering algorithms and the death of the roster clerk bribe 25:46 F1 SuperBru standings update and predictions for Japan 28:05 Live show announcement and how to send us your questions

(Presented by TLPBLACK: High-fidelity threat intelligence and research tools for modern security teams. From curated Passive DNS and real-time C2 monitoring to actionable IOC feeds and daily malware samples, we help defenders detect, hunt, and disrupt threats faster, with seamless integration into SIEM and SOAR workflows.) Huntress threat intelligence analyst Greg Linares shares insights on the modern ransomware ecosystem, including how crews operate like businesses and why Akira, Medusa, RansomHub, and Qilin cause so much damage. Plus, signs of overlap between ransomware and nation-state activity, what “time to ransom” really means for defenders, and why techniques like ClickFix and credential theft keep working at scale. The conversation also covers the surge in RMM tool abuse, how “living off the land” attacks can unfold without traditional malware, and the basic defenses smaller organizations can prioritize.

Cybercrime's escalation has reached a projected $12.2 trillion annual impact by 2031, with a notable surge in remote monitoring and management (RMM) tool abuse—up 277% year-over-year, according to Huntress and supporting vendor reports. Attackers utilize legitimate IT tools to facilitate stealthier ransomware and phishing campaigns, amplifying structural vulnerabilities within MSP technology stacks. Key metrics from Acronis, WatchGuard, and Vectra AI indicate a shift to smaller, more evasive malware campaigns, longer times to ransomware deployment (averaging 20 hours), and widespread unaddressed security alerts, raising questions about the adequacy of current defenses and incident response practices. Vendor-supplied threat intelligence further shows that MSPs' reliance on signature-based platforms and insufficient visibility leaves them exposed to evolving attack techniques. Data reviewed suggests phishing footholds can quickly compromise cross-client environments, and legal ramifications heavily fall on the service provider when RMM or monitoring tools act as entry points. Notably, only about 58-60% of organizations report full visibility across their systems, with a majority of alerts remaining unaddressed, underscoring gaps in operational maturity and preparedness. Adjacent coverage highlighted Microsoft Copilot's repeated security control failures within regulated environments, specifically its inability to enforce sensitivity labels and boundaries across emails—most recently affecting the UK's National Health Service. The lack of vendor-announced architectural changes calls into question the viability of deploying AI tools in compliance-driven contexts. Separately, political and public backlash against surveillance technologies (such as Flock cameras) demonstrates that unchecked data collection is no longer a manageable passive risk, as data becomes increasingly actionable and retains liability beyond technical considerations. The practical takeaway for MSPs and IT leaders is a need to prioritize audit, documentation, and enforcement of controls within their technology stacks, especially where vendor tools or AI-driven automation intersect with compliance and client trust. Preserving operational optionality and scrutinizing vendor terms—particularly data sharing and architectural enforcement—are essential to reduce exposure. Waiting for vendor patches, disregarding documented control failures, or underestimating public scrutiny elevate liability across legal, reputational, and client relationship domains. Four things to know today: 00:00 Vendor Threat Reports Converge on One Risk MSPs Can't Outsource: The RMM as Breach Vector 05:11 Copilot Failed Compliance Controls Twice in Eight Months — A Patch Won't Fix That 07:03 Flock Backlash Exposes the Liability Hidden in Every Vendor Data-Sharing Contract 09:42 GTDC Summit: Distributors Pitch AI On-Ramp as Hyperscalers Compress Their Margin Sponsored by:  

How do I know if the software I'm installing is legit? Crims created a fake RMM tool to gain access to business networks, Ransomware attacks, Why is Cloudflare blocking me? Security Cam Talk, AI Generated passwords, Want's to remote into PC for Quickbooks work.

How do I know if the software I'm installing is legit? Crims created a fake RMM tool to gain access to business networks, Ransomware attacks, Why is Cloudflare blocking me? Security Cam Talk, AI Generated passwords, Want's to remote into PC for Quickbooks work.

Dutch authorities warn Russia is escalating hybrid operations across Europe. Ransomware shuts down the University of Mississippi Medical Center. PayPal notifies customers of a data breach. The FBI says ATM jackpotting is on the rise. An FBI confidential informant had a hand in online fentanyl sales. TrustConnect malware masquerades as a legitimate remote monitoring and management tool. Researchers uncover the first Android malware to integrate generative AI. A critical zero-day hits Grandstream VOIP phones. The IRS slashes IT staff and technology executives. Our guest is James Turgal, a 22-year FBI vet and VP of global cyber risk and board relations at Optiv, discussing the latest wave of tax scams and IRS fraud. DOGE dudes deliver DEI deathblows. Remember to leave us a 5-star rating and review in your favorite podcast app. Miss an episode? Sign-up for our daily intelligence roundup, Daily Briefing, and you'll never miss a beat. And be sure to follow CyberWire Daily on LinkedIn. CyberWire Guest Today we are joined by James Turgal, a 22-year FBI vet and VP of global cyber risk and board relations at Optiv, discussing the latest wave of tax scams and IRS fraud. Selected Reading Russia stepping up hybrid attacks, preparing for long standoff with West, Dutch intelligence warns (The Record) University of Mississippi Medical Center Suffers Cyberattack, Closes All Clinics, Cancels Services (Mississippi Free Press) PayPal discloses data breach that exposed user info for 6 months (Bleeping Computer) FBI: Over $20 million stolen in surge of ATM malware attacks in 2025 (Bleeping Computer) An FBI ‘Asset' Helped Run a Dark Web Site That Sold Fentanyl-Laced Drugs for Years (WIRED) (Don't) TrustConnect: It's a RAT in an RMM hat (Proofpoint US) PromptSpy ushers in the era of Android threats using GenAI (We Live Security) CVE-2026-2329: Critical Unauthenticated Stack Buffer Overflow in Grandstream GXP1600 VoIP Phones (FIXED) (Rapid 7) DOGE bites taxman (The Register) DOGE Bro's Grant Review Process Was Literally Just Asking ChatGPT ‘Is This DEI?' (Techdirt) Share your feedback. What do you think about CyberWire Daily? Please take a few minutes to share your thoughts with us by completing our brief listener survey. Thank you for helping us continue to improve our show. Want to hear your company in the show? N2K CyberWire helps you reach the industry's most influential leaders and operators, while building visibility, authority, and connectivity across the cybersecurity community. Learn more at sponsor.thecyberwire.com. The CyberWire is a production of N2K Networks, your source for strategic workforce intelligence. © N2K Networks, Inc. Learn more about your ad choices. Visit megaphone.fm/adchoices

In a podcast recorded at ITEXPO / MSP EXPO, Doug Green, Publisher of Technology Reseller News, spoke with Rick Bekers, CEO of Channel Sales Pro, about how MSPs and technology vendors can design effective channel programs that accelerate growth while avoiding common pitfalls. Bekers brings more than four decades of experience to the conversation, including 35 years as an MSP owner, time leading a Technology Services Distributor (TSD), and years as a consultant helping vendors and service providers enter and scale through the channel. He emphasized that channel programs—whether built by vendors or MSPs evolving into “master MSPs”—require specialized expertise. “Trying to build a channel program on your own can slow you down by 18 months to three years,” Bekers said, noting that missteps and trial-and-error often delay revenue and partner momentum. The discussion focused on how Channel Sales Pro engages with MSPs seeking to expand. Bekers described a structured discovery and gap analysis process designed to align channel strategy with business goals, followed by execution that leverages established industry relationships. Drawing on his own experience running an MSP, he stressed the importance of solid operational foundations—repeatable processes, PSA and RMM tools, and consistent onboarding—to prevent burnout and customer churn as firms scale. “You don't want to try to scale a program on broken processes,” he explained. Bekers also delivered a direct message to MSP founders who feel stuck managing growth alone. By standardizing operations and seeking experienced guidance, MSPs can move from reactive, exhausting growth cycles to predictable, repeatable expansion. His confidence in the model is underscored by a performance guarantee tied to measurable revenue outcomes, reinforcing his belief that disciplined channel strategy can deliver returns within months. Visit https://www.channelsales.pro/

Jace Inman and RMM on Sub FM 7th February 2026 - https://www.sub.fm

OpenAI's direct investment and technical involvement with Thrive Holdings, specifically through its partnership with SHIELD Technology Partners, presents a new precedent for AI's integration into the managed service provider (MSP) space. Unlike prior private equity roll-ups or traditional organic growth, this move involves embedding OpenAI's models and engineers directly within SHIELD's platform, an entity that has rapidly acquired and integrated nine MSPs and executed two $100 million funding rounds. The arrangement is characterized by efforts to optimize MSP operations through proprietary AI automation, raising immediate questions around operational dependency and the shifting locus of software control.According to Seth Robinson, this approach signals OpenAI's attempt to navigate both consumer and enterprise technology markets—a dynamic seen previously in mobility—and reflects the broader tension between individual AI use cases and deeply integrated stack solutions. The initiative may accelerate operational scale, but it also introduces new operational risks by centralizing key components of service delivery and support within a single AI-driven platform, potentially affecting vendor lock-in, data governance, and continuity of MSP business models.Parallel developments highlight new vendor integration strategies among MSP-focused software providers. One example is Lexfold's AI documentation system, which, rather than integrating directly with core PSA and RMM tools, utilizes intermediary platforms such as Scalepad and Liongard for data access. Seth Robinson emphasizes that these alternative integration points may alter an MSP's center of operational gravity and complexity management, underscoring the need to assess not just functional outcomes but also system dependencies and brittleness introduced by new integration paths.For MSPs and IT leaders, these trends underscore the necessity of rigorous due diligence in vendor relationships, clarity on operational dependencies, and attention to the long-term implications of AI-enabled automation. Management—not elimination—of complexity remains central, with the risk of oversimplification leading to commoditization and loss of differentiation. Moreover, advances in AI should prompt greater scrutiny about talent pipelines, upskilling strategies, and the potential risks of eroding early-career roles, which may impact long-term service quality and resilience. Careful evaluation of integration points, data integrity, and operational control is recommended to mitigate the practical and organizational risks emerging from these developments.

Bob Miller, CEO and Founder of IRGame, is a technology entrepreneur with 30+ years of experience across cybersecurity and emerging technologies. He's a pioneer in using AI-powered gamification for incident response (“IR”) training, designed specifically for busy executives who can't spend full days in training but must make high-stakes decisions quickly during real crises. IRGame puts executive teams through realistic scenario such as ransomware, data breaches, business email compromise, and AI-related incidents, so they can practice decision-making under pressure. Returning to Lafayette and building startups Bob graduated in 1988 from University of Louisiana – Monroe in Computer Science and Math. He moved back to Louisiana from San Jose around 2010 and chose Lafayette as home. Almost immediately, the Lafayette Economic Development Authority (LEDA) contacted him about helping build a startup accelerator. With experience across roughly 10 startups, he became founding director of what he named the Opportunity Machine, where his title was “Head Machinist”). Bob later continued mentoring via the Accelerator Board. After three years, engineer and entrepreneur Bill Fenstermaker recruited him to help commercialize products at Fenstermaker & Associates. Bob worked on projects including a custom GIS system and underwater acoustics, following earlier work in areas like satellite systems. Later he became COO at Waitr in its early stage, helping scale from about 300 to 3,000 employees in roughly 12–14 months, the kind of operational scaling challenge he's often brought in to manage. He then joined a local managed service provider and helped transform it into a managed security service provider, an experience that directly led to IR Game. Why IR Game exists Bob identified a persistent problem: many organizations resist spending time and money on cybersecurity because they don't understand it and lack an emotional connection because they have never experienced a crisis. Traditional tabletop training exercises meant to train a business team on how to respond during a crisis (paper scenarios, PowerPoint presentations, and sitting around a conference table discussing solutions) have existed for decades, but they're time-consuming (often 80–90 hours to prepare) and require pulling people into a room for a full day, which makes them expensive and hard to scale. If it's hard, many companies simply don't do it. Bob attended a cybersecurity conference and participated in a tabletop designed for managed service providers, an exercise that was “fundamentally terrifying” and eye-opening. A worst-case Managed Service Provider (“MSP”) scenario is when a third-party tool, especially remote monitoring and management (RMM) software, gets compromised. That can lead to ransomware across an MSP's entire customer base simultaneously. The exercise illustrated IRGame's central insight: about 80% of incident response is non-technical in nature: financial consequences, shutdown decisions, customer impact, employee panic, communications, reputational and legal exposure. Bob brought the tabletop back to his company and ran it with 80 of 130 employees, customizing it with real customer names, revenue figures, and tenure. Even with a mature incident response plan and twice-yearly practice, they discovered a dozen needed changes. That convinced him that if a well-prepared security organization learns that much from a scenario, “everybody can.” The breakthrough: turning tabletop into an online multiplayer game During that exercise, a longtime software collaborator of Bob’s mentioned he still had a dormant game app framework built years earlier for a high-school project with Bob's daughter. He believed he could convert the paper tabletop into an online multiplayer experience in a weekend. After running the in-person tabletop on Thursday, he demonstrated a working browser-based multiplayer version on Sunday. They showed it to cybersecurity tabletop authors and industry influencers, Matt Lee and Ethan Tancredi, who were shocked by how quickly the tabletop content had been transformed into a functional digital game. Soon after, they invited about 20 people to test it. The early version looked rough, like a 1980s text adventure, but it worked. The response was far stronger than expected: participants reported intense emotional engagement and immediate practical takeaways. One government participant said it left him rattled, with pages of notes and a need for a drink; an MSP in Hawaii asked when he could use it with customers. That became a monthly community practice program: they've run 25+ free games, putting 1,000+ people through the system. As demand grew—especially from providers wanting to use it with customers—IRGame chose to commercialize. IR Game mirrors tabletop training but compresses it into a high-intensity, guided simulation. A scenario is narrated like scenes in a movie. Participants answer opening questions to get teams communicating quickly, which is critical because incident response requires fast coordination. Players assume roles and must allocate limited resources to tasks. Challenges pile up faster than teams can handle them, forcing prioritization and tradeoffs, just like real incidents. A key design element is pressure: a relentless timer counts down; there's no pause button. This stress reveals the truth: under pressure, people become more honest about gaps in their preparedness. That's valuable because organizations often sugarcoat weaknesses—until a simulation forces real reactions. Bob explained an example crisis scenario: a business email compromise (which he says is currently a dominant incident type). A financial firm discovers a customer wired money to a “new account” supposedly sent by the CFO, yet the CFO didn't send it. As the story unfolds, participants learn the compromise likely affected many customers, not just one. The game surfaces operational realities executives often miss: internal rumors, uncontrolled communications, legal exposure triggered by words like “breach,” and the need for an “event mode” communications policy that calms the organization and prevents chaos. AI scenarios and new risks IRGame also focuses on emerging AI-related risks. Miller says they ran what they described as the first AI incident scenario at a national security conference (IT Nation Secure) and now maintain multiple AI scenarios. The point is not to create fear, but to provide a safe environment to practice decisions around new threat patterns. Practical cybersecurity guidance for individuals and small businesses Bob emphasizes that cybersecurity is no longer optional and that AI strengthens attackers as well as defenders. He predicts that in 2026 smaller businesses will face increased targeting, because automation lets “two dudes and a dog” run campaigns that once required larger teams, making up revenue in volume rather than big single payouts. He also notes that cybercriminal ecosystems now resemble legitimate businesses, including tools, support, and organizational structure. Bob recommends baseline controls that are realistic for small organizations: unique passwords, password managers, multi-factor authentication, training on phishing, cyber insurance, and economical endpoint monitoring (EDR/MDR). These measures raise the cost for attackers so they move on to easier targets, though no control is perfect. On password managers, Bob uses Keeper and mentions 1Password and others. He strongly warns against saving passwords in browsers. He also flags emerging concerns about AI-enabled browsers that maintain a large “context window” across many sites, potentially increasing risk if compromised. On online exposure to your information, such as emails and staff info on websites, he advises sharing only what's necessary. Data can be scraped and used for phishing and impersonation. Deepfakes and better-written scams are making social engineering harder to detect. He also notes that much personal data is already exposed through breaches, citing Louisiana's DMV breach as an example of widespread data loss where every licensed driver's Social Security Number was compromised. Incident response planning and insurance pressure A recurring theme: organizations need an incident response plan and must practice it, especially as cyber insurers increasingly demand proof. In a room of 50+ attorneys he spoke to recently, Miller found only three had a plan, and none practiced it. He warned that future claims could be denied if companies claim they had plans but don't demonstrate practice. Trying IRGame for free IRGame offers free public sessions: the last Friday of every month, sign-up available via their website. Miller notes they also post recordings and content online (LinkedIn and YouTube). Visit https://www.irgame.ai/ for more information and to sign up for a free public session. You can also see how IRGame works by visiting its youtube channel at https://www.youtube.com/@IRGameify Personal note: music and creativity Outside cybersecurity, Miller is a musician, primarily blues/rock, and often appears on video with guitars behind him. He draws a parallel between software development and music: both require creativity within rules. He argues policies and procedures aren't bureaucracy—they're like scales and tempo: structure that enables effective performance under pressure.

MSP business model expert Dave Sobel, who built and sold SolarWinds MSP for hundreds of millions, reveals how technical professionals transform IT expertise into scalable managed service provider businesses. Struggling to turn technical skills into recurring revenue? Discover the repeatable process strategies that separate profitable MSPs from break-fix IT support. You'll learn Dave's proven approach to pricing managed IT services for premium value, building automation systems that reduce production time by 50%, and scaling without founder burnout. Perfect for tech entrepreneurs and IT consultants ready to start an MSP or grow existing managed services. Dave shares frameworks for client acquisition, cybersecurity service delivery, and systematic business protection that kept his clients loyal for 15+ years post-acquisition. Learn why competing on value beats racing to the bottom on price, how to structure MSP contracts that generate predictable revenue, and the essential PSA and RMM tools for MSP automation. This episode delivers actionable strategies for IT business growth, team building in technology services, and navigating the transition from technical operator to scalable business owner. Listen now to build a managed services provider that runs without your constant involvement.

Wild experience with Spam in RMM...didn't know people actually buy that stuff, how to deal with elbow pain and other injuries in your programming, and the wild eyes are back.Join The SwoleFam https://swolenormousx.com/membershipsDownload The Swolenormous App https://swolenormousx.com/swolenormousappMERCH - https://papaswolio.com/Watch the full episodes here: https://rumble.com/thedailyswoleSubmit A Question⁠ For The Show: https://swolenormousx.com/apsGet On Papa Swolio's Email List: https://swolenormousx.com/emailDownload The 7 Pillars Ebook: https://swolenormousx.com/7-Pillars-EbookTry A Swolega Class From Inside Swolenormous X: https://www.swolenormousx.com/swolegaGet Your Free $10 In Bitcoin: https://www.swanbitcoin.com/papaswolio/   Questions? Email Us: Support@Swolenormous.com

Sail the seas of tech and AI with experience and confidence.  Gavin Garbutt, Co-Founder and Chairman of Augmentt shares how MSPs must evolve to secure and manage Microsoft 365 and SaaS environments. Adopt a security-first mindset, and dramatically increase technician capacity through standardized Microsoft security best practices; through a unified Microsoft Security Management Platform designed for MSPs. Gavin outlines why “blocking and tackling” fundamentals—leveraging audits and maintaining a consistent security posture—remain critical as MSPs prepare for AI-driven growth.  Key Highlights:  How Augmentt represents the “next generation of RMM” for Microsoft 365, Intune, Defender and SaaA visibility.   Intune Autopilot enables MSPs to standardize, audit, and deploy policies across multiple tenants. 'Secret Sauce' for fostering successful partner and customer relationships. Series A funding, strategic partnerships and marketplace strategy (including Pax8) accelerate innovation and scale. Gavin's vision for unified security, AI enablement, and helping MSPs become more profitable. The charge to go from being reactive to becoming proactive; for 10,000 users per tech and 5x revenue per tech.   From sailing the open seas to navigating the channel's next wave, this conversation delivers practical insight for MSP leaders planning for 2026 and beyond.  Visit augmentt.com/ to learn more and to take advantage of a free security audit report & tool.   Timestamps:  Audit as a Best Practice 13:31  Quickfire Questions 32:45 What to Expect 36:26

The episode reviews the outcomes of predictions made for 2025, highlighting the evolving role of automation and AI in Managed Service Providers (MSPs). Key findings indicate that while generative AI has improved data accessibility, it has not fully resolved existing reporting issues related to data quality and governance. Additionally, the anticipated widespread adoption of autonomous IT systems among small and medium-sized businesses (SMBs) has not materialized, as many still rely on traditional remote monitoring and management (RMM) tools. The episode emphasizes that AI governance and advisory services have become central to modern MSP offerings.Further analysis reveals that while AI-driven legal services gained traction, MSPs have not widely adopted these as packaged offerings. Instead, they have focused on AI compliance and regulatory advisory services. The discussion also touches on the mixed results of fraud prevention becoming a standard service, with significant growth in some sectors but uneven adoption across the board. The episode concludes with a scorecard of predictions, noting a few clear successes in AI governance and readiness consulting, while highlighting a notable miss regarding decentralized MSP models.Looking ahead to 2026, the episode presents several predictions that reflect the increasing importance of automation in IT services. It suggests that MSPs whose revenue models still depend heavily on human labor will face pressure to adapt, as automation becomes the primary driver of service scalability. The discussion also raises concerns about accountability in automation, predicting that individuals may be held responsible for failures in automated systems, emphasizing the need for robust governance frameworks.The implications for MSPs and IT service leaders are significant. As automation becomes the production system for IT services, providers must focus on governance, risk management, and advisory roles to differentiate themselves in a competitive landscape. The episode underscores the necessity for MSPs to evolve their service offerings and business models to align with these trends, ensuring they remain relevant and capable of delivering value in an increasingly automated environment.

Join us for this week's Defender Fridays as we explore the reality of AI-powered malware threats with Randy Pargman, Senior Director of Threat Detection at Proofpoint.At Defender Fridays, we delve into the dynamic world of information security, exploring its defensive side with seasoned professionals from across the industry. Our aim is simple yet ambitious: to foster a collaborative space where ideas flow freely, experiences are shared, and knowledge expands.In this episode, Randy challenges the hype around AI-powered polymorphic malware and examines how threat actors actually operate in practice. He discusses why defenders should focus on real-world threats rather than theoretical sophisticated attacks.Key Topics:The gap between AI malware hype and practical realityWhy threat actors prefer simple, effective methods over sophisticated techniquesThe prevalence of legitimate RMM tools in modern attacksBuilding practical detection strategies for actual threatsLessons from physical security that apply to cybersecurity defenseRandy Pargman is Senior Director of Threat Detection at Proofpoint, where he leads detection engineering, sandbox development, and threat actor tracking initiatives. Join us every Friday at 10:30am PT for live, interactive discussions with industry experts. Whether you're a seasoned professional or just curious about the field, these sessions offer an engaging dialogue between our guests, hosts, and you – our audience. Register here: https://limacharlie.io/defender-fridaysSubscribe to our YouTube channel and hit the notification bell to never miss a live session or catch up on past episodes on our website!This episode is brought to you by LimaCharlie, the world's first SecOps Cloud Platform (SCP). Build and customize your security stack like "lego blocks" with our flexible, API-first solution.Eliminate vendor sprawl and tool complexityDeploy and scale effortlessly on native multi-tenant architectureReduce costs with intelligent data routing and free 1-year retentionBuild custom solutions with 100+ security capabilities on-demandImprove response times with automation and real-time capabilitiesTry the SecOps Cloud Platform free: https://limacharlie.ioHost: Maxime Lamothe-Brassard - Founder at LimaCharlie

Alex Berninger, Senior Manager of Intelligence at Red Canary, and Mike Wylie, Director, Threat Hunting at Zscaler, join to discuss four phishing lures in campaigns dropping RMM tools. Red Canary and Zscaler uncovered phishing campaigns delivering legitimate remote monitoring and management (RMM) tools—like ITarian, PDQ, SimpleHelp, and Atera—to gain stealthy access to victim systems. Attackers used four main lures (fake browser updates, meeting invites, party invitations, and fake government forms) and often deployed multiple RMM tools in quick succession to establish persistent access and deliver additional malware. The report highlights detection opportunities, provides indicators of compromise, and stresses the importance of monitoring authorized RMM usage, scrutinizing trusted services like Cloudflare R2, and enforcing strict network and endpoint controls. The research can be found here: You're invited: Four phishing lures in campaigns dropping RMM tools Learn more about your ad choices. Visit megaphone.fm/adchoices

Do you ever feel like God can use everyone else, but not you? Pastor Ed Newton joins Lori for a powerful conversation about discovering who you are in Christ and learning to believe what God believes about you.   In his new book, Why Not You? Believing What God Believes About You, Pastor Ed shares his journey through depression and how he came to understand how he can walk in God's confidence.  Together, Lori and Pastor Ed unpack what it means to walk in your God-given identity, overcome self-doubt, and trust that your past mistakes don't disqualify you from God's purpose.   You'll be reminded that no weapon formed against you will prosper (Isaiah 54:17), and that God's plans for your life are still good, regardless of what you are facing today.   Why Not You? Believe What God Believes About You   Connect with Pastor Ed Newton   Follow on Instagram - @rejoicemarriageministries   Follow on Facebook - @rejoicemarriageministries   Every day, you can receive encouragement straight to your inbox through our Fight for Your Marriage Devotional and find free resources and prayers to pray over your marriage. To take advantage of these resources and others, visit https://rejoiceministries.org   We appreciate your feedback. If this episode touches you, please leave us a five-star rating and review, helping us reach new listeners with hope for their marriage. You can also subscribe to our show on YouTube, Spotify or iTunes.

Kate's story is one of deep transformation through Christ. From childhood, she carried the wounds of rejection and exposure to things no child should face. After her parents' divorce, she sought approval in relationships and substances, not realizing she was really searching for the love of God.   When her marriage began to crumble, Kate discovered that her husband had become an idol in her life. In her brokenness, she surrendered fully to Jesus, and that is when everything changed. Today, Kate shares how God healed her heart, gave her a new identity in Him, and is teaching her to trust Him with her marriage.   Her testimony will encourage you to stop striving, release control, and trust the Lord with every part of your life. As you listen, you'll be reminded that God heals hurting homes by first transforming one heart at a time.   Monthly Scripture Journaling   The Spiritual Journey Toward a Healed Marriage   Follow on Instagram -@rejoicemarriageministries   Follow on Facebook - @rejoicemarriageministries   Every day, you can receive encouragement straight to your inbox through our Fight for Your Marriage Devotional and find free resources and prayers to pray over your marriage. To take advantage of these resources and others, visit https://rejoiceministries.org   We appreciate your feedback. If this episode touches you, please leave us a five-star rating and review, helping us reach new listeners with hope for their marriage. You can also subscribe to our show on YouTube, Spotify or iTunes.