The Reboot

In recent weeks we have discussed WHY your business needs Cyber Insurance.  Today we will dive into the requirements you MUST have in place to obtain an insurance policy.  We are long past the days of having backup and antivirus.  Just having a domain name and setting up email on M365 is not going to cut it; you need to setup SFP, DMARC, DKIM - without that your risk increases on becoming a victim of a phishing compromise. #thereboot #msp #managedservices #databreach #cybersecurity #cyberinsurance

If you are outsourcing your IT Services, do you know what is included?  Is it just desktop and infrastructure support?  Does it include asset management and real time auditing of all of your software licenses?  Is network security and backup for cloud services included?  More importantly, are they properly insured?These are a few things that should be included in your contract.  Today we will discuss this and some other important services that should be provided by your IT Company.#thereboot #msp #managedservices #databreach #databackup

There are a reported 2200 cyber attacks every day, which is nearly 1 cyberattack every 39 seconds.  Nearly 95% of all digital breaches come from human error.  560,000 NEW pieces of malware are discovered EVERY DAY.  Malware attacks cause an average loss of 50 days in time for businesses.This is only a small example of some staggering statistics.  Today we will discuss why you need cyber insurance, what it covers and why it is worth it.#thereboot #cybersecurityinsurance #cyberinsurance #databreach #cyberattacks

The Reboot has discussed customer service in the past.  Today we will discuss the importance of good customer service/support while faced with hiring and staffing challenges.  Some companies are not able to hire the proper candidates that they desperately need.  We will give some tips to keep your service high and maintain client satisfaction. #thereboot #customersatisfaction #customerservice #msp #hiring

Large tech layoffs continue through 2023 with headlines showing thousands of people losing their jobs. Here is why the economy, interest rates and pandemic hiring are to blame. #thereboot #cybersecurity #techlayoffs #inflation #fired

Your business needs an AUP if it uses internet access. AUPs are guidelines that protect your company's network. They also protect your business from lawsuits caused by an employee's negligent internet actions. These policies are essential for shielding your business from legal action. Today we will discuss the many different policies that your business should, and may be required to have. #thereboot #cybersecurity #aup #irp #acceptableusepolicy #incidentresponseplan #businesscontinuityplan #wisp

In the day and age of sophisticated digital hackers, your concern shouldn't be if you're going to get hacked, but what you're going to do when it happens. Investing in a security operations center (SOC) can be your saving grace during an attempted cybersecurity attack. Cybersecurity is no longer just an IT problem—it's an organizational issue.#thereboot #msp #soc #cybersecurity #itsupport

Open AI was founded in 2015 by Elon Musk and is widely known today for its Chat GBT product.  Today we will discuss Open Ai and how Microsoft is embracing this artificial intelligence technology into its cloud platforms.  Microsoft allows you to use coding and language models to a variety of use cases, such as writing assistance, code generation and reasoning over data. #thereboot #msp #OpenAI #smb #cybersecurity #chatgbt

Most businesses today rely entirely on technology as a result of the digital transformations that have occurred over the past few years. This holds true for businesses of all sizes, including SMBs. The issue for SMBs is that they frequently require more internal talent to support and maintain their technology infrastructures. As a result, they are forced to seek IT assistance outside of their organization. Today we will discuss some common IT problems along with some solutions to these problems.  #thereboot #msp #itproblems #smb #cybersecurity 

In today's digital age with the prominence of social media, targeted email phishing has become increasingly common in aiding wire transfer fraud. Wire transfers continue to be an attractive target of fraudulent activity due to the speed and finality of payment, as well as the lack of internal controls and employee education in how to avoid wire transfer fraud. Today we will give some tips and guidance on following best practices to minimize personal and business risk. 

There are 7 steps in the Cyber Kill chain and the first one is Reconnaissance. This is the practice of collecting information on your target. This can be done in a Passive way or an Active Way. Today on the Reboot, we will discuss the ways to passively collect information using what is often referred to as OSINT or Open Source Intelligence. This generally means it is available on the open web for all to see, if they know how to find it!

In keeping up with our busy schedules, why not turn to automation to lighten some of the manaul burden?  Do more with less by streamlining repetitive tasks and business processes (while increasing efficiency and reducing cots) with Microsoft Power Automate. #thereboot #automation #microsoftpowerautomate #microsoftforms

With all of the automation available today, are you still leveraging direct mail?  What some would consider 'junk mail' has turned profits for a lot of companies.  Relying on automation, alongside direct mail can help bring in some future prospects for your company.#thereboot #directmail #marketing #marketingautomation

Now that we have returned to some normalcy when it comes to corporate travel, your risk for being compromised or breached is on the rise.  Today we will discuss some key elements and outline a few things that you should be doing to ensure personal and business safety on your devices.  Now is not the time to become complacent while working on the road.#thereboot #cybersecurity #remotework #securetravel

We all know the importance of customer satisfaction and employee retention.  Are your customers satisfied? Do you have measurable results?  Are you rewarding your awesome staff for getting kudos from your customers?  Today we will share tips and ideas to help increase overall satisfaction from all of your customers!#thereboot #customersatisfaction #customerservice #msp

Common themes on The Reboot are Zero Trust and Cybersecurity.  Today we will discuss steps and tools you can use to build a zero trust approach for your company.  No one is safe from a cyber attack and we will also discuss recent breaches and potential ways the threat actors can gain privelaged access to your computers and data.#thereboot #zerotrus #msp #cybersecurity

Don't wait until it is to late to prepare yourself for a disaster.  All to often controls or procedures are not in place, and that's where problems can occur.  Today we will discuss key items to have on your checklist to help ensure staff can be productive and safe.#thereboot #disasterplanning #msp #drtesting

Security awareness training is a formal process for educating employees and third-party stakeholders, like contractors and business partners, how to protect an organization's computer systems, along with its data, people and other assets, from internet-based threats or criminals.Today we will discuss some key things to look for in a security awareness training provider#thereboot #cybersecurity #sat #securityawarenesstraining

The Federal Trade Commission (FTC) has updated its Safeguards Rule. The new rule containsseveral new and/or updated cybersecurity and risk management requirements for autodealerships and other non-banking financial firms.Compliance with and implementation of cyber hygiene and information security practices is nolonger voluntary — but required by law.  Today we will discuss the new Safeguards Rule Requirements and elements.#thereboot #cybersecurity #ftcsafeguardsrule #msp #securityprogram

Do you have sensitive documents stored on your local PC, server or the cloud?  Are you protecting that data properly and securely?  Today we will discuss some way you can secure that data using encryption, deny copy/paste function (if applicable), deny screenshots or even restrict printing of sensitive documents.  You may already have the technology available to you today but just not have it configured.#thereboot #msp #IRM #InformationRightsManagement #cybersecurity

There is a negative connotation when we hear 'employee monitoring'.  It's perceived as big brother looking over your shoulder. Today we will discuss some positive use cases for this and how it can actually benefit your employees.#theReboot #MSP #technology #cybersecurity #employeemonitoring

Are you running unsupported desktops or servers in your corporate environment?  You could be, and not even know it.  Critical assets are not only IT assets - they can be a copyright, a patent, even a process or procedure.  We will help you identify these critical assets and let you know the risk and liability you hold if you are using them.#theReboot #MSP #technology #cybersecurity #criticalassets #riskprofile

Are you paying a professional or expert (IT/Legal/Dr, etc) who is providing some level of advice, but you are not following it?  It could be because of a lack of knowledge or understanding, certainly.  It is possible that your risk is increasing if you do not follow the professionals advice.#theReboot #MSP #technology #cybersecurity #professionaladvice

Are you struggling meeting some of your tasks for projects?  The Reboot will discuss some of the project management platforms available today.  You may be able to use existing tools or software that you are already paying for.#theReboot #MSP #technology #projectmanagement #marketing

We will discuss how businesses can protect sensitive data by securing employee owned devices.  We will also discuss some tools and methods you should be using to minize risk and exposure.#theReboot #MSP #technology #mdm #security #mobilesecurity

The Reboot crew will discuss methods to assist you with setting measurable goals and assign accountability.  We will also tap into Key Performance Indicators (KPI) and discuss best practices.#theReboot #MSP #technology #kpi #marketing #smartgoals #goalplanning

Today we will discuss what these DaaS products are, what they do and how they compare. #theReboot #MSP #technology #cybersecurity #marketing #wvd #azurevd 

How are you generating leads?  Are you getting qualified leads?  Today The Reboot will give some marketing tips on how to generate quality leads.  We will also discuss SEO conversion and marketing campaigns #theReboot #MSP #technology #cybersecurity #marketing #leadgeneration

Today we will discuss the importance of having an incident response plan and why every company needs one.  We will get into what the plan should include, how to test it and what is required to keep it compliant for your business.#theReboot #MSP #technology #cybersecurity #ITCompanies #ITConsultants #IncidentResponsePlan

Increase productivity with some of the newest features in Microsoft Teams.  Learn how to take control of Teams meetings with some cool features available today.#TheReboot #ITSupport #MSP #MicrosoftTeams

Understanding how Windows Virtual Desktop (WVD) can be a great tool for securing your remote workforce.  Learn how (and what) MDM is and how it can secure your remote users.#TheReboot #ITSupport #MSP #RemoteWorkforce

Bottom line, regularly reviewing your policies and procedures keeps your organization up to date with the latest regulations and technology, as well as consistent with the industry's best practices. Your policies are more consistent and effective, and they help protect the organization, the employees, and the people you serve. And if you're in a high-risk or highly-regulated industry, such as healthcare, public safety, banking, or financial technology, you should be conducting regular policy reviews anyway. However, it's a smart idea for every organization, regardless of how regulated you are.

Too many small businesses are getting burned because they thought they were protected with the data backup solution they had in place. The Reboot will discuss some major flaws and misconceptions that can surround typical data backup vs a true business continuity solution.#theReboot #MSP #technology #cybersecurity #backup #businesscontinuity

Technology companies across the country are offering the "free cybersecurity assessment" to show your business where it's vulnerable to cyber criminals and hackers.But buyer beware, "free" is not always as advertised.These free assessments are many times made to trick you into buying products and services that you may not need.The Reboot Crew reveals the tricks these companies try to pull and give you the right questions to ask before letting any technology company touch your systems.

Sadly most business web site do not drive new sales as they hoped would. In fact, many business owners feel their website is a necessary waste of money saying, "we need to have one or we don't look like a serious business".When asked if they attract sales leads from their websites owners often say, they don't and it's only because they ignore it and don't put any time in it.The reality is that most business websites are lacking the key basics needed for the site to drive leads and new sales.The Reboot Crew shows the essential components every website needs to start driving new sales to any business.

According to multiple news outlets, Russia could soon be attacking US infrastructures.If this happens, many SMBs caught up in the cyber-crossfire. The Reboot Crew talks about how you can immediately protect your business to minimize the risk and fallout.

Has your outsourced IT person ever mentioned a QBR?They should be and often!So what is it?QBR = "Quarterly Business Review". Some may use a different acronym but it's always a periodic meeting to review the mile-high status of your IT systems and security. It's also an important time to talk about necessary improvements that effect productivity or lower threat risks.The QBR is much like a review with your CPA or regular dentist checkup except this meeting will help you avoid disasters, downtime and surprise IT expenses.Not to mention it's an invaluable tool to ensure you're getting what you're paying for from you outsourced IT people.In this episode, The Reboot crew covers critically important agenda items your IT people should be sharing with you in the QBR.We'll also teach you the questions you need to be asking them.

Stretching every dollar is becoming increasingly important. Businesses need to get the most from every tool and dollar they spend but how can you do it?VoIP Business Phones should be part of that consideration.VoIP Phone systems will save you money over your old fashioned phone switch and include features and functions you old system will never offer.Working from Anywhere is no longer a nicety, it's an absolute. In fact, companies have problems finding new staff if a WFH policy is not part of the employment deal.WFH is only one small part of what a modern VoIP Phone solution can do.Tune in to find out how VoIP can help your company while The Reboot Crew talks about the success other companies are having.

Are you having problems finding and hiring qualified staff?Are the people you're finding asking for too much money with less skills?It's a certainty, if you can't find new employees you still need to get the work done.Have you considered getting more efficient with the tools and people you already have?There are many ways technology can help you get more done when faced with less staff.Join us to learn how.#theReboot #technology #thegreatresignation #hiring

How often does your IT company have a conversation with about the dire situation of your cybersecurity?Do they just try to sell you some new software or service to "protect" you better? In this episode, we tell you the honest and brutal secrets about cybersecurity that they just won't. The hardcore facts about antivirus, firewalls, security patches, multifactor authentication and more. Plus the biggest threat to your organization that WILL cost you over $100K if your hacked and you need to fix right now.The Reboot, The Reboot Crew, IT Support, Technology, Cybersecurity, Business, Secrets

As we know all too well, staffing has become a problem for businesses in all industries. Economic and industry experts give many explanation however one stands true: many retirement-aged people enjoyed their time off and decided to layoff permanently.But does "The Great Resignation" speak to not being able to find staff in a manufacturer, CPA, nonprofit, restaurant and others?The Reboot Crew debates it and has a few opinions based on their customers and their own businesses.The Reboot, The Reboot Crew, IT Support, technology, cybersecurity, business, customers, HR, hiring, human resources

Hackers use social engineering tactics to fool your employees to give up passwords, credit card numbers, transfer money to bank accounts, buy gift cards for them and so much more.You probably think these people are either silly for falling for these scams and you'd never fall for something like that - THINK AGAIN. Some of the victims are well versed business owners, managers and principals.Even if you don't think you'd be scammed, how do you know one of your employees hasn't been yet?Listen in to learn how to prepare yourself and your staff against these tricks.Watch this episode:https://www.linkedin.com/events/6848636311830618113/Watch all our episodes:https://www.youtube.com/channel/UCRgx-dlbYPtAnihJN53oywAThe Reboot, Business, Technology, Cybersecurity, Advice

The concept of Zero Trust in technology security is one that many biz owners haven't considered but should to avoid a disaster and for compliance reasons.The basic ideas are:1-Who gets access to the minimum data possible?2-How do we absolutely validate they are who they say they are?3-What assumptions should we make beforehand about them?But wait, could these mean that it's more difficult for the members of our organization to work? Maybe not...This week on The Reboot we discuss Zero Trust and how it doesn't have to mean a Flashing Red Light for productivity and functionality and how it may mean avoiding a major cyber event, Data Breach or worse.#theReboot #cybersecurity #technology

Keeping customers is just as important as getting new customers. Plus working to keep customers is much easier than earning new ones.However, customers will only remain with you if you're providing a great product and awesome service. But creating new ways to make your customers happy is tough.The Reboot Crew has some tips for you on some of their best kept secrets to making happy customers.The RebootCustomer ServiceBusinessCustomers

“That which is measured improves. That which is measured and reported improves exponentially.” - Karl PearsonIf you don't properly nurture and manage your sales leads, proposals and the activity of your sales professionals, you are probably losing opportunities to earn new customers and increase revenue.If you can't afford to NOT make more sales, listen in NOW.Your Reboot Crew answers the big questions:"how do I properly manage sales?""Can I do it with a spreadsheet?""How about using a whiteboard?""Aren't CRMs too much work and too expensive?""What CRM should I use?"#theReboot #sales #marketing #technology #cybersecurityFind all our episodes athttps://www.youtube.com/channel/UCRgx-dlbYPtAnihJN53oywA

September is National Preparedness Month and the Reboot crew has some SERIOUS Tech Tips to help your business get ready for  disasters that could cause downtime and business interruptions.#theReboot #technology #cybersecurity

Don't make a mistake when changing IT Support companies!You can avoid a BIG mistake by asking a few questions and understanding what makes a good response.In this episode, we'll help you make sure your decision is a good one with 5 basic questions and give you an additional list of important questions to ask.#theReboot #ITSupport #technology #cybersecurity

Do you know there are different types of antivirus available today? Most business owners don't know because their IT staff aren't giving them an option.However there are stark difference between older antivirus and the more secure options available in next-gen antivirus.The Reboot crew helps you understand the difference and the factors to consider when discussing your #business #cybersecurity with your IT team/consultants.#theReboot

This week the Reboot crew will take apart the Kaseya supply-chain hacker attack to help you prepare and minimize the chance of it happening through your MSP.#theReboot #cybersecurity #kaseya

Don't get dad a tie or socks this year!!! Check out these favorite tech gadgets any dad would love to get for Father's Day.

Have any of your customer's needs stop matching what you can deliver? Have a customer that is unreasonable and difficult to work with?We all occasionally have these situations but hopefully not to often AND sometimes we need to determine if we should part ways, how we need to do it and ways to communicate it.The Reboot crew discusses reasoning, strategies how to "fire" a customer.