Podcast appearances and mentions of ruby newell legner

This episode equips speakers with strategies to effectively position themselves across different global markets, ensuring their messages are impactful and well-received. In this episode of Speakernomics, host Kenneth Kinney (Shark) connects with an array of guest speakers to explore thriving in the international speaking arena. With global perspectives from speakers hailing from the U.S., New Zealand, the UK, Singapore, South Africa, Germany, Sweden, Mexico, and Australia, this episode dives deep into strategies for succeeding as an international speaker. In this session, participants like Ruby Newell-Legner, Sylvie di Giusto, and others will: Evaluate the significance of localizing messages to align with cultural norms and values, highlighting the need to adapt standard topics like leadership and motivation to resonate with specific audiences. Develop the ability to leverage relationships and in-person connections to open doors internationally, emphasizing the value of trust-based referrals over marketing assets. Demonstrate the importance of building credibility from within a market by providing relatable proof of expertise and relevance to local audiences. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Speakernomics, host Kenneth Kinney, affectionately known as "Shark," embarks on a journey with a panel of international speaking experts including Ruby Newell Legner, CSP, Cavett Award; Sylvie di Giusto, CSP; Elias Kanaris; Stan Phelps; and more. Together, they explore the dynamics of becoming a successful international speaker and the nuances that distinguish it from occasional international engagements. In this session, the esteemed speakers will: Explain how to adapt speeches culturally and contextually to match diverse global audiences, ensuring both relevance and resonance. Argue the significance of building strong, service-oriented relationships with international clients, rather than focusing solely on sales intentions. Outline strategies for defining a clear international speaking strategy by targeting specific regions or industries aligned with personal values and expertise. Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, renowned customer service expert and Cavett Award recipient, Ruby Newell-Legner, CSP shares her insights and strategies for delivering exceptional customer service in diverse industries, including sports, leisure, and entertainment. Ruby emphasizes the importance of understanding customer needs, building strong relationships, and prioritizing employee satisfaction. She also discusses the significance of the Cavett Award and its values in recognizing excellence in the speaking profession. At the end of this episode, you will: Understand the key pillars of the Seven Star service philosophy and how they can be applied to enhance customer service in various industries. Learn effective strategies for connecting with customers and building strong relationships based on trust and understanding. Discover the importance of employee satisfaction and its impact on delivering exceptional customer service. Gain insights into NSA's Cavett Award and its values. Explore ways to contribute to the growth and development of the speaking profession. Learn more about your ad choices. Visit megaphone.fm/adchoices

Ruby Newell-Legner is a consultant, speaker, trainer, and fan engagement expert. She is the Founder of 7 Star Service, where she helps sports, leisure, and entertainment venues create amazing fan experiences. Newell-Legner's goal is to guide leaders in creating the ultimate guest experience and positive, engaging workplace cultures. Since 1996, she has used her expertise to transform over 60 professional sports teams and more than 90 stadiums. Newell-Legner is also a popular workshop presenter and speaker for annual conferences and has presented more than 2,500 programs in 23 countries. She is currently a workshop host with the National Speakers Association (NSA) and the Founder of the Sports Celebrity Speaker Workshop, where she helps current and retired professional athletes enhance their speaking skills and get connected with the NSA. In this episode: What goes into creating an exceptional customer experience? How does a positive work environment lead to a loyal fan base? Fan engagement expert Ruby Newell-Legner talks about this and more as she joins Thomas A. Stewart on The Leading Edge — a place where new ideas emerge and are sharpened, and where leaders look to find the edge that brings success for themselves, their teams, and their enterprises. Newell-Legner has consulted with and designed customized training programs for 66 professional sports teams and hundreds of facilities. With over two decades of expertise in the guest service and fan experience realm, she knows what it takes to revitalize a venue's customer engagement plan. So where do companies go wrong? As she says, a fan's happiness should not be dependent upon a team's win or loss — the bells and whistles are, in fact, necessary elements for creating a memorable event. Oftentimes, executives and frontline employees fail to recognize that “they're not just delivering a ballgame, they're delivering an experience.” With Newell-Legner's tried-and-true approach, businesses can convert customers into loyal fans by inspiring and educating their employees, focusing on their leadership teams, and transforming the culture of their organizations. According to Newell-Legner, the guest experience doesn't begin when fans walk into the venue — it begins with a strong communication plan between executives and employees. When employees are engaged from the moment they join the team, empowered with information, and treated well by the leadership team, they are better equipped to build customer relationships and create raving fans. In this episode of The Leading Edge, Thomas A. Stewart sits down with Ruby Newell-Legner, the Founder of 7 Star Service, to peel back the layers of a great guest experience. Together, they talk about enhancing customer loyalty and retention through an exceptional experience, the importance of strong communication across teams, and how companies can address engagement opportunities to transform their culture.

Ruby Newell-Legner is a Fan Experience and Employee Engagement Strategist and the Founder of 7 Star Service. She specializes in inspiring new service cultures in sports, leisure, and entertainment industries to create the ultimate fan experience. Ruby has worked with over 66 professional sports teams and several international sporting events ranging from the Olympics to the Super Bowl. Ruby has presented approximately 3,000 staff development sessions in 24 countries and has been a member of the National Speakers Association since 1995. Previously, she was a swimming coach and recreation facilities manager for over 20 years, which taught her the importance of teamwork, leadership, and following your passion. In this episode… What is the science behind being a good leader? Are you searching for a way to increase customer satisfaction and employee retention rates while boosting your revenue? Ruby Newell-Legner has designed customized training programs to provide businesses with the tools they need to turn employees and customers into loyal fans — and she's here to share her methods with you. As a fan experience consultant, Ruby knows that creating customer loyalty and retention begins with employees. Her unparalleled passion for coaching has helped her develop key strategies for boosting the employee experience — and in turn promoting customer ratings, retention, and satisfaction. So, what is Ruby's advice for leaders looking to attract and retain more employees and consumers? In this episode of Level Up, Nick Araco sits down with Ruby Newell-Legner, a Fan Experience and Employee Engagement Strategist and the Founder of 7 Star Service, to discuss how to boost customer loyalty and retention through talent management. Ruby talks about creating a better colleague experience, the importance of articulating your vision, and why examining your perception and attitude can improve your team's performance.

Customer Service is what people will remember in every moment of truth. How can you be sure that your organisation delivers the highest level of Customer Service possible? Niels Brabandt interview Ruby Newell-Legner. Your guest: Ruby Newell-Legner / ruby@7starservice.com Your host: Niels Brabandt / NB@NB-Networks.com

Check out the audio of this virtual workshop hosted by Ruby Newell-Legner and featuring guest speakers Justin Caron, Shawn DeRosa and Megan Pleli, as we discuss returning to aquatics facilities amid the COVID-19 pandemic. This episode features audio from our virtual workshop series — you can check out on-demand sessions on a variety of topics here, and stay up to date on forthcoming sessions by visiting athleticbusiness.com/webinar Thanks to our sponsor, Synexis. More on our Guest Speakers: Justin Caron | Principal, Aquatic Design Group, Carlsbad, Calif. Shawn DeRosa, JD | Owner, DeRosa Aquatic Consulting, Orlando Megan Pleli, M.S., RN | Aquatic Program Administrator, Bainbridge Island Metro Parks & Rec District

Today's episode is brought to you by Booking Protect. Come see me and Simon at the Ticketing Professionals Conference in Sydney on 14 & 15 November.  Come to my workshop in Melbourne on 18 November, "Fans For Life: Creating and Keeping Modern Fans". This is going to be a great day of learning and connecting with people from around the industry.  Get my team's new newsletter: 'Talking Tickets'! 5 stories from the week that was with a quick analysis of why they mattered and how to approach them.  My guest today is Ruby Newell-Legner. She's CEO of 7 Star Service and she is one of my go-to resources on customer service. So you know I was excited to have her on.  We talked about a lot like vision, service, marketing, and emotional intelligence.  We covered her cycles of service model, how to create change, and how she brings in ideas from around the world to help her teams and partners grow and deliver world-class service.  Visit Ruby's website at 7starservice.com    

In this episode of Live On Purpose Radio, Dr. Paul visits with Ruby Newell-Legner, the customer service queen. Ruby shares her seven points of 7 Star Service which are Align, Examine, Understand, Engage, Involve, Unite,...

We discuss Ruby's journey from swim coach to international fan experience trainer for pro teams, arena's, amusement parks and a leading public speaker. --- Support this podcast: https://anchor.fm/sportsbizradio/support

Paul Vorreiter (Vor-eater) is a creativity and presentation expert with over two decades of design, branding and marketing experience. As a recovering creative director, Paul used to lead art directors, designers, and writers, but these days you will find him speaking and consulting with business teams across the United States, helping them realize how creativity can propel their business to new heights. He has a book coming out this summer entitled, “UNLEASH: Strategies to unleash your creativity and revolutionize your team.”  Paul has designed creative for companies such as Dell, Intel, International Data Corporation and Texas Mutual Life Insurance. He has also enhance the brand for keynote speaker power houses such as Simon T. Bailey, Neen James, Scott Halford, and Ruby Newell-Legner. Hear his wisdom on life's new normal and book Paul by clicking HERE. John Register, Paralympic Long Jump Silver Medalist | Inspirational Catalyst | Change Management Speaker | Author | Long Jump Record Holder | Gulf War Vet | Disability Rights Advocate | and 2 x TEDx Speaker. He shows business leaders how to hurdle adversity and create the new normal to increase bottom line performance.

An Interview with Ruby Newell-Legner Introduction Ruby Newell-Legner has been working behind the scenes with the biggest names in leisure, entertainment, and sports to increase customer satisfaction, customer loyalty, and the overall Fan Experience. Over the past 20 years, she has presented to more than 2,300 staff development sessions in 11 countries around the world. […]

Why do successful entrepreneurs, solopreneurs, and other business leaders join and participate in their industry associations? Some shy away from these groups to not be around competitors, while others find information, education, and supportive friendships through their active involvement in trade associations.In this episode Thom Singer interviewed several participants at the National Speakers Association "CSP/CPAE Summit" in Miami, Florida. In this podcast you will hear from Dr. Willie Jolley, Jeffrey Hayzlett, Ruby Newell-Legner, Shep Hyken, Sarah Michele, Brian Walter, Maribeth Kuzmeski, Jason Hewlett, Ross Bernstein, Laurie Guest, Dave Lieber, Chris Bauer, and Troy Hazard.

  Fan experience is quickly becoming one of the hottest topics in sports business, as teams look to enhance how each customer feels upon a trip to the venue. Ruby Newell-Legner works with several teams and leisure facilities in order to improve every touch point of the customer experience through guest relations, discussing how her 7 Star Service System has increased retention for various teams. Newell-Legner talks about founding her online webinars, The Fan Experience Institute (www.7starservice.com), in order to help mentor those in the sports world at improve the product in the stands and concourses. Twitter: @7StarService

In today’s competitive landscape, you don’t want customers. You want fans. You want people who are almost as crazy in love with your company as you are. Consistently delivering a valuable customer experience is important—it drives and sustains business growth. Our guest today, Ruby Newell-Legner shares the elements of service that create a seamless customer experience . . . and will improve customer loyalty and retention for any business. Find out how your business can join the ranks of companies that can charge more, enjoy greater profits and increase market share an average of 6 percent a year. Ruby's 7 Star Service is in a class all by itself. As an award-winning international speaker, Ruby works with organizations to build better relationships between front-line employees and customers, co-workers and their peers, and managers and the employees they supervise. With clients ranging from the only 7 Star Hotel in the world to Apple, from Ferrari World to the largest indoor amusement park in the world, Ruby brings unprecedented expertise and insight on how to create a service culture that motivates employees and promotes customer loyalty and retention. No other speaker can boast working with 25 professional sports teams, more than 60 sports and entertainment venues, and 250 municipal agencies. She has presented more than 2,200 programs in 22 countries and trained guest relations staff to enhance the visitor experience for venues hosting the 2012 Republican National Convention, Super Bowl XLI, the 2006 Grey Cup, the 2008 US Open (tennis) and the 2010 Olympics. Learn more about your ad choices. Visit megaphone.fm/adchoices