InsurTalk

2025 Digital Claims Disbursement Trends  In our Season 6 finale, the co-founder and CEO of SnapRefund joins host Laura Drabik to discuss strategies for driving new efficiencies in claims workflows and enabling exciting new coverage models.

AI-Enhanced Decisioning in Commercial Lines Underwriting The CEO of Indico Data shares strategies for leveraging agentic AI and other technologies to streamline underwriting workflows, reduce decision risk, and drive premium growth in 2025 and beyond.

Modernizing Vehicle Claims Through Telematics The CEO of 2024 InsurPitch Dublin-winning insurtech Xtract shares insights on leveraging telematics to accelerate and optimize claims processing while boosting customer satisfaction and loyalty.

Automation for Large-Scale Contents Claims Events The CEO of Sweden-based insurtech Upptec discusses modern contents claims automation capable of handling large catastrophes while reducing costs, detecting fraud & optimizing outcomes for claimants and carriers alike.

2025 Claims Management Trends At a time when 87% of policyholders consider the claims experience as the key to whether they stay with a carrier, the co-founder of insurtech Codafication shares strategies for unlocking better expense ratios through optimized claims fulfillment.

The Future of Insuring Autonomous Mobility The National Insurance Sector Technology and Operations Leader at Deloitte shares insights into strategies for adapting and seizing new opportunities as autonomous mobility picks up speed.

Building the Climate-Proof Carrier The CEO of Guidewire InsurPitch 2024 competition-winning insurtech Faura shares strategies for leveraging property and risk data to build resilience and boost profitability amid rising climate risks.

AI-Enabled Innovation in Commercial Lines The Chief Information Officer of Ascot Group Insurance discusses opportunities to seize, and pitfalls to avoid, when leveraging AI to drive commercial lines innovation in 2025 and beyond.

The Power of Ecosystems in Commercial Lines Transformation The former SVP and Head of Innovation at AXA XL shares success strategies for commercial lines looking to turn risk management into a growth engine through robust data and technology ecosystems.

Top Insurtech Trends for 2025 The CEO of Insurtech Australia discusses fostering innovation in one of the fastest-growing insurtech sectors in the world—and navigating the top trends shaping insurtech in the year ahead.

Combining AI & Empathy to Optimize Claims Outcomes The CEO of CLARA Analytics shares key learnings about leveraging the power of AI and human empathy to reduce operating costs and achieve optimal claims outcomes for carriers, customers—and claimants.

2025 Technology Trends in Workers Compensation With Workers Compensation carriers facing medical inflation, an aging workforce, new competition, and more, we look at key technology trends for overcoming these challenges and achieving profitable growth.

Season 6 Premiere: 2025 Technology Trends in P&C Insurance The Internet of Things. AI. Quantum computing. ACORD CEO Bill Pieroni shares research on key technology trends reshaping the global P&C insurance industry in the year—and the decade—ahead.

Special Episode: 2024's Top Soundbites on P&C Innovation From embedded insurance to the future of mobility to AI and beyond, we've collected the best insights on driving innovation in P&C insurance from industry leaders and luminaries who appeared as guests of InsurTalk in 2024. It's an excellent way to hit replay on the forces that challenged the industry over the past year, the innovation they inspired—and the opportunities they represent in 2025 and beyond.

Special Episode: Top P&C Soundbites on Generative AI  We took top insights on generative AI from insurance industry leaders who appeared as guests during the first half of the year—and packaged them into a single "best-of" episode. From the most compelling GenAI use cases to strategies for mitigating AI hallucinations to the dangers of GenAI-enabled fraud and more, it's a potent encapsulation of the state of GenAI adoption in P&C insurance during H1 2024.

Driving the Transformation Agenda in P&C Insurance  The Executive Vice President and Chief Technology & Operations Officer at Travelers Insurance shares three strategic pillars of successful transformation initiatives and insights on leveraging technology to drive optimal business outcomes. 

Winning the War for Talent in P&C Insurance The global insurance practice leader at Diversified Search Group discusses the biggest recruitment challenges P&C insurers face—and the keys to overcoming them—as competition for top talent hits overdrive.   

Revolutionizing Claims Outcomes With Predictive AI With claims severity and litigation costs skyrocketing, the founder and CEO of Charlee.ai provides insights on optimizing claims outcomes through the power of AI-based predictive analytics.    

Achieving Embedded Insurance Success Ernst & Young Americas Insurance Technology Leader Chris Raimondo shares strategic considerations for this increasingly important distribution channel.

Turning Data Challenges Into Opportunities in P&C Insurance Data is the lifeblood of the modern insurer. In an all-new episode, the Senior Vice President & Chief Technology Officer of Property and Casualty Technology for Nationwide Insurance shares strategies for harnessing today's top data trends to boost performance and drive game-changing innovation.

Claims Innovation in the High Net Worth Market It's a choice customer base and a $113 billion revenue opportunity worldwide. But inflation, growing CAT risks, and increasingly aggressive competition take on whole new meaning for specialty carriers serving the high net worth market—especially when it comes to claims. The senior vice president and chief claims officer for PURE Insurance shares strategies for transforming the claims experience in the high net worth market, and what it takes to accelerate processes, reduce costs, and create competitive differentiation for this high-value sector.

4 Technologies Transforming Commercial Lines Underwriting From macroeconomic headwinds and growing risks to rising customer demands and increasingly aggressive rivals, commercial lines operating models are under pressure. The Director of Underwriting Innovation at Zurich North America shares strategies for driving commercial lines innovation to protect margins, reduce losses, expand share, and build competitive differentiation in 2024 and beyond. 

P&C Claims in the Age of Nuclear Verdicts   With $10 million+ "nuclear" jury awards doubling over the past three years, CaseGlide CEO Wesley Todd talks claims litigation strategies for the age of runaway costs.

Fast Lane to the Future of Auto Insurance By 2035, connected car technology is expected to shrink existing personal lines auto premiums by as much as 44%. To fill the gap, carriers will need to go where the opportunities are: a whole new world of commercial lines. The executive vice president of Capgemini's Global Insurance Business Unit talks mastering the future of mobility.

Driving Digital Security in P&C Insurance   Not every technology trend is a positive one. With cybercriminal networks weaponizing malicious forms of AI and deepfake technologies to defraud carriers around the world, the billions P&C insurers lose to fraud each year could soon seem like child's play. The Managing Director and General Insurance Sector Lead at Accenture addresses the growing threat and what it takes to drive digital security in P&C.

Disruption Ahead: The Future of Insuring Mobility The founder and CEO of Emerging Transport Advisors and a global thought leader on emerging technologies and their impacts on society shares insights on the decline in personal lines auto and the future of insuring mobility. 

From Risk to Resilience: Geospatial Property Intelligence and the Climate Crisis As climate change accelerates, advances in geospatial analytics are creating opportunities for insurers to rethink risk assessment, revamp CAT response, and revolutionize the way they protect policyholders.

Inside the J.D. Power Property Claims Satisfaction Survey Who will top J.D. Power's 2024 Property Claims Satisfaction Survey—and why? With this year's report just weeks away, J.D. Power Director of Insurance Intelligence Mark Garrett joins InsurTalk with an exclusive preview. On tap: insights on the biggest challenges and most promising opportunities for claims organizations seeking to achieve unbeatable customer satisfaction and loyalty.

HEMIC's Mission to Harness the Cloud    Martin J. Welch, CEO of Hawaii Employers' Mutual Insurance Company (HEMIC) shares insights on successful cloud migration, the importance of commercial lines innovation in an evolving insurance marketplace, and the challenges of serving a business community recovering from the Lahaina Fire.

Special Episode: Top Soundbites on Generative AI, Digital Payments & More  We took the best insights shared by insurance industry trailblazers who appeared as guests on the InsurTalk podcast during the last half of the year—and served them up in a single, can't-miss episode. From digital payments to Generative AI to insurtech ecosystems and beyond, it's the perfect way close to 2023—and get inspired for the year ahead.

Why the Digital Payments Revolution in P&C Insurance Is Gaining New Urgency An in-depth look at how digital payments can help carriers modernize their operations, boost customer satisfaction and retention, and enable next-generation operating models that give them a serious edge.

Golden Bear VP Michael Hall on the Evolving Cannabis Insurance Market Despite operating in a complex business landscape, the $33 billion global legal cannabis industry represents a booming market for P&C insurers. Golden Bear VP Michael Hall shares unique insights on the evolution of this sector and its evolving risks and opportunities.

Beyond the Buzz: Generative AI in P&C Insurance It's dominating the technology conversation in every industry—and could add $1 trillion in value to P&C insurance worldwide. Accenture's Global Insurance Data and AI lead and Guidewire's Head of Product Management offer practical insights for insurers looking to leverage this game-changing technology.  

Innovating in the Insurance Marketplace Lisa Wardlaw, North America Advisor for InsurTech Israel, on leveraging non-traditional thinking to help insurers reinvent their business models and create a compelling and differentiated value proposition.

Season 4 Premiere—Claims Transformation with Partha Srinivasa, CIO, Erie Insurance How do you combine digital and the human touch to get ranked #1 in J.D. Power's 2023 Claims Satisfaction Survey? Erie CIO Partha Srinivasa shares core philosophies driving this 97-year-old company's success in the digital age.  

Summer Soundbites: 2023's Best Insights on Insurance Innovation So Far   From Generative AI to insurtech ecosystems and beyond, we're hitting rewind on the most notable quotables from industry leaders who've appeared as guests on the show during the first half of 2023. 

Q&A With Laura Drabik: Harnessing the Power of Ecosystems   Laura joins Ash Faraj, host of the InsurBreak podcast series from Zelros for an in-depth conversation about harnessing the power of insurtech ecosystems to your competitive advantage. 

Navigating the Complexities of Digital Transformation in P&C Insurance Up to 74% of P&C insurers plan to increase spending on digital transformation initiatives this year. Deloitte Global Insurance Marketplace Leader Arun Prasad discusses the biggest impediments to success—and the best strategies for overcoming them.

Commercial Insurance 2023: The Digital Tipping Point Guidewire InsuranceSuite GM Eugene Lee and PwC Partner Imran Ilyas share insights from their compelling new white paper on five key trends impacting commercial insurance and how carriers can define and execute a strategy that leverages the massive opportunity promised by today's digital tipping point.

Boosting the Bottom Line: The Business Case for Gender Diversity in Tech  An exclusive panel discussion with C-level women executives on why gender-inclusive workforces are 21% more likely to achieve above-average profitability—and strategies for building and leveraging one of your own. 

Navigating Wawanesa's Cloud Journey   Wawanesa CIO Cam Loeppky's advice on leading a successful cloud transformation at a top Canadian carrier—from achieving business and technology alignment to a two-pronged go-live approach worth its weight in gold.

Leveraging the Cloud to Innovate Faster CTO Tatjana Lalkovic shares how Definity Financial became the first Canadian insurer to undergo demutualization and the first to leverage a modern cloud platform as part of its quest to become a top-five Canadian carrier.

From insurtech ecosystems, to geospatial analytics, to embedded distribution models and more—we revisit 2022's best insights from top industry leaders—on thriving in 2023 and beyond.   

Commerce Ventures Principal Vivek Krishnamurthy on the Near-Term Evolution of Insurance Vivek Krishnamurthy shares insights on emerging insurance models—including automated claims disbursement, Buy Now, Pay Later (BNPL) offerings, new parametric coverage applications & more!

ICEYE's Global Head of Insurance Stephen Lathrope on Flood Intel & Winning Pitch Day '22 Insights on how ICEYE leverages satellite intel to help P&C insurers understand flood risk & respond to catastrophes as never before possible—from the winner of Guidewire's first annual Pitch Day competition.

Mountain West Farm Bureau VP Tim Hays on Cultivating the Farm Bureau of the Future Forget the phased approach: How a 72-year-old insurance company transformed its entire business in just 12 months—and surpassed multiyear goals for straight-through processing in a matter of weeks.   

Launching Beneva: EVP, Business Performance Catherine Desgagnés-Belzil Tells All Merging two well-known insurers into a single new brand while implementing a modern insurance platform: No sweat, right? Beneva EVP Catherine Desgagnés-Belzil shares the secrets to success.

To meet ever-evolving customer needs, P&C insurers need to adapt a fast, launch-and-learn approach to innovation that makes fitted coverage easier to buy, use, and manage—here's what it'll take to do it right.

Insurance Business America's prestigious annual list recognizes Guidewire's President/COO and Chief Evangelist for their contributions to the industry.

Andy Taylor, CEO of Gore Mutual Insurance Company, on Navigating P&C's Next Horizon "Skate to where the puck is going, not where it has been." How Canadian hockey great Wayne Gretzky's iconic words inspired Gore Mutual in its mission to become a purpose-driven, digitally led national insurer. 

Memo to P&C insurers: Efficiency alone won't deliver success. The biggest returns on technology investments come from innovating your products and how you deliver them. Here's how to do it right.