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Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Julia Anna Potts, President and CEO of the Meat Institute, about her career, background, lifelong interest in agriculture and food, and how she joined the Meat Institute following a career in environmental law. The discussion covers the role of the Meat Institute in the food supply chain and how it serves member companies and the food industry in general, through its food safety best practices and a free online course, "The Foundations of Listeria Control." Julia reveals the Protein PACT initiative and explains how food safety relates to risk management with their shared values. She tells how meat processors are good community members. Listen for advice on the culture of safety and how it starts at the very top of the organization.   Key Takeaways: [:01] About RIMS and RIMScast. [:17] About this episode of RIMScast. We will be joined by Julia Anna Potts, the CEO of the Meat Institute. We'll discuss food safety and education, and risk frameworks that the Institute uses to ensure that our food and supply chains are clean. But first… [:47] The next RIMS-CRMP-FED Exam Prep with AFERM will be held on December 3rd and 4th. The next RIMS-CRMP Exam Prep with PARIMA will be held on December 4th and 5th. These are virtual courses. [1:03] Links to these courses can be found through the Certifications page of RIMS.org and through this episode's show notes. [1:11] RIMS Virtual Workshops! On November 19th and 20th, Ken Baker will lead the two-day course, "Applying and Integrating ERM." [1:24] "Managing Data for ERM" will be led again by Pat Saporito. That session will start on December 11th. Registration closes on December 10th. RIMS members always enjoy deep discounts on the virtual workshops. [1:40] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [1:52] This episode is released on November 18th, 2025, Day Two of the RIMS ERM Conference in Seattle, Washington. We've covered a lot of ERM ground in the last few episodes. For more ERM, click the link to the RIMS ERM Special Edition of Risk Management magazine in the notes. [2:18] RIMScast ERM coverage is linked as well. Enhance your ERM knowledge with RIMS! [2:24] On with the show! Our guest is Julie Anna Potts. She is the President and CEO of the Meat Institute. She leads the Institute in implementing programs and activities for the association. [2:38] She is an agricultural veteran, previously serving the American Farm Bureau Federation as its Executive Vice President. [2:47] With Thanksgiving coming up next week in the U.S., I thought this would be a great time on RIMScast to talk about food safety, food production, and what another not-for-profit is doing to ensure the safety of our products and the speed and efficiency of our supply chain. [3:07] We're going to have a lot of fun and talk turkey, so let's get to it! [3:12] Interview! Julie Anna Potts, welcome to RIMScast! [3:27] Julie Anna Potts and RIMS CEO, Gary LaBranche, are both part of the Committee of 100 with the U.S. Chamber of Commerce in Washington, D.C. They get together with other association heads across industries. Julie Anna says it is very valuable. [3:44] Julie Anna and Gary were talking in the summer about food safety and about what the Meat Institute does, and Gary invited her to be on RIMScast. [3:57] Justin notes that it is the week before Thanksgiving in the U.S. Juliana says they are doing so much in Washington now, and food safety is always top-of-mind around the holidays. There are lots of turkeys and turkey products being sold in the United States. [4:45] Julie Anna says turkey is cultural for Thanksgiving, and poultry, and how you cook it and handle it in the kitchen is incredibly important for food safety. [5:01] Justin asks, Is fish meat? Julianna says fish is protein, but we don't classify it as meat or poultry. Justin wants to keep the argument going with his family at Thanksgiving. [5:31] Julie Anna says they have lots of arguments around the Meat Institute, like whether ketchup belongs on hot dogs. Julie Anna says the answer to that is no. [5:41] Julie Anna has been at the Meat Institute for a little over seven years. She came in as President and CEO. She has been in Washington for most of her career, since undergrad. She graduated from law school in D.C. and worked at a firm. [5:59] Julie Anna has been in agriculture, representing farmers for years. She went to the Senate as Chief Counsel of the Senate Agriculture Committee. She has been at the Meat Institute for the last seven years. [6:19] Food and agriculture have been central to Julie Anna's career and also to her family life. Her husband grew up on a farm. Julie Anna is two generations off the farm. [6:32] They love to cook, dine out, and eat with their children; all the things you do around the holidays, and gather around the Thanksgiving table. They have passed to one of their three children their love of food traditions. She's their little foodie. [6:52] Julie Anna has a career and a personal life that is centered around food. [7:11] The Meat Institute members are the companies that slaughter animals and do further processing of meat. They are in the supply chain between livestock producers and retail and food service customers. [7:35] To be a general member of the Meat Institute, you have to have a Grant of Inspection from the Food Safety Inspection Service of the USDA. The Federal Grant of Inspection is a requirement to be able to operate and to sell into the market. [7:56] When we look at the capacity we have at the USDA, in the last several months, we're not seeing a decline in capacity, but more emphasis on our Food Safety Inspection Service. [8:18] Through DOGE, voluntary retirements, through additional resources coming in with the One Big Beautiful Bill, and through recruiting, the Meat Institute is seeing its member companies have staffing, even through this government shutdown. They're considered essential, as always.  [8:54] The Meat Institute was established in 1906 for the purpose of addressing food safety and industry issues. Those are Jobs One, Two, and Three, every day. The Meat Institute has all kinds of education it offers to its members. [9:15] The members of the Meat Institute have strong food safety programs. They have HASSA Plans and third-party audits. The Meat Institute helps any member company of any size, from 25 employees to global companies, with education on, for example, Listeria training.   [9:53] The Meat Institute has just launched an online platform that has had great uptake. If you have associates in your business who have never had food safety training, for all levels of folks, there is online, free, and freely available training on how to deal with Listeria. [10:19] All the Meat Institute member companies have significant Food Safety staffing and Food Safety Quality Assurance Programs. Julie Anna praises the people throughout the industry who work in Food Safety for their companies. It's a life-or-death matter. [10:45] Food Safety staff are always seeking to become better, so the Meat Institute has a Food Safety Conference and Advanced Listeria Training (an in-person module). They interface with the regulators, who are partners with the Meat Institute in this.  [11:14] The Meat Institute is always striving for better Best Management Practices across everyone's programs, which are never just the minimum. A philosophy of doing just what is compliant does not get you into the best space. [11:36] The Meat Institute is here to encourage Best in Class, always. Food Safety is non-competitive in the Meat Institute. Everyone across the different-sized companies, from 25 employees to 100,000, can feel comfortable sharing what's working for them. [12:06] That is important when it comes to conferences and other things they do. Let's be candid with each other, because nobody can get better if you're not. [12:17] The Meat Institute has seen cultural issues where CEOs don't think about Food Safety and Quality Assurance because they have great people taking care of it. That's true a lot of the time, until it isn't. [12:42] The tone that needs to be set at the very top of the organization is that this is hugely important for risk management. Hugely important for your brand and your ability to operate. [12:56] The Meat Institute board asked, if we are pushing culture down through the organization, what kinds of questions do I need to ask, not just my Food Safety Team, but everyone, and demonstrating my knowledge, understanding, and commitment to governance of this big risk? [13:31] The Meat Institute created a template of a set of questionnaires for executives. It is a C-Suite document and documentation. [13:47] It's a voluntary questionnaire for a CEO, regardless of company size, indicating that you understand how important this is in ensuring that everything that you push down through your organization, culturally, is focused on Food Safety. [14:05] The link to the Listeria Safety Platform is in this episode's show notes. [14:11] Justin says the structure of the Meat Institute is very similar to the structure of RIMS, with open communications and knowledge-sharing, or else the industry does not grow or improve. [14:27] Justin says it sounds like the industry executives are stepping up their game amid the tumult coming out of Washington. Julie Anna agrees. [14:47] Julie Anna says the Meat Institute has been driving that progress. It is incredibly important. Julie Anna thinks that in a lot of industries, there is a pull and tug between the companies and regulators. [15:07] In the case of meat and poultry inspection and what the Meat Institute does with FSIS, it is a collaboration. The inspectors verify for consumers what the companies are doing to keep food safe. [15:28] It is up to the company to decide how it is going to do this effectively and successfully and get better at it. [15:41] Numerous third parties do audits and help customers across the supply chain, but the responsibility rests with the companies. [15:59] The Meat Institute staff has highly technical people who come out of academia, out of the plant, having done FSQA, Legal, and safety regulations. There are folks who have been in inspection in the government at FSIS. [16:29] The Meat Institute has several staff whose job it is to stay on top of the latest improvements and ensure that everybody knows what those are, and in dialogue with our FSIS inspection leadership here in Washington, D.C. [16:46] The Meat Institute looks to FSIS to make sure that consumer confidence is there. It does nothing for our industry if consumers think that FSIS isn't being an effective regulator. [17:11] The Meat Institute companies have to be the ones that do more than the bare minimum to ensure they're doing the best they can. The Meat Institute's philosophy is always to push further and further. [17:25] There is an expense associated with that. The Meat Institute does its best to help manage that risk for its companies by giving them everything they need to be the best that they can be. [17:40] The Meat Institute has 36 employees. They are very transparent in the Food Safety world. They want non-members to take advantage of all their resources in Food Safety. A lot of the things they offer on education and regulations can be accessed without being a member. [18:14] The Meat Institute has recently joined an alliance to stop food-borne illness and is looking to get more engaged in that organization. That's across several segments, not just meat and poultry. [18:35] The Meat Institute has committed and re-committed over the years to the efforts it makes with its companies. The Meat Institute looks for its companies to be leaders in the Food Safety space. [18:53] Quick Break! The RIMS CRO Certificate Program in Advanced Enterprise Risk Management is our live virtual program led by the famous James Lam. Great news! A third cohort has been announced, from January through March 2026! [19:14] Registration closes January 5th. Enroll now. A link is in this episode's show notes. [19:22] Save the dates March 18th and 19th, 2026, for The RIMS Legislative Summit, which will be held in Washington, D.C. [19:31] Join us in Washington, D.C., for two days of Congressional Meetings, networking, and advocating on behalf of the risk management community. Visit RIMS.org/Advocacy for more information and updates and to register. [19:45] We've got more plugs later. Let's return to our interview with Meat Institute CEO Julie Anna Potts! [19:56] Julie Anna says a lot of our companies are also regulated by the FDA because they do further processing. For example, pizzas with pepperoni, or any number of mixed products that have both FDA and USDA regulatory personnel on site. [20:20] FSIS is, by far, more present and more in tune with what member companies are doing than the inspectors at the FDA. [20:30] Justin asks if restaurants can be members of the Meat Institute. There is a segment of membership called Allied Members, which includes restaurants and grocery stores. If they are not processors, but they are procuring meat and poultry for sale, they are in the meat industry. [21:09] The Meat Institute has had a great deal of interaction on many issues with its retail and food service customers. [21:25] Shortly after she joined the Meat Institute, Julie Anna was handed a mandate from the board to be proactive and lean in on the things consumers are interested in with an initiative to continue to maintain or rebuild trust. [21:48] These are things like food safety, animal welfare, environmental impact, and worker safety. They call this initiative Protein PACT (People, Animals, and the Climate of Tomorrow). Food Safety is front and center in Protein PACT. [22:13] The Meat Institute has a way of focusing its efforts through this lens of improvement in five areas that work together to reassure consumers. When they know that you're working on all these issues and trying to improve, it increases trust in all the above issues. [22:54] Retail and Food Service customers in the industry want to know more and more. They want to know upstream, what are you doing to get better? [23:05] They want to know how they can take the data that you are collecting anonymously and in the aggregate to communicate at the point-of-sale area to ensure that their customers, collectively, are getting what they need? [23:23] Julie Anna saw this recently at H-E-B, a popular grocer in Texas. Julie Anna walked through one of their huge, beautiful, newly renovated stores. The engagement the ultimate customer has is in the store, asking questions of the butcher. [24:07] It's wonderful to be able to say, If you have food safety concerns, we have a relationship that we can give you the knowledge you need to answer those concerns, and it's coming very consistently across the industry. [24:40] Justin asks, When the Meat Institute members lean in, are they leaning in at 85% or 93%? You'll only get ground beef jokes here, on RIMScast! Julie Anna says, it's all good. Justin says those kinds of jokes are called The Manager's Special. [25:17] One Final Break! RISKWORLD 2026 will be held from May 3rd through the 6th in Philadelphia, Pennsylvania. RISKWORLD attracts more than 10,000 risk professionals from across the globe. Guess what! Booth sales are open now! [25:37] This is the chance to showcase your solutions, meet decision-makers face-to-face, and expand your global network. Connect, Cultivate, and Collaborate with us at the largest risk management event of the year. The link to booth sales is in this episode's show notes. [25:53] Let's Return to the Conclusion of My Interview with Meat Institute CEO Julie Anna Potts! [26:16] Julie Anna was an environmental lawyer in private practice. Her work involved the Clean Water Act, the Clean Air Act, the National Environmental Policy Act, and Superfund. One of her clients was the American Farm Bureau Federation (AFBF). [26:42] When Julie Anna left the firm, she moved in as General Counsel to the AFBF, the largest general farm organization in the U.S. Besides environmental law, she worked there in lots of other types of law as General Counsel. [27:06] At the Meat Institute, Julie Anna collaborates with the AFBF. The ag sector in Washington, D.C., is very collaborative. The Meat Institute works closely with the National Cattlemen's Beef Association, the National Pork Producers Council, and the commodity groups. [27:35] Everybody is connected. If you are working on an animal issue, you're going into crop groups and animal health companies. The Meat Institute works with everyone. Their philosophy is, We all get better when we share knowledge. [28:03] That's the basis of the conversation Julie Anna and Gary LaBranche had in the summer about this podcast. The Meat Institute has resources it would love to share on the risk management of food safety issues. [28:20] The Meat Institute also knows consultants and other help outside of the meat industry that they can point people to, as needed. The Meat Institute would love to be a resource to the listeners of RIMScast. You can check out the contact information in the show notes. [29:02] Julie Anna is familiar with risk professionals. She serves on the board of Nationwide Insurance. Nationwide Agribusiness has Food Safety expertise. When Julie Anna practiced law, she worked with clients on helping them manage risk and assess potential outcomes. [30:09] Julie Anna says risk management is one of her favorite topics. How do you plan to recover from a flood after a hurricane? How do you plan for farm animal disease? There are now three animal disease outbreaks that are constantly on their minds at the Meat Institute. [30:31] The Meat Institute helps run tabletop exercises with its companies, sometimes involving government officials, as well. It's New World Screwworm to the South. It's High Path Avian Influenza, which has crossed over from poultry to dairy and beef cattle.  [30:48] Julie Anna continues, We have African Swine Fever, which has not gotten to the United States, thank goodness! All of these require a certain level of preparedness. So we work on it as a policy matter, but we also need to operationalize what happens when this happens. [31:16] The pandemic is a good recent example of what happens when things fall apart. Member companies have a very limited ability to hold live animals if they're not going to slaughter. They don't have anywhere to go. [31:44] The pandemic was an example of what happens when something reduces capacity and the animals start backing up. It's incredibly important that things work. The pandemic was unimaginable to a lot of people. It tested our risk management models. [32:10] Once we were there, dealing with it, we had incredible adaptability to the circumstances we were facing. That only happens if you face certain problems every day to keep that plant running. For member companies, if the plants don't run, the animals don't have a place to go. [32:37] Farmers get a lower price for their animals, consumers have the perception that there's not going to be enough food, and there's a run on the grocery stores. During the pandemic, it righted itself really quickly, once we got some PPE, etc. in place, and some guidance. [32:59] The member companies relied heavily on the CDC to tell them how to get people in so the plants could run. It was difficult for everyone. Julie Anna thinks that we learned a lot from that experience on how to help your company troubleshoot in the moment to keep going. [33:37] Julie Anna addresses how PFAS issues are being handled. It's an EPA issue and a state's issue for regulations on packaging and recycling. The state issues are predominant. Environmental issues are being addressed at the state level. We could end with 50 regimes. [35:04] That's where there's more risk for the Meat Institute and its members, especially companies that sell nationwide. There is very little state regulatory work that the Meat Institute does directly. [35:26] The Meat Institute is examining how to utilize other resources to figure out, with a small staff, how to monitor and stay ahead of these things for our members. That's very much on their minds. The EPA's work has been swinging back and forth between administrations. [36:02] It's hard to convince a business of a good recommendation if the rules are going to change with the next administration. It's a problem of where to invest in things like measuring emissions and what to do to satisfy customers when the rhetoric changes dramatically. [37:04] Justin says we've had a different administration every four years for the last 16 years. He says if he were a business owner, he would do everything he could to make sure the water coming in and going out is clean to avoid verdicts. Nuclear verdicts are through the roof. [37:27] Julie Anna speaks of social inflation by juries wishing to send a message to big corporate entities. She says member companies are dealing with these issues all the time. What's the right amount of rulemaking for effluent limitation guidelines? [38:20] The Meat Institute had opposed what the Biden administration had proposed, given that the number of companies it estimated would not be able to stay in business was close to 80. The Trump administration has backed off and is leaving in place what was there before. [38:52] That's all part of the Federal policy debate in D.C. It does not diminish the commitment its members have to be good community members. They work in their communities. Julie Anna was just down in East Tennessee at a wonderful family company, Swaggerty Sausage. [39:16] They do water treatment. They are beloved in the community because of how they take care of people. They bring in pigs from North Carolina and turn them into sausage. Julie Anna met the fifth generation. He is eight months old. [39:40] Julie Anna had a great visit with people, understanding how their commitment to the environment and animal welfare, and the things they can show their community members that they are doing, works for them. Julie Anna saw how the sausage is made, Justin adds. [40:28] Justin says, You've been such a delight to speak with, and we've learned so much. Is this the busiest time of year for your members, with Thanksgiving coming up, the religious holidays coming up, and then New Year's? Are they keeping Safety at the top of their risk radar now? [40:59] Julie Anna says Our members, and we, keep Safety at the top of the risk radar every single day. It does not get harder during high-volume days. [41:15] There's a spike around Memorial Day, Fourth of July, and Labor Day. There's a lot more turkey happening around Thanksgiving and possibly Christmas, but certainly, hot dogs, hamburgers, sausages, brisket, and all kinds of things. It's cyclical. [41:49] Julie Anna wishes Justin could come into a plant with her, walk through, and see the number of times there are interventions for food safety. X-rays for foreign material. Sprays for certain types of pathogens, and the ways in which the hide is treated. [42:14] It is such a huge part, and they are so proud of what they do. They are happy to show anybody how we continue to hold that up as the most important thing. Worker Safety is also hugely important. We're talking about our humans and what we do to protect them. [42:42] Safety is really important, and it does not receive any less attention at busy times. [42:50] Justin says that's a great sentiment to close on. It has been such a delight to speak with you, and I'm so glad we had the chance to do this. It's going to be especially impactful now, just ahead of Thanksgiving and the religious holidays, and the New Year. [43:16] Special thanks to Julie Anna Potts of the Meat Institute for joining us here on RIMScast just ahead of Thanksgiving 2025. Links to the Meat Institute resources are in this episode's show notes, as is RIMS coverage of Food Safety and related topics. [43:34] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [44:02] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [44:20] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [44:38] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [44:54] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [45:09] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [45:21] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS-CRO Certificate Program In Advanced Enterprise Risk Management | Jan‒March 2026 Cohort | Led by James Lam RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS-Certified Risk Management Professional (RIMS-CRMP) Reserve your booth at RISKWORLD 2026! The Strategic and Enterprise Risk Center RIMS Diversity Equity Inclusion Council RIMS Risk Management magazine | Contribute RIMS Risk Management Magazine: "USDA Budget Cuts Present Food Safety Risks" (May 2025) Meat Institute Meat Institute — Foundations of Listeria Control RIMS Risk Management magazine ERM Special Edition 2025 RIMS Now Upcoming RIMS Webinars: RIMS.org/Webinars   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP-FED Exam Prep with AFERM Virtual Workshop — December 3‒4 RIMS-CRMP Exam Prep with PARIMA — December 4‒5, 2025 Full RIMS-CRMP Prep Course Schedule "Applying and Integrating ERM" | Nov 19‒20, 2025 | April 4, 2026 "Leveraging Data and Analytics for Continuous Risk Management (Part I)" | Dec 4. See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: "Recipes for Success with Wendy's CRO Bob Bowman" "Franchise Risks with Karen Agostinho of Five Guys Enterprises" "Risk Insight with AAIN Leadership and Panda Express"   Sponsored RIMScast Episodes: Secondary Perils, Major Risks: The New Face of Weather-Related Challenges | Sponsored by AXA XL (New!) 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RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Julie Anna Potts, CEO, The Meat Institute   Production and engineering provided by Podfly.  

The November 6 edition of the AgNet News Hour packed plenty of passion and perspective as hosts Nick Papagni and Josh McGill discussed everything from the FFA Golden Owl Awards to the fallout of Proposition 50, and featured an insightful interview with Nanette Simonian, President-Elect of the California Women for Agriculture (CWA). The show began with a look at the FFA's Golden Owl Award, which recognizes exceptional agricultural educators across California. Nominations are now open for the 2025–26 awards, a joint effort between Nationwide Insurance and the California Farm Bureau. “Without great ag teachers, there's no FFA,” McGill said. “They're the ones inspiring the next generation to love agriculture.” Each finalist will receive a plaque and $500, and the winning teacher will earn an additional $3,000 to support ag education in their community. From there, Papagni and McGill tackled the hot-button topic of Proposition 50, which passed narrowly in California's latest election. Both hosts expressed frustration with the measure, calling it “another case of misleading messaging.” Papagni warned that the new law could reshape political representation in a way that harms rural voices. “This will hurt the Central Valley,” he said. “It's about power, not people.” McGill agreed, adding that the vote may trigger other states to redistrict in response. To expand on that conversation, the hosts brought in Nanette Simonian, who serves as Marketing Development Manager for EarthSoft and was recently elected President of the California Women for Agriculture. A lifelong farmer and Fresno native, Simonian spoke candidly about CWA's firm stance against Prop 50. “We already have a bipartisan redistricting system that works,” she said. “Prop 50 hands control to people who don't understand agriculture — people from the coast making decisions for farmers in the Valley.” Simonian, who comes from a multi-generational farm family, said her agricultural roots drive her passion for advocacy. “Farming isn't just a job — it's who we are,” she said. “It's labor-intensive, complex, and deeply personal. You have to have it in your blood to understand it.” She emphasized that CWA will continue to fight for policies that protect farming families and preserve local control. Beyond politics, Simonian also discussed her work with EarthSoft and their Seasol seaweed-based plant products, which improve stress tolerance and root development. She praised her colleagues Caroline and Greg, who work across the West Coast to support sustainable crop growth and share new technologies with independent consultants through groups like the Association of Applied IPM Entomologists (AAIE). Simonian closed with a message of stewardship and education: “We need to teach the next generation why we farm the way we do. Whether it's 4-H, FFA, or CWA, it's all about preserving agriculture through knowledge.” Papagni summed up the interview with admiration: “Nanette is the definition of leadership — she's living the values that keep California agriculture strong.”

Episode Info With a vision of completely transforming the car insurance industry, Alex founded Root in 2015 on the principle that rates should be based primarily on driving behaviors, not demographics. As Founder and Chief Executive Officer, Alex leads the company in revolutionizing this outdated industry using mobile technology and data science to offer personalized car insurance rates to good drivers. Today, Root Insurance is the largest Property & Casualty InsurTech in the country. Throughout his insurance career, Alex has built expertise in pricing and reserving, finance, and mergers and acquisitions. Before founding Root, Alex worked at Nationwide Insurance as a senior strategy consultant for the Property & Casualty lines of the business. Alex is a Fellow of the Casualty Actuarial Society, a Henry Crown Fellow of the Aspen Institute, and a member of the American Academy of Actuaries. Episode Highlights Alex Timm, leveraging his actuarial background and experience in corporate strategy, co-founded Root Insurance to revolutionize the insurance industry by focusing on customer-centric experiences and technological innovation. Root Insurance integrates big data and machine learning to enhance pricing models and customer experiences, notably through partnerships like the one with Carvana. The company prides itself on controlling its technology stack, enabling a seamless insurance purchase process. Alex highlights the importance of diversity and continuous technological investment to address industry challenges and drive innovation. Root Insurance remains committed to transforming the insurance landscape by embedding insurance solutions and refining its technological capabilities. Introduction and Background: Alex Timm, an actuary by training, co-founded Root Insurance on March 14, 2015. His background in the insurance industry is deeply rooted, with his father being an insurance entrepreneur. Timm's passion for math and his experience in corporate strategy at a large insurance carrier led him to identify gaps in customer expectations and technological advancements within the industry. Vision and Innovation: Root Insurance was founded to address the lack of customer-centric experiences in the insurance industry. Timm was driven by the advent of big data and machine learning, aiming to leverage these technologies to match price to risk more effectively . The company has developed a seamless customer experience by embedding insurance directly into the vehicle purchase process, exemplified by their partnership with Carvana. Technological Advancements: Root Insurance controls its technology stack, allowing for seamless integration and a three-click purchase experience. This technological control is a significant advantage, enabling the company to refine pricing models and algorithms continuously. The use of telematics and other data sources is central to Root's strategy, but the company also emphasizes that telematics is just one aspect of their broader technological and pricing strategy. Challenges and Industry Insights: Timm acknowledges the challenges of underwriting profitably and the need for innovation in the insurance industry. He emphasizes the importance of diversity in thought and background to drive innovation. The interview touches on the broader industry context, including the challenges of going public and the need for continuous investment in technology to deploy advanced algorithms. Conclusion: Alex Timm's leadership at Root Insurance is characterized by a commitment to innovation, customer experience, and leveraging technology to transform the insurance industry. The company continues to evolve, focusing on embedding insurance solutions and refining their technological capabilities. This episode is brought to you by The Future of Insurance book series (future-of-insurance.com) from Bryan Falchuk. Follow the podcast at future-of-insurance.com/podcast for more details and other episodes. Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.

Ever wonder why you still know every word to a jingle from the '80s? In this episode of The Music in Me, I take you on a fun, nostalgic trip through the catchiest and most unforgettable commercial jingles of all time. From the very first Wheaties tune in 1926 to cultural hits like “I Want My Baby Back Ribs,” “Meow Meow Meow Meow,” and yes—even the love-it-or-hate-it “Kars-4-Kids”—we'll explore the songs that got stuck in our heads and changed advertising forever. Plus I share a hilarious personal story about creating her own jingle in college (spoiler: her family still remembers it). We'll also look at how jingles evolved into today's sonic branding, and why these little earworms are still so powerful. So, get ready to laugh, sing along, and maybe get a tune or two stuck in your head.JINGLES MENTIONED...Wheaties - "Try Wheaties" credited as the 1st radio commercial jingleCoca Cola - "I'd Like to Buy the World a Coke"Nationwide Insurance - "Nationwide is on Your Side"Kit Kat - "Gimme a Break"Folgers Coffee - "The Best Part of Waking Up"Alka-Seltzer - "Plop, Plop, Fizz, Fizz"State Farm - "Like a Good Neighbor"Oscar Mayer Bologna - "My Bologna Has a First Name"Chilis - "I Want My Baby Back Ribs"Kars4Kids - "1-877-Kars-4-Kids"Meow Mix - "Meow, meow, meow, meow"Toys "R" Us - "I Don't Wanna Grow Up, I'm a Toys "R" Us Kid"What did you think of this episode? Support the showKeep listening, keep grooving, and let the music in you continue to shine. Thank you, and see you soon!CONTACT TERI:Instagram: https://www.instagram.com/terirosborg/Facebook: https://www.facebook.com/teri.rosborgYouTube: The Music in MeTikTok: https://www.tiktok.com/@terirosborgPodcast Facebook Page: The Music in Me Podcast Facebook pageTHEME SONG BY: Hayley GremardINTRODUCTION BY: Gavin Bruno

Chad brings more than 28 years of leadership experience to his role as President & CEO of Ent Credit Union. Since he became CEO in October 2017, Ent has doubled in assets, members, employees, and locations. Ent continues to receive community, state, and national level recognition as a “best of” credit union and employer. Chad joined Ent in September 1999, as the Manager of eCommerce and was responsible for implementation of web-based online banking and progressed over the years to the Chief Information Officer role. During his tenure at Ent, he has held several leadership roles in Technology, Marketing, and Operations, prior to becoming President & CEO. Prior to Ent, Chad held technology positions at ADC Telecommunications and Nationwide Insurance. On this episode of A Seat at the Table, Chad shares more about his professional journey, the challenges and opportunities present when incorporating new technology like online banking in the past and AI today, as well as what excites him going forward. He talks about Ent being active in the community, championing financial literacy, and what differentiates Ent from traditional banks and other credit unions. Hosted by Colorado Business Roundtable President Debbie Brown.  Rate, review and subscribe on your favorite podcatcher. For more of our events, podcasts, and news, please visit the Colorado Business Roundtable website.

From eating cicadas to taxidermied gators, pets find interesting ways to injure themselves. Every year, Nationwide Insurance rounds up some of them for their Hambone Award. Find out some of the creative ways our four-legged friends sent themselves to the vet & more, like a woman dancing on the roof, in STUPID NEWS! #PhilShowSee omnystudio.com/listener for privacy information.

Each year Nationwide Insurance compiles the weirdest claims people have turned in involving pets...here are a few vying for this year's Hambone award!

Small businesses are experiencing a rise in scams involving generative AI deepfakes, which enable fraudsters to convincingly impersonate employees and executives. Incidents include a finance clerk at an engineering firm who authorized over $25 million in transfers after being deceived by AI-generated video calls. Data from TRM Labs' Chinabuse platform shows a 450 percent increase in such scams over the past year, and a Nationwide Insurance survey reports 12 percent of small business owners have faced at least one deepfake scam. Experts attribute the trend to limited cybersecurity resources at smaller companies and recommend increased awareness, staff training, and stronger verification processes to reduce risk.Learn more on this news by visiting us at: https://greyjournal.net/news/ Hosted on Acast. See acast.com/privacy for more information.

Grain bin safety is crucial. Missouri Soybeans has teamed up with Nationwide Insurance to offer grain bin rescue training to local fire departments and to donate two grain rescue tubes. Paul Stevenson of Nationwide Agribusiness Insurance provides more details about the initiative partnership.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Mark McGhiey, senior associate vice president of risk management & client services for Nationwide Insurance, says as billion-dollar storms become more frequent, a survey reveals that many businesses are nevertheless opting to reduce coverage in favor of short-term cost savings.

Mark McGhiey, senior associate vice president of risk management & client services for Nationwide Insurance, discusses how rising driver anxiety, staffing shortages and underused safety tech are fueling distracted driving risks, and what commercial insurers can do in response.

Tim Nunziata, senior vice president of E&O and cyber at Nationwide Insurance, said that when it comes to cyber, each industry has a nuancedthreat landscape that can't be painted with this broad brush. It's important for clients and risk managers to find tailored solutions to meet their company's needs, he said.

James Harenchar is the President & CEO of Response Marketing Group, a consumer-data-focused marketing agency in Richmond, Va. As such, he is responsible for relationship development and account strategy at the independent agency, which offers marketing strategy/planning, data analytics, and interactive services. The agency serves many clients in the financial services, tourism, and healthcare sectors. RMG was founded in 1986 and their approach is consistent with the success gleaned from 35+ years of experience – data insights married to relevant messaging to the target audience. They are channel-neutral and work with select clients to define the KPIs that will drive revenue growth, customer growth, and increased asset values. They have developed several proprietary Ad Tech solutions that have introduced game-changing outcomes for DMOs across the US. In addition to serving as CEO, Jim leads the Travel and Tourism practice for RMG, which includes clients such as Arkansas Tourism, Georgia Tourism, Visit Savannah, Crested Butte, The Ritz Carlton, and The Resort Hotel Association among others. He is a thought leader within the tourism sector and a frequent speaker at the Southeast Tourism Society conference, Forrester Marketing Conference, Ad Federation, DestiCon, and Gartner. Prior to Response Marketing Group, Jim was Senior Vice President at The Allant Group in Chicago, IL from 2010-2014. He led the Strategic Consulting practice that delivered marketing strategy and high-level research to CMOs and brand managers at clients such as GM, Comcast, Nationwide Insurance, US Tennis Association, US Cellular, Blue Cross/Blue Shield, and Wells Fargo. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!   Connect with James Harenchar: Website: www.rmg-usa.com X: https://www.twitter.com/RMG_USA_VA LinkedIn: https://www.linkedin.com/in/jharenchar/ Facebook: https://www.facebook.com/rmgusallc                                     *E – explicit language may be used in this podcast.

Lori Hurkin is the Director of Casualty Claims at Nationwide Insurance. Lori has over 31 years of experience and has worked for State Farm and Nationwide. Lori spent six years honing her leadership skills and facilitating effective communication within teams as a development trainer. She has 24 years of experience in auto claims and has navigated every stage of the claim life cycle in multiple leadership roles. Lori achieved her CPCU certification in 2003 and has remained involved with the Iowa chapter and the Ethics Committee at the national level. Lori holds several prestigious designations, including CLU, CFC, SCLA, and CIC. She is a certified facilitator for both the Vital Smarts Influencer program and Corporate Coach U's Coaching Clinic. In this episode of In the Know, Chris Hampshire and Lori discuss ethics, the past, present, and future of claims, and Lori's approach to leadership training.   Key Takeaways Lori's customer service background led her into the insurance industry. In technical claims, Lori works to implement enhanced claims automation. The current state of claims automation. AI's role in the evolution of automation is encouraging but still limited. Insights into the threat actor space. The importance of ethics and insurance is highlighted in the CPCU space. Examples of ethical dilemmas in insurance. Solid leadership development in the next generation of the insurance industry. Lori's message to anyone considering a career in claims. The benefits of the CPCU designation. A five-year look at the future of the insurance industry. Lori's encouraging advice to her early career self.   Quotes “There are a lot of companies that are looking to capitalize automation, not only for the company but for the customer.” “Doing the right thing may not always be the simple answer in insurance.” “We need to make sure that we are creating and developing professionals in our baseline associates.” “Creating that world-class underwriter mindset is very important.”  

This is the Women of Influence Podcast Series, delivering next level insights and expertise live from GlobeSt's Multifamily Fall 2024 Event.The Women of Influence Podcast Series is an exclusive mini-series of The Crexi Podcast, an insider's look at all things commercial real estate, produced in collaboration with GlobeSt. The Crexi team visited GlobeSt.'s Multifamily Fall Event in Los Angeles, CA, and recorded interviews from the floor of the conference, highlighting movers and shakers in commercial real estate. The Crexi Podcast explores various aspects of the commercial real estate industry in conversation with some of the top professionals in the space. In each episode, we feature different guests to tap into their wealth of CRE expertise and explore the latest trends and updates from the world of commercial real estate. The podcast includes interviews with Kitty Wallace, Vice Chair at Colliers, Claire Johnston, CEO of LendLease Americas, Natalie Greenberg, COO of MJW Investments, and Laurie Morphin, Senior Managing Director at NewPoint Real Estate Capital. Each guest shares their journey into commercial real estate, discusses current market trends, the impact of legislation, the influence of technology on the industry, and their predictions for the future. Knowledge, preparation, and adaptability are emphasized as keys to success in the ever-evolving multifamily and commercial real estate sectors. 00:00 Introduction to The Crexi Podcast00:30 Meet Kitty Wallace: Multifamily Real Estate Expert01:22 Kitty Wallace's Career Journey06:37 Insights on Multifamily Market Trends11:21 Advice for Investors and Brokers13:25 Contact Information and Closing Remarks14:08 Introduction to Claire Johnston16:55 Claire Johnston's Background and Career18:29 Future of Multifamily Real Estate20:29 Emerging Trends in Multifamily Investments20:59 Building Sustainable Communities21:28 Connecting with Claire Johnston22:14 Introducing Natalie Greenberg24:19 Natalie's Journey in Real Estate25:33 Current Trends in Multifamily Real Estate28:17 Advancements in Technology in Real Estate30:29 Predictions for the Future32:48 Mentorship and Networking34:09 Introducing Laurie Morfin35:21 Laurie's Career Path37:36 Current Market Insights40:51 How Tech Will Shift the Multifamily Sector42:33 Closing Remarks and Contact Information About the Speakers:Kitty Wallace is Colliers' #1 internationally ranked multifamily broker, with over 800 transactions totaling $3 billion across the Western U.S., particularly in Southern California. Recognized as an industry leader, she has earned multiple accolades, including the Colliers Everest Award every year since 2010 and several other honors. A sought-after expert, Kitty frequently contributes to top publications and speaks at major real estate conferences while actively mentoring and serving on industry boards like USC Lusk Center and the National Multifamily Housing Council.Claire Johnston, CEO of Lendlease Americas, brings over 26 years of experience in real estate and investment management, overseeing all aspects of the company's regional operations. Previously, she led major projects, including Google Development Ventures' master plans in the Bay Area and Lendlease's military housing portfolio of 40,000+ units. A strong advocate for Diversity, Equity & Inclusion, Claire was named to Globe St. Real Estate Forum's Women of Influence list and recognized by the San Francisco Business Times as one of its Most Influential Women.Natalie Greenberg, Chief Operating Officer at MJW Investments, oversees strategy execution and key business functions, including acquisitions, asset management, and capital markets. Previously, she helped nearly triple Entrada Partners' portfolio as Senior Vice President and held leadership roles at Rexford Industrial, Colony Capital, and Wells Fargo. Active in the industry, she serves as President of the UCLA Real Estate Alumni Group and is a member of ULI's Multifamily Council.Laurie Morfin, Senior Managing Director at NewPoint, specializes in financing solutions for multifamily and commercial real estate investors, leveraging capital from Fannie Mae, Freddie Mac, FHA/HUD, and other sources. With over 25 years in commercial real estate finance, she has originated more than $3 billion and previously held leadership roles at Bellwether Enterprise, PGIM Real Estate, Wells Fargo, and Nationwide Insurance. She earned a Bachelor of Science in Finance from Indiana University's Kelley School of Business.About GlobeSt. Women of Influence: The Women of Influence Conference is an exclusive two-day event that celebrates the women who drive the commercial real estate industry forward. These influential leaders will discuss the critical issues facing CRE now and in the future, what it means to be a woman in business today and how women CRE leaders can uplift and support each other on their journey to the top.  If you enjoyed this episode, please subscribe to our newsletter and enjoy the next podcast delivered straight to your inbox. For show notes, past guests, and more CRE content, please check out Crexi's blog. Ready to find your next CRE property? Visit Crexi and immediately browse 500,000+ available commercial properties for sale and lease. Follow Crexi:https://www.crexi.com/​ https://www.crexi.com/instagram​ https://www.crexi.com/facebook​ https://www.crexi.com/twitter​ https://www.crexi.com/linkedin​ https://www.youtube.com/crexi

Mike Ferguson in the Morning 12-23-24 (6:05am) MORNING NEWS DUMP Six people were injured after they were hit by a car on Sunday night outside Ted Drewes Frozen Custard on Chippewa near Jamison in south St. Louis.. A 19-year-old is facing charges in connection with the crash. Story here: https://www.ksdk.com/article/news/local/multiple-people-struck-sunday-night-by-vehicle-outside-ted-drewes/63-dd554ae2-2b00-432a-8d9e-c2614035a2f6 Comments on the CR that was passed on Friday to avert a government shutdown. Story here: https://redstate.com/beccalower/2024/12/21/breaking-us-senate-cr-bill-n2183478 A new report shows that Illinois gained population in 2024. Well, of course...thanks to illegal immigration. An estimated 530,000 illegal aliens now live in Illinois. A Missouri judge strikes down some of the state's pro-life laws and protections for women, citing the new state constitutional amendment. Planned Parenthood is still complaining that they can't start killing again because their Missouri clinics remain unlicensed. Gas prices in much of the metro area bounced back up again last week, with many stations on the Missouri side increasing prices by as much as 25 cents per gallon. Triple-A predicts record-breaking holiday travel this week. Be careful out there. According to a report by Nationwide Insurance, today, Dec. 23, is the most dangerous day of the month to be on the road. Blues face the Red Wings in Detroit tonight at 6pm in their final game before their Christmas break. They'll return to action on Friday, Dec. 27, hosting Nashville at Enterprise Center at 7pm. Farewell to one of baseball's best leadoff hitters and The Man Of Steal, Rickey Henderson. He was 65. (6:20am) Dave Lauer, Mike's good friend and teammate on his baseball team, talks about his new book "Glad To Be Here" and his focus and determination as he deals with brain cancer. Dave shares lessons he's learned on how to maintain a positive attitude through a difficult situation like this. Check out Dave's book "Glad To Be Here: Embracing Life and Facing Death: The Paradox of a Terminal Diagnosis" here: https://www.amazon.com/Glad-Be-Here-Embracing-Diagnosis/dp/B0DQLF3WFS/ref=monarch_sidesheet_title (6:35am) Part 2 of our interview with Dave Lauer, Mike's good friend and teammate on his baseball team. He talks about his new book "Glad To Be Here" and his focus and determination as he deals with brain cancer. Dave shares lessons he's learned on how to maintain a positive attitude through a difficult situation like this. Check out Dave's book "Glad To Be Here: Embracing Life and Facing Death: The Paradox of a Terminal Diagnosis" here: https://www.amazon.com/Glad-Be-Here-Embracing-Diagnosis/dp/B0DQLF3WFS/ref=monarch_sidesheet_title (6:50am) MORNING NEWS DUMP Six people were injured after they were hit by a car on Sunday night outside Ted Drewes Frozen Custard on Chippewa near Jamison in south St. Louis.. A 19-year-old is facing charges in connection with the crash. Story here: https://www.ksdk.com/article/news/local/multiple-people-struck-sunday-night-by-vehicle-outside-ted-drewes/63-dd554ae2-2b00-432a-8d9e-c2614035a2f6 Comments on the CR that was passed on Friday to avert a government shutdown. Story here: https://redstate.com/beccalower/2024/12/21/breaking-us-senate-cr-bill-n2183478 A new report shows that Illinois gained population in 2024. Well, of course...thanks to illegal immigration. An estimated 530,000 illegal aliens now live in Illinois. A Missouri judge strikes down some of the state's pro-life laws and protections for women, citing the new state constitutional amendment. Planned Parenthood is still complaining that they can't start killing again because their Missouri clinics remain unlicensed. Gas prices in much of the metro area bounced back up again last week, with many stations on the Missouri side increasing prices by as much as 25 cents per gallon. Triple-A predicts record-breaking holiday travel this week. Be careful out there. According to a report by Nationwide Insurance, today, Dec. 23, is the most dangerous day of the month to be on the road. Blues face the Red Wings in Detroit tonight at 6pm in their final game before their Christmas break. They'll return to action on Friday, Dec. 27, hosting Nashville at Enterprise Center at 7pm. Farewell to one of baseball's best leadoff hitters and The Man Of Steal, Rickey Henderson. He was 65. NewsTalkSTL website: https://newstalkstl.com/ Rumble: https://rumble.com/c/NewsTalkSTL Twitter/X: https://twitter.com/NewstalkSTL Facebook: https://www.facebook.com/NewsTalkSTL Livestream 24/7: bit.ly/NEWSTALKSTLSTREAMSSee omnystudio.com/listener for privacy information.

Mike Ferguson in the Morning 12-23-24 (8:05am) MORNING NEWS DUMP Six people were injured after they were hit by a car on Sunday night outside Ted Drewes Frozen Custard on Chippewa near Jamison in south St. Louis.. A 19-year-old is facing charges in connection with the crash. Story here: https://www.ksdk.com/article/news/local/multiple-people-struck-sunday-night-by-vehicle-outside-ted-drewes/63-dd554ae2-2b00-432a-8d9e-c2614035a2f6 Comments on the CR that was passed on Friday to avert a government shutdown. Story here: https://redstate.com/beccalower/2024/12/21/breaking-us-senate-cr-bill-n2183478 A new report shows that Illinois gained population in 2024. Well, of course...thanks to illegal immigration. An estimated 530,000 illegal aliens now live in Illinois. A Missouri judge strikes down some of the state's pro-life laws and protections for women, citing the new state constitutional amendment. Planned Parenthood is still complaining that they can't start killing again because their Missouri clinics remain unlicensed. Gas prices in much of the metro area bounced back up again last week, with many stations on the Missouri side increasing prices by as much as 25 cents per gallon. Triple-A predicts record-breaking holiday travel this week. Be careful out there. According to a report by Nationwide Insurance, today, Dec. 23, is the most dangerous day of the month to be on the road. Blues face the Red Wings in Detroit tonight at 6pm in their final game before their Christmas break. They'll return to action on Friday, Dec. 27, hosting Nashville at Enterprise Center at 7pm. Farewell to one of baseball's best leadoff hitters and The Man Of Steal, Rickey Henderson. He was 65. (8:20am) How does a Congresswoman disappear for about 6 months?!?!!!! Rep. Kay Granger (R-TX) was found in a retirement facility. Story here: https://www.foxnews.com/politics/gop-rep-who-hasnt-voted-months-living-retirement-facility-source (8:35am) Steve Rupp, President of MO Right To Life, talks about future focus for pro-lifers in 2025 and beyond. More info here: https://missourilife.org/ (8:50am) "Walkin' Round In Women's Underwear." A man just wearing underwear was arrested in a women's washroom at a local QuikTrip. Story here: https://www.ksdk.com/article/news/crime/man-faces-charges-after-entering-quik-trip-womens-restroom-while-wearing-nothing-but-underwear-refusing/63-7d3ab35b-f775-426a-afee-28af74b54288 NewsTalkSTL website: https://newstalkstl.com/ Rumble: https://rumble.com/c/NewsTalkSTL Twitter/X: https://twitter.com/NewstalkSTL Facebook: https://www.facebook.com/NewsTalkSTL Livestream 24/7: bit.ly/NEWSTALKSTLSTREAMSSee omnystudio.com/listener for privacy information.

Millard Gutter Company v. Nationwide Insurance

In this episode of There's a Better Way, we sit down with Jim Fowler, Chief Technology Officer for Nationwide Insurance, to explore how one of the country's leading insurance providers integrates operational excellence into its core strategies. Jim shares insights into Nationwide's commitment to continuous improvement, innovative practices that drive success, and the lessons they've learned along the way. Whether you're an executive seeking to refine your organization's processes or a professional curious about how a Fortune 100 company achieves excellence at scale, this conversation offers invaluable takeaways. Tune in to discover best practices that can inspire change and elevate performance in your own organization.

Do know what is the root issue of every political problem, and the best way to address them all? Do you know why Christians must be engaged in the public square? Do you want to hear the insider's take on Project 2025? Then listen to this week's episode of The Narrative to hear Heritage Foundation President Dr. Kevin Roberts' keynote address from our inaugural Essential Summit!  Before Kevin's keynote, CCV President Aaron Baer, Policy Director David Mahan, and Communications Director Mike Andrews discuss the newly published national database of hospitals and medical facilities administering sex-change interventions on children in the United States, StopTheHarmDatabase.com, as well as Ohio's history of destructive gender ideology that we uncovered in our mini documentary, "Culture Change: The Story of HB68." The guys also give an update on our NationwideNotOnYourside.com campaign, including the confidential messages we've received from Nationwide Insurance employees. More about Dr. Kevin Roberts Kevin D. Roberts, PhD, was named President of The Heritage Foundation in October 2021. He succeeded former Heritage President Kay C. James as the seventh President in the organization's 50-year history. In September 2023, Roberts was named President of Heritage Action for America and serves both organizations in a joint role. As President of The Heritage Foundation, Roberts leads policy research efforts on issues including education, health care, border security, election integrity, and more. His leadership is critical in pushing back on the radical, socialist agenda being advanced by the Left at all levels of government. At a time when so many bad ideas are coming out of Washington, his experience advancing sound policy at the state and national levels is vital.   Roberts and his wife have four children.

On this episode of Growing Kentucky's Leaders, Devin Fuhrman of Nationwide Insurance discusses the role of agriculture educators and the significance of the Golden Owl Award, a Nationwide Insurance initiative recognizing outstanding agriculture teachers. Links: Nationwide Insurance Golden Owl Award Nominations

We have another special edition of The Narrative podcast this week coming to you from our 2024 Cleveland Gala with Kayleigh McEnany, a former White House press secretary under President Trump and a current cohost of Outnumbered on Fox News. Listen in to hear her incredible story of how God literally called her to faith, her experience working in the Trump White House, and the one thing she did to prepare for every press briefing. You'll also get to hear Kayleigh eloquently share why pro-life issues are still key and at play, even in Ohio. Before Kayleigh's address, CCV President Aaron Baer, Policy Director David Mahan, and Communications Director Mike Andrews break down why it's a Christian response to criticize the immigration policies that have led to the influx of Haitians in Springfield. They also reveal how CCV is exposing Nationwide Insurance's woke ideology that is undermining the values of their rural and conservative customers. Learn more about the campaign at NationwideNotOnYourSide.com. More about Kayleigh McEnany Kayleigh McEnany is the former White House press secretary and current cohost of Outnumbered on the Fox News Channel. Prior to serving in the White House, Kayleigh worked as the national press secretary for the Trump campaign and was formerly the national spokesperson for the Republican National Committee. Before joining the RNC, Kayleigh worked as a political commentator at CNN.Kayleigh graduated from Harvard Law School with a Juris Doctor and Georgetown University School of Foreign Services with a degree in international politics. She also studied politics and international relations at Oxford University, St. Edmund Hall. Kayleigh is a recipient of the Department of Defense Medal for Distinguished Public Service and the Department of Homeland Security Secretary's Public Service Award. She is the author of the New York Times bestseller For Such a Time as This and The New American Revolution.

Today's guests are George Williams, Head of Small Business at Nationwide Insurance, and Heather Wilson, CEO at CLARA Analytics. Nationwide is an investor in CLARA Analytics, an AI-as-a-service (AIaaS) provider that improves casualty claims outcomes. The pair join Emerj Senior Editor Matthew DeMello on today's episode to explain the impact of generative AI workflows on Insurance spaces. Later in the episode, both George and Heather share a broader vision for what the insurance landscape will look like once “proactive” approaches are commonplace. This episode is sponsored by CLARA Analytics. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Nationwide Insurance is working to improve property resilience through risk mitigation, technology adoption, and advocacy for building codes. Mark Berven, president and COO of Nationwide, talks about the importance of shifting from a reactive approach to a "predict and prevent" mindset in the insurance industry, especially amid changing weather patterns. Berven discusses Nationwide's efforts to increase property resilience and advocacy for wider adoption of building codes in the U.S. Heshares insights from Nationwide's commercial lines protection survey, highlighting the concerns and impacts of severe weather on businesses. He also discusses various technologies that Nationwide is evaluating and implementing to prevent losses. Berven also talks about the role of agent partners in promoting resilience, and how insurer support for the Insurance Institute for Business & Home Safety is producing valuable research into resilience and risk mitigation.Resources:Nationwide website: https://www.nationwide.com/Ting by Whisker Labs: https://www.whiskerlabs.com/Kinetic: https://kineticcomp.com/Insurance Institute for Business & Home Safety: https://ibhs.org/Predict & Prevent website: https://www.predictandprevent.org/Sign up for our weekly Predict & Prevent newsletter: https://www.predictandprevent.org/newsletter/

Nationwide Insurance is hosting the 16th annual strange pet insurance claims awards on Tuesday! Here are some of the finalists and some of the past winners!

This week, Emily chats with Sarah Cucchiara, VP of Sales and Marketing at Tiger Pistol. Sarah has experience with both B2B and B2C businesses, working both client and agency-side for brands like Hallmark Cards, Helzberg Diamonds, Purina, GE, Diageo, Chase, and Nationwide Insurance and now Tiger Pistol, developing cross-channel marketing and advertising programs that drive results. In this episode, Sarah discusses how to put the pieces together and create a marketing strategy for your brand that responds to current innovation while maximizing the impact you're already seeing. TUNE IN FOR TOPICS LIKE: 00:55 Sarah's career journey  2:46 Social advertising trends then and now 6:14 The definition of a local partner 8:10 How to take a holistic approach to your marketing strategy 10:20 Factors to determine where your brand should have a presence online 12:30 Using TikTok as a search engine 14:48 How to stay up-to-date with a marketing world that's always changing 18:42 Ideas from big brands you can apply to your small business  22:02 What your data is trying to tell you 24:04 Local marketing shifts Sarah is excited about Listen to this week's Local Marketing School conversation! Other episodes you'll enjoy if you enjoyed Sarah's episode: #2: Local PR for CPG Brands & Beyond | Delaney Vetter, PR Strategist and Copywriter ⁠#3: Transitioning from Events to Ecommerce | Emily Harpel, Art of Sucre⁠ Don't hesitate to reach out! We'd love to hear from you on Instagram and find out which episodes you're enjoying the most. Your feedback is so important to us! Please take a moment to rate the show and leave a review - it supports our ongoing Local Marketing School journey and helps us develop more content that addresses what you're hoping to learn more about! Follow along with Sarah: ⁠ LinkedIn  Meet Tiger Pistol: Website Connect with Host Emily: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠Follow Local Marketing School on Social: Instagram | TikTok | YouTube  Follow Hummingbirds on Social: ⁠Instagram | LinkedIn | Facebook Ready to work with local influencers? Download our free guide!  Curious what type of influencer you should be working with? Take our quiz!  This podcast is produced by Hummingbirds. Learn more about Hummingbirds at hummingbirds.com.

Noelle Lansford enters stage right to tell us about her love of local theatre. She takes us through her journey, starting from her high school days up to her recent involvement in community theatre, and touching along the way on her love for musicals, memorable productions, and the challenges of balancing theatre with other commitments. Noelle shares her transition from acting to backstage roles, and reflects on facing her the fear of imperfection. Guest BioNoelle Lansford (she/her) is a digital product designer and design systems enthusiast. She is passionate about bridging gaps on multi-disciplinary teams from ideation to build processes. She works on AI design standards and patterns at Nationwide Insurance. In previous roles, Noelle has led design systems everywhere from a Fortune 500 SaaS company to a Series A startup. Noelle is passionate about learning and coaching others on their own journey into tech. After teaching and writing web design courses for her alma mater, Noelle has become a presenter and thought leader in the design systems community.Noelle lives in Columbus, Ohio with her husband and bearded dragon, where she enjoys exploring the city and the outdoors. Outside of work, Noelle has rekindled her high-school passion for theatre in the Columbus scene, meeting new people both on stage and behind the curtain.LinksNoelle on LinkedIn: https://www.linkedin.com/in/noellelansford/Noelle's site: https://www.noellelansford.com/CreditsCover design by Raquel Breternitz.

In this episode of NABIP's Healthcare Happy Hour, sponsored by Nationwide Insurance, our new host, David Saltzman, interviews Sarah Ann Flaherty and Adam Sheehan from AccuRisk about the differences between fully insured and self-insured health plans. They discuss the benefits and risks of each type of plan, as well as the role of stop-loss insurance in self-funded plans. They also explore the flexibility and cost-saving potential of self-funded plans, as well as the importance of data analysis and employee engagement in making informed decisions. The conversation concludes with a discussion on the inclusion of ancillary benefits in self-funded plans.

A Henrico macaw is one of the finalists for the title of wackiest pet name in the United States. "Magic Nugget" is among the 30 finalists in Nationwide Insurance's annual Wacky Pet Names contest, which is designed to celebrate the most clever and creative names among pets recently insured by the agency. Voting ends April 12. Magic Nugget loves to talk and sing, according to his owner, Henrico citizen Ally S. “I wanted him to be a magic bird and could not figure out what to name him,” she said. “He was a magical bird, and I fell in love....Article LinkSupport the show

Today we are revisiting our talk with Amy Shore, Chief Customer Officer of Nationwide Insurance, about how to lead CX transformation and drive customer-centric leadership. In this episode we look at Amy's mission to transform Nationwide Insurance into a truly customer-centric organization. Tune in as Amy walks us through the 3 key stages of this transformation.  To access the transcripts to this episode, click here.

Turning Data Challenges Into Opportunities in P&C Insurance Data is the lifeblood of the modern insurer. In an all-new episode, the Senior Vice President & Chief Technology Officer of Property and Casualty Technology for Nationwide Insurance shares strategies for harnessing today's top data trends to boost performance and drive game-changing innovation.

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin interviews guest David Arick, RIMS 2024 President. They discuss David's career and how he was introduced to the profession of risk management David speaks of his experiences with RIMS early in his career, serving on the boards of the Central Ohio Chapter and the St. Louis Chapter.  David shares his thoughts on how experienced risk professionals can give back and pay it forward by engaging with young rising risk professionals who are curious, thirsty for knowledge, and searching to add value and expand their careers. The conversation turns to David's attendance at RISKWORLD for over 20 years, and how he will be participating this year at RISKWORLD 2024 in San Diego, May 5th through May 8th. Listen in! You are invited to learn more about David Arick in the Leadership Corner at RIMS.org.   Key Takeaways: [:01] About RIMScast. [:13] Public registration for RISKWORLD 2024 is now open. Explore infinite opportunities with RIMS from May 5th through May 8th, 2024, in San Diego, California. Register at RIMS.org/riskworld. Be thankful that it's a leap year! Advance Registration rates end on February 29th, 2024. [:38] About today's episode of RIMScast. We will be diving right into a conversation with RIMS 2024 President David Arick. [:59] The RIMS-CRMP is the only competency-based risk management credential. That matters because earning the certification shows employers and recruiters that you have the skills necessary to manage risk and create value for your organization. [1:16] Several Exam Prep virtual workshops are coming up. On March 19th and 20th, this two-day course will be presented with PARIMA. The two-day RIMS-CRMP-FED Exam Prep Virtual Workshop will be held on January 30th and February 1st. Visit the certification page on RIMS.org for more information. A link is in these show notes. [1:46] If there is a full group of employees in your organization who should earn the RIMS-CRMP, visit RIMS.org/webinars and register for the complimentary webinar, How Deloitte Leveraged the RIMS-CRMP: A Fireside Chat. A link is on this episode's show notes. [2:05] We will have leaders from the RIMS-CRMP Commission as well as leaders from Deloitte, who will speak to why they supported several of their employees in earning the RIMS-CRMP. It will be a relaxed, informational session and a lot of fun. Mark your calendars for March 15th and register! [2:25] We are looking forward to RISKWORLD 2024 in sunny San Diego, California, from May 5th through May 8th, 2024. Public registration is open. Register today at RIMS.org/RISKWORLD and the link in this episode's show notes. Early registration rates are available through February 29th, 2024, brought to you by RIMS and leap year! [2:52] RIMS likes to keep things exciting and every year we have a new president. We are delighted that the RIMS 2024 President is David Arick. David is very well known among RIMS members and chapters. He was originally an officer and a board member for the Central Ohio and St. Louis RIMS chapters. [3:11] David then served in Society roles as a member of the RIMS International Committee. He was Chair of the Long Range Planning Committee and a member of the External Affairs Committee. He joined the board in 2019 and was Vice President in 2023. We've got much to discuss with David. [3:28] His first Leadership Corner installment is now live. The link is in this episode's show notes. We're here to create a new dialog based on that and hear about what his plans are for RIMS, the greater risk profession, and how RIMS has played a pivotal role in his career. [3:55] I'm very pleased to be joined by RIMS 2024 President David Arick. David, welcome to RIMScast. [4:10] Justin and David did a webinar together right after the pandemic hit on where they thought the pandemic would lead and how bad it might get. Now they know how bad it got. [4:30] David's first Leadership Corner article as the new President is up on the RIMS.org website. There is a link in this episode's show notes. David is all about diving in. [5:09] David praises past RIMS presidents including immediate past president Jennifer Santiago. He feels fortunate to have served on the board with them and to be following in Jennifer's footsteps. She's there whenever he needs something. Having watched her as President in a tumultuous year gave David an idea of what to expect. [5:43] David is excited by the opportunity and feels humbled to follow in the footsteps of people he has watched from afar and admired over the years. [6:21] David's first experience in risk and insurance was in a claims group with Nationwide Insurance, while he was working his way through school. Then he got a job in risk management at a bank. That was where he learned about RIMS. He decided he wanted to continue in the career of risk management. [7:14] A few years later, David was working for Abbot in Chicago where he gained global experience. He then went to Emerson Electric in St. Louis, another global company in a different sector. He moved to GE in 2001 and enjoyed working there for three years. Then he came to International Paper. [8:05] David likes that risk management gives you a lot of opportunity to see across different functions both inside and outside the company. You learn a lot about the DNA of a firm. Risk management works with people across the firm and they look to risk management for guidance. You work with a broad network of external partners. [9:14] Every industry has its unique challenges and every company is different in how they view financial decision-making and legal concerns. A way of thinking, being inquisitive, and gathering facts is transferable from one industry or firm to another. If you are around risk management for a while, you build a standardized tool kit. [10:29] David's view on standards is that they have a place, depending on your industry. Every industry has different regulations that may determine the standards you follow. [11:27] In David's first risk management position, he needed knowledge. Some people in the risk department invited him to a meeting of the local Ohio chapter of RIMS. He quickly saw the available network of local risk managers, insurance companies, brokers, and others who attended chapter meetings. They were all helpful in helping David learn. [12:20] David was asked to join the board and there he saw what chapter leadership looked like. Later, he served on the chapter Board in St. Louis. Those opportunities helped him learn to network differently to attract prospective members and make meetings successful. [13:18] David commends chapter leaders who find dynamic programming to bring people back, with speakers and topics that differentiate going to a meeting from staying at home and watching a podcast or a webinar. [14:03] RIMS plug time! RIMS Virtual Workshops: Visit RIMS.org/virtualworkshops to see the full calendar. On February 7th and 8th, we have Facilitating Risk-based Decision Making. On March 6th and 7th, our friend Elise Farnham hosts Applying and Integrating ERM. [14:28] Information about these workshops and others is on the RIMS Virtual Workshops page and a link to the full calendar is in this episode's notes. [14:36] On February 29th, Hub International sponsors Ready for Tomorrow: Protecting Your Profits in the Property Market. On March 7th, in celebration of International Women's Day, Origami Risk leads the session Women of Risk & Compliance: Leading & Learning One Step at a Time. [14:58] Visit RIMS.org/Webinars to learn more about these webinars and to register! Links are in the show notes. Webinar registration is complimentary for RIMS members. [15:11] Quick shout-out to our friends at the Spencer Educational Foundation, which funds the education of next-generation risk management and insurance talent. Spencer's scholarship program is open but coming to a close on January 31st for undergraduate and graduate students and on March 1st for Ph.D. applicants. [15:30] Spencer's course development grant cycle is entertaining submissions through February 15th. Students and risk management and insurance faculty with interest can visit Spencered.org for additional details. [16:28] David discusses the biggest risks of the year ahead: how new technology will be used and the new risks it will introduce. What are the controls and framework around new technology? Cybersecurity is a current and future issue. Remote work presents a set of issues and challenges. How do you manage culture, working from a couch? [18:00] In the U.S., litigation and the abuse of the legal system are huge problems affecting a lot of industries and impacting their ability to continue. Litigation costs are out of control. There are also concerns about wars, supply chains, and natural disasters. These things will keep risk professionals busy. [18:33] The World Economic Forum released its global risks report for 2024. They list misinformation and disinformation as the number one risk for the two-year outlook and the number five risk for the ten-year outlook. Cyber insecurity is number four on the two-year outlook and number eight on the 10-year outlook. [19:07] Adverse outcomes of AI technologies is number six on the 10-year outlook and wasn't on the two-year outlook. We have these short-term and long-term risks to be thinking about within the profession. David will be presenting with a group from Marsh and Zurich at the RISKWORLD 2024 Conference on the WEF global risks report. [20:44] Ahead of the conference, David suggests reaching out to your IT and information security folks and your legal department about AI technology. It's on their radars, too. It's a great opportunity to learn how they view this topic, how it applies to your company,  and what they need from risk management. Draw in your insurance advisors, also. [22:07] David sees that it is effective when people with experience engage with those people without as much experience who are curious and want to learn and grow. There's a group of young professionals who are thirsty for knowledge and want to expand their value and grow their careers. David hopes you engage with them. [23:21] Try to give back and pay it forward a little bit. One of the exciting elements of engaging with young risk professionals is showing them that there is a path forward, helping them navigate through some uncertainty, and showing them that there are a variety of ways to be successful. Networking helps a lot in finding a path for a person. [24:05] David prefers in-person interaction to a virtual experience. He loves to be with people to see by their body language what resonates with them. It allows a genuine conversation that builds relationships. [24:47] An upcoming in-person event is RISKWORLD 2024, May 5th‒8th, in San Diego, California. David guesses he has been to RISKWORLD more than 20 times. This one will be special for David as he will be onstage and leading some of the events. David has presented at many conferences, preparing for months. He loves seeing people react. [26:16] David looks forward to RISKWORLD like a reunion. There are many old friends and people you only get to see there and you make new friends as you learn and have fun along the way. RISKWORLD presents relevant topics, “ripped from the headlines.” People want cutting-edge knowledge to take with them from leaders in the space. [27:16] David looks for speakers he respects and that he knows will deliver insightful information in a way that is meaningful to the attendees. He looks for topics he knows he wants to learn something about to take back. He looks for good speakers. [28:40] David has advice for first-time RISKWORLD attendees. First, don't over-commit. Things take longer than expected. Once you're late on your schedule, you're playing catch-up. Second, think about where you're meeting people when you're scheduling things. Things are spread out. Factor in the travel time and don't overschedule. [29:49] Justin adds, “Comfortable shoes! Maybe an extra pair of socks. There's a lot of walking involved. These convention centers are big!”  [30:19] Justin looks forward to seeing David on stage in the opening session of RISKWORLD 2024 in San Diego and to attending his session with Marsh and Zurich on the WEF Global Risks Report. “Go hear from the RIMS President directly!” [30:44] Justin looks forward to seeing David at other RIMS events this year. Justin thanks David Arick. [31:00] Special thanks to RIMS 2024 President David Arick, for joining us here on RIMScast. We hope to hear more from him throughout the year. Be sure to catch his presence at RISKWORLD 2024 in San Diego, May 5th-8th for many of the ceremonies and his session on the WEF Global Risks Report. Register today! RIMS.org/RISKWORLD. [31:29] Go to the App Store and download the RIMS App. This is an exclusive members-only benefit with all sorts of RIMS resources and coverage. Everybody loves the RIMS App! [31:55] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate! Contact pd@rims.org for more information. [32:37] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. The RIMS app is a benefit of RIMS membership and is available only for RIMS members! You can find it in the App Store. [33:01] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [33:16] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com, and check out the blog at RiskManagementMonitor.com. Justin Smulison is Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [33:38] Thank you for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: Riskworld 2024 — San Diego, CA | May 5–8, 2024 RIMS SERMC Professional Report: Managing Alternate Futures with Scenario Planning 2024 International Risk Manager Survey conducted by FERMA in partnership with PwC FERMA RIMS Leadership Corner: David Arick NEW FOR MEMBERS! RIMS Mobile App Spencer Educational Foundation Spencer Educational Foundation – Grants Page RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS CRMP Virtual Workshops RIMS Webinars: Ready for Tomorrow: Protecting Your Profits in the Property Market | Sponsored by Hub International | Feb. 29, 2024 Women of Risk & Compliance: Leading & Learning One Step at a Time | Sponsored by Origami Risk | March 7, 2024 RIMS Presents: How Deloitte Leveraged the RIMS-CRMP: A Fireside Chat | March 15, 2024 RIMS.org/Webinars Upcoming Virtual Workshops: See the full calendar of RIMS Virtual WorkshopsRIMS-CRMP Prep Workshops Related RIMScast Episodes: “Kicking Off 2024 with RIMS CEO Gary LaBranche” “Risk Management in 2024 with FERMA CEO Typhaine Beaupérin” Sponsored RIMScast Episodes: “Alliant's P&C Outlook For 2024” | Sponsored by Alliant (New!) “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response “Cyberrisk Outlook 2023” | Sponsored by Alliant “Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market” | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars Risk Management Magazine Risk Management Monitor RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Stories — New interview featuring Chris Mandel! Spencer Educational Foundation RIMS DEI Council   RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play RIMS Buyers Guide   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org and listen on Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest David Arick, RIMS 2024 President Tweetables (Edited For Social Media Use): I find that risk management gives a lot of opportunities to see across different functions inside and outside the company. You learn a lot about the DNA of a firm. … In risk management, we have to gather information. We have people contact us looking for guidance. — David Arick   Every industry has its unique challenges. Every company is different in how they view things. If you are around risk management for a while, you build a standardized tool kit. — David Arick   I commend chapter leaders in today's world where you've got so much information. You're trying to find that dynamic programming that brings people back. It requires you to network more broadly within your chapter and the community. — David Arick   Reach out to your IT and information security folks and your legal department about AI technology. It's on their radars, too. Learn how they view this topic, how it applies to your company,  and what they need from risk management. — David Arick   It's invigorating for me to hear how much better prepared young professionals are for their careers because they studied risk management or they grew up thinking about what it's like to be a risk and insurance professional. — David Arick

My guest today is Joan Burge, 4x best selling author, professional speaker, consultant, and corporate trainer who is known as the pioneer of the administrative training industry starting her Business in 1990. She's also the survivor/thriver of more adversity than seems possible for a person in one lifetime and I know you'll love her perspective on time and life!   This Episode is for you if: → You want to find out how to be an influential assistant → You're ready for a fresh perspective on what's possible for you & your career → You're ready to learn from someone who's been knocked down by life more times than seems possible, but is not done yet and is here to share their philosophy on life and time!   “I'm not done yet.” Joan Burge   In this episode we also talk about: Joan's evolving relationship with time over the years Lessons from her father-in-laws shock death in his late 60's Work hard - Play Hard: Enjoy life now not waiting Lessons from her husbands Pancreatic Cancer age 57 In one day your entire life can change, you can do all the right things & still get sick It's ok if SuperWoman is missing in action, the art of delegation Joan's own near death experience in 2014 with a rare brain tumour  Surviving open Heart Surgery in 2015 A new perspective & respect for time Making the most of every day Daily quiet time, to recharge and reset your energy The time I take for myself is an investment in me Give yourself permission to live a big life, Joan's 5 pillars of life Energy Management - Getting into flow to increase productivity Influencing your own schedule Identify what drains your energy and eliminate it from your life Information & decision fatigue The art of using your PA & delegation Prioritising your life pillars and self awareness Conference: Shaping strategy steering success Building influence - nurturing the relationships you have FOCUS in moments to increase your Productivity Joan Burge's 8 Top Tips for a Productive Life And so much more I can't wait to hear what you take away from this episode. Connect with me on Linkedin or Instagram so that we can continue the conversation there!  ⏰ It's your Time!   Show Notes Links: The Conference for Administrative Excellence: https://officedynamicsconference.com/ Office Dynamics International: https://officedynamics.com/ Joan's Monday Motivator Newsletter: https://officedynamics.com/monday-motivators/  Free Webinars from Joan: https://officedynamics.com/webinars/ Joan Burge's Social Media Links: Joan's LinkedIn: https://www.linkedin.com/in/joanburge/   About Joan Burge: Founder & CEO of Office Dynamics International | 4x Best Selling Author | Professional Speaker | Consultant | Corporate Trainer Joan started Office Dynamics International in 1990, a global industry leading Organisation that offers a broad range of high-performance, world-class training and coaching solutions for sophisticated executive and administrative assistants worldwide. In 1990 when Joan started this business it served an untapped niche. In the early days to get the training to their clients they had to overcome monumental obstacles involving corporations' and managers' attitudes, prejudices, and stereotypes about executive assistants and administrative professionals.  Joan dedicated herself to inspiring excellence, championing and encouraging administrative professionals to reach for the stars! Joan's never-ending quest to provide top-notch educational programs has earned the respect of premier clients like Cisco Systems, Battelle, Huntington Bank, AT&T, Kindred Healthcare, The Boeing Co., Humana Inc., Sunoco, Nokia, Procter & Gamble, and Nationwide Insurance. Joan is the creator and host of the Annual Conference for Administrative Excellence™ (started in 1993), her highly-acclaimed Star Achievement Series® course, the World Class Assistant™ Certification course, and more than 100 customised workshops and seminars for executive and administrative assistants. Joan has produced more than 150 educational videos for assistants. Joan has authored four groundbreaking books for administrative professionals: Amazon Best Seller Who Took My Pen …Again?  Secrets from Dynamic Executive Assistants Become an Inner Circle Assistant  Underneath It All  She is a member of the American Society for Training & Development, the National Speakers Association Las Vegas Chapter, and the Society for Human Resource Management. Office Dynamics International's Social Media Links: LinkedIn: https://www.linkedin.com/company/office-dynamics-international/ YouTube: https://www.youtube.com/@OfficeDynamicsIntl Instagram: https://www.instagram.com/officedynamics/ Facebook: https://www.facebook.com/OfficeDynamics/ Facebook Group (The Assistant Exchange): https://www.facebook.com/groups/officedynamics  ……………………….. Success by Design Training Links: ⏰ Time Management for Entrepreneurs & Professionals → Download a free chapter: https://bit.ly/downloadfreechapternow → Buy it here: https://bit.ly/BUYYOURCOPY → Buy it on Amazon (Available Worldwide) Social Media Links: Linkedin: https://www.linkedin.com/in/abigailrbarnes Instagram: https://www.instagram.com/successbydesigntraining Instagram: https://www.instagram.com/thetimemanagementpodcast Facebook: https://www.facebook.com/successbdtraining Twitter: https://twitter.com/sbdtraining YouTube: https://www.youtube.com/@successbydesigntraining ……………………….. About Abigail Barnes: Abigail Barnes is the founder & CEO of Success by Design Training, an award-winning entrepreneur, author, speaker, and corporate trainer on time management and productive wellbeing. She is a qualified coach and creator of the renowned 888 Formula and host of the Time Management Podcast In February 2012 at the age of 32 Abigail had a stroke on a work business trip to Boston USA. This was her wakeup call; time is precious and we don't have any to waste! Her Organisation Success by Design Training is on a mission to teach 1 million people by 2025 how to Become the Productive Professional using The 888 Formula.  Abigail understands human motivation and uses her own near-death experience as a catalyst for change, to inspire, empower and teach others how to maximise their time. She holds a BA Hons Degree in Business & Marketing Management, a Professional Postgraduate Diploma in Marketing, DipM ACIM, a certificate in Neuroscience Professional Development, approved by British Psychological Society and is a qualified coach, approved by the Association for Coaching and the Institute of Leadership & Management, Portsmouth University Business School. Website: www.successbydesigntraining.com Email: enquiries@successbydesigntraining.com Audio Credit: Keith Hare ……………………….. Abigail Barnes Social Media Links: Instagram: instagram.com/iamabigailbarnes YouTube: https://www.youtube.com/@iamabigailbarnes Tik Tok: https://www.tiktok.com/@iamabigailbarnes

It's the 50th episode of AgCredit Said It! In this milestone episode, the hosts get together to discuss their resolutions for the new year. Tune in to hear what suggestions each of our hosts has for farmers and how you can set goals and create plans to work towards success in your operation in the new year!  Show Notes: Resources mentioned in this episode: Ep. 27: Long-Term Care and the Farm with Robert Moore Nationwide Land As Your Legacy Program Ep. 4: What are Year-End Balance Sheets and How to Build Them with Credit Analyst Joel Althauser Ep. 26: Cash Rents - Tips & Strategies for Mitigating Risk with Barry Ward Ep. 20: Six Tips for Young, Beginning and Starting Farmers from Zippy Duvall, American Farm Bureau President Ep. 9: Ten Types of Farm Insurance Coverage You Should Know About with Luke Lichtensteiger Ohio Farm Bureau and Nationwide Insurance   Connect with AgCredit on Facebook, X and Instagram Share questions and topic ideas with us: Email podcast@agcredit.net  

AI-Driven Marketing Strategies Dr. Brett Lane, BrettSLane.com   – The Sharkpreneur podcast with Seth Greene Episode 999 Dr. Brett Lane Dr. Brett Lane is an SEO expert and digital marketing consultant who helps businesses of all sizes grow their online presence and achieve their goals through SEO, content creation, link building, and social media marketing. He is the founder and owner of SEO Outsourcing, a digital marketing agency that provides personalized and comprehensive services to clients across various industries, such as hotels, insurance, toys, products, banks, services, and auto. With over 20 years of experience in the field, Dr. Brett has a proven track record of delivering results and value for his clients, having worked with major brands like Four Seasons Hotels, Progressive, and Nationwide Insurance. He is also a lifelong learner who constantly updates his skillset and credentials, having earned his Doctorate in Digital Marketing in 2023 and completed digital marketing certifications from Harvard and Oxford University in 2022. He is a sought-after speaker and a TEDx presenter, sharing his insights and expertise on digital marketing topics. Dr. Brett is passionate about helping content creators, influencers, streamers, industry leaders, entrepreneurs, and businesses grow their following, views, and engagement on social media, SEO, and video content platforms. He is also a dedicated husband and father of two.   Listen to this informative Sharkpreneur episode with Dr. Brett Lane about AI-driven marketing strategies. Here are some of the beneficial topics covered on this week's show: - How it's important for businesses of all sizes to be easily scalable. - Why business owner should use AI tools to create and distribute content at scale. - How using AI to create content is efficient and cost effective. - Why businesses should be utilizing technology to accelerate their growth. - How efficient planning can save your business time and money.   Connect with Brett: Guest Contact Info   Links Mentioned: brettslane.com   Learn more about your ad choices. Visit megaphone.fm/adchoices

Mick Leach is Field CISO of Abnormal Security, an AI-native email security company that uses behavioral AI to prevent business email compromise, vendor fraud, and other socially-engineered attacks. At Abnormal, he is responsible for threat hunting and analysis, engaging with customers, and is a featured speaker at global industry conferences and events. Previously, he led security operations organizations at Abnormal, Alliance Data, and Nationwide Insurance, and also spent more than 8 years serving in the US Army's famed Cavalry Regiments. A passionate information security practitioner, Mick holds 7 SANS/GIAC certifications, coupled with 20+ years of experience in the IT and security industries. When not digging through logs or discussing operational metrics, Mick can typically be found on a soccer field, coaching one of his 13 kids.Abnormal Security: https://abnormalsecurity.com/unfilteredAbnormal Security Abnormal Security provides the leading behavioral AI-based email security platform Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showAffiliate Links:NordVPN: https://go.nordvpn.net/aff_c?offer_id=15&aff_id=87753&url_id=902 Follow the Podcast on Social Media!Instagram: https://www.instagram.com/secunfpodcast/Twitter: https://twitter.com/SecUnfPodcastPatreon: https://www.patreon.com/SecurityUnfilteredPodcastYouTube: https://www.youtube.com/@securityunfilteredpodcastTikTok: Not today China! Not today

With two decades of experience in digital marketing, Brett Lane is a highly regarded expert in the field, with a proven track record of delivering results for businesses of all sizes through comprehensive digital marketing services such as SEO, link building, social media marketing, and content creation. Brett has successfully worked with major brands like Four Seasons Hotels, Progressive, and Nationwide Insurance. He takes pride in providing personalized attention to each consulting client, helping to improve their Internet traffic and conversions. *Watch Brett Lane's TED Talk – Increasing Your Capacity for Personal and Professional Resiliency | Brett Lane | TEDxWilmingtonSalon: https://www.youtube.com/watch?v=I59onyj5VHI Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!   Connect with Brett Lane: Website: www.brettslane.com Twitter: https://www.twitter.com/brettslane Instagram: https://www.instagram.com/drbrettslane/ LinkedIn: https://www.linkedin.com/in/brettslane/ Facebook: https://m.facebook.com/drbrettslane/   *E – explicit language may be used in this podcast.

A discussion with David Sommers, Senior VP of Analytics, Epsilon. He has held prior roles at Cox Automotive, Advance Auto Parts, Nationwide Insurance, Bank of America, Wells Fargo, Best Buy. He talks about how he transformed from a pre-dental undergrad into an analytics executive. He outlines how he watched customer analytics evolve to include digital channels and detailed customer journey analytics. Most importantly, he talks about how technical skills aren't enough to succeed but also how people from nontraditional backgrounds can transition to a career in data science if they focus on building their skills. We also discuss the (hopefully!) obvious reasons why it is bad to use words like heteroscedasticity in a business setting. #analytics #datascience #leadership #machinelearning #ai #artificialintelligence #Epsilon #CoxAutomotive #AdvanceAutoParts #NationwideInsurance #BankofAmerica #WellsFargo #BestBuy

In the latest installment of the Innovation Storytellers Show, I had the pleasure of engaging in a profound conversation with Paul Reeder, the Executive Director of the Center for Innovation Strategies at Ohio State University. Our discussion explored what innovation truly means for businesses today, far beyond the superficial trappings that often masquerade as progress. Paul Reeder is a name that resonates with authority in the realm of innovation. His mission at the Center for Innovation Strategies is not just about fostering new ideas; it's about orchestrating a symphony of collaboration that resonates with value creation for a diverse range of stakeholders. From the hallowed halls of Ohio State to the corporate boardrooms of Fortune 500 companies, Paul's influence on innovation is profound. His expertise has been sought after by industry titans such as Procter and Gamble, Honda, and Nationwide Insurance, all seeking to infuse genuine innovation into their DNA. Our conversation was a clarion call against the backdrop of what Paul aptly terms 'Innovation Theater'—a facade of innovation that is all too common in today's corporate world. It's a world where the appearance of innovation is often mistaken for its substance. Paul's insights revealed a troubling trend where companies are quick to set up flashy innovation studios, complete with trendy furniture and attire, mistaking these superficial elements for the heart of innovation. However, Paul argues that true innovation is not about the optics; it's about the impact. It's about understanding and serving customer needs in ways previously unimagined, identifying new customer segments, and creating a 'blip in our business' that signifies real growth and evolution. This kind of innovation doesn't just happen; it requires a cultural shift and a commitment from every level of the organization, especially the C-suite. Throughout our discussion, Paul emphasized the need for a new paradigm to measure innovation—one that accounts for cultural change, customer engagement, and the ability to break new ground. We discuss how traditional metrics like cash ROI fall short in capturing the essence of innovation, which is as much about the journey as it is about the destination. As we wrapped up our conversation, it was clear that Paul's vision for innovation is both a challenge and an invitation. It's a challenge to businesses to look beyond their walls and engage with external innovation groups, creating partnerships that fuel creativity and drive growth. It's an invitation to step out of the conventional box and embrace a broader vision of what innovation can be—a strategic pillar essential to the future of any organization.  

Taking care of a dog or other pet adds up over time. In addition to the daily overhead expenses of food and shelter, there's the yearly expenses of routine vet care. But what about other expenses? Dr. Amanda Hensley estimates that on average, there is about $10,000 in “unanticipated” medical expenses over the course of a lifetime. Pet insurance can help cover those costs – and is probably going to cost you less over the lifetime of your pet than going without it. So says our guest Dr. Amanda Hensley, who says she will “die on this hill: every pet should have pet insurance.” Dr. Hensley explains the difference between wellness plans and accident and illness plans, who offers them, how much they cost … and whether you should get one, the other, or both. Links Mentioned in Today's Show: Article about Pet Health Insurance: https://www.dogcancer.com/articles/stress-and-finances/pet-health-insurance/ Healthy Paws Pet Insurance: https://www.healthypawspetinsurance.com/ Fetch Pet Insurance: https://www.fetchpet.com/ Dr. Jules Benson with Nationwide Insurance podcast episodes: https://www.dogcancer.com/podcast/stats-and-facts/dog-cancer-risk-linked-to-size-dr-jules-benson/ https://www.dogcancer.com/podcast/types-of-dog-cancer/nationwide-dog-cancer-study-and-breeds-at-risk-dr-jules-benson/ Related Links: Tesoro's True Tail About Getting $60,000 Covered by Insurance! https://www.dogcancer.com/podcast/stress-and-finances/how-tesoro-spent-60000-on-dog-cancer-treatment-diana-gerba/ All About CareCredit: https://www.dogcancer.com/articles/stress-and-finances/carecredit-for-dogs/ The Costs of Cancer Treatments: https://www.dogcancer.com/articles/stress-and-finances/cost-of-cancer-treatment-for-dogs/ Chapters: 00:00 Start 00:39 Every Pet Should Be Insured 01:42 Wellness Plans and What They Cover 04:54 Expect the Unexpected, Especially Cancer 07:50 How Pet Insurance Plans Work: Reimbursements, Co-Pays, Premiums, Deductibles 12:35 Dr. Hensley's Favorite Providers 14:40 Pre-Existing Conditions (Like Cancer) May Get Partial Coverage 18:11 Pet Insurance Saves Money Over Time 21:10 When Is It Too Late to Buy Pet Insurance 25:21 The Realistic Health Cost of Dog Ownership Over Time: $10K 28:36 Crazy True Tail About Pet Insurance Covering Almost $18,000 31:06 Pet Insurance Is Worth It, Will Get Used, and Gives Peace of Mind 32:30 Most Insurable Dog Breeds 34:30 How to Choose a Policy and What Questions to Ask 40:05 Red Flags -- Get to know today's guest, Amanda Hensley, DVM, MPH, CCRT, CVA: https://www.dogcancer.com/people/amanda-hensley-dvm-mph-ccrt-cva/ For more details, articles, podcast episodes, and quality education, go to the episode page: https://www.dogcancer.com/podcast/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Amy Shore spent most of her career in Sales and Operations. Three years ago she became the Chief Customer Officer of Nationwide Insurance with a mission to transform it into a truly customer-centric organization. In this episode, Amy will walk us through the 3 key stages of this transformation.

George Trice of Nationwide Insurance, and a distant cousin of Jack Trice, visits with John Walters. On October 7, Nationwide will host the Jack Trice Legacy Game with throwback uniforms as part of Iowa State's year-long celebration of the memory of Jack Trice. It will be a very special weekend, and George will play a big role in it.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

George Trice of Nationwide Insurance, and a distant cousin of Jack Trice, visits with John Walters. On October 7, Nationwide will host the Jack Trice Legacy Game with throwback uniforms as part of Iowa State's year-long celebration of the memory of Jack Trice. It will be a very special weekend, and George will play a big role in it.

Corporate espionage takes on a whole different meaning when Andrew and Vieves look at ads that rely on the well-worn tropes of secret agents and spycraft. Plus, the future of vitamin purchasing has come and gone, and women eating dairy products gets a fun soundtrack. Here are links to the ads we talked about in this week's show: Adobe Marketing Cloud - Secret Agent https://www.ispot.tv/ad/A_Zc/adobe-marketing-cloud-secret-agent Barbie Spy Squad https://www.ispot.tv/ad/A2PG/barbie-spy-squad-spy-squad-activate Foster Farms - Secret Agent https://www.ispot.tv/ad/7oJa/foster-farms-american-humane-certified-secret-agent-chickens Popeyes - Cajun Style https://www.ispot.tv/ad/7amW/popeyes-cajun-surf-and-turf-spike-promo-spy-mission Geico - Spy https://www.ispot.tv/ad/IZQJ/geico-the-best-of-geico-spy Geico - Undercover https://www.ispot.tv/ad/1Vf8/geico-undercover-agent Mercury Insurance - Agents on a mission https://www.ispot.tv/ad/7FQQ/mercury-insurance-ready-to-serve Nationwide Insurance - replacements https://youtu.be/jpHcFzJ6glI Spy Code Break Free https://www.ispot.tv/ad/wswN/spy-code-break-free-locked-up Sky Rover Voice Command Helicopter https://www.ispot.tv/ad/A7cA/sky-rover-voice-command-helicopter-cartoon-network-low-down Puritan's Pride Vitamin Catalog https://www.youtube.com/watch?v=Jmblew0k_1c Daisy Cottage Cheese https://www.youtube.com/watch?v=ksYtkbhPE0s

Welcome to Negotiation Made Simple where we help you master the art of negotiation and win your next deal. Over the last 15 years, John Lowry has helped thousands of people in companies like UPS and Nationwide Insurance master the art of negotiation. Now, he wants to help you. Through this podcast, he will teach you the skills you need to become a master negotiator. Every episode, explore practical tips that will help make negotiation easier, give you more confidence, and ensure you win the deal not just in your professional life, but in all corners of your life. We'll also have some fun along the way with Q&As, interviews, and coaching sessions. Whether you know it or not, there's too much at stake for you not to master negotiation, so tune in every week here on Negotiation Made Simple.Get My Newest Book: Negotiation Made SimpleSchedule a Live WorkshopSchedule a Private WorkshopGet Private Coaching from MeGain Access to My Online CourseFollow Me on LinkedIn

Meet Mark Borison. You've likely seen him around – appearing in commercials for brands like Pepsi, Mentos, Nationwide Insurance, and more – and now, you'll see him hosting and producing the Jungle Jim's Podcast for Jungle Jim's International Markets! Mark's a lover of food, comedy, travel, music, cinema, and all sorts of worldly topics & flavors. Please stand by to experience his magnetic personality, funny conversations, and more. Connect with RESLV to rediscover your own story and stay up to date with us by following any of the links below: LinkedInInstagramFacebookWatch the episode on YouTube, yes you can experience this fun in video mode!

Zack Wenthe is the Customer Data Platform Evangelists for Treasure Data. He often speaks about the marketing and customer data industry at industry events, webinars, and virtual conferences. Having spent a majority of his career in marketing and marketing consulting working with large enterprise brands like Walmart, Nationwide Insurance, FedEx, and many more, Zack now gets to tell the CDP story to help marketing teams eliminate the friction caused by silos, inefficiencies, and lack of understanding of their true customers.  Zack lives with his amazing wife and two kids on the bluffs of the Mississippi River and has one more who is away at college. Outside of work, Zack enjoys cooking, spending time with his kids, writing comedy, and maybe someday a screenplay. Questions  • We like to ask our guests in their own words, if they could share about their journey, how it is that they got to where they are today? • So, you work at a company called Treasure Data. And for those of our listeners that are not familiar with your organisation, can you tell us a little bit about what you do. • Based on your experience, and your knowledge in this particular area, what are maybe three of the top pain points that utilising this methodology, helps with customers overall experience with a brand. • How do you think ChatGPT can help organisations with the overall service experience? • As it relates to creating emotional connection and personalization, can you share with us, how you think that will help to deepen brand loyalty and of course, improve overall customer experience? • Could you share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business? • Could you also share with our listeners maybe one or two books that you've read? It could be a book you read recently, or even one you read a very long time ago, but it still has had a great impact on you. • Could you share also with our listeners what's one thing that's going on in your life right now that you are really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Do you have a quote or saying that during times of adversity or challenge, you'll tend to revert to this quote if for any reason at all you get derailed or side-tracked and you kind of just need that quote to get you back on target, back on track. Do you have one of those? Highlights   Zack's Journey Me: So, even though we read a little bit about you, a little bit of professional, a little bit of personal, we still like to ask our guests in their own words, if they could share about their journey, how it is that they got to where they are today? Could you do that for me, please?    Zack shared that he would say it's a long winding road to how he got to kind of his career. He went to college thinking he was going into theatre and yet, somehow, he ended up in marketing. But when you think about it, marketing is a lot of theatre. So, he started college, he realized he wasn't going to make any money if he went into the theatre route and kind of wandered around for a bit and kind of landed into the marketing space, ran teams for a while before he made the jump into the consulting world.  And most of his consulting career was tied to martec, he was enough of a nerd that he was a marketing technologist before that was like a title or a thing. And he could kind of translate, he could tell the marketing story to the tech people and then he could translate the technical requirements and limitations back to the marketing team and they can kind of work through the details. So, he spent a lot of his career as a strategist doing implementations and family, it got to be a lot to be with a client every week.   So, he kind of made the jump over to the product world. And he sits now as Yanique said, as the CDP Evangelist, so he gets to kind of talk about their product, and he talks to marketers that he's worked with for his entire career and kind of understand their pain points. And so, he gets to kind of come and talk to businesses, owners. And so, that's how he ended up here.    About Zack's Company – Treasure Data Me: So, you work at a company called Treasure Data. And for those of our listeners that are not familiar with your organisation, can you tell us a little bit about what you do?    Zack shared that Treasure Data is an enterprise customer data platform. And what that means is they work with typically complex organizations who are trying to bring all of their customer profile, transactional behavioural data together into a single location.  So, you may have email systems and eCommerce systems and physical point of sale systems and all these different things that have fragments of the individual kind of scattered within these different systems.  And so, the goal of a CDP or Customer Data Platform is to bring all of those profiles together. So, we're looking at a single kind of 360 degree view of that customer and therefore, they can create better customer experiences, they can create better connection, emotional connection with their customers, so that they're not having these, well, he calls it into the call centre, and they don't even know that he made a purchase kind of experiences, which unfortunately, happened way too often. So that's the pain they solve.   Me: So, let me give an example. Let's say for example, I go to my doctor and the week before I had gone to a different doctor and I did a blood test, and in the week before that I did a mammogram. And so, is it that your platform allows this doctor to see all of this medical data merged into one space and they can look holistically at the person?   Zack stated that, so with obviously with privacy and consent kind of in place, so assuming that that medical system was sharing the information, and you had consented to that, absolutely, it would bring all of that profile together, and make it available to the electronic medical record in that case or to a scheduling when you call them later now, and you have to schedule an appointment, they'd be able to see that, “Oh, by the way, you were in here a week ago, and you prefer this location.” So now they're not going to send you to one 20 miles away from you.  So, all of those little details, and it works across retail, travel and hospitality, big B2B, medical, absolutely. All of those scenarios.   Utilizing this Methodolgy in Helping with Customers Overall Experience with a Brand   Me: So, share with our listeners for me, Zack, based on your experience, and your knowledge in this particular area, what are some of I would say maybe three of the top pain points that utilizing this methodology, helps with customers' overall experience with a brand.   Zack shared that he would say the top three or the number one that they think about is this idea of the fractured individual. So, at any given time, when he's a consumer, and he's dealing with a company, he's not dealing with a department, he doesn't care whether you're the online team, or you're the marketing team, whether you're the email team, whatever variation of that departmental hierarchy you are, he just deals with the brand as the consumer.  And, unfortunately, corporations don't typically operate that way. We have structure and teams and silos. And so, what ends up happening is you end up with this fractured view of an individual, and it's frustrating from the consumers perspective, because now one day they're talking to, they're physically in a store, and they're shopping, and they're talking to somebody that's under one team, and one data system. But again, later on, they're online, and it's a whole other system.  And they recently just had a new customer joined them, and this is the exact scenario that they were trying to solve, they said, “Look, we're a high-end jewellery retailer, and during the pandemic, 80% of our people were shopping online, they were buying and spending large amounts of money. And it's not acceptable for them to walk into our store and talk to a salesperson, and the salesperson has no idea who they are, no idea about their past purchases, that's not the experience we want to create.”  And so, by democratizing or making all of this data available, they eliminate that friction, or that kind of pain point of dealing with the customer. So, that's the first one.  The second two are kind of offshoots of that is, once you've solved that major problem, then now you can start to have conversations amongst multiple teams, because you're all working on the same set of data. So, no longer are you arguing over when the last customer visited based on which system is in charge, it's all combined. And so, you're able to have a conversation, you don't go to a board meeting and hope your data is correct, because you're working on a unified set of truth. So, your analytics, your insights, all of the reporting is better.  And then the last one is now they also break down the access to data. So, a lot of times with silos, the challenge becomes, if you're in the marketing team, you're going to have to go to somebody in IT, they're going to have to pull report for you, they're going to have to go in, and it's going to take a couple weeks, they make it easier and faster for all these teams to access this information so that they can move faster, and they can move more nimbly. So, the three really is access to the first the total customer to begin with, then you can trust the data and then you can move nimbly and interact with the customer as a result of that.   How ChatGPT Can Help Organizations with the Overall Service Experience? Me: So, data is king, right? And as we've emerge out to the pandemic, and now we have all of these wonderful AI tools. Now we have ChatGPT, I would love to know your views since you're in the data world in terms of how do you think ChatGPT can help organizations? I mean, there's a lot of chatter about ChatGPT replacing people but I personally don't believe that any technology is going to replace a human being. But I would love to hear your views since this is an area that you operate in on a day to day basis across different industries, how do you see this helping or not helping the overall service experience?   Zack shared that this is a great question. He thinks ChatGPT allows us to access more information faster. But really, that's never been the problem. Really, it's never been an issue, there's no shortage of information or data, and it's never going to get less.   The problem now still lies in organizing it, accessing it, and trusting it. And so, he thinks as these models, whether it's open AIs, ChatGPT or any variation of that, or some of the other competitors, as they mature, and you start to see, he thinks the biggest question, the plugins, where you can start to bring in information, so not only can you ask your assistant, your AI assistant, “Tate, help me plan a trip to Mexico. I want to stay in an all-inclusive resort with this weather.”   And they're like, “Oh, yeah, here's some options.” Well, that's historical information. But now when you pull in a plug in, for example, and it can real time access travel, it can access weather patterns, it can access all this other information. Now, that becomes useful and now it becomes a matter of indexing and organizing and making that data accessible.  And so, he thinks that's where he gets excited, especially personally, just being able to speed up a lot of the mundane things we do on a day to day basis as a consumer, but also as a business, they, customer data platforms are going to be a source for a lot of those AI systems.  If he knows everything you've purchased from them, and he knows everything based on that what other customers have purchased, all this other information, he can feed it to an AI system, and you go shopping, and you can say, “Hey, pick out my summer wardrobe.”  And the AI system can make recommendations based on what you like, what you don't like, and it's super personalized to you because it's not just looking at what you bought maybe at the store, but because the AI is tied into other stores, it looks at what you buy in other stores, what shoes you have, how you tend to use those clothing items. Do you travel? Do you speak? All these ideas. But the idea is, by being able to really personalize at a level we've never been able to get to because of just resource scales. He thinks that's where AI gets really interesting.  Will it replace people? No, he doesn't think so. He thinks it's going become a skill much like googling is, you have to know how to Google to get through your day. He thinks interacting with AI is going to be a very similar scenario.   Creating Emotional Connection and Personalization – How Can That Help Deepen Brand Loyalty and Improve Overall Customer Experience? Me: That's interesting, like learn to Google, learn to ChatGPT, that kind of leads to my next question, as it relates to creating emotional connection. And I think it's important to recognise that all customers are human beings, and everybody has their personal preference and personalization has been one of those buzzwords for quite a few years now. But as you mentioned, before, we haven't really been able to get to that level of granular specification with customer to customer, I don't just feel like I'm a transaction, or just another person, but I feel like this was for me, only me, nobody else in the world, but me. So, can you share with us, how you think that will help to deepen brand loyalty and of course, improve overall customer experience?   Zack shared that when it comes to improving the customer experience and brand loyalty, at this point, being loyal to a brand is often not enough. We all think about all the loyalty programmes we're all members of, the average household has 20 plus loyalty cards, if not more, it doesn't make you loyal, it just means you've kind of learned to operate within that mode.  He thinks really what it comes down to is the level, which is the next level, which is brand attachment. Are you attached to that brand? And are you happy when you interact with them? And would you be sad if they weren't around? And that's a level that a lot of brands still don't operate at.  There're obviously degrees of that within different industries and different verticals. But if you think about it in that lighter, in that lens, people came out of the pandemic who were very loyal to brands and then couldn't shop in them anymore, so they found an alternative. They learned to shop online, they're like, “Oh my gosh, this was super easy.”   People who are scared of eCommerce aren't scared of eCommerce anymore, they have groceries delivered to their door. We all went through a massive shift in our buying behaviour as a result of the pandemic. But he thinks it's not just a result of that, we just accelerated what was already happening.  And so, we're in this world now where the consumer is in charge, they get to pick what they want, and brands have to keep up, they're not in the driver's seat, it's no longer, “Here's my experience. And if you want to do business with me, you have to bend to my will.” Consumers are now saying, “Hey, this is how I expect to be treated. This is the brand I want to deal with.” And we're being a lot more forceful as consumers in making those decisions, in breaking up with the ones that we don't like, and so forth.  So, that means now as we get to the personalization side, personalization has to evolve. We can't just geo target advertising to people or target based on, “Well, you bought this in the past, you're going to buy this in the future.” There's a whole other level below that, which when we get into the idea of creating those emotional connections, creating those tying into as individuals, as people, whether that's through personalization, whether that's through AI, whether it's through new ways of creating ads, we can create content at scale, that we've never been able to.  So now, he can serve you, if he knows you're an introvert, and he's a travel company, he can serve you out ads or content that shows people sitting on the beach reading, that's more appealing to you, that seems like that's vacation, versus if you're an extrovert, being able to show a group of people hanging out on the beach, socializing. And for the introvert, that's exhausting, for the extrovert that's exciting. And so, and that's a really simple example.  But if you think about that, before you'd have to create all that content, you'd have to write all that, well, AI can do all that now. You can generate those images, and you can process it and it's only the beginning, it's only going to get better, faster, easier, cheaper to do.   Me: It's amazing the amount of things that AI has allowed and when I look across the different platforms that I use, and I get these emails on a weekly basis about the platforms integrating AI into their existing solution, making it easier for the consumer. And as you mentioned before, things that would have taken 10 hours, a whole month to do ten/five years ago can literally be done in like 5 minutes or less.   Zack stated absolutely and he thinks we're just scratching the surface. He thinks right now, it's still, in a lot of ways a gimmick. Because people are just trying to figure out, what is that killer use case for his business for AI? And so, let's try something. And so, much like we had 20 years ago when people started creating websites, everybody kind of jumped online, and then they figured out what worked. And then same thing, 10 plus years ago with social media, it was like everybody needed a social media platform. And then you're like, “No, I just need a page.” Okay, but this is what this page means and then it became Instagram, AI is going to be the same thing, we're going to have this kind of wave as we figure it out.   Me: Agreed. One of the things I loved about what you said earlier, when we just started talking about the emotional connection was brand attachment. And if you think about a brand that you can't live without, like, if they were no longer in existence, how would you operate? Would you be able to find a substitute? And when you said that, what came to mind was my Apple ecosystem. So, I'm just like, I don't see any other product out there that moves so smoothly and easily. And honestly, if there was no Apple, I don't know if there would be a substitute. I would find a substitute, of course, but I wouldn't be satisfied because if they're not offering what Apple is offering, then it would mean that they're not meeting my expectations, because Apple has set the bar so high.   Zack agreed absolutely. And we all have those. And he's 100% on board with the Apple ecosystem as well, that would be his challenge. And there's probably five or six other brands in your life that if you had to replace them, you would, but you'd be frustrated by it, you'd be sad by it, you'd be upset. And he thinks that's the level that we as companies need to kind of strive for now. Now, it's not just are they loyal? Do they do they buy from us repeatedly, but do they want to buy from us repeatedly?   Me: Very true. Because want and need are two different things, right?   App, Website or Tool that Zack Absolutely Can't Live Without in His Business When asked about an online resource that he can't live without in his business, Zack stated that that's a good question. He does a tonne of research and writing and notes. And so, he'll give you two. So, he has both Evernote and Notion as his kind of a second brain for collecting and managing information. And so, he loves notebooks, he loves writing and moleskin notebooks, but he loses them, or he forgets what he wrote down in one and then it sits somewhere in a desk drawer. So, getting it into a digital system was a huge change in how he personally operates, how he manages his workload. So, Notion is probably his number one recommendation right now. And it's integrated with AI, so you can be on the cutting edge, because you can use AI write within it to summarise notes and do to do lists and all sorts of cool things.   Books that Have Had the Biggest Impact on Zack When asked about books that have had a great impact, Zack stated that he's got a couple here and he has a couple different ones. So, he's always been a huge fan of Malcolm Gladwell, so Tipping Point, anything by Malcolm Gladwell is a good one. But when we're thinking and we're talking about personalization and we're talking about psychology, a book that actually came from a recommendation by Malcolm Gladwell, he made it a comment in one of his books. But he went from the source, it's a textbook. But it's called The Person and the Situation: Perspective of Social Psychology by Lee Ross and it's like perspectives on kind of social psychology. And since he's a marketer, social psychology is a huge interest area for him.  And the thesis of this book really comes down to the idea is, how much does the situation that we're in influence the way we behave versus the person and the personality? So, in other words, all things being equal, does the person behave the same regardless of situation? Or does the situation really drive?  And a lot of times when we think of personalization, and when we think persuasion, and we think writing copy, and all these things, we focus on the person, we spend too little time focusing on the situation that they're in. And so, this was definitely a kind of a deep dive into social psychology on how much the environment around you can impact how you behave, how you interact, and how you respond to stimuli.   Me: That's a very good point, because I think the environment definitely affects you. I mean, let's say you're buying something in relation to a plumbing issue that you're having at your home, but there is an emergency, clearly, the urgency of purchase is going to be much greater just based on the environment on what's happening on the situation, versus you just randomly walking into the store and making that purchase.   What Zack is Really Excited About Now! When asked about something that going on right now that he's excited about, Zack shared that he's writing a book, he's been working on a book for a while. So, a lot of his job and his career has always been centred around storytelling. And about three years ago, he sat down, and he said, he can talk to you about that but what the heck does he mean by storytelling in business, and so he started just kind of pulling all these notes together. And then he started diving into the research and pulling a lot of things out. And so, that's been what he's been working on furiously for the last six months or so is getting that manuscript done and whatnot.   It's been amazing because he thinks the art of writing, it is one of those things that every marketer, every business owner should dedicate time to writing. So, even if you're not going to write a book, sitting down and taking the thoughts that's in your head and distilling them so that somebody else can learn them is an incredible way to not only teach yourself, but to refine your thinking and realize where you might have a gap or where you might need to explain better.  And so, even if you're not going to write a book, he would say any anybody should pick up a pen, grab a keyboard, and start writing about your passion area or your interest area, because you will unlock a lot of things about yourself when you're staring at a blank screen and you're trying to get words out of your head.   Me: Very true. Awesome. So, I'm excited about your book. I hope that when it's released, we can have you back on our podcast to discuss all the exciting buzz coming out of that book.   Where Can We Find Zack Online Website – www.treasuredata.com LinkedIn – Zack Wenthe Twitter – Zack Wenthe    Quote or Saying that During Times of Adversity Zack Uses  When asked about a quote or saying that he tends to revert to, Zack shared that he has a lot of concepts and stories and notes. And he thinks one that drives him as a marketer, and one that drives him personally, he uses it often. There's a jazz performer, his name is Art Blakey, and he had a quote, and it was simply, “If you're not appearing, you're disappearing.” And so, he kind of apply that in a lot of different ways. From marketing perspective, if you're not showing up in front of your audience, they're going to forget you, you're going to fade away.  He (Art Blakey) obviously was talking about it from a performance perspective, as a performer. If you're not up in front of the audience, you're losing that connection. But Zack thinks it applies to our personal lives as well. If you're not showing up and you're not bringing your authentic self, then you lose those connections, out of sight, out of mind is such an easy default for so many people. So, to him, that's one that he always kind of go back to, which is, just show up, be present and be out there.    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest    Links ·  The Person and the Situation: Perspectives of Social Psychology by Lee Ross The ABC's of a Fantastic Customer Experience   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience! The ABC's of a Fantastic Customer Experience Webinar – New Date Register Here    

The foundation of delivering a fantastic experience to customers is listening to them. How can you provide relevant and personalized experiences without understanding your customers and hearing their feedback?   Nationwide Insurance is known for its customer-centricity, largely because of its company-wide focus on listening to customers and using their feedback to continually improve the experience. EVP and Chief Customer Officer Amy Shore says Nationwide's dedication to offering extraordinary care to its customers starts by listening to their feedback and ideas.  Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.   

About This Episode: Obie is the leading platform real estate investors use to get insurance. By leveraging data and advanced tech, Obie delivers a modern experience for today's real estate investor in all 50 states and has bound more than $5 Billion in property value. Obie has gained significant market penetration by way of strategic partner integrations with lenders and other popular rental management platforms. Since 2017 Obie has raised nearly $14M, employs 70+ employees, and has two central office locations in IL and FL. Matthew Sutika is an award-winning entrepreneur and business owner in the insuretech sector. Following a 5-year tenure as a top ranked State Farm agent, Matt founded Skylight Insurance and within two years, he grew it to be a $5M+ brokerage through unique partnerships and technology within the multi-family community, a staff of less than five, and zero marketing budget. Bridging tried and true insurance principals with tech, Skylight merged with Obie, an insurance distribution platform for real estate investors that employs more than 70 and has raised nearly $14M. Today, he serves as their Chief Insurance Officer. Find out more about Obie and Matt at: Website: https://www.obierisk.com/ Twitter: https://twitter.com/obierisk Facebook - https://www.facebook.com/matthew.douglas.965580 LinkedIn - https://www.linkedin.com/company/joinobie LinkedIn - https://www.linkedin.com/in/matthew-sutika-a9a98013a/ Check out our YouTube Channel: Jeremyryanslatebiz See the Show Notes: www.jeremyryanslate.com/1018 Unremarkable to Extraordinary: Ignite Your Passion to Go From Passive Observer to Creator of Your Own Life: https://getextraordinarybook.com/ Sponsors: Gusto: This episode is sponsored by Gusto. Run your payroll the easy way, the same way we do at Command Your Brand. You'll get a. $100 Amazon Gift Card just for running your first payroll! http://www.jeremyryanslate.com/gusto MyPillow: Use the promo code: CYOL to get up to 60% off https://www.mypillow.com/ Audible: Get a free 30 day free trial and 1 free audiobook from thousands of available books. Right now I'm reading " Bad News How Woke Media Is Undermining Democracy" by Batya Ungar-Sargon www.jeremyryanslate.com/book  

About This Episode: Obie is the leading platform real estate investors use to get insurance. By leveraging data and advanced tech, Obie delivers a modern experience for today's real estate investor in all 50 states and has bound more than $5 Billion in property value. Obie has gained significant market penetration by way of strategic partner integrations with lenders and other popular rental management platforms. Since 2017 Obie has raised nearly $14M, employs 70+ employees, and has two central office locations in IL and FL. Matthew Sutika is an award-winning entrepreneur and business owner in the insuretech sector. Following a 5-year tenure as a top ranked State Farm agent, Matt founded Skylight Insurance and within two years, he grew it to be a $5M+ brokerage through unique partnerships and technology within the multi-family community, a staff of less than five, and zero marketing budget. Bridging tried and true insurance principals with tech, Skylight merged with Obie, an insurance distribution platform for real estate investors that employs more than 70 and has raised nearly $14M. Today, he serves as their Chief Insurance Officer. Find out more about Obie and Matt at: Website: https://www.obierisk.com/ Twitter: https://twitter.com/obierisk Facebook - https://www.facebook.com/matthew.douglas.965580 LinkedIn - https://www.linkedin.com/company/joinobie LinkedIn - https://www.linkedin.com/in/matthew-sutika-a9a98013a/ Check out our YouTube Channel: Jeremyryanslatebiz See the Show Notes: www.jeremyryanslate.com/1018 Unremarkable to Extraordinary: Ignite Your Passion to Go From Passive Observer to Creator of Your Own Life: https://getextraordinarybook.com/ Sponsors: Gusto: This episode is sponsored by Gusto. Run your payroll the easy way, the same way we do at Command Your Brand. You'll get a. $100 Amazon Gift Card just for running your first payroll! http://www.jeremyryanslate.com/gusto MyPillow: Use the promo code: CYOL to get up to 60% off https://www.mypillow.com/ Audible: Get a free 30 day free trial and 1 free audiobook from thousands of available books. Right now I'm reading " Bad News How Woke Media Is Undermining Democracy" by Batya Ungar-Sargon www.jeremyryanslate.com/book