POPULARITY
If you'd like to watch us on video, we've finally done it! Visit https://www.youtube.com/watch?v=TD1QHflnO1s&t=555s today! You can find Trish at https://www.linkedin.com/in/trishf/ and https://www.trishofalltrades.com/!(0:00:08) - AI's Future in Personal Branding (6 Minutes)We continue our conversation about community, personal branding, volunteering and more. We discuss the potential implications of AI technology, the potential for a gender-neutral voice for AI technology, and how the technology we use can affect how we hear ourselves and the world around us. We also discuss how different manufacturers can affect the sound of our hearing aids, and how our perception of ourselves and the world around us can change with new technology. Join us for part two of this conversation, now available on our YouTube channel at Shaking Sound. (0:06:23) - Starting a YouTube Channel, Hand Gestures (10 Minutes)We explore how shame can manifest differently in different cultures, like the Asian and Jewish cultures, and how shame can be passed down through generations. We reflect on our own experiences with shame, from our own parents to a traumatic language class experience. We discuss the importance of understanding our own experiences of shame, and how we can use it to our advantage. (0:15:57) - The Value of Workplace Community (5 Minutes)We discuss the role of community managers and the impact they can have, as well as the presence of virtual tools like Donut to help bridge the gap between employees. We also explore how different cultures manifest shame and how it can be passed down through generations. (0:20:30) - The Evolution of Niche Communities (9 Minutes)We examine the transition from Community Manager Appreciation Day to Community Manager Development Day and discuss the importance of investing in people in order to build social capital. We also consider how the pandemic has pushed people towards niche communities and the value of finding people with a range of shared experiences. Finally, we explore how shame can manifest differently in different cultures and how it can be passed down through generations. (0:29:19) - Personal Branding and Authenticity (9 Minutes)We examine how society, personal branding, and reclaiming our own identities shape our ideas of professionalism. We reflect on our experiences with hair straightening, curling, and the beauty of our natural texture. We explore the transition from Community Manager Appreciation Day to Community Manager Development Day, and the importance of investing in people through training and development. (0:38:03) - Podcasting Events, Personal Branding, and Volunteering (10 Minutes)We look at how AI technology can influence personal branding and the role of community managers. We transition from Community Manager Appreciation Day to Community Manager Development Day and how investing in people can help to build and strengthen communities. We explore the presence of shame in different cultures and how society, personal branding, and reclaiming our own identities can shape our ideas of professionalism. Lastly, we reflect on our own experiences with shame and how to move forward in spite of it. (0:48:29) - Volunteering and Filipino Community Engagement (8 Minutes)We can volunteer in many ways - from donating money to donating feminine products and coffee, to mentoring and talking to people. It is important to take mental health breaks at work, and we can use social media and other forms of communication to share the positive experiences we have volunteering. AI technology can influence personal branding, as well as the role of community managers. (0:56:55) - Obsession With Pie and Pie Preferences (13 Minutes)We explore the controversy of what constitutes a pie and how it can reveal a lot about someone's job. We discuss the potential for pies to be calzone-like desserts and the variety of pies around the world. We also discuss the importance of investing in people, the implications of AI technology, and the power of volunteering in our communities. We reflect on our own experiences with shame and how it can manifest differently in different cultures. Finally, we explore how society, personal branding, and reclaiming our own identities shape our ideas of professionalism. Visit us at shegeeksout.com to stay up to date on all the ways you can make the workplace work for everyone!
Colleen Le learned the hard way that no good deed goes unpunished after she volunteered to donate one of her kidneys to her shithead boyfriend because he was on his deathbed. But after surgery he had that new kidney energy and used it to pick up some two kidney'd lady at a bachelor party in Vegas. That story here: (00:49:13) (00:00:00) - Timestamps Cup of Coffee in the Big Time (00:05:48) - Fun Fact: Greta Garbo May Have Banged Hitler (00:08:40) - Holidays: National Opposite Day, Community Manager Appreciation Day (00:10:19) - This Day in History: 1964 – Nike is founded, original name was Blue Ribbon Sports (00:12:46) - Trending Mentions: 8500 U.S. Troops Put on “High Alert, ATL DA Gets Special Grand Jury Permission to Investigate Trump (00:17:34) - #3 - Woman Lets Winning Lottery Ticket go to Spam Folder (00:21:46) - #2 - Cardi B Wins $1.25 million Lawsuit Against Youtuber (00:28:16) - #1 - Joe Biden Calls Peter Doocy a Son of A Bitch on Hotmic (00:37:32) - Merrill Lynch Exec Loses Mind on Teen Smoothie Shop Employees (00:49:13) - Woman Gets Dumped After Donating Kidney to Boyfriend TikTok International Moment (00:59:26) - Vatican City - Pope Benedict XVI Claims He Had No Idea (01:04:22) - Pakistan - Pakistani Pilot Refuses to Fly After Emergency Landing (01:07:25) - Ireland - Irishman Takes Dead Uncle to Collect Pension These stories, and much more, brought to you by our incredible sponsors: Echelon Fitness - Right now for a limited time, Hard Factor listeners get up to $650 off MSRP. To get this exclusive podcast discount text FACTOR to 818181! Text FACTOR to 818181 to get up to $650 off MSRP. Mack Weldon - Visit mackweldon.com/hardfactor and enter promo code hardfactor for 20% OFF. Find your perfect look for this winter. Stamps.com - Sign up with promo code HARDFACTOR for a special offer that includes a 4-week trial, free postage, and a digital scale. No long-term commitments or contracts. Just go to stamps.com click the microphone at the top of the page, and enter code HARDFACTOR. Go to store.hardfactor.com and patreon.com/hardfactor to support the pod with incredible merch and bonus podcasts Leave us a Voicemail at 512-270-1480, send us a voice memo to hardfactorvoicemail@gmail.com, and/or leave a 5-Star review on Apple Podcasts to hear it on Friday's show Other Places to Listen: Spotify, Google Podcasts, Stitcher, Lots More... Watch Full Episodes on YouTube Follow @HardFactorNews on Instagram, Twitter, TikTok, and Facebook
Learn more about our guests:Katie's LinkedInDiane's LinkedInJennifer's LinkedInKaleem's LinkedInNeha's LinkedIn Episode resources:Clari's WebsiteAlation's WebsiteIE University WebsiteThe Better Product Community WebsiteQuora's Website If you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on Spotify
Today we have a special episode, Community Manager Appreciation Day, where our guests reveal what they are grateful for and proud of about their communities: Katie Ray, Head of Customer Community at Clari, shares her accomplishments of growth and engagement from her time managing the Saleshacker community. She also discusses her current work, hyper-growth, and engagement growth in the Clari community. Next, Diane Yuen, the new Community Manager at Alation, has extensive organic community experience after building her gaming community for seven years. Diane shares her story of taking on her first full-time community role. Jennifer Serrat, Associate Director of Community Engagement at IE University and Community Moderator at CMX, shares a story about some out-of-the-box thinking that led to the revival of her community in the middle of COVID. Kaleem McGill is the Community Manager at The Better Product Community powered by Innovatemap. He shares how he and his team audited and revamped their onboarding process for new members. And finally... Neha Agarwal, Head Community at Quora India, shares the strategy she and her team used to launch Spaces in Hindi.
A l'occasion du #CMADay, le Community Manager Appreciation Day de ce 25 janvier, on a décidé de mettre le paquet sur le sujet avec Céline, Martine, Delphine, Olivier et ma pomme. Comment définir le métier de Community Manager version 2021 ? Quels enjeux ? Quels challenges pour 2021 et les années suivantes ? C'est à écouter ici ou à lire là https://ledigitalpourtous.fr/2021/01/22/le-community-management-en-2021/ Lien pour t'abonner à la newsletter https://bonjourppc.substack.com Lien pour t'abonner à notre chaîne YouTube https://bit.ly/YTbonjourppc
Today Is A Room of One's Own Day, Better Business Communication Day, Bubble Wrap Appreciation Day, Fluoride Day, Macintosh Computer Day, Community Manager Appreciation Day, National Irish Coffee Day, Opposite Day, and Robert Burns Day Support the show (https://www.patreon.com/Itstoday)
A l'occasion du #CMADay, le Community Manager Appreciation Day de ce 25 janvier, on a décidé de mettre le paquet sur le sujet avec Céline, Martine, Delphine, Olivier et ma pomme. Comment définir le métier de Community Manager version 2021 ? Quels enjeux ? Quels challenges pour 2021 et les années suivantes ? C’est à écouter ici ou à lire là https://ledigitalpourtous.fr/2021/01/22/le-community-management-en-2021/ Bonne écoute à toi. PS : Et si tu veux écouter l’intégralité du live, le lien magique est ici https://www.youtube.com/watch?v=hwnf47DDjL4 Lien vers le groupe Discord si ça te dit de nous rejoindre et de pratiquer le cozy web https://discord.gg/bonjourppc Lien pour t’abonner à la newsletter https://bonjourppc.substack.com
There’s a lot of money in the association space, especially when it comes to helping associations connect their members online. The biggest example of this might be the recent Community Brands merger, bringing together three software companies that collectively serve more than 13,000 associations and nonprofits. Association veteran Maggie McGray recently sounded the alarm on a big problem: Associations themselves, especially small staff associations, are the ones left holding the bag right now. Association software companies and consultants, including those from the community space who saw the money, might be doing well, but small staff associations are highly vulnerable to unexpected costs. Many of them don’t even have one full-time person focusing on their online community and membership efforts, let alone have development resources or space in their budget after already investing in these expensive software solutions, and often training, consultants and conferences to go with it. Are associations being taken advantage of, and taken for granted? We discuss: The lack of in-house community and association talent at association software vendors, as compared to their large sales teams Software vendors who used to pitch their solutions as an all-in-one that are now backing away from that What association management software companies should do from here Big Quotes “From the association staff point of view, there’s a lot of frustration with the shortcomings of [association management software] and them being built by people who’ve never run an association. It’s a software platform and a suite of functionality that has been sold for the past 20 or so years in the association space as basically, ‘If you’re an association, you need this to run your business on.’ They’ve continued to add in the bells and whistles and upsell it as, ‘You want to be all in on this.’ It’s sort of like the entire industry is beholden to this technology to the tune of anywhere from hundreds of thousands to several million to $20 million. A lot of money. Especially when you’re talking about the enterprise versions that are customized out and a lot of consultants involved in that. We’ve all bought into it. We’re all beholden to these companies.” -@maggielmcg “[Software vendors] are making a bunch of money, and they can hire a bunch of sales people and stock up. The associations, your budget is limited. Your resources are limited. Each one of these [software] changes impacts your bottom line, your staff morale, your ability to do other things, your ability to serve members. It’s really a very significant impact. There’s such a disconnect. … I’ve talked to a lot of friends offline about this deal. They’re like, ‘If I have to go back to my board and explain… I just spent two years getting buy-in for this system … if I have to now go back to them in a year and say that we need to switch again because something happened, I’m going to lose my job.'” -@maggielmcg “The problem is that association execs are the ones who are in charge of the platform selection. It’s usually either lead by IT or it’s lead by C-level. It’s pretty much never, ever lead by – it’s usually not even informed by – anybody who understands what an online community is, how it functions, what functionality you need to have.” -@maggielmcg “At least in the for-profit world, whether it’s a user community, whether it’s a brand community, there’s people in marketing. There’s people in customer service. There’s people at a high enough level who are at that table, so if the company is considering investing in a software platform for that, obviously, they want to go to the internal expert who understands what you’re trying to gain from this. In the association world, you don’t have that at all. It’s a software purchase that then is sold as, ‘You just buy this, and it’s magic. It’s member engagement, and you don’t need anybody. You just buy the software and… community!'” -@maggielmcg About Maggie McGary Maggie McGary is social media manager at the American Psychological Association (APA). She has spent more than 15 years in the association world in various marketing and communications roles. Maggie is a frequent presenter at association and industry conferences on the topics of social media and digital communications best practices, as well as a blogger whose guest posts have been featured in numerous publications including The Washington Post and Social Media Today. She is a member of The Community Roundtable and has been blogging/presenting about community management and social media for the past decade. Maggie is also one of the organizers of cmad.co’s Community Manager Appreciation Day celebration. Related Links “Community Brands is Born From the Combination of Three Association and Nonprofit Tech Leaders” press releas Maggie’s website American Psychological Association, where Maggie is social media manager cmad.co’s Community Manager Appreciation Day celebration, which Maggie co-organizes Aptify, Abila and YourMembership, which now all operate as one company, Community Brands “The Community Brands Deal is Great for Vendors; Associations, Not So Much” by Maggie Higher Logic, a sponsor of the show (though not of this episode), who raised a $55 million funding round last year ASAE, the American Society of Association Executives Community Signal episode where we discussed the acceptable rate of incorrect moderation decisions JP Guilbault, president of Community Brands and formerly president and CEO of YourMembership Maggie on Twitter Maggie on LinkedIn Transcript View the transcript on our website Your Thoughts If you have any thoughts on this episode that you’d like to share, please leave me a comment, send me an email or a tweet. If you enjoy the show, we would be grateful if you spread the word. Thank you for listening to Community Signal.
One of the reasons that companies get acquired is because of the community they have. The loyal customers, the active members, the people that are directly tied to the revenue that the company generates. When a company with a strong community is acquired, what should the new company do with their community team? Paula Rosenberg joined VHX, a service that allows you to create your own Netflix-style streaming subscription service, in 2015. A year later, they were acquired by Vimeo and, a year after that, Paula joins the show to talk about what Vimeo did right, in transitioning the VHX community team. Plus: The impact of community tools on subscription retention How Paula got her start by launching a community for students, as a student advisor Conducting seller research and how VHX spreads those insights throughout the company Big Quotes “One of the things that Vimeo did very right by us, and continues to do, that I think could have potentially gone terribly wrong, if we had some acquisition with a horrible company, is we not only all came over together, we all were able to still operate together as a team. We’ve actually become our own business unit. … We didn’t feel like we were being separated from one another. We didn’t feel like we were losing all the things we loved about our office culture when we were a small team. We got to take the best of that over with us.” -@NYC_Paula “[With] one of the [VHX] networks that has the most thriving forums on our platform … we’ve noticed that their top 15% of forum participants have been there since day one and still have not churned. That’s a really nice thing to say for engagement and how [the forums are] another way to keep your audience captivated.” -@NYC_Paula About Paula Rosenberg Paula Rosenberg oversees community for VHX, an OTT, or over-the-top, video platform that was acquired by Vimeo last year. She served as chair of the awards committee for cmad.co’s Community Manager Appreciation Day celebration in 2017 and will do so again for 2018. She is a freelance writer, a contributor to We Support and volunteers with Rabbit Rescue & Rehab. Related Links Paula’s website VHX, a platform that allows you to create your own Netflix-style streaming subscription service, where Paula is community manager Vimeo, a video sharing website that owns VHX cmad.co’s 2017 Community Manager of the Year award, chosen by a committee chaired by Paula We Support, a resource for community and support programs, which Paula helps run Rabbit Rescue & Rehab, a nonprofit organization where Paula volunteers Community Signal episodes with Carol Benovic-Bradley and Alexandra Dao, two other co-organizers of We Support Roxanne Schwartz, the fourth We Support co-organizer and only one who has not yet been a guest on Community Signal Blackboard, which provides collaboration tools for classrooms “What is a Cohort Program?” by Colorado Christian University Tina Michele, who works with Paula at Vimeo, providing community support Stephen Niebauer, head of community support for VHX at Vimeo Looker, a company that believes “everyone should have access, explore and understand the data that drives their business” “Case Study: How to Use Forums to Build Your Community” by Paula, the blog post mentioned on the show that she had not published yet, about a VHX network with a community where the top 15 percent of active members had yet to churn “Vimeo Acquires VHX, Bolstering Subscription VOD Tools” by Todd Spangler for Variety The IAC Building, located in the Chelsea neighborhood of Manhattan, which Paula works out of IAC, Vimeo’s parent company Darnell Witt, senior director of support and community at Vimeo Amazon Buys Zappos; The Price is $928m., Not $847m.” by Sarah Lacy for TechCrunch Zappos, an online clothing, shoe and accessories retailer Zappos Insights, which shares Zappos company culture on a wider scale BLACK&SEXY and Yoga with Adriene, two VHX-powered networks Paula on Twitter Paula on Instagram Transcript View transcript on our website Your Thoughts If you have any thoughts on this episode that you’d like to share, please leave me a comment, send me an email or a tweet. If you enjoy the show, we would be grateful if you spread the word. Thank you for listening to Community Signal.
Why is it important for associations to understand their online communities? What are some of the ways associations are using their online communities and what are the resources needed to manage them effectively? Meet the organizers for this year's Community Manager Appreciation Day, who each have their own special perspective to add to this discussion. Ask your questions and we'll share some solid advice on how to make your online communities even stronger! Special guests include: Susan Cato Maddie Grant Ben Martin Susan Cato is a visionary leader and innovator in the world of digital strategy, online communications, and community engagement creating award-winning websites, applications, online publications and online communities for more than 15 years. Susan’s superpower is leveraging her deep understanding of digital processes, content, branding, and structures to deliver innovative and meaningful experiences for members and customers. Maddie Grant is the Lead Editor at SocialFish, a widely-read blog about social media and social business strategy. Her recent consulting work focuses on digital transformation and internal and external engagement. She’s also a Founding Partner of WorkXO, a software platform that enables companies to improve their workplace culture. Ben Martin is the Chief Engagement Officer at Online Community Results, a consultancy dedicated to helping nonprofit organizations achieve their missions and ROI using online communities. He has worked with organizations like IEEE, University of Pennsylvania Health System, Toastmasters International, and the Specialty Food Association. KiKi L’Italien is the CEO and founder of Amplified Growth, a digital marketing consultancy specializing in SEO, social media, and content strategy. She also hosts the hugely popular Association Chat live-streamed vodcast, a weekly association-centric news and education outlet which has run since 2009.
This episode is being released on Community Manager Appreciation Day 2017. We’re talking about the past, present and future of CMAD, with its creator, digital veteran Jeremiah Owyang of Crowd Companies. Now in its eighth year, CMAD recognizes the “pretty damn tough job,” in Jeremiah’s words, that community managers (and professionals) have, which can be thankless and misunderstood. We also talk about: How to be successful with the council/association model The career opportunity for community professionals in the shared and collaborative economies Will there be a 30th CMAD? Big Quotes “Senior director/VPs of community roles do exist. And typically, that happens when the professional is able to measure real business results of the community, whether that be customer satisfaction improvement or reduction in cost from customer care to the contact center or actually showing that there’s revenue being derived. Once they’re able to show real business value, they get elevated higher into the organizations, but beware the demands on them, from a business perspective, only increase. They become more visible. I also think that we see very successful people get elevated higher into their career when they’re able to tie in the communities to the actual product itself.” -@jowyang “I hate to devalue the [community manager] role in any way, but in some cases it is thought of as like a customer service role or a lowly role, and that’s unfortunate. The goal [of Community Manager Appreciation Day is to show] these are professionals that are more important than you can probably even imagine.” -@jowyang “I think [Community Manager Appreciation Day] should go away faster than [30 years] because if the role is appreciated, we don’t need such a day.” -@jowyang “[To be successful with the council model,] be first. If you see a market emerging, jump on it quickly. I had 10 weeks to launch. I left Altimeter on good terms, and then I had 10 weeks before LeWeb, where I was going to announce it on stage in front of, I think, 4,000 people or something like that, in Paris. I told these prospects, ‘You guys got to get on board, I want you to sign, and you can pay me later, let’s just sign the contract and be in the founding member set of the association, Crowd Companies.’ I was able to get 24 companies to commit, and these are all Fortune 500, so it’s pretty rare you get that level of commitment. … Once you have that momentum, then other companies started to sign on board.” -@jowyang “The thing about the council model, and associations, is we’re not charging a lot of money in comparison to their annual budget. It’s a fraction of a fraction for them. But in totality, it’s enough to sustain our small company. By no means am I getting super wealthy. I don’t drive a Ferrari or anything of an exotic nature, but we’re very happy and it’s what I want to do, I want to serve these companies in the role that I do. It’s really a very challenging business model, but if you can get it going, it can scale.” -@jowyang About Jeremiah Owyang Jeremiah Owyang is the founder of Crowd Companies, an innovation council that helps brands overcome challenges and navigate the next wave of disruption and opportunity. From the autonomous world to the collaborative economy, Owyang views every aspect of emerging technologies through the lens of growth, opportunity and constantly shifting consumer behaviors and expectations. Forever at the forefront, he identifies trends and advises major companies to adapt their business models to better connect with customers. His clients include Adobe, Electrolux, Wells Fargo, Nestle, Cisco, Western Union, Visa, Colgate, Yum and Pepsi, among others. Prior to Crowd Companies, Owyang’s career took shape as an analyst with Forrester Research, advising on social strategy for the interactive marketer. He was the founding partner and research director of Altimeter Group, specializing in customer strategy and emerging technologies. He formed Crowd Companies in 2013 to focus on the emerging collaborative economy and the maker movement. Related Links Wikipedia page for Community Manager Appreciation Day Jeremiah on Twitter Crowd Companies, Jeremiah’s company, “an innovation council for change agents who want to unlock opportunities in the collaborative economy, crowd business models and autonomous world disruptions” Jeremiah’s first blog post about Community Manager Appreciation Day Community Signal episode about the community management career ceiling, with Alexandra Dao CommunityManagerAppreciationDay.com, started by Tim McDonald and My Community Manager, now led by Ben Martin Minority Report, a film about police that are able to arrest people before they commit a crime Jive, a software vendor that serves the community space Lithium, another software vendor that serves the community space Chatter, enterprise social network software Wikipedia page for the Turing test, which is a test “of a machine’s ability to exhibit intelligent behaviour equivalent to, or indistinguishable from, that of a human” SocialMedia.org, “a brands-only membership organization for people running social media at really big companies” The Community Roundtable, a member organization for community, social media and social business leader, co-founded by Jim Storer and Rachel Happe Mobilize, a tool for communicating with groups Crowd Companies’ about page, describing their approach to the council model LeWeb, a conference where Jeremiah launched Crowd Companies Community Signal episode about a private membership community for ecommerce store owners The WELL, a pioneering online community Maria Ogneva, a community professional formerly at Salesforce.com and Sidecar, now at LinkedIn Douglas Atkin, global head of community at Airbnb Douglas Atkin’s commitment curve Transcript View the transcript on our website Your Thoughts If you have any thoughts on this episode that you’d like to share, please leave me a comment, send me an email or a tweet. If you enjoy the show, we would be grateful if you spread the word. Thank you for listening to Community Signal.
Jonathan Brewer (@HouseofBrew) or perhaps better known as "Brew" is Director of Awesome at BTC Revolutions. If you're an avid Why I Social listener you may recognize his name as he made a brief appearance on this year's Community Manager Appreciation Day edition of the podcast. That's because Brew is a core member #CMGRHangout which takes place every Friday. Brew's journey is certainly a unique one and he offers a unique perspective on the changes (or lack there of?) that have taken place in the internet and technology industry. Take the journey this week as I converse with Johnathan on this and more. This Week on Why I Social, Jonathan and I discuss: His discovery of "the internet" How communication and the internet have changed (or not changed) His journey into the social media/community focused workspace Share with your thoughts on this week's episode with #WhyISocial Subscribe on iTunes, Stitcher Radio, Soundcloud and Google. Follow at @WhyISocial. The Why I Social podcast is brought to you by Zoomph. Zoomph transforms digital marketing with real-time streaming analytics. Our platform provides you with an end-to-end solution to ignite your content, your marketing and your business from start to finish. Exclusive to Why I Social, receive 20% off all annual plans with the promo code WhyISocial20. Want to learn more about Zoomph? Check out their analytics page: http://bit.ly/WhySocialAnalytics
Gabby Yocum (@thegreat_gabbby) is the Community Manager at Zoomph and the first guest in this four-part series for Community Manager Appreciation Day. Her story begins at a job fair but her future in community and social media is clearly still being told! Note: All guests in this series were nominated by their fellow CMs during #CMAD. Share with #WhyISocial Subscribe on iTunes or Stitcher Radio or Soundcloud Follow at @WhyISocial. The Why I Social podcast is brought to you by Zoomph. Zoomph transforms digital marketing with real-time streaming analytics. Our platform provides you with an end-to-end solution to ignite your content, your marketing and your business from start to finish. Exclusive to Why I Social, receive 20% off all annual plans with the promo code WhyISocial20. Want to learn more about Zoomph? Check out their analytics page: http://bit.ly/WhySocialAnalytics
From Okinawa to Fort Worth, Christin Kardos offers years of experience in the social media and human resources world. She currently serves as Director of Social Media at Bay Leaf Digital. She was recently featured in a segment of the #AskGaryVee show. Get to know Christin as we talk Community Manager Appreciation Day, the challenges of changing countries, collaboration and Gary Vaynerchuk.
As a celebration of the heart and soul of social media (aka the community manager), I decided to have a bit of fun on this year's Community Manager Appreciation Day. I reached out to a couple of people on twitter using #CMAD and asked them to join me on the podcast. This podcast is a celebration of what makes social go 24/7, 365 days a year. This is for you, Mr or Mrs. Community Manager. Enjoy. Guests in today's episode include (in order): Brooke Haney, Courtney Doman and Emma Cunningham P.S. Credit to @MattBlackInk for the inspiration
This past week celebrated the third annual “Community Manager Appreciation Day“. As I saw the tweets roll by, I realized I have become increasingly frustrated and worried that the roll of Community Manager is not yet defined as strategic and is often […]