Podcasts about opus research

Ian Jacobs is the Vice President and Lead Analyst at Opus Research. He is based in San Francisco, California, USA. In this conversation with Mark Hillary, Ian explores how BPO is being transformed by AI and asks if we are sometimes focusing too much on Gen AI? CX practitioners have traditionally focused on the customer-facing AI changes - the improvement in chatbots - but there are many other changes taking place inside the enterprise.  Ian also talks about the pilots and experiments in AI that have worked and where more traditional CX is still working well and maybe doesn't need to change... https://www.linkedin.com/in/iangjacobs/ https://opusresearch.net/

As generative AI rapidly evolves, it's rewriting the rules for how businesses innovate and compete. In today's episode, host and LivePerson solutions expert Nirali Amin welcomes Dan Miller, founder of Opus Research, whose work as a leading analyst defined the very meaning of “conversational commerce.” Together, they explore the game-changing impact of generative AI, including why Dan thinks taking more time to plan strategically can help us fully grasp and integrate this evolving technology. He also explains how different kinds of tech providers fit into business strategies, plus the importance of a long-term, adaptable mindset to stay ahead.Join us as we discuss:How the concept of the collegiate "gap year" inspired him to advise businesses to think more strategically about integrating generative AIHow the shift from AI as an add-on to a core element highlights its crucial role in seamless customer experiences and achieving business goals.Why Dan advises vendors to prioritize outcomes and customer-centric strategies, fostering a results-driven mindset, and collaboration between IT and business teams.

In this Season 8 Opener, the episode 71, I had an exciting and an engaging conversation with Dan Miller, the founder and lead tech analyst of Opus Research. Dan is a veteran tech analyst in the field of computers and conversational technologies for close to 4 decades. We discussed some interesting aspects about the role of transformative technologies and their impact on enterprises and consumer businesses. Stay tuned for more interesting conversations from the (XTrawAI.com) podcast series on machine learning and AI applications.  --- Send in a voice message: https://podcasters.spotify.com/pod/show/raghu-banda/message

PARANORMAL ENCOUNTERS: Be Careful What You Wish For.  This episode will run on the Para-X Radio Network (www.paraxradionetwork.com) on Thursday, July 18, 2024 from 11:00 PM-12:00 Midnight (EST). Educational. Entertaining. Intriguing.On this show, Dr. Schutz interviews Les Velez, co-founder of OPUS (Organization for Paranormal Understanding and Support; research consultant for the Experiencer Resource Team; former positions as field investigator, training coordinator for field investigators, Assistant State Director in Northern California, Chairman of the Abduction Experiencer Research Committee, and team leader of the Abduction Response Team (MUFON). Images of markings, implants, stitching, incisions, and unusual writings can be seen on PARAFlixx, when aired April 14, 2024 (Season 11, Episode 7).  See information below.FACEBOOKLes VelezOPUS NetworkYOUTUBE - Interviews and ClipsOPUS NetworkAMAZONThe Unknown Other and the Existential Proposition of Alien ContactTo learn more about me, read my biography at www.paranormaluniversalpress.com.  Click on the upper right Podomatic button to go into my podcast site to hear my guests.  View my books on my website or go to Amazon.com.  Copyrighted. Go to Amazon.com, Kindle, Barnes & Noble to purchase. PLAY, LIKE, FOLLOW, and SUBSCRIBE to this program to be notified of future episodes. Doing so is FREE.TO WATCH GUESTS ON "DISEMBODIED VOICES" TV TALK SHOWTake a moment to WATCH my guests visually in a personal interview.  Les Velez can be visually seen on PARAFlixx (www.paraflixx.com) on April 14, 2024 on Season 11, Episode 7.  Shows are scheduled to launch at 8/7 Central (USA time).  Shows remain on PARAFlixx indefinitely until changes to remove are made.  Please allow an additional day in the event the show does not get launched as scheduled due to unforeseen circumstances "by the network."DETAILS FOR 3-DAY FREE TRIAL and SUBSCRIBING to PARAFLIXXON INITIAL PAGE - Go To The Bottom (see free trial box)IF SUBSCRIBINGEnter into your search bar this campaign link:  https://bit.ly/3FGvQuYDiscount Code = DV10$3.99/month (U.S.); discount is 10% off first three monthsCancel AnytimeWAYS TO ACCESS SHOWS - go to www.paraflixx.com.  Find my show by going to the upper left corner, click on BROWSE.  Scroll down to TALK SHOWS.  "Disembodied Voices."  

Join us as we talk to Aakrit Vaish, the Co-Founder & CEO of Haptik about their story. Aakrit Vaish holds a bachelor's degree in industrial engineering from the University of Illinois at Urbana-Champaign, which he completed in 2008. Following his graduation, he gained valuable experience by working with renowned companies such as Motorola and Deloitte in the Bay Area. In 2011, Aakrit joined Flurry Inc., where he served as the Director of Global Business Operations and India, playing a pivotal role in the company's success. In the years that followed, Aakrit went on to co-found several companies, including Flato.to and Interakt. He also served as a managing partner for Peercheque and as an advisory board member for H2 (h2.co), where he shared his expertise and insights with fellow entrepreneurs. In July 2013, Aakrit co-founded Haptik, a groundbreaking conversational AI platform that has revolutionized the way businesses engage with their customers. As the company's CEO, Aakrit has been instrumental in driving its growth and success by building a team of talented professionals and leading the development of cutting-edge technology. About Haptik: Haptik is a prominent conversational AI platform that helps brands create engaging and personalized experiences for users across 20 channels and 100+ languages. By using cutting-edge AI technology, Haptik enables brands to design delightful experiences that improve conversion rates throughout every stage of the customer journey. With a vision to create the most compelling conversational commerce platform of the 21st century, Haptik has established itself as a leader in the industry. The company has a global presence with offices in New York, Los Angeles, Mumbai, and Singapore and boasts an impressive client roster that includes KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance, among others. Haptik's Conversational Commerce platform has received widespread recognition and acclaim from leading industry experts, including Gartner, G2, Opus Research, and many others, who have hailed the company as a category leader in the space. Through its innovative technology and commitment to excellence, Haptik is poised to continue driving growth and success for its clients well into the future.

Doc Searls and Katherine Druckman talk to Dan Miller of Opus Research about the future of Speech and AI. Site/Blog/Newsletter (https://www.reality2cast.com) FaceBook (https://www.facebook.com/reality2cast) Twitter (https://twitter.com/reality2cast) Mastodon (https://linuxrocks.online/@reality2cast) Special Guest: Dan Miller.

This week's guest has 13 years of experience designing, deploying, and managing enterprise software solutions. Scott Baker is a Senior Analyst at Opus Research. Scott joins host Randy Ksar at the Five9 CX summit for an extended interview! Scott shares his insights on how call centers can best implement AI to set their agents up for success.Takeaways:The onus is now on companies to provide their agents with the proper support tools to enable them to do their jobs, rather than expecting agents to be subject matter experts for their vendors.Only 25% of companies take insights from their call centers and pass that information to their agents. When involving automation with your agents, start small, find the pain point, talk to your contact center, and remove the roadblocks. Using AI to offload repetitive tasks is a win/win scenario. Agents get more time back which they can then utilize to focus on more complex or pressing tasks for the company.Quote of the Show:“If you're not trying to make your agents' job more interesting, I think that's an organizational failure for sure.” - Scott BakerLinks:LinkedIn: https://www.linkedin.com/in/scottebaker/ Website: https://opusresearch.net/wordpress/ Twitter: https://twitter.com/tweetsbybaker Ways to Tune In:Apple Podcast: https://podcasts.apple.com/us/podcast/conversations-that-matter-podcast-for-contact-center/id1525650658 Spotify: https://open.spotify.com/show/6Xx9G8w6bntQayIpbkgxc5?si=cNeVuJicSHagsftlpL8-tg Google Podcast: https://podcasts.google.com/feed/aHR0cHM6Ly9jb252ZXJzYXRpb25zdGhhdG1hdHRlcnBvZGNhc3QubGlic3luLmNvbS9yc3M

This week's episode is a collection of live interviews from the Five9 CX Summit in Las Vegas! Guests interviewed on this episode are Cathryn Valladares - VP Enterprise Solutions at Nextiva, Kevin Basden - VP of Contact Center Offerings at NWN Carousel, Scott Baker - Analyst at Opus Research, and Beatrice Casanova - Sr. Director Product Management at Five9. Randy chats with guests to ask them “What's one myth about AI in the contact center you would like to debunk?”Takeaways:AI Myth “AI is unnatural and people are not familiar with it” - Cathryn Valladares. People interact with AI every single day, and businesses need to adapt. Online grocery shopping and delivery are just one example of how AI plays into daily life. AI Myth “AI is a super complex technology that is straight out of a science fiction movie that is complex and expensive to implement” - Kevin Basden. In reality, AI is quite simple to implement in your business. The price savings when using AI are quickly realized as AI can work around the clock, never gets sick, and never take a vacation!AI Myth “AI will not magically make your life better. It will never be smarter than your smartest people or know your customers better than you do” - Scott Baker. In reality, an AI isn't there to solve all your problems but rather acts as a valuable partner by providing you with information. AI Myth “AI is a complex, monolithic, scary technology” - Beatrice Casanova. In reality, AI can be adapted to a wide variety of problems to provide a wide range of solutions. To take out some of the concerns, start small, identify your business case, and work with an established partner to try a few simple solutions. Links:Cathryn ValladaresLinkedIn: https://www.linkedin.com/in/cathryn-valladares-3b3a859/Website: https://www.nextiva.com/ Kevin BasdenLinkedIn: https://www.linkedin.com/in/kevin-basden/Website: https://nwncarousel.com/ Scott BakerLinkedIn: https://www.linkedin.com/in/scottebaker/ Website: https://opusresearch.net/wordpress/ Beatrice CasanovaLinkedIn: https://www.linkedin.com/in/beatricecasanova/Website: https://www.five9.com/ Ways to Tune In:Apple Podcast: https://podcasts.apple.com/us/podcast/conversations-that-matter-podcast-for-contact-center/id1525650658 Spotify: https://open.spotify.com/show/6Xx9G8w6bntQayIpbkgxc5?si=cNeVuJicSHagsftlpL8-tg Google Podcast: https://podcasts.google.com/feed/aHR0cHM6Ly9jb252ZXJzYXRpb25zdGhhdG1hdHRlcnBvZGNhc3QubGlic3luLmNvbS9yc3M

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we have great guests too!In this episode Dave and Evan discuss trends and possibilities of conversational AI platforms with Dan Miller of Opus research. Dan Miller founded Opus Research in 1986 and helped define Conversational Commerce.Dan held management positions at Atari, Warner Communications and Pacific Telesis Group (now part of AT&T). He also served as Editor-in-Chief of The Kelsey Report, where he also oversaw the launch of advisory services on local online commerce, voice & wireless commerce and global directories.Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business.

This Week In Voice, Season 6 Episode 4, features guests Rana Gujral (CEO, Behavioral Signals), Jon Stine (Executive Director, Open Voice Network) and Thomas Lindgren (Executive Chairman, Wanderword). Stories include: 1) M&A Watch: LivePerson's Transformational Acquisitions (Dan Miller, Opus Research) 2) Healthcare's Use Of Voice Tech Seen As "Game Changer" For Diagnostics, Patient Experience (PYMNTS) 3) A Start-up Says Its Voice Recognition Tech Beats Google And Amazon At Reducing Racial Bias (CNBC) 4) Biggest Names In Voice Tech Coming To Okaloosa Island For Project Voice X (Northwest Florida Daily News) This Week In Voice, hosted by Bradley Metrock (CEO, Project Voice; General Partner, Project Voice Capital Partners) is part of the Project Voice Media Group.

Sestek's Founder and CEO, Prof. Levent Arslan, came together with Dan Miller and Derek Top from Opus Research to discuss how self-service is evolving with conversational technologies today. (April 2021)

Dan joins us to share his insights on the most important recent developments in voice AI technology and how it's enabling business transformation, as well as some of the emerging trends we're likely to see unfold in 2021.Voice AI is disrupting all kinds of industries and providing opportunities for almost every and any business unit. None, perhaps, has the potential to prosper more than the contact centre.With the potential to automate front end conversations and assist live agents, conversational AI could be the underlying capability that enables organisations to both increase self-service and improve customer experience, while creating operational efficiencies and empowering staff.Dan Miller, Lead Analyst and Founder of Opus Research, has more than his fair share of experience both with contact centre technology and speech technology on the whole. For over 30 years, Dan's been working with and covering voice AI and conversational technologies with a focus on organisational transformation.Linksopusresearch.netFollow Dan on Twitter See acast.com/privacy for privacy and opt-out information.

Contact centers have faced a tumultuous 2020 similar to most industries. This begs the question, “Is 2021 going to be any better?” Lucky for us, I caught up Leslie O'Flahavan, Principal of E-WRITE, Neal Topf, President of Callzilla, and Dan Miller, Founder and Lead Analyst of Opus Research, to create an expert panel on what contact center predictions there are for 2021. We talked about: What is going to change within the CX space between 2020 and 2021? How can companies keep employees motivated? What skills are essential in a remote contact center world? What tools will appear in 2021 that will help collaboration and engagement grow? For the entire interview, you can listen to Conversations That Matter on Apple Podcasts, Spotify, and more!

Contact centers have faced a tumultuous 2020 similar to most industries. This begs the question, “Is 2021 going to be any better?” Lucky for us, I caught up Leslie O'Flahavan, Principal of E-WRITE, Neal Topf, President of Callzilla, and Dan Miller, Founder and Lead Analyst of Opus Research, to create an expert panel on what contact center predictions there are for 2021.We talked about:What is going to change within the CX space between 2020 and 2021?How can companies keep employees motivated?What skills are essential in a remote contact center world?What tools will appear in 2021 that will help collaboration and engagement grow?

In this episode, Jean Shin talks with Dan Miller from Opus Research. This is the second part of our two part conversation with Dan. See acast.com/privacy for privacy and opt-out information.

In this episode, Jean Shin talks with Dan Miller from Opus Research. This is the first part of our two part conversation with Dan. See acast.com/privacy for privacy and opt-out information.

Consumers want to support their favorite local businesses. For this to happen, local businesses need to embrace e-commerce and go online. Greg Sterling ( https://www.linkedin.com/in/gregsterling/ ) , VP of Market Insights at Uberall ( https://uberall.com/en-us ) , joins the conversation to give us the data on local business pivoting to e-commerce. Many local businesses have been able to embrace the digital shift, most fall into three groups: Successful in shifting to online, meeting expectations to stay open, and those who are struggling and may disappear. The successful cohort are businesses who have diversification online, a robust online component, and tighter integration between online and offline. To all the agencies and salespeople, now more than ever need to be the trusted local expert, and help the local business go through a digital transformation. There is an importance of communicating with customers, and strengthen relationships. Steers away from the sales pitch, and focus on doing right by them. Greg Sterling is a recognized expert on a range of digital marketing topics and a contributing editor for Search Engine Land. Previously, Sterling was VP of Strategy for LSA (now Localogy). Before that, he had various analyst and executive positions at Opus Research, The Kelsey Group, Allbusiness.com, and TechTV. Sterling is also a former attorney. Join the conversation335: E-commerce, Now or Never, with Greg Sterling in the Conquer Local ( https://www.conquerlocal.com/ ) Community. ( https://community.conquerlocal.com/ )

Conversations are eating apps’ lunch. That was a statement made by Twilio founder and CEO Jeff Lawson at their annual user conference, Signal. That statement, along with a few others from his talk, stayed with me for a while, and eventually led to an article I wrote as part of a thought leadership series the company is currently featuring. While I was at the conference I had the pleasure of speaking with Dan Miller, founder and lead analyst of Opus Research. Dan is one of the pioneers in researching communications technology and how its used in the enterprise, particularly when it comes to the call center and how customer service.

The AI Eye: NICE (Nasdaq: $NICE) Recognized for Leadership by Opus Research and Avnet (NasdaqGS: $AVT) Announces Company Milestone

The AI Eye: NICE (Nasdaq: $NICE) Recognized for Leadership by Opus Research and Avnet (NasdaqGS: $AVT) Announces Company Milestone

Amy Stapleton is CEO and founder of Tellables which works with authors to develop interactive story games designed to be played through voice assistants and social robots. Before founding Tellables, Amy was an analyst at Opus Research where she focused on intelligent assistants and coined the term meta assistant. Earlier, she worked in the technology services group at NASA for 14 years and was also a product manager at SAP. Amy earned a PhD from the University of Wisconsin in Germanic Languages and Literature and holds degrees from UNC Chapel Hill and UNC Greensboro.

Mitch Leiberman, Program Director of Conversational Intelligence at Opus Research discusses how AI can add value to conversations, advice to businesses looking to apply AI to their organization, where he sees the future of Conversational AI and more

I’ve spent part of the summer catching up with a few folks that I’ve talked with for this series in years past. And although it’s been less been less than a year and a half since I last spoke with Opus Research founder Dan Miller, in the fast-moving area of conversational interfaces like chatbots and voice assistants, that’s feels more like a lifetime. Dan, whose company is gearing up for their Conversational Commerce Conference next month, coined the phrase “conversational commerce” in 2011. So I wanted to catch up to him to ask him where we are today with conversational commerce on the heels of the reportedly low voice shopping numbers for Alexa on the eve of the conference. I also got his take on what impact the Cortana-Alexa integration might have on adoption of voice assistants in business.

An all-star duo (Dan Miller, founder and lead analyst of Opus Research, and Amy Stapleton, founder and CEO of Tellables) discuss the latest in voice technology news, including Amazon's massive acquisition of Ring, Google's announcement of carrier and OEM programs related to Google Assistant, the explosion of voice-assistant-driven commerce, the expansion of Amazon's developer payment program, a review of the Echo Dot and Google Home Mini by a 4th grader, and Amazon's sponsorship of The Alexa Conference Presented By VoiceFirst.FM next January. Hosted by Bradley Metrock (CEO, Score Publishing) and part of the VoiceFirst.FM podcast network.

This Week In Voice traveled to the Intelligent Assistants Conference, which took place September 2017 in San Francisco, California. Put together by Opus Research, the #IAConf was a day and a half of great speakers and panels and we were able to interview several of them about current trends. Interviewees in this episode include Dan Miller, Livio Pugliese, Nandini Stocker, Mandy Chan, Mark Stephen Meadows, Andy Peart, Cathy Pearl, and Brian Roemmele. This is a special edition episode of This Week In Voice, which is part of the VoiceFirst.FM podcast network.

Before most of us knew what a bot was, Dan Miller, lead analyst and founder of Opus Research, was already looking at the potential impact the nascent technology would have on customer service and engagement. Now that bots, intelligent digital assistants and other conversational interfaces are becoming daily parts of all our lives, businesses of all sizes are expected to invest close to $5 billion by 2021, according to a new report from Opus Research - Decision Makers’ Guide to Enterprise Intelligent Assistants; The Brave New World of Bots and Virtual Agents . Dan shares some of the key findings from the report, including what is driving the current bot/intelligent assistant craze, how businesses are approaching things, the role of “metabots”, and the role artificial intelligence/machine learning is playing (and will play) in bot adoption.