Podcasts about liveperson

The Journey Beyond Death continues with Part 9, diving into the extraordinary topic of After Death Communication. In this powerful episode, we explore how contact between the living and the spirit world is not only possible—but often happening in ways most people overlook: through dreams, symbols, synchronicities, and even cutting-edge technology. Featuring internationally renowned psychic mediums Lisa McGarrity and Joyce Keller, astrologer Constance Stellas, and tech visionary Robert LoCascio, this episode offers diverse insights into how the boundary between life and death is far more permeable than we imagine. Lisa McGarrity shares how departed loved ones often reach out with subtle signs—like feathers, birds, or coins—and explains how writing letters to the deceased or placing water near your bedside can invite dream encounters. Joyce Keller adds that while some souls transition easily, others may remain in a sleep-like state until they're ready to fully cross over. Both mediums emphasize that death is not a disappearance, but a transformation into a new, liberated form of existence. Astrologer Constance Stellas brings a deeper, cosmic lens to the conversation, showing how soul contracts, karmic patterns, and even death transitions are visible in a birth chart. And Robert LoCascio introduces Eternos, a groundbreaking AI platform designed to preserve human consciousness—allowing future generations to interact with digital avatars of loved ones long after their physical passing. ------------------------------ Featuring in order of appearance 03:00 - Psychic Medium Lisa McGarrity 14:53 - Psychic Medium Joyce Keller 37:03 - Astrologer Constance Stellas 48:44 - Robert LoCascio, CEO of Eternos ------------------------------ Lisa McGarrity – Psychic Medium Lisa McGarrity is a seasoned psychic medium with over 25 years of experience. She offers intuitive sessions that address past, present, and future issues, and she communicates with ancestors in spirit. Lisa is the owner of Envision Crystal, a metaphysical store on Long Island, and provides services including psychic readings, spiritual mediumship, shamanic healing, soul retrieval, past life regression, and custom spell services. Website: ------------------------------ Joyce Keller – Psychic Medium, Author, and Radio Host Joyce Keller is an internationally respected intuitive counselor, healer, lecturer, and hypnotherapist. She hosted "The Joyce Keller Show," America's longest-running live intuitive advice show, beginning in 1987 on New York's WGBB 1240 AM. Joyce has authored seven international best-selling books, including the Angel Series, "Seven Steps to Heaven," and "The Complete Book of Numerology." Website: ------------------------------ Constance Stellas – Astrologer and Author Constance Stellas is an astrologer of Greek heritage with more than 25 years of experience. Practicing mainly in New York City, she serves clients in the arts, academia, and business. Her work has been featured in The New York Times, Marie Claire, and other major media outlets. She has authored several books, including "The Hidden Power of Everyday Things," "The Astrology Gift Guide," and "Advanced Astrology for Life." Website: ------------------------------ Robert LoCascio – CEO of Eternos Robert LoCascio is the co-founder and CEO of Eternos, an AI-powered legacy platform that preserves individuals' life stories through interactive AI avatars. Before launching Eternos, he founded LivePerson in 1995, which became a leader in web chat and AI messaging platforms. Robert is also the founder of EqualAI, a nonprofit organization focused on reducing bias in artificial intelligence development. Website:

On this episode of The Freedom Framework Show, Sam Silverman interviews Brandon Fluharty, a former high-earning sales executive who intentionally transitioned from a seven-figure corporate career to become a "Purposeful Performer." Brandon shares his journey from climbing the corporate ladder to designing a life and business focused on autonomy, intentionality, and personal fulfillment.They discuss:From Soccer Dreams to Sales Success: Brandon's unconventional path, from aspiring professional athlete to mastering strategic sales at major companies like LivePerson.The Autonomy Principle: Why Brandon consistently chose the path of an individual contributor, focusing on increasingly complex deals rather than moving into management.The Seven-Figure Exit: The thoughtful process and key factors that led Brandon to leave a lucrative corporate career to pursue his own ventures.Beyond the Grind: Brandon's philosophy of prioritizing "joyful human moments" and designing his year around personal fulfillment, rather than solely maximizing income.The Solopreneur Reality: The challenges and rewards of being a solopreneur, including overcoming imposter syndrome, managing time effectively, and building a supportive network.The Three-Level Framework: Brandon's unique system for staying grounded and supported, involving mentors, peers, and mentees.Advice for Purposeful Performers: Practical insights for anyone seeking to leverage their sales skills to create a more intentional and fulfilling life, both professionally and personally.This episode is a must-listen for sales professionals, aspiring entrepreneurs, and anyone seeking to escape the conventional "hustle culture" and design a life aligned with their values and priorities. Brandon's story offers a powerful alternative to the typical narrative, emphasizing long-term thinking, sustainable success, and the importance of putting your well-being first.

פרק מספר 488 של רברס עם פלטפורמה, שהוקלט ב-7 בינואר 2025 - פרק ראשון לשנת 2025, בתקווה שתיהיה שנת בשוורת טובות. אורי ורן מארחים באולפן בכרכור את גיא גרינאפל מחברת Pillar Security כדי לדבר על LLM ו-Security.

Today we fulfill Laura's Christmas wish and transform the pod into That Murder Pod™ as Laura and Kevin dive into the fascinating intersection of true crime and technology with guest and good sport, Paul Ruppert. Together, they explore how advancements in tech might have helped solve or even prevent some infamous murder cases. Laura walks Kevin and Paul through three chilling real-life cases: the tragic Brenda Spencer school shooting that inspired The Boomtown Rats' hit song "I Don't Like Mondays", the horrifying family murders involving Jasmine Richardson and her boyfriend, and the mysterious disappearance and murder of Girly Chew Hossencofft. As we examine each case, we discuss the roles that tech, from early internet monitoring to forensic advancements and surveillance, could play in uncovering clues and preventing such crimes. Whether you're a true crime enthusiast or a tech aficionado, this episode is sure to get you thinking about the powerful role technology can play in solving crimes.Paul Ruppert, the CEO of Global Point View is a veteran CPaaS and mobile services executive, strategy consultant and holder of 2 tech patents enabling global text messaging, with career experience in both the private and public sectors applying a range of multidisciplinary skills exercised at the highest levels of both arenas–from corporate boardrooms to the White House. He has generated over $400M in direct sales, is a skilled cross border negotiator, technology innovator and strategic partnership driver with two decades leading global commercial, product, marketing teams and M&A deals in B2B SaaS sales. Prior to entering the private sector, with a Harvard masters graduate degree Paulserved over a decade in policy and political roles as an legislative assistant to a USSenator, economic development advisor to a cabinet Secretary, a technologyindustry lobbyist and White House staffer. His private sector achievements are exceptional including scaling startups from $0 to $Billion valuations, forging global strategic partnerships, doing business in 80 countries, working with private equity and $B enterprises managing $130M business P&Ls, and managing cross border, cross cultural teams of teams having lived in the US, France and China. Paul leads Global Point View Ltd, a strategy consulting firm providing insights to technology companies seeking guidance on focus, strategies and plans via scaling, partnerships and acquisitions. His international clients have included Facebook, MasterCard, Western Union, Liveperson, Infobip, private equity and venture firms looking to leverage mobile services in their digital plans for conversational commerce. This episode contains discussions about murder, suicide, and violent crimes that may be distressing to some listeners. Please listen with care and prioritize your well-being.

In a world where AI is reshaping customer service, how do we avoid the trap of the Billion-Bot Fallacy and truly elevate the customer experience?In this episode, we're joined by John Sabino, CEO of LivePerson, to discuss how data and generative AI are revolutionizing customer interactions—without falling into the trap of over-automation. John shares insights on how integrating CRM, ERP, and marketing systems can create personalized, seamless customer journeys.We'll also dive into the "crawl, walk, run" approach to AI adoption, explore how brands are using AI to deliver hyper-personalized service, and highlight why the key to smarter, more empathetic customer service lies in balancing automation with the human touch.We also discuss:How combining data from voice signals, emails, and digital interactions helps match customers with the right agents and sales reps.Why a "crawl, walk, run" strategy is key to effective AI adoption, ensuring solid infrastructure and human oversight.How blending AI with the human touch improves service quality and creates genuine value.

This week, we present an interview from Spark, LivePerson's signature product launch event, exploring how AI is revolutionizing sales and marketing with two industry leaders: Chris Moloney, CMO at Mr. Cooper, and Madhura Deshpande, VP of Digital Shopping and Sales at Signet Jewelers. They'll share how they're leveraging LivePerson's AI solutions to transform customer interactions—whether it's through personalized chat, voice AI, or real-time data insights. From driving sales to creating standout customer experiences, Chris and Madhura reveal how AI is delivering real, measurable results.Join us as we discuss:How Mr. Cooper and Signet use AI for real-time, personalized sales.The importance of routing customers to the right agents on their preferred channels.How Signet boosts agent productivity with AI for seamless interactions.

Great marketing is born at the intersection of art and science, where strategy effectively meets creativity.In this episode, we chat with Dan J. Levy, Senior Director of Product Marketing, Content, and Communications at LivePerson, to uncover the sophisticated mechanics behind brand storytelling in conversational AI.Dan shares his expert approach to weaving compelling narratives that resonate deeply with audiences, ensuring messaging aligns seamlessly with customer values. He reveals why LinkedIn remains an unparalleled platform for fostering authentic connections in the B2B space and explains how to leverage emotional intelligence to drive decision-making in a complex market.Join us as we discuss:How ChatGPT can turn one piece of content into multiple formats, simplifying complex products into effective go-to-market strategies.The power of brand storytelling: combining customer research and strategic storytelling to create a compelling, consistent narrative.AI and Human Connection in B2B marketing: how leveraging AI to understand emotional drivers boosts customer engagement and fosters lasting loyalty.

In this special episode, host Nirali Amin is coming to you live from the Money 20/20 conference in Las Vegas with special guest Laura Miller, EVP of Consumer Strategy and Digital at Frost Bank!With over 20 years of leadership experience at Frost, Laura shares how her work with AI and automation is empowering agents to work smarter, go deeper with customers, and provide the outstanding human-to-human support Frost is known for. Recorded on the ground at the world's leading financial conference, this episode explores how AI simplifies tasks so agents can navigate high-pressure situations with ease. Laura also discusses her work with LivePerson, the importance of committing to responsible AI, and emphasizing customer experience over efficiency.Join us as we discuss:Frost Bank's responsible approach to AI that aligns with its organizational goals and vision for customer service.How LivePerson AI empowers agents to turn negative situations into positive experiences.The importance of governance and leadership alignment for successful, ethical AI deployment.

As generative AI rapidly evolves, it's rewriting the rules for how businesses innovate and compete. In today's episode, host and LivePerson solutions expert Nirali Amin welcomes Dan Miller, founder of Opus Research, whose work as a leading analyst defined the very meaning of “conversational commerce.” Together, they explore the game-changing impact of generative AI, including why Dan thinks taking more time to plan strategically can help us fully grasp and integrate this evolving technology. He also explains how different kinds of tech providers fit into business strategies, plus the importance of a long-term, adaptable mindset to stay ahead.Join us as we discuss:How the concept of the collegiate "gap year" inspired him to advise businesses to think more strategically about integrating generative AIHow the shift from AI as an add-on to a core element highlights its crucial role in seamless customer experiences and achieving business goals.Why Dan advises vendors to prioritize outcomes and customer-centric strategies, fostering a results-driven mindset, and collaboration between IT and business teams.

Dave is joined by Ruth Zive, CMO at LivePerson, who shares her journey in marketing leadership across tech and nonprofits. Ruth talks about aligning marketing and sales teams and navigating enterprise marketing.Ruth and Dave cover:How to align marketing and sales teams by focusing on shared goals and accountability for pipeline outcomesThe best-performing marketing channels for driving enterprise pipeline — including SEO, email, and eventsInbound and outbound strategies in enterprise sales and how they work together to build a successful pipelineTimestamps(00:00) - - Intro to Ruth (06:27) - - Work-Life Balance as a CMO (20:41) - - How to Balance Cost, Volume, and Conversion Rates in Channel Optimization (23:18) - - Optimizing Enterprise Sales (27:12) - - Why You Need to Align Sales and Marketing Leadership (30:19) - - Budgeting and Measuring Brand Initiatives (33:11) - - How to Plan for Future Revenue (36:39) - - Quarterly and Monthly Marketing Strategy Execution (38:45) - - Creating Weekly Leadership Priorities and a Problem-Solving Document (44:02) - - How To Make a Good Hire Send guest pitches and ideas to hi@exitfive.comJoin the Exit Five Newsletter here: https://www.exitfive.com/newsletterCheck out the Exit Five job board: https://jobs.exitfive.com/Become an Exit Five member: https://community.exitfive.com/checkout/exit-five-membership***This episode of the Exit Five podcast is brought to you by our friends at Calendly. You've probably heard of Calendly. And you probably have used it to schedule meetings with people outside your company.But did you know you can also use Calendly on your website to increase conversion and create a better hand off experience with sales? Speed to lead is everything and that's why B2B marketing teams today use Calendly to convert leads the moment they're ready to talk to sales. Instead of doing the whole follow-up late dance, you can book meetings right within the forms on your website. And Calendly has the routing and integrations you need to make sure your prospects get booked with the right sales rep.Smith.ai increased their website bookings by 26% using Calendly. And Katalon, the all-in-one test automation platform, was able to increase their conversion rate 3X using Calendly.Join over 20 million users who count on Calendly to simplify meetings, save time and drive revenue revenue by removing the friction from your website. Visit calendly.com/exitfive to get started with a 14-day free trial.***Thanks to my friends at hatch.fm for producing this episode and handling all of the Exit Five podcast production.They give you unlimited podcast editing and strategy for your B2B podcast.Get unlimited podcast editing and on-demand strategy for one low monthly cost. Just upload your episode, and they take care of the rest.Visit hatch.fm to learn more

With our second season of Generation AI coming to a close and an exciting third season on the horizon, it's time to take stock of what we've learned from our incredible guests — and where AI and CX are going next. In this Season Two Finale, your host Ruth Zive sits down with John Sabino, LivePerson's CEO, to dig deeper into conversations started by our all-star lineup of guests, including leaders from BNY Mellon, Northwestern Mutual, Ancestry, IBM, Simpler Media Group (CMSWire), and many more.Ruth and John tap into these discussions, as well as John's extensive experience as a top executive at B2B SaaS companies, to iron out just what enterprises need to be doing today to get the true ROI out of AI.Join us as we discuss:Andrea Dobrindt (IBM's) philosophy of “business problems first, tech second”Dom Nicastro's (Simpler Media Group) assertion that customer service agents are the most important people at a companyNir Galpaz's (8x8) view that bots and AI should not be looked at as cost-cutters, but instead should be focused entirely on improving customer experiencesHow AI stacks up against other momentous changes John's seen in his career in B2B SaaS

Episode SummaryIn this episode, Ruth Zive, CMO of LivePerson, discusses how to successfully navigate the AI landscape with business leaders. She shares LivePerson's conversational flywheel framework for understanding customer needs and implementing AI in a practical way. Ruth also emphasizes the importance of aligning sales and marketing teams through shared goals and data-driven strategies. About the guest Ruth Zive oversees LivePerson's global marketing organization, focused on growing scalable, measurable, and predictable world-class demand generation, with operational rigor. A three-time enterprise software CMO, she leads the company's digital and demand generation, field marketing, and sales development, vertical and product marketing, branding, and internal and external communications functions. Connect with Ruth Zive Key takeaways- Understand customer needs through data insights before implementing AI - Use a framework like the conversational flywheel to practically implement AI and continuously improve - Prove business benefit and ROI of AI to consumers to narrow the "AI gap" - Align sales and marketing teams by holding them accountable to shared pipeline outcomes - Empower SDRs as brand ambassadors to improve conversion and feedback loops - Standardize messaging in an early funnel and ensure consistency through implementation Quotes"Business leaders have this enthusiasm around AI, this eagerness to roll it out. But then on the consumer side, there's a little bit of a reluctance. And we think that all ultimately comes back to delivering ROI on your AI investment." -Ruth Zive Recommended Resource Books-”Amp It Up" by Frank Slootman - A book about winning go-to-market strategies that influenced Ruth. Podcast -Honestly by Bari Weiss - Ruth's current favorite podcast that covers controversial topics gracefully. Websites -Fast Company - Ruth contributes articles here every couple of months. ⁠Connect with Ruth Zive⁠ | ⁠⁠⁠⁠⁠⁠⁠Follow us on LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ |⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website

-ROB LOCASCIO: THE GODFATHER OF CHAT ON AI & COMMUNITY- For today's episode Edgar and Ken extend a special welcome to Rob LoCascio to the True Alignment® podcast. Rob LoCascio is the Founder of LivePerson, Inc. and current developing companies centered around how AI impacts community. He brings a unique view and working relationship with AI and what that looks like for the future of how our connections with technology will impact our lives.    The purpose of The True Alignment® podcast is to start the conversation around alignment, both in business and personal life, and it is up to you to see that conversation through. As always, if you have any questions, possible topics, or are looking to take your alignment further, please reach out to us at info@truealignment.com.   Alignment Survey   Executive Education For more about Anderson College's Executive Education programs go to https://anderson-executive-education.pagedip.app/ . Here you will find the Learning to Lead Course taught by Edgar Papke.   Links & Show Notes Learn more about Rob LoCascio Learn more about LivePerson Learn more about True Alignment® here Edgar Papke Ken Sagendorf  Heather Kuhar Anderson Colleges' Executive Education James Neuhalfen     Music Music by, local Colorado band, The Skinny  

Nirali Amin is the SVP Global Solutions and Success at LivePerson. She is based in the US. LivePerson recently published a report focused on the state of customer conversations and the emerging "AI gap" between the willingness of customers to use and accept AI customer service solutions and the willingness of executives to roll out these solutions. This gap points to a bigger picture that is focused on the digital transformation of customer service processes. Mark Hillary called Nirali to talk about the research and the bigger picture for tech solutions in customer service today. https://www.linkedin.com/in/nirali-amin/ https://www.liveperson.com/ State of Customer Conversations 2024: https://www.liveperson.com/customer-conversations-report Digital Transformation: https://www.liveperson.com/solutions/digital-transformation/

Join us on this episode as we delve into the remarkable life journey of Vitaly Gordon, whose diverse experiences span continents, careers, and cultures. Born in Baku, Azerbaijan, within the former Soviet Union, Vitaly's early life was marked by the rich engineering legacy of his family, against the backdrop of a city known for its stark societal contrasts. This episode uncovers the profound impact of his upbringing and the subsequent emigration of his family to Israel following the Soviet Union's collapse.In Israel, Vitaly's path took a pivotal turn as he served in an elite Israeli intelligence unit, akin to the American NSA. We explore how this high-pressure, high-stakes environment fostered a unique blend of leadership, responsibility, and the ability to make critical decisions under duress—skills that would later define his entrepreneurial spirit.Transitioning from military to civilian life, Vitaly entered the tech industry, starting at LivePerson in Israel before making a significant leap to Silicon Valley, joining the data science team at LinkedIn. This segment of his journey offers listeners an insider's perspective on the tech scenes in both Israel and Silicon Valley, revealing how these experiences shaped his entrepreneurial journey and led to the founding of Faros AI.Throughout the episode, we dissect how Vitaly's diverse background—from the disciplined environment of the Israeli military to the innovative ecosystems of Israel's tech industry and Silicon Valley—equipped him with a unique set of skills and perspectives. These experiences not only influenced his approach to entrepreneurship and leadership but also highlighted the importance of embracing challenges and opportunities for personal and professional growth.Don't miss this inspiring exploration of how Vitaly Gordon's journey from the Soviet Union to the forefront of the tech industry embodies the transformative power of pursuing one's passions, adapting to new environments, and continually seeking out new challenges.

Achieving optimal growth calls for collaboration between marketing and finance.Ruth Zive, CMO at LivePerson, joins Melissa to dive into data-driven decisions and the critical need for business partnering between the CMO and CFO. She shares insights on driving scalable growth, pipeline coverage and brand awareness in B2B SaaS marketing, as well as nuanced marketing metrics and the impact of AI investments on customer experience.Discussed in This Episode:Marketing strategy and data-driven decision makingImproving finance-marketing business partnerships for better outcomesMetrics, ROI, and efficiency in enterprise B2B SaaS

Achieving optimal growth calls for collaboration between marketing and finance.Ruth Zive, CMO at LivePerson, joins Melissa to dive into data-driven decisions and the critical need for business partnering between the CMO and CFO. She shares insights on driving scalable growth, pipeline coverage and brand awareness in B2B SaaS marketing, as well as nuanced marketing metrics and the impact of AI investments on customer experience.Discussed in This Episode:Marketing strategy and data-driven decision makingImproving finance-marketing business partnerships for better outcomesMetrics, ROI, and efficiency in enterprise B2B SaaS

Generation AI is back for a stellar second season! Season 1 featured interviews with leaders from Virgin Media, Alvaria, IBM, TechCrunch, ZoomInfo, and many more — and we're leveling up for Season 2. To kick off this new slate of episodes, your co-hosts Ruth Zive (CMO, LivePerson) and Joe Bradley (Chief Scientist, LivePerson) break down the emerging “AI Gap” between businesses and their customers when it comes to using artificial intelligence to engage with one another.Also new to Season 2: our “Hype It or Hate It?” segment, which puts 60 seconds on the clock for a rant about what's going great or what's failing in AI, CX, or the business world right now. Join us as Ruth and Joe discuss:The hard truths in the recently released State of Customer Conversations report – and what brands need to know to live up to consumer expectationsWhy customers are skeptical – and which customer demographics feel most positive and negative toward AI and automationStrategies for closing “the AI Gap” between businesses and their customers

According to research conducted by Sales Enablement PRO, organizations with dedicated enablement efforts report a nine percentage-point increase in average win rates compared to organizations that do not have dedicated enablement efforts. So how can you make sure that your enablement strategy is setting your organization up for repeatable success?Shawnna Sumaoang: Hi, and welcome to the Win Win Podcast. I’m your host, Shawnna Sumaoang. Join us as we dive into changing trends in the workplace and how to navigate them successfully.Here to discuss this topic is Gail Behun, the director of revenue enablement at LivePerson. Thank you for joining us, Gail. I’d love for you to tell us about yourself, your background, and your role. Gail Behun: Thanks for having me. So I have been here at LivePerson only a couple of months, but I’ve been in revenue enablement for about ten years. I started off as a seller and became a sales leader, and then really found the impact of sales enablement to be so powerful on the entire org. And I’m incredibly passionate about empowering salespeople and associated teams to be as efficient, and as effective as possible. SS: I love that. On that note, I think one of the things that stood out on LinkedIn, you also mentioned your passion is around building really scalable and repeatable sales success. In your opinion, what role does enablement play in driving that for the business? GB: I think we have to be the cheerleaders for scalable and repeatable. I think our sales leaders are very good at solving individual problems, individual quota issues, and individual deals, but enablement is well suited to look big picture at the processes and tools that we have in place that make that process repeatable. Revenue enablement has the opportunity to really streamline the effectiveness of our sellers through our tools, our talk tracks, and our training. And we’re uniquely positioned to do that because we’re not involved in a deal. We’re involved in every deal on some level. SS: Absolutely. Now, I know you all just implemented Highspot, but prior to that, your team had multiple separate tools to deliver enablement programs. What were some of the challenges that your organization faced with that approach? GB: I think every organization is faced with the dreaded G-drive scope creep, where there are ten versions of this, and nine versions of this, and one lives on this drive, and this rep has downloaded the deck, and now they’re making changes on their own, and there just wasn’t tight governance. And as organizations grew, especially radically during COVID, it just got out of control. Having a unified tool became a must-have as we and a lot of other companies have taken a slowdown in hiring and an opportunity to reset our systems moving forward. SS: Absolutely. From your perspective, how does having a unified enablement platform help you to overcome some of the challenges to your earlier point around being able to drive scalable and repeatable sales success? GB:  My goodness, the amount of time sellers spend not selling is upwards of 70%. It’s just crazy the amount of time that they spend getting deals through the process and looking for materials and where we can cut that time down and make them more efficient. Gives them that time back to be more customized in their engagements with their customers and be able to expand their business offerings and value rather than working through cumbersome systems. And so a single source of truth is critical to that. And that’s what a unified tech stack provides. It was one of the biggest reasons for us moving to Highspot, but the bigger reason is the buyer’s experience and the Digital Sales Rooms, and having those both under one company umbrella made it a win for us. SS: I love that. Now, another key reason your team decided to implement Highspot was to reinforce the value of enablement as really a strategic tenant for the business. What are some of the strategic initiatives that enablement supports at LivePerson and how will you leverage Highspot to help? GB: Our team is relatively new. LivePerson went through an enablement reset. Because so much of our sales motion is grounded in the expansion phase, so much of our initiatives this year are around account expansion. And, as I said, Digital Sales Rooms are a game changer when it comes to interacting with existing customers and showing ongoing value. And so the ongoing value metric is incredibly important for us as we double down on that facet of our business. It also helps us dramatically when you’re talking about multi-threading and getting into additional stakeholders because with existing accounts it’s very easy to have one great champion but not go deeper than that, and Digital Sales Rooms and the engagements we have through Highspot will allow us to have more powerful multi-threading and more opportunities to open more doors within our client account. SS: I love that. I think that’s a great initiative and a way for Highspot to help support that. Now, I know one of your goals in implementing Highspot was also to ensure a really strong alignment with marketing. What are some of your best practices for collaborating with marketing and how are you driving strong alignment through Highspot? GB: Yeah, I don’t think there’s anything more important than making sure our sellers are up on those marketing messages because those marketing messages, that’s what marketing is talking to our accounts and our customers out in the space about, it’s what we’re known for being thought leaders: having great analytics and information. So, having a single point for that information within Highspot is incredibly important. Our marketing team and our field marketing team each have their own sections: field marketing, especially because we do a ton of customer-facing events, and so for them to organize that for all of the sellers to see where they’re going to be out live and in person, “What type of events? What are the talking points?” Become critical as well. Sellers, even before pre-COVID when we were all at home, but especially now, we have to be able to tell each other’s stories. And so marketing is great at collecting those stories. They’re telling customer stories through case studies. Enablement, we’re telling customer stories through what we call win stories, which are more behind the scenes. So we’re creating win stories that let us interview a seller, tell the good, bad, the ugly, and then we can tie those to those case studies. And so it gives the sellers the information they need to go out to market, but also to have the conversations behind the scenes. SS: Fantastic. Now, as we mentioned early on, you have started the work of establishing a great foundation in your implementation, and I know that you’ve just launched Highspot to your teams. What were some of your best practices to ensure a successful launch? And how are you measuring success? GB: We had an amazing CSM implementation manager on the Highspot side who gave us some great advice, and we did a lot of ramp-up activities. We had a cheerleading squad with internal leaders who were making videos that were hosted on the Highspot page, talking to our potential users, saying, “Here’s what you’re going to love about it, here are some ways you’re going to use it.” We wrangled in our frontline managers and our leaders to speak to why we made this move, making sure that they didn’t feel like it was just another piece of software we purchased, and that this was critical to the way that they did their jobs. Our senior project manager on the project gamified a great deal of the onboarding. And so you could get points for different activities and she would post out the winners. And we’re not done. We’re going to continue to share those videos over the next couple of weeks. We launched Highspot at the same time, right before our sales kickoff. And so our sales kickoff pre-work was actually to create a video and host it on Highspot.I got everybody in and using the tool. And now we have these great videos people have made that we’re scoring and we’re going to give prizes out over the next couple of weeks. So we are going to continue to hype this. We’re going to do some, sharing and awards for a great Digital Sales Room or a great engagement that somebody’s utilized the site for, to show those best practices.And then continuing education. We just have to continue to have office hours, see what kind of questions people are asking, and make sure the site is answering those so that we can make sure we continue to build it out. We’ve launched it, but honestly, I think we’re probably 30 to 40 percent done, meaning we have a lot more to do, and that next phase is going to be driven by more interactive content, more video content, and more user-driven content as they push us to add and make more valuable for the site. SS: And one area in particular, because you’ve mentioned it early on in the conversation where I know you aim to achieve strong adoption is in the use of digital rooms. As you’ve mentioned, it’s a great way to get deeper into the accounts that your team’s going after. How do you plan on driving adoption of Digital Rooms with your revenue-facing teams? GB: That’s a great question. Partially by cheerleading it through their front-line managers, making sure their front-line managers are asking, Hey, here’s this deal you have in play. Let’s look at your Digital Sales Room. Let’s look at it together. Let’s see where you’re getting engagement. As I said, the post-sale motion is a big part of what we do.So working with our CSMs. Have you launched a room? What’s the engagement you’re getting? Not just right before your QBR, but on an annual basis. And so really working with our frontline managers to be our champions in those areas, I think is going to be the biggest push. And then again, showcasing good successes, being able to show, “Hey, this account has a very high level of usage of their room.”We’ve got a great number of downloads. We’re seeing a lot of multiple people logging in and show that as a best case so that we can continue to say, “Hey, don’t you want to have that engagement for your accounts?” SS: I love that. Now, again, I know that LivePerson is just at the start of its enablement journey with Highspot, but what are some of your key goals for enablement in the year ahead? And how do you plan to leverage Highspot to help you get there? GB: One of our key goals I’ll speak to is just what I would call a brand unification. LivePerson went through a lot of twists and turns over the last couple of years. And so having a strong unified message is going to be incredibly important.So working with our marketing team to have a great unified message for our brand to be able to gamify that through some sales contests where we can have people upload elevator pitches and point of view decks and things like that, where they’re talking to the brand, they’re saying the words that we need them to say in the way that we need them to say it is going to be one of our key goals. Engagement within our accounts going deeper and wider, and we’ll be able to measure that through the Digital Sales Rooms and the adoption in those spaces. And then account retention is one of our biggest goals – retention and expansion. And so again, we’re pushing home on the backside of usage, whether it’s for QBRs and beyond, to make sure that we have as much engagement as possible year-round. So how do we make sure that a Digital Sales Room isn’t opened and then we have a client login, they do their QBR and then they don’t look at it for six, seven months? So, consistent engagement is going to be important because that’s the motion of selling 365 days a year is what makes a difference. When you come up to renewal with an account, have you added value all year? And using these rooms is going to let us see that we’re giving that value out to our customers in a tangible way. SS: I love that. Gail, thank you so much for joining us today. I really appreciate the time.GB: Thank you.SS: To our audience, thank you for listening to this episode of the Win podcast. Be sure to tune in next time for more insights on how you can maximize enablement success with Highspot.

In der heutigen Folge „Alles auf Aktien“ sprechen die Finanzjournalisten Nando Sommerfeldt und Holger Zschäpitz über höchste Ehren für Amazon, üble Prognosen zweier E-Autobauer, einen tollen Ticketing-Auftrag und die Liste der potenziellen KI-Disruptions-Opfer. Außerdem geht es um Siemens Healthineers, Teladoc Health, SMA Solar, Solaredge, Wallgreens, Walmart, Rivian, Lucid, Palo Alto Networks, Zscaler, Sentinel One, Crowdstrike, Gitlab, WisdomTree Cybersecurity ETF (WKN: A2QGAH); SAP, CTS Eventim, Palantir, Super Micro Computer, ARM, C3.AI, Adobe, Chegg, Coursera, Yext, Booking, Expedia, Tripadvisor, Fiverr, Manpower Group, Robert Half, Vimeo, Yelp, Ringcentral, Squarespace, Omnicom, Interpublic, Dan & Bradstreet, ADP, H&R Block, Dropbox, Accenture, DXC, IBM, Freshworks, LivePerson, Paychex, UiPath, Genpact, TaskUs, Smartsheet, Invesco Nasdaq 100 Equal Weight ETF (WKN: A3EE27). Wir freuen uns an Feedback über aaa@welt.de. Ab sofort gibt es noch mehr "Alles auf Aktien" bei WELTplus und Apple Podcasts – inklusive aller Artikel der Hosts und AAA-Newsletter. Hier bei WELT: https://www.welt.de/podcasts/alles-auf-aktien/plus247399208/Boersen-Podcast-AAA-Bonus-Folgen-Jede-Woche-noch-mehr-Antworten-auf-Eure-Boersen-Fragen.html. Disclaimer: Die im Podcast besprochenen Aktien und Fonds stellen keine spezifischen Kauf- oder Anlage-Empfehlungen dar. Die Moderatoren und der Verlag haften nicht für etwaige Verluste, die aufgrund der Umsetzung der Gedanken oder Ideen entstehen. Hörtipps: Für alle, die noch mehr wissen wollen: Holger Zschäpitz können Sie jede Woche im Finanz- und Wirtschaftspodcast "Deffner&Zschäpitz" hören. Außerdem bei WELT: Im werktäglichen Podcast „Das bringt der Tag“ geben wir Ihnen im Gespräch mit WELT-Experten die wichtigsten Hintergrundinformationen zu einem politischen Top-Thema des Tages. +++ Werbung +++ Du möchtest mehr über unsere Werbepartner erfahren? Hier findest du alle Infos & Rabatte! https://linktr.ee/alles_auf_aktien Impressum: https://www.welt.de/services/article7893735/Impressum.html Datenschutz: https://www.welt.de/services/article157550705/Datenschutzerklaerung-WELT-DIGITAL.html

This episode I have the opportunity to sit down the new RES Executive Board President Gail Behun. She opens up and shares her thoughts and observations about:The current state of the revenue enablement professionHer 4 key revenue drivers for measuring the success of enablementObservations from the 2023 RES Experience and what's to comeHer priorities and vision for RES in 2024 and beyondGail Behun is a seasoned Sales Enablement leader, currently serving as the Director of Revenue Enablement at LivePerson, a global industry leader in AI-powered solutions. With an extensive career spanning high-growth SaaS companies, Gail has honed her expertise in sales and marketing roles, processes, methodologies, and business practices. Her approach to enablement is centered on building high-performing teams and ensuring comprehensive employee learning and development.  She thrives on connecting the dots innovatively and pioneering new initiatives in enablement, learning, sales, and operations.  Gail is not only committed to advancing her organization's goals but also to the broader enablement community's growth and success.Please subscibe on Apple, Spotify or Google.

Vince Beese is the Founder of Sales HQ. In this episode, he shares his vision for a dynamic community tailored for high-performing sellers and sales teams. He also shares insights on his career as a rep and leader in high-growth companies such as: LivePerson, Experian, SugarCRM & Meta. SPONSORS: • Surfe (Connect your CRM with LinkedIn in 60 seconds) - https://www.surfe.com?fpr=ssp use this link with promo code JWSURFE5 for a 5% discount on your first year EPISODE LINKS: • Connect with Vince on LinkedIn: https://www.linkedin.com/in/vbeese/ • Sign up for Sales HQ: https://www.saleshq.co/ CONNECT WITH JESSE: • Linkedin: https://www.linkedin.com/in/jessewoodbury/ • Twitter: https://twitter.com/jessewoodbury • Website: https://jessewoodbury.com/ HELP GROW SSP: • Join the Slack Community: https://launchpass.com/saas_sales_players • Subscribe! • Leave a rating, write a review and share • Ask about 1:1 performance and career coaching with Jesse • Check out the above sponsors, it's the best way to support the show GUEST HIGHLIGHTS: Ian Koniak, Brandon Fluharty, Scott Leese, Jamal Reimer, Jen Allen-Knuth, Andy Paul, Collin Mitchell, Rafael Figueroa, Tim Zielinski, Christian Banach, Rajiv 'RajNATION' Nathan, Belal Batrawy, Christine Rogers, Chris Beall, Dustin Brown, Patrick Baynes, Jeroen Corthout, Nate Nasralla, Gabe Lullo, Vince Beese

If we can provide our sales team with clear, real-life examples of successful strategies and approaches, it will be easier for them to replicate those practices.

In this week's special episode of In AI We Trust?, we interview three of our EqualAI Badge Program alumni—Xuning (Mike) Tang (Verizon), Diya Wynn (AWS), and Catherine Goetz (LivePerson)—to discuss their journey's in the responsible AI field, share their highlights from the EqualAI Badge Program and AI Summit, and underscore the main takeaways from our co-authored white paper: An Insider's Guide to Designing and Operationalizing a Responsible AI Governance Framework.

Episode SummaryIn today's episode, AppSec CTO at Palo Alto Networks, Daniel Krivelevich, joins Matt to talk about AppSec for the modern engineering ecosystem. Daniel is a Cybersecurity expert and problem solver with a proven track record from working with numerous enterprises across several different industries, with a focus on Application and Cloud Security. He has served in the Intelligence Corps of the IDF, 8200, as a Security Specialist at LivePerson, and as the Cloud & Application Security Lead at Sygnia. He is also the Co-Founder of Cider Security, which was acquired by Palo Alto Networks in December 2022.Today, Daniel talks about how his views have been shaped by his experience on both sides of the equation, the rapid pace of software development, and the role of codification. Why is visibility such a vital part of mitigating threats? Hear about the changing role of security, the struggle with maintaining cybersecurity 101, and Daniel's recommended sources to stay up to date. Timestamp Segments·       [02:43] How Daniel's experiences have shaped his AppSec views.·       [09:27] The software engineering paradigm shift.·       [12:24] The role of security.·       [16:42] Is it realistic for security to keep up with software development?·       [20:27] How the engineers' freedom of choice impacts security.·       [26:14] The role of codification to reduce the attack surface.·       [30:21] Tools as targets.·       [34:47] How to mitigate threats of the increasingly complex ecosystems.·       [39:21] What's next?·       [44:40] The struggle with cybersecurity 101.·       [47:03] How Daniel stays sharp. Notable Quotes·       “The attacks that abuse the engineering ecosystem, they're not theory anymore.”·       “The challenge is helping defenders focus on what matters.”·       “Attackers always choose the path of least resistance.”·       “Once you have that visibility, you are usually capable of significantly reducing your attack surface.”·       “It's not the zero days that are what's leading.” Relevant LinksWebsite:          www.paloaltonetworks.com.LinkedIn:         Daniel Krivelevich. Resources:AppSec for the Modern Engineering Ecosystem.Secure applications from code to cloud. Prisma Cloud, the most complete cloud-native application protection platform (CNAPP).Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

AI has captured the attention and imagination of people around the world. Regardless of age, experience or industry, a major shift has happened in regards to AI transformation — it's become real in our everyday lives.LivePerson's Ruth Zive, Chief Marketing Officer and Joe Bradley, Chief Scientist join together as hosts to kick off the very first episode of Generation AI — a show intended to cut through the noise and deliver real information and applications in today's exciting tech-powered world.Join us as we discuss:AI's amazing transformative power and the importance of understanding real-world applicationsPractical and philosophical implications of balancing automation with human involvementThe importance of adventuring beyond your comfort zone and actively participating in AI conversations

Coming soon from LivePerson... Generation AI: Automating Better Business is a new show for those who understand that the technology decisions of today will shape the world of tomorrow.Subscribe now and never miss an episode!

Brandon Fluharty (VP of Strategic Account Solutions for LivePerson) and my frequent co-host Howard Brown (founder and CEO of Revenue.io). On today's episode we're talking about Brandon's speciality: selling big deals and making big money. Brandon's developing quite a following online among sellers who want to learn how to earn a 7 figure income. We dive into the key pieces of guidance and advice that he gives to sellers who are looking to make that step up in performance and earnings. We dig into how to structure big deals. And how to build the right team of support around you. Because no one wins deals on their own. It's a fascinating discussion and we get into all of this and much much more. Sponsored by: Revenue.io | Unlock exponential growth with an AI-powered RevOps platform | Revenue.io Explore the Revenue.io Podcast Universe: Sales Enablement Podcast Selling with Purpose Podcast RevOps Podcast

Colossal Biosciences aims to bring back extinct species and restore biodiversity. Prior to Colossal, Ben was the founder of Hypergiant Industries, a leading AI company that works with Fortune 500 clients and the US government. He also founded Conversable, which was acquired by LivePerson, and Chaotic Moon Studios, which was acquired by Accenture. He is a serial entrepreneur, now working to support the restoration of healthy ecosystems. And one of the ways he is working to do that is by bringing back to life the Wolly Mammoth and The Dodo. Twitter of Host (Shamus Madan): @mbitpodcastTwitter of Guest (Ben Lamm): @federallammLearn more about Colossal here.

An artificial intelligence program could soon create a digital version of yourself. So, what are the implications when that's possible? Rob LoCascio is the founder and CEO of LivePerson, a company that develops conversational commerce and AI software. Ricky Mulvey caught up with LoCascio to discuss: - How artificial intelligence will change how you interact with brands - Starboard Value's campaign to change LivePerson's board and CEO - The unlocks that quantum computing could provide tech companies - What natural language processing programs are revealing about interspecies communication Companies mentioned: LPSN, GOOG, GOOGL Host: Ricky Mulvey Guest: Rob LoCascio Engineer: Rick Engdahl Production Assist: Dana Corl

Rob LoCascio, CEO of LivePerson, discusses making generative AI safe for enterprise-level brands. Hosts: Carol Massar and Matt Miller. Producer: Paul Brennan.  See omnystudio.com/listener for privacy information.

SMALL WORDS TO MOONSHOTS | Ben Lamm, a multi-time founder who is currently working on bringing back the woolly mammoth, joins host Gregg Garrett to discuss how small words can lead to HUGE ideas. Of course, Ben shares his Top 3 or 4: Thomas Tull, who reminds him to just keep going; John McKinley, who taught him how to live servant leadership; Richard Garriott, who has stoked his passion to explore; and his grandmother, who has taught him that he can do anything. And you have to hear what he has to say about picking a principle and not allowing anything to budge you from it.  About Ben Lamm     Ben Lamm is the co-founder and CEO of Colossal. Ben is a serial technology entrepreneur driven to solve the most complex challenges facing our planet. For over a decade, Ben has built disruptive businesses that future-proof our world. In addition to leading and growing his own companies, he is passionate about emerging technology, science, space and climate change. Active in angel investing, incubators and startup communities, Ben invests in software and emerging tech, and is deeply engaged in the technology, defense and climate change communities. Prior to Colossal, Ben served as the founder and CEO to a number of companies, including Hypergiant, an enterprise AI software company focused on critical infrastructures, space, and defense; Conversable, the leading conversational intelligence platform that helps brands reach customers through automated experiences acquired by LivePerson; and Chaotic Moon, a global creative technology powerhouse acquired by Accenture. Ben was also the co-founder of Team Chaos, a consumer gaming company acquired by Zynga. Ben is a fellow of the Explorer's Club, whose mission is to promote the scientific exploration of land, sea, air, and space by supporting research and education in the physical, natural and biological sciences. He also serves as a Scientific Advisory Board member on the Planetary Society and sits on the Advisory Board for the Arch Mission. Ben has appeared as a thought leader in many publications, including the Wall Street Journal, New York Times, Forbes, Entrepreneur, Wired, TechCrunch, VentureBeat, and Newsweek on topics such as innovation, technology and entrepreneurship. SHOW HIGHLIGHTS During this episode:  Introduction [0:00] Small words, big impact [0:52] Introduction to Ben [3:03] Colossal, de-extinction,and technology [4:24] The “Top Three” Thomas Tull: reminds him to just keep going [06:59] John McKinley: taught him how to live servant leadership [19:38] Richard Garriott: stoked his passion to explore [29:29] Ben's grandmother: taught him that he can do anything [38:17] Other Points of Interest: Encouraging moonshots [44:09] Transparency in industry [48:35] You have to hear this… Pick a principle and don't budge [49:02]    

The O'Leary Review Podcast Guest: Raphael Juarez   Show notes available: https://briandoleary.substack.com/p/developing-a-mindset-sales-coaching?sd=pf   I had the pleasure of welcoming sales development specialist Rafe Juarez on the show. Rafe specializes in cold-calling on behalf of clients in the “B2B” realm.   Rafe Juarez – Quick bio Raphael Juarez has spent years at every level of the sales cycle. With OnDemand Pipeline, he has been the Chief Conversation Starter for a variety of tech companies such as LivePerson, BDR.ai, Bridgepointe Technologies, PIXO VR, MaxOne, and Herff Jones. Specializing in tech startups, Raphael has engaged with a variety of stakeholders from executives in Fortune 500 companies to athletic directors and trainers at major universities to Major League Sports. In addition to his expertise in prospecting, Raphael is an experienced sales coach and trainer specializing in working with BDRs on cold-call script creation and one-on-one cold call role-playing. In the past, he has held positions as Head of Sales, Sales Development Director, and Channel Manager. Raphael is a graduate of Michigan State University and has his Sandler Sales Training certification.   Rafe's Links On Demand Pipeline https://ondemandpipe.com/   LinkedIn https://www.linkedin.com/in/raphaeljuarez/   Tom Woods School of Life https://tomschooloflife.com/   Tom Woods 100 One of the goals of this program is to get at least 100 people within the Tom Woods orbit on the podcast. “Tom's orbit” is loosely defined, but we have less than 90 to go now! WhoIsInTheTomWoodsWorld.com — A page with all my #TomWoods100 conversations. School mentioned Michigan State University   Sales Training Mentioned Sandler   Dunning-Kruger Effect A cognitive bias whereby people with low ability, expertise, or experience regarding a certain type of task or area of knowledge tend to overestimate their ability or knowledge. Some researchers also include the opposite effect for high performers: their tendency to underestimate their skills. In popular culture, the Dunning–Kruger effect is often misunderstood as a claim about general overconfidence of people with low intelligence instead of specific overconfidence of people unskilled at a particular task. (Wikipedia) https://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect     Books Mentioned Robert Kiyosaki - Robert Kiyosaki books   Elmer Wheeler - How to sell yourself to others   Quarterbacks Mentioned Joe Burrow 'He's as tough as it comes': Why the Bengals' Joe Burrow plays QB like a linebacker Tom Brady Brady's career from Pro Football Reference   Of course, I referenced two former Big Ten quarterbacks that DID NOT attend Rafe's alma mater, Michigan State, and, in fact, went to fierce rivals of the Spartans. Burrow attended Ohio State (but in two seasons at LSU, he led the Tigers to the National Championship in Heisman Trophy-winning 2019 campaign). Brady went to U of Michigan. He won 7 Super Bowls and is widely considered the greatest pro quarterback in history. Perhaps, instead, I should have mentioned the great Earl Morrall, Brian Hoyer, Tony Banks, or Kirk Cousins. For this I apologize to Spartan Nation.   Defending the Faith and Public Speaking https://sophiainstituteforteachers.org/shop/product/speak-the-faith-student-workbook   Fountain.FM Listen and support us at the same time over at Fountain.FM “Fountain is the only place where listeners and podcasters get rewarded for the value they provide for others.” Fountain is powered by the Bitcoin Lightning Network, “the payment system which allows us to transact with other people or businesses around the world using Bitcoin - the world's first and leading cryptocurrency.”     Go to BrianDOLeary.com for more information.    

Introducing Density64/12/23Looking for a powerful CRM to manage your customers? Look no further than RhinoLeg CRM! With 73 features and starting at just $49.97/month, RhinoLeg is the perfect solution for any business. Developed by Antonio to gather a cult following, RhinoLeg will soon be available on both Apple and Android as apps, allowing you to take your CRM on the go. RhinoLeg also offers $99.97/month and $297/month subscriptions, giving you the power to choose what's right for your business.With RhinoLeg, you'll never have to write your own emails again. Our AI email writer takes care of everything for you. And the more you use the CRM, the smarter it gets. RhinoLeg is like having 40 assistants and 40 salespeople working for you.But RhinoLeg isn't just any CRM. It's a CRM that connects to your social media, finding people similar to those in your CRM and creating a message to send to potential customers. Antonio wants RhinoLeg to write, talk, work, and think for you, making your job easier than ever before.RhinoLeg offers a wide range of features, from contact management and sales tools to marketing and customer service tools. With RhinoLeg, you can segment customers, manage knowledge, track customer journeys, and much more. Plus, RhinoLeg integrates with social media advertising platforms and website analytics tools, allowing you to run targeted ad campaigns and gain insights into customer behavior.So what are you waiting for? Head to www.rhinoleg.com today and sign up for RhinoLeg CRM. Your business will thank you!Focus for Today We are not launched yet. This is not your plan. Your plan is #1 in App Store. How do you get this done? Antonio has been gathering data and being disruptiveToday, he's in beta statusAntonio's Guide to Being DisruptiveGet attention immediately at all costsGather a cult followingServe that cult following wellFix your prototypeGo back to the cult following and serve them well againYou should've been making more money the whole timeMake more moneyThe internet gives you options, which is the best and worst thing to happen to entrepreneurs   How can we make this the Instagram or TikTok of Business.     How can we dominate the cellphone? Do we really need a website? Do we? How can we create 1,000 super fans a day?  How can we get users to log on 2 hours a day? https://sproutsocial.com/insights/facebook-stats-for-marketers/?amp How can we use the 4 major Social Media's to grow like Instagram did? How can we disrupt the Major 4 players like Instagram did? How can we make people look good, like Instagram Filters? Maybe makeover— but this will need to be instantlyHelp women look goodRhinoLeg CRM73 features$49.97/monthAntonio built RhinoLeg to gather a cult followingAfter the website comes out, it will be available on Apple and Android as appsCRM will be available to connect to your social mediaWill find people similar to the people who are already in your CRM and create a message to send to your potential customersAntonio wants the CRM to write, talk, work, and think for youThere are also $99.99/month and a $297/month subscriptionsAI email writerYou don't have to write your own emailsVYBNShort video platform that creates content for youCan digitize your face and avatarSample your voiceTranscribes your scriptsPushes out content for youThe more you use the CRM, the smarter it will getRhinoLeg is 40 assistants and 40 sales people.RhinoLeg FeaturesContacts: The core of any RhinoLeg system is the ability to store and manage customer contact information. This includes basic details such as names, email addresses, phone numbers, and physical addresses.Sales: RhinoLeg systems often include sales tools to help manage the sales process, including lead management, sales forecasting, and sales pipeline tracking.Marketing: RhinoLeg systems also often include marketing tools to help manage marketing campaigns, including email marketing, social media management, and customer segmentation.Customer Service: Many RhinoLeg systems also include customer service tools to help manage customer support requests and issues, including ticket management, knowledge base management, and customer feedback tracking.Analytics: Finally, most RhinoLeg systems include analytics tools to help businesses gain insights into customer behavior, sales performance, and marketing effectiveness.mobile app integrationMobile device access: The ability to access the RhinoLeg on mobile devices, such as smartphones and tablets, for on-the-go productivity and customer management.Lead routing: The ability to automatically route leads to the appropriate sales team member based on specific criteria, such as territory or product expertise.Customer segmentation: The ability to segment customers based on demographics, behavior, or other factors, and tailor marketing and sales strategies accordingly.Knowledge management: The ability to create and manage a knowledge base of product information, FAQs, and other resources to help support teams provide fast and accurate answers to customer inquiries.Customer satisfaction surveys: The ability to send customer satisfaction surveys to gather feedback and identify areas for improvement.Forecasting and trend analysis: The ability to forecast future sales and revenue based on historical data and trends, and analyze market trends and customer behavior to identify new opportunities.Lead nurturing: The ability to automate targeted campaigns and communications to nurture leads and move them through the sales funnel.Multi-channel communication: The ability to communicate with customers across multiple channels, including email, phone, social media, and chat.Contract management: The ability to manage contracts and other legal documents related to sales and customer interactions.Payment processing: The ability to process payments directly within the RhinoLeg, making it easy to track payments and manage customer accounts.Social media engagement: The ability to respond to and engage with customers on social media platforms directly from the RhinoLeg.Customer journey tracking: The ability to track and analyze the entire customer journey, from initial contact to conversion and beyond, to gain insights into customer behavior and preferences.Marketing attribution: The ability to track the effectiveness of marketing campaigns and attribute revenue to specific marketing channels.Field sales management: The ability to manage and track field sales activities, including route planning, appointment scheduling, and order management.Voice-enabled commands: The ability to use voice commands to perform tasks within the RhinoLeg, such as scheduling appointments or updating customer information.Virtual meetings and webinars: The ability to host virtual meetings and webinars directly from the RhinoLeg, allowing for seamless collaboration and communication with customers and team members.Inventory management: The ability to track inventory levels and manage orders and shipments within the RhinoLeg.Customer feedback management: The ability to collect and analyze customer feedback, including surveys and reviews, to improve customer satisfaction and loyalty.Machine learning-based lead generation: The ability to use machine learning algorithms to identify potential leads and recommend personalized outreach strategies.Document automation: The ability to automate the creation and sending of documents, such as proposals and contracts, directly from the RhinoLeg.Integration with social media advertising platforms: The ability to integrate with social media advertising platforms, such as Facebook and LinkedIn, to run targeted ad campaigns and track their effectiveness.Integration with website analytics tools: The ability to integrate with website analytics tools, such as Google Analytics, to track website traffic and behavior and gain insights into customer behavior.Partner relationship management: The ability to manage relationships with partners, including tracking deals and commissions, and collaborating on joint marketing and sales initiatives.Social listening: The ability to monitor social media and other online platforms for mentions of your brand or competitors, and track sentiment and engagement.Gamification: The ability to use game-like mechanics, such as rewards and badges, to motivate sales teams and encourage healthy competition.Artificial intelligence: The ability to use AI and machine learning algorithms to automate tasks, provide personalized recommendations, and predict customer behavior.Predictive analytics: The ability to use historical data to predict future trends and behaviors, and make data-driven decisions.Sales coaching: The ability to provide training and coaching to sales teams, using analytics and feedback to identify areas for improvement.Business process automation: The ability to automate routine tasks and workflows, freeing up time for sales and support teams to focus on more important tasks.Data visualization: The ability to create visualizations and dashboards that make it easy to understand complex data and identify trends and patterns.Artificial intelligence-powered chatbots: The ability to use AI-powered chatbots to provide customer support and answer frequently asked questions.Social media integration: the ability to manage social media accounts from within the RhinoLeg software, schedule posts, track engagement, and monitor brand mentions.E-commerce integration: the ability to integrate with e-commerce platforms, manage orders, and track customer interactions across channels.Document management: the ability to store and manage documents related to customer interactions, such as contracts, invoices, and proposals.Calendar management: the ability to schedule and manage appointments, meetings, and tasks within the RhinoLeg software.Customizable dashboards and reports: the ability to create customized dashboards and reports that show key performance metrics and provide insights into sales and customer behavior.Collaboration tools: the ability to collaborate with team members on customer interactions, such as sharing notes, tasks, and files.Email marketing: the ability to create and send email campaigns to targeted customer segments, track open and click-through rates, and measure campaign effectiveness.Referral tracking: the ability to track referrals from existing customers and measure the effectiveness of referral programs.Integration with phone systems: the ability to integrate with phone systems to log calls, track call duration, and record call notes.Localization: the ability to support multiple languages and currencies, and adapt to local business customs and regulationsContact management: A central database for storing and managing customer information, including contact details, demographics, and communication history.Sales Team and Customer Opportunity ManagementQuantifying the opportunities that your sales team has with customers is a relatively basic feature of RhinoLeg. Referred to as lead scoring, it allows users to identify the customers that are most likely to convert. This helps streamline sales/marketing teams, improve efficiency and optimize your sales process.Lead management: Tools for tracking and managing leads throughout the sales funnel, including lead capture forms, lead scoring, and lead nurturing workflows.Sales pipeline management: A visual representation of the sales pipeline, including stages, tasks, and deal value. This can help sales teams stay organized and focused on closing deals..Mobile app: A mobile app that allows users to access their RhinoLeg data from anywhere and stay connected with their customers on-the-go.Sales Analytics. On the subject of reporting, sales analytics is one of the most valuable features of a RhinoLeg. Users can create better sales campaigns in the future by analyzing the hard data of past campaigns. RhinoLeg helps you collect data from social media, polls and website traffic, then analyze it — all with the same software.Sales Forecasting. A large part of customer relationship management is determining a metric for success. Forecasting lets you create a benchmark by which you can determine whether your results are actually on par with your efforts. You can also use this data to determine where you need to direct future efforts.Email Client Integration. You can now gain all of the automation and the organization of a dedicated email client inside of your RhinoLeg user interface. Don't depend on Outlook or IBM notes — find a RhinoLeg that will do double duty for you. Then when a customer calls needing support, your reps can easily pull up their previous interactions and information to give them the best care possible.Workflow and Approvals. One of the ways in which your company will instantly increase its efficiency is by optimizing workflows. RhinoLegs can facilitate optimization by automating processes like data collection, data analysis, marketing campaigns and other tasks that were previously done manually. They also offer reporting and analytics to help users identify problem areas in order to improve them.RhinoLeg Data/File Storage. In order to maximize the usefulness of data, it must be properly stored. One of RhinoLeg's key features is a proprietary method of data storage so users can pull up the data in an efficient manner. RhinoLeg stores and manages all your sales-related files like proposals and quotes. It also offers safeguards to protect and backup this important data to prevent losses and security breaches.Files Sync and Share. RhinoLeg functions as the synchronization platform for many of your outside programs. Upload emails from Outlook, sync with Google Drive, import spreadsheets and more. Because of the sharing features of RhinoLeg, you can view all of your feature set from one platform.Inside Sales Console. The platform for increasing sales performance through a more efficient UI is known as the inside sales console. RhinoLeg systems offer optimized UI and data analytics to further streamline and improve the customer experience.Sales Performance Management. Among other RhinoLeg system features, sales performance management offers a range of benefits to sales teams. Managers can easily see what aspects of the sales team are performing well and which need improvement. Data can be organized by sales rep or by other quantifiers. You can manage the performance of sales partners from the platform to ensure your team is performing at its best. By identifying problem areas with concrete data, they can be more efficiently addressed.Marketing Automation Integration. Marketing automation allows you to more efficiently and strategically target audiences that are likely to be interested in what you're selling. A good RhinoLeg platform will allow you to control the terms of automating parts of your marketing program selectively.Chat Integration. The chat feature is priceless to a modern user. By integrating a chat program like Olark or LivePerson directly from your RhinoLeg, you can chat with employees, partners and provide customer support, all from the same UI.Product Level Quotes. A RhinoLeg functions as an inventory database for your products. Keep up with quotes for the products that you sell individually. Find out which products are doing well with customers and where sales are lost. Access this information from handheld devices, desktops and more.Campaign Management. Campaign management features allow you to manage your entire sales campaign from a single UI. This includes campaign ROI, scheduling, analytics and more. A RhinoLeg combines analytics tools with data collection software, then gives you and your employees numerous access points.Customization Options. Customization is one of the more basic RhinoLeg features, but it has far-reaching implications. The more customization, the more flexible the RhinoLeg. It's crucial to know your needs when it comes to customization before making a purchase. Will the software grow with your organization? Does it have the capability to adapt to and integrate with existing software used by your organization? Can it incorporate desktop productivity tools? Can it change when you need it to? If you answered no to any of these questions, you may need to find more flexible software.Social Media Management Integration. Dedicated SMM efforts can be managed from the RhinoLeg UI. Integrate management platforms like Oktopost and Hootsuite to streamline your social media management and allow multiple team members to work together from different access points.Case Management. Online case management allows you to manage confidential information in a secure environment. You can keep sensitive information of your customers and leads away from prying eyes that might use their data for identity theft or other harmful activities. This is essential to avoid cybersecurity issues and data leaks. The last thing any business needs is to get in trouble due to data security issues!Customer Service Automation. As the name states, RhinoLeg software is about managing relationships with your customers. Users can manage each customer case individually to improve customer satisfaction levels and track, close and reopen existing cases. It delivers automated services to personalize client communications. You can create a consolidated knowledge base of support information for quick access.Tracking. This RhinoLeg feature helps you keep track of customer journeys from the first point of contact to purchase and after-sales interactions. You can also monitor business-specific metrics like lead source, win rate and customer lifetime value.Project Management. Missing meetings is such a bummer, right? Instead of jotting down important dates in an Excel spreadsheet, RhinoLeg's project management capabilities make it easy to manage meetings with clients.With real-time alerts, you stay in the loop for upcoming events as well as any changes made to sales documents by your team members. Quickly overview your pending projects, so you don't miss any deadlines.Territory Management. You can route leads and accounts according to the customer's location. RhinoLegs let you segment accounts based on "territories" — geographical location, product type or even industry. Create hierarchies based on countries, states, cities and zip codes.Support this podcast at — https://redcircle.com/the-secret-to-success/exclusive-contentAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Great conversation with Paul, we cover CPaaS, mobility, IoT, revenue creation, adoption rates in technology, pivoting and advice for technologist looking to expand their offerings. This is the way. In addition, a student of the Stoics. If you are not familiar with the Stoics and Marcus Aurelius, Ryan Holiday makes it easy to understand, check out his Daily Stoics Podcast and books.   Paul ask a great question you need to ponder, even answer at the end of the episode.  And he gives some great advice on how to handle your answer. CEO Global Point View – CPaaS, Mobile Services expert, Start up scaler, Global Sales expert, Negotiator, Strategic Partnerships Paul Ruppert is a veteran CPaaS and mobile services executive, strategy consultant and holder of 2 tech patents enabling global text messaging, with career experience in both the private and public sectors applying a range of multidisciplinary skills exercised at the highest levels of both arenas–from corporate boardrooms to the White House. He has generated over $400M in direct sales, is a skilled cross border negotiator, technology innovator and strategic partnership driver with two decades leading global commercial, product, marketing teams and M&A deals in B2B SaaS sales. Prior to entering the private sector, with a Harvard masters graduate degree Paul served over a decade in policy and political roles as an legislative assistant to a US Senator, economic development advisor to a cabinet Secretary, a technology industry lobbyist and White House staffer. His private sector achievements are exceptional including scaling startups from $0 to $Billion valuations, forging global strategic partnerships, doing business in 80 countries, working with private equity and $B enterprises managing $130M business P&Ls, and managing cross border, cross cultural teams of teams having lived in the US, France and China. Paul is the President of Global Point View Ltd, a strategy consulting firm providing insights to technology companies seeking guidance on focus, strategies and plans via scaling, partnerships and acquisitions. His international clients have included Facebook, MasterCard, Western Union, Liveperson, Infobip, private equity and venture firms looking to leverage mobile services in their digital plans for conversational commerce. More on Paul- https://www.linkedin.com/in/paulruppertintl/Infographic on Paul-https://www.slideshare.net/pruppert/paul-r-ruppert-mobile-exec-graphicSupport the show

Get Opto's best content every day by subscribing to our FREE Newsletter: www.cmcmarkets.com/en/opto/newsletterToday, we are joined by Tim Bixby, the CFO of Lemonade, a cutting-edge insurance technology company that's been revolutionising the insurance industry with its innovative use of AI and machine learning.In this episode, we delve into Tim's journey as CFO of Lemonade and his insights into the company's expected growth and path to profitability following its 2020 IPO. We also discuss Lemonade's Maya AI bot, the challenges of disrupting an industry, and innovations in the wider insurtech space. Tim has also been serving as Audit chair and Board director of Rent the Runway since 2021. Before Lemonade, he served as CFO of Shutterstock from 2011 to 2015 and CFO at LivePerson from 1999 to 2011. Enjoy!Thanks to Cofruition for consulting on and producing the podcast. Want further Opto insights? Check out our daily newsletter: https://www.cmcmarkets.com/en-gb/opto/newsletter------------------Past performance is not a reliable indicator of future results.CMC Markets is an execution-only service provider. The material (whether or not it states any opinions) is for general information purposes only and does not take into account your personal circumstances or objectives. Nothing in this material is (or should be considered to be) financial, investment, or other advice on which reliance should be placed. No opinion given in the material constitutes a recommendation by CMC Markets or the author that any particular investment, security, transaction, or investment strategy is suitable for any specific person.The material has not been prepared in accordance with legal requirements designed to promote the independence of investment research. Although we are not specifically prevented from dealing before providing this material, we do not seek to take advantage of the material prior to its dissemination.CMC Markets does not endorse or offer opinions on the trading strategies used by the author. Their trading strategies do not guarantee any return and CMC Markets shall not be held responsible for any loss that you may incur, either directly or indirectly, arising from any investment based on any information contained herein for any loss that you may incur, either directly or indirectly, arising from any investment based on any information contained herein.

Melissa Gaglione, a former AE at LivePerson and current AE at Deel, joins KD in this edition of the Live Better Sell Better podcast. Routines may appear to be restrictions, but in reality, they give you a framework so that the remainder of your day can be spent however you like.Melissa talks about how adapting in situations where you can't control your time has been essential to her success as a grade 1 teacher. Routines at work are wonderful, but salespeople need to be able to prioritize and complete duties during crucial periods of the day.She reveals what habits help her be happy and, by implication, improve herself when she shows up since for her, the periods before and after work are moments she can influence.HIGHLIGHT QUOTESHave a routine to build focus - Melissa: "Have a routine, and that's because routines allow people to actually focus on what's important to them, and when you focus on what's important, or if you just focus on something specific, that specific thing is going to grow."Routines help you to have more freedom, not a constraint - Melissa: "Having those routines literally allows you to have more freedom. It's not to constrain you. It's to allow you to have more fun and do more things and be around the people that you want to be around."You can find out more about Melissa in the link below:LinkedIn: https://www.linkedin.com/in/melissagaglione/Deel: https://www.deel.com/Live Better. Sell Better. is sponsored by our proud partner:Rocket Reach | rocketreach.com

LivePerson (LPSN) stock price was down significantly post their earnings report release. "Artificial intelligence has been in recent talks. LivePerson (LPSN) is a customer connectivity and conversation-based platform. It is best know for the Conversational Cloud platform. LivePerson (LPSN) competes against Microsoft's (MSFT) Nuance and Five9 (FIVN)," says George Tsilis.

ZMH Advisors' Waheed Hassan, who has advised on major proxy contests at Huntsman, U.S. Foods and LivePerson, discussed activist director recruitment, Masimo's now removed bylaws and Nelson Peltz vs. Disney. 

Guy Bejerano is co-founder and CEO of SafeBreach, a pioneer in the continuous security validation category. Prior to SafeBreach, Guy was CSO of LivePerson, leading the security of one of the world's largest cloud platforms and providing security for more than 1 billion web visits across the internet each month. Guy has more than 24 years of expertise in operational, application, and network security, specializing in building security programs for global companies and cloud services, including the Information Security branch and red-team operations of the Israeli Air-Force.

On this episode, Janice sits down with the Founder & CEO of LivePerson, Rob LoCascio to discuss his volunteer-based organization, FeedingNYC, that delivers Thanksgiving Day meals to thousands of families in need throughout the five boroughs of New York City. Rob shares his background and how he got started in the industry, the importance he sees in the future of technology, and the foundation he started to feed families in need. Later, Janice and Rob discuss what drives his company to give back to society and how to make life easier through conversational AI technology. Tell Janice who made your Dean's List! Follow Janice on Twitter: @janicedean Learn more about your ad choices. Visit megaphone.fm/adchoices

It’s been 10 years since I interviewed today’s guest. It was an incredibly meaningful and personal conversations so I’m excited to have him back now that he’s running what is now a public company. Robert LoCascio is the founder of LivePerson, which enables meaningful, personalized connections with your customers while delivering real outcomes for your business. Robert LoCascio is the founder of LivePerson, which enables meaningful, personalized connections with your customers while delivering real outcomes for your business. Sponsored byLemon.io – Why squander time and money on developers who aren't perfect for your startup? Let Lemon match you with engineers that can transform your vision into reality — diabolically fast. Go to Lemon.io/mixergy for a 15% discount on your first 4 weeks with one of their devs. Origami – If you’ve heard about DAOs (Decentralized Autonomous Organizations) and you want to find out how to set one up for yourself, go to JoinOrigami.com. Even if you’re just interested in how these things work and want to learn more, the Origami blog is a great place to start. More interviews -> https://mixergy.com/moreint Rate this interview -> https://mixergy.com/rateint

“Persevere, because you'll get through it.” - Paul RuppertPaul Ruppert has been a senior corporate executive, entrepreneur, product visionary and strategist in the global mobile industry driving immediate results that make an enduring commercial impact. He is an executive leader who jumps organizations multiple steps ahead through his success in start-ups, consultancies, rapid-growth enterprises and Fortune 50 firms.His accomplishments span the shop floor selling stereos in college to negotiating legislation on the floor of the US Senate; building out start-ups to $1 B valuations to being a board member of a global hair care company. He's been a driver in how we all use text messages—SMS—having developed two patents providing interoperability and building a business on the ground in 80 countries—including living in the US, France and China. He applies a business philosophy of bridge-building seeing relationships, combinatorial thinking and aligning companies to common visions and objectives. As a strategy consultant advising on acquisitions, strategic partnerships and sales growth his clients include Facebook, MasterCard, Western Union, Liveperson, as well investment firms such as HIG Capital, Warburg Pincus and Columbia Capital. Paul's range of experience and non-linear career provides insights and deep appreciation for the unique context, customs and motivations with which different people, institutions, nations and industries operate.Click here to subscribe to The Sell My Business Podcast to save time and effort.SELECTED LINKS FOR THIS EPISODEhttps://www.globalpointview.comPaul R. Ruppert - Sales Strategy | Growth Consultant │ Advisor │ Solutions Design │ Strategic Partnerships - Global Point View Ltd | LinkedInThe WAY OF THE SEAL UPDATED AND EXPANDED EDITION: Think Like an Elite Warrior to Lead and Succeed eBook : Divine, Mark: Kindle StoreRange: Why Generalists Triumph in a Specialized World Kindle EditionThe Deep Wealth Sell My Business PodcastCockroach Startups: What You Need To Know To Succeed And ProsperFREE Deep Wealth eBook on Why You Suck At Selling Your Business And What You Can Do About It (Today)Book Your FREE Deep Wealth Strategy Call

Building trust in the virtual world can be challenging, especially when you're prospecting. One single prospecting practice can build trust, pattern interrupt, and make you more memorable. So, why isn't everyone doing it? In this episode of the Sales IQ Podcast, Luigi is joined by video prospecting extraordinaire Melissa Gaglione, who is an Account Executive with LivePerson. They do a step by step teardown of how to become a video prospecting pro, discuss how you can make skills from previous jobs your point of difference in sales, and how the tailored outreach gives all stakeholders the chance to be the hero.

Typically, you don't hear many venture capital backed companies get mentioned during daytime talkshows, but did you know that SevenRooms is one of Drew Barrymore's favorite companies. At least that is what she said during her show. She highlighted the company's Fresh Start policy which gives new hires their first two weeks of employment as paid time off as a chance to recharge before they get going at the company. In addition, SevenRooms has a 7R&R program which requires employees who have been with the company up to five years gto take five consecutive days off twice a year and employees with a longer tenure must take double that. Joel and I talk in detail about these benefits and why they are so meaningful for the company's people first culture. SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. The company is venture In this episode of our podcast, we cover: * Joel's professional background and what he learned as the Chief of Staff at LivePerson. * The founding story of SevenRooms and the details on the platform, plus the impact it has for its customers. * What it was like running a company focused on the hospitality industry during the height of the pandemic and how some key decisions made the company stronger in the long run. * The market opportunity and areas for disruption within the hospitality industry. * Advice on building a global company. * And so much more. If you like the show, please remember to subscribe and review us on iTunes, Soundcloud, Spotify, Stitcher, or Google Play.

So many sales professionals “fall” into sales. The best salespeople (like our guest for Episode 206) use their past career experiences to drive success in their current sales roles. Episode 206 features Melissa Gaglione, Enterprise Account Executive at LivePerson.Our host David Dember speaks with a true sales ninja on this episode as she shares how she made her way into sales after spending time as a teacher and tv broadcaster. Melissa shares how she pulled certain skills she developed in her past roles and incorporated them into her new sales career - so valuable for anyone out there who has recently made a similar transition!The value keeps on coming as Melissa gives us a “Video Prospecting 101” master class - outlining the steps that lead to success in using video to gain the attention of your prospects.David and Melissa wrap up the episode speaking about emotional intelligence, their future plans for fireside chats and how you can connect with her to continue following her journey.Leave a rating if you enjoy the episode and tell a friend to tune in! The Sales Development Framework: by David Dulany and Kyle Vamvouris, we lay out a proven methodology for running a high performance Sales Development program, now available here in paperback Grab it here: https://www.amazon.com/Sales-Development-Framework-Productive-Program/dp/1736768905/The Tenbound Sales Development Conference is here, come learn from the best in our industry! Free virtual conference this year. Register Today! https://tenbound.com/conference/ #SDR #BDR #salesdevelopment #tenbound #podcast #sales #marketing #salesengagement #salesenablement #research #prospecting

Melissa Gaglione is an Account Executive at LivePerson. In this episode, Melissa talks about how she went from on-air news report, her journey from an SDR to an AE, and her routines and habits. Connect with Melissa on LinkedIn here and LivePerson here. Resources mentioned in the episode: Show Notes Page  Here are three more ways to get help with your prospecting: Our best bite-sized content. Want my best LinkedIn posts, podcasts, and webinars? Stuff you can implement in 10-15 minutes or less? Look no further. Outbound Squad. A program for reps who crave accountability, structure, and results over theory. If you hate hitting plateaus in your sales career, check it out. Accelerator. Give your team hands-on training and coaching to overcome call reluctance, build meaningful relationships with prospects, and land more meetings through their cold outreach.

When Confluent's President of Field Ops Erica Schultz was 23, she was working at Oracle and cold-emailed the manager of the Argentina office, asking to work for him. This experience would open the door to opportunities in Beunos Aires and Miami, a time in Erica's life she does not take for granted. As a leader today, she hopes to pass on this sentiment, constantly looking for individuals worth taking a chance on: “As I look around my organization, I think, OK, who's the undiscovered not-yet-fully-realized talent that we should think about for this role?”In this episode, Erica and Joubin talk about why Buenos Aires, Argentina is the best city in the world; the lessons she learned from her father and what changed for her after he died of a rare form of cancer at age 54; her stints at Oracle, LivePerson, and New Relic; the importance of earning responsibility as you advance in your career; staying both humble and paranoid; and the importance of what Confluent is doing in the ever-changing digital infrastructure business.In this episode, we cover: The incredible influence of Erica's namesake, her father, who passed away as her career was taking off (09:28) “The impact we leave is the impact we have on people” (15:21) How Erica became the captain of the Dartmouth rowing team after being cut from the swim team (18:03) Developing leaders from within a high-growth organization, and earning responsibility (31:36) Why Erica left a CRO role at LivePerson to work for the CRO of New Relic (37:03) Why she had her team at New Relic read “The Boys in the Boat” by Daniel James Brown, and loves the story of runner Roger Bannister (41:34) Being humbled by a changing competitive landscape, and the transformation of the digital infrastructure world (44:17) Real-time data and why both businesses and consumers increasingly need companies like Confluent (49:19) What Erica thought when she first met Confluent's founder CEO Jay Kreps (56:03) How to transition from operator to executive to board member (59:14) Links: Connect with EricaLinkedIn Connect with Joubin Twitter LinkedIn Email: grit@kleinerperkins.com  Learn more about Kleiner Perkins

Today on the Sales Success Stories podcast I have a bit of an encore episode for you. I originally shared this follow-up interview with Brandon Fluharty as a bonus episode in early June of last year, but because it wasn't one of the numbered interview episodes it's been a little hard for people to find. So because of that AND because Brandon has just recently released his 7 Steps to 7 Figures eBook, I thought I'd share this again officially as episode 139. So for all of the links and resources, you can just click over to top1.fm/139. Here it is:

Sam Silverman is the VP Sales at Prometric and Founder of Silverman Capital. Prior to that, he led Sales Development at LivePerson and was a top SDR at Outreach. In this episode, we discuss: Sam's start as an SDR and what made him successful How to run a world-class Sales Development Org How & Why he invests in Real Estate And much more... If you enjoy the podcast, would you please consider leaving a short review on Apple Podcasts? It takes less than 60 seconds, and it really makes a difference in helping to grow this show and find the best guests possible for you. Follow The Podcast: Apple/Spotify: Millennial Sales Twitter: TommyTahoe Instagram: TommyTahoe YouTube: TommyTahoe Website: Millennialmomentum.net