US technology company
George Lange is a photographer whose pictures have appeared in almost all major magazines, ranging from Entertainment Weekly to Esquire. George has shot advertising photos for many movies and TV shows, including; Seinfeld, The Today Show, Cake Boss, and Jim Carrey's movies. Most recently, he has worked with Norwest Venture Partners, Twilio, the Richard King Mellon Foundation, and the Grammy Award-winning Pittsburgh Symphony Orchestra. George is known for his ability to see everyone - from celebrities to people in all walks of life - in an honest and joyful way. George's new book, Picturing Joy: Stories of Connection, is a lively guide to George's approach to life and the highlights of his career. This book captures his curiosity, energy, and enthusiasm for people and photography. It also distills wisdom gleaned from a lifelong search for everyday beauty that might otherwise go unnoticed. Through more than 80 photos and intimate stories, Picturing Joy invites readers to appreciate life with all their senses and change their perspective by being open to new things. Resources George Lange Websites Sponsors Nikon Z8 Camera Website Charcoal Book Club Frames Magazine Education Resources: Momenta Photographic Workshops Candid Frame Resources Download the free Candid Frame app for your favorite smart device. Click here to download it for . Click here to download Support the work at The Candid Frame by contributing to our Patreon effort. You can do this by visiting or the website and clicking on the Patreon button. You can also provide a one-time donation via . You can follow Ibarionex on and .
Rebecca Kaden is a Managing Partner @ Union Square Ventures, one of the leading early-stage firms of the last decade with investments in Twitter, Twilio, Coinbase and many more. Nicole Quinn is a General Partner @ Lightspeed where she has led investments or sits on the board of Calm, Cameo and LunchClub to name a few. Eurie Kim is a Managing Partner @ Forerunner Ventures, the leading early-stage consumer fund. Eurie has led investments and sits on the board of Oura, The Farmers Dog, Curology and more. In Today's Roundtable We Discuss: 1. Seed Rounds: Is it even possible for traditional seed funds to play in a world of multi-stage funds investing so aggressively at the seed stage? Is seed immune to the macro environment? Will seed pricing remain as high as ever? What advice does the team have for seed founders approaching a Series A? What do they need? 2. Series A: How is the Series A market looking today? Is there a crunch at the Series A? To what extent are valuations compressed at the Series A? What 3 core elements do companies at the A stage, looking for a Series B next, need to focus on? 3. Series B and Beyond: Is the real crunch at the Series B? Why are down rounds so much better than structured rounds for companies raising? Will we see a wave of M&A in the next 12 months? 4. Crypto, AI and Hot Takes: Why is now the best time to be investing in crypto? Why is investing in AI a lottery right now? What is the most controversial thing that each believes today?
Jeff Lawson is the cofounder and CEO of Twilio, a $10 billion public software communications company.Jeff has an incredible founder story. Prior to Twilio, he co-founded Versity, which he sold for $30 million when he was just 23 years old. He was also the founding CTO of Stubhub and one of the first product managers at AWS. He founded Twilio in 2008. In this episode, Jeff shares his insights into the API economy, scaling successful businesses, and the future of the SaaS business model. Jeff and Auren reflect on the evolution of SaaS and discuss which areas still have yet to be disrupted. Jeff dives into Twilio's fascinating journey, including his takes on raising money in a challenging environment and pitching new technology to investors. He provides a firsthand account of Twilio's journey from startup to billion dollar public company, including how they built a top tier sales organization. He and Auren also discuss API business models, the challenges of M&A, and breaking down internal silos that hold companies back. World of DaaS is brought to you by SafeGraph & Flex Capital. For more episodes, visit safegraph.com/podcasts.You can find Auren Hoffman on X at @auren and Jeff Lawson on X at @jeffiel.
Jeevan Singh (@askjeevansingh) returns to join Ken Johnson (cktricky on Twitter) and Seth Law (sethlaw) as a guest on the podcast! Jeevan is currently with Rippling, was previously the Director of Product Security at Twilio, and before that Segment. He has been a long-time leader in security and development communities, and currently heads up the @owaspvancouver group. Tune in for ways to improve Threat Modeling, DevSecOps, and security programs in general.
In this week's episode of the Scale Your Sales podcast, my guest is Alyson Baber, the VP of Commercial Sales at Outreach. Alyson is a mom, wife, and tenured sales leader with a non-linear career path. Her background spans across chemical engineering, medical sales, tech sales, and advisory roles. Previously, she helped Zoom scale from $50M to $4B in revenue. She's also served as the Head of Sales at Melio, led new business and expansion sales at SendGrid (now Twilio) and various startup teams within Intuit. In this episode, Alyson shares insights from her journey, emphasizing the value of continuous learning and challenges, and the impact of supportive relationships in shaping her career. The episode resonates with the idea that every experience has something to teach us, and challenging times can lead to more effective outcomes. The conversation delves into the significance of customer experience throughout the buyer journey, with Alyson stressing the need for empathetic customer interaction and the responsibility of the entire organization in delivering exceptional customer experience. We also touch on the trends in the tech industry, highlighting the importance of communicating value to customers and the cross-functional nature of customer experience. We discuss: 05:12 – Love growth, learning, and change to expand your skills. 10:16 – Pay it forward, take chances in different roles. 13:18 – Growth is uncomfortable but rewarding; leadership is guiding, not knowing all the answers. 16:04 – Mistakes are opportunities. 25:16 – Customer experience impacts entire sales process. 28:33 – Parents instilled work ethic and resilience. 30:30 – My family time is my family time and I'm there for them. https://www.linkedin.com/in/alysonbaber/ Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales. Book Janice to speak virtually at your next event https://janicebgordon.com LinkedIn: https://www.linkedin.com/in/janice-b-... Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSal...
(0:00) Intro(0:55) Christian's Early Career and Entrepreneurial Journey(3:14) Finding an opportunity in the market(6:12) Joining SoftBank(7:14) Lessons on venture capital(10:50) Company origin stories(12:03) The Birth of Tableau: From Idea to Company(16:20) Getting right in the early days(20:55) Commercializing something out of academia(23:42) Bootstrapping it(28:23) The growth and success of Tableau(32:38) Reflections on the journey and the future(43:57) Patience and basic metrics in business growth(45:33) The role of external investors in business expansion(48:02) The impact of capital on business ambitions and control(49:38) Choosing the right investor(51:39) The importance of maintaining control in fundraising(54:11) Competition in business growth(58:28) The importance of team chemistry in scaling a business(1:02:19) Impact of disruptive hiring practices on business growth(1:21:26) Power of community and innovating marketing(1:26:16) Global expansion Produced: Rashad Assir & Leah ClapperMixed and edited: Justin HrabovskyExecutive Producer: Josh Machiz
Our guest today is Joyce Kim, Chief Marketing Officer of Twilio. With a market cap of more than $10 billion, Twilio is the industry-leading platform that powers customer engagement, from voice and video to SMS and email.Joyce dives into two important trends that will shape the future of marketing — generative AI and first-party data.Specifically, Joyce discusses:- Why do so many CMOs start as engineers?- AI trends that will shape the future of marketing.- The difference between first-party and third-party data.- Effective first-party data strategies you should be doing right now.- Why B2B campaigns can be more challenging than B2C campaigns.- Making sense of generative AI among your marketing tech stack.- Favorite tools and use cases with AI in marketing.- Keeping the human element and authentic voice inside of AI marketing campaigns.Learn more at https://tractionconf.ioLearn more about Twilio at https://www.twilio.com/This episode is brought to you by:Leverage Community-Led Growth to skyrocket your business. From Grassroots To Greatness by author Lloyed Lobo will help you master 13 game-changing rules from some of the most iconic brands in the world, like Apple, Atlassian, CrossFit, Harley-Davidson, HubSpot, Red Bull and many more to attract superfans of your own that will propel you to new heights. Grab your copy today at FromGrassrootsToGreatness.com. Each year the US and Canadian governments provide more than $20 billion in R&D tax credits and innovation incentives to fund businesses. But the application process is cumbersome, prone to costly audits, and receiving the money can take as long as 16 months. Boast automates this process, enabling companies to get more money faster without the paperwork and audit risk. We don't get paid until you do! Find out if you qualify today at https://Boast.AI.Launch Academy is one of the top global tech hubs for international entrepreneurs and a designated organization for Canada's Startup Visa. Since 2012, Launch has worked with more than 6,000 entrepreneurs from over 100 countries, of which 300 have grown their startups to seed and Series A stage and raised over $2 billion in funding. To learn more about Launch's programs or the Canadian Startup Visa, visit https://LaunchAcademy.ca.Content Allies helps B2B companies build revenue-generating podcasts. We recommend them to any B2B company that is looking to launch or streamline its podcast production. Learn more at https://contentallies.com.#product #marketing #innovation #startup #generativeai #AI
In this episode of Enterprising Insights, Sherril Hanson, Senior Analyst at The Futurum Group, joins host Keith Kirkpatrick, Research Director, Enterprise Applications, at The Futurum Group, for a conversation about leveraging technology platforms to deliver excellent customer experiences, focusing specifically on contact center as-a-service offerings, the importance of omnichannel engagement capabilities, mobile applications, and generative AI. We'll also cover some recent news and newsmakers in the customer experience software market. Finally, we'll close out the show with our “Rant or Rave” segment, where we pick one item in the market, and we'll either champion or criticize it. You can watch the video here and subscribe to our YouTube channel if you've not yet done so.
(0:00) Intro(1:01) Why data isn't the new oil(2:42) Data is the new code(7:47) Outsourcing problems(10:34) Reinforcement learning and generative AI(16:52) How execs and founders should think about AI(18:59) AI VS computers, the internet, mobile, and other tech trends(22:38) The next two to three years of AI will define decades(26:05) Atomic bomb analogy(28:30) Alexandr's biggest AI worries(31:17) Undercover AI predictions(35:55) Three components of model development(39:57) Under-appreciating our reliance on Taiwan(41:56) Democratization of AI(43:54) The Turing Trap(45:52) Misconceptions About AI(47:29) Geopolitics and Artificial Intelligence(53:00) The UK AI Summit(54:45) What role does the government play in regulating AI?(1:14:05) The risks of hiring from big brands(1:19:36) The business of Scale AI(1:22:25) Influence of playing violin(1:24:19) Alexandr's childhood with physicist parents(1:27:33) Being weird means being interesting(1:29:09) The future of AI Mixed and edited: Justin HrabovskyProduced: Rashad AssirExecutive Producer: Josh MachizMusic: Griff Lawson
Guillermo Rauch is the CEO of Vercel, a frontend-as-a-service product that was valued at $2.5b in 2021. Vercel serves customers like Uber, Notion and Zapier, and their React framework - Next.js - is used by over 500,000 developers and designers worldwide. Guillermo started his first company at age 11 in Buenos Aires and moved to San Francisco at age 18. In 2013, he sold his company Cloudup to Automattic (the company behind WordPress), and in 2015 he founded Vercel. — In today's episode we discuss: Guillermo's fascinating path into tech Learnings from building Cloudup and selling the company to Automattic (the company behind WordPress) Vercel's origin story and path to product market fit How to make an open source business successful Vercel's unique philosophy on developer experience Insights and predictions on the future of AI — Referenced: Algolia: https://www.algolia.com/ Apache Zookeeper: https://zookeeper.apache.org/ Apache Kafka: https://kafka.apache.org/ AWS: https://www.aws.training/ C++: https://www.techtarget.com/searchdatamanagement/definition/C Clerk: https://clerk-tech.com/ Cloudup: https://cloudup.com/ Commerce Cloud: https://www.salesforce.com/products/commerce/ Contentful: https://www.contentful.com/ Debian: https://www.debian.org/ Fintool: https://www.fintool.com/ Figma: https://www.figma.com/ GitLab: https://about.gitlab.com/ IRC: https://en.wikipedia.org/wiki/Internet_Relay_Chat KDE: https://kde.org/ Linux: https://en.wikipedia.org/wiki/Linux Mozilla: https://www.mozilla.org MooTools (UI library): https://mootools.net/ Next.js: https://nextjs.org/ React Native: https://reactnative.dev/ Red Hat: https://www.redhat.com/ Redpanda: https://redpanda.com/ Resend: https://resend.com/ Rust: https://www.rust-lang.org/ Salesforce: https://www.salesforce.com Servo: https://servo.org/ Shopify: https://www.shopify.com/ Socket.io: https://socket.io/ Symphony: https://symphony.com/ Trilio: https://trilio.io/ Twilio: https://www.twilio.com Vercel: https://vercel.com/ V0.dev: https://v0.dev/ — Where to find Guillermo: Twitter/x: https://twitter.com/rauchg LinkedIn: https://www.linkedin.com/in/rauchg/ Personal website: https://rauchg.com/ — Where to find Todd Jackson: Twitter: https://twitter.com/tjack LinkedIn: https://www.linkedin.com/in/toddj0 — Where to find First Round Capital: Website: https://firstround.com/ First Round Review: https://review.firstround.com/ Twitter: https://twitter.com/firstround Youtube: https://www.youtube.com/@FirstRoundCapital This podcast on all platforms: https://review.firstround.com/podcast — Timestamps: (02:35) Becoming an “internet celebrity” at age 11 (08:30) Guillermo's first company: Cloudup (11:09) Biggest learnings from Cloudup and WordPress (15:06) The insights behind starting Vercel (17:11) Sources of validation for Vercel (20:29) How Vercel formed its V1 product (23:25) Navigating the early reactions from competitors and users (25:58) The paradox of developers and how it impacted Next.js (31:20) Advice on finding product market fit (34:48) The forces behind a trend towards "Front-end Cloud” (38:35) Why people now pay so much attention to the front-end (40:06) How to make an open source business successful (44:54) Insights on product positioning and category creation (48:52) Vercel's journey through becoming multi-product (51:44) Guillermo's take on the future of AI (53:43) Heuristics for building better product experiences (55:49) AI insights from Vercel's customers (57:37) How AI might change engineering in the next 10-20 years (62:43) Guillermo's favorite advice (65:45) Guillermo's advice to himself of 10 years ago
Skippy rips Doogles on his Twilio position. Doogles covers a recent Wall Street Journal article about mini-millionaires. Skippy discusses the existence of free will according to Stanford professor Robert Sapolsky. Doogles continues his tirade on the state of the American consumer. The episode wraps with Twitter losing authenticity, life lessons and Jamie Dimon selling shares.Join the Skippy and Doogles fan club. You can also get more details about the show at skippydoogles.com, show notes on our Substack, and send comments or questions to email@example.com.
Discover Twilio's latest innovation in CustomerAI as they introduce groundbreaking features that can predict customer churn. Join us to learn how this technology is reshaping the way businesses interact with their customers, ensuring a more seamless and personalized experience. Don't miss out on the future of customer engagement! Get on the AI Box Waitlist: https://AIBox.ai/Join our ChatGPT Community: https://www.facebook.com/groups/739308654562189/Follow me on Twitter: https://twitter.com/jaeden_ai
(0:00) Intro(0:52) How to make a podcast(2:31) The Logan Bartlett Show story(11:07) Different mental milestones(13:55) The crypto era with Zach Weinberg(17:53) Find your niche(22:20) Starting to do interviews(27:14) Importance of consistency(32:09) Describe the Logan Bartlett Show(35:51) Same strategy as working with founders(38:56) Far from a perfect product(41:44) Benefits of YouTube(47:44) Not looking back and agonizing(53:05) Internet comments and feedback Mixed and edited: Justin HrabovskyProduced: Rashad AssirExecutive Producer: Josh MachizMusic: Griff Lawson
Colleen McCreary, a seasoned Chief People Officer (Zynga, Credit Karma, EA, Twilio) -turned-venture capitalist at Ribbit Capital, sits down with Kelli Dragovich and Nolan Church. This insider conversation covers tactical advice for navigating Mergers and Acquisitions (she's been through multiple), layoffs, recruiting top talent, and transitioning from an HR leader into the world of the board room. Before the interview, Nolan and Kelli also discuss the recent negative press for Carta's CEO Henry Ward, and offer listeners a behind the scenes understanding of executive departures and settlement packages. If you're looking for HR software that drives performance, check out Lattice https://www.lattice.com/hrheretics – SPONSORS: Lattice | Continuum ✅ Discover HR software that drives performance with Lattice: https://www.lattice.com/hrheretics High performance and great culture should never be at odds; they're better together. With Lattice People Management Platform, companies efficiently run people programs that create enviable cultures where employees want to do their best work. Serving 1000s of customers of all sizes. Learn why companies from Slack to the LA Dodgers choose Lattice. https://www.lattice.com/hrheretics ✅ Hire Fractional Executives with Continuum: HR Heretics listeners get 15% off of their first month using this link (https://bit.ly/40hlRa9) Have you ever had a negative experience hiring executives? Continuum connects executives and senior operators to venture backed tech companies for fractional and full-time roles. You can post any executive-level role to Continuum's marketplace and search through our database of world-class, vetted leaders. There is no hidden cost, you only pay the person you hire. And you can cancel at any time. HR Heretics listeners get 15% off – KEEP UP WITH COLLEEN, NOLAN, + KELLI ON LINKEDIN Colleen:https://www.linkedin.com/in/colleenmccrearychiefpplofficer/ Nolan:https://www.linkedin.com/in/nolan-church/ Kelli: https://www.linkedin.com/in/kellidragovich/ – LINKS: - Ribbit Capital: https://ribbitcap.com/ - Henry Ward's blog post about negative press: https://henrysward.medium.com/what-i-tell-employees-about-negative-press-7c134e7a601c – TIMESTAMPS: (00:00) Episode Preview (01:43) The Carta story: executive terminations and lawsuits (05:15) Rolling Layoffs (13:45) Setting expectations after a layoff event (17:49) Sponsors: Lattice | Continuum (19:23) Employee accountability and RTO debate (21:00) CHRO/CPO's responsibility to be the voice for the company (26:20) Moral challenges and breaking up with a CEO - infamous Zynga story (31:28) Colleen's experience being an advisor for Silicon Valley, the HBO series (34:25) Recruiting lessons from Silicon Valley (36:20) Colleen's tactical lessons from multiple M&As (43:30) Most important ‘gotchas' to watch out for in M&A process (47:08) Transitioning from HR to VC (50:40) Being a long date in the interview process to create opportunities (53:15) Navigating the choice between CPO at a big company, COO, and VC (55:40) Colleen's best hire(s): Mike Vernal and his crew (58:28) Colleen's best interview question – HR Heretics is brought to you by Turpentine www.turpentine.co Producer: Natalie Toren Production: Graham Bessellieu, Michelle Poreh For inquiries about guests or sponsoring the podcast, email Natalie@turpentine.co
In der Nachmittagsfolge begrüßen wir heute Adam Probst, CEO von ZenML, und sprechen mit ihm über die erfolgreiche Erweiterung der Seed-Finanzierungsrunde auf 6,4 Millionen US-Dollar.ZenML entwickelt ein erweiterbares Open-Source-Framework zur Erstellung produktionsreifer Pipelines für maschinelles Lernen. Dabei wird die Komplexität der Infrastruktur für Machine Learning Engineers abstrahiert, ohne sie an einen Anbieter zu binden, da es ein einheitliches Erlebnis auf allen wichtigen Plattformen wie AWS, GCP und Azure bietet. Dies ermöglicht Unternehmen Cloud-übergreifende Workloads effektiv zu verwalten. Darüber hinaus erweitern die bestehenden Integrationen von ZenML mit über 50 ML-Tools, darunter HuggingFace, Weights & Biases und MLflow, die Anpassungsfähigkeit und den Komfort. Dies bietet eine hohe strategische Flexibilität mit Cloud-agnostischen Integrationen. Ein Beispiel für den Wert der Lösung ist die Integration von Orchestrierungstools mit Experiment-Tracking-Tools. Anstatt mit fragmentierten Pipelines zu arbeiten, bietet ZenML einen zentralen Rahmen, der diese Werkzeuge auf kohärente und standardisierte Weise miteinander verbindet. User können mit einem Klick von der lokalen Entwicklung zur Skalierung in die Cloud wechseln. Seit Anfang 2023 hat das Startup außerdem einen vollständig verwalteten Cloud-Service für eine ausgewählte Gruppe von Kunden. Dieser Dienst baut auf dem Open-Source-Kern auf und erweitert dessen Fähigkeiten um umfassende Funktionen wie Single Sign-on, rollenbasierte Zugriffskontrolle und Delivery-Integrationen. ZenML wurde im Jahr 2021 von Adam Probst und Hamza Tahir in München gegründet.Nun hat das Open-Source-Framework eine Erweiterung der Seed-Runde um 3,7 Millionen US-Dollar auf 6,4 Millionen US-Dollar bekannt gegeben. Die Erweiterung wurde von Point Nine angeführt und von dem bestehenden Investor Crane unterstützt. An der Investitionsrunde beteiligten sich Business Angels wie D. Sculley, CEO von Kaggle, Harold Giménez, SVP R&D bei Hashicorp sowie Luke de Oliveira, ehemaliger Direktor für maschinelles Lernen bei Twilio. Das frische Kapital soll die Einführung von ZenML Cloud unterstützen.
Ken Johnson (cktricky) and Seth Law (@sethlaw) welcome Leif Dreizler back on the show! Leif recently became a Senior Manager of Software Engineering at Semgrep (semgrep.dev) , spent the better part of a decade working in product security and security software engineering at Twilio and Segment (segment.io). He also is a podcast co-host for the 404 Security Not Found podcast.
(0:00) Intro(0:38) Taking the CEO job at MongoDB(2:34) First things Dev changed at MongoDB(5:53) When unicorns were actually rare(7:50) Overcoming Monetization Challenges of Open Source(9:54) MongoDB Atlas and the license change?(19:18) What is the job of the CEO?(22:49) Vulnerability is a strength(27:03) The power of self-awareness as a Leader(29:37) Building an A+ culture(32:43) Holding people accountable(35:04) Keeping feedback loops tight(36:22) How hybrid work helps MongoDB thrive(38:09) RIFs(40:20) 3 steps for holding people accountable(42:03) Why you should always be recruiting(43:55) Dev's unique recruiting tactics(45:56) Favorite interview questions(46:53) Hiring internally vs externally(50:53) Finding passion for sales(52:58) The perfect job doesn't exist(55:00) Running BladeLogic(57:18) Ben Horowitz, Mark Andreessen, and John McMahon(1:02:36) How does AI compare to past tech trends?(1:05:47) Conventional Silicon Valley wisdom Dev disagrees with Mixed and edited: Justin HrabovskyProduced: Rashad AssirExecutive Producer: Josh MachizMusic: Griff Lawson
Hey CX Nation,In this week's episode of The CXChronicles Podcast #212 we welcomed Tom Martin, CEO at Glance based in Wakefield, MA. Glance makes it easy to provide personal, human-to-human customer experience in digital environments.Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world's largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack.Discover the power of Glance guided CX at https://www.glance.cx/cxchroniclesIn this episode, Tom and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.**Episode #212 Highlight Reel:**1. Bringing human & digital worlds together to create world class customer experiences 2. Prioritizing customer conversations & identifying solutions to find new customers 3. Creating an omni-channel tech-stack to meet your customers where they already are 4. Building a cohesive, understandable and repeatable story to engage your customers 5. Leveraging feedback to drive growth & continuous improvement out of the gates Huge thanks to Tom for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.Click here to learn more about Tom MartinClick here to learn more about GlanceIf you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Huge thanks to our newest CXCP sponsor Glance. Visit their website today at https://www.glance.cx/cxchroniclesSupport the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at firstname.lastname@example.org Remember To Make Happiness A Habit!!
The major banks are cashing in on high interest rates, but cracks continue to show in the picture of the consumer. (00:21) Emily Flippen and Jason Moser discuss: - What big interest rates mean for big banks and the latest insights from Jamie Dimon. - Pepsi's earnings showing signs that growth might be propped up by price hikes. - Atlassian's $1B acquisition of Loom, the market reaction to the Birkenstock IPO, and Spotify's latest audio push. (19:11) Bloomberg's Zeke Faux talks about the trial of FTX's Sam Bankman Fried with Motley Fool Money's Deidre Woollard. (32:57) Jason and Emily break down two stocks on their radar: Outset Medical and Twilio. Stocks discussed: JPM, WFC, PEP, TEAM, BIRK, SPOT, OM, TWLO Host: Dylan Lewis Guests: Emily Flippen, Jason Moser, Deidre Woollard, Zeke Faux Engineers: Dan Boyd
(0:00) Intro(0:42) Joining Google vs Stripe(14:17) Holding yourself to a high standard(21:03) Making the hire(24:32) Player vs Victim(28:52) Balance of discussing accomplishments(30:51) Org structure in job interviews(34:07) The most successful hires drove me crazy(37:12) Running a team with inclusivity(41:01) Operating principles(48:06) Say the thing you think you cannot say(53:31) Distinguish between management and leadership(58:32) The golden rule is not a great tactic for a leader or manager(1:03:01) Job titles are cheap(1:11:36) Too many companies make their principles so idealistic that they don't resonate with employees(1:18:57) Don't let perfect be the enemy of good(1:23:38) Disappointing people at the rate they can absorb(1:30:07) Manage people out of seats earlier(1:37:03) Being on the board of a company built to last(1:42:38) What makes the Collison's so special?(1:45:08) You pack it, you carry it Mixed and edited: Justin HrabovskyProduced: Rashad AssirExecutive Producer: Josh MachizMusic: Griff Lawson
Jamie Tischart, CTO @ Bettercloud, discusses how to identify inefficiencies within your eng org & strategies for creating more efficient teams! He shares his experience at Bettercloud as one of several concurrent senior hires & why he discovered that coordination is key when hiring multiple new senior hires at once. We also chat about strategies for identifying / removing barriers that are getting in the way of your eng team's success, making / communicating meaningful decisions, identifying inefficiencies that come up within cross-functional relationships, and frameworks for turning communication from your org's greatest area of inefficiency to an asset.ABOUT JAMIE TISCHARTJamie Tischart serves as the Chief Technology Officer, where he is responsible for the broader technology strategy of the business as well as the day-to-day leadership of development, quality and architecture teams for the BetterCloud product suite.Jamie brings nearly three decades of experience leading technology and product teams through periods of rapid growth and product transformation. Most recently, he served as GM and VP, Software Engineering of the Marketing & Growth BU at Twilio where he was responsible for defining the product and technical strategy while focusing on the customer experience and driving highly reliable solutions for Twilio's customers.Previously, Tischart was VP, Technical Operations at SendGrid where he led the company's Global Data Center and DevOps strategies across the business. Prior to that, he served as CTO of the Security-as-a-Service business at McAfee where he led the creation of Intel Security's future generation Cloud solutions. He has also held leadership roles at a number of other prominent technology companies including Intel. Jamie holds an MBA from Aspen University and B.A from St. Lawrence College."The biggest value for us is to move purposely and slowly and hear what is going on before we make decisions. The second was, what is the biggest problem that we are coming in to solve? Like why were each of us hired? It came down to, and this was difficult for a couple of the department heads was, 'Look, the biggest problem isn't in your area. I'm sorry. Yes. Let's put together a plan of how do we improve and what do we focus on in your group? But quite frankly, the focus is going to be in this area.' That was difficult for people to accept.”- Jamie Tischart Check out Jellyfish's Scenario Planner to help you accelerate your development!With Jellyfish's Scenario Planner, you can analyze tradeoffs, and optimize resources - to ensure your highest priority initiatives meet your delivery goals and deadlines!To learn more about how Scenario Planner can help you better accelerate, predict & plan your software delivery
This is a repost of episode 12. Kris Nova passed away in a climbing accident on August 16. I thought it was fitting to repost this conversation I had with her and Dave Fogle about their experiences being homeless.There is a memorial for Kris on the Nivenly site. It's backed by a GitHub repo, if you'd like to share your memories of her.https://nivenly.org/memorials/krisnova/Episode transcriptOriginal show notes:In this episode Rich speaks with Dave Fogle from Civo and Kris Nova from Twilio. Topics include: How Dave's tweet “From homeless to Kubecon in 7 years” brought us together, Dave and Kris's stories about how they became homeless, how they took care of their gear, their love of open source software and how they used it to level up, and how they transitioned from being on the street to tech jobs.Thanks for all of the support that the podcast is getting on Patreon. If you'd like to help keep the podcast sustainable for only $2 a month, you can get more info here. Listening is a great way to support the podcast, too, so thank you.Links:Dave's tweet that got this all startedThank you POP for bringing me into the threadKurt KempleThe Privilege Escalation Foundation (Kris's non-profit)Open Sourcing Mental IllnessLogo by the amazing Emily Griffin.Music by Monplaisir.Thanks for listening. ★ Support this podcast on Patreon ★
ChatGPT-style AI can tackle the drudge work of responding to RFPs faster than humans. Sales teams at Google, Twilio, and others say productivity is spiking. Read this story here. Learn more about your ad choices. Visit megaphone.fm/adchoices
Show notes:https://www.youtube.com/watch?v=GIiaFW874q8(0:00) Intro(1:20) Joining OpenAI(14:31) Are scaling and AI safety intertwined?(20:31) Anthropic Early Days(24:04) Amazon's Investment in Anthropic(24:19) FTX investment in Anthropic(25:50) Anthropic's Business Today(30:51) Dario's Advice For Builders(34:26) Should we pause AI progress?(36:27) Future of AI(37:55) Dario's Biggest AI Safety Concerns(44:57) How Anthropic Deals With AI Bias(49:29) Anthropic's Responsible Scaling Policy(56:36) Testifying in front of Congress(59:25) Will AI destroy humanity?(1:00:00) GPT3 vs GPT4(1:02:26) The memification of a CEO(1:09:30) What are you most surprised by with AI?(1:17:03) Why don't you like the term AGI?(1:21:50) 2024 AI Predictions(1:33:45) Dario's opinion on open-source models(1:38:03) Probability of AI Catastrophe(1:40:52) Misuse of AI(1:14:44) Looking ahead: Dario's optimistic outlook on AI Mixed and edited: Justin HrabovskyProduced: Rashad AssirExecutive Producer: Josh MachizMusic: Griff Lawson
Wade Foster is the Co-founder & CEO at Zapier, a platform for building workflow automations without a developer. Zapier was started during 2011 in Columbia, Missouri, and by 2021, it was valued at $5b, having only raised $1.3m. Prior to founding Zapier, Wade had just two professional jobs, and had never managed or hired anyone. He worked as a PM on a web app used by 20k students, and as an Email Marketing Manager at Veterans United - a role that had a significant influence on Zapier's eventual success. In today's episode, we discuss: The stories and thinking behind Zapier's most unorthodox decisions How Wade thinks about product market fit How Zapier built their powerful distribution engine The fascinating story of Veterans United, and its impact on Zapier How Wade thinks about fundraising Why Wade lives by “don't hire ‘til it hurts” Key lessons on people management Referenced: Basecamp: https://basecamp.com/ Bingo Card Creator: https://www.bingocardcreator.com Bryan Helmig, Co-founder of Zapier: https://www.linkedin.com/in/bryanhelmig John Wooden quote: https://www.thewoodeneffect.com/be-quick-but-dont-hurry/ Mailchimp: https://mailchimp.com/ Mike Knoop, Co-founder of Zapier: https://www.linkedin.com/in/mikeknoop Patrick Mckenzie, creator of Bingo Card Creator: https://www.linkedin.com/in/patrickmckenzie/ PayPal: https://www.paypal.com/ Salesforce: https://www.salesforce.com/ SMBs: https://www.techtarget.com/whatis/definition/SMB-small-and-medium-sized-business-or-small-and-midsized-business Stripe: https://stripe.com/ Thinking in Bets by Annie Duke: https://www.amazon.com.au/Thinking-Bets-Annie-Duke/dp/0735216355 Tony Xu, CEO of DoorDash: https://www.linkedin.com/in/xutony/ Twilio: https://www.twilio.com/ Veterans United Home Loans: https://www.veteransunited.com/ Zapier: https://zapier.com/ Where to find Brett Berson Twitter: https://twitter.com/brettberson LinkedIn: https://www.linkedin.com/in/brett-berson-9986094/ Where to find Wade Foster Twitter: https://twitter.com/wadefoster LinkedIn: https://www.linkedin.com/in/wadefoster Where to find First Round Capital: Website: https://firstround.com/ First Round Review: https://review.firstround.com/ Twitter: https://twitter.com/firstround Youtube: https://www.youtube.com/@FirstRoundCapital This podcast on all platforms: https://review.firstround.com/podcast Timestamps (05:46) The fascinating story of Veterans United (06:55) Lessons from Veterans United (08:35) The most important things Zapier got right (10:13) How Zapier built their powerful distribution engine (16:56) Why Zapier didn't move to focusing on enterprise (19:06) How Wade thinks about product market fit (24:26) The role of skill vs luck in Zapier's success (26:23) What was hard about building Zapier (30:03) Key lessons on people management (32:35) Rule of thumb: "don't hire ‘til it hurts” (36:42) Zapier's #1 hiring mistake (42:50) How to test for scrappiness in the hiring process (44:31) Do hiring playbooks transfer between companies? (50:01) The 12 year evolution of Zapier's product (53:20) How Zapier makes product decisions (55:40) How Zapier thought about competition (60:11) How to foster intellectual honesty in yourself and your org (65:35) The people who most impacted Wade's worldviews
In this episode, we dive into Twilio's latest innovation, CustomerAI, and how it can predict customer churn to benefit businesses and enhance user experiences. Join us as we explore the exciting features and potential impact of this cutting-edge technology in the world of customer engagement. Learn how AI is revolutionizing customer relationships and retention strategies. Get on the AI Box Waitlist: https://AIBox.ai/Join our ChatGPT Community: https://www.facebook.com/groups/739308654562189/Follow me on Twitter: https://twitter.com/jaeden_ai
Today we're going to talk about Customer Journey Orchestration with a focus on SMS and messaging to help brands drive greater customer engagement and personalize the customer experience for consumers that quickly grow impatient by being saturated with impersonal messages from the brands they support. In fact, according to a recent report by Twilio, two-thirds of consumers say they'll quite a brand if their experience isn't personalized. I've seen in my own work with leading brands that customer journey orchestration can help this, and to help me discuss this topic, I'd like to welcome Trent Rossini, Managing Director at inQuba. RESOURCES inQuba website: https://www.inquba.com The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/ For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company
Ari Zelmanow is Head of UX Research for Twilio's Communications business. A retired police detective turned market detective, Ari now investigates human behavior as it relates to shopping, buying, and using products to deliver valuable outcomes for businesses. In this episode, Ari and Roddy dive into how adopting a newsroom room approach enables research teams to build knowledge and drive impact throughout the entire organization. Ari shares his unique framework for growing researchers into trusted consultants for business leadership, and much more. Here, we outline three takeaways and encourage you to download the full transcript below for more. One of the most valuable tools researchers have at their disposal is feedback - from the customers you have to the ones you want to have. Sign up for a free trial with the DISQO CX platform to get started.
Kevin Niparko is the VP of Product @ Twilio. Kevin joined Twilio through the acquisition of Segment where he spent an incredible 8 years in numerous different roles including as Head of Product. Before entering the world of product, Kevin was a Management Associate at the world-renowned, Bridgewater Associates. In Today's Episode with Kevin Niparko We Discuss: 1. From Bridgewater to Head of Product: How Kevin made his way from the world of asset management and analytics to leading product teams? What are 1-2 of Kevin's biggest takeaways from his time at Bridgewater with Ray Dalio? How did the 8 year journey with Segment leading to their $3BN acquisition impact his approach to product? 2. What Makes a Great Product Person: Does Kevin believe that product is more art or science? If he were to put a number on it? What would it be out of 100? Why does Kevin believe that all product people should learn to write? Why does Kevin believe that the best product people are generalists and not specialists? Why does Kevin think that analytics is an insanely good start for product people? 3. How to Hire the Best Product People: How does Kevin approach the hiring process for product hires today? What are the non-obvious traits of hires he looks for? How does he test for them? Does Kevin use case studies? Where do many fall down? What do the best do? 4. Product Reviews: Good vs Great: How often does Kevin do product reviews? Who is invited? How have product reviews changed in a world where the company is now fully remote? What is the difference between good and great product reviews? What is the single best product decision Kevin has made? What did he learn? What is the worst product decision Kevin made? How did that change his approach?
Wired article on Lee Holloway: https://www.wired.com/story/lee-holloway-devastating-decline-brilliant-young-coder/ (0:00) Intro(1:12) The internet was a fad(3:49) What is Cloudflare?(6:42) Project Honeypot(12:53) Meeting Michelle(19:12) Buying into the vision(23:04) The internet was built to support the porn industry(28:48) Borrowing Money(37:18) Transparency(43:08) On Lee Holloway(52:23) Philosophy behind hiring and talent(1:00:45) Prioritize curiosity and empathy(1:02:54) The fairness of an initial offer(1:07:11) Titles are cheap(1:21:59) How has being an English major manifested itself?(1:25:14) Building explosives in high school(1:32:38) Engaging with fans and critics(1:38:32) Going public(1:46:39) Conventional Silicon Valley wisdom Mixed and edited: Justin HrabovskyProduced: Rashad AssirExecutive Producer: Josh MachizMusic: Griff Lawson
If a company wants to offer in-app messaging or voice calls, they don't have to develop the infrastructure themselves when there's something like Twilio at their disposal.
(0:00) Intro(0:39) Doing venture capital and launching a podcast(6:30) How does culture get created within a company?(10:14) Is a company more of a sports team or a family?(11:42) No 100 hour work weeks(16:13) Employee retention(24:19) What you want to know when hiring(30:06) Advantages startups have over big companies(37:20) What should all founders know about letting people go?(45:55) Finding product market fit(54:22) Building relationships with VCs(1:01:00) Hating software acquisitions(1:07:46) Sam Altman, brother of the HR software guy(1:09:43) Thoughts on AI and its future(1:13:08) Saying the same thing over and over again in leadership(1:20:06) Thoughts on San Francisco(1:21:31) Logan Bartlett: VC, podcaster, meme king(1:25:49) What are you investing in now? Mixed and edited: Justin HrabovskyProduced: Rashad AssirExecutive Producer: Josh MachizMusic: Griff Lawson
(0:00) Intro(2:01) Founder vs Investor(9:04) Two constituents that a VC is serving(14:19) Structure of new book(16:14) Balance between numbers and schmoozing(21:11) Liz's absolutes of fundraising(28:31) Beyond the natural absorption of the market(36:21) What is the purpose of a board?(43:27) VCs as an asset class(47:54) Feeling like a babysitter in board meetings(59:34) Would you have bootstrapped it in retrospect?(1:05:47) Should founders always remain CEOs?(1:13:01) Absolutes of fundraising disagreements(1:20:51) Talking to associates(1:26:33) Capital as an effective means of scaling(1:29:23) Sandy Lerner, founder of Cisco(1:37:06) Did Logan learn anything from the founder's perspective? Mixed and edited: Justin HrabovskyProduced: Rashad AssirExecutive Producer: Josh MachizMusic: Griff Lawson
Hey CX Nation,In this week's episode of The CXChronicles Podcast #208 we welcomed Lloyed Lobo, Author, From Grassroots To Greatness, Co-Founder at Boast.AI & Traction. Lloyed Cofounded and helped bootstrap Boast.AI to 8 figures ARR. Boast is a fintech platform that provides businesses with R&D and Innovation funding. He also Cofounded and helped bootstrap Traction to more than 100,000 entrepreneurs and innovators. Traction is a global community that brings leaders behind the fastest-growing companies such as Shopify, Atlassian, Twilio, MailChimp, Github, Intercom, Calendly, Zapier, and more to share learnings on how to build and scale companies via podcasts, meetups, retreats, and conferences.In this episode, Lloyed and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.**Episode #208 Highlight Reel:**1. Growing up in the slums of Mumbai & understanding the necessity of community 2. Compound interest on consistent actions & performance yields huge gains over time 3. Every company in the world begins as a human to human experience 4. Why luck and risk are two sides of the same coin, you have to keep flipping the coin 5. Spend time understanding the puzzle pieces in your customer journey to find success Huge thanks to Lloyed for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.Click here to learn more about Lloyed LoboClick here to learn more about Lloyed's new book From Grassroots To Greatness If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Huge thanks to our newest CXCP sponsor Timetoreply. Visit their website today at www.timetoreply.com/cxc. Support the show
Show Notes:Inventing on Principle Talk: https://youtu.be/PUv66718DII?si=FQgWF4018HGpin7ahttps://youtu.be/PUv66718DII?si=FQgWF4018HGpin7a (0:00) Intro(1:56) Essentialism(6:01) No one is a natural great manager(15:01) The Freedman Doctrine(22:42) Distinction between behavior and core values(26:23) Two sides to any coin(32:31) Choosing who to do business with(38:31) Working remote(44:57) Early days of Webflow(57:07) Looking for silver bullets but finding lead bullets(1:05:57) The YC interview and walking out of Oblivion(1:10:01) Joining YC(1:14:57) From Skype calls to brand ambassadors(1:24:02) Product roadmap and development(1:27:24) Graduation vs churn(1:37:10) Taking your time raising money(1:24:17) Big product market fit(1:44:59) Pros and cons of venture capital(1:52:10) Not a zero sum(1:57:01) B2C versus B2B(2:04:22) Immigrating from Russia(2:11:24) Influence of Pixar(2:15:07) Favorite interview question Mixed and edited: Justin HrabovskyProduced: Rashad AssirExecutive Producer: Josh MachizMusic: Griff Lawson