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126 episodes with conversational intelligence
12 episodes with conversational intelligence
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2 episodes with conversational intelligence
2 episodes with conversational intelligence
2 episodes with conversational intelligence
2 episodes with conversational intelligence
2 episodes with conversational intelligence
According to researchers at the University of Texas at Austin, employees at high-trust organizations are 50% more productive and report 106% more energy at work compared to those in low-trust workplaces. • Meanwhile, the science of human connection continues to reveal how deeply our conversations shape our biology. Researchers at the Pacific Neuroscience Institute explain that love, trust, attachment, and social bonding are driven by intricate interactions between neurotransmitters, hormones, and neural pathways that influence how we think, feel, collaborate, and lead. Today's guest, Keith Greer, has spent more than four decades helping individuals, families, leaders, and organizations better understand the power of conversation and connection. As an Executive Coach, Family Therapist, Trainer, Speaker, and Podcast Host, Keith brings together neuroscience, emotional intelligence, and leadership development to help organizations create cultures rooted in trust, safety, inclusion, and authentic communication. Holding a Professional Certified Coach (P.C.C.) designation through the International Coach Federation, Keith works across corporate, nonprofit, and family-owned business sectors, helping leaders develop conversational strategies that strengthen relationships, increase engagement, and inspire meaningful performance. His “Conversationally Intelligent Leadership Process” integrates evidence-based practices from Conversational Intelligence®, Psychological Safety, Positive Psychology, Motivational Interviewing, and Family Systems Theory. The result is a leadership framework that empowers individuals and teams to communicate with greater empathy, clarity, trust, and authenticity. Keith's work focuses on helping leaders understand that conversations are not simply exchanges of information. They are biological and emotional experiences that can either trigger fear and defensiveness or create safety, collaboration, creativity, and human connection. Through intentional communication practices, organizations can unlock deeper loyalty, stronger cultures, healthier teams, and higher productivity. As the host of The Helping Conversation podcast, Keith continues to share practical tools and neuroscience-based insights designed to help people create safer and more trusting relationships, one conversation at a time. For more information: https://www.keithgreercoaching.com/ Email: keith@keithgreercoaching.com Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode of the Divorce for Wealthy Women Podcast, Brooke Summerhill welcomes Natalie McVeigh, a globally recognized consultant, mediator, executive coach, Certified Happiness Trainer, and expert in family dynamics, conflict resolution, and transformational change.Natalie brings more than 20 years of experience working with ultra-high-net-worth families, family offices, family-owned businesses, executives, and entrepreneurs. As the Founder of Oikonomia Advisory, she helps families and leaders navigate complex transitions, strengthen relationships, resolve conflict, and create meaningful change grounded in both science and human connection.Drawing from her extensive background in organizational development, neurocardiology, applied psychophysiology, mediation, and coaching, Natalie shares powerful insights into what truly drives successful transitions during divorce and other major life changes. Together, Brooke and Natalie explore the intersection of wealth, family systems, communication, happiness, and emotional resilience.In This Episode:Why divorce is often more about family dynamics than financesHow high-net-worth families experience conflict differentlyThe role of emotional intelligence in difficult negotiationsWhat neuroscience teaches us about stress, communication, and decision-makingHow Conversational Intelligence can transform relationships during conflictThe connection between happiness, resilience, and personal growthNavigating family transitions with greater clarity and purposeWhy understanding family systems is critical during divorceHow mediation and interest-based negotiation can create better outcomesCreating lasting transformation rather than temporary solutionsAbout Natalie McVeighNatalie McVeigh is the Founder of Oikonomia Advisory and an executive coach, consultant, mediator, and Certified Happiness Trainer. She specializes in helping ultra-high-net-worth families, family offices, entrepreneurs, and executives navigate complex transitions and achieve meaningful personal and professional growth.Natalie is a Fellow and Faculty Member of the Family Firm Institute, serves on the Education Development Committee of the Purposeful Planning Institute, and is Director of Research and Development at Aspen Family Business Group. She is also a Trust and Estate Practitioner (TEP) and a Master Neuroplastician specializing in Conversational Intelligence.Her expertise includes family dynamics, conflict resolution, governance, leadership development, mediation, systems theory, team effectiveness, executive coaching, and transformational change. Natalie is currently completing her Ph.D. in Applied Psychophysiology at Saybrook University.Natalie's approach combines cutting-edge research, neuroscience, happiness studies, and practical experience to help individuals and families navigate life's most important transitions with greater confidence, connection, and purpose.Key TakeawayThe most successful divorce outcomes are not created solely through legal agreements or financial settlements. They emerge when individuals understand the emotional, relational, and family-system dynamics influencing their decisions. By combining self-awareness, effective communication, and a long-term perspective, it is possible to navigate conflict while building a stronger foundation for the future.Connect with Brooke SummerhillFor divorce financial planning, mediation support, and educational resources for women navigating divorce, visit The Summerhill Firm.If you enjoyed this episode, please subscribe, leave a review, and share it with a friend who may benefit from this conversation!Disclaimer: This podcast is intended for educational purposes only and should not be considered legal, financial, tax, or psychological advice. Please consult qualified professionals regarding your specific situation.
In dieser Folge tauchen wir tief ein: Was gehört wirklich zum unverzichtbaren Technologie-Stack für PreSales-Teams im modernen B2B-Softwarevertrieb? Wir nehmen kein Blatt vor den Mund und diskutieren, welche Tools echte Gamechanger sind – von CRM bis Conversational Intelligence – und wo viele Organisationen noch überraschende Lücken haben. Dabei teilen wir persönliche Erfahrungen, praktische Anekdoten und klare Meinungen zu Must-haves versus Nice-to-haves. Wer wissen will, wie PreSales heute wirklich effizient, kollaborativ und kundenorientiert arbeitet, ist hier genau richtig. Hör rein und finde heraus, ob dein Tech-Stack noch up to date ist! ----------
Most conversations — at work, across the dinner table, across the political divide — are failing. Executive coach Keith Greer says the reason is simple: we're all addicted to being right.Keith Greer, Executive Coach and leadership development specialist, joins Fitz at ROC Vox for a return visit six years in the making. With 40+ years spanning clinical social work, family therapy, and executive coaching, Keith brings the full weight of his career to one question: why do most conversations miss the mark — and what actually works? In this episode you'll hear the neuroscience behind why certain leadership behaviors destroy team trust, how Conversational Intelligence explains what happens in your team's brain during that conference room pitch, and why the single most powerful thing any of us can do right now — in the office, at the Thanksgiving table, or across the political divide — is stop talking and listen.CHAPTERS00:00 Intro: Keith Returns After Six Years01:23 The Grandpa Gig: Love, Fun, and Three Grandsons07:50 Building a Coaching Practice on His Own Terms10:00 Why Technical Brilliance Doesn't Make a Leader14:51 Family Businesses: Where Bloodlines Meet Business20:44 Why You Can't Inject Motivation Into Someone22:38 Conversational Intelligence and the Neuroscience of Trust26:23 The "Addiction to Being Right" Kills Conversations33:50 Self-Awareness Is Courageous Work, Not "Touchy-Feely"35:04 Shut Up and Listen: The #1 Conversation Strategy38:40 Productive Disagreement Across the Political Divide46:21 Finding Common Ground Through Shared HumanityCONNECTKeith Greer Coaching → https://www.keithgreercoaching.comROC Vox → https://www.rocvox.comFresh doses of Positivity every Tuesday and Wednesday.#ConversationalIntelligence #LeadershipDevelopment #ExecutiveCoaching #MotivationalInterviewing #LeadershipSkills #FamilyBusiness #SelfAwareness #ActiveListening #NeuroscienceOfLeadership #PositiveBlatherings #ROCVox #Rochester #CommunicationSkills #TeamBuilding #LeadershipCoaching #PersonalDevelopment #MindsetShift #WorkplaceWellness #ProductiveConversations #EmotionalIntelligence
I can't wait for you to meet “Your Parenting BFF”, Patti Reed! Patti is a believer, wife, mom of two young adults, an author and a Certified Coach in Conversational Intelligence.If you are parenting teens or young adults (and you have wished that age came with a manual!), you will appreciate hearing Patti's tips on how to have more meaningful conversations with your young adults, parenting by faith and not fear, and so much more!Show Notes:Contact Patti by email: patti@pattireed.netWebsite: www.pattireed.netTo sign up for Patti's mailing list: https://lp.constantcontactpages.com/su/90w3aHNBook:Face To Face, Smart Conversations with Yourself, Your Teenager, and Your Young Adult, by Patti Pilkington ReedConnect with Denise:Email: denise@wearethebridge.org or podcast@wearethebridge.orgFacebook/Instagram: @motivesgirl1“That Voice (How I Hear Him Speak)” from Treasured Inside, Devotions with Denise, Vol 2Available at Amazon: http://bit.ly/4qJ3ho3The Bible Recap wearethebridge.org/recapBridge Ladies Bible Studies wearethebridge.org/study Did you know you can now watch Over the Rims of Mugs?Visit https://www.wearethebridge.org/mugsvideoPlease share Over the Rims of Mugs with a friend if you enjoyed this episode. Over the Rims of Mugs is still growing, and your positive review and 5-star rating would help.The Bridge Podcast Network is made possible by generous support from The Boardwalk Plaza Hotel and Victoria's Restaurant on the boardwalk in Rehoboth Beach, Delaware - Open 7 days a week, year-round - Learn more at https://boardwalkplaza.comFeedback, or Show Ideas? Send an email to podcast@wearethebridge.orgDownload The Bridge Mobile App to get the latest podcast episodes as soon as they are published!
Curiosity can be the opposite of self-centeredness—but only when it's paired with respect, trust, and appropriate vulnerability. In this episode, Joe Rockey and Father Boniface Hicks unpack the difference between “healthy and holy curiosity” and being “nebby” (nosy), and why that line matters in friendships, marriage, and sales. They also connect it to the life of faith: softening the heart so communion becomes possible under God.Key IdeasCuriosity builds relationships when it's rooted in genuine care, not extraction or control.Vulnerability is required for intimacy, but it must match the level of trust that exists.“Nebby” curiosity (nosiness) seeks power or gossip—without shared vulnerability or mutual goodwill.A curious, kind stance toward yourself (and your “parts”) can reduce contempt and grow calm, compassion, and communion.In sales, curiosity becomes a “cheat code” when it serves the person—not the commission—and when it respects boundaries.Links & References (official/source only) Judith Glaser / CreatingWE Institute (Transformational conversation article):https://creatingwe.com/news-blogs/articles-blogs/shifting-to-transformational-conversation-for-best-resultsIFS Institute (Internal Family Systems):https://ifs-institute.com/St. Bernard of Clairvaux (Steps of Humility and Pride – publisher preview PDF):https://tanbooks.com/content/3318_Preview.pdfCTA: If this helped, please leave a review or share this episode with a friend. Questions or thoughts? Email FatherAndJoe@gmail.com .Tags (comma-separated)Father and Joe, Joe Rockey, Father Boniface Hicks, curiosity, vulnerability, trust, relationship building, communion, intimacy, selfishness, self-centeredness, kindness, compassion, calm, confidence, courage, connectedness, internal family systems, IFS, Judith Glaser, transformational conversation, Conversational Intelligence, nebby, nosy, Pittsburgh, gossip, pride, humility, Saint Bernard of Clairvaux, hard of heart, Jesus, sales, ethical sales, sales training, servant leadership, boundaries, trustworthiness, manipulation, integrity
Beyond CRM Sales Tools: Diese Tools boosten deinen Vertrieb – mit Michael Larche (Dealfront) Zunächst die Frage: Wie wächst du jenseits des CRM? In dieser Folge spreche ich mit Michael Larche, VP Sales bei Dealfront. Wir zeigen, wie Beyond CRM Sales Tools dir mehr Pipeline, bessere Lead-Qualität und klare Priorisierung liefern. Dadurch gewinnst du Fokus – und zwar genau dort, wo Deals entstehen. Dealfront bündelt Firmendaten, Kontakte und Intent-Signale in einer Plattform. Außerdem identifiziert die Lösung anonyme Website-Besucher, sodass du Timing und Relevanz triffst. Da ein Großteil der Buyer Journey ohne Formular passiert, brauchst du Signale, die früh ansetzen. Folglich erreichst du die richtige Person zur richtigen Zeit. Im Stack steht Salesforce als CRM im Zentrum; zugleich verbinden wir Slack für Abstimmung und Outreach für Sequences. Wichtig ist hierbei die bidirektionale Synchronisierung, denn nur so bleiben Daten konsistent. Anschließend laufen Inbound-, Outbound- und Nurturing-Playbooks messbar über KPIs. Dadurch siehst du nicht nur Aktivität, sondern echten Fortschritt. Bei der Gesprächsintelligenz setzen wir bewusst auf ein schlankes Setup. Ein Recorder/Analyzer transkribiert Calls, mappt Erkenntnisse auf MEDDIC/MEDPIC und füllt Felder automatisch. Dadurch sparen Reps Zeit; gleichzeitig erhalten Leads wöchentliche Zusammenfassungen in Slack. Somit wird Coaching konkreter, Forecasting präziser und die Pipeline stabiler. Für Enterprise-Deals nutzen wir digitale Dealrooms, zum Beispiel über GetAccept. Dort liegen Security-Dokus, Tasks und Zusammenfassungen gebündelt. Dadurch behalten alle Stakeholder den Überblick; gleichzeitig werden Next Steps transparent. Angebote erstellen wir in Minuten mit PandaDoc – direkt aus Salesforce. Anschließend zeigt das Tracking, wer welche Passagen liest; deshalb werden Follow-ups punktgenau. Go-to-Market fährt zweigleisig: Einerseits product-led über Test-Accounts, andererseits sales-led über Discovery und Demo. Entscheidend ist „Speed-to-Lead“: Zuerst eine personalisierte Antwort, dann Call, LinkedIn-Connect und Terminvorschlag – alles über eine Cadence. Dadurch kombinierst du Effizienz und Relevanz; gleichzeitig vermeidest du generische Massenmails. Neben Tools brauchst du jedoch Prozesse. Jede Einführung bedeutet Change; deshalb sind Buy-in, Training und klare Verantwortlichkeiten Pflicht. Nicht nur Features zählen, sondern vor allem Business Impact. Wer Daten konsequent nutzt und Disziplin zeigt, skaliert Output mit demselben Team. Schließlich ist genau das der Kern von Beyond CRM Sales Tools: Technik plus Umsetzung. Mein Fazit: Starte mit klaren ICPs, definierten Sequences und sauberem Reporting. Ergänze anschließend Conversational Intelligence und Dealrooms. Dadurch entsteht ein System, das Leads priorisiert, Aktivitäten steuert und Ergebnisse sichtbar macht – Tag für Tag.
Greatness in leadership, communication, and teamwork all boil down to effective conversations in our personal and professional lives. Today on the Just DeW It podcast, Anne Duffy welcomes Robyn Ramirez, an accomplished coach, speaker, and advocate for mental fitness, who takes us on a journey from the spiritual landscapes of the Camino de Santiago walk to the nuanced world of conversational intelligence. Robyn shares her experience walking the Camino, which reshaped her physically, emotionally, and spiritually. She recalls the pivotal moments that led her to discover her passion for leadership and communication, focusing on how effective dialogue can enhance both personal and professional relationships. The discussion deepens as Robyn discusses her unique approach to conversational intelligence, drawing inspiration from Judith Glaser's powerful insight: “To get to the next level of greatness depends on the quality of our culture, which depends on the quality of relationships, which depends on the quality of conversations.” Robyn unpacks common communication challenges, such as the assumption that others share our thoughts and the art of listening to truly understand. By the end of this episode, you'll feel energized to transform your conversational skills and deepen your relationships! What You'll Learn in This Episode: How transformative personal experiences influence professional growth. The core principles of conversational intelligence and its benefits. Practical strategies for enhancing workplace communication. Insights into the importance of active listening and empathy. The role of intention and energy in impactful conversations. Techniques to overcome common communication blind spots. Listen now to discover the power of meaningful communication and leadership skills! Learn More About Robyn Ramirez Here! Website: letstalk-results.com Don't Forget to Sign Up for the Next DeW Retreat! 7th Annual DeW Life Retreat November 13-15, 2025 Charlotte, NC Want to get more involved? Join our membership and community below for exclusive perks! Join the DeW Life movement by becoming a member using this link.Join the Dental Entrepreneur movement by becoming a member using this link.Read the most recent edition of DeW Life Magazine here.Just DeW It Podcast is the official podcast of Dental Entrepreneur Women (DeW), founded by Anne Duffy, RDH. The mission of DeW is to inspire, highlight, empower, and connect all women in dentistry. To join the movement or to learn more, please visit dew.life. Together, we can DeW amazing things! References: Events: DeW Retreat 2025 WBECS Coaching Summit Books: Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results - Judith E. Glaser Education: Stanford University
Certaines conversations ont un effet comparable à celui d'un médicament. Les mots ont un véritable pouvoir chimique! Ils peuvent parfois déclencher une réaction de stress : la personne se sent menacée, son cerveau libère du cortisol et elle se referme. D'autres fois, les mots instaurent un climat de confiance. Le cerveau sécrète alors des hormones comme l'ocytocine qui favorise le lien, la sérotonine associée au bien-être ou encore la dopamine qui suscite l'enthousiasme et la curiosité. Beaucoup d'ouvrages abordent la neuroscience de manière assez générale. Selon moi, le livre Conversational Intelligence de Judith Glaser va plus loin. Il propose une base scientifique solide et des pistes concrètes pour transformer la qualité des échanges. Dans cet épisode, je reçois Roxanne Coulombe, coach exécutive, qui m'a fait découvrir ce livre. Ensemble, nous tentons une forme d'expérimentation, une expérimentation chimique même! Roxanne va me coacher afin d'appliquer certains principes du livre. Ordre du jour 0m23: Introduction 10m57: Présentation du livre 16m18: Les différents effets chimiques de nos mots 41m23: Nos interventions à travers les mots 1h03m25: Expérimentation avec Roxanne Coulombe coach exécutive 1h12m59: Retour avec Roxanne sur l'expérimentation 1h19m54: Réflexion personnelle Pour encore plus de détails, consulte la page web de l'épisode
In a world racing toward automation and AI, the professionals who master human connection will win. In this powerful episode, communication expert Mary Schmidt unpacks the neuroscience behind trust-building conversations and why conversational intelligence is the real competitive advantage for relationship-based professionals. Learn how to elevate every interaction—whether with clients, strategic partners, or loved ones—by intentionally triggering trust, openness, and deeper collaboration.
On today's show, we take a close look at how the conversations you have every day impact both your work + your brain with neuroscience geek + peak performance expert Eugene Choi. He shares fascinating insights from Judith Glazer's book Conversational Intelligence. We discuss the 3 levels of conversation, how to move a conversation from conflict to collaboration + the neuroscience behind it all. You'll learn practical tips to apply right away. Look for more episode in this Book Huddle strand - where experts share their fave books. Book discussed in this episode: Conversational Intelligence - Judith E. Glazer Eugene's Homepage: destinyhacks.co Eugene's LinkedIn: EugeneKChoi Eugene's Instagram: EugeneKChoi Eugene's Online Community: neurohackingschool.com ==== If you'd like my help with your Business go to www.lizscully.com/endlessClients ==== And don't forget to get your reading list of the 10 essential reads for every successful biz owner - these are the books Liz recommends almost on the daily to her strategy + Mastermind clients. This isn't your usual list of biz books, these answer the challenges you've actually got coming up right now. Helpful, quick to read and very timely. Click here lizscully.com/reading to get your book list
Welcome to the Sustainable Clinical Medicine Podcast! This time, Dr. Sarah Smith sits down with Quenby Rubin-Sprague, a seasoned professional in the healthcare industry with over 35 years of experience. Starting as a registered dietitian nutritionist, Quenby's journey led her to medical sales and eventually into corporate training and development, where she found her passion for coaching and making impactful changes within healthcare teams. In this episode, Quenby delves into her career evolution, highlighting the importance of happiness and fulfillment both at work and beyond. She shares insights into how she cultivated resilience and mental fitness in challenging clinical environments, especially amidst high-stress situations. They discuss how healthcare professionals can enhance their communication skills, create a shared reality, and build trust within teams, even when organizational changes are slow to come. Whether you're a healthcare provider, a practice manager, or part of a clinical team, this episode offers valuable perspectives on sustaining happiness and effectiveness in the face of inevitable challenges. Here are 3 key takeaways from this episode: Empower with Empathy: Understanding our colleagues' and patients' perspectives can create a shared reality based on trust and respect. This not only enhances patient experience but also contributes to a more cohesive team environment. Practice Self-Empathy: As much as we focus on empathy for others, it's crucial to nurture self-empathy. Recognizing that we can't control everything and focusing on self-care can help maintain our own well-being amidst the chaos. Cultivate Mental Fitness: Building resilience through mental fitness allows us to handle the pressures of healthcare more effectively. This involves acknowledging both the positive and negative aspects of our day and choosing to focus on growth and joy. Quenby Rubin-Sprague Bio: Quenby is a recognized expert with over 30 years of experience as a Strategic Communications Advisor and Executive Coach. She has partnered with C-Suite healthcare leaders, medical groups and physician executives, providing consulting and coaching services to notable organizations such as Adventist Health, Sutter Health and Dignity Health. Her work catalyzes the creation of psychologically safe cultures where the leader leads authentically without sacrificing their sanity or humanity. They have the confidence and savvy to respond to complex situations with discernment, empowerment and compassion. This fosters health system-wide well-being and the achievement of key initiatives. The ripple effect from Quenby's expertise: Raises medical group leadership capability, elevates the patient experience and transforms health system culture. Quenby holds a Master's Degree in Human Resources and Organization Development from the University of San Francisco. She holds the following certifications: Conversational Intelligence®, Myers-Briggs (MBTI), Marshall Goldsmith Stakeholder Centered Coaching, Advanced Training in Positive Intelligence. Quenby is a Registered Dietitian/Nutritionist. When not coaching health care leaders, you'll find Quenby on the black diamond runs at her favorite Lake Tahoe ski resort or trying to break the sound barrier on her road bike! -------------- Would you like to view a transcript of this episode? Click here Learn more about our guest: www.linkedin.com/in/quenbyrubinsprague/ **** Charting Champions is a premiere, lifetime access Physician only program that is helping Physicians get home with today's work done. All the proven tools, support and community you need to create time for your life outside of medicine. Learn more at https://www.chartingcoach.ca **** Enjoying this podcast? Please share it with someone who would benefit. Also, don't forget to hit “follow” so you get all the new episodes as soon as they are released. **** Come hang out with me on Facebook or Instagram. Follow me @chartingcoach to get more practical tools to help you create sustainable clinical medicine in your life. **** Questions? Comments? Want to share how this podcast has helped you? Shoot me an email at admin@reachcareercoaching.ca. I would love to hear from you.
Hani du Toit is a South African inclusion expert, author, and certified in Conversational Intelligence. Her experience of exclusion under Apartheid fuels her commitment to creating belonging and fostering positive change by bridging differences and nurturing a world where people embrace diversity and celebrate personal and ethnic histories.In addition to covering the many areas where Hani is making a difference, our interview will explore the importance of inclusion in an ever more complex and multicultural world.
ทำไมบางบทสนทนาทำให้เรารู้สึกเชื่อมโยงและเข้าใจอีกฝ่ายทันที แต่บางครั้งกลับรู้สึกเหมือนพูดกันคนละภาษา ทั้งที่ใช้คำเดียวกัน? เพราะ "การคุย" ที่ดีไม่ใช่แค่การพูด แต่คือการสร้าง "ความไว้วางใจ" และ "พื้นที่ปลอดภัย" ที่สมองทั้งสองฝ่ายเปิดรับกันอย่างแท้จริง . ใน #สรุปหนังสือ EP. นี้ เราจะพาทุกคนไปสำรวจ "วิทยาศาสตร์ของบทสนทนา" ที่เชื่อมโยงสมอง ความรู้สึก และความสัมพันธ์ พร้อมเรียนรู้ว่าการคุยแบบไหนที่สร้างความไว้วางใจและแบบไหนที่ทำลายมัน . #ConversationalIntelligence #สรุปหนังสือ #missiontothemoon #missiontothemoonpodcast
ทำไมบางบทสนทนาทำให้เรารู้สึกเชื่อมโยงและเข้าใจอีกฝ่ายทันที แต่บางครั้งกลับรู้สึกเหมือนพูดกันคนละภาษา ทั้งที่ใช้คำเดียวกัน? เพราะ "การคุย" ที่ดีไม่ใช่แค่การพูด แต่คือการสร้าง "ความไว้วางใจ" และ "พื้นที่ปลอดภัย" ที่สมองทั้งสองฝ่ายเปิดรับกันอย่างแท้จริง . ใน #สรุปหนังสือ EP. นี้ เราจะพาทุกคนไปสำรวจ "วิทยาศาสตร์ของบทสนทนา" ที่เชื่อมโยงสมอง ความรู้สึก และความสัมพันธ์ พร้อมเรียนรู้ว่าการคุยแบบไหนที่สร้างความไว้วางใจและแบบไหนที่ทำลายมัน . #ConversationalIntelligence #สรุปหนังสือ #missiontothemoon #missiontothemoonpodcast
In today's dynamic business landscape, leaders are under constant pressure to perform, innovate, and guide their teams to success. Amidst this setting, the concept of a "thriving leader" emerges as crucial. A thriving leader not only succeeds in their role but also maintains a sense of fulfillment and well-being while empowering their team members to do the same. The thriving leader framework is a holistic approach that integrates various aspects of leadership such as stress management, effective communication, and self-leadership. This episode explores the essential elements that make up this framework and provides actionable insights for leaders to enhance their effectiveness and satisfaction. Thriving as a leader isn't about adhering to a one-size-fits-all formula but about finding the right balance that aligns with individual strengths and organizational goals. This comprehensive discussion uncovers the building blocks of a thriving leadership model and highlights the importance of a clear vision, strong leader presence, consistent team engagement, and effective resource management. Timestamped Overview [00:05:02] Defining a Thriving Leader[00:06:53] The Thriving Leader Formula: Overview[00:08:15] T - Transform: Turning Leadership Goals into Vision[00:12:09] H - Harness: Utilizing Strengths[00:12:15] R - Raise: Leadership of Self and Others[00:15:44] I - Ignite: Enhancing Leader Presence[00:17:27] V - Verbalize: Building Trust Through Communication[00:18:09] I - Incentivize: Team Engagement[00:19:15] N - Negotiate: Achieving Desired Outcomes[00:19:27] G - Gain Command: Scheduling and Habits[00:21:15] Deep Dive into Vision: Why Leaders Need a Written Vision[00:28:12] Conversational Intelligence: Building Trust with Language[00:36:30] Effective Scheduling and Habit Formation[00:44:43] Empowering Team Members: Self-Empowerment and Leadership For the complete show notes be sure to check out our website: https://leaddontboss.com/326
Master the Art of Persuasion: Speak the Language That Sells Sales Coach Dan Rochon from No Broke Months for Salespeople unlocks the secrets of speaking the language that sells. Do you ever wonder what separates top-performing sales professionals from the rest? It's not just about having the best product or service—it's about mastering the art of persuasion. Catch the latest episode of No Broke Months for Salespeople to learn how to close more deals and achieve your sales goals! --To find out more about Dan Rochon and the CPI Community, you can check this link:www.NoBrokeMonths.com --Do you want to win a FREE 45-minute complimentary coaching session with Dan Rochon and a FREE copy of the book "Real Estate Evolution," a comprehensive 10-step guide to achieving Consistent and Predictable Income?❗❗JOIN THE NO BROKE MONTHS FOR REAL ESTATE AGENTS MONTHLY RAFFLE HERE ❗❗--Stop
Ever had a new hire leave within months due to team resistance? It's more common than you think. This episode covers:The importance of finding a cultural fit while upgrading team skills.How to handle team pushback when introducing new talent.Proven strategies to respond to feedback and maintain harmony during change.Tune in to discover how to turn team resistance into an opportunity for growth and retention.Denise Cooper and our returning guest, Pamela Richards, CEO Cornerstone Success, delve into a lively discussion about the idea of "fit" when hiring. What does it mean? Is it important? How do you create a million-dollar team with people who don't know and may not like each other? My guess Pamela Richards, is known for her passion for people and facilitating positive change for anyone in need with an open mind. She enjoys being an executive coach and helping people discover their strengths to make life transformations. Pam has helped design and run several leadership programs at ASU and continues to help organizations with executive staffing and teambuilding. She appreciates her many opportunities to work with others and being a part of their discovery process, including running Brené Brown's Dare to Lead™ program as a Certified Facilitator and running Conversational Intelligence™ by Judith Glaser.
Healthcare systems are under immense pressure to improve patient experiences while simultaneously reducing costs and administrative burdens. Healthcare organizations are finding innovative ways to listen at scale and unlock insights buried in patient conversations with the growing integration of artificial intelligence (AI). In a landscape where AI is often seen with skepticism, technologies that focus on real-world applications, such as conversational intelligence, are making a tangible difference. In fact, according to a recent study, AI applications in healthcare are expected to grow by 48.1% over the next five years, with a focus on improving patient engagement and operational efficiency.So, how can AI-driven platforms like Authenticx help healthcare organizations turn patient conversations into actionable insights that drive reform? And what does this mean for the future of leadership in healthcare operations?In this episode of I Don't Care with Kevin Stevenson, the host dives deep into these questions with Amy Brown, Founder and CEO of Authenticx. Together, they explore how conversational data can transform decision-making in healthcare, how AI can be a tool for reducing physician burnout, and what "listening at scale" truly means for the industry.Key Points:Conversational Intelligence at Scale: Authenticx' AI-driven platform extracts insights from millions of patient interactions, turning unstructured data into valuable signals that healthcare leaders can use to improve operations.AI in Healthcare Leadership: Amy emphasizes that AI is not a one-size-fits-all solution but a tool to streamline administrative burdens and make the voices of patients more accessible to leaders across organizations.The Eddie Effect: A key innovation from Authenticx, this machine-learning model identifies patient “eddies”—where patients get stuck in their healthcare journey—helping systems address inefficiencies and improve care delivery.Amy Brown is the founder and CEO of Authenticx, a leading conversational intelligence platform focused on the healthcare industry. With a background in social work and healthcare operations, Amy has spent over two decades working in managed care, pharmaceuticals, and health insurance. Before founding Authenticx, she held senior roles in state government, developing a deep understanding of systemic healthcare challenges. Amy is a recognized leader in healthcare innovation, particularly in the use of AI to improve patient engagement and operational decision-making.
As we navigate stressful situations in our personal and professional lives, it's common to experience feelings of burnout. However, studies indicate that burnout is often not caused by external factors – such as your profession, your boss, or your workload – but rather by your mindset and the beliefs you may have surrounding your work. Natalie McVeigh, our guest in Episode 211 of The Mindset Game® podcast, is an executive and entrepreneurial coach and practitioner in neuroscience who specializes in Conversational Intelligence. She has expertise in complex conflict resolution and is also a Certified Happiness Trainer and has experience in building and developing cohesive teams through utilizing assessments and creating training curricula. In this week's episode, Natalie discusses the following: How ensuring clarity, customization, and conviction can help alleviate stress and bring deeper meaning to your work Why it's important – particularly if you are in a leadership position – to recognize when you're having a stress response in reaction to a stimulus, as well as some techniques for shifting the stress response Specific tips for balancing challenging situations that may be happening simultaneously in both your work and home life To get in touch with Natalie, find her on LinkedIn, or click here. To learn more about The Mindset Game podcast, visit www.TheMindsetGame.com. To subscribe, visit https://apple.co/3oAnR8I.
In the latest episode of On the Brink with Andi Simon, we had the pleasure of speaking with Vicki Bradley, a seasoned leadership coach and the driving force behind many successful leaders, both women and men. Vicki's work is rooted in the understanding that leadership is not just about authority or strategy—it's about connecting with people on a deeper level through effective communication and emotional intelligence. In our conversation, Vicki shared profound insights into how these elements are not just complementary but essential to effective leadership. The Secret to Become the Leader You Want to Be One of the key takeaways from our discussion with Vicki was the critical role that communication plays in leadership. She emphasized that clear, authentic communication is the cornerstone of trust-building. When leaders communicate effectively, they are able to inspire, motivate, and engage their teams. This, in turn, fosters an environment where people feel valued, understood, and committed to the shared vision. The Heart of Leadership: Conversational and Emotional Intelligence But communication alone isn't enough. Vicki argues that to truly excel as a leader, one must couple communication skills with emotional intelligence. Emotional intelligence, or EQ, is the ability to recognize, understand, and manage our own emotions, as well as the emotions of others. According to Vicki, leaders who possess high EQ are better equipped to handle the complexities of human behavior in the workplace. They are more empathetic, more adaptable, and better at conflict resolution—skills that are indispensable in today's dynamic business environments. Bridging the Gender Divide in Leadership During our conversation, Vicki also touched on the unique challenges and opportunities that arise when working with both women and men to enhance their leadership skills. She noted that while the fundamental principles of good leadership—like communication and EQ—apply to everyone, the ways in which these skills are developed and expressed can differ between genders. For women, Vicki observed that societal expectations often influence how they communicate and assert themselves in the workplace. Many women are taught to be nurturing and cooperative, which can sometimes be at odds with traditional notions of leadership. Vicki's coaching helps women to leverage these qualities while also encouraging them to find their voice, assert their ideas confidently, and navigate the complexities of leadership without compromising their authenticity. On the other hand, men might face different challenges. Vicki explained that some men are conditioned to suppress emotions or view emotional intelligence as a "soft" skill that doesn't align with leadership. However, she emphasizes that when men embrace EQ, they often find that it enhances their leadership capabilities, particularly in building trust and fostering team cohesion. By helping men understand the value of EQ, Vicki guides them toward a more balanced and effective leadership style. Watch our interview here From Observation to Innovation, Andi Simon, PhD CEO | Corporate Anthropologist | Award-Winning Author Simonassociates.net Info@simonassociates.net @simonandi LinkedIn
On this episode of 10x Your Team, Cam and Otis are joined by Liz Rutledge and Dr. Cyrina Bullard to talk about leading a happy life. We know that being happy is a good thing, but what kind of effects does it have on us? Why is being present so important to happiness? And how often should you ask yourself if you're happy? Liz, Cyrina, Camden, and Otis answer all these questions and much more on this fantastic episode! Plus- stay tuned for a couple surprise announcements!!More About Sustainable Happiness Together:Dr. Cyrina BullardSpeaker, Author & CoachDr. Cyrina Bullard, PharmD, a resilient survivor who has almost died three times, experienced two traumatic brain injuries and a spinal cord injury, serves as a Speaker, Author & Coach. With over 25 years of experience as a pharmacist, she is committed to sharing scientifically proven tools to enhance emotional resilience, alleviate stress, and cultivate happiness. Drawing from her extensive expertise, Dr. Bullard empowers individuals to transform their mindsets and manifest their dreams into reality, facilitating a life we love. Certified by UC Berkeley in The Science of Happiness, Yale in the Science of Well-Being, and trained in HeartMath®, she brings a wealth of knowledge to guide others on their journey of personal growth and fulfillment. As a Life Mastery Consultant and certified in Conversational Intelligence®, she is dedicated to enriching lives and fostering genuine connections. Dr. Bullard's bestselling book, C3 Creating Conscious Connections, is available to further support individuals to Catch Happiness® and experience more conscious connection.Liz RutledgeMindful Sustainability Educator, Public Speaker, Passionate Mother of ThreeLiz Rutledge is a dedicated Mindfulness educator and advocate for both environmental sustainability and personal wellness. With a lifelong passion for Mindfulness cultivated since the age of 10, Liz specializes in supporting individuals to reduce anxiety, manage stress, and experience feelings of calmness and happiness. As a Mindful Schools-trained instructor, she shares her expertise by teaching Mindfulness in schools across the Denver area and delivering engaging presentations on the intersection of Mindfulness and Sustainability, or Mindful Sustainability. In her teachings, Liz emphasizes the importance of flipping the script on negative self-talk and nurturing a positive inner dialogue. Beyond Mindfulness practices, Liz also supports and educates communities about sustainable living practices such as composting, gardening, and recycling, empowering individuals to care for themselves, their communities, and the planet. For valuable insights and guidance on living a more mindfully sustainable life, visit her YouTube channel: Sustainable Three's YouTube.We also created a coupon code for your listeners if you'd like to mention it (or if you would like us to): Use Coupon Code: PURPOSE for an exclusive offer for your listeners (30% off our Winning Wellness Experience)Here is the link: https://winningwellness.learnworlds.com/bundle/winning-wellness-experience-bundleChapters:0:04 - Intro4:10 - Science of Happiness10:22 - Focus & Meditation 22:35 - Are You Happy?35:42 - Being Present 42:48 - Sparking Joy 48:00 -EndWebsite: https://linktr.ee/sustainablehappinesstogetherhttps://sustainablehappinesstogether.com/#10xyourstaff #10xyourteam #leadership #leadershipskills #leadershipcoach #leadershiptraining #lifelonglearning #businesspodcast #businesspodcaststolistento #businessgrowthpodcast #entrepreneurpodcast #entrepreneurship #businessdevelopment #businessgrowth #veteranpodcast
Self-care podcast exploring Conscious Leadership, Confidence and Mindset Shifts & Empowered Embodiment with Guest Vicki Bradley. TOPICS:: ** Conscious Leadership (12:49). ** Confidence and Mindset Shifts (25:26). ** Empowered Embodiment (35:26). NOTES:: Show notes: amberapproved.ca/podcast/504 Leave me a review at amberapproved.ca/review Email me at info@amberapproved.caSupport the show: Donate Via Stripe or Paypal Sign up for the Female Hormone Workshop Series: https://amber-romaniuk.mykajabi.com/female-hormone-workshop-series Summer Coaching Sale! Save big on Private Coaching and Fall Group Coaching by booking your consultation: https://amberapproved.ca/body-freedom-consultation/ SHOW LINKS: Click below to schedule a 30 minute Complimentary Body Freedom Consultation https://amberapproved.ca/body-freedom-consultation/ Take my free Emotional Eating Quiz here: http://amberapproved.ca/emotional-eating-quiz Listen to Episode 291 about what it's like to work with me here: http://amberapproved.ca/podcast/291/ Follow me on Instagram www.instagram.com/amberromaniuk Youtube Channel: https://www.youtube.com/@amberromaniuk/ ABOUT MY GUEST VICKI BRADLEY: Vicki Bradley, Founder and CEO of WILempowered (Women in Leadership Empowered), is a Certified Professional Coach (CPC) and Energy Leadership Index Assessment Master Practitioner (ELI-MP), both certifications having been obtained from the Institute for Professional Excellence in Coaching (iPEC), is a certified coach of Conversational Intelligence, and trained in the CIQ Catalyst Tools. Vicki is a seasoned executive with 25+ years' experience in leading high performing teams in the retail industry across North America. She has held progressive roles with iconic retailers including President of the Bombay Furniture Company in Canada while simultaneously leading the store organization as VP Sales and Operations for Bombay US, SVP of Sales and Operations with Marks and Spencer's, VP of Sales and Operations with Holt Renfrew (Hr2), and progressive roles within the Woolworth Organization across North America. Vicki sat on the Board of Directors for the Retail Council of Canada, Party Packagers, and OSI Tile. Her passion is to support and stretch individuals for optimal performance. Her key strengths include identifying top talent, team/individual development, strategic thinking, and financial acumen. Today, Vicki is the Founder and executive coach at Vicki L Bradley and Associates, where she works with a variety of businesses to attract, retain and advance women into senior Leadership roles, focused on navigating the corporate environment and recharging their confidence. She is also the Founder and CEO of WILempowered. As a mentor and coach for top executives, she discovered that most women were struggling to advance their careers due to under-developed soft skills and a lack of support. So, she created the WILempowerd program to provide all the tools and training necessary for women to become effective leaders and accelerate their careers. WILempowered is the only online women's leadership program of its kind – utilizing all four aspects of leadership development: Coaching, networking, peer to peer mentoring and skills training all at one time. She is the single mother of 2 beautiful teenagers and in her free time when she is not wrangling the kids...she might be off traveling the world, walking a beach, playing golf, paddle boarding, or reading a good book. Website: https://www.wilempowered.com @Wilempowered LI @VickiBradley @Wilempowered
Lori Pannell is a leadership coach certified in Conversational Intelligence, and she is an Energy Leadership Index master practitioner. She is also a valued leader in our Echoes of Recovery program, and she joins Sheri and Matt to talk about how thoughts lead to feelings which drive our actions. Lori shares some really practical advice about managing feelings and emotions that is applicable to both alcoholics and loved ones working through recovery. For access to the Feelings Inventory, please click this link. If you are or were the partner of an alcoholic, please check out our Alcoholic Intimacy Survey. If you love or loved an alcoholic, and your recovery could benefit from connection with people who understand, please check out our Echoes of Recovery program.
IN THIS EPISODE...From the dangers inherent in leadership roles to the critical role of shared understanding and expectations, uncover key insights that shape leadership effectiveness and organizational success. Learn the importance of understanding when to lean into change and how to navigate the delicate balance between leading and following.Today's guest, Denise Cooper, is the CEO and Founder of Remarkable Leadership Lessons. Denise brings 25 years of experience in guiding C-suite executives and transitioning individuals through the complexities of leadership during times of change or company transformation to our conversation. Recognizing that many corporate transformations falter not due to flawed business strategies but rather due to ineffective people management, Denise specializes in developing practical, specific, and tactical leadership skills and behaviors to unlock success. By partnering with clients to enhance their management approaches and drive quantifiable performance improvements, she aims to bridge the gap between business strategy and effective leadership execution.------------Full show notes, links to resources mentioned, and other compelling episodes can be found at http://LeadYourGamePodcast.com. (Click the magnifying icon at the top right and type “Denise”)Love the show? Subscribe, rate, review, and share! ------------JUST FOR YOU: Increase your leadership acumen by identifying your personal Leadership Trigger. Take my free my free quiz and instantly receive your 5-page report. Need to up-level your workforce or execute strategic People initiatives? https://shockinglydifferent.com/contact or tweet @KaranRhodes.-------------ABOUT DENISE COOPER:Denise Cooper is a pioneering figure in neuroplasticity and executive coaching, leading CEOs and C-Suite teams through the dynamic currents of change with grace and innovation. With over 25 years of experience in corporate, union, and government settings, she understands the transformative potential of Conversational Intelligence firsthand.Denise's approach is rooted in the belief that change is not a storm to weather but a wave to ride. Through tailored coaching and training programs, she helps organizations tap into the inherent agility of the human mind, rewiring their approach to challenges and fostering a culture of continuous improvement. Rejecting rigid hierarchies, she champions open dialogue and collaboration as catalysts for success.As a certified C-IQ Coach, Denise empowers leaders to harness the magic of dialogue for unprecedented collaboration and results. Also, her book, "Remarkable Leadership Lessons: Change Results One Conversation at a Time," serves as a roadmap for individuals and teams seeking to unlock their potential and make a lasting mark on the world.------------WHAT TO LISTEN FOR:1. What is the main focus of leadership coaching?2. When does leadership become dangerous?3. Why do leaders often struggle with change?4. What role does communication play in leadership?5. Where do leaders commonly face challenges post-pandemic?6. How does effective communication contribute to organizational success?7. Why is it important for leaders to...
Today, we explore the fascinating world of neuroplasticity with guest Marisa Murray, a leadership development expert. We'll unpack the ways this phenomenon plays a crucial role in personal development, which will enrich your understanding of how neuroscience can revolutionize your coaching practice. You'll learn about the brain's ability to change and adapt through experience, practical ways to stimulate this ability, and proven methods to foster meaningful behavior and thought-pattern changes. Join us as Marisa shares her journey from engineering to executive coaching, revealing how her technical mindset deepened her appreciation for neuroscience's role in effective leadership and personal growth. Her approach hinges on stimulating awareness, focus, and practice to foster new neural patterns, guiding clients towards their true potential. In each episode of Neuroscience of Coaching, host Dr. Irena O'Brien explains the science-based insights behind a particular concept and interviews a coach to discuss how these apply in the real world. Just as she does in her professional programs, Irena “un-complicates” neuroscience and teaches practical, evidence-based tools and strategies that listeners can use in their coaching practices. “Reflective inquiry is what coaching is all about. Just helping clients really see the patterns and really build that awareness.” — Marisa Murray Guest Bio: Marisa Murray P. Eng., MBA, PCC is a leadership development expert and the CEO of Leaderley International, an organization dedicated to helping executives become better leaders in today's rapidly changing, highly complex world. Marisa leverages her two-plus decades of executive experience as a former Partner with Accenture and VP at Bell Canada in providing executive coaching, as well as leadership development services for organizations including Molson-Coors, Pratt & Whitney, and Queen's University. She is an author of three Amazon best-selling leadership development books: Work Smart: Your Formula for Unprecedented Professional Success, Iterate! How Turbulent Times Are Changing Leadership and How to Pivot, and Blind Spots: How Great Leaders Uncover Problems and Unlock Performance. She is also co-author of the USA Today bestseller The Younger Self Letters: How Successful Leaders & Entrepreneurs Turned Trials Into Triumph (And How to Use Them to Your Advantage). Marisa is a Professional Certified Coach with the International Coach Federation (ICF). Her certifications include: Erickson's The Art and Science of Coaching, Marshall Goldsmith's Stakeholder Centered Coaching®, Judith Glaser's Conversational Intelligence®, MHS Emotional Intelligence EQi-2.0, Marisa Peer's Rapid Transformational Therapy, The Neuroscience School for Coaches, WBECS Coach Masters Toolkit, and more. She is a professional engineer and alumnus from the University of Waterloo with an MBA from Queen's University. When not working, she can be found spending time with her husband and two sons. She loves traveling, skiing, and sharing her love of learning as she deepens her expertise as a certified yoga, meditation, and wellness practitioner. Host Bio: Dr. Irena O'Brien teaches coaches and care professionals how to achieve better results for their clients through neuroscience. She is the founder of Neuroscience School, which helps practitioners understand and apply insights from cutting-edge neuroscience research. She loves seeing her students gain confidence in their ability to evaluate neuroscience findings and use them successfully in their own practices. Her Certificate Program in Neuroscience is certified by the International Coaching Federation (ICF) for Continuing Coaching Education credit. Dr. O'Brien has studied neuroscience for 25 years and holds a Ph.D. in the field from the Université du Quebec à Montréal (UQAM), where she did brain-imaging studies. She completed her postdoctoral fellowship at the Centre for Language, Mind, and Brain at McGill University. Resources mentioned in this episode: Mirasee Dr. Irena O'Brien's website: The Neuroscience School Marisa's website: Leaderley.com Marisa's LinkedIn profile: Linkedin.com/in/murraymarisa Marisa's TEDx Talk Credits: Host: Dr. Irena O'Brien Producer: Cynthia Lamb Audio Editor: Marvin del Rosario Executive Producer: Danny Iny Music Soundscape: Chad Michael Snavely Making our hosts sound great: Home Brew Audio Music credits: Track Title: Sneaker Smeaker Artist: Avocado Junkie Writer: Sander Kalmeijer Publisher: A SOUNDSTRIPE PRODUCTION Track Title: Coo Coos Artist: Dresden, The Flamingo Writer: Matthew Wigton Publisher: A SOUNDSTRIPE PRODUCTION Track Title: In This Light Artist: Sounds Like Sander Writer: Sander Kalmeijer Publisher: A SOUNDSTRIPE PRODUCTION Special effects credits: 24990513_birds-chirping_by_promission used with permission of the author and under license by AudioJungle/Envato Market. To catch the great episodes coming up on Neuroscience of Coaching, please follow us on Mirasee FM's YouTube channel or your favorite podcast player. And if you enjoyed the show, please leave us a comment or a starred review. It's the best way to help us get these ideas to more people. Episode transcript: Harnessing Neuroplasticity (Marisa Murray).
Conversational Intelligence is one of the rapidly emerging categories in the sales tech space. However, as with any other technology tool, the same rule applies: A fool with a tool is still a fool. To understand how to maximize the value of Conversational Intelligence platforms, navigate common pitfalls, and align all key stakeholders, Dannii has caught up with Keiran Smith, an enabler who has lots of stories from the CI implementation trenches to tell.Here are some of the questions Keiran and Danny attempted to tackle:What makes a great Conversational Intelligence platform implementation, and what are the potential challenges enablers should be mindful of?How do you ensure buy-in and adoption for Conversational Intelligence?What role do sales leaders play in the Conversational Intelligence journey?
We've all heard of conversational intelligence software. It's very powerful, and in this episode, I go deep into the present and future with the CEO of one of the most innovative companies in the space.
Unlock the secrets to a customer service revolution with David Lord, GM at Nexa, as he joins me, Corey Barrier, to dissect the evolution of answering services into powerhouse CSR call centers. Our conversation is a goldmine for anyone looking to revamp their approach to customer interactions, as David imparts his wisdom on hiring for conversational intelligence, tailoring scripts, and utilizing technology to not just hit the mark but shoot it into the stratosphere. You'll get an insider's look at how Next is rewriting the script of customer service operations, turning common pitfalls into stepping stones for unparalleled success.Feel the pulse of your business's heartbeat through the lens of customer engagement and learn the true cost of missed calls—a lesson many learn the hard way. David and I tackle the critical need for quick lead follow-ups, integrating tech to bolster service quality and strategies to keep your lines buzzing even during the busiest seasons. Our deep dive into call-back rates and first-call resolution will leave you equipped with the strategies to turn every ring into a win for your customer base.As we peer into the crystal ball of AI in call center operations, we reveal how machine learning is set to transform mundane tasks into strategic interactions, freeing up agents to deliver exceptional service. We balance the scales of efficiency and empathy and dissect the tangible benefits of outsourcing to protect the lifeline of your business—its customer service. For networking aficionados, David sheds light on the power of LinkedIn and personal connections in fostering business growth. So, tune in and prepare to be inspired to elevate your customer service to heights you never thought possible.https://www.nexa.com/ Support the showhttps://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1https://www.amazon.com/Dark-Side-AI-Sales-Frankenstein-ebook/dp/B0BX6G5THP/ref=sr_1_3?crid=16J189ZUCE8K6&keywords=corey+berrier&qid=1678457765&sprefix=corey+berrier%2Caps%2C111&sr=8-3https://www.youtube.com/channel/UCrPl4lUyKV7hZxoTksQDsyghttps://www.facebook.com/corey.berrier https://www.linkedin.com/in/coreysalescoach/
Welcome to another episode of Category Visionaries — the show that explores GTM stories from tech's most innovative B2B founders. In today's episode, we're speaking with Amy Brown, CEO and Founder of Authenticx, a listening AI platform that has raised over $28 Million in funding. Here are the most interesting points from our conversation: Journey to Founding Authenticx: Amy transitioned from a 20-year career in healthcare to founding Authenticx, motivated by a vision to solve inefficiencies in healthcare customer service through AI. Inspiration for Authenticx: The idea for Authenticx grew over several years, eventually becoming an undeniable call to action for Amy, driven by personal and professional experiences. The Problem Authenticx Solves: Authenticx aims to address inefficiencies by leveraging AI to analyze over a billion daily customer service conversations in healthcare, improving outcomes and reducing administrative costs. Securing the First Significant Contract: Amy shares the pivotal moment of securing Authenticx's first significant contract, highlighting the emotional and financial stakes involved in the startup's early days. Introducing "Listening AI": Amy proposes a new category, "Listening AI," to better describe Authenticx's mission, differentiating it from the broader "Conversational Intelligence" category and emphasizing the value of deriving actionable insights from unstructured conversation data. Fundraising Insights: Through her fundraising journey, Amy learned the importance of authenticity and staying true to one's vision, navigating the challenges and advice from investors to maintain focus on the company's core mission.
Amy Brown, CEO of Authenticx, uses conversational intelligence to analyze conversations between humans and between humans and chatbots to gain insights that can drive improvements in patient experience, operational efficiency, and faster resolution of problems in the healthcare environment. Using AI and trained professionals, the Authenticx solution helps pharmaceutical companies improve drug launches, personalize customer interactions and respond more effectively to patient needs. In clinical situations, the machine learning models help identify and address obstacles impeding more effective patient/provider/payer relationships. Amy explains, "At Authenticx, we really target bidirectional conversations. We can take in all types of unstructured data that exist: notes, social, etc. That said, we find the most insightful and contextually rich types of data sources are the ones that represent a back-and-forth between customer and company. And in our world, we're working with very large healthcare companies, like pharmaceutical manufacturers, health insurance companies, health and hospital systems." "They're typically having conversations with patients or caregivers, any type of healthcare consumer, they're also having conversations with other stakeholders in the healthcare system, like insurance companies talking to providers' offices, or doctors' offices talking to pharmaceutical manufacturers. We find that the research and study of that back-and-forth bidirectional communication, and doing that at scale, is incredibly insightful to the business." "We ingest the call recordings or the chat interaction files into our platform, and we apply AI to listen for the things that matter most to healthcare companies. We've spent five years curating our own proprietary training data, where we have listeners, human listeners, who have listened to hundreds of thousands of conversations. We intentionally hired social workers, healthcare workers, nurses, people who have worked inside the healthcare system, because we found that interpreting the communication they're listening to is so crucially important to making high-quality AI." #Authenticx #ListeningWithAI #ConversationalIntelligence #PatientExperience #AIinHealthcare Authenticx.com Download the transcript here
Amy Brown, CEO of Authenticx, uses conversational intelligence to analyze conversations between humans and between humans and chatbots to gain insights that can drive improvements in patient experience, operational efficiency, and faster resolution of problems in the healthcare environment. Using AI and trained professionals, the Authenticx solution can help pharmaceutical companies improve drug launches, personalize customer interactions and respond more effectively to patient needs. In clinical situations, the machine learning models help identify and address obstacles impeding more robust patient/provider/payer relationships. Amy explains, "At Authenticx, we really target bidirectional conversations. We can take in all types of unstructured data that exist: notes, social, etc. That said, we find the most insightful and contextually rich types of data sources are the ones that represent a back-and-forth between customer and company. And in our world, we're working with very large healthcare companies, like pharmaceutical manufacturers, health insurance companies, health and hospital systems." "They're typically having conversations with patients or caregivers, any type of healthcare consumer, they're also having conversations with other stakeholders in the healthcare system, like insurance companies talking to providers' offices, or doctors' offices talking to pharmaceutical manufacturers. We find that the research and study of that back-and-forth bidirectional communication, and doing that at scale, is incredibly insightful to the business." "We ingest the call recordings or the chat interaction files into our platform, and we apply AI to listen for the things that matter most to healthcare companies. We've spent five years curating our own proprietary training data, where we have listeners, human listeners, who have listened to hundreds of thousands of conversations. We intentionally hired social workers, healthcare workers, nurses, people who have worked inside the healthcare system, because we found that interpreting the communication they're listening to is so crucially important to making high-quality AI." #Authenticx #ListeningWithAI #ConversationalIntelligence #PatientExperience #AIinHealthcare Authenticx.com Listen to the podcast here
Dive into Yael Peled Adam's journey from an elite athlete to a pioneering force in healthtech. Explore how Laguna Health is revolutionizing patient care by focusing on the crucial, often overlooked, post-hospitalization recovery process. Uncover the innovative approach to enhancing patient and caregiver communication, ensuring no one is left behind in their healing journey. #20MinuteLeaders
Feeling emotionally drained at work? You're not alone. This podcast cuts through the usual productivity hacks and dives deep into the often-ignored issue of trauma in the modern workplace. Join Pamela Richards and Denise Cooper, seasoned experts in leadership and well-being, as they tackle the hidden wounds impacting our teams and our performance.Here's what you'll discover:Hidden faces of trauma: Recognize the various forms trauma can take, from major events to chronic stress, and understand how it affects individuals and teams.Leading with emotional intelligence: Learn how to create a culture of compassion, build psychological safety, and prevent conflicts from escalating.From isolation to connection: Ditch the endless emails and rediscover the power of face-to-face interaction in an age of hybrid work.Redefining high performance: Unlearn the myth of workaholism and discover the secrets to managing workload, setting boundaries, and prioritizing well-being for sustainable success.Actionable insights for leaders: Get practical tips on onboarding improvements, conflict resolution, and building a supportive work environment for all.This podcast is not just about surviving, it's about thriving. Join Pamela and Denise on a journey towards workplaces that heal, connect, and unleash the full potential of every individual.Bonus: Dive deeper into specific topics like "quiet quitting," emotional self-care, and critical thinking for inclusivity through the podcast's action items and future episode plans.Ready to build a more human, more resilient workplace? Hit play and start your journey with "Remarkable Leadership Lessons".Pamela Richards is a recurring guest and a change-maker. As an executive coach and facilitator, she is passionate about helping people unlock their potential and make lasting life transformations. With a background in running leadership programs at ASU, Pam is a master at designing and implementing effective team-building and executive staffing initiatives. Her expertise as a Certified Dare to Lead™ and Conversational Intelligence™ facilitator allows her to foster powerful conversations that drive meaningful change. Pam's infectious enthusiasm and genuine care for people make her the ultimate coach and champion of personal growth and transformation!You can continue the conversation with Pam by Cornerstone Success ccsuccess.pam@gmail.com
Feeling stuck in a job where you can't be yourself? Tired of shallow work interactionsMany of us spend our days in environments where we have to wear masks, playing roles that don't fit us. But what if there was a way to break free from this cycle, to bring your true self to your job, and form genuine relationships?In this episode, I'm joined by the amazing Sarah Noll Wilson, an expert in emotional intelligence and leadership development, to discuss breaking free from the impersonal corporate culture to embrace authentic leadership and meaningful connections.Discover how her background in performance arts became her superpower in transforming workplace relationships and leadership styles. Together, we explore strategies to navigate the often transactional nature of corporate environments, emphasizing the importance of emotional connections and authenticity.Sarah offers practical advice on how to prepare for and engage in emotionally charged conversations, creating safe spaces for genuine interaction, and fostering an environment where everyone feels valued and understood. By the end of our conversation, you'll be equipped with the tools to start leading with your authentic voice, building deeper connections, and empowering yourself and others to thrive in any setting. Tune in now and start your journey towards authentic leadership and fulfilled professional life.Stay empowered,JenLet's keep the conversation going! Find me at:Jen Rafferty | Instagram, YouTube, Facebook | LinktreeInstagram: @jenrafferty_Facebook: Empowered Educator Faculty RoomAbout Sarah:Sarah Noll Wilson, Inc. is who you call when you're ready to do the hard work of leading yourself and leading others.Sarah Noll Wilson, Inc. is on a mission to help leaders build and rebuild teams. Our goal is to empower leaders to understand and honor the beautiful complexity of the humans they serve. We create a safe, honest environment, preparing people to deal with real-world conflict, have more meaningful conversations, and create purposeful relationships. Working with organizations that care deeply about their teams and understand the connection between staff development and organizational success, Sarah Noll Wilson, Inc. specializes in transforming relationships from good to great.With 15+ years in leadership development, Sarah Noll Wilson earned a Master's Degree from Drake University in Leadership Development and a BA from the University of Northern Iowa in Theatre Performance and Theatre Education. Through her work as an Executive Coach, an in-demand Keynote Speaker, Researcher, Contributor to Harvard Business Review, and Bestselling Author of “Don't Feed the Elephants”, Sarah helps leaders close the gap between what they intend to do and the actual impact they make. She hosts the podcast “Conversations on Conversations”, is certified in Co-Active Coaching, Conversational Intelligence, and is a frequent guest lecturer at universities. In addition to her work with organizations, Sarah is a passionate advocate for mental health. Connect with Sarah:Website: sarahnollwilson.comX (formerly Twitter): @sarahnollwilsonLinkedIn: www.linkedin.com/in/sarahnollwilsonYouTube: @SarahNollWilsonFacebook: SarahNollWilsonIncInstagram: @sarahnollwilson
In this episode of In The Club powered by Club Colors, John Morris is joined by Christina Brady, the CEO/Co-founder of Luster, a conversational intelligence platform. Christina, a sales revenue creation expert, shares her journey from a financial planner to a successful salesperson at Groupon, highlighting the pivotal moments that led to the creation of Luster. The conversation explores the revolutionary impact of AI-driven role play sales conversations and simulations in sales training, emphasizing the critical need for effective practice. Additionally, they delve into the intricacies of branding, the power of authenticity, and leveraging LinkedIn for social selling. Christina's unique background in theater and arts shapes her content creation approach, with authenticity being the driving force behind her success. The episode also provides a behind-the-scenes look at the challenges and rewards of being a podcast host and unveils Christina's mission to highlight and elevate iconic women in tech through her podcast, "Taking the Lead." Overall, the discussion showcases how AI can enhance human capabilities in sales and touches on various aspects of branding, authenticity, and podcasting in the tech industry.KEY TAKEAWAYSThe importance of focusing on strengths and outsourcing weaknesses for individual and team success.Christina's transition from a sales role to becoming the CEO and Co-founder of Luster, a stealth-mode AI-driven sales training company.The discipline to focus on function over form and the secret sauce of highlighting domain expertise in building a successful product.Christina's decision-making process: quick and passionate with a focus on learning from mistakes.The concept of "buy versus build" applied to skills and the importance of surrounding oneself with brilliant individuals to fill gaps.The revolutionary impact of Luster in providing a solution for effective sales practice at scale through AI-driven simulations.Importance of Branding: Explore the significance of branding in the go-to-market strategy and how it shapes the way people perceive and engage with a brand.LinkedIn as a Social Selling Tool: Delve into the debate about whether utilizing LinkedIn for social selling should be a key performance indicator (KPI) and the various perspectives on this matter.Authenticity in Social Media: Learn why authenticity is crucial in content creation, and how it can be a force for good in both personal and business contexts.Empowering Women in Tech: Gain insights into Christina's mission to change the face of tech from an equity standpoint, featuring the iconic women of tech and providing them with a platform to be seen and heard.QUOTES"AI should make you a better you so you can be more creative. That is it. And how do I use this incredible technology to enhance the human being and not replace the human being.""Perfect practice is the ability to say, 'I'm about to hop on a negotiation call with a chief technical officer. You get one shot. But guess what? With Luster, you get as many as you need.'"Connect and learn more about Christina Brady.https://www.linkedin.com/in/christinapbrady/If you enjoyed this episode of In the Club Podcast with Club Colors, please leave us a review on your favorite podcasting platform!Club Colors: https://www.clubcolors.com/
Introduction: Iris Clermont is an Executive Coach, author, and professional mathematician. She holds certifications from Team Coaching International, & Conversational Intelligence and is a Professional Certified Coach from the International Coaching Federation. Her mission is to motivate teams to work effectively while having fun and gaining energy from their business life. Iris is also the author of the number one best-selling book Team Magic and has just written her new book Team Rhythm which is the subject of this podcast. Podcast episode Summary: Iris has chosen a xylophone as an image and metaphor to capture the chapters of her book. The conversation explores her Team Model the ordering of her chapters on this xylophone and why music and maths support her work with teams. Points made throughout the Episode: Who are you? Deep inside Iris is a mission to inspire teams to have more joy and energy in the workplace. Iris then goes on to share her career history and the early influence of Mother Teresa. After approximately 30 years in Corporate life Iris found herself moving “swiftly and smartly” into Coaching. She figured out that asking people for their ideas instead of telling them her ideas changed the game for her. Is it true you are also a Musician? Iris has played music since she was 3 years old and her interest in music form part of the auspices of Team Rhythm. What inspired you to write the book the way you did? Iris determined that many of the teams she was facing were in egoic conflict and were very serious. She was intent on approaching the solution to team rhythm in a different way using exercises and lightness in her approach. Iris saw that business leaders know what they need in business and what they do not practice like listening and presence. According to Iris teams need to not only speak their concerns but use exercises and lightness as a way to find solutions – As such her book is littered with music riffs and exercises that teams can employ to begin to develop skills As a child Iris listened to a talk given by Mother Teresa that she still carries. Emotional pain is a feature of business life and one Iris's mission is to help people resolve emotional pain. She develops bespoke exercises for teams depending on their particular concern. Why was it important to cluster the book chapters on a xylophone and in that fashion? – Getting Synchronised comprises the first three chapters of the book and details the power of Listening, Creating a Clear vision and having Leadership Presence. Getting synched means looking beyond an individual's ego and determining what is important to the team . Getting synched means raising a person's listening skills, followed by a clear strategy & vision – this also requires checking for team and departmental understanding giving others a chance to question. Iris uses cartoons to illustrate her points. She points out that the Leader is there to serve and give direction. Finally Irish explains why her third chapter on Presence is so critical for team life. – What in your opinion Iris do teams forget about those first three chapters? All three of them. Iris reminds us that we all think we are great listeners but when she encourages her teams to try out some of the listening exercises in her book, members realise they are not that good. Leaders are often pretty clear in their heads about the future strategy but do they check it is understood by all? Do they gain from the experts knowledge how they see the strategy working etc. Presence in the room is often disrupted by insecurity & Iris's exercises help bring presence more assuredly into the room Presence can change something. A lack of presence, often especially by the leader can communicate to others that the leader has more important things to do than be there for the team. – What are some of the exercises you use with teams to build presence? Speaking to the last member in an audience as a choir is an exercise that iris uses with teams, – What comprises the cluster called raising awareness? There are four topics covered across four chapters with skills that all have room to be enhanced. – Raising effectiveness with Decisions. Decision making at the lowest level. Iris employs exercises to expand on Frederic Laloux's work which says that bureaucracy gets in the way of effective decision making. He and Iris suggest moving decisions out and often down to the experts. This requires trust by Leaders to distribute power effectively to experts. Doing this is enabled by having done the work to get synchronised. A solid frame is provided that supports decision making. Trust is a big component for both the leader and the member. A leader can self-check to be curious if he/she does give power to the expert or has explained the strategy well. A member can ask if they trust themselves enough to honour the strategy and make a decision about which they are expert. – Speed up Conflict Resolution: The blue note is used from Jazz as a way of helping teams to accept what might not be linear or clear from which beauty can surface. There is disruption on teams especially with diverse teams and Iris encourages teams to embrace the disruption and look to wonder what can be created. Iris explores building resolution on teams using Judith Glaser's work, Conversational Intelligence. Iris explains the dashboard that Judith outlined in her book to support understanding between members on teams. The Conversational dashboard describes 3 levels of communication from distrust to trust. Level 1 is where people tell and ask. Level 2 is where team members advocate and inquire and Level 3 where two or more members are co-creating in a space of trust by sharing and discovering together. Team members have to suspend judgement and premature conclusions to accept that people have good intentions, have value to add and are not stupid. This helps move conversations from red/distrusting to green/trusting. Iris shares that the dashboard is an image or a picture in your home that you have to step back from and observe. Stepping back and inquiring helps a team wonder how they can move into the green area where engagement, encouragement, acceptance flourishes, a place of fun and creativity. Iris loves this chapter and since her work with Judith Glaser she only needs 30 minutes to bring this topic to light & resolution. The team conflict resolution team rhythm exercise helps a team see how they react to dissonance. The exercise is used to see how teams react, what is possible and what is learnt by dissonance and the use of it. Disruption is not always a negative phenomenon it allows for difference to be heard. Trust & Commitment, chapters 6 & 7 in Iris's book are like twins. If commitment is honoured trust is built. Similarly alignment with the mission and strategy supports trust. Trust also has something to do with each individual and their respective histories. A person has to be willing to look inside and wonder what is blocking with respect to trust and trust for others., There is a team rhythm exercise on trust. The cartoons Iris employs in her book helps people self-assess and wonder about their own levels of trust. Micro-managing for example is an indicator that trust is not widely given to empower teams. – What are some of the ways teams distract themselves from pursuing some of these ideas on effectiveness? Iris combines the knowledge and wisdom from her Commitment chapter with the chapter on Feedforward to suggest that team members need to be willing to open up to feedforward ideas – Continuously Empower and Inspire your Teams. This cluster explores 4 topics housed in 4 chapters. The first speaks to the idea that you can add value to a team and its performance by engaging with mechanism and skills that encourage feedforward practices. The next chapter explores the nature of Virtual & Hybrid teams and how teams can move from being I-Centric to We-Centric and ultimately less egoic. The third chapter in this cluster speaks to value of using the power of diversity and moving away from blaming and shaming others for their difference be it with respect to their ideas, perspectives etc to gaining. This chapter uses exercises and rhythm exercises to identify how to make use of the full spectrum of diversity. The fourth and final chapter in this cluster speaks to the idea of gaining from areas outside of your own business. In this Iris talks about Bands and what can be learnt for business gain. She also looks at film production and what is involved there in that domain a rich resource for business. – What is important to you Iris about the difference between Feedforward and Feedback? The difference was experienced from Marshall Goldsmith. Feedforward is looking to the future and is hopeful. Feedback is backward looking and historic. – The last few chapters are very current to the world we live, especially post the pandemic. What was important to you about including them in your book and on the xylophone? Iris wanted to update her book to reflect what she is seeing in business today, that is very different from when she wrote her book Team Magic. Iris is curious to explore with teams how they can gain by diversity. Iris tells a story about her favourite team a virtual team she was part of twenty years ago. Iris describes how she experienced this team and remarks that she felt special having team members come from Denmark and other counties. Iris shares that it was a hugely different phenomenon in her working life then & she enjoyed it, The team worked well together and won a prize for innovation. – How comfortable are teams working in a hybrid or virtual way? Teams can get stuck in ways that are unhelpful. There are different types of people some who appreciate the technology that allows for video and others who prefer to be more private and not share their image. Some people like to see faces to focus on gestures and mimics and others are more focused on words. We have to allow for both. – To practice for example on a band is so important, what do teams assume that they do not practice together? Teams often only focus on achieving results and forget the process necessary to get there. To be really effective as a team you need to have the skills outlined on Iris, xylophone listening, having a vision & strategy, leadership presence, decision making, conflict resolution, Trust, commitment, Feedforward skills, awareness of virtual and hybrid teams, making full use of diversity and gaining from the lessons learnt from the outside world. Iris understands why teams often take the shortest route to success. As a mathematician that is smart & it can also frustrate when you appreciate that others are different. It then becomes necessary to upgrade these skills in order to co-create and deliver collectively. There is a parallel here with musicians. As a musician you know you need to work alone and then together. – What are your thoughts about joy and how you infuse it across teams? Joy is linked to creativity and innovation. It also means looking at where I am stuck and what needs to shift. It is key to look outside of business and to gain from all of the experience we have from other domains. – What makes you proud about this book? This book comes from deep within Iris's heart to enlighten teams about what is possible. To bring lightness to the business of what is often serious business. Using cartoons, exercises and several rhythm practices can allow a team see an alternative perspective & explore their effectiveness with fun. Iris is proud of all of her 3 sons who contributed to her book and one of her sons, a musician co-created with Iris to get specific rhythm exercises. Resources shared across this podcast – Team Rhythm, Eleven ways to lead your team from overwhelmed to inspired. Iris Clermont – Team Magic eleven ways for winning teams – Conversational Intelligence, Judith E. Glaser – Feedforward by Marshall Goldsmith -U Tube. – www.aircoaching.com
Marty Solomon and Brent Billings are joined by Preston Ulmer, author of Deconstruct Faith, Discover Jesus, founder and director of the Doubters' Club, pastor at North Point Church in Springfield, MO, and many pastoral roles before that.Deconstruct Faith, Discover Jesus by Preston UlmerThe Doubters' Club (website)The Doubters' Club (book) by Preston UlmerEncanto (2021 film)Conversational Intelligence by Judith E. GlaserPreston on Instagram Special Guest: Preston Ulmer.
So excited to bring you this week's episode discussing a topic that is near and dear to me and what we stand for in The Leaders Lab - and that is all about leadership, specifically leadership development. My guest this week who will help deliver that is an expert in leadership development and has helped executives from all over become better leaders in their ever-evolving and complex environments.In this interview, we talk about:- Leadership development, and the scaling responsibilities of a leader- Adapting to rapid change and finding direction in an unpredictable environment- Corporate culture and leadership limitations- Executive coaching and business development- Building a business through marketing and coaching- Leadership blind spots- And more!ABOUT OUR GUESTMarisa Murray P. Eng., MBA, PCC is a leadership development expert and the CEO of Leaderley International, an organization dedicated to helping executives become better leaders in today's rapidly changing, highly complex world.Marisa leverages her over two decades of executive experience as a former Partner with Accenture and VP at Bell Canada in providing executive coaching, and leadership development services for organizations including Molson-Coors, Pratt & Whitney and Queen's University.She is the author of three Amazon Best Selling leadership development books:• Work Smart: Your Formula for Unprecedented Professional Success• Iterate! How Turbulent Times Are Changing Leadership and How to Pivot• Blind Spots: How Great Leaders Uncover Problems and Unlock PerformanceMarisa is a Professional Certified Coach with the International Coach Federation (ICF). Her certifications include Erickson's The Art and Science of Coaching, Marshall Goldsmith's Stakeholder Centered Coaching®, and Judith Glaser's Conversational Intelligence®, and more.When not working, she spends time with her husband and two sons. She loves traveling, skiing and sharing her love of learning as she deepens her expertise as a certified yoga, meditation, and wellness practitioner.You can learn more about Marisa and her work here: www.leaderley.comABOUT OUR HOSTKen Eslick is an Entrepreneur, Author, Podcaster, Tony Robbins Trainer, Life Coach, Husband of 35+ Years, and Grandfather. Ken currently spends his time as the President & Founder of The Leaders Lab where he and his team focus on Senior Leadership Acquisition. They get founders the next level C-Suite Leaders they need to go from being an Inc. Magazine 5000 fastest growing company to $100,000,000 + in revenue. You can learn more about Ken and his team at theleaderslab.coListen to more episodes on Mission Matters:https://missionmatters.com/author/ken-eslick/
Positivity Poison: The Toxic Reality of Forced Optimism in the Workplace. In this episode, you could explore how an excessive focus on positivity can lead to a culture where genuine concerns are brushed aside, difficult conversations are avoided, and real issues go unaddressed. This kind of "fake it 'til you make it" mentality can breed resentment and undermine employee morale, productivity, and well-being. Let's dive into the dark side of positivity! For many of us, we were taught always to have a smile on our face. As a leader, you may have said, "Don't bring me problems. Only bring me solutions." The idea was to get your team to step up, get in action, and solve the problem. However, we now know there are negative consequences when you don't deal with problems, especially emotional burnout. Denise Cooper and Pamela Brooks discuss What is toxic positivity? What does toxic positivity do to people, teams, and business results?Toxic positivity can lead to increased impostor syndrome and denial of our weaknesses, limiting our growth. Learn three questions and actions leaders can use to balance the need for solutions with helping people express their frustration constructively. Pamela Richards is a recurring guest and a change-maker. As an executive coach and facilitator, she is passionate about helping people unlock their potential and make lasting life transformations. With a background in running leadership programs at ASU, Pam is a master at designing and implementing effective team-building and executive staffing initiatives. Her expertise as a Certified Dare to Lead™ and Conversational Intelligence™ facilitator allows her to foster powerful conversations that drive meaningful change. Pam's infectious enthusiasm and genuine care for people make her the ultimate coach and champion of personal growth and transformation!You can continue the conversation with Pam by Cornerstone Success ccsuccess.pam@gmail.com
GUEST: Alex Kvamme (@KwameKvamme, CEO @GetPathlight)SHOW: 777CLOUD NEWS OF THE WEEK - http://bit.ly/cloudcast-cnotwNEW TO CLOUD? CHECK OUT - "CLOUDCAST BASICS"SHOW SPONSORS:Find "Breaking Analysis Podcast with Dave Vellante" on Apple, Google and SpotifyKeep up to data with Enterprise Tech with theCUBESHOW NOTES:Pathlight (homepage)VentureBeat article on Pathlight & AI AgentsArticle on Real World Productivity of LLMsTopic 1 - Welcome to the show. Alex, Tell us a bit about your background.Topic 2 - What is the concept of conversational intelligence and how does it apply to most organizations today? What problem is it trying to solve?Topic 3 - I would think there is a trade off between time and resources to get to a customer issue vs. the value of that insight. How does an organization weigh the opportunity cost? How do you keep the insights generated from being overwhelmingTopic 4 - Let's move from the concept to practical. Where is the data in most organizations today that will yield results and solve problems? How would you suggest folks get started and what use case are they likely to implement first? Is this data that humans either can't or won't get too because it is an enormous amount or maybe too tedious to pay for?Topic 5 - How does all of this work under the hood? Is this one model or multiple models working in parallel? Is there a framework for the operations and lifecycle managed by an organization?Topic 6 - Let's talk about what it takes to get an LLM into production. The the rise of LLM's and foundational models such as Llama2, there is an interest for organizations to use LLM's, but going from concept to production still has a high barrier to entry. It's easy to download a model, it's much harder to either fine-tune it or set up RAG with a vector database for your specific use case. Would you agree and what are your thoughts?FEEDBACK?Email: show at the cloudcast dot netTwitter: @thecloudcastnet
Toxic positivity has become a prevalent issue in the workplace, with several studies highlighting its widespread impact.67.8% of respondents in a Science of People survey reported experiencing toxic positivity from someone in the past week. More than 75% of respondents in the same survey admitted that they "sometimes, often, or very often ignore their own emotions in favor of being happy." Source: Science of People survey, 2023But why should an executive or even a manager care?What's wrong with pumping up people by focusing on what's working? In a recent Forbes article entitled The Negative Impact of Toxic Positivity In the Workplace, Senior Contributor Jack Kelly defined “toxic positivity as the belief that employees must focus on positive emotions and disavow negative feelings in the workplace. A toxic positivity agenda calls for being enthusiastic and upbeat despite the dire situation. No matter what goes wrong, you are not allowed to show or say anything resembling negativity. No matter how bad the problem is, you must grin and bear it. When management promotes a culture of toxic positivity, it can adversely affect workers. The unrelenting pressure and stress to discount their own experiences and be someone they aren't can lead to feelings of burnout and letting the team and company down.”Denise Cooper and Pamela Brooks discuss toxic positivity when someone denies or dismisses another person's negative emotions or struggles with an upbeat, “you'll get over it, or pull yourself together” attitude. During this episode, we'll explain that toxic positivity can lead to increased impostor syndrome, perfectionism, and overcritical internal judgment about yourself. When it's widespread in your organization, decisiveness, speed, and critical thinking go down.Listen as Denise and her returning guest discuss:What are the challenges leaders face in managing overwhelmed employees and prioritizing tasks?Three things you can do as a manager to help employees handle burnout, change fatigue, and improve communications.The importance of leaders being vulnerable, providing the right support, and recognizing that individuals are doing their best given their circumstances actually improves business results.Pamela Richards is a returning featured guest on our show. Pam's expertise lies in designing and facilitating workshops and experiences that unlock transformational performance. She's a certified Dare to Lead™ facilitator and Conversational Intelligence™ practitioner, empowering individuals to embrace vulnerability and lead with empathy. Her passion for neuroscience fuels her exploration of the factors contributing to exceptional performance and enhancing our enjoyment of life.Pam's impact extends beyond the corporate world, as she's presented at large-scale conferences such as the Philip 66 International Conference and Baxter Asia Pacific's International Strategic Thinking Workshop in Shanghai. She's also facilitated Dare to Lead™ workshops for smaller groups and has been an integral part of conferences like BADD, the 101 Black Women's Coalition, and ASU's Commission on the Status of Women.When not immersed in the world of leadership development, Pam finds her balance in outdoor pursuits like cycling, hiking, and sailing. She's even picked up a new hobby – golf – alongside her husband.
In this episode of Lead With Who You Are, we dive into a profound conversation with guest Amy Eliza Wong, a Leadership coach, Speaker, and Conversational Intelligence® expert. We dig into the intersection of purpose, communication, and leadership. Amy shares insights from her bestselling book, Living on Purpose, diving into the five deliberate choices one must make to lead a fulfilling life. They discuss the power of Conversational Intelligence® and how it can transform communication, emphasizing the importance of trust in conversations. Amy sheds light on the Always On Purpose philosophy and guides listeners on a journey to navigate the collision between feelings and thoughts. Get Amy's book here: https://www.alwaysonpurpose.com/book/And find her resources here: https://www.alwaysonpurpose.com/resources/articles-and-practices/Download a free preview of her book, Living on Purpose
Collaboration presents both an opportunity and a challenge within corporate environments. Research shows that while 86% of employees consider collaboration crucial for their success, only 53% believe their organization excels at it. According to the Stanford Graduate School of Business, fostering collaboration can lead to a remarkable 20% boost in employee productivity. Similarly, a study from the University of California, Berkeley reveals that companies that actively encourage collaboration tend to be more innovative and achieve greater success. Additionally, findings from McKinsey & Company suggest that businesses cultivating a culture of collaboration are more likely to enjoy high levels of employee engagement and customer satisfaction. Embracing collaboration is not only a cultural advantage but also a strategic imperative in today's corporate landscape. About my guest Dr. Tanvi Gautam Dr. Tanvi Gautam is a distinguished multi-award-winning keynote speaker, executive coach, and senior faculty member at Singapore Management University (Executive Development). Dr. Tanvi excels in enhancing leadership capabilities and instigating cultural shifts, employing a unique fusion of cognitive and emotional tools. Certified in Storytelling, Conversational Intelligence, and Culture Talk Tools, she collaborates with notable clients like Accenture, Goldman Sachs, Mastercard, Dyson, Coca Cola, Gap Inc, Microsoft, Merck, Electrolux, and more, offering comprehensive interventions. Dr. Tanvi combines corporate precision with academic depth to drive essential transformations in our disruptive world. She's an accomplished Game Changer, recognized by Workforce Magazine (USA) as the first Asia-based leader on this prestigious list. Her pioneering ideas have graced esteemed publications such as Forbes.com, Harvard Business Review, Business Times, Economic Times, and BBC World. As a two-time author and a top influencer in leadership according to People Hum, Dr. Tanvi is the only Asia-based HR influencer featured on SAP's global influencer HXM list. In 2021, she made history as the first woman of color to preside over the Asia Speakers' Association Singapore. Dr. Tanvi Gautam, with a Ph.D. in Organizational Behavior, leads Leadershift Inc and is a true luminary in leadership and culture transformation. Find out more at www.leadersupgraded.com About Tanvi Gautam's book: Deep Collaboration Her book Deep Collaboration will be live soon - learn more about fast-tracking collaborative performance https://leadersupgraded.com/deep/ What We Discussed in the Episode about the challenges of collaboration at work: In this episode of the Growth Hacking Culture Podcast we talked: - Balancing Collaboration and Individual Competition: Can a Harmonious Workplace Exist? - Debunking Common Myths About Collaboration in the Workplace - Unlocking the Power of Workplace Collaboration: Best Practices and Technology Innovations - Measuring Collaborative Success: Key Metrics for Effective Organizational Initiatives - Fostering Collaboration: Can it be Taught, or Are There More Effective Learning Paths? - Rethinking Organizational Structures: Maximizing Collaboration through Innovative Approaches Bonus Content on Human Centric Collaboration The 2024 Human Centric Workplace Trends https://www.peoplekult.com/post/the-human-centric-workplace-top-trends-for-2024 Building Trust: The Secret Ingredient for Collaborative Work Cultures https://www.peoplekult.com/post/building-trust-the-secret-ingredient-for-collaborative-work-cultures
“It's the secrecy that feeds the monster.” – Amy Eliza WongGUEST BIO:Amy Eliza Wong is the founder of Always On Purpose®. She is a leadership coach, author, speaker, and facilitator working with organizations such as Salesforce, Roku, & LinkedIn. Amy offers leadership development and communication coaching to individuals, executives and corporate teams around the world, as well as institutions including Stanford University and the University of California at Berkeley. She pulls from various disciplines and practices to find a consilient approach to achieve flow and create profound impact through the three lenses of Self, Relationships, and Results. As a Conversational Intelligence® certified executive coach with expertise in transpersonal psychology, design thinking, public speaking, and interpersonal neurobiology, Amy has catalyzed transformative growth for hundreds of executives and teams. She has a passion for helping people identify blind spots and reclaim precious time & creative bandwidth. Her bestselling book, Living On Purpose, was released last year. SHOW NOTES:Website: https://www.alwaysonpurpose.comLinkedIn: https://www.linkedin.com/in/amyelizawong/Instagram: https://www.instagram.com/amyelizawong/ CORE THEMES, KEYWORDS, & MENTIONS:leadership coach, author, speaker, communication, false beliefs, limited beliefs, rejection, insecure, I don't fit in, secure, I'm not good enough, timid, speaking up, breaking timidity, feeling empowered, inner shame, OCD, feeling out of control, sense of belonging, eating disorder, driven, anorexia, blackout, healing, food addict, controlling, binge eating, self control, binging purging cycle, control, self compassion, patience, powers of reflection, curiosity, survival mechanisms, finding order, beliefs, faith, self compassion, love, joy, having a child, logic, mathematics major, identity paralysis, postpartum depression, real surrender, absolute surrender, feelings, following our inspiration, following inspiration, synchronicity, flow For more Remarkable Episodes, Inspiration, and Motivation, please visit https://davidpasqualone.com/remarkable-people-podcast/. Enjoy!Support the showWant Even More?
In this episode of Money Tales, our guest is Hilary Blair. Hilary helps businesspeople get comfortable in the uncomfortable. She believes our society has shut down a lot of sharing within conversations and, as a result, we miss out on leadership opportunities by confusing confidence and comfort. Hilary observes that you can be confident if you accept the discomfort that might be involved. Tell your story, share your vulnerability and where you've made mistakes. This transparency, especially in money conversations, will allow you to tell your story, connect with others and, as Hilary says, own the awkward. Hilary is a keynote speaker, champion of human connection and the CEO of ARTiculate: Real&Clear. She is impassioned by moving beyond habits and learned behaviors to uncover what is unique and authentic in individuals and groups. A presentation and speaking voice expert, Hilary is a highly regarded coach and facilitator working extensively across the globe with a variety of businesses including Maersk, Liberty Global, Slalom and AWS. Whether working on leadership communication with members of the C-Suite, or facilitating workshops using improvisation to improve communication skills, Hilary's 35 plus years as a teacher combined with her professional stage, film and voice over career present a unique and essential skill set. She and the ARTiculate team partner with HR departments to co-create experiential learning events that activate individual presence and team effectiveness. Hilary is certified in Conversational Intelligence and CultureTalk. She is an active member of NSA and former board member of the Colorado Chapter. She is also a former board member of VASTA – the Voice and Speech Trainers Association. Hilary is on the faculty for the Denver Center for the Performing Arts and has been adjunct faculty for a number of universities. She has been featured in the Wall Street Journal, Buzzfeed and numerous podcasts. Hilary holds an MFA in acting from the National Theatre Conservatory and a BA from Yale University.
Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-homeHear it Here - adbl.co/3OJ4V72• Emotional intelligence is also something we do rather than something we are. Thankfully, it can be learned. • Empathic listening is total, genuine attention to the other person and the message they are trying to convey. Set aside your own ego and perspective and become genuinely curious about someone else's world, listening to understand rather than to respond. Be curious and receptive rather than reactive, “listening” to verbal and nonverbal signals. • To respond empathically, acknowledge their courage, ask questions to clarify their message, convey that you care, and check in with how they're feeling. • Offer responses that are both active and constructive, rather than passive and destructive, to create trust and connection. Remember that your response to someone's positive expressions is a bigger determinant of the relationship quality than how you treat them when they're unhappy. Show genuine interest in what you're told and match and reflect people's emotional experiences rather than invalidating it.• Practice offering support responses (which maintain the focus on the speaker) instead of shift responses (which shift the focus of the conversation back onto you) if you want to avoid conversational narcissism. Try not to continually center your own emotional experiences or interpret other people's experiences through the lens of your own. Instead, see conversation as a genuine back and forth and deliberately set aside yourself to learn more about others. #ActiveConstructive #ActiveDestructive #CharlesDerber #ConstructiveResponding #EmpathicListening #GableGonzagaStrachman #PassiveConstructive #PassiveDestructive #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #ThePowerofE.Q.
In this session from last year's Data Strategy & Insights Forum, Principal Analyst Max Ball discusses the latest trends in conversational intelligence with Senior Analyst Christina McAllister and Principal Analyst Seth Marrs.
Themes: Self-Worth, Self Discovery, Happiness, Limiting Beliefs, Authenticity, Belonging, Self-Love, Transformation, Purpose Summary: Today, I'm jamming with Amy Wong, the founder of Always On Purpose®. Amy is an executive leadership coach, author, speaker, and facilitator working with organizations such as Airbnb, Salesforce, Roku, LinkedIn and more. She offers transformative leadership development and cutting-edge communication strategies to executives and corporate teams around the world, as well as institutions including Stanford University and the University of California at Berkeley. In this episode, we break down her latest book, Living on Purpose. Join us as we discuss the true benefit behind knowing your self-worth and value, and how you can make small but profound shifts in your thoughts, actions, and words to live a life completely aligned with your purpose. If you're someone who is always worried about what other people think about you, this episode is one you won't want to miss! Discover: How resisting doing what you hate turns you away from what you truly want to do Learning the skill to be more in-tune with your feelings How our personal stance affects how we communicate How to organically shift the focal point of conversations to be more present and aligned with others The truth about rejection and the physical form it takes in our body Why you need to stop trying to prove your worth to others 00:00 Intro 01:03 What does living on purpose mean? 02:49 Choice at the state of perception 07:08 Making choices that align with the concept of thriving 12:13 Ways to make decisions that will truly make you happy 24:27 Your feelings about things is what matters the most 27:29 What we focus on determines everything 33:43 Being positional actually create more disconnection 36:06 What happens when we always try to make it about ourselves? 40:02 What rejection does to our body 45:54 Getting stuck in the paradigm of constant validation 51:37 Shifting from believing to knowing who we are 54:56 The ultimate paradox: from belief, to knowing 56:42 Transpersonal psychology Links: Website: https://www.alwaysonpurpose.com Book: https://www.amazon.com/Living-Purpose-Deliberate-Choices-Fulfillment/dp/1956072020/ref=tmm_hrd_swatch_0?_encoding=UTF8&qid=1635792712&sr=8-1 LinkedIn: https://www.linkedin.com/in/amyelizawong/ Instagram: https://www.instagram.com/amyelizawong/ Free Workshop: Buy Amy's book and send the receipt to info@alwaysonpurpose.com to receive a promo code to attend her virtual Conversational Intelligence workshop for free ($150 value)! Sponsors: Open | Try Open for 30 days free! Go to withopen.com/createthelove and use code CREATETHELOVE to sign up Create the Love Cards | Use code CTLCARDS15 for 15% off at createthelove.com/cards See omnystudio.com/listener for privacy information.
Sarah Noll Wilson shows how avoidance harms work and relationships. — YOU'LL LEARN — 1) The many consequences of avoiding conflict 2)The key to overcoming avoidance 3) How to train your body's fight-or-flight response Subscribe or visit AwesomeAtYourJob.com/ep819 for clickable versions of the links below. — ABOUT SARAH — Through her work as an Executive Coach, an in-demand Keynote Speaker, Researcher, Contributor to Harvard Business Review, and Bestselling Author of “Don't Feed the Elephants”, Sarah Noll Wilson helps leaders close the gap between what they intend to do and the actual impact they make. She hosts the podcast “Conversations on Conversations”, is certified in Co-Active Coaching, Conversational Intelligence, and is a frequent guest lecturer at universities. In addition to her work with organizations, Sarah is a passionate advocate for mental health.With 15+ years in leadership development, Sarah earned a Master's Degree from Drake University in Leadership Development and a BA from the University of Northern Iowa in Theatre Performance and Theatre Education. When she isn't helping people build and rebuild relationships, she enjoys playing games with her husband Nick and cuddling with their fur baby, Sally. • Book: Don't Feed the Elephants!: Overcoming the Art of Avoidance to Build Powerful Partnerships • LinkedIn: Sara Noll Wilson • Twitter: @sarahnollwilson • Website: SarahNollWilson.com — RESOURCES MENTIONED IN THE SHOW — • Book: Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results by Judith Glaser • Book: Insight: Why We're Not as Self-Aware as We Think, and How Seeing Ourselves Clearly Helps Us Succeed at Work and in Life by Tasha Eurich • Book: Right Within: How to Heal from Racial Trauma in the Workplace by Minda Harts • Book: The Memo: What Women of Color Need to Know to Secure a Seat at the Table by Minda Harts • Book: The Waymakers: Clearing the Path to Workplace Equity with Competence and Confidence by Tara Jaye Frank • Book: Triggers: Creating Behavior That Lasts--Becoming the Person You Want to Be by Marshall Goldsmith and Mark Reiter • Previous episode: 798: How to Have Difficult Conversations about Race with Kwame Christian See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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