Podcasts about self service

Irish procurement support company BidReview.ai has launched a new self-service AI platform designed to help businesses assess and improve tender submissions before they are submitted to buyers. The new online tool allows users to upload draft tender responses alongside Request for Proposal (RFP) or tender documentation and receive an AI-generated assessment of the submission, including indicative scoring and practical recommendations for improvement. The launch comes amid growing use of generative AI in tender writing and increasing concern among procurement professionals about the quality, accuracy and competitiveness of AI-generated submissions. Speaking following the launch, Tony Corrigan, Founder of BidReview.ai, said: "AI has made it dramatically easier for businesses to generate tender responses, but faster does not necessarily mean better. Buyers are now seeing higher volumes of submissions, many of which sound convincing but fail to properly address scoring criteria. Our platform is designed to give businesses an independent assessment of how competitive their submission actually is before it goes into the market." The platform provides users with feedback designed to help businesses identify weaknesses, improve scoring alignment, reduce internal review cycles and strengthen overall submission quality ahead of deadlines. The new self-service offering has been developed to complement BidReview.ai's existing procurement advisory services and respond to increasing demand from SMEs. Founded by procurement specialist Tony Corrigan, BidReview.ai was developed using analysis from more than 750 winning tenders and over 3,500 public sector competitions. Ireland's public procurement market is worth more than €21 billion annually, yet one in four competitions still receives one or zero bids. See more stories here. Irish Tech News are Ireland's No. 1 Online Tech Publication and often Ireland's No.1 Tech Podcast too. You can find hundreds of fantastic previous episodes and subscribe using whatever platform you like via our Anchor.fm page here: https://anchor.fm/irish-tech-news If you'd like to be featured in an upcoming Podcast email us at Simon@IrishTechNews.ie now to discuss. Irish Tech News have a range of services available to help promote your business. Why not drop us a line at Info@IrishTechNews.ie now to find out more about how we can help you reach our audience. You can also find and follow us on Twitter, LinkedIn, Facebook, Instagram, TikTok and Snapchat.

In this episode of the AdTechGod Pod, Ray Adamson, Head of Solution Sales at DanAds, discusses the evolution of self-service advertising, automation in ad operations, and the publisher monetization strategies, and how AI is reshaping the future of ad tech. Learn how leading Publishers are unlocking new revenue streams and improving efficiency through self-service platforms. Takeaways Automation is becoming a business imperative in ad operations. DanAds helps publishers unlock new advertiser segments. Self-service complements sales teams rather than replacing them. Successful self-service programs require active promotion DanAds offers more than self-service technology AI is reshaping operational workflows The future belongs to creative media leaders and innovative ad tech partners. Chapters 00:00 Introduction to Ray Adamson and DanAds 01:25 Ray's Journey into Ad Tech and Career Evolution 03:55 How Ad Operations Have Changed Over the Years 05:50 What DanAds Brings to the Market 07:55 The Rise of Self-Service Advertising Platforms 08:33 Build vs. Buy: Publisher Self-Service Strategies 10:09 The Impact of Self-Service on Sales Teams 10:54 Expanding Revenue Through Long-Tail Advertisers 13:19 Common Misconceptions About Self-Service Advertising 15:05 Publisher Playbooks and Marketing Support 15:52 Integrations, Workflow Automation, and Monetization Services 17:57 Which Publishers Benefit Most from DanAds? 20:28 The Future of Ad Tech, AI, and Automation 22:43 Final Thoughts and Closing Remarks Learn more about your ad choices. Visit megaphone.fm/adchoices

Did The Habs Get Hosed Because The Hurricanes Were Bad Beer Leaguers? | A Good Paper Airplane Is Awesome | How Bout We Stop Self Service Tipping | Joke Text | Soap Is Soap!

Self-Service gilt als Königsweg der Digitalisierung: weniger Aufwand, geringere Kosten, schnellere Prozesse. Doch in dem Moment, in dem es für den Kunden kompliziert wird, zeigt sich, ob der Service wirklich gut gedacht ist. Denn das Problem entsteht oft nicht dort, wo der digitale Prozess an seine Grenze kommt – sondern dort, wo der Übergang zum Menschen nicht funktioniert. Wenn Kunden dann alles noch einmal erklären müssen, kippt die Wahrnehmung: aus Effizienz wird Frust. In dieser Folge geht es genau um diesen kritischen Moment: Warum Self-Service nur dann kundenzentriert ist, wenn er einen klaren und reibungsarmen Weg zum Menschen enthält. Und warum der Wechsel zum persönlichen Kontakt kein Scheitern ist, sondern ein Qualitätsmerkmal guten Servicedesigns.

If your SaaS product delivers genuine value fast, growth takes care of itself. That's the core thesis Sanjay Sarathy has spent 8+ years proving at Cloudinary, where he oversees a self-service business representing nearly a third of the company's revenue across 11,000+ paying customers in 150+ countries — without feet on the ground in most of them.In this episode, Sanjay breaks down what product-led growth actually looks like when it's executed well: not just free trials and clever onboarding flows, but building such a frictionless, valuable experience that developers naturally tell other developers. He shares why Cloudinary invested in technical support before marketing, how they redefined "activation" to mean real value (not just uploading a file), why discoverability is a non-negotiable pillar of their growth strategy, and how they're now rethinking the developer experience for a world where AI agents and LLMs are writing the code.This is a masterclass in developer-led PLG from someone who has lived it at scale.Key Takeaways4:07 — The Growth Levers Have Changed SEO, outbound, and paid are still valid, but word of mouth (especially in developer communities), AEO, and agentic discoverability have become powerful new growth engines — when they're earned as a byproduct of value, not engineered as a primary goal.8:28 — Why PLG Before Enterprise Cloudinary was built by developers for developers. They started with self-service because that's what their founding team would have wanted. Only after PLG proved itself did enterprise customers come knocking — and it was far easier to layer on security, SLAs, and support than to bolt on a product that developers already loved.13:46 — Great Product Isn't Enough Without Distribution Cloudinary is in 150 countries with no boots on the ground in most of them. SEO, developer relations, and a docs site that functions as a discovery engine are what made global reach possible. Distribution and product must go hand-in-hand.15:36 — Discoverability Is a Strategy, Not a Tactic "Discoverability" is a recurring internal theme at Cloudinary — constantly asking how to ensure the right people, in the right context, can find and experience the product's value.16:03 — The Cannibalization Trap Cloudinary made the mistake of launching a new product without considering its impact on existing products — and cannibalized their own business. They now use a two-track product strategy: "mature" products with full go-to-market support, and "invest" products being validated for product-market fit before scaling.19:24 — Invest in Support Before Marketing One of Cloudinary's earliest and most impactful decisions: invest heavily in technical support first. Happy, successful developers become word-of-mouth advocates. That bet paid off across an entire community.21:06 — Developer Experience in the Age of AI Tooling Developer experience today means meeting developers where they work — VS Code, Cursor, Claude, Windsurf. Cloudinary built a VS Code extension and is working to minimize hallucinations by giving LLMs accurate, context-rich instructions for using Cloudinary correctly.24:03 — Redefining Activation Uploading a file to Cloudinary is not activation. Doing something with that file — transforming it, tagging it, delivering it — is activation. Reframing their metric around genuine value changed how they prioritized onboarding.33:25 — The Seven-Day Activation Window Data shows clearly: if users don't activate within the first 7 days, a second surge doesn't come. Most activation happens in the first 4–5 days. This insight shapes everything about how Cloudinary approaches onboarding urgency.27:01 — Speak Use Cases, Not Features "We have automated image optimization" means nothing. "Your images are 40% lighter and you'll save X on bandwidth" means everything. The language of outcomes and use cases is what drives adoption and expansion.36:39 — Pricing Must Communicate Value Cloudinary's self-service pricing has remained largely flat for years while the product has added enormous capability — intentionally improving the value/price ratio over time. They also offer pay-as-you-go flexibility for seasonal businesses.44:28 — The 90-Day PLG Focus: Build Trust For founders building a PLG motion right now, Sanjay's single most important recommendation: engender trust. Do what you say. Follow up when you say you will. Make your product deliver on its promise. Trust is the flywheel.Tweetable Quotes"We never set out to get word of mouth. We set out to create value. Word of mouth was the byproduct." — Sanjay Sarathy"If your product genuinely helps people win, growth becomes a natural byproduct." — Sanjay Sarathy"Distribution is equally as important as the product itself. You can have a great product and go nowhere." — Sanjay Sarathy"Discoverability isn't a campaign. It's a strategy." — Sanjay Sarathy"Uploading a file isn't activation. Doing something valuable with it is." — Sanjay Sarathy"If a developer doesn't activate in the first seven days, don't expect another surge. It won't come." — Sanjay Sarathy"Stop talking about your features. Start talking in the language of your customer's use cases." — Sanjay Sarathy"We're okay with free users who are actively using the product. They pay us back in word of mouth." — Sanjay Sarathy"In a PLG motion, trust is the flywheel. Without it, everything else breaks down." — Sanjay Sarathy"We fell in love with our own capabilities and forgot that customers don't care. Use cases are what drive adoption." — Sanjay SarathySaaS Leadership Lessons1. Build Distribution Like You Build Product Cloudinary reaches 150+ countries without sales reps in most of them — through SEO, developer relations, documentation, and community. Great products disappear without intentional distribution. Your discoverability strategy is a growth strategy.2. Earn Word of Mouth — Don't Engineer It The moment you prioritize getting word of mouth over generating it as a byproduct of genuine value, you've lost the plot. Build something that makes people win, then step back and let them talk. The data will tell you if it's working.3. Start Narrow, Validate, Then Scale Cloudinary's "invest vs. scale" product framework exists because they once cannibalized their own product line by expanding without rigor. Validate product-market fit in a controlled way before committing the full go-to-market machine. Repeatability before scale.4. Redefine Your Activation Metrics Around Real Value Ask yourself: is the action we're measuring actually a moment of value, or just a moment of presence? Cloudinary stopped counting uploads and started counting transformations. The metric you optimize shapes the product you build.5. Invest in Customer Success Before You Think You Need To Cloudinary prioritized technical support ahead of marketing in their early days. Counter-intuitive — and it was exactly right. Successful users become advocates. That investment compounded for years through word of mouth and developer trust.6. Speak the Language Your Customer Thinks In "Automated image optimization via F-Auto" is internal language. "Your images are 40% lighter and your site is faster" is customer language. The translation layer between what your product does and what your customer achieves is where adoption lives or dies. Build that bridge deliberately.Guest Resourcessanjay@cloudinary.comwww.cloudinary.comhttps://www.linkedin.com/in/sanjaysarathy/https://x.com/guffnuffEpisode SponsorThe Futureproof Series - https://www.youtube.com/playlist?list=PLfkXKUPZ5xuOqMPR7_gzGybncTtavyR1NThe Captain's KeysSmall Fish, Big Pond – https://smallfishbigpond.com/ Use the promo code ‘SaaSFuel'Champion Leadership Group – https://championleadership.com/SaaS Fuel ResourcesWebsite - https://championleadership.com/Jeff Mains on LinkedIn - https://www.linkedin.com/in/jeffkmains/Twitter - https://twitter.com/jeffkmainsFacebook - https://www.facebook.com/thesaasguy/Instagram - https://instagram.com/jeffkmains

Gregory Vanuynsberghe est Head of Data chez Exotec, la pépite industrielle française qui produit des robots intelligents qui permettent d'automatiser les activités dans les entrepôts. Avant de rejoindre Exotec, Grégory était Directeur Analytics chez Decathlon où il encadrait plus de 100 profils Data Analysts.On aborde :

PJ talks to Annette about why she and her friend Catherine refuse to use self-checkout desks Hosted on Acast. See acast.com/privacy for more information.

In dieser Episode gehen wir der Frage auf den Grund, ob klassische PreSales- und Sales-Rollen im B2B-Softwarevertrieb bald Geschichte sind. Wir analysieren, wie sich die Rolle des Sales Engineers über die Jahrzehnte gewandelt hat – von Gatekeepern und Demo-Gurus bis hin zu beratenden Partnern in einer zunehmend KI-getriebenen Welt. Wir diskutieren, was moderne Käufer heute wirklich erwarten, wie Self-Service, Reviews und KI den Entscheidungsprozess verändern und ob menschliche Interaktion am Ende doch unersetzbar bleibt. Lass dich inspirieren von unserer Reise durch sieben Phasen der Vertriebsentwicklung – mit einem ehrlichen Blick auf Chancen, Herausforderungen und die Frage: Was ist unser Wert als PreSales-Experten in einer Welt voller Automatisierung? ----------

Episode 1952 - brought to you by our incredible sponsors: Quo - For business communication, try QUO for free PLUS get 20% off your first 6 months when you go to quo.com/hardfactor  Better Help - Your emotional wellbeing matters. Find support and feel lighter in therapy. Sign up and get 10% off at BetterHelp.com/HARDFACTOR. 00:00:00 Timestamps 00:01:25 When Nashville Hot Chicken is Too Hot 00:04:45 Spokane Dirt-bike Kid Owns Drunk Lady in Ford Focus 00:10:50 Trump talks to kids about Nukes and Trans during Presidential Fitness Test unveiling 00:26:27 Secret Service Agent caught jackin' it at the DoubleTree near Miami International Airport 00:34:22 Spanish Seas: Hantavirus Cruise Ship and Record Breaking Cocaine Hauler Thank you for listening! Join our community at https://www.patreon.com/hardfactor for bonus pods and Discord chat. We love you all, and most importantly, get out there and HAGFD! Learn more about your ad choices. Visit megaphone.fm/adchoices

durée : 00:14:55 - Les Nuits de France Culture - par : Albane Penaranda - réalisation : Mathias Le Gargasson, Antoine Dhulster, Rafik Zénine, Vincent Abouchar, Emily Vallat, Hassane M'Béchour, INA Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

"Mediunidade self-service". Mas, o que é isso? Afinal, há um "cardápio de mediunidade"? Ou um "buffet", onde se pode escolher o que se quer? A Mediunidade estaria "disponível" para todos os gostos e preferências, bem ao "sabor do freguês"? Como é isso?Está lançado o desafio de abordar contemporaneamente a MEDIUNIDADE, para entender o USO que dela fizeram e fazem os espíritas. Porque, à similitude dos restaurantes "a quilo" que se popularizaram no Brasil a partir da década de 1980, existe um numeroso quantitativo de espíritas ou simpatizantes do Espiritismo que entendem que a atividade mediúnica deve ser um "serviço de consulta", atendendo, assim, a satisfação da curiosidade ou para a prática da adivinhação ou da predição de fatos futuros. E, também, a prática em muitos grupos e instituições atende à prescrição de procedimentos para a saúde física e espiritual, com toda a sorte de terapias, medicamentos ou similares.Por isso, é de se questionar:1) O que estabeleceu e praticou Kardec, em termos de Mediunidade? Como eram as atividades mediúnicas da segunda metade do Século XIX, a partir da edição dos livros kardecianos? 2) Se a teoria espírita estabelece com clareza acerca do futuro da Alma (Espírito), qual a necessidade de receber "recados" espirituais sobre entes queridos falecidos? 3) O Espiritismo, na prática mediúnica, deve ser voltar à previsão de fatos pessoais ou coletivos? 4) Que características "populares" possui a mediunidade "à brasileira"? 5) Os médiuns são pessoas especiais, ou são os indivíduos em geral e as instituições que os colocam em posição de destaque?6) Quais são os atuais escolhos (problemas, dificuldades, empecilhos) para uma mediunidade "saudável"?7) O que devem fazer os espíritas estudiosos, que conhecem e entendem Kardec diante de tantas "aberrações" mediúnicas?Estes e muitos outros "motes" serão objeto de um amplo debate, característico e "marca indelével" do ECK, com a presença de Marcus Braga (DF), Wellington Balbo (BA) e Marcelo Henrique (SC)

Exploring the future of AI in customer service, the role of agents, and how technology is transforming contact centers.AI in customer serviceThe role of human agents vs. botsGenerative AI and workflow orchestrationImplications for contact center staffingFuture trends in AI and automation00:00 Introduction and Guest Credibility01:04 The Reality of AI Agents Today01:43 AI as a Smart Assistant in Customer Calls02:35 Agent Interaction and Human Oversight03:34 Issuing Credits and Automation in Calls04:56 Differences from Past AI Systems05:24 Generative AI and Workflow Orchestration06:38 Automating Routine Tasks with API Calls07:21 Focusing on Customer Conversations08:30 The Future Role of Human Agents09:18 The Next Generation of AI in Customer Support09:58 Scaling AI and Multiple Conversations10:57 Supervising Bots and AI Agents11:51 AI in Escalations and Approvals12:30 The Impact on Contact Center Staffing13:25 New Entrants and Innovation in AI14:30 Channels and Self-Service in the Future15:22 Transitioning from Live Agents to Digital Support15:53 Industry Trends and CFO Expectations16:14 Implications for Workforce and Business Models17:08 The Economics of AI and Customer Support18:28 Preparing for the AI-Driven Contact Center19:35 Historical Context and Future Predictions20:15 Limitations and Realities of AI Adoption21:09 Customer Behavior and AI Impact22:04 Self-Service and Customer Expectations22:50 The Extent of AI Automation23:17 The Role of Technology in Customer Support24:43 Amazon's Approach to Automation25:36 Limitations of Current AI Models26:36 Decision-Making Boundaries for AI27:04 The Human Element in AI-Driven Support28:15 Closing Remarks and Future Outlook

The crew of The Green Horizon go on a shopping spree. Learn more about your ad choices. Visit megaphone.fm/adchoices

The crew of The Green Horizon go on a shopping spree. Learn more about your ad choices. Visit megaphone.fm/adchoices

Link: https://hz.group/insight/ai-as-a-productivity-booster/ Viele Unternehmen reden noch über KI, als wäre sie ein Innovationsprojekt für irgendwann. Die Wahrheit ist härter: KI ist längst dabei, zur Grundvoraussetzung für produktive Wissensarbeit zu werden. In dieser Folge von AI or DIE spreche ich mit Tilman darüber, wie Unternehmen KI wirklich auf die Straße kriegen. Nicht als Show, nicht als Buzzword, sondern als funktionierende Produktivitätsmaschine. Wir sprechen darüber, warum ein einfacher Chatbot allein noch keine Transformation ist, welche vier KI-Archetypen Unternehmen verstehen müssen und weshalb viele Firmen gerade denselben Fehler machen wie damals bei der Digitalisierung: Sie behandeln KI wie ein Tool, statt sie als neues Arbeitsmodell zu begreifen. Es geht um Copilots, Agenten, Workflows und KI-native Tools. Es geht um die Frage, warum eigene Agenten oft besser sind als zentral verordnete Lösungen. Und es geht um die unbequeme Realität, dass sich Wissensarbeit gerade fundamental verändert. Die Kernthese dieser Folge ist glasklar: Wer KI nur beobachtet, verliert. Wer sie in den Alltag integriert, wird schneller, besser und gefährlicher für den Wettbewerb. Diese Episode ist kein Zukunftsgerede. Sie ist eine Standortbestimmung für Unternehmen, die verstanden haben, dass „irgendwann mal KI“ keine Strategie ist. ⸻ Timestamps 00:00 – Intro: AI or DIE ist wörtlich gemeint 00:21 – Wie Unternehmen KI wirklich auf die Straße bringen 01:01 – Die vier Archetypen von KI im Unternehmen 02:43 – KI im Analytics- und Reporting-Kontext 03:54 – Warum viele Unternehmen KI falsch einordnen 05:32 – Mensch-Maschine-Interaktion im KI-Zeitalter 06:58 – Warum Unternehmen ihren Mitarbeitenden KI bieten müssen 08:31 – KI im Unternehmen ist kein Nice-to-have mehr 09:56 – Bottom-up-Innovation: Mitarbeitende bringen KI selbst mit 11:02 – Agenten: nächstes Level oder nächstes Chaos 12:35 – Self-Service vs. Governance bei KI-Agenten 14:54 – Warum selbst gebaute Agenten oft die besten sind 17:02 – Studienergebnis: KI macht 40 Prozent schneller 18:51 – Warum Agenten nicht automatisch schneller machen 20:16 – Wo KI bei standardisierten Aufgaben besonders stark ist 22:50 – Workflows statt Hype: echte Automatisierung im Alltag 24:16 – Make or Buy: selbst bauen oder einkaufen 26:06 – Microsoft, Power Automate und der Plattformgedanke 27:07 – Der vierte Archetyp: KI-native Tools und Integrationen 30:06 – Die neue Rolle des Menschen: vom Macher zum Dirigenten 31:27 – Warum Hierarchien und Rollenbilder sich verändern werden 32:24 – AI Productivity Playbook und Ausblick auf Teil 2 33:06 – Schlussgedanke: Verliert Wissensarbeit gerade ihre alten Qualitätsmerkmale?

Matthieu Colin est Analytics Engineering Manager chez Back Market, la marketplace de produits reconditionnés présente dans 17 pays qui compte plus de 15M de clients.Il va nous parler d'Analytics Engineering : comment construire un data model “trustable” et maîtriser les coûts grâce à un monitoring très fin.On aborde :

In der 66. Folge unseres Podcasts „How to Legal Tech“ freuen wir uns sehr, Markus Felten, Rechtsabteilungsleiter DACH bei Eli Lilly, begrüßen zu dürfen.Markus Felten berichtet in dieser Folge über den Einsatz von Self-Service-Tools, also solche Anwendungen, mit denen andere Fachabteilungen einfache Rechtsfragen selbstständig beantworten können.Das sorgt nicht nur für Entlastung, sondern auch für Datentransparenz: Welche Rechtsfragen werden häufig gestellt und wie lange dauert die Beantwortung der Regel?Das lässt sich mit Self-Service-Tools einfach messen.Viel Spaß beim Anhören!

Elliot Trabac est Senior Data Analytics Engineering Manager chez Gorgias, la scaleup qui propose une plateforme d'IA conversationnelle permettant aux e-commerçants de mieux gérer leur support client. Aujourd'hui ils comptent plus de 15 000 clients.On aborde :

Welcome to episode #1031 of Thinking With Mitch Joel (formerly Six Pixels of Separation). At a time when businesses are still trying to wrap their heads around "customer experience," few thinkers have shaped that conversation… and pushed it forward… as much as B. Joseph Pine II. As cofounder of Strategic Horizons, Joe has spent decades helping organizations understand how economic value evolves… from commodities to goods, to services, to experiences… and now, to something far more ambitious. Best known for The Experience Economy: Work Is Theatre And Every Business A Stage, Joe didn't just introduce a concept… he gave leaders a new language to describe how businesses compete for time, attention and meaning. In this conversation, Joe extends that thinking through his latest work, The Transformation Economy: Guiding Customers To Achieve Their Aspirations, where the goal is no longer just to stage memorable moments… but to help customers become something more. He argues that the highest form of economic value isn't what a company delivers… but what a customer becomes as a result. That shift reframes everything: experiences are no longer the end game… they are the raw material for change. Drawing on decades of research and real-world examples, Joe makes the case that businesses must move beyond efficiency and even beyond engagement… toward fostering human flourishing across dimensions like health, wealth, wisdom and purpose. It's a bold elevation of the role of business… one that demands a long-term mindset, ethical use of data, and a deeper understanding of individual customers as people, not segments. And while technologies like AI can accelerate customization and coaching, Joe is clear that tools alone won't get us there… mindset will. In a world obsessed with speed, optimization and short-term gains, this conversation is a powerful reminder that the real opportunity lies in helping people grow… not just transact. Enjoy the conversation… Running time: 58:44. Hello from beautiful Montreal. Listen and subscribe over at Apple Podcasts. Listen and subscribe over at Spotify. Please visit and leave comments on the blog - Thinking With Mitch Joel. Feel free to connect to me directly on LinkedIn. Check out ThinkersOne. Here is my conversation with B. Joseph Pine II. Transformation Economy: Guiding Customers To Achieve Their Aspirations. The Experience Economy: Work Is Theatre And Every Business A Stage. Strategic Horizons. Follow Joe on Substack. Follow Joe on X. Follow Joe on LinkedIn. Chapters: (00:00) - The Experience Economy: A Game Changer. (03:07) - Understanding Experiences vs. Services. (06:01) - The Challenge of Attention in the Experience Economy. (09:05) - The Progression of Economic Value. (11:50) - Transformation: The Next Level of Value. (14:56) - The Role of Self-Service in Experiences. (18:07) - Empathy and Customer-Centric Business. (20:53) - Long-Term Thinking in Business Strategy. (31:32) - Long-Term Investment Strategies for Companies. (34:51) - The Importance of Meaningful Purpose in Business. (37:48) - Data, Analytics, and the Customization Revolution. (39:40) - Balancing Data Use and Customer Privacy. (46:51) - The Concept of Flourishing in Business. (52:15) - Experiences vs. Anti-Consumerism. (53:35) - AI: The Future of Customization and Transformation.

Episode Notes Notes go here ** On this episode of Talent Experience Live, we get into a gap that's hard to ignore: 61% of HR leaders are deep into generative AI rollouts, yet 88% say they haven't seen real business value. The answer isn't more AI — it's self-service. When HR ops teams can't configure, test, or move without filing an IT ticket, no amount of technology closes the distance between investment and impact. We cover what that dependency actually costs, what real self-service infrastructure looks like, why IT leaders should want to hand over the keys, and what Fosway's 2025 research signals about the self-service moment for HR. **

Kenny Webster interviews State Senator Mayes Middleton.

Im SEO/GEO-Monatsrückblick für den März 2026 stelle ich 11 aktuelle relevante Themen vor: Wie cool ist das neue Google Search Live? Was hat ein Experiment in Sachen AI Content an Erkenntnissen gebracht? Welche Updates gab es in Google Search Console und Bing Webmaster Tools? Das und viel mehr gibt's hier in komprimierter Form. AI [1] https://searchengineland.com/bing-webmaster-tools-query-page-mapping-472320 Der erst kürzlich neu vorgestellte „AI Performance"-Report in den Bing Webmaster Tools hat ein Update bekommen. Vorher konnte man sich entweder die Queries oder die Seiten anschauen – jetzt kann man sich auch die Verbindungen dazwischen anschauen. [2] https://www.rebootonline.com/geo/llms-txt-experiment/ Es gibt noch einen neuen Testlauf in Sachen llms.txt. Dafür hat man Seiten erstellt, die nicht intern oder extern verlinkt waren, sondern nur in einer llms.txt genannt wurden. Das Ergebnis: AI-Crawler haben zwar die Website besucht, aber keine der Lockseiten. [3] https://searchengineland.com/google-search-live-expands-globally-where-ai-mode-is-available-472706 Google Search Live ist jetzt auch in Deutschland verfügbar. Am einfachsten erreicht man den Modus wohl, indem man in der Google App auf Lens klickt und dann unten auf „Live". Und schon kann man die KI über die gefilmte Umwelt befragen. [4] https://www.seo-suedwest.de/10706-google-agent-neuer-user-agent-von-google-fuer-automatische-aktionen-auf-webseiten.html Mit „Google-Agent" gibt es einen neuen User Agent von Google, der für agentische Zugriffe genutzt werden wird. Somit können diese Zugriffe jetzt auch separat per robots.txt gesperrt werden. [5] https://searchengineland.com/ai-generated-content-google-search-experiment-472234 Ein Content-Experiment zu AI-Content: Man hat 20 verschiedene brandneue Domains mit KI-generiertem Content befüllt. Das Ergebnis sah oft ähnlich aus: Im ersten Quartal ging der Traffic nach oben, kollabierte dann im zweiten Quartal und stagnierte für die folgenden 10 Monate. [6] https://searchengineland.com/chatgpt-hits-100-million-in-ad-revenue-and-is-opening-self-serve-access-in-april-472797 Eigentlich kein SEO-Thema, aber: ChatGPT hat schon gut Werbung verkauft (mehr als 100 Mio Dollar, hochgerechnet auf ein Jahr). Im April soll es dann auch möglich sein, Werbung im Self Service einzubuchen.     Dokumentation [7] https://searchengineland.com/google-tightens-rules-on-out-of-stock-product-pages-472053 Google hat die Regeln für Out-of-Stock-Produkte im Merchant Center verschärft. Das betrifft natürlich primär Google Ads, aber auch die kostenlosen Listings. Produkte, die derzeit nicht gekauft werden können, müssen ein entsprechendes availability-Attribut und einen ausgegrauten Kauf-Button haben. [8] https://searchengineland.com/google-uses-both-schema-org-markup-and-ogimage-meta-tag-for-thumbnails-in-google-search-and-discover-470598 Google hat seine Dokumentation aktualisiert, um besser zu erklären, wie das primäre Bild einer Seite ausgewählt wird (für Suche und Discover). Dafür kann z. B. das Attribut primaryImageOfPage genutzt werden. Ebenso kann aber auch auf og:image zurückgegriffen werden. [9] https://www.searchenginejournal.com/google-adds-ai-bot-labels-to-forum-qa-structured-data/570425/ Google hat die Markups für Foren und Q+A-Seiten so erweitert, dass man dort jetzt auch angeben kann, ob der Inhalt per KI generiert wurde. Wenn das Attribut fehlt, wird angenommen, dass es menschlicher Content ist.   Tools [10] https://www.seo-suedwest.de/10687-google-search-console-neuer-filter-fuer-marken-und-nicht-markenbezogene-suchanfragen.html In der Google Search Console gibt es jetzt endlich den schon vor einiger Zeit angekündigten Markenfilter im Report „Leistung".   Lesetipps [11] https://searchengineland.com/webmcp-explained-inside-chrome-146s-agent-ready-web-preview-470630 und https://suganthan.com/blog/google-search-console-mcp-server/ Zwei Lesetipps für Feiertage: Wer Lust hat und mit der Technik nicht zu 100 % auf Kriegsfuß steht, kann sich dort in die Themen WebMCP und GSC-Zugriff über MCP anfreunden.

Sandrine Kerfers est Head of Data Analytics chez Veepee, la licorne française qui propose des ventes flash sur son site e-commerce. Sandrine va nous parler du plus gros challenge qu'elle a rencontré ces dernières années : adopter une organisation hybride centralisée x décentralisée et une approche Analytics Engineering.On aborde :

Pyramid on STACKIT by OPITZ CONSULTING https://www.pyramid-on-stack.it/ Entdecken Sie Pyramid Analytics in der souveränen STACKIT Cloud, professionell verwaltet von OPITZ CONSULTING. Optimieren Sie Ihre Datenanalysen jetzt! Zukunftstag Mittelstand 2026 | OPITZ CONSULTING https://opitz-consulting.com/events/zukunftstag-mittelstand-2026 OPITZ CONSULTING ist als Austeller vor Ort dabei und wir freuen uns auf viele spannende Gespräche in Berlin. https://data-changemaker.de/ https://www.linkedin.com/groups/18379010/ Viele Mittelständler stehen gerade vor derselben Frage: Muss ich wirklich den ganzen Hyperscaler-Zirkus mitmachen? Azure, AWS, SAP – alles wirkt groß, komplex und oft wie für Konzerne gebaut. Doch genau hier entsteht gerade eine neue Bewegung: einfachere, souveräne und bezahlbare Alternativen für den Mittelstand. In dieser Folge von AI or DIE sprechen Andreas Wiener, Janine und Thomas darüber, warum genau jetzt der richtige Zeitpunkt ist, sich neu zu orientieren – technologisch, aber auch strategisch. Im Fokus steht eine Kombination aus Stackit (Schwarz Gruppe) und Pyramid Analytics – eine Lösung, die bewusst anders denkt: Weniger Komplexität, weniger Risiko, mehr Zugänglichkeit. Es geht nicht darum, bestehende Systeme schlechtzureden. Es geht darum, eine realistische Alternative aufzuzeigen – für Unternehmen, die keine eigene BI-Abteilung haben, keine Lust auf komplexe Architekturprojekte und trotzdem datengetrieben arbeiten wollen. Wir sprechen darüber: • Warum viele Mittelständler mit Hyperscalern überfordert sind • Wieso Datensouveränität plötzlich ein Business-Thema ist • Wie man mit kleinen Paketen startet statt mit Millionenprojekten • Warum „Think big, start small“ endlich technologisch funktioniert • Weshalb einfache Tools oft mehr bringen als perfekte Architekturen • Für wen sich ein Wechsel oder Einstieg wirklich lohnt – und für wen nicht Die zentrale Erkenntnis: Es geht nicht mehr nur um Technologie. Es geht um Kontrolle, Geschwindigkeit und Entscheidungsfähigkeit. Und genau hier kann der Mittelstand aktuell einen Vorteil ausspielen – wenn er aufhört zu warten und anfängt, pragmatisch zu handeln. ⸻ ⏱️ Timestamps 00:00 – Intro: Mittelstand vs. Hyperscaler 00:45 – Warum viele Unternehmen von großen Plattformen überfordert sind 01:20 – Vorstellung Thomas & Fokus der Folge 01:38 – Eventhinweis: Mittelstandsevent in Berlin 02:20 – TDWI & Data Changemaker Community 03:00 – Einstieg: Gibt es Alternativen zu Azure & AWS? 03:32 – Problem Hyperscaler & geopolitische Risiken 04:30 – Datensouveränität und US Cloud Act 05:00 – Stackit als deutsche Alternative 05:33 – Kombination mit Pyramid Analytics 06:09 – Bronze-, Silber- und Gold-Pakete erklärt 07:01 – Skalierung und Individualisierung 08:25 – Zwei Perspektiven: Sicherheit vs. Mehrwert 09:15 – Einfluss von Politik auf Datenstrategien 10:33 – Warum Pyramid Analytics so stark wächst 12:24 – Einfachheit als Schlüssel im Mittelstand 13:32 – Typische Architektur im Mittelstand 14:18 – Einstieg ohne großes Invest 16:39 – Opex vs. Capex: Kostenmodell erklärt 17:46 – Klein starten, flexibel wachsen 18:13 – Sicherheit durch starke Anbieter 19:19 – Für wen die Lösung ideal ist 21:17 – Wann es keinen Sinn macht 22:32 – Excel-Unternehmen als Zielgruppe 24:00 – Rolle der Schwarz Gruppe & Eigenbetrieb 25:14 – Wirtschaftliche & strategische Perspektive 26:29 – Unsicherheit als Treiber für neue Lösungen 27:00 – Daten als Grundlage für bessere Entscheidungen 27:58 – Nutzerakzeptanz & Spaß an Analytics 28:26 – Self-Service & KI im Reporting 29:16 – Einfachheit statt Komplexität 30:54 – Call to Action: Demo & Einstieg 31:19 – Abschluss & Einladung zum Austausch

All'indomani dell'entrata in vigore del decreto legge, iniziano a vedersi gli effetti del taglio delle accise sui prezzi dei carburanti. Secondo l'elaborazione di Staffetta quotidiana sulla base dei prezzi medi nazionali di venerdì mattina del Mimit, il calo rispetto a giovedì si aggira intorno ai 15 centesimi al litro.

In this HFS and Genpact CX Videocast, Melissa Fersht and Genpact's Global Head of CX, Sachin Pai, explore how agentic AI is reshaping customer experience. CX is moving beyond chatbots and self-service to a future where AI doesn't just assist customers, it acts on their behalf. They examine the shift from handle-time metrics to P&L impact, the growing capability of AI in emotionally sensitive interactions, and the coming reversal of “press zero for a human” toward AI-first engagement. The conversation highlights how roles will evolve from frontline execution to designing, governing, and improving intelligent agentic systems, signaling a major inflection point for CX, operations, and workforce transformation that's coming well before 2030. Key points discussed include:Self-service is dead. The future is served by AI, and this signals a paradigm shift from deflection to delegation.Emotional labor is no longer a sticking point. Generative pre-trained transformers are at a point where the emotional connection they can draw is exceeding what people can do.CX measurements are no longer about productivity, it's about metrics that directly impact a P&L statement. Humans at the helm: our role moves from operators to supervisors, designers, and ethicists. We will be the ones who fix those agentic systems, improve the algorithms, and feed them with the right data.

What is the difference between a forgettable, "average" business transaction and a "mind-blowing" experience? In this episode of the Will Power Project Podcast, Will leads a heartfelt and strategic discussion on the true meaning of customer experience. Moving beyond corporate jargon, the team shares personal stories of extraordinary service, from a kind word at a tire shop to a life-changing interaction at a drive-thru.Will challenges the traditional definition of a "customer," expanding the circle to include colleagues, insurance providers, family members, and, most importantly—ourselves. We dive into the "Self-Service Paradox": the idea that you cannot serve others at the highest level until you have learned to serve and love yourself first.As the company looks toward a major growth phase in 2026, this episode serves as a manifesto for "being the light" in every interaction, proving that empathy, kindness, and radical self-care are the ultimate drivers of professional success and personal happiness.In This Episode, You'll Learn:The Anatomy of "Above & Beyond": Why personalization, empathy, and humanity are the keys to transforming a standard service into a lifelong memory.The 360-Degree Customer: Identifying the hidden customers in your life—including insurance reps, teammates, and yourself.The Self-Service Paradox: Why self-love and self-care are the foundational tools required to be a "sharp tool" for serving others.Turning Conflict into Connection: How to transform angry clients and difficult interactions through radical kindness and respect.Vision 2026: Why internal development and being "good stewards" of current relationships is the essential precursor to company growth and financial abundance.Comment below if you have any suggestions or personal experiences with extraordinary customer service, we'd love to hear your story!Send a textVirtual Rockstars specialize in helping support or replace all non-clinical roles.Learn how a Virtual Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

Das Burj Khalifa in Dubai: 828 Meter hoch, das höchste Gebäude der Welt. Während alle fasziniert nach oben blicken, übersehen sie das wahre Meisterwerk: 200 Betonsäulen, 70 Meter unter dem Meeresspiegel. Ohne sie? Keine 828 Meter. Bei BI-Projekten ein ähnliches Bild: Alle wollen in die 163. Etage – schicke Dashboards, Self-Service, KI. Aber nur wenige denken ans Fundament. Das Ergebnis: Die Fassade glänzt – aber die Datenstrategie steht auf Sand. Wer direkt mit Dashboards startet, bastelt schnelle Provisorien. Wer mit Datenstrategie, Architektur und Governance beginnt, baut stabil. Fundament vor Fassade.

What seems mundane today—walking into a supermarket, picking up goods, and paying at a checkout—was once a radical experiment. In our latest New Books Network episode, I speak with Andrew Godley about The Making of the Modern Supermarkett: Self-Service Adoption in British Food Retailing, 1950-1975 (Oxford UP, 2025), co-authored with Bridget Salmon, former archivist at J. Sainsbury plc. This is a book about far more than shopping. It is a history of technology, management, urban planning, consumer behaviour, and how everyday routines were quietly transformed in post-war Britain. Drawing on rare corporate archives, Godley and Salmon reveal how supermarkets were not inevitable but carefully designed organisations shaped by strategic choices, technological constraints, and shifting consumer expectations. In the conversation, we explore how self-service reshaped labour and productivity, why Sainsbury's distinctive commitment to fresh meat helped define the one-stop supermarket, and how planning initiatives such as the New Towns and Abercrombie's vision for London influenced retail geography. We also discuss early experiments with computerised ordering, the limits of technological modernisation, and what Sainsbury's story can—and cannot—tell us about the wider evolution of retailing in Britain and Europe. Finally, Andrew reflects on the surprises hidden in corporate archives and what the history of supermarkets can teach us about today's transformations—from online grocery shopping to automated checkouts. If you have ever wondered how the modern supermarket came to be—and what it reveals about capitalism, technology, and everyday life—this episode is for you. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

What seems mundane today—walking into a supermarket, picking up goods, and paying at a checkout—was once a radical experiment. In our latest New Books Network episode, I speak with Andrew Godley about The Making of the Modern Supermarkett: Self-Service Adoption in British Food Retailing, 1950-1975 (Oxford UP, 2025), co-authored with Bridget Salmon, former archivist at J. Sainsbury plc. This is a book about far more than shopping. It is a history of technology, management, urban planning, consumer behaviour, and how everyday routines were quietly transformed in post-war Britain. Drawing on rare corporate archives, Godley and Salmon reveal how supermarkets were not inevitable but carefully designed organisations shaped by strategic choices, technological constraints, and shifting consumer expectations. In the conversation, we explore how self-service reshaped labour and productivity, why Sainsbury's distinctive commitment to fresh meat helped define the one-stop supermarket, and how planning initiatives such as the New Towns and Abercrombie's vision for London influenced retail geography. We also discuss early experiments with computerised ordering, the limits of technological modernisation, and what Sainsbury's story can—and cannot—tell us about the wider evolution of retailing in Britain and Europe. Finally, Andrew reflects on the surprises hidden in corporate archives and what the history of supermarkets can teach us about today's transformations—from online grocery shopping to automated checkouts. If you have ever wondered how the modern supermarket came to be—and what it reveals about capitalism, technology, and everyday life—this episode is for you. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/food

What seems mundane today—walking into a supermarket, picking up goods, and paying at a checkout—was once a radical experiment. In our latest New Books Network episode, I speak with Andrew Godley about The Making of the Modern Supermarkett: Self-Service Adoption in British Food Retailing, 1950-1975 (Oxford UP, 2025), co-authored with Bridget Salmon, former archivist at J. Sainsbury plc. This is a book about far more than shopping. It is a history of technology, management, urban planning, consumer behaviour, and how everyday routines were quietly transformed in post-war Britain. Drawing on rare corporate archives, Godley and Salmon reveal how supermarkets were not inevitable but carefully designed organisations shaped by strategic choices, technological constraints, and shifting consumer expectations. In the conversation, we explore how self-service reshaped labour and productivity, why Sainsbury's distinctive commitment to fresh meat helped define the one-stop supermarket, and how planning initiatives such as the New Towns and Abercrombie's vision for London influenced retail geography. We also discuss early experiments with computerised ordering, the limits of technological modernisation, and what Sainsbury's story can—and cannot—tell us about the wider evolution of retailing in Britain and Europe. Finally, Andrew reflects on the surprises hidden in corporate archives and what the history of supermarkets can teach us about today's transformations—from online grocery shopping to automated checkouts. If you have ever wondered how the modern supermarket came to be—and what it reveals about capitalism, technology, and everyday life—this episode is for you. Learn more about your ad choices. Visit megaphone.fm/adchoices

What seems mundane today—walking into a supermarket, picking up goods, and paying at a checkout—was once a radical experiment. In our latest New Books Network episode, I speak with Andrew Godley about The Making of the Modern Supermarkett: Self-Service Adoption in British Food Retailing, 1950-1975 (Oxford UP, 2025), co-authored with Bridget Salmon, former archivist at J. Sainsbury plc. This is a book about far more than shopping. It is a history of technology, management, urban planning, consumer behaviour, and how everyday routines were quietly transformed in post-war Britain. Drawing on rare corporate archives, Godley and Salmon reveal how supermarkets were not inevitable but carefully designed organisations shaped by strategic choices, technological constraints, and shifting consumer expectations. In the conversation, we explore how self-service reshaped labour and productivity, why Sainsbury's distinctive commitment to fresh meat helped define the one-stop supermarket, and how planning initiatives such as the New Towns and Abercrombie's vision for London influenced retail geography. We also discuss early experiments with computerised ordering, the limits of technological modernisation, and what Sainsbury's story can—and cannot—tell us about the wider evolution of retailing in Britain and Europe. Finally, Andrew reflects on the surprises hidden in corporate archives and what the history of supermarkets can teach us about today's transformations—from online grocery shopping to automated checkouts. If you have ever wondered how the modern supermarket came to be—and what it reveals about capitalism, technology, and everyday life—this episode is for you. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/british-studies

How do you turn a developer-first product into a growth engine without losing trust, clarity, or focus along the way? In this episode of Tech Talks Daily, I'm joined by Sanjay Sarathy, VP of Developer Experience and Self Service at Cloudinary, for a grounded and thoughtful conversation about product-led growth when developers sit at the center of the story. Sanjay operates at a rare intersection. He leads Cloudinary's high-volume self-service motion while also caring for the developer community that fuels adoption, advocacy, and long-term loyalty. That dual perspective, part business, part builder, shapes everything we discuss. Our conversation picks up on a theme I have been exploring across recent episodes. When technical work is explained clearly, whether that is security, performance, or reliability, it stops being background noise and starts supporting growth. Sanjay shares how Cloudinary approached this from day one, starting with founders who were developers themselves and carried a deep respect for developer trust into the company's DNA. Documentation that reflects reality, platforms that behave exactly as promised, and support that shows up early rather than as an afterthought all play a part. What stood out to me was how early Cloudinary invested in technical support, even before many traditional growth motions were in place. That decision shaped a self-service experience that still feels human at scale. With thousands of developer sign-ups every day and millions of developers using the platform, Sanjay explains how trust compounds into referrals, word of mouth, and sustained adoption. We also dig into developer advocacy and why community is rarely a single thing. Developers gather around frameworks, tools, workflows, and shared problems, and Cloudinary has learned to meet them where they already are rather than forcing them into a single branded space. From React and Next.js users to enterprise advisory boards, feedback loops become part of the product itself. As AI reshapes how software is built and developer tools become more crowded, Sanjay offers a clear-eyed view on what separates companies that grow steadily from those that burn bright and stall. Profitability, experimentation with intent, and the discipline to double down on what works all feature heavily in his thinking. It is a conversation rooted in experience rather than theory. If you care about product-led growth, developer trust, or building platforms that scale without losing their soul, this episode offers plenty to think about. As always, I would love to hear your perspective too. How do you see developer communities shaping the next phase of product growth, and where do you think companies still get it wrong?

In this episode of MoneyDonuts, we're doing a deep dive into Royal's self-service toolkit and sharingpractical ways to build financial confidence at any age and stage of life. Thehosts explore Royal's helpful resources like financial calculators, EnrichOnline Learning, the Debbie rewards app, and the Silvur retirement platform tohelp you set goals, stay motivated, and keep moving forward one step at a time.Enrich: https://www.rcu.org/education-resources/financial-education/self-service-tools/enrichDebbie: https://www.rcu.org/education-resources/financial-education/self-service-tools/get-cash-rewards-with-debbieRetirement Simplified: https://www.rcu.org/education-resources/financial-education/self-service-tools/retirement-simplified-powered-by-silvur

Lumen recently announced the migration of its legacy "Control Center" customer portal to the newly branded "Lumen Connect".  In this 8-minute episode of Staying Connected, TC2's Theresa Knutson joins Tony Mangino to cover what's changing with this rollout, why Lumen is making these moves now, and what steps your team should be taking. If you would like to learn more about our experience in this space, please visit our IT Cost Management webpage. 

En Bretagne, une mairie a installé un distributeur gratuit de livres, vidés chaque jour tant le succès dépasse les attentes locales des habitants curieux ravis.Traduction: In Brittany, a town hall installed a free book dispenser, emptied daily as popularity exceeds expectations among curious, delighted local residents across the small community. Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

The Indiana University football team has done the unthinkable, winning the Rose Bowl. Murders and violent crime in Indianapolis is trending downward. Ten years ago, Bon Appétit magazine named Milktooth one of its “Best New Restaurants” in America. The Indiana BMV says more people are skipping the counter to use self-service kiosks to renew their registration or driver's license. If you get a drink to go, you might want to think twice about throwing away your paper or plastic cup. INDOT prepares for Winter Weather.

The Indiana University football team has done the unthinkable, winning the Rose Bowl. Murders and violent crime in Indianapolis is trending downward. Ten years ago, Bon Appétit magazine named Milktooth one of its “Best New Restaurants” in America. The Indiana BMV says more people are skipping the counter to use self-service kiosks to renew their registration or driver's license. If you get a drink to go, you might want to think twice about throwing away your paper or plastic cup. INDOT prepares for Winter Weather. Want to go deeper on the stories you hear on WFYI News Now? Visit wfyi.org/news and follow us on social media to get comprehensive analysis and local news daily. Subscribe to WFYI News Now wherever you get your podcasts. WFYI News Now is produced by Zach Bundy, with support from News Director Sarah Neal-Estes.

Send us a textGuest: Dave Boyce, Executive Chairman & EVP of Product at Winning by Design --  Most SaaS companies are still built to sell. Today's buyers want to activate, experience value, and decide on their own.In this episode, Dave Boyce, Executive Chairman and EVP of Product at Winning by Design, joins host Ken Lempit to explain why SaaS GTM is shifting from lead handoffs to self-service activation, AI-driven automation, and system-based growth.Dave shares why PLG isn't about removing humans, but focusing them on higher-value work — while usage-based pricing and automation blur the line between acquisition, onboarding, and expansion. He also challenges traditional planning models, arguing that people don't scale, systems do.Key takeaways:Activation is replacing lead handoffs in SaaS growthPLG and AI redefine when humans should engageUsage-based pricing lowers friction and builds habitSystems, not headcount, unlock scaleIf you're a SaaS leader rethinking GTM for an AI-driven, self-service world, this episode delivers a practical, no-hype perspective.---Not Getting Enough Demos? Your messaging could be turning buyers away before you even get a chance to pitch.

Send us a textEric gives everyone an assignment to be more charitable, and few are capable of it, but Lucy finally gets back to her true passion: Habitat for Humanity!We drank:Six Point x Mike's Hot Honey: Slice SipperCheck us out on Discord: https://discord.gg/5JVVYpPPcp

Heute widmen wir uns einem Thema, das derzeit niemanden in der Branche kalt lässt: Künstliche Intelligenz in der Customer Journey. Moderator Alexander Bernert diskutiert gemeinsam mit Tilo Franzen von der DEVK und Jens Kohne von Cologne Intelligence, wie weit KI im Versicherungsalltag tatsächlich angekommen ist, welche Praxiserfahrungen es bereits gibt und wo die Technologie noch an ihre Grenzen stößt. Die Runde beleuchtet, wo KI im Hintergrund schon fast unbemerkt Prozesse automatisiert, wo sie dem Menschen noch nicht das Wasser reichen kann – und warum Empathie und Vertrauen in der Branche weiterhin ganz klar Menschensache bleiben. Freut euch auf praxisnahe Einblicke, kritische Reflexionen und einen Ausblick darauf, wie KI die Kundeninteraktion der Zukunft verändern könnte. Viel Spaß beim Zuhören!Schreibt uns gerne eine Nachricht!Dieser Podcast wird von msg unterstützt. Die msg Gruppe ist führender Anbieter im Versicherungsmarkt für moderne Systemlösungen. Von Automation- über KI- und SAP- bis hin zu modernen Kommunikations- und Vertriebslösungen. Die msg bündelt moderne Technologien mit tiefem Branchen Know-How. Folge uns auf unserer LinkedIn Unternehmensseite für weitere spannende Updates.Unsere Website: https://www.insurancemondaypodcast.de/Du möchtest Gast beim Insurance Monday Podcast sein? Schreibe uns unter info@insurancemondaypodcast.de und wir melden uns umgehend bei Dir.Dieser Podcast wird von dean productions produziert.Vielen Dank, dass Du unseren Podcast hörst!

John 15:12–13, “This is My commandment, that you love one another as I have loved you. Greater love has no one than this, than to lay down one's life for his friends.”   Listen to the Message from Sunday, October 26 What Do You See? Fulfilling Purpose, No Excuses Breaking “Christian” Strongholds   

Self-checkout is hitting its inflection point in retail! From frictionless AI-powered produce scanning to better integration with loyalty and payment systems, the future of in-store shopping is all about speed, efficiency, and smart tech. Key takeaway: Success comes from getting the basics right, integrating technology, measuring the right KPIs, and aligning staff, not just chasing the “next shiny thing.” Check out the full insights from our Rethink Retail podcast with Host Trevor Sumner, Nino Hörttrich from Diebold Nixdorf and Amar Mokha from Incisiv.

Tobias Pohl, Gründer von Celus, spricht über den schwierigen Weg vom Enterprise-Tool zum skalierbaren Produkt. Er teilt, warum der erste Launch mit nur zwei aktiven Nutzern scheiterte, wie sie durch über 100 User-Interviews ihr Produkt neu erfanden und warum der Fokus auf Usage der Schlüssel zum Erfolg ist. Was du lernst: Wie du den Übergang von Enterprise zu Self-Service schaffst Die richtige Balance zwischen Komplexität und Usability Warum User-Interviews entscheidend sind Den richtigen Produktentwicklungsprozess finden ALLES ZU UNICORN BAKERY: https://zez.am/unicornbakery  Tobias Pohl: https://www.linkedin.com/in/tobias-pohl/  Celus: https://www.celus.io/de/  Join our Founder Tactics Newsletter: 2x die Woche bekommst du die Taktiken der besten Gründer der Welt direkt ins Postfach: https://www.tactics.unicornbakery.de/

In this episode, the guys sit down with Andres Avello, Co-Founder of PADL, to explore how his company is transforming the paddleboard and kayak rental industry through a self service, app driven model. Andres shares his journey from growing up on the water in Miami to building one of the fastest growing rental networks in Florida, now operating at more than 40 locations. The conversation dives into the realities of Miami's watersports scene, including fraud and unregulated jet ski operations, and how PADL's focus on technology, maintenance, and compliance sets it apart. Listeners will gain insights into expansion strategies, customer experience, and partnership opportunities valuable takeaways for operators looking to innovate and adapt in a rapidly evolving industry.[SPONSORS] - This show is sponsored by Take My Boat Test and WaveRez.Show Links:Website: https://www.watersportpodcast.comFacebook Page: https://www.facebook.com/awgpodcastFacebook Group: https://www.facebook.com/groups/1155418904790489Instagram: https://www.instagram.com/awg_podcast/

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In this message, Pastor Aaron McRae unpacks 1 Corinthians 12 and explores how God has uniquely gifted every believer—not for personal recognition, but for the glory of God and the good of the church. Using the powerful metaphor of the body, we see how every member plays a vital role. Whether your gift is teaching, serving, encouraging, or leading, your purpose is to strengthen others, build unity, and point people to Jesus.Discover the types of spiritual gifts, how to identify yours, and practical ways to use them to serve your church, city, and the world.Key Scriptures:1 Corinthians 12:1, 4–7, 21–26 — Spiritual gifts and the body of ChristRomans 1:11–12 — Encouraging and strengthening each other's faith1 Peter 4:10–11 — Using gifts to serve others for God's gloryRomans 12:6–8 — Word-oriented and work-oriented giftsMain Points:God gives each of us spiritual gifts for the common good.Spiritual gifts encourage and strengthen each other's faith.Gifts are given to serve others for the glory of God.Resources:Rooted Study - https://hillsidechurches.com/community/ Discovery Class - https://hillside.churchcenter.com/registrations/events/2379576 For the full gathering of this message which includes worship, visit our Youtube channel. Stay Connected With Hillside Community Church.Youtube | https://www.youtube.com/c/HillsideCommunityChurchInstagram | https://www.instagram.com/hillsidechurches/Facebook | https://www.facebook.com/hillsidechurchesWebsite | https://hillsidechurches.com

What's Next in AI, Self-Service, and Customer Service?  Shep interviews Jay Patel, Senior Vice President and General Manager of Cisco's Webex Customer Experience Solutions. He talks about how AI and innovative technologies are transforming contact centers to improve both customer and employee experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How is AI transforming the customer service experience?  How is AI improving self-service options for businesses?  Will AI ever fully replace human customer service agents?  How can AI help reduce burnout and attrition rates among contact center agents?  What risks should companies watch out for as they adopt AI in customer service?   Top Takeaways:    Artificial Intelligence (AI) is transforming the way companies and customers interact. With advancements such as smarter self-service options and AI-powered voice agents, companies can now resolve customer issues more quickly and intuitively. This leads to a more seamless and satisfying experience for both customers and customer service agents.  Many customers still prefer to call customer service, despite companies offering self-service options. In this year's Customer Service & CX Research, we found that 68% of customers still prefer to talk to a live customer service agent. Some self-service options may not always be as effective as companies and customers want them to be. However, self-service is expected to improve as AI becomes more intuitive and capable of handling more complex problems. When it is easier to use and more effective in resolving issues, customers may grow to trust and utilize self-service more frequently. While self-service tools continue to improve, many customers will still prefer to speak with a representative, especially for complex or emotionally charged issues. AI-powered voice agents are set to become more advanced, handling conversations "just like humans," allowing customers to get resolutions without waiting for a human agent to become available.  Customer expectations are higher than ever. They expect immediate answers and help when they reach out to a company. Companies must keep pace with this demand by ensuring they offer customer care options that are quick, reliable, and easy to use.   AI just doesn't help customers. It also helps employees by making their jobs easier and more fulfilling. For example, AI is used to provide agents with call history, so customers don't need to repeat themselves, and it can give agents the information they need to solve the customer's problems efficiently.  As companies use more AI tools, keeping their data safe and secure is more important than ever. Strong security policies and data protection help build trust, allowing customers to feel more comfortable using digital services.  Jay Patel shares information about Cisco's WebexOne 2025 in San Diego, California, from September 28 to October 1, 2025. This event will highlight real-world customer successes and the latest innovations in AI-driven customer experience technology.  Plus, Shep and Jay discuss the future risks and responsibilities that come with rapidly adopting AI in customer service. Tune in!  Quote:   "We've been speaking  a lot longer than we've been typing, and I think the most profound technology change we'll see soon is that machines will be able to understand us through voice."  About:    Jay Patel is the Senior Vice President and General Manager of Cisco's Webex Customer Experience Solutions business, responsible for product development, engineering, operations, and go-to-market.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

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