Podcasts about vcio

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In this episode, Adam Walter and Skip Ziegler explore the development and capabilities of virtual employees like Ariel, emphasizing how AI can be tailored to mimic human roles, improve workflows, and adapt to client needs. They discuss practical applications, customization, and the future of AI-driven virtual staff.

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In this episode, Chris sits down with MJ Patton to explore the foundational principles that help Managed Service Providers grow, mature, and thrive in today's increasingly complex IT and cybersecurity landscape. Drawing from her extensive experience working with service providers of all sizes, MJ explains why many MSPs struggle to scale evenly across their business and why success starts with understanding exactly who you serve, the problems you solve, and the value you create. Together, they discuss the dangers of chasing every new technology trend, the importance of specialization, and how strategic partnerships can help MSPs deliver more without overextending their teams. The conversation also examines the growing role of fractional leadership services, including vCIOs, vCISOs, and fractional CMOs, and how MSPs can evolve from technology providers into trusted business advisors. Chris and MJ share practical insights on navigating cybersecurity complexity, managing risk, demonstrating ROI, and shifting customer conversations from service-level agreements to measurable business outcomes. Whether you're looking to refine your service strategy, strengthen customer relationships, or build a more scalable MSP, this episode offers actionable guidance for creating sustainable growth through focus, trust, and strategic leadership. Key Takeaways:Why MSP growth depends on balancing operational maturity across the businessHow specialization creates stronger customer relationships and better outcomesThe evolving role of vCIO, vCISO, and fractional leadership servicesWhy trust, risk management, and business outcomes matter more than SLAsHow strategic marketing leadership can accelerate MSP growthPractical advice for demonstrating value and earning long-term client loyaltyRecommended Reading: Brave Thinking by Mary Morrissey.Perfect for: MSP owners, IT service leaders, cybersecurity professionals, channel partners, and anyone looking to build a stronger, more strategic technology services business.

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Brian Marshall, VNET's vCIO talking about the 7th Annual Tech Summit, Thursday, July 9th

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Send us Fan MailAI is finally in everyone's hands, and that's exactly why it's getting risky. Grant McGaugh sits down with veteran tech leader Darrell T. Black (CIO, CTO, CDO) to discuss what it really takes to bring AI into a business without compromising trust, compliance, or the back office. We get into the difference between experimenting with a chatbot and deploying AI inside the systems that run payroll, HR, finance, and customer data.Darrell shares a grounded view of AI readiness: understand your current processes, map the real workflow (not the version on paper), define the future state, then conduct a gap and impact analysis before you automate anything. We also unpack why AI hallucinations matter, how probabilistic AI differs from deterministic technology, and why “it sounds good” is not the same as “it's accurate.” If you're thinking about agentic AI, this is where the conversation gets practical about audit trails, human oversight, and governance that can scale.We also tackle the bigger societal layer: bias in algorithms, safeguards in hiring and healthcare, and why policy often sets the tone for enterprise behavior. And Darrell leaves us with a simple warning you'll remember: you might think you're adopting an AI puppy, but you're responsible for the full-grown AI dog. If you're a founder, operator, or IT leader trying to use AI to scale responsibly, this one is for you.Subscribe for more conversations like this, share the episode with a friend building with AI, and leave a review with the biggest AI risk you want us to tackle next.Thanks for tuning in to this episode of Follow The Brand! We hope you enjoyed learning about the latest trends and strategies in Personal Branding, Business and Career Development, Financial Empowerment, Technology Innovation, and Executive Presence. To keep up with the latest insights and updates, visit 5starbdm.com.And don't miss Grant McGaugh's new book, First Light — a powerful guide to igniting your purpose and building a BRAVE brand that stands out in a changing world. - https://5starbdm.com/brave-masterclass/See you next time on Follow The Brand!

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O vício do jogo é considerado uma doença pela Organização Mundial de Saúde e, em Portugal, afeta cada vez mais pessoas. Mas, se estamos perante um grave problema de saúde pública, porque é que é normal ver publicidade a apostas nas ruas? Porque é que figuras públicas promovem casinos? E porque é que o jogo continua a ser uma importante fonte de receita para o Estado? Jorge Antunes perdeu milhares de euros em apostas antes de conseguir parar. Neste episódio de Consulta Aberta, conta a sua história e fala sobre o quão difícil foi mudar. Mas deixa também uma mensagem de esperança para quem enfrenta a mesma luta: “Eu nunca pedi ajuda, mas peçam ajuda. Porque ela existe e não é preciso procurar muito. É possível ter uma vida sem jogo.” Se está a passar por uma situação semelhante, pode ligar para a a Linha de apoio gratuita 1414 ou preencher o formulário no site do ICAD. See omnystudio.com/listener for privacy information.

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In this engaging episode of MSP Business School, host Brian Doyle dives deep into the evolving roles of external leadership within managed service providers (MSPs). Focused on concepts like VCIOs and the newer roles of VCISOs and Virtual Chief AI Officers, Brian unpacks the complexities and contributions these positions bring to customer leadership hierarchies. Through personal anecdotes and professional insights, he shares valuable strategies on how MSPs can position themselves as trusted advisors and integral parts of their clients' success stories. Brian explores the challenges and opportunities of embedding MSP professionals into client leadership structures, stressing the importance of building trust, understanding organizational culture, and strategic alignment with business goals. In a landscape crowded with rapid technological changes and increasing cybersecurity threats, he advocates for MSPs to harness their market intelligence and AI insights to drive value for their clients. The episode is brimming with tactical advice on influencing without overstepping, understanding organizational dynamics, and leveraging industry expertise to strengthen client outcomes. Key Takeaways: Importance of Building Trust: Trust with customers is not instantaneous. It's a gradual process that requires consistent engagement and understanding of the client's business environment. Role Evolution in MSPs: The increasing significance of roles like VCISO and Virtual Chief AI Officer highlights the necessity for MSPs to adapt and integrate into broader strategic conversations. Effective External Leadership: Successful MSPs balance influence without authoritative control, remaining essential partners while avoiding entanglement in organizational politics. Strategic Alignment: Understanding clients' business priorities and risks is crucial to building a meaningful, long-term professional relationship that adds measurable value. Cross-Functional Engagement: Communicating across different levels and departments within client organizations is vital to grasp diverse needs and advocate for impactful technology solutions. Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

In this episode of MSP Business School, host Brian Doyle delves into the evolving role of the VCIO within the managed service provider space, coinciding with a special St. Patrick's Day greeting to viewers. Brian contrasts the often superficial duties of traditional account managers with the strategic, forward-thinking responsibilities critical to the position of a VCIO. The episode emphasizes how MSPs can develop VCIOs not just as technical overseers but as integral business leaders capable of steering organizations through the rapid changes imposed by new technological advancements. Exploring the anatomy of a successful VCIO, Brian shares insights on moving beyond traditional metrics and reporting. He voices the need for MSPs to transition their VCIO strategies from reactive to proactive, addressing the execution of business alignment and risk mitigation within client organizations. With the rapid advancements in AI technology and ever-pressing cybersecurity concerns, the VCIO's role is under transformation—from mere operational support to pivotal strategic leadership. This means engaging client leadership teams, influencing technology-driven decisions, and being strong business allies capable of fostering growth through technology. Key Takeaways: The true role of a VCIO extends beyond being a glorified account manager; it requires strategic business involvement and leadership skills. A structural shift is necessary for MSPs to enable VCIOs to speak effectively at executive levels and align technology with business goals. Training and leadership-focused growth are essential for VCIOs to become leaders capable of influencing client decisions and outcomes. Effective VCIOs engage in meaningful discussions about strategy, budgeting, and risk, focusing on future opportunities rather than past metrics. Challenges like AI and cybersecurity underscore the importance of a robust VCIO role to guide client organizations through technological evolution. Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

In this engaging episode of MSP Business School, host Brian Doyle takes listeners through a comprehensive exploration of Technology Business Reviews (TBRs) and their evolving role in the MSP industry. TBRs have shifted from data-heavy presentations to become more strategic and client-focused, addressing clients' growing needs around cybersecurity, compliance, and risk management. Brian Doyle delves into a structured approach to Quarterly Business Reviews (QBRs), breaking down the process into four distinct phases. Each phase targets specific aspects of technology management—from setting a solid foundation in Q1 to addressing security and risk in Q2, examining health and assets in Q3, and culminating in a year-end summary. By consistently updating scorecards, roadmaps, and strategic plans, MSPs can provide clients with a clearer view of progress and maintain transparency and trust in their business relationships. Key Takeaways: Brian Doyle emphasizes the need for MSPs to transition TBRs from sales meetings to strategic planning sessions to better engage clients. Implementing a quarterly QBR cadence helps in systematically addressing security risks, assets, and compliance, ensuring consistent client engagement. The joint strategic plan is crucial for aligning technology goals with business objectives, providing clarity on project impacts and fostering better decision-making. Regular feedback loops, such as CSAT and Net Promoter Score surveys, are vital for maintaining strong relationships with key stakeholders in client organizations. Documenting risk assessments and client decisions is essential for liability protection and demonstrating value in MSP services.   Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

Director of Client Services Jennifer Huftalen answers questions about the IT Business Manager role at Community IT. How is an IT Business Manager different from a vCIO or an account manager? Learn more from this conversation.The takeaways: The IT Business Manager is a unique role in the sector and at MSPs serving nonprofits. A combination of technology expertise and a business background make Community IT's IT Business Managers ideally suited to help our clients undertake strategic planning and management of their IT. Similar to a vCIO, like an account manager but so much more, the IT Business Managers work with the primary contact to manage and understand the costs and strategies of IT investment in addition to supporting the help desk team provide day-to-day support. The IT Business Manager comes in at onboarding and helps analyze the initial assessment. IT Business Managers at Community IT can spot trends, identify duplicate tools, extra licenses, help the client create an accurate inventory of devices and licenses, and basically work in manageable stages to move the nonprofits' IT to a “steady state” of well-managed IT.Community IT considers our clients our partners in managing IT. Nonprofits know what their ideal IT would look like. We find that a part time vCIO who parachutes in monthly or quarterly can't develop the deep understanding of that client's needs and pain points and help them invest wisely and manage change. The IT Business Manager at Community IT monitors trends in help desk tickets and identifies ways technology can make the nonprofit more efficient and secure. And the IT Business Manager documents everything, so you can ask any questions and understand how your processes work and what IT you are using. The IT Business Manager has a long term relationship with your organization and can develop 3-5 year planning in conjunction with your executive team that can be used for grant applications and funding support. For just one example, check out our case study on how an adult charter school in DC was able to implement a 4 year plan in 3 months to move all their students to remote learning in 2020.Using Community IT and having access to an IT Business Manager solves the nonprofit problem of trying to hire for this leadership position and find people with a technical AND business background and be able to retain these unique people. And the IT Business Manager at Community IT has the entire team as a resource and their experience at other clients, so you get the benefit of that network of information and expertise.Navigating the complexities of IT management doesn't have to be a solo journey for nonprofit leaders. By bridging the gap between high-level strategy and daily operations, the IT Business Manager ensures your technology is an asset rather than a cost. At Community IT, we believe the strongest solutions come from this kind of deep, human-centered partnership. To learn more about how our unique approach to IT management supports long-term mission success, we invite you to listen to our podcast episode or reach out to start a conversation today. _______________________________Start a conversation :) Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/ email Carolyn at cwoodard@communityit.com on LinkedIn Thanks for listening.

I recorded this conversation in Alpbach, Austria, a village that looks like a postcard and hosts a very serious tech gathering. TechSummit25 is Barracuda's deeply technical event, and it shows. The rooms are packed with solution architects, product managers, and engineers comparing notes with customers who run these systems every day. It is the kind of environment where product direction and real-world pain points meet over a coffee, then head straight into a lab to test an idea. My guest today is Neal Bradbury, Chief Product Officer at Barracuda, who leads engineering, product management, and the operations teams that keep services running around the clock. Fresh from a session titled “Secured today, secured tomorrow,” Neal breaks down what that promise means in practice. We explore why Barracuda is doubling down on a platform approach with Barracuda One, how a single dashboard helps teams see posture and value in one place, and why consolidation matters when alerts and tools pile up faster than teams can respond. We also talk about the balance between immediate protection and longer-term planning. Neil explains how quarterly releases and shared services underpin the roadmap, how zero trust network access moves from theory to deployment as VPNs fade, and how managed vulnerability services help organizations find risks they did not know they had. He shares why service providers are shifting toward vCIO and vCISO models, how value reporting answers the board's simplest question about where the budget goes, and why response time is the measure that keeps coming up in every conversation. Secured today, secured tomorrow The headline theme is simple enough. Know where you stand right now, then set a clear plan for the next year. Barracuda One aims to cut noise and show whether tools are configured properly. The same view rolls up alerts across email, network, and application security, and for MSPs it stretches across all customers. That single source of truth is designed to reduce swivel-chair work and make decisions faster. We dig into the reality of tool sprawl and alert fatigue. A recent study Barracuda commissioned points to teams carrying too many point solutions, with slower responses and misconfigurations as the cost. Neal's answer is convergence without ignoring specialist depth. Product groups keep shipping, while shared AI and threat protection services raise the floor across the portfolio. That approach feeds directly into XDR, where integrations with tenants, firewalls, and endpoints help shrink the gap between detection and action. AI sits in the background of all of this. Neal describes it as a reckless intern that needs guardrails. In practice that means setup wizards that cut deployment time, incident response that can pull a bad message from twenty tenants in one sweep, and ML-driven triggers that fire automated remediation when patterns line up. The aim is clear. Let machines handle the routine work at machine speed, so people can focus on decisions and the weird edge cases attackers love to try. What listeners will take away If you run security day to day, you will hear practical direction rather than slogans. Consolidated dashboards exist to show posture, not just counts. Value reporting exists to explain outcomes to a board, not to pad a slide deck. Managed services rise in importance because many organizations need strategy as much as tools, and that includes smaller enterprises that outsource large parts of their stack. For leaders planning the next quarter, the emphasis on zero trust and managed vulnerability services will stand out. For operators, the XDR and SOAR focus is about shaving minutes into seconds, connecting identity with network and endpoint events, and giving analysts room to breathe. And for anyone curious about how product roadmaps form, conferences like this one offer a candid loop between feedback and action that you rarely see on a press release. By the time we wrap, Alpbach's quiet streets feel like an unlikely place to discuss ransomware, posture, and platform design. Yet that contrast makes the conversation land even harder. Secure today, plan for tomorrow, and give your team the visibility to do both.