Podcasts about vcio

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Brian Marshall, VNET's vCIO talking about the 7th Annual Tech Summit, Thursday, July 9th

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Send us Fan MailAI is finally in everyone's hands, and that's exactly why it's getting risky. Grant McGaugh sits down with veteran tech leader Darrell T. Black (CIO, CTO, CDO) to discuss what it really takes to bring AI into a business without compromising trust, compliance, or the back office. We get into the difference between experimenting with a chatbot and deploying AI inside the systems that run payroll, HR, finance, and customer data.Darrell shares a grounded view of AI readiness: understand your current processes, map the real workflow (not the version on paper), define the future state, then conduct a gap and impact analysis before you automate anything. We also unpack why AI hallucinations matter, how probabilistic AI differs from deterministic technology, and why “it sounds good” is not the same as “it's accurate.” If you're thinking about agentic AI, this is where the conversation gets practical about audit trails, human oversight, and governance that can scale.We also tackle the bigger societal layer: bias in algorithms, safeguards in hiring and healthcare, and why policy often sets the tone for enterprise behavior. And Darrell leaves us with a simple warning you'll remember: you might think you're adopting an AI puppy, but you're responsible for the full-grown AI dog. If you're a founder, operator, or IT leader trying to use AI to scale responsibly, this one is for you.Subscribe for more conversations like this, share the episode with a friend building with AI, and leave a review with the biggest AI risk you want us to tackle next.Thanks for tuning in to this episode of Follow The Brand! We hope you enjoyed learning about the latest trends and strategies in Personal Branding, Business and Career Development, Financial Empowerment, Technology Innovation, and Executive Presence. To keep up with the latest insights and updates, visit 5starbdm.com.And don't miss Grant McGaugh's new book, First Light — a powerful guide to igniting your purpose and building a BRAVE brand that stands out in a changing world. - https://5starbdm.com/brave-masterclass/See you next time on Follow The Brand!

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O vício do jogo é considerado uma doença pela Organização Mundial de Saúde e, em Portugal, afeta cada vez mais pessoas. Mas, se estamos perante um grave problema de saúde pública, porque é que é normal ver publicidade a apostas nas ruas? Porque é que figuras públicas promovem casinos? E porque é que o jogo continua a ser uma importante fonte de receita para o Estado? Jorge Antunes perdeu milhares de euros em apostas antes de conseguir parar. Neste episódio de Consulta Aberta, conta a sua história e fala sobre o quão difícil foi mudar. Mas deixa também uma mensagem de esperança para quem enfrenta a mesma luta: “Eu nunca pedi ajuda, mas peçam ajuda. Porque ela existe e não é preciso procurar muito. É possível ter uma vida sem jogo.” Se está a passar por uma situação semelhante, pode ligar para a a Linha de apoio gratuita 1414 ou preencher o formulário no site do ICAD. See omnystudio.com/listener for privacy information.

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In this engaging episode of MSP Business School, host Brian Doyle dives deep into the evolving roles of external leadership within managed service providers (MSPs). Focused on concepts like VCIOs and the newer roles of VCISOs and Virtual Chief AI Officers, Brian unpacks the complexities and contributions these positions bring to customer leadership hierarchies. Through personal anecdotes and professional insights, he shares valuable strategies on how MSPs can position themselves as trusted advisors and integral parts of their clients' success stories. Brian explores the challenges and opportunities of embedding MSP professionals into client leadership structures, stressing the importance of building trust, understanding organizational culture, and strategic alignment with business goals. In a landscape crowded with rapid technological changes and increasing cybersecurity threats, he advocates for MSPs to harness their market intelligence and AI insights to drive value for their clients. The episode is brimming with tactical advice on influencing without overstepping, understanding organizational dynamics, and leveraging industry expertise to strengthen client outcomes. Key Takeaways: Importance of Building Trust: Trust with customers is not instantaneous. It's a gradual process that requires consistent engagement and understanding of the client's business environment. Role Evolution in MSPs: The increasing significance of roles like VCISO and Virtual Chief AI Officer highlights the necessity for MSPs to adapt and integrate into broader strategic conversations. Effective External Leadership: Successful MSPs balance influence without authoritative control, remaining essential partners while avoiding entanglement in organizational politics. Strategic Alignment: Understanding clients' business priorities and risks is crucial to building a meaningful, long-term professional relationship that adds measurable value. Cross-Functional Engagement: Communicating across different levels and departments within client organizations is vital to grasp diverse needs and advocate for impactful technology solutions. Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

In this episode of MSP Business School, host Brian Doyle delves into the evolving role of the VCIO within the managed service provider space, coinciding with a special St. Patrick's Day greeting to viewers. Brian contrasts the often superficial duties of traditional account managers with the strategic, forward-thinking responsibilities critical to the position of a VCIO. The episode emphasizes how MSPs can develop VCIOs not just as technical overseers but as integral business leaders capable of steering organizations through the rapid changes imposed by new technological advancements. Exploring the anatomy of a successful VCIO, Brian shares insights on moving beyond traditional metrics and reporting. He voices the need for MSPs to transition their VCIO strategies from reactive to proactive, addressing the execution of business alignment and risk mitigation within client organizations. With the rapid advancements in AI technology and ever-pressing cybersecurity concerns, the VCIO's role is under transformation—from mere operational support to pivotal strategic leadership. This means engaging client leadership teams, influencing technology-driven decisions, and being strong business allies capable of fostering growth through technology. Key Takeaways: The true role of a VCIO extends beyond being a glorified account manager; it requires strategic business involvement and leadership skills. A structural shift is necessary for MSPs to enable VCIOs to speak effectively at executive levels and align technology with business goals. Training and leadership-focused growth are essential for VCIOs to become leaders capable of influencing client decisions and outcomes. Effective VCIOs engage in meaningful discussions about strategy, budgeting, and risk, focusing on future opportunities rather than past metrics. Challenges like AI and cybersecurity underscore the importance of a robust VCIO role to guide client organizations through technological evolution. Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

In this engaging episode of MSP Business School, host Brian Doyle takes listeners through a comprehensive exploration of Technology Business Reviews (TBRs) and their evolving role in the MSP industry. TBRs have shifted from data-heavy presentations to become more strategic and client-focused, addressing clients' growing needs around cybersecurity, compliance, and risk management. Brian Doyle delves into a structured approach to Quarterly Business Reviews (QBRs), breaking down the process into four distinct phases. Each phase targets specific aspects of technology management—from setting a solid foundation in Q1 to addressing security and risk in Q2, examining health and assets in Q3, and culminating in a year-end summary. By consistently updating scorecards, roadmaps, and strategic plans, MSPs can provide clients with a clearer view of progress and maintain transparency and trust in their business relationships. Key Takeaways: Brian Doyle emphasizes the need for MSPs to transition TBRs from sales meetings to strategic planning sessions to better engage clients. Implementing a quarterly QBR cadence helps in systematically addressing security risks, assets, and compliance, ensuring consistent client engagement. The joint strategic plan is crucial for aligning technology goals with business objectives, providing clarity on project impacts and fostering better decision-making. Regular feedback loops, such as CSAT and Net Promoter Score surveys, are vital for maintaining strong relationships with key stakeholders in client organizations. Documenting risk assessments and client decisions is essential for liability protection and demonstrating value in MSP services.   Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

Director of Client Services Jennifer Huftalen answers questions about the IT Business Manager role at Community IT. How is an IT Business Manager different from a vCIO or an account manager? Learn more from this conversation.The takeaways: The IT Business Manager is a unique role in the sector and at MSPs serving nonprofits. A combination of technology expertise and a business background make Community IT's IT Business Managers ideally suited to help our clients undertake strategic planning and management of their IT. Similar to a vCIO, like an account manager but so much more, the IT Business Managers work with the primary contact to manage and understand the costs and strategies of IT investment in addition to supporting the help desk team provide day-to-day support. The IT Business Manager comes in at onboarding and helps analyze the initial assessment. IT Business Managers at Community IT can spot trends, identify duplicate tools, extra licenses, help the client create an accurate inventory of devices and licenses, and basically work in manageable stages to move the nonprofits' IT to a “steady state” of well-managed IT.Community IT considers our clients our partners in managing IT. Nonprofits know what their ideal IT would look like. We find that a part time vCIO who parachutes in monthly or quarterly can't develop the deep understanding of that client's needs and pain points and help them invest wisely and manage change. The IT Business Manager at Community IT monitors trends in help desk tickets and identifies ways technology can make the nonprofit more efficient and secure. And the IT Business Manager documents everything, so you can ask any questions and understand how your processes work and what IT you are using. The IT Business Manager has a long term relationship with your organization and can develop 3-5 year planning in conjunction with your executive team that can be used for grant applications and funding support. For just one example, check out our case study on how an adult charter school in DC was able to implement a 4 year plan in 3 months to move all their students to remote learning in 2020.Using Community IT and having access to an IT Business Manager solves the nonprofit problem of trying to hire for this leadership position and find people with a technical AND business background and be able to retain these unique people. And the IT Business Manager at Community IT has the entire team as a resource and their experience at other clients, so you get the benefit of that network of information and expertise.Navigating the complexities of IT management doesn't have to be a solo journey for nonprofit leaders. By bridging the gap between high-level strategy and daily operations, the IT Business Manager ensures your technology is an asset rather than a cost. At Community IT, we believe the strongest solutions come from this kind of deep, human-centered partnership. To learn more about how our unique approach to IT management supports long-term mission success, we invite you to listen to our podcast episode or reach out to start a conversation today. _______________________________Start a conversation :) Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/ email Carolyn at cwoodard@communityit.com on LinkedIn Thanks for listening.

In this episode of the Tech for Business podcast, hosts Jason, vCIO, and Mitchel, business development representative, share their experiences from Configura's Experience Conference. They discuss the importance of understanding how users leverage technology, the role of designers in commercial workspace solutions, and the innovative Aura Acceleration product aimed at enhancing designers' efficiency. The episode also highlights their participation in and presentations at the conference, emphasizing the community's role and the value of continuous improvement in IT services for the design industry.00:00 Welcome to Our Tech for Business Podcast00:19 Recap of the CET Experience Conference00:44 The Importance of User Conferences01:33 The Role of Technology in Commercial Interior Design03:59 Mitchell's Insights from the Conference04:59 Challenges Faced by Designers Across Industries06:21 Technology Budget Constraints in Dealerships08:55 Breakout Sessions at the Conference13:00 Introduction to Aura Acceleration15:03 Enhancing Designer Efficiency with Aura Acceleration15:34 Global Accessibility and User Feedback16:16 Challenges and Solutions in Rendering Offload16:45 Conference Insights and User Engagement17:23 Unexpected Success and Future Improvements18:28 Reflections on the Conference Experience19:15 Building Community and Professional Growth21:05 Showcasing Work and Client Testimonials22:27 Future Plans and Community Initiatives26:35 Final Thoughts and GratitudeCustomer Testimonials:https://youtu.be/Aq5AlKLK4PEhttps://youtu.be/Ka8k8Bl9EIU Aura Acceleration: https://www.citsolutions.net/aura-acceleration/

In this engaging episode of MSP Business School, host Brian Doyle sits down with George Mellor, founder of VCIO Growth, to discuss transforming the roles of Virtual Chief Information Officers (VCIOs) within Managed Service Providers (MSPs). The conversation shines a light on the evolving landscape of QBR processes and the critical need for VCIOs to focus on client business outcomes rather than mere technical metrics. George shares insights from his journey in the MSP space, offering expertise on enhancing client relationships and maximizing business value. Throughout this episode, listeners are invited to explore how MSPs can avoid the commodity trap by emphasizing strategic client interactions. George discusses the pitfalls of focusing QBRs on ticket numbers and refresh cycles, urging a shift towards aligning technology initiatives with the client's business objectives. The discussion also delves into the potential of AI in MSP operations. By initiating AI conversations with clients, MSPs can harness new opportunities for business growth and demonstrate their value as trusted advisors in the tech space. This episode is packed with practical advice and innovative strategies for MSPs looking to enhance their VCIO capabilities. Key Takeaways: VCIOs need to focus on the client's business objectives rather than just showcasing technical achievements. Effective QBRs should integrate a strategic narrative that aligns with the client's long-term goals and business outcomes. AI presents a significant opportunity for MSPs to innovate and lead conversations with clients about technology governance and security. By engaging in deeper strategic dialogues, MSPs can transition from being seen as vendors to becoming integral business partners. Fractional VCIO services can bridge knowledge gaps and prepare MSPs for more effective client interactions, ultimately driving business growth. Guest Name: George Mellor LinkedIn page: https://www.linkedin.com/in/george-mellor-kloudreadiness/ Company: vCIO Growth Website: https://vciogrowth.com/ Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

I recorded this conversation in Alpbach, Austria, a village that looks like a postcard and hosts a very serious tech gathering. TechSummit25 is Barracuda's deeply technical event, and it shows. The rooms are packed with solution architects, product managers, and engineers comparing notes with customers who run these systems every day. It is the kind of environment where product direction and real-world pain points meet over a coffee, then head straight into a lab to test an idea. My guest today is Neal Bradbury, Chief Product Officer at Barracuda, who leads engineering, product management, and the operations teams that keep services running around the clock. Fresh from a session titled “Secured today, secured tomorrow,” Neal breaks down what that promise means in practice. We explore why Barracuda is doubling down on a platform approach with Barracuda One, how a single dashboard helps teams see posture and value in one place, and why consolidation matters when alerts and tools pile up faster than teams can respond. We also talk about the balance between immediate protection and longer-term planning. Neil explains how quarterly releases and shared services underpin the roadmap, how zero trust network access moves from theory to deployment as VPNs fade, and how managed vulnerability services help organizations find risks they did not know they had. He shares why service providers are shifting toward vCIO and vCISO models, how value reporting answers the board's simplest question about where the budget goes, and why response time is the measure that keeps coming up in every conversation. Secured today, secured tomorrow The headline theme is simple enough. Know where you stand right now, then set a clear plan for the next year. Barracuda One aims to cut noise and show whether tools are configured properly. The same view rolls up alerts across email, network, and application security, and for MSPs it stretches across all customers. That single source of truth is designed to reduce swivel-chair work and make decisions faster. We dig into the reality of tool sprawl and alert fatigue. A recent study Barracuda commissioned points to teams carrying too many point solutions, with slower responses and misconfigurations as the cost. Neal's answer is convergence without ignoring specialist depth. Product groups keep shipping, while shared AI and threat protection services raise the floor across the portfolio. That approach feeds directly into XDR, where integrations with tenants, firewalls, and endpoints help shrink the gap between detection and action. AI sits in the background of all of this. Neal describes it as a reckless intern that needs guardrails. In practice that means setup wizards that cut deployment time, incident response that can pull a bad message from twenty tenants in one sweep, and ML-driven triggers that fire automated remediation when patterns line up. The aim is clear. Let machines handle the routine work at machine speed, so people can focus on decisions and the weird edge cases attackers love to try. What listeners will take away If you run security day to day, you will hear practical direction rather than slogans. Consolidated dashboards exist to show posture, not just counts. Value reporting exists to explain outcomes to a board, not to pad a slide deck. Managed services rise in importance because many organizations need strategy as much as tools, and that includes smaller enterprises that outsource large parts of their stack. For leaders planning the next quarter, the emphasis on zero trust and managed vulnerability services will stand out. For operators, the XDR and SOAR focus is about shaving minutes into seconds, connecting identity with network and endpoint events, and giving analysts room to breathe. And for anyone curious about how product roadmaps form, conferences like this one offer a candid loop between feedback and action that you rarely see on a press release. By the time we wrap, Alpbach's quiet streets feel like an unlikely place to discuss ransomware, posture, and platform design. Yet that contrast makes the conversation land even harder. Secure today, plan for tomorrow, and give your team the visibility to do both.

Nett Lynch, a cybersecurity leader and strategic VCIO advisor, discusses the importance of translating complex security frameworks into actionable business outcomes. She emphasizes that clients are primarily concerned with their business goals and overcoming obstacles rather than the technical details of security frameworks. To effectively communicate the value of security investments, it is crucial to understand the client's business operations, including financial flows and growth aspirations. By framing security solutions in terms of efficiency and reduced friction, Lynch argues that IT professionals can better engage clients and demonstrate the tangible benefits of security measures.Lynch also addresses the challenge of risk management in cybersecurity, noting that security experts can only reduce risk rather than eliminate it entirely. She highlights the necessity of having conversations with senior leadership to assess risk tolerance and make informed decisions about security investments. By conducting thorough assessments and breaking down security measures into manageable steps, IT providers can guide clients in making decisions that align with their risk appetite and business objectives.The discussion further explores the shared responsibility model in cybersecurity, where both service providers and clients have roles to play in managing security risks. Lynch points out that while vendors are responsible for the tools they provide, the ultimate responsibility for risk management lies with the client. This partnership approach is essential for effective cybersecurity, as it requires active participation from both parties to address vulnerabilities and implement necessary measures.Finally, Lynch shares her insights on the future of vCISO services, cautioning against the potential commercialization of the role, which could undermine its advisory nature. She advocates for professionalization within the industry to ensure that those claiming to be cybersecurity experts possess the necessary skills and knowledge. As AI technology continues to evolve, Lynch expresses a mix of excitement and caution, recognizing its potential impact on the industry while remaining aware of the risks associated with its adoption. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

In this insightful episode, Brian Doyle leads a detailed examination of VCIO and fractional VCIO services, much to the benefit of Managed Service Providers (MSPs) looking to expand their leadership roles. By delving into strategies that elevate MSPs beyond standard practices, Brian showcases how these roles fulfill a crucial need for innovation and cybersecurity adherence in businesses lacking internal CIOs. Throughout the discussion, he shares how fractional VCIO services present new opportunities for MSPs to charge for deeper strategic services. Through the lens of his extensive 17-year experience in the MSP industry, Brian reveals the pitfalls MSPs often face by offering comprehensive VCIO services without sufficient compensation. By detailing the distinctions between traditional technology business reviews and the strategic integration potential of fractional VCIO, Brian provides a roadmap for MSPs to enhance their customer relations while capturing new revenue streams. He also explores the importance of understanding client operations and the collaboration required across all organizational levels to effectively implement these services. Key Takeaways: VCIO as a Service Benefits: Discover the essential role of VCIO and fractional VCIO services in bridging strategic leadership gaps within businesses, pushing beyond typical QBR obligations. Monetizing Strategic Services: Brian explains how MSPs can successfully transition from free service delivery to a revenue-generating fractional VCIO model. Customer Engagement and Strategy: Learn how to engage with key customer stakeholders across varying levels, ensuring alignment of technology strategies with business objectives. Building Effective Packages: Insights into creating tiered service packages that scale with client needs, potentially unlocking new revenue for MSPs. Common Pitfalls: Guard against common errors in providing uncompensated services, ensuring profitability while maintaining high-value client relationship Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

Delve into the intricacies of Technology Business Reviews with host Brian Doyle on MSP Business School. Explore how these reviews have evolved and learn innovative strategies for engaging clients amid data overload. Brian outlines a quarterly approach to QBRs, focusing on core reviews, security, health, and a year-end summary. Discover how to create joint strategic plans, assess risks, and gather valuable feedback from stakeholders. This episode is essential for MSPs looking to refine their client engagement strategies and optimize their review processes. Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

Better Man resolveu contar a história de um cantor — mas sem esse cantor estar lá — e sim de uma forma surpreendente: como um chimpanzé em computação gráfica! E não é que essa decisão, encabeçada pelo diretor Michael Gracey e abraçada por Robbie Williams, fez todo o sentido?!Hoje, Rafael Arinelli recebe Carissa Vieira, Marcelo Miranda e Mariane Morisawa para desvendar as camadas dessa escolha visual peculiar. O que motivou essa representação? Quais metáforas Better Man busca explorar ao mostrar Robbie Williams como um macaco? Será que essa abordagem excêntrica funciona? Como o CGI impacta a narrativa e a nossa percepção da história de Robbie Williams? E como se encaixam os números musicais nessa fantasia biográfica?Trata-se de um filme que provoca reflexões e que, apesar de sua estrutura narrativa clássica para uma cinebiografia, tende a trazer momentos marcantes quando se deixa levar pelo caos que o astro pop representa. Vamos discutir a honestidade com que Better Man aborda a vida do cantor, suas vulnerabilidades, a luta contra o vício e a dualidade entre a persona pública e seus demônios internos.Junte-se a nós para essa conversa franca e divertida — mas atenção: este episódio contém spoilers para quem ainda não assistiu ao filme.• 03m57: Pauta Principal• 1h12m00: Plano Detalhe• 1h29m44: EncerramentoOuça nosso Podcast também no:• Feed: https://bit.ly/cinemacaofeed• Apple Podcast: https://bit.ly/itunes-cinemacao• Android: https://bit.ly/android-cinemacao• Deezer: https://bit.ly/deezer-cinemacao• Spotify: https://bit.ly/spotify-cinemacao• Amazon Music: https://bit.ly/amazoncinemacaoAgradecimentos aos patrões e padrinhos: • Bruna Mercer• Charles Calisto Souza• Daniel Barbosa da Silva Feijó• Diego Alves Lima• Eloi Xavier• Flavia Sanches• Gabriela Pastori Marino• Guilherme S. Arinelli• Katia Barga• Thiago Custodio Coquelet• William SaitoFale Conosco:• Email: contato@cinemacao.com• Facebook: https://bit.ly/facebookcinemacao• BlueSky: https://bit.ly/bskycinemacao• Instagram: https://bit.ly/instagramcinemacao• Tiktok: https://bit.ly/tiktokcinemacaoApoie o Cinem(ação)!Apoie o Cinem(ação) e faça parte de um seleto clube de ouvintes privilegiados, desfrutando de inúmeros benefícios! Com uma assinatura a partir de apenas R$5,00, você terá acesso a vantagens incríveis. E o melhor de tudo: após 1 ano de contribuição, recebe um presente exclusivo como agradecimento! Não perca mais tempo, acesse agora a página de Contribuição, escolha o plano que mais se adequa ao seu estilo e torne-se um apoiador especial do nosso canal! Junte-se a nós para uma experiência cinematográfica única!Plano Detalhe:• (Carissa): Filme: Oeste Outra Vez• (Carissa): Livro: Canção para ninar menino grande• (Marcelo): Série: O Estúdio• (Marcelo): Filme: Onda Nova• (Mariane): Série: The Pitt• (Mariane): Série: Morrendo por Sexo• (Rafa): Canal: Jacob CollierEdição: ISSOaí

In this episode of the Evolved Radio Podcast, I'm joined by Alex Markov from Strategy Overview. Alex and I continue the rethinking vCIO series.  Alex is a long-time friend of the podcast, appearing in a very early episode of the pod (ERP031).  I had him back to jam on vCIO again. We explore the importance of mature VCIO practices, the integration of AI and automation, and maintaining high standards in client services.  Enjoy the continued conversation in rethinking the vCIO series.

Today on the Evolved Radio Podcast, we continue our series on Rethinking the vCIO role in MSPs. I'm joined by Jim Tarala from VCIO University to discuss the challenges and opportunities of the vCIO role. We'll explore the importance of role clarity, client segmentation, and tips for distinguishing between account managers and vCIOs. Jim shares valuable insights into the need for a strategic approach when targeting different client segments and how MSPs can create value with vCIO services. Listen for more actionable strategies to refine your client interactions and elevate the services you provide. This episode is brought to you by Evolved Management Training Courses. Check out my latest course! MSP Account Management.

On this episode of Evolved Radio, we're continuing our rethinking vCIO series with Adam Walter from Humanize IT. Adam helps give a fresh perspective. Adam has years of experience as a director of security and as a vCIO in the corporate world. He has great insight on what it's like sitting on the other side of the table from a typical MSP.    In this episode, Adam shares a compelling story from his career, highlighting the crucial role of curiosity in client interactions. Whether you're an MSP owner, a vCIO, or someone looking to enhance client relationships, this episode is packed with valuable insights and practical advice to help you rethink your vCIO strategy. This episode is brought to you by Evolved Management Training Courses. Check out my latest course! MSP Account Management.

In today's episode, I'm joined by Alex Farling from Empath. In the last episode, Luis Giraldo and I were talking about vCIO. Alex was listening to the episode and took up my challenge to fight us in the comments. Alex has lots of opinions and experience in the vCIO field, having built one of the leading platforms for vCIO out there. Interestingly, even Alex says he hates the term vCIO and explains why. We also discuss "firing" clients, the critical role of communication in maintaining positive relationships, agendas, and the nuanced roles required in smaller MSPs. This is another episode packed with insights and on the role of account management in the MSP space. So get ready to rethink the vCIO role again with us on the Evolved Radio Podcast! This episode is brought to you by Evolved Management Training Courses. Check out my brand new course - vCIO and Account Management for MSPs   Or my other online courses specifically crafted for MSP needs. A Service Manager BootCamp course, a project manager for MSPs course, an MSP security fundamentals course, and an IT Documentation Done Right course.

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