POPULARITY
7 episodes with vcio
5 episodes with vcio
3 episodes with vcio
2 episodes with vcio
2 episodes with vcio
2 episodes with vcio
2 episodes with vcio
2 episodes with vcio
2 episodes with vcio
In this insightful episode, Brian Doyle leads a detailed examination of VCIO and fractional VCIO services, much to the benefit of Managed Service Providers (MSPs) looking to expand their leadership roles. By delving into strategies that elevate MSPs beyond standard practices, Brian showcases how these roles fulfill a crucial need for innovation and cybersecurity adherence in businesses lacking internal CIOs. Throughout the discussion, he shares how fractional VCIO services present new opportunities for MSPs to charge for deeper strategic services. Through the lens of his extensive 17-year experience in the MSP industry, Brian reveals the pitfalls MSPs often face by offering comprehensive VCIO services without sufficient compensation. By detailing the distinctions between traditional technology business reviews and the strategic integration potential of fractional VCIO, Brian provides a roadmap for MSPs to enhance their customer relations while capturing new revenue streams. He also explores the importance of understanding client operations and the collaboration required across all organizational levels to effectively implement these services. Key Takeaways: VCIO as a Service Benefits: Discover the essential role of VCIO and fractional VCIO services in bridging strategic leadership gaps within businesses, pushing beyond typical QBR obligations. Monetizing Strategic Services: Brian explains how MSPs can successfully transition from free service delivery to a revenue-generating fractional VCIO model. Customer Engagement and Strategy: Learn how to engage with key customer stakeholders across varying levels, ensuring alignment of technology strategies with business objectives. Building Effective Packages: Insights into creating tiered service packages that scale with client needs, potentially unlocking new revenue for MSPs. Common Pitfalls: Guard against common errors in providing uncompensated services, ensuring profitability while maintaining high-value client relationship Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com
Delve into the intricacies of Technology Business Reviews with host Brian Doyle on MSP Business School. Explore how these reviews have evolved and learn innovative strategies for engaging clients amid data overload. Brian outlines a quarterly approach to QBRs, focusing on core reviews, security, health, and a year-end summary. Discover how to create joint strategic plans, assess risks, and gather valuable feedback from stakeholders. This episode is essential for MSPs looking to refine their client engagement strategies and optimize their review processes. Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com
Dive into exciting industry changes with Jason, our VCIO, and Sara, our customer relationship manager. We're gearing up for the 'Pop into Excellence' event on May 12, as Jason and Sara share their enthusiasm for their panel sessions and unique perspectives within the evolving design and dealership industries. Discover the innovative technologies and services like 'Aura Acceleration' that are transforming the workflow for designers, making their jobs more efficient and helping them achieve a better work-life balance. Learn about the impact of industry consolidation, the movement towards more consultative experiences, and hear promising future developments that support the design community. Don't miss this informative and engaging discussion!00:00 Introduction and Event Teaser00:36 Curating Unique Perspectives for the Event02:21 Excitement and Advocacy for Designers03:49 Industry Changes and Evolution07:58 Supporting Designers with Aura Acceleration13:23 Technical Innovations in Rendering17:12 Adapting to New User Experiences17:27 Engaging with Designers and Manufacturers18:33 Future of Work for Designers21:14 Investing in Vertical Markets27:40 Empowering Designers with AI29:17 Supporting Dealerships and Designers35:18 Conclusion and Final Thoughts
Better Man resolveu contar a história de um cantor — mas sem esse cantor estar lá — e sim de uma forma surpreendente: como um chimpanzé em computação gráfica! E não é que essa decisão, encabeçada pelo diretor Michael Gracey e abraçada por Robbie Williams, fez todo o sentido?!Hoje, Rafael Arinelli recebe Carissa Vieira, Marcelo Miranda e Mariane Morisawa para desvendar as camadas dessa escolha visual peculiar. O que motivou essa representação? Quais metáforas Better Man busca explorar ao mostrar Robbie Williams como um macaco? Será que essa abordagem excêntrica funciona? Como o CGI impacta a narrativa e a nossa percepção da história de Robbie Williams? E como se encaixam os números musicais nessa fantasia biográfica?Trata-se de um filme que provoca reflexões e que, apesar de sua estrutura narrativa clássica para uma cinebiografia, tende a trazer momentos marcantes quando se deixa levar pelo caos que o astro pop representa. Vamos discutir a honestidade com que Better Man aborda a vida do cantor, suas vulnerabilidades, a luta contra o vício e a dualidade entre a persona pública e seus demônios internos.Junte-se a nós para essa conversa franca e divertida — mas atenção: este episódio contém spoilers para quem ainda não assistiu ao filme.• 03m57: Pauta Principal• 1h12m00: Plano Detalhe• 1h29m44: EncerramentoOuça nosso Podcast também no:• Feed: https://bit.ly/cinemacaofeed• Apple Podcast: https://bit.ly/itunes-cinemacao• Android: https://bit.ly/android-cinemacao• Deezer: https://bit.ly/deezer-cinemacao• Spotify: https://bit.ly/spotify-cinemacao• Amazon Music: https://bit.ly/amazoncinemacaoAgradecimentos aos patrões e padrinhos: • Bruna Mercer• Charles Calisto Souza• Daniel Barbosa da Silva Feijó• Diego Alves Lima• Eloi Xavier• Flavia Sanches• Gabriela Pastori Marino• Guilherme S. Arinelli• Katia Barga• Thiago Custodio Coquelet• William SaitoFale Conosco:• Email: contato@cinemacao.com• Facebook: https://bit.ly/facebookcinemacao• BlueSky: https://bit.ly/bskycinemacao• Instagram: https://bit.ly/instagramcinemacao• Tiktok: https://bit.ly/tiktokcinemacaoApoie o Cinem(ação)!Apoie o Cinem(ação) e faça parte de um seleto clube de ouvintes privilegiados, desfrutando de inúmeros benefícios! Com uma assinatura a partir de apenas R$5,00, você terá acesso a vantagens incríveis. E o melhor de tudo: após 1 ano de contribuição, recebe um presente exclusivo como agradecimento! Não perca mais tempo, acesse agora a página de Contribuição, escolha o plano que mais se adequa ao seu estilo e torne-se um apoiador especial do nosso canal! Junte-se a nós para uma experiência cinematográfica única!Plano Detalhe:• (Carissa): Filme: Oeste Outra Vez• (Carissa): Livro: Canção para ninar menino grande• (Marcelo): Série: O Estúdio• (Marcelo): Filme: Onda Nova• (Mariane): Série: The Pitt• (Mariane): Série: Morrendo por Sexo• (Rafa): Canal: Jacob CollierEdição: ISSOaí
In this episode of the Evolved Radio Podcast, I'm joined by Alex Markov from Strategy Overview. Alex and I continue the rethinking vCIO series. Alex is a long-time friend of the podcast, appearing in a very early episode of the pod (ERP031). I had him back to jam on vCIO again. We explore the importance of mature VCIO practices, the integration of AI and automation, and maintaining high standards in client services. Enjoy the continued conversation in rethinking the vCIO series.
Today on the Evolved Radio Podcast, we continue our series on Rethinking the vCIO role in MSPs. I'm joined by Jim Tarala from VCIO University to discuss the challenges and opportunities of the vCIO role. We'll explore the importance of role clarity, client segmentation, and tips for distinguishing between account managers and vCIOs. Jim shares valuable insights into the need for a strategic approach when targeting different client segments and how MSPs can create value with vCIO services. Listen for more actionable strategies to refine your client interactions and elevate the services you provide. This episode is brought to you by Evolved Management Training Courses. Check out my latest course! MSP Account Management.
On this episode of Evolved Radio, we're continuing our rethinking vCIO series with Adam Walter from Humanize IT. Adam helps give a fresh perspective. Adam has years of experience as a director of security and as a vCIO in the corporate world. He has great insight on what it's like sitting on the other side of the table from a typical MSP. In this episode, Adam shares a compelling story from his career, highlighting the crucial role of curiosity in client interactions. Whether you're an MSP owner, a vCIO, or someone looking to enhance client relationships, this episode is packed with valuable insights and practical advice to help you rethink your vCIO strategy. This episode is brought to you by Evolved Management Training Courses. Check out my latest course! MSP Account Management.
In this podcast episode, Adam Morris speaks with Mark Lamb, founder of HighGround, about his journey from running a Managed Service Provider (MSP) to developing a software product. Mark discusses the challenges of helping customers understand their IT spend and the transition from service-based to product-based business models. He elaborates on the mistakes made during the software development and the lessons learned, including the importance of visually demonstrating IT spend to customers. Mark also shares insights on the evolving role of MSPs, the importance of a VCIO, and how HighGround aims to enhance MSP sales and cybersecurity posture. The episode concludes with Mark providing three tips for MSPs looking to develop software products and reflecting on the future of IT services. 00:00 Introduction and Setting the Scene 00:12 The Origin Story of High Ground 00:26 Challenges Faced by MSPs 01:35 Transitioning from MSP to Software Development 02:27 Lessons Learned in Software Development 04:38 Funding and Initial Development 06:00 Pivoting the Product Focus 06:56 Launching and Iterating the Product 07:50 Emotional Journey and Team Contributions 09:24 Top Tips for Building a Software Product 11:07 Addressing MSP Client Challenges 14:16 High Ground's Visual Tools and Features 19:53 Future Vision and Industry Trends 27:41 Conclusion and Contact Information Connect with Mark Lamb on LinkedIn by clicking here –https://www.linkedin.com/in/mark-lamb-13077918/ Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/ Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/ We look forward to catching up with you on the next one. Stay tuned!
Show Website: https://mspbusinessschool.com/ Guest Name: Alex Ivanov LinkedIn page: https://www.linkedin.com/in/alex-ivanov-5018b429/ Company: Accellis Website: https://www.accellis.com/ Host: Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Welcome to the latest episode of MSP Business School, featuring Alex Ivanov from Accellis. In this engaging session, host Brian Doyle and Alex explore the evolving role of the Virtual Chief Information Officer (vCIO) within the MSP realm, particularly in the context of Technical Business Reviews (TBRs). Alex shares his wealth of experience in MSP practice, elucidating the journey from an engineering background to leading a client strategy team at Accellis. Through candid conversation, this episode delves into how vCIOs act as client advocates, focus on trust-building, and help demystify the technology landscape for businesses. The discussion navigates the nuanced responsibilities of vCIOs and the inherent need to balance technology recommendations with business goals. Alex emphasizes the importance of establishing trust, likening the vCIO role to being both advisor and partner to clients, especially in industries like legal services replete with type-A personalities. The conversation further highlights the significance of strategic preparation in client relationships, fostering clearer communication, and demystifying cybersecurity risks to empower informed business decisions. Join this insightful session to gain a deeper understanding of navigating complex client dynamics and enhancing MSP client engagement. Key Takeaways: vCIOs must prioritize trust and client advocacy, focusing on strategic guidance rather than sales. Building strong, trust-based relationships with clients is essential for long-term success in MSP engagements. Preparation and understanding client motivations are crucial, especially when dealing with type-A personalities like legal professionals. Regular, non-sales-focused TBRs can enhance client trust and reveal deeper business needs. vCIO roles are evolving to include more emphasis on cybersecurity awareness and client education. Sponsor vCIOToolbox: https://vciotoolbox.com
In today's episode, I'm joined by Alex Farling from Empath. In the last episode, Luis Giraldo and I were talking about vCIO. Alex was listening to the episode and took up my challenge to fight us in the comments. Alex has lots of opinions and experience in the vCIO field, having built one of the leading platforms for vCIO out there. Interestingly, even Alex says he hates the term vCIO and explains why. We also discuss "firing" clients, the critical role of communication in maintaining positive relationships, agendas, and the nuanced roles required in smaller MSPs. This is another episode packed with insights and on the role of account management in the MSP space. So get ready to rethink the vCIO role again with us on the Evolved Radio Podcast! This episode is brought to you by Evolved Management Training Courses. Check out my brand new course - vCIO and Account Management for MSPs Or my other online courses specifically crafted for MSP needs. A Service Manager BootCamp course, a project manager for MSPs course, an MSP security fundamentals course, and an IT Documentation Done Right course.
Today, I'm chatting with my old friend Luis Giraldo, Chief Experience Officer at Scalepad. Luis and I are discussing how most of our industry might be doing vCIO all wrong. vCIO has the Critical Objective of creating real client value by delivering services that lead to genuine business outcomes, but many struggle to make this a reality. We discuss why people hate the vCIO title and ideas about what we should call it instead. We discuss some common pitfalls, like focusing too much on tools over processes. Whether you're trying to start or improve your vCIO process, this episode is a must-listen. So let's go. This episode is brought to you by Evolved Management Training Courses. Online courses specifically crafted for MSP needs. A Service Manager BootCamp course, a project manager for MSPs course, an MSP security fundamentals course, and an IT Documentation Done Right course.
Show Website: https://mspbusinessschool.com/ In this episode of MSP Business School, Brian Doyle dives into the concept and structure of the "Office of VCIO," drawing parallels from the enterprise-level office of CIO. Originally presented as part of a webinar, this detailed discussion outlines the significance of having a cohesive team approach to delivering Quarterly Business Reviews (QBRs), Strategic Business Reviews (SBRs), and other essential fractional VCIO services. Brian emphasizes that while tools such as the VCIO Toolbox can facilitate this process, any MSP can implement these principles to evolve their service offerings and better meet client needs. By structuring a team with clearly defined roles for engineers, VCISOs, customer success managers, and executives, MSPs can ensure more efficient project management and customer satisfaction. Brian provides insights into how this model helps maintain strong client relationships and opens up avenues for new recurring revenue streams. He discusses the importance of regular check-ins, risk management, and continuous education to keep clients informed and engaged. Additionally, the episode explores leveraging assets and risk management to drive informed decision-making and sales. Key Takeaways: The office of the VCIO model promotes a team-based approach to client management, ensuring cohesive and comprehensive service delivery. Engineers play a critical role in the QBR process, and their timely assessments are crucial for identifying gaps and driving projects. The VCISO role is becoming increasingly vital in MSPs with a growing focus on security and compliance, offering opportunities for new recurring revenue streams. Customer Success Managers help maintain strong client relationships by collecting feedback and keeping customers informed and engaged. Effective VCIO programs require executive buy-in and support to handle escalations and ensure that the QBR process remains a priority. Host: Brian Doyle: / briandoylemetathinq Sponsor: vCIOToolbox: https://vciotoolbox.com
Dive into the innovative world where technology & design converge in this insightful podcast featuring Jason, a visionary vCIO, and Sara, a Customer Relationship Manager. Together, they unravel the intricate dance between IT & design, shedding light on how technology can be a catalyst for creative excellence. They explore the pivotal role of renderings in storytelling, the evolution of design processes aided by cutting-edge technology, & the critical need for symbiotic relationships between IT professionals & designers. Whether you're an IT specialist, a designer eager for efficiency, or simply intrigued by the creative process, join Jason & Sara as they advocate for the seamless integration of technology in design, pushing the boundaries of what's possible and ensuring every creator has the tools to bring their vision to life.Learn more about Commercial Workspace Solutions
Join Laura Dyrda and Jeff Bell, VCIO of Christian Horizons, as they discuss the transformative power of the OneCloud strategy in healthcare. Learn how this approach enhances patient care, operational efficiency, and data security, while overcoming challenges of integrating legacy systems.
Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris. We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth. Why Listen to This Episode? TAM vs. vCIO Roles Explained: Unravel the roles and responsibilities of TAM and vCIO, understanding how each plays a pivotal role in aligning technical services with business objectives. Strategic Insights for MSP Owners: Discover actionable strategies for leveraging the right role to scale your business, improve client management, and when to transition advisory services from inclusive to chargeable. Elevating Client Relations: Learn how differentiating between TAM and vCIO can significantly impact your approach to client management and service delivery, ultimately enhancing client satisfaction and business growth. Tune in to gain valuable insights into navigating the complexities of MSP services and making informed decisions that drive success. Connect with Paul Croker on LinkedIn by clicking here - https://www.linkedin.com/in/paulcrokeruk/ Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/ Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/ We look forward to catching up with you on the next one. Stay tuned!
Join us on our latest podcast as we delve into the world of cybersecurity best practices for Commercial Workspaces. With our expert guests, Jason, vCIO, and Nate, Director of Cybersecurity & vCISO, we uncover the importance of investing in IT and security for commercial workspaces. Discover how underinvestment in these areas can leave businesses vulnerable to ransomware attacks, supply chain disruptions, and regulatory compliance issues. From assessing current IT budgets and strategies to aligning IT goals with business objectives and customer expectations, this podcast provides essential insights for safeguarding commercial workspaces. Explore the implementation of free or low-cost security measures, such as protected user security groups and multi-factor authentication, along with advanced security solutions like endpoint detection and response (EDR) and immutable backups. Don't miss this opportunity to learn how leveraging IT capabilities can showcase innovation, enhance value propositions to customers, and create a better user experience for employees, particularly designers. Trust us as your reliable ally in navigating the digital landscape and turning cybersecurity needs into opportunities for business advancement.Learn more about:ThreatlockerEDRPAM
Unlock the Potential of Hardware as a Service! Join us as we delve into this innovative business model with our esteemed guests, Jason, vCIO, & Andrew, Customer Strategy Advisor. In this episode, we explore the ins & outs of Hardware as a Service (HaaS) & how it differs from traditional ownership models. We discuss which specific industries & business models benefit the most from this service model & uncover the myriad benefits it offers, including budget predictability, regular updates, & enhanced security & compliance. Of course, we also address the challenges & downsides of HaaS, such as limited ownership & dependence on partners. Lastly, we engage in a strategic conversation, sharing key considerations that businesses should take into account when considering HaaS. Tune in now to gain valuable insights & unlock new possibilities for your business!Learn more about HaaSCheck out some resources on Hardware Lifecycle: Hardware lifecycleSeamless Server Lifecycle
Jaap MantelD&M provides Data Classification & Data Management to assist with Governance, Identification, Security, Compliance and more. I manage the expansion and oversight into the North American Market where we work with our Partners to achieve mutual success and value to our customers.D&M provides Data Classification & Data Management to assist with Governance, Identification, Security, Compliance and more. I manage the expansion and oversight into the North American Market where we work with our Partners to achieve mutual success and value to our customers.https://dataandmore.com/Nim NadarajahWith a resounding legacy spanning over 27 years within the technology realm, I stand as a seasoned luminary in security and transformation leadership, specializing in fortifying the voyage of Web 2.0 and 3.0 enterprises towards secure and triumphant scaling. As the resolute Managing Partner at CriticalMatrix, I dispense the art of Leadership-as-a-Service (vCISO, vCIO), steering the realms of governance, compliance, and strategic foresight to diverse clientele spanning industries and geographies.https://criticalmatrix.com/
Jaap MantelD&M provides Data Classification & Data Management to assist with Governance, Identification, Security, Compliance and more. I manage the expansion and oversight into the North American Market where we work with our Partners to achieve mutual success and value to our customers.D&M provides Data Classification & Data Management to assist with Governance, Identification, Security, Compliance and more. I manage the expansion and oversight into the North American Market where we work with our Partners to achieve mutual success and value to our customers.https://dataandmore.com/Nim NadarajahWith a resounding legacy spanning over 27 years within the technology realm, I stand as a seasoned luminary in security and transformation leadership, specializing in fortifying the voyage of Web 2.0 and 3.0 enterprises towards secure and triumphant scaling. As the resolute Managing Partner at CriticalMatrix, I dispense the art of Leadership-as-a-Service (vCISO, vCIO), steering the realms of governance, compliance, and strategic foresight to diverse clientele spanning industries and geographies.https://criticalmatrix.com/
O que fazer para ficar livre do vício da mentira? Ouça mais um imperdível Debate 93!!!
The end of Ransomware? You may have seen some news lately about the US government working with other governments to ban ransomware payments. Well, I'm not so sure it will stop ransomware but it is an interesting topic and something we should discuss. Banning ransomware; what impact would it have? Government bans on ransomware payments will change how MSPs "manage" those clients Private sector should pay attention Can MSPs be more proactive? I read an article who's headline talked about MSPs being more "proactive" with their customers. It occurred to me that this type of guidance is not aimed at MSPs, but instead at break/fix companies. Which begs the question, why include MSP in the title at all? And there lies the problem. These articles cannot distinguish between MSP and non-MSP. Reactive IT providers…there are expectations you must meet when joining the ranks of the professional MSP Being more proactive means being an MSP; that's the point! You can't be a little proactive; it's either all in or nothing at all You can't "resell" compliance vCIO or CaaS offerings depend on your familiarity in speaking the MSP compliance language. We are talking to a lot of MSPs today who look at compliance in a way that is very short sighted and not what will make a competitive difference in the MSP organization over the long run. What does it mean to "speak MSP compliance?" Understand compliance frameworks which matter to your customers Understand the role your MSP organization plays in customer compliance Reselling a GRC tool does not make you a compliance expert
There is no recession in managed services You may be watching the economic news out there and thinking to yourself, how will this impact my managed services business. It's a good question to ask. Economic indicators seem to be pointing to some form of recession or slowdown (some call it a soft landing) in the near future. For all we know we might already be in a recession. But, does a recession mean MSPs are going to be hit as well? Not if the past is any indicator. Historical recessions impact on MSPs Gartner IT spending projections looking really good How to prepare for economic downturns Managed services (including security) should be a significant shelter from any storm vCISO, vCIO, CaaS offerings will strengthen any managed services practice Should MSPs be concerned about job loss to AI? Ever since ChatGPT launched many articles have been written about AI causing massive job loss in the future. While I would agree there are industries in dire need of innovation which typically cause large scale job shifts, managed services is not one of them. Job openings in managed services profession still unfilled AI is not going to solve anything close to all the labor shortages facing MSPs AI still needs to be managed (managed AI?) AI should be evaluated as an extension of your MSP workforce, not a replacement of it Advice for 1 person MSPs There is nothing more exciting (or scary) than being a one person business owner. Managed services, like many other professions, has its share of one person MSP shops. I recently talked to one such MSP who wanted advice on how to grow beyond just himself. Partners Employees Capital Organic (can be tough and take a while to see results)
In this episode, we continue our discussion on commercial workspaces. Jason, vCIO, and Kyle, President & CEO, delve deeper into the challenges faced by designers in the commercial workspace industry. We explore the importance of data security & privacy and discuss how the technology used by designers can impact cybersecurity. Join us to gain insights into the day-to-day lives of designers, the technology they use, and the products they create. Don't miss out on this insightful conversation about the future trends in the commercial workspace industry.Resources:Transforming Commercial Workspaces (Part 1) - https://www.cit-net.com/transforming-commercial-workspaces/Learn more about Commercial Workspaces - https://www.cit-net.com/commercial-workspaces/Have a question or topic suggestion? Email us at info@cit-net.com or head out to www.cit-net.com/podcastNever miss an episode! Sign up for our newsletter: https://www.cit-net.com/podcast/
O vício da lotaria instantânea verifica-se, sobretudo, em pessoas com mais de 50 anos e com rendimentos abaixo do salário mínimo. São mais mulheres que homens e são também pessoas com menos escolaridade. Um estudo da Universidade do Minho traça a dimensão do vício e o perfil do jogador da raspadinha, mas o problema é conhecido há anos e o Estado nada fez para o resolver. A receita de mil e quinhentos milhões de euros anuais também vicia? Neste episódio, conversamos com a jornalista Raquel Moleiro.See omnystudio.com/listener for privacy information.
Your current client base is your hottest market. Account Management is one of the most important marketing and sales tools you have at your disposal. With the right process, technology, and people, Account Management will help you retain customers, make them happy to buy more services from you, and send you more business through referrals. If you haven't heard our original Account Management episode with the Account Manager at Alltek Services, please check that out as well!
Seres de todos os reinos, Talvez pensemos que o conceito de vício se aplique apenas àqueles que perderam completamente o leme de sua vida para o álcool, o cigarro e as drogas ilegais. Mas ele pode ser pensado de maneira um pouco mais ampla, incluindo tudo aquilo que continuamos a fazer mesmo tendo consequências prejudiciais. E aí pode entrar o celular, o Big Brother, o Chandele de chocolate e aquela velha ruminação que só te põe pra baixo. Uma interessante discussão do tema, em intenso diálogo com tradições contemplativas e suas ferramentas, se encontra no livro do psiquiatra Judson Brewer, The Craving Mind (em tradução livre, A Mente Compulsiva). Para falar sobre a abordagem de Brewer e outras coisinhas mais, convidamos Fabiana Gaspar, fundadora da Via Integrativa, que conduziu recentemente um grupo de estudo e apoio baseado no livro de Brewer, e já estudou o tema academicamente. Pelo Via Integrativa, a Fabiana oferece atividades ligadas a yoga, mindfulness e habilidades socioemocionais, incluindo o Insight Dialogue. Também tivemos a honra de contar com nosso querido amigo, o psicólogo e professor Rondinelli Mariano, na mesa. O papo está viciante e esperamos que tenha consequências agradáveis em todes. Bom programa!
Robert is the proud and esteemed founder of The Service Desk. From his humble beginnings as a IT Support Technician, he has developed a skillset that is surpassed by none. For over 24 years, he has worked in the I.T. field and set his focus on Cyber Security for the past 8 years. He holds positions as vCIO for multiple profit and non-profit organizations and teaches an Associates Degree program in Cyber Security to students in the Dallas area. Whether you're an established company or a growing small business, Caddo Offices Reimagined has flexible office rentals and coworking spaces designed to reach your business dreams. With three types of memberships and eight locations, you're sure to find a working solution that fits your small business needs.
Transtorno por uso de jogos eletrônicos ocorre quando atividade ocupa o primeiro lugar entre os interesses pessoais acarretando prejuízos ao indivíduo
Andrew Edstrom, a United States Air Force veteran, has been in the information technology and security/compliance field since 1989. He has worked as a support technician, an engineer and system administrator to various leadership roles including a CIO and a CISO plus a vCIO and vCISO for 2 credit unions in the Southeast. He understands […] The post Andrew Edstrom With Assessivate appeared first on Business RadioX ®.
In this episode, Stuart highlights a crucial aspect: that the most challenging part of this process isn't necessarily the strategic application but overcoming self-imposed obstacles. This episode emphasises the concept of "getting out of your own way." Stuart explains how this key move can make a substantial difference, not only in the realm of account management but in various areas of running a successful MSP business. With newfound confidence and better conversations, MSP owners start unlocking their business potential. In line with this, Stuart notes that these extra earnings don't instantly change net profits, as the funds are usually reinvested in expansion strategies like hiring more staff or investing in additional premises. However, these are crucial steps in solidifying a business' infrastructure, setting the stage for future scaling. We also take a look at what business owners need to initiate their journey towards self-improvement and optimised client interaction. Stuart points out that it all begins with an in-depth analysis of your existing client base. It's about understanding what your clients are currently buying or not buying from you, and then finding ways to steer the conversation in a more beneficial direction. The gap between what your clients are currently buying and what they should be buying is also a critical consideration, as it directly impacts the optimisation of security, efficiency, and effectiveness in their use of technology. However, Stuart notes that many MSPs struggle in this area because they don't understand their numbers or have difficulty pulling information from their PSA. In conclusion, Stuart paints an optimistic picture of the potential that lies ahead for MSPs who understand and employ these principles. By becoming valuable partners rather than mere suppliers to their clients, MSPs can not only tap into a hidden profit pipeline, but they also build a moat around their businesses, protecting long-term profitability and client relationships. We hope you enjoyed this episode! Listen to this episode with Paul Croker on why you need a VCIO in your MSP: EP101 – Why Do I Need VCIO as a Service in My MSP with Paul Croker & Ian Luckett The MSP Mastery Quiz is designed to help identify the right ingredients to scale your MSP, provides personalised reports and guidance on the next steps in your MSP journey. Take the quiz HERE. Connect with me on LinkedIn and see what I'm up to by clicking HERE You can also connect with Stuart and see what he is up to by clicking HERE To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up with Confidence, then click HERE Until next time, look after yourself and I'll catch up with you soon!
In this episode, we discuss "Transforming Commercial Workspaces" with Jason, CIT's new vCIO. Listen as Jason shares his journey into the business, the process of transforming commercial workspaces, and his experience joining the CIT team. Don't miss this insightful conversation about the future of workspaces and how technology is reshaping the way we work.Learn more about Commercial workspaces: https://www.cit-net.com/commercial-workspacesHave a question or topic suggestion? Email us at info@cit-net.com or head out to www.cit-net.com/podcastNever miss an episode! Sign up for our newsletter: https://www.cit-net.com/podcast/
With its partnership with Phoenix-based Ox Power Computing, Intelligent Technical Solutions leverages its cyberdefense, vCIO, and IT help desk capabilities to scale businesses for growth. Find out how the partnership supports Ox Power clients by visiting https://www.itsasap.com/blog/its-partners-with-phoenix-msp-ox-power-computing-service Intelligent Technical Solutions 3330 West Desert Inn Road Suite B, Las Vegas, Nevada 89102, United States Website https://www.itsasap.com/ Phone +1-702-869-3636 Email prc.pressagency@gmail.com
Restauração, bombas de gasolina ou bares e discotecas. Os setores diretamente afetados pelas novas regras de restrição ao tabaco já reagiram às novas medidas aprovadas pelo Governo, esta quinta-feira. Em causa está a venda de tabaco somente em tabacarias e aeroportos e mais restrições aos espaços onde é permitido fumar. Explicamos os detalhes neste episódioSee omnystudio.com/listener for privacy information.
Three things to know today Global IT spending to grow 5.5% in 2023, surpassing earlier projections, says Gartner Report warns professional services businesses of deteriorating performance metrics and the need for improved service delivery in 2023 AND ScalePad acquires LifeCycle Insights to expand its product portfolio with vCIO reporting tool and asset lifecycle management solutions Advertiser: https://linode.com/mspradio/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/
A Ius Omnibus instaurou, em Portugal, processos contra o TikTok e a China está há semanas a ser acusada de roubo de dados privados, mas também nacionais. A Índia já proibiu a utilização da rede social no seu território e muitos outros países parecem ponderar fazer o mesmo, especialmente os Estados Unidos da AméricaSee omnystudio.com/listener for privacy information.
In this special editions of SMBCP, we follow Karl on his journey at ASCII Edge. We have four bite sized interviews with four smart guys: Sebastian Uchima of Humanize IT The Humanize IT Framework is a top down approach to client conversations that turns any Account Manager into a vCIO in under an hour by equipping them with a simple tool and continually educating them with a community. By having conversations rather than presentations your team will create genuine human connections through better conversations rather than presentations. Ryan Cloutier of Security Studio Ryan Cloutier is the President of SecurityStudio. As an experienced IT/Cyber Security professional with over 15 years of experience developing Cyber Security programs, Ryan is a Certified Information Systems Security Professional (CISSP®) and Chief Information Security Officer for organizations across the country. Frank Raimondi of Nodeware Frank is a Strategic Channel Marketing Professional. He passionately contributes his experienced knowledge to help others make sense of channels and clarify their efforts by bringing together organizations to develop strategies and programs producing the highest value for all. If it's not a win-win situation, it needs to be. Trevor Digerolamo of ASCII Trevor is Director of Strategic Projects at The ASCII Group. He has 20+ years of Business to Business sales experience in both financial sales and in Information Technology on a national level. --- Sponsor Memo: The SMB Online Conference Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023. Two full days of content. More than a dozen speakers. A special Killing IT Live podcast recording. And much more. Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right. Save $100 by registering today at https://smbonlineconference.com
Join our resident Business Ninja Kelsey together with Stuart Cooper, Client Development Director at Provisions Group, an IT Staffing and Consulting firm, as they talk about consulting and concierge services across multiple industries and verticals. Provisions Group is a strategic and tactical IT consulting and staffing solutions provider that puts the client's needs first by providing flexible, on-demand IT solutions for business. The company offers flexible, scalable IT strategy consulting, development and implementation powered by a comprehensive staffing and recruitment practice that delivers fully vetted, hard to find technology talent. They serves business of all sizes, but with specialization on growth oriented and mid-sized organizations.Provisions Group uses a client-centered approach to help clients find and retain top IT talent, as well as provide consulting and concierge services across multiple industries and verticals. They understand the demands on IT and business leaders and partner to find solutions that are scalable and flexible to fit the needs of businesses of any size. They specialize in meeting the needs of growth-oriented companies who want the same access to IT talent and technology as the larger players in their field. While their clients reflect a diverse collection of industries, Provisions Group has exceptional industry experience in healthcare IT, education, distribution and logistics, software, and financial and wealth management industries. Their IT consulting practice delivers a full range of technology consulting services, including data and reporting, CRM (Customer Relationship Management) assessment and deployment, infrastructure, networking and cloud solutions, application development, security, architecture, IT strategy, and CTO/CIO/CISO/CMO advisory services. As a Microsoft Gold Partner, and others, they can deliver solutions that meet the demands of the business. Learn more about them and visit their website today at https://provisionsgroup.com/-----Do you want to be interviewed for your business? Schedule time with us, and we'll create a podcast like this for your business: https://www.WriteForMe.io/-----https://www.facebook.com/writeforme.iohttps://www.instagram.com/writeforme.io/https://twitter.com/writeformeiohttps://www.linkedin.com/company/writeforme/https://www.pinterest.com/andysteuer/ Want to be interviewed on our Business Ninjas podcast? Schedule time with us now, and we'll make it happen right away! Check out WriteForMe, more than just a Content Agency! See the Faces Behind The Voices on our YouTube Channel!
This episode is sponsored by RoundTable Technology - the Nonprofit IT Partner. On January 26, they are offering a free webinar on the exact steps required to secure and protect your nonprofit IT in the New Year. RoundTable Technology is a managed IT and cybersecurity services organization focusing on the nonprofit sector, with over 200 nonprofit clients. Head over to NonprofitIT.com/best-ever to save your seat now.Maybe you've heard of chatbots, the Lensa app (for all those futuristic selfies filling up your feed), or even played around with ChatGBT. AI is one of the fastest growing technologies of our time, and nonprofits need to start paying attention. My guest this week is Joshua Peskay, 3CPO (CIO, CISO & CPO) at RoundTable Technology. Joshua has spent the better part of three decades helping nonprofit organizations make better use of technology in support of their missions. In addition to leading RoundTable's security team and providing vCIO services to numerous organizations, Joshua is a national leader in helping improve cybersecurity in the nonprofit sector. We discuss:The benefits of AI for nonprofitsHow to use this powerful tech to grow our audiencePitfalls to avoid when using AIJosh's favorite AI toolsWhere to start, especially if you are a small shopLearn more about RoundTable Technology:Website: roundtabletechnology.com Twitter: @RoundTableITFacebook: @roundtabletechnologyLinkedIn - RoundTable TechnologyWebinar: NonprofitIT.com/best-ever Connect with Joshua: LinkedIn - https://www.linkedin.com/in/joshuapeskay/About Julia Campbell, the host of the Nonprofit Nation podcast:Named as a top thought leader by Forbes and BizTech Magazine, Julia Campbell (she/hers) is an author, coach, and speaker on a mission to make the digital world a better place.She wrote her book, Storytelling in the Digital Age: A Guide for Nonprofits, as a roadmap for social change agents who want to build movements using engaging digital storytelling techniques. Her second book, How to Build and Mobilize a Social Media Community for Your Nonprofit, was published in 2020 as a call-to-arms for mission-driven organizations to use the power of social media to build movements.Julia's online courses, webinars, and keynote talks have helped hundreds of nonprofits make the shift to digital thinking and how to do effective marketing in the digital age.Take Julia's free nonprofit masterclass, 3 Must-Have Elements of Social Media That ConvertsConnect with me on LinkedIn: https://www.linkedin.com/in/juliacampbell/
Estudo publicado pela revista científica Nature, revela que variantes genéticas predispõe ao vício de cigarro e álcool. Foram mapeadas 3.823 variações que afetam o comportamento de fumar e beber.
Jack Poltorak discusses vCIO and vCISO services offered by MSSPs, how those services may not be exactly what a small or midsized business (SMB) is looking for, and tips how an SMB can ensure they are getting the virtual CISO services they need. --- Send in a voice message: https://anchor.fm/virtual-ciso-moment/message Support this podcast: https://anchor.fm/virtual-ciso-moment/support
Within every MSP we have roles that involve Account Management and in some cases have even evolved the title to vCIO or other name. The challenge in many cases is how to charge for this role? Should it be a standalone service offering? Is it just the tip of the spear or the whole spear? I sit down with Brian Doyle of vCIOToolbox.com to discuss this challenge and opportunity as it pertains to how we provide advisory services both internally and to our clients.
The demands on your IT infrastructure and the workload of tech teams are only increasing. It's time to consider a solution that enables you to do more with less, maximizes uptime, and allows IT to focus on the business strategy instead of day-to-day tactics. The experts you will hear from: Jeff Ready, CEO, Scale Computing Benny Russert, vCIO, Prosource Ryan Fackey, Sr. Solutions Architect, Prosource You'll learn: - Insights from an industry pioneer & his vision for a Future IT Utopia - How HCI simplifies deployments, automates operations, and lowers costs - The types of businesses that benefit most from HCI - Real-world use cases
Episode 150 includes: 00:00 Three more powerful marketing weapons to influence your prospects 08:47 How to best help your staff during the cost of living crisis 19:00 Some great advice about collaboration and time management, as part of the Ultimate MSP podcast crossover event 22:06 A new vCIO revenue stream for your MSP 37:31 A great book recommendation about getting the most out of your day Featured guests: As part of this month's Ultimate MSP podcast crossover event, thank you to Richard Tubb, the host of TubbTalk, for joining Paul to share the best piece of business advice he's ever been given. Richard provides expert advice to help IT businesses grow. Richard has worked with the owners of hundreds of MSPs to free up their time, concentrate on doing what is important and make more money. Connect with Richard on LinkedIn: https://www.linkedin.com/in/richardtubb/ Thanks also goes to Praveen Ramesh from SuperOps.ai and the host of SuperPod, for also joining Paul to share the best piece of business advice he's ever been given. Praveen handles all things growth and product marketing at SuperOps.ai. He's super passionate about helping MSPs overcome their go-to-market challenges, and achieve sustainable growth – that's the reason you will see him sharing everything he knows about marketing and growth throughout many MSP communities. When not thinking about marketing, you will see him binging videos on productivity and cricket! Connect with Praveen on LinkedIn: https://in.linkedin.com/in/rameshpraveen Find out more about this September's Ultimate MSP podcast crossover event, including the $1000 prize: https://www.paulgreensmspmarketing.com/MSPpodcastcrossover Thank you to Stuart Holtby from GetInSync Strategic Management for joining Paul to discuss a potential new vCIO revenue stream for your MSP. MSPs turn to Stuart when they are fed up with being treated as a faceless vendor caught in the MSP commodity trap. Stuart works closely with MSP owners to differentiate their firms by offering an exceptional vCIO service. Using the GetInSync framework, MSPs gain a clear line-of-sight to their clients' business drivers and are empowered to craft a game-changing Business-IT strategy for their clients. Connect with Stuart on LinkedIn: https://www.linkedin.com/in/stuartholtby/ Extra show notes: Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ https://www.paulgreensmspmarketing.com/about/ On the subject of creating influential marketing, Paul recommended the book / audiobook Influence by Robert Cialdini: https://www.amazon.co.uk/Influence-Psychology-Robert-Cialdini-PhD/dp/006124189X https://www.audible.co.uk/pd/Influence-Audiobook/B00N349QTG Paul mention the UK tax relief scheme for home workers:
Episode 150 includes: 00:00 Three more powerful marketing weapons to influence your prospects 08:47 How to best help your staff during the cost of living crisis 19:00 Some great advice about collaboration and time management, as part of the Ultimate MSP podcast crossover event 22:06 A new vCIO revenue stream for your MSP 37:31 A great book recommendation about getting the most out of your day Featured guests: As part of this month's Ultimate MSP podcast crossover event, thank you to Richard Tubb, the host of TubbTalk, for joining Paul to share the best piece of business advice he's ever been given. Richard provides expert advice to help IT businesses grow. Richard has worked with the owners of hundreds of MSPs to free up their time, concentrate on doing what is important and make more money. Connect with Richard on LinkedIn: https://www.linkedin.com/in/richardtubb/ Thanks also goes to Praveen Ramesh from SuperOps.ai and the host of SuperPod, for also joining Paul to share the best piece of business advice he's ever been given. Praveen handles all things growth and product marketing at SuperOps.ai. He's super passionate about helping MSPs overcome their go-to-market challenges, and achieve sustainable growth – that's the reason you will see him sharing everything he knows about marketing and growth throughout many MSP communities. When not thinking about marketing, you will see him binging videos on productivity and cricket! Connect with Praveen on LinkedIn: https://in.linkedin.com/in/rameshpraveen Find out more about this September's Ultimate MSP podcast crossover event, including the $1000 prize: https://www.paulgreensmspmarketing.com/MSPpodcastcrossover Thank you to Stuart Holtby from GetInSync Strategic Management for joining Paul to discuss a potential new vCIO revenue stream for your MSP. MSPs turn to Stuart when they are fed up with being treated as a faceless vendor caught in the MSP commodity trap. Stuart works closely with MSP owners to differentiate their firms by offering an exceptional vCIO service. Using the GetInSync framework, MSPs gain a clear line-of-sight to their clients' business drivers and are empowered to craft a game-changing Business-IT strategy for their clients. Connect with Stuart on LinkedIn: https://www.linkedin.com/in/stuartholtby/ Extra show notes: Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ https://www.paulgreensmspmarketing.com/about/ On the subject of creating influential marketing, Paul recommended the book / audiobook Influence by Robert Cialdini: https://www.amazon.co.uk/Influence-Psychology-Robert-Cialdini-PhD/dp/006124189X https://www.audible.co.uk/pd/Influence-Audiobook/B00N349QTG Paul mention the UK tax relief scheme for home workers:
In 1989, Stuart Holtby started Allstar Tech as a boutique IT consulting practice helping SMEs with networking microcomputers. It wasn't until the mid 90's that he began to call Allstar Tech a Managed Service Provider. By 2000, Allstar Tech grew to 35 employees with $4 million in revenue. In 2000, he recognized the need for fractional CIO services and launched a C-suite management advisory service. The C-suite management advisory service provided interim, virtual, and fractional CIO consulting. As a fractional CIO, he helped clients improve organizational performance and operational efficiency through the practical implementation of information technology. During this period, he refined the C-suite advisory practice - focusing on making the GetInSync platform available to other like-minded MSPs. He has a master's degree in Business Administration from Athabasca University. When not keeping busy helping MSP build their business, you can find him on the tennis court trying to improve his play. Thank you for supporting “MSP Radio” you can follow us on the Social Media Links Below:
If there's anyone credible about how we could use this strategy to add more value to our clients and more projects in our MSP, he is no other than a VCIO himself – Paul Croker. In letting him introduce what he's been doing, Paul speaks of his company 18it UK which is focused on providing outsourced Virtual Chief Information Office (VCIO). Before getting serious about how VCIOs help in the MSP journey, I asked Paul about the difference between the VCIO and the CTO role. Straightforward in his answer, we then had an interesting conversation as I asked Paul what he thinks about this strategy on the Old Sales Funnel and what can it do more to the New Sales Funnel. Talking about one of my favourite rants – not talking technical matters because you are not selling to technical people, we then discussed how important having VCIO service is to understand your client and the people you deal with above anything else. As someone working with a team, I also asked Paul how having this strategy could work in such dynamics and how could it work in terms of chargeable matters. Going halfway, I think it is also important to talk about how would an MSP be in having this kind of service and its processes. Paul emphasized the importance of right alignment. I also asked him which this service in the MSP could best work for – in planning or delivery. The conversation gets even more interesting as Paul talked about who really is and what really is a VCIO, in an MSP. He also revealed their own ‘listening policy' that helped them in their business. This is a great reminder of how it helps us realign into getting our MSP's flow and its roadmaps looking forward. Of course, we never would want our conversation to finish without talking about how different people are, with different cultures and personalities. Wrapping up this Episode, Paul gave some golden tips on what your MSP should need to know and get to be doing which are much helpful and practical. I hope you enjoyed this episode, as much as Paul and I enjoyed recording this, and the whole IT Experts team enjoyed creating it. Connect with Paul Croker on LinkedIn and see what he's up to by clicking here – Paul Croker To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up With Confidence, then click here – https://www.facebook.com/groups/738967166458742/ Also, I also mentioned in the show, Stuart and I have a Joint Keynote at the Managed Service Summit in London on Wednesday 14th of September, it's going to be an amazing event and it would be great to meet you there. All you need to do is click here to register: - https://bit.ly/3IS9dpk At IT Experts, we have years of experience helping IT & MSP businesses of all sizes to leverage their talents and take back control so they can scale confidently. To connect with us and find out how we can possibly help, simply book an intro call straight into my diary here:- http://bit.ly/ite-introcall Alternatively, you can drop me an email at info@innovatetosuccess.com Until next time, you look after yourself and I'll catch up with you soon!
Jack Poltorak discusses vCIO and vCISO services offered by MSSPs, how those services may not be exactly what a small or midsized business (SMB) is looking for, and tips how an SMB can ensure they are getting the virtual CISO services they need. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/virtual-ciso-moment/message Support this podcast: https://anchor.fm/virtual-ciso-moment/support
The role of an MSP as trusted advisor or vCIO has evolved over the years and more recently it seems the added responsibility of security officer is added to the mix. In my conversation with Craig Buesing who is the CISO to the Secretary of State of Colorado, we spent a lot of time talking about cybersecurity is a collaboration. You can't do it by yourself and it is the collaboration and knowledge sharing that makes us all more secure.
Born in Pasadena, California, Brian Fuller has called the San Gabriel Valley home for most of his life. An IT professional working for MSP, Impact Networking, Brian is employed as a vCIO for their client, Warmuth Law. Information technology has been a career choice for him for over twenty years after graduating from USC with a B.S. in Business Administration. Beyond the walls of academia and commerce, he enjoys the outdoors that bless the San Gabriel Valley area. If not hiking in the hills of the Angeles National Forest above his childhood hometown of Altadena, it may be enjoying the manicured gardens of the Huntington Library in San Marino, Descanso Gardens in La Canada, and the Arboretum in Arcadia. A fan of all things Pasadena, he is a volunteer known as a white suiter with the Tournament of Roses that holds the New Year's Day Parade and the famous Rose Bowl. Seeking to accomplish a significant feat every year, Brian is currently completing his master's thesis in Geographic Information Science at his alma mater, USC.Email: bfuller@impactnetworking.comLinkedIn: brianmfuller __________MusicPodcast Intro and OutroEveryday, Jason Farnhmam, YouTube Audio LibraryPodcast AdvertisementI love you, Vibe Tracks, YouTube Audio LibrarySour Tennessee Red (Sting), John Dewey and the 41 Players, YouTube Audio LibraryDewey, Cheedham, and Howe (Sting), John Dewey and the 41 Players, YouTube Audio LibraryFilm Project Countdown.flac Copyright 2013 Iwan Gabovitch, CC-BY3 license
This Episode David talks to Tyson Choptain of Broadview Networks about vCIO, Tools and Delivery. Everyone in the IT Managed Service Provider industry has a different vision of the Stack. The MSP Stack Podcast explores MSP approaches to great client experiences and talks about the collection of tools and technology that make the MSP indispensable. Subscribe to join us as we talk to MSP Owners and Operators about all the buzzwords! PSA, RMM, Remote Management, Patch management, Ticketing, Time tracking, Task management, CRM, Billing & Invoicing, Cybersecurity, Email security, Zero trust access, Licensing, Password management, Documentation, Backups, ThreatOps, and more. [S01E13]
Over the years the role of an Account manager has evolved and taken on many different names (vcio, BSM, vCTO etc.). Today I sit down with Mike Stewart of Anchor Networks to discuss how much this role has changed. Cybersecurity plays a big role in planning and identifying gaps within a prospect or existing client that it can be a daunting endeavor. Join us as we provide some guidance for any vCIO to be successful in discussing cybersecurity with prospective and existing clients.
Learning how to run your I.T. Business is easier than you think! Join us for this weekly podcast where we discuss different ways to run your business whether it's Managed Services, Consulting, Break-Fix or anything in between. We discuss topics ranging from how-to, customer service, business practices, and more. Be a part of the show by emailing or joining the live chat. Live Show and Chat every Tuesday at Noon EST Hosted by: Paco Lebron from ProdigyTeks Paco@MSPUnplugged.com Rick Smith from Renactus Technology Rick@MSPUnplugged.com Guest: Marnie Stockman CEO from Lifecycle Insights Topics and Links: Literally: https://www.amazon.com/Literally-Book-Customer-Success-MSPs/dp/1646492110 Worksheets: https://lifecycleinsights.io/literally Registration Link: https://go.oit.co/webinars Funny: https://lifecycleinsights.sucks/ Things to do for your clients at the end of the year https://lifecycleinsights.io/msp-customer-eoy-checklist The QBR your clients deserve https://drive.google.com/file/d/1KsmUgAPHOnj3vphrB49kht1C7qn9nifY/view?usp=sharing Support This Show Patreon.com/MSPUnplugged Amazon Affiliate Link DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we'll receive a small commission.
O apagão recente nas redes sociais reacendeu um alerta: o vício nas plataformas e suas consequências para a saúde.
vCIOs give you the high-level guidance you need from a CIO at a price even SMBs can afford. Learn more or request vCIO services now.
Em comemoração ao Dia Nacional de Combate ao fumo, em 29 de agosto, o médico Antonio Sproesser entrevista, neste episódio, a psicóloga Vera Borges, da Divisão de Controle de Tabagismo do Inca (Instituto Nacional de Câncer), no Rio de Janeiro, órgão que é referência internacional no assunto.Recentemente, o Inca divulgou o relatório "O tratamento do tabagismo no SUS durante a pandemia de 2019". O médico ressalta que o tabagismo mata 160 mil pessoas por ano no Brasil. Segundo ele, 35 mil casos de morte por infarto por ano são causados pelo cigarro, 25 mil casos de câncer de pulmão e 11 mil casos de AVC (acidente vascular cerebral). "São mortes que poderiam ser evitadas, por isso que estamos conversando hoje sobre prevenção", afirma.O objetivo do órgão é reduzir as mortes causadas pelo tabaco. "Na pandemia, temos uma preocupação a mais, porque o fumante pode evoluir para a forma mais grave da doença e corre risco de óbito", explica Vera. Segundo ela, as medidas de prevenção estão diretamente relacionadas à informação à população.Ela ainda as consequências ao fumante passivo e como funciona o tratameto no SUS, composto por equipe multidisciplinar, com profissionais especializados. "O tabagismo é uma doença. Hoje a ciência já mostrou que é uma dependência química causada pela ação da nicotina", afirma. "A medicação entra quando é necessária para diminuir sintomas de abstinência", completa. "No Brasil, temos programa estruturado para ajudar a largar o cigarro. Nós estamos cuidando, mas você precisa procurar ajuda", orienta.
Vícios ocultos são aqueles defeitos que não aparecem a primeira vista, quando da aquisição do produto ou serviço, mas se revelam com pouco tempo de uso.
O transtorno de comportamento sexual compulsivo é caracterizado como um “padrão persistente de falha no controle de impulsos ou urgências sexuais intensos e frequentes que resultam em comportamento sexual repetitivo”
000001F4 000001F4 0001403A 0001403A 0016BE0A 0016BE0A 00007E86 00007E86 0016D23E 0016D23E
Craig Petronella is the CEO, vCIO, CTO, and IT Cybersecurity Expert at Petronella, the premier provider of cybersecurity, digital forensics, compliance, blockchain, and AI services since 2002. As a jack-of-all-trades, Craig is also currently the President of Cloud Computing Raleigh and InfusionSearch, as well as an Independent Distributor at SendOutCards and an Independent Associate at LegalShield. In addition to this, Craig is the author of eight books, including his Amazon #1 bestseller, How HIPAA Can Crush Your Medical Practice: HIPAA Compliance Kit & Manual For 2019. In this episode… Are you looking for valuable insights to help your company navigate the confusing process of the CMMC (Cybersecurity Maturity Model Certification)? Or, are you worried about how the legislation surrounding technology, security, and privacy is impacting your organization? If so, you're in the right place! Let's face it: you can't successfully protect your company if outdated legislation is inhibiting you. But, a great deal of the laws surrounding security and privacy were created in the 1990s—before technology as we know it was even invented! Thankfully, Craig Petronella, a cybersecurity expert, is here to explain the current state of security and privacy while providing actionable tips for creating a safe and secure future for your organization. In this episode of She Said Privacy, He Said Security, Justin and Jodi Daniels sit down with Craig Petronella, the CEO, vCIO, CTO, and IT Cybersecurity Expert at Petronella, to explore the Cybersecurity Maturity Model Certification (CMMC). Listen in as Craig talks about what the CMMC is, the impact of new technology on cybersecurity laws, and how to establish a balance between convenience and privacy/security in your business. Stay tuned for more!
Are you trying to sell Co-managed IT services or vCIO services to the leadership of a company or any other position of authority? How do you get the attention of the CIO? What strategies will get you in the front door? Jeff Ton is the author of "Amplify Your Value" and shares insights on how MSPs today can amplify the value in their services to corporate leadership and those looking or in need of Co-managed IT Services and vCIO Services. Get Jeff's book at https://www.ulistic.com/amplify.
In this episode, Aaron and Fred discuss value-adds that vCISOs can deliver to organizations. From learning how to create and follow a secure password policy to the most critical security needs, learn how to address common cybersecurity concerns from our vCISO.
Brian Doyle meets up with host James Kernan to discuss customer engagement. Most MSPs have rock-solid service delivery process. But - the simple things, like checking in outside of assisting customers when not in duress, get lost. Listen in for some tips on improving your connections and how it can improve your business. Brian spent nearly 20 years in the MSP industry owning his own shop, as a partner in a Regional Managed Data Center, and as a hired gun for a Mid-Market MSP. Today Brian runs vCIOToolbox, a Strategic Client Management Platform that helps MSP's with client retention, technical alignment, and budgeting through better business reviews. -- Links: vCIOToolbox.com (SaaS) MSPBusinessSchool.com (podcast)
Há quem tenha a sorte de um amor tranquilo, enquanto outros dispensam e se saturam com a tão almejada estabilidade relacional. Estas pessoas só conseguem sentir desejo, paixão e arriscam dizer que amam, quando o cenário é caótico, recheado de dificuldades e conflitos. Depois que tudo se ajeita e algo se torna mais consistente, acaba o encanto, some o brilho, cansa, entedia e perde o sentido. Neste episódio do "Coração Peludo", falamos sobre este padrão de comportamento que na lógica é bem difícil de entender. See omnystudio.com/policies/listener for privacy information.
Today we speak to Tommy Wolosin, one of two partners operating NetWorks in Nashville, TN. Tommy talks to us about creating an amazing culture to drive both client and customer relationships. We start with a conversation around how NetWorks started operations and how growth came from Tommy networking heavily in the Nashville area. We talk about how peer groups and coaching were fundamental in breaking past growth driven by hustle into a more predictable sales model. We then transition into creating a culture that both customer and staff wanted to be a part of. Tommy shares how Net Works has long term and close relationships with many of their customers. They leverage a strong vCIO process to drive engagement and loyalty in their client relationships. We also discuss how that culture spills into the business with most employees being part of the team for 10+ and the tactics that Net Works employs to meet the needs of both the business and their team.
Today's conversation focuses on client engagement, especially when things are slow in the relationship and things are working and we have moved to cruise control. Brian kicks this one off with a discussion around relationship building and how it is critical to not neglect the relationship or take it for granted. So, how can we start this conversation when we don't have much to say? It's all about ice breakers and asking questions about the clients business. This conversation needs to go beyond the point of contact and you need to engage with all key stakeholders in the process. We discuss how there are always changes going in the client environment. Personnel changes, customer wins, budget changes. These forces can change the client view on our relationship and we need to stay in front of our client so we can see opportunities and problems that may be coming. We can do this through live touch points, CSAT or NPS surveys and gain information we can use. The challenge is most Account Mangers fall down on touching their client in between sales. These resources need to schedule time to contact each customer to stay in tune with the customer and build the relationship. Robb speaks about the past, present, and future model and how the AM's often struggle with the future, or strategy, piece of the puzzle. Brian goes into detail on approaches for junior reps to get the process started. If we manage the relationship consistently over time we become the sherpa guiding our clients. The result happier clients with improved sales velocity.
In this episode we dig deep into the role of the MSP Inside Sales Representative. Robb starts the discussion with some of the key responsibilities of the farmer rep and discusses their involvement in deal registration and renewals, proposal generation and customer service. Brian discusses how MSP clients can be the 'gift that keeps on giving" and how it is crucial to keep close to your client and the account manager function needs to support the account and understand the client drivers and obstacles and communicate that internally. The role of vCIO drives the farming process. In building a roadmap we are better able to illustrate a long term plan. This allows for better client budgeting and shorter sales cycles if executed properly. We then dive into key activities around communication, cadence, and duties. this includes staying informed on client and propsect news. They keep tabs on press releases, annuncements, and events to keep the entires team aware of current events. The farmer should also be responsbile for tracking customer satisfaction. For EOS users this cn be iin the scorecard. It is key for the account manager to stay in tune with the overall health of the relationship. For companies that integrate the farmer roles they can be a growth agent and ensure the account blooms.
In this episode we discuss the role of the MSP Account Manager. A great account manager can maximize the lifetime value of the relationship and ensure that the relationship sticks long-term Brian outlines the strategic account management process he employed while running his MSP. Key points are understanding the key initiatives and obstacles that a client is facing and making recommendations to contribute to solving each. We also identify the key difference between the Key Account Manager (KAM) and the Technical Account Manager (TAM). Key drivers for each role depends on the size on personnel of the MSP. We also discuss how these resources can "stealth sell". Tim discusses how to leverage the DISC profile for assessing resources and determining how to assess success in each role. Robb discusses the communication style that can be leveraged within the DISC profile. We dive into QBR's as an account management tool. We discuss the frequency of Business Reviews and that should drive those meetings. WE talk about ways to rate your clients to determine frequency and driving value back to your client. We close the meeting with staying in contacts with clients begin the key to account management. You need to be proactive and stay ahead of issues.
We have hit the peak of the COVID crisis and our conversation focuses on what MSP’s can do to prepare to head back to work in the “New Normal”. Brian speaks of the importance of the VCIO role as small to mid-sized businesses get back to work. VCIO’s can help with helping the SMB’s catalog WFH lessons learned and gaps they may have experienced in deploying a WFH workforce. More importantly, helping our clients build a new strategy as the restrictions on this crisis starts to relax. We start to look at the cyber security issues experienced during the crisis. These include the impact of layoffs of remote workforce, Zoombombing, and staff security awareness. We then start mapping out solutions to these common issues. Robb discusses how too many Account Managers and vCIO’s only look at the past and the present and not enough are helping shape the technology plan for the future. Tim sparks a discussion about how all team members need to step up and help contribute wherever necessary to keep the machine moving as we move into the ‘new normal’. Robb touches upon how many MSP’s he is speaking with are reviewing their SOP’s as they have changed as a result of work from home. He is also seeing those that embrace security will be leading the way in the ‘new normal’. Brian shares that security awareness programs and employee monitoring will be key needs.
Thinking about offering vCIO and Fractional CIO services as part of your managed IT service offerings? John Laub is with Gray Leaf Technology Consultants (https://www.gograyleaf.com/). John talks about how his tool helps managed IT service providers help work with clients to make sure they have the right IT solution, budgets planned and much more. The Managed Services Provider (MSP) Partnership Program provides products that will grow your client base, generate revenue, and enhance your relationship with every client. We've developed a client portal that will give you complete insight into your client's status, strategic direction, statistics, and also provides a portal for the client to view the stats you need them to see. Fully customizable.
Alex Thomas is the vCIO at Morefield Communications. He identifies and translates business challenges into IT solutions. Organizes and facilitates steering committees, and assists with the review and approval of IT budgets and strategic plans. Alex develops and maintains IT project portfolios, and oversees the architecture of IT projects and solutions. He audits clients environments and assist with compliance adherence or remediation efforts. Continuous evaluation of market trends and disruptive technologies, to serve as a mentor for my team, and champion the development of new technologies.
De cafeína a benzodiazepínicos, passando por pílulas da felicidade e psicoestimulantes... Existem muitos jeitos modernos de você se ferrar achando que é um alquimista. Nesse episódio sobre automedicação e abuso, chegamos ao fundo dessas questões. Fale conosco! (sério). Caso tenha algo a nos contar em relação a psiquiatria ou ao podcast, nos mande um áudio para o Whatsapp 19992198987 em conjunto com seu nome e cidade. também nos siga no Instagram: @a_gente_e_a_mente
With more than 25 years of sales experience, Lee Mainman has been responsible for the direct management of sales teams and client relationships for major accounts across every industry vertical. Lee gained significant management and consulting experience from working at companies like TELUS, Robert Half Technology and VCIO. Today, he is a partner at Bits in Glass, an award-winning technology consulting firm based in Edmonton.
One of the most common pieces of customer feedback we hear from InfoSystems customers is how much they value the time they spend with our vCIO, Aaron Swann (a major reason we love having him on our podcasts). In this episode of IT Coach for Business Leaders, we talk through a very common scenario that often causes very major issues - the impact of IT infrastructure on software implementation and upgrade projects. Let's be honest - software sellers are hyper-focused on the software deal and usually treat the infrastructure requirements as an afterthought. Don't make that mistake. Listen to the full episode to hear specifics on how to avoid issues with your new software implementation.
One of the most common pieces of customer feedback we hear from InfoSystems customers is how much they value the time they spend with our vCIO, Aaron Swann (a major reason we love having him on our podcasts). In this episode of IT Coach for Business Leaders, we discuss some of the specific ways in which our vCIOs engage with our customers, and how the vCIO relationship can alleviate many IT-related human resources issues. Aaron shares a story of how a customer was negatively impacted by employee turnover in their IT Director role, which led to a change in the way they worked with InfoSystems by utilizing our vCIO services. We also talk about the potential negative impact of IT employee turnover and how a company can successfully manage the transition when turnover does happen.
Our guest on the cavnessHR podcast isDerek Iannelli-Smith vCIO & Founder of Outsourced CIO. Derek helps growing companies to help design, structure and implement critical information systems and technology platforms. Derek's clients say that he helps to demystify technology and remove the fears and uncertainties that many face in this area of their business. Outsourced CIO simplifies technology, so you can focus on your business at hand. If you or someone you know has a growing company that could use an outsourced IT leader, please visit our “Contact Us” page. Derek, while in the Army held a Top Secret Clearance and completed training as an Information System Security Officer (ISSO), later, an IT Consultant/Computer Systems Analyst, after that as a vCIO-Project Manager (over 4,500 hours of PMP experience), and later a CIO and vCIO for a large Healthcare Company. Previous clients started to overwhelm him with requests for consultation and vCIO services, after conferring with a mentor, he started Outsourced CIO LLC November 2017. Derek's specialties reflect extensive knowledge in the technology sector. In between reading, writing, discipleship-evangelism, keeping up with technology, and dating my wife, I try to find time to get on the elliptical, listen to trance/dance/techno/80's/90's music, play magic, fish, serve our neighborhood and hang out with my Ragdoll Siamese cat, Niko. See acast.com/privacy for privacy and opt-out information.
On the podcast today, I'm chatting with Alex Markov, President of Red Key Solutions and CEO of Strategy Overview. Red Key is a mature and successful MSP in the New York area. Alex and his team work hard to deliver business value to their clients. One of the best way for MSPs to do that is implementing a QBR/TBR. Alex recognized the value in the system they had built and has created a SaaS product called Strategy Overview to help others deliver effective technology planning to their clients.
Get a FREE white label Social Media Phishing best practices datasheet you can use with your clients at http://www.continuum.net/podcast. Security continues to be an emerging area that your prospects are concerned about, and to complicate the landscape, threats are also coming through social media as well. Learn how to further establish yoruself as a trusted advisor and a VCIO with tips and tactics to keep your clients safe. Then, look for more security talk in this week's Navigate Spotlight featuring MalwareBytes.
© 2020-2025 Ivy Podcast Discovery LLC
