SMB Community Podcast by Karl W. Palachuk

Overview: In this episode of the SMB Community Podcast, hosts Amy & James dive into the concept of a four-day work week for IT professionals. They explore the pros and cons, including staggering staff schedules and focusing on productivity. The hosts also discuss how the current economic climate might impact tech spending and business operations. Additionally, Amy and James share their top recommended business and personal growth books, emphasizing the importance of execution, giving, and maintaining a strong personal philosophy in business. Tune in to gain insights on modern work environments and literary recommendations for professional success.  --- Chapter Markers: 00:00 Introduction 00:44 MSP Question of the Week: Exploring the Four-Day Work Week  06:00 Performance-Based Work Models 14:48 Economic Concerns and Business Insights  19:38 Personal Economy vs National Economy  21:00 Grocery Prices and Economic Perception 21:53 Book Recommendations and Their Impact  31:29 Gratitude and Mindset in Business 33:03 Discipline and Purpose in Life 35:49 Conclusion and Final Thoughts --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Overview: Join hosts Amy and James in this episode of the SMB Community Podcast as they delve into the best practices for selling your Managed Service Provider (MSP) business. Learn about the emotional and financial facets of selling an MSP, the importance of having a clear exit strategy, and ensuring a good fit with potential buyers. The hosts also discuss the recent technical issues with Zoom and Spotify and provide insights into Microsoft break glass accounts. Stay updated with the latest on the antitrust cases involving Meta and Google. Additionally, James shares information about upcoming events and seminars that focus on mergers and acquisitions, AI, cybersecurity, and cloud. Don't miss out on this informative and engaging episode! --- Chapter Markers: 00:00 Introduction  01:46 Question of the Week: WWhen is the best time to sell your business? 10:06 Zoom Outage and Tech Troubles 13:32 Microsoft Break Glass Accounts 16:34 Meta and Google Antitrust Issues 22:21 Personal Stories and Upcoming Events 26:37 Conclusion and Farewell --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Overview: In this week's episode of the SMB Community Podcast, hosts James and Amy are back to discuss various aspects of running a successful MSP. They start by diving into the MSP question of the week about creating an org charts for small teams. Both hosts emphasize the importance of delineating responsibilities and using the EOS accountability chart for better team structure. They also talk about the challenges and opportunities in selling security solutions and the importance of offering a strategic value to clients. Later, James interviews Max Miller from Workland Partners about current M&A trends in the IT and cybersecurity sectors, offering valuable advice for MSPs considering selling their business. The episode wraps up with a reminder to stay connected and share questions or comments with the hosts.  --- Chapter Markers: 00:00 Introduction and Greetings  02:09 MSP Question of the Week: Creating an Org Chart 03:18 The Importance of Accountability Charts 09:40 Challenges in Selling Security 11:56 Value-Based Selling and Strategy 18:02 Data Security Concerns  21:12 Facebook Breaches and Data Theft  23:53 Retail Store Privacy Concerns 25:46 5 Minutes w/ a Smart Person: Max Miller of Worklyn Partners 26:10 Max Miller's Background and Workland Partners 30:46 M&A Activity in the MSP Space 34:06 Advice for MSP Owners Considering Selling 40:49 Final Thoughts and Contact Information 43:18 Podcast Wrap-Up and Future Plans --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Overview: In this episode of the SMB Community Podcast, hosts Amy and James are back! The main topic revolves around the Entrepreneurial Operating System (EOS) and its benefits for small to mid-sized MSPs, particularly those with five or more employees. James shares his expertise and insights into how EOS can improve business structure, accountability, and goal setting. The conversation also touches on industry news, including a new 3% service tax in Maryland targeting MSPs, the importance of CMMC certification for retaining government business, and Microsoft's release of the new mini PC Windows 365 device. Both James and Amy emphasize the importance of organization, industry representation, and staying current with compliance and technological advancements.  --- Chapter Markers: 00:00 Introduction 00:34 Weather Chat and Spring Excitement 01:46 Question of the Week: Implementing EOS for Small MSPs 08:53 Importance of Business Vision and Employee Engagement 14:38 News: Maryland's New Service Tax on MSPs 19:02 News: CMMC Certification Requirements for MSPs 22:03 News: Microsoft's New Mini PC 26:23 Upcoming Events and Closing Remarks --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Overview: In this episode of the SMB Community Podcast, hosts James and Amy are back to discuss a range of topics relevant to IT professionals. They start with a question about leadership for entry-level tech employees, emphasizing that leadership can be demonstrated at any level. The conversation then shifts to cybersecurity, highlighting an insurance industry report that identifies firewalls, VPNs, and RDP as common entry points for ransomware attacks. Amy suggests moving away from traditional perimeter security in favor of cloud solutions. The hosts also touch on the significance of AI tools in marketing, legacy planning, and training. They discuss the looming impact of AI on data centers and speculate that current high-power usage may be short-lived due to technological advancements. The episode wraps up with light-hearted personal anecdotes, including plans for launching their boats for the season. --- Chapter Markers: 00:00 Introduction and Welcome 01:40 MSP Question of the Week: Leadership as a Level One Tech 07:04 Ransomware and Cybersecurity Insights 11:26 23andMe Bankruptcy and Data Privacy Concerns 15:27 AI Innovations and Industry Trends 22:18 Upcoming Events and Personal Updates 23:54 Conclusion and Farewell --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Overview: In this episode of the SMB Community Podcast, hosts Amy and James discuss a variety of news and trends that affect the MSP community. Key topics include Google's acquisition of cybersecurity firm Wiz for $32 billion, the impact of tariffs on tech prices, and how MSPs can use this information to their advantage. They also delve into Gartner's study on the overuse of cybersecurity tools and its implications for SMBs. In the AI segment, they share a range of AI tools relevant for businesses, such as Notebook LM, amy.io, and tools discovered on AppSumo like QUSO. James announces the creation of an AI tool list that will be shared with listeners.  --- Chapter Markers: 00:00 Introduction and Welcome 00:27 Hosts' Health and Upcoming Events 01:26 Google Acquires Cybersecurity Company Wiz 02:59 Impact of Tariffs on MSPs 07:36 Gartner's Cybersecurity Trends for 2025 09:57 Intel's Positive Developments 11:03 Cool AI Tools for Your Business 22:15 Conclusion and Farewell --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Overview: In this episode of the SMB Community Podcast, host James Kernan from Kernan Consulting interviews Zulfiya Forsythe, CEO and founder of Omadli Group, about the transformative power of AI in the workplace. Forsythe shares her unique journey from accounting to tech, highlighting the development of data analytics and AI solutions that help businesses streamline administrative tasks and gain actionable insights. The discussion covers how Forsythe's team partners with MSPs to create automation around reporting, build executive dashboards, and leverage AI tools to enhance business efficiency. The episode also touches on the current explosion of AI tools and the importance of educating users to stay ahead in the rapidly evolving tech landscape.  --- Chapter Markers: 00:00 Introduction to the SMB Community Podcast  00:24 Meet the AI Guru: Zulfiya Forsythe 00:48 From Accounting to AI: Zulfiya Forsythe's Journey 04:40 AI in the Workplace: Real-World Applications 08:09 Partnering with MSPs: A Win-Win 12:52 The AI Explosion: Tools and Trends 17:41 The Future of AI: Opportunities and Challenges 22:59 Conclusion and Contact Information --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com  

Overview:  In this episode of the SMB Community Podcast, James Kernan interviews MJ Shoer of GTIA, formerly known as CompTIA. MJ shares his extensive background in the IT industry, having transitioned from an MSP owner to a key figure at CompTIA and now GTIA. They discuss the reasons behind the rebranding to GTIA and the organization's continued focus on member benefits, global expansion, and impactful philanthropy. MJ also highlights GTIA's unique value propositions, such as their extensive industry research, mentorship programs, and inclusive networking events. The conversation provides a comprehensive overview of GTIA's objectives and MJ's vision for the future.   Chapter Markers:   00:00 Introduction 00:27 Interview with MJ Shoer: Beginnings and Career Journey  04:16 The Evolution of GTIA and Its Impact 12:48 Member Benefits and Opportunities 19:02 Future Vision and Strategic Planning 21:42 How to Get Involved with GTIA 22:43 Conclusion and Farewell   New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Overview:  In this episode of the SMB Community Podcast, hosts Amy Babinchak and James Kernan dive into how IT professionals can leverage the end-of-life schedules of Microsoft Windows 10 to generate new business. This week, they emphasize the importance of planning and maintaining a regular upgrade schedule for client systems to avoid issues and ensure security. The conversation also touches on the impact of drone deliveries in dense areas and the evolving landscape of remote meetings, with a particular focus on Zoom's declining market share. The team also explores the necessity for MSPs to obtain CMMC certification to maintain government contracts, and the ongoing trends in mergers and acquisitions within the market. James and Amy also announce the start of a new series focused on exploring productive AI tools. Check out the chapter markers below for more!   Chapter Markers: 00:00 Introduction and Welcome 00:47 MSP Question of the Week: Windows 10 End of Life 05:52 The Drone Dilemma: A Look into the Future 08:57 Zoom's Market Share and Meeting Fatigue 18:41 Mergers and Acquisitions in the IT Market 20:42 CMMC Certification and Government Business 26:17 Cool AI Tools: A New Series 28:17 Conclusion    New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

In this Thursday episode of the SMB Community Podcast, hosts James Kernan and Amy Babinchak discuss recent events and trends in the IT and business world. Amy details her recent speaking engagement at the M365 Community Days event, highlighting the importance for MSPs to network with internal IT professionals. The hosts dig into the question of whether MSPs are finding success with offshore resources versus local hiring. They share mixed opinions but note a growing number of success stories with offshoring, particularly post-pandemic. The episode also covers major news, including Apple's U.S.-focused AI investment, Ninja One's $500 million funding milestone, and a surprising admission from HP about their customer service wait times. Additionally, this week's 5 Minutes with a Smart Person features Ken Miller. Ken talks about his business, which combines AI and VAs to optimize SMB operations.  --- Chapter Markers: 00:00 Introduction and Welcome 02:14 Event Recap: M365 Community Days 04:43 MSP Question of the Week: Are MSP's finding success with offshore resources? 10:43 Apple's Major Announcements 15:02 Ninja One's Growth and Funding 17:57 HP's Customer Service Revelation 20:16 5 Minutes with a Smart Person: Ken Miller 32:00 Upcoming Events and Closing Remarks --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss effective strategies for making the most out of attending industry events. They highlight the importance of sitting with different people at meals, asking questions during sessions, and breaking the ice in socially awkward situations. The conversation shifts to upcoming events, the challenges of event attendance, and relevant industry news, including Sophos's recent layoffs and industry forecasts for 2025.      Chapter Markers:   00:00 Introduction and Welcome   01:44 MSP Question of the Week: How do you get the most out of industry events?    04:11 Networking Tips for Industry Events   08:10 Choosing the Right Events to Attend   13:41 CRN Magazine's 2025 Outlook    17:52 Sophos Acquisition and Layoffs   19:54 Local Event Highlights and Closing Remarks   New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Overview: In this episode of the SMB Community Podcast, hosts Amy Babinchak and James Kernan discuss various topics including the aftermath of the Super Bowl, the trends in mergers and acquisitions, and the effectiveness of Microsoft Action Pack programs. They explore the potential of AI in increasing productivity through a new book, 'AI Productivity Leap', and AI project management software. The episode also covers trending news from the growth trends of tech franchises to leadership changes in major companies.   Chapter Markers:   00:00 Introductions  00:52 Super Bowl Recap and Reactions 06:15 MSP Question of the Week: What is the Value of my MSP?  13:36 T-Mobile and Starlink Partnership 16:10 DeepSeek Hack and Government Response 17:27 Microsoft Action Pack Program Ending 19:02 Franchise Growth in the IT Industry 20:49 CEO Shuffling in the Tech Industry 21:28 Weekend Reads: Intel and Kaseya Leadership Changes 23:59 5 Minutes with a Smart Person Interview: Manish Bhardia of AIMEY.AI 27:49 AI Productivity Leap: The Book  36:22 Upcoming Industry Events 40:51 Conclusion and Final Thoughts   New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Overview: In this episode of the SMB Community Podcast, hosts James Kernan and Amy Babinchak discuss the transformative impact of AI on MSP sales and efficiency, emphasizing AI's potential to double market size and help MSPs manage new applications. Amy announces the start of her new AI class. This episode also delves into recent tech industry news, including the U.S. Department of Justice's intervention in the HPE and Juniper deal, changes in Ingram Micro's leadership, Dell's policy on employee location, and CrowdStrike's efforts to recover its reputation. This week's 5 Minutes with a Smart Person special guest, Melissa Hockenberry from First Things First Training and Consulting, shares insights on customer retention and how her company customizes training to enhance client experiences.    Chapter Markers: 00:00 Introduction to SMB Community Podcast   00:52 Hosts' Morning Banter   01:35 MSP Question of the Week: AI in Sales   03:32 AI's Impact on MSPs   10:15 Industry News Highlights   13:04 Dell's Return to Office Policy   20:03 CrowdStrike's Comeback   21:37 Intel's Potential Takeover   24:14 5 Minutes with a Smart Person: Melissa Hockenberry on Training   39:23 Upcoming Events and Engagements   41:26 Final Thoughts and Farewell     New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Overview: In this episode of the SMB Community Podcast, hosts Amy Babinchik and James Kernan discuss winter weather conditions across the Midwest, then transition into tech news, including rumors of a potential acquisition involving Intel. The conversation shifts to insights on compliance for managed service providers (MSPs), particularly around the new CMMC regulations. They also talk about TikTok's current legal challenges and the latest Citrix acquisition. This week's 5 Minutes with a Smart Person features an interview with Brandi Bonds of Next Level Now, who shares her expertise on providing strategic CFO services to MSPs, emphasizing the importance of accurate financials and strategic planning. The show wraps up with discussions on upcoming classes and events aimed at helping IT professionals improve their business skills and stay ahead in the industry.    Chapter Markers: 00:00 Introduction and Podcast Overview 00:51 Weather Chat and Personal Updates 03:59 Tech News: Intel Acquisition Rumors 06:43 CMMC Compliance for MSPs 10:58 TikTok's Future and Acquisition Proposals 13:53 Citrix Acquires Unicorn 14:43 MSP Question of the Week: Answering Calls Live vs. Auto Attendant 19:10 Upcoming Classes and Events 24:05 5 Minutes with a Smart Person: Brandi Bonds with NextLevelNow.Net  41:16 Conclusion and Upcoming Events   New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

In this episode of the SMB Community Podcast, hosts Amy and James discuss the dynamics of reselling computer hardware and software for MSPs, emphasizing the importance of building trust with clients. They highlight recent changes in market leadership among PSA and RMM tools, with Kaseya overtaking ConnectWise. The conversation also covers major developments in the tech industry, such as the proliferation of data centers and chip manufacturing to support AI growth. Additionally, Amy announces a new class aimed at helping MSPs add AI management and security services to their offerings, underscoring the significant business opportunities in AI management.    Chapter Markers: 00:00 Introduction and Welcome 00:51 Weather Woes and Personal Stories 03:29 MSP Question of the Week: Should MSPs Resell Hardware and Software? 04:29 Debate: The Role of MSPs in Selling Hardware 14:11 Big Players vs. Small Players in the MSP Market 15:20 TikTok and Tech Industry News 24:00 Microsoft Windows 10 End of Life 27:37 Upcoming AI Class for MSPs 31:10 Conclusion and Sign-Off   News Articles: https://www.bbc.com/news/articles/cjde3p0rnjgo  https://www.cnbc.com/2025/01/19/tsmc-confident-in-continued-chips-act-funding-under-trump-says-cfo.html   Channel News:  For the first time ever (dating back 29 years), ConnectWise has relinquished the #1 market share position to Kaseya. NinjaOne grew at 54.1% y/y and overtook N-able for the #3 market share position. Doubling in size with 102% y/y growth, HaloPSA (Halo) now finds itself in the Top 5 of global market share.   MS Windows 10 EOL Oct 2025 900 million Windows 10 devices are still in use, needing refresh. --> Intel Corporation, AMD and Qualcomm are bringing NPU technology (A neural processing unit (NPU) is a specialized computer microprocessor designed to mimic the processing function of the human brain. )  to mainstream and entry-level chip offerings, which will expand the accessibility of AI-capable PCs.  Demand is huge – especially over the next 3 years. --> NVIDIA is bringing out the latest Blackwell RTX 50 series GPUs, injecting fresh momentum into the gaming PC market. --> Lenovo, Dell Technologies, HP and ASUS all expanded their AI assistants and applications pre-installed on devices, making AI assistants on PCs a new norm.   New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

In today's episode of the SMB Community Podcast, hosts Amy Babinchik and James Kernan dive into the best AI tools for marketing and sales, including popular choices like ChatGPT and Gong. They discuss the latest news in the IT industry, such as Fred Voccola's abrupt resignation from Kaseya and the rebranding of CompTIA's nonprofit arm. The conversation also covers expectations from Apple's upcoming product updates and potential regulatory actions in consumer privacy. Lastly, Amy and James share details about their upcoming educational classes focused on AI management and mergers and acquisitions, respectively.   Chapter Markers: 00:00 Introduction and Podcast Overview  01:04 MSP Question of the Week: AI Tools for Marketing and Sales 02:26 Exploring AI Tools and Newsletters 04:53 Using AI for Content Creation and Marketing 06:08 AI in Video Content and Sales Tools 10:33 Kaseya CEO Resigns: https://www.crn.com/news/channel-news/2025/fred-voccola-out-as-kaseya-ceo-5-things-to-know    14:14 CompTIA's New Identity and Mission  16:29 Apple's Upcoming Innovations 20:43 Consumer Privacy Concerns: What's next for our privacy? | MIT Technology Review 22:16 Upcoming Classes and Events 24:51 Conclusion and Sign-Off   New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

In this Thursday episode of the SMB Community Podcast, host James Kernan talks with Mike Anderson, Director of Global Channels for EZDMark. They discuss the importance of DMARC (Domain-based Message Authentication, Reporting & Conformance) in improving email deliverability and protecting domains from spoofing. Mike shares his journey from the car business to technology, and explains how EZDMark's user-friendly analytics platform aids MSPs in managing DMARC concerns and monetizing these services. They highlight the platform's risk assessment tool, which allows MSPs to generate quick, customized risk assessments to attract potential clients. The episode concludes with details on special promotions and the simplicity of onboarding with EZDMark.   Chapter Markers: 00:00 Introduction to SMB Community Podcast 00:54 Meet Mike Anderson from EZDMark 01:58 Mike Anderson's Journey into Technology 03:08 Understanding EZDMark and DMARC 04:33 EZDMark's Unique Features and Benefits 06:34 The Power of EZDMark's Assessment Tool 10:31 Onboarding and Special Promotions 14:06 Final Thoughts and Conclusion   New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Cybersecurity Maturity Model Certification (CMMC) is a cybersecurity framework created by the Department of Defense (DoD) to protect sensitive unclassified information We talk about what is new regulations for 2025 What is the difference between Cybersecurity and Compliance? Link for Semel Consultings CMMC Reference Guide:   https://www.semelconsulting.com/ Link for their MSP training program:    https://semelconsulting.mykajabi.com/semel-consulting-msp-landing-page-final-1

To kick off the new year, hosts James and Amy discuss business plans & goals, this week's MSP question of the week, as well as year-end news. --- 1.) MSP Question of the week:  When should a business update their business plan and goals? --- 2.) Notes on the News Intel CEO Pat Gelsinger has resigned as of December 1: https://www.cnn.com/2024/12/02/tech/intel-ceo-pat-gelsinger-resigns/index.html  In late November, a ransomware attack disrupted a third-party software used by Starbucks to track and manage its baristas' schedules. As a result, the coffee chain has had to switch to manual operations:  https://www.cnn.com/2024/11/25/tech/starbucks-ransomware-attack/index.html --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

In the final episode of the calendar year 2024, Amy and James sit down to discuss the final MSP Question of the week as well as current events and news. --- 1.) MSP Question of the week:  How often should you and your business attend channel events? --- 2.) Notes on the News Tiktok will be banned from the U.S. starting on January 19, 2025. Will they be forced to sell or shut down? Cryptocurrency Bitcoin prices have surpassed $100,000 for the first time in history. How will President-elect Trump's administration handle this? https://www.cnn.com/2024/12/04/tech/bitcoin-100k-trump-hnk-intl/index.html  Broadcom ,AT&T have reached a settlement in the VMWare legal dispute https://www.ciodive.com/news/broadcom-att-vmware-settlement-licensing-support-lawsuit/733763/   On the move - Channel moves of executives moving/going --- 3.) 5 Minutes with a Smart Person: Jason Rorie from Triad Resource LLC Jason Rorie, a seasoned IT and Cyber Security professional with over two decades of experience, has launched a visionary new venture in the realm Cyber Security. Triad Resource, LLC focuses on security within Governance, Risk, and (GRC), both Federal and Commercial sectors. Rorie who has been in IT and Cyber Security for over 20 years, brings a wealth of experience to Triad Group. The company's mission is to empower organizations with the knowledge tools needed to enhance their Cyber Security posture, ensuring Confidentiality, Integrity, and (CIA) data. --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

To finish off the calendar year 2024, host James Kernan sits down with Karl Palachuk to discuss this year's hot topic: mergers & acquisitions. In this episode, James and Karl uncover the importance of timing and understanding when the ideal time to buy/sell a practice would be.   Our upcoming events and more: Check out the link below for details on upcoming 2025 events: http://bit.ly/kernanmastermind   New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Now nearly halfway into December, James and Amy return to discuss Q4 marketing plans and recent headlines in the news. --- 1.) MSP Question of the week:  What are some good marketing campaigns to run at the end of the calendar year? --- 2.) Notes on the News a). Amazon Chip Supplier: As one of the top web server suppliers in the world (AWS), Amazon is capitalizing on a great market opportunity.  b.) Paid Training for Cybersecurity: James and Amy both realize there is a big skills gap in our industry. While training can be expensive and time-consuming, training can help cultivate culture and knowledge amongst your team. https://www.technewsworld.com/story/paid-training-placement-program-eases-cybersecurity-hiring-challenges-179437.html https://www.cnbc.com/2024/11/23/how-tech-bros-bought-americas-most-pro-crypto-congress-ever.html https://www.channele2e.com/news/canalys-rmm-psa-leadership-matrix-ninjaone-halopsa-have-a-lot-of-momentum ---  Our upcoming events and more: December 4: M&A Workshop in Scottsdale, AZ December 5-6: MASTERMIND LIVE in Scottsdale, AZ http://bit.ly/kernanmastermind December 11: Channel Program M&A Forum in Dallas, TX   New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI   Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

To kick off the month of December, James and Amy are back with another episode of the SMB Community Podcast. --- 1.) MSP Question of the week:  Should I require my remote employees to return to the office? In response to a recent article by Amazon, it sounds not so desirable. For Amazon, their reasoning was due to a lack of innovation. Perhaps there is a type of creative thinking that is missing? Tune in to hear more! ---  Our upcoming events and more: December 5-6: MASTERMIND LIVE in Scottsdale, AZ http://bit.ly/kernanmastermind December 11: Channel Program M&A Forum in Dallas, TX   Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/    Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Another fun week of James and Amy! Following Halloween, James and Amy shared their mission of Halloween costumes and handing out Halloween candy. Kicking off this week's episode, DATTOCON missed out an opportunity for press and hype.  From lack of a major announcement, there is a PR opportunity missed.  --- 1.) MSP Question of the week:  How can you hold your team accountable? Business coaches are being hired all across the country due to a lack of accountability. Instead, James and Amy share some insightful areas to strengthen your accountability with your team: Set goals with your team on a set cadence either daily or weekly Create expectations in writing with your team. Utilizing meetings, such as a daily huddle, can be a great opportunity to do a checkin with the team and leadership. Enhanced communication is effective accountability. Accountability is not conflict, instead, accountability is effective communication. Train your employees. Without proper training, it is difficult to hold employees accountable. --- 2.) Notes on the News a). The Consequences of Getting Hacked: DNA-testing website 23andMe fights for survival    https://www.bbc.com/news/articles/c4gm08nlxr3o b.) How big tech instends to power AI's thirst for energy: https://www.cnbc.com/2024/11/04/data-centers-how-big-tech-intends-to-power-ais-thirst-for-energy.html A huge upswing in the number of data centers worldwide shows no signs of slowing down, prompting Big Tech to consider how best to power the artificial intelligence revolution. Some of the options on the table include a pivot to nuclear energy, liquid cooling for data centers and quantum computing. --- 3.) 5 Minutes with a Smart Person:  Dan Amaro w/ E-Merge Real Estate from Ohio. Dan shares his story of success of becoming a full-time realtor and the steps he took to persevere. Learn more about Dan by following him on social media or sending an email to dan.amaro@e-merge.com. ---  Our upcoming events and more: December 4: M&A Workshop in Scottsdale, AZ December 5-6: MASTERMIND LIVE in Scottsdale, AZ http://bit.ly/kernanmastermind December 11: Channel Program M&A Forum in Dallas, TX   Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/    Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Hosts James and Amy are back this week to discuss the series of noteworthy headlines from this week as well as this week's MSP question of the week. --- 1.) Notes On The News IT Nation - one announcement CompTIA Aquired - New Divisions will be created Department of Labor - Ruling for Overtime Labor --- 2.) MSP Question of the week:  Are you a REAL MSSP? What does it take to become a MSSP? ---  Our upcoming events and more: December 4: M&A Workshop in Scottsdale, AZ December 5-6: MASTERMIND LIVE in Scottsdale, AZ http://bit.ly/kernanmastermind December 11: Channel Program M&A Forum in Dallas, TX   Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/   

Hosts James and Amy sit down this week to discuss key performance indicators (KPIs) that can be used to measure success with your business.   1.) MSP Question of the week:   What reports or KPI's do you need to manage your business?  Article by Amy:   https://www.channelpronetwork.com/2024/09/26/how-do-msps-measure-success-im-hitting-my-metrics-but-not-sure-theyre-the-right-ones/ --- 2.) Notes On The News  https://www.channele2e.com/news/big-3-rmm-psa-vendors-see-market-share-slip-canalys ConnectWise market share dropped from 26.8% to 24.3%. Kaseya market share dropped from 22.9% to 22.7% N-able market share dropped from 12.5% to 11.4% NinjaOne's market share grew from 8.4% to 9.4% All others combined had a market share of 29.4% last year, which grew to 32.1% this year.  Canalys is forecasting the managed services industry itself to grow from $548 billion in 2024 to $608 billion in 2025. https://mspradio.com/podcast/marriotts-52m-fine-cybersecurity-warnings-and-tech-updates-from-microsoft-linkedin-atlassian/ Marriott was issued a hefty $52 million fine following major data breaches that compromised the personal information of over 344 million customers. The Federal Trade Commission (FTC) settlement mandates that Marriott enhance its security measures ---  3.) Our upcoming events and more: December 4: M&A Workshop in Scottsdale, AZ December 5-6: MASTERMIND LIVE in Scottsdale, AZ http://bit.ly/kernanmastermind December 11: Channel Program M&A Forum in Dallas, TX   Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/       

This week, host James Kernan speaks with David Sims, founder of Security First IT, regarding navigating HIPAA from the lens of MSP business ownership. About David Sims Since 1998, David is an experienced IT and cybersecurity professional who specializes in healthcare security and compliance. With over two decades of hands-on experience, he founded Security First IT to provide advanced solutions tailored to healthcare providers and small to medium-sized practices, ensuring they stay secure in an ever-changing threat landscape. David also founded and runs the podcast "Help Me with HIPAA", a show dedicated to how MSPs navigate healthcare and help their clients. https://securityfirstit.com/ https://helpmewithhipaa.com/ ---  Our upcoming events and more: MASTERMIND LIVE - Scottsdale, AZ - December 5-6th www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/ 

Returning to the podcast, host James sat down with Tim Fitzpatrick from Rialto Marketing. Topics include defining your processes, establishing your onboarding, and identifying your competitive advantage in the markets you serve. About Tim Fitzpatrick Tim is the President of Rialto Marketing, a company that provides marketing consulting, advisory, and outsourced or fractional Chief Marketing Officer (CMO) services. Rialto Marketing specializes in helping B2B professional service firms accelerate their growth by building and managing their marketing engines. He also hosts the Rialto Marketing Podcast which features interviews with B2B professional service firm owners and executives who are actively working to grow their businesses. The podcast aims to help listeners learn from the experiences of these successful professionals by discussing the good, the bad, and the ugly of their journeys. It's a great resource for anyone looking to accelerate their business growth and gain valuable insights from industry leaders. https://www.linkedin.com/in/timpfitzpatrick https://www.rialtomarketing.com/ ---  Our upcoming events and more: MASTERMIND LIVE - Scottsdale, AZ - December 5-6th www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/   

Christopher Barber - Cheaper Than a Geek https://www.linkedin.com/in/christopherjbarber/ Host Karl had a great chat with Christopher Barber from Cheaper Than a Geek in Maryland. Topics include networking for client attraction, and using Chambers of Commerce to spread a wide net that brings in new clients for decades.  Chris got involved in his local chamber and worked his way up to being involved at the state and federal levels. Chris tells how he stumbled at first, with the local chamber, and then learned how to leverage it year after year. Side note: Chris gives out "nerd" glasses as a gimmick, and Nerds candy at parades. Details in the podcast. About Christopher Barber  Barber is the Founder, CEO, and Chief Nerd at Cheaper Than A Geek, an award-winning IT services firm known for delivering enterprise-level support to small businesses. With over two decades of experience in the IT industry, Christopher has built a reputation as a leader in providing innovative, customer-centric solutions that empower businesses to thrive in a digital world.  He has served at the executive level on multiple chamber boards, including the Maryland State Chamber of Commerce, and is a frequent speaker on topics ranging from cybersecurity to the strategic benefits of IT outsourcing. Christopher's dedication to exceptional service and community engagement has earned him numerous accolades, including recognition as a Most Admired CEO by The Daily Record and as a U.S. Chamber of Commerce Top 100 Small Business honoree.

Hosts James and Amy sit down this week to discuss difficult situations where the customer will not take your prosposal or recommendation   1.) MSP Question of the week:  What happens if you customer won't take your recommendation? --- 2.) Notes On The News  Safety around AI: https://edition.cnn.com/2024/09/29/tech/newsom-california-ai-safety-bill/index.html Warnings about Free/Public Wi-fi in airports: https://www.cnbc.com/2024/09/29/its-time-to-take-warnings-about-using-airport-public-wi-fi-seriously.html ---  Our upcoming events and more: SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/ 

  Hosts James and Amy discuss pricing and the question around discounts for certain clients.   1.) MSP Question of the week:  Should you discount your price to win the deal?   " The bitterness of poor quality lingers long after the sweetness of a cheap price is forgotten." - Benjamin Franklin – --- 2.) Notes On The News  The UK's Information Commissioner's Office (ICO) has announced a provisional decision to impose a fine of £6.09M ($7.74 million) on Advanced Computer Software Group Ltd (Advanced) for its failure to protect the personal information of tens of thousands when it was hit by ransomware in 2022. Cyberattacks on Microsoft 365 Security  -- The increased number of cyberattacks on MS 365 data have forced many to adopt tools to protect themselves.  Microsoft copilot “wave 2” was released last week --  Cool thing is they have included tons of user feature requests ( almost 800 ) ---  Our upcoming events and more: SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/ 

Hosts Amy Babinchak and James Kernan discuss the struggles of recruiting and what key qualities to look for when recruiting good people. 1.) MSP Question of the Week: When struggling with recruiting, how do you find good people/talent? --- 2.) Notes On The News  ConnectWise Expands MSP Platform with Acquisitions of Axcient and SkyKick, Strengthening Data Protection and Cloud Management   Microsoft will begin force-upgrading Windows 11 22H2 systems to version 23H2 starting October 8, 2024, as the former reaches end of support: Microsoft Forces Windows 11 Upgrades and Tightens Office Security as IT Departments Brace for Changes Apple launched new iPhone 16 in September 2024 ---  Our upcoming events and more: SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/   

Host James Kernan discussses security offerings, specifically looking at offering vCISO services as part of your cyber security stack. 1.) MSP Question of the Week: Should you offer vCISO services? ---  2.) 5 Minutes with a Smart Person Host James Kernan sits down with Charlene Ignacio, CEO of Fornix Marketing, to discuss being strategic about M&A discussions. --- 3.) Notes On The News  Chris Day, founder of ScalePad, has taken over as CEO, focusing on creating an integrated suite of products rather than pursuing new acquisitions. Outgoing CEO Dan Wensley will remain as a shareholder and advisor. Additionally, a recent IBM study reveals that business leaders' confidence in IT has significantly declined, with only 47% considering their IT organization effective, down from 69% in 2013    Reuters article: https://www.reuters.com/technology/cybersecurity/german-intelligence-says-russian-gru-group-behind-nato-eu-cyberattacks-2024-09-09/   Investopedia: https://www.investopedia.com/how-does-nvidia-s-record-usd279b-market-cap-loss-stack-up-8706251?utm_source=perplexity   A recent IBM study reveals that business leaders' confidence in IT has significantly declined, with only 47% considering their IT organization effective, down from 69% in 2013 ---  Our upcoming events and more: MASTERMIND LIVE – Denver, CO – NEXT WEEK Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/   

Host Karl Palachuk caught up with Dor Eisner, CEO of Guardz. Right off the bat, Eisner points out the reason enterprise cybersecurity attacks are different from those focused on small business. Like it or not, most of the attacks that work against SMB clients will not work against larger enterprises. Eisner discusses the toolsets that are built specifically to attack small businesses, and marketed that way on the dark web. Assuming you don't want to spend time browsing the dark web, it's good to have a partner who is willing to. Guardz is focused completely on securing small businesses, and helping them to secure their networks in a way that helps them lower their insurance premiums. Think about what that means for your clients: A dashboard that benchmarks a network against the requirements and checklists used by cybersecurity insurance companies to set rates. A secure network AND lower insurance rates: That's a great combination! You can connect with Guardz at: https://guardz.com Request a Guardz Demo at https://guardz.com/schedule-a-meeting/ Karl asked about pricing and was pleased to find a very transparent, friendly pricing structure. Dor gives the pricing in the podcast, and it's posted clearly on the web site. In addition, you are not locked into longterm, inflexible contracts. Scale up and down as you need. Also check out the free internal-use licensing for MSPs. Learn it. Use it. And integrate Guardz into your solution. You get your free demo, free license, and some great sales tools at https://guardz.com. Check out the full podcast to hear Dor's advice on sales techniques and the response options for various clients and attack alerts. Connect with Guardz on social media at: YouTube -    https://www.youtube.com/@Guardz_com LinkedIn -    https://www.linkedin.com/company/guardz/ Twitter -    https://x.com/GuardzCyber Instagram -    https://www.instagram.com/guardz_cyber/ Facebook -    https://www.facebook.com/guardzcom/    About Dor Eisner Dor Eisner is the CEO and Co-Founder of Guardz, working to create a safer digital world for SMBs. Dor has over 20 years of experience in the field of cybersecurity. Prior to founding Guardz, Dor worked at IntSights, a Rapid7 company, as their VP of Business Development, as well as at Alarum Technologies as Director of Sales.  Dor began his career in cybersecurity in the Israeli Defense Force's 8200 Unit as Cyber Security Team Lead.  About Guardz Guardz distinguishes itself in the cybersecurity market with the first AI-Native MDR solution that redefines security management for Managed Service Providers (MSPs) with an automated detection and response platform. It simplifies and strengthens security operations, enabling MSPs to protect their SMB customers against the ever-evolving cyber threat landscape. Guardz's MDR empowers MSPs by integrating fragmented security controls into a cohesive, unified security ecosystem. By leveraging advanced artificial intelligence, the platform correlates data across multiple sources – such as dark web monitoring, email security, and cloud services – to detect threats at their earliest stages. This capability ensures that all security components, from user profiles to endpoint protection, work harmoniously, reducing the risk of overlooked vulnerabilities. Guardz's cost-effective pricing reduces cybersecurity expenses by up to 75% compared to traditional solutions, making it accessible for businesses with lean IT teams. The platform also supports MSPs through the MSP Growth Hub, offering tools for business development, including ROI reports and AI-powered risk assessments. By combining innovation, affordability, and comprehensive protection, Guardz positions itself as a leader in the cybersecurity industry, empowering MSPs and their SMB clients to thrive in a safer digital world. Learn more at https://guardz.com. -- -- -- Thank you to Guardz for sponsoring this interview. :-)

Host James Kernan sits down with an exclusive interview with Tim Fitzpatrick, President of Rialto Marketing. Founded in 2012, Tim created Rialto with the vision of having a positive lasting impact on the businesses they work with. Tim believes there are three (3) critical elements of marketing: strategy, planning, and leadership. Having a passion for developing and growing businesses has allowed Tim and Rialto Marketing to accomplish groundbreaking marketing campaigns over the years.   ---  Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/   

Hosts James Kernan and Amy Babinchak kick off this week's episode with topics regarding big wins, Windows 10 End of Life, and an exclusive interview with Tim Fitzpatrick 1.) MSP Question of the Week: Can you share some big wins? Hosts James Kernan and Amy Babinchak sit down and discuss various successes and wins with clients over the years. ---  2.) 5 Minutes with a Smart Person Host James Kernan interviews Tim Fitzpatrick, the President of Rialto Marketing. Rialto provides marketing consulting and outsourced CMO services to help B2B professional service firms that need accelerated growth without the full-time cost. --- 3.) Notes On The News  This week, James and Amy discuss the Windows 10 End of Life deadline and marketing campaigns to try. ---  Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/

1.) The MSP Question of The Week - Do you have an entry level MSP offering? This week, James Kernan and Amy Babinchak sit down to discuss entry level MSP offerings. Does your company offer one? Hear James and Amy speak about the benefits and drawbacks that an entry-level MSP offering can have on your business. ---  2.) Notes on the News Discussion on Olympics: Athletics abilities Media giant TikTok's response to the U.S. ban decision.  CNN article:  https://www.cnn.com/2024/07/27/tech/tiktok-response-to-us-ban/index.html --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news  

Host James Kernan sits down with Kevin Lancaster and Matt Solomon of Channel Program, a platform designed to unify the IT Channel industry. Kevin Lancaster and Matt Solomon are the co-founders of Channel Program, a platform designed to unify the IT Channel industry. Kevin Lancaster has a strong background in the channel technology space. He previously served as the CEO of ID Agent, a cybersecurity company, which he grew significantly before its acquisition by Kaseya. Matt Solomon also has extensive experience in the industry. He worked alongside Kevin at ID Agent and later became the Channel Chief at Kaseya. Matt has spoken at over 150 industry events across six countries. Together, they launched Channel Program to create a collaborative, video-enabled platform for IT Service Providers and Vendors. Do you have any specific questions about their work or the Channel Program? Check them out: Channel Program | Home --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan  

Host Karl got together with Jamie Levy, Director of Adversary Tactics from Huntress.  Jamie is also a longtime researcher, developer and board member of the Volatility Foundation. She has worked over 15 years in the digital forensics industry, conducting investigations as well as building out software solutions.  We got together to discuss the Huntress 2024 Threat Report. Download here: https://www.huntress.com/resources/2024-cyber-threat-report?utm_campaign=CY24-Q2-Threat-Report&utm_source=smb-community-podcast&utm_medium=podcast&utm_content=August-2024-threat-report Jamie walks us through some of the major trends, including important "take-downs" and ransomware trends. One interesting finds is that squishing down one threat leaves room for other threats to increase. Her analogy to apex predators in the animal world is excellent.  Karl's favorite quote from this interview (though scary): "The smaller businesses are the testbed" for malware writers. Why have a test network when you can use live machines as your testbed? If feels like we knew that. Now we know it for sure. Thanks to Huntress for their excellent 2024 Threat Report. Check out the full report while you listen. MSPs: Huntress has a great NFR program for professional consultants. Here's a link to their not-for-resale program for MSPs - Neighborhood Watch. This gives MSPs access to Huntress products for internal use to to level up their own protection -- whether they are a partner or not! https://www.huntress.com/neighborhood-watch-program/internal-license-request?utm_campaign=CY22-Q2-NFR-Neighborhood-Watch&utm_source=smb-community-podcast&utm_medium=podcast&utm_content=August-2024-threat-report Comments and questions welcome. -- -- --  This is a paid appearance. Thank you, Huntress, for supporting the SMB Community Podcast. :-)

Host James Kernan sits down with Baxter Lanius to discuss automating customer payments using the software tool, Alternative Payments. At Alternative Payments, their mission is to lower the barrier and make smarter payments accessible to one and all. More in-depth, Alternative Payments provides offline businesses the opportunity to participate in online transactions - enabling merchants to accept credit cards, ACH, and B2B PNPL, while accessing powerful reporting and analytics all-in-one. Check them out: Alternative Payments | Payments for service-based businesses --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan

Host James Kernan sits down with Dustin Puryear to discuss sales and marketing for MSP's. Dustin Puryear is indeed a prominent figure in the tech world. As the founder of Puryear IT, he leads a team dedicated to leveraging technology to enhance business operations. His expertise is widely recognized, with contributions to well-known publications like Windows Magazine and CIO.com. Additionally, he's been featured in interviews on Federal News Radio and Microsoft Podcasts. Dustin's involvement extends to national tours with Microsoft, where he shares his insights on enterprise technology with C-level executives. He has also authored several white papers and a book titled “Best Practices for Managing Linux and UNIX Servers". His blog, “Bayou Technology Blog,” reaches a large audience annually.   Check them out: IT Managed Support and Consulting Firms in Baton Rouge (puryear-it.com) --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan    

Host James Kernan sits down with Larry Garcia to discuss the EOS compatible and reporting collaboration tool known as Strety.  Larry Garcia is the co-founder of Strety, a company that provides a Business Operating System Software (BOSS) designed to help companies improve their operational efficiency. Strety focuses on key performance indicators (KPIs), goal setting, and project management. Garcia has written about various topics related to employee engagement and effective team meetings, emphasizing the importance of well-structured and productive meetings. Check them out: Strety | Run your Business Operating System in Teams --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan    

Hosts James Kernan and Amy Babinchak kick off this week's episode with topics regarding project quotes, the Olympics, and an exclusive interview with Larry Garcia, founder of Strety. 1.) MSP Question of the Week: Should you quote hourly or fixed-fee for projects? Hosts James Kernan and Amy Babinchak sit down and discuss the different strategies to pricing as it relates to scalable projects for clients. ---  2.) 5 Minutes with a Smart Person Host James Kernan interviews Larry Garcia, co-founder and president of the business management tool, Strety. This solution is design for small and medium-sized businesses to help improve operational efficiency. --- 3.) Notes On The News  This week, James and Amy discuss the Olympics, Bitcoin, and the recent stock market movement. Reuters article: https://www.reuters.com/technology/bitcoin-falls-569-58987-2024-08-04/ CNBC article: https://www.cnbc.com/2024/08/02/tech-stocks-wrap-up-steepest-three-week-slump-in-two-years-led-by-plunge-in-amazon-and-intel.html ---  Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/ 

Host James Kernan sits down with Jason Miller, founder and CEO of BitLyft Cybersecurity, for an exclusive interview.  As the founder, Jason has dedicated his 20-year IT career, including co-founding SaaS pioneer Reviora, to removing cybersecurity barriers for mid-sized enterprises. Establishing BitLyft in 2016, Jason set out to unburden security teams with innovative, approachable, and affordable solutions, a vision which has made BitLyft a respected managed detection and response provider.  Established in 2016, BitLyft is a leading managed security service provider, dedicated to delivering mid-sized organizations with high-touch, personalized cybersecurity solutions. Our prioritization of service and security excellence, creates a holistic defense approach that allows our clients to navigate the digital world with unwavering confidence. With BitLyft by your side, cybersecurity challenges evolve into robust protection, ensuring resilience in the ever-changing digital landscape. Check them out: https://www.bitlyft.com --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan    

1.) The MSP Question of The Week - How did Crowdstrike affect you? This week, James Kernan sits down with Charlene Ignacio, CEO of Fornix Marketing. James addresses the security concern, "Isn't Security 101 eliminating the single point of failure? ". Listen as James and Charlene discuss the aftermath of the Crowdstrike outage. ---  2. ) Notes on the News Reuters article: https://www.reuters.com/technology/microsoft-says-about-85-million-its-devices-affected-by-crowdstrike-related-2024-07-20/ --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/ 

1.) Interview with Mandy Teply of the Fit Method. Hear how health and fitnes in the workplace can help with motivation and productivity. ---  Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/ 

1.) Interview with Rob Scott, co-founder of Monjur Contracts-as-a-service legal solutions ---  Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/ 

1.) The MSP Question of The Week Where do you draw the line with Cyber Security?      ---  2.) Notes On The News  We talk: Cyber Security Insurance Rates and June's Auto Dealership Hack.  Reuters Article: https://www.reuters.com/technology/cybersecurity/cyber-insurance-rates-fall-businesses-improve-security-report-says-2024-06-30/ ---  Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/ 

1.) The MSP Question of The Week When is the best time to sell your MSP? ---  2.) Notes On The News  We talk: June's Auto Dealership Hack and Pax8 Beyond Event.  ---  Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/ 

1.) The MSP Question of The Week How do you deal with partner conflict? We discuss the "Four R's" of conflict resolution: Recognize, Reflect, Respond, and Resolve. --- 2.) Notes on The News Apple AI rollout and Cybersecurity! Is your MSP adapting with the times? --- 3.) Five Minutes With A Smart Person: Rob Scott Host James sits down with Rob Scott of Monjur, a Legal Service for MSPs. Learn more: https://monjur.com/author/rscott/ https://www.linkedin.com/in/robertjscott --- Our upcoming events and more: MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/