Podcasts about trusted advisors

In Episode 145 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with RSPA General Counsel Atty. Jill Miller about why VAR and ISV leaders need to understand the important difference between legal interpretations and personal opinions. Miller also provides an update on the latest news related to surcharging and cash discounting. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.  The RSPA is North America's largest community of VARs, software providers, vendors, and distributors in the retail, restaurant, and grocery verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers member-to-member warm introductions, education, legal advice, industry advocacy, and other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire, which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org. 

BRX Pro Tip: Trusted Advisor vs Friend Stone Payton: And we’re back with Business RadioX Pro Tips. Lee Kantor, Stone Payton here with you. Lee, this pro tip is specifically designed to address challenges that I have in our profession, but I want to talk a little bit about striking that balance between being a […]

Warum Reputation wichtiger wird als Reichweite - Was IT-Entscheider über Vertrauen jetzt wissen müssen.Alle Neuigkeiten & Insights erfolgreicher Trusted Advisor findest du in unserem Scaling Hub: https://hub.scaling-champions.com/Warum vertrauen Tausende Hörer einem Podcast mehr als jedem Marketing-Versprechen? Deepfakes werden täglich besser, KI kann jede Stimme imitieren, und selbst Videocalls sind nicht mehr sicher. Wir stehen vor einer doppelten Vertrauenskrise: Wir misstrauen nicht nur falschen Inhalten – sondern verlieren auch das Vertrauen in echte.Philipp Klöckner, Host des Doppelgänger-Podcasts, zeigt in diesem Gespräch, wie Vertrauen in dieser neuen Realität wirklich funktioniert. Ihr erfahrt, warum Reputation und innere Werte wichtiger sind als externe Bestätigung, wie ihr durch Fakten und Analyse statt Lautstärke überzeugt, und warum der Mut zur Ablehnung mehr wert ist als das Gefallen-wollen.Philipp teilt seine Strategie, wie er trotz öffentlicher Kritik authentisch bleibt – und erklärt, warum er fest daran glaubt, dass Menschen im Grunde gut sind. Johannes und Erik haken nach: Ist das naiv oder der einzige Weg zu echtem Vertrauen?Was ihr konkret mitnehmt:Wie die KI-Revolution Vertrauen fundamental verändert und was das für euer Business bedeutetPhilipps persönliches Korrektiv gegen die Bestätigungs-Spirale sozialer MedienWarum Tiefe und Analyse mehr überzeugen als laute SelbstdarstellungPraktische Strategien, wie ihr als IT-Entscheider, Führungskraft oder Podcast-Creator Vertrauen aufbautDiese Episode ist kein oberflächliches Marketing-Gespräch. Sie fordert heraus, gibt konkrete Werkzeuge und zeigt, wie Vertrauen zur härtesten Währung der nächsten Jahrzehnte wird.Egal ob ihr in der IT-Branche arbeitet, ein Team führt oder selbst Content erstellt – dieses Gespräch verändert euren Blick darauf, wie echte Glaubwürdigkeit entsteht.Link zum Doppelgänger Podcast von Philipp Klöcknerhttps://www.doppelgaenger.io/Melde dich KOSTENFREI für unsere nächste Webinarreihe an: https://hub.scaling-champions.com/webinareWeitere Trusted Advisor Inhalte findest du auf YouTube:https://www.youtube.com/@scalingchampionsDu hast Fragen, Anregungen oder Kritik? Dann kontaktiere uns hier:WhatsApp0162 674 417Mailpodcast@scaling-champions.comLinkedInEric Osselmann Johannes Rasch Lasst uns gerne ein Abo hier und bewertet uns!

In this episode of the Drop in CEO podcast, Deb Coviello welcomes back Todd Wilkowski, a seasoned fractional general counsel and trusted advisor to family-owned and closely held businesses. Together, they explore the evolution of the fractional executive model, the importance of building relationships over transactions, and how proactive legal and business strategies can empower small and medium-sized businesses. Todd shares personal stories, the VROOM framework, and insights on collaboration, risk, and the future of work in the age of AI. Episode Highlights: 02:00 – Todd shares his unique background, from Air Force officer to trusted legal advisor, and the value of diverse experiences. 21:00 – The rise of the fractional executive model: why relationships, not transactions, are the future for business advisors. 33:00 – Introducing the VROOM framework: Value, Relationship, Resources, Responsiveness, Relevancy, and Measurability for client success. 45:30 – Embracing AI and collaboration: how technology and human connection are shaping the next era of business leadership. Todd is a trusted advisor and outside general counsel for private, closely held, and family-owned businesses. A former Air Force officer and experienced construction law attorney, he brings a unique perspective to risk management, compliance, and strategy. Before joining Frost Brown Todd, he spent seven years as General Counsel for Baker Concrete Construction, overseeing all legal and enterprise risk functions. Todd provides practical, strategic counsel on contracts, disputes, HR, and governance, helping companies strengthen operations and seize growth opportunities. His proactive, business-minded approach helps clients manage risk, plan for succession, and position their organizations for long-term success. Company Website: https://frostbrowntodd.com/ Linkedin: https://www.linkedin.com/in/todd-wilkowski-8802286/ For more information about my services or if you just want to connect and have a chat, reach out at: https://dropinceo.com/contact/See omnystudio.com/listener for privacy information.

Vom IT-Experten zum strategischen Partner – der Neustart: Wie IT-Unternehmen in der KI-Ära strategisch führen statt nur liefernErinnert ihr euch noch, als es reichte, einfach gut in seinem Job zu sein? Als Fachexpertise allein ausgereicht hat, um Projekte zu gewinnen? Diese Zeiten sind vorbei. Johannes und Eric öffnen ein neues Kapitel – und nehmen euch mit auf eine Reise, die eure Art zu arbeiten fundamental verändern wird.Nach sieben Jahren Podcast und zehn Jahren Unternehmenserfahrung schlagen die beiden einen radikalen neuen Weg ein. Warum? Weil sie täglich sehen, wie IT-Unternehmen und Wissensarbeiter vor einer existenziellen Frage stehen: Wie bleibt man relevant, wenn KI ganze Geschäftsmodelle auf den Kopf stellt? Wenn Kunden plötzlich fragen: "Wenn ihr die Hälfte mit KI macht, müsst ihr dann nicht günstiger werden?"Ihr werdet erleben, wie der Wandel vom Experten zum Trusted Advisor gelingt – vom Reagieren zum strategischen Führen, von der verlängerten Werkbank zum unverzichtbaren Partner. Johannes und Erik teilen nicht nur Interviews mit Vordenkern aus der Branche, sondern nehmen euch mit hinter die Kulissen: ihre eigenen Werkzeuge, Live-Reflexionen nach Gesprächen und ehrliche Einblicke in das, was bei ihnen im House of Trusted Advisor täglich passiert.Das ist kein weiterer KI-Podcast. Das ist ein Manifest für eine neue Art zu arbeiten – menschlicher, strategischer, vertrauensvoller. Perfekt für alle, die nicht nur überleben, sondern die nächste Dekade aktiv mitgestalten wollen.Melde dich KOSTENFREI für unsere nächste Webinarreihe an: https://hub.scaling-champions.com/webinareWeitere Trusted Advisor Inhalte findest du auf YouTube:https://www.youtube.com/@scalingchampionsDu hast Fragen, Anregungen oder Kritik? Dann kontaktiere uns hier:WhatsApp0162 674 417Mailpodcast@scaling-champions.comLinkedInEric Osselmann Johannes Rasch Lasst uns gerne ein Abo hier und bewertet uns!

https://www.linkedin.com/in/christophkarger/https://www.linkedin.com/company/gotonetworkhttps://www.linkedin.com/in/quotaleague/Summary (AI) In dieser Folge von Go To Network spricht Christoph Karger mit Christian Krause über die Frage, wie wir in einer Welt voller Noise, Automation und Kaltakquise noch Vertrauen aufbauen – und warum Social Selling dafür der entscheidende Schlüssel ist. Christian gehört zu den bekanntesten Stimmen im deutschsprachigen LinkedIn-Kosmos und teilt seine Perspektive auf eine Vertriebswelt, in der Tools austauschbar sind – Beziehungen aber nicht. Im Gespräch geht es um die provokante These: „Cold Outreach zielt nur auf 3 % des Marktes – der Rest wird ignoriert.“ Gemeinsam analysieren Christoph und Christian, warum klassische Outbound-Playbooks kaum noch funktionieren, wie moderne Buyer wirklich Entscheidungen treffen und warum LinkedIn heute weit mehr als nur eine Content-Plattform ist. Es geht um praktische Ansätze für Trust-basierte Pipeline-Generierung, neue Anforderungen an SDRs, moderne Prospecting-Workflows und die strategische Rolle von Empfehlungen im Vertriebsprozess. Eine Folge für alle, die Sales nicht mehr als Zahlenspiel, sondern als Beziehungsaufbau verstehen – und wissen wollen, wie man sich in der Masse differenziert. Takeaways Social Selling ist nicht Social Media – es ist Relationship-based Selling.Die Buying Journey beginnt oft Monate vor dem ersten Call.Vertrauen entsteht, lange bevor der Kunde deine Website sieht.Empfehlungen und Sichtbarkeit multiplizieren deine Erfolgsquote.LinkedIn ist kein Kanal – es ist ein Vertrauensraum.SDRs müssen heute recherchieren, schreiben, präsentieren – nicht nur callen.Die besten Sales-Teams bauen Pipeline nicht durch Masse, sondern durch Nähe.Content ist kein Selbstzweck – sondern der Türöffner für echte Gespräche.AI kann helfen – aber Vertrauen kannst du nicht automatisieren.Wer als Mensch sichtbar ist, wird als Anbieter relevant. Sound Bites „Cold Outreach zielt auf 3 % – was machst du mit den anderen 97?“ „Menschen kaufen nicht dein Tool – sie kaufen dir ab, dass du ihr Problem verstehst.“ „LinkedIn ersetzt nicht den Call – aber es macht ihn wirksam.“ „Trust-based Selling ist kein Trend – es ist die logische Reaktion auf die letzten 10 Jahre.“ „Social Selling heißt nicht Selfie – es heißt Relevanz zur richtigen Zeit.“ „Wer sichtbar ist, wird erinnert – und wer erinnert wird, wird gefragt.“ „Eine gute Empfehlung ersetzt 20 Follow-ups.“ „AI macht deinen Outreach schneller – nicht besser.“ „Die erfolgreichsten SDRs heute? Mini-Marketer mit Persönlichkeit.“ „Wenn dein Content nicht differenziert – wie soll es dann dein Pitch?“ Chapters 00:00 Begrüßung & langer Anlauf mit Christian 02:45 Die unbequeme Wahrheit im Sales – Kundenverhalten hat sich geändert, wir nicht 06:00 Warum klassisches Outbound an seine Grenzen stößt 08:00 Buying Journey vs. Funnel – und wo Outbound ins Leere läuft 11:00 Social Selling richtig verstanden – nicht nett, sondern wirksam 14:00 LinkedIn in Teams: Wer ist verantwortlich und wie funktioniert das wirklich? 18:00 Metriken, Anreize und Tools – wie du Social Selling messbar machst 21:00 Wie SDRs sich heute strukturieren sollten – Zeit, Tools & Taktik 26:00 Referrals als Gamechanger – wie Empfehlungen Outbound verändern 30:00 Der richtige Umgang mit LinkedIn – Notifications statt Feed 35:00 Wie du Vertrauen durch Netzwerk aufbaust 38:00 Warum Content-Strategie kein Zufall sein darf 43:00 Vom Junior zum Trusted Advisor – wie lange dauert es wirklich? 47:00 Was AI kann – und wo Menschlichkeit der Unterschied bleibt 50:00 Wrap-up: Vertrauen, Sichtbarkeit, Relevanz 51:20 Wo du Christian findest – LinkedIn & Quota League

From Army Artillery Officer to Managing Director in Consulting Lauren Kordzik, Principal at Cameron-Brooks, sat down with Cameron-Brooks alum Pat Curran to discuss his leadership journey from the military to consulting. When Pat left the Army in 2013, he had a strong operations background and years of leading teams under pressure. After active duty, Pat started his business career at EMCOR and later continued to grow his career at CBRE and through his MBA at Penn State. Today, he serves as Managing Director at Greencastle Associates, a 100% veteran-owned consulting firm. While Pat relied on his leadership skills from the Army, Pat emphasized the importance of continuous growth and improvement. Below are some key highlights from the conversation as well as Pat's advice for evolving as a leader. Building a Leadership Style for Business When reflecting on how he adjusted his leadership style, Pat shared a few key tips: Balance confidence and humility. Know what you bring to the table, but stay open to learning. Lead from the trenches. Build trust through what you do, not just your title. Be transparent. Be willing to admit mistakes and work with people, not above them. Evolve how you lead. Command structure works in the military. In business, influence, collaboration, and reading the room matter more. In addition to advice about leadership style, Pat has advice for the aspiring consultant. Advice for Building a Career in Consulting For those looking to one day be a managing director in consulting, Pat has some advice: Work on your people skills. Technical knowledge matters, but relationships are what move your career forward. Listen first, validate what you hear, and show clients you care beyond just getting the deal. Think like an entrepreneur. Especially in smaller firms, be ready to jump in wherever you're needed and help the company win. Understand what consulting is really about. You're there to solve client problems and deliver real results. Keep reading. Pat recommends The Go-Giver, Trusted Advisor, Getting Naked by Patrick Lencioni, and What Got You Here Won't Get You There by Marshall Goldsmith. Want to hear more from Pat? Check out our full conversation on the podcast. At Cameron-Brooks, we help officers transition from the military into another fulfilling career in business. Whether you are looking to move from the military to consulting or you are looking to explore your options, we're here to help. Want to learn more about a career in consulting? Check out our career fields page. Want advice about your marketability in the business world? We would be happy to talk.

Send us a textGuest: Brent Adamson, Co-Author of The Framemaking Sale & Co-Founder of A to B InsightSaaS sales teams obsess over beating competitors—but the real battle isn't across the table. It's in the buyer's mind.In this episode, Brent Adamson—co-author of The Challenger Sale and The Challenger Customer and Co-Founder of A to B Insight—joins host Ken Lempit to reveal why most SaaS deals are lost to no decision at all, and how his new book, The Framemaking Sale, helps buyers build the confidence to act. Brent explains how the sales playbook has evolved from “teach them what to think” to “help them trust themselves”—and why the future of B2B growth depends on changing how we sell, not what we sell.Key insights from this episode:Why no decision—not competitors—is killing SaaS dealsHow to turn buyer anxiety into deal confidenceWhy “trusted advisor” means helping customers trust themselvesHow marketing and sales can guide smarter, faster SaaS buyingThe mindset shift every B2B sales leader needs nowIf you're a B2B SaaS CRO, CMO, or founder looking to increase close rates, reenergize your go-to-market, and win against the status quo, this conversation will change how you think about selling.---Not Getting Enough Demos? Your messaging could be turning buyers away before you even get a chance to pitch.

In Episode 144 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Gary Manchel, the all-time winningest men's basketball coach at Mercyhurst (PA) University, to talk leadership and change management. Among the topics discussed are how to stay focused on your core goals while experiencing significant change, best practices for leading a growing staff, how to sustain success despite change, and how to raise expectations to achieve new success. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.  The RSPA is North America's largest community of VARs, software providers, vendors, and distributors in the retail, restaurant, and grocery verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers member-to-member warm introductions, education, legal advice, industry advocacy, and other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire, which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org. 

The Trusted Advisor — Insights from Charles H. Green in conversation with Subhanjan Sarkar

Thanks to our Partners, Shop Boss and AppFueledKim Walker and Michael Doherty dig into what really happens at the front counter of an auto repair shop and why the service advisor's role can make or break your marketing efforts. From real-world auditing tips to skill-building strategies, Michael shares how shops can turn their advisors into trusted consultants instead of order takers. You'll hear practical advice on improving communication, handling tough days like a pro, using body language that builds trust, and even his traffic light method for explaining repairs in a way customers actually understand.If you're an auto repair shop owner or manager looking to strengthen your team, boost customer trust, and turn your service advisors into your strongest marketing asset, this episode is a must-listen.

What happens to innovation, team dynamics, and trust in organizations when a significant portion of employees are emotionally fragile, risk-averse, and struggle with interpersonal interactions? In this episode of the Delighted Customers podcast, I dive into the profound impact of generational shifts on workplace culture, leadership, and customer experience. Drawing insight from the best-selling book, The Anxious Generation by Jonathan Haidt, my guest Charlie Green and I explore how Gen Z—shaped by overprotective parenting, the rise of social media, and the isolating effects of Covid—are changing the future of professional services firms and beyond. The implications are not just for the workplace, but for entire industries that rely on innovation, adaptability, and trustworthiness from their teams. You need to listen to this episode because Charlie Green is not just an expert on trust—he literally wrote the book on it! As the co-author of The Trusted Advisor and founder of Trusted Advisor Associates, Charlie brings unparalleled authority and hands-on experience to the discussion. If you're responsible for hiring, leading, or influencing teams in any organization, Charlie offers the data, the anecdotes, and the actionable advice you need to spot warning signs and respond effectively. Here are three questions Charlie answers during our conversation: What are the biggest risks facing organizations as Gen Z moves into leadership roles? How can managers recognize and respond to "emotional fragility" and risk-aversion in their teams? What practical strategies can leaders use to build trust, resilience, and effective collaboration in a hybrid, post-pandemic world? Don't miss this timely episode! Listen and subscribe to the Delighted Customers podcast on Apple Podcasts and Spotify—plus, it's available on all your favorite podcast platforms. Meet Charlie Green Charlie Green is the co-author of The Trusted Advisor and author of Trust-Based Selling. As founder of Trusted Advisor Associates, Charlie has trained, coached, and consulted with thousands of professionals in global firms like Accenture, McKinsey, and the Big Four. His expertise centers on the mechanics of trust, trustworthiness, and how deep human connection drives the best business outcomes. With decades of experience and a powerful network, Charlie is a sought-after advisor, webinar host, and keynote speaker, especially on topics of leadership and organizational culture. Charlie holds credentials in consulting and business development, and he's committed to helping leaders at every level create more resilient, responsive, and trustworthy organizations. Connect with Charlie on LinkedIn here. Show Notes & References The Anxious Generation by Jonathan Haidt (NYT Best Seller) Trusted Advisor Associates: https://trustedadvisor.com Charlie Green's LinkedIn: https://www.linkedin.com/in/charliegreen/ Robert Putnam, Bowling Alone (book reference) Contact Charlie Green: cgreen@trustedadvisor.com Subscribe, listen, and let me know what resonates!

In this engaging episode of MSP Business School, host Brian Doyle sits down with George Mellor, founder of VCIO Growth, to discuss transforming the roles of Virtual Chief Information Officers (VCIOs) within Managed Service Providers (MSPs). The conversation shines a light on the evolving landscape of QBR processes and the critical need for VCIOs to focus on client business outcomes rather than mere technical metrics. George shares insights from his journey in the MSP space, offering expertise on enhancing client relationships and maximizing business value. Throughout this episode, listeners are invited to explore how MSPs can avoid the commodity trap by emphasizing strategic client interactions. George discusses the pitfalls of focusing QBRs on ticket numbers and refresh cycles, urging a shift towards aligning technology initiatives with the client's business objectives. The discussion also delves into the potential of AI in MSP operations. By initiating AI conversations with clients, MSPs can harness new opportunities for business growth and demonstrate their value as trusted advisors in the tech space. This episode is packed with practical advice and innovative strategies for MSPs looking to enhance their VCIO capabilities. Key Takeaways: VCIOs need to focus on the client's business objectives rather than just showcasing technical achievements. Effective QBRs should integrate a strategic narrative that aligns with the client's long-term goals and business outcomes. AI presents a significant opportunity for MSPs to innovate and lead conversations with clients about technology governance and security. By engaging in deeper strategic dialogues, MSPs can transition from being seen as vendors to becoming integral business partners. Fractional VCIO services can bridge knowledge gaps and prepare MSPs for more effective client interactions, ultimately driving business growth. Guest Name: George Mellor LinkedIn page: https://www.linkedin.com/in/george-mellor-kloudreadiness/ Company: vCIO Growth Website: https://vciogrowth.com/ Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

How can trust transform a workplace and its culture?Meet Roy Reid!Roy is an Inspirational Keynote Speaker, Trust and Performance Coach. He believes that reaching your highest potential requires a commitment to training -- continuing education, mentorship, coaching, and counsel."Trusted Advisor" is the best description of how Roy works with leaders. He can get to the heart of the matter and help you navigate to the right outcomes using the Trust Transformation Framework.In his book, The Trust Transformation, Roy unveils a revolutionary approach to fostering deeper connections and achieving success in one's personal and professional life.This science-backed framework supports individuals and organizations seeking to improve their health, well-being, resilience, and performance through the transformational power of trust. Roy has been recognized as one of the Top 100 Thought Leaders in Trustworthy Business and will provide your organization, meeting, or event with meaningful engagement, value, and results.Key Points:- how most leaders assume trust- communication and its relation to trust- can you expect loyalty without trust?- installing the Trust Operating System in your organization- a Trust Contract that leads to accountability- the high-impact outcomes resulting from trust transformation- the correlation between trust and wellness- the 4 attributes of transformational trust...and so much more!Connect with Roy:Website: https://www.roywreid.comAdditional Resources:The Trust Transformation by Roy Reid on AmazonFREE Trust Transformation Self Evaluation Tool: https://www.roywreid.comListen to the Podcast, subscribe, leave a rating and a review:Apple: https://podcasts.apple.com/us/podcast/how-to-build-trust-and-transform-your-workplace-w-roy-reid/id1614151066?i=1000731550974Spotify:   https://open.spotify.com/episode/5CvbEL1GqqFewYGKRJfphN?si=f_TXsCM6Qn-gU8isS84_fwYouTube: https://youtu.be/3OOTDtwSr8c

Championship leadership is rarely about talent alone. It's about consistency, values, and the willingness to do the unglamorous work—especially when no one is watching. For Ross Bernstein, a Hall of Fame speaker and best-selling author of nearly 50 sports books, that truth has been reinforced across thousands of interviews with the world's top athletes and coaches. The most successful leaders, whether in sports or business, operate by a code—one built on trust, culture, and an unwavering commitment to doing things the right way. Bernstein's work focuses on decoding what separates winning teams from the rest. His research draws not only from statistical trends, but from raw, behind-the-scenes conversations inside locker rooms, press boxes, and dugouts. Championship leadership, he explains, isn't about flash or status. It's built on daily habits, strong relationships, and a team-first mentality that fuels performance over the long haul. Integrity is a recurring theme in Bernstein's message. Drawing parallels between sports and business, he emphasizes that true leaders are defined by how they win—not just whether they win. “Anyone can cheat,” he points out. “But being a champion is about doing things the right way, even when it would be easier not to.” That distinction between gamesmanship and character is where trust is built, and where long-term success takes root. In high-performing teams, the culture often mirrors that of the locker room. There's a shared commitment, a sense of personal responsibility, and an understanding that no one wins alone. Whether it's a quarterback investing in private coaching to stay competitive well into his 40s or a top-producing business executive building meaningful client relationships beyond the sales pitch, the edge comes from discipline, preparation, and a relentless work ethic. Bernstein often points to examples like Tom Brady—not because of his accolades, but because of the less visible effort that fueled them. While most people see the highlight reels, they don't see the nutritionists, neurologists, and sleep coaches behind the scenes. That level of commitment is what championship leadership requires: doing the work that others won't, without cutting corners, and without needing applause. In the business world, the lesson is the same. Top performers don't simply show up when it's convenient. They stay ahead by consistently executing the fundamentals. They invest in their teams. They show up with curiosity and ask questions. They visit their clients' operations in person. And perhaps most importantly, they build relationships that aren't transactional—they're built on trust and value. For leaders aiming to build stronger cultures, Bernstein encourages shifting the mindset from hiring the “best” people to hiring the right people. He recalls how legendary coach Pat Summitt built her championship legacy not by recruiting the top-ranked players, but by finding those who shared her values, work ethic, and team-first mentality. It's a powerful reminder that championship leadership begins with alignment—not just with skills, but with culture, attitude, and mission. Trust, according to Bernstein, isn't given. It's earned through behavior, consistency, and shared experience. It also requires a willingness to teach, not just manage. He recalls how Summitt saw herself more as a teacher than a coach—a subtle but powerful shift that cultivated loyalty, performance, and team cohesion. The idea that “will beats skill” echoes throughout Bernstein's work. While some athletes are born with undeniable gifts, most reach the top through effort, sacrifice, and resilience. It's the same for business leaders. Talent might open the door, but championship leadership is what keeps it open—and expands the path for others. Ultimately, leadership isn't about being the loudest voice in the room or the name at the top of the org chart. It's about showing up every day, doing the work, and holding yourself to a higher standard. Bernstein's insights serve as a reminder that greatness leaves clues—and that those clues are often hidden in plain sight. Watch the full episode on YouTube. Fordify LIVE airs every Wednesday at 11:00 a.m. Central across all social media platforms. New podcast episodes of The Business Growth Show drop every Thursday. About Ross Bernstein Ross Bernstein is a Hall of Fame keynote speaker and the best-selling author of nearly 50 sports books. With over 25 years of experience studying championship teams, Ross shares powerful insights on leadership, integrity, and performance drawn from thousands of interviews with elite athletes and coaches. His signature program, The Champion's Code, explores the DNA of what makes great teams and individuals successful—both in sports and in business. Ross has spoken on all seven continents to audiences ranging from Fortune 500 companies to global associations, delivering high-energy presentations that challenge leaders to think differently and lead with purpose. To learn more about Ross Bernstein and his speaking programs, visit www.RossBernstein.com. About Ford Saeks Ford Saeks is a Business Growth Accelerator with over two decades of experience helping businesses—from startups to Fortune 500s—generate over a billion dollars in sales. As President and CEO of Prime Concepts Group, Inc., he specializes in helping organizations attract loyal customers, expand brand awareness, and ignite innovation. An accomplished entrepreneur, Ford has founded more than ten companies, authored five books, holds three U.S. patents, and is widely recognized for his expertise in AI-driven marketing and strategic growth. He recently spoke at the Unleash AI for Business Summit, where he showcased how AI is reshaping business operations and customer engagement. Learn more at ProfitRichResults.com and watch his TV show at Fordify.tv.

http://www.scaling-champions.com/trusted-advisorLink zum Scaling Hub: ⁠hub.scaling-champions.com/⁠In dieser Episode des Scaling Champions Podcasts spricht Pascal Kocher, ehemaliger CEO von Netrics, über seine Reise von einem kleinen IT-Unternehmen zu einem bedeutenden Akteur im Bereich Managed Services. Er teilt seine Erfahrungen über Wendepunkte in seinem Leben, die Herausforderungen und Chancen, die mit dem Wachstum und der Skalierung eines Unternehmens verbunden sind, sowie die Rolle von Private Equity in diesem Prozess. Zudem diskutiert er die Bedeutung von Unternehmenskultur, Vertrauen und Kommunikation mit Mitarbeitern, während er sich auf die Transformation zum Trusted Advisor konzentriert. Die Episode bietet wertvolle Einblicke in die Zukunft des Unternehmens und die Herausforderungen, die mit der Digitalisierung und der Integration von KI verbunden sind.00:00 Einführung in die Reise von Netrics03:12 Wendepunkte im Leben von Pascal Kocher05:51 Der Übergang vom Wirtschaftsprüfer zum Unternehmer09:02 Wachstum und Skalierung im Unternehmen11:37 Die Rolle von Private Equity in der Unternehmensentwicklung15:00 Kultur und Dynamik in der Unternehmensführung17:38 Vertrauen und Kommunikation mit Mitarbeitern20:52 Die Transformation zum Trusted Advisor23:37 Marktanpassungen und Kundenorientierung26:55 Plattformgedanke und strategische Initiativen29:38 Integration von Unternehmen und Kundenreise32:34 Zukunftsperspektiven und die Rolle von KI35:41 Führungsaufgaben in der digitalen Transformation38:55 Die Bedeutung von Menschlichkeit im Business41:36 Ausblick auf die Zukunft des Trusted Advisors44:48 Abschluss und persönliche Reise von Pascal KocherUnsere Doku-Serie⁠“Die Aufsteiger - Deutschlands Scaling Champions”⁠:https://youtu.be/5m9TXugzfJg?si=Gf8wFa9aN70udafVLasst uns ein Abo hier, bewertet uns und kontaktiert uns gerne für Fragen, Anregungen oder Kritik!Per Whatsapp: 0162 6734417Per Mail an: ⁠⁠podcast@scaling-champions.com⁠⁠Per LinkedIn⁠Eric Osselmann⁠⁠: http://bit.ly/37ttBsl⁠⁠Johannes Rasch⁠⁠: http://bit.ly/31ZMORj⁠Unsere Bücherliste zum Podcast⁠⁠: https://bit.ly/2PmVe2U⁠Unsere Weinliste zum Podcast⁠: https://bit.ly/2MNqpD8

http://www.scaling-champions.com/trusted-advisorLink zum Scaling Hub: ⁠hub.scaling-champions.com/⁠In dieser Episode des Scaling Champions Podcasts diskutieren die Gastgeber mit Jonas Miedl über die Zukunft der Managed Service Provider und die Rolle des Trusted Advisors. Jonas teilt seine persönlichen Wendepunkte, Herausforderungen im Unternehmertum und die Bedeutung von Beziehungen und Empathie im Geschäft. Zudem wird das Recruiting und die Entwicklung von Talenten thematisiert, sowie die Strategien zur Skalierung und das Wachstum durch Akquisitionen. Abschließend wird die Rolle des Menschen in einer zunehmend digitalen Welt beleuchtet und persönliche Erkenntnisse von Jonas geteilt.00:00 Einführung in die Managed Service Provider02:52 Wendepunkte und persönliche Entwicklung05:50 Herausforderungen und Lektionen im Unternehmertum08:38 Der Weg zum Trusted Advisor11:41 Die Bedeutung von Beziehungen und Empathie14:23 Recruiting und Entwicklung von Talenten17:43 Skalierung und Wachstum durch Akquisitionen20:34 Zukunftsvisionen und technologische Trends23:37 Die Rolle des Menschen in der digitalen Welt26:19 Abschluss und persönliche Erkenntnisse

Check out the TIES Sales Showdown at www.tx.ag/TIESVisit The Sales Lab at https://thesaleslab.org and check out all our guests' recommended readings at https://thesaleslab.org/reading-listTo listen to The Sales Lab Podcast on your favorite apps, visit https://thesaleslab.simplecast.com/ and select your preferred method of listening.Connect with us on Facebook at https://www.facebook.com/saleslabpodcastConnect with us on Linkedin at https://www.linkedin.com/company/thesaleslabSubscribe to The Sales Lab channel on YouTube at  https://www.youtube.com/channel/UCp703YWbD3-KO73NXUTBI-Q 

In Episode 143 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with Ansley Hoke, Senior Vice President of the Integrated Solutions Group at ScanSource, to discuss “stickier” solutions that VARs and ISVs can offer to merchants. Among the topics discussed are connected devices, IT aggregation, AI, and mobile device management. Hoke also shares insights into her leadership journey including how leaders need to understand “the power of pause.” “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org. The RSPA is North America's largest community of VARs, software providers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers member-to-member warm introductions, education, legal advice, industry advocacy, and other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire, which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org.

In this episode Kul welcomes HR and mediation expert Trish Hewitt for a candid conversation on why some executive teams thrive while others struggle. Together, they explore the vital role of leadership in shaping culture, the importance of trust and healthy conflict, and how vulnerability and emotional intelligence can transform boardrooms. Drawing on powerful real-world examples and proven frameworks such as The Five Dysfunctions of a Team, they reveal how senior leaders can shift from siloed thinking to collaborative, organisation-wide impact. For large organisations looking to elevate their leadership capability, this episode offers both inspiration and practical insights. Publications we referred to:

In this episode, David Warren – Co-Founder and Chairman of Bridgeford Trust Company – is joined by Matthew Hoffman, Founder of Trusted Advisor, an exclusive network for advisors to high-net-worth clients in entertainment, music, and pro sports worlds, of which Bridgeford is a proud member. Listen in as Matthew shares his entrepreneurial journey from architecture and technology startups to creating Trusted Advisor, an organization that has quickly become a global platform connecting top-tier professionals. What began as a solution to an unstructured and underserved space has grown into a 600+ international member network. Together, David and Matthew explore the origins and entrepreneurial spirit behind Trusted Advisor and how it fills a critical gap for private client advisors by bringing real value through education and thought leadership. They discuss the importance of building networks rooted in credibility, reputation, and trust—particularly for athletes, entertainers, and influencers navigating complex financial and personal challenges—as well as the organization's rapid international growth and what lies ahead for the platform.

In Episode 142 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with John Giles, President of ISV Round 2 POS, to discuss the retail IT VAR of the future. Giles begins with a tour of his VAR company, Butler Business Systems in Butler, PA, and then provides his thoughts on designing a “VAR for our kids' generation,” why he continues to bet on the channel, expected business model changes for VARs and ISVs, and actions resellers should take so they are a VAR of the Future. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org. The RSPA is North America's largest community of VARs, software providers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers member-to-member warm introductions, education, legal advice, industry advocacy, and other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire, which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org. 

What if the very thing you're hiding is the key to your greatest strength?In this episode of the Dads Making a Difference Podcast, Cam sits down with Brian Seim, Christian, husband, father of five, and founder of the Kingdom Family Leader movement, to talk about breaking isolation, facing your past, and surrounding yourself with the kind of men who sharpen you for life and legacy.Brian opens up about his own journey, growing up with an absent father, navigating personal struggles, and learning that vulnerability is not weakness but the starting point for true leadership. From years in coaching and masterminds, he's learned that success without connection leaves men feeling empty, and that the path to fulfillment starts with owning your story and inviting others into it.This conversation will challenge you to:Identify the real reason you might be isolating yourselfEmbrace the power of brotherhood and authentic conversationsUnderstand the difference between coaching and a true mastermindBuild a support network that calls out your blind spots and celebrates your winsBalanced Dad Blueprint Connection:Peak 1: Foundation – Strong Body, Clear Mind → The mental clarity and emotional resilience that comes from dropping the maskPeak 2: Alignment – Purposeful Priorities → Surrounding yourself with men who help you align actions with your valuesPeak 3: Legacy – Lasting Impact → Modeling openness, trust, and integrity for your family and communityIf you've ever felt the pressure to “have it all together” while silently struggling, this is your call to step out of isolation and into a trusted circle of men who will help you grow.

In Episode 141 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with COCARD's Dan Brattland to discuss leadership communication best practices. Among the topics discussed are how to teach effective communication throughout your organization, how to establish credibility, the importance of preparing and asking questions, and why you should keep your team “in the information loop.”  “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.  The RSPA is North America's largest community of VARs, software providers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers member-to-member warm introductions, education, legal advice, industry advocacy, and other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire, which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org.

JR—Arizona's go-to home insurance specialist—breaks down how your policy can speed or stall a mortgage, refi, or HELOC. He shows what lenders verify (coverage limits, deductibles, replacement cost vs. ACV, effective dates, the mortgagee clause) and the gaps that jam closings—missing binders, wrong clauses, roof exclusions, HOA “walls-in” misunderstandings. Then he walks through the simple fixes he used on my policy to tighten coverage and cut costs: aligning limits with the appraisal, cleaning up endorsements, and timing the policy with closing so escrow stays smooth. Insurance built around your financing—not the other way around. An advisor beats a policy pusher every time. Join us for a conversation about one of Arizona's leading advisors, how his passion, love for God guides his business model.You can find out more about JR here: https://comparioninsurance.onemob.com/p/jrtheadvisorSupport the showPlease subscribe give us a review and share the show. Email show ideas or apply to be a guest at: info@coachclarence.com. We love your feedback.YouTube: Coach Clarence TVInstagram: www.instagram.com/clarencemfergusonInstagram: www.instagram.com/tharealcoachclarenceFacebook:https://www.facebook.com/groups/fitover40withcoachclarenceLinkedin:https://www.linkedin.com/in/clarencef/Pinterest: https://www.pinterest.com/CoachClarence/Twitter: https://twitter.com/fitnusbiznus

Send us a textIn this episode, I sit down with Maria Natapov, step-parenting and co-parenting coach, and facilitator of the BeH2O® framework, to explore how parents can work together — even after separation — to give their children the best chance to thrive.Maria shares practical, foundational communication strategies to help you collaborate with your child's other parent, reduce conflict, and create an environment where your kids feel safe, supported, and free from stress. She touches on the importance of discovering your deeper “why” in parenting — and how that clarity can guide your interactions, improve relationships, and bring more purpose into every area of your life.In my questions to Maria, I want to know the hard stuff: How do we do this with difficult co-parents? What do we do when there are issue that come up that aren't in our divorce decree? What if the other parent refuses to attend a joint program like this? Let's dive in!If you've ever wondered how to navigate co-parenting with less tension and more teamwork, this conversation will give you tools, hope, and a clear path forward.*About Maria: Maria is a Stepparenting and Co-Parenting Expert and Trusted Advisor to Divorce Professionals, Financial Advisors, and Parenting Coaches and Vice Chair of The Sparrow Collective, a non-profit dedicated to creating supportive housing for women and children going through divorce.Maria offers a caring and playful coaching approach, empowering clients to blend their families with joy and confidence. As a daughter of divorced immigrant parents and a stepparent herself, she understands the unique communication challenges in blended families and the importance of innovative support systems.Using the BeH2O methodology, a signature 4-step energy-focused process, and Rapid Resolution Sessions, Maria helps divorced parents and stepparents transition from chaos to harmony. She strengthens caregivers' values, fosters partner alignment, and builds and strengthens connection with children and stepchildren.Maria has supported numerous families through her VIP Stepparenting Breakthrough and model and her podcast, Synergistic Stepparenting. Learn more at www.SynergisticStepparenting.com.Here's the link to register and learn more about *BeH2O® Drop-In Class*:https://app.acuityscheduling.com/schedule.php?owner=20831266&appointmentType=80433790Connect with her here: website: https://SynergisticStepparenting.comLinkedIn: https://www.linkedin.com/in/synergisticstepparenting/Facebook: https://www.facebook.com/maria.natapov/Support the showEmail: Allison@radiatenrise.comFree 30 Min Root Cause Call Join Radiate and Rise Together - Survivor Healing Community for Women To send a DM, visit Allison's profiles on Instagram and Facebookhttps://www.instagram.com/allisonkdagney/https://www.facebook.com/allisonkdagney/To learn more about my Programs visit the websitewww.radiatenrise.com*Formerly (The Emotional Abuse Recovery Podcast)

Have you ever wondered what happens when you break someone's trust and how you can ever rebuild it? Welcome to an exciting new episode of The Ripple Effect Podcast. I'm Steve Harper, and today's conversation will change the way you think about trust. My good friend Scott Carley, a trust-building and leadership rockstar, is here to talk about his powerful new book, Can I Trust You? Scott shares his personal story of losing trust and painstakingly rebuilding it, revealing hard-won lessons on how to cultivate trust that lasts. Also known as The Change Energizer, Scott Carley is a sought-after Motivational Keynote Speaker, Business Consultant, and Trusted Advisor, renowned for his dynamic approach to leadership. With his Trust Credit Score™ framework, Scott is helping leaders, teams, and organizations accelerate the speed of cooperation, rebuild fractured reputations, and create elite high-trust teams. Over the years, he has coached thousands of CEOs and leadership teams across all 50 states and nine countries, driving measurable breakthroughs in performance, productivity, and profitability. As the author of Can I Trust You?, Scott ignites a timely conversation about the hidden force driving success in today's workplace: trust. His mission is to empower success-driven leaders, helping them achieve their biggest goals again and again. So, take a minute to pause and reflect. Are you struggling to mend broken trust in your relationships, your team, or as a leader? Put on your earphones, press play, and discover how trust influences every aspect of your life and business. Listen now and start rebuilding trust one step at a time!   Ripple with Scott Carley  Website: http://www.scottcarley.com/ LinkedIn: linkedin.com/in/scarley   Ripple with Steve Harper Instagram: http://instagram.com/rippleon Facebook: https://www.facebook.com/rippleon X: https://twitter.com/rippleon Website: http://www.ripplecentral.com    Stay in the loop by being a part of the Ripple mail list: https://ripplecentral.com/subscribe Be a Patron: https://www.patreon.com/SteveHarper Join our ever-growing community of Ripplers in The Pond: https://ripplecentral.com/pond    

What if your biggest breakdown became the start of your most powerful business breakthrough? In this week's episode of Lead Your Life, I sit down with Diane Cunningham Ellis, a powerhouse business coach, author of 12 books, and the unapologetic creator of the Masterpiece Mastermind. Diane's journey is one of courage, conviction, and calling. From surviving a literal plane crash to walking away from a marriage that no longer aligned with her purpose, she shares how choosing faith, fierce clarity, and bold self-leadership helped her transform her life, and turn her business into a movement. Together, we explore what it means to build a business as a faith-based female entrepreneur without hiding the broken pieces. Diane is proof that your story doesn't disqualify you, it qualifies you. Especially when you remember that you are, in fact, God's masterpiece. ☑️ What it really takes to lead after divorce, doubt, and fear ☑️ Why Diane almost gave up on her mastermind, and what God revealed instead ☑️ How your business can become a ripple effect of healing, legacy, and movement This conversation is raw, real, and faith-fueled, perfect for the woman who's ready to build with boldness, reclaim her story, and lead her business like the masterpiece she already is. Subscribe and listen now to remember what's possible when you lead your life in alignment with your calling. More About Diane: Diane Cunningham Ellis, M.Ed. is a Business Strategist, Courage Coach and Trusted Advisor with 25 years of experience teaching thousands of women.  She founded the National Association of Christian Women Entrepreneurs in 2010 and sold it in 2017. She offers private coaching, business consulting and masterminds for women who want to create profitable communities to scale their impact, influence and income.   She has a Masters Degree in Counseling, has written 12 books and is proud to have 12 years of recovery from alcoholism.  She is married to her retired FBI agent turned private investigator husband and has also survived a plane crash.  Website: https://DianeCunningham.com FB:  https://www.facebook.com/DianeCunningham YT:  https://www.youtube.com/@DianeCunningham LinkedIn: https://www.linkedin.com/in/dianecunninghamellis/   HOW I CAN SUPPORT YOU

In Episode 140 of “The Trusted Advisor,” RSPA CEO Jim Roddy sits down with retail strategist Carl Boutet and channel expert Mike Monocello about their top takeaways from RetailNOW 2025, held July 27-29 at Caesars Palace in Las Vegas. Among the topics discussed are AI, data monetization, the ever-changing channel, technology diversity, managed services, and the next generation of retail IT channel leadership. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.  The RSPA is North America's largest community of VARs, software providers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers member-to-member warm introductions, education, legal advice, industry advocacy, and other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire, which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org. 

In this episode of Mission Matters, host Adam Torres interviews Mark Musselman, Coach, Trusted Advisor, and Speaker at MX5 Consulting. Mark shares his deeply personal journey of taking over his family business at 30, enduring its bankruptcy during the 2008 financial crisis, and emerging with a renewed mission: to help business owners and executives break free from pretense, confront hard truths, and lead with clarity. His story highlights the value of coaching, the complexity of family dynamics in business, and why intentional succession planning is vital for long-term success. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: https://missionmatters.lpages.co/podcastguest/ Visit our website: https://missionmatters.com/ More FREE content from Mission Matters here: https://linktr.ee/missionmattersmedia Learn more about your ad choices. Visit podcastchoices.com/adchoices

Customer success professionals are often thrown into the deep end. They are told to act like trusted advisors, which includes driving adoption, building relationships, or uncovering growth opportunities without being given clear instructions or training on what to do.That's why I wrote The Strategic Customer Success Manager — and why I joined a recent webinar with CS Insider to provide some assistance to CSMs. We mainly focused on how to build more trusted relationships with clients and colleagues, and this post distills the key takeaways from that session. It will help you move from task manager to trusted advisor.You're operating as a task master and not even realizing itLet's get real: If your day is filled with sending “just checking in” emails, logging product bugs, or reacting to renewal reminders, you're operating as a task manager.A trusted advisor, on the other hand, earns a seat at the strategic table. Their customers typically don't ignore their messages or meeting requests. Why? Because they bring insights, not just unstructured agendas.The trusted advisor starts with the customer's business, not just their product usage.Three Ways to Uplevel Your Role1. Start with the Company, Not the ProductTypical CSMs say:“I noticed you haven't used Feature X.”Strategic CSMs ask (a Bob London disruptive question):“If your leadership team were sitting around a table, what's the number one priority they would be discussing?”The difference?By trying to understand your customer's business and internal pressures, you position yourself to tie product capabilities directly to business outcomes. And that's where value lives.2. Focus on Impact, Not Just AdoptionAdoption is typically a vanity metric - it doesn't tell the whole story. Just because users are logging in doesn't mean you're making a difference.Ask yourself:* Are we solving the problem they hired us to solve?* Is our solution affecting their key KPIs?* Can they prove ROI internally?Better yet — help them prove it. At Siena, we created an ROI calculator to show savings and outcomes tied directly to our solution. Customers took it and ran straight to their execs with it. It made renewal a non-issue.3. Be Customer + Company CentricBeing customer-centric is a foundational element of being a customer success professional. But being customer and company-centric takes you to another level to the strategic layer.This means:* Bringing well-framed feature requests to the product team, not just a wishlist.* Saying “no” the right way — with alternatives and rationale.* Understanding your company's priorities so you can balance the two worlds.Your product team, sales team, and execs will trust you more. And your customers? They'll thank you for helping them see the big picture. You just need to communicate this in the right way (I go into this more in chapter 17 of the book).Building Trust: The Real DifferentiatorTrust is the foundation of strategic customer success. And it doesn't just come from solving tickets.Here's what it does come from:* Disruptive questions: Ask questions that make you and your customer a bit uncomfortable. In the webinar, I share a story where I ask the question, “Is there anything you hoped I'd ask but didn't?” This leads to an outpouring of information from the customer that helped us secure a two-year renewal.* Extreme ownership: Take responsibility when SNAFUs occur - don't place blame. The customer doesn't care who caused the issue. They just want it resolved. Focus on that and get away from the blame game. Do you really think someone intended to mess up? Probably not. In addition, don't throw other departments under the bus.* Vulnerability: Saying “I need help” — to your colleagues is OK. Asking for assistance isn't demonstrating weakness. It's showing that you're strong enough to admit that you can't handle everything on your own. Being vulnerable also means letting your clients know more about who you are as a person. When you do this, they will do the same and it will deepen your relationship.* Consistency: Follow through on what you commit to. Words are words until you act. If you fail to follow up or show up consistently, you damage trust.* Candor + Care: Saying no, kindly but firmly, when needed. If you've built a strong relationship with your clients, built on value and trust, you've earned the right to push back from time to time. It's not about your customers liking you - it's about achieving their business outcomes. Sometimes the answer is “I'm sorry, but we just can't do that”.You're not their buddy. You're not their therapist (ok, maybe you are). You're their partner. That's what being strategic means.Your Personal Roadmap to Becoming StrategicYou don't become a trusted advisor overnight. Just like your product has a roadmap, you need one too.Start here:* Pick one challenging question (e.g., “From 1–10, what are the chances you'd renew tomorrow?”).* Practice it. Use it with 3 clients this month.* Review responses with your team. What worked? What didn't?* Layer in more strategic techniques from there.And always bring a “golden nugget” to every call — a story, insight, feature, or piece of data that adds unexpected value.Final Thought: It's Not a Title — It's a MindsetBecoming a strategic CSM isn't about waiting for a promotion or new role. It's about how you show up right now.Ask better questions. Prepare deeper insights. Balance your customer's needs with your company's goals. And never forget: you are the differentiator.Let's make “strategic” the new standard.Here is the full video from CS Insider and feel free to ask me questions here. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit chadhorenfeldt.substack.com

What does it take to lead a 1,400-person organization while staying grounded, resilient, and connected to what truly matters? I sit down with Tim Lupinacci, CEO of Baker Donelson, to explore how he balances running one of the largest law firms in the U.S. with personal mental fitness practices, authentic leadership, and a vision for the future. Tim shares the pivotal moments that shaped his leadership philosophy, how reading and music fueled his early growth, and why he believes mental fitness is a competitive advantage in today's world. We also dive into how AI is reshaping the legal profession, the concept of micro-resilience, and how leaders can clear the path for others while taking care of themselves. Don't miss Tim's new book Everybody Leads, now available!   Show Notes 00:00 – Who is Tim Lupinacci? Family, faith, and leadership roots 02:00 – Growing up on the move: books, music, and self-discovery 05:00 – Building daily reading habits and why they fuel his leadership 07:00 – The importance of mental recovery for leaders 09:00 – How Tim stumbled into law and found a passion for problem-solving 11:00 – A tough lesson: the mistake that sparked his leadership journey 14:00 – The internal wrestling before stepping into the CEO role 16:00 – Launching "Baker Next" and overcoming early setbacks 19:00 – Staying the course through crisis and building team accountability 20:00 – The future of law and AI disruption 24:00 – Lessons from other industries and trusted advisor principles 27:00 – Tim's core leadership values and Disney-inspired analogies 31:00 – Mental fitness on the road: the state of his team in 2025 36:00 – Why mental health must be seen as a strategic advantage 40:00 – Writing his book and why everyone can lead without a title 47:00 – Micro-resilience: the power of small, consistent actions 50:00 – Daily journaling and framing each day for success 52:00 – Closing reflections on leadership, mental fitness, and impact   **** Release details for the NEW BOOK.   Get your copy of Personal Socrates: Better Questions, Better Life   Connect with Marc >>>  Website | LinkedIn | Instagram |   Drop a review and let me know what resonates with you about the show! Thanks as always for listening and have the best day yet! * A special thanks to MONOS, our official travel partner for Behind the Human! Use MONOSBTH10 at check-out for savings on your next purchase. ✈️ * Special props

Paul Castner is President and Co-Founder of C & K Healthcare Advisors, one of the insurance industry's most innovative agent-focused organizations. With extensive experience at top Medicare carriers and a passion for helping seniors navigate healthcare costs, Paul has revolutionized how insurance professionals serve their clients. Under his leadership, C & K Healthcare Advisors has grown from a regional operation to a nationally recognized organization known for its cutting-edge technology, comprehensive training systems, and unwavering commitment to agent success. Based in Pittsburgh, Pennsylvania, Paul continues to mentor agents while building the future of insurance services. His first book is set to launch on Amazon in the next few weeks.Learn more: http://www.ckhealthcareadvisors.com/Plans and products may not be available in all areas. Certain exclusions and limitations may apply.Our Website serves as an educational invitation for you, the customer, to inquire about further information regarding your health insurance options, and submission of your contact information constitutes as permission for a Licensed Insurance Representative to contact you with further information, including complete details on cost and coverage of this insurance. Contact will be made by a licensed insurance agent/producer or insurance company.We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. This is a solicitation for Insurance.C & K Healthcare Advisors, LLC and their agents are licensed and certified representatives of a Health and Life Insurance organization. Enrollment in any plan depends on contract renewal.Influential Entrepreneurs with Mike Saundershttps://businessinnovatorsradio.com/influential-entrepreneurs-with-mike-saunders/Source: https://businessinnovatorsradio.com/interview-with-paul-castner-w-c-k-healthcare-advisors-becoming-the-business-owners-trusted-advisor

Paul Castner is President and Co-Founder of C & K Healthcare Advisors, one of the insurance industry's most innovative agent-focused organizations. With extensive experience at top Medicare carriers and a passion for helping seniors navigate healthcare costs, Paul has revolutionized how insurance professionals serve their clients. Under his leadership, C & K Healthcare Advisors has grown from a regional operation to a nationally recognized organization known for its cutting-edge technology, comprehensive training systems, and unwavering commitment to agent success. Based in Pittsburgh, Pennsylvania, Paul continues to mentor agents while building the future of insurance services. His first book is set to launch on Amazon in the next few weeks.Learn more: http://www.ckhealthcareadvisors.com/Plans and products may not be available in all areas. Certain exclusions and limitations may apply.Our Website serves as an educational invitation for you, the customer, to inquire about further information regarding your health insurance options, and submission of your contact information constitutes as permission for a Licensed Insurance Representative to contact you with further information, including complete details on cost and coverage of this insurance. Contact will be made by a licensed insurance agent/producer or insurance company.We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. This is a solicitation for Insurance.C & K Healthcare Advisors, LLC and their agents are licensed and certified representatives of a Health and Life Insurance organization. Enrollment in any plan depends on contract renewal.Influential Entrepreneurs with Mike Saundershttps://businessinnovatorsradio.com/influential-entrepreneurs-with-mike-saunders/Source: https://businessinnovatorsradio.com/interview-with-paul-castner-w-c-k-healthcare-advisors-becoming-the-business-owners-trusted-advisor

In this episode of the Human Capital Lab podcast, hosted by Dr. Rich Douglas, we dive into the world of talent development with guest Ken Stockman. With an extensive background in IBM and a fresh perspective on learning versus performance, Ken shares his journey and expertise. Learn about the transition from traditional learning to performance-first learning, the importance of co-creation in training programs, and the nuances of global talent development. Ken also discusses the significance of adopting a consultative mindset and the future of talent development in aligning business outcomes with learning strategies. Tune in for valuable insights and practical strategies to elevate your talent development initiatives. Don't miss this engaging conversation that could reshape your approach to learning and performance in the workplace.00:00 Introduction to the Human Capital Lab Podcast00:26 Meet Ken Stockman: A Journey in Talent Development02:49 Ken's Transition from IBM to Retirement05:26 The Shift from Learning to Performance10:59 Becoming a Trusted Advisor in Talent Development16:29 Continuous Development for Talent Developers19:23 Engaging Learners in Program Development20:41 The Importance of Needs Analysis22:53 Commitment and Performance Expectations26:22 Global Perspectives on Talent Development27:14 Cultural Sensitivity in Learning Programs29:54 Leveraging Cultural Differences for Growth34:40 Final Thoughts and NetworkingConnect with the Guest, Ken Stockman ;LinkedIn: https://www.linkedin.com/in/ken-stockman-mba-4185253/Connect with Rich Douglas; LinkedIn: https://www.linkedin.com/in/rich-douglas-92b71b52/ Connect with the Human Capital Lab;Website: https://humancapitallab.org/ Interested in Being a Guest? https://humancapitallab.org/podcast/

In Episode 139 of “The Trusted Advisor,” RSPA CEO Jim Roddy shares insights on the important leadership trait of justice. Justice: Don't advantage yourself, your family or friends at the expense of others. Seek first to understand before seeking to be understood. See the other person's viewpoint. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.  The RSPA is North America's largest community of VARs, software providers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers member-to-member warm introductions, education, legal advice, industry advocacy, and other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire, which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org. 

Yvonne Arnold reveals the no-BS truth about thriving in real estate. From firing bad clients to mastering financial freedom, this episode of The REI Agent Podcast delivers powerful insights every agent needs to hear.See full article: https://www.unitedstatesrealestateinvestor.com/the-no-fluff-approach-to-thriving-in-real-estate-with-yvonne-arnold/(00:00) - Introduction to The REI Agent Podcast(00:06) - Meet Your Hosts: Mattias and Erica(00:19) - What to Expect from Today's Episode(00:24) - Mattias Hosts Solo: Guest Introduction - Yvonne Arnold(03:30) - Meet Yvonne Arnold: The No BS Coach(04:35) - Yvonne's Journey into Real Estate: Growing Up in the Industry(07:16) - Surviving Market Cycles: Lessons from Decades in Real Estate(09:18) - Debunking Interest Rate Myths and Market Realities(11:37) - Marketing as a Real Estate Agent: The Right and Wrong Ways(13:49) - Why Understanding Your Local Market Data is Crucial(15:53) - How Bad Marketing and Pushy Sales Tactics Hurt the Industry(19:25) - The Real Estate Cycle: Recognizing When the Market is About to Shift(20:42) - Why New Construction Inventory Matters More Than You Think(22:53) - The Trusted Advisor vs. The Flashy Salesperson: Which One Wins?(25:07) - When to Fire a Client: How to Avoid Toxic Relationships in Business(29:22) - Abundance Mindset vs. Scarcity Mindset: How to Thrive as an Agent(31:40) - Why Real Estate Agents Must Plan for Financial Freedom(33:08) - Should You Keep Working or Retire? The Decision Most Agents Face(33:54) - The First Steps for New Agents to Generate Leads and Build a Business(38:35) - Why Every New Agent Should Start on a Team(39:18) - Technology and AI in Real Estate: Why Agents Must Adapt(40:09) - Recommended Books for Real Estate Agents and Business Success(43:23) - How Real Estate Agents Can Use Tax Strategies to Build Wealth(45:58) - Final Thoughts: The Importance of a Strong Financial Foundation(46:20) - Where to Find and Follow Yvonne Arnold(46:55) - Closing Remarks and Outro(47:00) - Subscribe and Stay Connected with The REI Agent PodcastContact Yvonne Arnoldyvonnearnold.comFacebookInstagramLinkedInYouTube--Go to reiagent.com for more incredible content just like this!

In this episode we talk about our Grand Opening, upcoming releases,  the elephant in the room, and Fanatics fest!

Episode 138 of “The Trusted Advisor” features four RSPA members discussing networking best practices for retail IT channel trade shows and conferences: Melissa McGrath of VAR Value Systems, Megan Farley of VAR Electronic Office, Crystal Barrineau of ISV OrderCounter, and host Christine Antonson of VAR Synovus. McGrath, Farley, Barrineau, and Antonson are graduates of the RSPA's Leading Conversations Bootcamp, an education program launched in 2024 to help women build the skills and confidence to moderate panels at shows and lead conversations inside their organizations. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.  The RSPA is North America's largest community of VARs, software providers, vendors, and distributors in the retail, restaurant, and grocery verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers member-to-member warm introductions, education, legal advice, industry advocacy, and other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire, which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org.

Want to stop chasing one-off gigs and start building predictable, recurring income? John MacAdam reveals how. He built his side hustle over 15 years while working full-time as an engineer — and eventually used it to launch a successful solo business. You can follow John's lead after hearing how he: Shifted from hourly rates to value-based pricing — and tripled his income Turned a $6K one-off project into a $5K/month retainer (still active 2+ years later) Positions himself as a trusted advisor, not just a task-doer Uses simple systems to build long-term client loyalty Turned early failures — like a “your app sucks” review — into growth and momentum Do you like what you're hearing? Consider giving it a caffeinated thumbs up. We'd really appreciate it! Need a little (and sometimes big) push to start and stay focused to grow your side hustle? Dive into my online Masterclass: How To Turn Your Thoughts Into Wanted Things. For the full show notes head on over to the home of Side Hustle Hero. https://www.sidehustlehero.com/153 Connect with John: LinkedIn John's Book - Sustainable Self Employment: Taking The Leap Connect with Joan: Instagram Facebook About Joan Be on the show! Tell us about your side hustle success story!    

In Episode 137 of “The Trusted Advisor,” RSPA CEO Jim Roddy discusses how vendors can appropriately manage channel and direct sales with Crystal Harrison, Vice President of Channel & Pre-Sales Solution Architects at Toshiba Global Commerce Solutions, and Tony Roy, President and Co-Founder of software provider Popmenu. Harrison and Roy share their best practice philosophies, strategies, tactics, and communication techniques to effectively work with both their internal sales teams and valued channel partners. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.  The RSPA is North America's largest community of VARs, software providers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers member-to-member warm introductions, education, legal advice, industry advocacy, and other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire, which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org.

In Episode 136 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks leadership with Steve Casteel, the President of VAR/ISO Payteva. Among the topics discussed are strategies to build an ownership culture inside your organization, the importance of investing time and money supporting local groups, why pushy sales tactics don't work, and how humility enables leadership growth. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.  The RSPA is North America's largest community of VARs, software providers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers member-to-member warm introductions, education, legal advice, industry advocacy, and other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire, which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org.

Are you losing potential owner leads after the first call? Discover the crucial mistakes property managers make when speaking with potential owner-clients and learn how to transform those conversations into lasting partnerships. Jen Merritt of RentScale joins us to reveal the art and science including specific language cues that build connection, and the follow-up strategies that truly resonate.   Feel the frustration of missed opportunities? Jen shares powerful insights on avoiding the dreaded "show up and throw up" approach and instead, creating genuine rapport. Learn how to earn a prospect's trust and address their specific pain points, turning initial inquiries into committed clients.   Plus, hear an unbelievable story of Jen's extreme dedication to winning over a key owner-client. This episode is packed with actionable advice to help you stop leaving money on the table and start converting more owner leads with authenticity and impact.  RentScale - Helping property management companies grow faster and smarter by mastering the new owner-client acquisition process.   Lead Simple - manage more doors with less stress using LeadSimple   Property Manager Websites - the highest performing property management website in the industry   Rentvine - the property management software you can trust   NARPM Orlando Event: Register here   PMbuild - Marc's education for property managers   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative.

In this episode of the Men of Influence Podcast, host Tim Holloway sits down with Dr. Darren Mazepa: a second-generation chiropractor with 30 years of experience, a heart for people, and a story that blends punk rock roots with profound professional wisdom. Darren shares how he went from being a hardcore frontman with a Mohawk to becoming the “village guru” of his hometown, leading a thriving chiropractic practice built on authenticity, love, and alignment.Together, Tim and Darren unpack what it means to build a values-based, people-first business culture, where your team is family and your clients are treated like gold. Darren reveals his journey of learning to prioritize balance over burnout, recounting the pivotal season where personal loss and chronic pain forced him to reevaluate everything. What followed was a decision to restructure his life and practice, hire aligned team members, and create space for family, rest, and personal health.From lessons in leadership and financial freedom, to overcoming fear-based management and healing your relationship with money, this conversation is packed with wisdom for entrepreneurs, doctors, and any man on a mission to lead with integrity and live on purpose.“Treat yourself like you would treat your best friend. Be kind to yourself. Nobody's harder on me than me, and sometimes, we crash not because we're weak, but because we refused to rest.” — Dr. Darren MazepaLearn more about Tim through the following links:FacebookPodcasting group

Mark Cox is the Founder of In the Funnel Sales Coaching and one of the most trusted voices in B2B sales leadership. With over 20 years of experience leading complex sales and building high-performance teams, Mark is on a mission to elevate the sales profession through integrity, process, and repeatable strategies. His no-fluff, practical approach empowers professionals to build trust, close more business, and fall in love with selling again.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Mark Cox, founder of In the Funnel Sales Coaching and author of Learn to Love Selling. Together, they explore what it really takes to build a successful, heart-centered sales career. Mark shares why authenticity matters more than ever and explains how cultivating a growth mindset, lifelong learning, and a consultative approach creates lasting success. Through personal stories and real-world tactics, this conversation equips sales professionals to confidently navigate change and connect more deeply with clients.KEY TAKEAWAYSAuthenticity in Sales – Showing up as your true self builds credibility and trust with clients.Always Be Learning – Growth-minded salespeople thrive by consistently improving their skills and knowledge.Consult, Don't Just Close – Reframe your role from “seller” to “trusted advisor” to deepen value.Reframe the Challenge – Changes in the market are chances to offer fresh solutions.Personalized Outreach Matters – Research and preparation elevate your sales conversations. HIGHLIGHT QUOTES“We have to be learn-it-alls, not know-it-alls.”“Sales is a noble profession, and that's why I'm glad you wrote this book, Learn to Love Selling.”“These just can't be words. If you're going to use ‘trusted advisor,' you have to back it up.”“You may be selling the same product, but the problem is different—and the solution must be reframed.” 

In this bonus add-on to episode 477 of Relentless Health Value, host Stacey Richter revisits a decade-old conversation with trust expert Charles Green, founder of Trusted Advisor Associates. Green discusses the intricacies of building and maintaining trust in healthcare, emphasizing four key trust principles: client focus, collaboration, long-term relationships, and transparency. The discussion highlights the challenges within the healthcare industry, compounded by conflicts of interest and transactional dynamics. Green underscores the importance of individual actions and leadership in fostering trust, advocating for empathetic listening and genuine curiosity about others as foundational behaviors. === LINKS ===

In this episode of the Revenue Builders Podcast, hosts John McMahon and John Kaplan are joined by Matt Maloney, SVP of Global Sales at Fireblocks. The discussion dives deep into Matt's background in B2B sales, his journey into the world of cryptocurrency, and how Fireblocks is revolutionizing blockchain security. Matt shares insights on the importance of adaptable, coachable sales teams and the application of traditional sales disciplines to new and emerging markets. The conversation also touches on strategic decision-making when entering new markets, the relevance of a strong ideal customer profile, and how foundational sales processes like MEDDPICC contribute to scaling success. The episode concludes with a nod to the influential book 'Inside the Tornado' by Geoffrey Moore and its relevance to Fireblocks' strategy.ADDITIONAL RESOURCESLearn more about Matt Maloney:https://www.linkedin.com/in/matt-maloney-75698/Read Force Management's Guide to Embedding AI In Your B2B Sales Organization: https://hubs.li/Q03ldrzD0Download the CRO Strategy Checklist: https://hubs.li/Q03f8LmX0Enjoying the podcast? Sign up to receive new episodes straight to your inbox: https://hubs.li/Q02R10xN0HERE ARE SOME KEY SECTIONS TO CHECK OUT[00:02:13] Matt Maloney's Journey into Crypto[00:02:55] Understanding Fireblocks and Blockchain[00:06:36] The Role of Stablecoins[00:10:28] Security Challenges in Crypto[00:23:18] Adapting Traditional Sales Disciplines to Emerging Markets[00:34:44] Mitigating Risk in Emerging Markets[00:35:07] The Importance of Continuous Development[00:37:11] Building Trust and Credibility[00:38:07] Characteristics of Successful Salespeople[00:39:41] Company Responsibility in Employee Development[00:41:02] Aligning Company Goals with Sales Strategies[00:46:05] Avoiding Shiny Object Syndrome[00:48:36] The Role of Ideal Customer Profiles[00:49:43] Lessons from Mentorship and Experience[00:58:00] The Innovator's JourneyHIGHLIGHT QUOTES"Your job is to figure out hitting the number and making sure you're calibrating your resources, that you hit the number, because that's foundation to our jobs as sales leaders.""If you can be part of a disruptive movement... it could be game-changing.""You need people that are coachable that will take the time to listen and learn about what this market is."

What if your next big client isn't ignoring you—they just don't understand you yet?In this powerful conversation, Greg Chick unpacks the mindset shift that turned his decades of sales rejection into a system of trust, clarity, and sustainable client growth.This isn't just about financial services—it's about the universal moment where we realize: people don't buy because they're not sold... they buy because they're finally clear.If you've ever felt stuck chasing leads, wondering why great conversations aren't converting—this episode will completely reframe how you think about rejection, follow-up, and building real relationships in business.

#271 Kevin Dineen is the founder of Structure and the St. Louis Fitness Conference. He got his start at Equinox before launching his first training space—a modest 150 square foot facility in New York City. From those humble beginnings, Kevin built a multi-location business, trained high-level clients (including celebrities), and relocated to St. Louis, where he continues to serve his local community. In this conversation, we cover: Kevin's journey from trainer to founder Lessons from working with ultra-successful clients How to stand out in fitness through hospitality Becoming a trusted advisor in a noisy industry The communication skill that elevates everything else Connect with Kevin: Coach Kev's IG STL Fitness Conference