No Jitter On Air

Microsoft MVP Randy Chapman shares his insight into the year that was and the year to be for Microsoft. 

Microsoft MVP Randy Chapman and No Jitter editor Ryan Daily explore the metaverse and whether or not it'll be the next evolution of enterprise communications and collaboration. 

Microsoft MVP Randy Chapman shares his thoughts on the biggest Ignite announcements, including Teams Premium licenses, the Cisco partnership, and more.

Microsoft MVP Randy Chapman shares his thoughts on where we stand with hybrid work and the changing role of the office. 

In the second part of this series, Microsoft MVP Randy Chapman explores various first- and third-party apps for your Teams environment.

In the first in a two-part series, Microsoft MVP Randy Chapman shares his insight on Teams and its platform capabilities.

Microsoft MVP Randy Chapman unpacks Teams news around E-911, Rooms, and the desktop client.

Microsoft MVP Randy Chapman shares how IT admins and users can boost Teams adoption within their organization.

Microsoft MVP Randy Chapman shares his perspective on the Operator Connect Accelerator program, Teams Connect, and the contact center market.

Microsoft MVP Randy Chapman discusses the growth in cloud-based contact centers and how to integrate them into Microsoft Teams.

What do you need to keep in mind when making sure your network is ready for Microsoft Teams in a hybrid work environment? Microsoft MVP Randy Chapman shares his best practices and insights.

Microsoft MVP Randy Chapman discusses the reporting tools and analytics that you need to ensure employees have the best Teams experience, regardless of where they work.

Microsoft MVP Randy Chapman shares the nuts and bolts on how to provide a robust Microsoft Teams experience throughout the office.   

Microsoft MVP Randy Chapman discusses getting started with Microsoft Teams Rooms and how to equip conference rooms with hybrid work environments in mind.

Industry analyst Tom Brannen recaps some of the latest VR, AR announcements and what enterprises need to know about getting started.

Microsoft MVP Randy Chapman discusses the ways Microsoft is allowing enterprises to create a hybrid work environment with new Team features and devices.

Contact center consultant Juanita Coley discusses how to take a holistic approach to workforce management.

Contact center analyst Robin Gareiss talks about her upcoming Enterprise Connect sessions on AI use cases and how to improve CX with WFO and WEM.

TADHack founder Alan Quayle shares how enterprises can leverage APIs and CPaaS to their best advantage.

Microsoft MVP Randy Chapman explores upcoming industry events and shares perspective on Microsoft Viva and the Microsoft's roadmap.

Microsoft MVP Randy Chapman shares his perspective on assessing voice needs in your enterprise and how to implement voice for Teams.

Frost & Sullivan analyst Elka Popova shares her insight on the UCaaS market and the need for vertical-specific offerings.

Omdia analyst Diane Myers revisits her 2021 UCaaS Scorecard with an eye on this deal.

In the first part of this two-part series, Randy Chapman, UC architect for IT professional service firm Symity, shares the type of voice services in Microsoft Teams and perspective on voice's role in the enterprise.  

Exploring everything from in-meeting apps to breakout rooms, meeting recaps, and more, with UC architect Randy Chapman

Prachi Nema, senior analyst with IT research firm Omdia, shares key takeaways, and more, from her recently published report on 11 collaborative meeting service providers.

UC analyst Zeus Kerravala chats about the need for a management rethink, AI's role, and more; final in a four-part series.

Bob Vukich, a telecom product director for NICE inContact, discusses why call performance is such a competitive differentiator; third in a four-part series.

Irwin Lazar, of Nemertes, explains why programmable telecom should be part of the enterprise toolkit and discusses the importance of assessing call quality as part of that strategy; second in a four-part series.  

In this conversation with UC analyst Blair Pleasant, we kick off a four-part series on the value of voice today, and how to ensure best call quality.

Based on his recent market report, Omdia analyst Tim Banting sorts out team collaboration’s evolving role and highlights six representative vendors.

The WFH trend has turned IT security on its ear. Tune in to hear from analyst Zeus Kerravala, of ZK Research, on why SASE is the salvation.

A mobility expert shares insights on maintaining consistent connectivity wherever we're working.

Voice bots will one day interact conversationally, provided audio quality is up to snuff, as we discuss with Jon Arnold, an analyst who focuses on disruptive technologies, in this latest episode in our Spearline-sponsored series.

Customer experience steers our perception and defines our behavior. Hear from CX consultant David Savage, of The Experience of Customers, on how to get it right.

Enterprises need holistic solutions for today's contact center requirements, and a strong ecosystem of expert partners is essential in meeting their needs, be those for AI, CRM or WFM integrations, or a host of other requirements, as two Five9 execs discuss in this episode, brought to you by Five9.

In this episode, networking expert Terry Slattery, of Netcraftsmen, gives advice on identifying culprits and digging out root causes of poor call quality.

IDC's Mark Winther tells us why large enterprises are going to be in trouble if they don't start using comms APIs soon, and shares other guidance on how to move beyond today's CPaaS use cases, in this  Enterprise Connect 2020 session preview.

Hear how cloud phone system provider Aircall uses network metrics to keep audio quality at its best, in this Spearline-sponsored No Jitter interview with Aircall co-founder Pierre-Baptiste Bechu.

Change is constant in the modern office, and IT must be a driver for building in flexibility. Tim Banting, principal Workspace Services analyst with Ovum, discusses the imperative for adaptability.

What’s the typical path forward for today’s enterprise contact center? Our go-to authority, analyst Sheila McGee-Smith, explains in this Enterprise Connect preview.

Curtis Peterson, SVP of operations at RingCentral, takes us inside a cloud architecture designed for high-quality performance.

In this episode, UC and contact center consultant Melissa Swartz shares best practices for migrating phone systems to the cloud while keeping quality issues and other problems at bay.

UCaaS and CPaaS represent very different models for cloud communications, yet are increasingly converging. In this Enterprise Connect preview podcast, Diane Myers, of IHS Markit, gives us the lowdown. 

If you're serious about delivering high-quality voice calls, then you need this technology. In this episode, Spearline CTO Matt Lawlor tells us how it works and how you'll benefit.

In this Enterprise Connect preview, Ian Jacobs, of Forrester, explores how AI and cloud technologies are enhancing today's contact centers.

Voice communications means so much more than phone calling for businesses today. In this episode, UC consultant Marty Parker provides advice on moving into the new world of voice.

AI advances are making speech technologies worth consideration for your business. Jon Arnold, UC analyst, explores the current state in this Enterprise Connect 2020 session preview.

Based on years of research on the dynamics of remote work, academic Judy Olson discusses the psychological implications of non-visual or reduced visual communications. Part 3 in a 12-part series.

In Episode 2 of our ongoing series on audio quality, IP expert Sorell Slaymaker tells us why he considers voice to be "the canary of your infrastructure."

Kicking off a 12-part series on the role of high-quality audio for customer communications and enterprise collaboration with networking expert Terry Slattery