No Jitter On Air

Follow No Jitter On Air
Share on
Copy link to clipboard

Exploring enterprise communications and collaboration with industry thought leaders

Beth Schultz


    • Dec 22, 2022 LATEST EPISODE
    • monthly NEW EPISODES
    • 24m AVG DURATION
    • 107 EPISODES


    Search for episodes from No Jitter On Air with a specific topic:

    Latest episodes from No Jitter On Air

    Microsoft in 2022 & Beyond: What's Next for the Tech Company?

    Play Episode Listen Later Dec 22, 2022 27:52


    Microsoft MVP Randy Chapman shares his insight into the year that was and the year to be for Microsoft. 

    Microsoft and the Metaverse: What It Means for Your Enterprise

    Play Episode Listen Later Nov 23, 2022 26:39


    Microsoft MVP Randy Chapman and No Jitter editor Ryan Daily explore the metaverse and whether or not it'll be the next evolution of enterprise communications and collaboration. 

    Microsoft Ignite 2022 Recap: Exploring Teams Announcements, New Features

    Play Episode Listen Later Oct 19, 2022 36:06


    Microsoft MVP Randy Chapman shares his thoughts on the biggest Ignite announcements, including Teams Premium licenses, the Cisco partnership, and more.

    Rethinking Hybrid Work: A Microsoft MVP Weighs In

    Play Episode Listen Later Sep 21, 2022 34:30


    Microsoft MVP Randy Chapman shares his thoughts on where we stand with hybrid work and the changing role of the office. 

    Extending Your Microsoft Teams Environment With Apps, Services

    Play Episode Listen Later Aug 15, 2022 33:09


    In the second part of this series, Microsoft MVP Randy Chapman explores various first- and third-party apps for your Teams environment.

    Exploring the Platform Capabilities of Microsoft Teams

    Play Episode Listen Later Jul 27, 2022 33:13


    In the first in a two-part series, Microsoft MVP Randy Chapman shares his insight on Teams and its platform capabilities.

    Microsoft Teams: Exploring E-911 Services, Rooms Updates

    Play Episode Listen Later Jun 23, 2022 25:45


    Microsoft MVP Randy Chapman unpacks Teams news around E-911, Rooms, and the desktop client.

    Microsoft Teams Adoption: How to Keep Up With New Features

    Play Episode Listen Later May 24, 2022 32:21


    Microsoft MVP Randy Chapman shares how IT admins and users can boost Teams adoption within their organization.

    Catching Up on Microsoft Teams Operator Connect + Recapping EC2022

    Play Episode Listen Later Apr 28, 2022 24:46


    Microsoft MVP Randy Chapman shares his perspective on the Operator Connect Accelerator program, Teams Connect, and the contact center market.

    EC22 Preview: Getting CCaaS Into Your Microsoft Teams Environment

    Play Episode Listen Later Mar 9, 2022 26:04


    Microsoft MVP Randy Chapman discusses the growth in cloud-based contact centers and how to integrate them into Microsoft Teams.

    Preparing Your Network for Hybrid Work and Microsoft Teams

    Play Episode Listen Later Feb 10, 2022 30:41


    What do you need to keep in mind when making sure your network is ready for Microsoft Teams in a hybrid work environment? Microsoft MVP Randy Chapman shares his best practices and insights.

    Microsoft Teams: Using Analytics to Support Hybrid Work

    Play Episode Listen Later Jan 13, 2022 23:42


    Microsoft MVP Randy Chapman discusses the reporting tools and analytics that you need to ensure employees have the best Teams experience, regardless of where they work.

    Microsoft Teams: Enabling Hybrid Work in the Open Office

    Play Episode Listen Later Dec 15, 2021 31:15


    Microsoft MVP Randy Chapman shares the nuts and bolts on how to provide a robust Microsoft Teams experience throughout the office.   

    Microsoft Teams Rooms: What You Need to Know for Hybrid Work

    Play Episode Listen Later Nov 24, 2021 32:21


    Microsoft MVP Randy Chapman discusses getting started with Microsoft Teams Rooms and how to equip conference rooms with hybrid work environments in mind.

    Rethinking VR, AR in Enterprise Collaboration

    Play Episode Listen Later Nov 17, 2021 28:22


    Industry analyst Tom Brannen recaps some of the latest VR, AR announcements and what enterprises need to know about getting started.

    How Microsoft Approaches Hybrid Work Via Teams

    Play Episode Listen Later Oct 27, 2021 25:30


    Microsoft MVP Randy Chapman discusses the ways Microsoft is allowing enterprises to create a hybrid work environment with new Team features and devices.

    Embracing Workforce Management for Better CX, Agent Experiences

    Play Episode Listen Later Oct 13, 2021 23:57


    Contact center consultant Juanita Coley discusses how to take a holistic approach to workforce management.

    AI, WFO, WEM: An Optimization Trio for Contact Centers

    Play Episode Listen Later Sep 23, 2021 16:13


    Contact center analyst Robin Gareiss talks about her upcoming Enterprise Connect sessions on AI use cases and how to improve CX with WFO and WEM.

    Power Up with Comms Programmability

    Play Episode Listen Later Sep 20, 2021 24:25


    TADHack founder Alan Quayle shares how enterprises can leverage APIs and CPaaS to their best advantage.

    Microsoft Teams: What You Can Expect this Fall

    Play Episode Listen Later Sep 8, 2021 30:14


    Microsoft MVP Randy Chapman explores upcoming industry events and shares perspective on Microsoft Viva and the Microsoft's roadmap.

    Voice for Microsoft Teams: Implementation Tips

    Play Episode Listen Later Aug 16, 2021 22:02


    Microsoft MVP Randy Chapman shares his perspective on assessing voice needs in your enterprise and how to implement voice for Teams.

    Exploring the Potential of UCaaS for Verticals

    Play Episode Listen Later Aug 10, 2021 20:17


    Frost & Sullivan analyst Elka Popova shares her insight on the UCaaS market and the need for vertical-specific offerings.

    Zoom & Five9: What's It Mean for UCaaS Market?

    Play Episode Listen Later Jul 26, 2021 25:20


    Omdia analyst Diane Myers revisits her 2021 UCaaS Scorecard with an eye on this deal.

    Understanding Voice Options for Microsoft Teams

    Play Episode Listen Later Jul 19, 2021 28:29


    In the first part of this two-part series, Randy Chapman, UC architect for IT professional service firm Symity, shares the type of voice services in Microsoft Teams and perspective on voice's role in the enterprise.  

    Microsoft Teams Updates: An MVP Weighs In

    Play Episode Listen Later Jun 25, 2021 26:46


    Exploring everything from in-meeting apps to breakout rooms, meeting recaps, and more, with UC architect Randy Chapman

    Collaborative Meeting Services: Exploring the Universe

    Play Episode Listen Later Mar 2, 2021 26:24


    Prachi Nema, senior analyst with IT research firm Omdia, shares key takeaways, and more, from her recently published report on 11 collaborative meeting service providers.

    Cloud Voice: Staying Ahead on Performance

    Play Episode Listen Later Dec 15, 2020 19:14


    UC analyst Zeus Kerravala chats about the need for a management rethink, AI's role, and more; final in a four-part series.

    CX & the Voice Call: Making Quality Matter

    Play Episode Listen Later Nov 23, 2020 20:15


    Bob Vukich, a telecom product director for NICE inContact, discusses why call performance is such a competitive differentiator; third in a four-part series.

    Voice Calling: Examining an API Approach

    Play Episode Listen Later Nov 16, 2020 15:54


    Irwin Lazar, of Nemertes, explains why programmable telecom should be part of the enterprise toolkit and discusses the importance of assessing call quality as part of that strategy; second in a four-part series.  

    Going Above & Beyond on Voice

    Play Episode Listen Later Nov 10, 2020 16:03


    In this conversation with UC analyst Blair Pleasant, we kick off a four-part series on the value of voice today, and how to ensure best call quality.

    Team Collaboration: A Platform Play?

    Play Episode Listen Later Sep 28, 2020 20:52


    Based on his recent market report, Omdia analyst Tim Banting sorts out team collaboration’s evolving role and highlights six representative vendors.

    SASE, Simplified

    Play Episode Listen Later Jun 22, 2020 19:13


    The WFH trend has turned IT security on its ear. Tune in to hear from analyst Zeus Kerravala, of ZK Research, on why SASE is the salvation.

    Communications in Crisis Mode & Beyond

    Play Episode Listen Later Apr 1, 2020 17:56


    A mobility expert shares insights on maintaining consistent connectivity wherever we're working.

    Future Talk: One Voice Bot to Another

    Play Episode Listen Later Mar 23, 2020 33:49


    Voice bots will one day interact conversationally, provided audio quality is up to snuff, as we discuss with Jon Arnold, an analyst who focuses on disruptive technologies, in this latest episode in our Spearline-sponsored series.

    Setting Up for CX Success

    Play Episode Listen Later Mar 16, 2020 19:38


    Customer experience steers our perception and defines our behavior. Hear from CX consultant David Savage, of The Experience of Customers, on how to get it right.

    Cloud Contact Center: Why Partners Matter

    Play Episode Listen Later Mar 11, 2020 27:40


    Enterprises need holistic solutions for today's contact center requirements, and a strong ecosystem of expert partners is essential in meeting their needs, be those for AI, CRM or WFM integrations, or a host of other requirements, as two Five9 execs discuss in this episode, brought to you by Five9.

    Voice Problems? Get Troubleshooting Tips

    Play Episode Listen Later Mar 9, 2020 11:28


    In this episode, networking expert Terry Slattery, of Netcraftsmen, gives advice on identifying culprits and digging out root causes of poor call quality.

    CPaaS: Why It's Imperative

    Play Episode Listen Later Mar 5, 2020 24:39


    IDC's Mark Winther tells us why large enterprises are going to be in trouble if they don't start using comms APIs soon, and shares other guidance on how to move beyond today's CPaaS use cases, in this  Enterprise Connect 2020 session preview.

    Differentiating with Call Quality Data

    Play Episode Listen Later Mar 1, 2020 22:29


    Hear how cloud phone system provider Aircall uses network metrics to keep audio quality at its best, in this Spearline-sponsored No Jitter interview with Aircall co-founder Pierre-Baptiste Bechu.

    Adaptable Workspaces: the Hows & Whys

    Play Episode Listen Later Feb 28, 2020 15:41


    Change is constant in the modern office, and IT must be a driver for building in flexibility. Tim Banting, principal Workspace Services analyst with Ovum, discusses the imperative for adaptability.

    Taking Your Contact Center into the Future

    Play Episode Listen Later Feb 25, 2020 20:15


    What’s the typical path forward for today’s enterprise contact center? Our go-to authority, analyst Sheila McGee-Smith, explains in this Enterprise Connect preview.

    Cloud Call Performance: What You Need to Know

    Play Episode Listen Later Feb 24, 2020 29:29


    Curtis Peterson, SVP of operations at RingCentral, takes us inside a cloud architecture designed for high-quality performance.

    From Prem to Cloud: Keeping Call Quality High

    Play Episode Listen Later Feb 17, 2020 29:43


    In this episode, UC and contact center consultant Melissa Swartz shares best practices for migrating phone systems to the cloud while keeping quality issues and other problems at bay.

    UCaaS & CPaaS: One, the Other, or Both?

    Play Episode Listen Later Feb 12, 2020 22:02


    UCaaS and CPaaS represent very different models for cloud communications, yet are increasingly converging. In this Enterprise Connect preview podcast, Diane Myers, of IHS Markit, gives us the lowdown. 

    Get Proactive on Active Path Testing

    Play Episode Listen Later Feb 9, 2020 28:27


    If you're serious about delivering high-quality voice calls, then you need this technology. In this episode, Spearline CTO Matt Lawlor tells us how it works and how you'll benefit.

    How Cloud & AI Are Reshaping WFO

    Play Episode Listen Later Feb 5, 2020 24:55


    In this Enterprise Connect preview, Ian Jacobs, of Forrester, explores how AI and cloud technologies are enhancing today's contact centers.

    Voice: What the Future Holds

    Play Episode Listen Later Feb 1, 2020 36:28


    Voice communications means so much more than phone calling for businesses today. In this episode, UC consultant Marty Parker provides advice on moving into the new world of voice.

    Talking Up Speech Tech for the Enterprise

    Play Episode Listen Later Jan 28, 2020 34:38


    AI advances are making speech technologies worth consideration for your business. Jon Arnold, UC analyst, explores the current state in this Enterprise Connect 2020 session preview.

    Does Distance Matter?

    Play Episode Listen Later Jan 27, 2020 27:59


    Based on years of research on the dynamics of remote work, academic Judy Olson discusses the psychological implications of non-visual or reduced visual communications. Part 3 in a 12-part series.

    Voice: Not Just Another Application

    Play Episode Listen Later Jan 20, 2020 40:28


    In Episode 2 of our ongoing series on audio quality, IP expert Sorell Slaymaker tells us why he considers voice to be "the canary of your infrastructure."

    Why Audio Quality Matters

    Play Episode Listen Later Jan 16, 2020 19:15


    Kicking off a 12-part series on the role of high-quality audio for customer communications and enterprise collaboration with networking expert Terry Slattery

    Claim No Jitter On Air

    In order to claim this podcast we'll send an email to with a verification link. Simply click the link and you will be able to edit tags, request a refresh, and other features to take control of your podcast page!

    Claim Cancel