Podcast appearances and mentions of jon arnold

Joe, Luke, Andrew & Jon face the most brutal fight in the Doctor's fight, a conflict so terrifying he has to form an alliance with Cybermen, Sontarans and Draconians and become a dictator! Issalon Kwai!

Watch on YouTube.On this episode of the UC Big News Show, host Kieran Devlin is joined by an expert-packed panel including Jon Arnold, Blair Pleasant, Craig Durr, Evan Kirstel, Mel Brue, and newcomer Derrick Kelly, Vice President of Solutions Enablement at AVI-SPL. The panel tackles the shifting tides of the SaaS and UCaaS landscape in 2025, questioning whether we've hit a saturation point, and whether AI is living up to the immense hype, and what Microsoft's layoffs might mean for both the business's strategy and the future of the jobs market.Is the SaaS market in decline, or just evolving? And is AI revolutionising the workplace - or just overpromising? In this wide-ranging and insightful discussion, industry leaders explore:Why UCaaS growth is flattening, while CCaaS continues to outperform—and what that means for vendors like Zoom, Cisco, RingCentral, and NICE.The growing backlash against SaaS sprawl and why CIOs are prioritising vendor consolidation and tighter spend controls.A reality check on AI adoption: hype vs. genuine enterprise deployments, especially in smaller businesses and government.Why successful AI integration demands strategy, guardrails, and realistic expectations—plus cautionary tales of botched implementations.This candid debate shines a light on the challenges and opportunities facing unified communications and enterprise tech in 2025.Watch the full video to hear how leaders like Blair Pleasant and Jon Arnold are advising clients on navigating the AI hype cycle.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

In between the Kenneth McKellars and the Jeminis, the UK has actually won Eurovision five times and come runner-up a further sixteen. But which of those songs was the overall best performing? Presented by J.R. Southall, with Jon Arnold and Simon Brett

Doctor Who Season Two Five Review Presented by J.R. Southall, with Jon Arnold and Matt Barber

Father and son come together for a cross generational battle of opinions...but who is a lover and who is a hater of this well regarded episode?

As we reach the mid-point of this latest (last?) series of Doctor Who, are we any nearer to discovering what it's all been about and how it's all going to end? Presented by J.R. Southall, with Jon Arnold and Matt Barber

We explore how responsibly Doctor Who can take on the Nazis, discuss this rushed but popular book and name our top three favourite Doctor Who book shock twists. Needless to say, SPOILERS.

It's the first episode this year to feature a writer other than RTD in the credits, but was it  a case of "well played" or "oh well" Presented by J.R. Southall, with Jon Arnold and Matt Barber

Cloud Connections 2025 Podcast Interview with Jon Arnold, Principal, J. Arnold & Associates ST. PETERSBURG, FL - Jon Arnold, Principal of J. Arnold & Associates, delivered a clear message to managed service providers (MSPs) at Cloud Connections 2025: it's time to evolve beyond UCaaS commoditization and begin leveraging AI not just as a buzzword, but as a strategic offering. In a podcast conversation with Technology Reseller News, Arnold reflected on insights shared during two panels at the conference—one on market outlook and another focused on UCaaS. “UCaaS, CCaaS, CPaaS—they're all mature, well-understood offerings,” said Arnold. “But AI is where the next frontier lies. Most customers know they need it, but they don't know how to use it—and that's where MSPs have a real opportunity.” Arnold emphasized that MSPs, trusted for their delivery of cloud and voice services, are in a prime position to elevate their value by integrating AI into business operations—both internally and in customer-facing applications. The key, he said, lies in viewing voice as data, a concept that aligns with AI's data-driven architecture. “If you're not capturing the data from voice, you're missing one of the most powerful communication channels businesses rely on,” Arnold explained. “MSPs already understand voice. That's their credibility. Now it's about helping customers harness that voice data to power AI.” On the second panel, Arnold addressed a recurring challenge: UCaaS as a commodity. As major players like Microsoft Teams, Zoom, and RingCentral dominate the landscape, differentiation has become more difficult. “If all MSPs are selling the same thing, they risk becoming arms dealers—no value, no margin,” he said. Arnold encouraged MSPs to think beyond unified communications and adopt a more holistic, strategic view, where AI is integrated across workflows, departments, and functions—far beyond the contact center. “AI isn't waiting for you to catch up. It's creating new ways of working,” he said. “There's a real risk of being left behind if MSPs don't evolve. A new generation of AI-centric MSPs will emerge—those who know how to sell it, implement it, and build strategy around it.” Reflecting on his first time attending the CCA's Cloud Connections event, Arnold noted the strong value of its focused community. “It's big enough to meet new people, but small enough to build real relationships,” he said. “It's not a trade show—it's a learning and collaboration environment.” Learn more about Jon Arnold and J. Arnold & Associates at: www.jarnoldassociates.com

The one person guaranteed not to be able to answer the question "What's it all about?" is Alfie himself - although he'd surely tell you otherwise. We cast a 21st century eye back at the 1966 film, it's astonishing 1975 sequel, and even the 2004 remake Presented by J.R. Southall, with Jon Arnold and Jim Cameron

Cartoon characters stepping out of cinema screens is just the start of the weirdness this week, but does it all add up to a lick of sense and does it matter if it doesn't? Presented by J.R. Southall, with Jon Arnold and Matt Barber

Join Joe, Luke, Jon & Andrew as we say goodbye to Ace from the New Adventures, discuss her characters success (or otherwise) and pick our bottom three NA covers...

Doctor Who is back and there's a brand new companion to introduce, but was The Robot Revolution as slight and fluffy as RTD's previous season openers? Presented by J.R. Southall, with Jon Arnold and Matt Barber

Among the many much more successful films that Val Kilmer appeared in, the pone that we've chosen by way of marking his passing is The Island of Dr. Moreau, the fascinating and ill-fated Richard Stanley adaptation of H.G. Wells' novel Presented by J.R. Southall, with Jon Arnold and Matt Barber

"You don't have to go from A to Z in one move with AI." — Jon Arnold, industry analyst As Enterprise Connect 2025 edged toward its conclusion, Jon Arnold joined Doug Green, Publisher of Technology Reseller News, for a candid conversation about what's changing—and what's not—in the world of enterprise communications. Having attended many iterations of the show over the years, Arnold noted how Enterprise Connect continues to evolve with the industry itself. While its roots are deeply embedded in enterprise telephony, today's EC is heavily influenced by customer experience (CX) and contact center technologies. The growth in these segments has inevitably shifted the show's focus. “They're having to pivot to where the market is going,” Arnold observed, highlighting the challenge of balancing legacy technologies with emerging opportunities. That evolution is reflected on the expo floor as well. Arnold remarked on a shift in booth design and engagement: “It's very conversational now… you see more quiet zones, lounges, and space for meetings. The nature of expositions is changing.” Compared to the hardware-heavy showcases of years past, today's cloud-first and AI-powered solutions often exist more in software than in physical gear. As always, the topic of AI dominated the discussion. Arnold identified agentic AI—autonomous agents capable of executing end-to-end tasks—as a central trend this year. But he cautioned against rushing in: “You don't need to adopt everything all at once. Start with small pilot projects that carry minimal risk and disruption.” He encouraged a thoughtful approach grounded in responsible AI, urging enterprise leaders to set internal guardrails around access, data privacy, and governance. Arnold's international perspective added further insight. Fresh off a vendor event in Europe, he contrasted the more regulatory-driven, cautious approach to AI overseas with the freer, more experimental landscape in North America. While the U.S. may move faster, it's crucial that organizations take ownership of ethical deployment and compliance. Looking ahead, Arnold commented on the show's upcoming move to Las Vegas in 2026, after a decade in Orlando. “We'll see if it brings more customers or changes the dynamic. It's part of the evolution of the event.” As for what's next beyond AI? Arnold left the door open: “Next year, it's possible a new dominant technology could emerge—maybe immersive, 3D, or something entirely new.” For now, however, AI remains the engine driving transformation across workplace productivity, contact center innovation, and enterprise IT strategy. Learn more To follow Jon Arnold's insights and industry analysis, visit Jon Arnold's LinkedIn or check out his contributions to various technology publications. Stay tuned to Technology Reseller News for more coverage from Enterprise Connect 2025.

"We used to care about the conversation only from the moment it started until it ended. Now we care about what happens after." That key quote from Jeff Pulver, telecom pioneer and the driving force behind the Pulver Order that helped make VoIP a legitimate telecom service, sums up a new era in enterprise communications. Speaking alongside leading industry analyst Jon Arnold, Pulver and Arnold joined Doug Green, Publisher of Technology Reseller News, for a wide-ranging closing podcast at Enterprise Connect 2025. Looking back over 25+ years of Enterprise Connect—from the PBX shows in Washington, D.C., to the Swan and Dolphin, and now the Gaylord and Las Vegas—the two industry veterans observed how much has changed. From Nortel to Microsoft, from hardware to the cloud, and now into the AI era, the show and the industry have constantly evolved. Arnold noted the shift in enterprise communications from dedicated telecom departments to outsourced IT and cloud-first strategies. Pulver recalled the days when maintaining uptime on voice trading systems was a mission-critical function for financial firms. Today, the challenge is managing and extracting value from the metadata of conversations. Pulver introduced listeners to the vCon, a new standard that captures the essence of a conversation—voice, text, and data—for post-call analytics, memory, and trust-building. "Living in a world where you can now leverage the metadata associated with the conversation and monetize that... that's the future," he said. Learn more about the Pulver Order and Jeff's legacy in VoIP here: Celebrating 20 Years of Innovation. AI, metadata, and automation were key themes. Arnold explained that while UCaaS providers have solved voice and video delivery, the next frontier is capturing insights from those communications to improve workflows and build knowledge across the organization. Pulver added that many chatbots today suffer from "amnesia" – they can't remember previous interactions. The vCon standard aims to solve that, along with related standards like SKIT, which help verify the authenticity of data. Trust and memory, said Pulver, are the building blocks of AI in communications. And while these technologies are just gaining traction, he predicted that by 2027-2030, they will redefine how businesses communicate, collaborate, and operate. Pulver emphasized the importance of building opt-in consent and compliance into communications. Recording calls without proper consent, especially in California or the EU, could pose legal risks, and new protocols are being designed to address that. Looking ahead, Arnold cautioned that companies that fail to invest in R&D during this critical AI transition risk falling behind. While current products are still maturing, the groundwork for the next generation of communications is being laid today. Enterprise Connect 2025 may have wrapped, but the conversation is far from over. As Pulver put it, "This is where the future happens." Stay tuned for more updates from Enterprise Connect 2025 at Technology Reseller News.

Further thoughts about the shape of Season 2, and the potential longevity of Doctor Who, ahead of the launch next weekend Presented by J.R. Southall, with Jon Arnold and Matt Barber

With Eurovision (and indeed, the interstellar version) on the horizon once again, we thought it high time we took a look back at the debut Bucks Fizz album from 1981, which followed in the wake of their own Eurovision success Presented by J.R. Southall, with Jon Arnold

The third Doctor gets back into space after a long lay-over on Earth, only to find himself stuck inside a miniscope with Drashigs, Leslie Dwyer and Major Daly; the randomiser brings us to the Carnival of Monsters Presented by J.R. Southall, with Jon Arnold and Matt Barber

Our slow crawl through the Alien universe takes in a couple of fan projects, last year's Australian short No Man's Land, and the recently streaming documentary Alien On Stage about - you guessed it - a stage production of the first Alien movie in Dorset (and Leicester Square) Presented by J.R. Southall, with Jon Arnold, Matt Barber and Mark Donaldson No Man's Land is available for free on YouTube

It's two decades since Doctor Who returned - but has it lived more in those twenty years than others do in eighty? We talk about the best and the worst of the revival, plus a little quiz. Presented by J.R. Southall, with Jon Arnold, Matt Barber, Steve Hatcher, Iain Martin and Harry Palmer

In hour two, Mike & Jason talk the latest CONCACAF news with soccer analyst Jon Arnold (2:28), and the geo-political effects that are currently impacting the sport internationally, the boys look at the out-of-town scoreboard (27:00), and how it affects the Canucks ahead of tomorrow's big road matchup vs. the Isles, plus they discuss Quinn Hughes' post-game comments following last night's win. This podcast is produced by Andy Cole and Greg Balloch. The views and opinions expressed in this podcast are those of the hosts and guests and do not necessarily reflect the position of Rogers Media Inc. or any affiliate.

A fascinating pair of historical artefacts (both in content and as books) - most unlike your usual script to page Target and divisive reads amongst the book clubbers this week. Does taking a risk reap rewards? Also, our favourite book companion exits.

A comparison of the film that began life as the pilot for what could have been a Twin Peaks spin-off series, but which went on to become regarded as perhaps David Lynch's best work, and that original TV movie which has of course subsequently surfaced online Presented by J.R. Southall, with Jon Arnold and Matt Barber

The randomiser brings us to the beginning of Season 18, and the dawn of a brand new era - albeit with the same lead actors and one of the same writers who had been working on Doctor Who for the last couple of seasons. So how does The Leisure Hive look now? Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher

In this episode of the Tech Transformed Podcast, Jon Arnold, Principal of J Arnold Associates speaks with Nikola Mrksic, CEO of PolyAI, discussing all things AI, specifically in contact centres. From the benefits of automation to the emergence of the most trending subject of the year – Agentic AI.Mrksic particularly spotlights some underutilised capabilities of AI such as how it can manage up to 90% of repetitive duties, allowing human agents to concentrate on other complex tasks. The conversation also explores the transition from basic service to a broader, more holistic customer experience, necessitating the need for rapid adaptation and experimentation.AI in contact centers isn't just about cutting costs. This conversation shows how it can truly make a difference – giving agents the tools to shine, providing customers with better, more quality experiences, and even letting AI take care of tasks behind the scenes securely, so humans can focus on what truly matters.TakeawaysAI is a dominant force shaping technology today.Contact centers have a high volume of repetitive tasks suitable for AI.AI can automate up to 90% of tasks in contact centers.The role of AI is not just cost-cutting but improving service quality.Agentic AI can perform tasks on behalf of users asynchronously.Customer experience is now a key focus beyond just service.Companies must adapt quickly to avoid falling behind competitors.Failing fast and experimenting is crucial for success with AI.AI can provide insights that traditional methods miss.Investing in AI should be about solving problems, not just keeping up with trends.Chapters00:00 Introduction to AI in Contact Centers02:01 Benefits of AI in Contact Centers07:37 Transforming Customer Experience with AI15:42 Understanding Agentic AI21:27 The Shift from Customer Service to Customer Experience30:25 Advice for Business and CX Leaders

The randomiser has found us an episode from Torchwood's second series, but will we be more impressed with Adam than we were with some of the stories from Series One? Presented by J.R. Southall, with Jon Arnold, Matt Barber and Luke Molloy

'Blow it up!' We reach the end of this incredible voyage with our sanity intact (just about), our inebriation faltering and our laughter flowing. Can we find 12 reasons to love this story?

Our reaction to the 97th Academy Awards, the winners and the ceremony - and a review of Best International Feature winner I'm Still Here Presented by J.R. Southall, with Jon Arnold and Mark Donaldson

Two more Best Picture hopefuls come under the spotlight, immigrant drama The Brutalist and Bob Dylan biopic A Complete Unknown, plus we give our final predictions ahead of the ceremony itself Presented by J.R. Southall, with Jon Arnold, Matt Barber and Luke Molloy

Join Joe, Jon, Luke & Andrew as they talk balls balls balls! If it isn't Michael Sheard's balls, its the ballsup of a terror attack on the medical facility, or the hairy bouncy balls of the Doctor's phagocytes!

We're off to space hospital to face terrorism and virus expansion…before being shrunk and injected inside the Doctor! What the hell is going on?

The intrepid foursome embark on a Great Space Adventure! Contact has been made and Iceland's Prawn rings will never be the same again.

Peter Jackson's second film, the one it seems he most wishes everyone would forget, is the "adult" puppet comedy Meet the Feebles. We took a look, so you don't have to Presented by J.R. Southall, with Jon Arnold and Mikey Smith

Also nominated for Best Adapted Screenplay, Nickel Boys is the next Best Picture nominee from this year's Academy Awards on our list. But does the film's unusual format - which has brought it a shedload of awards already - mean it's more or less likely to pick up the Oscar? Presented by J.R. Southall, with Jon Arnold

There's a new Wolf Man pic on the block, as part of the revised Monster Universe. And one of our extended team just happens to be watching his way through the original Universal horror collection... So what would he, and we, think? Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher

Recorded just moments before Elon Musk's attempted buyout of Chat GPT, a new voice joins us on the feed to try and make sense of just three weeks' worth of Trump.2 Presented by J.R. Southall, with Jon Arnold, Matt Barber and Mikey Smith

Jeff Pulver is all about vCons at ITEXPO this week “vCons provide the memory,” says Jeff Pulver. According to Jeff's upcoming publication on vCons, Virtualized Conversations are a transformative force in enterprise AI and communications. Jeff believes that much like how VoIP revolutionized voice communication, vCons redefine how conversations are captured, structured, and leveraged as digital assets. “Imagine dealing with different bots, and every time you're there, it's like 50 first dates. You forget that you were there five minutes ago. The vCon provides the memory layer that keeps track of what's said, when, and where. If you're in a business, an enterprise, you know, vCons can capture not just voice conversations but emails, messages, everything. You have a 360 on what's going on in a relationship with a customer, with an employee, or even in your own company's knowledge base. It's expansive what this power is being unleashed. In the age of AI, vCon is essential, whether you're an MSP, or any type of service provider, for that matter. If you're an engineer. You're building hardware. You're telecom ecosystem. vCon should be on your product roadmap.” Jeff is at ITEXPO this week. He will be at the ‘Future of Work Strategy – State of the Market Review' at 10 AM on Tuesday, with Jon Arnold. He will also be available at the Snom booth, during the EXPO. https://www.vonevolution.com/

How does David Tennant's first (of at least sort of three) regeneration hold up nearly two decades later? The randomiser brings us the Series 4 finale Presented by J.R. Southall, with Jon Arnold and Matt Barber

Two films we've caught up with recently, one terrific and one terrible, which illustrate Hollywood's recent interest in sexual boundaries Presented by J.R. Southall, with Jon Arnold

The randomiser brings us to the surprising opening instalment of Series 7B, and so we coupled up Asylum of the Daleks with Pond Life in order to lessen the impact real life sometimes has on our fan brains... Presented by J.R. Southall, with Jon Arnold, Matt Barber and Jack Rees

There is an even mix of love, hate and ambivalence from Luke, Jon, Paul & Jason and we discuss everything from hideous child actors to poetry, science, fairytales, toxic relationships and suicide!

Our thoughts on Anora, the latest from indie writer-director Sean Baker which has catapulted him into the Oscar conversation Presented by J.R. Southall, with Jon Arnold

More rumours about what might be happening (and Who might not be a part of it) in the worlds of Doctor Who. Presented by J.R. Southall, with Jon Arnold

Our reaction to and predictions for the nominations for this year's Oscars. Presented by J.R. Southall, with Jon Arnold

It's Donald J's first week back in the White House, so how's he doing? Presented by J.R. Southall, with Jon Arnold

We catch up with a handful of recent movies that are in this year's Academy Awards conversation: Wicked, Emilia Pérez, A Real Pain and Dune: Part Two Presented by J.R. Southall, with Jon Arnold and Matt Barber

Join Joe, Andrew, Jon & Luke as we tackle the worst Doctor Who book of all time as voted by readers of DWM. Gangsters, ghosts & catamites - oh my!

Overlooked gem or mismatched misfire? We turn the clocks back thirty years to take another look at Kathryn Bigelow's follow-up to Point Break, the VR thriller Strange Days Presented by J.R. Southall, with Jon Arnold and Matt Barber

Some thoughts about film director David Lynch Presented by J.R. Southall, with Jon Arnold and Matt Barber