Podcast appearances and mentions of jon arnold

  • 113PODCASTS
  • 519EPISODES
  • 51mAVG DURATION
  • 5WEEKLY NEW EPISODES
  • Oct 1, 2025LATEST

POPULARITY

20172018201920202021202220232024


Best podcasts about jon arnold

Show all podcasts related to jon arnold

Latest podcast episodes about jon arnold

Doctor Who: Strangers in Space
Who Review Extra 54: Fury from the Deep

Doctor Who: Strangers in Space

Play Episode Listen Later Oct 1, 2025 51:21


The randomiser takes us to yet another isolated workplace in the 1960s, but will Victoria's screaming save the day, or is Fury from the Deep just a load of old gas? Presented by J.R. Southall, with Jon Arnold, Matt Barber and Ryan Blake

Doctor Who: Strangers in Space
Film Club 74: Denis Villeneuve

Doctor Who: Strangers in Space

Play Episode Listen Later Sep 29, 2025 73:47


After Amazon MGM Studios announced Denis Villeneuve as the director who would take the helm of their first Bond movie, we decided to have a look back at his non-franchise English language movies to see if we could see why. Presented by J.R. Southall, with Jon Arnold

Doctor Who: Strangers in Space
Film Club 73: Quatermass at Hammer

Doctor Who: Strangers in Space

Play Episode Listen Later Sep 26, 2025 63:41


It's seventy years since Nigel Kneale's most famous creation made his way from the small screen to the big, but how successful was the transfer to Quatermass at Hammer? Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher

Doctor Who: Strangers in Space
Film Club Extra: Together

Doctor Who: Strangers in Space

Play Episode Listen Later Sep 19, 2025 31:43


The only way we could talk about what the title means, is to get heavily into spoiler territory - so if you haven't seen Together yet, then set this review aside until you have Presented by J.R. Southall, with Jon Arnold and Matt Barber

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast
Hamster Book Club - Face of the Enemy by David A. McIntee (featuring Luke Sims-Jenkins, Andrew Batty & Jon Arnold)

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast

Play Episode Listen Later Sep 16, 2025 119:54


Where the book club learns to be REAL MEN! A McIntee love-in as we tackle one of his most celebrated and fun books; a ballsy, continuity filled, characterful piece with the best depiction of the Master in print. Badda-Badda-Badda!

Doctor Who: Strangers in Space
Film Club Extra: Weapons

Doctor Who: Strangers in Space

Play Episode Listen Later Sep 15, 2025 35:12


Warning: if you haven't seen Weapons yet and are thinking of doing so, this review contains major spoilers to all of the film's big plot developments Presented by J.R. Southall, with Jon Arnold and Matt Barber

Doctor Who: Strangers in Space
Who Review Extra 53: Torchwood: End of Days

Doctor Who: Strangers in Space

Play Episode Listen Later Sep 12, 2025 27:39


Having discovered a run of form in the latter half of the first season, would Torchwood stick the landing with its first series finale? Presented by J.R. Southall, with Jon Arnold, Matt Barber and Ryan Blake

Politely Pushy with Eric Chemi
The Role of Independent Research Analysts With Jon Arnold

Politely Pushy with Eric Chemi

Play Episode Listen Later Sep 8, 2025 47:30


All analysts, by definition, are influencers. But not all influencers are analysts. Eric Chemi welcomes Jon Arnold of J Arnold & Associates. Jon is an independent research analyst with a rich background in marketing and a diverse range of projects spanning telecommunications, technology, energy, transportation, and other sectors.Tune in as Jon shares how companies and leaders can effectively navigate analyst relations and maximize the value of their program.  

Doctor Who: Strangers in Space
Blue Box 186: Fixing Doctor Who

Doctor Who: Strangers in Space

Play Episode Listen Later Sep 8, 2025 69:40


How would you script edit the problematic stories of the past in order to deproblematise them, but without removing the problematic elements? Or: how do you fix a problem like The Talons of Weng-Chiang? Presented by J.R. Southall, with Jon Arnold, Matt Barber and Ryan Blake

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast
Hamster Book Club - Grave Matter by Justin Richards (featuring Jon Arnold, Luke Sims-Jenkins & Andrew Batty)

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast

Play Episode Listen Later Sep 5, 2025 128:11


To Dorsill we go, stepping into the pastWhere zombies roam, with brains their repast, Peri persued, she needs to be fast, Or else death will catch up and forever last...

Doctor Who: Strangers in Space
Who Review Extra 52: The Shakespeare Code

Doctor Who: Strangers in Space

Play Episode Listen Later Sep 5, 2025 23:16


Would the Graham Linehan of Doctor Who's first TV story take flight, and would our reviewers bewitched or be what-what-what?-ed? Presented by J.R. Southall, with Jon Arnold and Ryan Blake

World Cup After Dark
WCAD 3-34: CONCACAF Final Round WCQ Preview w/ Jon Arnold

World Cup After Dark

Play Episode Listen Later Sep 1, 2025 69:39


Favorite guest Jon Arnold of Getting CONCACAFed joins Austin and Amit for a deep dive into the Final Round of CONCACAF World Cup Qualifying. Are Panama, Jamaica and Costa Rica the favorites for the World Cup? Who of Guatemala, Curaçao, Haiti and Honduras will put up the biggest fight / find themselves in the Intercontinental Playoff? Plus, insight into Bermuda's Cinderella story!

Doctor Who: Strangers in Space
Music Club Extra 09: The Blow Monkeys: Birdsong

Doctor Who: Strangers in Space

Play Episode Listen Later Aug 29, 2025 77:30


Dan Jennings of the Paul Weller Fan Podcast joins us to review The Blow Monkeys' new album Birdsong, their first for Alan McGee and Youth's record label Creation Youth Presented by J.R. Southall, with Jon Arnold, Simon Brett and Dan Jennings Creation Youth Paul Weller Fan Podcast

Doctor Who: Strangers in Space
Blue Box 184: Who News: Chronic Hysteretics

Doctor Who: Strangers in Space

Play Episode Listen Later Aug 25, 2025 24:53


The quotes coming out of Edinburgh this week might have made it feel like we're stuck in 1989 all over again (or is that 1985?), but this is a different century now - so what did we make of the idea that the TARDIS is "going nowhere"? Presented by J.R. Southall, with Jon Arnold and Matt Barber

Doctor Who: Strangers in Space
Film Club Duets 32: Vampira (1974) and Vamps (2012)

Doctor Who: Strangers in Space

Play Episode Listen Later Aug 22, 2025 37:48


In this edition we're pairing up a couple of very different but equally unlikely vampires; firstly there's David Niven's urbane and terribly British Count Dracula, and then Alicia Silverstone in an undead rematch with Amy Heckerling, her director on Clueless. What can possibly go right? Presented by J.R. Southall, with Jon Arnold and Ryan Blake

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast
Talks to Eddie & Jon Arnold about their choice of Cold Blood (2/2)

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast

Play Episode Listen Later Aug 20, 2025 73:06


We were (sort of) kind to The Hungry Earth but now the bile really comes forth. Are these really the cheapest cave sets? Can three nobodies negotiate the future of two races? How much will Ambroise annoy us this week?

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast
Time Zero by Justin Richards (featuring Jon Arnold, Andrew Batty & Luke Sims-Jenkins)

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast

Play Episode Listen Later Aug 13, 2025 105:57


Huge stuff is happening in this 'season finale' book; Anji and Fitz leave the Doctor, explosive action, time windows in Siberia, lost expeditions, a walking black hole and the arc villain revealing his plan...

Doctor Who: Strangers in Space
Film Club Lite 81: Mimic (1997)

Doctor Who: Strangers in Space

Play Episode Listen Later Aug 13, 2025 31:38


After making a splash in his native Mexico with Cronos, Hollywood invited Guillermo del Toro to come and helm another in its cycle of mid-90s monster movies. The result was Mimic, but what do we think of it now? Presented by J.R. Southall, with Jon Arnold, Simon Brett and Steve Hatcher

Doctor Who: Strangers in Space
Who Review Extra 51: Human Nature

Doctor Who: Strangers in Space

Play Episode Listen Later Aug 11, 2025 46:11


Shakespeare might, according to the tenth Doctor, be the most human human being who ever lived - but that isn't going to stop the tenth Doctor himself from having a go. Presented by J.R. Southall, with Jon Arnold and Matt Barber

Doctor Who: Strangers in Space
Film Club Lite 80: Species (1995)

Doctor Who: Strangers in Space

Play Episode Listen Later Aug 8, 2025 41:55


It's thirty years since Natasha Henstridge made her film debut as the sexy alien who's looking for the perfect partner with whom to make beautiful human hybrid babies, but what does Species look like in 2025? Presented by J.R. Southall, with Jon Arnold, Ryan Blake, Simon Brett, Steve Hatcher and Dylan Rees

Doctor Who: Strangers in Space
Blue Box 181: Summer Quiz

Doctor Who: Strangers in Space

Play Episode Listen Later Aug 1, 2025 37:20


Our now traditional seasonal quiz returns for a summer instalment, pitting our three teams' wits against some House of Games styled Doctor Who themed rounds as the grudge between two particular hosts deepens Presented by J.R. Southall, with Jon Arnold and Steve Hatcher as Delta Free, Ryan Blake and Iain Martin as Thoros Belter, and Matt Barber and Luke Molloy as Terror Alpha

Doctor Who: Strangers in Space
TV Club 84: Summer Round-Up

Doctor Who: Strangers in Space

Play Episode Listen Later Jul 30, 2025 57:10


A round-up of some recent TV, starting with Murderbot, taking in Bookish, and finally some thoughts about Poker Face Presented by J.R. Southall, with Jon Arnold, Matt Barber and Ryan Blake

VUX World
Inside the analyst's mind: How AI is reshaping enterprise communications with Jon Arnold

VUX World

Play Episode Listen Later Jul 28, 2025 62:31


From the hype cycle around AI to the real-world constraints enterprises face when adopting new tech, we explore the opportunities shaping the future of business communications in this episode. We're joined by Jon Arnold, an independent tech analyst, for a conversation about the shifting landscape of enterprise communications. We talk about analysts' unique role in shaping vendor strategy and market perception. We discuss the current state of business communications technology, examining what Jon describes as the "three-legged stool" of cloud communications: CCaaS, CPaaS, and UCaaS. We discuss how these previously distinct domains are converging, with vendors increasingly offering capabilities across all three areas.We also explore how AI is disrupting the traditional communications technology landscape. Jon offers valuable insights into why AI-native companies may have advantages over traditional contact centre vendors who are adding AI capabilities, and why the pace of AI adoption varies significantly across different industries and organisations.This episode is brought to you by NLX.NLX is a conversational AI platform enabling brands to build and manage chat, voice and multimodal applications. NLX's patented Voice+ technology synchronizes voice with digital channels, making it possible to automate complex use cases typically handled by a human agent. When a customer calls, the voice AI guides them to resolve their inquiry through self-service using the brand's digital asset, resulting in automation and CSAT scores well above industry average. Just ask United Airlines.Shownotes:Find out more about Jon Arnold: https://www.jarnoldassociates.com/about/jon-arnoldSubscribe to VUX World: https://vuxworld.typeform.com/to/Qlo5aaeWSubscribe to The AI Ultimatum Substack: https://open.substack.com/pub/kanesimmsGet in touch with Kane on LinkedIn: https://www.linkedin.com/in/kanesimms Hosted on Acast. See acast.com/privacy for more information.

Doctor Who: Strangers in Space
Film Club Extra: The Fantastic Four: First Steps

Doctor Who: Strangers in Space

Play Episode Listen Later Jul 28, 2025 56:01


It's doing great box office from mostly positive reviews, but what would our team make of the new Fantastic Four film - fourth time lucky? Presented by J.R. Southall, with Jon Arnold, Ryan Blake and Simon Brett

Doctor Who: Strangers in Space
Film Club Duet 31: Superman and Thunderbolts*

Doctor Who: Strangers in Space

Play Episode Listen Later Jul 25, 2025 77:09


Our - fairly spoilery (especially in the latter case) - thoughts on two recent superhero pictures: James Gunn's revitalisation of Superman; and now arriving on streaming services, the MCU's new team Thunderbolts* Presented by J.R. Southall, with Jon Arnold, Ryan Blake and Simon Brett

Doctor Who: Strangers in Space
Blue Box 180: Resurrection Who 2. Devil's Planet

Doctor Who: Strangers in Space

Play Episode Listen Later Jul 23, 2025 51:21


It's Season 2 of our own, rebooted Doctor Who, and someone else's turn to have a go at creating a themed series of episodes telling a compelling, coherent story out of the concept of only remaking the stories of the past Presented by J.R. Southall, with Jon Arnold

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast
Talks to Eddie and Jon Arnold about their choice of Attack of the Cybermen (2/2)

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast

Play Episode Listen Later Jul 18, 2025 71:45


Is this where the wheels start coming off as Joe (positive until now) starts to see the cracks, Jon has ammunition in his argument against the story...but Eddie remains steadfast that this is a banger.

Doctor Who: Strangers in Space
Blue Box 179: The Death of Doctor Who

Doctor Who: Strangers in Space

Play Episode Listen Later Jul 18, 2025 28:39


Our thoughts on recent off-camera developments and the future - or lack thereof - of Doctor Who Presented by J.R. Southall, with Jon Arnold, Ryan Blake, Simon Brett and Steve Hatcher

Doctor Who: Strangers in Space
Music Club 28: David Bowie

Doctor Who: Strangers in Space

Play Episode Listen Later Jul 16, 2025 71:14


From the King Bees to Tin Machine and beyond, Davie Jones had quite the career in pop. We assembled a team of six to choose our Top 5 Bowie songs, eventually narrowing down our choices till we arrived at what might be his greatest single of all. Presented by J.R. Southall, with Jon Arnold, Ryan Blake, Simon Brett, Iain Martin and Harry Palmer

UC Today - Out Loud
The Latest News on Mitel's Resurgence, Google Beam, InfoComm, Cisco Live, and More

UC Today - Out Loud

Play Episode Listen Later Jul 7, 2025 31:13


Watch on YouTube.In this jam-packed episode of UC Big News, host Kieran Devlin is joined by expert analysts Jon Arnold, Melody Brue, Craig Durr, and Zeus Kerravala for a whirlwind tour of the latest from the unified communications world.The team unpacks Mitel's return from bankruptcy, gets hands-on with Google Beam's volumetric video marvel, and decodes Cisco's new enterprise-focused vision for Webex, fresh from Cisco Live 2025.Whether you're a tech leader, vendor watcher, or just UC-curious, this is the episode to watch. Three seismic updates, one expert panel, here's what you'll learn in this episode:Mitel is back! The team debates whether slashing $1.15 billion in debt and doubling down on hybrid UC is enough to revive the brand in a cloud-first world.Google Beam wowed InfoComm — with light field displays, spatial audio, and real-time translation. Melody Brue calls it “shockingly natural,” while the crew unpacks pricing, practicality, and use cases from executive comms to telehealth.Cisco pivots Webex — unveiling a security- and observability-first pitch at Cisco Live. Is this a necessary evolution for serious enterprise buyers? The team weighs in on whether this is Cisco's best Webex strategy yet.Big questions raised — from the future of on-prem UC to whether 3D meeting rooms can scale, and if Cisco's security-first focus can win back market momentum.Next Steps: ✅ Subscribe to UC Big News for sharp, unscripted insights on UC, CX, and collaboration.

Off the Woodwork
Concacaf Gold Cup final on Sunday, MLS Weekend underway, Genuine Cup in Houston: SDH Week in Review, 7.5

Off the Woodwork

Play Episode Listen Later Jul 5, 2025 83:52


Jon Nelson takes you through some of the best interviews this week from SDH AM (airing at 9:05am Monday-Friday on the Soccer Down Here YouTube, Twitch, & X channels). Jon Arnold of the Getting CONCACAFed newsletter joins to talk Gold Cup, Niko Moreno of Pulso Sports joins to talk MLS, and we learn about the Atlanta United Unified team and others taking part in the Genuine Cup in Houston later this month.

Soccer Down Here
Club World Cup, Gold Cup, Jon Arnold, Genuine Cup, MLS: SDH AM 7.1.25

Soccer Down Here

Play Episode Listen Later Jul 1, 2025 129:15


A busy Tuesday Thoughts on SDH AMWe look at the Club World Cupset last night in Orlando plus preview the night game with Dortmund and MonterreyWe look at the major MLS news out of TorontoHour 2 has Ana Torras previewing the Genuine Cup later this month in Houston andGet CONCACAFed's Jon Arnold talking everything Gold Cup  

Soccer Down Here
Getting CONCACAFEINATED With Jon Arnold: Gold Cup Review/Preview on SDH AM 7.1.25

Soccer Down Here

Play Episode Listen Later Jul 1, 2025 25:41


Down to the Final four in the Gold Cup for 2025, Jon Arnold drops by to talk about Guatemala's run and what it means- along with the three that join them- and the seasons that are US, CAN MNT, and the tourney disappointments...

Doctor Who: Strangers in Space
Blue Box 176: Primed for 'Action!'

Doctor Who: Strangers in Space

Play Episode Listen Later Jun 21, 2025 63:56


Legopolis himself, Mr Steven Schapansky, joins us to talk about the future of Doctor Who: who will be making it, who will be running it, who will be the star and more urgently for right now, which streamer will the BBC pair up with to publish it? Presented by J.R. Southall, with Jon Arnold, Matt Barber, Mark Cockram, Steve Hatcher, Iain Martin and special guest Steven Schapansky

Doctor Who: Strangers in Space
Film Club Duets 30: Bond Not-Bond

Doctor Who: Strangers in Space

Play Episode Listen Later Jun 17, 2025 76:28


To lose the rights to one Bond might be considered unlucky, to lose the rights to two looks like carelessness. Our thoughts on the two non-Eon Productions 007 movies, Casino Royale (1967) and Never Say Never Again Presented by J.R. Southall, with a rotating cast of Bond co-hosts, including Jon Arnold, Matt Barber, Ryan Blake and Dylan Rees

Sportsradio 1310 and 96 7 FM The Ticket
KickAround #408 - "Have You Taken to Mushy Peas?"

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later Jun 15, 2025 78:27


June 14, 2025 - Daniel Robertson returns to fill in for Andy, and with Peter Welpton try to enjoy the beginning of "Summer of Soccer 2025" while also dealing w/ yet more USMNT drama. Jon Arnold checks in to get you ready for the Gold Cup, and we try to get you excited about the Club World Cup. Best of all - DFW's Julian Eyestone, off of signing a new deal at Brentford is in studio with stories to tell. Follow us on Facebook, Instagram and X Listen to past episodes on The Ticket’s Website And follow The Ticket Top 10 on Apple, Spotify or Amazon Music See omnystudio.com/listener for privacy information.

The KickAround
KickAround #408 - "Have You Taken to Mushy Peas?"

The KickAround

Play Episode Listen Later Jun 15, 2025 78:27


June 14, 2025 - Daniel Robertson returns to fill in for Andy, and with Peter Welpton try to enjoy the beginning of "Summer of Soccer 2025" while also dealing w/ yet more USMNT drama. Jon Arnold checks in to get you ready for the Gold Cup, and we try to get you excited about the Club World Cup. Best of all - DFW's Julian Eyestone, off of signing a new deal at Brentford is in studio with stories to tell.See omnystudio.com/listener for privacy information.

Doctor Who: Strangers in Space
Music Club 27: Simon and Garfunkel

Doctor Who: Strangers in Space

Play Episode Listen Later Jun 12, 2025 68:24


We each choose our favourite five Simon and Garfunkel songs Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast
Hamster Book Club - The Gallifrey Chronicles (Redux) by Lance Parkin (featuring Jon Arnold, Andrew Batty & Luke Sims-Jenkins)

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast

Play Episode Listen Later Jun 9, 2025 125:20


It's the end...but the moment has been prepared for. The eighth Doctor range comes to a close with a book that looks backwards to celebrate, forwards to the future and has a beautiful examination of the Doctor within...

Doctor Who: Strangers in Space
Film Club Lite 76: Come See the Paradise (1990)

Doctor Who: Strangers in Space

Play Episode Listen Later Jun 9, 2025 30:40


Thirty-five years ago, Alan Parker made a film about the internment of American citizens during WWII, because their ethnicity didn't fit the current political climate Presented by J.R. Southall, with Jon Arnold and Matt Barber

Doctor Who: Strangers in Space
Blue Box 174: Whose Doctor Who

Doctor Who: Strangers in Space

Play Episode Listen Later Jun 5, 2025 63:15


We were planning to get together to discuss how Doctor Who functions in a world where it's both streamed and broadcast, but given how much uncertainty there is about the series' future right now, we decided to make that the spine of the conversation. Presented by J.R. Southall, with Jon Arnold and Dylan Rees

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast
Hamster Book Club - Warmonger by Terrance Dicks (featuring Luke Sims-Jenkins, Andrew Batty & Jon Arnold)

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast

Play Episode Listen Later Jun 3, 2025 107:53


Joe, Luke, Andrew & Jon face the most brutal fight in the Doctor's fight, a conflict so terrifying he has to form an alliance with Cybermen, Sontarans and Draconians and become a dictator! Issalon Kwai!

Doctor Who: Strangers in Space
Blue Box 173: Piper at the Gates of Who

Doctor Who: Strangers in Space

Play Episode Listen Later Jun 3, 2025 62:07


Is she or isn't she? Billie Piper seems to have been cast as the next Doctor - so we get into the possible how and why (and who) of it. Presented by J.R. Southall, with Jon Arnold, Matt Barber, Ryan Blake, Simon Brett and Steve Hatcher

Doctor Who: Strangers in Space
Who Review 41: The Reality War

Doctor Who: Strangers in Space

Play Episode Listen Later May 31, 2025 71:09


Our thoughts on the Season 2 (or Series 15) finale Presented by J.R. Southall, with Jon Arnold and Matt Barber (and a little Steve Hatcher cameo)

Doctor Who: Strangers in Space
Blue Box 172: The Story Still to Come

Doctor Who: Strangers in Space

Play Episode Listen Later May 28, 2025 67:42


Our preview of this year's Doctor Who season finale, spoiler-free (until a short well-announced section at the very end) and filled with as much nonsense as we could possibly muster Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher

Doctor Who: Strangers in Space
Who Review 40: Wish World

Doctor Who: Strangers in Space

Play Episode Listen Later May 24, 2025 69:39


Our thoughts on Wish World, this year's penultimate episode and the first half of the two-part finale Presented by J.R. Southall, with Jon Arnold, Matt Barber and Iain Martin

Doctor Who: Strangers in Space
Blue Box 171: The Moment is Being Prepared For

Doctor Who: Strangers in Space

Play Episode Listen Later May 20, 2025 39:34


An EXTREMELY SPOILERIFIC round-up of this week's news and gossip Presented by J.R. Southall, with Jon Arnold, Matt Barber, Steve Hatcher and Iain Martin

Doctor Who: Strangers in Space
Who Review 39: The Interstellar Song Contest

Doctor Who: Strangers in Space

Play Episode Listen Later May 17, 2025 70:01


We turn our microphones to the subject of the Eurovision Song Contest pastiche in our latest review Presented by J.R. Southall, with Matt Barber, Mark Donaldson, Luke Molloy and Jon Arnold

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast
Talks to Eddie & Jon Arnold about their choice of Midnight

A Hamster With a Blunt Penknife - a Doctor Who Commentary podcast

Play Episode Listen Later May 9, 2025 88:25


Father and son come together for a cross generational battle of opinions...but who is a lover and who is a hater of this well regarded episode?

Telecom Reseller
Jon Arnold Urges MSPs to Evolve Beyond UCaaS Commoditization and Lead in AI Enablement, Podcast

Telecom Reseller

Play Episode Listen Later Apr 22, 2025


Cloud Connections 2025 Podcast Interview with Jon Arnold, Principal, J. Arnold & Associates ST. PETERSBURG, FL - Jon Arnold, Principal of J. Arnold & Associates, delivered a clear message to managed service providers (MSPs) at Cloud Connections 2025: it's time to evolve beyond UCaaS commoditization and begin leveraging AI not just as a buzzword, but as a strategic offering. In a podcast conversation with Technology Reseller News, Arnold reflected on insights shared during two panels at the conference—one on market outlook and another focused on UCaaS. “UCaaS, CCaaS, CPaaS—they're all mature, well-understood offerings,” said Arnold. “But AI is where the next frontier lies. Most customers know they need it, but they don't know how to use it—and that's where MSPs have a real opportunity.” Arnold emphasized that MSPs, trusted for their delivery of cloud and voice services, are in a prime position to elevate their value by integrating AI into business operations—both internally and in customer-facing applications. The key, he said, lies in viewing voice as data, a concept that aligns with AI's data-driven architecture. “If you're not capturing the data from voice, you're missing one of the most powerful communication channels businesses rely on,” Arnold explained. “MSPs already understand voice. That's their credibility. Now it's about helping customers harness that voice data to power AI.” On the second panel, Arnold addressed a recurring challenge: UCaaS as a commodity. As major players like Microsoft Teams, Zoom, and RingCentral dominate the landscape, differentiation has become more difficult. “If all MSPs are selling the same thing, they risk becoming arms dealers—no value, no margin,” he said. Arnold encouraged MSPs to think beyond unified communications and adopt a more holistic, strategic view, where AI is integrated across workflows, departments, and functions—far beyond the contact center. “AI isn't waiting for you to catch up. It's creating new ways of working,” he said. “There's a real risk of being left behind if MSPs don't evolve. A new generation of AI-centric MSPs will emerge—those who know how to sell it, implement it, and build strategy around it.” Reflecting on his first time attending the CCA's Cloud Connections event, Arnold noted the strong value of its focused community. “It's big enough to meet new people, but small enough to build real relationships,” he said. “It's not a trade show—it's a learning and collaboration environment.” Learn more about Jon Arnold and J. Arnold & Associates at: www.jarnoldassociates.com