Podcast appearances and mentions of jon arnold

We talk through Doctor Who's modern era spin-off shows, pitting them against each other in an effort to decide which is the more justified Presented by J.R. Southall, with Jon Arnold and Matt Barber

The boys get together to celebrate the fifth anniversary of the World of Concacaf Podcast! Eric, Donald and Jonathan reminisce on the beginnings of the pod and talk about what makes Concacaf special as we look back on our 80+ episodes. To mark the grand occasion, friend of the pod Jon Arnold of Getting CONCACAFed joins (18:58) to talk about how far soccer in the region has come over the last five years and where it's going. The boys wrap up with some thoughts on the whole thing, how miserable Hamilton, Ontario is, and appreciation for our region. Subscribe to Jon's newsletter Getting CONCACAFed at getconcacafed.substack.com Support our podcast on Patreon and hear the special ONE MORE ROUND bonus episode at www.patreon.com/podcacaf  Thank you to all our supporters, listeners, guests and friends. Here's to more of this nonsense!

It's getting on for a decade since Mark Gatiss wrote his last Doctor Who, but how does it stack up against his earlier episodes? Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher

Joachim Trier's film Affeksjonsverdi - or Sentimental Value - about an aging film director's two daughters and the different paths they take, is our next Best Picture nominee ahead of this year's Oscars Presented by J.R. Southall, with Jon Arnold and Matt Barber

At ITEXPO / MSP EXPO, Jon Arnold, Principal of J Arnold & Associates, joined Doug Green to share his perspective on the event's evolution, the growing dominance of AI in conference programming, and the escalating fraud challenges facing the communications industry. A long-time analyst and contributor, Arnold participated in four sessions during the show, primarily focused on cybersecurity, mobile communications, and fraud mitigation. Arnold noted that while ITEXPO continues to feature its traditional telecom and MSP programming, AI now permeates nearly every track—from agentic AI discussions to vertical-focused sub-events. At the same time, he observed a visible shift on the show floor, with fewer hardware vendors and more companies centered on cybersecurity and risk mitigation. “There's a steadiness to this show that I kind of like year after year,” Arnold said, while acknowledging that the exhibitor footprint and attendee mix are evolving. Across his moderated sessions, a central theme emerged: fraud is accelerating, and AI is amplifying the challenge. Topics included branded calling, RCS, KYC/Know Your Customer frameworks, and the persistent vulnerabilities within mobile networks. Arnold emphasized that fraud has become a multi-layered ecosystem problem. “Before AI, the bad guys were maybe half a step ahead. With AI, they're three or four steps ahead,” he observed, highlighting how rapidly attackers are leveraging automation and generative tools. A standout moment for Arnold was a presentation by ethical hacker Jesse “Hackajack” Tuttle, who illustrated the pervasiveness of fraud from a former attacker's perspective. The session reinforced the need for stronger regulatory frameworks, greater carrier coordination, and increased industry urgency around consumer protection. As the communications industry balances innovation with risk, Arnold's takeaway was clear: the fraud problem is worse than many assume, and solving it will require deeper collaboration across the ecosystem. Visit https://www.jarnoldassociates.com/

We count down the greatest "love" songs of all, so you don't have to Presented by J.R. Southall, with Jon Arnold, Simon Brett and Eric Drass

Did you know that on average, 35 per cent of calls to automotive dealerships go unanswered? In today's competitive market, missed calls mean missed sales and dealerships are turning to AI and analytics to fix this. In this episode of Tech Transformed, host Jon Arnold and Ben Chodor, Chief Executive Officer of CallRevu, about how AI is reshaping the way dealerships handle calls, manage repair orders, and engage with customers throughout their journey. They explore the role of real-time analytics in improving interactions, the importance of answering every incoming call, and why AI has become essential in modern dealership operations.Customer Experience Has ChangedThe customer journey is no longer a simple transaction. Today, it spans pre-purchase research, purchasing, and post-purchase support. Chodor highlights that every interaction matters; customers now expect engagement and guidance at every stage, not just information. Competition in automotive sales is fierce, and customers expect fast responses. Chodor notes that dealerships leveraging AI can provide updates on service times, answer inquiries promptly, and ensure no customer engagement is lost. Real-time insights also empower managers to make better operational decisions and improve the overall customer experience.AI in Automotive DealershipsAI technology is changing the way dealerships operate. Chodor discusses how CallRevu's technology listens to every sales and service call, providing real-time analytics to dealerships. This capability allows managers to intervene in calls, ensuring that customer concerns are addressed promptly. For instance, if a call goes unanswered, the system can alert management, enabling them to engage with the customer immediately, thus reducing missed opportunities.The integration of AI and analytics in automotive dealerships is not just about improving sales; it's about transforming the entire customer experience. From ensuring every call is answered to providing real-time insights for better decision-making, technology is reshaping how dealerships engage with customers. As the automotive industry continues to evolve, those who prioritise customer experience through innovative solutions will undoubtedly lead the way.If you would like to find out more information, go to https://www.callrevu.com/TakeawaysAI enhances customer engagement in automotive dealerships.Real-time analytics can significantly improve communication.Every call to a dealership is crucial for sales.AI helps reduce the number of calls...

Which were the bits of the Chris Chibnall era where fandom thought it overstepped the mark - and did it really? Presented by J.R. Southall, with Jon Arnold and Matt Barber

Our watch through of this year's Best Picture nominees arrives at Train Dreams, the story of the unacknowledged folk who built what would become modern America  Presented by J.R. Southall, with Jon Arnold and Matt Barber

Jon Arnold drops by SDH AM with a look at week one of the CONCACAF Champions Cup- he looks at the bracket, the MLS sides, as well as the grandes in Liga MXHe also glances at the Clausura and the pro-rel talk in Mexico (plus a little Texas Tech football)

Jon Nelson is back with another SDH Week in Review, some of the best interviews from the past week on SDH AM. You can watch the show Monday-Friday at 9:05am on the Soccer Down Here YouTube and Twitch channels. This week, hear from new American owner Jordan Gardner of Scottish club Kelty Hearts, hear about St. Louis' new era ahead of the MLS season from Jake Koenig and Justin Graham of the Ball Watching podcast, and Concacaf expert Jon Arnold fills us in on the start of the Concacaf Champions Cup.

It's a stacked Freestyle Friday for SDH AMWe look at the big win for the USYNT as World Cup Qualifying beginsBeyond Goals Mentoring's Greg Garza visits to talk about the differences between MLS and Liga MX, Tata Martino as a manager, and early thoughts on ATLUTDGetting CONCACAF'eds Jon Arnold visits on the James news, Liga MX, and the CONCACAF Challenge CupWe have your weekend preview and we catch up with South Island United's Jaylen Rodwell and Haris Zeb as they take on the challenge of the OFC Pro League 

The randomiser chooses what is widely considered to be the runt of one of Doctor Who's greatest ever seasons - but is either of those things really true? Presented by J.R. Southall, with Jon Arnold, Matt Barber and Ben Verth

Our journey through this year's Academy Award Best Picture nominees continues with a look at Ryan Coogler's vampire movie Sinners Presented by J.R. Southall, with Jon Arnold and Matt Barber

The second half of our conversation in which we choose the individual stories we think might have made for decent Peter Cushing-style movies, this time going into the 1980s Presented by J.R. Southall, with Jon Arnold and Matt Barber

We start a watch through of this year's Best Picture nominees with Yorgos Lanthimos' latest Bugonia, following a chat about its competition in various categories Presented by J.R. Southall, with Jon Arnold and Matt Barber

We take a look through Malcolm Hulke's lesser known back catalogue in order to help us understand the writer's work on Doctor Who. Including an Armchair Theatre, a Danger Man and a Gideon's Way plus two b-movies  (all available to watch on YouTube here: https://www.youtube.com/playlist?list=PLD7MPHXjCYVW6_yBTNvzdHYj0IX4dm-gM) Presented by Dylan Rees, with Jon Arnold and J.R. Southall

We pay our respects (in our own irreverent fashion) to two significant guest actors from the original run of Doctor Who, by watching the stories in which they appeared: The Robots of Death and Battlefield Presented by J.R. Southall, with Jon Arnold, Matt Barber, Steve Hatcher and Ben Verth

After our recent trip through the various Jurassic Parks, we went on to discover what the subsequent Jurassic Worlds had to offer Presented by J.R. Southall, with Jon Arnold and Matt Barber

In response to a question from the General Witchfinders on the last Radio Free Skaro advent calendar, we were prompted to wonder what might have happened if the Cushing movies had carried on on an annual basis throughout the original run of Doctor Who, and therefore to pick one story from each season that they might have adapted for the silver screen Presented by J.R. Southall, with Jon Arnold and Matt Barber

We talk about our first experiences of the three Jurassic Park movies and discuss how well they stand up today Presented by J.R. Southall, with Jon Arnold and Matt Barber Our sister podcast, republishing our back catalogue: https://strangersinspace.weebly.com/from-the-archives.html

Oliver Stone's first political thriller is the story of North American interference leading to regime change in Latin America, so what on earth possessed us to think of reviewing it right now is a mystery Presented by J.R. Southall, with Jon Arnold

We induct Blakes 7 into the Who Review Extra randomiser by taking a look at the sixth episode of the third series, in which Paul Darrow and Colin Baker come face to face for the first time, and Vila cops off with a Carry On girl. Presented by J.R. Southall, with Jon Arnold and Matt Barber

Our listener James Wheildon asked if we could get down to the brass tacks of why we came to like Doctor Who in the first place. So we gave it a go! Presented by J.R. Southall, with Jon Arnold, Simon Brett, Iain Martin and eventually, Ryan Blake

Two of the four biggest-selling singles of the 1980s, a massive Christmas single, that range of t-shirts and an album that was more a statement of art than something to be listened to; we end the year with our memories of the phenomenon that was Frankie Goes to Hollywood Presented by J.R. Southall, with Jon Arnold, Simon Brett and Eric Drass (Eric's Shardcore website)

Another year, another Christmas Eve - and another Mark Gatiss A Ghost Story for Christmas. Was this latest one any good? We take a look at The Room in the Tower. Presented by J.R. Southall, with Jon Arnold and Matt Barber

It's thirty years since Brad Pitt appeared in two movies that have influenced cinema in immeasurable ways in the three decades since, but how well have Seven and 12 Monkeys stood the test of time? Presented by J.R. Southall, with Jon Arnold and Matt Barber

This year for Christmas we decided to watch a pair of British holiday romances, with a surprising connection to our very own podcast! Presented by J.R. Southall, with Jon Arnold and Luke Molloy

During the original run of Doctor Who, there were nine stories whose broadcast spanned Christmas Day. But which of them is the most Christmassy? Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher

The Disney Doctor Who deal comes to a conclusion (in the UK at least) with the final chapter of the latest spin-off The War Between the Land and the Sea, but is it a fitting end to a troubled time? Presented by J.R. Southall and Ryan Blake, with Jon Arnold and Matt Barber

With an odd number of participants there's something a little different about the make-up of the teams in this year's Christmas quiz - but the quality of the questions hasn't changed Presented by J.R. Southall, with Jon Arnold and Steve Hatcher, and Matt Barber and Steve Hatcher

Craig, Daniel is back as Benoit Blanc in the latest Knives Out Mystery from Rian Johnson Presented by J.R. Southall, with Jon Arnold and Matt Barber

December 18, 2025 - Dr. Jon Arnold, Dr. Patrick Sylvester and Amber Vest, RN, Director of Nursing Operations, join Byers & Co to talk about the Intensivist Model used in the Hospital as well the work being done in the ICU with ventilators to improve patient outcomes. Listen to the podcast now!See omnystudio.com/listener for privacy information.

We check in on episodes 3 and 4 of the latest Doctor Who spin-off, to see how it's progressing Presented by J.R. Southall, with Jon Arnold and Matt Barber Links to our various new homes here: https://strangersinspace.weebly.com/links.html

In which we watch Matt Smith's final episode and wonder if it's a fitting way for the eleventh Doctor to go, and then choose the first Blakes 7 episode we're going to talk about after having added the series to the randomiser Presented by J.R. Southall, with Jon Arnold and Matt Barber

In this jam-packed episode of UC Big News, host Kieran Devlin is joined by expert analysts Jon Arnold, Melody Brue, Craig Durr, and Zeus Kerravala for a whirlwind tour of the latest from the unified communications world. The team unpacks Mitel's return from bankruptcy, gets hands-on with Google Beam's volumetric video marvel, and decodes Cisco's new enterprise-focused vision for Webex, fresh from Cisco Live 2025. Whether you're a tech leader, vendor watcher, or just UC-curious, this is the episode to watch.

Giving the creator of Coupling and Joking Apart the Doctor Who showrunner job was bound to bring problems - unless of course that's the man the BBC wanted in charge of the programme. Presented by J.R. Southall, with Jon Arnold and Matt Barber

Our mixed reaction to the first two episodes of the latest Doctor Who spin-off, The War Between the Land and the Sea Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher With highly inappropriate language right from the very start

It's exactly half a century since Stanley Kubrick followed A Clockwork Orange with his stately, painterly picture Barry Lyndon. But will we be impressed by its languid pace and artistic aspirations? Presented by J.R. Southall, with Jon Arnold, Matt Barber, Steve Hatcher and Luke Molloy

At the Fall '25 vCon in Washington, D.C., Doug Green, Publisher of Technology Reseller News, spoke with Jon Arnold, Principal of J Arnold & Associates, about why vCon matters, how it fits into the broader AI and communications landscape, and why legal frameworks around compliance and consent are as important as the technology itself. Arnold situates vCon—“virtual conversations”—as a response to a world where interactions are no longer just human-to-human, but also human-to-bot and bot-to-bot, generating vast amounts of conversational data that most organizations are not yet capturing or using effectively. Arnold explains that vCon is not a product but a standard—much like SIP was for VoIP—designed to create an open, interoperable ecosystem for conversational data. By encapsulating both data and metadata from calls, chats, and other interactions into a secure, portable container, vCon can help enterprises manage and analyze conversations across multiple channels, platforms, and use cases. This, he notes, is critical for domains such as UC, customer service, and broader AI-driven applications where structured and unstructured conversational data is becoming a strategic asset. A distinguishing feature of this event, Arnold observes, is the strong presence of legal and policy experts. With AI amplifying both innovation and risk, he underscores the centrality of compliance and consent. Without clear regulatory frameworks and governance, vCon-style capabilities could accelerate a slide toward a “surveillance society,” where every interaction is recorded and tracked without adequate safeguards. Getting lawyers and regulators involved early, Arnold suggests, improves the odds that vCon will scale in a way that balances innovation with consumer protection and trust. On the question of monetization, Arnold draws parallels to the early days of hosted voice and UCaaS: the ecosystem is still forming, a few players are close to real revenue, and many potential use cases are only now being discovered. As with other major technology shifts, he expects some of the most valuable applications to emerge “off-label,” driven by users who find unexpected value once the tools are in their hands. With an open standard, an emerging community, and early traction among sponsors and innovators, Arnold sees strong potential for vCon to become a foundational layer in the next era of AI-enabled communications. To learn more about Jon Arnold's research and analysis, visit https://www.jarnoldassociates.com/.

As companies rethink how they provide customer experiences (CX), a new form of AI capability, agentic AI, is quickly changing how work is accomplished in contact centres. In the recent episode of the Tech Transformed podcast, Dialpad Lead Product Manager Calvin Hohener sits down with host Jon Arnold, Principal at J Arnold & Associates. They discuss the transition from legacy chatbots to more autonomous agents capable of completing tasks and improving customer interactions.The conversation highlights the importance of understanding the technology's impact on enterprise architecture, the need for clean data, and the strategic implications for C-level executives. Hohener emphasises the importance of starting with clear use cases and working closely with vendors to maximise the potential of AI in business operations.From Legacy Chatbots to Agentic AIMost people have used chatbots and found them lacking. Hohener explains why: earlier conversational AI was based on retrieval-augmented generation (RAG). These systems could take user input, search a knowledge base or the internet, and provide an answer. This was helpful for customer service queries, but limited.“Previous AI models could retrieve and return information, but now we're moving into a new phase with agentic AI.” Agentic AI can take action rather than just providing information. For AI agents to succeed, organisations must first organise their data. “How your internal knowledge is structured is crucial. Even if the data is unorganised, you need to know its location and ensure it's clean,” stated Hohener.Agentic systems depend on internal knowledge, including knowledge base articles, CRM notes, and process documentation. If this foundation is disordered, the agent's output will not be reliable. This isn't about achieving ideal data cleanliness from the start; it's about knowing what information exists, where it is, and whether it can be trusted. If an AI agent bases its decisions on outdated, conflicting, or incomplete content, it will struggle to perform tasks aptly, regardless of how sophisticated the model is. Enterprises need at least basic clarity about which systems hold which knowledge, who is responsible for them, and whether there is consistency across sources.Hohener noted that organisations often overlook how quickly conflicting information can undermine an otherwise well-designed agent. A single outdated procedure or mismatched policy in a knowledge repository can lead an AI to produce incorrect results or halt during workflow execution. Keeping internal content clean, deduplicated, and consistent gives the agent a reliable, valid source. This reliability becomes crucial when AI starts taking meaningful actions, not just providing answers.By focusing on data readiness early, enterprises not only reduce deployment obstacles but also set the stage for scaling agentic AI across more complex processes. In many ways, preparing data isn't just a technical task; it's an organisational one. How Human Agents Work with AI Agents?The Dialpad Lead Product Manager noted that human roles, too, will evolve with agentic AI entering the contact centre. For instance, human agents will take on more of an advisory role—reviewing conversation traces and helping adjust the models.”Instead of...

The last time Russell T Davies went five-part serial with a Doctor Who spin-off was Torchwood: Children of Earth, and at the time it was a great success. We went back and took another look. Presented by J.R. Southall, with Jon Arnold and Dylan Rees

In which we turn our minds back twenty years to the moments when the first RTD era overstepped the mark, and wonder whether it was ever unacceptable as family viewing Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher

The randomiser has chosen the Series 2 finale of Torchwood, Doctor Who's first major spin-off drama, for us to take a look at - but will it fare any better than the Series 1 finale as chosen by the very random randomiser just a few weeks ago? Presented by J.R. Southall, with Jon Arnold and Steve Hatcher

In Part 1, Lee and Paul are joined by North and Central American football expert Jon Arnold to talk about the craziness in CONCACAF World Cup qualifying. Why did Curacao fly from Bermuda to Jamaica via London in the November window? Why has Haiti's French coach Sebastien Migne never set foot on the island? How did an uncelebrated last-gasp own goal save Suriname's World Cup hopes? And was it a cowardly move for Steve McClaren to resign as Jamaica coach with the play-offs coming up in March? In Part 2, the focus switches to three stories across three different continents that have caught our eye at Sweeper HQ: promoted Thun's Swiss title charge, Al Hilal and Al Merrikh's move to Rwanda, and a controversial new championship title in Argentina. What has coach Mauro Lustrinelli done to help Thun take the Super League by storm this season? What exclusive club have the Sudanese duo of Al Hilal and Al Merrikh joined by moving to Rwanda? And will Argentina really have eight title-winners every year?!  More from Jon Arnold:YouTube channel: https://www.youtube.com/@jonarnoldfcSubstack newsletter: https://getconcacafed.substack.com  Chapters:00:00 – Intro00:51 – Curacao's World Cup miracle13:17 – Haiti's triumph in face of adversity23:47 – The own goal that saved Suriname26:57 – The inter-confederation play-offs28:35 – Steve McClaren's Jamaica exit35:40 – Thun's extraordinary Swiss title tilt39:48 – 2025: The year of the promoted club41:48 – Sudanese duo's Rwanda move45:19 – Trivia: Three-country football clubs46:49 – Argentina's new championship title51:07 – On The Spot

Our thoughts on the photo of Billie Piper and Paul McGann on the TARDIS set that emerged at the weekend, leading onto a conversation about what we are expecting for the 2026 special Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher

The greatest gift we can think of - an anthology of short stories celebrating the eighth Doctor range. Sam Jones, Fitz Kreiner, Compassion, Anji Kapoor, Iris! Just a delight to talk about.

Our review of Tell Me It's Not True, the debut album by indie band Silk Cuts Presented by J.R. Southall, with Jon Arnold and Simon Brett Vinyl edition at Rough Trade Download edition at Bandcamp YouTube channel Linktree

Guillermo del Toro and Mary Shelley's Frankenstein ought to be a match made in Heaven, but what would we make of it ahead of our patchwork Hammer watch-through starting next week? Presented by J.R. Southall, with Jon Arnold, Matt Barber, Simon Brett and Steve Hatcher

At the Wildix Partner Day in Venice, Technology Reseller News Publisher Doug Green spoke with Jon Arnold, Principal of J Arnold & Associates, for a candid analyst perspective on Wildix's strategy and its growing impact on the SMB and channel markets. Arnold noted that while Wildix may be lesser known in North America, its channel-first model, AI-driven innovation, and SMB focus set it apart from larger UCaaS players. “Wildix isn't trying to be everything to everyone — they're laser-focused on SMBs that want modern, ROI-driven communications, not just dial tone,” said Arnold. “They understand how to meet these businesses where they are, whether they're still on legacy PBX systems or rebuilding after the pandemic's patchwork solutions.” He emphasized that Wildix's message is no longer about PBX replacement, but about transforming communications into a strategic asset. “Voice is no longer just about making phone calls — it's data. Once AI enters the picture, conversations become business intelligence, and that's where Wildix is delivering real value,” Arnold explained. Arnold also praised the company's verticalized offerings, including AI-powered retail and healthcare solutions that demonstrate tangible returns for customers and simplify the sales process for MSPs. “They're giving the channel out-of-the-box vertical solutions with integrations already done — that's gold for partners, because it accelerates time to market and reduces disruption,” he said. From workflow automation and open APIs to remote-friendly deployment, Arnold concluded that Wildix exemplifies a vendor that both lives and delivers on the distributed-work model. “They've stayed true to their SMB roots while bringing the power of AI to that market — and that's a story worth paying attention to,” he added. Learn more about Jon Arnold's research and market insights at jarnoldassociates.com.