Podcast appearances and mentions of jon arnold

This year for Christmas we decided to watch a pair of British holiday romances, with a surprising connection to our very own podcast! Presented by J.R. Southall, with Jon Arnold and Luke Molloy

During the original run of Doctor Who, there were nine stories whose broadcast spanned Christmas Day. But which of them is the most Christmassy? Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher

The Disney Doctor Who deal comes to a conclusion (in the UK at least) with the final chapter of the latest spin-off The War Between the Land and the Sea, but is it a fitting end to a troubled time? Presented by J.R. Southall and Ryan Blake, with Jon Arnold and Matt Barber

With an odd number of participants there's something a little different about the make-up of the teams in this year's Christmas quiz - but the quality of the questions hasn't changed Presented by J.R. Southall, with Jon Arnold and Steve Hatcher, and Matt Barber and Steve Hatcher

Craig, Daniel is back as Benoit Blanc in the latest Knives Out Mystery from Rian Johnson Presented by J.R. Southall, with Jon Arnold and Matt Barber

December 18, 2025 - Dr. Jon Arnold, Dr. Patrick Sylvester and Amber Vest, RN, Director of Nursing Operations, join Byers & Co to talk about the Intensivist Model used in the Hospital as well the work being done in the ICU with ventilators to improve patient outcomes. Listen to the podcast now!See omnystudio.com/listener for privacy information.

We check in on episodes 3 and 4 of the latest Doctor Who spin-off, to see how it's progressing Presented by J.R. Southall, with Jon Arnold and Matt Barber Links to our various new homes here: https://strangersinspace.weebly.com/links.html

In which we watch Matt Smith's final episode and wonder if it's a fitting way for the eleventh Doctor to go, and then choose the first Blakes 7 episode we're going to talk about after having added the series to the randomiser Presented by J.R. Southall, with Jon Arnold and Matt Barber

In this jam-packed episode of UC Big News, host Kieran Devlin is joined by expert analysts Jon Arnold, Melody Brue, Craig Durr, and Zeus Kerravala for a whirlwind tour of the latest from the unified communications world. The team unpacks Mitel's return from bankruptcy, gets hands-on with Google Beam's volumetric video marvel, and decodes Cisco's new enterprise-focused vision for Webex, fresh from Cisco Live 2025. Whether you're a tech leader, vendor watcher, or just UC-curious, this is the episode to watch.

Giving the creator of Coupling and Joking Apart the Doctor Who showrunner job was bound to bring problems - unless of course that's the man the BBC wanted in charge of the programme. Presented by J.R. Southall, with Jon Arnold and Matt Barber

Our mixed reaction to the first two episodes of the latest Doctor Who spin-off, The War Between the Land and the Sea Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher With highly inappropriate language right from the very start

It's exactly half a century since Stanley Kubrick followed A Clockwork Orange with his stately, painterly picture Barry Lyndon. But will we be impressed by its languid pace and artistic aspirations? Presented by J.R. Southall, with Jon Arnold, Matt Barber, Steve Hatcher and Luke Molloy

At the Fall '25 vCon in Washington, D.C., Doug Green, Publisher of Technology Reseller News, spoke with Jon Arnold, Principal of J Arnold & Associates, about why vCon matters, how it fits into the broader AI and communications landscape, and why legal frameworks around compliance and consent are as important as the technology itself. Arnold situates vCon—“virtual conversations”—as a response to a world where interactions are no longer just human-to-human, but also human-to-bot and bot-to-bot, generating vast amounts of conversational data that most organizations are not yet capturing or using effectively. Arnold explains that vCon is not a product but a standard—much like SIP was for VoIP—designed to create an open, interoperable ecosystem for conversational data. By encapsulating both data and metadata from calls, chats, and other interactions into a secure, portable container, vCon can help enterprises manage and analyze conversations across multiple channels, platforms, and use cases. This, he notes, is critical for domains such as UC, customer service, and broader AI-driven applications where structured and unstructured conversational data is becoming a strategic asset. A distinguishing feature of this event, Arnold observes, is the strong presence of legal and policy experts. With AI amplifying both innovation and risk, he underscores the centrality of compliance and consent. Without clear regulatory frameworks and governance, vCon-style capabilities could accelerate a slide toward a “surveillance society,” where every interaction is recorded and tracked without adequate safeguards. Getting lawyers and regulators involved early, Arnold suggests, improves the odds that vCon will scale in a way that balances innovation with consumer protection and trust. On the question of monetization, Arnold draws parallels to the early days of hosted voice and UCaaS: the ecosystem is still forming, a few players are close to real revenue, and many potential use cases are only now being discovered. As with other major technology shifts, he expects some of the most valuable applications to emerge “off-label,” driven by users who find unexpected value once the tools are in their hands. With an open standard, an emerging community, and early traction among sponsors and innovators, Arnold sees strong potential for vCon to become a foundational layer in the next era of AI-enabled communications. To learn more about Jon Arnold's research and analysis, visit https://www.jarnoldassociates.com/.

As companies rethink how they provide customer experiences (CX), a new form of AI capability, agentic AI, is quickly changing how work is accomplished in contact centres. In the recent episode of the Tech Transformed podcast, Dialpad Lead Product Manager Calvin Hohener sits down with host Jon Arnold, Principal at J Arnold & Associates. They discuss the transition from legacy chatbots to more autonomous agents capable of completing tasks and improving customer interactions.The conversation highlights the importance of understanding the technology's impact on enterprise architecture, the need for clean data, and the strategic implications for C-level executives. Hohener emphasises the importance of starting with clear use cases and working closely with vendors to maximise the potential of AI in business operations.From Legacy Chatbots to Agentic AIMost people have used chatbots and found them lacking. Hohener explains why: earlier conversational AI was based on retrieval-augmented generation (RAG). These systems could take user input, search a knowledge base or the internet, and provide an answer. This was helpful for customer service queries, but limited.“Previous AI models could retrieve and return information, but now we're moving into a new phase with agentic AI.” Agentic AI can take action rather than just providing information. For AI agents to succeed, organisations must first organise their data. “How your internal knowledge is structured is crucial. Even if the data is unorganised, you need to know its location and ensure it's clean,” stated Hohener.Agentic systems depend on internal knowledge, including knowledge base articles, CRM notes, and process documentation. If this foundation is disordered, the agent's output will not be reliable. This isn't about achieving ideal data cleanliness from the start; it's about knowing what information exists, where it is, and whether it can be trusted. If an AI agent bases its decisions on outdated, conflicting, or incomplete content, it will struggle to perform tasks aptly, regardless of how sophisticated the model is. Enterprises need at least basic clarity about which systems hold which knowledge, who is responsible for them, and whether there is consistency across sources.Hohener noted that organisations often overlook how quickly conflicting information can undermine an otherwise well-designed agent. A single outdated procedure or mismatched policy in a knowledge repository can lead an AI to produce incorrect results or halt during workflow execution. Keeping internal content clean, deduplicated, and consistent gives the agent a reliable, valid source. This reliability becomes crucial when AI starts taking meaningful actions, not just providing answers.By focusing on data readiness early, enterprises not only reduce deployment obstacles but also set the stage for scaling agentic AI across more complex processes. In many ways, preparing data isn't just a technical task; it's an organisational one. How Human Agents Work with AI Agents?The Dialpad Lead Product Manager noted that human roles, too, will evolve with agentic AI entering the contact centre. For instance, human agents will take on more of an advisory role—reviewing conversation traces and helping adjust the models.”Instead of...

The last time Russell T Davies went five-part serial with a Doctor Who spin-off was Torchwood: Children of Earth, and at the time it was a great success. We went back and took another look. Presented by J.R. Southall, with Jon Arnold and Dylan Rees

In which we turn our minds back twenty years to the moments when the first RTD era overstepped the mark, and wonder whether it was ever unacceptable as family viewing Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher

The randomiser has chosen the Series 2 finale of Torchwood, Doctor Who's first major spin-off drama, for us to take a look at - but will it fare any better than the Series 1 finale as chosen by the very random randomiser just a few weeks ago? Presented by J.R. Southall, with Jon Arnold and Steve Hatcher

In Part 1, Lee and Paul are joined by North and Central American football expert Jon Arnold to talk about the craziness in CONCACAF World Cup qualifying. Why did Curacao fly from Bermuda to Jamaica via London in the November window? Why has Haiti's French coach Sebastien Migne never set foot on the island? How did an uncelebrated last-gasp own goal save Suriname's World Cup hopes? And was it a cowardly move for Steve McClaren to resign as Jamaica coach with the play-offs coming up in March? In Part 2, the focus switches to three stories across three different continents that have caught our eye at Sweeper HQ: promoted Thun's Swiss title charge, Al Hilal and Al Merrikh's move to Rwanda, and a controversial new championship title in Argentina. What has coach Mauro Lustrinelli done to help Thun take the Super League by storm this season? What exclusive club have the Sudanese duo of Al Hilal and Al Merrikh joined by moving to Rwanda? And will Argentina really have eight title-winners every year?!  More from Jon Arnold:YouTube channel: https://www.youtube.com/@jonarnoldfcSubstack newsletter: https://getconcacafed.substack.com  Chapters:00:00 – Intro00:51 – Curacao's World Cup miracle13:17 – Haiti's triumph in face of adversity23:47 – The own goal that saved Suriname26:57 – The inter-confederation play-offs28:35 – Steve McClaren's Jamaica exit35:40 – Thun's extraordinary Swiss title tilt39:48 – 2025: The year of the promoted club41:48 – Sudanese duo's Rwanda move45:19 – Trivia: Three-country football clubs46:49 – Argentina's new championship title51:07 – On The Spot

Our thoughts on the photo of Billie Piper and Paul McGann on the TARDIS set that emerged at the weekend, leading onto a conversation about what we are expecting for the 2026 special Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher

The greatest gift we can think of - an anthology of short stories celebrating the eighth Doctor range. Sam Jones, Fitz Kreiner, Compassion, Anji Kapoor, Iris! Just a delight to talk about.

Our review of Tell Me It's Not True, the debut album by indie band Silk Cuts Presented by J.R. Southall, with Jon Arnold and Simon Brett Vinyl edition at Rough Trade Download edition at Bandcamp YouTube channel Linktree

Guillermo del Toro and Mary Shelley's Frankenstein ought to be a match made in Heaven, but what would we make of it ahead of our patchwork Hammer watch-through starting next week? Presented by J.R. Southall, with Jon Arnold, Matt Barber, Simon Brett and Steve Hatcher

We mark the passing of founder member Dave Ball, by looking back at his time in Soft Cell alongside Marc Almond Presented by J.R. Southall, with Jon Arnold, Simon Brett and Eric Drass Eric's Shardcore website

At the Wildix Partner Day in Venice, Technology Reseller News Publisher Doug Green spoke with Jon Arnold, Principal of J Arnold & Associates, for a candid analyst perspective on Wildix's strategy and its growing impact on the SMB and channel markets. Arnold noted that while Wildix may be lesser known in North America, its channel-first model, AI-driven innovation, and SMB focus set it apart from larger UCaaS players. “Wildix isn't trying to be everything to everyone — they're laser-focused on SMBs that want modern, ROI-driven communications, not just dial tone,” said Arnold. “They understand how to meet these businesses where they are, whether they're still on legacy PBX systems or rebuilding after the pandemic's patchwork solutions.” He emphasized that Wildix's message is no longer about PBX replacement, but about transforming communications into a strategic asset. “Voice is no longer just about making phone calls — it's data. Once AI enters the picture, conversations become business intelligence, and that's where Wildix is delivering real value,” Arnold explained. Arnold also praised the company's verticalized offerings, including AI-powered retail and healthcare solutions that demonstrate tangible returns for customers and simplify the sales process for MSPs. “They're giving the channel out-of-the-box vertical solutions with integrations already done — that's gold for partners, because it accelerates time to market and reduces disruption,” he said. From workflow automation and open APIs to remote-friendly deployment, Arnold concluded that Wildix exemplifies a vendor that both lives and delivers on the distributed-work model. “They've stayed true to their SMB roots while bringing the power of AI to that market — and that's a story worth paying attention to,” he added. Learn more about Jon Arnold's research and market insights at jarnoldassociates.com.

It's over half a century now since the Doctors' timelines first crossed in something resembling what we might know now as an "anniversary special", and certainly the lustre has come off The Three Doctors somewhat in those fifty-odd years - according to some reports at least. But how does it stand up five decades on? The randomiser has decided we take a look Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher

Austin Butler in a crime comedy from the director of Black Swan, Mother! and Requiem for a Dream? That couldn't possibly work... could it? (Warning: contains spoilers for major plot developments.) Presented by J.R. Southall, with Jon Arnold and Ryan Blake

In which we divide into teams in order to choose the Doctor Who story that is the most appropriate for its Halloween broadcast slot Presented by J.R. Southall, with Jon Arnold and Steve Hatcher, Matt Barber and Ryan Blake

Doctor Who is back, and this time it's just for Christmas - or is it? We try to get to the bottom of yesterday's announcement countering the premature death notices for RTD's Doctor Who Presented by J.R. Southall, with Jon Arnold, Matt Barber and Simon Brett

An overview of the three films directed by the Monkeypaw Productions man: Get Out, Us and Nope Presented by J.R. Southall, with Jon Arnold, Matt Barber and Ryan Blake

War in the Hamster Book Club! As we explore Christopher Bulis' gaping orifice, there is a huge spread of opinions. Is this the Middest of all Doctor Who writers...or are there some surprises?

Ron Howard's latest is set among German colonists on the Galapagos Islands between the wars of the last century, with Sydney Sweeney, Ana de Armas and Vanessa Kirby (not to mention Jude Law) falling out in the Equatorial sun. What could possibly go wrong? Presented by J.R. Southall, with Jon Arnold and Ryan Blake

Philip Hinchcliffe might have suggested that Mary Whitehouse was "somewhat over-hysterical", but Barry Letts admitted that when she complained about Doctor Who, the viewing figures went up. So was the temptation in the mid-1970s to push the series too far in order to attract viewers? And how far is too far? Presented by J.R. Southall, with Jon Arnold and Matt Barber

The maddest, most contentious, most laughter filled Strictly yet! How can the fag end of Hartnell provoke so many potent opinions?

The star of Four Weddings, the writer of Andor, Carrie from Sex and the City, the director of Seven Up! and Gene Hackman - not to mention produced by Elizabeth Hurley - is quite the line-up of talent. Can Extreme Measures live up to its promise? Presented by J.R. Southall, with Jon Arnold and Dylan Rees

The randomiser brings us to Earth in 2164 (or so), exactly-ish two centuries in the future after a plague has wiped out the majority of the population of the planet and it's almost like WWII never stopped happening. But will the BBC manage to convey all this from the confines of a little TV studio? Presented by J.R. Southall, with Jon Arnold and Matt Barber

The Morning Footy crew welcomes CONCACAF expert Jon Arnold from Panama City to break down the latest drama in the region's World Cup qualifiers. Curacao's historic run toward a first-ever World Cup spot highlights their bold recruitment strategy, while Haiti and Honduras square off in a crucial battle for control of Group C. Morning Footy is available for free on the Audacy app as well as Apple Podcasts, Spotify and wherever else you listen to podcasts. Visit the ⁠betting arena on CBSSports.com⁠ for all the latest in ⁠sportsbook reviews⁠ and ⁠sportsbook promos⁠ for ⁠betting on soccer⁠ For more soccer coverage from CBS Sports, visit ⁠https://www.cbssports.com/soccer/⁠ To hear more from the CBS Sports Podcast Network, visit ⁠https://www.cbssports.com/podcasts/⁠ Watch UEFA Champions League, UEFA Europa League, UEFA Europa Conference League, UEFA Women's Champions League, EFL Championship, EFL League Cup, Carabao Cup, Serie A, Coppa Italia, CONCACAF Nations League, CONCACAF World Cup Qualifiers, Lamar Hunt U.S. Open Cup, NWSL, Scottish Premiership, AFC Champion League by subscribing to ⁠⁠⁠⁠⁠⁠⁠⁠Paramount+⁠⁠⁠⁠⁠⁠⁠⁠ Visit the betting arena on CBS Sports.com: ⁠https://www.cbssports.com/betting/⁠ For all the latest in sportsbook reviews: ⁠https://www.cbssports.com/betting/news/sportsbook-promos/⁠ And sportsbook promos: ⁠https://www.cbssports.com/betting/news/sportsbook-promos/ To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

There's been a lot of love for the recent Tim Key comedy about a reclusive music fan who tries to get his favourite folk duo back together again. But what would we make of it? Presented by J.R. Southall, with Jon Arnold and Matt Barber

You'd think Doctor Who news might be a bit thin on the ground with no production currently underway nor very much likely to be any time soon. But the rumours and gossip just keep on coming. Presented by J.R. Southall, with Jon Arnold, Matt Barber, Ryan Blake, Mark Donaldson and Steve Hatcher

The randomiser takes us to yet another isolated workplace in the 1960s, but will Victoria's screaming save the day, or is Fury from the Deep just a load of old gas? Presented by J.R. Southall, with Jon Arnold, Matt Barber and Ryan Blake

After Amazon MGM Studios announced Denis Villeneuve as the director who would take the helm of their first Bond movie, we decided to have a look back at his non-franchise English language movies to see if we could see why. Presented by J.R. Southall, with Jon Arnold

It's seventy years since Nigel Kneale's most famous creation made his way from the small screen to the big, but how successful was the transfer to Quatermass at Hammer? Presented by J.R. Southall, with Jon Arnold, Matt Barber and Steve Hatcher

The only way we could talk about what the title means, is to get heavily into spoiler territory - so if you haven't seen Together yet, then set this review aside until you have Presented by J.R. Southall, with Jon Arnold and Matt Barber

Where the book club learns to be REAL MEN! A McIntee love-in as we tackle one of his most celebrated and fun books; a ballsy, continuity filled, characterful piece with the best depiction of the Master in print. Badda-Badda-Badda!

Warning: if you haven't seen Weapons yet and are thinking of doing so, this review contains major spoilers to all of the film's big plot developments Presented by J.R. Southall, with Jon Arnold and Matt Barber

Having discovered a run of form in the latter half of the first season, would Torchwood stick the landing with its first series finale? Presented by J.R. Southall, with Jon Arnold, Matt Barber and Ryan Blake

All analysts, by definition, are influencers. But not all influencers are analysts. Eric Chemi welcomes Jon Arnold of J Arnold & Associates. Jon is an independent research analyst with a rich background in marketing and a diverse range of projects spanning telecommunications, technology, energy, transportation, and other sectors.Tune in as Jon shares how companies and leaders can effectively navigate analyst relations and maximize the value of their program.  

How would you script edit the problematic stories of the past in order to deproblematise them, but without removing the problematic elements? Or: how do you fix a problem like The Talons of Weng-Chiang? Presented by J.R. Southall, with Jon Arnold, Matt Barber and Ryan Blake

To Dorsill we go, stepping into the pastWhere zombies roam, with brains their repast, Peri persued, she needs to be fast, Or else death will catch up and forever last...

Would the Graham Linehan of Doctor Who's first TV story take flight, and would our reviewers bewitched or be what-what-what?-ed? Presented by J.R. Southall, with Jon Arnold and Ryan Blake

Favorite guest Jon Arnold of Getting CONCACAFed joins Austin and Amit for a deep dive into the Final Round of CONCACAF World Cup Qualifying. Are Panama, Jamaica and Costa Rica the favorites for the World Cup? Who of Guatemala, Curaçao, Haiti and Honduras will put up the biggest fight / find themselves in the Intercontinental Playoff? Plus, insight into Bermuda's Cinderella story!