UX Soup

Can it be? Yes! UX Soup has returned with the original gang! Join Chris, Lisa, and Derek as they return to the mic to talk about the UX of ChatGPT and other large language models (LLMs). They discuss applications, its impact on UX research, and for Condensed Soup share their silliest AI experiences, with a singalong at the end.

This week, Lisa sits down with https://www.linkedin.com/in/serena-n%C3%BCsing-543295173/ (Serena Nüsing) and https://www.linkedin.com/in/stephanie-krus/ (Stéphanie Krus) and their research project “Practitioner's Stories” where they and their team volunteered their time to examine the needs of the service design community. Listen as we discuss some of their discoveries from the interviews they conducted with other professionals in the field and how the process itself impacted participants and indeed their own roles as service designers. https://practitionerstories.medium.com/ (Practitioner Stories) You can follow the team on twitter at https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FPractitionerSt1&data=04%7C01%7Clcooper%40strategyanalytics.com%7C67b86c690b6c46daf61e08da0bd1eda8%7C4dec28fd22cf4898a9cd0378008497db%7C0%7C0%7C637835293524783132%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=UwGKs6a8wWejyg7BjDK6%2FfNYUZ6p%2FDUJWqFW%2BOFoztE%3D&reserved=0 (@PractitionerSt1) The Practitioner Stories Team Contact Info https://www.linkedin.com/in/aforviz/ (Angela Orviz), twitter - https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FArtmadillo&data=04%7C01%7Clcooper%40strategyanalytics.com%7C67b86c690b6c46daf61e08da0bd1eda8%7C4dec28fd22cf4898a9cd0378008497db%7C0%7C0%7C637835293524783132%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=PWiTPhTQedfGTYDdjXCOhf%2BBhWQSTxdwEJPBRbteqaM%3D&reserved=0 (@Artmadillo) https://www.linkedin.com/in/serena-n%C3%BCsing-543295173/ (Serena Nüsing), twitter - https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSerenaNusing&data=04%7C01%7Clcooper%40strategyanalytics.com%7C67b86c690b6c46daf61e08da0bd1eda8%7C4dec28fd22cf4898a9cd0378008497db%7C0%7C0%7C637835293524783132%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=UgFRsYcECnnKigv34z236YqwSdr7cIlmnNTITnQj15w%3D&reserved=0 (@SerenaNusing) https://www.linkedin.com/in/stephanie-krus/ (Stéphanie Krus), twitter - https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FStephanieKrus&data=04%7C01%7Clcooper%40strategyanalytics.com%7C67b86c690b6c46daf61e08da0bd1eda8%7C4dec28fd22cf4898a9cd0378008497db%7C0%7C0%7C637835293524783132%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=vlZzGGBv66CVBNc5LUnlkXfz4JY%2FDwiN6KnSWKy5pRM%3D&reserved=0 (@StephanieKrus) https://www.linkedin.com/in/vinishree-verma-2a31056/ (Vinishree Verma), twitter - https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FVinishreee&data=04%7C01%7Clcooper%40strategyanalytics.com%7C67b86c690b6c46daf61e08da0bd1eda8%7C4dec28fd22cf4898a9cd0378008497db%7C0%7C0%7C637835293524783132%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=FUc2Hx%2B7WjzZvpt2hqBBjFzTWN0JP7Tx3P5AHNa492o%3D&reserved=0 (@Vinishreee) Send us your thoughts and comments or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Today we really go beyond the buzzwords and discuss in full the buzzword of the year: the metaverse. Chris welcomes David MacQueen from Strategy Analytics to discuss what the metaverse is, why it is, what use cases it enables, how we will interact with it, and why augmented reality is the key to future metaverse adoption. https://www.strategyanalytics.com/access-services/media-and-services/virtual-and-augmented-reality/market-data/ (SA's Metaverse research) https://www.linkedin.com/in/david-macqueen-2999433/ (David MacQueen on LinkedIn) Send us your thoughts and comments on the metaverse or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

In-air gestures have been around for several years, from the Xbox Kinect to some smartphones and automotive. Join Chris and Diana as they discuss the UX of in-air gestures -- the foundational barriers gesture recognition faces, the use cases that consumers want, and issues to consider when designing them. In Condensed Soup, they discuss their favorite experience with in-air gestures. https://www.strategyanalytics.com/access-services/ux-innovation/advanced-hmi-strategies/reports/report-detail/non-touch-gesture-interfaces-consumer-perceptions-and-ux-challenges (SA Research on gestures) Send us your thoughts and comments on in-air gestures or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

It is long past due that gaming UX is discussed on UX Soup, so Chris rectifies that by welcoming Chirag Upadhyay, who is an industry analyst at Strategy Analytics focusing on PC and game consoles. They discuss gaming UX trends over the past few years, mobile gaming, and factors that will impact the gaming user experience in the future. https://www.linkedin.com/in/upadhyaychirag/ (Chirag Upadhyay on LinkedIn) http://www.strategyanalytics.com/access-services/devices/connected-home/consumer-electronics/reports/report-detail/global-game-console-forecast-2012-2025 (Chirag's research) Send us your thoughts and comments on gaming UX or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Diana and Lisa welcome back to the podcast Dr. Gary Burnett from the University of Nottingham. Gary started teaching graduate classes on the metaverse, and held their lectures in the virtual world of "Nottopia." Gary discusses the impetus behind Nottopia, how students responded, how social norms developed, and lessons learned along the way. https://www.linkedin.com/in/gary-burnett-53146399/ (Dr. Gary Burnett on LinkedIn) https://theconversation.com/bringing-the-metaverse-to-life-how-i-built-a-virtual-reality-for-my-students-and-what-ive-learnt-along-the-way-171760 (Article by Gary on Nottopia) Send us your thoughts and comments on the metaverse or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Join https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa), https://www.linkedin.com/in/diana-franganillo-luque/ (Diana), and https://www.linkedin.com/in/chrisschreiner/ (Chris) as they discuss research from CHI 2021, where elderly participants co-created a virtual reality platform over a three year period. The team discuss the interesting learnings from this study such as is presence a priority in VR? What value did avatars add to elderly users' experiences of social interactions online and what can we learn from this research effort in the future? In condensed soup, find out the teams' aspirations for their own avatars. https://dl.acm.org/doi/10.1145/3411764.3445752 (Avatar-Mediated Communication in Social VR: An In-Depth Exploration of Older Adult Interaction in An Emerging Communication Platform) https://chi2021.acm.org/ (CHI 2021) https://chi2022.acm.org/ (CHI 2022) Send us your thoughts and comments or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Certain streaming services are in the news lately for being https://www.theinformation.com/articles/spotifys-finances-show-why-music-streaming-is-a-terrible-business?utm_campaign=Editors_Pick_Email+%5B&utm_content=566771&utm_medium=email&utm_source=cio&utm_term=198182 (burning through huge amounts of cash) in a model that may not be sustainable in the long-term. Some of the issues they are facing have UX at their core. In this episode Lisa, Chris and Diana discuss these issues and what can be done to improve the video streaming experience. In Condensed Soup, they talk about their favorite streaming experiences. Send us your thoughts on improving the user experience for streaming services, or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Lisa welcomes Dr. Payal Ghatnekar from NHS England to the podcast. Dr. Ghatnekar studies the efficacy and effectiveness of immersive healthcare interventions in reducing patient pain and anxiety, improving patient experience and educational learning outcomes for self management and behaviour change. Lisa and Payal also discuss the challenges and successes when researching VR or AR in the healthcare setting. https://www.linkedin.com/in/dr-payal-loma-ghatnekar-028a4312/ (Dr. Ghatnekar on LinkedIn) https://www.xrhealthuk.org/the-growing-value-of-xr-in-healthcare (Link to Dr. Ghatnekar's research) https://www.strategyanalytics.com/access-services/ux-innovation/user-experience-strategies/reports/report-detail/monitoring-health-wellness-remotely-a-roadmap-to-healthy-adoption (SA research on remote health and wellness monitoring) Send us your thoughts on the user experience for healthcare or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

The UX Service at the University of Edinburgh is an example of creating a more matrix-like structure and breaking down silos within an academic institution to create a more holistic experience for students and staff. In this episode, Chris welcomes Duncan Stephen who manages that group to discuss its origins, how a consultancy model works within academia, their projects and methods, and what universities need to think about if adopting this type of model. https://www.linkedin.com/in/duncanstephen/ (Duncan Stephen on LinkedIn) https://www.ed.ac.uk/information-services/user-experience (User Experience Service at The University of Edinburgh) Send us your questions by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Once the stuff of science fiction, brain-computer interfaces have been gaining attention lately in part due to Neuralink, run by Elon Musk. Chris welcomes back Di O'Neill to discuss brain-computer interfaces, their applications in both the medical and consumer space, UX issues and concerns, and of course monkeys playing Pong. In Condensed Soup Di and Chris discuss whether they would ever use a brain-computer interface. https://www.strategyanalytics.com/access-services/ux-innovation/advanced-hmi-strategies/reports/report-detail/brain-computer-interfaces-vendor-profile-report (Brain-Computer Interfaces: Vendor Profiles) https://www.strategyanalytics.com/access-services/ux-innovation/advanced-hmi-strategies/reports/report-detail/brain-computer-interfaces-consumer-perceptions (Brain-Computer Interfaces: Consumer Perceptions) https://www.linkedin.com/in/dioneill/ (Di O'Neill on LinkedIn) Send us your thoughts on brain-computer interfaces, or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Chris welcomes special guest, UX Soup co-creator, and former co-host Derek Viita. Derek left to pursue other opportunities in 2021, so it seemed fitting to bring him back to discuss the job hunting process. Derek and Chris share their opinions on LinkedIn as a job hunting tool and provide tips on resumes, portfolios, and more. https://www.linkedin.com/in/derekviita/ (Derek on LinkedIn) Send us your thoughts on job hunting, or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Chris, Lisa, and Diana have been UX professionals for more years than they wish to admit. They have all seen how UX has evolved within organizations, how it is taught, and the lengths to which it has been emphasized. In this episode they discuss the evolution of the UX profession -- both the good and bad. In Condensed Soup, they share their favorite UX project or moment. Send us your thoughts on UX profession, share your favorite moments, or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

The Consumer Electronics Show in Las Vegas was once again hampered by the pandemic. With Omicron surging, many companies pulled out while others scaled back their presence. Still, there were a lot of interesting developments from CES. Chris, Diana, and Lisa discuss some of the intriguing announcements in AR glasses, haptics, the automotive space, and healthcare, along with the future of CES and other in-person trade shows. In Condensed Soup they discuss each of their favorite CES products. SA reports on CES 2022: https://www.strategyanalytics.com/access-services/ux-innovation/advanced-hmi-strategies/reports/report-detail/ces-2022-advanced-hmi-on-display (HMI Advancements) https://www.strategyanalytics.com/access-services/automotive/in-vehicle-ux/reports/report-detail/ces-2022-automotive-ux-innovations (Automotive UX) https://www.strategyanalytics.com/access-services/ux-innovation/advanced-hmi-strategies/reports/report-detail/ces-2022-digital-health-innovation (Healthcare UX) https://www.youtube.com/watch?v=U-qIto87ObM (BMW's color-changing car) Send us your thoughts on CES or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Lisa sits down with Martin Ralfe from the Royal National Institute of Blind People, the Blind Since Birth Charity, and the Blind Dad Diaries podcast to discuss assistive technology and digital inclusion for the blind and visually impaired. Martin talks about his experiences in working inclusion into the design process as well as his favorite and least favorite assistive tech. https://www.linkedin.com/in/martinralfe/ (Martin Ralfe on LinkedIn) https://www.rnib.org.uk/ (Royal National Institute of Blind People) https://www.blindsincebirth.com/ (Blind Since Birth) https://podcasts.apple.com/gb/podcast/the-blind-dad-diaries/id1554787047 (Blind Dad Diaries Podcast) SA Research on https://www.strategyanalytics.com/access-services/ux-innovation/advanced-hmi-strategies/reports/report-detail/how-people-with-sight-loss-use-smartphones-user-needs-technology-use-pain-points (assistive tech for those with sight loss) Send us your thoughts on designing for inclusion or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

In 2021, UX Soup covered a whole host of topics, from areas we cover at work on a daily basis to ones we chose to cover to show how UX and user-centered principles are all around us. Chris recaps some of the memorable clips from 2021, including interviews with leading UX researchers along with banter from Lisa, Diana, and former co-host Derek covering the user experience in automotive, virtual reality, healthcare, and more. Thank you for listening! As always, you can ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Smart home cameras, thermostats, locks, and other devices are supposed to make home life easier, but they can be misused in some very dark and disturbing ways. Chris, Lisa, and Diana talk about some of these cases of misuse and how UX researchers and designers can mitigate these situations. Send us your thoughts on the user experience of smart home tech or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

We've all been there. Frustrated on the phone calling a customer service center after pressing "1" for this or "3" for that, only to see we have gone down the wrong path. These types of interactive voice response systems (IVRs) are notoriously annoying. Chatbots are supposed to make reaching customer service better, but have they? Who are they designing these systems for? How can they be made better? Are live text chats with agents better? In Condensed Soup, Lisa, Diana, and Chris discuss the one thing that can make dealing with customer service better. Send us your thoughts on the user experience of videoconferencing platforms or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Join Lisa as she sits down for a bumper episode of UX Soup with Irina Bolychevsky, (Director of Standards and Interoperability at NHSx) as they talk about the essential and challenging role of standardization in digital healthcare to combat interoperability issues and how the NHS is taking on the challenge so that digital information can seamlessly integrate across multiple departments, multiple processes, and multiple users. https://www.linkedin.com/in/irina-bolychevsky/?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAH5kO0Byj4_0iy4aevrYmopWsZv2mWSY8g (Irina Bolychevsky on LinkedIn) https://www.nhsx.nhs.uk/ (NHSx) Send us your thoughts on interoperability in digital healthcare or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

A couple of months ago we chatted with Joe Smyth about motion sickness - what causes it, how can we mitigate or recover from it, and also how we could measure it. In this episode we continue the discussion about aspects of passenger comfort, and the fact it will become a key User Experience issue and differentiator in future vehicles. In order to have this conversation, Chris and Diana have invited Dr. Cyriel Diels, deputy director of the Intelligent Mobility Design Centre at the Royal College of Arts in London. Join them to raise your knowledge on this multi-faceted concept! How do you feel about this living room on wheels concept which all the future AV designs seem to be converging towards? Let us know by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/cyrieldiels/ (Cyriel on LinkedIn) https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Are people tired of Zoom and other video conferencing platforms after overdosing during the lockdowns? Lisa, Chris and Diana got together to discuss the user experience of Zoom and other videoconferencing services, and how they foresee their future. Make sure you stay for Condensed Soup at the end, when they share some embarrassing experiences they have had using over Zoom, some of the funniest moments on UX Soup. Send us your thoughts on the user experience of videoconferencing platforms or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Thanksgiving is coming up in the US, and that means a lot of cooking for a lot of people. Join Chris, Lisa, and Diana as they look at the user experience of cooking for large groups. What are the special user needs for cooking a great Thanksgiving meal? Is the latest cooking tech meeting these needs? In Condensed Soup, the gang talks about their favorite or least favorite pieces of cooking tech. Send us your thoughts on the user experience of smart appliances or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Friend of the podcast Dr. Santosh Basapur returns to discuss a new equitable health care design project he is heading up, which tackles the biggest problems in how health care is provided for underserved communities from a UX perspective. Santosh talks to Chris about the progress of the project, methodologies being used, and shares some early anecdotes and findings. https://www.youtube.com/watch?v=bx3ZN-bG25o&t=4s (Seminar on Equitable Health Care Design) https://player.captivate.fm/episode/d22c1358-d92b-4c49-974d-14bd851b216e (Santosh Basapur on UX Soup: Healthcare UX) https://www.strategyanalytics.com/access-services/ux-innovation/user-experience-strategies/reports/report-detail/monitoring-health-wellness-remotely-a-roadmap-to-healthy-adoption (SA research on remote health and wellness monitoring) Send us your thoughts on the user experience for healthcare or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

These are exciting times in digital health, with consumers having greater access to devices that can assess their physical and mental health and medical practitioners having more connected devices at their disposal to prescribe to patients. Lisa takes Chris through the current landscape of remote health monitoring, addressing stakeholder needs, and the main user experience issues faced. In Condensed Soup they discuss the future health monitoring feature which peaks their interest. https://www.strategyanalytics.com/access-services/ux-innovation/user-experience-strategies/reports/report-detail/monitoring-health-wellness-remotely-a-roadmap-to-healthy-adoption (Lisa's Research on Remote Health Monitoring) Send us your thoughts on the user experience for digital health or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

The genealogy site MyHeritage has a feature where they can animate the pictures of your ancestors, while apps like Tokking Heads and Reface allow you to do the same with any photo. This leads down the dangerous road to deep fakes where you might not be able to tell a true video from a manufactured one. Chris, Lisa, and Diana tackle this topic, discussing the UX of face swapping and photo animating services, the role of UX designers in mitigating misuse, and whether there are additional use cases. In Condensed Soup, they each share the film or use case to which they would swap their faces. Send us your thoughts on photo animating, face swapping, and deep fakes, or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Communication is primarily done through text, but with so many messaging services being used in different regions for different use cases, there is bound to be fragmentation. Lisa, Diana, and Chris discuss the current state of messaging, the various services they use, and the issues they encounter. In Condensed Soup, they discuss their best and worst messaging experiences. Send us your thoughts on messaging, or ask us anything, by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Visualisation and mental rehearsal are training techniques widely used in the sports field to reduce anxiety, build confidence and improve concentration, as well as to overcome potential problems and improve performance. But did you know that these techniques could be used to improve performance in other fields, such as aviation and medicine? Having deeply studied the topic and applied it when she worked with the All Blacks and the New Zealand Olympic Teams, and then with pilots and air traffic controllers around the world, Dr. Anne Isaac is the ideal person to share her knowledge about visualisation, situation awareness and mental rehearsal. Send us your ideas for the application of visualisation and mental rehearsal or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/anne-isaac-5b5b80215?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BHqxqKjMFRDSnJhXUQqe3ow%3D%3D (Anne Isaac, PhD on LinkedIn) https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Chris and Diana have had plenty of exposure to online selling, especially with Facebook Marketplace. However, Lisa has some qualms about online selling. Join them to find out what they have enjoyed, especially when compared to other secondhand selling platforms and traditional offline methods, and the nuisances that could be ironed out for an even greater experience. Send us your best, worst or weirdest secondhand shopping experience, or ask us anything, by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Our interview with Dr Bryan Reimer continues as he talks with Chris and Diana about the challenges of setting realistic targets to globally reduce auto fatalities, how to support drivers to make better moment-to-moment decisions, continuous driving education, and camera based Driving Monitoring Systems. https://www.linkedin.com/in/bryan-reimer?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BHAYKDqEBSZKGyKdQEyKmOA%3D%3D (Dr Bryan Reimer) https://www.strategyanalytics.com/access-services/automotive/in-vehicle-ux/reports#AutonomousVehicles (SA Research on Self Driving Vehicles) https://agelab.mit.edu/avt (AVT Consortium) https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.forbes.com%2Fsites%2Fbryanreimer%2F2020%2F01%2F05%2Fshould-tesla-take-the-initiative-to-better-monitor-and-manage-driver-behavior-with-autopilot%2F%3Fsh%3D464e58c0495e&data=04%7C01%7Cdfranganillo%40strategyanalytics.com%7Ccceeb093d11b44f38d7b08d9778bffe7%7C4dec28fd22cf4898a9cd0378008497db%7C0%7C0%7C637672265455122570%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Iu9TDX1fPx4YMRb203QL9WRXylyRlfV41%2BSPk%2FCBh3o%3D&reserved=0 (Bryan's call for a collaborative mandate in DMS) Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

New vehicles are increasingly outfitted with advanced technology that is poorly communicated to the consumer and even to the dealer. Chris and Diana sit down with Dr Bryan Reimer from MIT about how mental models of ADAS system designers and users do not overlap. In his opinion -and we at Strategy Analytics agree with him-, we need to work together and we need to use real world data to a greater degree, as they do at the Advanced Vehicle Technology (AVT) Consortium. https://www.linkedin.com/in/bryan-reimer?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BHAYKDqEBSZKGyKdQEyKmOA%3D%3D (Dr Bryan Reimer) https://www.strategyanalytics.com/access-services/automotive/in-vehicle-ux/reports#AutonomousVehicles (SA Research on Self Driving Vehicles) https://agelab.mit.edu/avt (AVT Consortium) https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdoi.org%2F10.1016%2Fj.aap.2021.106348&data=04%7C01%7Cdfranganillo%40strategyanalytics.com%7Ccceeb093d11b44f38d7b08d9778bffe7%7C4dec28fd22cf4898a9cd0378008497db%7C0%7C0%7C637672265455102658%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B2rhtFmUGueMi0bOAQRqoCge13U8U7IRYgBcZK89glQ%3D&reserved=0 (A model for naturalistic glance behavior around Tesla Autopilot disengagements) https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdoi.org%2F10.1016%2Fj.aap.2021.106217&data=04%7C01%7Cdfranganillo%40strategyanalytics.com%7Ccceeb093d11b44f38d7b08d9778bffe7%7C4dec28fd22cf4898a9cd0378008497db%7C0%7C0%7C637672265455112612%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XCWx8cOT5PuXwP8%2Fy%2BZEpGIKhldijwVsF%2Fp%2FLVkd5j8%3D&reserved=0 (Driver behavior and the use of automation in real-world driving) Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Join Chris as he takes Diana and Lisa through his journey of a recent and particularly frustrating customer service experience with an internet provider. Trying not to be overly critical, they point out the positive experiences as well as provide recommendations for where someone in charge of the customer experience across different silos could have saved Chris a lot of time and hassle. Send us your customer service experiences or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Lisa welcomes Di O'Neill from Strategy Analytics to the podcast to discuss smart surfaces and fabrics. They discuss use cases in automotive, buildings, and healthcare along with key enablers. In Condensed Soup, they share their favorite uses for smart surfaces. https://www.strategyanalytics.com/strategy-analytics/strategy-analytics-analysts/analyst-bio/Diane-O'Neill (Di O'Neill at SA) https://www.strategyanalytics.com/access-services/ux-innovation/user-experience-strategies/reports/report-detail/can-smart-surfaces-create-smarter-hmis-advances-use-cases (SA research on smart surfaces) Want to talk more about smart surfaces and fabrics? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Chris welcomes Dr. Myra Blanco from the Virginia Tech Transportation Institute to discuss human factors and user experience topics with commercial vehicles, including long-haul trucking, delivery vehicles, and drone delivery. They cover automated delivery vehicles as an equity equalizer, accommodating for "technology immigrants", issues with testing self-driving vehicles, and the role that humans will still play with commercial AV's. https://www.vtti.vt.edu/staffdir/bio.php?&pn=112025 (Dr. Myra Blanco at VTTI) https://www.strategyanalytics.com/access-services/automotive/in-vehicle-ux/reports#AutonomousVehicles (SA Research on Self Driving Vehicles) Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

UX principles are applied nearly everywhere, including sports. From analyzing human performance data, communicating recommendations to athletes and coaches, understanding skill acquisition, and shifting to user (athlete)-centered training, the field of sports science research has exploded thanks in part to the proliferation of performance tracking technology. Chris welcomes to the podcast Dr. Rob Gray from Arizona State University and The Perception & Action Podcast to discuss how human performance research is changing the world of sports. https://www.linkedin.com/in/rob-gray-8232b417/ (Dr. Rob Gray on LinkedIn) https://perceptionaction.com/ (Perception & Action Podcast) Question or comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Banking has changed enormously over the past decade. With online banks and apps that can do almost anything, how well do they meet user needs? How is the banking experience differ between the US and Europe? In Condensed Soup, Chris, Lisa, and Diana discuss their best or worst banking experience. Want to share your opinion on the user experience of banking and banking apps? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Icons are all around us in our personal computers and electronic devices to represent functions that we use daily, such as saving a document or attaching a file to an email. The first versions of these icons were created using metaphors or analogies related to the ways the tasks were previously performed, to ease the transition into a more digital framework. However, many of these initial versions could now be replaced to resonate better with current generations of digital users, but why isn't evolving or replacing icons a simple task? How can we ensure that new versions land well with both younger and older generations? Are we getting into an era in which everything is so digital, ethereal, and abstract that it is not possible to create easily recognisable icons? Lisa, Chris, and Diana reflect on this challenging topic that impacts us all. In Condensed Soup, they discuss their favourite or most interesting icon they have come across. Want to share your opinion on icons that should or shouldn't have been replaced? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

We all enjoy those everyday experiences that make our life more pleasant, but we also suffer little annoyances with everyday products and services. Lisa, Chris, and Diana reflect on both the good and the bad, providing suggestions for removing friction points in the things we use frequently. In Condensed Soup, they discuss their most recent memorable experience with non-everyday things. Want to share your everyday positive and negative experiences with everyday things? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

As vaccination rates increase, travel corridors are slowly opening up. What does international travel look like during this time? Lisa recently traveled from the US to the UK and takes Diana and Chris through a user journey of her journey across the pond. What parts of the process were different? What could be done more efficiently? Would Lisa be open to traveling again? Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

What are other use cases relatable voice agents could support to improve the in-vehicle user experience? How do researchers conduct studies using anthropomorphic agents? Join Chris, Diana, and Dr Gary Burnett from Nottingham University in part two of their conversation, to find out how relatable agents can minimise driver fatigue and support trust on automated vehicles. https://uk.linkedin.com/in/gary-burnett-53146399 (Dr Gary Burnett) https://www.strategyanalytics.com/access-services/ux-innovation/user-experience-strategies/reports/report-detail/voice-assistant-usage-and-satisfaction (SA research on digital assistant usage and satisfaction) https://www.strategyanalytics.com/access-services/automotive/in-vehicle-ux/reports#AutonomousVehicles (SA research on voice interfaces and AVs) Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

What are anthropomorphic or relatable agents? What are the challenges researchers and designers face to make them natural? What work still needs to be done? Join Chris, Diana, and Dr. Gary Burnett from Nottingham University, to find out more about those challenges, and in which in-vehicle use cases they best suited to enhance the overall experience of getting from A to B. https://uk.linkedin.com/in/gary-burnett-53146399 (Dr Gary Burnett) https://www.strategyanalytics.com/access-services/automotive/in-vehicle-ux/reports#AutonomousVehicles (SA research on voice interfaces and navigation UX) Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

How can OEMs design self-driving vehicles so they don't cause motion sickness? This will be of upmost importance with higher levels of automation, even before achieving full automation at Level 5. At some point, the driver will be expected to take control from the vehicle, or may desire to do so. How will it be ensured that the driver is fit to drive? Diana and Chris welcome Dr. Joseph Smyth from the Warwick Manufacturing Group at the University of Warwick to talk about designing, measuring, and regulating the impact that motion sickness may have on human performance. https://www.linkedin.com/in/joseph-smyth/ (Dr. Joseph Smyth) https://www.strategyanalytics.com/access-services/automotive/in-vehicle-ux/reports#AutonomousVehicles (SA research on self-driving cars) Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Lisa welcomes back Dr. Paul Tennent from the Mixed Reality Lab at the University of Nottingham for Part Two of their discussion on soma experiences. In this episode they discuss fearsome experiences and substitutional reality, including the gas mask experience, using mixed reality to relive history, and feeding an infinite line of Elvis impersonators. https://paultennent.wordpress.com/ (Dr. Paul Tennent) and the https://www.facebook.com/TheMixedRealityLab (Mixed Reality Lab at the University of Nottingham) https://www.strategyanalytics.com/access-services/ux-innovation/user-experience-strategies/reports#ARVRMR (UX Research from Strategy Analytics on Mixed Reality) Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

How can users better describe their bodily experiences when interacting with virtual or augmented reality? What happens when their body movements are deliberately misaligned with what they are seeing? Lisa welcomes Dr. Paul Tennent from the Mixed Reality Lab at the University of Nottingham to talk about these soma experiences, including the VR Swing, the Baby Game, and what it would feel like to be an insect. https://paultennent.wordpress.com/ (Dr. Paul Tennent) and the https://www.facebook.com/TheMixedRealityLab (Mixed Reality Lab at the University of Nottingham) https://www.strategyanalytics.com/access-services/ux-innovation/user-experience-strategies/reports#ARVRMR (UX Research from Strategy Analytics on Mixed Reality) Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Is listening to the AM/FM radio while driving dead? Diana Franganillo, Director of In-Vehicle User Experience at Strategy Analytics, makes her UX Soup debut and joins Chris in answering this question, discussing what has always set radio apart, UX issues with radio, and what radio needs to do to maintain and grow listenership. In Condensed Soup they reminisce about their favorite memories with radio growing up. https://www.strategyanalytics.com/access-services/automotive/in-vehicle-ux/reports/report-detail/2021-infotainment-report---game-isn't-over-yet-for-in-car-radio (SA research on what consumers listen to in the car) Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Chris welcomes David MacQueen, Executive Director of the Virtual and Augmented Reality service at Strategy Analytics, to discuss use cases and UX issues for enterprise AR applications, including healthcare, manufacturing and the military. They also discuss implications for the consumer AR market and Apple's upcoming foray into AR glasses. https://www.strategyanalytics.com/access-services/media-and-services/virtual-and-augmented-reality/market-data/ (Virtual and Augmented Reality service) https://www.strategyanalytics.com/access-services/ux-innovation/user-experience-strategies/reports/report-detail/augmented-reality-academic-industry-collaborations-that-will-impact-ux (AR Industry and Academia Research) https://www.linkedin.com/in/david-macqueen-2999433/ (David MacQueen on LinkedIn) Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

The annual Google I/O developer event was held May 18-20 and several announcements were made regarding Android 12 and advancements in AI, AR, and other areas. Lisa and Chris discuss the UX impact of these announcements, and in Condensed Soup Lisa talks about how they would enhance her artwork. https://www.strategyanalytics.com/access-services/ux-innovation/user-experience-strategies/reports/report-detail/google-i-o-2021-ux-implications (Report on Google I/O event) Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

CHI is the must-see HMI conference every year. This year it was virtual, with the leading academic and industry researchers presenting their latest findings. Lisa talks with Chris about a select few HMI research papers that caught her eye, including ones on self-driving cars, virtual reality for older adults, and creating mHealth apps for veterans and active duty personnel. Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Contactless payment systems like Apple Pay and Samsung Pay haven't caught on in the West like they have in China. What UX issues are holding them back? What features might entice them to use them more? Chris and Lisa discuss their recent research on contactless payments and in Condensed Soup, Chris talks about his memorable coffee-buying experience in China. SA research on https://www.strategyanalytics.com/access-services/ux-innovation/user-experience-strategies/reports/report-detail/driving-adoption-of-digital-wallets-and-contactless-payments (contactless payments) Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

More and more carmakers are committing to electric vehicles in the coming years. Chris and Lisa discuss consumer acceptance of EVs, concerns consumers have, the importance of navigation systems for EVs, and EV-specific HMI. In Condensed Soup the discuss their best or worst EV experiences. https://www.strategyanalytics.com/access-services/automotive/in-vehicle-ux/reports/report-detail/consumer-interest-in-evs-lingering-concerns-meet-a-covid-bump (Consumer interest in electric vehicles) Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Chris welcomes Ben Lundin from Strategy Analytics' Connected Mobility Service to discuss ride hailing, car sharing, bike & scooter sharing, and public transport. They talk about the impact of the pandemic on mobility services, UX issues for mobility, and how self-driving cars fit. In Condensed Soup, Chris and Ben discuss their best, worst, or funniest mobility service experience. https://www.strategyanalytics.com/access-services/automotive/in-vehicle-ux/reports#Mobility (UX Research on Mobility Services) https://www.strategyanalytics.com/access-services/automotive/connected-mobility/about-automotive-connected-mobility (Connected Mobility Service) https://www.linkedin.com/in/benlundin/ (Ben Lundin on LinkedIn) https://docs.google.com/document/d/1-WgeeA5JSfvcm_bNkJGpR0d8wuA2gsOQglM0dZoaJDc/edit?usp=sharing (Episode Transcript) Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Robot vacuum cleaners, robot companions, robot police dogs...robots have been in the spotlight, with new ones appearing at CES every year. In this episode, Lisa and Chris take a look at some of the key use cases and UX issues for robotics. In Condensed Soup they talk about their own favorite use case for them. Research on https://www.strategyanalytics.com/access-services/ux-innovation/user-experience-strategies/reports/report-detail/uxs-technology-planning-report-robotics (robotics) https://docs.google.com/document/d/1xE5sei7fPG7gcqoH-ACMJNZZc1eSakXK495KbYLCvHM/edit?usp=sharing (Episode Transcript) Questions? Comments? Email us at UXSoup@strategyanalytics.com https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)