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www.patreon.com/banjopodcast This Bonus episode is a recording of a "Fireside Chat" session from the 2024 Great Lakes Music Camp, featuring legendary banjoist (and Bluegrass Boy) Bob Black! Bob shares his stories and experiences of his time playing and working for Bill Monroe in the mid-1970's. Contact the show: pickyfingersbanjopodcast@gmail.com Bob Black on the web: www.banjoy.com
www.patreon.com/banjopodcast Bob Black is a legendary bluegrass banjoist, best known for performing & recording with Bill Monroe, Kenny Baker, his current band Banjoy, and many others! He is a true master of the traditional bluegrass style, and was an innovator of the melodic style of playing fiddle tunes on banjo. He is also an author, and has written several books about his time as a Bluegrass Boy, a biography of Roland White, and others. Sponsored by Bluegrass Country Radio, Peghead Nation, Elderly Instruments, and Sullivan Banjos. Bob on the web: www.banjoy.com Contact the show: pickyfingersbanjopodcast@gmail.com
The Intuitive Customer - Improve Your Customer Experience To Gain Growth
Practicality is essential. Great ideas you can't do anything with in the real world are a waste of time. Bob Black, one of our avid podcast listeners, likes our concepts about eliciting particular customer emotions. But he doesn't know how to do that in practical steps. So, this episode gives them to him. Bob isn't alone. Numerous organizations struggle with eliciting specific emotions in their customers. While most acknowledge the significance of customer emotions in shaping experiences, many falter when asked about the particular emotions they aim to evoke. Often, organizations gravitate towards vague terms like "positive" or "favorable." These are not emotions; they are adjectives that describe emotions. So, the first practical step in evoking a specific emotion is pretty simple: One must have a specific emotion in mind to evoke it. In this episode, we dive deeper into the step-by-step process of evoking specific customer emotions. We also discuss how training, AI technology, and tried and true low-tech mystery shopping can help, too. Here are some other key moments in the discussion: 04:24 We hear about Bob Black's pickle regarding the practicalities of applying the concept of evoking specific emotions, which many organizations share. 08:28 Colin discusses his work in emotions at the beginning of his adventures into Customer Experience, including identifying the 20 emotions that drive and destroy value. 13:23 We share one of the biggest obstacles to success in evoking customer emotions—and it probably isn't what you think. 19:37 The discussion turns to context and why it is essential when looking for clues into customer behavior. 25:15 Colin shares his biggest sales tool, which is low tech and accessible to any organization: having the experience as if you were a customer. 29:42 We point out the more advanced practical steps of evoking emotions, starting with an assessment of processes. About Colin Shaw LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has over 294,000 followers and 78,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy'. The Financial Times selected Beyond Philosophy as one of the best management consultancies for four years. Colin is a renown keynote speaker and undertakes consultancy work and educational workshops to help organizations improve their Customer Experience. Click here to learn more about Professor Ryan Hamilton of Emory University. How can we help? Click here to learn more about Beyond Philosophy's Suite of Services. Please tell us how we are doing! Complete this short survey.
Bob closes out the year with special guest JMU play by play man Drew Painter who moved from the booth to the sideline!
Bob wraps up the last hour of the year for The Sports Huddle with Coach Russ Huesman discussing signing day and of course taking your calls!
Bob Black at World of Beer with Head Coach Chris Mooney & Senior Isaiah Bigelow.
Bob and Matt open with a brief recap of ODU and his beloved Eagles, then joined by Jonathan McNamara of the American Red Cross on this special edition of Mashup Tuesday
Bob takes your calls and lays into the ODU bowl game experience and reaction with our very own Sports Director, Allen Sandidge
Bob Black interviews JMU head Coach Bob Chesney and your latest on NFL, NBA & College Sports.
Bob Black has special guest Danielle Fitz-Hugh RRT(RVA Sports Awards) . and your latest on NFL, NBA & College Sports.
Hour 2 The Sports Huddle on a Feel Good Thursday, Bob Black with CBS 6 Sean Robertson, giving the latest on NBA Draymond Green Situation , the college transfer portal , and your latest in Highschool athletics.
The Sports Huddle on a Feel Good Thursday, Bob Black with CBS 6 Sean Robertson, giving the latest on NBA Draymond Green Situation , the college transfer portal , and your latest in Highschool athletics.
Super Producer Lewis A Miller shares his opinion with Bob Black on the Draymond Green Situation , Bob also has a special interview with JMU's Phoenix Sproles .
Dave Preston WTOP Radio Washington DC on with Bob Black to give the inside scoop on the lates move with The Washington Wizards from DC to VA.
Bob Black with Chris Mooney at World of Beer Bar and Kitchen talking Spiders Mens Basketball.
Bob Black with Special guest Greg Madia & the latest updates on NFL, NBA& College Sports.
Bob Black remote giving the latest in in College Sports , NBA & NFL.
Matt Josephs & Bob Black with Molly McCraken from USL W League, Parney from Richmond Flying Squirrels & Cheer and Gear founder Greg Burton.
Matt Josephs and Bob Black have Dennis Bickmeier from Henrico Sports & Entertainment Authority, Salvation Army Rebecca Turnbull and Jack Berry from Richmond Region Tourism
Special Guests CBS 6 Sean Robertson on a Feel Good Thursday along with Randolph-Macon Head Coach Pedro Arruza following that The Salvation Army's Charlene Nieman
Bob & Sean for the 2nd hour of the Sports Huddle talking College Hoops , NBA in season tournament, NFL, & College football.
Bob Black & University of Richmond Mens head basketball coach Chris Mooney live from World of Beer .
Bob Black talks College Football and Florida State controversy over Bowl participation & chimes in on the latest in the NFL and College Hoops.
Bob Black on a Feel Good Thursday with special guest CBS 6 Sean Robertson as they talk a little Fencing with Bryan Wendell. A few Listeners Call in to discuss Breaking News Situation with JMU Football program.
Bob Black at The Brass Tap with Spiders Head Coach Russ Huesman & #5 Marlom Louis recapping Victory against NCCU & their journey on advancing in the playoffs.
Bob Black on a Feel Good Thursday with special guest CBS 6 Sean Robertson as they Interview Randolph-Macon head coach Pedro Aruzza. A few Listeners Call in to discuss Breaking News Situation with JMU Football program.
Part 2 of Mash Up Monday with Bob Black & Matt Josephs .
Post holiday Mash Up Monday with Bob Black and Matt Josephs
Bob Black featuring special guest Mike Barber, talking College Sports and today's latest news in sports giving a " Feel Good Friday" show right before the holidays.
Bob Black and Sean Robertson on a "Feel good Thursday" 2 very special interviews ,Former MLB star " The Mayor " Sean Casey & Dennis Bickmeier.
Bob Black and Sean Robertson talk college sports & upcoming high school matchups on the Sports Huddle .
Bob & Matt go back and forth about todays hottest topics . Radio Producer Lewis Miller
Bob Black brings on special guest Rick Watson, Radford VA to talk college sports , MLB, NBA, and some NFL.
Hour 2 on a Feel Good Friday with Bob Black & special guest the play by play voice for JMU Dave Riggert Radio Producer Lewis Miller.
Bob Black on a Feel good Friday with Special guest Cindy Boren from The Washington Post Produced by Lewis Miller.
Bob Black continues JMU football conversation. Special guest from American Red Cross Jonathan McNamara joins the show also joining the show New Sports Director Allen Sandidge. Radio Producer Lewis Miller.
Bob Black with Head Coach Pedro Aruzza Randolph-Macon
Bob Talking College Basketball , NFL & Segment with Special Guest Darrell Owens
It's a mashup hour with Bob and Matt. They discuss the first night of college hoops. The lone guest was Alan York of Liberty.
On the first hour of The Sports Huddle, Bob and Sean talk with Virginia State Head Coach Dr. Henry Frazier III to discuss the Trojans season and their big season-making game with rival Virginia Union. Then Bob and Sean talk the World Series, some NBA talk, and more.
On the second hour of The Sports Huddle, Bob and Sean are joined by Virginia Union Head Coach Alvin Parker to talk about the Panthers big rivalry game against Virginia State. Then Bob and Sean to discuss more NCAA football and more.
On the first hour of The Sports Huddle, Bob talks the big NFL and NBA trades that have happened today, how the Commanders and 76ers seasons will be effected, and more.
On the second hour, Bob is joined by Tim Thomas with Tech Lunch Pail to discuss both Hokie football as well as Basketball. Then Bob talks more on the Chase Young and Montez Sweat trades, some World Series talk, and more.
Como recordaréis, la temporada pasada nos comprometimos a prestar más atención al teatro, un género que además de vivir en la escena también puede respirar en el papel. Así que hoy cumplimos nuestra promesa en compañía del dramaturgo Alberto Conejero, Premio Nacional de Literatura Dramática de 2019. Lo hacemos porque sí, y también porque acaban de publicarse dos textos suyos que miran al pasado, pero que iluminan nuestro presente: En mitad de tanto fuego (Ed. Dos Bigotes) y El mar. Visión de unos niños que no lo habían visto nunca (Ed. Antígona). Además, Ignacio Elguero nos recomienda otros libros: Miguel Hernández, el poeta del amor, la muerte y la vida (Ed. Alfabeto), antología del poeta de Orihuela seleccionada por José Luis Puerto, Perfil perdido (Ed. Visor), el nuevo poemario del valenciano Guillermo Carnero, y El corredor o Las almas que lleva el diablo (Ed. Literatura Random House), novela vertiginosa del mexicano Alejandro Vázquez Ortiz. En su ventanita, Javier Lostalé nos lee unos versos de Historia de la lluvia (Ed. Chamán), el último poemario de Esther Peñas, lleno de resonancias de otros autores. Luego Sergio C. Fanjul reflexiona sobre el tiempo, el trabajo y el derecho a la pereza a partir de un puñado de títulos recientes: el excelente e inclasificable Gozo (Ed. Siruela), de Azahara Alonso, la novela Yeguas exhaustas (Ed. Pepitas), de Bibiana Collado y los ensayos La abolición del trabajo (Ed. Pepitas), de Bob Black, Trabajos de mierda, (Ed. Ariel) de David Graber, No tengo tiempo (Ed. Akal), de Jorge Moruno, y No puedo más, (Ed. Capitán Swing), de Anna Helen Petersen. Como siempre, terminamos en compañía de Mariano Peyrou, que esta vez nos habla de Cabeza envuelta en aire. Apuntes (Ed. Kriller), un libro de aforismos de Andrés Navarro que resulta estimulante por imprevisible y por la absoluta libertad de pensamiento de su autor. Escuchar audio
Bob and Sean talk it up about today's biggest stories locally and nationally. Bob finally comes to grips with the Phillies loss, JMU Coach Curt Cignetti discuss the FBS success and recap the fun at the A10 Women's Media Day
Today on the Sports Huddle, Bob previews Matt's interview with RVA standout, UNC Tar Heel Center/Power Forward. Then Bob interviews John Hardt, Vice President and Director of Athletics of the Richmond Spiders, to discuss all things Richmond Spiders athletics. Then Bob finishes with talking about the Diamondback's huge win against the Phillies to move on to the World Series and more.
Today on the first hour of The Sports Huddle, Bob is joined by Scott Allen with The Washington Post to discuss the Commanders terrible loss against the Giants and what they can do to move forward. Then Bob talks the big NCLS and ACLS series matchups, the NBA season starting tonight, and more.
On the second hour of The Sports Huddle, Bob is joined by The Richmond Times Dispatch's David Teel to discuss the Cavaliers recent win streak, ACC Basketball Media Day, and more. Then Bob talks NFL games, ACC Basketball Media Day, JMU's season situation, and more.
Schools back in session and that's an influence on what people are shopping for at the grocery store. Stephanie Hoff visits with Brandon Scholz, executive director of the WI Grocers Association on what he's seeing.A record number of participants are signed up for fiber arts classes that will happen at the WI Sheep and Wool Festival in Jefferson. Nate Zimdars visits with one of the show organizers, Bob Black, about why there's so much interest!It doesn't look like there's any signs of life on the Ukraine/Russia grain agreement. John Hinberg, market advisor with Total Farm Marketing tells Pam Jahnke that there's very little incentive for Russia to budge. Meanwhile the heat over the holiday weekend is accelerating corn maturity and causing major headaches for barge operators on the Mississippi River.See omnystudio.com/listener for privacy information.
The Sheep and Wool Festival is an annual event that draws sheep and fiber enthusiasts from all across the country to the Jefferson County Fairgrounds. This year's festival will take place September 8-10. There are sheep shows, stock dog trials, wool fiber arts classes and more. Bob Black is the coordinator of the festival, which began in 2002. He shares more about what to expect at this year's festival. See omnystudio.com/listener for privacy information.