Podcasts about dental office manager

Dr. Patrick Anghel started out working as an Office Manager for a dental office, little did he know that would ignite his dental journey and lay the groundwork for his career! He talks about practicing in Vegas, business strategies for dentists, and how staying curious on your dental journey will serve you well in the long run. Ladies & Gentlemen, you're listening to "Confessions From A Dental Lab" and we're happy you're here. Subscribe today and tell a friend so we can all get 1% better :) Connect with Dr. Anghel on instagram at @pat.the.dentist and email him at patrickanghel1@gmail.com Follow KJ & NuArt on Instagram: @lifeatnuartdental Learn more about the lab at nuartdental.com

AADOM Radio Presents:Dr. Lou Shuman & Lorie StreeterLearn More About Lou:Dr. Lou Shuman DMD CAGS is the president and CEO of Cellerant Consulting Group, a founder of DSO Technology Solutions, and co-founder of LightForce Orthodontics. He is professionally known for his expertise in bringing new technologies from all over the world into dentistry. Highly respected in the dental corporate and education community, he is a national columnist for Dental Products Report, Dental Economics, and DSO Pro. He is a Venturer in Residence for the Harvard i-Lab, and a member of the Board of Directors at Lightforce Orthodontics, Sleep Architects. He is a member of the clinical advisory boards and editorial boards at Dentistry Today, Dental Products Report, Dental Economics, Orthodontic Practice US and Dental Sleep Practice Journal. Dr. Shuman is the creator of the prestigious Cellerant “Best of Class” Technology and “Best of Class” Hygiene Awards, unbiased nonprofit initiatives that, in conjunction with the leading experts in the field, select annually the most important technologies and products in the industry. He served as president of the Pride Institute for 6 years and Vice President of Clinical Education and Strategic Relations at Align Technology for 7 years. He has been chosen by Dentistry Today as a Leader in Consulting each year since 2006.Recently, he was awarded the Denobi Pinnacle Achievement Award, which recognizes an individual or company whose leadership and ongoing contributions have dramatically impacted the dental profession. Going forward, the award will be named in his honor and known as the Dr. Lou Shuman Denobi Pinnacle Achievement Award. He was also honored in 2021 as a Global Summits Institute Doctor-to-Doctor World's Top 100 Doctors.Learn More About Cellerant Consulting:https://www.cellerantconsulting.com/Learn More About AADOM:https://www.dentalmanagers.com/

Ever wondered how a seamless transition from a clinical role to office management is made? This episode is your golden ticket, packed with advice from my personal journey managing multiple dental practices. Anchoring this episode is a deep dive into the importance of understanding management principles within the dental industry. We'll share the challenges and triumphs from my adventure in the realm of dental office management and provide you with practical insights. If you are new to the office management scene, this episode will be your guidepost. Transitioning to the structure of a dental practice, we examine the pivotal role of the billing department. An efficient billing department is a linchpin to a practice's financial success, and we discuss how an office manager can ensure this by identifying and filling performance gaps. The focus then shifts to an often overlooked aspect – the psychology of patient experience. Why do some patients willingly spend more at certain practices? The key lies in creating an exceptional patient experience, and we recommend eye-opening reads like "Unreasonable Hospitality" and "The Nordstrom Way" to further illuminate this aspect.Lastly, we delve into the meaty topics of accountability, psychological safety, management styles, team dynamics, and their impact on a dental office. We shed light on the importance of fostering a psychologically safe environment and how doctors can support their managers' decisions. This episode will empower you to navigate through the stages of team dynamics and shape both team performance and patient experience. Whether you're an established manager seeking fresh insights or a new office manager finding your footing, this episode offers invaluable resources and strategies for enhancing patient experience and boosting your bottom line. Tune in for a journey packed with insights, inspiration, and practical tips for creating a successful and fulfilling dental practice. Connect with Ericka on LinkedIn:www.linkedin.com/in/dentalbillingcoach Email Ericka:dentalbillingcoach@gmail.comJoin us in the lab: thedentalbillingcoach.com/frontofficelab Get your ticket to our next live event in Chantilly, VA on Sunday 1/7/24 with Dr. Roy Shelburne: thedentalbillingcoach.com

Alex Nottingham and Shelly Van Epps discuss the topic of whether the dental office manager is obsolete. Shelly is a former office manager and treatment coordinator with over 20 years of experience and is currently a VP of Business Development and mastery coach with All-Star Dental Academy. They discuss the biggest struggles that dentists face when running a successful practice, which Shelly believes to be the inability to connect with their team. Alex mentions that dentists often want to focus solely on clinical work and don't want to deal with their team. Shelly cites the American Dental Association statistic that the majority of issues dentists face are staff related. In conclusion, they agree that the dentist/team relationship is vital for a successful practice.HIGHLIGHTS[00:11:12] Dental Office Manager Obsoleteness[03:53:11] Difference Between Management and Leadership in the Dental Practice[07:38:01] Importance of People Over Systems in a Practice[08:57:23] Implementing Systems in a Practice[00:10:50] Leadership and Team Development[00:16:38] Dental Office Manager FutureRESOURCESLearn more about All-Star Dental Academy Coaching Learn more about All-Star Dental Academy Subscribe to Dental All-Stars Podcast Write a Review on iTunes Visit Dental-All-Stars Podcast Website ~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~ 2-day event for dentists and team Case presentation, influence, phone skills, scheduling, and lots of fun!

AADOM Radio & Patterson Dental Present:Christine Babett, Marketing Manager Patterson DentalLearning Objectives:Learn about the Patterson Dental AADOM Conference ScholarshipReview Patterson's commitment to AADOM and the continued growth and development of the modern office managerSpecifics of the scholarship to the ConferenceMore About Christine:Chris Babett is a Marketing Manager responsible for strategic relationships, trade shows and events and CE courses with Patterson Dental. Having grown up in the Dental space, she understands the importance of oral health and the integral part that Office Managers play in keeping both practices and patients healthy and happy. Like Patterson and AADOM, she is fully committed to supporting the modern Dental Office Manager.More About Patterson Dental:Patterson Dental Supply, Inc., a subsidiary of Patterson Companies, Inc., connects dental and oral health professionals in North America to the latest products, technologies, services and innovative business solutions that enable operational and professional success. Our comprehensive portfolio, distribution network and supply chain is equaled only by our dedicated, knowledgeable people who deliver unrivalled expertise and unmatched customer service and support.https://www.pattersondental.com/More About AADOM:https://www.dentalmanagers.com/ 

Hear Virginia orthodontist Dr. David Hughes describe his experience with being the victim of a major embezzlement carried out by his trusted office manager.  Prosperident hosts David Harris, Wendy Askins and Amber Weber-Gonzales participate in this fascinating discussion with Dr. Hughes.  

Riz Hatton shares the latest news on the Dental + DSO industry.

It's time for dentists to invest in the person that they have great expectations from, yet most have never received formal training. That's right, it's your office manager, and possibly the entire front office team. Let us help them help you! Send them to Hawaii for training this fall, and we will send back an office manager with knowledge and skills to increase your net revenue with the need-based dentistry you do every day. Guaranteed!Support the show (http://www.mypracticemybusiness.com)

Share Your Salary - Dental Office Manager Rachel - 4-5-21 See omnystudio.com/listener for privacy information.

In this episode, we discuss the role of an office manager, breakdown any misconceptions, and how you can effectively lead & empower your office manager.

Rev. Lea Chapin MS.Ed holds a Master of Science Degree in Counselor Education and a Bachelor of Science in Psychology with over 40 years of experience as a psychotherapist, spiritual counselor and teacher, author, podcast/radio host and associate pastor. In 1993, Rev. Lea began receiving Divinely inspired messages from the Ascended Masters and Angelic realm. She began teaching the Universal teachings of the Ascended Masters in workshops and classes. As a Divine Channel for spirit, Rev. Lea helps her clients understand their life’s issues and soul challenges as part of their soul ascension process. Most recently, her ministry has taken her traveling to sacred sites around the globe to promote Peace upon the planet!https://leachapin.comhttps://www.celestialconnections.bizSpecial Guest: Joanne GollJoanne is a Earth Goddess/ Earth Angel, Mother of 3, wife, former EMT, and Dental Office Manager. She does Earth Healing Ceremonies and Emotional Releasing. She uses crystals, color frequency, magnets, Channeling divine Guidance from The Angelic Realm, Ascended Masters, Goddesses, The Elementals, The Crystal Beings, etc. Joanne assists Lady Gaia and the Family of Humanity in the Ascension process.

Rev. Lea Chapin MS.Ed holds a Master of Science Degree in Counselor Education and a Bachelor of Science in Psychology with over 40 years of experience as a psychotherapist, spiritual counselor and teacher, author, podcast/radio host and associate pastor. In 1993, Rev. Lea began receiving Divinely inspired messages from the Ascended Masters and Angelic realm. She began teaching the Universal teachings of the Ascended Masters in workshops and classes. As a Divine Channel for spirit, Rev. Lea helps her clients understand their life’s issues and soul challenges as part of their soul ascension process. Most recently, her ministry has taken her traveling to sacred sites around the globe to promote Peace upon the planet!https://leachapin.comhttps://www.celestialconnections.bizSpecial Guest: Joanne GollJoanne is a Earth Goddess/ Earth Angel, Mother of 3, wife, former EMT, and Dental Office Manager. She does Earth Healing Ceremonies and Emotional Releasing. She uses crystals, color frequency, magnets, Channeling divine Guidance from The Angelic Realm, Ascended Masters, Goddesses, The Elementals, The Crystal Beings, etc. Joanne assists Lady Gaia and the Family of Humanity in the Ascension process.

Pam Silver Eagle is a Sacred Warrior of the Rainbow Prophecy and she walks the “Red Road.” She is a gifted Medicine Woman ~ Shaman, Wayshower, Earth Guardian, and a Spiritual Wellness (Mind, Body, Soul, Spirit) Guide who carries the Ancient Wisdom and the understanding of how all Living Beings are interconnected and meant to co-exist in the Great Web of Life. It is with much passion and dedication to her Soul Mission, that she assists others in connecting, healing and remembering this truth.https://www.facebook.com/PamSilverEagleSpecial Guest: Joanne GollJoanne is a Earth Goddess/ Earth Angel, Mother of 3, wife, former EMT, and Dental Office Manager. She does Earth Healing Ceremonies and Emotional Releasing. She uses crystals, color frequency, magnets, Channeling divine Guidance from The Angelic Realm, Ascended Masters, Goddesses, The Elementals, The Crystal Beings, etc. Joanne assists Lady Gaia and the Family of Humanity in the Ascension process.

Welcome back to another fantastic episode of the Driven Dental Implant Marketing podcast and video interview series! We’re continuing our new series with one of the top influencers in the industry, Laura Hatch. Laura is a Dental Office Manager and the Founder of Front Office Rocks, an online training resource that provides online and video training for your front office team to be as efficient and effective as possible with a focus on improving customer service and boosting patient retention. Laura is committed to empowering dental teams to provide the best customer care to their patients by offering her first-hand knowledge and expertise to help improve the day-to-day operations within your practice. She is a member of the American Association of Dental Office Managers, and in 2016, Laura was recognized as one of DPR’s Top 25 Women in Dentistry. In the podcast and video, we discussed: [01:33] Understanding that the front desk (and the phone) are the most critical aspects of your practice for getting new patients through the front door [05:11] Why the phone should be viewed as the “lifeline to the outside” and how you can use your phone skills to increase the number of new patients coming to your practice [06:53] Always “respect the phone” and remember that you only have one shot to make a good first impression – so make it count! [08:48] Mastering the art of multi-tasking at the front desk, switching from one hat to the other and why you must always have the right attitude on the phone [11:00] Common mistakes your team make when handling the phone and how to overcome them [13:25] The power of saying YES to patients and not letting insurance or money dictate the conversation [19:33] Why you should treat every phone call with the utmost respect and how to take control of the conversation [22:40] To script or not to script? - the benefits and drawbacks of using a script [24:26] How to handle high-value cases with the ultimate goal of getting them to book a face-to-face consultation at your practice [26:27] Reducing and/or eliminating cancellations and no-shows [30:25] Why you should never judge a patient by their tone of voice, physical appearance or their day job [35:08] The most phone calls come in between 11am and 2pm so make sure you have someone ready and available to take calls over lunch [36:46] How to manage phone calls when you have a patient in front of you [41:15] The best time to call a patient that has got in contact with your practice via email [43:20] Dealing with leads that come in after hours or on the weekend and how to make scheduling appointments out of hours fun for your team [50:15] How to answer the “price question” and why you should focus on financial options rather than providing an estimated quote over the phone [59:15] Understanding that you can train dental, but you can’t train personality [1:00:55] How to negotiate with patients who are adamant about INS benefits [1:03:19] Why you should spend more time getting to know the person behind the call We hope you enjoyed our discussion with Laura and found as much value from it as we did.  If you would like to get in touch with Laura, you can visit Front Office Rocks, where you can learn more about her company, view free sample training videos and sign-up for dental customer service training for your entire team for as little as $5 per day!  If you would like to book a FREE Strategy Session with Charles, go to drivendentalmarketing.com and hit the big green button to schedule a 15-minute strategy session covering how you can implement a program to attract and convert more high-value patients to your practice. For more information on this episode click here.

AADOM Radio & Revenue Well are Excited to Present- Deana Zost The role of a dental office manager is rewarding, but it is also demanding and time-consuming! Office managers are the lifeblood of their practices serving their patients, as well as their doctors and teams. Many office managers juggle these challenges in addition to having family and other important responsibilities. At RevenueWell, we want you to not only survive, but thrive in this exciting profession! As a fellow office manager, Deana is going to share with you how she’s overcome challenges of her own and strategies for you too can craft a lifestyle that helps you to grow and excel, both professionally and personally. Learning Objectives: Gain proper perspective on how important taking care of YOU is crucial to being able to take care of others. Learn strategies for creating a work/life balance that enables you to thrive. Create an action plan that you can start today! Go to revenuewell.com/metime to download Deana’s journaling exercise. More About Deana Deana is a Regional Territory Manager for RevenueWell with over 26 years in dentistry. She is a Fellow in AADOM & a founding member of the Dallas/Ft. Worth AADOM Chapter. In 2015, Deana was a Patterson Scholarship winner to the AADOM National Conference & a 2015 Practice Administrator of the Year nominee. She is a contributor of educational content for the AADOM eCampus. She is a member of the Speakers Consulting Network and has been published in the AADOM Oberserver & DewLife Magazine. She can be heard on podcasts with Gary Takacs, Dr. Howard Farran, and Ignite DA’s webinar series with Kevin Henry. The fuel behind Deana’s energy is to empower dental team members to continually elevate & realize their value by combining education & networking.

Laura Hatch is a Dental Office Manager in San Diego, California and the founder and owner of Front Office Rocks. She created Front Office Rocks with the goal of helping other dental offices train and learn new policies and procedures. Laura has a bachelor's degree in human resources and a master's degree in organisational development. In this episode, she gives us tips for how we can improve our patient experience, retention and profits through hiring and training great front office staff. We chat about: How to hire people who are a good fit The secrets to great communication with your staff Why the phone is the most important tool in your office How to handle cancellations elegantly The special role of the front of house plays in case acceptance And much more. Find out more about Laura: https://frontofficerocks.com/about-us/

Laura Hatch is a Dental Office Manager in San Diego, California and the founder and owner of Front Office Rocks. She created Front Office Rocks with the goal of helping other dental offices train and learn new policies and procedures. Laura has a bachelor's degree in human resources and a master's degree in organisational development. In this episode, she gives us tips for how we ...   Read more... This article is copyright ©  Dr Jesse Green The post 63. Wow Your Patients with Great Office Staff with Laura Hatch appeared first on Dr Jesse Green.

Whether you agree or disagree, your front office team can make or break your dental practice if you neglect the very important role they play in your business. So in today's episode, I've brought in Laura Hatch to help you (and me) really understand and harness the power of a motivated and effectively managed front office team.  Laura is a Dental Office Manager in San Diego, CA and the founder and owner of Front Office Rocks, a training resource developed for dentists who need specialized training for their team on all aspects of the front desk.--- Send in a voice message: https://anchor.fm/tbonespeaks/message

The Dental Insiders, hosted by Matthew Petchel and Michael Dunn, is an interview series for dentists, dental team members and industry professionals. We share stories and lessons from clinicians and industry visionaries with the goal of providing an entertaining and … Continue reading →

[audio:http://traffic.libsyn.com/takacslearningcenter/TDS179.mp3] Podcast: Download | Play in new window/mobile device Running Time: 58 minutes The role of a Dental Office Manager has become very important in a thriving practice today. In this Show, Gary interviews his friend Heather Colicchio on the …