Podcasts about unreasonable hospitality

If you're waiting to hear back… you've already lost. In Part 2 of this deep dive, Jamie Lupo breaks down why most recruiters don't have a sales problem — they have a control problem. And that problem is killing desks quietly. After 18 years inside LHH — one of the largest talent solutions organizations in the world — Jamie has trained thousands of recruiters, rebuilt struggling offices, and helped teams turn flat years into record-breaking ones. In this episode, she goes tactical. You'll hear: • The exact debrief scheduling move that eliminates “waiting on feedback” • How to turn a simple reference call into a new client order • The “slow down to speed up” mindset that increases placement ratios • The flat desk reset framework you can implement Monday morning • Why only a small percentage of recruiters truly control their process • How to transform transactional recruiting into revenue-driven recruiting This isn't about grinding harder. It's about guiding the process. Scheduling feedback before interviews happen. Clearing candidates properly before submission. Using references as a business development engine. Doing more with the work you already have to do. If you want to scale a recruiting firm, strengthen your sales skills, and increase your placement velocity — this episode is your execution blueprint. Jamie will also be going deeper live at the This Is Your Year Recruiter Summit. If this conversation resonates, you need to hear her full breakdown there. Register here: https://this-is-your-year-recruiter-summit.heysummit.com/ Timestamp Highlights: 00:00 – Why “waiting to hear back” is avoidable 02:09 – The interview question that unlocks real candidate intel 05:05 – How to properly clear a candidate before submitting 06:34 – The reference strategy that gets ghosted clients to respond 07:45 – Why rushing actually slows you down 13:01 – The 75% debrief scheduling tactic 14:48 – The flat desk reset framework 18:22 – Why references are your fastest revenue lever 24:56 – Is tech overrated in recruiting? 31:42 – The “Unreasonable Hospitality” mindset

Summary Book a Strategy Call In this episode of Leadership on the Links, we sit down with two seasoned golf industry veterans — Bill Langley, retired General Manager & CEO of the Club at Quail Ridge, and Clark Jones, longtime Greens Chairman at The Country Club in Pepper Pike, Ohio and Gulfstream Golf Club — to explore what it truly takes to build a high-performing club from the inside out. Hosted by Tyler Bloom of Bloom Golf Partners, this conversation dives deep into the critical relationships that make or break a club's success: GM-superintendent dynamics, greens committee communication, member expectations, and the hiring practices shaping the next generation of golf course leaders. Whether you're a superintendent, club manager, Greens Chair, or aspiring industry professional, this episode is packed with hard-won wisdom you won't find in a textbook. What You'll Learn: The GM-Superintendent Relationship: Why mutual respect and open communication are the foundation of any successful club — and how to build that relationship even when leadership isn't proactive about it. The Role of the Head Golf Professional: How the golf pro acts as the "bank teller" of the club — hearing member feedback first — and why looping them into agronomic decisions is a game-changer. Greens Committee Best Practices: What makes a greens committee effective, how to involve diverse member voices (high and low handicappers, male and female), and why a mission statement can serve as your anchor when things get turbulent. Setting Realistic Member Expectations: How to communicate challenges outside the superintendent's control — like weather — and why having a communication infrastructure in place makes those tough conversations easier. Budgeting & Capital Projects: How GMs and Greens Chairs evaluate capital improvement requests, why a well-built business case matters, and how to frame a conversation around ROI rather than just agronomic necessity. Hiring for Cultural Fit: What hiring committees are really looking for beyond technical skills — leadership, emotional intelligence, attention to detail, and workplace culture. The Power of a Portfolio: Why a well-crafted interview portfolio can differentiate you from a sea of similar resumes, what to include (before/after photos, behavioral reports, SOP examples), and how to strategically deploy it throughout the process. Title Inflation in the Industry: A candid conversation about the rise of "Director of Agronomy" titles and what committees actually look for beyond the label. Book Recommendations: Unreasonable Hospitality by Will Guidara and Sea Stories by Admiral William McRaven — two reads that connect service, leadership, and attention to detail in ways that translate directly to club management. Timestamps: 00:00 – Welcome & Introductions 02:00 – The GM-Superintendent relationship: lessons from 40 years in the club business 05:50 – How superintendents can proactively build relationships with their GM 07:30 – Greens committee communication and the "left hand / right hand" problem 10:00 – Creating a club mission statement to anchor tough conversations 13:00 – Managing member expectations and handling weather challenges 20:00 – The superintendent-golf pro relationship: why it may be the most important one at the club 28:00 – How greens committees effectively evaluate capital budgets and equipment requests 40:00 – What hiring committees really want: leadership, culture, and attention to detail 54:00 – Navigating Director of Agronomy vs. Superintendent title distinctions 01:03:00 – Interview portfolios: what works, what doesn't, and how to stand out 01:07:00 – Favorite leadership & hospitality book recommendations 01:09:00 – Closing thoughts and takeaways    

In this episode, I dive into Chapter 2 of Unreasonable Hospitality by Will Guidara, a book that's been on my radar since I first spotted it in a coworking space in Mobile, Alabama. This chapter explores the foundation of creating exceptional experiences and the philosophy behind going above and beyond in hospitality. Will Guidara's insights aren't just for restaurant owners—they apply to anyone looking to elevate their craft, build meaningful connections, and create experiences that people remember long after they've left.You may also enjoy Tiny Experiments: https://www.honeyandhustle.co/i-read-a-chapter-of-tiny-experiments-by-anne-laure-le-cunff-for-you/Thanks for listening! Let's keep the convo going: Join the community, Please Hustle Responsibly: https://pleasehustleresponsibly.com/Find all episodes here: https://www.honeyandhustle.coYouTube: https://www.youtube.com/c/AngelaHollowellLinkedIn: https://www.linkedin.com/in/angelahollowell/Twitter: https://twitter.com/honeyandhustleMentioned in this episode:Download the free guide on How to get your first 1,000 subscribers here: https://www.angelahollowell.com/first1000Subscribe to the newsletter today: www.pleasehustleresponsibly.com

Join our conversation with Amy Springer, sports sales manager at Visit Bentonville, to explore how a hometown kid helped shape a destination that wins over event owners and fans alike. From elite turf complexes and ESPN-ready gyms to walkable hotel-to-field access, Amy explains why Bentonville converts first-time visitors into repeat partners.We dig into the nuts and bolts of sports tourism: prospecting the right events, elevating existing tournaments, and delivering “unreasonable hospitality” that goes beyond swag. Think team pizza deliveries that fuel connection after the final whistle. Amy shares a standout case study—how Bentonville stepped in after a hurricane canceled collegiate mountain bike nationals, and then pulled off a full championship in just three and a half weeks. Looking ahead, Amy is targeting niche sports with dedicated traveling audiences—pillow fighting, hobby horsing, USA Yoga—and placing them in unexpected venues to expand the calendar without overloading fields. With traditional sports already driving millions in economic impact and cycling pushing totals even higher, the focus is smarter growth and memorable experiences. If you're a coach, organizer, or governing body, you'll hear exactly how Bentonville partners on trainers, permits, meals, banquets, and creative touches that make your event stand out.A New American Town is here to help you plan your trip to Bentonville, Arkansas. From guides, events, and restaurant highlights. Find all this and more at visitbentonville.com and subscribe to our newsletter. Follow us on Facebook, Instagram, TikTok, X, and LinkedIn. You can listen to this podcast on Apple Podcasts, Overcast, Spotify, CastBox, Podcast Casts, Google Podcasts, iHeartRadio, and Podcast Addict.

I teach people how to monetise their own home! Register for my next FREE webinar here - https://us06web.zoom.us/meeting/register/h15hgvyqQYmHk4GFjlaTAg In this episode, Neil shares how the book Unreasonable Hospitality by Will Guidara has completely changed his perspective on hosting. He discusses how he applies the book's principles of intentional hospitality and over-delivering to his own Airbnb rental, transforming a simple stay into a memorable experience for his guests. Neil also emphasises the importance of a positive attitude and genuine interactions in creating a five-star experience, even during challenging times. KEY TAKEAWAYS As Will Guidara says, the human desire to be taken care of never goes away. Focus on making your guests feel truly cared for, and you'll be well on your way to success. Every decision you make, from the most significant to the most mundane, matters. Being intentional means doing things thoughtfully with a clear purpose and an eye on the desired result. A simple smile and an upbeat, enthusiastic greeting can set the tone for your guests' entire stay. Your energy directly impacts the atmosphere and the guests' experience. Going above and beyond what's expected can lead to delightful surprises and lasting memories for your guests. This ‘unreasonable hospitality' is what separates the good hosts from the truly great ones. Hosting is a people business. By continuously learning and improving your communication and interpersonal skills, you can make hosting easier, more fun, and more profitable. BEST MOMENTS "The human desire to be taken care of never goes away." "Fads fade and cycles. But the human desire to be taken care of never goes away." "Let your energy impact the people you're talking to as opposed to the other way around." "Intention means every decision from the obviously significant to the seemingly mundane matters." "Hosting is a people business. So invest in educating yourself in developing your people skills." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil's own and do not represent the views of Airbnb.

In this episode of the Model FA podcast, host David DeCelle spoke with Jennifer des Groseilliers, CEO of The Mather Group, to discuss her career journey, the firm's growth strategy, and its distinct business philosophy. Jennifer detailed her transition from practicing law to becoming a financial advisor, moving through the broker-dealer world to ultimately embrace the Registered Investment Advisor (RIA) structure. The conversation explored The Mather Group's holistic service platform, which includes in-house tax and investment construction, its two-part M&A integration approach, and how their core value of "Unreasonable Hospitality" drives success metrics like high client retention and referrals.In this episode: • The RIA Model is a Growth Area: Jennifer des Groseilliers' move from the broker-dealer world highlights the perceived stability and future of the Registered Investment Advisor (RIA) model. • Embrace Holistic Wealth Management: The Mather Group's success with $15B in AUM/A is built on a comprehensive platform that integrates financial planning, in-house tax services, investment management, and a family office approach. This "all-in-one" model offers greater efficiency and coordination for clients. • M&A Success Hinges on Culture: For firms pursuing growth via mergers and acquisitions, the primary focus ("heavy lifting") should be on ensuring cultural alignment, not just operational synergy. • Define Success by "Unreasonable Hospitality": High client retention and referral rates can be achieved by moving beyond basic service to align a client's financial goals with their personal values, creating a truly exceptional experience. • Strategic Growth is Dual-Track: The firm demonstrates that expansion can be effectively achieved through both organic client acquisition and strategic M&A. • Team Structure and Governance Matter: Utilizing a team-based service model and having an advisory council composed of equity owners are effective mechanisms for ensuring service consistency and internal goal alignment. • Advice for Women in Finance: Aspiring women professionals should seek out firms that demonstrably align with their personal values and provide a genuinely supportive working environment.  #RIAMergers #FinancialAdvisor #WealthManagement #TheMatherGroup #ModelFA #RIAAcquisitions #FinancialPlanning #UnreasonableHospitality #BusinessStrategy #WomenInFinance #SuccessionPlanning #OrganicGrowth #TaxServices Connect with Jennifer des Groseilliers and The Mather Group: Website: TheMatherGroup.com Email: info@TheMatherGroup.com --- About the Model FA Podcast The Model FA podcast is a show for fiduciary financial advisors. In each episode, our host David DeCelle sits down with industry experts, strategic thinkers, and advisors to explore what it takes  to build a successful practice — and have an abundant life in the process. We believe in continuous learning, tactical advice, and strategies that work — no "gotchas" or BS. Join us to hear stories from successful financial advisors, get actionable ideas from experts, and re-discover your drive to build the practice of your dreams.  Did you like this conversation? Then leave us a rating and a review in whatever podcast player you use. We would love your feedback, and your ratings help us reach more advisors with ideas for growing their practices, attracting great clients, and achieving a better quality of life. While you are there, feel free to share your ideas about future podcast guests or topics you'd love to see covered.  Our Team President of Model FA, David DeCelle If you like this podcast, you will love our community! Join the Model FA Community on Facebook to connect with like-minded advisors and share the day-to-day challenges and wins of running a growing financial services firm.

Do you want your patients to feel confident and cared for and to become raving fans about your practice? Kiera takes listeners through specific steps to help practices refine what their patients go through upon entering to exiting your office. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Dental A Team listeners. This is Kiera. And today I'm excited for a quick tactical practical tip for you guys that I just think is magical. And I'll start with like a story about it to kind of kick us off. ⁓ Jason and I, we just recently went to Ruth's Chris. We decided we were gonna do a day date and Jason and I, went to the spa. I convinced him to go to the spa. He's not like obsessed about it, but really loved in like the hot tub room that they actually turned on a football game for him. So.   I don't know how the spa gods were on my side that day, but they definitely were. And then we decided to go to Ruth's Chris. And if you guys are familiar with Ruth's Chris, ⁓ it's ⁓ an amazing steakhouse. And ⁓ I noticed when we went in there, there was just a different vibe. And I've been very obsessive about high-end restaurants, reading the book, Unreasonable Hospitality. I think I'm more aware of it. If you guys haven't read that book, I definitely recommend putting that on your book wish list. And what was interesting is,   When we came in, they said, hi, Mr. and Mrs. Dent, great to see you. And they took us back to our table and the waitress was so kind to us. And she said, here's this information. What information do you guys need? There were seat spot for us. The busser came through and was like, we really love working with people like you. You guys just make our life so much easier. They're like, here, let's just box this up for you. You made great choices for you. They had all of our stuff boxed for us. The presentation was beautiful.   They didn't come by and they weren't annoying to us, but they were so genuine to us. And then as we were leaving, they said, thank you, Mr. and Mrs. Dent. And they knew all about us. Okay. So that was one experience. Another experience has been Jason and I were in Bali and we went to the four seasons and I remember if you've been to Bali, you'll understand. Jason and I both got Bali belly. And if you haven't heard mine was, I got it on our flight home. I've never in all my years of flying, knock on wood, I've never once thrown up ever on a plane.   Mine is my flight home that was a nice nine hour flight from Taiwan to San Francisco. And I threw up and had diarrhea the entire freaking time of that flight. I had thrown up about 13 times in two hours and I figured out, if I can make a system for this, like it was hold the vomit bag, go to the bathroom and brush my teeth all at the same time. I realized you can create a system for anything. So that's a little bit beside the point. So I'm here to tell you about great experiences. But at the four seasons, they were top notch. They had an app. They would text us.   When I asked them like, hey, you guys have any medicine? They're like, ⁓ we don't have medicine. Here's the pharmacy. We can get it for you. We'll have it to your room. They had it to our room for us. They brought different things for us because they knew that we were sick. They had a turndown service for us. They paid attention to our likes. Our wants, made sure everything was done every single night for us. It was one of the most incredible experiences. And I think about it, like people are like, Kiera, you traveled all over the world. You've gone to Antarctica. You go to these places. And I'm like, Bali, even though I threw up for eight hours on my flight home.   Bollywood one of my most amazing experiences and I'm like, what was it? Like it was how I felt at Four Seasons. It was how I felt of everybody was so happy for us to be there. They were so grateful for us to be there. People would say hello to us. They knew our names as we walked through. And ⁓ I've just been paying attention to like Ruth's Chris was recent. The Four Seasons was another one. And then I think about other experiences that maybe weren't as great. I think about...   Hotels Jason and I we flew home. We missed a flight coming home from an international flight So we had to snag a hotel the only hotel available for us was a hotel I will not say But it was we'll just say a budget-friendly hotel and I remember we checked in and no one was there They weren't happy to see us. They were annoyed to see us the shuttle. I'm not joking you It was supposed to be there in 15 minutes We waited two hours to get our shuttle and they kept telling us one's on the way one's on the way. They were like you need to call this person By the time we got there our bed was dirty   The bathroom was broken. And I just thought, man, I remember that experience. I don't remember the Four Seasons experience, but which one do I want to go back to? Which one do I tell my friends about? Which one am I like, I threw up and I was so sick from Bali. You guys, would never recommend doing a cooking class internationally. I know exactly what caused our sickness. my gosh. And my stomach like to this day still hurts about it. But yeah, I loved that trip so much because of how I felt. And so that's what I want to go into today of   the patient experience in designing and creating a journey that the patient wants to be a part of and they want to rave about. And I know we've talked about this at several other times ⁓ because it's something where I remember I was at a conference once and they said, Kiera, what people remember is the beginning and the end. They don't really remember the middle. And so in dental practice, it's our beginning. It's our first phone calls and it's the end on how they leave. Yes, they might remember the middle of the procedure, but typically speaking, it's those, those two points in anything like think about a show you go to. You usually remember the beginning.   You remember the end. think about Taylor Swift and I'm like, definitely remember the countdown clock. Like I can remember that. remember everything coming out. Middle, like there was a lot going on and the ending, everybody can remember that. But, and yes, there are still things and that's not to say the middle can't be great, but we want to make sure that it is this experience that people are so obsessed with because we want to help them feel so good. And I think the dental office is such an intimate space. Dentistry is intimate. Everything that we do in dentistry is intimate. And so if we can help patients feel   a certain way and that doesn't mean we have to be perfect, but it does mean that we create a patient experience and a patient journey for them. So for me, even in Dental A Team, it should be that the patient experience, our customer experience is very intentional and not accidental. So we kind of think through it, like what do want our patients to feel? What do we want our patients to say about us? And it's also crazy because you can go look at your reviews right now and see what the patient experience is today.   what you've created maybe not intentionally or intentionally. Just go read it. What is it? For us at Dental A Team, I want people to feel like it's fun. I want it to feel like it's easy. I want people to feel like, my gosh, like they understood me, that they're thinking ahead of where I'm at, that they can guide us and that we are non-judgmental and that you and your team are gonna rise to the next level. Go read our reviews. That's what it is. But that's by intentionality and design. That's our core values. That's what we talk about constantly. It's how we onboard our consultants.   It's how we refine. how we take feedback from clients of if they're not getting it, how can we make this process easier? How can we make it easier for our consultants? How can we give better education? Like what can we do because that's the experience we want them to have. And so, ⁓ this is going to be an episode. If you really want patients to feel like super confident and cared for and to become raving fans for you to where they love the dentist, you have an opportunity to change how people feel about going to the dentist. And I think it's an amazing opportunity if you choose to do it. So   Number one is like, let's think about first impression. Remember, like it's the it's the end caps. And I think if we can even just design those two really, really intentionally, like four seasons and Roos Chris, did you notice in both of those? And this is not on purpose. I just sharing the story. I talked about my entrance and my exit at Bali. We were freaking sick on that last day. And I remember that the most more than anything. Yes, they did the turn down service and that was great. But I didn't talk about our New Year's Eve dinner that we had. I didn't talk about the waiters like none of that.   And as I think back, I'm like, yeah, that was really nice. I remember our first initial and our ending. Same thing with Ruth, Chris, how they entered us and how they exited. I talked about both of those. Go back and rewind. And that was not on purpose, but this even just proves my point that the experiences you remember are those end caps, the beginning and the end. So what is our presence? So number one is how do we answer the phone on the first new patient impression? That's going to be it. I talked about this just recently. If you haven't heard that, go back and listen, but like, how do we greet people? And are we like smiling when we answer? Are we excited or are we like,   Oh my gosh, another freaking phone call, like, hello. Right? I don't know if any of you had a mom who had a mom voice where she's like, Kiera Cherie. And I was like, hello. My mom was like, I didn't do that. I'm like, oh mom, you did. And you had the snap and you'd give me those mom eyes, right? Moms had those two voices. My sister's husband, he was like, my mom used to like snarl at me with her teeth. My mom didn't do the teeth, but we all know like, and I feel like that's how it should be like, we could be busy in the patients, but as soon as that phone rings, I want our front office to feel like.   my gosh, I am so excited to be answering this phone call. We are so excited you're here. Like almost like buddy the elf, like you're so excited. Maybe not that enthusiastic, but like that same sentiment. We are so excited. So we want it to be this like welcoming. We are happy you're here. We're not annoyed that you're here. And that's the very first impression. And then when they come into the practice, this is our next first impression. And if we botch our phone, we oftentimes can make it up on our second, but I will tell you that first phone impression is going to be paramount. So get our best person answering those.   best person and all of our front office team needs to realize when you answer the phone, you go on stage and you like sit up and you smile, even put mirrors up there so they can see themselves. You guys, not a joke. My mom said I was so vain. She gave me a like desk with a mirror and I used to sit there and talk on the phone in front of the mirror. And I was like, why do you do this? And I'm like, mom, like watch how I talk and I look at things and I look at, I practice my smile and it could have been a little vanity. Uh, but I know it's helped me present and be able to speak. And I guarantee you a lot of that mirror training.   is why I'm able to go present on stage today and be able to engage and invoke emotion because I practiced for a long time in the mirror. So having that mirror, having people see how they are, because if I'm sitting down, I'm like, hey guys, welcome to the podcast versus, hey guys, welcome to the podcast. You feel two very different things. And I feel too, I'm like super jazz on the second one. The first one I'm like, cool, I got a freaking podcast today. No, like I'm excited. I'm excited to hang out with you. I'm honored that you share your time with me. So we want it to be, and whatever your experiences, and some doctors you might not be like Kiera level 20.   Well, guess what? My team is Kiera level 20. We want to answer the phone in that level. If you are more like subdued and you're more like spa boutique, your phone needs to answer. Like I would be utterly shocked if I called the spa and they're like, hi, welcome to the spa. I'd be like, whoa, tone it down. Like this is the spa. And that's even Kiera who's excited. The dental office, it's like welcoming and engaging and like, hi, I'm like so excited you called. We're truly going to take great care of you. And I'm really excited to bring you into the practice. Notice I even have a patient voice that's different than my podcast voice, which is different than a spa.   My spa was like, hi, welcome to Serenity Spa. I'm so glad you're here. And I'm Kyra Dent and I'm changing right here, but it's because I feel that. And that's what I want people to experience in our phone and how people walk in is going to be our first step. So we need you to truly train and what is it? And if you haven't built this for your front office team, help them see this is what our, this is what our patient experience is. We want a confident, energetic, calm, whatever it is, first interaction. And we want our   online experience. our website, our scheduling, our messaging, our phone messaging to follow that same experience. So if that's our first impression, they're still filling it. Then they want to make the phone call. And we want to just like reduce any friction. How can I make this easier? I'm going to send you the paperwork. I'm going to schedule you now. I'm going to make sure I get this back in 48 hours. So I've got your appointment confirmed. This is how we're going to work. And I'm also setting clear expectations of we are so excited to have you here. And these are the rules of the game that we play by.   You notice like I even feel myself go into like a confident and welcoming human. That's our first experience. And if you will refine this, you will start to notice you train your patients from day one of we are so happy to have you. This is how we operate. We have you run on time. We have you send in our information. You always confirm your appointments 48 hours ahead of time. And we are so excited to welcome you to our family, whatever it is. listening to our new patient phone calls, experiencing that, putting the mirrors up there.   And then it's a, when the patient comes into the practice, let's make sure that that's an amazing experience too. Is our waiting room area clean? Do we have our front office person? You guys like, it drives me wild when I walk into a practice and it is cluttery with paper. You guys clear that clutter and make it clean. Dental practices need to be sterile. Yes, you can have cutesy stuff, but it still needs to feel clean and sterile. Front office team members, I'm gonna be a little bit hard right now. Do not freaking eat food in the front where patients can see you.   Go to the back. watch it so often. You're just sitting there like you break your crack or anything. No one can see you. They can. They see crumbs. It just feels. People can feel perfection. They can feel cleanliness. They can feel dirtiness. And this isn't me like ripping into you. I bend that person. I used to my snack drawer down there. That's not professional and that shouldn't be in the front office. Get it into the back office. Let's make sure it's clean. You can have all your cups. You can have all the things, but it needs to be clean. It needs to be sterile. It needs to be welcoming and inviting. Think about when you walk into a hotel. It's very inviting. Some   junkie janky and you're like, I don't want to stay here. Some are like, my gosh, this is amazing. Same thing with restaurants. How do we want our patients to feel? Let's make sure that the ambiance feels the same way. Even if your front office is on the phone, you can always welcome and say hi. Like while you're on the phone, I'll be right with you. That way they can feel super welcomed or like, hey, here's an iPad. I'll chat with you. And then as soon as like, Kiera, I'm so happy you're here. Welcome to the practice. Let me grab you a bottle of water. Do you prefer stilled or, or like do you prefer room temperature or chilled?   little small things that does not take a lot of effort, but that sets a very different impression rather than welcome to the practice. Okay. So let's make sure that first impression is very, very important. This is that first end block of the practice and patient experience. It's going to make it radically different for you and your practice. Then on the other side, is it's going to be during the visit? We need to make sure that we're still well oiled because if our front and end of those bookends are good, but the middle is ick.   They're going to actually remember that more than they remember these polished pieces. So the middle doesn't have to be like perfect perfection every time. what? Dentistry runs long. But as often as we can, let's be on time to our patients. Let's make sure that we have really clean handoffs. Let's make sure that when we are presenting our exams doctors that we use that NDTR. What's the next visit? What's the date? What's the time to return and make sure our re-care cleanings are scheduled. Make sure that the patient has that every time. Look me in the eyes. Involve me in that experience of patient, doctor, clinician. We're here.   All right, Kiera, we wanna see you back in two weeks for that crown on the upper right. We're gonna take great care of you. I need about an hour and a half for that. And we'll make sure that sister Susie over here gets you scheduled for your cleaning. What questions do you have for me? I'm really excited to work with you. Great, they know. And I will tell you if doctors will take the little bit of time to be super concise and clear on next steps, next visit, that's what people are remembering. So again, remember, yes, you've got the bookends of the appointment.   but also within the appointment in the chair, they're remembering how you seat them and how you end. Doctors, the essay heard the exam, but they're remembering your anchoring point of your end point. So nail that end point. Clinical team members, remember the end point. I used to try to like make jokes at the beginning and then have a good time at the end because I knew that that's what they were going to remember. Even if the procedure was hard, I still made sure that they had a great experience at the end. And if it was a hard procedure, I'm like, gosh, you did such a good job. I'm really, really proud of you. You did it.   you're gonna have the best results after this, whatever it is, but just make sure that they're clear, especially on exams. There is nothing worse than confusion. Confusion is the enemy of execution. So be crystal clear on where we're headed. And then after that, what we're gonna do is we're gonna let them know like, here's the next visit, here's what's gonna happen, we're gonna move them through it. This way your patients are so crystal clear on what's going on. And then at the end,   We have an amazing experience. So front office team, you're back on the, you're the shining stars. You welcome them in, you talk to them on the phone, and then you're the last impression. So making sure your people who are sitting in those seats recognize their role and their value in this whole experience. So on this, it's a perfect, let's get you scheduled. I make this really easy for them. Beautiful. What questions do you have for me? We say the same thing from what they said in the clinical team to the front office team. Front office has really good notes. So the clinical team just picks it right up.   And we have this in here of a very, very, very good experience at the end. Then if they had a great experience, I asked them for a review and say, Hey, I'd love you to share your experience with us. I can't wait to see you next time. Gosh, you're seriously one of my favorite patients. And I'm so grateful you're a part of our practice. That's not that hard, but what's that patient? You remember, gosh, they loved me when I came in, they loved me when I went out. And what it is, is it's not all these little pieces. It's the experience of how they felt just like me. I didn't tell you all the nuances of Ruth's Chris   I didn't tell you that my steak was amazing. I didn't tell you I had sweet potatoes. None of that. What I did tell you is how I felt at both. And guess what? I could have told you any experience, but I told you what's crazy is even at the spa, the football game was at the end. I didn't even tell you about my massage. I told you about the little thing that stood out to me. And remember, bad things actually could be what your patient's experiencing, even though you think you've got good pieces. If I've got an amazing welcoming, but I've got a jerk of a team member who's rude,   they're gonna remember that, cause that's gonna stand out way shinier than this one. And sometimes my doctor can be amazing, but your front office cannot be the same experience and it feels disjointed. And so you gotta make sure that you're, you have a team that's very similar and that we talk about what is our experience? How do I patients to feel? What are our core values? This is culture, but it's patient experience too. And if we get a whole team rallied around this, you're going to be able to have massive raving fans, but it's done with ease. So doing simple little things. So what I would say is when we have this of,   Let's go through number one, what is our patient experience? How do we want patients to feel? Look at our reviews and see what are they already saying and is that what we want? And if not, let's change it. Then let's make sure our phone calls, our website and our first impression when they come into the practice is dialed in and exactly what we want. Let's make sure are in the middle, pretty dang good. Doctors, you're ending with great exams. Clinical team members were ending with a great experience at the end of the exam. And then we take them up to front office and front office, we shine, we dazzle and we are so grateful to have these patients.   Now, if you're listening as a front office team member, you're like, I absolutely don't want to do that. It might be a wrong seat for you. I'm just going to say that front office team members are on stage. Just like I don't want to put a Disneyland, like someone who absolutely hates greeting guests and like putting them through the ticket counter. If they're like, I hate this job. They're, they're not the person. Cause that patient's going to feel that that guest is going to feel like, ⁓ checking into a hotel. I've got the person who's like, gosh, here you are. This is just a job and you're driving me nuts versus the person like, we are so happy you're here.   Make sure I've got right people in right seats for this experience. And that's critical. They could be the right team member, just the wrong seat. So let's make sure if you're listening to this, that you love this. I truly do. And I know Tiff does, and I know Kristy does, and I know Dana does, Britt actually, she's not the front desk. She doesn't like that guys. So she's not always on the podcast. And if Britt was listening, she'd be like, that's correct. I prefer back scenes. She likes to be there. Shelbi, you've never heard Shelbi on the podcast, cause she's like hard past no Kiera, that's not who I am.   but I've got all my consultants who would be like, yeah, Trish put her on. She'd love it. She'd say to the friend, she'd make everybody her best friend, Monica, Pam. They'd love it. So make sure you've got right people, right seat, and then make sure you really commit to having this incredible patient experience and you can check it. Let's do a monthly review, like do an audit of what are the top things the reviews are saying, have Chat GPT help you. There's easy ways to make sure that what we want of our patient experience is what patients are saying. And if not commit to change, it's how patients feel that they're going to remember more than it's what you say.   And if we can help you guys reach Hello@TheDentalATeam.com. These are the small annoying like cobwebs that make the big difference for patients that we are obsessed about helping you with. So reach out, running a successful practice does not have to be hard and it can be very easy for you. So reach Hello@TheDentalATeam.com. And as always, thanks for listening and I'll catch you next time on the Dental A Team Podcast.  

Welcome back to the Hangin' with the AD Podcast. In this episode, we're joined by Rob Seymour, an athletic director at Fishers High School in Fishers, Indiana, where he has served since 2014. Rob is the past president of the Indiana Interscholastic Athletic Administrators Association, a member of the NIAAA national teaching faculty for LTC 714, and an National Federation of State High School Associations Level 3 certified coach. In this conversation, Rob shares his “back of the baseball card” story, explains how he uniquely shares the AD role at Fishers, and offers insights on culture change through the lens of Indiana football, purpose-driven leadership, and game-day event management as hospitality inspired by Unreasonable Hospitality. We also dive deep into AI—why Rob embraced it early, how he's using it today for visuals, videos, and daily AD work, how to educate coaches in a rapidly evolving space, and what athletic administrators may still be overlooking about AI's impact on our profession.

This week, I'm joined by Brian Moates, Chief Experience Officer at Our Farms, a growing marketplace and movement reshaping how we shop for food and support farmers. Brian has a fascinating background, from motorsports and marketing to building digital-first experiences for brands like Ford and Lincoln, and now he's bringing that expertise to agriculture. In this episode, we talk about how Our Farms connects local producers with consumers in a way that's scalable, human, and values-driven. Brian shares why he's passionate about storytelling, what shifted his view on food and farming, and how his own daughter's health issues led to a deeper understanding of what's really in our food. We also dive into the tech powering this shift, how Our Farms is different from traditional DTC platforms, and why small producers finally have a seat at the table. Resources & Links: Practicing the Way: Be with Jesus. Become like him. Do as he did. by John Mark Comer The Infinite Game by Simon Sinek  Unreasonable Hospitality by Will Guidara The Let Them Theory by Mel Robbins Small Giants by Bo Burlingham Join The Directory Of The West Get our FREE resource for Writing a Strong Job Description  Get our FREE resource for Making the Most of Your Internship Get our FREE resource: 10 Resume Mistakes (and how to fix them) Get our FREE resource: How to Avoid the 7 Biggest Hiring Mistakes Employers Make Email us at hello@ofthewest.co Subscribe to Of The West's ⁠Newsletters List your jobs on ⁠Of The West Connect with Brian: Follow on Instagram @ourfarms Visit Our Farms website Connect with Jessie: Follow on Instagram @ofthewest.co and @mrsjjarv Follow on Facebook @jobsofthewest Check out the Of The West website Be sure to subscribe/follow the show so you never miss an episode!  Learn more about your ad choices. Visit megaphone.fm/adchoices

When it comes to understanding hospitality and organizational culture, nobody has a perspective quite like Will Guidara. As the author of Unreasonable Hospitality and co-producer on the award-winning FX series, The Bear, Guidara has championed a bold approach to hospitality, transformational leadership styles and organizational culture.  Listen to this episode of the HR Break Room® podcast to hear him discuss: unreasonable hospitality as a concept and how to bring it to your organization the importance of caring for people in your workforce consistency as an important ingredient for leadership leveraging digital technology for the benefit of organizational culture For anyone interested in a fresh, inspiring approach to culture, leadership and technology, make this episode a priority!

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Ruth Wisniewski, Senior Director of Customer Success at Vehlo. Ruth shares how her team at Vehlo elevates client experience by helping shops leverage software to meet their goals, from boosting efficiency to increasing car count. The discussion explores the importance of building a favorite brand through “moments of truth” in the customer journey, and the role company culture plays in delivering exceptional service.00:00 "Vehlo Customer Success Leadership"03:48 "Streamlining Your Shop's Experience"07:40 "Building Culture Around Experience"10:46 "DIY Car Fixer Fails"15:14 "Creative Problem-Solving Improves Outcomes"18:13 "Sales vs. Customer-Centric Approach"20:30 Shady Shopware Setup Concerns25:25 "Customizable Customer Experience at Vehlo"26:56 "Empowerment Through Vehlo's Support"31:08 "Customer Experience: A Guided Reflection"35:50 "Cost of Goods Discrepancy"36:44 "Reading Release Notes Religiously"42:16 "Lion's Mane and Nerve Healing"45:49 "Recovering Without Surgery"47:06 Lion's Mane for Focus?52:14 "Best Banana Pudding Ever"53:18 Raleigh's Amazing Food Scene

Are you building a business that feels like you—or one you think people expect to see? In this episode of the Real Estate Excellence Podcast, Tracy Hayes welcomes powerhouse agent Dori Nugent, whose bold pivot from a 20-year fitness career to real estate during the pandemic has quickly made her a standout in Northeast Florida. Dori shares how her deep roots in client service, leadership, and authentic human connection have been the key drivers of her rapid success, closing over 90 transactions in just a few years. From mastering social media with purpose to navigating the unique challenges of coastal real estate, Dori dives into the lessons she brought from the gym floor to the negotiation table. Her story proves that when you lead with heart, structure, and the desire to serve, you're already ahead of the game. If you're looking for more than just another real estate agent and want someone who truly gets your lifestyle dreams, connect with Dori Nugent or follow the podcast for more insider insights like this. Don't forget to rate, review, and share this episode with someone thinking about making a fearless career change or move to Florida!   Highlights: 00:00 - 10:55 From Gym Rat to Fitness Leader Dori's entry into fitness as a young mom Climbing from instructor to operations director Managing over 70 instructors Employee engagement lessons Her first taste of public speaking 10:56 - 20:40 Pivoting into Real Estate During a Pandemic Leaving a 20-year fitness career COVID's impact on the fitness world Competing for and winning the podcast host role Discovering a passion for connection and communication Why authenticity helped her stand out 20:41 - 31:25 Falling in Love with St. Augustine Visiting multiple beach towns Why Hilton Head and Myrtle Beach didn't work The lifestyle pull of Vilano and Anastasia Island Key factors in choosing a new home location The buyer's mindset when relocating 31:26 - 40:50 Beach Buyers, Rentals, and Smart Agent Choices Why hyper-local agent knowledge is essential Flood zones, short-term rental rules, HOAs Helping buyers visualize lifestyle, not just homes The real value of social media for agents Selling trust before sales volume 40:51 - 53:00 Navigating New Construction and Military Moves Unique strategies for working with military buyers The resale trap of early-phase new builds Realistic pricing for listings near builders How she sets expectations with sellers Understanding your real buyer 53:01 - 1:07:15 Service, Connection, and Standing Out Customer service mindset from fitness to real estate Personal touches that matter (coffee, snacks, notes) Reading people and rewarding them accordingly Social media vs real impact Using AI and staying future-focused 1:07:16 - 1:19:21 Books, Tools, and Staying Grounded Dori's top books for real estate mindset Unreasonable Hospitality, Endless Referrals, more Balancing authenticity with technology Staying top of mind without overspending Final thoughts and advice to new agents   Quotes: "You sell when you make people feel a certain way." – Dori Nugent "Authenticity builds trust. And trust is everything in real estate." – Dori Nugent "Every client wants to be rewarded differently; you have to pay attention." – Dori Nugent "I'm trying to connect with that woman in Ohio sitting on her couch at 8 PM, dreaming of living by the beach." – Dori Nugent   To contact Dori Nugent, learn more about her business, and make her a part of your network, make sure to follow her on her Website, Instagram, Facebook, YouTube, and TikTok.   Connect with Dori Nugent! Website: https://dori-nugent.cbpphomes.com/ Instagram: https://www.instagram.com/dorinuge/ Facebook: https://www.facebook.com/dori.carenugent YouTube: https://www.youtube.com/@DoriNugent LinkedIn: https://www.linkedin.com/in/dori-nugent-90b38747/   Connect with me! Website: toprealtorjacksonville.com   Website: toprealtorstaugustine.com    SUBSCRIBE & LEAVE A 5-STAR REVIEW as we discuss real estate excellence with the best of the best.   #RealEstateExcellence #DoriNugent #AuthenticBranding #FitnessToRealEstate #BeachLifeFlorida #StAugustineRealEstate #MilitaryRealtor #CoastalLiving #LifestyleSelling #RealtorTips #RealEstateJourney #WomenInRealEstate #NewConstructionTips #RealtorLife #HomeBuyingTips #RealEstateMarketing #CustomerExperience #RealEstateStrategy #AIInRealEstate #HyperLocalExpert

Welcome back to Snafu with Robin Zander. In this episode, I'm joined by Jeff Jaworsky, who shares his journey from a global role at Google to running his own business while prioritizing time with his children. We talk about the pivotal life and career decisions that shaped this transition, focusing on the importance of setting boundaries—both personally and professionally. Jeff shares insights on leaving a structured corporate world for entrepreneurship and the lessons learned along the way. We also explore the evolving landscape of sales and entrepreneurship, highlighting how integrating human connection and coaching skills is more important than ever in a tech-driven world. The conversation touches on the role of AI and technology, emphasizing how they can support—but not replace—essential human relationships. Jeff offers practical advice for coaches and salespeople on leveraging their natural skills and hints at a potential future book exploring the intersection of leadership, coaching, and sales. If you're curious about what's next for thoughtful leadership, entrepreneurship, and balancing work with life, this episode is for you. And for more conversations like this, get your tickets for Snafu Conference 2026 on March 5th here, where we'll continue exploring human connection, business, and the evolving role of AI. Start (0:00) Early life and first real boundary Jeff grew up up in a structured, linear environment Decisions largely made for you Clear expectations, predictable paths Post–high school as the first inflection point College chosen because it's "what you're supposed to do" Dream: ESPN sports anchor (explicit role model: Stuart Scott) Reality check through research Job placement rate: ~3% First moment of asking: Is this the best use of my time? Is this fair to the people investing in me (parents)? Boundary lesson #1 Letting go of a dream doesn't mean failure Boundaries can be about honesty, not limitation Choosing logic over fantasy can unlock unexpected paths Dropping out of college → accidental entry into sales Working frontline sales at Best Buy while in school Selling computers, service plans, handling customers daily Decision to leave college opens capacity Manager notices and offers leadership opportunity Takes on home office department Largest sales category in the store Youngest supervisor in the company (globally) at 19 Early leadership challenges Managing people much older Navigating credibility, age bias, exclusion Learning influence without authority Boundary insight Temporary decisions can become formative Saying "yes" doesn't mean you're locked in forever Second boundary: success without sustainability Rapid growth at Best Buy Promotions Increasing responsibility Observing manager life up close 60-hour weeks No real breaks Lunch from vending machines Internal checkpoint Is this the life I want long-term? Distinguishing: Liking the work Disliking the cost Boundary lesson #2 You can love a craft and still reject the lifestyle around it Boundaries protect the future version of you Returning to school with intention Decision to go back to college This time with clarity Sales and marketing degree by design, not default Accelerated path Graduates in three years Clear goal: catch up, not start over Internship at J. Walter Thompson Entry into agency world Launch of long-term sales and marketing career Pattern recognition: how boundaries actually work Ongoing self-check at every stage Have I learned what I came here to learn? Am I still growing? Is this experience still stretching me? Boundaries as timing, not rejection Experiences "run their course" Leaving doesn't invalidate what came before Non-linear growth Sometimes stepping down is strategic Demotion → education Senior role → frontline role (later at Google) Downward moves that enable a bigger climb later Shared reflection with Robin Sales as a foundational skill Comparable to: Surfing (handling forces bigger than you) Early exposure to asking, pitching, rejection Best Buy reframed Customer service under pressure Handling frustrated, misinformed, emotional people Humility + persuasion + resilience Parallel experiences Robin selling a restaurant after learning everything she could Knowing the next step (expansion) and choosing not to take it Walking away without knowing what's next Core philosophy: learning vs. maintaining "If I'm not learning, I'm dying" Builder mindset, not maintainer Growth as a non-negotiable Career decisions guided by curiosity, not status Titles are temporary Skills compound Ladders vs. experience stacks Rejecting the myth of linear progression Valuing breadth, depth, and contrast The bridge metaphor Advice for people stuck between "not this" and "not sure what next" Don't leap blindly Build a bridge Bridge components Low-risk experiments Skill development Small tests in parallel with current work Benefits Reduces panic Increases clarity Turns uncertainty into movement Framing the modern career question Referencing the "jungle gym, not a ladder" idea Careers as lateral, diagonal, looping — not linear Growth through range, not just depth Connecting to Range and creative longevity Diverse experiences as a competitive advantage Late bloomers as evidence that exploration compounds Naming the real fear beneath the metaphor What if exploration turns into repeated failure? What if the next five moves don't work? Risk of confusing experimentation with instability Adding today's pressure cooker Economic uncertainty AI and automation reshaping work faster than previous generations experienced The tension between adaptability and survival The core dilemma How do you pursue a non-linear path without tumbling back to zero? How do you "build the bridge" instead of jumping blindly? How do you keep earning while evolving? The two-year rule Treating commitments like a contract with yourself Two years as a meaningful unit of time Long enough to: Learn deeply Be challenged Experience failure and recovery Short enough to avoid stagnation Boundaries around optional exits Emergency ripcord exists But default posture is commitment, not escape Psychological benefit Reduces panic during hard moments Prevents constant second-guessing Encourages depth over novelty chasing The 18-month check-in Using the final stretch strategically Asking: Am I still learning? Am I still challenged? Does this align with my principles? Shifting from execution to reflection Early exploration of "what's next" Identifying gaps: Skills to acquire Experiences to test Regaining control External forces aren't always controllable Internal planning always is Why most people get stuck Planning too late Waiting until: Layoffs Burnout Forced transitions Trying to design the future in crisis Limited creativity Fear-based decisions Contrast with proactive planning Calm thinking Optionality Leverage Extending the contract Recognizing unfinished business Loving the work Still growing Still contributing meaningfully One-year extensions as intentional choices Not inertia Not fear Conscious recommitment A long career, one organization at a time Example: nearly 13 years at Google Six different roles Multiple reinventions inside one company Pattern over prestige Frontline sales Sales leadership Enablement Roles as chapters, not identities Staying while growing Leaving only when growth plateaus Experience stacking over ladder climbing Rejecting linear advancement Titles matter less than skills Accumulating perspective Execution Leadership Systems Transferable insight What works with customers What works internally What scales Sales enablement as an example of bridge-building Transition motivated by impact Desire to help at scale Supporting many sellers, not just personal results A natural evolution, not a pivot Built on prior sales experience Expanded influence Bridge logic in action Skills reused Scope widened Risk managed Zooming out: sales, stigma, and parenting Introducing the next lens: children Three boys: 13, 10, 7 Confronting sales stereotypes Slimy Manipulative Self-serving Tension between reputation and reality Loving sales Building a career around it Teaching it without replicating the worst versions Redefining sales as a helping profession Sales as service Primary orientation: benefit to the other person Compensation as a byproduct, not the driver Ethical center Believe in what you're recommending Stand behind its value Sleep well regardless of outcome Losses reframed Most deals don't close Failure as feedback Integrity as the constant Selling to kids (and being sold by them) Acknowledging reality Everyone sells, constantly Titles don't matter Teaching ethos, not tactics How you persuade matters more than whether you win Kindness Thoughtfulness Awareness of the other side Everyday negotiations Bedtime extensions Appeals to age, fairness, peer behavior Sales wins without good reasoning Learning opportunity Success ≠ good process Boundaries still matter Why sales gets a bad reputation Root cause: selfishness Focus on "what I get" Language centered on personal gain Misaligned value exchange Overselling Underdelivering The alternative Lead with value for the other side Hold mutual benefit in the background Make the exchange explicit and fair Boundaries as protection for both sides Clear scope What's included What's not Saying no as a service Preventing resentment Preserving trust Entrepreneurial lens Boundaries become essential Scope creep erodes value Clarity sustains long-term relationships Value exchange, scope, and boundaries Every request starts with discernment, not enthusiasm What value am I actually providing? What problem am I solving? How much time, energy, and attention will this really take? The goal isn't just a "yes" Both sides need to feel good about: What's being given What's being received What's being expected What's realistically deliverable Sales as a two-sided coin Mutual benefit matters Overselling creates future resentment Promising "the moon and the stars" is how trust breaks later Boundaries as self-respect Clear limits protect delivery quality Good boundaries prevent repeating bad sales dynamics Saying less upfront often enables better outcomes long-term Transitioning into coaching and the SNAFU Conference Context for the work today Speaking at the inaugural SNAFU Conference Focused on reluctant salespeople and non-sales roles Why coaching became the next chapter Sales is everywhere, regardless of title Coaching emerged as a natural extension of sales leadership The origin story at Google Transition from sales leadership to enablement Core question: how do we help sellers have better conversations? Result: building Google's global sales coaching program Grounded in practice and feedback Designed to prepare for high-stakes conversations The hidden overlap between sales and coaching Coaching as an underutilized advantage Especially powerful for sales leaders Shared core skills Deep curiosity Active listening Presence in conversation Reflecting back what's heard, not what you assume The co-creation mindset Not leading someone to your solution Guiding toward their desired outcome Why this changes everything Coaching improves leadership effectiveness Coaching improves sales outcomes Coaching reshapes how decisions get made A personal inflection point: learning to listen Feedback that lingered "Jeff is often the first and last to speak in meetings" The realization Seniority amplified his voice Being directive wasn't the same as being effective The shift Stop being the first to speak Invite more voices Lead with curiosity, not certainty The result More evolved perspectives Better decisions Sometimes realizing he was simply wrong The parallel to sales Talking at customers limits discovery Pre-built pitch decks obscure real needs The "right widget" only emerges through listening What the work looks like today A synthesis of experiences Buyer Seller Sales leader Enablement leader Executive coach How that shows up in practice Executive coaching for sales and revenue leaders Supporting decision-making Developing more coach-like leadership styles Workshops and trainings Helping managers coach more effectively Building durable sales skills Advisory work Supporting sales and enablement organizations at scale The motivation behind the shift Returning to the core questions: Am I learning? Am I growing? Am I challenged? A pull toward broader impact A desire to test whether this work could scale beyond one company Why some practices thrive and others stall Observing the difference Similar credentials Similar training Radically different outcomes The uncomfortable truth The difference is sales Entrepreneurship without romance Businesses don't "arrive" on their own Clients don't magically appear Visibility, rejection, iteration are unavoidable Core requirements Clear brand Defined ICP Articulated value Credibility to support the claim Debunking "overnight success" Success is cumulative Built on years of unseen experience Agency life + Google made entrepreneurship possible Sales as a universal survival skill Especially now Crowded markets Economic uncertainty Increased competition Sales isn't manipulation It's how value moves through the world Avoiding the unpersuadable Find people who already want what you offer Make it easier for them to say yes For those who "don't want to sell" Either learn it Or intentionally outsource it But you can't pretend it doesn't exist The vision board and the decision to leap December 18, 2023 45th birthday Chosen as a forcing function Purpose of the date Accountability, not destiny A moment to decide: stay or go Milestones on the back Coaching certification Experience thresholds Personal readiness Listening to the inner signal The repeated message: "It's time" The bridge was already built Skills stacked Experience earned Risk understood Stepping forward without full certainty You never know what's on the other side You only learn once you cross and look around Decision-making and vision boards Avoid forcing yourself to meet arbitrary deadlines Even if a date is set for accountability (e.g., a 45th birthday milestone), the real question is: When am I ready to act? Sometimes waiting isn't necessary; acting sooner can make sense Boundaries tie directly into these decisions They help you align personal priorities with professional moves Recognizing what matters most guides the "when" and "how" of major transitions Boundaries in the leap from corporate to entrepreneurship Biggest boundary: family and presence with children Managing a global team meant constant connectivity and messages across time zones Transitioning to your own business allowed more control over work hours, clients, and priorities The pro/con framework reinforced the choice Written lists can clarify trade-offs For this example, the deciding factor was: "They get their dad back" Boundaries in entrepreneurship are intertwined with opportunity More freedom comes with more responsibility You can choose your hours, clients, and areas of focus—but still must deliver results Preparing children for a rapidly changing world Skill priorities extend beyond AI and automation Technology literacy is essential, but kids will likely adapt faster than adults Focus on human skills Building networks Establishing credibility Navigating relationships and complex decisions Sales-related skills apply Curiosity, empathy, observation, and problem-solving help them adapt to change These skills are timeless, even as roles and tools evolve Human skills in an AI-driven world AI is additive, not replacement Leverage AI to complement work, not fear it Understand what AI does well and where human judgment is irreplaceable Coaching and other human-centered skills remain critical Lived experience, storytelling, and nuanced judgment cannot be fully replaced by AI Technology enables scale but doesn't replace complex human insight The SNAFU Conference embodies this principle Brings humans together to share experiences and learn Demonstrates that face-to-face interaction, stories, and mutual learning remain valuable Advice for coaches learning to sell Coaches already possess critical sales skills Curiosity, active listening, presence, problem identification, co-creating solutions These skills, when applied to sales, still fall within a helping profession Key approach Use your coaching skills to generate business ethically Reframe sales as an extension of support, not self-interest For salespeople Learn coaching skills to improve customer conversations Coaching strengthens empathy, listening, and problem-solving abilities, all core to effective selling Book and resource recommendations Non-classical sales books Setting the Table by Danny Meyer → emphasizes culture and service as a form of sales Unreasonable Hospitality by Will Guidara → creating value through care for people Coaching-focused books Self as Coach, Self as Leader by Pam McLean Resources from the Hudson Institute of Coaching Gap in sales literature Few resources fully integrate coaching with sales Potential upcoming book: The Power of Coaching and Sales  

Send us a textIn this episode of Navigating the Customer Experience, we sit down with Jeremie Kubicek, a powerful communicator, serial entrepreneur, and co-founder of GiANT, a global leadership development company. Jeremie is the author of several influential leadership books, including 5 Voices, 5 Gears, The 100X Leader, The Peace Index, and his newest release, The Voice-Driven Leader.Jeremie shares his entrepreneurial journey and explains how years of building businesses taught him a critical lesson: while business plans and financial plans matter, it is the people plan that most often determines success or failure. Early in his career, he realized that people were often treated as liabilities rather than assets. This insight led him to dedicate his work to helping leaders understand, develop, and empower people so they can truly thrive.At the heart of the conversation is Jeremie's new book, The Voice-Driven Leader. He explains that the most important role in any organization is the team leader—the person who leads people day-to-day. Using the metaphor of a “Sherpa,” Jeremie emphasizes that when a leader is healthy and self-aware, the team they lead is far more likely to be healthy as well. The book helps leaders understand their own voice, personality, and wiring, as well as the voices of those they lead, so they can communicate more effectively and create meaningful development plans.Jeremie outlines several core leadership principles, especially for those transitioning from peer to leader. These include learning to “speak the language” of others rather than forcing them to adapt to your style, clearly defining expectations and development paths, and guiding people through the discomfort of learning—what he calls the “pit of despair.” By understanding how people are wired and how they respond under stress, leaders can better support growth and avoid unnecessary breakdowns.The conversation also explores how communication has evolved, particularly across generations, and how small misunderstandings—tone, emojis, or short messages—can unintentionally damage relationships if leaders are not intentional and aware.Jeremie shares what excites him most right now: his focus on the idea that peace is power. He explains that leaders cannot give what they do not possess. If a leader is not at peace internally, their leadership and customer experience efforts will feel transactional rather than authentic. He introduces The Peace Index, a practical framework that helps individuals assess peace across five areas of life, reinforcing the idea that personal well-being directly impacts professional effectiveness.Listeners also hear about the tool Jeremie uses daily—the 5 Voices App, an AI-powered resource designed to help people navigate communication, relationships, and leadership based on personality dynamics. He recommends Unreasonable Hospitality by Will Guidara as a book that deeply influenced his thinking on journeys, employee experience, and customer experience.Jeremie closes by sharing simple yet powerful phrases he uses during challenging times, including “Choose joy” and “Call up, not out,” reminding us that leadership begins within. This episode is a compelling reminder that great customer experiences start with healthy, self-aware leaders who are alive, at peace, and intentional about how they show up every day.Connect with Jeremie Kubicekwww.jeremiekubicek.com

MY NEWSLETTER - https://nikolas-newsletter-241a64.beehiiv.com/subscribeJoin me, Nik (https://x.com/CoFoundersNik), as I interview Clifton Sellers (https://x.com/LegacyBuilder__). I'm sitting down with my friend Clifton Sellers, a man who went from being buried in debt with a Doctorate in Organizational Leadership to running a multi-million dollar content agency called Legacy Builder.We dive deep into his journey of "doom scrolling" through Twitter, paying the "ignorance tax" on cheap Gumroad courses, and how pure obsession helped him find his path in ghostwriting and personal branding. Clifton gets raw about his past money trauma and how he finally scaled by hiring a CEO, Brett, to handle operations.This conversation is for anyone looking to move past the hustle and professionalize their business through core values and standard operating procedures.Questions This Episode Answers:1. How can you overcome money trauma to finally invest in scaling your revenue?2. What is the "ignorance tax" and why is it a natural part of the entrepreneurial journey?3. How do you transition from being a hustler to a business owner with a real team?4. Why is "Unreasonable Hospitality" a critical core value for a service business?5. How do you use a time-tracking exercise to identify your zone of genius?Enjoy the conversation!__________________________Love it or hate it, I'd love your feedback.Please fill out this brief survey with your opinion or email me at nik@cofounders.com with your thoughts.__________________________MY NEWSLETTER: https://nikolas-newsletter-241a64.beehiiv.com/subscribeSpotify: https://tinyurl.com/5avyu98yApple: https://tinyurl.com/bdxbr284YouTube: https://tinyurl.com/nikonomicsYT__________________________This week we covered:00:00 From Debt to Success: The Journey Begins09:52 The Power of Obsession in Business20:02 Navigating the Online Business Landscape30:04 Building a Team: The Key to Scaling39:38 Professionalizing Your Business for Growth

Is your practice patient- or production-driven? The answer should be purpose-driven. Kiera talks about how shifting your core values in a certain way can actually grow everything else. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. This is Kiera and I am excited. This is a podcast built just for you by you. If you ever want me to make a podcast for you, just email in Hello@TheDentalATeam.com or go to our website, TheDentalATeam.com and click on the podcast tab. You can submit topics for me to record for you. And today is a great one and I'm super excited about it. Someone asked production focus versus patient focus striking the right balance.   Does it have to be both? So is your practice driven by numbers or by people? And does it have to be a choice? I'm super jazzed. I'm super excited because this is the type of juicy stuff I like to get into because this is what offices talk about all the time. Oh my gosh, we're production focused. Well, that means you're not patient focused. Oh my gosh, you're patient focused. That means you're not production focused. Does it have to be? There's tension. It's tension. It's like, are you on the right side or the left side? Are you blue or are you Which side are you on?   Like there's tension here, production focus versus patient focus. Does it really have to be this debate? So I love this. Email me. You guys are love a good pen pal. Hello@TheDentalATeam.com. I like pen pals. You guys remember that? If you want to write me a letter, you can send me a letter. It's in Verdi, Nevada on the website, P.O. Box. I think it's 635 Verdi, Nevada. No clue what it is, but I will get it and I'll send you a postcard back. So pen pal for real, email us.   You guys, really do love a good pen pal. I will seriously send you a letter back. So ⁓ write me. I would love to hear from you. But I'm curious, does it have to be production focus or patient focus or can it be both? Is it the chicken or the egg? I definitely think that there has to be a way because the most successful practices integrate production and patience. So the answer is yes, it can be both. And I don't care what side of the coin you're on. I'm gonna teach you that you can actually be on both sides of the coin and still maintain your ethics.   like your ethical integrity, all of that. You guys, this is the Dental A Team. I'm obsessed with dentists. I'm obsessed with dental teams. I'm obsessed with making you happy. I'm obsessed with positively impacting this world in the greatest way possible. And that's why we built this podcast free for you to give you all the tips and tricks. And all I ask in return is that you leave us a review and share this with somebody that can change their life. My goal is to have this podcast into the hands of every single dental office out there. And guys, you are crushing it. We are in the millions of downloads and I can't do that without you. So please today.   share, download, or leave us a five star review. That means the world to me and I do read those reviews. So thank you. Thank you for everybody who reads those reviews. I appreciate each of you. So today I want to talk about patient focused version of production focused because you know, I got a pen pal out there. production focused means that we're focused on high volume, goal driven, and we're going to probably have burnout. Like that's the drive. It is a lot of times ego. That's okay. So when I'm talking to you.   You can test yourself right now. Are you ready? I'm gonna say, hey, what is your production? Now, to answer that, what's your production? If you just told me your number in gross, you're a little ego driven and I love you for it. And I'm gonna tell you that that is one of the worst things to do because there's no way for us you to ever collect it. I was talking to a practice the other day and they're like, yes, Kiera, we are a $7 million practice and we had a million dollars worth of write-offs. And I was like, well, shoot. So.   You're actually, think they actually have two million. So you're not a seven million, you're a five million. That's a bit of a minute. So you're actually a five million dollar practice and I'd rather talk about real numbers because then I can actually truly get you to seven million rather than feeding your ego at this. So that tends to be the case where you're, if you, you might be a bit production. If you're presenting those in gross, ⁓ present them in, it's okay to your buddies. You can present in gross. To me, to here, to this conversation in real life.   please, please, please present them in net, what you can actually collect. Now, if we're too patient focused, we tend to run at a slower pace, high trust, but we risk a lot of inefficiency and you actually risk the, like, you really do run a risk of you're not looking at the numbers and you actually can create a really, really, really scary spot where you actually are in like profit row where you have no money. ⁓ And so you gotta have both.   We've got to have production where we're able to serve our patients and we've got to care about our patients. We've got to make sure that both of those come together because that's a true business. This is what we're looking for. So I just want you to look at yourself right now and I want you to audit you and your practice. Where do you lean more? Okay. So do you lean a little more left? Do you lean a little more right? Do you lean a little more production focused or do you lean a little more patient focused? It's okay. There's no right or wrong. I just want you to like really look at yourself and assess what route do you fall?   because it's gonna help you, okay? So where are you? We're not like all patient or all production, but which way do you lean? I want you to answer that. You can pen pal me. Remember, I got pen pals out there. So be another pen pal for me. And then step two is I want you to marry metrics with meaning, which isn't that cute? Yes, chat GPT helped me on that one. Marry metrics with meaning, I love that. I was like, that is such a good way to bring this to the table. So we want you guys to be like in the middle, we're not production, we're not patient, we're purpose.   Did you love that? Another P, we're not patient, we're not production, we're purpose driven. So what this is going to be is you can actually like increase case acceptance to outcomes, not quotas. So it's not like we need 20 crowns, we need to help this many patients. help team members see, like I love Tiff, she said this, she was like, production is the measuring stick to see how many patients we're serving. That feels so much better than like we got to hit 150,000.   No, 150,000 shows is how many patients were able to serve. Let's quantify that up to how many patients and now let's put that up to 200,000 and serve that many patients. So we'll help you guys see that like this is a reflection of care. It's not like just, I don't know, like a number on a scorecard. It's people. You guys, all that production was people that we were able to change their lives. That's what we do in Dental A Team. I literally like, when we talk about our numbers, for a while I put up numbers and it was just a number.   So you can tell it's a little bit more production focused rather than patient focused. And it didn't matter to me. And then when I was like, okay, we're going to go out and I want to serve, like I want Dental A Team to serve 500 dental practices. Like in one year, I want us to have that many that to me, like think of how many lives we're going to change. Cause my ultimate goal is impact to possibly impact this world in the greatest way possible. So I was like, all right, let's put an audacious goal out there. I want to serve 500 offices. Yeah, you can join us. Yes, of course.   And like now it became funds. Like the number is tied to people. Cause I ultimately care about people. care about impact. Money can have impact, but it doesn't drive me. What drives me is changing people's lives. Life is my passion, dentistry is my platform. So how can you help your team see that? So we have to help them see like for me with teams, case acceptance, I'm just saying like that's how many smiles you were able to like truly benefit. There's so many lives you're able to change. I believe the case acceptance is life changing. I was the patient on the other side of that coin.   who literally had my life changed by identities. So when we shifted like KPIs are metrics, yes, but metrics have meaning and their purpose. So what does this case acceptance actually reflect? What does this production actually reflect? What did these new patients numbers actually reflect? And when we look at it as this like patient centric, it becomes so much more fun. I did this in a team meeting the other day where, gosh, we were sitting there and I was like, all right, rattle off to me like why you guys go to Chick-fil-A? And they're like talking about it. Not one of them said price.   Not one of them. Not one of them when I talked about McDonald's said price. So when I looked at this, I thought, okay, people go to Chick-fil-A for the experience. And I thought, how can we become a more patient centric practice that uses metrics to see how we're doing of serving those patients? That's what it is. That's how you marry metrics with meaning. These numbers on a KPI scorecard are telling me the vitals of how good we're serving our patients.   So when I look at our hygiene, I wanna know, are we diagnosing perio or are we doing bloody profies? When I look at Florida, you guys, I'm a huge proponent of Florida. If you're not, that's okay, we can still be friends. I'm here to also teach you holistic. I love Florida. Florida changed my life. It prevented so many cavities for me, like truly was life-changing. So I'm like, absolutely, give it to patients. So when I look at your hygiene numbers, I'm not looking at like, did you get your eight out of eight today? I'm looking at like, did you help proactively prevent decay on all of your patients today?   Of course, if they don't want it, that's fine. But like, let's use our words, words are free. Let's set it up in a way to help more patients say yes. I am patient centric with production numbers and using words to get the results I'm looking for. I'm looking for outcomes, not effort. One of my favorite, favorite, favorite lines, and it's probably gonna become like a core value. My team doesn't know this, you guys, is we measure our, we measure by outcomes, not activity. ⁓ we measure it by outcomes.   not activity because I can sit here and say, I served this many patients, but if I didn't close any cases, I did not get the outcome of helping truly get them the smiles and the health that they deserve. Bottom line. So then step three is you got to change your culture. You got to have a culture that supports both. It's got to be efficiency and empathy. It's got to be production and patient. It's got to be like truly driven. And I've got so many offices like Kiera, I don't want to my team about the numbers. That's fine. You don't have to.   But can't we also help them see that the numbers are helping more patients? Every team I've ever gone into has told me the reason they're in tennis tree is to help change patients' lives. That's why they're here. So when I look at this, I'm like, okay, if that's why we're all here, how do we know that we're actually helping the number of patients that we could? Like genuinely somebody tell me, how do we actually know in a tangible, non-emotional way? How do I know? So we've got to help people see that like, okay, fantastic. We have a culture where when we hit our numbers,   We know we serve the patients that we're set here to serve. Period. You're not gonna go away from that and helping people see that numbers equate the outcomes we're looking for. Numbers help us serve patients. And on the flip side, when we, like you guys, there's a book called Unreasonable Hospitality. Have your team do fun things like that where we celebrate the birthdays, the weddings, the anniversaries, the celebrations. We have like a little gift basket on the side where we can quickly go and have some fun with those people to make this magic moment for our patients.   have magic moments that produce results. Team training, we gotta do patient and production language. We've gotta be empathetic. So for me to say like, my gosh, I'm so excited that you don't work with Dr. Jones. Dr. Jones is incredible. They're gonna take great care of you. Let's get you scheduled for this appointment. I know Dr. Jones definitely wants to get you back. I've got Monday or Wednesday, which works best for you. That was patient and production centric, both in the same exact equation.   when I talk to them about case acceptance, it's like, perfect. So here's the treatment that Dr. Jones diagnosed for you. This is your total out of pocket. This is your insurance estimate. This will be your total when I see you on Wednesday. What questions do you have for me? I want you to be rock solid moving forward. Again, production and patient focus. I want them to be so solid. I'm genuinely so concerned about them. I really want them to be solid. If they tell me they got to talk to their spouse, absolutely, 100%. I want you to talk to your spouse.   Help me what questions they're going to ask. That way I can make sure you're fully prepped when you chat with them. That's production and patient focused. A cancellation calls in. my gosh, what's going on? Tell me, like, ⁓ I've been so worried about you. Like help me understand where you at, what's going on. Like, are you okay? Tell me like, you're sick. Like, my gosh, what's going on? I know there's been a bug going around. Someone says I can't make it from work. my gosh. Like, I'm so sorry to hear that. Tell me what's going on. Let's find a solution. I know Dr. wanted to see you.   I can't wait to see you and I know there's gonna be a solution for us. Production and patient focus. And I think when teams see that you don't have to be one or the other, production focus can come across aggressive, patient focus can come across non-aggressive and very like twiddling my thumb sometimes. And so I'm like the true win is the middle ground. The true win is where we see that patients need to feel loved.   and important and that they're humans. And they also need to see that we love them so much. And we're going to make sure that they get the treatment that they need to get done. And we're going to help use our words to make sure it's easy for them to say yes. Both are doable. Both are right. Both are necessary. This is how you guys are able to have it. And so I think you guys can have conversations with the team. How can we be patient and production focused? How can we marry the two because we know the best practices are both.   They are, there's not one lever that's stronger than the other. Both are married together as a perfect whole, two perfect complete whole. How can we be more, if you know from, remember we did an audit, if you know you're a little more production focused, how can you be a bit more patient focused? Have that come up in the team. If you know you're a bit more patient focused, how can we be a bit more production focused? And I know you might be bristling on both sides. Production focused people might think that, my gosh, it's a complete waste of time to be patient focused.   Patient focused people, they're like, my gosh, you'll maybe be aggressive and like force these people into treatment. The answer is no to both of those. Us treating people like human beings, production focused teams will actually make those patients want to be here more. Our teams that are more patient focused, turning more production focused, it's gonna help us make sure that we're not missing things on the patients, that we're not doing inadequate care. And that actually that patient's not leaving confused and that they truly know what they need to do. And it's very clear of next steps for them.   Clear is kind. Being direct is kind. Loving people as people is kind. So I'd really encourage you to adopt this into your practice. And if you struggle with this, if your doctor is like, ⁓ I am not having that team meeting, I'm not having that conversation, great. That's why we have a job. That's what we love to do. Our job is to align doctors and team members to help team members see that production is patient focused and to see that patient focus is production focused. Both sides are necessary.   You need both of them. And so to be able to help you and your team get there, I think is a beautiful thing. So I would really, really, really encourage you to be patient and production focused, both of them. Look to see where you could be a little bit more on whichever side you don't naturally lean to. I know you can already do more on the side that you naturally lean to. Go the other side. I want you to think about it. I want you to bring that into your culture. And I'd really encourage you. And if you struggle with this or you're like, I don't really know how to do this, reach out. Hello@TheDentalATeam.com.   It's not just about this. It's about other goals. It's about other spaces. It's about other awkward conversations that you just don't know how to navigate. It's about getting your team and you doctors rowing in the exact same direction. And that's what we're here to do. So reach out. Hello@TheDentalATeam.com. And as always remember, patient and production is purpose driven dentistry. And that's what you're here to do. And I know that you're here for that. I know that you care so much about your patients and that's why I wanted to really bring this up. So thanks for the pen pal. Thanks for writing. I'd love to hear from more of you. Hello@TheDentalATeam.com.   Go to our website, give me some more topics and reach out. I'd love for you to be one of our 500 practices. We get to help love serve and have that be the purpose to positively impact and change your life for the better. Not just your practice, but you as a person. Because at the end of the day, I care about you as a human being. I care about you thriving. I care about you having the practice of your dreams and having the team of your dreams because I care about you as a human. So reach out and as always know that I'm rooting for you. Know that I care about you.   Know that I adore you as always. Thanks for listening. I'll catch you next time on the Dental A Team Podcast.  

n this episode, we explore how print shop owners can apply "Unreasonable Hospitality" principles from Will Guidara's acclaimed book to transform ordinary transactions into extraordinary customer experiences. Learn why emotional connection matters as much as perfect execution, and discover practical ways to stand out in a competitive industry.

Unreasonable Hospitality is a term and memoir by Will Guidara, an elite restaurateur whose practices helped his team make Eleven Madison Park the number one restraunt in the world in 2017. I invited my mom, who has been my greatest teacher in unreasonable hospitality, to discuss the book and how we can adopt the principles for our homes - and create extraordinary moments of connection and love for our families and friends. Read the book - I think you'll love it! Or hear the big ideas for small business in this podcast. Come hang out! I can't wait to connect with you! @prettyoverperfect

World-famous restaurateur Will Guidara is back with his latest project — and it's not a restaurant, it's a book. Will was made famous by the over the top service he provided at Eleven Madison Park and, as it turns out, there was a method to the madness.In this episode, Will and I sit down to discuss the formulaic way that he set expectations for his guests' experience and the process he created to exceed those expectations.Be sure to pick up a copy of Will's book, “Unreasonable Hospitality”, when it releases on October 25th._________________________________________________________Free 5-Day Restaurant Marketing Masterclass – This is a live training where you'll learn the exact campaigns Josh has built and tested in real restaurants to attract new guests, increase visit frequency, and generate sales on demand. Save your spot at restaurantbusinessschool.comFull Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.We have a lot more content coming your way! Be sure to check out our other content:Yelp for Restaurants PodcastsRestaurant expert videos & webinars

Fewer than five of charity: water's donors wrote a check during a 75,000-piece direct mail test, yet direct mail STILL lifted revenue by 1.5-2%!Behavioral science expert and DonorVoice founder Kevin Schulman is here to talk about why traditional direct mail metrics fall short, why your “non-check-writers” may be your biggest missed opportunity, and how personality-based messaging can transform donor engagement.You'll hear the inside story of a charity: water experiment that tested postcards vs. full letters, QR codes on the outer envelope, and personality trait targeting based on the Big Five framework. Kevin and I also dig into measuring donor commitment, what predicts retention, and how some nonprofits are increasing their first-year monthly donor retention by 6-9 percentage points simply by adjusting their communication volume. If you're rethinking how direct mail fits into your world, this episode will reshape how you design, segment, and evaluate your campaigns.Resources & LinksConnect with Kevin on LinkedIn and learn more about DonorVoice on their website.Check out the book I'm currently reading, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, by Will Guidara.This show is brought to you by GivingTuesday! GivingTuesday is a global generosity movement that started in 2012 with a simple idea: a day to do good. This year, on Tuesday, December 2, 2025, join the conversation: share your favorite nonprofit's campaign, volunteer for a cause you care about, share an act of kindness, or encourage your audience to do the same. Use #GivingTuesday, tag @GivingTuesday, and visit GivingTuesday.org/Participate to get involved and inspire others! Let's Connect! Send a DM on Instagram or LinkedIn and let us know what you think of the show! My book, The Monthly Giving Mastermind, is here! Grab a copy here and learn my framework to build, grow, and sustain subscriptions for good. Want to book Dana as a speaker for your event? Click here!

En este episodio platicamos de esos libros que nos han hecho detenernos, pensar distinto y tomar mejores decisiones.Hablamos de lectura que inspira, que reta y que te ayuda a ver el mundo —y a tu equipo— con más claridad y empatía.Comentamos El jardín del mar de Sophie Goldberg, Unreasonable Hospitality de Will Guidara, Piénsalo otra vez de Adam Grant y Never Split the Difference de Christopher Voss y Tahl Raz.Historias y herramientas que van desde la hospitalidad radical hasta la negociación empática y el arte de cuestionar lo que creías cierto.Un episodio para quienes aman aprender, crecer y dejarse sorprender por lo que un buen libro puede mover.

On this episode of The LA Food Podcast, host Luca Servodio sits down with legendary chef Ludo Lefebvre — the culinary rockstar behind LudoBites, Petit Trois, and some of Los Angeles' most influential restaurants. Recorded inside his intimate Paris-inspired bistro, this candid conversation dives into Ludo's early days disrupting the LA dining scene, his transition into a restaurant empire, and why he still believes food — and butter — are the ultimate forms of creative freedom.Plus, co-host Karen Palmer returns to discuss what's hot in LA dining right now: the rise of a local restaurant chain, David Chang's new Century City spot, recent meals at Funke, Garibaldina Society, and Wallflour Pizza, and the biggest “Chef's Kiss, Big Miss” moments — from The Infatuation's Top 25 list to the backlash against The Bear and Unreasonable Hospitality, and even Erewhon's wild new toothpaste smoothie.Powered by Acquired Taste Media.Keywords: Ludo Lefebvre, LudoBites, Petit Trois, LA restaurants, Los Angeles food podcast, Chef Ludo, Jonathan Gold, David Chang, Funke, The Infatuation, Erewhon, The Bear, Unreasonable Hospitality, LA dining scene, Acquired Taste Media–Go check out The Lonely Oyster in Echo Park! ⁠https://thelonelyoyster.com/⁠–Get 10% off at House of Macadamias using code "LAFOOD" https://www.houseofmacadamias.com/pages/la-foods

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Will Guidara is the author of Unreasonable Hospitality and co-founder of the world's #1 restaurant, Eleven Madison Park. He joins us to share how lessons from hospitality can be a huge competitive advantage for your brand. We discuss the power of small but impactful gestures, intelligent naivety, the 95/5 rule and investing in the things that can't be measured but make all the difference.Will also reflects on the mindset that took Eleven Madison Park to the top, what businesses can learn from restaurants, and how applying unreasonable hospitality can turn any customer experience into something truly extraordinary.Timestamps00:00:00 - Start00:00:57 - Will's experience writing his book00:02:11 - Getting 4 stars from The New York Times00:04:43 - What marketers can learn from Unreasonable Hospitality00:08:08 - Where did the term “unreasonable hospitality” come from?00:14:13 - Why Will is fine being “The Dining Room Guy”00:16:40 - Why Will added a beer sommelier - reverse benchmarking00:20:29 - Intelligent naivety and the advantages of youth00:23:30 - The power of small thoughtful gestures that make a lasting impact00:27:22 - The 95/5 rule - how to succeed with things that cannot be measured00:31:47 - Restaurant smart vs corporate smart00:36:50 - Why you sometimes need conflicting goals00:41:34 - Is the customer always right?00:45:55 - Turning pain points into highlights00:48:06 - How Will Guidara makes getting the bill a memorable experience00:51:38 - Why nothing in the world can replace persistence00:53:40 - Never waste a good crisis00:56:52 - What Will would do at Cannes with no budget00:59:56 - How Shake Shack kept 11 Madison Park going01:00:48 - Which fast food chains does Will admire01:03:51 - Hiring exceptional talent01:06:17 - Getting siloed teams to work together in harmony01:09:07 - What would you do if you knew you couldn't fail

Your fundraising events are pushing away the donors you need most. It's time to stop hosting experiences that alienate the next generation and instead build a loyal community of young supporters who are excited to give.In this episode of the Hey Nonprofits podcast, host Trevor Nelson is joined by event fundraising expert AJ Steinberg to discuss how to solve the generational giving gap. AJ explains how to design new events specifically for a younger crowd by genuinely listening to their ideas. Learn simple ways to provide amazing hospitality and a white glove service that makes every guest feel special. AJ also shares advice on how to get your board members involved in fundraising and how to prepare your event for any potential disaster. This discussion provides a clear guide for nonprofit leaders who want to build a strong community and secure support from younger generations.

After struggling with drug abuse, multiple arrests, and the loss of his dream job at Airbnb following a DUI, Sam Parr hit rock bottom. That moment became his wake-up call. Choosing sobriety, he rebuilt his life and founded The Hustle, scaling it into a multi-million-dollar media company acquired by HubSpot. Today, he leads Hampton, a private founder community helping entrepreneurs grow and connect. In this episode, Sam shares lessons on entrepreneurship, newsletter growth, and building legacy businesses that stand the test of time. In this episode, Hala and Sam will discuss: (00:00) Introduction (02:32) His Early Entrepreneurial Journey (06:19) Sobriety, Self-Discovery, and the Birth of Hustle Con (12:42) Launching and Scaling The Hustle Newsletter (19:25) Newsletter Growth and Monetization Strategies (26:14) Scale to $100 Million: Business Growth Ideas (33:18) Building Hampton vs. The Hustle (43:45) Success Habits and Life Lessons for Entrepreneurs Sam Parr is an internet entrepreneur, investor, and co-host of the top-ranked podcast My First Million. He is the founder of The Hustle, a media company acquired by HubSpot for a multi-eight-figure sum, and Hampton, a private community for high-growth founders. Sam is celebrated for his insights on entrepreneurship, copywriting, and scaling profitable online businesses through newsletters and community-driven growth. Sponsored By: Merit Beauty - Go to meritbeauty.com to get your free signature makeup bag with your first order. Indeed - Get a $75 sponsored job credit to boost your job's visibility at Indeed.com/PROFITING Airbnb - Find yourself a cohost at airbnb.com/host Deleteme - Get 20% off DeleteMe consumer plans when you go to joindeleteme.com/PROFITING and use promo code PROFITING at checkout. Quo - Get 20% off your first 6 months at Quo.com/PROFITING Shopify - Start your $1/month trial at Shopify.com/profiting. Revolve - Head to REVOLVE.com/PROFITING and take 15% off your first order with code PROFITING Spectrum Business - Visit Spectrum.com/FreeForLife to learn how you can get Business Internet Free Forever. Resources Mentioned: Sam's Podcast, My First Million: bit.ly/MFM-apple  Sam's Community, Hampton: joinhampton.com/about-us  Influence by Robert Cialdini: bit.ly/in_fluence  Unreasonable Hospitality by Will Guidara: bit.ly/Un-Hospitality  Active Deals - youngandprofiting.com/deals  Key YAP Links Reviews - ratethispodcast.com/yap YouTube - youtube.com/c/YoungandProfiting Newsletter - youngandprofiting.co/newsletter  LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ Social + Podcast Services: yapmedia.com Transcripts - youngandprofiting.com/episodes-new  Entrepreneurship, Entrepreneurship Podcast, Business, Business Podcast, Self Improvement, Self-Improvement, Personal Development, Starting a Business, Strategy, Investing, Sales, Selling, Psychology, Productivity, Entrepreneurs, AI, Artificial Intelligence, Technology, Marketing, Negotiation, Money, Finance, Side Hustle, Startup, Mental Health, Career, Leadership, Mindset, Health, Growth Mindset, Passive Income, Solopreneur, Networking

This week on The Sharing Grace Podcast, Pastor Brandon sits down with Pastor Mark and CAV CFO Cliff Miller to unpack the core church value of Generosity. From Paul's advice to Timothy in 1 Timothy 6, they explore how contentment, godliness, and trust in God's provision shape our giving, and why generosity reflects the heart of God.They also share practical tips for stewarding resources well, avoiding modern traps of wealth, and experiencing the joy of giving in everyday life.Books & Resources Mentioned:

This week on The Sharing Grace Podcast, Pastor Brandon sits down with Pastor Mark and CAV CFO Cliff Miller to unpack the core church value of Generosity. From Paul's advice to Timothy in 1 Timothy 6, they explore how contentment, godliness, and trust in God's provision shape our giving, and why generosity reflects the heart of God.They also share practical tips for stewarding resources well, avoiding modern traps of wealth, and experiencing the joy of giving in everyday life.Books & Resources Mentioned:

What if standing out in the short-term rental industry isn't just about the property—but the experience you create?In this episode, I sit down with Candice Menard, the powerhouse behind Rent It Like a Saint, to explore the transformative philosophy of “Unreasonable Hospitality.” Candice isn't just managing rentals—she's redefining modern hosting by crafting heart-centered guest experiences that turn first-time visitors into lifelong fans.Candice shares her inspiring journey from long-term property management to becoming a visionary in short-term rental hospitality. She breaks down how understanding her ideal guests—hardworking professionals who crave comfort, connection, and care—helped her anticipate needs before they were spoken, setting a new gold standard for guest experience.We also dive into Travel Like a Saint, her complementary travel service that elevates the guest journey from start to finish. Candice reveals how she blends technology with personal touch through AI-assisted communication, community partnerships, and holistic brand storytelling that keeps guests coming back.This episode is a must-listen for hosts and entrepreneurs ready to elevate their hospitality game. Candice's story is a masterclass in business growth, intentional service, and brand differentiation—proving that true success comes from serving with heart, purpose, and a touch of the extraordinary.HIGHLIGHTS AND KEY POINTS:[01:00] A short introduction about our guest Candice Menard and how did she get into short-term rental business[02:57] Candice's approach to embracing unreasonable hospitality and gaining clarity on her ideal guest to elevate the guest experience[06:24] Candice talks about how an unexpected Airbnb booking helped her discover her ideal guests and shape the future direction of her rental business[08:42] How Candice brings “unreasonable hospitality” to life by anticipating guest needs through fast communication, personalization, and gratitude[12:33] Candice explains how she blends AI with human communication to deliver efficient yet personal guest experiences[15:43] How the idea of “unreasonable hospitality” inspired Candice to expand from Rent It Like a Saint into a full travel service with Travel Like a Saint[18:35] Candice explains how she promotes Travel Like a Saint across multiple channels and the enthusiastic feedback she's received from guests[20:33] Candice details the foundational systems she built within Rent It Like a Saint to free up her time and focus for launching Travel Like a Saint[23:23] How Candice' involvement in the Louisiana Travel Summit unexpectedly turned into an opportunity to build stronger ties within her local community[28:06] Candice offers thoughtful, grounded advice for anyone who wants to infuse the spirit of “unreasonable hospitality” into their business[32:00] The lightning round Golden Nuggets:“Providing excellent world class customer service is the best way to get those five star reviews.”“The most valuable asset you can have in your hosting arsenal is your speed of communications.”“Relationships are where referrals come from.”“What's important to you, what's important to your guests, find your who's that can make that connection to get your puzzle piece...

Are AI tools in the classroom just time-savers, or can they have genuine educational value?In a must-watch TWiST 500 interview, Alex chats with Magic School founder (and former principal) Adeel Khan about how AI tools can make teachers more effective, and keep students inspired, without just doing all the work for them. He talks about turning an AI chatbot into a true assistant teacher, that keeps the lessons balanced yet challenging, and particularly empowers classroom novices and non-professionals.THEN… is 6 years too long for employees to wait to vest? Is this just another founder trying to reinvent EVERYTHING, just because they can't resist? Ramp CEO Eric Glyman joins Jason and Alex to answer pressing founder questions from viewersPLUS there's a new entrant in our Gamma Pitch Deck competition, and it's so compelling, Jason can't wait to invest! Kris Canete of On the Fly Energy tells us about America's fragile power grid and his elegant solution: flywheel energy storage!Timestamps:0:00 - Welcome to TWiST!02:59 - Former principal Adeel Khan of TWiST 500's Magic School AI tells us why “teachers are magic”09:41 - Goldbelly ships America's most delicious, iconic foods nationwide! Get 20% off your first order by going to Goldbelly.com and using the promo code TWiST at checkout.10:50 - How AI tools can particularly help out classroom novices and non-pros who are just getting started20:57 - Check out the online payroll and benefits experts with software built specifically for small business and startups. Try Gusto today and get three months FREE at Gusto.com/twist.26:58 - How Magic School stays ahead of shifting standards across different states and regions32:57 - Zite is the fastest way to build *business software* with AI. Build apps, forms, websites and portals that connect to the tools you already use. Go to *zite.com/twist* to get started.33:30 - Why the best feedback Adeel ever got came from a teenager36:30 - Making AI a true assistant teacher, that keeps lessons balanced yet challenging38:38 - Is a 6-year vesting schedule too aggressive? Eric Glyman responds.41:00 - When even ambitious founders should sometimes just accept a standard deal.57:33 - What IS flywheel energy storage?01:00:00 - Why Jason loves the Fly Energy Gamma pitch and wants to invest right now.01:34:13 - Gamma Outro*Subscribe to the TWiST500 newsletter: [https://ticker.thisweekinstartups.com](https://ticker.thisweekinstartups.com/)Check out the TWIST500: [https://www.twist500.com](https://twist500.com)Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp*Follow Lon:X: https://x.com/lons*Follow Alex:X: https://x.com/alexLinkedIn: [⁠  / alexwilhelm  ](  / alexwilhelm  )*Follow Jason:X:   / jason  LinkedIn: [  / jasoncalacanis  ](  / jasoncalacanis  )Great TWIST interviews: [Will Guidara,](   • Lessons in Unreasonable Hospitality with W...  ) [Eoghan McCabe](   • Great Builders & Success First with Interc...  ), [Steve Huffman](https://podcasts.apple.com/us/podcast..., [Brian Chesky](https://podcasts.apple.com/ca/podcast..., [Bob Moesta,](   • Decoding Customer Insights, Trust, and the...  ) [Aaron Levie](https://podcasts.apple.com/ca/podcast..., [Sophia Amoruso](https://podcasts.apple.com/ca/podcast..., [Reid Hoffman](https://podcasts.apple.com/ca/podcast..., [Frank Slootman](https://podcasts.apple.com/ca/podcast..., [Billy McFarland](https://podcasts.apple.com/ca/podcast...)*Check out Jason's suite of newsletters: https://substack.com/@calacanis*Follow TWiST:Twitter:   / twistartups  YouTube:    / thisweekin  Instagram: [  / thisweekinstartups  ](  / thisweekinstartups  )TikTok:   / thisweekinstartups  Substack: [https://twistartups.substack.com](

Happy Woo Wednesdays! Carissa Woo Here!In this episode of Get a Heck Yes, I sit down with Jake Wysocki, founder of IntentionCraft, to talk about how to deliver a world-class client experience that turns happy clients into raving superfans.Jake shares practical ways to infuse intention into every touchpoint—from first inquiry to final delivery—and why going the extra mile isn't just about service, it's about strategy. We dig into: How to build trust and wow clients without burning out The mindset shift from “serving clients” to “crafting experiences” Why your workflow is part of your marketing Real-life examples from creative businesses doing it rightIf you've ever wondered how to make your clients feel something deeper and keep coming back for more, this episode will light you up.

  With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   In This Episode: Ever stop mid-holiday hustle in your retail shop and think, “Why am I even doing this? Does this even matter?” This episode dives straight into that question. I'm sharing how meaningful connection - not just transactions - creates the kind of community and joy that keep both you and your customers coming back. You'll learn how to balance a strong back of house (all the CEO work I talk about!) and a remarkable front of house that keeps your customers coming back again and again. Some Highlights from this session: Why human connection is your shop's secret superpower How to blend “back of house” structure with “front of house” heart Ways to intentionally design remarkable in-store experiences and make your customers feel like they belong in your store Providing small, unexpected moments to your customers makes them feel seen and valued, building a truly memorable brand Your Next Steps: Grab your journal and put some thought into these questions: “Why does your shop exist? How does your business make people feel? Is it worthwhile and fulfilling to you?” Listen in to the Holiday Podcast Playlist to get yourself on the fast track to success in every aspect of your retail business this holiday season. Check out these book recommendations: The Art of Gathering by Priya Parker and Unreasonable Hospitality by Will Guidara. Get an application in for my Level Up Mastermind. On top of high touch coaching with me, you'll meet retailers from all over the world doing really awesome things. Plus, we are planning a meet-up again this year in my tiny fishing village. :)  Related podcasts we think you'll like:  CST Holiday Podcast Playlist About your host, Wendy Batten   In case we haven't met yet, I'm Wendy Batten, retail business coach and founder of the Retailer's Inner Circle. With over 30 years of experience running successful businesses, I now help independent shop owners grow profitably and sustainably—with more confidence and joy. I've had my own business columns in featured magazines, such as What Women Create and other top publications, worked with some of the top industry brands as retail care manager, and I've supported hundreds of retailers through coaching, speaking, my programs, and this podcast.  For more support from Wendy   Join Wendy's CEO Planning Session for Retailers Retailer's Inner Circle - Join Wendy inside the best retailer's community Free resources for shop owners   Hang out and connect with Wendy on IG    All of Wendy's current programs and services for shop owners can be found HERE.  Never miss an episode! Subscribe to the Creative Shop Talk Podcast and get the tools, inspiration, and strategies you need to thrive as an independent retailer.Click here to subscribe to iTunes!  Loved the episode? Leave a quick review on iTunes- your reviews help other retailers find my podcast, and they're also fun for me to go in and read. Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. So grateful for you! Thank you!

In this episode of Convergence.fm, Ashok Sivanand sits down with Farhan Thawar, Head of Engineering at Shopify, to go behind the scenes of how Shopify not only keeps pace with rapid change but leads it.  The discussion explores how Shopify became one of the first platforms to allow merchants to sell products directly inside ChatGPT, why that move challenges Amazon's dominance, and what it takes to build a company that learns faster than it fails.  Farhan explains the systems that make being first repeatable rather than accidental, including Shopify's internal LLM proxy, MCP servers, experimentation culture, and democratized tooling.  If you are a CEO, COO, or CTO looking to scale through culture, systems, and intentional technology adoption, this episode shows what it looks like to operate with conviction and long-term relevance. Key Topics and Moments: Shopify and OpenAI's commerce integration. The same day OpenAI enabled in-chat shopping, Shopify merchants were already live. Farhan explains what it takes for a company of Shopify's size to move with that kind of speed Competing with Amazon through culture, not size. Shopify has 3,000 engineers compared to Amazon's 35,000+, yet continues to outpace bigger players by focusing on coherence, focus, and empowered execution rather than bureaucracy and scale. The meaning behind Tobi Lütke's April AI memo. Farhan discusses how Shopify operationalized its “AI is non-optional” stance, what baseline expectations look like, and how performance is evaluated in an AI-native organization. AI reflexivity and the “three buckets.” Farhan explains how teams are taught to recognize “AI not allowed,” “AI optional,” and “AI mandatory” problems so that employees develop instinct for when to reach for AI — and when to pick up the screwdriver. The risk of ‘vibe coding' and why hand tools still matter. Farhan shares lessons from real incidents inside and outside Shopify, like the Cloudflare outage caused by unreviewed AI-generated code, and how engineering leaders teach judgment, not just prompting. The LLM Proxy and MCP Servers. Inside look at how Shopify democratized AI across departments by building an internal platform that connects all major models and corporate data sources, enabling every employee to build workflows and ask intelligent questions — not just engineers. AI budgeting vs. SaaS budgeting. Farhan explains why AI usage isn't treated like traditional SaaS spend and how Shopify encourages heavy experimentation by rewarding impact rather than punishing token consumption. Experimentation as a system. How teams are encouraged to show work at 20%, not 80%, and why the speed of learning, not perfection, is the true productivity metric. Subtraction as leadership. Farhan shares how founders and executives must delete outdated processes, rules, and layers of bureaucracy to make room for new ideas — why process should only exist if it makes something possible or 10x better. Hiring and growing AI-native talent. Why Shopify doubled down on internships, hiring 1,000 interns this year and next, and how younger engineers push full-timers to stay current by being born AI-native “centaurs.” Responsibility versus accountability. Why leaders can delegate tasks but not responsibility, and how to stay in the work without disempowering the team. Certainty as intolerance. Farhan's reflection on why overconfidence kills creativity, and how leaders can replace fixed beliefs with wayfinding, curiosity, and adaptive decision-making. Rapid-fire reflections for CEOs. Ashok and Farhan close with lessons on showing unfinished work, modeling curiosity, and removing friction as a cultural operating system. Who Should Listen: Mid-market CEOs, COOs, and CTOs building adaptable organizations that can scale.  Leaders focused on culture and transformation, not just technology adoption.  Operators who want to apply product thinking and modern software practices to traditional industries. Notable Quotes: “We have a baseline expectation of using AI. If you have two people, one using AI and one not, they will both be evaluated the same.” – Farhan Thawar on AI usage expectations  “We don't like waste, but we don't have limits. If you believe in your workflow, use the best model for your problem solving.” – Farhan Thawar on AI token cost and consumption   “You can now buy directly in chat from Shopify merchants. That is a major shift in how people discover and buy online.” – Ashok Sivanand on Shopify launching all their merchants on ChatGPT's Shop feature on the very day it was launched  Related Reading and References: Shopify Blog: Shopify and OpenAI bring commerce to ChatGPT (official announcement) - https://www.shopify.com/news/shopify-open-ai-commerce?podconvergence   Reuters: OpenAI partners with Shopify, Stripe, and others to expand ChatGPT integrations - https://www.reuters.com/world/americas/openai-partners-with-etsy-shopify-chatgpt-checkout-2025-09-29/?podconvergence   TechCrunch: Inside Tobi Lütke's AI Memo and Shopify's Cultural Shift - https://techcrunch.com/2025/04/07/shopify-ceo-tells-teams-to-consider-using-ai-before-growing-headcount/?podconvergence  Farhan's opinions about token consumption - https://x.com/fnthawar/status/1930367595670274058  Farhan's article about “looking stupid”- https://medium.com/helpful-com/why-looking-stupid-is-my-superpower-2ee3fe00a748?podconvergence  The Convergence.fm first episode with Farhan in 2024 - https://convergence.fm/episode/from-code-to-culture-how-shopify-thrives-under-farhan-thawars-thought-leadership  The Convergence.fm Episode about Tobi Lütke's leaked AI memo mandate, and our 6 takeaways - https://convergence.fm/episode/shopifys-leaked-ai-mandate-explained-6-takeaways-for-your-product-team  Tobi's memo Tweet - https://x.com/tobi/status/1909231499448401946 Unreasonable Hospitality (book) - https://www.amazon.com/Unreasonable-Hospitality-Remarkable-Giving-People/dp/0593418573  Farhan's Twitter (public handle) - https://x.com/fnthawar  Reflection and Action Steps: Start with your mission. Before choosing tools, clarify what problem you are solving and what your business stands for.  Enable your team. Ask whether you are removing barriers or creating them.  Are employees empowered to experiment?  Model the change. Use AI tools yourself. Share your learnings, wins, and failures openly. F Foster learning. Consider introducing internal forums or “thinking clubs” that encourage curiosity and reflection across your team.  

In Part 2 of The Dwayne Kerrigan Podcast with John Karpov, founder and CEO of Action Home Services, Dwayne and John go even deeper into the mindset and systems behind Action Home Services(AHS), a leading landscaping and exterior construction company serving Toronto and the Greater Toronto Area. From almost losing his residency to scaling an $8M business while facing deportation, John shares how he built structure, leadership, and culture around his immigrant grit. He opens up about redefining fulfillment, transitioning from survival mode to leadership, and how relentless personal growth became the cornerstone of his company's 50% year-over-year growth.John reveals his leadership playbook — from reading 2 books a month to building over 1,000 SOPs and investing $1.5M in professional development for his team — and how staying humble, hungry, and human is what keeps him grounded through every phase of growth.If Part 1 was about survival, this episode is about scaling — with purpose, structure, and soul.Listen to Part 1 HEREWatch Part 1 HERETimestamps[00:00:00] — Dwayne opens with: “You can only run a business so long by running the fastest.”[00:01:00] — John's incredible story of his wife's visa approval and their shared “never give up” destiny.[00:05:00] — The immigration battle: how they nearly lost everything waiting for permanent residency.[00:07:30] — The miracle timing that let them stay in Canada and the lessons learned living on the edge.[00:10:00] — Reinvesting every dollar into the business while facing uncertainty.[00:13:00] — Scaling to $10M+ before age 25 — and not feeling like it's an accomplishment.[00:17:00] — Dwayne and John explore scarcity versus hunger — and how the immigrant mindset fuels drive.[00:19:00] — John on never feeling “done” and why fulfillment comes from helping others succeed.[00:22:30] — The breakthrough realization: happiness is in the journey, not the destination.[00:26:00] — Daily fulfillment rituals: reading, training, and prioritizing sleep.[00:29:00] — Building structure and delegation into the company's DNA — leadership by design.[00:31:00] — Creating organizational charts, head of departments, and scaling through people.[00:35:30] — Learning to lead through education: 100+ conferences and a book club culture.[00:38:00] — Investing $1.5M in personal and professional development and $40K in books.[00:41:00] — Company reading list and rewards program: from “Unreasonable Hospitality” to “Good to Great.”[00:45:00] — John's transparent leadership: open-book finances, KPI education, and growth accountability.[00:49:00] — Over 1,000 SOPs: how structure scales culture.[00:53:00] — Turning every mistake into a process and every error into a lesson.[00:56:00] — The ROI of structure: new managers finally saying, “I love that it's organized.”[00:58:00] — Why immigrants often make exceptional employees — grit meets gratitude.[01:00:30] — Dwayne's reflection on the power of sacrifice and the immigrant spirit.[01:02:00] — John's final advice: “If you need my help with your business, I'll be there for you.”Key...

Scott and Noah unpacks agency growth that actually moves the needle for Amazon sellers. They tackle conference takeaways, real playbooks for managing hundreds of brands, and how “unreasonable hospitality” builds sticky B2B relationships. You will hear how top teams stay resilient, communicate proactively, and keep speed and flexibility at the center of every client touchpoint. Also learn how AI is reshaping product discovery on Amazon, from ChatGPT workflows to Rufus and what that means for ranking, conversion, and revenue. Instead of chasing vanity metrics, Scott and Noah show how to optimize for sales and profitability first, with SEO as a supporting lever. If you run an Amazon agency or lead an in-house marketplace team, this episode is your roadmap to faster growth, smarter tools, and happier clients. Episode Notes: 00:50 - Noah Wickham Introduction 02:25 - E-commerce Beginnings and Favorites 04:20 - Joining My Amazon Guy 05:24 -  Leadership Journey with Steven Pope 09:55 - What Amazon Sellers Value 11:00 - The Four Pillars of Amazon Success 11:59 - Amazon Accelerate 13:35 - Amazon's AI Strategy and New Tools 15:45 - Building an AI Tool for Amazon Sellers 19:17 - Adapting to AI Search Behavior 20:25 - The Rise and Adoption of Rufus 21:55 - Golden Seller Awards 24:06 - Managing Hundreds of Seller Accounts 27:10 - The Importance of Speed and Execution 28:20 - Unreasonable Hospitality in B2B Contexts 29:10 - Fast Onboarding and Proactive Communication 31:04 - Business Growth, Innovation, and Culture Sellers United 2025 Related Post: Top 10 Creator Brands on Amazon in 2025 How to Reach Noah: LinkedIn: linkedin.com/in/noahwickham/ Scott's Links: LinkedIn: linkedin.com/in/scott-needham-a8b39813 X: @itsScottNeedham Instagram: @smartestseller YouTube: www.youtube.com/@smartestamazonseller2371 Newsletter: https://www.smartscout.com/newsletter-sign-up Blog: https://www.smartscout.com/blog

Is your next open house a missed opportunity? Let's learn how to create buzz, build trust, and get your calendar booked solid!In this episode, we reveal how to transform your practice's open house event into an inviting social gathering that builds trust and enthusiasm among potential patients. Drawing inspiration from “Unreasonable Hospitality,” we explore powerful tactics like upbeat music, delicious food, and staff whose uniforms spark conversation, all orchestrated to make every guest feel seen, special, and genuinely cared for.You'll discover segment-by-segment breakdowns for unforgettable experiences, from “sterilization theater” demonstrations that build transparency to tech showcases and comfort stations that dissolve fears and spark curiosity. The goal is to tailor every interaction and micro-experience to different visitor groups (families, seniors, cosmetic-curious adults, and more) so everyone leaves with personalized memories and newfound confidence in your practice. Plus, we cover proven conversion techniques, from signature “wow moments” to must-have photo ops, that turn visitors into raving fans and lasting patients. This is your practical playbook for embedding your practice at the heart of your community.What You'll Learn in This Episode:How to create a welcoming, party-like open house atmosphere that puts visitors at ease.Step-by-step strategies for showcasing your team, technology, and commitment to safety.Micro-experience ideas tailored for families, health-first adults, seniors, and employers.Tips to design activities that melt away dental fears and spark conversations.The secret to turning curiosity into commitment with hands-on, transparent demos.Must-have elements for converting attendees into loyal patients on the spot.How to leverage urgency, scarcity, and hospitality to drive signup and action.Memorable touches and “wow moments” that get your event talked about for weeks.Tune in now for open house tips that transform your simple event into the heart of your community!‍‍Learn More About the Ground Marketing Course Here:Website: thedentalmarketer.lpages.co/the-ground-marketing-course-open-enrollment‍Host: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Love the Podcast? Let Us Know How We're Doing on Apple Podcasts!

believe hospitality is so much more than a transaction—it's the heartbeat of creating unforgettable experiences. In today's episode, I'm sharing the benefits of going above and beyond, as laid out in Will Guidara's book Unreasonable Hospitality. I'm diving into how you can take the most impactful lessons from the book and apply them to your short-term rental. Time-stamps:The nobility of hospitality (5:04)Adversity is a terrible thing to waste (9:00)Co-hosting Services (12:00)What would you try if you knew you couldn't fail? (13:17)The opposite of a good idea is also a good idea (14:33)A dream will never come true if you don't say it out loud (15:54)Hospitality is not transactional (19:19)Becoming a Dreamweaver (20:28)Mentioned in This Episode:Co-hosting Services: www.brandandmarket.co/cohosting Book a discovery call with Ali: brandandmarket.17hats.com/p#/schedulingUnreasonable Hospitality: unreasonablehospitality.comThe STR Book Club: thestrbookclub.comBusiness Systems for a Short-Term Rental with Kassie LayneConnect with Ali: Website: brandandmarket.coInstagram: instagram.com/brandandmarket.co

The most profitable car washes we work with have all made the same counterintuitive decision: they stopped obsessing over new customers. After helping 500+ locations transform their businesses, I can tell you exactly why this 'backwards' strategy is making them at least $72,000 more per year per location.In This Episode You'll Learn:✅ Why retention is worth 5X more than acquisition (the math will shock you)✅ The "Unreasonable Hospitality" approach that cuts churn by 25%✅ 6 retention strategies you can implement THIS WEEK (no tech required)✅ The first 30 days system that locks in members for life✅ How to turn cancellations into your biggest profit opportunityTHE RETENTION MATH REVEALED:Average car wash: $75 to acquire a new memberCost to retain a member: $3-5Revenue difference: $360 vs $720 per memberYour potential: $18,000+ annual revenue recovered

Throughout history and across religious traditions, countless individuals have been honored for their holiness and devotion. As members of The Church of Jesus Christ of Latter-day Saints, we have this word in the name of our church—it is what we purport to be. But do we fully understand what that entails? Jamin and Ann Rowan recently led a study abroad trip exploring what it means to be and become a saint and on this week's episode, they share what they learned. 2:20- A Study Abroad They Couldn't Refuse 12:07- Peacemakers Needed Everywhere 22:15- The Sacrifices Saints Have Made To Follow Christ 26:34- Unreasonable Hospitality 33:55- Mission Calls Centuries Apart 38:10- Coming Back and Trying Again 39:59- Martyrs 42:41- The Magic of Real Places and Real Stories 46:23- President Hinckley's Mission Letter 52:07- Modern Latter-day Saints in Europe 57:55- The Power of Storytelling 1:04:12- What Does It Mean To Be All In the Gospel of Jesus Christ? “These differences within our families—our immediate families and within our larger human family—are what help us become like God is. We have to come in contact with people that are different than us and listen with those ears of the heart and learn to love each other better...” -Ann Rowan

After a short hiatus, Alex is back—and he's bringing some big energy and even bigger ideas to the Digital Customer Success podcast. In this solo episode, he shares a deeply personal and practical reflection on how we can create magical, human moments in our digital programs—at scale.Inspired by Will Guidara's book Unreasonable Hospitality, Alex explores what it means to go beyond the expected, whether that's sending a baby gift, a surprise mouse (the tech kind), or a handwritten note. The kicker? You can use AI and automation to help you spot those moments—without losing the human touch.You'll learn:Why emotional connection matters more than ever in CXHow to train your systems (and your team) to spot moments of magicReal-world examples you can replicateTools like Gong, Zapier, and Handwrytten in actionIf you're looking for a way to stand out in a sea of digital sameness, this episode's for you. Subscribe and stick around—we're just getting started.Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

In this episode of the Grow A Small Business Podcast host Troy Trewin interviews Justin Snyder, founder of Forest Superfoods, who turned a $250 idea into a global health brand. He shares how his passion for nutrition and persistence led to 350,000+ orders and 25% annual growth. Justin opens up about the early struggles, the lessons learned in e-commerce, and how building a small but dedicated team of 10 fueled his success. He discusses the importance of customer trust, product quality, and word-of-mouth growth in scaling a business. Listeners will gain powerful insights into resilience, sales focus, and creating long-term business impact. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? Justin Snyder said that the hardest thing in growing a small business is knowing what to do next. He explained that making the right decision at the right time is critical, because the wrong move can set the business back. Over 20 years of experience taught him to step back, look at things from a bird's-eye view, and carefully decide the next logical step for growth. What's your favorite business book that has helped you the most? Justin Snyder shared that his favorite business book is “Unreasonable Hospitality” by Will Guidara, which he loved because it highlights the power of going to extremes to please and wow customers. He also mentioned another impactful read from his younger years, “What They Don't Teach You at Harvard Business School” by Mark H. McCormack, which had a profound influence on his business mindset. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Justin Snyder recommends the Founders Podcast for its inspiring stories of entrepreneurs across history that remain highly relevant today. He highlights how hearing about their obsession with being exceptional motivates him to push boundaries. Justin also values business and marketing books, such as Unreasonable Hospitality and What They Don't Teach You at Harvard Business School. For daily learning, he listens to hours of podcasts and reads articles to sharpen his skills. He believes that continuous exposure to these resources fuels innovation and helps small business owners grow with focus and resilience. What tool or resource would you recommend to grow a small business? Justin Snyder recommends keeping things simple and focusing on tools that truly move the needle for small business growth. For him, the most valuable “resource” has been a lean mindset – taking consistent daily action to grow, maintaining operational control, and prioritizing product quality over flashy systems. He stresses that even without outside funding or expensive software, small businesses can thrive by using practical tools like integrated order management systems, building customer trust through branding, and always focusing on sales and marketing as the core drivers of growth. What advice would you give yourself on day one of starting out in business? Justin Snyder said that if he could give himself advice on day one of starting his business, it would be to use time wisely. In the early days, he often spent hours on small website tweaks or tasks that didn't materially impact growth, simply because he thought he had to work nine-to-five like a regular job. Looking back, he wishes he had focused more on activities that truly moved the business forward, like reaching new customers and driving sales. His advice is to always prioritize the tasks that create real growth, rather than getting lost in busy work. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: If you take one small step every day to grow your business, in a year you'll have taken 365 steps forward – Justin Snyder Don't waste time on busy work; focus only on what truly moves your business forward – Justin Snyder As a founder, your number one job is sales and marketing—without sales, there is no business – Justin Snyder      

In this episode of Grow a Small Business, host Troy Trewin interviews Adriana Brusi, founder of Crowds Now, takes us through her entrepreneurial journey from restaurants and a chocolate franchise to creating an innovative app with over 500K users. Crowds Now empowers everyday people to earn as brand ambassadors, redefining influencer marketing while helping businesses grow and communities thrive. In this episode, Adriana shares her insights on resilience, scaling ventures, and building lasting impact through innovation and people-first leadership. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here.   Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? Adriana Brusi shared that the hardest thing in growing a small business is managing people. She explained that even one toxic hire can destabilize a company, making recruitment, culture protection, and team management the most challenging aspects of scaling successfully. What's your favorite business book that has helped you the most? Adriana Brusi shared that her favorite business book, which has helped her the most, is Unreasonable Hospitality. She recommends it even for those outside the hospitality industry, as it offers powerful lessons on service, leadership, and creating exceptional customer experiences. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Adriana Brusi shared that one of the great podcasts she recommends for professional development is Diary of a CEO. She values its diverse topics and practical insights, noting that it provides a wide range of perspectives useful for entrepreneurs looking to grow a small business. What tool or resource would you recommend to grow a small business? Adriana Brusi shared that a key tool she recommends for growing a small business is a CRM system. She emphasized that it doesn't need to be complex – platforms like Constant Contact, Campaign Monitor, or Mailchimp are enough – as long as they help maintain data integrity, manage customer relationships, and drive growth effectively. What advice would you give yourself on day one of starting out in business? Adriana Brusi shared that the advice she would give herself on day one of starting out in business is to “just keep going.” She explained that the journey will be hard and messy, with moments of doubt and setbacks, but persistence and resilience are what ultimately lead to success. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: Hire the person, not the resume – skills can be taught, values cannot – Adriana Brusi In business, resilience turns obstacles into stepping stones – Adriana Brusi Your people are your greatest asset—or your biggest liability – Adriana Brusi      

What makes a business unforgettable—not just useful, but rave-worthy? How do some entrepreneurs create moments so memorable, customers can't help but spread the word? If you're aiming to build something that truly stands out, this episode is your starting point.Inspired by Will Guidara's bestselling book Unreasonable Hospitality, Omar shares five standout lessons that go far beyond the restaurant world. You'll explore Guidara's powerful ideas on how small gestures, thoughtful service, and unexpected generosity can transform any business into a memorable experience. Omar unpacks the book's most actionable takeaways and explores how you can apply them to your own brand, no matter your industry or budget.Ready to deliver something unforgettable? Smash that play button at the top of this page and dive into Omar's breakdown of Unreasonable Hospitality—you'll walk away with fresh ways to turn everyday interactions into extraordinary ones.Unreasonable Hospitality by Will GuidaraWatch the episodes on YouTube: https://lm.fm/GgRPPHiSUBSCRIBEYouTube | Apple Podcast | Spotify | Podcast Feed

Click here to listen to the full episodeExtraordinary hospitality is a powerful competitive advantage. In this episode, Will Guidara explains how he transformed his New York City restaurant into the best in the world by creating bespoke experiences for customers and shares how any business can succeed by being more intentional and creative to build meaningful relationships with those they serve. YOU WILL LEARN:· The critical difference between hospitality and service. MENTIONED IN THIS EPISODE: “Unreasonable Hospitality,” by Will Guidara www.unreasonablehospitality.com NOTEWORTHY QUOTES FROM THIS EPISODE: “Service is effectively fulfilling the base level promise. Hospitality is how you make the people feel when you provide that service.” – Will Guidara “Sometimes you just need to slow down to speed up; we shouldn't always try to multitask and be efficient.” – Will Guidara “It's not the cost of the gesture that matters, it's how it makes people feel.” – Will Guidara “It feels great to make other people feel good.” – Will Guidara “The only advantage that exists in the long term comes from hospitality, from consistently and generously investing in relationships because they take time to build and, if you build them in the right way, they take a long time to erode.” – Will Guidara Hosted on Acast. See acast.com/privacy for more information.

292: Hospitality is Profitable for Everyone Welcome to today's episode! With me is Rick Campos — a recovering interior designer, podcast host, and design business coach. Rick is certified in Coaching the Unreasonable Hospitality methodology, and we're diving into what it really means to go beyond service and show up with true hospitality. Stick around for practical insights and action items you can start using right away in your interior design business. Topics Mentioned: Hospitality Community Intentionality Listening Key Thoughts:  Recognizing where the client touch points are and recognizing the likes and the wants and the desires of that individual client actually slows us down enough to make it an intentional meeting so that we can make sure we're touching all of the things that matter to them.  Michele Williams      I have tested the theory, and it does work because it means you're listening, and all of a sudden that evokes an emotion, a feeling, and that's what makes a true impact. It's what makes an ordinary moment extraordinary.  Rick Campos    The nice thing is you can build it into the business and it's not an accidental. These things are very thought out and planned for even within individual budgets. Michele Williams    Those are the moments that we focus on, that we drill into. Not the big moments that everyone else is paying attention to because everyone else is already doing it. It's those little moments that's going to set you apart.  Rick Campos    Contact Michele: Email: Team@ScarletThreadConsulting.com Facebook: Scarlet Thread Consulting Instagram: @ScarletThreadATL Website: ScarletThreadConsulting.com LinkedIn: Michele Williams   Contact Rick: Email: rick@designbizsurvivalguide.com     Instagram: @Designbizsurvivalguide Website: Design Biz Survival Guide   References and Resources: Work with Me The Designers' Inner Circle - Become a Member Today    CFO2Go Metrique Solutions Unreasonable Hospitality by Will Guidara Secret Service: Hidden Systems That Deliver Unforgettable Customer Service by John R. DiJulius III Banana Ball: The Unbelievably True Story of the Savannah Bananas by Jesse Cole 7 Days Out on Netflix, SE 1; episode 7

Dave and Chris start the episode by making PODCAST HISTORY (and avocado toast)! They then discuss knives and knife safety: one of the significant dangers in both homes and professional kitchens. Dave and Chris finish with talk of Episodes 1-5 of ‘The Bear' Season 4—the two dive into the chefs' reactions to bad reviews, predatory investors, the Bear employee that they think is letting the team down, and more. Learn more about JJ's Lone Daughter Ranch: https://www.instagram.com/jjslonedaughterranch/?hl=en  Learn more about Bob Kramer knives: https://kramerknives.com/  Learn more about Korin knives: https://www.korin.com/  Learn more about Kappabashi Japan: https://www.kappabashi.or.jp/ Follow Little Meg on Instagram: https://www.instagram.com/little_meg_siu_meg/?hl=en  Check out the Zwilling Santoku that Dave talked about: https://www.zwilling.com/us/zwilling-pro-5.5-inch-hollow-edge-santoku-knife-38408-143/38408-143-0.html?srsltid=AfmBOoqTVGfZjpzcFtDT_un1wLzxSfY_7MyBQ5ja-7RTQvPvqZvTHLSy  Learn more about The Bear: https://www.hulu.com/series/05eb6a8e-90ed-4947-8c0b-e6536cbddd5f  Watch our episode with Besha Rodell on food criticism: https://www.youtube.com/watch?v=xDExaf35qDM&t=2317s Watch our episode with Paul Carmichael on Kabawa: https://www.youtube.com/watch?v=J6gvc7ICJto&t=1s Read the great Kabawa review in the New York Times: https://www.nytimes.com/2025/07/08/dining/kabawa-restaurant-review.html  Learn more about Kabawa: https://www.instagram.com/kabawa/?hl=en Learn more about Michelin guide: https://guide.michelin.com/en  Watch our episode with the Anajak Thai team on wine: https://www.youtube.com/watch?v=eBhFRoT9Pgs&t=6s Watch our episode with Will Guidara on Unreasonable Hospitality: https://www.youtube.com/watch?v=YyFveotyzTA&t=3253s Learn more about Meadowood: https://meadowood.com/dining/  Watch our episode with Gerrit Cole: https://www.youtube.com/watch?v=BX2CV5gFz4Y Learn more about Per Se: https://thomaskeller.com/perseny/ Learn more about Jonathan Benno's new 425 restaurant: https://www.425parkrestaurant.com/  Learn more about Mugaritz: https://www.mugaritz.com/ Send in your Ask Dave questions to https://forms.gle/wdPsZBXXx48Zq4vu8 or askdave@majordomomedia.com.Subscribe to the show on YouTube: https://www.youtube.com/@thedavechangshow.Subscribe to Recipe Club on YouTube: https://www.youtube.com/@recipeclubofficial.Submit your favorite food moments in your favorite movies to majorfoodporn.com.Join our community Discord on majordomo.com. Hosts: Dave Chang and Chris Ying Majordomo Media Producer: David Meyer Spotify Producer: Felipe Guilhermino Editor: Cameron Dinwiddie Learn more about your ad choices. Visit podcastchoices.com/adchoices

 The Beef is gone. 'The Bear' (Season 2) is here. Dave and Chris start by talking about how underrated Chicago is as a food city and how it lends itself to culinary innovation. They then break down Season 2 of 'The Bear,' from poaching chefs to expediting. They talk some Sydney leadership criticism, the realities of the famous "Forks" episode, and how Carmy's relationship reflects real chef relationships. They finish with a MOIF about restaurants with wait lists you can join remotely. Listen to this episode, Chef! Catch up on Season 2 of The Bear here: https://www.hulu.com/series/05eb6a8e-90ed-4947-8c0b-e6536cbddd5fWatch our episode on Season 1 of The Bear here: https://youtu.be/gyFHTAZcDXgWatch the Happy Hour episode of Recipe Club here: https://youtu.be/6Vz1Dy75oKMLearn more about Avec here: https://www.avecrestaurant.com/Learn more about Kasama here: https://www.kasamachicago.com/Learn more about Pizza Lobo here: https://www.pizzalobo.com/Learn more about Publican Quality Meats here: https://www.publicanqualitymeats.com/Learn more about Ever here: https://www.ever-restaurant.com/Learn more about Alinea here: https://www.alinearestaurant.com/Learn more about Charlie Trotter's here: https://www.charlie-trotters.com/Listen to the past episode with Alex Stupak here: https://open.spotify.com/episode/1Jj55QsGmLU2RAj3UiZo94Read the NYT's 25 Years of Dining in New York City here: https://www.nytimes.com/interactive/2025/05/06/dining/25-years-nyc-restaurants.htmlRead William Grimes's NYT WD-50 Review from 2003 here: https://www.nytimes.com/2003/06/18/dining/restaurants-chef-s-second-course-is-food-for-thought.htmlWatch Dave and Rene Redzepi on Mind of a Chef here: https://youtu.be/m9eoysWdxLc?si=UjfCrnJcbvtrtFc3Learn more about Single Thread here: https://singlethreadfarms.com/restaurant/Watch the past episode with Will Guidara on Unreasonable Hospitality here: https://youtu.be/YyFveotyzTAWatch the past episode with Paul Carmichael on Kabawa here: https://youtu.be/J6gvc7ICJtoRead the NYT's 100 Best Restaurants In New York City 2025 List here: https://www.nytimes.com/interactive/2025/dining/best-nyc-restaurants.htmlSend in your questions to askdave@majordomomedia.com.Subscribe to the show on YouTube: https://www.youtube.com/@thedavechangshow.Subscribe to Recipe Club on YouTube: https://www.youtube.com/@recipeclubofficial.Submit your favorite food moments in your favorite movies to majorfoodporn.com.Join our community Discord on majordomo.com. Hosts: Dave Chang and Chris Ying Majordomo Media Producers: Kelsey Rearden and David Meyer Spotify Producer: Felipe Guilhermino and T Cruz Editor: Stefano Sanchez Learn more about your ad choices. Visit podcastchoices.com/adchoices

What do a fine dining maitre d. A magician burying cards in a backyard and a toddler looking for Elsa have in common? They all show us that magic still exists. If we're willing to care more, than seems reasonable. In this episode, Will Guidara, who's a former co-owner of 11 Madison Park, which was once named the best restaurant in the world, the author of Unreasonable Hospitality and advisor on the hit series The Bear, shares how he transformed a restaurant into the best in the world not through perfection but through moments of radical hospitality. Whether it was sending out hot dogs on fine China or designing hand signals to pour water silently. It was never only about the food, it was about making people feel seen. This is a conversation about joy, about seeing service not as subservience, but as nobility and the kind of creativity that invites connection.The Tao Te Ching is one of those books I keep coming back to. Ancient wisdom, wrapped in poetry, that somehow feels more relevant every year. Like this line: “If you look to others for happiness, you will never be happy. If your well-being depends on money, you will never be content.“Simple. Clear. Actually useful.I've teamed up with Rebind.ai to create an interactive edition of the Tao—forty essential verses, translated into plain, everyday language, with space to reflect, explore, and ask questions. It's like having a conversation not just with the Tao, but with me too. If you're looking for more clarity, calm, or direction, check it out here.Key Takeaways:The concept of hospitality and its significance in various aspects of life.Insights from the restaurant industry and the transformation of dining experiences.The balance between kindness and excellence in service.The importance of making people feel seen and valued.The idea of “unreasonable hospitality” and exceeding expectations.The role of creativity in building meaningful connections.The impact of self-care and generosity in service roles.Navigating relationships and managing people effectively.The value of criticism as an investment in personal growth.The importance of community and connection in fostering relationships.Will Guidara: Website | Instagram | LinkedInIf you enjoyed this conversation with Will Guidara, check out these other episodes:How to Connect More Deeply With the World with James CrewsHow to Unlock the Secret Language of Connection with Charles DuhiggFor full show notes, click here!Connect with the show:Follow us on YouTube: @TheOneYouFeedPodSubscribe on Apple Podcasts or SpotifyFollow us on InstagramSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Dave introduces today's guest, Will Guidara, author of ‘Unreasonable Hospitality,' and his storied culinary background. Dave then interviews Will and they talk about Will's philosophies on hospitality, the influence of Danny Meyer's approach to hospitality, problem-solving, and having a positive attitude regarding work. Dave finishes with an Ask Dave. Listen to the previous DCS episode with Will here: https://open.spotify.com/episode/0356ddrsgQgqDbWQOUw2J9?si=EW6uezCeRE2vFnmvVLAnlw Purchase ‘Unreasonable Hospitality' here: https://www.unreasonablehospitality.com/#TheBook Check out Will's newsletter here: https://www.unreasonablehospitality.com/newsletter Check out past speakers at The Welcome Conference here: youtube.com/@TheWelcomeConference Send in your questions to askdave@majordomomedia.com Subscribe to the show on YouTube: https://www.youtube.com/@thedavechangshow Subscribe to Recipe Club on YouTube: https://www.youtube.com/@recipeclubofficial Submit your favorite food moments in your favorite movies to majorfoodporn.com Join our community discord on majordomo.com Host: Dave Chang and Chris Ying Guests: Will Guidara Video/Audio Producer: Felipe Guilhermino Majordomo Media Producers: Kelsey Rearden and David Meyer Editor: Stefano Sanchez Learn more about your ad choices. Visit podcastchoices.com/adchoices