Podcasts about unreasonable hospitality

This week on The Sharing Grace Podcast, Pastor Brandon sits down with Pastor Mark and CAV CFO Cliff Miller to unpack the core church value of Generosity. From Paul's advice to Timothy in 1 Timothy 6, they explore how contentment, godliness, and trust in God's provision shape our giving, and why generosity reflects the heart of God.They also share practical tips for stewarding resources well, avoiding modern traps of wealth, and experiencing the joy of giving in everyday life.Books & Resources Mentioned:

This week on The Sharing Grace Podcast, Pastor Brandon sits down with Pastor Mark and CAV CFO Cliff Miller to unpack the core church value of Generosity. From Paul's advice to Timothy in 1 Timothy 6, they explore how contentment, godliness, and trust in God's provision shape our giving, and why generosity reflects the heart of God.They also share practical tips for stewarding resources well, avoiding modern traps of wealth, and experiencing the joy of giving in everyday life.Books & Resources Mentioned:

What if standing out in the short-term rental industry isn't just about the property—but the experience you create?In this episode, I sit down with Candice Menard, the powerhouse behind Rent It Like a Saint, to explore the transformative philosophy of “Unreasonable Hospitality.” Candice isn't just managing rentals—she's redefining modern hosting by crafting heart-centered guest experiences that turn first-time visitors into lifelong fans.Candice shares her inspiring journey from long-term property management to becoming a visionary in short-term rental hospitality. She breaks down how understanding her ideal guests—hardworking professionals who crave comfort, connection, and care—helped her anticipate needs before they were spoken, setting a new gold standard for guest experience.We also dive into Travel Like a Saint, her complementary travel service that elevates the guest journey from start to finish. Candice reveals how she blends technology with personal touch through AI-assisted communication, community partnerships, and holistic brand storytelling that keeps guests coming back.This episode is a must-listen for hosts and entrepreneurs ready to elevate their hospitality game. Candice's story is a masterclass in business growth, intentional service, and brand differentiation—proving that true success comes from serving with heart, purpose, and a touch of the extraordinary.HIGHLIGHTS AND KEY POINTS:[01:00] A short introduction about our guest Candice Menard and how did she get into short-term rental business[02:57] Candice's approach to embracing unreasonable hospitality and gaining clarity on her ideal guest to elevate the guest experience[06:24] Candice talks about how an unexpected Airbnb booking helped her discover her ideal guests and shape the future direction of her rental business[08:42] How Candice brings “unreasonable hospitality” to life by anticipating guest needs through fast communication, personalization, and gratitude[12:33] Candice explains how she blends AI with human communication to deliver efficient yet personal guest experiences[15:43] How the idea of “unreasonable hospitality” inspired Candice to expand from Rent It Like a Saint into a full travel service with Travel Like a Saint[18:35] Candice explains how she promotes Travel Like a Saint across multiple channels and the enthusiastic feedback she's received from guests[20:33] Candice details the foundational systems she built within Rent It Like a Saint to free up her time and focus for launching Travel Like a Saint[23:23] How Candice' involvement in the Louisiana Travel Summit unexpectedly turned into an opportunity to build stronger ties within her local community[28:06] Candice offers thoughtful, grounded advice for anyone who wants to infuse the spirit of “unreasonable hospitality” into their business[32:00] The lightning round Golden Nuggets:“Providing excellent world class customer service is the best way to get those five star reviews.”“The most valuable asset you can have in your hosting arsenal is your speed of communications.”“Relationships are where referrals come from.”“What's important to you, what's important to your guests, find your who's that can make that connection to get your puzzle piece...

Are AI tools in the classroom just time-savers, or can they have genuine educational value?In a must-watch TWiST 500 interview, Alex chats with Magic School founder (and former principal) Adeel Khan about how AI tools can make teachers more effective, and keep students inspired, without just doing all the work for them. He talks about turning an AI chatbot into a true assistant teacher, that keeps the lessons balanced yet challenging, and particularly empowers classroom novices and non-professionals.THEN… is 6 years too long for employees to wait to vest? Is this just another founder trying to reinvent EVERYTHING, just because they can't resist? Ramp CEO Eric Glyman joins Jason and Alex to answer pressing founder questions from viewersPLUS there's a new entrant in our Gamma Pitch Deck competition, and it's so compelling, Jason can't wait to invest! Kris Canete of On the Fly Energy tells us about America's fragile power grid and his elegant solution: flywheel energy storage!Timestamps:0:00 - Welcome to TWiST!02:59 - Former principal Adeel Khan of TWiST 500's Magic School AI tells us why “teachers are magic”09:41 - Goldbelly ships America's most delicious, iconic foods nationwide! Get 20% off your first order by going to Goldbelly.com and using the promo code TWiST at checkout.10:50 - How AI tools can particularly help out classroom novices and non-pros who are just getting started20:57 - Check out the online payroll and benefits experts with software built specifically for small business and startups. Try Gusto today and get three months FREE at Gusto.com/twist.26:58 - How Magic School stays ahead of shifting standards across different states and regions32:57 - Zite is the fastest way to build *business software* with AI. Build apps, forms, websites and portals that connect to the tools you already use. Go to *zite.com/twist* to get started.33:30 - Why the best feedback Adeel ever got came from a teenager36:30 - Making AI a true assistant teacher, that keeps lessons balanced yet challenging38:38 - Is a 6-year vesting schedule too aggressive? Eric Glyman responds.41:00 - When even ambitious founders should sometimes just accept a standard deal.57:33 - What IS flywheel energy storage?01:00:00 - Why Jason loves the Fly Energy Gamma pitch and wants to invest right now.01:34:13 - Gamma Outro*Subscribe to the TWiST500 newsletter: [https://ticker.thisweekinstartups.com](https://ticker.thisweekinstartups.com/)Check out the TWIST500: [https://www.twist500.com](https://twist500.com)Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp*Follow Lon:X: https://x.com/lons*Follow Alex:X: https://x.com/alexLinkedIn: [⁠  / alexwilhelm  ](  / alexwilhelm  )*Follow Jason:X:   / jason  LinkedIn: [  / jasoncalacanis  ](  / jasoncalacanis  )Great TWIST interviews: [Will Guidara,](   • Lessons in Unreasonable Hospitality with W...  ) [Eoghan McCabe](   • Great Builders & Success First with Interc...  ), [Steve Huffman](https://podcasts.apple.com/us/podcast..., [Brian Chesky](https://podcasts.apple.com/ca/podcast..., [Bob Moesta,](   • Decoding Customer Insights, Trust, and the...  ) [Aaron Levie](https://podcasts.apple.com/ca/podcast..., [Sophia Amoruso](https://podcasts.apple.com/ca/podcast..., [Reid Hoffman](https://podcasts.apple.com/ca/podcast..., [Frank Slootman](https://podcasts.apple.com/ca/podcast..., [Billy McFarland](https://podcasts.apple.com/ca/podcast...)*Check out Jason's suite of newsletters: https://substack.com/@calacanis*Follow TWiST:Twitter:   / twistartups  YouTube:    / thisweekin  Instagram: [  / thisweekinstartups  ](  / thisweekinstartups  )TikTok:   / thisweekinstartups  Substack: [https://twistartups.substack.com](

Happy Woo Wednesdays! Carissa Woo Here!In this episode of Get a Heck Yes, I sit down with Jake Wysocki, founder of IntentionCraft, to talk about how to deliver a world-class client experience that turns happy clients into raving superfans.Jake shares practical ways to infuse intention into every touchpoint—from first inquiry to final delivery—and why going the extra mile isn't just about service, it's about strategy. We dig into: How to build trust and wow clients without burning out The mindset shift from “serving clients” to “crafting experiences” Why your workflow is part of your marketing Real-life examples from creative businesses doing it rightIf you've ever wondered how to make your clients feel something deeper and keep coming back for more, this episode will light you up.

  With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   In This Episode: Ever stop mid-holiday hustle in your retail shop and think, “Why am I even doing this? Does this even matter?” This episode dives straight into that question. I'm sharing how meaningful connection - not just transactions - creates the kind of community and joy that keep both you and your customers coming back. You'll learn how to balance a strong back of house (all the CEO work I talk about!) and a remarkable front of house that keeps your customers coming back again and again. Some Highlights from this session: Why human connection is your shop's secret superpower How to blend “back of house” structure with “front of house” heart Ways to intentionally design remarkable in-store experiences and make your customers feel like they belong in your store Providing small, unexpected moments to your customers makes them feel seen and valued, building a truly memorable brand Your Next Steps: Grab your journal and put some thought into these questions: “Why does your shop exist? How does your business make people feel? Is it worthwhile and fulfilling to you?” Listen in to the Holiday Podcast Playlist to get yourself on the fast track to success in every aspect of your retail business this holiday season. Check out these book recommendations: The Art of Gathering by Priya Parker and Unreasonable Hospitality by Will Guidara. Get an application in for my Level Up Mastermind. On top of high touch coaching with me, you'll meet retailers from all over the world doing really awesome things. Plus, we are planning a meet-up again this year in my tiny fishing village. :)  Related podcasts we think you'll like:  CST Holiday Podcast Playlist About your host, Wendy Batten   In case we haven't met yet, I'm Wendy Batten, retail business coach and founder of the Retailer's Inner Circle. With over 30 years of experience running successful businesses, I now help independent shop owners grow profitably and sustainably—with more confidence and joy. I've had my own business columns in featured magazines, such as What Women Create and other top publications, worked with some of the top industry brands as retail care manager, and I've supported hundreds of retailers through coaching, speaking, my programs, and this podcast.  For more support from Wendy   Join Wendy's CEO Planning Session for Retailers Retailer's Inner Circle - Join Wendy inside the best retailer's community Free resources for shop owners   Hang out and connect with Wendy on IG    All of Wendy's current programs and services for shop owners can be found HERE.  Never miss an episode! Subscribe to the Creative Shop Talk Podcast and get the tools, inspiration, and strategies you need to thrive as an independent retailer.Click here to subscribe to iTunes!  Loved the episode? Leave a quick review on iTunes- your reviews help other retailers find my podcast, and they're also fun for me to go in and read. Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. So grateful for you! Thank you!

In this episode of Convergence.fm, Ashok Sivanand sits down with Farhan Thawar, Head of Engineering at Shopify, to go behind the scenes of how Shopify not only keeps pace with rapid change but leads it.  The discussion explores how Shopify became one of the first platforms to allow merchants to sell products directly inside ChatGPT, why that move challenges Amazon's dominance, and what it takes to build a company that learns faster than it fails.  Farhan explains the systems that make being first repeatable rather than accidental, including Shopify's internal LLM proxy, MCP servers, experimentation culture, and democratized tooling.  If you are a CEO, COO, or CTO looking to scale through culture, systems, and intentional technology adoption, this episode shows what it looks like to operate with conviction and long-term relevance. Key Topics and Moments: Shopify and OpenAI's commerce integration. The same day OpenAI enabled in-chat shopping, Shopify merchants were already live. Farhan explains what it takes for a company of Shopify's size to move with that kind of speed Competing with Amazon through culture, not size. Shopify has 3,000 engineers compared to Amazon's 35,000+, yet continues to outpace bigger players by focusing on coherence, focus, and empowered execution rather than bureaucracy and scale. The meaning behind Tobi Lütke's April AI memo. Farhan discusses how Shopify operationalized its “AI is non-optional” stance, what baseline expectations look like, and how performance is evaluated in an AI-native organization. AI reflexivity and the “three buckets.” Farhan explains how teams are taught to recognize “AI not allowed,” “AI optional,” and “AI mandatory” problems so that employees develop instinct for when to reach for AI — and when to pick up the screwdriver. The risk of ‘vibe coding' and why hand tools still matter. Farhan shares lessons from real incidents inside and outside Shopify, like the Cloudflare outage caused by unreviewed AI-generated code, and how engineering leaders teach judgment, not just prompting. The LLM Proxy and MCP Servers. Inside look at how Shopify democratized AI across departments by building an internal platform that connects all major models and corporate data sources, enabling every employee to build workflows and ask intelligent questions — not just engineers. AI budgeting vs. SaaS budgeting. Farhan explains why AI usage isn't treated like traditional SaaS spend and how Shopify encourages heavy experimentation by rewarding impact rather than punishing token consumption. Experimentation as a system. How teams are encouraged to show work at 20%, not 80%, and why the speed of learning, not perfection, is the true productivity metric. Subtraction as leadership. Farhan shares how founders and executives must delete outdated processes, rules, and layers of bureaucracy to make room for new ideas — why process should only exist if it makes something possible or 10x better. Hiring and growing AI-native talent. Why Shopify doubled down on internships, hiring 1,000 interns this year and next, and how younger engineers push full-timers to stay current by being born AI-native “centaurs.” Responsibility versus accountability. Why leaders can delegate tasks but not responsibility, and how to stay in the work without disempowering the team. Certainty as intolerance. Farhan's reflection on why overconfidence kills creativity, and how leaders can replace fixed beliefs with wayfinding, curiosity, and adaptive decision-making. Rapid-fire reflections for CEOs. Ashok and Farhan close with lessons on showing unfinished work, modeling curiosity, and removing friction as a cultural operating system. Who Should Listen: Mid-market CEOs, COOs, and CTOs building adaptable organizations that can scale.  Leaders focused on culture and transformation, not just technology adoption.  Operators who want to apply product thinking and modern software practices to traditional industries. Notable Quotes: “We have a baseline expectation of using AI. If you have two people, one using AI and one not, they will both be evaluated the same.” – Farhan Thawar on AI usage expectations  “We don't like waste, but we don't have limits. If you believe in your workflow, use the best model for your problem solving.” – Farhan Thawar on AI token cost and consumption   “You can now buy directly in chat from Shopify merchants. That is a major shift in how people discover and buy online.” – Ashok Sivanand on Shopify launching all their merchants on ChatGPT's Shop feature on the very day it was launched  Related Reading and References: Shopify Blog: Shopify and OpenAI bring commerce to ChatGPT (official announcement) - https://www.shopify.com/news/shopify-open-ai-commerce?podconvergence   Reuters: OpenAI partners with Shopify, Stripe, and others to expand ChatGPT integrations - https://www.reuters.com/world/americas/openai-partners-with-etsy-shopify-chatgpt-checkout-2025-09-29/?podconvergence   TechCrunch: Inside Tobi Lütke's AI Memo and Shopify's Cultural Shift - https://techcrunch.com/2025/04/07/shopify-ceo-tells-teams-to-consider-using-ai-before-growing-headcount/?podconvergence  Farhan's opinions about token consumption - https://x.com/fnthawar/status/1930367595670274058  Farhan's article about “looking stupid”- https://medium.com/helpful-com/why-looking-stupid-is-my-superpower-2ee3fe00a748?podconvergence  The Convergence.fm first episode with Farhan in 2024 - https://convergence.fm/episode/from-code-to-culture-how-shopify-thrives-under-farhan-thawars-thought-leadership  The Convergence.fm Episode about Tobi Lütke's leaked AI memo mandate, and our 6 takeaways - https://convergence.fm/episode/shopifys-leaked-ai-mandate-explained-6-takeaways-for-your-product-team  Tobi's memo Tweet - https://x.com/tobi/status/1909231499448401946 Unreasonable Hospitality (book) - https://www.amazon.com/Unreasonable-Hospitality-Remarkable-Giving-People/dp/0593418573  Farhan's Twitter (public handle) - https://x.com/fnthawar  Reflection and Action Steps: Start with your mission. Before choosing tools, clarify what problem you are solving and what your business stands for.  Enable your team. Ask whether you are removing barriers or creating them.  Are employees empowered to experiment?  Model the change. Use AI tools yourself. Share your learnings, wins, and failures openly. F Foster learning. Consider introducing internal forums or “thinking clubs” that encourage curiosity and reflection across your team.  

In Part 2 of The Dwayne Kerrigan Podcast with John Karpov, founder and CEO of Action Home Services, Dwayne and John go even deeper into the mindset and systems behind Action Home Services(AHS), a leading landscaping and exterior construction company serving Toronto and the Greater Toronto Area. From almost losing his residency to scaling an $8M business while facing deportation, John shares how he built structure, leadership, and culture around his immigrant grit. He opens up about redefining fulfillment, transitioning from survival mode to leadership, and how relentless personal growth became the cornerstone of his company's 50% year-over-year growth.John reveals his leadership playbook — from reading 2 books a month to building over 1,000 SOPs and investing $1.5M in professional development for his team — and how staying humble, hungry, and human is what keeps him grounded through every phase of growth.If Part 1 was about survival, this episode is about scaling — with purpose, structure, and soul.Listen to Part 1 HEREWatch Part 1 HERETimestamps[00:00:00] — Dwayne opens with: “You can only run a business so long by running the fastest.”[00:01:00] — John's incredible story of his wife's visa approval and their shared “never give up” destiny.[00:05:00] — The immigration battle: how they nearly lost everything waiting for permanent residency.[00:07:30] — The miracle timing that let them stay in Canada and the lessons learned living on the edge.[00:10:00] — Reinvesting every dollar into the business while facing uncertainty.[00:13:00] — Scaling to $10M+ before age 25 — and not feeling like it's an accomplishment.[00:17:00] — Dwayne and John explore scarcity versus hunger — and how the immigrant mindset fuels drive.[00:19:00] — John on never feeling “done” and why fulfillment comes from helping others succeed.[00:22:30] — The breakthrough realization: happiness is in the journey, not the destination.[00:26:00] — Daily fulfillment rituals: reading, training, and prioritizing sleep.[00:29:00] — Building structure and delegation into the company's DNA — leadership by design.[00:31:00] — Creating organizational charts, head of departments, and scaling through people.[00:35:30] — Learning to lead through education: 100+ conferences and a book club culture.[00:38:00] — Investing $1.5M in personal and professional development and $40K in books.[00:41:00] — Company reading list and rewards program: from “Unreasonable Hospitality” to “Good to Great.”[00:45:00] — John's transparent leadership: open-book finances, KPI education, and growth accountability.[00:49:00] — Over 1,000 SOPs: how structure scales culture.[00:53:00] — Turning every mistake into a process and every error into a lesson.[00:56:00] — The ROI of structure: new managers finally saying, “I love that it's organized.”[00:58:00] — Why immigrants often make exceptional employees — grit meets gratitude.[01:00:30] — Dwayne's reflection on the power of sacrifice and the immigrant spirit.[01:02:00] — John's final advice: “If you need my help with your business, I'll be there for you.”Key...

Scott and Noah unpacks agency growth that actually moves the needle for Amazon sellers. They tackle conference takeaways, real playbooks for managing hundreds of brands, and how “unreasonable hospitality” builds sticky B2B relationships. You will hear how top teams stay resilient, communicate proactively, and keep speed and flexibility at the center of every client touchpoint. Also learn how AI is reshaping product discovery on Amazon, from ChatGPT workflows to Rufus and what that means for ranking, conversion, and revenue. Instead of chasing vanity metrics, Scott and Noah show how to optimize for sales and profitability first, with SEO as a supporting lever. If you run an Amazon agency or lead an in-house marketplace team, this episode is your roadmap to faster growth, smarter tools, and happier clients. Episode Notes: 00:50 - Noah Wickham Introduction 02:25 - E-commerce Beginnings and Favorites 04:20 - Joining My Amazon Guy 05:24 -  Leadership Journey with Steven Pope 09:55 - What Amazon Sellers Value 11:00 - The Four Pillars of Amazon Success 11:59 - Amazon Accelerate 13:35 - Amazon's AI Strategy and New Tools 15:45 - Building an AI Tool for Amazon Sellers 19:17 - Adapting to AI Search Behavior 20:25 - The Rise and Adoption of Rufus 21:55 - Golden Seller Awards 24:06 - Managing Hundreds of Seller Accounts 27:10 - The Importance of Speed and Execution 28:20 - Unreasonable Hospitality in B2B Contexts 29:10 - Fast Onboarding and Proactive Communication 31:04 - Business Growth, Innovation, and Culture Sellers United 2025 Related Post: Top 10 Creator Brands on Amazon in 2025 How to Reach Noah: LinkedIn: linkedin.com/in/noahwickham/ Scott's Links: LinkedIn: linkedin.com/in/scott-needham-a8b39813 X: @itsScottNeedham Instagram: @smartestseller YouTube: www.youtube.com/@smartestamazonseller2371 Newsletter: https://www.smartscout.com/newsletter-sign-up Blog: https://www.smartscout.com/blog

Is your next open house a missed opportunity? Let's learn how to create buzz, build trust, and get your calendar booked solid!In this episode, we reveal how to transform your practice's open house event into an inviting social gathering that builds trust and enthusiasm among potential patients. Drawing inspiration from “Unreasonable Hospitality,” we explore powerful tactics like upbeat music, delicious food, and staff whose uniforms spark conversation, all orchestrated to make every guest feel seen, special, and genuinely cared for.You'll discover segment-by-segment breakdowns for unforgettable experiences, from “sterilization theater” demonstrations that build transparency to tech showcases and comfort stations that dissolve fears and spark curiosity. The goal is to tailor every interaction and micro-experience to different visitor groups (families, seniors, cosmetic-curious adults, and more) so everyone leaves with personalized memories and newfound confidence in your practice. Plus, we cover proven conversion techniques, from signature “wow moments” to must-have photo ops, that turn visitors into raving fans and lasting patients. This is your practical playbook for embedding your practice at the heart of your community.What You'll Learn in This Episode:How to create a welcoming, party-like open house atmosphere that puts visitors at ease.Step-by-step strategies for showcasing your team, technology, and commitment to safety.Micro-experience ideas tailored for families, health-first adults, seniors, and employers.Tips to design activities that melt away dental fears and spark conversations.The secret to turning curiosity into commitment with hands-on, transparent demos.Must-have elements for converting attendees into loyal patients on the spot.How to leverage urgency, scarcity, and hospitality to drive signup and action.Memorable touches and “wow moments” that get your event talked about for weeks.Tune in now for open house tips that transform your simple event into the heart of your community!‍‍Learn More About the Ground Marketing Course Here:Website: thedentalmarketer.lpages.co/the-ground-marketing-course-open-enrollment‍Host: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Love the Podcast? Let Us Know How We're Doing on Apple Podcasts!

believe hospitality is so much more than a transaction—it's the heartbeat of creating unforgettable experiences. In today's episode, I'm sharing the benefits of going above and beyond, as laid out in Will Guidara's book Unreasonable Hospitality. I'm diving into how you can take the most impactful lessons from the book and apply them to your short-term rental. Time-stamps:The nobility of hospitality (5:04)Adversity is a terrible thing to waste (9:00)Co-hosting Services (12:00)What would you try if you knew you couldn't fail? (13:17)The opposite of a good idea is also a good idea (14:33)A dream will never come true if you don't say it out loud (15:54)Hospitality is not transactional (19:19)Becoming a Dreamweaver (20:28)Mentioned in This Episode:Co-hosting Services: www.brandandmarket.co/cohosting Book a discovery call with Ali: brandandmarket.17hats.com/p#/schedulingUnreasonable Hospitality: unreasonablehospitality.comThe STR Book Club: thestrbookclub.comBusiness Systems for a Short-Term Rental with Kassie LayneConnect with Ali: Website: brandandmarket.coInstagram: instagram.com/brandandmarket.co

The most profitable car washes we work with have all made the same counterintuitive decision: they stopped obsessing over new customers. After helping 500+ locations transform their businesses, I can tell you exactly why this 'backwards' strategy is making them at least $72,000 more per year per location.In This Episode You'll Learn:✅ Why retention is worth 5X more than acquisition (the math will shock you)✅ The "Unreasonable Hospitality" approach that cuts churn by 25%✅ 6 retention strategies you can implement THIS WEEK (no tech required)✅ The first 30 days system that locks in members for life✅ How to turn cancellations into your biggest profit opportunityTHE RETENTION MATH REVEALED:Average car wash: $75 to acquire a new memberCost to retain a member: $3-5Revenue difference: $360 vs $720 per memberYour potential: $18,000+ annual revenue recovered

This week Sydney Talks about…her favorite business books! Audrey is out teaching kindergarten, so it's just Sydney this week, chatting all about why she recommends this list of books for fellow business owners:#1 - Essentialism by Greg McKeown#2 - You are a Badass by Jen Sincero#3 - Chill and Prosper by Denise Duffield Thomas#4 - Buy Back Your Time by Dan Martell#4b - Unreasonable Hospitality by Will Guidara#5 - $100M Series by Alex Hermozi ($100M Offers, $100M Leads, $100M Money Models)Honorable Mentions: Everything is Figureoutable by Marie ForleoBurn the Boats by Matt HigginsThe Entrepreneur Rollercoaster by Darren HardyThe Big Leap by Gay HendricksEmail us any questions, comments, or episode ideas: podcast@garveysgardens.comFollow our Instagram and send us a DM:⁠ ⁠⁠@GarveysGardensPodcast⁠⁠⁠A refresher on Garvey's Gardens for everyone new listening in:We have so many new listeners we wanted to make sure everyone knows a bit about us as people, and about our Flower Farm and Flower Shop! Sydney: Owner and Farmer-Florist; former teacher; Braves baseball fan; loves reading romcoms and baking in her time away from the shop and farm. Audrey: Shop Associate and Podcast Manager; 1st Year Kindergarten Teacher; vintage VW Racer and Restorer; Newlywed; Grand Junction Native.Garvey's Gardens: Flower Farm and Floral Boutique in Western Colorado! We grow flowers in Palisade throughout the whole year, although most are grown May-October, and those flowers end up in our shop and in our wedding designs for our lucky couples! Our Floral Boutique in Grand Junction, right off of Main St on 5th, is open daily for everyday floral orders, deliveries, gifts, and more! ⁠⁠Visit our website to place a seasonal fresh florals order⁠⁠ in the Grand Junction, Fruita, Loma, Palisade, Clifton, or Whitewater areas!⁠⁠Email List Signup on our Website (weekly emails)⁠⁠⁠⁠Our FREE Wedding Florals Checklist!⁠⁠Our Instagram!⁠⁠ @GarveysGardens⁠⁠⁠ ⁠@GarveysGardensPodcast⁠⁠Our YouTube Channel!⁠ ⁠@GarveysGardens⁠⁠

Throughout history and across religious traditions, countless individuals have been honored for their holiness and devotion. As members of The Church of Jesus Christ of Latter-day Saints, we have this word in the name of our church—it is what we purport to be. But do we fully understand what that entails? Jamin and Ann Rowan recently led a study abroad trip exploring what it means to be and become a saint and on this week's episode, they share what they learned. 2:20- A Study Abroad They Couldn't Refuse 12:07- Peacemakers Needed Everywhere 22:15- The Sacrifices Saints Have Made To Follow Christ 26:34- Unreasonable Hospitality 33:55- Mission Calls Centuries Apart 38:10- Coming Back and Trying Again 39:59- Martyrs 42:41- The Magic of Real Places and Real Stories 46:23- President Hinckley's Mission Letter 52:07- Modern Latter-day Saints in Europe 57:55- The Power of Storytelling 1:04:12- What Does It Mean To Be All In the Gospel of Jesus Christ? “These differences within our families—our immediate families and within our larger human family—are what help us become like God is. We have to come in contact with people that are different than us and listen with those ears of the heart and learn to love each other better...” -Ann Rowan

After a short hiatus, Alex is back—and he's bringing some big energy and even bigger ideas to the Digital Customer Success podcast. In this solo episode, he shares a deeply personal and practical reflection on how we can create magical, human moments in our digital programs—at scale.Inspired by Will Guidara's book Unreasonable Hospitality, Alex explores what it means to go beyond the expected, whether that's sending a baby gift, a surprise mouse (the tech kind), or a handwritten note. The kicker? You can use AI and automation to help you spot those moments—without losing the human touch.You'll learn:Why emotional connection matters more than ever in CXHow to train your systems (and your team) to spot moments of magicReal-world examples you can replicateTools like Gong, Zapier, and Handwrytten in actionIf you're looking for a way to stand out in a sea of digital sameness, this episode's for you. Subscribe and stick around—we're just getting started.Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

In this episode of the Grow A Small Business Podcast host Troy Trewin interviews Justin Snyder, founder of Forest Superfoods, who turned a $250 idea into a global health brand. He shares how his passion for nutrition and persistence led to 350,000+ orders and 25% annual growth. Justin opens up about the early struggles, the lessons learned in e-commerce, and how building a small but dedicated team of 10 fueled his success. He discusses the importance of customer trust, product quality, and word-of-mouth growth in scaling a business. Listeners will gain powerful insights into resilience, sales focus, and creating long-term business impact. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? Justin Snyder said that the hardest thing in growing a small business is knowing what to do next. He explained that making the right decision at the right time is critical, because the wrong move can set the business back. Over 20 years of experience taught him to step back, look at things from a bird's-eye view, and carefully decide the next logical step for growth. What's your favorite business book that has helped you the most? Justin Snyder shared that his favorite business book is “Unreasonable Hospitality” by Will Guidara, which he loved because it highlights the power of going to extremes to please and wow customers. He also mentioned another impactful read from his younger years, “What They Don't Teach You at Harvard Business School” by Mark H. McCormack, which had a profound influence on his business mindset. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Justin Snyder recommends the Founders Podcast for its inspiring stories of entrepreneurs across history that remain highly relevant today. He highlights how hearing about their obsession with being exceptional motivates him to push boundaries. Justin also values business and marketing books, such as Unreasonable Hospitality and What They Don't Teach You at Harvard Business School. For daily learning, he listens to hours of podcasts and reads articles to sharpen his skills. He believes that continuous exposure to these resources fuels innovation and helps small business owners grow with focus and resilience. What tool or resource would you recommend to grow a small business? Justin Snyder recommends keeping things simple and focusing on tools that truly move the needle for small business growth. For him, the most valuable “resource” has been a lean mindset – taking consistent daily action to grow, maintaining operational control, and prioritizing product quality over flashy systems. He stresses that even without outside funding or expensive software, small businesses can thrive by using practical tools like integrated order management systems, building customer trust through branding, and always focusing on sales and marketing as the core drivers of growth. What advice would you give yourself on day one of starting out in business? Justin Snyder said that if he could give himself advice on day one of starting his business, it would be to use time wisely. In the early days, he often spent hours on small website tweaks or tasks that didn't materially impact growth, simply because he thought he had to work nine-to-five like a regular job. Looking back, he wishes he had focused more on activities that truly moved the business forward, like reaching new customers and driving sales. His advice is to always prioritize the tasks that create real growth, rather than getting lost in busy work. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: If you take one small step every day to grow your business, in a year you'll have taken 365 steps forward – Justin Snyder Don't waste time on busy work; focus only on what truly moves your business forward – Justin Snyder As a founder, your number one job is sales and marketing—without sales, there is no business – Justin Snyder      

In this episode of Grow a Small Business, host Troy Trewin interviews Adriana Brusi, founder of Crowds Now, takes us through her entrepreneurial journey from restaurants and a chocolate franchise to creating an innovative app with over 500K users. Crowds Now empowers everyday people to earn as brand ambassadors, redefining influencer marketing while helping businesses grow and communities thrive. In this episode, Adriana shares her insights on resilience, scaling ventures, and building lasting impact through innovation and people-first leadership. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here.   Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? Adriana Brusi shared that the hardest thing in growing a small business is managing people. She explained that even one toxic hire can destabilize a company, making recruitment, culture protection, and team management the most challenging aspects of scaling successfully. What's your favorite business book that has helped you the most? Adriana Brusi shared that her favorite business book, which has helped her the most, is Unreasonable Hospitality. She recommends it even for those outside the hospitality industry, as it offers powerful lessons on service, leadership, and creating exceptional customer experiences. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Adriana Brusi shared that one of the great podcasts she recommends for professional development is Diary of a CEO. She values its diverse topics and practical insights, noting that it provides a wide range of perspectives useful for entrepreneurs looking to grow a small business. What tool or resource would you recommend to grow a small business? Adriana Brusi shared that a key tool she recommends for growing a small business is a CRM system. She emphasized that it doesn't need to be complex – platforms like Constant Contact, Campaign Monitor, or Mailchimp are enough – as long as they help maintain data integrity, manage customer relationships, and drive growth effectively. What advice would you give yourself on day one of starting out in business? Adriana Brusi shared that the advice she would give herself on day one of starting out in business is to “just keep going.” She explained that the journey will be hard and messy, with moments of doubt and setbacks, but persistence and resilience are what ultimately lead to success. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: Hire the person, not the resume – skills can be taught, values cannot – Adriana Brusi In business, resilience turns obstacles into stepping stones – Adriana Brusi Your people are your greatest asset—or your biggest liability – Adriana Brusi      

What makes a business unforgettable—not just useful, but rave-worthy? How do some entrepreneurs create moments so memorable, customers can't help but spread the word? If you're aiming to build something that truly stands out, this episode is your starting point.Inspired by Will Guidara's bestselling book Unreasonable Hospitality, Omar shares five standout lessons that go far beyond the restaurant world. You'll explore Guidara's powerful ideas on how small gestures, thoughtful service, and unexpected generosity can transform any business into a memorable experience. Omar unpacks the book's most actionable takeaways and explores how you can apply them to your own brand, no matter your industry or budget.Ready to deliver something unforgettable? Smash that play button at the top of this page and dive into Omar's breakdown of Unreasonable Hospitality—you'll walk away with fresh ways to turn everyday interactions into extraordinary ones.Unreasonable Hospitality by Will GuidaraWatch the episodes on YouTube: https://lm.fm/GgRPPHiSUBSCRIBEYouTube | Apple Podcast | Spotify | Podcast Feed

Complacency is the quiet killer of progress—and too many credit unions unknowingly fall into its trap. In this episode, Scott and Scott break down how to reignite energy and engagement by building what they call “cultural bonfires.” Drawing from insights in Raving Fans and Unreasonable Hospitality, they unpack how exceptional leaders build cultures that last. Whether you're onboarding a new team member, leveling up as a leader, or navigating service burnout, this episode offers practical steps to maintain momentum and fuel your organization's growth. The challenge is simple: are you building a culture worth staying for?  In this episode we talk about and answer these questions:  • How do you fight complacency and keep your team engaged?  • What is a cultural bonfire, and how do you start one?  • Why do preparation and reading habits matter for leadership growth?  • How can shared experiences during onboarding protect your culture?  • What practical tools can leaders use to stay sharp and avoid burnout?  • How do books like Raving Fans and Unreasonable Hospitality translate to daily leadership?  Click Here to Submit Your Questions    Links from show:  Raving Fans – Ken Blanchard  Unreasonable Hospitality – Will Guidara  Learn More About the Target Leadership Course  Subscribe to ServiStar Leadership Podcast on your favorite streaming service 

Think you can throw together a fancy fundraising gala in a few weeks? Sarah Benvenuti has some harsh reality about what it actually takes to pull off those fancy black-tie events you see on TV + film. We discuss Will Guidara's Unreasonable Hospitality + how running a Michelin-starred restaurant applies to managing massive events with celebrities, volunteers + chaos everywhere - and has leadership lessons for a Plus the 95/5 rule that keeps budgets sane. Essential listening if you think events just magically happen because someone has a clipboard. Look for more Book Huddles in this strand. Books discussed in this episode: Unreasonable Hospitality - Will Guidara Sarah's website: benvenutiarts.com Sarah's Instagram: instagram.com/benvenuti_arts Sarah's Facebook:facebook.com/benvenutiarts Sarah's LinkedIn: linkedin.com/company/benvenutiarts Sarah's Medium: medium.com/@sarahbenvenuti ==== If you'd like my help with your Business go to www.lizscully.com/endlessClients ==== And don't forget to get your reading list of the 10 essential reads for every successful biz owner - these are the books Liz recommends almost on the daily to her strategy + Mastermind clients. This isn't your usual list of biz books, these answer the challenges you've actually got coming up right now. Helpful, quick to read and very timely. 

This week on the STR Investing Podcast, Mark sits down with Valerie Gangas, CEO of Juniper Holiday + Home, author, meditator, and lifelong hospitality pro. Valerie shares how a childhood split between Chicago restaurants and apartment buildings shaped her “guests-first” operating system, why there's never a checkout chore list, and how sending a real human (often with a pie!) can turn hiccups into five-star moments. She also opens up about boundaries, meditation, and why taking care of yourself is the first step to taking care of your team, owners, and guests.In this episode:Valerie's origin story: restaurants + multifamily → boutique STR managementDesigning for memories (fresh flowers, cookies, wine, pet-name biscuits) vs. overspending on marbleThe Juniper standard: effortless check-in, zero checkout tasks, and mid-stay service that wowsHiring & scaling: trusting your gut, team consensus, and filling your own gapsMindset for operators: meditation, boundaries, and leading from a calm centerOTAs vs direct: grateful for discovery, intentional about repeat bookingsThe education gap in STRs and why community knowledge-sharing matters____Episode Sponsored By:STR SearchSTR Search is the industry leading property finder service. They've helped investors acquire over 255 profitable STRs across the US. If you'd like the data professionals to help you find your next STR, reach out to STRsearch.com

Click here to listen to the full episodeExtraordinary hospitality is a powerful competitive advantage. In this episode, Will Guidara explains how he transformed his New York City restaurant into the best in the world by creating bespoke experiences for customers and shares how any business can succeed by being more intentional and creative to build meaningful relationships with those they serve. YOU WILL LEARN:· The critical difference between hospitality and service. MENTIONED IN THIS EPISODE: “Unreasonable Hospitality,” by Will Guidara www.unreasonablehospitality.com NOTEWORTHY QUOTES FROM THIS EPISODE: “Service is effectively fulfilling the base level promise. Hospitality is how you make the people feel when you provide that service.” – Will Guidara “Sometimes you just need to slow down to speed up; we shouldn't always try to multitask and be efficient.” – Will Guidara “It's not the cost of the gesture that matters, it's how it makes people feel.” – Will Guidara “It feels great to make other people feel good.” – Will Guidara “The only advantage that exists in the long term comes from hospitality, from consistently and generously investing in relationships because they take time to build and, if you build them in the right way, they take a long time to erode.” – Will Guidara Hosted on Acast. See acast.com/privacy for more information.

292: Hospitality is Profitable for Everyone Welcome to today's episode! With me is Rick Campos — a recovering interior designer, podcast host, and design business coach. Rick is certified in Coaching the Unreasonable Hospitality methodology, and we're diving into what it really means to go beyond service and show up with true hospitality. Stick around for practical insights and action items you can start using right away in your interior design business. Topics Mentioned: Hospitality Community Intentionality Listening Key Thoughts:  Recognizing where the client touch points are and recognizing the likes and the wants and the desires of that individual client actually slows us down enough to make it an intentional meeting so that we can make sure we're touching all of the things that matter to them.  Michele Williams      I have tested the theory, and it does work because it means you're listening, and all of a sudden that evokes an emotion, a feeling, and that's what makes a true impact. It's what makes an ordinary moment extraordinary.  Rick Campos    The nice thing is you can build it into the business and it's not an accidental. These things are very thought out and planned for even within individual budgets. Michele Williams    Those are the moments that we focus on, that we drill into. Not the big moments that everyone else is paying attention to because everyone else is already doing it. It's those little moments that's going to set you apart.  Rick Campos    Contact Michele: Email: Team@ScarletThreadConsulting.com Facebook: Scarlet Thread Consulting Instagram: @ScarletThreadATL Website: ScarletThreadConsulting.com LinkedIn: Michele Williams   Contact Rick: Email: rick@designbizsurvivalguide.com     Instagram: @Designbizsurvivalguide Website: Design Biz Survival Guide   References and Resources: Work with Me The Designers' Inner Circle - Become a Member Today    CFO2Go Metrique Solutions Unreasonable Hospitality by Will Guidara Secret Service: Hidden Systems That Deliver Unforgettable Customer Service by John R. DiJulius III Banana Ball: The Unbelievably True Story of the Savannah Bananas by Jesse Cole 7 Days Out on Netflix, SE 1; episode 7

Join our champion program: mark@themomentumcompany.com Attend a Thriving Leader event: https://www.themomentumcompany.com/thrivingleader2025 Instagram: @the.momentum.company LinkedIn: /momentum-companyIn this episode of the Intentional Agribusiness Leader Podcast, Mark Jewell sits down with Brian Sanford, National Sales Manager at smaXtec, to explore what it means to lead with intentionality in the dairy and ag tech industries. From building high-performing sales teams to balancing family life with professional growth, Brian shares insights on staying focused on “dollar productive activities” while cultivating a thriving culture and personal connections.Key TakeawaysDollar Productive ActivityBrian highlights how his early sales training around focusing on dollar-productive activities shaped both his professional and personal life. Whether closing sales or spending time with family, being intentional about high-value actions drives long-term results.CRM & Sales Process DisciplineDespite not being a “detail person,” Brian leans into CRM tools to manage opportunities, categorize customers, and keep sales teams accountable. He stresses that if you can keep all your prospects in your head, you're probably not doing enough activity.Scaling Teams & Building CultureGrowing from 7 to 40 team members in just a few years, Brian explains the importance of cadences—regular meetings, onboarding processes, and tough conversations to ensure cultural fit. Creating a space where passion aligns with purpose is essential for sustained success.Intentional Family TimeFrom playing chess with his son to CrossFit dates with his wife, Brian describes how intentionality extends beyond business into marriage and parenting. Simple, consistent actions—like Mark's “Daily Brief” practice with his wife—can have an outsized impact on relationships.Overcoming Challenges & WinsLeaving a long-term role in feed and forging into tech was one of Brian's toughest decisions, but it led to new opportunities and career wins. He shares stories of closing dairies of vastly different sizes and how objections become lessons when leveraged correctly.Books That Shape LeadershipBrian recommends Unreasonable Hospitality by Will Guidara for transforming customer experience and Moneyball by Michael Lewis as a lesson in data-driven strategy and out-of-the-box thinking.Notable Quotes“What are you doing today that's truly driving toward the results you want?” – Brian Sanford“If you can keep your sales leads in your head, you're probably not doing enough activity.” – Brian Sanford“Sometimes the best thing you can do for culture is have the tough conversation: is this the right fit for you?” – Brian Sanford“Fear of letting go often costs more in money, time, and energy than the tough decision itself.” – Mark JewellAction StepsEvaluate your daily activities: are they “dollar productive”?Create intentional practices in your personal life (like shared activities or daily check-ins).Review your CRM discipline—are you documenting and leveraging your conversations effectively?Don't shy away from tough conversations when scaling a team.Consider reading Unreasonable Hospitality and Moneyball to reframe customer experience and strategic leadership.Listen If You AreA sales leader in agriculture or ag techAn entrepreneur growing a high-performing teamA professional balancing leadership with family lifeSomeone looking to refine both...

Welcome to The Power Lounge. This week, host Amy Vaughan sits down with Holly Fisher, founder and CEO of Fisher Creative Marketing and a certified “Unreasonable Hospitality” coach. They explore how hospitality can become a key marketing strategy, even in an era dominated by automation and AI.Holly shares her transition from traditional marketing to embracing hospitality as a core business approach. Through practical examples, Amy and Holly demonstrate how sincere, thoughtful gestures can drive word-of-mouth referrals, enhance client loyalty, and differentiate your business across various industries and sizes—all without significant costs or time investments.If you're aiming to convert customers into dedicated advocates or want to understand the impact of small, deliberate actions, this episode provides actionable insights. Join us in The Power Lounge to learn how hospitality can elevate your marketing efforts.Chapters:00:00 - Introduction01:30 - Value-Driven Marketing Conversation05:18 - "Human-Centric Customer Experience Strategy"07:52 - Accessible Hospitality for All Businesses12:01 - Intentional Scheduling for Connection13:58 - Glove Box Surprise Gesture19:51 - Connecting Remotely Through Thoughtful Gestures23:40 - Redefining Hospitality Beyond Service24:57 - "Managing Project Touchpoints Post-Completion"29:53 - Unreasonable Hospitality in Practice30:53 - The Power of Listening in Business36:44 - "Small Steps for Big Changes"40:21 - "Effective Messaging Beats Viral Hype"41:49 - "Collaborative Women, Sacred Space"44:56 - Disney Map Mishap Resolution47:38 - Everyone's in Hospitality49:12 - OutroQuotes:"Hospitality isn't about surprise and delight as a one-off tactic; it's a mindset that consistently makes people feel valued."- Amy Vaughan“We're all in the hospitality business. No matter your industry, it's the small, intentional gestures that turn customers into lifelong advocates.”- Holly FisherKey Takekaways:Human Connection is Your Secret WeaponHospitality = MarketingSmall Gestures, Big ImpactActive Listening is EverythingSystematize Kindness Without Losing HeartDigital Doesn't Mean DistantHospitality is Everyone's BusinessPlay the Long GameConnect with Holly Fisher:LinkedIn: https://www.linkedin.com/in/hollyannfisher/Website:https://fisher-creative.com/Connect with the host Amy Vaughan:LinkedIn: http://linkedin.com/in/amypvaughanPodcast:Power Lounge Podcast  - Together DigitalLearn more about Together Digital and consider joining the movement by visitingHome - Together DigitalSupport the show

In this conversation, Scot Masters, an expert in dining services and senior living, shares his journey from restaurant kitchens to leading dining experiences in senior living communities. He discusses the unique challenges and opportunities in this sector, emphasizing the importance of creating meaningful dining experiences for residents. Scot highlights trends in the industry, the role of technology, and the significance of investing in food service leadership. He also reflects on the importance of relationships in enhancing the dining experience and the impact of spontaneity in creating memorable moments for residents.Guest: Scot Masters, Founder & Principal Consultant, Masters Consulting GroupScot Masters is the founder and principal consultant of Masters Consulting Solutions. With decades of experience across restaurants, hotels, and senior living communities, Scot brings a dynamic blend of operational expertise and human-first leadership. He's helped hundreds of communities transform their dining services into strategic, culture-building assets.Chapters00:00 Introduction to Scott Masters and His Journey03:04 The Impact of Dining in Senior Living09:07 Trends in Senior Living Dining Services11:31 Navigating Operations: In-House vs. Contracting17:30 The Role of Technology in Food Service23:41 Embracing Relationships in Senior Living26:24 Final Thoughts on Food Service in Senior LivingSEO Meta DescriptionHow can spontaneity and hospitality transform senior living dining? Consultant Scot Masters shares insights on emotional impact, AI trends, and elevating food service into a true experience.

How do you build a successful AI company in today's landscape? Do you go broad and build a horizontal platform for everyone, or do you go deep and create a vertical solution for a niche market?In this episode, Dheeraj Pandey and Amit Prakash dive into one of the most critical strategic challenges facing founders today. They explore the paradox of needing broad context for AI to be intelligent, while also requiring sharp focus to find a buyer.The discussion covers everything from distribution models (Product-Led Growth vs. Sales-Led Growth), the role of founder bias, the rise of the citizen developer, and why the most successful AI companies of the future, like the most effective leaders, will need to be "T-shaped."Key Topics & Chapter Markers[00:01:28] Welcome & Summer Recap[00:08:04] Introducing the Core Theme: Breadth vs. Depth in AI[00:10:28] The Technologist's Dilemma: Building a Horizontal Platform vs. a Vertical Solution[00:12:05] The Paradox of AI: Needing Broad Context for Narrow Problems[00:15:00] The Persona Problem: Building for a Builder vs. an End-User[00:27:21] Go-to-Market Models: PLG vs. Forward-Deployed Engineering (SLG)[00:32:40] Founder Bias: How Personal Ambition, Laziness, and Experience Shape Strategy[00:42:55] The Hourglass Model: Let Chaos Reign, Then Reign in the Chaos[00:49:19] Why Every SLG Company Must Have a PLG Motion to Prevent Churn[00:50:21] The "T-Shaped" Metaphor for People and AI Products[00:51:30] Context and Memory: Prompt Engineering vs. Fine-Tuning Models[01:01:20] Finding Your Serviceable Addressable Market (SAM) vs. Total Addressable Market (TAM)[01:04:40] The Power of "Unreasonable Hospitality" in Customer Focus[01:06:00] Teaser for the Next Episode: A Deeper Dive into MCP vs. A2A ProtocolsHosts:Dheeraj Pandey: Co-founder and CEO at DevRev, formerly Co-founder and CEO of Nutanix. A tech visionary with a deep interest in AI and systems thinking.Amit Prakash: Co-founder and CTO at ThoughtSpot, formerly at Google AdSense and Bing, with extensive expertise in analytics and large-scale systems.Follow the Hosts:Dheeraj Pandey:LinkedIn - https://www.linkedin.com/in/dpandeyTwitter - https://x.com/dheerajAmit Prakash:LinkedIn - https://www.linkedin.com/in/amit-prakash-50719a2/Twitter - https://x.com/amitp42Share Your Thoughts:Have questions, comments, or ideas for future episodes? Email us at EffortlessPodcastHQ@gmail.comDon't forget to Like, Comment, and Subscribe for more in-depth discussions on AI, technology, and innovation!

Recorded live in front of an energetic and idea-filled crowd at the first-ever RISE Conference, this episode captures the real-time laughs, insights, and off-the-cuff wisdom of Kyle Hunt. From basketball stories and trumpet solos gone wrong to deep dives on estimating, hiring, and the heart behind how much is enough, this live Q&A hits both the practical and personal sides of remodeling business ownership. Plus, you'll hear: Why gray socks might be Kyle's golf superpower The lessons of playing it safe in business—and what finally pushed Kyle to grow Insights on brilliant jerks, design-to-production breakdowns, and raising a teenage entrepreneur An emotional tribute to the clients and community that made the RISE Conference possible Let's just say—next year's live podcast might need a video camera. ----- Thank you to our RISE Conference Sponsors: CGN (Contractor Growth Network) Builder Funnel JobTread DreamMaker Bath & Kitchen Contractor in Charge Squirrel Solutions Seabrook Design Co. Also highlighted in this episode: Homes for Hope – a nonprofit organization fighting global poverty through microfinancing and training in partnership with the building industry. Learn more at homes4hope.org ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights! ----- Takeaways This conference is not about me. It's about you. Building a remodeling business is a long-term game. I have not been a very heavy risk. Charging for design and project development has a positive ripple effect. How much is enough? Brilliant jerks need to change from brilliant jerks to brilliant, not as jerky. The quality of your team is a huge indicator of success. Every moment is holy and should be cherished. Think differently about a showroom to enhance client experience. I get emotional easily when expressing gratitude.  ---- Chapters 00:00 Introduction to the Rise Conference 00:09 Kickoff of the Live Podcast Recording 01:12 Reflections on the Conference Experience 06:12 Personal Stories and Lessons Learned 08:45 Business Growth and Hiring Strategies 10:33 Operational Changes for Efficiency 13:13 Understanding Financial Goals 15:27 Client Relationships and Marketing 16:45 Estimating and Project Management 19:52 Strengthening Design to Production Connections 21:43 Promoting from Within vs. Hiring Externally 24:34 Golf Game and Personal Growth 27:23 Coaching and Improvement in Business 28:31 Exciting Raffle Drawings 30:38 Unreasonable Hospitality in Business 32:39 Nonprofit Impact in the Building Industry 33:49 Engaging with Sponsors and Partners 36:14 Maintaining Energy at Conferences 36:40 Addressing Team Negativity 40:38 Creating a Positive Work Environment 43:26 The Role of Showrooms in Business 46:11 Future Plans and Peer Groups 47:44 Kyle's Journey to Business Coaching 50:23 Rapid Fire Questions and Fun Moments 56:41 Gratitude and Closing Remarks

In this episode, I sit down with Christy Pessemier to talk all things copywriting, marketing, and how the landscape is changing—especially with the rise of AI. Christy brings so much wisdom to the table as we dive into why authenticity in your messaging matters now more than ever. We also chat about the StoryBrand framework and how it helps you clearly identify and speak to the problems your clients are really facing.Christy shares her journey into the world of copywriting and why creating a great client experience is at the heart of everything she does. She offers some fantastic advice for Loan Officers who want to grow their business without losing that human connection. We also touch on the power of gratitude, the role of positive self-talk, and how both can shape your mindset and success. It's a thoughtful, practical, and encouraging conversation—I think you'll really enjoy it!-------------------------------------------------------------------------------------Follow Christy Pessemier:Instagram: @christypessemierWebsite: ChristyPessemier.comConnect with me:Listen to this Episode: https://loan-officer-team-train.captivate.fm/listenMy Instagram: @itsirenedufordMy LinkedIn: Irene DufordMy Email: ireneandkevin@loanteamtraining.com—CHAPTERS00:00 Introduction and Background01:57 The Role of Copywriting in Marketing04:40 The Importance of Authenticity in Messaging09:56 Utilizing AI in Copywriting12:29 Understanding the StoryBrand Framework17:36 Identifying Client Problems24:02 The Value of One-on-One Coaching28:36 The Importance of Sharing Your Expertise31:15 Christy's Journey into Copywriting33:41 Unreasonable Hospitality and Client Retention38:07 Building Healthy Routines for Success43:09 Mindset and the Power of Gratitude48:57 Encouragement for Loan Officers

In this episode, Wil sits down with Maneesh Goyal and Alvina Patel Buxani, the co-founders of Passerine, a neighborhood-focused Indian restaurant in New York City. What emerges is a conversation about risk as a path to fulfillment, the power of storytelling in hospitality, and the intentional way they've built a brand that's as much about people and community as it is about food.Passerine is more than a restaurant, it's the product of decades of experience in marketing, luxury branding, and entrepreneurship, paired with a deep appreciation for New York City. Maneesh and Alvina share how their 20-year friendship evolved into a business partnership, how they raised funds from friends and family who believed in their mission, and why their Indian restaurant is designed to keep guests in New York, not transport them elsewhere. They also highlight the indispensable role of their chef, Chetan Shetty, and their commitment to building a strong, culture-driven team.As Maneesh puts it, “Risk makes life remarkable.” This episode is full of lessons for anyone in hospitality, or anyone who wants to create meaningful, guest-centered experiences.12 Key Takeaways Risk Makes Life Remarkable – Maneesh's guiding principle: true fulfillment comes from taking calculated risks, whether starting a marketing agency, coming out in a traditional community, or opening a restaurant. A Partnership Built on Friendship – Maneesh and Alvina's two-decade friendship became the foundation for a business partnership built on complementary skills and mutual respect. Lessons from Early Ventures – Maneesh's first restaurant taught him the importance of aligning with customer needs and defining a clear brand DNA. lessons he carried into Passerine. Smart, Passionate Investors – They raised funds from friends and family who weren't just financially invested but also emotionally connected to the restaurant's success. Hospitality as Storytelling – Drawing on Alvina's luxury branding experience, Pasarine weaves storytelling into everything, from its poetic name (derived from a species of birds) to a cocktail menu inspired by the fable of the king and the songbird. An Indian Restaurant with New York Spirit – Instead of transporting guests to India, Pasarine serves Indian flavors with a New York sensibility, lighter dishes, approachable flavors, and a team that reflects the city's diversity. Design with Intention – Every detail, from soft seating at every table to the music selection, was thoughtfully designed to create a warm, comfortable, and inviting atmosphere. Chef as Cornerstone – Chef Chetan Shetty's creativity, hands-on problem-solving, and passion for his craft make him central to the restaurant's identity and success. Culture Drives Teams – Maeeish emphasizes that strong leadership visibility, consistent communication, and a clear sense of purpose are essential to inspire hospitality teams. Hospitality Lessons Travel – Concepts from books like Setting the Table and Unreasonable Hospitality aren't just for restaurants,  they can transform experiences in industries like healthcare, retail, and beyond. PR Gets Guests In, Experience Brings Them Back – While good PR can fill seats, it's the lived experience, the people, the service, the atmosphere, that turns one-time diners into loyal patrons.

It's never been harder to be a CMO—and never more important to get it right. Budgets are shrinking, burnout is rising, and the pressure to deliver pipeline and prove impact hasn't let up. If you're still trying to lead through this alone, you're already behind.Hey there, I'm Kerry Curran, B2B Chief Revenue Officer, Industry Analyst, and host of Revenue Boost: A Marketing Podcast.In Scale Smarter Under Pressure: How CMOs Win with Peer Collaboration, I'm joined by Kathleen Booth, SVP of Marketing and Growth at Pavilion. We talk about how today's most effective CMOs are navigating change, pressure, and AI disruption—without losing their edge. Kathleen shares what she's seeing across Pavilion's global network of go-to-market leaders and why the ones still winning are focused on three essential pillars:Profitable, efficient growth AI for go-to-market Personal transformation Because resilience isn't a luxury anymore—it's a leadership requirement.We also dive into what makes GTM25, Pavilion's flagship event, different from any other conference out there—and why it's a must-attend for marketing and revenue leaders looking to scale smarter in 2026 and beyond.Be sure to stay tuned to the end, where Kathleen shares a powerful mindset shift that redefines what it means to be a modern CMO—and how to become the strategic growth architect your business needs now.If you get value from this episode, hit follow, drop a quick rating, and send it to someone in marketing, sales, or the C-suite who needs to hear it. Let's go.Kerry Curran, RBMA (00:01.417)Welcome, Kathleen. Please introduce yourself and share your background and expertise.Kathleen Booth | Pavilion (00:06.382)Hey Kerry, thanks for having me on the show. My name is Kathleen Booth. I am the SVP of Marketing and Growth at Pavilion, a global private membership community for go-to-market executives. Our mission is to help go-to-market leaders succeed in their careers at a time when tenures are notoriously short and the pressure is extremely high.Kerry Curran, RBMA (00:33.417)Excellent. Thank you so much for joining today, Kathleen. As we've discussed, I'm a bit obsessed with Pavilion right now. There are so many smart examples, learnings, coursework—just tons of content to up-level executives. But what I love is that it emphasizes that marketing, sales, and customer success must work together to drive revenue and business growth. I know you're talking to a lot of CMOs, CROs, and customer success executives. What are you really hearing today? What are the challenges or what does the marketplace look like for them?Kathleen Booth | Pavilion (01:19.086)The theme word of the year is “uncertainty.” We get a lot of feedback from our members and more broadly. We're living through a time of tremendous pressure on go-to-market leaders in general—and CMOs in particular. It wouldn't be a podcast if we didn't mention AI.Artificial intelligence is transforming everything so quickly, it's difficult to find solid ground. As soon as you think you understand something, it changes again. Data shows buying complexity is increasing. Leadership turnover is high. Legal, regulatory, and geopolitical instability make it hard to predict even six months out.Recent data from G2 shows vendor shortlists are shrinking—from four to seven options previously, to just one to three now. That makes it harder to even get considered. Marketers have to step up brand awareness and demand, but budgets are under pressure.According to Gartner, only 24% of CMOs say they have enough budget to execute their strategy. Marketing budgets as a percent of total revenue are down 11% from 2020. The challenges are growing, but our toolset is shrinking. Then there's AI. It brings promise—but also complexity.Salesforce found that marketers see AI as both the top opportunity and the top challenge. One person called it a “proble-tunity.” Around 75% of marketers have experimented with AI, and marketing is seen as the most advanced department when it comes to adoption. But only 32% say they're using it adequately.And the result of all of this? Burnout.Gartner's CMO Leadership Vision report shows that marketers facing high levels of change are twice as likely to experience burnout. We're all feeling it. To make it worse, only 14% of CMOs are viewed as effective at shaping markets—a skill that's crucial for hitting revenue targets.All of this suggests the modern CMO must be commercial, creative, and AI-powered. We're in a first-principles moment where we need to rethink what marketing organizations look like, how to build go-to-market motions, and what role AI should play.We can't just be storytellers or data crunchers. We need to be strategic growth architects.Kerry Curran, RBMA (06:10.941)Yeah, I wholeheartedly agree. To your point, where the CMO was once seen as the creative or visual lead, now marketing is more directly connected to revenue. McKinsey did a study a year and a half ago saying companies that put marketing at the core of their growth strategy outperform their peers.Then in June, they released another study saying the biggest challenge for CMOs now is getting closer to the CFO—earning respect at the leadership table. And you're right: it can't all be done by AI. It's not just branding and communications anymore. It's more complex—and CMOs have more demands, tighter budgets, and higher expectations.What frustrates me is that it still falls to the CMO to educate the rest of the executive team on the value of marketing. I know Pavilion does a great job helping upskill and educate executives—especially in marketing and sales. What's the solution? How are you solving this? And how should leaders outside of marketing be thinking about it?Kathleen Booth | Pavilion (07:49.068)At the start of the year, we identified three cross-cutting themes for the Pavilion community—not just for marketing. And they've held up, even with how much has changed.First is “profitable, efficient growth.” This speaks directly to marketers needing to understand the P&L and get closer to the CFO to make smarter bets.Second is “AI for go-to-market.” Unsurprisingly, we have to lean in. I love that marketers are seen as AI leaders within their organizations. If we can solidify that position, it's not just job security—it's a way to lead from the front. We should be saying, “I'm out ahead of this, and I'm bringing the company with me.”The third theme—maybe a little “woo-woo”—is “personal transformation and resiliency.” Because it is hard. The stress is real. You and I were talking before we started recording about unplugging for vacation. That's not just a luxury—it's essential. We can't teach people how to take care of themselves, but we can remind them that it matters just as much as staying on top of AI.Kerry Curran, RBMA (09:54.183)Yeah, definitely. I love those three pillars—and they truly are cross-cutting. Can you go deeper on how Pavilion is helping marketers in each area? I know you're doing a lot with AI onboarding, upskilling, and coursework. And yes, marketers are definitely carrying the torch there.Kathleen Booth | Pavilion (10:24.046)Sure! One way to encapsulate it is with our flagship event: GTM2025. It's happening September 23–25 in Washington, D.C. (you can learn more at attendgtm.com). It brings our members together to share perspectives and preview where our “product”—which is really an experience—is heading.For marketers specifically, we have a dedicated sub-community led by incredible members. They host regular roundtables because—let's be real—the landscape is changing too fast for blogs and newsletters to keep up. You need peers. You need the hive mind.Then, tied to profitable, efficient growth, we have our CMO School—teaching what it takes to be world-class. GTM2025 will feature sessions on P&L fluency, leadership, and more.AI and GTM is a huge theme. The entire conference focuses on “AI and the Future of GTM.” It's not just a buzzword—every speaker is talking about how it's transforming their work. We're also teaching specific courses on building an AI-augmented go-to-market team: tools, workflows, and real-world examples.For the personal transformation side, we're one of the only conferences with a wellness room—sound baths, guided meditations. We also include topics outside the typical ABM and ad campaign tracks. This year, our keynotes reflect that.One I'm super excited about is Will Guidara, author of “Unreasonable Hospitality.” He was GM of Eleven Madison Park—the world's first vegan Michelin-starred restaurant. The book is about how hospitality—not just great food—helped them become the best restaurant in the world. It's surprisingly a business book: process, customer orientation, service. He'll talk about hospitality as a driver of business excellence.Then we have Henry Schuck, CEO of ZoomInfo. They just changed their NASDAQ ticker to GTM—so they're clearly committed to go-to-market alignment. I'm excited to hear his perspective.We'll also feature Noelle Russell, author of “Scaling Responsible AI.” AI is still the Wild West, and we need to understand the guardrails. What are we accountable for as adopters?Finally—and this is a first—we're hosting a geopolitical keynote panel because the event is in D.C. We can't talk go-to-market strategy and ignore what's happening with the economy, regulation, supply chains, tariffs, and labor.Our panel features Josh Barro and Megan McArdle—both independent, balanced journalists—plus one more speaker TBD. They'll focus on facts, implications, and how leaders should incorporate them into strategic planning.And for those who prefer to skip political talk, don't worry—the bar opens early!Kerry Curran, RBMA (17:47.997)Yes! That is so relevant for what's on business leaders' minds—especially CMOs. I love that you're hitting every angle. From hospitality and customer-centricity to AI and global context—it's all interconnected. And I'm especially excited for the Women's Summit the day before.Kathleen Booth | Pavilion (19:00.758)Yes! Anne and Lindsay—leaders of our Women of Pavilion community—have built something special. They led our first Women's Summit last year, and it was incredible. This year's agenda is entirely member-driven, sourced from our networks, and centered around the real issues facing female leaders.Kerry Curran, RBMA (19:40.647)Lindsay was a guest on the podcast—she's brilliant. And Anne as well. Every event and session I've attended has been so thoughtful. Kathleen, this has been incredibly valuable. For listeners unfamiliar with Pavilion, can you share what resources and support it provides?Kathleen Booth | Pavilion (20:08.110)Of course. Pavilion is a private membership community for go-to-market executives and aspirants. We offer:- A private Slack community with functional groups- 50+ local chapters around the world- Pavilion University (with CMO School, GTM School, AI School, etc.)- Career services, job board, mentorship- Events: GTM, CMO Summit, local dinners, and moreIt's about creating a trusted peer network, providing operator-built education, and fostering connection. That's how we support leaders through this new GTM era.Kerry Curran, RBMA (21:34.439)Totally agree. I joined in March and wish I had joined sooner. The coursework has brought structure and rigor to initiatives I previously had to figure out on my own. The peer learning is incredible. And the dinners are next-level—I'm headed to one in Boston tomorrow. Last time we joked we should build a better CRM on a cocktail napkin.Kathleen Booth | Pavilion (22:45.709)I love that.Kerry Curran, RBMA (22:56.605)We're clearly biased, but for those thinking about how to grow and lead in today's GTM world, what should they be focusing on?Kathleen Booth | Pavilion (23:15.118)I'll close with some data and advice: 84% of leaders believe their company's identity will need to significantly change in the next five years. That's massive.CMOs are well-positioned to lead that change—if they step up:First, build cross-functional leadership muscles. Pavilion excels at this. It's not just about marketing—it's learning to partner with sales, CS, ops.Second, shape the market. Be the narrative builder and operationalize brand trust. With AI exploding, brand is having a renaissance. CMOs must lead here.Third, guide the customer experience. We've talked about hospitality, but post-sale is more important than ever. Marketing needs to drive loyalty, retention, and evangelism.With AI and product data, we can now create truly personalized journeys—at scale. That opens a world of opportunity.Kerry Curran, RBMA (27:01.095)So many valuable points. Thank you for joining us today, Kathleen! How can people learn more about GTM2025, Pavilion, or connect with you?Kathleen Booth | Pavilion (27:19.886)You can learn more at joinpavilion.com and attendgtm.com. And feel free to connect with me on LinkedIn—just mention you heard this podcast!Kerry Curran, RBMA (27:40.585)Thank you! Looking forward to seeing you in September.Kathleen Booth | Pavilion (27:45.623)I can't wait.Thanks for listening to Revenue Boost: A Marketing Podcast. If Kathleen's insights resonated with you and you're ready to stop leading in a vacuum, remember this: the best CMOs aren't doing more—they're doing it smarter, together. If you got value from this episode, do me a quick favor: hit follow, leave a rating, and share this with someone in marketing, sales, or the C-suite who needs to hear it.And don't miss the event of the year for go-to-market leaders: GTM2025, hosted by Pavilion. It's where marketing, sales, and customer success executives come together to connect, learn, and lead what's next. Register today at attendgtm.com.If you want more growth frameworks, peer strategies, and go-to-market insights, head to revenuebasedmarketing.com or connect with me, Kerry Curran, on LinkedIn. More powerhouse episodes are coming soon, so stay tuned and keep scaling smart. Flat or slowing revenue? Let's fix that—fast.Revenue Boost: A Marketing Podcast delivers the proven plays, sharp insights, and “steal-this-today” tactics that high-growth teams swear by.Follow / Subscribe on Apple, Spotify, and YouTubeTap ⭐⭐⭐⭐⭐ if the insights move your metrics—every rating fuels more game-changing episodes

Discover how vulnerability and connection drove Eleven Madison Park to become the world's best restaurant. In Episode 259 of Anecdotally Speaking, Mark shares a story … The post 259 – Unreasonable Hospitality – Will Guidara appeared first on Anecdote.

What if the secret to your success was hidden in plain sight every single day? How does seeing your own reflection 55 times daily rewire your brain for confidence or self-doubt?In this fascinating episode of The Erik Cabral Show, Erik sits down with Brian Lipstein, founder of Henry A. Davidsen Master Tailors & Image Consultants, for a deep dive into the subconscious power of personal image, personal branding, and bespoke tailoring. Brian reveals the shocking truth that we see our own reflection 55 times per day and how this impacts our confidence and performance in ways we never imagined.They delve into the intricate world of custom clothing, examining the distinctions between off-the-rack, made-to-measure, and true “bespoke” tailoring. Brian shares how perfect fit literally changes how people treat you, the psychology behind first impressions, and why details matter more than most people think. From measuring to the eighth of an inch to understanding fabric choices, this conversation reveals the craftsmanship behind creating clothing that becomes a second skin.But this goes beyond just suits. Brian opens up about building a business with core values that actually matter, embracing failure as a learning tool, and his ambitious 10-year vision to bring bespoke production back to America. He also shares his exciting new podcast,“The Gentlemanly Things”, about gentlemanly pursuits; exploring whiskey, cigars, wine, and the lost art of being a true gentleman in modern times.If you're ready to understand how image psychology impacts your success and curious about the craftsmanship behind clothing that transforms how the world sees you, this episode delivers insights that will change how you think about personal presentation forever.0:00 Intro2:15 The aha moment that changed everything8:45 Subconscious psychology of seeing yourself 55 times daily15:30 How bespoke fit creates different treatment22:10 Bespoke vs. custom35:20 The art of master tailoring and craftsmanship42:15 Client experience and decision-making process48:45 Core values: BE REAL (Reputable, Extraordinary, Authentic, Learned)58:30 Embracing failure and learning from setbacks1:05:15 Building the gentleman through whiskey, cigars, and class1:12:20 10-year vision and expanding to new cities

In this episode, John shares how one book—Unreasonable Hospitality—reshaped how he and the team think about service. From handwritten notes to surprise welcome boxes and even personally delivered cookies, it's all about making people feel seen. He dives into why a little extra effort in human connection still matters, even in a world racing toward automation. You'll also hear how companies like Disney create “magic moments” to outweigh the “tragic” ones—and how you can apply the same mindset to your own work and life. 00:15 The Book Study: Unreasonable Hospitality 00:37 Personal Experience with Poor Service 02:32 The Future of the Service Industry 03:13 Balancing Technology and Personal Touch 04:14 The Value of Strategic Planning 05:41 Creating Memorable Client Experiences 06:38 Examples of Exceptional Hospitality 08:00 Empowering Employees to Create Magic Moments 11:43 The Importance of Human Interaction

In this episode, Jeff sits down with Shauntae Funkhouser, a financial advisor with A4 Wealth Advisors in Huntersville, NC. Shauntae shares her journey from healthcare to finance, her passion for helping clients navigate retirement and complex financial decisions, and her unique specialization in divorce financial planning. She discusses how A4 Wealth offers a comprehensive, in-house approach to financial services—including estate planning, tax strategy, Medicare, and more. Shauntae also highlights the rising trend of "gray divorce" and how her firm, LKN Divorce Finance, supports clients and attorneys with equitable financial separations. The conversation covers key financial trends like tax-efficient investing, Roth conversions, and reverse mortgages—plus a few real estate insights along the way.If you're seeking smart, empathetic financial guidance or curious about retirement and divorce planning, this episode is packed with valuable insights.A4 Wealth Advisors16140 Northcross DrHuntersville, NC 28078(704) 509-1141Lake Norman Finance and Divorce ConsultantsSpecial thanks to:Lake Norman CURRENTS MagazineBusinesses mentioned:Mike Stanley - Victorian FinanceBook mentioned:Unreasonable Hospitality by Will Guidara---------------------------------------------------------------------------------------Lake Norman's #1 Podcast & Email NewsletterThe Best of LKNhttps://thebestoflkn.com/Hosted by:Jeff HammElevate Land & RealtyCharlotte | Lake Norman | High Countryhttps://lknreal.com/Support the show

Dave and Chris start the episode by making PODCAST HISTORY (and avocado toast)! They then discuss knives and knife safety: one of the significant dangers in both homes and professional kitchens. Dave and Chris finish with talk of Episodes 1-5 of ‘The Bear' Season 4—the two dive into the chefs' reactions to bad reviews, predatory investors, the Bear employee that they think is letting the team down, and more. Learn more about JJ's Lone Daughter Ranch: https://www.instagram.com/jjslonedaughterranch/?hl=en  Learn more about Bob Kramer knives: https://kramerknives.com/  Learn more about Korin knives: https://www.korin.com/  Learn more about Kappabashi Japan: https://www.kappabashi.or.jp/ Follow Little Meg on Instagram: https://www.instagram.com/little_meg_siu_meg/?hl=en  Check out the Zwilling Santoku that Dave talked about: https://www.zwilling.com/us/zwilling-pro-5.5-inch-hollow-edge-santoku-knife-38408-143/38408-143-0.html?srsltid=AfmBOoqTVGfZjpzcFtDT_un1wLzxSfY_7MyBQ5ja-7RTQvPvqZvTHLSy  Learn more about The Bear: https://www.hulu.com/series/05eb6a8e-90ed-4947-8c0b-e6536cbddd5f  Watch our episode with Besha Rodell on food criticism: https://www.youtube.com/watch?v=xDExaf35qDM&t=2317s Watch our episode with Paul Carmichael on Kabawa: https://www.youtube.com/watch?v=J6gvc7ICJto&t=1s Read the great Kabawa review in the New York Times: https://www.nytimes.com/2025/07/08/dining/kabawa-restaurant-review.html  Learn more about Kabawa: https://www.instagram.com/kabawa/?hl=en Learn more about Michelin guide: https://guide.michelin.com/en  Watch our episode with the Anajak Thai team on wine: https://www.youtube.com/watch?v=eBhFRoT9Pgs&t=6s Watch our episode with Will Guidara on Unreasonable Hospitality: https://www.youtube.com/watch?v=YyFveotyzTA&t=3253s Learn more about Meadowood: https://meadowood.com/dining/  Watch our episode with Gerrit Cole: https://www.youtube.com/watch?v=BX2CV5gFz4Y Learn more about Per Se: https://thomaskeller.com/perseny/ Learn more about Jonathan Benno's new 425 restaurant: https://www.425parkrestaurant.com/  Learn more about Mugaritz: https://www.mugaritz.com/ Send in your Ask Dave questions to https://forms.gle/wdPsZBXXx48Zq4vu8 or askdave@majordomomedia.com.Subscribe to the show on YouTube: https://www.youtube.com/@thedavechangshow.Subscribe to Recipe Club on YouTube: https://www.youtube.com/@recipeclubofficial.Submit your favorite food moments in your favorite movies to majorfoodporn.com.Join our community Discord on majordomo.com. Hosts: Dave Chang and Chris Ying Majordomo Media Producer: David Meyer Spotify Producer: Felipe Guilhermino Editor: Cameron Dinwiddie Learn more about your ad choices. Visit podcastchoices.com/adchoices

As a service design professional, what is your primary role...!?Are you the host who sets the table for collaboration and creates a safe space for everyone?Or are you maybe a trusted advisor, working quietly behind the scenes to help stakeholders make better decisions?Well, what if the answer is... both?This tension between hosting and advising is at the heart of the latest Inside Service Design episode, in which we explore the real, unpolished practice of driving change from within organizations.In this episode, we have a great conversation with two seasoned professionals, Seth Campbell and Phil LaDeur, who bring some honest perspectives to the table.Phil shares how we can create the perfect conditions for collaboration and influence by drawing inspiration from the concept of "Unreasonable Hospitality".And Seth talks about the importance of patience, humility, and the art of giving away choices to empower your team and build long-term trust.This is one of those episodes where you get a true peek behind the curtains and hear how other service design professionals are approaching their work.So, if you're ready to discover new ways that will help you move the needle inside your organization, this one is for you!I'm curious, in your current role, do you feel more like a "host" or an "advisor"? Leave a comment on the episode and let me know. I'd love to hear which role resonates more with you.Enjoy the conversation!Be well, ~ Marc--- [ 1. GUIDE ] --- 00:00 Welcome to the June Round Up04:30 Phil's Journey to Service Design06:45 How Seth started his role11:00 The Challenges and what Seth actually does13:00 Service Design in a Faith-Based Organization17:00 Defining success in service design20:30 Seth's Personal Success Metric24:45 Phil: Small Wins & Feedback"26:00 The Circle's "Dinner Table" Discussions28:00 Hospitality as Influence (Phil)30:00 Theatrics of Design (Seth)35:00 Overcoming Time Blocks37:30 Phil's "Restaurant" Framework41:30 Seth: Hard-Earned Lessons45:45 The Caboose of a project46:00 Phil: Learning Organization Horizon49:30 Investing in Relationships51:30 Seth: Essential Service Design Skills53:30 Secret Weapon: Snacks!54:45 Phil: Skills for Impact57:30 Questions for Service design professionals --- [ 2. LINKS ] --- https://www.linkedin.com/in/seth-campbell/https://www.linkedin.com/in/phillip-ladeur/ --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle[4. FIND THE SHOW ON] Youtube ~ https://go.servicedesignshow.com/inside-service-design-04-youtube Spotify ~ https://go.servicedesignshow.com/inside-service-design-04-spotifyApple ~ https://go.servicedesignshow.com/inside-service-design-04-appleSnipd ~ https://go.servicedesignshow.com/inside-service-design-04-snipd

00:00 Introduction and Evoking Smiles01:27 Background and Unreasonable Hospitality12:05 Making it Cool to Care: Passion and Infectious Energy29:31 The Importance of the Fan Meal: Preparing for Success30:26 Building Relationships and Creating Community in the Workplace31:18 Effective Communication and the Value of Daily Huddles32:08 The Impact of Remote Work on Relationships and Community33:22 Finding Purpose in Your Work34:20 Accountability and Self-Awareness for Personal Growth35:27 Elevating and Supporting Others for Extraordinary Achievements36:57 The Importance of Persistence, Character, and Being Present

Effy and I talk about Unreasonable Hospitality by Will Guidara and its lessons for how to be deeply of service to others. Also, Effy defends working in retail, and Iggy enjoys discovering the more nuanced and effective alternative to "assume positive intent."

If your studio is struggling with retention, reviews, referrals, or upgrades, this episode flips the script.  Inspired by an unforgettable act of hospitality, Loud Rumor CEO, Mike Arce, dives into how studios can create standout member experiences that drive lasting loyalty. You'll hear how one F45 owner built a 700+ five-star review reputation and how Loud Rumor members are using similar strategies to reduce attrition to 2–3%.  From real-world examples to practical ways to reintroduce meaningful touchpoints, this episode is a masterclass in making your studio unforgettable. This is what marketing looks like when it's rooted in care, not clicks. More From Loud Rumor Website: https://www.loudrumor.com/ Instagram: https://www.instagram.com/loudrumor LinkedIn: http://www.linkedin.com/company/loud-rumor Facebook: https://www.facebook.com/boom.loudrumor

 The Beef is gone. 'The Bear' (Season 2) is here. Dave and Chris start by talking about how underrated Chicago is as a food city and how it lends itself to culinary innovation. They then break down Season 2 of 'The Bear,' from poaching chefs to expediting. They talk some Sydney leadership criticism, the realities of the famous "Forks" episode, and how Carmy's relationship reflects real chef relationships. They finish with a MOIF about restaurants with wait lists you can join remotely. Listen to this episode, Chef! Catch up on Season 2 of The Bear here: https://www.hulu.com/series/05eb6a8e-90ed-4947-8c0b-e6536cbddd5fWatch our episode on Season 1 of The Bear here: https://youtu.be/gyFHTAZcDXgWatch the Happy Hour episode of Recipe Club here: https://youtu.be/6Vz1Dy75oKMLearn more about Avec here: https://www.avecrestaurant.com/Learn more about Kasama here: https://www.kasamachicago.com/Learn more about Pizza Lobo here: https://www.pizzalobo.com/Learn more about Publican Quality Meats here: https://www.publicanqualitymeats.com/Learn more about Ever here: https://www.ever-restaurant.com/Learn more about Alinea here: https://www.alinearestaurant.com/Learn more about Charlie Trotter's here: https://www.charlie-trotters.com/Listen to the past episode with Alex Stupak here: https://open.spotify.com/episode/1Jj55QsGmLU2RAj3UiZo94Read the NYT's 25 Years of Dining in New York City here: https://www.nytimes.com/interactive/2025/05/06/dining/25-years-nyc-restaurants.htmlRead William Grimes's NYT WD-50 Review from 2003 here: https://www.nytimes.com/2003/06/18/dining/restaurants-chef-s-second-course-is-food-for-thought.htmlWatch Dave and Rene Redzepi on Mind of a Chef here: https://youtu.be/m9eoysWdxLc?si=UjfCrnJcbvtrtFc3Learn more about Single Thread here: https://singlethreadfarms.com/restaurant/Watch the past episode with Will Guidara on Unreasonable Hospitality here: https://youtu.be/YyFveotyzTAWatch the past episode with Paul Carmichael on Kabawa here: https://youtu.be/J6gvc7ICJtoRead the NYT's 100 Best Restaurants In New York City 2025 List here: https://www.nytimes.com/interactive/2025/dining/best-nyc-restaurants.htmlSend in your questions to askdave@majordomomedia.com.Subscribe to the show on YouTube: https://www.youtube.com/@thedavechangshow.Subscribe to Recipe Club on YouTube: https://www.youtube.com/@recipeclubofficial.Submit your favorite food moments in your favorite movies to majorfoodporn.com.Join our community Discord on majordomo.com. Hosts: Dave Chang and Chris Ying Majordomo Media Producers: Kelsey Rearden and David Meyer Spotify Producer: Felipe Guilhermino and T Cruz Editor: Stefano Sanchez Learn more about your ad choices. Visit podcastchoices.com/adchoices

How can we foster a culture of "unreasonable hospitality" and go above and beyond conventional standards to deliver exceptional experiences? Will Guidara, a distinguished figure in the world of hospitality and fine dining, has not only earned numerous accolades but has also revolutionized the way people perceive dining experiences.  His journey teaches us that creating a culture of "unreasonable hospitality" is all about pushing the boundaries, rewriting the script, and delivering extraordinary experiences. It is a testament to the idea that success transcends ordinary standards and is marked by a relentless commitment to exceeding expectations. Will is recognized for his role as a co-owner of Eleven Madison Park, a three-Michelin-starred restaurant in New York City, which under his leadership, earned the title of the "World's Best Restaurant" in 2017. Beyond his restaurant endeavors, he is a passionate advocate for the 'extra mile' mentality, inspiring individuals and businesses to prioritize people and deliver exceptional experiences. In this episode of The Greatness Machine, Will joins Darius to share insights on his inspiration for prioritizing others, drawing from his experiences with Danny Meyer. He underscores the importance of financial management in the restaurant industry and creating a culture of unreasonable hospitality. Will also touches on personal growth, leadership, and lessons learned from pursuing excellence in the culinary world and writing a book. Topics include: What inspired Will to embrace the idea of serving and prioritizing others Will looks back at his experience working with Danny Meyer Will discusses the importance of managing your finances carefully Creating a culture of unreasonable hospitality The importance of owning up to your mistakes and vulnerabilities as a leader Will talks about their pursuit of becoming the number one restaurant in the world The importance of separating one's identity from their work Will shares the lessons he learned while writing a book And other topics…  Connect with Will: Website: https://unreasonablehospitality.com/  LinkedIn: https://www.linkedin.com/in/willguidara Instagram: https://www.instagram.com/wguidara/  Twitter: https://twitter.com/wguidara Facebook: https://www.facebook.com/WillGuidara/  Connect with Darius: Website: https://therealdarius.com/ Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/ Instagram: https://www.instagram.com/whoompdarius/ YouTube: https://therealdarius.com/youtube Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708 Sponsored by: Huel: Get Huel today with this exclusive offer for New Customers of 15% OFF with code GREATNESS at https://huel.com/GREATNESS (Minimum $75 purchase). ExpressVPN: Secure your online data today with ExpressVPN. Go to expressvpn.com/darius. Indeed: Get a $75 sponsored job credit to boost your job's visibility at Indeed.com/DARIUS. Shopify: Sign up for a $1/month trial period at shopify.com/darius.  Write a review for The Greatness Machine using this link: https://ratethispodcast.com/spreadinggreatness.  Learn more about your ad choices. Visit megaphone.fm/adchoices

What do a fine dining maitre d. A magician burying cards in a backyard and a toddler looking for Elsa have in common? They all show us that magic still exists. If we're willing to care more, than seems reasonable. In this episode, Will Guidara, who's a former co-owner of 11 Madison Park, which was once named the best restaurant in the world, the author of Unreasonable Hospitality and advisor on the hit series The Bear, shares how he transformed a restaurant into the best in the world not through perfection but through moments of radical hospitality. Whether it was sending out hot dogs on fine China or designing hand signals to pour water silently. It was never only about the food, it was about making people feel seen. This is a conversation about joy, about seeing service not as subservience, but as nobility and the kind of creativity that invites connection.The Tao Te Ching is one of those books I keep coming back to. Ancient wisdom, wrapped in poetry, that somehow feels more relevant every year. Like this line: “If you look to others for happiness, you will never be happy. If your well-being depends on money, you will never be content.“Simple. Clear. Actually useful.I've teamed up with Rebind.ai to create an interactive edition of the Tao—forty essential verses, translated into plain, everyday language, with space to reflect, explore, and ask questions. It's like having a conversation not just with the Tao, but with me too. If you're looking for more clarity, calm, or direction, check it out here.Key Takeaways:The concept of hospitality and its significance in various aspects of life.Insights from the restaurant industry and the transformation of dining experiences.The balance between kindness and excellence in service.The importance of making people feel seen and valued.The idea of “unreasonable hospitality” and exceeding expectations.The role of creativity in building meaningful connections.The impact of self-care and generosity in service roles.Navigating relationships and managing people effectively.The value of criticism as an investment in personal growth.The importance of community and connection in fostering relationships.Will Guidara: Website | Instagram | LinkedInIf you enjoyed this conversation with Will Guidara, check out these other episodes:How to Connect More Deeply With the World with James CrewsHow to Unlock the Secret Language of Connection with Charles DuhiggFor full show notes, click here!Connect with the show:Follow us on YouTube: @TheOneYouFeedPodSubscribe on Apple Podcasts or SpotifyFollow us on InstagramSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Dave introduces today's guest, Will Guidara, author of ‘Unreasonable Hospitality,' and his storied culinary background. Dave then interviews Will and they talk about Will's philosophies on hospitality, the influence of Danny Meyer's approach to hospitality, problem-solving, and having a positive attitude regarding work. Dave finishes with an Ask Dave. Listen to the previous DCS episode with Will here: https://open.spotify.com/episode/0356ddrsgQgqDbWQOUw2J9?si=EW6uezCeRE2vFnmvVLAnlw Purchase ‘Unreasonable Hospitality' here: https://www.unreasonablehospitality.com/#TheBook Check out Will's newsletter here: https://www.unreasonablehospitality.com/newsletter Check out past speakers at The Welcome Conference here: youtube.com/@TheWelcomeConference Send in your questions to askdave@majordomomedia.com Subscribe to the show on YouTube: https://www.youtube.com/@thedavechangshow Subscribe to Recipe Club on YouTube: https://www.youtube.com/@recipeclubofficial Submit your favorite food moments in your favorite movies to majorfoodporn.com Join our community discord on majordomo.com Host: Dave Chang and Chris Ying Guests: Will Guidara Video/Audio Producer: Felipe Guilhermino Majordomo Media Producers: Kelsey Rearden and David Meyer Editor: Stefano Sanchez Learn more about your ad choices. Visit podcastchoices.com/adchoices