Podcasts about unreasonable hospitality

Samantha McKenna didn't just start a sales consultancy—she launched it with customers waiting in line. In this episode, she reveals how building an authentic presence on LinkedIn before starting #samsales set her up for immediate success. Learn how she transitioned from being a top rep at LinkedIn to bootstrapping a fast-growing company and how CEOs can do the same.Listen to how one founder defied convention, ditched traditional sales tactics, and built a business on human connection, one LinkedIn post at a time.

Dave introduces today's guest, Will Guidara, author of ‘Unreasonable Hospitality,' and his storied culinary background. Dave then interviews Will and they talk about Will's philosophies on hospitality, the influence of Danny Meyer's approach to hospitality, problem-solving, and having a positive attitude regarding work. Dave finishes with an Ask Dave. Listen to the previous DCS episode with Will here: https://open.spotify.com/episode/0356ddrsgQgqDbWQOUw2J9?si=EW6uezCeRE2vFnmvVLAnlw Purchase ‘Unreasonable Hospitality' here: https://www.unreasonablehospitality.com/#TheBook Check out Will's newsletter here: https://www.unreasonablehospitality.com/newsletter Check out past speakers at The Welcome Conference here: youtube.com/@TheWelcomeConference Send in your questions to askdave@majordomomedia.com Subscribe to the show on YouTube: https://www.youtube.com/@thedavechangshow Subscribe to Recipe Club on YouTube: https://www.youtube.com/@recipeclubofficial Submit your favorite food moments in your favorite movies to majorfoodporn.com Join our community discord on majordomo.com Host: Dave Chang and Chris Ying Guests: Will Guidara Video/Audio Producer: Felipe Guilhermino Majordomo Media Producers: Kelsey Rearden and David Meyer Editor: Stefano Sanchez Learn more about your ad choices. Visit podcastchoices.com/adchoices

As electric vehicle adoption surges—projected to make up over half of all new car sales in the U.S. by 2030—the expectations around where and how we charge are rapidly evolving. Charging stations are no longer just utility hubs; they are becoming lifestyle touchpoints. Today's EV drivers seek more than speed and convenience—they want frictionless technology, elevated amenities, and design that speaks to their personal values. A new report from MG2 Advisory asks: What if EV charging stations embraced “unreasonable hospitality” and became places people actually look forward to visiting?How can EV charging stations evolve from functional infrastructure into brand experiences that surprise, delight, and earn loyalty?In this episode of Retail Refined, host Melissa Gonzalez is joined by Charles Forster, founder of the automotive media brand Automo Speed Crew. Together, they explore what it would mean to embed the principles of hospitality into EV environments—from seamless app experiences to destination-worthy food and community spaces. Drawing from MG2 Advisory's latest consumer research, they break down user personas and reveal how brands can transform charging from a necessity into a memorable interaction.Highlights from the conversation include…Understanding the EV personas: From “Speed Seekers” who prioritize fast and seamless charging, to “Comfort Cruisers” and “Destination Dwellers” who value relaxation and immersive experiences, charging environments must cater to varied expectations.Amenities as differentiators: From elevated restrooms and premium seating to on-site services like tire inflation and detailing, going beyond the basics can drive loyalty.Tech-enabled hospitality: Frictionless mobile apps for reservations, payments, and real-time charger status are key to reducing range anxiety and elevating the user experience.Charles Forster is a seasoned product development leader with over 15 years of experience in UX design, front-end engineering, and digital branding across fintech, SaaS, and media sectors. As Director of Product Development at VersioPay, he oversees the design and development of integrated payment processing platforms and user interfaces. He has also led large-scale enterprise projects, founded the automotive media brand Automo Speed Crew, and consistently applies his expertise in software innovation, startup growth, and user-centered design.

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training How are you adapting to the many changes in the industry and economy? For many agency owners this is a golden era for the business. Of course, not everyone will thrive—success depends largely on your ability to adapt. In this episode learn how our guest has mastered adaptation through several economic downturns over the years, emerging from each crisis as a more prepared and confident leader. Today, he shares the pivotal moments when his agency could have joined countless others in closing their doors, but instead discovered pathways to emerge stronger than ever. Tune in to learn how he navigated each crisis, how embracing remote work has enhanced nearly every aspect of his agency's culture and operations, and why he firmly believes that despite—or perhaps because of—today's challenges, there has never been a better time to be in the agency business. Dan Kahn is the founder of Kahn Media, an integrated marketing agency specializing in automotive and luxury brands. He shares insights into his journey in the marketing world, starting with public relations and evolving into a diverse agency model. Dan also looks back at the different ways he handles times of economic downturns in his agency, and how his leadership was shaped by these times of turmoil. Additionally, he introduces his newer venture, TRED, an outdoor recreation-focused agency emphasizing experiential marketing. In this episode, we'll discuss: 3 ways to weather economic downturns. Learning to be a better leader for a remote team.  Focus on the media, not the message. Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design, and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service. Sometimes Bigger Clients Doesn't Equate to Big Success Dan grew up watching his father weather the volatile nature of business ownership and promised himself he'd never subject himself to such instability. However, his passion for automobiles guided him along a path from automotive journalism to PR work, and ultimately to founding his own agency. Hence, his entrepreneurial journey began with a strong foundation in the automotive industry, where he built a solid reputation working with notable clients like Lotus and Maserati, and handling high-profile events such as the SEMA automotive trade show. However, his ability to adapt was truly put to the test during the pandemic. When the world came to a standstill in 2020, many businesses found themselves grappling with significant revenue declines and uncertainty about the future and his agency was no exception. Dan found that while most of his corporate clients were pulling back, smaller clients like Lotus were easier to innovate with and willing to test new approaches. This is how he came up with the idea of handling car delivery services directly to journalists. With automotive press fleets locked down and journalists confined to their homes, Dan and his team were gaining lots of attention with this stunt, to the point that they achieved greater media exposure than larger competitors like Porsche. 3 Ways to Face Times of Economic Crisis 1. Grow stronger as a leader According to Dan, he was a different type of leader back when he faced his first economic downturn in 2013 and, as a result, defaulted to putting everything on his shoulders. Having experienced consistent 50% growth for several years, he felt the agency was doing well enough and he could lay back on doing new business development. Unfortunately, this decision coincided with some critical financial decisions. They had relocate to a more expensive town while taking on higher office rent and lost two big clients in one week. His world came crushing down, he burned through his savings, and it took a lot to get through that situation. With no delegation strategy in place, Dan shouldered the entire burden of recovery himself. His dreams of reducing his workload vanished as he struggled to lead the team through this crisis. While the agency eventually recovered and emerged stronger than before, the experience took a toll on his health. 2. Innovate and pivot quickly When the global shutdown of 2020 threatened Dan's agency with another economic disaster—particularly since events accounted for 30% of their revenue were canceled in rapid succession, Dan found himself in a better position to face the situation this time. He had a good leadership team, excellent client relationships and the agency was overall better prepared to figure out how to stay afloat during lockdowns. Rather than shouldering the burden individually, Dan and his leadership team collaborated closely with clients to develop innovative alternatives and pivoted quickly to create virtual experiences that maintained audience engagement despite physical restrictions. 3. Execute the highest levels of service Finally, the agency's latest critical moment happened last year, during economic shifts that hit many industries. Clients were pulling back on expenses as Dan had just launched a second agency, which requires a huge amount of capital. In part, it was the result of normal economic cycles during an election year but Dan admits it was also the result of poor planning on his part. After spending much of 2023 investing the first agency's profits into the launch of the second agency, it hit him in December that clients' annual contract renewals weren't going as smoothly as he'd hope. He started to see just how bad Q1 of 2024 could be if he didn't course correct. Once again, he relied on his team, who were tasked with continuing to execute at the highest level while he focused on business development. He also started focusing more on growing existing clients, after years with a laser focus on new business development, and invested some of his own savings into pulling the agency back up. Dan was also honest about the agency's situation with some key clients, who agreed to pay the year in full with a discount. Finally he put a heavy focus on delivering the best customer experience – aiming to become undeniable – following the teachings of Unreasonable Hospitality, by Will Guidara. The team all read the book and were instructed to apply those principles with each client. The result? Q1 was still a mess but things turned up by Q2 and by the end of the year they had record revenue and profits. Choosing Results Over Proximity Like many agencies, Dan's business runs most operations on remote, with only five to six team members coming into the office on a regular basis and some coming in once or twice a week. Although this shift does make it harder to get everyone on the same page and focused on the same target – and it does make training harder –, Dan admits it's better in almost every other aspect. Most critically, the remote structure grants access to an elite talent pool—a priority Dan values far above physical proximity. Whether team members work part-time from Alaska or elsewhere, his focus is on results rather than location. With a leadership philosophy that has changed from micromanaging to inspiring, he understands you need to trust your team to work remote. This comes after a lot of personal development work as he learned to listen more effectively and improve as a leader by taking guidance from his own team. This then led to identifying some necessary changes in the agency's culture, including replacing senior staff members who lacked leadership qualities. Now, instead of managing his team and overworking himself, he takes the time to enjoy his life. Finally, coaching and therapy have also help Dan open his eyes to the importance of diverse personality types within a leadership team. While he used to expect his team to tackle any situation exactly as he would, he now appreciates that this kind of mindset can lead to chaos in the team. Instead, varied perspectives in decision-making processes can lead to much better results. Why this is a Great Time to be an Agency Owner With traditional media on its deathbed, Dan believes this is actually the golden age for agency business, positioning communication professionals at the forefront of media evolution. He sees this as the optimal moment to launch podcasts and establish dominance in emerging media channels. Not everyone will adapt to these changes, and some agencies are struggling because of this. However, if you can adapt and make the best of this unbelievable moment in time with innovations like AI and much more freedom to be creative and innovative, you stand poised to thrive. Furthermore, nowadays people are much more willing to work with smaller agencies, relieving agency owners from the expectations of having a huge team or a fancy office. Instead, you get to focus on the ideas and building the best team possible with people from all over the world, which makes it a great time to be in this business. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

SummaryIn this episode, we catch up with Chris Aguilera and Jeff Nolasco. We explore updates from JD's Wings and Things, Mythic Jiu-Jitsu's evolution, the importance of community engagement, and the cultural heritage's impact on personal branding. You can follow Chris on IG: ⁠@datbeastchris⁠ or ⁠@jdswingz ⁠or online at ⁠www.jdswingz.comYou can follow Jeff on IG:@mythicbjj or ⁠@jbanzukeWe discussed the competitive landscape of Jiu-Jitsu, highlighting the rise of new organizations and the changing dynamics of athlete compensation. We explored the nuances of competition in Jiu-Jitsu and the contrast between traditional tournaments compared to more dynamic and entertainment-driven events. We discussed the importance of training regimens, coaching intensity, and the self-awareness necessary for growth in martial arts. The conversation also touches on personal interests like overlanding, the growth of businesses within the community, and the significance of fundraising for a family in need. The speakers reflect on their journeys, the importance of community support, and the evolution of their respective careers.Chapters00:00 Introduction to The Bizjitzu Podcast01:03 Updates from JD's Wings and Things02:33 Mythic Jiu-Jitsu: A Labor of Love04:02 Cultural Heritage and Tattoos05:58 Construction Projects and Restaurant Growth08:35 The Evolution of Menu Items10:49 The Importance of Community Engagement16:03 Unreasonable Hospitality and Customer Experience21:06 The Rise of Competitive Jiu-Jitsu24:04 The Future of Jiu-Jitsu and Its Community25:24 The Dynamics of Competition in Jiu-Jitsu28:23 Training Regimens and Preparation for Events30:32 Coaching Intensity and Training Philosophy33:46 Self-Awareness and Growth in Jiu-Jitsu36:17 The Allure of Overlanding and Nature42:29 Business Growth and Community Engagement45:13 Fundraising for a Cause48:01 Reflections on Growth and Community SupportKeywordsBizjitzu Podcast, Jiu-Jitsu, restaurant business, community engagement, competitive sports, hospitality, cultural heritage, tattoos, menu evolution, construction projects, Jiu-Jitsu, competition, training, coaching, self-awareness, overlanding, business growth, community, fundraising, personal development

Step into Episode 163 of On the Delo as David DeLorenzo dives into the transformative power of hospitality inspired by the newly discovered book Unreasonable Hospitality by Will Guidara and Danny Meyer. In this episode, Delo unpacks how going above and beyond for others—whether in restaurants, insurance agencies, or everyday life—creates meaningful connections and drives success, sharing anecdotes from Eleven Madison Park to his own backyard and business. Discover how embracing unexpected gestures and mindful preparation can elevate your service, strengthen relationships, and inject magic into every interaction.Explore Delo's insights on applying the principles of Unreasonable Hospitality to personal and professional relationships, including the role of small gestures, the innovative Dream Weaver position at a Michelin-starred restaurant, and strategies for removing barriers to create genuinely welcoming experiences. Whether you run a restaurant, an agency, or simply want to elevate your interactions, this episode offers practical tips and inspiring stories to help you stand out.Chapter Guide (Timestamps):(0:07 - 3:30) Introduction: Episode 163 & Unreasonable Hospitality Overview (3:31 - 6:22) Unreasonable Hospitality Defined: Differentiation & Mindset (6:23 - 11:57) Dream Weaver & Small Gestures: Hot Dog Surprise & Restaurant Legends (11:58 - 14:59) Personalized Experiences: Removing Barriers & Warm Welcomes (15:00 - 19:00) Hospitality Beyond Restaurants: Insurance, Airlines, & Service Industries (19:01 - 23:01) Actionable Hospitality Tips: Automation, Personal Touches, & Thoughtfulness (23:02 - 27:25) Onboarding Magic & Random Acts: Greeting Cards, Gifts, & Surprises (27:26 - 34:45) The Long Game & Human Connection: Time, Relationships, & Closing ThoughtsThis episode is packed with compelling stories, actionable strategies, and heartfelt reflections on making hospitality a daily practice. Whether you're managing a team, running a business, or looking to enrich your personal relationships, tune in for practical inspiration to serve others better.

Oscar Trimboli has spent his life helping people hear what's not being said. As a listening expert and advisor to some of the world's largest companies, he's discovered a surprising truth: most of us only catch a fraction of what's being communicated. We hear the words, but miss the silences, emotion, and meaning beneath them. In this episode, Dart and Oscar explore the five levels of listening, what it takes to make someone feel truly seen, and how listening can be taught, measured, and embedded into teams.Oscar Trimboli is a speaker, leadership coach, and the author of How to Listen. He hosts the Apple award-winning podcast Deep Listening and has worked with clients such as Microsoft, AstraZeneca, and Cisco to improve communication and collaboration through listening.In this episode, Dart and Oscar discuss:- The five levels of listening- What it takes to make someone feel truly seen at work- Why most of us only hear 14% of what someone really means- The link between listening and action- How listening can reduce meetings and increase effectiveness- Why silence is the most powerful listening tool- What metaphors reveal about how people see the world- How to teach listening as a core leadership skill- And other topics…Oscar Trimboli is a speaker, author, and host of the Deep Listening podcast. His mission is to create 100 million deep listeners in the workplace. He's advised organizations including Microsoft, AstraZeneca, and HSBC on how to listen beyond the words and build cultures of understanding. His latest book, How to Listen, explores the science and practice of listening well—and why most of us do far less of it than we think.Resources Mentioned:How to Listen, by Oscar Trimboli: https://www.amazon.com/How-Listen-Discover-Hidden-Communication/dp/1774581914The Deep Listening Podcast: https://www.oscartrimboli.com/podcast/Listening Quiz (Discover your listening barriers): https://www.listeningquiz.comUnreasonable Hospitality, by Will Guidara: https://www.amazon.com/Unreasonable-Hospitality-author/dp/1529146828Don't Think of an Elephant! by George Lakoff, Howard Dean, & Don Hazen: https://www.amazon.com/Dont-Think-Elephant-Values-Politics/dp/1931498717Connect with Oscar:Website: https://www.oscartrimboli.comLinkedIn: https://www.linkedin.com/in/oscartrimboli Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what's most important to the business. Book a call at 11fold.com.

A few years ago we had the pleasure of speaking with Jonathan Ogurchak about the success of his company STACK. Now we have invited him back to see how the business has progressed and learn about his new venture, Zeal Specialty Pharmacy.   As a pharmacist, Jonathan observed significant inefficiencies and a need to modernize processes. This set him on a course to develop and deliver better technology that would ultimately improve patient care. Today, he is a recognized serial entrepreneur, a leader in technology, and a man whose latest endeavor is centered on the delivery of medication to individuals with rare diseases.   Here are highlights of our conversation:   -An Update on STACK: The business has expanded its product offerings including a new product called On Queue, an operations workflow platform to enhance the pharmacy patient journey and capture valuable data. They now have customers in the US, Canada, Mexico, and Dubai.   -Healthcare Compliance: STACK software helps organizations manage compliance by providing easy access to regulations for different states and purposes and automating processes for accreditation, compliance, and training for pharmacies.   -Zeal's Branding Strategy: Jonathan explained the origin of the company name "Zeal" as a play on the term "zebra" in the medical community, representing rare and orphan diseases. The zebra also represents an effort to connect with patient communities through tasteful and purposeful branding.   -Advice for Founders: Finding a mentor and maintaining a network for personal and professional growth is critical for new founders. He shared his experiences as a business owner and entrepreneur, highlighting the need to foster a healthy balance between work and personal life. He shared the significance of family and prioritizing time with loved ones, as businesses and jobs can change but family remains constant.   -Building Culture:  Jonathan discussed the pharmacy's leadership development initiative, which includes a book club focused on customer service and growth. He mentioned the book "Unreasonable Hospitality" and the Disney Institute program. Jonathan also shared that he encourages team members to explore different industries for innovative ideas.         About the guest: Jonathan Ogurchak, PharmD, CSP, CPHIMS, is a specialty pharmacy veteran, having served in numerous roles across pharmacies, associations, and education for the last 15 years.   Currently, he is the CEO & Founder of STACK, a software firm with two commercially available platforms: its namesake, STACK, a pharmacy information management platform designed to curate and organize information necessary to run successful pharmacies, professional associations, and higher education institutions; and OnQueue, a workflow platform built to optimize the patient journey for pharmacies and clinics. He is also the CEO and co-founder of Zeal Specialty Pharmacy, an independent rare-disease pharmacy leveraging both the above technologies to create the best experiences possible for patients, prescribers, and pharma partners across the country.   Jonathan is an adjunct faculty through Duquesne University and the University of Pittsburgh, precepts pharmacy students virtually at 25 schools of pharmacy nationwide, focused on specialty pharmacy programs and processes, and his specialty pharmacy textbook is in pre-publication.   Connect with Jonathan: Website: https://www.managewithstack.com/ Website: https://www.zealsp.com/   Connect with Allison: Feedspot has named Disruptive CEO Nation as one of the Top 25 CEO Podcasts on the web, and it is ranked the number 6 CEO podcast to listen to in 2025! https://podcasts.feedspot.com/ceo_podcasts/ LinkedIn: https://www.linkedin.com/in/allisonsummerschicago/ Website: https://www.disruptiveceonation.com/    #CEO #leadership #startup #founder #business #businesspodcast  Learn more about your ad choices. Visit megaphone.fm/adchoices

What happens when the external validation of your success conflicts with your internal values and purpose? In episode 241 of At The Table, Pat Lencioni and Cody Thompson explore the hidden dangers of traditional success metrics. They also discuss how businesses and individuals can lose their way when they chase recognition that doesn't align with their original purpose.Topics explored in this episode: (0:40) The Michelin Star Story* How a small restaurant in Italy gave up its Michelin star to stay true to its identity.(4:51) Aligning Success With Intentions* Why companies lose their way when they follow external expectations.* The importance of anchoring decisions to the question: "Why do we exist?"(8:46) Success and Personal Growth* Arthur Brooks' wisdom about valuing the process over outcomes.* How personal definitions of success change over time, especially in creative fields.(13:02) The Cost of Chasing the Wrong Goals* How woundedness can drive people to seek approval through achievements.* Reflections on athletes and leaders who chose integrity over external trophies.* Why true success means being proud of who you're becoming, not just what you achieve.(17:53) Staying Grounded Amid Temptation* Lessons from early Table Group decisions to resist the IPO craze.* The ultimate call to stick to your "why" for lasting fulfillment.Books mentioned in this episode: * Unreasonable Hospitality by Will Guidara.* The Advantage: Why Organizational Health Trumps Everything Else In Business by Patrick Lencioni.* From Strength to Strength by Arthur Brooks.This episode of At The Table with Patrick Lencioni is brought to you by The Table Group: https://www.tablegroup.com. We teach leaders how to make work more effective and less dysfunctional. We also help their employees be more fulfilled and less miserable. At The Table is a podcast that lives at the connection between work life, leadership, organizational health, and culture. Subscribe on Apple Podcasts (https://apple.co/4hJKKSL), Spotify (https://spoti.fi/4l1aop0), and YouTube (https://bit.ly/At-The-Table-YouTube). Follow Pat Lencioni on https://www.linkedin.com/in/patrick-lencioni-orghealth and http://www.youtube.com/@PatrickLencioniOfficial. Connect with Cody Thompson https://www.linkedin.com/in/cody-thompson-a5918850. Be sure to check out our other podcast, The Working Genius Podcast with Patrick Lencioni, on Apple Podcasts (https://apple.co/4iNz6Yn), Spotify (https://spoti.fi/4iGGm8u), and YouTube (https://bit.ly/Working-Genius-YouTube). Let us know your feedback via

In this inspiring and hilarious episode of Lady Journey, comedian Liz Glazer opens up about her deep love for self-help books—from manifesting dreams to mastering daily habits—and how she's hilariously (but seriously) using Will Guidara's Unreasonable Hospitality as her parenting guide. Yes, the fine-dining philosophy has entered the nursery!

In this week's episode, Casey sits down with Grant Young to dive into the bold risks, relentless work ethic, and calculated bets that shaped his entrepreneurial journey. From knocking doors in the early days of the solar industry to moving his family across the country, two times, without a safety net. Grant's story is one of grit, vision, and unwavering commitment.Grant shares how he and his business partner, Benson, navigated the complexities of the solar industry, why they chose New York as the proving ground for their company, and how they built a customer-first model that disrupted the status quo. He opens up about the sacrifices, the near-failures, and the mindset required to turn challenges into stepping stones for success.Beyond business, Grant discusses his approach to investing, personal growth, and the role of faith in his life. Whether you're an entrepreneur, a leader, or simply someone looking to level up, this episode is packed with insights on taking calculated risks, staying adaptable, and betting on yourself when it matters most.Chapters:00:00 – 01:39 | Meet Grant YoungHow Grant and Casey first connected through business and shared passionsIntroduction to Grant's entrepreneurial journey in solar energy01:39 – 05:27 | Early Days in Solar SalesGrant's mission experience and transition into solar door-to-door salesThe challenges of dealer models and the vision for a customer-first company05:27 – 08:19 | The Leap to New YorkWhy Grant and Benson chose New York as their proving groundMoving with no safety net: starting from scratch with a pregnant wife08:19 – 13:03 | Risk, Commitment & GrowthBurning the ships: why full commitment was the key to successThe mindset shift from fear to growth and taking risks early13:03 – 17:32 | Building a Better Solar CompanyCreating a fully integrated sales and installation modelThe hard lessons from their first year and why New York's red tape became an advantage17:32 – 22:19 | Money, Investing & Personal PhilosophyGrant's minimalist approach to money and focus on self-masteryLearning from mentors, self-help, and betting on skills over quick wealth22:19 – 28:11 | Partnership, Expansion & LeadershipThe dynamics of Grant's partnership with BensonGrowing from a local business to a national home services company28:11 – 30:12 | Continuous Learning & Self-EducationGrant's approach to lifelong learning beyond formal educationHow curiosity fuels personal and professional growth30:12 – 32:37 | Defining Moments & GritA story of resilience during a high-stakes game with business leadersHow grit and confidence shaped Grant's leadership style32:37 – 38:37 | Faith, Service & Giving BackThe role of faith and mission service in Grant's lifeMentoring and uplifting youth from underprivileged communities38:37 – 44:34 | What Fires Grant Up TodayLiving with intention: doing the right thing and trusting the processCreating world-class customer experiences inspired by “Unreasonable Hospitality”44:34 – 47:09 | Vision for the FutureScaling Addix and building a culture of excellenceWhat's next for Grant, Benson, and their mission-driven company Hosted on Acast. See acast.com/privacy for more information.

In this episode of The Tech Trek, Amir sits down with Abhi Sharma, CEO and Co-Founder of Relyance AI, to unpack the philosophy of "unreasonable hospitality"—a framework for building unforgettable customer and team experiences. From small gestures like a humidifier in the interview room to culture-embedded rituals, Abhi reveals how this principle fuels trust, retention, and performance at every level. If you're building teams or scaling a company, this one is packed with actionable insights.

"This is what we value and I'm going to keep showing up and showing you that I'm going to go above and beyond for you as an individual and as a team because it matters, because you matter and the care you're giving to the patient matters." — Kendall HagensenIn this insightful episode, Kendall shares her enthusiasm for Will Guidera's "Unreasonable Hospitality" and its profound application to alternative healthcare. The conversation explores how holistic providers can elevate patient experiences by going beyond standard care to create moments of delight throughout the client journey.The hosts discuss how Trust Driven Care principles align perfectly with Guidera's philosophy of giving patients "more than they expect" in every interaction. Kendall highlights how trauma-informed practices are often intuitively implemented by alternative healthcare providers, even without explicit training.Through engaging anecdotes from the book, the episode illustrates how considering every aspect of patient communication, physical space, and the entire customer journey creates opportunities for exceptional care. The discussion extends beyond patient interactions to team leadership and business culture, demonstrating how these principles ripple through an organization."This is what we value and I'm going to keep showing up and showing you that I'm going to go above and beyond for you as an individual and as a team because it matters, because you matter and the care you're giving to the patient matters," Kendall emphasizes when discussing leadership.The hosts also touch on how software and technology play a crucial role in creating elevated hospitality experiences in healthcare settings, highlighting how the right tools can enhance patient-centered care while managing practitioner capacity. This process-oriented mindset transforms how providers think about each touchpoint in the patient experience.Get all the links, resources and show notes here: https://wellnesscentercreators.comSponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Sam Degenhard is the Founder and CEO of Campfire Ranch. Like most of us, Sam dreamed of one day launching a business in the outdoor industry. His approach to taking "the leap" involved graduate school, using the dedicated time to hone his concept and approach, preparing as best he could for the launch of the business. As things typically go, the universe had a different timeline in mind. Find out how Sam dealt with an accelerated timeline, what he's learned since then, and how he envisions the future of the business. Show Notes: Campfire Ranch: https://campfireranch.co/ Sam Degenhard: https://www.linkedin.com/in/samdegenhard/ Unreasonable Hospitality (book): https://amzn.to/3Y95vQH BPC - Brand, Product, Content: Baldface Lodge: https://www.nelsonkootenaylake.com/listing/baldface-lodge MAVRIX Game: https://store.steampowered.com/app/2926900/MAVRIX_by_Matt_Jones/ Join us on LinkedIn: https://www.linkedin.com/company/second-nature-media Meet us on Slack: https://www.launchpass.com/second-nature Follow us on Instagram: https://www.instagram.com/secondnature.media Subscribe to our newsletter: https://www.secondnature.media Subscribe to the YouTube channel: https://www.youtube.com/@secondnaturemedia

In this episode of the Just Schools Podcast, Jon Eckert interviews Dr. Matthew Lee, research professor at Baylor University and co-leader of the Global Flourishing Study—a longitudinal project spanning 22 countries and nearly 200,000 people. They discuss what it means to flourish as whole human beings and how education can support not only academic success but spiritual, emotional, and relational well-being. Dr. Lee shares insights on how flourishing is not just about individual happiness or wellness, but about contributing to the greater good—what he describes as "ecosystem-wide flourishing." He and Eckert explore how love, hospitality, and compassion can shape the culture of schools, drawing from research and real-world examples, including organizations like Barry-Wehmiller that center care and community in their leadership. The Just Schools Podcast is brought to you by the Baylor Center for School Leadership. Be encouraged. Mentioned: Unreasonable Hospitality by Will Guidara Christian Caregiving: A Way of Life by Kenneth Haugk Connect with us: Baylor MA in School Leadership EdD in K-12 Educational Leadership Jon Eckert LinkedIn X: @eckertjon Center for School Leadership at Baylor University: @baylorcsl     Transcript: Jon Eckert: All right. Today we get to welcome a good friend and colleague at Baylor University. So Matt Lee is here with us today, and his work all revolves around flourishing, which is the ultimate goal of all education and one of the most intrinsically human things that we think about. So Matt, if you just give us a quick intro as to why you're at Baylor and kind of the 30,000-foot view of what you do here at Baylor. Matt Lee: Well, thanks, Jon. I'm delighted to be here at Baylor, and I would say part of the reason that I'm here is that the Global Flourishing Study is a joint project of Baylor and Harvard, and this is a five year, 22 country survey to understand the forces that affect flourishing for about 200,000 people globally. And we've got nationally representative samples in each of these countries. So we're almost able to generalize to all humanity, which is unusual for a study. And to have this longitudinal approach enables us to follow up over time, look at changes. We've got the time ordering nailed down, we've got some statistical techniques to address robustness. We're almost able to make causal claims that generalize to all humanity. So that was one of the reasons. The other thing is I just really appreciate Baylor's mission and ability to combine really rigorous research with a Christian commitment. And so I think that is a special strength of Baylor University, not to go into a commercial for Baylor right now. Jon Eckert: Oh no, we're all for that. But it's one of the reasons why our work overlaps, because we work with education leaders in over 45 countries and all 50 states and the stated goal of education since Aristotle has been for the flourishing of human beings. And so there's obviously a school component of this. You're looking at all of humanity. Again, that's not probably something I'll ever be able to say as a researcher that I've able to generalize findings to all humanity. But I'm curious to hear how you all think about words like flourishing in love and operationalize those for educators. What does that look like in whatever school you're called to? Obviously, we're here at Baylor and we can have a faith component to what undergirds everything we do, but a lot of our educators that we serve are in public schools, and there's secular humanism there, and there's all different kinds of kids with all different kinds of backgrounds. So what does flourishing and love look like universally, in the way you would define it? Matt Lee: Well, I would frame it as a dialogue. And so we are contributing to a dialogue. And I remember there was a chaplain at Harvard who used to just observe that Harvard tends to treat students as though they are just a brain on a stick or maybe a neocortex on a stick. And of course, there's more to human beings than that. And so when we think about flourishing, we think about multiple domains. We're flourishing in terms of our physical health, we're flourishing in terms of our spiritual health, our emotional health. And so there's all of these different domains at the individual level, but it's sort of meaningless in a sense if we're not contributing to the greater good. And for most people, particularly in the United States, the greater good is going to be largely defined in terms of a sacred narrative. So if we're not honoring that need to serve the greater good in terms of a sacred narrative, then we are dehumanizing people by definition. And so if we care about the inherent dignity, the infinite value of every person, that we need to attend to all of the domains of flourishing across levels. So flourishing is different than well-being and happiness and wellness and some of these other constructs because it really is not just about the person, it's about the person in their context. And their context might include a sacred context. Their context certainly would include a political and economic context. It's knowing we have the skills in order to make a meaningful difference in this person's life. We're not trying to fix anything. We know that that doesn't necessarily work, but we can be present with loving awareness in a way that is itself healing, and then we can get people the help that they need if we can't provide it. But it's not one person's responsibility to do that. So oftentimes when we think of love or compassion, we think of one-on-one, but this is actually something that you find at the level of groups. And Brian Wellinghoff, my co-author on the one article about Barry-Wehmiller, he's a senior director at Barry-Wehmiller. He said in the article, what we've found over these couple of decades is that when love is present, it promotes the conditions that are required for flourishing. It's not just that love is present at the level of one-on-one interactions, it's that it's now that love is part of the culture. Love is part of the context, and that enables everything that they do. And they help encourage that by promoting skills like listening and the practice of gratitude and regularly celebrating people, not just employee of the month where you get a nice parking spot and everyone hates you for the month or whatever. But like a culture of celebration where it actually is joyful to celebrate the people that you care about and you want to do that and you appreciate it when they do it for you. And you know it's going to happen because you can see your love, make a difference on a daily basis. You know that you're contributing, you know that you're engaged. And I remember asking Bob Chapman, again, the CEO of that company, "What do you do about free riders?" When I went to Harvard, I thought, "I'll never see any free riders," and there's free riders everywhere, and how do you do that? And so he said, "Well, we want everyone to get on the bus, but they're not necessarily going to get on at the same stop, but we have faith and we're committed that eventually everyone's going to get on the bus." So there's some mercy and there's some grace. And then there's the tough conversation. There's the tough love. It's not just the warm hug, it's the powerful love that says, "Look, I'm going to speak truthfully to you about your contribution as a co-creator of this culture," he calls it a culture of caring, but I think we could also call it a culture of love and compassion. Jon Eckert: So couple of things that came to mind when you were talking about that. I like the term sacred hospitality, but the book Unreasonable Hospitality by Will Guidara came out just a few years ago. He ran Eleven Madison, and they became the best restaurant in the world based on not their service, but on their hospitality. And he differentiates service from hospitality. And it's absolutely a culture that gets created. It can't just be one person. It's how the whole team views the experience they're creating for diners. And it's a remarkable book that it's hard to replicate in schools because that is an elite experience with lots of money behind it, and public schools aren't functioning in that world. But how do we have that kind of an attitude about how do we see whole human beings and reach out in a hospitable way, not just in a service way? So I wonder if you have any... Are you familiar with Unreasonable Hospitality at all? Matt Lee: I've not read it, no. Jon Eckert: Okay. But does that align with sacred hospitality as you're considering it? Matt Lee: Well, one conceptual resource that I found helpful is from a book called Christian Caregiving, and this is written by the founder of the Stephen Ministries. This is the laypeople in a congregation who provide care to others in the congregation. They're not trained as psychologists or counselors, but they've been given a set of skills and they know their boundaries. That's the most important skill is knowing what's yours and what's for a professional and what's for God. And so when you think about the critical distinction in that book, it's between servitude and servanthood. And so when we are living into our vocation, that's servanthood. And when we are forced to do something that we wouldn't want to do in a way we wouldn't want to do it, then we're talking about servitude. And so when we imagine education and we think about a system that is perfectly designed to get the result that it gets, what is our system getting? It's perfectly designed to get disengagement. That's what we see from the Gallup data. So as you progress through your journey, you start out highly engaged in kindergarten, and then you're less engaged in middle school, less engaged in high school, and it just continues. It's a nice linear downward trend. Jon Eckert: That's not a nice trend, Matt. Matt Lee: Well, it's not nice, but from a research standpoint- Jon Eckert: It's clean. Matt Lee: It's very clean. So what are we doing systematically there? Well, we start out in kindergarten, we're sitting in a circle with our friends holding hands, finger painting the alphabet, singing songs. The creative arts are infused into this container of friendship. And we're learning our core material in that kind of container. And then we systematically start pulling all that stuff out. No more recess, take art maybe once in four years in high school. Jon Eckert: Elementary school, on average now, get 27 minutes of recess a day in the United States. Matt Lee: Oh, so we're- Jon Eckert: It's devastating. Matt Lee: We're doing it even younger than when I was a kid. Jon Eckert: Yes. Yeah. Matt Lee: I started doing this UN class called Love and Action at the University of Akron, and I said, "Rather than reading about this, why don't we practice it and then come back in a community of friends and share what are we learning?" And it just felt more like kindergarten to me. Let's sit in a circle and let's sing some songs about what we're learning. And I remember saying, "Well, do we even need exams at some point in these UN classes? Maybe there's a different way to be in relationship where we don't need the exams." And some of my colleagues would say, "Well, that's dangerous. You're going to have all these free riders." I had so few free riders in that context, and it's sort of like Barry-Wehmiller company as well. There's so few free riders because you empower people to be what they were created to be. Jon Eckert: Seeing data coming out on what leads to flourishing and mental health and what doesn't. But we're always looking for the things, what's working. I don't have time to spend a lot of time on the things that aren't working. I do like Bob Chapman's belief that everybody will eventually get on the bus. I don't believe that is true. I believe some people need to find another bus. But I think eventually you need to get the people that need to be on the bus, on the bus, and they'll get there. And they may choose there's another bus route that's better for them, and that will lead more to their flourishing. And that's great. But with 12,000 people in that company, that's not going to be 12,000 people that are on the right bus all the time. Matt Lee: Well, and I think maybe it's not everyone, but you go after the lost sheep. Jon Eckert: That's right. Yeah, you do. You do. That is fair. That's fair. And teachers definitely do that. And you can run yourself ragged. This is the last part of the time, and this is always the hardest part for me. I would be terrible at this, but you have four questions, four sentences. So one sentence for each one. So in all of your flourishing work that you've done, what is the most obvious finding that you're like, "That's kind of a duh, we all knew that and now we have empirical evidence that says that's true." Matt Lee: Better to give than receive. Jon Eckert: Okay. Well, there you go. Some ancient wisdom. All right, second. What's the most surprising finding that really jumped out? Like, "Oh, didn't see that coming"? Matt Lee: Yeah, I don't know that it was really surprising. It was just surprising to see it so consistently that groups that so obviously prioritize financial material stability, have the lowest flourishing on all the other domains. At the country level, at the group level, even within particular organizations. So we find in a paper that I've just... This is more than one sentence, but I'll give you an example. Jon Eckert: That's all right. Matt Lee: So I'm co-leading a paper on showing love and care to another person, and this is using the global flourishing study data. We find a fairly strong negative correlation with GDP. Countries that have higher GDP have people who show lower levels of love and care. Jon Eckert: Wow, okay. And I'm not- Matt Lee: So I'm not totally surprised by that, but it's still kind of shocking to see it so reliably surfacing in all of this work. Jon Eckert: I'll keep this short, but my daughters went down to the Dominican Republic to do some work there with a lot of high school and college students this summer. And they had an amazing experience because of the joy of the people that they were with in the Dominican Republic. And so the joy that they exuded through... Some of them had very little, but the joy was there and it made a fundamental difference I think will mark my daughters for the rest of their lives because they recognize, "Oh, really, joy is not tied to what we have." Matt Lee: Yeah. I had a group from Spain consult me a couple of years ago, "We're going to this impoverished country and we're going to help them with their flourishing." And I said, "Oh, really? You might find that they help you with your flourishing." Jon Eckert: 100%, right. So the last two questions. What's the biggest challenge you see globally or in the US, take your pick, that's inhibiting flourishing right now? Matt Lee: Yeah. I think that the way we understand flourishing or love or leadership is really just a small part of what those words represent. And so I think if we understood flourishing as ecosystem-wide flourishing, we would have the appropriate North Star. But if we keep doing it as, or understanding it as, a kind of subjective experience of wellbeing for an individual, I think we'll never get out of the crab bucket. Jon Eckert: That's good. And then what's your biggest hope for flourishing, globally or in the US? Matt Lee: My biggest hope would be that we would learn from the positive outliers who are already doing it everywhere in the world. And I think I remember some years ago... So I'm bad at one sentence. Jon Eckert: I know, I am too. This is a challenge. Matt Lee: I have to immediately support it with evidence. Jon Eckert: That's good. Matt Lee: So let me give you just one example of evidence. I was chair of the section on altruism, morality, and social solidarity of the American Sociological Associations. That's a lot to remember. But as part of my role as chair, I was also editing the newsletter, and I was approached by a member of the section who had done some research on concentration camps, Nazi Germany, and he found in his argument... I'll just cut to the chase. His argument was, most of the Holocaust museums focus on the narrative of victimhood. But what you saw in the camps was incredible heroism, incredible sharing under pain of death of your last crumbs and incredible, just inspiring altruism. The human spirit was soaring, even as the body was being destroyed by this evil regime. And so people who have never had their names in the history books have done incredible things. And Holocaust museums around the world could tell that story too. Not just the victim story and not to the exclusion of the victim story, but tell the story of empowerment. Jon Eckert: Wow. That's a great place to end. Thank you for taking the time, and thanks for the work you do, Matt. Matt Lee: Thank you.  

In this episode, we chat with Nathan Woods - formerly of Bolt Farm Treehouse and now certified training specialist of "Unreasonable Hospitality" from our favorite author Will Guidara. Nathan shares his story, journey into short-term rentals and a LOT more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellMinistry of WelcomeBeloved HospitalityNathan Woods Personal SiteNathan Woods

How do you create such an amazing client experience that artists wouldn't dream of working with anyone else? Carl unpacks key insights from Will Guidara's "Unreasonable Hospitality" and explores how to apply these principles to studio businesses. Discover practical ways to transform client interactions from transactional to unforgettable, whether you're working remotely or in-person.Discover:How thoughtful, personalized touches (like remembering a client's favorite tea or writing personalized notes) create deeper connections without breaking the bankSpecific tactics for making remote clients feel valued and appreciatedHow to infuse your personal style into your studio environment (physical or virtual) to attract like-minded artists and create an immediate sense of connection that transforms the client experience"Unreasonable Hospitality" - https://amzn.to/4jn4wVoBen and Carl's Weekly Inspiration Playlist - https://open.spotify.com/playlist/1IpnxDVoTY44JBV1j19H4h?si=0f80e020d8ae497eLA Wildfire Relief:Musicares - https://donor.musicares.org/page/lafirereliefWAMTN - https://give.wearemovingtheneedle.org/campaign/654724/donateLearn more about StudioLand - https://www.welcometostudioland.com/a/2147995182/bmyFf8p5Download our free guide: "The Future-Proof Mixing Engineer: 8 Essential Skills for 2024 and Beyond" - https://mpe-ebook.benwallick.com/future-proof-mixingConnect with us:Secret Sonics - https://www.instagram.com/secretsonicsBen - https://www.instagram.com/benwallickmusic/Carl - https://www.instagram.com/carlbahner/Learn more:https://www.benwallick.com/https://www.carlbahner.com/This episode with edited by Gavi Kutliroff - https://www.instagram.com/pleasant_peasant_music/

In this episode, we sit down with Cody Morgan and Jamie Muñoz, the powerhouse duo behind Octo Hospitality and Blue Oak BBQ in Huntsville's MidCity District. Originally from New Orleans, Cody and Jamie share how their early roots in the restaurant industry shaped their approach to hospitality, community, and culture.We dive into their journey from Bourbon Street to North Alabama, their first impressions of Huntsville, and the serendipitous meeting that led to their now-signature events at The Camp. From the explosive success of their first Mardi Gras Day celebration to Crawfish Fest and the WhistleStop BBQ Festival, they talk about building experiences that go beyond food—and the “gumbo effect” that makes it all feel special.You'll also hear about the launch of Blue Oak in MidCity, their plans for the restaurant inside the new Hotel Indigo, and how they've built teams that live and breathe hospitality. Plus, they reflect on how a single book—Unreasonable Hospitality—helped shape their leadership style and guest philosophy.Whether you're in the restaurant industry or just love good food and great stories, this episode is packed with insights on growth, grit, and giving people more than they expect.SponsorYellowhammer is a local craft brewery serving Huntsville for the past 14 years. They are known for their premium craft beers like T-Minus and Rebellion, but what you might not know is they also offer spirits, wine, seltzers, and non-alcoholic drinks. Next time you stop by their location try one of their seasonal cocktails made with Gemini Bourbon or Yellowhammer Vodka. Or try this year's big hit, Pineapple Punch seltzer. You can find out more information about Yellowhammer Brewing by visiting their website ⁠⁠⁠https://www.yellowhammerbrewery.com⁠⁠⁠ or visiting their taproom located at Campus 805.MusicAny Day by Them Damn Dogs⁠⁠⁠https://open.spotify.com/artist/3HrncTSw4a7J9YiyMIxHdu?si=qw6Df7J6SwKm6-WOEc7U7w

Wendy and Rob talk to Benny and Tony from Hear.Say Brewing and Theater, a not-quite-a-year-old establishment in Ann Arbor, Michigan. Come audially explore this unique space. Head brewer Benny gives us a lot of insight into what he's looking for when he brews (and he says "dropping trub" a few times). Tony talks about the experience of working with different communities and how fulfilling it can all be.Hear.Say Brewing and Theater: https://www.heardotsay.com/The book mentioned, Unreasonable Hospitality, can be found at its website: https://www.unreasonablehospitality.com/Tony played Flamecraft: https://boardgamegeek.com/boardgame/336986/flamecraftBenny played Taco Cat Goat Cheese Pizza: https://boardgamegeek.com/boardgame/253664/taco-cat-goat-cheese-pizzaBenny, if you're reading this, Rob did not get to recommend That's Not a Hat which is a game kids can play with adults who have been drinking for great hilarity: https://boardgamegeek.com/boardgame/375651/thats-not-a-hatIn 2025 Better on Draft will be recording on the second and fourth Friday of the month at 8:30 Eastern. You can watch us live to share your questions, opinions, and drinks on Facebook, Twitch, and Youtube.

There are some brands you never forget… when it comes to experience. In this episode we explore the power of creative engagement when it comes to how brands can make their customer experiences unforgettable. We discuss Unreasonable Hospitality, the magic of Eleven Madison Park, and how Mecca the cosmetics retailer sets the standard for customer connection. It often comes down to giving more than expected... unless you're asking Ral to complete a survey!  Tune in for fresh ideas on standing out in a crowded market! Enjoy Keepers!Find out more about our Finders Keepers event in Fijihttps://tinyurl.com/JacandRalFinderskeeperss---------------------------------------------------------New Episode Every Monday Follow the showhttps://www.instagram.com/keepingitrealwithjacandral/https://open.spotify.com/show/5yIs5ncJGvJyXhI55Js0if?si=aCNOdB68QnOGnT0vCTPcPgFollow Jac https://www.linkedin.com/in/jacphillips/https://www.instagram.com/jac.phillips.coaching/Follow Ralhttps://www.linkedin.com/in/gabrielledolan/https://www.instagram.com/gabrielledolan.1/Produced by Keehlan Ferrari-Brown

In the second part of their deep dive into Will Guidara's Unreasonable Hospitality, Mike and Kristen explore the leadership lessons that transformed Eleven Madison Park into the world's best restaurant. From breaking traditional fine dining rules to creating moments of surprise and delight for guests, Guidara's approach proves that true hospitality extends beyond simply serving excellent food. His philosophy challenges leaders to build strong teams, empower staff through trust, and create authentic connections with those they serve. Whether you lead a team of two or two hundred, this episode reveals how small, thoughtful gestures—what Guidara calls "grace notes"—can turn ordinary service into extraordinary experiences that leave lasting impressions.Highlights: Breaking traditions: Prioritizing authentic guest connections over rigid fine dining rulesHiring for the "why": Finding people who genuinely care about hospitality over experienceTeam choreography: Using subtle hand signals for seamless service coordinationThe Miles Davis approach: Identifying 11 guiding principles after a critic's feedbackThe "important to me" card: Building partnership through respecting what matters deeply to othersEmpowering staff: Giving team members control of specialized programs before they're fully readyThe Dreamweaver role: Creating a position dedicated to personalizing guest experiencesGrace notes: Small gestures that create lasting impressions, like plating a NYC hot dog for touristsBalancing excellence and warmth: Finding harmony between perfect service and authenticityScaling culture: Maintaining core values while growing and trusting others to leadLinks & Resources Mentioned:Unreasonable Hospitality by Will GuidaraKitchen Confidential by Anthony BourdainDown and Out in Paris and London by George OrwellExtreme Ownership by Jocko WillinkHow to Win Friends and Influence People by Dale CarnegieGet your FREE 5 Day Leadership Reset Challenge guide here: https://llpod.link/challengePodcast Website: www.loveandleadershippod.comInstagram: @loveleaderpodFollow us on LinkedIn!Kristen: https://www.linkedin.com/in/kristenbsharkey/ Mike: https://www.linkedin.com/in/michael-s-364970111/Learn more about Kristen's leadership coaching and facilitation services: http://www.emboldify.com

Madelyn Victoria helps small businesses create a marketing strategy through social media and ShowIt website design so they can turn their leads into sales.By using her knowledge and experiences, she helps her clients transform their customers into cheerleaders and take their business to the next level.Ever since she was in high school, Madelyn has always had some sort of online business or side hustle, but she was still determined to start her corporate career right after graduating from college.But things never go quite as planned.After college graduation, Madelyn decided to work several part-time jobs over the next couple of years so she could continue to test out her “side hustle,” which was Social Media Management at the time. Eventually, her business grew so much that she quit her part-time office job and went full-time.Along the way, her clients began asking for more marketing advice, and Madelyn found that she loved helping them with their marketing goals. She then pivoted, becoming a marketing strategist. She hasn't looked back and continues to grow, designing websites and taking over clients' marketing.Madelyn works as a small business marketing strategist in small-town Wetumpka, Alabama where she enjoys hiking, reading, and spending time with family.TAKEAWAYS:Prioritize the customer journey. Be intentional about it and learn how to turn clients into cheerleaders.Go the extra mile. People are so grateful when you go a step further and it means a lot to them and shows you care about their business. Make sure to paint clients as heroes and focus on that in your messaging. Find ways to serve them beyond just filling your services.RESOURCES:Visit the blog post that goes along with this episode for more resourcesLearn more about Madelyn through her websiteBook resource Unreasonable HospitalityDownload the 3 Simple Strategies to Become More Visible, Get More Customers, and Increase Your Profit GuideSnag a seat in Allison's Sell on Autopilot Masterclass, and learn how to use email marketing to sell while you sleep (or, ‘ya know…live your actual life!)CONNECT WITH ALLISON:Follow Allison on InstagramDID YOU HAVE AN 'AH-HA MOMENT' WHILE LISTENING TO THIS EPISODE?If you found value and are ready to take action from listening to this episode, head to Apple Podcasts and help us reach new audiences by giving the podcast a rating and a review. This helps us to reach more online coaches who are creating a thriving 6-figure business.Music courtesy of www.bensound.com

In this first part of a two-part series, Mike and Kristen dive into Unreasonable Hospitality by Will Guidara. While it might not seem like a traditional leadership book at first glance, it's packed with lessons for anyone serving customers or managing teams. Mike brings a unique perspective to this discussion, having spent 17 years in the restaurant industry before transitioning to senior living. He shares personal insights about the intense world of restaurants, where excellence isn't just encouraged—it's demanded every single day. The conversation weaves through Guidara's journey from young food runner to co-owner of one of the world's most celebrated restaurants, revealing how exceptional service can transform not just businesses, but the lives of everyone they touch.Highlights:Service vs. hospitality: service is the technical side while hospitality is about making people feel cared for"Enlightened Hospitality" prioritizes employees over guests and investors"Grace notes" are small unexpected gestures that elevate the hospitality experienceLanguage creates culture through phrases like "constant gentle pressure" and "be the swan"The "Rule of 95/5": manage 95% of budget responsibly to allow 5% for "foolish spending" that enhances experiencesWill's 30-minute daily meetings transformed restaurant culture by creating consistency and celebrating winsLeaders should give more praise than criticism and address issues immediatelyDifferent approaches are needed for employees who are trying versus those who aren'tHospitality applies beyond restaurants—three-quarters of GDP comes from service industriesLinks & Resources Mentioned:Unreasonable Hospitality by Will GuidaraKitchen Confidential by Anthony BourdainJiro Dreams of Sushi (film)The One Minute Manager by Ken Blanchard and Spencer Johnson The Bear (TV show)Get your FREE 5 Day Leadership Reset Challenge guide here: https://llpod.link/challengePodcast Website: www.loveandleadershippod.comInstagram: @loveleaderpodFollow us on LinkedIn!Kristen: https://www.linkedin.com/in/kristenbsharkey/ Mike: https://www.linkedin.com/in/michael-s-364970111/Learn more about Kristen's leadership coaching and facilitation services: http://www.emboldify.com

What can the restaurant business teach us about leadership and management? Listen as Will Guidara, the former owner of Eleven Madison Park, explains to EconTalk's Russ Roberts how his restaurant became good enough to be named the best restaurant in the world. Foodies will enjoy a look behind the scenes of a restaurant at the very top of its game, but the lessons for leadership and organizational culture are useful for anyone interested in creating and sustaining excellence.

In this replay episode of Growing in the Green Industry, we welcome our guest, Brandon Sheppard, Franchise Owner of Weed Man and President-Elect of NALP.  In this episode we also welcome our newest host, Skyler Westergard with LandCare.  Brandon shares his experience with volunteering at Renewal and Remembrance and how important the opportunity is to give back to those who give to the green industry.  Brandon also talks about his passion for transforming lives within his company and the power of investing and caring for your team as individuals.  He talks about representing yourself and company through recruiting, interviews and training and that you should be more than a company that gives just lip service but that invites people to bring a different part of themselves to work. Brandon, Skyler, and Brett also talk about the book,⁠Setting the Table⁠ by Danny Meyer and the six hospitality quotient characteristics and building in those characteristics into the interview process.  They also mention the books⁠Unreasonable Hospitality⁠ and⁠Winning on Purpose⁠. This episode is hosted by Brett Lemcke with R.M. Landscape and Skyler Westergard with LandCare. Listen here or on your favorite podcast app: https://podcasters.spotify.com/pod/show/nalp-young-professionals

In this episode, our three guests - Brian Nolan, Sydney Bates & Maureen Richard - explore how principles from Will Guidara's "Unreasonable Hospitality" can transform workplace culture beyond the restaurant industry. They discuss the critical distinction between basic service and genuine hospitality, emphasizing the importance of hiring for cultural fit and values over technical skills alone. The conversation highlights how leadership teams must prioritize caring for employees as the foundation for exceptional customer experiences, with practical insights on developing a unique company "way" that empowers team members to deliver personalized acts of kindness.

On the latest installment of the HHB Podcast we have guest Anthony Perrotta. We discuss the housing market, if a future crash is expected, the continued rising cost of Long Island real estate, and the power of giving people more than they expect with inspiration from "Unreasonable Hospitality," by Will Guidara.Sell your house, land or commercial property on: https://handsomehomebuyer.com/ Follow us on:TikTok: https://www.tiktok.com/@handsome_homebuyerTwitter: https://twitter.com/handsome_hbInstagram: https://www.instagram.com/handsome_homebuyer/Pinterest: https://www.pinterest.com/handsome_homebuyer/Linkedin: www.linkedin.com/in/charles-weinraub-94376116bListen our podcasts:https://open.spotify.com/show/2iIg3W4rpMGfcQ8net54lR?si=3caf7c7d03bc4e00https://podcasts.apple.com/us/podcast/id1221422959https://www.iheart.com/podcast/256-the-handsome-homebuyer-pod-31092941/https://anchor.fm/charles-weinraub

Unreasonable Church: Unreasonable HospitalityIf God showed up at church in physical form, what kind of hospitality would be shown? What if you knew you were in the presence of an angel; what kind of hospitality would you show? It would be unreasonable. We would go above and beyond reasonable expectations. The truth is, every day we have the opportunity to practice unreasonable hospitality to God, so let's talk about how to do it.Let us know your thoughts by reaching out and joining the conversation with your questions and comments using the information below:Text/Voicemail: 407-965-1607Email: podcast@wholelife.church#ThisIsWholeLifeJoin our Discord Channel: https://discord.gg/hFXqFSUEWG - Get access to pictures, videos, and other occasional easter eggs! If we mention in the episode that it's in our Discord Channel, you'll find it here! Download the Discord App from your device's app store, or go to https://discord.com/ and create your free account today!Get Connected with WholeLife! Reach out and let us know how we can serve you: http://wholelife.church/connectSUBSCRIBE NOW to our weekly companion podcast, Speaking of Grace, to listen to the message this episode is based on and where our pastors and guest speakers invite you into a lifelong friendship with God. Never miss another message or series again! Take it with you in the car, at home, on your phone, on your smartwatch, and in your earbuds, wherever life takes you!This Is WholeLife features Pastors Ken Wetmore and Melanie Bockmann, with Digital Content Creator Lucas Moraes, and Communication Director Randy Magray as the host. It is available everywhere you listen to podcasts! If you've enjoyed this episode, please rate and review the show on Apple Podcasts or your favorite platform and share it with your family, friends, and social media, where you will find us at the following links! X, Facebook, Instagram, and now on YouTube! Thank you for listening! To learn more about our podcasts at WholeLife Church, visit the Podcasts page on our website.NEXT WEEK: 02/22/25 - The Unreasonable Church | Irrefutable Belonging - Speaker: Ken

If you're looking for excellent books to add to your list for 2025, then you have come to the right place! In today's special recap episode, AJ shares her favorite reads from the past year, her top quotes from each book, and why you should put these titles on your reading list for 2025. Learn timeless lessons about growth and success in What Got You Here Won't Get You There by Marshall Goldsmith and Take the Stairs by Rory Vaden. Uncover deep personal teachings on marriage and faith in Sacred Marriage by Gary Thomas. And dive deep on leadership and relationships in The Go-Giver by Bob Burg and Unreasonable Hospitality by Will Guidara. Tune in now to find out why each of these books should be on your reading list for 2025!

It's not difficult to enter a practice and feel whether a team is synergistic and they love each other versus if they have animosity and do not get along. Kiera gives advice for spreading love to team members and patients, and establishing a culture of appreciation beyond Valentine's Day. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:01.23) Hello, Dental A Team listeners. This is Kiera and it is the season and the month of love. And honestly, Valentine's Day and February isn't just about hearts and chocolates. It's truly the perfect time to show appreciation to your team and patients if you desire. So today we're going to teach you some simple, impactful ways to spread love in your dental practice, because why not? One of my favorite quotes is to spread love like confetti. And I think in today's world and in Dental A Team's mission to positively impact the world of dentistry in the greatest way possible,   Why not spread love, spread kindness, spread joy to our team and our patients. So just wanted to give you guys a couple quick tips on how you're able to do that. You guys know that this is something that I'm really passionate. I'm really passionate about you loving your job, you loving your life, loving your patients, impacting your community and your team to ultimately live the most fulfilled and impactful life. Showing love and appreciation increases our morale in our practices. It increases retention and the overall practice culture where patients feel that love.   crazy because when I walk into an office when consulting, you can feel if a team is synergistic and they love each other versus if they're animosity and they do not get along with one another. And so really just something for you to highlight that people can feel the energy. And so let's spread that love in a quick action packed episode for you today on the season of love. So number one, step one is show love to your team. I do believe that it comes from when we   recognize and appreciate our team's hard work when we show that love to one another. That's really how we're able to highlight and enhance in some quick easy ways that I think are love appropriate within the workforce, our right personal thank you notes to each team member, maybe once a quarter, we we bust out the thank you cards and we write them. It's crazy how a little pen and paper can really make a big impact for people. You guys could also have like around Valentine's Day, maybe have a Valentine's Day themed lunch or treat where   We really do maybe exchange Valentine's Day gifts with one another, like go back to the time where we wrote Valentine's for one another. And also like we've talked about in other times of creating a shout out board where you can write kind notes to each other. I've seen offices where they just have a whiteboard there where people just write a quick note of like, here you crushed it today or Sarah, you crushed it today and we just leave it. And it's almost like our wall of love. And you can even create a wall of love where we just like stamp them up there or on shout out jars. We post those up there because again, showing love to one another.   Kiera Dent (02:25.7) It creates a habit, creates a pattern. creates a way for us too of how we operate. And so just again, thinking of that. And so my suggestion for you is pick one of those ideas. Are we going to do thank you notes to one another? Are we going to have a lunch of a Valentine's themed? Are we going to get those little Valentine's boxes back out? Are we going to have a shout out board for one another? What are we going to do to implement kindness and love within our practice? And then step two is now we've done it to our teams. We've taken care of ourselves.   Now we're going to spread this to our patients. And so what can we do to show love to our patients? And what's crazy is when people feel loved, they're actually very bound. There's a retention piece. There's a loyalty piece because people feel that love and that genuine appreciation. And so little things for them that we can do of you can send heartfelt emails or text messages to patients. We could even have little hearts this month and write little love notes to our patients of how much we appreciate them. You could highlight one patient.   that you just every day to have them be the patient of the day. We could actually create a social media post highlight, make sure it's a HIPAA and you've got consents for it. A patient appreciation and highlight the patients to like why we really love them and why they love their smile. So lots of different ways where we can show them. But I think that intentionality, there's a book called Unreasonable Hospitality. And I loved in there where they had like this whole little like craft kit is how I imagine it. I've never been there.   But where they were allowed to, they really encouraged their team to create magic moments for their guests, for these people who would attend the restaurant. so having a way for your team to produce this unreasonable hospitality, if we know someone's having a baby or we know someone's getting married or we know someone's it's their birthday or like just having a little, like I said, a little craft station where we can do these things on an intentional basis every single day to really create magic and to spread love to our patients. It's crazy how just a small little intentional thing   I mean, I can't imagine it's never happened to me, but could you just imagine if your hygienist in your little goodie bag wrote you a handwritten note, like again, like a little heart or a little card, like, Kiera, I just really always look forward to when you come. You're one of my favorite patients. And I just want you to know how much I really appreciate you and do it without any expectation other than just giving the gift of love to this person. I think that this would actually really truly grow your practice, grow your,   Kiera Dent (04:47.136) retention, grow your patient base. And then another idea is think about our online reviews. Yes, we respond to those reviews for Google Analytics and for different pieces. But what would it be like if you actually wrote a personalized letter to each person who left your view, thanking them for that review, or a personalized letter to each person who referred someone to your practice? It just seems crazy how this intentionality of personalization and creating magic for our patients and spreading the love.   really would be able to be something. I think in the month of February, it's a fun time for us to pick one patient focused, like idea where we can show them the love and implement it, whether before Valentine's day or after Valentine's day you choose, but really like how can we create this magic for our patients? And then step three is foster the culture beyond Valentine's day. Like how do we foster this culture of appreciation and love beyond? And I think a lot of the pieces for this were,   talking about things of creating the magic moments, creating the shout out boards, but maybe for this ideas are we start a monthly recognition program for team and patients. How can we recognize somebody every single month that really we just love and we want to like shower them with love, sprinkle them with the confetti of love. Maybe we also do positive feedback, like the shout out jars, the kudos jars, keep the board going of how much we love each other. Maybe these things like that. And what you can do is even like rotate. I like to have systems and cadences. So maybe it's.   Kiera's day is on Monday and Kiera goes and writes love notes to each team member every single Monday. Every Tuesday it's Britt's turn to do it. Every Wednesday is Tiff's turn to do it. But really like finding a way to have this where it becomes, yes it will be quote unquote forced at the beginning, but then becomes automatic in the longterm. We could also do quarterly patient appreciation events. So I've seen offices, one of my favorite offices that I've seen is they had donuts on the corner. offices like patients would be driving all the time for high school.   and they had donuts and they just like gave a little like, love our patients and they would do it. And people in the community knew about this all the time. I have an office where they're gonna start running promos of if your name is blank, come in and get free whitening. We love our patients. We love to have them smile bright and something like that where it's just fun things where we're showing appreciation, we're showing love, we're able to give back. These are ways that we're able to make this not just be about Valentine's Day and the month of love.   Kiera Dent (07:00.9) But like I said, spreading love like confetti all year long. And so I would plan one appreciation initiative. So what we're gonna do this year of are we doing recognition for patients and team? Are we going to have a quarterly event? Are we gonna do donuts? But the goal is not to cost a lot of money, not to create more busy work for you, but to really be in the habit of adding love for our team and our patients. I feel like our world has become such a world.   where we've forgotten to be humans. We've forgotten to be, we've forgotten to love. We're so automated, we're so into AI and automations and doing and maximizing and optimizing that we've forgotten to just love. We've forgotten what our center is, what our core is, what it means to be a human being, not a human doing, but a human being, being intentional, being in that spirit to really create magic. So I think a good book is Unreasonable Hospitality.   to just think of how can we create magic and love moments more often, to have that be the culture and the feel. And I know families who have love, you can feel it when you walk into a home, relationships that are very centered on love. You can feel that when you're around them, why not make your practice a space where people feel loved, they feel accepted, they don't feel judged. They feel like they're special, but they're important. Everyone in this world is looking for that, whether big or small, they're looking for that. So like I said, we've got the three steps of number one, show love to our team.   Number two, spread love to our patients. And number three, have that culture of appreciation beyond just Valentine's Day in the month of February. This is how we're able to change the world. This is how we're able to create magic. This is how we're able to change people's lives just by coming to the dentist. And if we see that by, we're not just changing their smiles, we're changing them as a human. It's what we do in consulting. Yes, I'm here to talk to you about profitability and systems and consulting, but I believe in changing the human. I believe in impacting the soul.   I believe in having you have your dream life as team members and as owners to really give you the best life you can possibly have. And we do that through love. Love is the connector. Love is the bridge. Love is what makes us so happy. So I encourage you to truly like, if you're ready to spread love in the practices, like share, tag us. Like that would be my, my action for you is go spread love and tag the Dental A Team. Um, on Instagram, I would love to just have like it flooding of   Kiera Dent (09:22.358) an initiative of all the podcast listeners. Let's just make it this month of love where we're tagging, we're spreading, we're saying hello. Can we add love into Facebook groups? Can we share this podcast with someone that we love? Where can we do that? And truly, this is a way that we're able to give back. if this is what you want and you want a team that's not just about systems, you want consulting that's not just about the dentistry. Yes, that's what we do, but it's more about being, it's more about intentionality, it's more about love.   reach out. This is what we do. when we are ready, we're ready for you. And so reach out Hello@TheDentalATeam.com or just go click and book a call for a complimentary practice assessment for you and your team to just show you value and insights and help you. Because at the end of the day, the mission of Dental A Team's podcast and Dental A Team is from love. Loving my Midwestern students when I worked with them to give them resources to then loving our dental offices and loving them as people to give them the resources.   to change their lives, to change their communities and have this impact that goes far beyond our dental practice and our space. It blesses our families, it blesses our teams, it blesses our patients. And so really, that's what we're about. I'm so happy you're here. So go spread love like confetti. Know that I love you, that you're doing better than you think you are. Give yourself the grace, the kudos, make magic moments for those patients and let me know. And I cannot wait to see you guys. Tag me, DM me. This is where we're at. I would love to get Valentine's from you.   I love Valentine's, so send them out, spread them out, give those love bombs to people around you, inside and out, and so truly, this is the time. It's your time to spread love like confetti to change the world. And as always, thanks for listening, and I'll catch you next time on the Dental A Team podcast.  

In 2024, AJ committed to reading two books every month of the year, a tradition she's been building on for three consecutive years! Today, she shares her most influential books for 2024, how they have shaped her outlook, and why you might want to check them out yourself. Discover why Unreasonable Hospitality by Will Guidara is required reading for the entire Brand Builders Group team; how Gary Thomas's Sacred Marriage has deepened AJ's understanding of what it means to be married; what The Go-Giver by Bob Burg teaches readers about learning through relationships; why AJ decided to revisit Take the Stairs, written by her husband, Rory Vaden; and why What Got You Here Won't Get You There by Marshall Goldsmith is essential reading for anyone ready to level up. Regardless of whether you decide to read these books in the coming year, ask yourself, ‘Am I implementing what I've learned, and how can I use it to create real change in my life?' Don't miss out on this inspiring conversation with AJ Vaden on her top books and lessons from 2024!

In this episode of the Customers First Podcast, I chat with DJ Soults, the first certified Unreasonable Hospitality Coach. DJ reveals how businesses can elevate customer experiences by going above and beyond expectations. He shares his transformative approach that helps organizations turn ordinary customer interactions into extraordinary ones. Our conversation dives into practical strategies for both attracting new customers and delighting existing ones—a crucial element often overlooked. DJ reflects on his decade-long journey with Illuminated, a digital agency focused on creating meaningful client connections. He emphasizes that nurturing existing relationships can yield greater returns than always chasing new leads.  Central to our dialogue is the concept of Unreasonable Hospitality, popularized by Will Gadara. DJ distinguishes between service (the transactional aspect) and hospitality (the relational approach), highlighting how personalization can make clients feel truly valued. He illustrates his points with compelling stories, including insights from the renowned Eleven Madison Park restaurant on enhancing customer interactions.  We tackle common misconceptions about customer journey mapping and DJ provides practical advice for businesses to identify areas for improvement without breaking the bank. His empowering message underscores that a proactive mindset can lead to significant enhancements in customer satisfaction.  This episode is packed with actionable takeaways, inspiring business owners to create exceptional customer experiences that drive loyalty and growth. Tune in for a fresh perspective on making customer relationships truly remarkable!   DJ's Contact Information: Website: illuminatedagency.com LinkedIn: @djsoults   Tacey's Contact Information:  Website: www.taceyatkinson.com   All Social Media: @taceyatkinson   Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

Exciting news, Hero Makers! We're sharing a new episode of Why That Worked – Presented by StoryBrand.AI, with Donald Miller back in the host seat. This new show uncovers why certain ideas, brands, and strategies succeed—so you can think differently and apply those insights to your business and life.   We're only sharing these episodes in the former Marketing Made Simple feed for a limited time! Catch them early every Monday by subscribing to the StoryBrand YouTube Channel or following Why That Worked wherever you listen to podcasts.   Now, enjoy this week's episode of Why That Worked!   --   Football has a powerful grip on its fans, but have you ever stopped to think about why it works so well? Football has a remarkable history of uniting friends and families across generations. From the build-up to game day and the epic rivalries to the emotional highs-and-lows of every play, football delivers both the thrill of competition and the comfort of community. But what actually makes it so captivating?   In this week's episode, hosts Donald Miller and Kyle Reed are joined by Will Guidara, bestselling author of Unreasonable Hospitality and devoted Bills fan, to unpack the mechanics of football's success. From its masterful storytelling structure to its role as a modern-day tribal tradition, they explore why football continues to dominate in a world of endless entertainment options. Tune in for insights that'll deepen your appreciation for the sport—even if you only watch the Super Bowl for the snacks and half-time shows.    --   Unlock the power of a framework that works—the StoryBrand Framework at StoryBrand.ai. It's like having the world's best copywriter create high-converting marketing whenever you need it. Start your free 7-day trial at StoryBrand.ai.   Building a StoryBrand 2.0 is now available! Make your marketing and messaging work with the StoryBrand framework—and you can do that with the updated version of the book, Building a StoryBrand 2.0, now available!   In a world filled with constant, on-demand distractions, it's harder than ever for businesses to cut through the noise and connect with their customers. Building a StoryBrand 2.0 equips you with the proven, perfected StoryBrand framework, giving you the tools to clarify your message and effectively engage your audience.   This updated edition, Donald Miller deepens the original teachings with new insights and cutting-edge tools to transform how you communicate your unique value, helping your business stand out and grow. Order Building a StoryBrand 2.0 now on Amazon or wherever you buy books!

Football has a powerful grip on its fans, but have you ever stopped to think about why it works so well? Football has a remarkable history of uniting friends and families across generations. From the build-up to game day and the epic rivalries to the emotional highs-and-lows of every play, football delivers both the thrill of competition and the comfort of community. But what actually makes it so captivating?   In this week's episode, hosts Donald Miller and Kyle Reed are joined by Will Guidara, bestselling author of Unreasonable Hospitality and devoted Bills fan, to unpack the mechanics of football's success. From its masterful storytelling structure to its role as a modern-day tribal tradition, they explore why football continues to dominate in a world of endless entertainment options. Tune in for insights that'll deepen your appreciation for the sport—even if you only watch the Super Bowl for the snacks and half-time shows.    --   Unlock the power of a framework that works—the StoryBrand Framework at StoryBrand.ai. It's like having the world's best copywriter create high-converting marketing whenever you need it. Start your free 7-day trial at StoryBrand.ai.   Building a StoryBrand 2.0 is now available! Make your marketing and messaging work with the StoryBrand framework—and you can do that with the updated version of the book, Building a StoryBrand 2.0, now available!   In a world filled with constant, on-demand distractions, it's harder than ever for businesses to cut through the noise and connect with their customers. Building a StoryBrand 2.0 equips you with the proven, perfected StoryBrand framework, giving you the tools to clarify your message and effectively engage your audience.   This updated edition, Donald Miller deepens the original teachings with new insights and cutting-edge tools to transform how you communicate your unique value, helping your business stand out and grow. Order Building a StoryBrand 2.0 now on Amazon or wherever you buy books!

Mary Cheatham King leads a top-producing real estate team in the Crystal Coast and shares her journey into the industry, her unique approach to business, and the secrets to her success. Hear how she built an amazing team, finds balance in her busy life, and gives back to the community!Find MCK and her team on their website: https://www.marycheathamking.com MCK Real Estate on Instagram: @mckrealestateCarteret Curated: @carteret.curatedMCK's book recommendation: Unreasonable Hospitality on AmazonThe 2025 CWC membership: Learn more hereFind our events and more resources on the Carolina Women's Collective websiteThe Carolina Women's Collective Instagram: @carolinawomenscollectiveThis show is proudly produced by Rooster High Productions.

How will AI redefine cybersecurity in 2025? According to Marco Figueroa, Program Manager for Gen AI at the ODIN Bug Bounty Program, this year is set to be the "Year of the Agent," where AI systems and integrations take a central role.  In this special New Year bonus episode, Ron sits down with Marco to discuss the transformative role of AI in solving cybersecurity challenges. Marco breaks down AI jailbreak techniques, the impact of bug bounty programs on securing AI systems, and why 2025's fast-evolving tech landscape demands creative thinking. Learn how tools like ChatGPT and Gemini 2.0 are reshaping the industry and why staying adaptable is essential.   Impactful Moments: 00:00 - Introduction 02:14 - Speed vs. safety: AI system challenges 05:30 - Why experience matters more than information 07:45 - Legal stakes for deepfakes and AI 18:36 - Marco's creative journey in cybersecurity 28:00 - Jailbreaks: Risks and surprising AI findings 37:13 - 2025 predictions: The rise of agents 41:00 - Closing thoughts and the power of community Links: Connect with our guest, Marco Figueroa: https://www.linkedin.com/in/marco-figueroa-re/ Chuck Brooks' 2025 Cybersecurity Predictions article: https://www.forbes.com/sites/chuckbrooks/2024/12/24/cybersecurity-trends-and-priorities-to-watch-for-2025/ Focus Areas for the FaccT Conference News: https://facctconference.org/2025/focusareas “Unreasonable Hospitality” by Will Guidara Book Link: https://www.amazon.com/Unreasonable-Hospitality-Remarkable-Giving-People/dp/0593418573 Check out our upcoming events: https://www.hackervalley.com/livestreams Join our creative mastermind and stand out as a cybersecurity professional: https://www.patreon.com/hackervalleystudio Love Hacker Valley Studio? Pick up some swag: https://store.hackervalley.com Continue the conversation by joining our Discord: https://hackervalley.com/discord Become a sponsor of the show to amplify your brand: https://hackervalley.com/work-with-us/

Episode Description: In this episode, David Cowen speaks with Bobby Malhotra, Partner at Winston & Strawn and a founding member of Legal Data Intelligence (LDI). Together, they explore how AI, eDiscovery, and data governance are reshaping the legal industry. Bobby also highlights the power of mentorship, the evolution of legal data intelligence, and the lessons he's learned from his own career journey. If you're navigating the future of law, this conversation is a must-listen. What's Inside? eDiscovery's Next Chapter: Bobby dives into how the field has evolved from email production to a sophisticated practice that influences case outcomes and strategies. The Role of AI in Legal Data: Discover how conversational AI is eliminating friction, accelerating time to insights, and revolutionizing how legal teams manage data. Legal Data Intelligence (LDI): Learn about the founding and mission of LDI, a professional network designed to tackle the most complex data challenges across disputes, transactions, and compliance. Mentorship and Leadership: Bobby shares how mentorship transformed his career and why building relationships with mentors and mentees is critical to success in the legal profession. Going Above and Beyond: Bobby recommends Unreasonable Hospitality by Will Guidara as a blueprint for creating extraordinary client experiences. Key Mentions: Books: Unreasonable Hospitality by Will Guidara Influencers: Kathleen McDowell, John Rosenthal, and Scott Cohen Organizations: Legal Data Intelligence (LDI), and  Winston & Strawn Takeaways Leverage AI Tools: Start using conversational AI like ChatGPT to interrogate your data and uncover insights faster. Mentorship Matters: Find mentors who align with your goals and reciprocate by sharing your own expertise. Join Professional Networks: Get involved with groups like LDI to connect with industry leaders and stay ahead of emerging trends.

What does it take to launch a successful oral surgery practice straight out of residency? In this episode of Everyday Oral Surgery, we sit down with Dr. Craig Harrison, a recently graduated oral surgeon practicing in Fort Worth, Texas. In our conversation, Dr. Harrison discusses his journey of transitioning from residency to opening a solo practice and shares invaluable insights for surgeons considering the startup route. Hear about his experiences navigating real estate decisions, securing the best financing option, and hiring staff for his practice. Explore the importance of professional networks in building a practice, why finding the right people to work with is vital, and the challenges of starting a practice from scratch. Dr. Harrison also details the benefits of founding your own practice, his marketing strategies, balancing part-time work with building a practice, and more. Join us to learn the fundamentals of entrepreneurship and hear actionable tips for building your dream practice with Dr. Craig Harrison. Tune in now!Key Points From This Episode:Dr. Harrison shares his background, life growing up, and his training.Find out why he decided to start his own solo practice and how he got started. Leveraging his network for advice and other resources he found useful.Hear about his experience working with Bank of America to secure financing.Why Fort Worth was an ideal location and the process of finding the right contractor.The challenges of managing construction timelines and dealing with contractors.Staffing the practice: hiring through Indeed and leveraging family expertise for recruitment.Balancing part-time work while building the practice and lessons from his experience.His marketing strategy: build relationships with local dentists and enhance online visibility.Advice for residents considering the startup route and the importance of mentorship.Links Mentioned in Today's Episode:Dr. Craig Harrison on LinkedIn — https://linkedin.com/in/craig-e-harrison-ii-dds-md-2b849889/Dr. Craig Harrison on Instagram — https://instagram.com/chisholmtrailoralsurgery/Chisholm Trail Oral Surgery — https://chisholmtrailoralsurgery.com/Baylor University Medical Center — https://bswhealth.com/locations/dallas-hospitalThe Startup Dentist — https://amazon.com/Startup-Dentist-Definitive-Starting-Successful/dp/B0BLR5C3JVBank of America — https://www.bankofamerica.com/DHP Surgical — https://www.dhpsupply.com/surgicalIndeed — https://www.indeed.com/Unreasonable Hospitality — https://amazon.com/Unreasonable-Hospitality-Remarkable-Giving-People/dp/0593418573Outlive — https://www.amazon.com/Outlive-Science-Art-Longevity/dp/1785044559/Icarus —https://www.imdb.com/title/tt6333060/Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/ Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/ Everyday Oral Surgery on Facebook —

Disney just does it right. Client experience that is. Averaging a whooping $23.4 million PER DAY means they've got to be doing something right. If only we could all be so intentional in our businesses. Tune in to hear all about client experience, a house update & more! RESOURCES MENTIONED NOTE: Some links below contain affiliate/referral links. It is a way for this site to earn advertising fees by advertising or linking to certain products and/or services. DISCOUNT: Code for 30+ free days of Podcast Audio Hosting through Libsyn: bossgirl RESOURCE: Need a Podcast Editor? Hire mine & tell him I referred you…The Podcast Man HIRE ME: Back Pocket VIP Coaching YOUTUBE CHANNEL: Subscribe >> The House of Sugar Creek MY BOOK: Snag a copy! Pillars & Purpose: How to Build a Business That Works for You RESOURCE: Contract Templates for your Business YOUTUBE CHANNEL: Subscribe to the BGC YouTube Channel and listen to my episodes via YouTube! MY 90-DAY UNDATED PLANNER: Buy it here! RESOURCE: Receive 20% off your first month or your first year with Dubsado RESOURCE: Freebie: How to Price for Profit Worksheet RESOURCE: Freebie: Create a years worth of Content in Minutes LEAVE A MESSAGE: Click Here RESOURCE: Books I recommended in this episode…The Heart of Hospitality; Marketing for Hospitality & Tourism; A Wealth of Insight: The World's Best Luxury Hoteliers on Leadership, Management, and the Future of 5-Star Hospitality; Unreasonable Hospitality; Making Welcome; Hospitality 2.0; Hospitality from Within; Designing Experiences; How a Global Pandemic Changed the Way We Travel; Spin the Bottle Service; Selling Luxury EPISODES YOU MIGHT ALSO ENJOY... EPISODE 496 – HIRING, DISNEY, A HARD WEEK & IT'S RESET TIME EPISODE 487 – YOUR NEXT SECRET WEALTH HACK EPISODE 447 – TIPS FOR USING CHATGPT EPISODE 397 – AI & CONTENT CREATION EPISODE 347 – CONTENT PLANNING & YOUR BLOG ARCHIVES EPISODE 297 – WHY YOU SHOULDN'T JOIN CLUBHOUSE EPISODE 247 – PILLARS SERIES: CREATING GREAT CONTENT EPISODE 197 – STOP MAKING THIS EXCUSE EPISODE 147 – BLOGGING TASKS FOR WHEN YOU DON'T FEEL LIKE WRITING EPISODE 097 – REVAMPING YOUR ARCHIVED CONTENT FIND TAYLOR ONLINE... Blog – The House of Sugar Creek Instagram – @taylorlbradford Facebook – bossgirlcreative Pinterest – thehouseofsugarcreek Twitter – @taybradfordblog YouTube – The House of Sugar Creek YouTube – Boss Girl Creative

Will Guidara was just 26 when he took over Eleven Madison Park, a two-star struggling restaurant in the heart of New York City. Eleven years later, Eleven Madison Park was named the best restaurant in the world.    So how did Will pull off the transformation of the century? He calls it “Unreasonable Hospitality.” Today, Will is revealing how he led his team to surprise and delight guests in every way imaginable — whether that meant surprising a family who had never seen snow with a sledding trip after dinner to creating a secret sign language to serve guests more efficiently.    Plus, he shares how any business can be a hospitality business — and how the most genuine acts of hospitality don't have to be expensive or extravagant. Oh, and make sure you listen for Will's story about how a simple hotdog made his guests freak out—in the best way possible.    Are you a financial advisor? Join the exclusive email list for financial advisors HERE.    Get access to Simple Teen Success HERE.   Order your copy of the USA Today and Wall Street Journal bestselling book Good Money Revolution here: https://amzn.to/34hSonE   Book Derrick to speak at your next event HERE.   For daily tips to help you make and save money, follow us on Instagram @derricktkinney 

They say business and pleasure don't mix. But what about business and friends?My dear friend Will Guidara is the perfect person to dive into this question because we're actively trying to get into business together. And, let's just say, it requires a lot of effort. In addition to being someone I love, Will is a renowned restaurateur, known for owning and operating Eleven Madison Park, once named the best restaurant in the world. He's also the author of the brilliant book Unreasonable Hospitality and a co-producer of the HBO television series The Bear. Will and I have worked together before, so I was excited to chat with him about turning friends into colleagues, the reality of friendship breakups at work, and why sometimes showing respect means we have to change the way we treat a friend.This…is A Bit of OptimismFor more on Will and his work, check out:Unreasonable HospitalityThe Art of Creating Fiercely Loyal Customers

00:00 Introduction to Jade Simmons01:44 Influence of Family Background03:53 Faith and Purpose in Life10:18 The Journey of Music18:43 Transitioning to Speaking and Performance22:52 Understanding Audience Needs24:23 The Power of Personalization in Speaking24:35 Exploring 'Audacious Prayers' and Its Impact26:29 The Creative Process Behind Writing27:52 Defining Purpose and Its Broader Implications29:32 Resilience in Performance and Adaptation30:10 Advocacy for Mental Health Awareness32:24 Cultural Stigma Around Mental Health34:49 The Future of Leadership and Community38:22 Navigating Business Challenges39:50 Reflections on Political Discourse43:19 Defining Success and Personal Fulfillment

Will Guidara shares the backstory to his book, Unreasonable Hospitality, and his involvement in the hit TV series The Bear. Plus, Will and Carey discuss navigating control and collaboration and how leaders can handle criticism and praise better.

Today we're diving into a conversation inspired by Will Guidara's "Unreasonable Hospitality" with Spenser from Fall Branch Falls. On this episode we explore the difference between service and true hospitality, we'll examine what it means to make guests feel truly seen, and how small, intentional decisions can create unforgettable experiences. From paint colors to handwritten notes, we'll discover how thoughtful touches - not just luxury amenities - create the kind of hospitality that guests remember alongside life's biggest moments.For anyone questioning the balance between automation and authenticity, or wondering how to create experiences that transcend the ordinary, this conversation offers both practical insights and philosophical perspective on what it truly means to be a host. We'll explore everything from systematic approaches to hospitality to the art of reading between the lines with guests, and why sometimes the most meaningful gestures aren't about going bigger - they're about being more thoughtful. IG HANDLES@retreatatfallbranchfalls@cozyrockcabin@cozycampsebec@cozycabinbooneBOOKING SITESRetreat at Fall Branch Falls: https://www.airbnb.com/rooms/44029746?fbclid=PAZXh0bgNhZW0CMTEAAaYNcs_UERxiUua2GjZEH0p63FJNy2BNhxowab7_ccQpYm1np9nL5FRwT-Q_aem_gZekS-6K2jK0C_4StfAD3wCozy Rock Cabin: https://staycozycabin.holidayfuture.com/listings/311027Cozy Cabin Boone: https://staycozycabin.holidayfuture.com/listings/311026Cozy Camp Sebec: https://staycozycabin.holidayfuture.com/listings/311051Cozy Rock Website: http://www.staycozycabin.comBook a Cabin Consultation Here:  http://www.staycozycabin.com YouTube Channel:   / @cozyrockcabin1664

Kevin Stevens of Energize Capital joins Nick to discuss The Energy Transformation, Challenges with Transmission and Distribution, Nuclear vs. Renewables, and Why Unreasonable Hospitality is Necessary in VC. In this episode we cover: Challenges in Energy Distribution and Storage The Role of Batteries and Other Energy Storage Solutions Data Centers and Energy Consumption Nuclear Energy and Its Role in the Energy Transition Financing Challenges and Strategies for Energy and Climate Companies The Importance of Intellectual Humility and Debate in Investing Future of AI and Defensibility in Energy Software Evaluating Revenue Quality and Key Metrics for Success Guest Links: Kevin's LinkedIn Energize's LinkedIn Energize Website Kevin's Twitter/X The host of The Full Ratchet is Nick Moran of New Stack Ventures, a venture capital firm committed to investing in founders outside of the Bay Area. Want to keep up to date with The Full Ratchet? Follow us on social. You can learn more about New Stack Ventures by visiting our LinkedIn and Twitter. Are you a founder looking for your next investor? Visit our free tool VC-Rank and we'll send a list of potential investors right to your inbox!

On this episode of Currently Reading, Kaytee and Meredith are discussing: Bookish Moments: disappointing kindles and random things as wrappers Current Reads: all the great, interesting, and/or terrible stuff we've been reading lately Deep Dive: letting you know the bookish people, places, and podcasts we love The Fountain: we visit our perfect fountain to make wishes about our reading lives Show notes are time-stamped below for your convenience. Read the transcript of the episode (this link only works on the main site) .  .  .  .  1:50 - Our Bookish Moments Of The Week 2:07 - Kindle Colorsoft 5:16 - Kindle Paperwhite 10:16 - Our Current Reads 10:27 - The Killing Season by Mason Cross (Meredith) 12:46 - The Book Drop 15:25 - The Love of My Afterlife by Kirsty Greenwood (Kaytee) 17:19 - The Dead Romantics by Ashley Poston 19:00 - The Afterlife of Holly Chase by Cynthia Hand 19:47 - The Grip of It by Jack Jemc (Meredith) 22:43 - 101 Horror Books to Read Before You're Murdered by Sadie Hartmann 23:35 - House of Leaves by Mark Danielewski  23:36 - Fates and Furies by Lauren Groff 24:59 - Where Sleeping Girls Lie by Faridah Abike-Iyimide (Kaytee) 26:46 - A Good Girl's Guide to Murder by Holly Jackson 26:48 - One of Us Is Lying by Karen McManus 27:24 - Ace of Spades by Faridah Abike-Iyimide 28:22 - Unreasonable Hospitality by Will Guidara (Meredith) 32:35 - Better Living Through Birding by Christian Cooper (Kaytee) 34:50 - Content Bookstore 35:40 - Spreading Bookish Love 35:53 - @currentlyreadingpodcast on Instagram 37:33 - @wacoreads on Instagram 37:38 - @anunlikelystory on Instagram 37:46 - @mother.horror on Instagram 37:54 - @birdbrainbooks on Instagram 38:12 - @lizisreading_ on Instagram 38:36 - @jessielynnweaver on Instagram 38:38 - @joyinabook on Instagram 38:56 - @fictionmatters on Instagram 39:22 - @parnassusbooks on Instagram 39:34 - @barbarakingsolver on Instagram 39:49 - @novelneighbor on Instagram 39:54 - @fabledbookshop on Instagram  40:16 - @kingsenglishbookshop on Instagram 40:17 - @charterbooks on Instagram  40:22 - @schulerbooks on Instagram   40:30 - @brightsidebookshop on Instagram 40:38 - Sarah's Bookshelves Live podcast 40:39 - Hearts and Daggers Podcast 40:42 - Diving In Podcast 40:53 - @ezeekat on Instagram 41:23 - @monsieurmarple on Instagram 41:38 - @megs.tea.room on Instagram 41:45 - @bookhuddle on Instagram 41:56 - A Court of Thorns and Roses by Sarah J. Maas 42:06 - @tbretc on Instagram 42:06 - Book Talk, Etc. Podcast 42:16 - TBR, etc. Youtube 42:24 - @suonnahbooks on Instagram 44:03 - @thisone0verhere on Instagram  44:15 - @davidgatepoet on Instagram 44:37 - @novelvisits on Instagram 45:42 - @readlexyread on Instagram 47:00 - Meet Us At The Fountain 47:23 - I wish for you to listen to Ep. 243 of Laura Tremaine's 10 Things To Tell You Podcast. (Meredith) 48:24 - Ep. 239 w/Meredith on Laura Tremaine's 10 Things To Tell You podcast 48:45 - I wish for everyone to plan their holiday reading. (Kaytee) 49:15 - Christmas in Rose Bend by Naima Simone 49:21 - Everyone This Christmas Has A Secret by Benjamin Stevenson 49:26 - Piranesi by Susanna Clarke 49:29 - Cold People by Tom Rob Smith 49:30 - Good Morning, Midnight by Lily Brooks-Dalton 49:32 - The Afterlife of Holly Chase by Cynthia Hand Support Us: Become a Bookish Friend | Grab Some Merch Shop Bookshop dot org | Shop Amazon Bookish Friends Receive: The Indie Press List with a curated list of five books hand sold by the indie of the month. November's IPL comes to us from Charter Books in Newport, Rhode Island! Love and Chili Peppers with Kaytee and Rebekah - romance lovers get their due with this special episode focused entirely on the best selling genre fiction in the business.  All Things Murderful with Meredith and Elizabeth - special content for the scary-lovers, brought to you with the behind-the-scenes insights of an independent bookseller From the Editor's Desk with Kaytee and Bunmi Ishola - a quarterly peek behind the curtain at the publishing industry The Bookish Friends Facebook Group - where you can build community with bookish friends from around the globe as well as our hosts Connect With Us: The Show: Instagram | Website | Email | Threads The Hosts and Regulars: Meredith | Kaytee | Mary | Roxanna Production and Editing: Megan Phouthavong Evans Affiliate Disclosure: All affiliate links go to Bookshop unless otherwise noted. Shopping here helps keep the lights on and benefits indie bookstores. Thanks for your support!

What can we learn from the art of hospitality to help us lead our families better? Wes gives a short, powerful message that will help us as parents have a healthier family culture by engaging our spouses and children in meaningful ways!  Resources mentioned in this episode: Unreasonable  Hospitality by Will Guidara Link to podcast episode search bar Raising Boys to Men Book Raising Boys to Men Audiobook The Unhurried Homeschooler The Unhurried Homeschooler Audiobook Unhurried Grace for a Mom's Heart The Four-Hour School Day CTC Math Voetberg Music Academy (Use discount code WILSON20for 20%) Raise Them Well Supplements (Use WILSON10 for 10% off your first order) Subscribe to my monthly email and receive access to Unhurried Grace for a Mom's Heart: 31 Days in God's Word Scripture Mentioned in This Episode: Romans 12:10, Phil. 2:3 

If you're in the coaching business, you know it's not enough to just find clients. You've got to help them get real results that make a difference. But without a proven system, that's easier said than done. A lot of coaches end up frustrated, watching their clients stall out. So, what if you could skip the trial and error and go straight to what works?   In this episode, Donald Miller talks with Michael Hyatt, founder of Full Focus, and Will Guidara, author of Unreasonable Hospitality, about their newly launched certifications on the CoachBuilder platform. Michael's Full Focus Planner Certification gives coaches a simple, effective way to help clients get set and achieve their biggest goals. While Will's Unreasonable Hospitality Certification teaches you how to create unforgettable client experiences. Both certifications provide ready-made frameworks, teaching material, and marketing assets, allowing you to skip the trial and error and go straight to what works. Listen in and learn how you can gain a major competitive edge with these 2 powerful certifications.   Find out how to grow your coaching business at CoachBuilder.com.   --   STUCK TRYING TO GROW YOUR BUSINESS? SUBMIT YOUR QUESTION FOR A CHANCE TO HAVE US COACH THROUGH IT ON THE SHOW: BusinessMadeSimple.com/Podcast    ORDER COACH BUILDER, DONALD MILLER'S NEW BOOK, AND TRANSFORM YOUR EXPERTISE INTO A LUCRATIVE CONSULTING CAREER: CoachBuilderBook.com/Podcast   IF YOU'RE SERIOUS ABOUT IMPLEMENTING A PLAN TO GROW YOUR BUSINESS AND REVENUE, FLIGHT SCHOOL IS FOR YOU! JOIN NOW: SmallBusinessFlightSchool.com.   FIND AND FOLLOW US ON INSTAGRAM: Instagram.com/BusinessMadeSimple

Applying the principles of hospitality to ANY business, wowing your customers, and making your brand stand out from the crowd with Will Guidara. Save your seat at my FREE live masterclass: 5 No Fuss Steps To Creating a Profitable Digital Course From Scratch!  Today, I'm back in the studio with the fabulous Jasmine Star, and, my friend, this conversation is a must-listen. We sat down with a true hospitality extraordinaire, Will Guidara! Will turned his restaurant Eleven Madison Park into the #1 in the world, wrote the game-changing book "Unreasonable Hospitality" (trust me, you have to read it!), and was a guest star on Season 3 of one of my favorite shows, "The Bear."  In this episode, Will pulls back the curtain on the power of "unreasonable hospitality," tells you how to create experiences so incredible that your customers keep coming back, and shares tips for being the best leader possible for your amazing team.  Today, you'll learn about:  (6:12) The difference between customer service and hospitality (and how this relates to your business!)  (12:08) Will's top 3 tips for moving towards greatness as a leader  (19:52) How to deliver positive and constructive criticism/feedback to your team (24:26) Will's perspective on “going against the grain” and the true meaning of “unreasonable hospitality”  (35:49) The importance of supporting, understanding, and fully seeing your team  (45:52) Will's 95/5 rule for managing your finances  (50:03) Advice for applying these hospitality principals to your small or online business  Listen in and think about how you can apply "unreasonable hospitality" in your own business!  Resources Mentioned In Episode Save your seat at my FREE live masterclass: 5 No Fuss Steps To Creating a Profitable Digital Course From Scratch!   Subscribe to the Pre-Meal Newsletter Unreasonable Hospitality by Will Guidara  The Bear on FX TED Talk: The Secret Ingredients of Great Hospitality Follow Will linkedin.com/in/willguidara instagram.com/wguidara unreasonablehospitality.com Follow Jasmine The Jasmine Star Show podcast instagram.com/jasminestar jasminestar.com Follow Amy Online Marketing Made Easy podcast instagram.com/amyporterfield amyporterfield.com Rate, Review, & Follow on Apple Podcasts  "I love Amy and Online Marketing Made Easy." If that sounds like you, please consider rating and reviewing my show! This helps me support more people -- just like you -- move toward the online life and business that they desire. Click here, scroll to the bottom, tap to rate with five stars, and select “Write a Review.” Then be sure to let me know what you loved most about the episode! Also, if you haven't done so already, follow the podcast. I'm adding a bunch of bonus episodes to the feed, and if you're not following, there's a good chance you'll miss out. Follow now!