Podcasts about front office rocks

Text Me!Episode 213:Creating Inclusive and Sober-Friendly Events w/Laura NelsonIn episode 213 of the Sober Vibes podcast, Courtney Anderen welcomes Laura Nelson to the show and discusses the need to revolutionize traditional conference culture by making events more inclusive for sober individuals. Laura Nelson shares her journey to sobriety and discusses actionable steps to create welcoming environments that foster genuine networking and connection without the focus on alcohol.Laura Nelson, M.S., FAADOM, is a dental industry speaker and educator with over 20 years of experience in dental practice management. She founded Front Office Rocks, an innovative online training platform that improves dental office efficiency. Laura also co-founded Sober Life Rocks, a supportive community for professionals making sober choices.• Laura's personal story of getting sober • The focus of drinking culture at current conferences  • Rethinking networking opportunities beyond alcohol • Suggestions for creating engaging programming without drinking • Importance of appealing sober beverage options Join Sober Vibes Patreon here!Thank you for listening.Reviews help the show. Please rate, Review, and Subscribe to the Sober Vibes Podcast.Thank you to our Sponsor.As a show listener, you receive 20% off your order with EXACT NATURE. Make sure to check them out and support the show. EXACT NATURE, click here to shop and save 20% off with code "SV20." Free shipping on all orders!  Please listen to episode 129 with Thomas White to learn more about CBD.To Connect with Laura:Sober Life RocksLinkedInBookTo Connect with Courtney:Follow Sober Vibes on InstagramTo Work with Courtney:Come join the Sobriety CircleApply for 1:1 Coaching HereOrder My BookFree Resources:Join the women-only Sober Vibes Facebook group30-Day Sober Not Boring Calendar Sober Routine ChecklistWorkshop SeriesMocktail MenuMerchSupport the show

Lots of people want to drink less but the thought of being sober at work events feels far too awkward. It's one thing to tell your friends & family you're cutting back, it's another to have to interact with clients or strangers without a drink in your hand. I'm joined today by Laura Nelson, co-founder of Sober Life Rocks, to talk about how to navigate professional life when you're sober-curious. From planning to attending events, you'll love Laura's tips. Laura Nelson, a certified This Naked Mind coach and international speaker, brings over 20 years of expertise in fostering inclusivity and excellence. Co-founder of Sober Life Rocks and Front Office Rocks, she empowers individuals and organizations to create healthier, more connected lives through inclusive, sober-friendly events. Check out: Her website: www.soberliferocks.com Her new book, 'The Inclusive Event Planner': inclusiveeventplanner.comLinkedIn group: https://www.linkedin.com/groups/14532282/ Tune in each week for practical, relatable advice that helps you feel your best and unlock your full potential. If you're ready to prioritize your health and level up every area of your life, you'll find the tools, insights, and inspiration right here.  Buy Esther's Book: To Your Health - https://a.co/d/iDG68qU Follow Esther on TikTok - https://www.tiktok.com/@estheravant Follow Esther on IG - https://www.instagram.com/esther.avant Learn more about booking Esther to speak: https://www.estheravant.com Learn more about working with Esther: https://www.madebymecoaching.com/services 

Dive into a transformative episode of Yoga for Dentists as I sit down with Laura Nelson, the visionary behind Front Office Rocks and author of THE INCLUSIVE EVENT PLANNER: A Quick Guide to Planning Sober-Friendly Conferences That Boost Attendance. Order it here: https://amzn.to/4fS2qe5 In this eye-opening discussion, we delve deep into the heart of sober living within the dentistry community. Why do so many talented dentists turn to alcohol, and what does it mean to be sober-curious? Laura shares her enlightening perspective on the challenges and triumphs of embracing sobriety in a field often punctuated by social events centered around alcohol. This episode goes a step further to empower dental event planners with actionable insights on creating inclusive, sober-friendly gatherings that respect individual choices and enhance overall participation and connection. Whether you're a dentist navigating the pressures of the profession, a dental student curious about maintaining balance, or an event planner eager to craft meaningful, inclusive experiences, this episode offers a dose of inspiration, practical advice, and a fresh perspective on wellness in dentistry. Join us for a conversation that's not just about abstaining from alcohol, but about embracing a healthier, more mindful lifestyle that can lead to greater success and fulfillment both personally and professionally. It's time to rethink what an inclusive dental event looks like. Tune in now and let's explore how sober life, indeed, rocks! View the video of this episode by checking out this episode on the ⁠⁠⁠⁠⁠⁠⁠⁠⁠Yoga for Dentists YouTube Channel⁠⁠⁠⁠⁠⁠⁠⁠ Connect with Laura: https://soberliferocks.com https://inclusiveeventplanner.com/ Podcast: https://soberliferocks.com/new-podcast/ LinkedIn group:  https://www.linkedin.com/groups/14532282/ Instagram: https://www.instagram.com/sober_life_rocks/ Facebook: https://www.facebook.com/soberliferocksprofessionals Hang out with like-minded dental professionals on ⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠ or ⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠ @yogafordentists Email: ⁠⁠⁠⁠⁠⁠⁠⁠josie@yogafordentists.net⁠⁠⁠⁠⁠⁠⁠⁠ Get Monthly Wellness Tips Curated for Dentists by clicking ⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠: ⁠⁠⁠⁠⁠⁠⁠htt⁠ps://www.crownofwellness.com/opt-in⁠⁠⁠⁠⁠⁠⁠⁠ ⭐️⭐️⭐️⭐️⭐️ If you're listening on Apple Podcasts, please take a moment to give Yoga for Dentists a 5-star rating or leave a review! Thank you so much

AADOM Radio & UptimeHealthLaura Nelson, Founder of Front Office RocksPodcast Learning Objectives How to successfully introduce new technology into your dental practice without disrupting your team's workflow or patient experience.Overcoming fear and skepticism: why past tech failures shouldn't prevent future innovation and how to get your team on board.The patient perspective on technology: discover what patients expect from a modern dental office and how embracing tech can enhance their experience.More About Laura:Laura Nelson is a leading figure in the dental industry, known for founding Front Office Rocks, an online dental training company. Front Office Rocks offers comprehensive training for dental front office teams, revolutionizing training methods and enhancing the efficiency of dental practices nationwide.With a rich background as a dental office manager, Laura brings a wealth of practical experience to her role, making her a trusted authority in the field.Laura has authored two influential books: "Step Away from the Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service" and "Hiring without Hesitation: A How-To for Small Business Success." These works showcase her in-depth knowledge of dental practice dynamics and small business management, offering valuable insights into customer service excellence and effective hiring strategies.A popular speaker at dental conferences, Laura Nelson continues to inspire and guide dental professionals with her practical advice and innovative approaches to practice management.Learn More About UptimeHealth: LINKLearn More About AADOM: LINK

“If you want rockstars, you've got to have the right culture.” In this episode of The Art of Dental Finance and Management, Art is joined by Laura Nelson, founder of Front Office Rocks. Laura has drawn on firsthand experience as a front office manager to help practices nationwide elevate their culture and advance growth. Now, she's sharing her insights with our listeners, discussing the critical role of customer service systems, the value of a positive work environment, and the importance of structured training for new employees. Tune in to learn how training a rockstar front office team can transform your dental practice!

AADOM Radio & Dental Whale Present:Laura Nelson-Founder of Front Office RocksLearning Objectives: • How to set the appropriate goals and clearly define them.• Measure the goals to know how well you are doing against your goal• Define if you have accomplished the goal you set and what to do to help motivate the team to do it again in the futureMore About Laura:Laura Nelson is an award-winning, international speaker & the founder of Front Office Rocks™, a virtual training platform for dental teams that is the leader in Dental Front Office Solutions and Training, With her interactive and innovative approach, Laura has mentored thousands of dentists and dental team members to achieve unprecedented results in growth and empowered dentists and office managers to excel at performance-based hiring.An accomplished recruiting & management coach and highly renowned keynote speaker, she is the best-selling author of Step Away from the Drill, a book that has helped dentists understand & embrace the business side of dentistry and her newest book, Hiring Without Hesitation: A How-To for Small Business Success, which breaks the hiring process down into clear, easy-to-follow steps that make finding and hiring talent a productive and enjoyable experience. Laura is the recipient of public speaking awards from The Speaking Consulting Network and Dentistry's Got Talent. She has also been recognized as one of Dental Products Report's Top 25 Women in Dentistry.More About Dental Whale:https://www.dentalwhale.com/More About Front Office Rocks:https://frontofficerocks.com/More About AADOM:https://www.dentalmanagers.com/ 

We are discussing all things hiring with Laura Nelson from Front Office Rocks in this episode. Learn, as Laura gives tips on:-Hiring the right staff-Creating a great place people want to work-Finding a long-term employeeFor more information or to get in touch with Laura, go to frontofficerocks.com

You don't want to miss Part Two with Laura Nelson, from Front Office Rocks, as she discusses staff conflict and hiring. Listen as she gives tips on combatting the two of the most common causes of burnout amongst dental professionals.Show links:https://frontofficerocks.com/laura@frontofficerocks.com

Do you enjoy patient conflict? We don't either! Here to walk us through how to deal with difficult conversations is Laura Nelson from Front Office Rocks. In this Part One episode, learn from the best on changing your mindset and diffusing bad situations, which can help mitigate burnout in dentistry.Show links:https://frontofficerocks.com/laura@frontofficerocks.com

This week on Episode 33, I had the pleasure of catching up with the Founder (and my speaking opponent when competition is at stake) of Front Office Rocks, Laura Nelson. Laura uses her background in human resources and organizational development to educate dentists on one of the most important missing links in their practice...an investment in front office training.  Read the Highlights:joshuascott.com/videos/legacy-rooted-in-community GO LIVE is an interview show hosted by Joshua Scott. Episodes are hosted live every week on Facebook and include some of the dental profession's top influencers and thought leaders. Learn more about Joshua Scott at www.joshuascott.com. Subscribe to the PodcastApple | Google | Stitcher | Spotify

On this episode of the Raving Patients Podcast, Len sits down with Laura Nelson to discuss the importance of investing in your team.     We tend to throw new employees to the "wolves" and then wait to see if they sink or swim.  We also limit our candidate pool so much by requiring people only have dental experience.  How about learning how to find the best personality and skill set for the job and then teach them dental?  Then making sure the team continually trains to ensure they are growing, learning and improving as they work and help grow the office.  The team can make or break a practice and unfortunately, that is the area that the dentist/owner is least trained.   Takeaways from this episode include:  Patients don't know if you are a good dentist or not - they know how they "feel" in the office - importance of patient experience Case acceptance starts before the very first phone call To build the right team you have to know how to hire well and importance of training Culture trumps everything.  The office culture is vital to team success     Laura Nelson is the founder of Front Office Rocks, the leader in on-demand training for dental practices. Laura witnessed first-hand that continual training was missing in the dental practice and built Front Office Rocks to be a 24/7 virtual resource for dental practices and offers training for the entire team. Laura has authored hundreds of articles for leading dental publications and has published two books to help dentists discover their purpose and become true leaders of their practice, Step Away from the Drill and Hiring Without Hesitation: A How-To for Small Business Success. Laura is an international speaker, a member of many dental and national speaker associations and was recognized as one of Dental Product Report's Top 25 Women in Dentistry.

We’re happy to announce the return of your favorite podcast, Constant Smiles, featuring co-hosts Dr. Rich Constantine and Elijah Desmond. Since the start of COVID-19, our world as dental professionals has turned upside down, and we’ve had to adapt to changes that none of us saw coming. Something else that Rich didn’t see coming was the success of his viral rendition of the ‘In My Feelings’ video challenge. The video skyrocketed not only his natural talent, but it also ignited the growth of his dental practice.  In this episode, Rich shares the apps, tools, and software that has helped him deal with his practice's sudden growth and reveals how he has maintained that rapid growth since the launch of his viral video. Rich and Elijah also take time to talk about how the dental industry has coped with the outbreak of COVID-19 and offer some words of encouragement to dental professionals worldwide.  If you are a dental professional and you want the inside scoop of how a dental practice works and grows, this is the episode for you! In this episode, find out: How Rich’s dental practice grew following the success of his viral video The importance of blocking time in your schedule for potential new patient growth What tools, apps, and services Rich uses in his practice How Weave helps to improve patient communication Why Rich uses Legend Networking to help eliminate IT challenges How Dental Intel helps Rich keep track of his practice’s revenue and growth Why it is so important to log correct information and numbers into your dental practice’s system How Stream DentalHR helped Rich prepare his practice for rapid growth Why your front office team is so vital to the success of your practice and how Front Office Rocks has helped to train Rich’s new hires How to generate more reviews for your practice with Birdeye Why Rich uses Driven Dental Implant Marketing to generate dental implant leads and welcome new patients   Mentions & Links https://try.getweave.com/constant-smiles/ (Weave) https://legendnt.com/ (Legend Networking) https://www.dentalintel.com/ (Dental Intelligence) https://www.localmed.com/ (LocalMed) https://streamdentalhr.com/ (Stream DentalHR) https://frontofficerocks.com/ (Front Office Rocks) https://birdeye.com/dental/ (Birdeye) https://drivendentalmarketing.com/ (Driven Dental Implant Marketing) http://youtube.com/letsplaythru (Let'sPlayThru) For more information and to explore other episodes https://constantsmiles.com/ (click here.)

AADOM Radio & CareCredit Present:Laura NelsonLearning Objectives:Define change management & how to effectively handle itEvaluate practice culture & how to competently communicate with the teamAnalyze expectations from the team & the systems to help achieve themLearn More About Laura:Laura Nelson is an award-winning, international speaker & the founder of Front Office Rocks, a virtual training platform for dental teams that teaches office systems and methods to help practices achieve exceptional customer service.With her interactive and innovative approach as the leader in Dental Front Office Solutions and Training, Laura has mentored thousands of dentists and dental team members to achieve unprecedented results in growth and empowered dentists and office managers to excel at performance-based hiring. An accomplished recruiting & management coach and highly renowned keynote speaker, she is the best-selling author of Step Away from the Drill, a book that has helped dentists understand & embrace the business side of dentistry.Laura received her undergraduate degree from Eastern Michigan University in Human Resources and her masters degree in organizational development from John Hopkins University focusing on leadership development and success. Laura is a member of the National Speakers Association, The Speaking Consulting Network, the Academy of Dental Management Consultants, and a fellow of the American Association of Dental Office Managers.Laura is the recipient of public speaking awards from The Speaking Consulting Network and Dentistry's Got Talent. She has also been recognized as one of Dental Products Report’s Top 25 Women in Dentistry.Laura lives in Coronado, CA with her husband, Chris. She enjoys traveling & exploring new destinations, fitness activities including Spartan races and biking. You can connect with Laura on Facebook at www.facebook.com/FrontOfficeRocks or on twitter @dentalrockstars. You can also visit her YouTube channel at www.youtube.com/channel//UCz-zxCFuqMAcXOsPLeeBpeg or her website, www.frontofficerocks.com, to sign up for emails and stay connected.Learn More About CareCredit:www.carecredit.comLearn More About AADOM:www.DentalManagers.com

David founded Dental Fix Rx 11 years ago and started repairing handpieces. He then founded Tralongo and Conversion Whale. Eventually, he merged the companies together and acquired Breakaway Practice and Front Office Rocks and formed Dental Whale. Their purpose is to improve dental health for everyone and they are accomplishing this by creating breakthroughs in dental practice management through insight and innovation. Join the community on Dentaltown at https://www.dentaltown.com

Ground Control to Major Dentists.Your Front Office Team. They da gatekeepers. They represent your brand - and your patient experience. Check out my kibbitz session with Laura Hatch, from Front Office Rocks. Learn how to invest in your team right here.   EPISODE: Your Front Office Needs to Rock! Investing in the Team Patient Retention Tracking Metrics   STAY CONNECTED Facebook | Twitter | LinkedIn www.coolmoneyshow.com | Read the Full Shownotes!

At Jumpstart 2020, we had the pleasure of talking with Laura Hatch who is the founder of Front Office Rocks, an online training website for dental teams. She is with us today talking all about how to build a better front office and how to support and build your team. 

As dental professionals, we all want to provide the best care possible for our patients. But, it's not just about your capability and skill as a dentist. Delivering ‘WOW' to patients starts with the front office team and making sure patients have a great experience from the moment they schedule an appointment to the moment they leave the practice. So, how can you make sure you're delivering a WOW experience to each of your patients? Joining me on this episode of the Delivering WOW Podcast is Laura Hatch, the Chief Vision Officer at Front Office Rocks. Laura is committed to learning how to manage and empower team members. She is a Fellow of the American Association of Dental Office Managers, a national and international speaker for dental authorities like AADOM, Patterson, and Mid-Atlantic Dental Society, and has been recognized as one of DPR's Top 25 Women in Dentistry for 2016. She and her team at Front Office Rocks help dental practices train their teams in a way that makes sense for them. They focus on patient retention and carry out training online through videos and webinars, which means you can train your entire team whenever and wherever your staff learns best, desktop, phone, or tablet. In this episode, we discuss: Tips to improve training processes in your practice Why you should always schedule a time for training The importance of investing in training Why investing in your team is the best investment you'll ever make The connection between the front and back office of your practice   Want to learn more about Front Office Rocks and their training? Visit their website and discover how they can help change the way you train your team! Don't forget to grab a copy of Laura's book, ‘Step Away from the Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service.' To explore other episodes and for more info go to: deliveringwow.com/173

Laura Hatch is the CEO of Front Office Rocks/ Team Training Being married to a dentist, she found herself managing a new startup in Baltimore and then again in Southern California. After seeing the same problems and need for continual training for the front office, she decided to create a team training that could be done anywhere. After opening up in 2008 in one of the most challenging markets in the country, she has learned a lot about start-ups in challenging environments. The key is to have a great attitude first and foremost. The way it was may not happen quickly, but you can prepare. It's a graduated system to get going. First of all, you want to check in with your team. Who's coming back, and who can't come back due to issues with kids. Start with your schedule and look at our high-risk patients likely to cancel, also look for small business owners or people who have high travel jobs that will get back to work quickly. Look for those who have needed to come in and are ready. You also need to be mindful of who is eligible for their insurance. With many people losing their jobs, they may not be able to come in for treatment due to cost. How do you approach team members that are hesitant? What was your culture before? You may choose not to invite some people back because other more qualified and high impact people will be available to hire. What advice do you have for startups? If you were a recent startup, keep running with what you've got. You were probably already working on social media, technology, and acquiring new patients. What should we do about new laws and regulations? We don't know how those will look currently, but we do not it will be a slow open. Lengthen the appointments to reconnect with patients, address new safety precautions, and give the patient assurances of their safety. In the front, we are not sure what changes will be necessary, and we will need to refresh ourselves on the operations and safety measures. Be mindful that some patients may be very scared. Turn off the news in your offices and keep the environment positive. Communication, team building, and anti-drama training is a great place to put your time. Another great training is productive scheduling and case acceptance. The last thing is to go over things that were giving you headaches before the closure to correct the issue before opening. How should we handle the modules? Have the team watch the same videos on their own, then set up a meeting on how to implement it in your practice. What about a curbside waiting room? It is a reception area, not a waiting room. There should be an adaptation based on the patient unless you prefer otherwise. What about high-risk patients having a designated time? That can be a great idea. We need to look at how we can adapt to accommodate as many people as possible. It doesn't matter what anyone else does, just do what works for you and your team. How should we keep the training momentum going after we reopen? New hires need one hour minimum training per day. For current team members, it is one hour a week on any kind of training skills. The recommended time is either first thing in the morning or right after lunch so that it doesn't interrupt production. You can also do it during a huddle or during cancellations. Team meeting times are a great time to apply the information as well. If you don't schedule it, it doesn't happen. Just get the person away from the production area. Doctors need to lead by example. How do I keep my team motivated? Ask your team what they want to work on to improve. Her next event will be in June in Indianapolis that will be live-streamed. Go to www.frontofficerocks.com/laura to reach out to her team for information and don't forget about the Nifty Deal What do you suggest to help get through this time? Use this to come out of it as a better person.  

Dr. Scott Leune is from Breakaway Seminars. All of your seminars are based on being prepared. Did you ever see this coming? No, but there are lots of things we can do to prepare for the next wave of opportunities. While we are concerned about what is happening, we can be excited about the new plans for entrepreneurship. In many ways, we are opening like a startup again. It's a good time to look at your business from a business owner's point of view. It's a good time to cut extra expenses. When we reopen there will be a demand. There will be lots of displaced patients. It is also a great time to look for great team members. It has changed his company to more of a digital model as well. What are some things we should be working on now? Office cleaning and organizing. Not just cleaning, but staff training, overhead management, systems cleanup, install new systems or otherwise improve your business. You can put out ads and give commitment letters for when you reopen. Start your marketing plan and produce your materials. Patients won't know who is open or not, so stay in communication. We also need to open up our capacity once we get back. This will help handle the surge and catch up on lost revenue. Does it mean to open up longer hours or more days? Do what is best for the practice and patients. Expanding the practice should be a priority. We will need to go back to the startup mentality to recoup our losses. What would Scott do? When the quarantine hit, we furloughed and stopped certain services to stop the bleed. We are still serving our emergency patients and working with a very small team. If you are currently open, market to current patients and online to let people know you are still open. Make sure you are marketing to the right groups. When you reopen, push the marketing hard while opening your schedule to the highest capacity. When you reopen are you bringing the whole team back? We will transition as the reopen happens. We will be prepared to add your team members back quickly. Meanwhile, be responsible for the safety of exposure for your patients. When will this be over? He has no idea, but the fact that we are having to flatten the curve says this will be here for a while. The big opportunity going forward is to increase our entrepreneurial prowess to build and grow in a new environment. What are some action steps we can do? You could work these things on your own, but it's much more beneficial to get an educator or consultant. Front Office Rocks is great for your team training, and of course, Breakaway Seminars will provide system training. Many consultants are offering single hour consulting options, so take advantage. When will your online component begin? Anyone that missed a seminar due to closure can attend any future date to attend a live event. In addition, you have access to digital modules in a few weeks. Content will release as soon as they are ready. We are also looking to modify to a more workshop base so that attendees can utilize what they have learned. Should we keep investing in the business or save everything we can? If you are close to bankruptcy, save what you can to stay open. If you get a stimulus, use the money to upgrade things that will bring income quickly, unless it's absolutely necessary. That means business systems, funnels, marketing and training to do things better. Going forward, how do we best deal with hygiene? Hygienists may be afraid to work or ask for a significant raise. Are you following recommendations? If so then you need to find a new hygienist. If they want a significant raise, see if it's an individual thing or if the market says we need to pay more. It would be a great time to move to assisted hygiene if you don't already, or for more impact hire a hygiene consultant. You may need to pay more while looking for a new hygienist. Many offices pay based on a hybrid system based on production. Now is the time to become a leader in your practice.

Why is the front office so difficult for many doctors? It's a lack of knowledge and the fear to say, “I don't know what I'm doing”. What are some of the most common questions? How do I deal with the doctors? The front does not get the same kind of training that a doctor may get. A lack of communication and a lack of training creates a big disconnect. There is no school for front office like there is for the doctor, hygiene, or assistant. Most of the time they have to learn as they go. Front office rocks has over 300 videos that focus on different topics and positions. Their coordinators work through the practice's individual issues and customize the track. Team members can watch together and learn. The hot topics are insurance, phones, and cancellations. There are three types of no shows: new patients, doctor production, and hygiene. Each has a different issue that must be addressed. The focus of doctors is production, but they need to focus on case acceptance. That falls on the doctors for responsibility to spend time with the patients to build trust and to show the need for treatment. The front needs to know the numbers, just like everyone else on the team. Knowing the metrics helps them to be more productive like the back office. In regards to phones, make sure the phones are being answered all the time by trained people. The phone is the most important piece of technology in our practice. How do we need to handle price shoppers? Don't give prices when possible. We can't diagnose over the phone and stress that they should be in the office for diagnosis. Try to turn calls into consultations. There are 3 ways to use or system: New hires, subject-specific, or as a team activity. If you want anything to change, you need time planned to make those changes. Ongoing training is important because we get beat up in our jobs and become frustrated, complacent, or need new skills. If you aren't growing, you're stagnant. Next year they will do events that are small, subject-specific events that include live stream option with CE. They will be a day and a half in three different locations. The information will be on the Front Office Rocks website. How do we get today's employees to be engaged? State your why, goal and focus. Allow them to buy into the goal and they will work hard for you.

Reese's guest on the Dentist Money™ Show is Laura Hatch. Founder of Front Office Rocks, Laura has plenty of advice on how your staff can quickly improve the way they serve your clients. When the phone rings, or when patients come to your office, is your staff doing enough to keep them coming back? Better customer service will help your practice grow faster and Laura offers a few ideas on how your staff can become more focused.

Laura Hatch is the genius behind Front Office Rocks, offering Dentist and Dental teams a training resource to help offices improve day-to-day operations and customer service. For 10 FREE ways to improve your marketing Text the word RESOURCES to 38470

Laura, who is the founder of the Front Office Rocks online training platform, got her Bachelor’s degree in Human Resources and her Master’s degree in Organizational Development...Continue Reading...

AADOM Radio & Care Credit Present: Laura Hatch, CEO & Founder of Front Office Rocks Discussion of case acceptance from the front office perspective-Part 3. In this episode, Laura talked case acceptance and the importance of "The Handoff". She shared some tips and ideas on how to make this a smooth process between the clinical team and front office team. Learning Objectives: Understanding that patients don’t decide on doing their dentistry on facts but instead on feeling. How they feel when they are in the office Case acceptance starts with marketing and handling the new patient phone call correctly Knowing experience is a huge factor of getting patients to accept dentistry and what that means Intention and verbal skills necessary specific to presenting treatment to get the highest chance of acceptance from the patient. More about Laura: Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. She is listed non-exclusively with several speakers’ bureaus, and speaks at events year round for well-known dental authorities like AADOM, Patterson, Mid-Atlantic Dental Society, as well as local dental societies. She has authored over 200 articles published in top Dental publications and websites like Dental Assisting Digest, Dentaltown, and Dentistry IQ. With a Masters in Organizational Development from JHU, she joined her husband, Dr. Anthony Hatch, as his office manager and grew two successful fee-for-service practices from scratch. Front Office Rocks was founded when Laura witnessed first-hand, the absent resources for dental front offices and the desire to share her successes with her fellow dental practices. As the leading authority on web-based dental front office training, Laura developed training methods consisting of established ideas, practical training, and proven results that can be easily implemented into any office.

AADOM Radio & Care Credit Present: Laura Hatch, CEO & Founder of Front Office Rocks Discussion of case acceptance from the front office perspective-Part 2. In this episode, Laura talked case acceptance and the importance of creating a great all around experience in the practice for the patient. Learning Objectives: Understanding that patients don’t decide on doing their dentistry on facts but instead on feeling. How they feel when they are in the office Case acceptance starts with marketing and handling the new patient phone call correctly Knowing experience is a huge factor of getting patients to accept dentistry and what that means Intention and verbal skills necessary specific to presenting treatment to get the highest chance of acceptance from the patient. More about Laura: Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. She is listed non-exclusively with several speakers’ bureaus, and speaks at events year round for well-known dental authorities like AADOM, Patterson, Mid-Atlantic Dental Society, as well as local dental societies. She has authored over 200 articles published in top Dental publications and websites like Dental Assisting Digest, Dentaltown, and Dentistry IQ. With a Masters in Organizational Development from JHU, she joined her husband, Dr. Anthony Hatch, as his office manager and grew two successful fee-for-service practices from scratch. Front Office Rocks was founded when Laura witnessed first-hand, the absent resources for dental front offices and the desire to share her successes with her fellow dental practices. As the leading authority on web-based dental front office training, Laura developed training methods consisting of established ideas, practical training, and proven results that can be easily implemented into any office.

AADOM Radio & Care Credit Present: Laura Hatch, CEO & Founder of Front Office Rocks Discussion of case acceptance from the front office perspective-Part 1. In this episode, Laura talked case acceptance and the things you can do as an office manager before the patient ever comes into the practice. Learning Objectives: Understanding that patients don’t decide on doing their dentistry on facts but instead on feeling. How they feel when they are in the office Case acceptance starts with marketing and handling the new patient phone call correctly Knowing experience is a huge factor of getting patients to accept dentistry and what that means Intention and verbal skills necessary specific to presenting treatment to get the highest chance of acceptance from the patient. More about Laura: Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. She is listed non-exclusively with several speakers’ bureaus, and speaks at events year round for well-known dental authorities like AADOM, Patterson, Mid-Atlantic Dental Society, as well as local dental societies. She has authored over 200 articles published in top Dental publications and websites like Dental Assisting Digest, Dentaltown, and Dentistry IQ. With a Masters in Organizational Development from JHU, she joined her husband, Dr. Anthony Hatch, as his office manager and grew two successful fee-for-service practices from scratch. Front Office Rocks was founded when Laura witnessed first-hand, the absent resources for dental front offices and the desire to share her successes with her fellow dental practices. As the leading authority on web-based dental front office training, Laura developed training methods consisting of established ideas, practical training, and proven results that can be easily implemented into any office.

We cover a ton of material this episode: - Patient types - Employee types - Schein Summit and what technology is coming up - How Amazon/Pillpack and Best Buy/senior services could impact healthcare - Dealing with older parents - We do get a little goofy with high school reunion discussions! Links: Best Buy targets healthcare for seniors Amazon to acquire PillPack DiSC personality types Kevin's webinar with Laura Hatch of Front Office Rocks!

Early on while managing and running the front office of two scratch dental practices, Laura Hatch quickly realized that sufficient office training was key in running a productive and successful dental practice.Over the course of a few years, Laura founded and established Front Office Rocks. Today Front Office Rocks is the leader in online solutions for front office dental training.Visit https://frontofficerocks.com/

Welcome back to another fantastic episode of the Driven Dental Implant Marketing podcast and video interview series! We’re continuing our new series with one of the top influencers in the industry, Laura Hatch. Laura is a Dental Office Manager and the Founder of Front Office Rocks, an online training resource that provides online and video training for your front office team to be as efficient and effective as possible with a focus on improving customer service and boosting patient retention. Laura is committed to empowering dental teams to provide the best customer care to their patients by offering her first-hand knowledge and expertise to help improve the day-to-day operations within your practice. She is a member of the American Association of Dental Office Managers, and in 2016, Laura was recognized as one of DPR’s Top 25 Women in Dentistry. In the podcast and video, we discussed: [01:33] Understanding that the front desk (and the phone) are the most critical aspects of your practice for getting new patients through the front door [05:11] Why the phone should be viewed as the “lifeline to the outside” and how you can use your phone skills to increase the number of new patients coming to your practice [06:53] Always “respect the phone” and remember that you only have one shot to make a good first impression – so make it count! [08:48] Mastering the art of multi-tasking at the front desk, switching from one hat to the other and why you must always have the right attitude on the phone [11:00] Common mistakes your team make when handling the phone and how to overcome them [13:25] The power of saying YES to patients and not letting insurance or money dictate the conversation [19:33] Why you should treat every phone call with the utmost respect and how to take control of the conversation [22:40] To script or not to script? - the benefits and drawbacks of using a script [24:26] How to handle high-value cases with the ultimate goal of getting them to book a face-to-face consultation at your practice [26:27] Reducing and/or eliminating cancellations and no-shows [30:25] Why you should never judge a patient by their tone of voice, physical appearance or their day job [35:08] The most phone calls come in between 11am and 2pm so make sure you have someone ready and available to take calls over lunch [36:46] How to manage phone calls when you have a patient in front of you [41:15] The best time to call a patient that has got in contact with your practice via email [43:20] Dealing with leads that come in after hours or on the weekend and how to make scheduling appointments out of hours fun for your team [50:15] How to answer the “price question” and why you should focus on financial options rather than providing an estimated quote over the phone [59:15] Understanding that you can train dental, but you can’t train personality [1:00:55] How to negotiate with patients who are adamant about INS benefits [1:03:19] Why you should spend more time getting to know the person behind the call We hope you enjoyed our discussion with Laura and found as much value from it as we did.  If you would like to get in touch with Laura, you can visit Front Office Rocks, where you can learn more about her company, view free sample training videos and sign-up for dental customer service training for your entire team for as little as $5 per day!  If you would like to book a FREE Strategy Session with Charles, go to drivendentalmarketing.com and hit the big green button to schedule a 15-minute strategy session covering how you can implement a program to attract and convert more high-value patients to your practice. For more information on this episode click here.

The Dental Hacks are joined again by Dr. Artie Volker, this time to talk about finishing and polishing composites! Once we get past the horrible Sean Connery impersonations, there's some really good information there! Then Jason speaks with Laura Hatch about office systems. It's one thing to have an HR manual but it's a whole different ball game to implement systems throughout your practice! Artie's links: http://www.directoryofdentalspeakers.com/project/arthur-volker/ http://www.dentcaredentaloffice.com/arthur-volker.html Laura's links: Front Office Rocks!

Episode 3 of the Dental Hacks Daily features Dr. Erin Elliott on implementing sleep dentistry in your office and Laura Hatch talks about telephone skills in the dental office. Erin's links: www.postfallsfamilydental.com/ ErinElliottDDS@gmail.com Erin on Facebook www.joinsleep101.com Laura's links:  Front Office Rocks!

Howard sat down with Laura Hatch of Front Office Rocks, Sandy Pardue of Classic Practice Resources, and Dr. Gina Dorfman of YAPI to discuss all things practice management, human resources, profitability, and more at this year’s Townie Meeting 2018!   https://frontofficerocks.com/ https://classicpractice.com/ https://yapiapp.co/

Laura Hatch from https://frontofficerocks.com/ (Front Office Rocks) is here today to talk about how it is not all about new patients and how to grow your practice without spending a ton of money. Laura is an experienced front office manager who has opened two successful practices. She soon discovered that there was a gap in training for front office team members and decided to fix that by opening Front Office Rocks.   Laura also has a new book out called http://a.co/bKpLFOu (Step Away From The Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service). Laura is a good friend of mine and an expert in customer service, phone, and front office best practices. We discuss how to use technology and a personal touch to keep your current customers happy, loyal, and well cared for while still creating a welcoming environment for new customers. You can find Laura here: https://frontofficerocks.com/ (Front Office Rocks) https://twitter.com/dentalrockstars (@dentalrockstars on Twitter) https://www.linkedin.com/in/laura-hatch-646740ba/ (Laura Hatch on LinkedIn) https://www.facebook.com/FrontOfficeRocks/ (Front Office Rocks on Facebook) http://a.co/bKpLFOu (Step Away From The Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service)   Show Notes   [01:54] Laura Hatch is an office manager who got into dentistry in 2002. She is in San Diego and opened a practice in a very competitive market. [02:35] She realized that there was no real training for office managers. She has had to hire employees and reteach them over and over. [03:09] She saw a pain point that there needed to be a way to teach new hires instead of insisting on hiring people with experience in a certain software product. [03:19] She started an online resource that offers training on how to do everything that is done at a front desk. She started this business about 5 years ago, and it has really took off. [04:12] Laura does everything online and also recently just wrote a book called Step Away From The Drill. [04:45] How dentists often throw team members into the role without any real training. [06:14] Front office people are the first and last impression for every patient. They are front office rock stars. [06:52] Investing in a team member is not a cost it's an investment. [07:20] As a team member, investing in yourself is one of the best things that you can do. [07:28] Complementing and respect also goes in both directions. Your doctor needs to complement you and you also need to complement the doctor. [07:50] The importance of getting the communication started. Dentists aren't actually trained in communication with team members in dental school. [08:42] Today, we're going to be talking about new patients. [08:55] Every office needs new patients to making sure your team does an amazing job on the first phone call is important. [09:17] How trying the new employee out on the phones is the worst thing you can do. [09:28] So many dentist are about new patient, but it's so important to keep your current patients happy. [09:50] If you're losing patience out the back door you're not growing. [10:25] You don't want your current patients to feel like they are just a number or a hole in the schedule that needs to be filled. [10:47] How important it is to retain your current patients. [11:56] Existing patients are more valuable than new patients. They already trust you and want to go to you. [12:40] Front office people need to let the dentist know if they need more help. They also need to be as efficient as possible. [13:11] Patients in the office and patience on the phone are both valuable. [13:48] The phone should be answered minimally Monday through Friday from 8-5. There are companies that can help answer phones. [14:23] People in the front need to be good at multitasking. [15:19] You can take care of all of the patients at the same...

Welcome to the eleventh episode of The Making of SMILE & CO.! Listen to Dr. Ashley Joves' story as she breaks into tears about the pressure of starting a business in the public eye. The anxiety has her questioning whether it has all been worth it. This week's episode is intense, drama-filled, and perfect for anyone thinking about starting their own dental practice. Tune in and listen carefully, because you won't want to miss this week's episode!Sponsor of the ShowStream Dental Staffing Solutions is The Making of SMILE & CO.'s new sponsor! They provide human resource services that will help you create a strategy, and find the best employees for your practice. They also help write policy manuals and employee handbooks. Use special discount code TDM25 to get 25% off their store!Time-Stamped Show Notes0.00 Intro.1:11 Ashley opened her doors Sept 2nd, and it's been a crazy past two weeks.2:00 She explains the drama of getting the city permit one hour before the first patient was scheduled.5:12 Training her new employees was fun, but hectic.7:00 The pressure she put on herself and the social anxiety of being watched publicly gave her a nervous breakdown.12:05 Ashley feels like she can't even enjoy the practice at this point because of all the things she still needs to do.12:30 She explains how she's still dealing with things like insurance and how she's had to cancel appointments from patients who don't want to pay up front.15:04 She gives insurance advice for anyone who's starting up.15:40 Ashley talks more about the pressure of going viral and being public.16:33 She reveals what her biggest mistake has been.17:50 Ashley talks about her new employee that quit after two days.19:20 Ashley discusses the importance of finding someone with insurance experience for the front office.21:00 How she's wearing all the hats and being pulled in all directions.21:57 Why acquiring a practice instead of starting one from scratch now makes sense to Ashley.22:24 The building construction still needs completion.22:45 Why doing a startup is like parenting.23:44 Did the dental conference give Ashley a chance to relax?24:15 Ashley explains why she has to work long hours.24:50 She talks about how many people knew her at the conference from the podcast.26:40 Ashley discusses how important setting up insurance is, compared to getting people to follow your journey.28:40 Ashley's favorite resource: Front Office Rocks training. It's an online training that is perfect for people who have never trained anyone.29:08 She reveals what she's discovered about herself.30:00 She discusses what she wishes she would've done differently.31:34 How not ever looking at money in business is now hurting her.33:03 What she wishes she would have spent less time on.33:44 She talks about her second television appearance.34:16 Why insurance has been the biggest headache this week.34:47 Ashley gives her best advice to anyone opening their doors.36:00 Why all of her employees got overtime on their first paychecks.37:48 Closing.3 Main Ideas1. The Double-Edged Sword of Going PublicThe past week has left Ashley in tears because she has realized that going public with her initial Facebook Live video has brought a mountain of social pressure to perform. She commented that she felt like the world was watching, and says, ���I never thought that it was ever going to be like that. I really thought that my first video was just going to be for me mostly, and then maybe some close family members, who paid attention on Facebook.��She continues, ���And it just skyrocketed. It went viral overnight. It was definitely a blessing I met you, and we've created this amazing platform for anyone who wants to do a start-up. But it's also a double-edged sword because now it's a very public proclamation of this is what I'm going to do and this is what I'm going to achieve, and hopefully, I don't fail publicly.��It's interesting to listen to her discuss the social pressures of being a budding celebrity. It's something many of us think about, but few of us ever experience. Will she rise above the social anxiety of having all eyes on her, or will she buckle under the fear of failing in public?2. Hiring the Right People for the RoleAshley learned her first major lesson in human resources. She said that the person she thought she knew well failed in the front desk position because the woman wasn't experienced. She knew nothing about insurance and quit after the first two days!It's a tough call. Do you hire people with experience or do you hire people you know and like?Having a great personality and attitude is helpful for taking good care of customers, but that's not all there is to it. Ashley has now realized the importance of hiring people with experience.Luckily, a well-experienced person has expressed interest in filling the role. Will she show up and meet all of Ashley's expectations, or will Ashley need to keep looking for a suitable front desk manager?3. Not Looking at Money in Business Can Hurt YouAshley talks about how she never wanted to open the practice for the sake of money, but now realizes she should have looked at the practical aspects of running a business better.Clients are nearly banging down Ashley's door to get a seat in the brand-new, stylish facility. The problem is, she hasn't finished setting up the insurance system and a way to collect money. Without these things, she won't be able to meet her overhead.She's even questioning how much time she's spent in marketing, and whether she should have looked at finances and systems instead.Ashley warns anyone seeking to set up a dental practice to make sure they have systems like insurance set up months in advance of opening the doors. This week's episode is intense as she describes what it feels like to be responsible for several people's income, but with no way to collect money at the register.Will Ashley be able to accept insurance-carrying patients soon, or will she be forced to use her bank loans to pay her employees?Help-A-DentistAshley wants to know about membership services and is asking all listeners to help. What do you use for in-house membership plans? There are many options, but she needs help deciding. Do you do it yourself? Do you auto-debit every month? Do you use Compassionate Finance? Ashley needs help. Message her through Facebook or Instagram or email her at drashely@smileandcompany.com if you have any tips.Find Out MoreThank you for listening to The Making of Smile & Co. podcast. If you enjoyed it, please share with anyone you think will gain value from the show by clicking on one of the sharing tabs above.Also, please consider leaving an honest review on iTunes. It helps other listeners find the show, and I would be forever grateful.Questions or comments? Feel free to contact me here.Follow me on Instagram or Facebook and improve your dental practice every day!Have you subscribed? Don't miss a single episode!Subscribe: iTunes | Android | Email | RSS | MoreListen to podcasts and learn more about The Dental Marketer on the website.Remember that Ashley's revolutionary dental practice is being built in real time. Follow her incredible journey and message her through Facebook or Instagram to say hi or to ask questions about her experience. Email her at drashely@smileandcompany.com.

Howard brought back three amazing podcast guests for an epic group discussion on managing your phone calls, hiring and firing, watching the numbers, and a whole lot more!   Sandy Pardue, Senior Consultant and Lecturer with Classic Practice Resources, has consulted with offices throughout the U.S., Canada and Mexico.  Dentistry Uncensored #32 http://bit.ly/HowardSpeaks32 www.ClassicPractice.com   Laura Hatch is the founder and owner of Front Office Rocks a company with the goal of helping other dental offices train and learn new policies and procedures that her team and has proven very successful in making dental offices work better. Dentistry Uncensored #235 http://bit.ly/DentistryUncensored235 www.FrontOfficeRocks.com   Rohit Garg is one of the co-founders of Practice by Numbers alongside his wife, Dr. Aditi Agarwal, DMD.  Dentistry Uncensored #740 http://bit.ly/DUwHF740 www.PracticeNumbers.com

When we all graduate we really have no clue how to run a business, manage a team, or even train the team. Frankly, we are just trying to all figure out how to do the dentistry and keep our heads above water! Consultants and in office training can be super expensive and takes up time when you could be seeing patients. We don't usually promote individual companies, but Front Office Rocks is an excellent resource for young dentists. 7-10 minute videos on everything related to dealing with insurance, the disgruntled patient, and answering the phone. All for $149.00 a month with no contract! All three of us have signed up and have been thrilled with the results! Thanks for listening and as always we love to hear feedback/questions you have! Also if you haven't yet follow us on Facebook and Instagram because we do a lot of live videos, post cases, and give aways!

Laura Hatch is a Dental Office Manager in San Diego, California and the founder and owner of Front Office Rocks. She created Front Office Rocks with the goal of helping other dental offices train and learn new policies and procedures. Laura has a bachelor's degree in human resources and a master's degree in organisational development. In this episode, she gives us tips for how we can improve our patient experience, retention and profits through hiring and training great front office staff. We chat about: How to hire people who are a good fit The secrets to great communication with your staff Why the phone is the most important tool in your office How to handle cancellations elegantly The special role of the front of house plays in case acceptance And much more. Find out more about Laura: https://frontofficerocks.com/about-us/

Laura Hatch is a Dental Office Manager in San Diego, California and the founder and owner of Front Office Rocks. She created Front Office Rocks with the goal of helping other dental offices train and learn new policies and procedures. Laura has a bachelor's degree in human resources and a master's degree in organisational development. In this episode, she gives us tips for how we ...   Read more... This article is copyright ©  Dr Jesse Green The post 63. Wow Your Patients with Great Office Staff with Laura Hatch appeared first on Dr Jesse Green.

Do you know what's happening in your front office? Has your staff been properly trained to offer appointments, ask for payments, and deal with cancellations? In this Dentist Money™ episode, Reese welcomes Laura Hatch, founder of Front Office Rocks, an online resource for dentists who need specialized training for their team on all aspects of the front desk. Laura discusses the four most common challenges in the front office and their financial impact on a practice. She also offers solutions to improve communication within the office, strengthen your value proposition against the competition, and increase case acceptance.   Show notes: https://youtu.be/YgbnDtCDlTM www.frontofficerocks.com laura@frontofficerocks.com

Key Points at a Glance Ms. Laura Hatch, Founder of Front Office Rocks,in conversation with Naren Arulrajah Started out as office manager at husband’s dental practice in Boston, later moved to San Diego, Ca Started Front Office Rocks as a training resource for dental teams Bad phone calls Don’t be insurance driven, put the patient […] The post Putting the patient before insurance | Ms. Laura Hatch appeared first on Growing Dentist Podcast Show.

Whether you agree or disagree, your front office team can make or break your dental practice if you neglect the very important role they play in your business. So in today's episode, I've brought in Laura Hatch to help you (and me) really understand and harness the power of a motivated and effectively managed front office team.  Laura is a Dental Office Manager in San Diego, CA and the founder and owner of Front Office Rocks, a training resource developed for dentists who need specialized training for their team on all aspects of the front desk.--- Send in a voice message: https://anchor.fm/tbonespeaks/message

The one thing that separates the just OK dental practice from the top performing dental practice — is a great front desk. Unfortunately, it’s not always easy to get this right. New employees come and go. Front desk training is often neglected. There are a million of other things needing your immediate attention. Yet the reality is, your front desk is often the life of your dental practice. It’s the first touch point for new and old clients alike. Today’s guest has mastered the art of front desk training, and has helped hundreds of practices improve their bottom line through intensive online front desk training. Laura Hatch is the founder of Front Office Rocks, an online education training program, designed to help dental practices train their front desk staff. With over 180+ videos it’s one of go to resources if you’re looking to train your front desk staff. If you enjoyed today’s episode, you’ll love the New Patient Flow Guide from Laura Hatch.    Get that here. Here are a few things you’ll discover in today’s episode: The one thing you should NEVER say when answering the phone. Why most dental practices fail in customer service. The secret to having great staff meetings. How open door communication can make or break your dental practice. Why good dentistry is like a “performance.” The importance of an “always be improving” mindset for your team. How to reduce resistance when implementing new procedures or training. The biggest mistake most front offices make and how to fix it. Why your “numbers” shouldn’t be your main focus. How to get the staff to “buy in” your your dental practice mission.    Free Episode Bonus: Ready to improve your front office’s systems and processes? Then you’re going to want Laura’s ‘New Patient Flow Guide’. Click here to access that now. Quote: “People have more expectations from dental offices than ever before….. You need to remind them why you’re great.” – Laura Hatch Resources: Front Office Rocks Ask Laura Contact Laura   Support The Show: Without you, Ambitious Dentists, this should wouldn’t exist. If you enjoyed today’s episode, please go here to give the show an honest rating and review in iTunes. This allows me to evolve the show as it goes on, and also helps spread the word to other podcast listeners since iTunes promotes shows with active engagement.

If you are not sure how to train your Admin staff, Front Office Rocks can help. Laura has designed training programs for Scheduling, Receptionist, Treatment Coordinator, Financial Coordinator and Office Manager.  You can check it out here https://frontofficerocks.com/.

•Importance of training •Morning Huddles  •Hand offs •Great Staff Communication  •Staff support doctor and doctor support staff  •Use of headsets in the office  •Much more     I have a bachelor’s degree in human resources and a master’s degree in organizational development. What is that, you might ask? Basically, I have spent years learning how to deal with people in the context of an organization. Before entering the dental field I was a retail store manager, outside sales person, and technical recruiter. After graduating dental school, my husband Tony asked me to help him run is scratch dental office.    We opened our first practice in January 2003 outside of Baltimore, MD. With some more advanced training from a great dental training company, we took our practice from $0 with 0 patients in 2003 to about $120K a month in collections in 2007.   In January 2007, we took our entire staff to Carlsbad, CA (north of San Diego) for hygiene training and fell in love with Southern California. We sold our house and our practice and moved across country with our two young kids. For about a year, I worked in another dental office and quickly realized that without good management, working in an office is not fun. My husband and I opened our second scratch practice in June 2008, in San Diego.   My point in sharing all of this is that I have had experience as an observer of dental offices, an employee in other offices, and finally as a manager for my husband’s practices. (I use the phrase “my husband’s practices” because I believe these are (or were) his practices, 100%. He’s the one that went to dental school for four years and he is the owner of our current practice. I am his Office Manager and as such, view my role as helping him reach his goals as the owner. It is not my practice! I do, however, understand the importance of the Office Manager’s role in kicking her doctor in the butt every so often! And you’ll see that theme time and again in my training and website.)   The first time we opened a scratch practice was in 2003, in Maryland, when the economy was stronger and selling patients on treatments was much easier. We opened our second scratch practice in 2008—right after the recession. And we are only 20 minutes from Mexico, where patients can go to get much cheaper treatment. So we have had out share of challenges getting a new practice to succeed, just like many of you.   Several years on, I’m happy to report that we are generating over $200K a month in collections as a fee-for-service office, with an average of 60–100 new patients a month. I run a staff of over 15, which includes three doctors, four RDHs, three dental assistants, and four employees at the front desk.   I am now the founder and owner of Front Office Rocks. I created this company with the goal of helping other dental offices train and learn new policies and procedures that my team and I have proven are very successful in making dental offices work better.       www.FrontOfficeRocks.com   (800) 914-3595    10755 Scripps Poway Parkway Suite 413 San Diego, CA 92131