AADOM Radio-THE Podcast For Dental Managers

AADOM Radio & Benco Dental Present:Kiersten Aucoin-Senior Practice Solutions ConsultantLearning Objectives:• Identify the stages of change in a dental practice and recognize common challenges at each stage.• Apply practical strategies to overcome resistance, improve workflows, and create a more efficient and profitable dental practice.• Demonstrate how dental coaching can support office managers in implementing and sustaining positive change.More About Kiersten:Kiersten began her career in the dental sector as an assistant a little over a decade ago. She realized shortly thereafter that the dental field was her passion and attained a BS in Health & Exercise Science from the University of Oklahoma in 2017. During this time period Kiersten also received her certificate in Expanded Functions Dental Assistant (EFDA) & held the valued role of Digital Dental Associate at the University of Kentucky College of Dentistry where she became highly skilled in all aspects of digital dentistry.In 2020, Kiersten began her outside sales career as a territory representative at Benco & transitioned into her current role in 2021 as Senior Practice Solutions Consultant. Kiersten is a highly motivated dental professional with extensive experience in business development, practice management along with an expertise in digital dentistry. In her current role, she drives customer financial success and aids as support for the Benco sales force.More About Benco: https://www.benco.com/

Here are some Green Tips from the 2024 Winner Valarie Caulfield: https://www.dentalmanagers.com/blog/2024-green-leader/The Green Leader Nomination Info for 2025: https://www.dentalmanagers.com/membership/recognition/green-leader/More About Valarie:Valarie Caulfield began her remarkable journey in the field of dentistry in 1984, embarking on a career that has spanned nearly four decades. In 1991, she took on the role of office manager, where she found her true calling in the business side of dentistry. Valarie thrives on the opportunity to help dentists effectively manage their multi-million dollar practices, combining her love for the field with her keen business acumen.In 2011, Valarie became a proud member of the American Association of Dental Office Managers (AADOM), where she quickly recognized the value of ongoing professional development. Her dedication to the field was further underscored in 2015 when she earned her fellowship from AADOM, a prestigious accomplishment that highlights her commitment to excellence in dental office management. Continuing her pursuit of knowledge, Valarie achieved her Master designation virtually in 2020, showcasing her adaptability and dedication to growth.In 2021, Valarie was honored to be among the first class of Diplomates, solidifying her status as a leader and expert in her field. She is passionate about coaching others, sharing her expertise on everything from basic operations to cultivating a positive team culture and analyzing key performance indicators (KPIs).Dentistry is not just a career for Valarie; it's her passion. She truly loves her life and the meaningful connections she builds within the dental community. With a wealth of experience and an unwavering dedication to her profession, Valarie Caulfield continues to inspire those around her and elevate the standard of dental practice management.Valarie lives in Spokane Valley, WA, with her husband Ed. They just celebrated their 40th wedding anniversary. She enjoys baking, sewing, quilting, and spending time with her family.More about Henry Schein Dental: https://www.henryschein.com/ 

AADOM Radio & CEDR HR Present:CeCe Wilson-HR ManagerLearning Objectives:Develop Confidence in Difficult Conversations – Learn why avoiding tough talks leads to bigger problems and how to approach them with clarity and assurance.Master the FIRR Method for Effective Feedback – Understand how to structure conversations using Facts, Impact, Reason, and Request to ensure constructive and solution-focused discussions.Create a Culture of Accountability – Gain strategies for documenting conversations, following up with employees, and fostering a workplace where issues are addressed early, preventing conflict from escalating.More About CeCe:CECE WILSON, MSHRM, SHRM-CP, HUMAN RESOURCES MANAGERCeCe has been leading CEDR's internal human resources operations since 2021 and brings over 20 years of people management and HR-related experience in private, non-profit, and healthcare industries. With a focus on strengthening the desired workplace culture, CeCe enjoys finding strategic, compassionate, and compliant solutions to business and HR needs. CeCe is a SHRM-certified human resources professional with a specialty credential in Inclusive Workplace Culture and a master's degree in human resource management.More About CEDR HR Solutions-http://cedrsolutions.com/More About AADOM: https://www.dentalmanagers.com/

AADOM Radio & LQPay Present:Amy Crawford-COO/CRO at LQPayAn AADOM Exclusive Landing Page! CLICK HERELearning Objectives:-Understand the Challenges of Traditional Payment Processing – Identify common inefficiencies in dental payment systems, including manual data entry, billing errors, and disconnected platforms.-Explore the Benefits of AI-Powered Payment Solutions – Learn how automation improves financial accuracy, reduces administrative burdens, and enhances cash flow.-Enhance the Patient Payment Experience – Discover how AI-driven tools, such as zero-click payments and mobile-friendly options, improve patient satisfaction and increase on-time payments.-Ensure Compliance & Security in Payment Processing – Gain insights into how AI solutions help dental practices meet PCI and HIPAA compliance while minimizing fraud risks.-Optimize Revenue Cycle Management – Learn how AI-driven billing automation, real-time tracking, and payment plans can improve collections and financial performance.More About Amy:As a founding member of LQpay's leadership team and its Chief Operating Officer/Chief Revenue Officer, Amy is instrumental in driving strategic growth, partnerships, sales, marketing, fulfillment, and product development. She brings deep expertise in healthcare technology, fintech, and payments, backed by extensive executive leadership experience. Throughout her career, Amy has contributed to both established and emerging companies, helping to shape innovation and growth. Prior to LQpay, she served as Executive Vice President at veEDIS Clinical Systems, a leader in advanced EHR solutions for hospital emergency departments, and CareTRAK™, a real-time, intelligent clinical decision support platform. An alumna of Florida State University, Amy remains actively involved in professional and industry boards while maintaining community engagement. Outside of her professional life, Amy embraces a health-conscious lifestyle, influenced by her background as a former athlete. She enjoys staying active, reading, traveling, and appreciating music and sports, while cherishing time with family and friends. Her passion for athletics continues, and when she's not in the office, you'll often find her on the soccer field chasing goals in a women's soccer league.Learn More About LQPayLearn More About AADOM

AADOM Radio & Peerlogic Present:Breanna McMillen-Head of Sales at PeerlogicLearning Objectives:- Understanding the stress of Front Office workers- Being able to boost front office workers productivity with AI and reduce stress- Increase number of appointments booked which then increases revenueMore About Breanna-Breanna McMillen is currently the head of sales at Peerlogic, one of the founding dental AI companies. With 19 years of experience in the dental industry, she began her career as a hygiene assistant in high school and went on to spend years as a dental hygienist, while also taking on roles in operations and teaching continuing education. In 2014, after the birth of her son with Down Syndrome, she discovered myofunctional therapy and developed a passion for helping others through oral exercises. Inspired by her son's needs, Breanna created a dental-specific program to assist other practices in treating patients with myofunctional disorders.After dedicating 16 years to the clinical side, Breanna's drive to make an even greater impact in the dental field led her to her first sales role at Peerlogic. As an early employee, she started from the ground up, playing a pivotal role in Peerlogic's evolution into one of the most sought-after dental software providers. Her extensive clinical background, coupled with her passion for innovation, has allowed her to bridge the gap between patient care and cutting-edge technology, shaping the future of dental practice management.More About Peerlogic:At Peerlogic, we understand the stress and demands office managers face daily. Our platform is designed to be an extension of them and their team, taking on routine tasks like appointment scheduling and missed call follow-ups. By automating these processes and providing actionable insights, we free up their time, allowing them to focus on the most pressing tasks at hand. With Peerlogic, office managers can streamline operations, reduce the workload on their front office, and improve overall practice efficiency and the patient experience without sacrificing patient care.Learn More: PeerlogicLearn More: AADOM

AADOM Radio & CEDR HR Solutions Presents:Paul Edwards-CEO & Founder- CEDR HR SolutionsLearning Objectives:-Understand the Real-World Impact of Handbook Policies-Learn how properly crafted and enforced policies can address challenging workplace scenarios and prevent potential legal risks.-Recognize Discrimination and Bias in Policy Enforcement-Gain insight into handling sensitive situations, such as appearance-related concerns or allegations of inappropriate behavior, while staying compliant with anti-discrimination laws.-Explore Best Practices for Addressing Employee Misconduct-Discover practical approaches for managing difficult conversations, documenting incidents, and resetting expectations during review processes.-Appreciate the Importance of Proactive HR Solutions-Understand how having expert HR support in place can save time, reduce stress, and mitigate financial risks for your practice.-Laugh While You Learn-Enjoy educational entertainment through real-world HR stories that balance valuable lessons with relatable, humorous workplace situations.Learn More About Paul:Paul Edwards is the CEO and founder of CEDR HR Solutions, backstageHR software, and the Facebook group HR BaseCamp. Along with this, he is the host of the popular HR podcast, What The Hell Just Happened?! that currently has over 40,000 downloads.With over 25 years of experience as a manager and business owner, Paul is well-known throughout the dental community for his expertise when it comes to solving HR issues that impact dental practice owners and managers.He and his team of HR Experts specialize in helping office managers successfully solve employee issues ranging from the most complex to the most mundane and safely navigate the complex and ever-changing employment law landscape. He is a featured writer for numerous nationally recognized publications. He regularly provides continuing education at dental seminars, universities, and national conferences. Learn More About CEDR HR Solutions:As a dental office manager, you're the go-to for making things happen—but managing a team is easier with the right HR tools. That's why AADOM trusts CEDR HR Solutions. From hiring to firing and everything in between, CEDR helps you implement compliant policies, tackle challenges, and lead with confidence. With custom handbooks, unlimited HR guidance, and easy-to-use software for PTO tracking, you'll have the support you need—plus expert backup whenever you need it. Learn more at CedrHrSolutions.com.Learn More About AADOM: www.DentalManagers.com

Andre founded Systems Practice Management, Inc., a dental practice management, training and consulting firm.  He created Building Blocks Scheduling, Countdown Confirmation, SELL Training and the PracticePar Analysis.  He co-created the non-surgical periodontal protocol Stat-Ck. Andre is best known for creating The CREW Process - a better way to define practice philosophy, bring consistency to treatment and gets the entire office in alignment. Practices working with Andre have found great personal success while getting to know his genuine, frank, and devilishly funny personality.Learn More About Andre & The Crew Process: WebsiteLearn More About AADDOM: Website

Today's Guest:Teresa DuncanPresident of Odyssey ManagementTeresa is a speaker and writer with over 20 years' experience in healthcare. Her areas of expertise include revenue protection using proven accounts receivable and insurance methods; and helping doctors and managers establish solid management systems. A recipient of the Lifetime Achievement Award from the American Association of Dental Office Management, she understands the importance of continuing education.She is the author of Moving Your Patients to Yes: Easy Insurance Conversations and a contributing author to the ADA's Annual CDT Companion Guide™. Teresa is a frequent contributor to multiple dental publications. She was a founding Trustee for the auxiliary-learning focused DALE Foundation. Teresa is a member of several organizations including Women in DSO and the National Association of Dental Plans.She has been named one of the Top 25 Women in Dentistry by Dental Products Report Magazine and is recognized annually as a Leader in Consulting by Dentistry Today. She provided consulting assistance in the development of the American Dental Association's Guidelines for Practice Success™. Her podcasts “Nobody Told Me That!” and “Chew On This!” provide regular coding and management updates. Teresa received her Master's Degree in Healthcare Management from Marymount University.

Today's Guest:Allison Lacoursiere, RDA, OA, CPC, ELI-MPCEO & Founder | Clear Coaching Co-Founder | DentalflixAllison Lacoursiere is a ICF Certified Professional Coach with a focus on leadership, high performance and self worth,. As the founder of Clear Coaching, she is an expert in helping individuals step into their greatest potential through powerful communication and mindset strategies. She has years of experience helping organizations streamline their efficiency while increasing organization health, performance and production using the Humans First methodology. She has over a decade of dental experience, is a lifetime member to AADOM, started her career as an RDA at SAIT where she now holds a board member position, specialized as an Orthodontic Assistant, as well as Certified Dental Office Manager through the University of Toronto Factulty of Dentistry program.Allison completed a professional designation at the Rotman's Business School on Women in Business and has founded the Women in Digital Dentistry program, a national mastermind program focused on empowerment and innovation, in partnership with Align Technology.  Allison is a faculty member of Align Technology, Upgrade Dental, and the Dental Speakers Institute.Additionally, she is a accredited as a coach through the International Coaches Federation holding her ACC accreditation, UC Davis for Coaching as a Manager. She is certified as a Transformational Trainer through Lionspeak. 

AADOM Radio Presents:The AADOM Influencer Series w/John Stamper, Founder of John Stamper Media.More About John:With over 25 years of leadership, business development, and entrepreneurial experience, John Stamper has carved a niche in the world of social media branding and digital storytelling. As the founder of John Stamper Media, he has revolutionized how companies amplify their presence online, driving significant engagement and growth through strategic content creation.John's journey began in the U.S. Navy as a submariner, where he developed a deep appreciation for human achievement and the collaborative spirit. This foundation fueled his passion for motivating others to bridge the gap between the present and a successful future, blending joy with commitment and sacrifice. Transitioning to the dental industry, where he has now spent two decades, John's diverse experiences range from sales management at Brasseler USA to comprehensive practice development with Mortenson Dental Partners. His hands-on work with dental teams across the U.S. has given him a 360-degree perspective on dentistry, focusing on communication, unscheduled treatment, and data-driven decision-making. In 2019, John channeled his vast experiences into founding John Stamper Media. The company specializes in helping businesses catapult their narratives into the public eye via organic social media strategies and compelling video content. A seasoned host and producer, John has hosted and produced over 400 podcast episodes across four different series, interviewing more than 1500 people. He has also been instrumental in managing and streaming over 75 live and virtual events to social media, driving a robust online presence that has engaged tens of thousands of people with over a million and a half views & downloads. When he's not steering digital campaigns or hosting podcasts, John transforms into DJ IV, bringing his dynamic energy to the music scene. Happily married to Hilary, he is a dedicated father to six children, balancing a thriving professional life with a vibrant family dynamic.Learn More About: John Stamper MediaLearn More About: AADOM

AADOM Radio & UptimeHealthLaura Nelson, Founder of Front Office RocksPodcast Learning Objectives How to successfully introduce new technology into your dental practice without disrupting your team's workflow or patient experience.Overcoming fear and skepticism: why past tech failures shouldn't prevent future innovation and how to get your team on board.The patient perspective on technology: discover what patients expect from a modern dental office and how embracing tech can enhance their experience.More About Laura:Laura Nelson is a leading figure in the dental industry, known for founding Front Office Rocks, an online dental training company. Front Office Rocks offers comprehensive training for dental front office teams, revolutionizing training methods and enhancing the efficiency of dental practices nationwide.With a rich background as a dental office manager, Laura brings a wealth of practical experience to her role, making her a trusted authority in the field.Laura has authored two influential books: "Step Away from the Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service" and "Hiring without Hesitation: A How-To for Small Business Success." These works showcase her in-depth knowledge of dental practice dynamics and small business management, offering valuable insights into customer service excellence and effective hiring strategies.A popular speaker at dental conferences, Laura Nelson continues to inspire and guide dental professionals with her practical advice and innovative approaches to practice management.Learn More About UptimeHealth: LINKLearn More About AADOM: LINK

AADOM Radio & Wellfit Technologies Present:Tracey Kroehle, Customer Success ManagerPodcast Learning Objectives  1) How to have the money discussion with your patients, with dignity and privacy-Remove awkwardness out of presenting financing to your patients-Assume every patient can use financing and why that's a good practice-Ensure team uniformity with training-Power of the pause2) Patients need flexible financial solutions that broadly cover patient needs and creditworthiness-Many programs do not approve every patient-Discuss option available for those declined financing3) Solutions can and should help dental providers drive revenue, profitability and reduce operational burdens-Reduce outstanding patient balances-Focus on collection/arrangements on ways-to-pay will save time on the back end.More About Tracey:In her multi-faceted career in the dental industry, Tracey has excelled as an award-winning office manager, trainer, and consultant. Her passion for dentistry stems from its transformative impact on lives, and she brings that same enthusiasm to her training and leadership roles. True passion comes with mastery, a philosophy she lives by and applies to every office she supports. Having walked in their shoes, Tracey understands the critical responsibilities of office managers and empathetically strives to improve their days.More About Wellfit: Learn MoreMore About AADOM: Learn More: 

AADOM Radio & GPM Presents:Xana Winans-CEO & FounderHere is the link to GPM's next webinar,  "Your Perfect Patient Match: Attract your ideal patients by discovering YOUR Dental Marketing DNA," and ultimately, that is the heart of what makes your brand sticky, resulting in economy-proof marketing.REGISTER FOR WEBINAR HEREPodcast Learning Objectives:- HOW THE ECONOMY CHANGES CONSUMER BUYING BEHAVIOR- PRACTICAL MARKETING SOLUTIONS THAT WORK- HOW TO ENGAGE YOUR AUDIENCEMore About Xana:Xaña Winans is Golden Proportions Marketing's CEO, founder, visionary, and lead strategist. As one of the industry's most sought-after dental marketing consultants, she collaborates with our team on a diverse group of clients to create strategic marketing solutions with measurable results. Her passion for dentistry is evident in the work that she does, and in the award-winning products GPM produces to help your practice thrive.Around the office, we all know that Xaña's knowledge and drive extend well beyond GPM's walls. She holds the marketing seat on the board of the Academy of Dental Management Consultants and has been awarded Fellowship in the International Academy of Dental Facial Aesthetics. You'll often find her lecturing at some of dentistry's biggest conventions and study groups as a recognized expert and international speaker on dental marketing. Couple that with over 30 years of experience marketing dentistry, and it's easy to say that she's pretty much seen it all.Learn More About GPM:Learn More About AADOM: 

AADOM Radio & Better Dental Life Presents:Dr. Mark DavisPodcast Learning Objectives  * Heartbeat of the dental practice* Building strong relationships with dentists and teamwork*Open communication*Office managers as office consultants*Personal fulfillment is important*Embrace the extraordinaryLearn More About Mark:Dr. Mark Davis has been a practicing dentist for over 20 years. After graduating in 2000 from Creighton School of Dentistry, he attended an AEGD residency with the US Air Force. Dr. Davis practiced dentistry in the Air Force and at a public health clinic before buying his first practice in 2005. Over the years, he has purchased multiple dental practices. He has helped small practices grow into large practices. He has merged practices. He has hired associates and formed partnerships. He Has expanded and remodeled dental spaces. And he has built two stand-alone dental buildings. He has sold practices and joined a Dental Partnership Organization.As a certified life coach, he has the tools and experience to help you transform your life, transform your practice and overall help you have a Better Dental Life.Better Dental Life Learn More About AADOM:https://www.dentalmanagers.com/

In our latest "Faces of AADOM" series, Heather sits down with Melissa, whose remarkable journey from dental assistant to practice manager embodies the spirit of excellence in dental office management. Melissa's story is a testament to the transformative power of dedication, empathy, and a passion for helping others.  Melissa began her career in dentistry at the age of twenty, unsure if she could handle the demands of the job. Melissa's path to becoming a practice manager was paved with curiosity and a commitment to learning. Without formal training, she sought guidance from seasoned professionals in the field.  She recalls her first experience with a severe periodontal patient: “I was very weak-stomached growing up and didn't know if I could do this. The dentist kept asking if I was okay, and at the end of the day, he told me, ‘If you can do that, you can do anything.'” This trial by fire proved to Melissa that she had the resilience and determination to succeed in dentistry, a field where she could make a profound difference in people's lives.  Melissa's philosophy on practice management is centered around putting people first.  Join us in celebrating Melissa and many other AADOM members who make up the heartbeat of our community, sharing their unique journeys and the moments that define their passion for dental leadership.  Stay tuned for more inspiring stories in our "Faces of AADOM" series!Subscribe to Faces of AADOM to discover more stories of resilience, growth, and empowerment within the AADOM community.ABOUT FACES OF AADOM   Meet AADOM members who make up the heartbeat of our community - the diverse and talented individuals who embody the spirit of excellence in dental office management. Every member has a story. "Faces of AADOM" shares members' unique journeys, the path that led them into dentistry, and the moments that define their passion for dental leadership.   Subscribe to Faces of AADOM to discover more stories of resilience, growth, and empowerment within the AADOM community.  Learn More about AADOM:https://www.dentalmanagers.com/ 

Join us for an inspiring event as part of the Faces of AADOM series, featuring Terri Green Gutherie's journey into dental office management. Hear firsthand how Terri found her passion and excelled in the dental industry.Terri shares her personal story of discovering her "tribe" within AADOM—a community where she felt truly understood and accepted. Her journey highlights the shared challenges, rewards, and joys that come with a career in dentistry. Terri emphasizes that for those who choose this path, it's more than just a job—it's in their DNA.In this engaging conversation, Heather interviews Terri, delving into her experiences and the pivotal moments that shaped her career. Terri's insights into the importance of self-investment and continuous learning are invaluable for anyone in the dental field. She speaks candidly about how investing in her own knowledge and education has made a significant difference in her role as an office manager.Terri's story is a testament to the power of understanding systems and striving for improvement. Her dedication to her profession shines through as she shares how she identified opportunities for growth and enhanced practice operations.Don't miss out on this enlightening episode, as Terri's journey inspires dental professionals everywhere.ABOUT FACES OF AADOMMeet AADOM members who make up the heartbeat of our community - the diverse and talented individuals who embody the spirit of excellence in dental office management. Every member has a story. "Faces of AADOM" shares members' unique journeys, the path that led them into dentistry, and the moments that define their passion for dental leadership.Subscribe to Faces of AADOM to discover more stories of resilience, growth, and empowerment within the AADOM Community. Learn More About AADOM:https://www.dentalmanagers.com/

Meet AADOM members who make up the heartbeat of our community - the diverse and talented individuals who embody the spirit of excellence in dental office management. Every member has a story. "Faces of AADOM" shares members' unique journeys, the path that led them into dentistry, and the moments that define their passion for dental leadership.In this captivating episode, Heather interviews Tito, a remarkable member of Faces of AADOM, about his inspiring journey into dental office management.Tito shares his story of transformation, highlighting the pivotal role of a supportive practice owner who believed in his potential and empowered him to excel as an office manager, despite his initial lack of experience in the role.Before venturing into dentistry, Tito dedicated himself to serving the underserved population in North Philadelphia as a medical assistant. His unwavering commitment to community service and dedication to personal growth shine through his narrative, inspiring listeners to embrace opportunities and leave their mark in the dental profession.Throughout the conversation, Tito reflects on essential takeaways for clinical professionals considering relocation and emphasizes the importance of mentorship and seizing opportunities. His journey from a medical assistant to a regional manager overseeing four practices unveils the challenges and rewards of transitioning from single to multi-location management.He candidly discusses the necessity of vulnerability and teamwork in office management, stressing the significance of empowering team members and fostering a collaborative environment to achieve success.Don't miss out on this enlightening episode, as Tito's journey inspires dental professionals everywhere.Subscribe to Faces of AADOM to discover more stories of resilience, growth and empowerment within the AADOM Community!Learn More About AADOM:https://www.dentalmanagers.com/

AADOM Radio & Pearl Present:Sheela Roth-Director of Clinical OperationsLearning Objectives:-Understand how AI can streamline insurance verification processes, saving time and reducing errors.-Explore strategies for managing same-day industry demands effectively using AI solutions.-Learn how to leverage AI to free up office manager's time for more crucial tasks.-Discover how AI can improve the accuracy of treatment explanations, enhancing patient satisfaction and trust.Learn More About Sheela:Sheela is a veteran dental practice management expert, thought leader and public speaker. As Director of Clinical Operations for the dental AI company Pearl, Ms. Roth built and continues to lead a team responsible for practice change management and clinical performance. Previously, Ms. Roth founded and led the practice management consultancy Absolute Dental Business Solutions. She earned her BS and RDH from Loma Linda University.Learn More About Pearl:Elevate your dentistry with Pearl – the pioneering AI solution for smarter, more efficient patient care. Harness the power of AI to streamline your clinical workflows, enhance patient experiences, and achieve better outcomes.https://pages.hellopearl.com/aadomLearn More About AADOM:https://www.dentalmanagers.com/

AADOM Radio & Henry Schein Presents:Jennifer (Jen) Kim Field, Chief Sustainability Officer, Henry Schein, Inc.jenniferkim.field@henryschein.comErika Pusillo, Practice Optimizer at Spodak Dental Group, 2023 Green Leadererika@spodakdental.comJennifer Z. Vickery, Vice President of Operations for Ocean Dental, 2022 Green Leaderjenniferzvickery@gmail.comAre YOU the next Green Leader? Nominations are due by July 5, 2024.https://www.dentalmanagers.com/membership/recognition/green-leader/ Learn More About Henry Schein:https://www.henryschein.com/Learn More About AADOM:https://www.dentalmanagers.com/ 

AADOM Radio Presents:Dr. Lou Shuman & Lorie StreeterLearn More About Lou:Dr. Lou Shuman DMD CAGS is the president and CEO of Cellerant Consulting Group, a founder of DSO Technology Solutions, and co-founder of LightForce Orthodontics. He is professionally known for his expertise in bringing new technologies from all over the world into dentistry. Highly respected in the dental corporate and education community, he is a national columnist for Dental Products Report, Dental Economics, and DSO Pro. He is a Venturer in Residence for the Harvard i-Lab, and a member of the Board of Directors at Lightforce Orthodontics, Sleep Architects. He is a member of the clinical advisory boards and editorial boards at Dentistry Today, Dental Products Report, Dental Economics, Orthodontic Practice US and Dental Sleep Practice Journal. Dr. Shuman is the creator of the prestigious Cellerant “Best of Class” Technology and “Best of Class” Hygiene Awards, unbiased nonprofit initiatives that, in conjunction with the leading experts in the field, select annually the most important technologies and products in the industry. He served as president of the Pride Institute for 6 years and Vice President of Clinical Education and Strategic Relations at Align Technology for 7 years. He has been chosen by Dentistry Today as a Leader in Consulting each year since 2006.Recently, he was awarded the Denobi Pinnacle Achievement Award, which recognizes an individual or company whose leadership and ongoing contributions have dramatically impacted the dental profession. Going forward, the award will be named in his honor and known as the Dr. Lou Shuman Denobi Pinnacle Achievement Award. He was also honored in 2021 as a Global Summits Institute Doctor-to-Doctor World's Top 100 Doctors.Learn More About Cellerant Consulting:https://www.cellerantconsulting.com/Learn More About AADOM:https://www.dentalmanagers.com/

AADOM Radio & eAssist Present:Penny Reed-Chief Growth Officer Learning Objectives:Provide strategies for office managers in dental practices to enhance their performance and reduce stress levels.Offer practical advice on communication, time management, patient experience, self-care, and outsourcing dental billing.Empower dental practice leaders with insights to streamline operations, improve patient satisfaction, and ensure the well-being of office managers.More About Penny:Penny Reed is the Chief Growth Officer at eAssist Dental Solutions, and theauthor of the book, Growing Your Dental Business. Penny was recruited byher own dentist to run his growing practice, after spending two years as an ITmanager with the Walmart Corporation.Penny has over 30 years of experience as a speaker and dental business coachand has been designated a Leader in Dental Consulting by Dentistry Today from2007 to present. She is a certified “Behavioral Consultant” through the Institutefor Motivational Living, and a former Dale Carnegie Trainer.Penny is the executive team support for the marketing department at eAssist, thenation's leader in outsourced dental billing. She speaks at dental meetings aboutteam coachability, effective revenue cycle management, and practice growth.Penny is a member of the Academy of Dental Management Consultants, TheSpeaking and Consulting Network, and a Speaking/Consulting member of theAmerican Association of Dental Office Management.More About eAssist Dental Solutions:https://dentalbilling.com/eAssist Dental Solutions, a Henry Schein company, is the nation's leading dental billing company. eAssist serves thousands of dental practices by providing them with vetted dental billing specialists, allowing practice owners to fully outsource their billing department to eAssist. This end-to-end solution enhances a dental practice's revenue cycle management and eases the burden on office staff, ultimately helping practices be more efficient, profitable, and patient-focused.More About AADOM:https://www.dentalmanagers.com/

AADOM Radio Presents:Dr. Aman Kaur, Founder of Women in DSO&Heather Colicchio, Founder & CEO of AADOM Learn More About Women in DSO:https://womenindso.org/Learn More About their Conference Mach6th-8thhttps://womenindso.org/empower-and-grow-2024Learn More About AADOMhttps://www.dentalmanagers.com/

To apply for the scholarship, complete this form:https://www.dentalmanagers.com/about/events/patterson-scholarship-application/Applications will be accepted until February 28th!

AADOM Radio & Tekagogo Present:Eric Payne, FounderLearning Objectives:Benefits of using software as a solution in your practice in order to avoid downtime enabling you to produce the most dentistry per hour possible.1. Less downtime- When your equipment fails and goes down, your whole office may be down, which is a loss of income and money for that day or time period. It is important to protect your bottom line and the health of your equipment.2. Less rescheduling of patients- What a pain when you have issues with any of your equipment and you need to spend time, money, and stress on calling to reschedule patients for that day or even longer!3. Transparent, smart software- Our smart software is simple, and available to you through your dashboard anytime. No more paper billing and tracking which work order occurred when. Our software keeps it all in one tidy place for you to access at any time.4. PM Program- Are you proactive or reactive? Regularly scheduled visits help prevent the Manic Monday where your equipment goes down and you panic! Why not fix things before they fail, and rest assured that your equipment is maintained like a well-oiled machine?Learn More About Eric:Eric is referred to endearingly as our Chief Troublemaker. With more than two decades of sales experience and over 20 years with Henry Schein, one might say he loves all things dental. He does not take notice of difficulty lightly and has always loved to make plans that inspire change! Excited by the “disruptive nature” of our company, Eric finds inspiration and motivation from the music of the 80s. He lights up every room!Learn More About TekegogoLearn Moe About AADOM   

AADOM Radio & Roadside Dental Marketing Present:Dominique Farrar-Chief Marketing OfficerLearning Objectives:Why your new patient numbers might be deceivingGolden benchmarks that signal profit or drainActionable steps to supercharge your marketing gameMore About Dominique:Dominique knows the world of design and development inside out. He spent 12 adventurous years in Mexico, adding a unique twist to how he approaches marketing. But he isn't just about ideas; he's all about tangible results. He helps his dental clients find their ideal patients through authentic marketing strategies. As Roadside Dental Marketing's Chief Marketing Officer, their dental clients are in good hands. They're always ready to connect with their audiences in an authentic and effective way.More About Roadside Dental Marketing:What would you do if you could discover unseen ways to make money? Roadside Dental Marketing will show you exactly where you're leaving money on the table. Since 1999, they've helped over 2500+ dental practices grow, showing them how to marry marketing with their profits.https://www.roadsidedentalmarketing.com/Learn More About AADOM:https://www.dentalmanagers.com/

AADOM Radio & eAssist Dental Solutions Present:Penny ReedLearning Objections:By the end of this podcast, listeners will be able to…Evaluate the potential for income and growth as an eAssist dental biller: Through real-life anecdotes and expert insights from Penny Reed, you will learn the financial prospects and career growth potential this side hustle offers.Know the role and responsibilities of an eAssist dental biller: You'll learn the day-to-day tasks and overarching responsibilities associated with being an eAssist dental biller, understanding the value this role brings to dental practices.Recognize the pathway to becoming an eAssist dental biller: You will learn the necessary steps, from beginner to expert, to start your side hustle with eAssist Dental Solutions.More About Penny:Penny Reed is the Chief Growth Officer at eAssist Dental Solutions, and the author of the book, Growing Your Dental Business. Penny was recruited by her own dentist to run his growing practice, after spending two years as an IT manager with the Walmart Corporation.Penny has over 30 years of experience as a speaker and dental business coach and has been designated a Leader in Dental Consulting by Dentistry Today from 2007 to present. She is a certified “Behavioral Consultant” through the Institute for Motivational Living, and a former Dale Carnegie Trainer.Penny is the executive team support for the marketing department at eAssist, the nation's leader in outsourced dental billing. She speaks at dental meetings about team coachability, effective revenue cycle management, and practice growth.Penny is a member of the Academy of Dental Management Consultants, The Speaking and Consulting Network, and a Speaking/Consulting member of the American Association of Dental Office Management.More About eAssist Dental Solutions:Is dental insurance giving you a headache? You need an assist from eAssist! eAssist is the industry-leading outsourced dental billing company. With the largest network of dental billing specialists, we offer state-of-the-art, secure claims processing services. Learn more at dentalbilling.com! www.dentalbilling.comMore About AADOM:https://www.dentalmanagers.com/

AADOM Radio & Plan Forward Present:Megan Lohman-Founder & Co-CEO Learning Objectives:- How to capitalize on open-enrollment season to grow your membership base.- Strategic daily opportunities to remind patients and your team of the membership plan- Where to find marketing gold in existing patient communications that position your membership plan as the best option for their care.More About Megan:As Founder and Co-CEO of Plan Forward, Megan Lohman leads the company's product development and internal operations. Leveraging her years of industry experience as a financial coordinator for a dental practice, and knowledge of dental membership plans, Lohman works closely with Plan Forward's partners and customers to honor the company's mission of being the membership engine that makes great practices even better.More About Plan Forward:Plan Forward is leading dental software company enabling dental practices to offer an alternative method of payment to their uninsured patients. The comprehensive solution includes an innovative new platform for enabling the custom creation, management and analysis of dental membership plans, compliant membership agreements, and marketing support to drive membership growth for practices and groups. The company was founded in 2018, and has assembled an experienced, seasoned team of technologists and domain experts. Visit Plan Forward at planforward.io. www.planforward.ioMore About AADOM:https://www.dentalmanagers.com/

AADOM Radio & Sunbit Present:Adrian ValenteLearning Objectives:-How to integrate financing into each stage of the patient journey-What channels to leverage to maximize marketing success-What successful financing marketing looks like with real-life examples-How to modernize patient financing to enhance the patient experienceMore About Adrian:Adrian Valente is the Director of Training at Sunbit, the fast-growing patient financing technology company, and supports training, enablement, and community engagement. His training methodologies have been used by more than 115,000 dental, auto, and optical professionals on how and when to offer financing to customers. As the resident subject matter expert for all things Sunbit, you'll find him hosting podcasts, events, interviews, and coaching sessions across the verticals they serve.More About Sunbit:https://sunbit.com/Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Sunbit offers a point-of-sale payment option available at more than 20,000 service locations, including auto dealership service centers and F&I departments, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named a Most Loved Workplace®, Best Point of Sale Company, A N.A. Deloitte Technology Fast 500 company and a Top Fintech Startup by CB Insights. Loans are made by Transportation Alliance Bank, Inc., dba TAB Bank, which determines qualifications for and terms of credit.More About AADOM:https://www.dentalmanagers.com/

AADOM Radio & Kleer Present:Dianna McHugh, Customer Success Team LeaderLearning Objectives:-Lessons in PPO analysis-Steps to successfully disengage from participation without impacting patients or production-How to best support patients through the transitionMore About Dianna:Dianna leads the Kleer Success Team, an award-winning group of dedicated professionals committed to helping customers get the maximum value out of their Kleer-powered membership plan. She's been at Kleer since day 1 and has worked with 100s of office managers to help them implement successful membership plans. She's always worked in customer focused roles and sincerely cares about how Kleer can help impact your practices for the better!More About Kleer:https://www.kleer.com/More About AADOM:https://www.dentalmanagers.com/

AADOM Radio & eAssist Dental Solutions Presents:Penny Reed-Chief Growth Officer/eAssist Dental SolutionsLearning Objectives:Uncover limiting beliefs regarding outsourcingLearn more about the “genius work” theory and how to boost productivityDiscover how to measure ROI and evaluate other hidden costs such as burnout and turnoverMore About Penny:Penny Reed is the Chief Growth Officer at eAssist Dental Solutions, and the author of the book, Growing Your Dental Business. Penny was recruited by her own dentist to run his growing practice, after spending two years as an IT manager with the Walmart Corporation.Penny has over 30 years of experience as a speaker and dental business coach and has been designated a Leader in Dental Consulting by Dentistry Today from 2007 to present. She is a certified “Behavioral Consultant” through the Institute for Motivational Living, and a former Dale Carnegie Trainer.Penny supports the marketing department at eAssist, the nation's leader in outsourced dental billing. She speaks at dental meetings about team coachability, effective revenue cycle management, and practice growth.Penny is a member of the Academy of Dental Management Consultants, The Speaking and Consulting Network, and a Speaking/Consulting member of the American Association of Dental Office Management.More About eAssist Dental Solutions:eAssist Dental Solutions, a Henry Schein company, is the nation's leading platform for dental billing and patient billing services for dental offices. eAssist serves thousands of dental practices through a proprietary technology platform that connects dental practices to vetted dental billing specialists, allowing practice owners to fully outsource their billing department. The end-to-end solution enhances a dental practice's revenue cycle management and eases the burden on office staff, ultimately helping practices be more efficient, profitable, and patient-focused.Learn more at www.dentalbilling.com, Facebook.com/eAssistMe, and @eAssist.me on InstagramLearn More About AADOM:https://www.dentalmanagers.com/

AADOM Radio & Roadside Dental Marketing Present:Kelsey Halvarson-Roadside's Privacy & Security OfficerLearning Objectives:● 6 HIPAA marketing mistakes often overlooked  ● You'll walk away with an action plan to fix those mistakes and fast● Why HIPAA could skyrocket your SEO rankings and visibilityLearn More About Kelsey:With 15+ years of experience in online marketing, SEO, and paid ad campaigns on Google, Facebook, and other major platforms, Kelsey helps his clients get found online with forward-thinking strategies.Now becoming Roadside's Privacy and Security Officer, Kelsey leads the team to adhere to HIPAA compliance while getting their clients measurable ROI. Kelsey is certified for Google Ads, Google Search Console, Google Analytics, and Bing for Paid Ads.Learn More About Roadside Dental Marketing:https://www.roadsidedentalmarketing.com/Learn More About AADOM:https://www.dentalmanagers.com/ 

AADOM Radio & RecallMax Presents:Josh Muir-Director of Strategic Partnerships-RecallMaxLearning Objectives:1. How technology can help you spot the quick wins in your practice.2. Understand how to build a patient care journey beyond automation.3. Learn the limitations of your processes and how technology can solve them.More About Josh:Josh Muir, Director of Strategic PartnershipsJosh is responsible for consulting with DSO's and group dental practices on how RecallMax can help grow their practices organically through hygiene optimization and system implementation. Backed with over a decade of senior leadership experience in the medical service industry he is highly experienced in growing organizations on an acquisition and operational basis. Josh's expertise is in identifying the key opportunities within growing practices and can provide advice on how to create buy-in through the process of change.More About RecallMax:RecallMax™ is regarded as a personal assistant for your entire team. It keeps dental chairs full, workloads manageable, practices productive, and staff and patients happy. Our industry-leading software does this by taking the stress away from time-consuming and frustrating operational tasks. Leaving you focused on dentistry and patient care whilst we take care of helping your practice run effectively and efficiently so patient retention and practice revenues continue to grow.Behind our software sits a team backed with decades of dental industry experience. In fact, RecallMax was designed by dental professionals, for dental professionals, which is why we are recognized as the number one productivity enhancement tool in the dental industry today. Let us help you stay on top of treatment plans, collections, filling short-notice cancellations, and more.For more information see our website, or to book a demo click here: https://www.recallmax.com/book-a-demoMore About AADOM:https://www.dentalmanagers.com/

AADOM Radio & TruBlue Social Smiles Presents:Fred Joyal-CEO-TruBlue Social SmilesLearning Objectives: Why patient video testimonials are so impactfulWhere to use testimonials to maximize their marketing valueThe team's responsibility in requesting testimonialsWhat resources can be used to simplify every step of the processMore About Fred:Fred Joyal is an author, speaker, and entrepreneur. He co-founded the most successful dentist referral service in the country, 1-800-DENTIST. He is currently the CEO of TruBlu Social Smiles. He has previously written two bestselling books on marketing for the dental industry, Everything is Marketing and Becoming Remarkable. His humble brags are he once beat Sir Richard Branson in chess and was also a question on Jeopardy. He is an avid cyclist, a below-average tennis player, and an even worse golfer.More About TruBlue Social Smiles:TruBlu Social Smiles is a software platform that streamlines the process of requesting patient video testimonials and then maximizes their use in all your practice marketing. Video testimonials are the most powerful marketing tool ever created, and Social Smiles makes it easy for the patient and the practice to capture their full value.https://trublusocialsmiles.com/More About AADOM:https://www.dentalmanagers.com/ 

AADOM Radio & Kleer Present:Dianna McHugh, VP of Customer Success  at KleerLearning Objectives:-The top problems practices run into when managing an in-house plan-The crucial components missing in most legacy solutions-Best practices and strategies to migrate your existing patients to an automated platformMore About Dianna:Dianna leads the Kleer Success Team, an award-winning group of dedicated professionals committed to helping customers get the maximum value out of their Kleer-powered membership plan. She's been at Kleer since day 1 and has worked with 100s of office managers to help them implement successful membership plans. She's always worked in customer focused roles and sincerely cares about how Kleer can help impact your practices for the better!Learn More About Kleer:https://www.kleer.com/Learn More About AADOM:https://www.dentalmanagers.com/

AADOM Radio & Roadside Dental Marketing Present:Shannon Mackey, CEO-Roadside Dental MarketingLEARNING OBJECTIVES:● Why tactics like Instagram Reels won't get you new patients● Step-by-step path to creating a patient-generating strategy for 2023● Immediate wins to inject cash into your practice● The 1 marketing campaign no dental office is doing but shouldMORE ABOUT SHANNON:Shannon Mackey is the CEO and Cheerleader of Roadside Dental Marketing. With 20+ years of real-world experience in high-performing practices, her love of marketing is the driving force behind Roadside's solutions for successful dental practices.She ran Rhys Spoor in office continuing education for 4 years, helped start PAC-Live with Davide Hornbrook, and enjoys education opportunities.With infectious enthusiasm and out-of-the-box thinking, Shannon coaches practices to implement simple, step-by-step strategies that result in increased new patients, referrals, and rankings. Her company prides itself on being a marketing guide, not your “status quo" agency.RESOURCES:That's why we're giving away our Marketing Action Plan Workbook. It'll help you take your strategy and turn it into a bonafide action plan.  It includes:● 40+ page workbook for creating an actionable plan for your dental practice● Proven frameworks and tools that'll level up your revenue● Fillable worksheets, templates, and formulas to nail your big goals● 30 days of social media ideas, dental hashtags, 15 blogging topics, and moreDownload the Marketing Action Plan Workbook here: And because Shannon wants you to kick off 2023 with a bang, she's offering her insight and expertise.  Schedule a 30-minute analysis call with Shannon to share your 2023 marketing strategy.  She'll give you real-time feedback and offer any other tidbits of advice, so you're confident to take action.  Schedule a call with Shannon here. MORE ABOUT ROADSIDE DENTAL MARKETING:https://www.roadsidedentalmarketing.com/MORE ABOUT AADOM:https://www.dentalmanagers.com/

AADOM Radio & Patterson Dental Present:Christine Babett, Marketing Manager Patterson DentalLearning Objectives:Learn about the Patterson Dental AADOM Conference ScholarshipReview Patterson's commitment to AADOM and the continued growth and development of the modern office managerSpecifics of the scholarship to the ConferenceMore About Christine:Chris Babett is a Marketing Manager responsible for strategic relationships, trade shows and events and CE courses with Patterson Dental. Having grown up in the Dental space, she understands the importance of oral health and the integral part that Office Managers play in keeping both practices and patients healthy and happy. Like Patterson and AADOM, she is fully committed to supporting the modern Dental Office Manager.More About Patterson Dental:Patterson Dental Supply, Inc., a subsidiary of Patterson Companies, Inc., connects dental and oral health professionals in North America to the latest products, technologies, services and innovative business solutions that enable operational and professional success. Our comprehensive portfolio, distribution network and supply chain is equaled only by our dedicated, knowledgeable people who deliver unrivalled expertise and unmatched customer service and support.https://www.pattersondental.com/More About AADOM:https://www.dentalmanagers.com/ 

AADOM Radio & DocSites Presents:Parham Nabatian-Co-Founder of DocSitesPodcast Learning Objectives:- Invest in a Successful Website, & Marketing Program- Achieve Your Marketing Goals- Save Money, Save Time & Save ResourcesMore About Parham:Parham Nabatian is the co-founder of The DocSites and for the last 12 years he has collaborated with dental practices to help them achieve a successful online presence. He got his start by helping his first client, a childhood friend, expand to more than 11 offices by utilizing online marketing. Over the past decade, his company has been retained by 100s of dental offices of all shapes and sizes to implement a successful web presence and achieve their respective goals. His personal passions involve family, community activities, sports, and travel!More About DocSites:https://www.docsites.com/More About AADOM:https://www.dentalmanagers.com/

AADOM Radio & Curve Dental Present:Christy BenchLearning Objectives:1. Learn what to expect from your practice management software partner2. See how sharing your ideas can result in feature releases that make a difference for your practice3. Learn how to get maximum value from your software experienceMore About Christy:Christy is a Training Content Manager with Curve Dental. She creates the training content for offices and Curve trainers, including Quick Guides and training videos. She also hosts Curve webinars to introduce and demonstrate large feature releases.Prior to this position, Christy worked as a Curve trainer to help new offices become proficient on Curve practice management software.Before joining the Curve Dental team, she worked for nine years as the office manager helping her practice grow from one doctor and two hygienists to four doctors and nine hygienists, and more than quadrupling monthly revenue.More About Curve Dental:https://www.curvedental.com/More About AADOM:https://www.dentalmanagers.com/

AADOM Radio & Smile Advantage Present:Shelly Otte, MAADOM & Ryan CorbyMore About Shelly:Shelly Otte, MAADOM has been the Office Manager for Dr. Douglas Schulz (Corporate Lakes Dental) and the Education Center Manager at Corporate Lakes Education Center previously while in Kansas City. While there, she implemented their own in-office dental membership plan. She was also the President of the Kansas City AADOM Chapter and the chapter was recognized as 3rd Place Chapter of the Year at the 2018 AADOM Conference.Shelly and her family moved to Monument, CO for her husband's work three years ago. There she joined the practice of Dr. Jeffrey Yelle (MountainWellnessDentistry) as his Practice Administrator. Shelly successfully helped navigate a rebranding, huge social media platform and a large membership base with their dental membership plan.Most recently, Shelly joined the team of Smile Advantage to pursue her passion for helping offices to implement and grow their dental membership plans. She is also extremely excited to work directly with local AADOM chapters and the national organization with her new role. AADOM is something that Shelly has been passionate about for many years.With the recent promotion of becoming a grandma (GoGo) in April, Shelly and her family are moved back to the Kansas City area to be with family. She is extremely excited to be back in her hometown and re-engage with the dental community there. When not working you'll find Shelly enjoying her family, 3 rescue dogs and cooking. She is also an avid football fan (KC Chiefs obviously)!!Shelly's passion for continuing education, serving her community and being actively involved in AADOM and the dental industry is contagious. She sets out every day to make others smile and give back in a positive way. Her goal in life is to make every day a little easier and happier for others. Shelly is confident joining forces with Smile Advantage will bring tremendous success for their clients, business and herself.More About Ryan:Starting his first business at the age of 8, Ryan has only continued his drive and love for business. He is a serial entrepreneur with specialized skills in a variety of creative disciplines that complement dentistry like marketing automation, video production, graphic design, web development, live events, customer follow up & honest "H2H" Human to Human customer service.He has provided services for large enterprise companies as well as helped small businesses develop a level of professionalism, customer service & revenue generation through relevant and effective marketing material.Ryan loves technology and has a way of discovering the best use of newer technologies to benefit & streamline his Dental client's marketing communication, workflow, and production. His knowledge of how the software operates and attention to detail exemplifies his success in many facets of the Dental Practice. He demonstrates an inquisitive nature that becomes paramount in assessing a structured plan to provide an accurate resolution to clients based upon individual assessments of their needs. Ryan solves difficult problems and conveys the answers clearly and concisely to his clients.Ryan's passion lies deep in old fashion customer service and working with his clients in a 1:1 personal way & he lives by the mantra "The Fortune is in the Follow-Up”Learn More about Smile Advantage:https://smileadvantage.com/Learn More about AADOM:https://www.dentalmanagers.com/

AADOM Radio & Sunbit Present:Adrian Valente, Director of Training & EnablementLearning Objectives:In this LiveCast, you'll discover:-The strategies for how and when to offer patient financing-The must-have talk tracks for frictionless conversations with patients-How to market your financing and drive results-Learn about an innovative financing option that approves over 85% of patientsLearn More About Adrian~Adrian joined Sunbit in 2016 and supports training, enablement, and community engagement. As our resident subject matter expert for all things Sunbit, you'll find him hosting podcasts, events, interviews, and coaching sessions across all the industries we serve.Learn More About Sunbit:https://sunbit.com/Learn More About AADOM:https://www.dentalmanagers.com/ 

AADOM Radio & On Deck Capital Present:Kelsi Donnellon, Director of Strategic PartnershipsLearning Objectives:Why should you consider working capital to grow and manage your business?What options are available for small businesses? What makes different options better or worse for different business situations?What makes OnDeck different from other lenders?More About Kelsi:Kelsi joined Enova International back in 2016 as they began to expand from consumer to small business lending. Kelsi is currently the Director of Strategic Partnerships for Enova Small Business and OnDeck Capital. OnDeck is the nation's largest online small business lender and provides business owners with fast, easy, frictionless access to the working capital they need to grow and support their businesses. Kelsi has built her career helping companies create strong, partnerships and currently works with major partners like Sofi, Intuit, AADOM, the ADA, and many more.More About On Deck Capital:https://www.ondeck.com/More About AADOM:https://www.dentalmanagers.com/

AADOM Radio Presents:Lorie Streeter, VP of AADOMLearning Objectives:InspirationFunLoveReflectionLearn More About  Lorie:Lorie has been working with The American Association of Dental Office Management, or AADOM for the past 14 years. Lorie is the Current Vice President of AADOM. Lorie's dental career spans 32 years, 12 of which were spent as a dental office manager.  Lorie is dedicated to the growth and development of all teams. Lorie serves on the AADOM advisory council, AADOM Executive team, and on the AADOM Distinctions Board.  In 2015 Lorie was recognized as one of the top 25 Women in Dentistry by Dental Products Report magazine.  Lorie lives in WA state with her husband and son and their two dogs Mac and Tucker!Fun Fact:  Lorie spent many years as a professional singer and was on the Gong Show, The Fernwood Tonight Show and opened for Rascall Flatts at WE FEST in Minnesota in front of a crowd of 50, 000 people!Learn More About AADOM:https://www.dentalmanagers.com/

AADOM Radio & Roadside Dental Marketing Present:Milena Hoffman-Campaign StrategistLearning Objectives: - Learn the real reason people aren't coming to their scheduled appointments- Get the call script that'll psychologically trigger people to actually show up- Discover the perfect patient consult that's guaranteed to skyrocket treatment acceptance- How to quickly fill up your doc's schedule with reliable patientsMore About Milena- Milena brings over 12 years of experience in Dental Office Operation, Marketing, Sales, and Business Development.She created the marketing and sales process that contributed from $400K to 1.4 million dollars of additional production within 1 year. She mastered the treatment presentation process, increasing the doctor's production from $325/hour to $725/hour and the hygienist's production from $130/hour to $275/hour.Through amazing systems, clinical skills, and office culture, she helped the office become THE place for cosmetic and restorative dentistry.Since then, she's coached dental offices and is passionate about continuing to serve the dental community.Learn More about Roadside Dental Marketing:https://www.roadsidedentalmarketing.com/Learn More about AADOM:https://www.dentalmanagers.com/

AADOM Radio & Zirc Dental Present:Kay Hickey, Clinical Efficiency ConsultantLearning Objectives:• Discover how the lack of good clinical systems can negatively affect the overall success of the practice.• Identify resources to help administrators identify blind spots and pain-points within the clinic.• Learn how Zirc's Color Method can streamline operations to save time and money and add revenue.More About Kay:Kay has been in the dental industry for over 30 years working as a dental assistant, dental assisting educator, and currently as a clinical efficiency consultant at Zirc Dental Products. She enjoys speaking and training clinical systems to help practices become safe, happy, and efficient. She has authored four children's dental books and has written several articles for various dental publications. Kay has served on the Minnesota Dental Assisting Board and is a member of the Speaker Consultant Network, AADOM Speaker Consultant Alliance, and eAssist Consultant Network.More About Zirc Dental:https://www.zirc.com/More About AADOM:https://www.dentalmanagers.com/

AADOM Radio & Sunbit Present:Jay Letwat-Vice President, Dental, SunbitLiz Russell- Director of Operations, Charles Ashley Mann, DDS & Associates & Co-President, AADOM Triangle Area North Carolina Chapter.Learning Objectives:• Understand the current patient financing landscape and recent innovations to determine which may be most beneficial for your practice.• See how real practices have realized a 25x increase in financing production and 150 percent more patient approvals.• Discover an accessible financing alternative with an over 85 percent approval rate.   Learn More About Jay:Jay oversees the adoption of Sunbit's Buy Now, Pay Later (BNPL) technology in the dental vertical, a core market for the company. With more than 20 years of experience evangelizing disruptive technologies, Jay is uniquely suited to introduce BNPL technology to a market where patient case acceptance has traditionally been hampered by treatment costs. By building relationships with multi-unit practices and leading DSOs, Jay is enabling dental leaders to address traditional financing challenges, increasing case acceptance and improving patient outcomes.Learn More About Liz:Liz Russell, DAADOM has been in dentistry for 45 years.  The last 17 years has been spent with Charles Ashley Mann and Associates in Cary, NC.   She began her career with a job after school at her local dentist and was trained as a dental assistant.  Through the years she has worked the front desk, has been a trainer for Eaglesoft dental software, supported her own Practice Management business, and managed single and multiple location dental practices.  She is Co-President of the AADOM Triangle Chapter in Raleigh, NC.Learn More About Sunbit:https://sunbit.com/Learn More About AADOM:https://www.dentalmanagers.com/

AADOM Radio & Dental Whale Present:Laura Nelson-Founder of Front Office RocksLearning Objectives: • How to set the appropriate goals and clearly define them.• Measure the goals to know how well you are doing against your goal• Define if you have accomplished the goal you set and what to do to help motivate the team to do it again in the futureMore About Laura:Laura Nelson is an award-winning, international speaker & the founder of Front Office Rocks™, a virtual training platform for dental teams that is the leader in Dental Front Office Solutions and Training, With her interactive and innovative approach, Laura has mentored thousands of dentists and dental team members to achieve unprecedented results in growth and empowered dentists and office managers to excel at performance-based hiring.An accomplished recruiting & management coach and highly renowned keynote speaker, she is the best-selling author of Step Away from the Drill, a book that has helped dentists understand & embrace the business side of dentistry and her newest book, Hiring Without Hesitation: A How-To for Small Business Success, which breaks the hiring process down into clear, easy-to-follow steps that make finding and hiring talent a productive and enjoyable experience. Laura is the recipient of public speaking awards from The Speaking Consulting Network and Dentistry's Got Talent. She has also been recognized as one of Dental Products Report's Top 25 Women in Dentistry.More About Dental Whale:https://www.dentalwhale.com/More About Front Office Rocks:https://frontofficerocks.com/More About AADOM:https://www.dentalmanagers.com/ 

AADOM Radio & Lighthouse360 Present:Amy Logan ParrishLearning Objectives:Understand your audience and how to engage with them in an elevated way.Gain ideas on how to build an intentional engagement strategy to strengthen patient relationships.Establish an ideal patient experience that reflects your practice vision and brand.More About Amy:Amy Logan Parrish is Chief Development Officer for Jameson Management, a practice management, marketing and hygiene coaching firm. Amy focuses primarily on growth and development for both the company as a whole and for the individual team members that make up the organization's dynamic culture. She has been a featured speaker at numerous dental meetings across the country, including Yankee Dental Congress, Hinman Dental Meeting and multiple AADOM Chapters and dental societies. Amy delivers engaging presentations on a variety of subjects relevant to today's dental team including customer service, marketing, and team development. She has served as the emcee of the annual AADOM conference for the last 10 years and is passionate about helping people thrive wherever they are in their lives personally and professionally.Learn More About Lighthouse360:https://www.lh360.com/Learn More About AADOM:https://www.dentalmanagers.com/

AADOM Radio & Dental Whale Presents:Dr. Scott LeuneLearning Objectives:- Understand the ideal location for presenting finances.- Learn which new payment options promote case acceptance.- Find out how the payment option form design can be changed to drive up acceptance.- Understand strategies around phasing of treatment.More About Dr. Leune:Through his great impact and teachings, Scott Leune has been named one of the top 30 most influential people in dentistry. After graduating Dental School in 2005, Dr. Leune has opened and sold numerous practices, has built over a dozen companies helping dentists manage their practices, marketing, IT, phones and billing, and if one of the most sought-after lecturers and business coaches in Dentistry. His current company, BreakawaySeminar.com, provides intense business training to office managers and dentists.More About Dental Whale:https://www.dentalwhale.com/More About Breakaway Seminars:https://www.breakawayseminar.com/More About AADOM:https://www.dentalmanagers.com/ 

AADOM Radio & DDS Rescue Present:Steve White-Senior Partner at DDS RescueLearning Objectives:• Learn how much of a threat Ransomware is to your practice.• Learn what damage/costs a Ransomware attack will cause your practice.• Learn how proper security protection will also fulfill needed HIPAA requirements.• Learn the three easy steps you must take to provide proper cybersecurity for your entire practice.More About Steve:Steve is a nationally known author and lecturer in the fields of cybersecurity, ransomware, business continuity, office productivity, and fatigue reduction.He has over forty years of experience in the dental industry and extensive knowledge of marketing, product development, engineering and manufacturing disciplines.Learn More About DSS Rescue:https://www.ddsrescue.com/Learn More About AADOM:https://www.dentalmanagers.com/

AADOM Radio Presents:Rosanne Kassab-PernoLearn More About Rosanne:Rosanne Kassab-Perno, MAADOM has spent the last three decades helping her husband Joe build his practice, Voorhees Family Dentistry.  Rosanne is a proud lifetime member of AADOM and earned her Fellowship (FAADOM) in 2019.  Most recently at AADOM's 2021 conference, Rosanne was inducted as a Master, (MAADOM).  She is currently working towards earning her Diplomate (DAADOM).  Rosanne also servers as Vice-President of the Southern NJ AADOM Chapter.When she is not managing the practice, Rosanne enjoys spending time with her three daughters and their families, particularly her four grandchildren.  Learn More About AADOM:https://www.dentalmanagers.com/ 

AADOM Radio & Roadside Dental Marketing Present:Angela Byrnes-Director of Client ServicesWhitney Speir-Marketing DirectorLearning Objectives• Discover how to get the entire team involved in (and excited about!) marketing• Identify ways to find marketing-minded individuals during the hiring process• Get tips for onboarding new employees into your marketing dream teamMore About Angela & Whitney:Angela Byrnes, Director of Client ServicesAngela Byrnes loves practicality and efficiency and works to pair client goals with simple solutions. Before Roadside, Angela devoted 23+ years to the dental industry, leading high production at multi-doctor practices. Eventually, she honed in on her passion for practice management and consulting, and naturally gravitated toward Roadside!In her years with Roadside, Angela has helped transcend all previous profit margins at rates her clients have never thought possible. She problem-solves intimidating challenges with interactive, easy, and rewarding action plans. Simply put, Angela loves to share her marketing knowledge, tools, and expertise to help dentists grow their practices!Whitney Speir, Marketing DirectorWith more than 15 years in marketing and design, Whitney Speir excels at helping practices nationwide learn how to implement simple marketing strategies that get BIG results.A self-described “marketing nerd” (glasses and all), Whitney is passionate about helping dental teams discover real-world strategies that can help grow their referrals, reviews, rankings, and overall revenue.Learn More About Roadside Dental Marketing:https://www.roadsidedentalmarketing.com/Learn More About AADOM:https://www.dentalmanagers.com/