Podcasts about Front office

Craig Breslow joins today's front office report to discuss yesterdays win against the Yankees, whether he has had some disconnect with Sam Kennedy or not, and whether or not he believes the Red Sox will still win a lot of games or not

Craig Breslow joins the Front Office Report for today and discusses last nights win against the Yankees and if there was any disconnect with him and Sam Kennedy? Hillnotes make a reference with Scheim's drawn up routes he did for Bill O'Brien. Patrick Dempsey then surpises the crew calling into the show.

June 24th, 2026 Follow us on Facebook, Instagram and X Listen to past episodes on The Ticket’s Website And follow The Ticket Top 10 on Apple, Spotify or Amazon MusicSee omnystudio.com/listener for privacy information.

Ken Carman and Jason Lloyd react to reports regarding a potential LeBron James return to Cleveland and the possibility of David Griffin rejoining the front office. They debate the merits of drafting prospects with character concerns like Brenden Sorsby versus Shedeur Sanders. The discussion also covers the Guardians' trade deadline strategy and recent NFL legal issues. 01:50 - Brenden Sorsby Controversy 04:14 - LeBron James Return Rumors 08:43 - LeBron's Potential Retirement Tour 12:58 - Jarrett Allen Trade Scenarios 18:30 - Shedeur Sanders Draft Outlook 24:07 - Cleveland's Island of Misfits 33:30 - Guardians Trade Deadline Outlook 37:10 - NFL Character Concerns Debate

Illinois star Keaton Wagler officially became the second-highest NBA Draft selection in program history Tuesday night when the Los Angeles Clippers selected him with the No. 5 overall pick in the 2026 NBA Draft. Wagler's remarkable freshman season included consensus All-America honors, Big Ten Freshman of the Year, the Jerry West Award, and a trip to the Final Four. He now joins an organization looking to build around a talented young core and is the highest Illini draft pick since Deron Williams went No. 3 overall in 2005. We'll break down why the Clippers viewed Wagler as the perfect fit at No. 5, what his NBA role could look like immediately, and how his selection continues Illinois' recent pipeline of NBA talent. Plus, the St. Louis Cardinals announced significant organizational changes as Bill DeWitt III was promoted from President to Chief Executive Officer. Meanwhile, Anuk Karunaratne was elevated to President of Business Operations, while Bill DeWitt Jr. remains Chairman and Principal Owner. The move represents the next phase of the Cardinals' long-term succession plan and further separates baseball operations under Chaim Bloom from the club's business operations. We'll discuss why many Cardinals fans are reacting skeptically to the announcement, what it means for the future direction of the franchise, and whether this signals meaningful change or simply a reshuffling of titles.

Amiel Sawdaye joins Wolf and Luke for Front Office Focus to discuss how well Eduardo Rodriguez has been pitching, why Paul Sewald seems to struggle in non-save situations, and what to expect from Mitch Bratt in his MLB debut.

Listen to the Front Office and Vossys Verdict every Monday to Thursday on SEN   9am on SEN 1170 AM Sydney and SEN 693 AM Brisbane   Listen Online:⁠ ⁠https://www.sen.com.au/listen⁠⁠   Get a look inside the studio on YouTube:   Subscribe to SEN League on YouTube:⁠ ⁠https://www.youtube.com/@senleague⁠⁠   Follow us on Social Media!   TikTok:⁠ ⁠https://www.tiktok.com/@senleague⁠⁠   Instagram:⁠ ⁠https://www.instagram.com/senleague⁠⁠   X:⁠ ⁠https://x.com/SENLeague⁠⁠  *timecodes approximate*  Learn more about your ad choices. Visit megaphone.fm/adchoices

Listen to the Front Office and Vossys Verdict every Monday to Thursday on SEN   9am on SEN 1170 AM Sydney and SEN 693 AM Brisbane   Listen Online:⁠ ⁠https://www.sen.com.au/listen⁠⁠   Get a look inside the studio on YouTube:   Subscribe to SEN League on YouTube:⁠ ⁠https://www.youtube.com/@senleague⁠⁠   Follow us on Social Media!   TikTok:⁠ ⁠https://www.tiktok.com/@senleague⁠⁠   Instagram:⁠ ⁠https://www.instagram.com/senleague⁠⁠   X:⁠ ⁠https://x.com/SENLeague⁠⁠  Learn more about your ad choices. Visit megaphone.fm/adchoices

Warriors halfback Tanah Boys on his recovery process, the lows of the injury and his plans to return from injury Listen to the Front Office and Vossys Verdict every Monday to Thursday on SEN   9am on SEN 1170 AM Sydney and SEN 693 AM Brisbane   Listen Online:⁠ ⁠https://www.sen.com.au/listen⁠⁠   Get a look inside the studio on YouTube:   Subscribe to SEN League on YouTube:⁠ ⁠https://www.youtube.com/@senleague⁠⁠   Follow us on Social Media!   TikTok:⁠ ⁠https://www.tiktok.com/@senleague⁠⁠   Instagram:⁠ ⁠https://www.instagram.com/senleague⁠⁠   X:⁠ ⁠https://x.com/SENLeague⁠⁠  *timecodes approximate*  Learn more about your ad choices. Visit megaphone.fm/adchoices

Listen to the Front Office and Vossys Verdict every Monday to Thursday on SEN   9am on SEN 1170 AM Sydney and SEN 693 AM Brisbane   Listen Online:⁠ ⁠https://www.sen.com.au/listen⁠⁠   Get a look inside the studio on YouTube:   Subscribe to SEN League on YouTube:⁠ ⁠https://www.youtube.com/@senleague⁠⁠   Follow us on Social Media!   TikTok:⁠ ⁠https://www.tiktok.com/@senleague⁠⁠   Instagram:⁠ ⁠https://www.instagram.com/senleague⁠⁠   X:⁠ ⁠https://x.com/SENLeague⁠⁠  Learn more about your ad choices. Visit megaphone.fm/adchoices

Listen to the Front Office and Vossys Verdict every Monday to Thursday on SEN   9am on SEN 1170 AM Sydney and SEN 693 AM Brisbane   Listen Online:⁠ ⁠https://www.sen.com.au/listen⁠⁠   Get a look inside the studio on YouTube:   Subscribe to SEN League on YouTube:⁠ ⁠https://www.youtube.com/@senleague⁠⁠   Follow us on Social Media!   TikTok:⁠ ⁠https://www.tiktok.com/@senleague⁠⁠   Instagram:⁠ ⁠https://www.instagram.com/senleague⁠⁠   X:⁠ ⁠https://x.com/SENLeague⁠⁠  Learn more about your ad choices. Visit megaphone.fm/adchoices

Pace Risk, Sack Fix: Vikings Front Office Shakeup, Sack Problem, and Supplemental Draft Buzz — On Two Old Bloggers, Dave and Darren discuss Vikings GM Nolan Teasley's continued front-office overhaul, including adding former Seahawks pro scout Azzam Kapadia as assistant director of pro scouting and hiring ex-Bears GM Ryan Pace as a football advisor. They debate Pace's mixed Chicago track record and the value of multiple former GMs as sounding boards. They then examine the Vikings' sack problem under Kevin O'Connell (203 sacks from 2022–2025, fifth-most in the NFL; 60 in 2025), citing scheme, pass/run tendencies, QB-attributed sacks, and 2025 offensive line instability (26 different combinations; only 83 snaps with the preferred starting five). They also note possible 2026 improvements via a better run game, coaching changes (Frank Smith and Keith Carter), healthier linemen, and the mobility of Kyler Murray. In “This Week in Vikingsland,” they weigh whether the Vikings should bid in the supplemental draft for QB Brendan Sorsby despite his gambling issues, and discuss the need for veteran edge rusher depth, including rumors of Za'Darius Smith potentially unretiring. 00:00 Cold Open and Teasers 01:20 Welcome and Banter 02:42 Teasley Rebuilds Front Office 05:12 Ryan Pace Hire Debate 08:41 Too Many Voices Question 13:07 Pace Draft Record Breakdown 18:28 Theme Two Sacks Problem 19:54 Why Sacks Keep Happening 21:51 Analytics Data on QB Blame 26:15 2025 Chaos and Fixes 29:18 Run Game Fixes 30:42 Health And Line Cohesion 31:32 Mobile QB Reduces Sacks 33:54 Line Rankings And Depth 36:36 Time To Throw Stats 37:28 Sorsby Supplemental Buzz 40:46 Prospect Traits And Red Flags 44:44 How Supplemental Bidding Works 46:45 Vikings Should Pass 49:14 Edge Rusher Depth Need 51:41 ZaDarius Smith Reunion 54:45 Teasley First Big Move 58:17 Wrap Up And Sign Off Fan With Us! We have your Minnesota Vikings talk amongst the Two Old Bloggers, Darren @KickassblogVike, and Dave @Luft_Krigare along with our numbers guy, Drew Bunting. Join the conversation! Fan with us at Vikings 1st & SKOL @Vikings1stSKOL and with our podcast partner Fans First Sports Network @FansFirstSN. _______________________________________________________ ⭐️ Subscribe to us here! - https://www.youtube.com/@vikings1stskol92 ⭐️ Our X can be found at @Vikings1stSKOL ⭐️ Our Discord at https://discord.com/invite/493z6mQXcN ⭐️ At Fans First Sports Network - https://www.ffsn.app/teams/minnesota-vikings/ ⭐️ Watch the live show here: https://youtu.be/Rh9OPgnNr34 Learn more about your ad choices. Visit megaphone.fm/adchoices

Listen to the Front Office and Vossys Verdict every Monday to Thursday on SEN   9am on SEN 1170 AM Sydney and SEN 693 AM Brisbane   Listen Online:⁠ ⁠https://www.sen.com.au/listen⁠⁠   Get a look inside the studio on YouTube:   Subscribe to SEN League on YouTube:⁠ ⁠https://www.youtube.com/@senleague⁠⁠   Follow us on Social Media!   TikTok:⁠ ⁠https://www.tiktok.com/@senleague⁠⁠   Instagram:⁠ ⁠https://www.instagram.com/senleague⁠⁠   X:⁠ ⁠https://x.com/SENLeague⁠⁠  Learn more about your ad choices. Visit megaphone.fm/adchoices

Listen to the Front Office and Vossys Verdict every Monday to Thursday on SEN   9am on SEN 1170 AM Sydney and SEN 693 AM Brisbane   Listen Online:⁠ ⁠https://www.sen.com.au/listen⁠⁠   Get a look inside the studio on YouTube:   Subscribe to SEN League on YouTube:⁠ ⁠https://www.youtube.com/@senleague⁠⁠   Follow us on Social Media!   TikTok:⁠ ⁠https://www.tiktok.com/@senleague⁠⁠   Instagram:⁠ ⁠https://www.instagram.com/senleague⁠⁠   X:⁠ ⁠https://x.com/SENLeague⁠⁠  Learn more about your ad choices. Visit megaphone.fm/adchoices

Missed calls, staffing shortages, and phone fatigue can create a front office bottleneck that affects both the patient experience and practice production. In this episode, Kirk Behrendt speaks with Richard May of Mango Voice about how modern VoIP systems and AI receptionists can help dental practices answer more calls, streamline scheduling, document patient conversations, and reduce administrative workload without eliminating the human relationships patients need.Learn where AI is most useful, which conversations should remain with team members, and how practices can evaluate these tools responsibly. To improve your phone workflow and reduce pressure on your front office, listen to Episode 1062 of The Best Practices Show!Main Takeaways:Front office bottlenecks occur when team members must manage ringing phones, arriving patients, scheduling requests, insurance questions, and payments at the same time.Missed calls can represent lost new-patient opportunities and make it difficult for practices to measure the production they are losing.An AI receptionist can answer simultaneous calls, schedule selected appointments, respond to common questions, and filter spam or irrelevant calls.AI tools should be customized with accurate practice information and used as an extension of the team rather than a replacement for every human interaction.Phone integrations with practice management software can identify callers, open patient profiles, create conversation summaries, and reduce manual documentation.Payment disputes, detailed insurance questions, sensitive family concerns, and treatment conversations still require human judgment and empathy.Modern VoIP systems can use mobile applications and cellular data to keep business calls operating during an internet outage.Snippets:00:00 The front office bottleneck in dental practices.01:27 Meet Richard May04:18 How competing front office demands create workflow bottlenecks.06:21 Phone fatigue and the impact of missed calls.08:33 How an AI receptionist handles simultaneous and after-hours calls.10:09 Addressing concerns about AI representing the practice.15:09 Why dentists underestimate the importance of their phone systems.16:39 How patient expectations influence which dental practice they choose.19:10 Using transcripts, keyword searches, and automated patient notes.21:21 The staffing crisis and AI-supported administrative work.23:26 Which tasks should remain human.26:40 How AI can triage after-hours and emergency calls.29:20 How VoIP reliability and mobile applications have improved.31:32 Final considerations for adopting AI in the dental practice.34:24 How to test Margo and schedule a Mango Voice demonstration.Guest Bio/Guest ResourcesRichard has had a fulfilling career in public health, where he spent a decade dedicated to improving community wellness, health education, and preventive care. His work in public health allowed him to make a tangible difference, positively impacting lives and communities, a passion that continues to drive him.Following his public health career, Richard joined Mango, bringing his dedication to health and wellness into a new professional chapter. His role at Mango is a perfect fit, aligning with his values of teamwork, community engagement, and continuous improvement.Mango Voice: https://www.mangovoice.com/More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com

Why Minnesota Vikings front office is VERY different from the past; Why the Vikings hires are different from the previous regimes; A look back at what the Seahawks draft hits and what the Vikings can learn; Judd's intensive Vikings draft homework and more Vikings news on a Thorsday on Purple Daily.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The manager of the Boston Red Sox joins the show for this weeks Front Office report. Why this team can't hit at Fenway, the team possibly pivoting and more!

Larry Krueger and Dieter Kurtenbach chat all things Giants baseball, tackling topics from the team's season-long performance to the fan base's expectations. We chat about the current record and tthe fan base's apathy, with some fans seeming to accept mediocrity as an okay answer. See omnystudio.com/listener for privacy information.

Director of Baseball Operations for the Pittsburgh Pirates Trey Rose joins Dylan Campione on today's episode to discuss working in the baseball industry. From negotiating contract extensions, trade deadline preparation, daily waiver acquisitions, MLB Draft experiences and so much more, Trey details the life of a front office executive and gives an inside look into what it is like to be a part of a successful MLB organization. A special thank you to Trey for peeling back the curtain on the human side of baseball and highlighting the friendships and bonds that are formed throughout the industry that last a lifetime.    To let us know who you'd like to hear from next on the show or to nominate a guest, email us at SideRetiredPod@Gmail.com or DM us on Social Media @SideRetiredPod on Instagram, TikTok, X (Twitter). 

Steiny & Guru break down the power dynamic between Mike Dunleavy, Steve Kerr and Joe Lacob -- how do all of them stack up when it comes to decision-making within the organization.

Larry Krueger and Dieter Kurtenbach chat all things Giants baseball, tackling topics from the team's season-long performance to the fan base's expectations. We chat about the current record and tthe fan base's apathy, with some fans seeming to accept mediocrity as an okay answer. See omnystudio.com/listener for privacy information.

Thor hit the film room last night and breaks down the strengths and weaknesses he uncovered in Brendan Sorsby's game ahead of the NFL supplemental draft, should Minnesota make a legitimate bid? What does he excel in and where does he need improvement? Would he be a good fit with the Vikings? Plus a look at the four new front office additions Nolan Teasley has made for the Vikings!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Does your front office feel overwhelmed? Kiera shares what the problem is 99% of the time, as well as how to clear up the confusion, and three tactics that bring about clarity and control very quickly. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Trasnscript: Kiera Dent- Dental A Team (00:00) Hello, Dental A Team listeners, this is Kiera. And today, I just wanted to talk about front office overwhelm. Like, dun, dun, dun, dun, dun. That's a real thing, it's a real deal. This happens all the time. And I just want you guys to be able to fix that quickly and easily. So today, we're here to wrap. We're here to have a good time. We're here to talk about the front desk overwhelm and how you can fix that and do it with a ton of ease. So.   If your front office feels overwhelmed, if you feel like they're overwhelmed, if you're ever scared to walk up there because you're like, my gosh, they're always stressed out. This is the episode for you and your front office team, because honestly, it's usually not that they have too much to do. It's that they're just, I call it front office soup. Then they're just all like, it's a bowl of spaghetti and we're all slurring and slopping and it's just a mess up there. But because we just have to figure out what matters and who does what.   And it usually, in front office team members, I hope you hear me loud and clear, I'm not being a jerk, I'm Kiera Dent from the block and I've sat in your shoes and I understand it and I've been in your shoes and I know this overwhelmed feeling. It's not usually a workload problem. Usually what it is, is it's a role clarity problem. 99.9 % of the time, if we clean that up and we like untangle the ball of spaghetti, everybody's super happy, everybody's clear and things start rocking and rolling. So.   Again, this is where we're at today. I wanted to just give a quick tactical podcast for you for that front desk overwhelm. And I want you to just know that like at Dental A Team , every single consultant on our team has been in your shoes. ⁓ I don't just say these words on the intro to the episode. We don't just understand you. We genuinely are you. We've been in your shoes. We've sat in your shoes. We've sat at the front office. We've taken the phone calls. We've had the schedule fall apart last minute. I've had the treatment plans not close. I've had doctor on my case saying, Kiera.   get the schedule full and I'm like, I don't really know what to do, okay? I've had that phone running a million miles a minute. We get it. It's chaotic up there, but it doesn't need to be chaos. And so when we have all that, how can we take the urgency away and help you focus on the important thing? And so this is gonna help us kind of figure out like, why do people get overwhelmed? How do get the confusion cleared up? And then what are three things that bring clarity and control very quickly? That's not gonna take months and months to get that stabilized, but to actually do it really quickly.   If you don't know us, hi, we're the Dental A Team. I'm Kiera Dent. Dent really is my last name. It took me three fiancees. You can ask me about that later. It's a real joke, but it's a real life. I love dentistry. I love helping people have their best lives. And I love the dentistry as the platform that brings us all together. I've been a dental assistant, a treatment coordinator, a scheduler, biller, an office manager, regional manager. have all my own practices. I took my first office from 500,000 to 2.4 million in nine months and opened a second location.   To say I've been around the block is not a lie. I have bought practices, I've sold practices, I've been parts of DSOs, I've been part of boutique practices, I've merged offices, you name it. I don't think that there's a single thing that I haven't done yet in dentistry, so try me. I'd love to meet somebody that I'm like, yep, never heard of that before. ⁓ And our job is to make dentistry fun again. Our job is to make you love your life again. Our job is to bring simple clarity. But as a business owner myself, I hated where I'd go to conferences and people would just talk.   to me and I have to go back and rally my team and I realized I'm gonna create a business that's gonna make your life easier. So we actually work with doctors and teams. We help doctors set the vision, where are we all going? And then we figure out your finances. Let's make sure you're profitable. And if you have tax aversion, like you're so scared of it. Not that you don't pay it, don't get me crazy on that, but that you're so scared because you feel like you're making money but you're always broke. We help offices actually like find the money, keep the money, make the money. Like let's have you be profitable.   And then the other part is how do we do system and team development together? I call that the yes model. You first vision, making sure you're taking care of E stands for earnings and profitability. S is systems and team development. Doing that yes, success model. So you can say yes to more in your life. Truly, truly. And teams freaking love us because guess what? We get this. We understand it. Doctors love us because we're magic magicians that can fix it with your team, but also help you be profitable. It's like.   Let's put a bow on all the beauty together. So let's talk about your front office because everything freaking feels like a priority. my gosh, I gotta answer the phone and check patients out. I gotta try and schedule all the doctors asking me questions. I gotta keep my doctor busy. I've got constant interruptions nonstop. As soon as feel like I get patients checked in, that hygiene team's bringing them right back out. It is nuts. And it's because we just don't have priorities hierarchied. And also we're not using time when we need to.   So when front office is jumping between five tasks and finishing none of them well, that's chaos. And so how can we actually make it to where things aren't as chaotic? Because yes, you're always gonna have interruptions. And I think for us to never feel like, I can never have interruptions, like that's not my perfect date. That's not real life. We signed up for an amazing job that's very busy up front. And I feel like my job in front office, I say like, I'm here for air traffic control. Like that's my job. And I'm gonna make sure every plane lands easily, AKA every patient has an appointment. I get them scheduled. We're gonna have calm.   Like I want to feel like JFK's airport. Like we're there. I just think about that airport and that air traffic control. I'm like, they have people flying in and out like mayhem or you can go to Atlanta or you can go to like any big city. Like think about that air traffic controller. And that's who like, I want to be at the front office. So front office team members, hopefully that's a good vision for you of, Hey, yes, we've got a million things going on, but we are laser focused on what's the most important thing. And so I love to give like, okay, number one, our scheduling person, what's their number one job? Their number one job is to make sure our schedule is filled to goal every single day.   That's your job. So hygiene and doctor like bada bing, bada boom, that's your role. You keep them on there and you do not leave the day until your schedule is full. Like I'm not having you go home like, well, I did my best. ⁓ Outcomes over activities. I am big on this. We own our role. We don't just do a job. We own that. So if I'm a scheduling guru, you better believe I'm going to have my hygiene schedule full, full. That doesn't mean perfect. It means full and productive. And I'm going to have my doctor schedule the goal.   treatment coordinators, your number one job is to have your doctor's hitting goal or exceeding goal every single day. Not a full schedule. I don't want all the white space filled in. But if my doctor needs to be hitting 5,500, you make it rain sister or gentlemen, you go figure out how to do it. You go look at your unscheduled treatment plans. I'm not gonna say you sit here and call 20 unscheduled treatment plans unless you're an office that's 7.5 million, then yes, maybe we'll put that as a job. But 99 % of the time, your job is to call as many as needed to get your schedule full, period.   So scheduling coordinators, it's to make sure we're running on time, hygiene's full. Sometimes I have doctor over there. Treatment coordinators, you're always responsible for getting doctors scheduled to go. Billers, 98 % collections, non-negotiable. We gotta have money in the bank, otherwise we're broke and we can't feed our team. And we've done the work, we need to collect the money. So from there, and then office managers, your job is to make sure profitability is there, KPIs are being hit, and the whole team is flourishing. So that's just like a very simple like.   Yeah, but Kiera who's first on phones first on phones is scheduler first person they're always on it unless you guys like no we want them to be concierge style we have a concierge then they're not first on phones but we have somebody who's first who's second who's third on phones so as that phone rings we've got it can you set up a phone tree so where if they've got billing questions it just goes to the billing line and the biller can help with that if you're like Kiera I only have two people in my front office fan freaking tastic we need to have dedicated power hour time so front office and scheduler usually does insurance verification too typically that's who's gonna do it   but sometimes my treatment coordinators, like they want to make sure that they get all their insurance verification done and they have maybe a bit more time than our schedulers do. So again, it's who's got the most amount of time and who's the best with bandwidth on that. That's how I'm gonna set it up. If you have a bill or a dedicated bill or they're gonna do insurance verification for you, insurance verification should take you two to four hours max. And I'm talking to max a day. If we're taking longer than that, we gotta figure out how to be a bit more efficient and I got great ways to do it, like lump them together. I got a ton of podcasts onto it.   but we've got to just make sure that each person, and I love end of day checklist where, and it's not we wait till the end of the day, it's we get this stuff done during the day, but by the end of the day, all this needs to be stamped, signed, delivered. So scheduler, you're responsible for hygiene, making sure it's full and up to par, possibly insurance verification, possibly doctor, depending upon your office. Treatment coordinator, non-negotiable doctor scheduled to go every single day. I'm talking if I'm working four days, three of my four have to be to go, period. And the first patient of the day,   Please, please, please, please, please do not leave me one that's unconfirmed. And you're like, well, it's full. If they're unconfirmed, they're not showing. Like I might get lucky, but don't do that. Make sure it's a guaranteed confirm. Move those patients off. I've got a ton of verbiage for getting patients off the schedule. So we're not sitting there with like, to me, those are like gap fillers. Like it makes us feel good, but it's not gonna actually, like that's not me owning. I know that patient's not gonna show up. I call and call and call until I get people.   So I start doing my confirmations at usually eight or nine in the morning. So I've got time and I do a 48 hour confirmation guarantee. So if they're not there, and then we started implementing with a lot of offices that if they don't call and confirm you, we are moving you off the schedule to open that space up because we do need confirmation you will be here. I have moved patients off the schedule. Yeah, I'm gonna have about five people mad at me, but guess what? It's gonna fix 95 % of my problems. I can handle those five upset patients with me. I can handle that. If someone comes in duplicative, I can handle that.   Ladies and gents in the front office, air traffic controllers, you're also word ninjas. And you gotta learn to word ninja your way through a lot of things. Words are free. You can handle those hard conversations, but what we can't handle is not having productive schedules to where doctors aren't making money, we're not making money, and we're gonna go under. We can't handle that, but I can handle one or two upset patients. But I can also set up expectations so they're not upset with me, because I don't want to get berated. That's no fun for anybody.   So clear ownership, who does what, what are the simple KPIs for each of them? Put that in place, have us track it. That just right there, hopefully cleaned up 90 % of your issues. Now everyone was like, yeah, but we all do it together. High five. I love that you have teamwork. Like genuinely love it. Teamwork though is that game where it's who's on first, what's on second, I don't know, is on third. it's like who, like what thought everybody was going to do it? Everybody thought nobody was going to do it. So then somebody picked it up, but then nobody respond like,   It's a mess. So I love that y'all help each other. We just have to know at the end of the day, who's the one who puts the button on it? Who's the one who puts the final bow on it? Yes, we can all help each other, but I need a clear owner of each specific thing. I need a clear owner of hygiene and getting them scheduled. I need a clear owner of insurance verification. I need a clear owner of doctor's production. I need a clear owner of collections. Like I need those clear buttoned, tidied, and I need a clear owner of who answers the phone first.   There are several others. I know that there's more and you're like, but what about this? What about this? Again, it's just playing this game and you guys can get sticky notes, write them all up, put them there. I have end of day checklist. I'm happy to share with people, but we've got to have roles are shared, but they've got to be owned. So like it's a clear owner. You can have help. I'm fine with that, but you have to own it and you've got to own those results. Again, it's outcomes over activity. I am so grateful you called 50 people, but if we don't have people on the books, you gotta call 51 or 52 or 53 or 54.   And when you own that and you know that, guess what? How do I become a killer treatment coordinator? Because I knew I had to put people on the schedule and I wasn't gonna call them all night long. I was like, I got a family, I wanna go home. But I knew that that was my responsibility and I owned that result. So when we have shared responsibility, it actually creates drop in responsibility. So clean it up, if everyone owns it, no one owns it. So we have clear owners. And then what we have from there is we just have set systems. So what is our system for doing scheduling?   What's our power hour? I put schedulers back there, I put insurance for everybody. Put them behind the door for two hours where they're not being disrupted. Unscheduled treatment plans. Give that treatment coordinator one hour of blocked time. Go make it rain, honey. Like call the patients, text the patients. We are focusing on highest level priority things. Look over your treatment tracker. Practice your verbiage. What are the things that aren't closing for you? Why? But we actually spend it. And so put the systems into place. What is it? Some people have like...   To me, these are slightly aggressive checklists, but if it works for you, it's not aggressive. It's like by 10 a.m., all confirmations need to be done. By 12, all insurance verification needs to be done. By two o'clock, all of the schedule is filled to capacity. And then we're scheduled two days out or whatever it is. You can have it where it's benchmarks like that so we don't get stuck and then it's like four o'clock. I'm like, where did our day go? Sometimes those mile markers really can help, but we have to have set systems, set processes that everybody's following and we all know it.   And that's going to help because this helps when we bring on new people. How do we schedule? How do we treatment plan? How do we follow up? Getting those protocols written so it's not just living in our head. If it's in our head, we're dead. We got to get it out. We got to have those systems and protocols written. so systems don't live in people. ⁓ Systems like we're not relying on people. We're relying on systems. So when I look at that, systems are on paper or in video form, not in memory. That then helps.   Like if there's just one person that's like, well, Sue's out. We had a Sue in one of my offices. I'm like, I don't know how to do the billing. I don't know how to collect the money. I don't know how to schedule patients. Sue did it all. But if Sue goes on vacation, the practice is donezo. Like you cannot be reliant on a Sue in your practice. We need to have systems. We need to have processes. Yes, I want clear owners. But if that owner's on vacation, which they should be like our marketer Eve, she just went, she's like, it was awesome. I disconnected for an entire week. Didn't check Slack.   I knew everything would be taken care of and I came back and she had like three Slack messages of things that were missed. That is truly a systematized organization. Yes, I'm having a little kudos moment. It just happened yesterday. So yes, it's a brag moment on our side. But I think about that. Like could your Sue, Alison, Kiera, Tiffanie, Jenny take off for two weeks and would you guys be okay? And if the answer is no, we gotta get those systems written and then we need to send them on vacation and test it and see how we survive.   because we've got to be able to have it. So the three things that will fix this very quickly is number one, we've got to get clear ownership and that's ownership, not just job descriptions. Ownership, who owns scheduling, who owns phones, who owns our collections, who owns our treatment plans, who owns our doctor schedule. Get those things and eliminate overlap. Everybody in the front office is going to feel 20 times better and then have it on KPIs where we're tracking it every single week so we can see the progress and make sure it's true ownership, not just checking boxes.   Number two is we have a priority framework for an office. So what is it? Because like I can have my checklist and I can know this. Number one is my KPI. But before my KPI, patient in front of me, always. Always, always the patient who's in front of me. Then it's my KPI, that's my number two. And then it's gonna be team needs. And then from there, always phone for me. Phone is pretty high up there. Like I say, it's patient in front of me, phone. And then it's gonna be my KPI.   So you can be like, well, that phone's ringing. Okay, great. So then I can throw it and be like patient in front of me, KPI phones. Phones are so valuable. And if we don't answer and take care of it, but let's get a phone tree because we don't need to answer every phone call. The phone calls I really need to answer are my new patients. That's what I need. Also stop letting cancellations happen on your voicemails. Save yourself some time. The dermatologist that I'm going to, no voicemail. Like literally it's not even there. I can't leave a voicemail. And I have to call during business hours, period.   Like that's just how it works. And if I want to get into them and you might be like, but I'm so nervous. I'm going to have patients that won't call. That's fine. But I leave a voicemail and I have it. And I say, don't accept any appointment changes via voicemail. Please call during business hours. I also do not accept them via text message. I make my patients, if they're going to break up with me or having a phone, a voice to voice conversation, you're not just able to text me. Like we don't break up via text here. You get to call me, have a conversation. And that's how I'm going to help save my time on that as well. Have a phone tree.   Make sure that it's really set. So you know it's patient, my KPI, phones, whatever your guys' thing is, but make that priority framework for you so everybody's following it, we all know. So that way we're not sitting here with this like built up resentment of like, duh, you should be fixing the schedule. When it's like, they're with a patient. Now, team members, I have that priority framework, but that doesn't mean I don't get to own my KPI. My number is my responsibility. And yes, I can sit here and chat all day long with my patient, because they're number one, but that doesn't mean that I don't get to own my number.   I'm responsible for owning, like own that thing, air traffic controllers. You can't just be like, well, my job is to like make sure the plans land, ⁓ treatment and schedules. And then be like, but like I got busy and we were chatting with the pilot. They're gonna crash. No, you can chat, but you need to still own your role, okay? And then number three is build simple, repeatable systems. So that way like Sue, Jenny, Sarah, Kiera, Tiff, anybody can go on vacation.   and we're not gonna drown and think, yes, we'll be tired and we'll be glad they're back. Like I missed Eve, I'm super happy she's back, but our company didn't go under without her. And that's how your team should be as well. So, front office overwhelm is usually not about the team, it's just about clarity and consistency. It's about roles and systems being clear and defined, so that way confidence can go up and stress can go down. And I know you might be like, this was such a like 20 minute podcast to clean up my whole front office. And I wanna say like, it really can be that easy.   I think that teams get in this, I think ego gets a little bit in the way of like, I've always been doing this. I think it's a little scary to shake up a role cause you're good at it. ⁓ But I think, not I think I know, if I have done this in 500 plus practices with our entire team, I know we can do it for you and your team too. And it's not a set, deadly team is not a set like, you have to do this. Like that's a cookie cutter. That was me like pressing my Christmas tree into the cookie. ⁓ You don't have to just be a Christmas tree or.   an ornament or a square or a triangle. It is what is best for your practice. We will share best practices, but ultimately this is your teen year practice. They live there, I don't live there. So let's make it a place that they're happy to live. Let's make it a place that you're clear. And then doctors is great for you. So if you need a scheduling issue, you go to Kiera. If you have a treatment plan issue and your day's not scheduled, the goal, you go to Sarah. If you have an issue with billing, you go to Monica. Like you just go to your correct people. So that will help you. So look at that, see it really does like.   clear front office creates a calm place. And ⁓ I just want to say that it's very doable. We do this all the time. think I'd say probably like 70 % of our consulting is on front office and just helping because it is a slush pond up there and it does get messy and we're all trying to help each other and we all have the same goals and desires, but it's on the execution of those goals and desires and how it's being done to create the simplicity or the chaos. So reach out. I'd love to help you out. Let's see if you're a great fit. Let's see if we can help you.   take the pieces, implement today, whether you reach out to Dental A Team to get help for your front office because they just don't know it. If your front office listens to this and you guys have a meeting and you divide it up and make your end of day checklist, whatever it is, but do something to go from that chaos to that calm. It is very doable. We do this all the time. I would say we are freaking experts at it. So reach out, Hello@TheDentalATeam.com. And as always, thanks for listening. I'll catch you next time on the Dental A Team podcast.  

Mike Hazen discusses what the hardest part of his job is, sending Brandon Pfaadt to Triple-A Reno and the struggles of the Arizona Diamondbacks' offense.

FBI stops UFC massacre plot: who were the targets and why? The “accelerationists” had an evil scheme to use drones & snipers for mass casualties. Andreas has the key info on the arrests, and the shocking source of intel behind the attack. Iran deal backlash. VP Vance is working hard to sell the deal as a win, but if Israel says the deal is dangerous and refuses to honor Trump’s demands. What next? From city hall to congress: why so many self-described socialists are running. Who is behind their campaigns, what’s the real end goal and how can they be stopped? MLB warns players after Bible verses appear on pride night caps. Who came to their rescue and is it the MLB who’s facing backlash? With Special Guests Larry Klayman, Freedom Watch and Bill Jasper, The New American- Andrea delivers the sharpest analysis in her unique southern style, with a focus on America First policies built on accountability.Support Our Mission: https://www.paypal.com/donate/?hosted_button_id=ZMGRBFGDJKRS8See omnystudio.com/listener for privacy information.

Pelicans Add Administrators to Change Team's Fortune as Joe Dumars continues restructuring the New Orleans Pelicans organization. Big Q breaks down the hiring of Amanda Green as Executive Director of Strategy & Analytics, David Cosgrave as Vice President of Health & Performance, and Joe Sharpe as Head Athletic Trainer. Could these additions help change the culture and improve player availability heading into the Jamahl Mosley era?Topics:Joe Dumars Front Office MovesAmanda Green Analytics DepartmentDavid Cosgrave Health & PerformanceJoe Sharpe Athletic TrainingPelicans Injury IssuesJamahl Mosley EraBuilding A Winning Culture#Pelicans #NBA #JoeDumars #JamahlMosley #PelicansNews #PPR

Is the Minnesota Twins front office under most pressure by MLB Trade Deadline? ESPN's Buster Olney believes Twins ownership needs to pick a direction; What should the Twins plans be and more on the SKOR North Twins Show.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Is the Minnesota Twins front office under most pressure by MLB Trade Deadline? ESPN's Buster Olney believes Twins ownership needs to pick a direction; What should the Twins plans be and more on the SKOR North Twins Show.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Hugh Douglas and Joe Giglio evaluate the relationship between Jalen Hurts and the Eagles front office following reports that the quarterback feels unsupported. They debate the merits of bidding on controversial quarterback Brendan Sorsby in the supplemental draft and parallel Hurts future with Lamar Jackson's. They also explore potential Phillies trade targets from the Giants. 02:02 - Hugh Defends Top 11 04:17 - Hurts Support Concerns 13:13 - AJ Brown Comparison 30:32 - Hurts Extension Talk 39:11 - Eagles Franchise Impasse 55:06 - Brendan Sorsby Gambling 01:12:01 - Supplemental Draft Value 01:21:30 - Phillies Victory Recap 01:53:12 - Lamar Jackson Rumors 02:08:28 - Giants Trade Candidates 02:43:43 - Top 11 Reaction 02:54:48 - Philly Fan In NYC 03:10:15 - Hosts' Verbal Miscues

Minnesota Vikings GM Nolan Teasley has brought over some generals from Seattle; Ryan Grigson has been demoted but does he stick around with the Vikings; Plus left over Judd's camp notes from Vikings minicamp and more Vikings news on Purple Daily!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What the Vikings' New Assistant GM Hires Reveal About Nolan Teasley's Front Office Plan — Tyler Forness and producer Dave discuss new Vikings GM Nolan Teasley quickly reshaping the front office by hiring Andrew Healy (from the Browns, positioned as Teasley's No. 2) and longtime Seahawks personnel executive Trent Kirchner as assistant general managers, noting title mechanics may have enabled the hires. They argue Kirchner is a major scouting coup with experience across pro and draft personnel and a film-plus-data approach, and they clarify “analytics” as simply analyzing data, not just specific metrics, emphasizing it should contextualize film. They caution against assuming individual credit or blame for past drafts and apply that to Ryan Grigson, saying his exact responsibilities are unclear and his prior Colts failure can still provide valuable experience. They also stress Healy's analytics background differs from Kwesi Adofo-Mensah's, and expect Teasley may make a notable roster move while this year functions as a “free year” to stamp his vision. 00:00 Teasley Era Begins 01:11 Meet the New Assistants 04:49 Kirchner Deep Dive 06:01 What Analytics Really Means 12:43 Scouting Plus Data Philosophy 17:08 GM Job Beyond Drafting 19:12 Ryan Grigson Debate 24:29 Andrew Healy and Browns Model 36:20 Restructure and Big Moves Ahead 42:21 Audience Q&A Quarterbacks 46:02 Wrap Up and Next Shows _______________________ ⭐️ Subscribe to us here! - https://www.youtube.com/@vikings1stskol92 ⭐️ Our Twitter can be found at @Vikings1stSKOL ⭐️ Our Discord at https://discord.com/invite/493z6mQXcN ⭐️ Tyler Forness can be read at A to Z Sports - https://atozsports.com/nfl/minnesota-vikings-news/ ⭐️ Submit questions: forms.gle/7LJkCAern9kdUkuD8 ⭐️ On Facebook - https://www.facebook.com/vikings1standskol ⭐️ Watch the live show here: https://youtu.be/y2VmXLOuXTo Fan With Us!!! Tyler Forness @TheRealForno of Vikings 1st & SKOL @Vikings1stSKOL and A to Z Sports @AtoZSportsNFL, with Dave Stefano @Luft_Krigare producing this Vikings 1st & SKOL production, the @RealFornoShow. Podcasts partnered with Fans First Sports Network @FansFirstSN. Learn more about your ad choices. Visit megaphone.fm/adchoices

Garrett Crochet bails out the Red Sox front office

(0:00) McCarthy opens the show discussing the Red Sox struggles and the future of the front office.(17:27) McCarthy goes over the changes needed for the young core of the Red Sox.(34:00) Reactions to Buster Olney's comments on the Breaking Balls podcast.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

(0:00) McCarthy and Carrabis open the show discussing the state of the Red Sox front office.(17:21) Could Theo Epstein replace Craig Breslow in the future?(32:20) The hour closes with a reaction to the Garrett Crochet injury news.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Steiny & Guru discuss what the Warriors front office is trying to accomplish this summer and if Mike Dunleavy would really consider a move for LeBron James.

The debate on who is really in charge of the Dolphins continues into hour two and Tobin and Leroy could not disagree more; but what's new? We are all patiently waiting for where Giannis will go in the off season; the guys break down how this might go down? Then it is our favorite Tuesday game “Damage Is Done;” and the gang has a little too much fun regarding a certain athlete's new coconut water.

On today's Cubs #rekap podcast, #kap and Gordon sit down to discuss the more than underwhelming state of affairs of the #chicagocubs. They also react to #alexbregman's recent comments about his performance so far this season. He sounded like a leader on this team, taking responsibility for his long slump this year. Finally, they broach the idea of trading for an elite arm like the #detroittigers' #tarikskubal, and a potential reunion with shutdown reliever #aroldischapman to revive the Cubbies' playoff and World Series aspirations.#takethat PRESENTED BY

The WIP Morning Team takes a look at the new Philadelphia 76ers front office hierarchy following a press conference with Mike Gansey and Bob Myers. The conversation includes a push for Phillies All-Star candidates and a debate over A.J. Brown's impact on the Eagles' locker room culture under Nick Sirianni. They also evaluate the power dynamic between Myers and Gansey regarding major personnel decisions.

Jesse is back on the beat, and he had a column detailing Paul Toboni and the new Nationals' front office, and how they've tried to relate more with Nationals fans.

Is the Red Sox front office feeling desperate?

On a Monday edition of Hot Takes, Eric Goodman and Troy Renck discuss the Broncos going through another week of OTAs. Who needs Nix to have a great season more: Sean Payton, Davis Webb or Nix himself? A chat about the MLB Hall of Fame and steroid use. Connor McDavid won the Ted Lindsay Award for the fifth time, given to the Most Outstanding Player. Why didn't Nathan MacKinnon finish in the Top-3? And what does this say about how other players view MacKinnon? The guys finish the podcast by getting into the Avs shakeup in the front office, with GM Chris MacFarland going to Nashville. Tune in to another episode of Hot Takes with Eric Goodman and Troy Renck! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

(0:00) J-Stew opens the show discussing the front office issues in the Red Sox organization.(13:49) Can the Red Sox acquire a right-handed bat? Plus, thoughts from the callers. (27:25) Does anyone care about this weekend's Red Sox and Yankees series?See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Craig Breslow joins the show for the Front Office Report to speak on what Isiah Kiner-Falefa said post game about distractions at Fenway Park and why this team is so bad at Fenway Park.

HR4 Falcons front office moves big reason to feel good about direction of franchise full 2487 Thu, 04 Jun 2026 22:12:00 +0000 wPGUSOdOSOoi2FImwI9XmKlpCmZbug85 sports Dukes & Bell sports HR4 Falcons front office moves big reason to feel good about direction of franchise Dukes & Bell 2022 © 2021 Audacy, Inc. Sports https://pla

Miami Dolphins On SI Publisher Alain Poupart recaps a busy Monday that included some front office and training staff changes, the Chubb development, an intriguing workout, big trades, and more. For more Miami Dolphins content, visit miamidolphinsonsi.com for free stories. And make sure to follow Alain on Twitter at @PoupartNFL and Blusky at @alainpoupart.bsky.social.Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

"Send later is not for affairs. That's what Signal is for." David Samson got a naked text from Chris Cote, and it led us to a revelation that he schedules his text messages to his significant other. Did you know that you can schedule text messages? Or do you fart them into the sky as Dan does? Plus, Samson is curious about why the Los Angeles Lakers' front-office changes didn't get more attention, discusses the reaction to Tom Dundon taking over the Portland Trail Blazers, and waxes poetic with us about pitchers wearing jackets. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Jeremiah Sirles, Alex Boone and Phil Mackey answer your Dumb Football Questions! Including thoughts whether Jerry Maguire is a believable movie; Boone's biggest 49ers take; The dumbest thing your NFL front office ever did and more! 01:00 - Boone is back! 04:00 - DFQ: Is Jerry Maguire a believable movie? 15:00 - DFQ: What is Boone's biggest current San Francisco 49ers take? 18:00 - DFQ: How conspiratorial are you? 25:00 - DFQ: What's it like when a grown ass man asks you for an autograph? 28:00 - Inside Boone's pie problem 31:00 - DFQ: Could Sirles handle Boone as an agent? 42:00 - DFQ: What's the dumbest thing your NFL front office ever did? See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Ireland is joined by Marcas Grant today in the studio! Mason is out all week on vacation. Morales is also here today for ‘Live Imaging Tuesday!' The guys dive into the dominance of the Dodgers bullpen! Who did the Lakers add to the front office over the weekend? The Knicks have made the NBA Finals! How dominant have the Knicks been in these playoffs? Luka has been named to the All NBA first team! Ice Breakers! Learn more about your ad choices. Visit podcastchoices.com/adchoices

Sam Bruchhaus of SumerSports breaks down the franchises that the Vikings are interviewing GM candidates from and talks about what the Minnesota Vikings front office should look like in the future. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.