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Renegade Thinkers Unite: #2 Podcast for CMOs & B2B Marketers
B2B marketers know that brand sells, but how does a CMO sell brand? In this episode, three CMOs share the secrets to setting up your B2B brand strategy for success. Tune in to learn how to sell brand to the board, the C-Suite, and through data—to get the internal buy-in necessary if you want your branding efforts to succeed and propel business growth. This interview's expert insights come from: Pamela Herrmann (previously at OnSolve, now at SVP Marketing at Ethisphere) Jamie Gier (previously CMO of Dreambox Learning, Ceros) Johnny Smith, Jr. (previously at Encompass Health, now VP Comms at Roche Diagnostics) For full show notes and transcripts, visit https://renegade.com/podcasts/ To learn more about CMO Huddles, visit https://cmohuddles.com/
We sat with Pamela Herrmann from On Q Financial to discuss what it's like to build a brand across multiple business lines (B2B + B2C). We also talk at length about Pamela's transition from consulting to coming in-house, and what she's learned along the way. Enjoy!Cave - https://www.cavesocial.com/pamela-herrmann/LinkedIn: Pamela Herrmann - https://www.linkedin.com/in/ACoAAACFPz4BTqoAFh1TpRxbWczlralzkKb4Pa4/Website: On Q Financial - https://onqfinancial.com/
CX Leader Podcast with Steve Walker | A resource for customer experience leaders
Growing companies often develop complicated and disjointed processes. If business is booming, no one seems to have the time to stop and take a holistic look at how things are working and that can be detrimental to customer experience. Host Steve Walker welcomes Pamela Herrmann, vice president for customer experience for Mortgage Cadence, to discuss how a customer complaint led to a simple question that helped bring together a cross-functional collaboration to remove friction from the experience.
Pam is a woman that embraces her unique place in this world. She thrives on being her authentic self and believes everyone, no matter who you are, brings value to this world in their own way. Listen to our conversation about life, the lessons you learn and how to always keep sight of your value.
Pamela Herrmann is a best-selling author, host of the daily video series, “The Morning Would Show”, a national keynote speaker and co-founder of CREATE Buzz, a customer loyalty consultancy firm. A short list of her clients include jetBlue, State of Colorado Economic Development, North Carolina Main Street Alliance, New Jersey Main Street Alliance, and Oklahoma Main Streets. Her book, “The Customer Manifesto”, was ranked #3 by Business.com in their list of “Excellent Customer Service Books Every Business Owner Should Read.” What you’ll learn about in this episode Overcoming personal obstacles to thrive in business Resisting the urge to focus on short-term results The instant value of excellent web copy Time saving techniques for tackling vital priorities Learning and seeking knowledge every day Developing content that can be brought to local businesses to help them thrive The most critical skills business owners need to survive Articulating your narrative in a relatable way Staying open to feedback from those with whom you collaborate Incorporating neuroscience into your marketing strategies and messaging How to engage your audience with simple communication strategies How to best connect with Pamela: Email: pamela@pamelaherrmann.com Twitter: @pamherrmann Website: www.PamelaHerrmann.com Website: www.CREATEBuzzNow.com
Pamela Herrmann wants to help you create Instant Loyalty, hear how on The Nice Guys today. Reach Us Here:lix Doug- @DJDoug Strickland- @NiceGuyonBiz Pamela- @PamHerrmann On Facebook: The Nice Guys Community page Show Notes by Production Assistant - Anna Nygren Intro Patreon Vlogcasting of the Future In a podcast, your business model has a bit of flexiblity How does business mix with someone's emotions? Most books on customer experience is written from a top down perspective You'll never achieve loyalty if you can't even meet the base level of managing expectations When you're examining your marketing habits, look at it through the customer's eyes. If you can't hire someone! Knowing who your ideal customer and what your brand's personality is, is critical to effective marketing Closing Lines Customers have much more power over a business in 2017. What they think, matters Check out what Pam is up to here! Nice Guys Links Support the podcast at www.Patreon.com/NiceGuys Subscribe to the Podcast Niceguysonbusiness.com TurnkeyPodcast.com - You're the expert. Let us help prove it. Podcast Production, Concept to Launch Book Doug and/or Strick as a speaker at your upcoming event. Amazon #1 Best selling book Nice Guys Finish First. Doug's Business Building Bootcamp (10 Module Course) Survey: Take our short survey so The Nice Guys know what you like. Partner Links: Amazon.com: Click before buying anything. Help support the podcast. Interview Valet: Get interviewed on top podcasts and share your message. Acuity Scheduling: Stop wasting time going back and forth scheduling appointments Contact Dalyn Miller Public Relations for all of your PR or Podcasting needs. www.ThePodcastTeam.com or email BookMe@thepodcastteam.com Promise Statement: To provide an experience that is entertaining and adds value to your life. Don't underestimate the Power of Nice.
Ambitious Radio | Inspiring Conversations with Ambitious Entrepreneurs & Thought Leaders
Brought to you by www.Road2Black.com - Credit Reports, Scores and Monitoring In this episode of Ambitious Radio, host Doug Parker discusses connecting with people & building customer service around today's consumer with Host of The Morning Would Show & Best-Selling Author Pamela Herrmann Other sponsors: www.RepairMyCreditNOW.com - Credit Repair http://www.tsmlending.com - Mortgage Lending http://grasshopper.com/ambitiousradio - The Entrepreneur's Phone System http://www.electricity.guru - Residential Electricity Subscribe by texting the word Ambitious to 69922 *text rates apply see website for more details. www.AmbitiousRadio.com/pamela Get our Newsletter http://www.ambitiousradio.com/newsletter
As a national speaker on the subject of leveraging customer loyalty in the digital age. Her book, The Customer Manifesto: How Business Has Failed Customers And What It Takes To Earn Loyalty, was ranked #3 by business.com on a list of customer service books every business owner should read. With nearly 30 years as an entrepreneur, she is an expert at creating buzz using offline and online strategies that helps brick & mortar businesses succeed in today’s economy.Her clients include jetBlue, Threads Worldwide, State of Colorado Economic Development, Downtown Colorado, Inc., State of New Jersey Main Street Programs, Oklahoma Main Streets and North Carolina Main Street Program and Threads Worldwide. In addition she has influenced thousands of entrepreneurs to step into their authenticity to build loyalty.Pamela is a graduate of University of San Francisco with a BS in Organizational Behavior. She lives in Denver with her two children and enjoys biking, hiking and skiing in the mountains of Colorado.Learn more: www.createbuzznow.comInfluential Influencers with Mike Saundershttp://businessinnovatorsradio.com/influential-entrepreneurs-with-mike-saunders/
As a national speaker on the subject of leveraging customer loyalty in the digital age. Her book, The Customer Manifesto: How Business Has Failed Customers And What It Takes To Earn Loyalty, was ranked #3 by business.com on a list of customer service books every business owner should read. With nearly 30 years as an entrepreneur, she is an expert at creating buzz using offline and online strategies that helps brick & mortar businesses succeed in today’s economy.Her clients include jetBlue, Threads Worldwide, State of Colorado Economic Development, Downtown Colorado, Inc., State of New Jersey Main Street Programs, Oklahoma Main Streets and North Carolina Main Street Program and Threads Worldwide. In addition she has influenced thousands of entrepreneurs to step into their authenticity to build loyalty.Pamela is a graduate of University of San Francisco with a BS in Organizational Behavior. She lives in Denver with her two children and enjoys biking, hiking and skiing in the mountains of Colorado.Learn more: www.createbuzznow.comInfluential Influencers with Mike Saundershttp://businessinnovatorsradio.com/influential-entrepreneurs-with-mike-saunders/
130 - Tim Wambach's Journey of 1000 miles Today's episode is about Tim's journey of 1000 miles (literally) for his non-for-profit organization: Keep on Keeping on Foundation Find out how Tim worked with Tony Robbins' running coach to be his guide on this 1000 mile run Learn Find out Tim's goal of 30 miles per day for 40 days Discover how Tim's setbacks with his running journey helped him in his outlook in life Find out the mental game that Tim's mindset about having to run 30 miles per day Hear how Tim planned his day so that he set himself up for success everyday Find out how Tim leveraged technology for his run that helped him to keep his head in the game Learn Tim's mantra that he used every single day Hear the three things that Tim learned as a result of running his 1,000 miles Find out what a goal killer is, watch out for this one Find out the sayings that helped Tim and are now some key sayings that have so much impact on his life (bet you will benefit from these wise words) Congrats on your amazing accomplishment Tim, you are one of a kind. Much respect. Patty also gives a quick update on her work with Create Buzz, her consultancy business with partner Pamela Herrmann. For more about Create Buzz, Mile High Mastermind Event Links: Connect with Tim's Non for Profit on Facebook Tim's Keep on Keeping on Foundation
The mountain, the mountain, the mountain's on fire!!!! Lol sorry guys and gals, I just couldn't resist some old school rap reference. (Plus you're going to also hear some other interesting musical references later.) Anyways, Eddie and I came up with an idea to flip the script on a normal Q and A episode. Yup instead of having audience questions, we asked some of our amazing former guests to blast us like a furnace, put us on the hot seat with their top burning questions for us as the hosts. Previous guests like Kevin and Devona Stimpson of StrivenGrind, Simon Smart of Warrior Protocal, Roxanna Hannah, Shirley Solis, Justin Glover, Pamela Herrmann, Brenda Gagne and Vince Reed. And I have to say folks, they brought a whole variety of questions. Some serious, some total fun. Eddie and I definitely were pushed to reveal even more about ourselves and our philosophies when it comes to mindset mastery. So kick back and have a fiery great time as we settled into the hot seat and gave our best answers to their questions in order to burn shit up all for your continued success in mastering your mindset!!! Gratitude is the Attitude that Gives Our Dreams Altitude!!! Jason “J-Boom” Legaard Make sure you are subscribed over at mindsetmtn.com/itunes and mindsetmtn.com/stitcher. As well as grab your 5 FREE VIDEOS on how to shift from being stuck to burning up with success at mindsetmtn.com/freevideos The post Eddie and J-Boom Scorched on the Hot Seat! appeared first on .
Carrie Rose is educating with passion and purpose!!! As I state in the intro for this episode folks, Eddie and I got to take it easy lol. Carrie Rose was so fired up to share her unique value she took off with a blast right away. You will hear how her own deep emotional experiences with her own education inspired her entrepreneur path. She takes her role as a leader in education for fellow online entrepreneurs very seriously. Her mission is to help those who create online courses to provide the maximum impact and long term value to their clients. She is shaking up the industry with her step by step process. So here's a bit more info on Carrie and her background. Carrie Rose holds an Ed.D in Educational Leadership from the University of Central Florida, a MFA in Stage Management from the University of Alabama, and a BA in Theatre Performance from the University of Florida. She wrote her doctoral dissertation on Professional Development. A great portion of her career was spent in the classroom helping others expand their education while fulfilling her passion for guiding others toward their fullest potential. She saw first hand the dramatic change an education delivered through carefully chosen strategies can have on a person. She is most notably recognized for her strategic and powerful training methods, wild pink hair, and distinctive laugh. During her partnership with Pamela Herrmann and The Paragon Effect her methods were shared with Neal's Yard Remedies, The National Mainstreet Organization, and JetBlue. Currently, she works with entrepreneurs, online marketers, and businesses around the country to provide the highest quality of online courses. (Did you notice her partnership with Pamela Herrmann? Another one of our fantastic guests here on The Mindset Mountain Podcast.) So yeah…education and inspiration definitely go hand in hand when it comes to Carrie. If you wish to reach out to her and see how she can help you, check her out at the following spots: drcarrierose.com or you can email her carrie@drcarrierose.com Okay…time to laugh, learn and live it up with our amazing guest Carrie Rose. Gratitude is the Attitude that Gives Our Dreams Altitude! Jason “J-Boom” Legaard The post Carrie Rose: Educating with Passion and Purpose!!! appeared first on .
Pamela is a Best-selling author, host of the Customers For Life podcast and a national speaker on the subject of creating customers for life. She works with small and mid-market companies to identify the blind spots and open loops in the customer journey, (both online and offline), where money is leaking out. She also teaches them that small adjustments can have a massive impact on the profit line.
Pamela is a Best-selling author, host of the Customers For Life podcast and a national speaker on the subject of creating customers for life. She works with small and mid-market companies to identify the blind spots and open loops in the customer journey, (both online and offline), where money is leaking out. She also teaches them that small adjustments can have a massive impact on the profit line.
Benjamin Franklin said, "Only two things are certain in life; death and taxes." If you own a business then there is actually one other certainty: You will have at least one unhappy customer. There is big money behind the proper recovery of this customer because they will actually be more loyal to your brand if you take the appropriate steps to manage the next steps. This is great news! You've just extended the lifetime value of the customer, they're going to talk about what you did to demonstrate you cared AND you'll learn some pretty interesting stuff about how to improve your offering. Pamela Herrmann shares her 8 steps that every business owner and manager should master. Heck, every employee should master this!
Boss Free Society Podcast | Entrepreneur Mindset, Skills and Tools Hacks
How To Not Suck At Customer Service
Pamela Herrmann creator of the Facebook training: Social Media Lab 101. She has spent 25 years in the consumer products industry working with companies that have ranked on Fortune's Fastest-Growing 100. She is an inventor and has successfully brought these products to market with such retail giants. She is also a successful Internet marketer, and passionate about bringing best practices from the online world into Main Street, and arming small business owners with the critical information for success in today's economy Sandra Millers Younger Journalist, author, founder and chief story strategist at Strategic Story Solutions. She's since told thousands of stories as a journalist, culminating her book, The Fire Outside My Window: A Survivor Tells the True Story of California's Epic Cedar Fire. As a founder and chief story strategist at Strategic Story Solutions, she helps business leaders communicate their message, grow their business and make more money by unlocking the power of their own stories Leah Betancourt award-winning journalist who has worked on the digital side of TV and newspaper newsrooms. She has written several journalism guides for Mashable and covered issues facing the media industry for Editor and Publisher and the Poynter Institute for Media Studies. She's currently a brand editor at the content engagement software company ScribbleLive
With so much attention these days focused on e-commerce and optimizing the customer experience online, many Main Street businesses have lost of art of connecting with – and impressing – customers face-to-face. Pamela Herrmann, founder of Reach Across the Register, coaches the owners of brick-and-mortar businesses how to win customer loyalty within the first 10 seconds of their arrival – and even when they phone in. This week on Monday Morning Radio, Pamela provides listeners an exclusive preview of the remarks she’ll make come April 2015, when she headlines The National Main Street Conference in Atlanta. Pamela is interviewed by Wizard Academy faculty member Dean Rotbart, co-host of Business Unconventional, the one-hour radio newsmagazine that aired weekly on News/Talk 710 KNUS AM in Denver. Be sure to follow Dean on Twitter: @RepToolChest and subscribe to Roy H. Williams's Monday Morning Memo. The best things in life really are free! Photo: Pamela Herrmann, Reach Across the Register Posted: February 2, 2015 Monday Morning Run Time: 27 minutes 50 seconds Want to learn how to generate free publicity and social media "buzz" for your business? Schedule a one-hour phone consultation with Monday Morning Radio co-host Dean Rotbart: 1-303-296-1200. Limited slots now booking for Februray and March 2015.