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Revitalize your workplace culture, step into this special replay episode where Jeff invites you to rediscover the profound insights shared by Ginger Hardage, former C-Suite Executive at Southwest Airlines. Ginger is known for her expertise in culture-building. Join as Jeff and Ginger emphasize the importance of putting employees first, transparency, and storytelling to connect employees with the company's values and purpose. Ginger highlights the importance of involving employees in decision-making and measuring leaders' contributions to the culture during performance evaluations. They stress the pivotal role of culture in organizational success and the role of leaders in modeling healthy conflict behavior while creating a safe work environment for open discussions and diverse perspectives.
This week: Ginger Hardage, Fmr SVP of Culture & Communications at Southwest Airlines/Founder of Unstoppable Cultures; Is ATC ready for the holiday season? JetBlue loses $153MM, is frozen out of AMS, and Spirit merger trial gets underway; SWA potential expansion in Dallas; Listener input: Sun Country, Scott Kirby & ULCC statements.
In this episode of the Human Capital Podcast, Jeff discusses the importance of fostering healthy conflict and building a positive workplace culture. This week's guest is Ginger Hardage, a former C-Suite Executive at Southwest Airlines who is known for her expertise in culture-building. Jeff and Ginger emphasize the importance of putting employees first, transparency, and storytelling to connect employees with the company's values and purpose. Ginger highlights the importance of involving employees in decision-making and measuring leaders' contributions to the culture during performance evaluations. They stress the pivotal role of culture in organizational success and the role of leaders in modeling healthy conflict behavior while creating a safe work environment for open discussions and diverse perspectives. Ginger will be speaking at a 4-day organizational culture masterclass called the Fellowship, being held from November 6-9 at the Four Seasons Rancho Encantado in Santa Fe, New Mexico. Information and Registration Details.
In this episode, I am talking with Ginger Hardage. Ginger retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years where she served as a member of the CEO's executive team. Currently, she leads Unstoppable Cultures, a brand designed to help organizations create and sustain cultures of enduring greatness. Check out the episode to learn how to really understand what your employees and customers want, drive a culture of engagement, and prepare for an opposing viewpoint. I hope you enjoy. Additional Resources:► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/► Connect with Ginger Hardage on LinkedIn: https://www.linkedin.com/in/gingerhardage► Subscribe to the podcast: https://communicast.simplecast.com/► Download the ProSpeak® app. Providing users with instant feedback on presentation and communication skills.- Apple: https://apple.co/3jTJbqe
Episode Summary: In this episode of the L3 Leadership podcast, Ginger discusses her career journey at Southwest, what she learned while working there, and shares her thoughts on work culture. About Ginger: Ginger Hardage retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years, where she served as a member of the CEO's executive leadership team. At Southwest, Ginger led a team of 150 people responsible for building and sustaining the organization's legendary culture and communications enterprise.In 2017, Ginger launched Unstoppable Cultures, a brand designed to help organizations create and sustain cultures of enduring greatness. Recognized by many as a foremost global authority on building and sustaining organizational culture, Ginger was responsible for the activities at Southwest that nourished the culture and the internal and external communications function. Ginger has received numerous honors throughout her career, including induction into the PublicRelations Hall of Fame, being named as one of Texas' Most Powerful and Influential Women and receiving the prestigious Larry Foster Award for Integrity in Public Communication from the Arthur W. Page Society. PRWeek has named her multiple times to its Top 50 Power list and 50Most Powerful Women in Public Relations. She was named “Legendary Communicator” by Southern Methodist University, Legacy Award honoree by the Plank Center for Leadership, and selected for the James C. Bowling Executive-In-Residence Lecture Series at the University of Kentucky.Ginger currently serves as Global Chairman of the Board for Ronald McDonald House Charities. In Dallas, she serves on the board of The Trinity Park Conservancy and was a past president of the Trinity Commons Foundation. Ginger previously served on advisory boards of Novartis in Basel, Switzerland; The Page Society; Business Civic Leadership Center, an affiliate of the U.S. Chamber of Commerce; Big Brothers and Sisters of Metropolitan Dallas; Southwest Cares; and the Council of Public Relations Firms.Ginger earned a B.A. in advertising/public relations from Texas Tech University and was recognized as an outstanding alumna by the College of Mass Communications at Texas Tech University.Ginger lives in Dallas, TX, and Santa Fe, NM with her husband, Kelly.4 Key Takeaways:1. Ginger recalls how she got her position at Southwest Airlines and grew a team centered around culture and communications.2. She advises emerging leaders to distinguish themselves to grow within their current organization.3. She discusses where her career has gone since departing Southwest Airlines. 4. Ginger talks about what company culture and effective communication mean to her. Quotes From the Episode:“Culture isn't a faucet you can turn on and off.”“I believe that culture, leadership, and communication go hand in hand.”“We have to be authentically ourselves to be authentically happy.”“Leaders cast a long shadow”.Resources Mentioned:Ginger's Masterclass: The FellowshipConnect with Ginger:Website | Twitter | Linkedin | Instagram
Our guest today is former Senior Vice President of Culture & Communications at Southwest Airlines, founder of Unstoppable Cultures and Global Board Chair at Ronald McDonald House Charities. We all know Southwest Airlines, they have long been known as a company with a legendary culture. Ginger is recognized by many as the foremost global authority on building and sustaining organizational culture and instrumental in building the Southwest Airlines culture Gary Kelly CEO of Southwest Airlines said; “During our time working together on the Leadership Team at Southwest Airlines, Ginger not only led our Culture initiatives—she cast a vision for what a world-class culture should be, and then she set out to model our values on a daily basis. She is the epitome of a servant leader, and her passion for building a brand from the inside out is equal parts inspiring and innovative. If you want to understand the ingredients for a truly unique and special culture like Southwest Airlines, Ginger is the expert at bringing employee engagement and branding to life.” Folks, grab a pen and paper, this episode is worthy of taking some serious notes. This show is dedicated to Ginger's journey, this conversation is what we make it. This is Counsel Culture. Learn more at; www.ericbrooker.com | www.unstoppablecultures.com Southwest pool noodle story: https://www.travelandleisure.com/travel-news/girl-checked-pool-noodle-southwest-flight
On this episode, Ginger Hardage, former Senior Vice President of Communications and Culture at Southwest Airlines and the founder of Unstoppable Cultures, joins the guys to talk all things culture. In this exciting interview, Ginger shares the trademarks of excellent culture, as well as steps we can take to bring a positive culture to the world around us.
How many times have you watched viral videos of Southwest Airlines flight attendants? They sing songs. They crack jokes. They make the safety spiel worth listening to. Southwest team members always seem ready and able to create exceptional guest experiences. However, they work in an industry that's often known for the exact opposite. So how does Southwest do it?JD sits down with Ginger Hardage, former SVP of Culture and Communications at Southwest Airlines, to find out how they built an exceptional workplace culture through frontline empowerment. Ginger spent 25 years leading a team of 150 people responsible for building and sustaining Southwest's legendary culture and communications enterprise. She has received numerous honors throughout her career, including being inducted into the Public Relations Hall of Fame and being named one of Texas' Most Powerful and Influential Women. In 2017, Ginger launched Unstoppable Cultures, a brand designed to help organizations create and sustain cultures of enduring greatness.Check out the Unstoppable Cultures Fellowship, a 4-day, interactive Masterclass Experience that teaches proven, effective culture strategies and guides participants in creating their own Culture Roadmap, leading to increased retention, happier employees, and higher-performing organizations.The 80 Percent is brought to you by Axonify. To learn how you can provide communication and training to your frontline workforce that actually works, visit axonify.com. If you have a frontline story you'd like us to explore on a future episode, let us know at podcast@axonify.comJoin the #FrontlineForward effort by visiting axonify.com/frontlineforward to access free training content, download the 2020 State of Frontline Employee Training Report and subscribe for the updates.
Women Really Mean Business: Connecting Professional Women Worldwide
Ginger Hardage founded Unstoppable Cultures in 2017 and believes that unstoppable cultures create high performing organizations, that bosses should be mentors not prison guards, in infusing environments with optimism and much much more.
It's one thing to say you care about your organization's culture — it's another to actually put in the time and effort to shape it. Recently, Ginger Hardage, former Sr. VP of Culture & Communications at Southwest and Founder of Unstoppable Cultures, and Ricardo Gonzalez, Founder & CEO of Bilingual America and author of The 6 Stages of Cultural Mastery, joined me on a LinkedIn Live session.
Ginger Hardage recently retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years, where she served as a member of the CEO’s executive leadership team. At Southwest, Ginger led a team of 150 people responsible for building and sustaining the organization’s legendary culture and communications enterprise. In 2017, Ginger launched Unstoppable Cultures, a brand designed to help organizations create and sustain cultures of enduring greatness. Recognized by many as a foremost global authority on building and sustaining organizational culture, Ginger was responsible for the activities at Southwest that nourished the culture and the internal and external communications function. Ginger was a tireless ambassador of the world-famous Southwest Culture, leading to honors such as being a perpetual standout on FORTUNE’s “Most Admired Companies in the World” list. She helped champion the values, purpose and “Best Place to Work” initiatives at the nation’s largest airline. Upon her retirement, Southwest CEO Gary Kelly said “Ginger has made countless contributions to Southwest. She has been an invaluable business partner, advisor, and mentor. She brings constant, positive energy and enthusiasm to all those around her, and that is infectious. She has built superb teams that we are very proud of, and that I know will continue her special brand of excellence.” Ginger has received numerous honors throughout her career, including induction into the Public Relations Hall of Fame and being named as one of Texas’ Most Powerful and Influential Women. PRWeek has named her multiple times to its Top 50 Power list and 50 Most Powerful Women in Public Relations. She was named “Legendary Communicator” by Southern Methodist University, Legacy Award honoree by the Plank Center for Leadership, and selected for the James C. Bowling Executive-In-Residence Lecture Series at the University of Kentucky. Ginger currently serves as a Trustee on the global board of Ronald McDonald House Charities. In Dallas, she serves on the board of The Trinity Park Conservancy and was recently President of the Trinity Commons Foundation. Ginger previously served on advisory boards of Novartis in Basel, Switzerland; The Page Society; Business Civic Leadership Center, an affiliate of the U.S. Chamber of Commerce; Big Brothers and Sisters of Metropolitan Dallas; Southwest Cares; and the Council of Public Relations Firms. Before beginning her career at Southwest Airlines in 1990, Ginger held a variety of marketing and public relations positions at Maxus Energy Corporation, Diamond Shamrock Corporation, and Life Insurance Company of the Southwest. Ginger earned a B.A. in advertising/public relations from Texas Tech University and was recognized as an outstanding alumna by the College of Mass Communications at Texas Tech University. Ginger lives in Dallas with her husband, Kelly, and has grown stepsons, Patrick and Ross. --- Send in a voice message: https://anchor.fm/relationomics/message
The TalentGrow Show: Grow Your Leadership and Communication Skills
The level of trust, safety, and connection among colleagues in the top-performing 1% of teams is over the roof according to leadership expert and author Jason Treu. Jason advocates for what he calls ‘extreme trust’ in the workplace, and on this episode of The TalentGrow Show he’ll share how leaders can cultivate it to build unstoppable cultures and teams. Listen to discover how trust and connection transform culture, what you can do to promote a culture of safety in your team that allows for true vulnerability, and how to take the guesswork out of working relationships. Plus, learn about “Cards Against Mundanity,” the #1 team-building game Jason developed to skyrocket teamwork, communication and performance! Tune in and be sure to share this episode with others. Shownotes: http://www.talentgrow.com/podcast/episode173 Apple Podcasts: http://apple.co/1NiWyZo Stitcher: http://www.stitcher.com/s?fid=62847&refid=stpr Google Play Music: https://play.google.com/music/listen#/ps/Ijwlgz7lklnxqnfzjna7gcr65be iHeartRadio Podcasts: http://www.iheart.com/show/263-The-TalentGrow-Show-Gr/ Soundcloud: https://soundcloud.com/talentgrowshow Spotify: http://spoti.fi/2CpgIk1 TuneIn: http://tun.in/pjuHL Download the free guide: 10 Mistakes Leaders Make and How to Avoid Them http://www.talentgrow.com/10mistakes Don't forget to LEAVE A RATING/REVIEW ON APPLE PODCASTS! http://apple.co/1NiWyZo
Ginger Hardage, CEO of Unstoppable Cultures and former SVP of Culture at Southwest Airlines, knows a thing or two about building and sustaining the healthy, authentic and world-famous organizational culture at Southwest. In this episode of Let Go & Lead, Ginger showcases how deliberately investing in culture can differentiate an organization, build authentic brand zealots and deliver positive business results.
Ginger Hardage is a former VP of Culture & Communication at Southwest Airlines & the founder of Unstoppable Cultures. Ginger teaches us how great managers share stories relentlessly to show employees the limitless opportunities to deliver amazing service. Visit: BetterManager for show notes and available downloads Email: growth@bettermanager.us BetterManager on Facebook @BetterManagerUS on Twitter BetterManager on LinkedIn
Ginger Hardage: Unstoppable Cultures Ginger Hardage is the former senior vice president of culture at Southwest Airlines. She led a team responsible for building and sustaining the organization’s legendary culture and communications enterprise, resulting in 23 consecutive years on Fortune’s list of Top 10 Most Admired Companies in the World. Today, Ginger leads Unstoppable Cultures, a firm designed to help organizations create and sustain cultures of enduring greatness. She facilitates the annual Unstoppable Cultures Fellowship to help leaders of all kinds take practical steps to create the culture that will help their organization thrive. In this conversation, Ginger and I discuss the five lies she’s seen come up again and again in her work with leaders who are struggling with culture. Perhaps most importantly, Ginger emphasizes that leaders need not accept the default culture, but should work to define the culture. Key Points The five lies Ginger has uncovered about culture: Culture is someone else’s job. Our values are on the wall. Culture is fluffy. If I empower my employees, I might lose control. We can’t afford culture. Bonus Audio Defining a culture Resources Mentioned 5 Lies About Corporate Culture document Unstoppable Cultures Fellowship Related Episodes The Four Critical Stories Leaders Need For Influence, with David Hutchens (episode 148) Notice and Change Dysfunctional Culture, with Jonathan Raymond (episode 327) How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Ginger Hardage: Unstoppable Cultures Ginger Hardage is the former senior vice president of culture at Southwest Airlines. She led a team responsible for building and sustaining the organization’s legendary culture and communications enterprise, resulting in 23 consecutive years on Fortune’s list of Top 10 Most Admired Companies in the World. Today, Ginger leads Unstoppable Cultures, a firm designed to help organizations create and sustain cultures of enduring greatness. She facilitates the annual Unstoppable Cultures Fellowship to help leaders of all kinds take practical steps to create the culture that will help their organization thrive. In this conversation, Ginger and I discuss the five lies she’s seen come up again and again in her work with leaders who are struggling with culture. Perhaps most importantly, Ginger emphasizes that leaders need not accept the default culture, but should work to define the culture. Key Points The five lies Ginger has uncovered about culture: Culture is someone else’s job. Our values are on the wall. Culture is fluffy. If I empower my employees, I might lose control. We can’t afford culture. Bonus Audio Defining a culture Resources Mentioned 5 Lies About Corporate Culture document Unstoppable Cultures Fellowship Related Episodes The Four Critical Stories Leaders Need For Influence, with David Hutchens (episode 148) Notice and Change Dysfunctional Culture, with Jonathan Raymond (episode 327) How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Welcome to the What's Next! podcast with Tiffani Bova. This week I am honored to have the wonderful Ginger Hardage on the show. Ginger recently retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years. She is recognized by many as a foremost authority on building and sustaining organizational culture, and during her time at Southwest, the airline experienced 22 consecutive years on FORTUNE’s “Top 10 Most Admired Companies in the World” list. Throughout her career, Ginger has received countless awards and honors like the PRWeek Top 50 Power list, PRWeek 50 Most Powerful Women in Public Relations, Texas’ Most Powerful and Influential Women, and “Legendary Communicator” by Southern Methodist University in 2007. Ginger was also inducted into the Public Relations Hall of Fame in 2015 and received the prestigious Legacy Award from the Plank Center for Leadership in 2016. Ginger currently serves as a Trustee on two global boards—Ronald McDonald House Charities and the Arthur Page Society. I am absolutely thrilled to have Ginger Hardage on the What’s Next! Podcast! THIS EPISODE IS PERFECT FOR… leaders, aspiring leaders, managers, and anyone interested in leading effectively and building a successful and organizational culture. TODAY’S MAIN MESSAGE… Happy employees make customers happy. When customers are happy they return. This is what helps you successfully take care of your shareholders. Too often organizations start backward, focus too much on pleasing shareholders at the expense of everything else. In order to build a successful organization that takes care of its employees and by extension its customers, it is important to address three main points. First, it behooves you to define your company culture and the values that matter to your organization and how you will live those out. Second, it is important to analyze and establish what makes your distinct purpose and value set unique. Third, you must focus on leadership alignment with your values–how are you as a leader, or your organization’s leaders living out the values of the company. Successful, servant leadership starts from the top down, and how we act backs-up what we say. WHAT I LOVE MOST… Speaking to Ginger, who has successfully driven this type of culture at an iconic organization like Southwest, about the power of focusing on your employees. Great advice on how to navigate the soft side Running time: 35:59 Subscribe on iTunes Find Tiffani on social: Facebook Twitter LinkedIn  Find Ginger on social: Twitter Instagram LinkedIn Ginger’s Website: Unstoppable Cultures
Tim Elmore interviews Ginger Hardage, the former Senior Vice President of Culture and Communications at Southwest Airlines who has now launched Unstoppable Cultures, a brand designed to help organizations create and sustain cultures of enduring greatness. On this episode, Ginger shares the core values of Southwest Airlines, stories of her culture experience and practical ways to cultivate a healthy culture in any organization. Event: Ginger Hardage will be speaking at the 2019 RoundTable for Principals Social: @GingerHardage, @GrowingLeaders, @TimElmore and @AndrewMcPeak Contact: podcast@growingleaders.com
Tim Elmore interviews Ginger Hardage, the former Senior Vice President of Culture and Communications at Southwest Airlines who has now launched Unstoppable Cultures, a brand designed to help organizations create and sustain cultures of enduring greatness. On this episode, Ginger shares the core values of Southwest Airlines, stories of her culture experience and practical ways…
Ginger Hardage is the just-retired Senior Vice President of Culture and Communications from an iconic American company with one of the most celebrated cultures of all time, Southwest Airlines. With her background in marketing, Ginger started her career in the oil industry, then moved to the insurance industry before serving for 25 years at Southwest. Her latest venture is Unstoppable Cultures, an organization dedicated to helping build and sustain brands that are truly unstoppable. In this episode of The Culture Gap, Ginger shares more about her time at Southwest Airlines and the mission, vision, values, and purpose of the organization. As a company well-known for their culture and ethos, she shares more about how Southwest formulated their vision statement and an interesting personal anecdote illustrating the core values of the organization. She also dives into her thoughts on navigating the post Me Too movement landscape, and her newest venture, Unstoppable Cultures. Welcome to Culture Gap. Key Takeaways: [:44] Daniel introduces his guest for this episode — Ginger Hardage. [1:25] Daniel and Ginger discuss the mission, vision, values, and purpose of Southwest Airlines. What is the distinction between mission and purpose? [5:46] Vision is critical to a company. Why does it matter, and why is it so difficult for companies to formulate their vision statements? [8:18] Ginger relates the experience of formulating the company's vision statement. [10:15] Ginger shares an unexpected example of the core values of Southwest Airlines. [13:23] How did Ginger measure the culture of Southwest Airlines? [15:50] As a leader and an expert in culture, what is Ginger's approach to navigating the post Me Too movement landscape? [20:27] Ginger's new venture is Unstoppable Cultures. She explains more about the mission of the organization. [23:03] What advice would Ginger give her younger self, with all the wisdom that she has now? Brought to You By: The Culture Gap Podcast THRUUE Podfly Productions Learn more about: Ginger Hardage on LinkedIn Southwest Airlines Gary Kelly
Former Southwest senior vice president of culture and communication Ginger Hardage knows firsthand that a healthy culture is a total game-changer. Not only does it lead to a more productive and creative workplace, but it also results in a happier, more unified team with significantly less turnover. In her latest venture, Unstoppable Cultures, Ginger draws upon her 25 years of experience at Southwest to help other companies build and sustain cultural greatness of their own. Tune in to hear her easy—and budget-friendly—ways to do the same in your own organization. Ramsey Solutions senior vice president Daniel Tardy also weighs in with five things that every thriving culture must have. We’ll wrap up the episode with Southwest CEO Gary Kelly’s thoughts on why he credits the airline’s now-famous cultural success to Ginger. entreleadership.com/podcast How to Grow a Remarkable Culture from EntreLeadership Harness Your Inner Genius from Infusionsoft Want expert help with your business question? Call 844-944-1070 and leave a message or send an email to podcast@entreleadership.com. You could be featured on a future podcast episode!
As former SVP of Culture & Communications for Southwest Airlines, Ginger Hardage spent 25 years championing the values at the heart of Southwest’s legendary culture. Her new brand, Unstoppable Cultures, is on a mission to help organizations create and sustain cultures of enduring greatness. On this episode, Ginger shares the core values behind “The Southwest Way,” and breaks down how you can build a healthy, strong culture in your own organization.