Podcast appearances and mentions of tiffani bova

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm excited to welcome Scott Curran to the show this week. Scott is a social impact lawyer, advisor, educator, founder and CEO of Beyond Advisors and former general counsel of the Clinton Foundation, where he advised a global nonprofit operating in more than 40 countries. His new book, Better Good, asks a deceptively simple question: instead of always trying to do more good, how can we get better at the good we're already doing?    THIS EPISODE IS PERFECT FOR…entrepreneurs, business leaders, and anyone looking to create meaningful impact without feeling like they have to do more, give more, or solve everything. TODAY'S MAIN MESSAGE…doing good isn't about doing more, it's about doing better. Scott shares how small, intentional actions can create meaningful impact, why businesses benefit from aligning with their values, and how each of us can focus our time and energy where we can make the biggest difference.   KEY TAKEAWAYS: Small actions can create meaningful collective impact. Doing good can be good for business, too. Your "not-to-do" list matters as much as your to-do list. Focus your time on what aligns with your strengths and values. Momentum grows when people take action together.   WHAT I LOVE MOST…Scott's reminder that we don't need more money, time, or influence to make a difference. Sometimes, doing better simply starts with being more intentional about how we use what we already have   Running Time: 25:51   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Scott Online: LinkedIn Website   Scott's Book:  Better Good: A Simple System for Creating Lasting Impact

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I'm joined by Karina Mangu-Ward, organizational design expert and author of Teams That Meet The Moment. Karina has worked with organizations ranging from PepsiCo and Chanel to Planned Parenthood and the Sundance Institute. Her work challenges a fundamental assumption about performance: that the individual is the unit we should be trying to optimize. I'm excited to share this conversation with her.   THIS EPISODE IS PERFECT FOR…entrepreneurs, founders, and business leaders looking to build stronger and more effective teams.   TODAY'S MAIN MESSAGE…organizations often try to solve performance problems by focusing on individuals: hiring a superstar, coaching an underperformer, or replacing someone on the team. But Karina argues that the real issue is often the system surrounding those individuals. She explains why teams, rather than individuals, are the true unit of value creation and how shared language, clear decision rights, and better teaming practices can help organizations move faster and learn more effectively. In this conversation, we also explore what happens when AI agents become part of the team and why automating a broken process can simply make the problem bigger.   KEY TAKEAWAYS: Teams, not individuals, are the true unit of performance. Consensus isn't always the goal; decisions need clarity and momentum. Clear decision rights can make teams faster and more effective. AI amplifies the need for strong processes, roles, and collaboration.   WHAT I LOVE MOST…this conversation challenges the instinct to always look at the individual when something isn't working. Sometimes the most important thing to fix isn't the person, it's the way the team is designed to work together. And as AI changes how work gets done, that lesson is only becoming more important.   Running Time: 26:55   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Karina Online: LinkedIn Newsletter   Karina's Book:  Teams That Meet the Moment: 9 Practices for Unlocking Performance and Growth in Uncertain Times

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm excited to welcome Bruce Cleveland to the show. He's a venture investor, former senior executive at Oracle. Siebel, Apple, and C3 AI, founder of Traction Gap Partners and author of the book, Market Engineering. Over the course of his career, he's helped build and invest in companies that have grown into billion dollar businesses. And his latest work argues that markets don't simply emerge, they are intentionally built.    THIS EPISODE IS PERFECT FOR…founders, CEOs, marketers, product leaders, and entrepreneurs who want to understand how to intentionally create demand, shape markets, and become a category leader.   TODAY'S MAIN MESSAGE…building a great product is no longer enough to guarantee success. The companies that become market leaders today don't simply engineer products, they engineer markets by intentionally shaping how customers think about a problem and its solution. Bruce explains that through category design, positioning, messaging, storytelling, and thought leadership, organizations can create demand before they ever scale demand generation.   KEY TAKEAWAYS: Great product engineering is table stakes. Lasting market leadership comes from intentionally engineering demand. Creating or redefining a category helps companies compete on their own terms instead of someone else's. CEOs, not marketers, must own market engineering because they control the resources needed to build awareness and shape perception. As AI makes product development faster and more accessible, differentiation will increasingly come from positioning, storytelling, and creating a market customers recognize and value.   WHAT I LOVE MOST…Bruce challenges one of the most common assumptions in business: that the best product wins. He makes a compelling case that the real winners are the companies that teach the market how to think before anyone else does.   Running Time: 29:29 Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Bruce Online: LinkedIn Website   Bruce's Book:  Market Engineering: Because Markets Don't Build Themselves

Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, Roger and I dive into Beyond Network Economics.    THIS EPISODE IS PERFECT FOR…business leaders, marketers, founders, and anyone looking to build deeper customer loyalty by creating experiences people want to be part of.   TODAY'S MAIN MESSAGE…for years, businesses have focused on network effects: adding more customers to create more value. Roger argues that's no longer enough. Instead, the companies pulling ahead are creating "worlds" that customers genuinely want to belong to, where the relationships between customers become just as valuable as the product itself. Through examples like TikTok, Hermès, Nike, Starbucks, and Ford, Roger explains why building community may be the next evolution of strategy.   KEY TAKEAWAYS: Network effects helped build today's biggest technology companies but they aren't an unbeatable competitive advantage. The strongest brands create communities where customers want to interact with one another. Companies that disrupt or ignore their customer communities risk damaging long-term loyalty. Strategy should focus on creating experiences and relationships, not simply acquiring more users. Brands that successfully shape a world around their customers create advantages that competitors struggle to replicate.   WHAT I LOVE MOST…Roger challenges the idea that customers are simply individuals to acquire. Instead, he reminds us that the strongest businesses create communities people genuinely want to belong to. That's a much more durable competitive advantage.   Running Time: 29:10   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Roger Online: LinkedIn Website

Welcome to the What's Next! Podcast with Tiffani Bova.    My guest this week is Garrett Sutton who is an entrepreneur and author. He is the co-author of Sports Heaven, The Birth of ESPN. While ESPN is now one of the most influential media brands in the world, its beginning was anything but certain. It had an idea that many people doubted a business model that had never been proven and a future that very few people could actually see. What makes this story so relevant today isn't sports. It's what it teaches us about entrepreneurship, innovation, conviction, and recognizing opportunities before the rest of the market catches up.   THIS EPISODE IS PERFECT FOR…entrepreneurs, founders, and business leaders looking to recognize opportunities, navigate uncertainty, and build conviction before everyone else sees the vision.   TODAY'S MAIN MESSAGE…many of today's biggest success stories seem obvious in hindsight, but they rarely feel that way in the moment. Garrett shares the entrepreneurial lessons behind ESPN's unlikely rise, from spotting an unmet need to making bold decisions when few others believed the idea would work. Through the story of founder Bill Rasmussen, he explores how vision, timing, partnerships, and persistence come together to turn an unconventional idea into an industry-defining business.    KEY TAKEAWAYS: Great opportunities often look impossible before they look inevitable. Timing can be just as important as having the right idea. Strong partnerships can accelerate growth beyond what entrepreneurs can accomplish alone. Vision requires the confidence to move forward despite skepticism.   WHAT I LOVE MOST…this story isn't really about ESPN. It's about having the courage to believe in an opportunity before anyone else can see it. That's a lesson every entrepreneur can apply.   Running Time: 25:54   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Garrett Online: LinkedIn   Garrett's Book:  Sports Heaven: The Birth of ESPN

Welcome to the What's Next! Podcast with Tiffani Bova.    My guest today is Dr. David Bach, founder and CEO of Optios. David is a physician, neuroscientist, serial entrepreneur, and someone who spent years studying how elite performers from military pilots and financial traders to professional athletes make decisions under pressure. His work draws on more than $350 million of DARPA-backed neuroscience research to explore how AI and humans can work together more effectively in real time.    THIS EPISODE IS PERFECT FOR…leaders, technologists, and innovators who want to better understand how AI can enhance, not replace, human performance.   TODAY'S MAIN MESSAGE…we've spent years asking how AI can become smarter, but David argues we're asking the wrong question. The next breakthrough won't come from AI knowing more. It will come from AI understanding the people it's working with. Drawing on neuroscience research and work with elite performers, David explains how context, physiology, and cognitive awareness can help AI become a more effective partner in learning, decision-making, and performance.    KEY TAKEAWAYS: Context is essential for AI to become truly useful. Human-machine teaming outperforms either one alone. Physiological awareness can dramatically improve learning and decision-making. AI should augment human judgment, not replace it. The future of AI depends on understanding people, not just processing information.   WHAT I LOVE MOST…David's Iron Man analogy perfectly captures where AI is headed. The greatest opportunity isn't replacing people with technology. It's creating a seamless partnership where each makes the other better.   Running Time: 31:36   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find David Online: LinkedIn

Welcome to the What's Next! Podcast with Tiffani Bova.    My guest is Eric Ries, someone who has changed the way founders and companies think about innovation, experimentation, and growth through The Lean Startup. After spending decades helping companies scale, Eric has started asking a very different question: why do so many successful companies slowly become the thing they once set out to disrupt? His new book, Incorruptible, explores this.   THIS EPISODE IS PERFECT FOR…founders, executives, and business leaders who want to build organizations that stay true to their mission as they grow.   TODAY'S MAIN MESSAGE…most companies don't lose their values overnight, they drift away from them one decision, one incentive, and one compromise at a time. Eric argues that this kind of organizational corruption isn't caused by bad people, but by systems that reward short-term thinking over long-term purpose. He explains why mission, governance, and incentives must work together if companies want to grow without losing what made them successful in the first place. Most importantly, he reminds us that building a great company isn't just about scaling but about creating an organization that can stay true to its purpose over time.   KEY TAKEAWAYS: • Organizational drift happens gradually, not all at once. • A mission should guide decisions long after a company begins to scale. • Long-term value is created by serving customers and employees first. • Great companies are intentionally built to resist corruption.   WHAT I LOVE MOST…Eric's bridge analogy perfectly captures the challenge leaders face. Corruption isn't inevitable, it happens when organizations are built with the wrong materials. Eric reminds us that leaders have the opportunity to design them differently from the start.   Running Time: 36:18   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Eric Online: LinkedIn Website How Is Incorruptible Going?   Eric's Book: Incorruptible: Why Good Companies Go Bad... and How Great Companies Stay Great  

Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In our tenth episode, Roger Martin interviews me about my book, Growth IQ.    THIS EPISODE IS PERFECT FOR…leaders looking to accelerate growth, make better strategic choices, and connect strategy with execution.   TODAY'S MAIN MESSAGE…many organizations approach growth as if there's a single initiative that will unlock results. Roger and Tiffani challenge that idea, arguing that sustainable growth comes from understanding all of the options available and making deliberate choices about which ones to pursue. They discuss the ten growth pathways Growth IQ was built around, how leaders can combine those pathways for greater impact, and why context and sequencing matter just as much as the choices themselves.   KEY TAKEAWAYS: Growth is rarely driven by a single initiative. Strong strategies come from making deliberate choices. Combining growth pathways creates greater impact than pursuing one in isolation. Existing customers are often the biggest growth opportunity. Sales execution and strategy must be developed together.   WHAT I LOVE MOST…Roger's reminder that you can't make decisions about categories you don't know exist. The more complete your view of the options available, the better your strategic choices become.   Running Time: 34:09   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Roger Online: LinkedIn Website

Welcome to the What's Next! Podcast with Tiffani Bova.    My guest this week is Caroline Stokes, a leading strategist, executive coach, Thinkers 50 Radar honoree, and author of AfterShock to 2030. Her work focuses on helping leaders navigate reinvention in a world where the old playbooks may no longer apply. While we spend a lot of time talking about AI, disruption and transformation, Caroline argues that the real challenge may be something deeper: how leaders adapt themselves before they try to transform everyone else.    THIS EPISODE IS PERFECT FOR…leaders navigating the changes of our world who want to stay relevant, help their teams adapt, and build confidence in an increasingly uncertain future.   TODAY'S MAIN MESSAGE…many leaders are focused on transforming their organizations, but Caroline argues that the real challenge is transforming themselves first. As AI, economic uncertainty, and societal shifts accelerate simultaneously, old leadership playbooks are becoming less effective. Caroline explains why curiosity, continuous learning, and self-reinvention are now essential leadership skills. She also explores how leaders can use AI thoughtfully without losing the human connection that drives trust, collaboration, and meaningful change.   KEY TAKEAWAYS: Curiosity is one of the most important skills leaders can develop. AI should enhance human collaboration, not replace it. Transformation starts with personal reinvention. Fear slows adaptation while experimentation accelerates learning. Leaders must help people navigate change, not just announce it.   WHAT I LOVE MOST…Caroline's reminder that it's never too late to become a "learn-it-all" instead of a "know-it-all." In a world changing this quickly, curiosity may be the most valuable leadership advantage we have.   Running Time: 29:40 Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X    Find Caroline Online: LinkedIn Website   Caroline's Book: AfterShock to 2030: A CEO's Guide to Reinvention in the Age of AI, Climate, and Societal Collapse

Welcome to the What's Next! Podcast with Tiffani Bova.    This week we're talking about something almost every leader is wrestling with right now: why transformation is so hard even when they know they need to change. My guests are Phil Lebrun and Jana Werner, co-authors of The Octopus Organization, a book that challenges the traditional way companies are structured and led.    THIS EPISODE IS PERFECT FOR…leaders navigating transformation and growth who want to build organizations that can meet the level of change.    TODAY'S MAIN MESSAGE…most organizations approach change as a transformation project with a clear beginning and end. Jana and Phil challenge that idea, arguing that the current environment requires organizations to continuously adapt, learn, and respond rather than rely on top-down change initiatives. In this conversation, they explain why so many transformation efforts fail, how bureaucracy and rigid structures slow organizations down, and why behavior change matters more than new technology or organizational charts.    KEY TAKEAWAYS… Transformation is often overused when continuous adaptation is what organizations really need. Behavior change matters more than organizational charts or new technology. Bureaucracy grows when organizations prioritize control over learning. Curiosity and psychological safety fuel innovation and adaptability. Leaders create lasting change by empowering the people closest to the work.   WHAT I LOVE MOST… Phil and Jana challenge the idea that transformation is something you complete. The organizations that thrive are the ones that treat learning and adaptation as part of everyday work.   Running Time: 29:13   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X   Find Phil Online: LinkedIn    Find Jana Online: LinkedIn    Phil and Jana's Substack:  The Octopus Organization   Phil and Jana's Book:  The Octopus Organization: A Guide to Thriving in a World of Continuous Transformation    

Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we're talking about the four key characteristics of strategic thinking.   THIS EPISODE IS PERFECT FOR…anyone who wants to strengthen their strategic thinking and make better decisions in complex, uncertain environments.   TODAY'S MAIN MESSAGE…many people think strategy is about making plans, setting goals, or controlling outcomes. Roger argues that strategic thinking starts by accepting the opposite: the most important variables are often the ones you don't control. Customers, competitors, and markets will ultimately do what they want to do. The strategist's job is to influence those outcomes by thoughtfully configuring everything within their control. In this conversation, Roger breaks down the four key characteristics of strategic thinkers. Together, he and Tiffani explore how these skills can be developed and why strategic thinking is less about innate talent and more about deliberate practice.   KEY TAKEAWAYS: Strategic thinkers focus on influencing outcomes they cannot directly control. The best decisions come from combining quantitative and qualitative information. Strong strategies emerge when multiple variables are considered simultaneously. Strategic thinking is a learnable skill that improves through practice and training.   WHAT I LOVE MOST…Roger's reminder that strategic thinking is not something you're born with. Too often, people assume strategy is reserved for a select few with a natural gift for seeing around corners. Instead, Roger reframes strategic thinking as a set of skills that anyone can develop.   Running Time: 31:02   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Roger Online: LinkedIn Website   Show Summary on Substack  

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm delighted to speak with Denise Persson. She is the Chief Marketing Officer at Snowflake and co-author of Make It Snow: From Zero to Billions. Over the last 25 years, Denise has helped build and scale some of the most recognizable enterprise technology companies, including Snowflake, Apigee, and Genesis, guiding organizations through hyper-growth, IPOs, acquisitions, and major market shifts. What I really love about Denise's perspective is that she understands growth isn't just about demand generation or pipeline, it's about building the operational alignment, customer trust, and internal culture that allow companies to scale sustainably. So today we're going to dive right into these topics.    THIS EPISODE IS PERFECT FOR…marketing leaders and growth-focused executives helping teams stay aligned while navigating rapid change and ambitious growth goals.   TODAY'S MAIN MESSAGE…many companies believe growth comes from moving faster, launching more campaigns, or constantly evolving their message. Denise argues the opposite. Drawing from her experience helping scale Snowflake into one of the most successful technology companies in the world, Denise explains why some of the biggest growth opportunities come from creating clarity and not complexity. Denise and Tiffani discuss what happens when organizations grow faster than their processes, why customer advocacy is more powerful than any marketing campaign, and how leaders can balance innovation with consistency.    KEY TAKEAWAYS: Category creation succeeds when customers immediately understand the value. Consistency creates trust for customers, employees, and partners. Hypergrowth often exposes gaps in leadership, hiring, and alignment. Strong data foundations are essential for personalization and AI success.   WHAT I LOVE MOST…Denise's perspective that growth isn't always about doing more. It's often about creating more clarity. In a business environment that constantly encourages organizations to move faster, add more, and chase the next opportunity, her reminder that consistency builds trust feels especially important.    Running Time: 35:00   Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X    Find Denise Online: LinkedIn

Welcome to the What's Next! Podcast with Tiffani Bova.    Today's conversation is about reinvention, resilience, and what it really means to lead when the pressure is at its highest. My guest is George Barrios, former co-president of WWE and the architect behind some of the biggest media and sports deals in history and author of the new book, Sometimes Wrong, But Never in Doubt.    THIS EPISODE IS PERFECT FOR…leaders, ambitious professionals, entrepreneurs, and anyone navigating career pivots, high-pressure decisions, or uncertainty while trying to grow with confidence and conviction.   TODAY'S MAIN MESSAGE…success isn't built on having all the answers but having the conviction to move forward before certainty arrives. George Barrios is a master at this: from helping transform WWE into a global media powerhouse to navigating a very public firing and reinvention, George explains why resilience, continuous learning, and a willingness to take calculated risks are what truly shape long-term success. Throughout the conversation, George and Tiffani explore the difference between confidence and arrogance, why leaders must stay in constant learning mode, and how reading, writing, and developing a strong point of view can separate great leaders from passive participants.   KEY TAKEAWAYS: Conviction comes from preparation and doing the work. Confidence and ego can look similar, but they are not the same. Reading and writing are essential leadership habits. Big opportunities often require moving before certainty exists. Failure is often part of the path toward meaningful success. Leaders grow faster when they actively develop their own point of view.   WHAT I LOVE MOST…George's perspective that confidence isn't something you're born with but something you build through curiosity, preparation, and action. His insight that "being passive creates self-doubt" feels especially important right now in a world where so many people are waiting for permission, certainty, or someone else to guide them forward.   Running Time: 26:00   Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X    Find George Online: LinkedIn Website   George's Book: Sometimes Wrong but Never in Doubt

Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we're rethinking Warren Buffett's "moat" metaphor for competitive advantage.   THIS EPISODE IS PERFECT FOR…leaders, entrepreneurs, strategists, and innovators who want to build a sustainable competitive advantage instead of competing in a race to the bottom.   TODAY'S MAIN MESSAGE…most companies think about competitive advantage as something static, or what Warren Buffett famously coined the "moat" that protects the business from competitors. But Roger argues that this metaphor falls short in this day and age and introduces a more dynamic way to think about strategy: moving through "rooms" ahead of competitors. Roger explores why the best companies stay curious, how customer observation leads to innovation, why benchmarking can actually hurt differentiation, and how asking different questions is often the foundation of breakthrough growth.   KEY TAKEAWAYS: Competitive advantage must evolve constantly, it can't stay static. Customer observation often reveals opportunities data alone misses. Benchmarking competitors too closely can limit innovation. Sustainable growth comes from continuously moving to the "next room."   WHAT I LOVE MOST…Roger's perspective that competitive advantage is about continually evolving faster than your competitors. His "rooms" metaphor is such a powerful way to visualize innovation, customer learning, and staying ahead by asking smarter questions over time.   Running Time: 30:44   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Roger Online: LinkedIn Website   Show Summary on Substack

Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we discuss how your current actions impact your strategy.   THIS EPISODE IS PERFECT FOR…leaders, executives, entrepreneurs, and teams trying to improve results without getting stuck chasing the "perfect" strategy.   TODAY'S MAIN MESSAGE…whether you claim it or not, you already have a strategy. It's reflected in the choices you're making every day. In this episode, Roger and Tiffani unpack one of the biggest misconceptions in business: the belief that strategy is something you create from scratch during a planning session. Roger explains that every company already has a strategy because every organization is making choices about investments, hiring, marketing, products, customers, and priorities. The real question is whether those choices are producing the results you want.   KEY TAKEAWAYS… Your current results are the outcome of the strategic choices you've already made. Strategy fails when leaders expect immediate results from long-term decisions. Chasing the "perfect strategy" often delays meaningful progress. Betterment comes from continuously improving the biggest problems first. Writing down assumptions helps leaders evaluate whether a strategy is truly working over time.   WHAT I LOVE MOST…Roger's emphasis on "betterment" over perfection. Instead of trying to engineer one flawless strategy that solves everything forever, he encourages leaders to continuously improve the choices creating the biggest pain points.   Running Time: 27:38   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Roger Online: LinkedIn Website   Show Summary on Substack  

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm thrilled to welcome Cheryl Strauss Einhorn, author, decision strategist, and creator of The Area Method. Her new book, The Human Edge, really challenges a core assumption we're all making right now that more technology automatically leads to better outcomes. What I love about her work is that it's not anti-AI, it's pro-human. She gives us a framework to think more clearly, challenge what we're seeing, and ultimately make decisions with more confidence and intention. Because at the end of the day, the question isn't whether we'll use AI, it is whether we will lead it or it will lead us.    THIS EPISODE IS PERFECT FOR…anyone using AI in their work and wondering how to make better decisions without losing their human edge.   TODAY'S MAIN MESSAGE…AI can make you faster but it doesn't automatically make you better. Cheryl breaks down why decision-making, not technology, is the true competitive advantage. While AI can accelerate research, generate ideas, and even mirror your voice, it lacks context, judgment, and an understanding of what truly matters to you. Cheryl introduces the concept of "strategic stops" which are intentional moments to reflect, question assumptions, and ensure you're solving the right problem in the first place.   KEY TAKEAWAYS… AI is only as good as the context you give it. Without that critical piece, you risk getting answers that sound right but aren't useful. Strategic pauses ("friction") improve decisions by helping you question assumptions and refine your thinking. AI can reinforce bias or limit perspective if you don't actively challenge its outputs. The most important decisions still require human judgment especially when stakes are high and outcomes are uncertain. The future belongs to strong decision-makers, not just companies with the best AI tools.   WHAT I LOVE MOST…Cheryl's perspective that AI isn't replacing thinking but is actually demanding better thinking. The idea that we're all "chief deciders" in our own lives is a powerful reminder: no matter how advanced the technology gets, the responsibility to think critically is still ours.   Running Time: 25:56   Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X    Find Cheryl Online: LinkedIn Website   Cheryl's Book: The Human Edge: Smarter Decisions in the Age of AI

Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we discuss the concept of what would have to be true for something to be a good idea.   THIS EPISODE IS PERFECT FOR…anyone frustrated by endless debates who wants a smarter way to make strategic decisions.   TODAY'S MAIN MESSAGE…most teams get stuck arguing about what's true when the better question is what would have to be true. In this conversation, Roger reframes one of the most common breakdowns in strategy: teams debating data, context, and "facts" without ever moving forward. Instead of trying to prove what's true today, he introduces a more powerful approach, working backward from a future outcome and asking what conditions must exist for it to succeed.   KEY TAKEAWAYS… "What would have to be true" shifts teams from arguing about data to aligning on logic. Strong strategies often make something true that isn't true yet. Breaking goals into assumptions exposes whether a plan is realistic or wishful thinking.   WHAT I LOVE MOST…the idea that strategy isn't about proving you're right, it's about testing whether your thinking holds up. When you shift from "this is true" to "what would have to be true," the conversation changes completely. It removes ego, surfaces assumptions, and forces clarity.    Running Time: 27:35   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Roger Online: LinkedIn Website   Show Summary on Substack

Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we discuss how being too busy sabotages your strategy.    THIS EPISODE IS PERFECT FOR…leaders and high-performers who feel constantly busy (or burned out) and want a more strategic way to manage their time and energy.   TODAY'S MAIN MESSAGE…being busy isn't a badge of honor. It's often a signal that your personal strategy isn't working. In this episode, Roger reframes busyness as a strategic failure, not a productivity win. If you're constantly overwhelmed, it likely means you haven't clearly defined where to focus your time, how to create the most value, and what to stop doing.   KEY TAKEAWAYS… Constant busyness is often a sign of a weak or unclear personal strategy. You have fixed capacity so where you spend your time matters more than how much you work. Strategy is as much about what you don't do as what you do. Subtracting low-value work is the fastest way to create more impact. Investing time upfront (in people, systems, and planning) pays off long-term.   WHAT I LOVE MOST…the emphasis on subtraction over addition.So many people think the path to more impact is doing more but Roger shows that the real leverage comes from removing what doesn't matter and doubling down on what does.   Running Time: 25:36   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Roger Online: LinkedIn Website   Show Summary on Substack

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm thrilled to welcome Dr. Vivienne Ming to the show. She's a theoretical neuroscientist, AI expert, and what she calls a "professional mad scientist for the public good." She's also fabulous in person and one of my go-tos whenever I have a question about these topics because her work challenges the idea that we should compete with machines and instead pushes us to become more human, not less.    THIS EPISODE IS PERFECT FOR…anyone trying to understand how to stay relevant in an AI-driven world and how to use technology to become more human, not less.   TODAY'S MAIN MESSAGE…we've spent the last decade building AI that can operate without us, but that may be the wrong goal entirely. Vivienne challenges the dominant narrative around artificial intelligence, arguing that the real opportunity isn't automation or efficiency, it's hybrid intelligence. The most powerful outcomes happen when humans and machines work together, not when one replaces the other.   KEY TAKEAWAYS… AI alone is powerful, but human + AI ("hybrid intelligence") is the most effective combination for solving complex problems. The real differentiator in an AI world is your ability to explore unknown, messy, "ill-posed" problems. Using AI to challenge your thinking—not replace it—leads to better outcomes and deeper insights.   WHAT I LOVE MOST…the idea that AI shouldn't make life easier, it should make your thinking better. The people who win in this new world aren't the ones who automate everything… they're the ones who stay deeply engaged, ask better questions, and use AI as a thought partner.   Running Time: 37:22   Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X    Find Vivienne Online: LinkedIn Website   Vivienne's Book: Robot-Proof: When Machines Have all the Answers, Build Better People

The structural shift facing MSPs is the rapid movement from the traditional “model era” to the “orchestration era,” driven by accelerated adoption of artificial intelligence (AI) and changing vendor enablement programs. This transition is fueled by companies such as Salesforce and technology directions from hyperscalers, with emerging research from the Futurum Group indicating that AI is not only enabling automation but also redefining service delivery models and expanding the roles required from channel partners. Vendors are continually accelerating product and service updates—cited as multiple releases per year—which is shortening adoption cycles and pressuring MSPs to adapt at a speed not previously required. Primary evidence centers on the introduction of the “Frontier partner” concept, which refers to AI-first, outcome-driven service organizations moving beyond hours-for-dollars into models focused on deep technical co-development with clients. According to research referenced by Tiffani Bova, 85% of MSPs expect AI consulting to be a top growth driver. However, there is a documented gap between expectation and execution, with adoption lagging despite broad anticipation. The episode highlights that small businesses may adopt AI more quickly than large enterprises due to operational flexibility, but both MSPs and clients face substantial risk if internal skills, governance, and data practices do not keep pace. Supporting developments include ongoing commoditization of standardized IT support, as self-healing technologies and direct vendor intervention decrease the margins associated with legacy break-fix and support models. The episode also points to the increasing importance of data quality, governance, and sovereignty as core requirements for realizing value from AI tools. New operational hazards arise around energy consumption for compute, increased complexity from multi-vendor agent orchestration, and persistent risks linked to security governance as clients independently adopt AI solutions—sometimes beyond the reach of MSP controls. Operationally, these shifts increase vendor dependency and drive up the need for continual skills renewal within MSP organizations. Pricing for traditional services faces compression, placing more emphasis on adding value layers such as data orchestration, AI-driven workflow optimization, and governance consulting. Service providers are exposed to heightened contract risk when AI outcomes diverge from human oversight, and are required to implement new governance practices to manage data quality and security concerns. The key risk is that lagging adaptation could convert opportunity into obsolescence, particularly as both vendors and clients accelerate their pace of change. Supported by: ScalePadZero Networks  

Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we discuss whether OKRs, or Objectives and Key Results, actually help you win or whether they're masquerading as strategy.   THIS EPISODE IS PERFECT FOR…leaders and operators who are frustrated with OKRs, unclear metrics, or goals that feel disconnected from reality and want a smarter way to connect strategy to execution.   TODAY'S MAIN MESSAGE…we often treat OKRs like a magic solution, but according to Roger, they're only as good as the strategy behind them. Too many organizations jump straight from setting big goals (the "O") to measuring results (the "KR") without doing the hard work in between. That missing middle—where to play, how to win, and what capabilities are required—is what actually makes goals achievable.   KEY TAKEAWAYS… OKRs fail when there's no strategy connecting the objective to the results. Measurement helps but not everything that matters can be measured. The "middle three boxes" (where to play, how to win, capabilities) determine success. Many OKRs are unrealistic because they're based on assumptions, not strategy. When goals aren't achievable, adjust the strategy or reset the goal.   WHAT I LOVE MOST…Roger's reminder that metrics don't create outcomes but strategy does. This is such an important shift, especially for teams stuck chasing numbers that were never grounded in reality.   Running Time: 25:36 Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Roger Online: LinkedIn Website   Show Summary on Substack

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm thrilled for this show for so many reasons. Today's guest has spent his career challenging how we think about people at work, what drives performance, what builds great teams and what actually helps people thrive. Marcus Buckingham is a New York Times bestselling author and a friend and one of the original pioneers of the strength movement. And now in his new book, Design Love In, he takes that thinking even further, arguing that love, when designed intentionally into how we lead and operate, is one of the most powerful forces in business.   THIS EPISODE IS PERFECT FOR…leaders, managers, and individuals who want to better understand what drives high performance and how to build roles and teams around what people naturally do best.   TODAY'S MAIN MESSAGE…We've been taught to focus on improving our weaknesses but that approach is fundamentally flawed. In this conversation, Marcus explains why excellence comes from doubling down on strengths, not fixing what's broken. He shares how organizations can unlock performance by designing roles around what people love to do, why engagement surveys often miss the mark, and how leaders can create environments where individuals thrive by doing more of what energizes them.   KEY TAKEAWAYS: People grow most when they invest in what they naturally do best. High performance comes from aligning work with what energizes individuals. Traditional feedback and engagement systems often overlook individual strengths. Great leaders focus on outcomes while allowing flexibility in how work gets done.   WHAT I LOVE MOST…Marcus' reminder that excellence isn't built by fixing weaknesses but by understanding and using your strengths every day. It's a simple shift, but it completely changes how we think about performance.   Running Time: 40:16   Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X    Find Marcus Online: LinkedIn Buckingham Institute   Marcus' Book: Design Love In: How to Unleash the Most Powerful Force in Business

Welcome to the What's Next! Podcast with Tiffani Bova.    This week's guest is someone whose work has shaped how millions of people think about their work, their strengths, and their lives. Tom Rath is a #1 New York Times bestselling author whose books, including Strengths Finder 2.0, have sold more than 10 million copies worldwide and transformed how organizations develop talent. For more than two decades, Tom has studied what helps people thrive at work and in life from strengths and wellbeing to leadership and meaning. His latest book, What's the Point? explores one of the most important questions we can ask: how do we turn purpose into something we actually live every day?    THIS EPISODE IS PERFECT FOR…anyone who wants to do more meaningful work, lead with intention, and better align their strengths with how they show up every day.   TODAY'S MAIN MESSAGE…80% of us go through our lives not doing what we're best at and that disconnect has a massive impact on our energy, engagement, and overall well-being. In this conversation, Tom challenges the idea that success comes from fixing weaknesses and instead makes the case for investing in what you naturally do best. He breaks down how leaders can create environments where people thrive, why well-being and performance are more connected than most organizations realize, and how small, intentional shifts can help you get more out of your work and your life.   KEY TAKEAWAYS: Your greatest opportunity for growth comes from investing in your natural strengths, not fixing every weakness. Well-being is directly tied to performance, decision-making, and long-term success. People do their best work when they feel energized, not just productive. Leaders play a critical role in helping others discover and use what they do best.   WHAT I LOVE MOST…Tom's reminder that doing your best work isn't about pushing harder, it's about aligning what you do every day with what naturally gives you energy and purpose.   Running Time: 28:55   Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X    Find Tom Online: LinkedIn Website   Tom's Book: What's the Point? Turning Purpose Into Your Daily Superpower

Welcome to the What's Next! Podcast with Tiffani Bova.   This week, I'm super excited to have Jon McNeill on the show. Jon's resume reads like a playbook. He was appointed by Elon Musk as president of Tesla after an introduction from Meta's Sheryl Sandberg. During his tenure, he helped scale revenue from $2 billion to $20 billion in 30 months. He later served as CEO of Lyft doubling revenue and leading the company's IPO. Today he co-founds and scales companies at DVx Ventures where he has launched 12 ventures and delivered 6x return to investors. His leadership experience spans every stage of growth, founder, CEO, board member at GM, Lululemon, and CrossFit. He also collaborated with historian Walter Isaacson to write The Algorithm, the first book written by any of Elon's direct reports.   THIS EPISODE IS PERFECT FOR…leaders, executives, and founders who want to scale innovation and speed without burning out their teams. If you've ever wondered how Tesla moved faster than traditional companies or how to build high-performing teams under extreme pressure, this episode will change how you think about leadership at scale.   TODAY'S MAIN MESSAGE…hypergrowth doesn't happen by chance. Jon shares the leadership principles and operating systems that allowed Tesla to scale quickly and consistently. In this conversation, he explains why innovation isn't just about smart ideas but about simplifying processes, removing friction, and giving teams the clarity and focus to execute at high intensity. He also shares why great leaders know where to get involved and where to step back, and how to build cultures where people feel empowered to solve big problems.   KEY TAKEAWAYS: Hypergrowth succeeds when leaders simplify processes and remove unnecessary friction. High-performing teams operate like "special forces," focused on the right problems during core hours. Leaders scale by knowing which decisions require their involvement and which they can delegate. Speed and performance don't come from working more hours, they come from working smarter. WHAT I LOVE MOST…Jon's reminder that breakthrough results come from designing the system, not burning out people. His story shows that you can move fast, scale big, and innovate without sacrificing clarity, focus, or humanity.   Running Time: 38:59   Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X    Find Jon Online: LinkedIn   Jon's Book: The Algorithm: The Hypergrowth Formula That Transformed Tesla, Lululemon, General Motors, and SpaceX 

Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we discuss what makes a great strategist.   THIS EPISODE IS PERFECT FOR…leaders, strategists, and executives who want to strengthen their strategic thinking and better understand what separates great strategists from good planners.   TODAY'S MAIN MESSAGE…great strategy doesn't come from intellectual brilliance alone. Roger says the best strategists develop a mindset rooted in humility, curiosity, and practice. In this episode, Roger makes the case that great strategy starts with a deep understanding of customers and evolves through experimentation in complex systems.   KEY TAKEAWAYS Strategy should begin with a deep understanding of customers and their needs. Overreliance on data analytics can limit creativity and strategic thinking. Data should inform judgment, not replace it. Great strategists invent the future rather than simply extrapolating from the past.   WHAT I LOVE MOST…Roger's reminder that strategy is a skill anybody can learn. Even leaders like A. G. Lafley became great strategists through years of experimentation and learning. It's a powerful reminder that anyone can get better at strategy with practice.   Running Time: 25:51 Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Roger Online: LinkedIn Website   Show Summary on Substack

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I have the pleasure of welcoming Claude Silver to the show. She is on a mission to revolutionize leadership talent and workplace culture. She is the world's first Chief Heart Officer at VaynerX and partners with CEO Gary Vaynerchuk to drive their success. Claude has earned Campaign's U.S. Female Frontier Award and Adweek's Changing the Game Award. She is also the author of the new book, Be Yourself at Work.    THIS EPISODE IS PERFECT FOR…leaders who want to build high-performing teams without sacrificing humanity.    TODAY'S MAIN MESSAGE…in this conversation, Claude shares why she believes AI should enhance human potential and not replace it. She explains why burnout is often a leadership system's problem rather than a personal failure. And she challenges managers to create cultures where people feel safe enough to speak up, honest enough to name their imposters, and supported enough to grow.   KEY TAKEAWAYS: AI should enhance human capability while preserving meaningful human connection. Emotional fluency allows leaders to choose their response instead of reacting impulsively. Energy management matters more than time management in preventing burnout. Psychological safety creates the conditions for belonging and high performance. Leaders scale culture by modeling self-awareness and vulnerability first.   WHAT I LOVE MOST…Claude reframes leadership as something deeply personal before it's organizational. You can't build belonging for others if you haven't built awareness in yourself. Her reminder that "you are the CEO of you" feels especially powerful in a world that's moving faster than ever.   Running Time: 26:15   Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X    Find Claude Online: Website LinkedIn   Claude's Book: Be Yourself at Work: The Groundbreaking Power of Showing Up, Standing Out, and Leading from the Heart

Welcome to the What's Next! Podcast with Tiffani Bova.  This week, I'm really excited to have Dr. Linda Hill back on the show. She's a top-ranked thinker on Thinker's 50 List and the Wallace Brett Donnan Professor of Business Administration at Harvard Business School. Linda doesn't just study leadership; she studies the chemistry of how humans actually get big things done together. She's the co-author of the management Bible, as I like to say, Collective Genius, and the viral HBR hit, Why Great Innovations Fail to Scale. She has a new book coming out called Genius at Scale.  THIS EPISODE IS PERFECT FOR…leaders who want to build organizations where innovation isn't left to chance but is built into how people work together every day. TODAY'S MAIN MESSAGE…innovation doesn't happen because you hire a few creative people or run a brainstorming session. According to Linda, real innovation results from disciplined leadership and intentional culture-building. In this conversation, Linda shares what leaders often get wrong about creativity, how to foster productive disagreement without chaos, and why collaboration, experimentation, and learning must be embedded into the system.  Key Takeaways: Innovation requires disciplined leadership, not just creative talent or good ideas. Collective genius emerges when leaders cultivate both safety and accountability. Productive conflict strengthens ideas when it is structured and purposeful. Experimentation must be normalized to enable continuous learning. Culture determines whether innovation thrives or stalls. WHAT I LOVE MOST…I love Linda's perspective that innovation is not about having all the answers as a leader, it's about building the conditions where great answers can emerge from the group. This shifts the role of leadership from being the smartest person in the room to being the architect of the environment where smart thinking can happen. Running Time: 31:02 Subscribe on iTunes Find Tiffani Online: LinkedIn Facebook X Find Linda Online: LinkedIn Linda's Book: Genius at Scale: How Great Leaders Drive Innovation

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm thrilled to welcome Daniel Coyle to the show. He has spent the last two decades acting as a performance detective for some of the most elite organizations on the planet. While you may know him as the New York Times bestselling author of The Talent Code and The Culture Code, Dan's real work happens in the trenches. He served as a special advisor to the Cleveland Guardians. And work closely with Navy SEAL teams, Google, and top soccer academies to decode one simple question: why do some groups click while others crumble? He specializes in micro behaviors and the tiny repeatable signals that turn a group of talented individuals into a flourishing ecosystem.    THIS EPISODE IS PERFECT FOR… leaders who want their teams to truly click. This conversation will shift how you think about performance, connection, and culture.   TODAY'S MAIN MESSAGE…we tend to believe that if you put talented people together, you'll automatically get a talented team. Daniel challenges that assumption. He says what actually determines whether a group flourishes isn't just individual ability, it's what happens in the space between people. Through real-life examples, Daniel shows the key ingredients to a flourishing team.    Key Takeaways: Talented individuals do not automatically create high-performing teams. Status management kills creativity, speed, and collaboration. The best leaders create space for agency and shared ownership. Questions build connection faster than answers do.  Flourishing combines performance with meaning and human energy.   WHAT I LOVE MOST…Daniel reframes leadership as creating moments where people feel they matter both as individuals and as contributors to something bigger. That simple shift from managing performance to cultivating meaning changes everything.   Running Time: 28:26   Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X    Find Daniel Online: LinkedIn Website   Daniel's Book: Flourish: The Art of Building Meaning, Joy, and Fulfillment

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win. In this episode, we dissect the difference between strategy and planning.    THIS EPISODE IS PERFECT FOR…leaders who want to sharpen their thinking and make better strategic choices. If you're responsible for direction, decisions, or results, this conversation will challenge how you think about strategy.   TODAY'S MAIN MESSAGE…in this episode, Roger makes the case that real strategy is about making choices and accepting the trade-offs that come with them. He explains why too many organizations avoid hard decisions, how that avoidance weakens execution, and what it actually takes to build a coherent, winning strategy.    Key Takeaways: Strategy requires making clear, deliberate choices about where to play and how to win. Avoiding trade-offs leads to diluted focus and mediocre results. A strong strategy aligns resources, decisions, and behaviors around a single direction. Leaders must be willing to say no in order to build something truly differentiated. Execution improves dramatically when strategic choices are clearly understood.   WHAT I LOVE MOST…Roger's insistence that strategy isn't complicated but it's uncomfortable. The real challenge isn't intelligence or frameworks; it's the willingness to commit to choices and live with the consequences. That reframes leadership in such a practical, grounded way.   Running Time: 25:39 Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Roger Online: LinkedIn Website   Show Summary on Substack

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He's the author of the amazing book, Playing to Win, and together, we're exploring the true meaning of strategy and how it's often misunderstood or misapplied in business today.   THIS EPISODE IS PERFECT FOR…CEOs, strategy leaders, and executives who want a clearer, more disciplined way to think about strategy. If you've ever questioned whether your strategy is actually driving customer behavior, this episode is for you.   TODAY'S MAIN MESSAGE…in this conversation, Roger revisits the most common ways organizations misunderstand strategy and explains why those misunderstandings persist. He walks through what real strategy requires, why execution often fails even when teams are aligned, and how leaders can move beyond planning frameworks to make decisions that actually lead to winning.   KEY TAKEAWAYS… Strategy succeeds only when choices reinforce one another and point toward a clear outcome. Many organizations confuse strategy with planning, which leads to activity without impact. Customer behavior is the ultimate test of whether a strategy is working. Poor strategic outcomes are often the result of incomplete or misaligned choices. Strong strategy requires leaders to be explicit about what they will and will not do.   WHAT I LOVE MOST…I love how Roger cuts through the noise and insists that strategy isn't mysterious, it's just demanding. His clarity around choice, discipline, and customer behavior challenges leaders to stop hiding behind complexity and start owning the real decisions required to win.   Running Time: 26:59   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Roger Online: LinkedIn Website   Show Summary on Substack

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm excited to welcome Serin Silva to the show. She is a strategic advisor to women founders, CEOs, and leadership teams. She led integration communications for eight acquisitions in a single year at a billion-dollar telecom, helping bring Oracle's first CRM and human capital management platforms to market. She launched the original MSNBC digital brand for Microsoft, and drove strategy for an early food delivery robot long before it was cool. She led five restructures and turnarounds for mid-sized companies, doubled revenue for mid-market tech firms, and delivered 150% business increase in eight months by forcing the right business and mindset pivots, which is why I wanted her to join today.    THIS EPISODE IS PERFECT FOR…anyone feeling exhausted by trying to "push" alignment instead of creating it.   TODAY'S MAIN MESSAGE…drawing from her experience leading impressive acquisitions and product launches, Serin explains how leaders can shift from managing "by spreadsheet" to leading with human understanding. She discusses why high achievers often burn themselves out, how asking better questions changes outcomes, and what it really takes to guide people through change without losing momentum or yourself.   Key Takeaways: Leading change works best when leaders prioritize emotional alignment, not just operational efficiency. Asking better questions requires discipline, curiosity, and a willingness to challenge assumptions respectfully. Most resistance at work is emotional, even when it shows up as rational debate. Removing emotion from decision-making frameworks can unlock stalled progress and clarity.   WHAT I LOVE MOST…Serin's honesty about learning to temper her fire without losing it. Her insight that growth often comes from separating self-worth from outcomes is a powerful reminder for driven leaders who care deeply about their work.   Running Time: 29:20   Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X    Find Serin Online: LinkedIn Website

JP Elliott: Future of HR JP Elliott has decades of experience as a Talent and HR executive at companies like DICK’S Sporting Goods, McAfee, and Lenovo. He's seen the challenges HR professionals face in growing their careers and increasing their impact. He is the host of the Future of HR podcast and on a mission to help HR professionals increase their business impact and accelerate their careers. Leadership looks a little different if you head up a support role: human resources, IT, marketing, or finance. Often, we hear the term “business partner” used to describe what these leaders should be aiming for. In this conversation, JP and I explore how to shift from simply a “business partner” to a value creator. Key Points You’re not just an HR leader. You’re a business leader with HR expertise. Think like a CEO even if you're in HR. Do this to be moving beyond an execution-only mindset. Design talent strategies based on the future, not on the past. Build systems that reward outcomes, not bureaucracy. Build talent strategies that differentiate your business. Forecast leadership needs 3-5 years out and build a pipeline for critical roles. Four questions that CEOs are asking: Are we focused on the right strategic imperatives? Are we operating effectively and efficiently? Are we optimizing our business model to create competitive advantage? Do we have a plan for sustainable and profitable growth? Resources Mentioned Future of HR podcast by JP Elliott Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Start Managing Up, with Tom Henschel (episode 433) How to Solve the Toughest Problems, with Wendy Smith (episode 612) The Mindset to Help Your Organization Grow, with Tiffani Bova (episode 633) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I have the honor of welcoming Ashley Herd to the show. She is a former Chief People Officer and General Counsel who has trained over a quarter of a million managers through LinkedIn Learning and live corporate trainings. Ashley built Manager Method after leading HR in legal teams at McKinsey, Yum! Brands and Modern Luxury. She has a new book out called The Manager Method.   THIS EPISODE IS PERFECT FOR…new managers, experienced leaders, and anyone responsible for developing people who wants a more practical, human way to manage performance. If you've ever struggled with giving feedback, felt unsure how much autonomy to give your team, or questioned whether traditional performance reviews actually work, this episode will feel especially relevant.   TODAY'S MAIN MESSAGE…most managers aren't failing because they don't care,  they're failing because they were never taught how to manage. In this episode, Ashley breaks down why so many well-intentioned leaders fall into patterns like avoiding feedback, overcorrecting, or defaulting to vague autonomy. She introduces a more structured, honest approach to management. We talk about why people actually want feedback, how AI is changing (and exposing) broken performance processes, and what managers can do differently to help their teams thrive.   KEY TAKEAWAYS… Most managers are promoted for performance rather than trained for leadership, creating gaps in expectations and feedback. Autonomy without structure often leaves employees feeling uncertain rather than empowered. Avoiding feedback is usually driven by good intentions, but it ultimately limits growth and trust. Consistent, direct feedback helps people feel respected, supported, and clear about where they stand.   WHAT I LOVE MOST…I loved Ashley's honest take on how good intentions often lead managers astray. Her insight that people don't need perfection but rather clarity reframes feedback as an act of respect, not criticism. It's a powerful reminder that strong management isn't about control or charisma, but about creating the conditions where people know where they stand and how to grow.   Running Time: 28:57   Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X    Find Ashley Online: LinkedIn Website   Ashley's Book: The Manager Method: A Practical Framework to Lead, Support, and Get Results

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I have the pleasure of welcoming from Australia, John Dwyer, also known as JD. He is a direct response customer attraction expert who thinks way outside the box. His marketing consultancy business is called the Institute of Wow and JD's mantra is that one's marketing needs to wow prospects. I'm sure you all understand exactly why I invited him to our show but dive into what you should be doing to grow and build a successful business in 2026.   THIS EPISODE IS PERFECT FOR…leaders, founders, and marketers who want to stand out in crowded markets and create real customer loyalty without relying on gimmicks or short-term tactics.   TODAY'S MAIN MESSAGE…most companies say they care about customers—but very few design their business around them. In this episode, we explore what actually separates brands people remember from those they forget. John challenges leaders to rethink how they show up for customers, arguing that sustainable success comes from intentional experiences, not louder marketing.   KEY TAKEAWAYS… How small, thoughtful actions can create disproportionate brand impact. The difference between being visible and being memorable. How leaders can embed customer-first thinking into everyday decisions.   WHAT I LOVE MOST…I loved John's reminder that meaningful differentiation doesn't come from copying what others are doing—it comes from truly understanding your customer and being willing to act on that insight. His perspective reinforces that growth isn't about chasing trends, but about committing to experiences that people actually care about.   Running Time: 30:47   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find John Online: LinkedIn Website

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm thrilled to welcome Patrick Ledin, PhD, bestselling author and renowned leadership expert at Franklin Covey's Leadership and Culture Practice. He's teamed up with the amazing and legendary author, James Patterson, for their bold new book, Disrupt Everything—and Win, which we dive into in this show.    THIS EPISODE IS PERFECT FOR…anyone feeling overwhelmed by constant change. If you're a leader, manager, or professional navigating disruption (from technology shifts to career uncertainty), this conversation will help you rethink what disruption actually means and how to work with it rather than fight it.   TODAY'S MAIN MESSAGE…disruption isn't just something that happens to us — it's something we can choose how to respond to. Drawing on years of research and hundreds of interviews, Patrick explains why winning in disruption isn't about chasing constant change or having all the answers. It's about clarity, purpose, and knowing when to lean into change and when to intentionally choose stability.   KEY TAKEAWAYS: Disruption doesn't always mean blowing things up, sometimes saying no to change is the most disruptive move you can make The difference between micro disruptions and major life-altering ones and why both can shape your path. How reframing fear around technology and AI can turn uncertainty into opportunity rather than threat.   WHAT I LOVE MOST…Patrick's reminder that leaders don't have to carry disruption alone. You don't need every skill, every answer, or every instinct perfectly calibrated. You just need the self-awareness to know what you bring to the table and the confidence to invite others in.    Running Time: 28:27   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Patrick Online: LinkedIn   Patrick's Book: Disrupt Everything—and Win

Welcome to the What's Next! Podcast with Tiffani Bova.   As we approach the end of the year, I'm pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we're giving you another chance to revisit the stories, insights, and lessons you loved most in 2025!   This week, I'm excited to highlight an episode with Tasha Eurich.   Tasha is an organizational psychologist, leadership researcher and bestselling author known for her ability to blend science and real-world insight. Her TED Talks have garnered over 10 million views. She has been named one of the world's top three most influential coaches, the Changemaker of the Decade, and one of the top 30 Emerging Management Thinkers by Thinkers50. Her latest book, Shatterproof, combines cutting-edge research with a powerful personal narrative to offer a transformative roadmap for navigating uncertainty and building true mental toughness.    THIS EPISODE IS PERFECT FOR…leaders, professionals, and high achievers who are pushing themselves to keep going in a chaotic world and wondering why it's not working anymore.    TODAY'S MAIN MESSAGE…we've been taught to push harder when things get tough, but what if that's not the solution? In this conversation, Tasha returns to the podcast to discuss why traditional resilience practices may no longer be sufficient. Drawing on new research from her book Shatterproof, she introduces a powerful roadmap for navigating constant chaos without burning out. If you've ever hit your "resilience ceiling" or felt stuck in hustle culture with nothing to show for it, this conversation will help you reframe how to thrive without self-gaslighting or grinding yourself into the ground.    KEY TAKEAWAYS…  Why "grit gaslighting" is holding many high performers back  What the "resilience ceiling" is and how to know when you've hit it  The difference between pushing through and truly becoming shatterproof  Three core human needs that must be met in order to thrive    WHAT I LOVE MOST…Tasha's insight that "resilient people push through while ignoring their needs, but shatterproof people harness their challenges to meet them." That reframing is a game-changer.    Running Time: 29:16      Subscribe on iTunes       Find Tiffani Online:  LinkedIn  Facebook  X      Find Tasha Online:  LinkedIn  Instagram  YouTube    Tasha's Book:  Shatterproof: How to Thrive in a World of Constant Chaos (And Why Resilience Alone Isn't Enough)    Resilience Quiz:  https://resilience-quiz.com/  

Welcome to the What's Next! Podcast with Tiffani Bova. As we approach the end of the year, I'm pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we're giving you another chance to revisit the stories, insights, and lessons you loved most in 2025!   This week, I'm excited to highlight an episode with Steve Lucas.   Steve is a seasoned executive with nearly 30 years of experience in enterprise software leadership. As the CEO of Boomi, he spearheads efforts to connect the world through a transformative technology platform. Previously, he was the CEO of Marketo and iCIMS. At Marketo, he transformed the company's sales, marketing, and product strategies, culminating in its 2018 acquisition by Adobe. At iCIMS, he introduced the Talent Cloud, enabling 40% of the Fortune 100 to hire millions of employees annually. Earlier roles included senior executive positions at Adobe, SAP, Salesforce, and BusinessObjects.      THIS EPISODE IS PERFECT FOR…business leaders navigating digital transformation, especially those eager to understand how AI will reshape organizations.  TODAY'S MAIN MESSAGE…it's easy to get swept up in the hype around AI, but what does transformation actually look like in practice? Steve explores the dramatic shift AI is bringing to enterprise software, from the rise of AI agents to the decline of traditional user interfaces. He shares how businesses can prepare for an agentic future where success will depend on collaboration between humans and AI.  KEY TAKEAWAYS:  - Human resistance to change is often about trust and not capability  - AI won't replace humans but augment them (if we allow it)  - Leaders should focus less on tools and more on the business outcomes they unlock    WHAT I LOVE MOST… Steve's reminder that in a world full of hype and disruption, trust is still the currency that matters most. No matter how powerful AI becomes, if people don't trust it—or the companies using it—it won't deliver value.    Running Time: 28:44      Subscribe on iTunes       Find Tiffani Online:  LinkedIn  Facebook  X      Find Steve Online:  LinkedIn    Steve's Book:  Digital Impact: The Human Element of AI-Driven Transformation 

Welcome to the What's Next! Podcast with Tiffani Bova.   As we approach the end of the year, I'm pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we're giving you another chance to revisit the stories, insights, and lessons you loved most in 2025!   This week, I'm excited to highlight an episode with Seth Godin.   Seth is a dear friend who I met in 2001 through his book Purple Cow, which is one of my all-time favorite books. Along the way, Seth has always been a great supporter of me and my career. Today, I'm eager to discuss Seth's latest book, This Is Strategy: Make Better Plans.    THIS EPISODE IS PERFECT FOR…anyone who wants a fresh perspective on leadership and strategy.      TODAY'S MAIN MESSAGE…strategy isn't a lofty document or annual exercise. It's a compass guiding every decision you make. Seth challenges the conventional idea of strategy as static and instead frames it as a dynamic, iterative process of becoming. He shares nuggets of wisdom from his new book, which he says is a love letter for the people he cares about.     KEY TAKEAWAYS…  - Fear is often the thing that holds people back from making bold decisions.  - False proxies, like easy-to-measure but irrelevant metrics, can misguide your focus.  - The best leaders inspire action by focusing on the "why" behind their strategies.    WHAT I LOVE MOST…Seth's thoughts on practical empathy. He says it's easy to become attached to something because you've worked hard on it. Practical empathy is understanding your audience and imagining what they need, even if that means reinventing your offerings. It's a call to lead with both courage and care.     Running Time: 29:45    Subscribe on iTunes    Find Tiffani Online:  LinkedIn  Facebook       Find Seth Online:  Website   LinkedIn   Seth's Book:   The Corporate Startup 

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm excited to welcome Lynn Smith to the show this week. She is a media and communications expert who helps high-level leaders turn pressure into presence. A former anchor for NBC News, MSNBC, and CNN Headline News, she now coaches Fortune 500 executives, thought leaders, and entrepreneurs to become magnetic communicators.    THIS EPISODE IS PERFECT FOR…anyone who wants to communicate with more confidence. If you've ever felt held back by self-doubt, overthinking, or fear of saying the wrong thing, this episode will give you the tools to move forward.   TODAY'S MAIN MESSAGE…most people think communication is about what you say, but it's really about how you show up. In this conversation, Lynn breaks down the biggest barrier standing between leaders and effective communication: fear. Fear of being judged, misunderstood, or getting it wrong. Lynn shares how to manage that internal narrative, build a magnetic presence, and communicate with clarity in high-pressure environments.   KEY TAKEAWAYS Your presence speaks before you do.  Communication isn't about words, it's the package the words come in.  Clarity is a leader's superpower. Before any big communication moment, ask: What do I want my audience to think and feel after hearing me? You are a walking billboard for your brand. Every meeting, Zoom call, or hallway interaction signals who you are and how you lead.   WHAT I LOVE MOST…Lynn's reminder that fear is universal, even for people at the very top. She works with wildly successful CEOs and executives, and yet the biggest hurdle she sees isn't capability or content, it's the internal voice telling them they're not ready, not good enough, or one mistake away from failing. It's an empowering reframing: fear isn't a flaw, it's something you can work with and ultimately turn into an advantage.   Running Time: 35:24   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Lynn Online: LinkedIn   Lynn's Book: Just Keep Going

Welcome to the What's Next! Podcast with Tiffani Bova.      This week I am excited to share a replay of a conversation I had with Mitch Lowe. Mitch was one of the early pioneers in the movie rental industry opening video rental stores in the early 1980's. In the late 90's Mitch joined Marc Randolph and Reed Hastings at Netflix as the video industry expert and led many of the partnerships that drove new subscribers to join Netflix. Mitch left Netflix in 2003 after a very successful IPO and joined the business development team at McDonalds Ventures to build a DVD evening machine business called Redbox. Mitch served as its COO and President for 8 years, growing the company from $36k in first-year revenue to over $1.5B in revenue 8 years later. Today Mitch invests in startups and gives inspirational speeches around the world to corporations, conferences, and students.    THIS EPISODE IS PERFECT FOR… executives, managers, founders of small and large organizations – anyone looking to hear from someone who has been part of one of the biggest disruption stories in the new digital age.   TODAY'S MAIN MESSAGE… Mitch shares his proven experience and tips on how to become more innovative and disruptive in your own organization. What should you do and when? Mitch shares how you can identify a need on the frontlines of your customer base and use that data to create a company that truly addresses that need.   WHAT I LOVE MOST… I get to chat with an innovator whose work I covered in my own book, and I love the concept of the order and sequence in which you do things! Mitch gives you actionable items you can implement Monday Morning to start making that progress.   Running time: 32:48    Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X   Find Mitch Online: LinkedIn Website

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm excited to welcome Richard Fain to the show this week. He served as Royal Caribbean Group CEO for over three decades, leading its transformation from a small Norwegian company with three ships that held just over 700 passengers each into one of the world's largest and most profitable cruise lines with over 60 ships, including Icon of the Seas, the world's largest that carries 7,600 passengers and costs $2 billion to build. He is here to talk about his amazing book, Delivering the Wow: Culture as Catalyst for Lasting Success.    THIS EPISODE IS PERFECT FOR…anyone leading teams or organizations who wants to understand how culture drives lasting success.    TODAY'S MAIN MESSAGE…culture isn't about slogans on the wall, it's about the daily choices that shape how people feel about their work. In this episode, Richard Fain shares how he built a company culture that transformed cruising into an unforgettable experience for both guests and employees. From connecting employee bonuses to engagement metrics to turning feedback into a continuous improvement engine, Richard's insights show how culture can truly become your greatest competitive advantage.   KEY TAKEAWAYS: You don't inherit a great culture; you create it by reinforcing the right behaviors every day. When people care about their work, they perform better—and that passion becomes contagious. Real-time insights from customers and employees turn good companies into great ones.   WHAT I LOVE MOST…Richard's reminder that culture is self-sustaining when people genuinely care. You can't mandate engagement. It grows naturally when individuals see their impact, feel heard, and take pride in creating "wow" moments for others.   Running Time: 31:30   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Richard Online: LinkedIn   Richard's Book: Delivering the Wow: Culture as Catalyst for Lasting Success

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm thrilled to welcome Phil Gilbert to the show today. He is IBM's former General Manager of Design, where he helped transform one of the most traditional companies in the world into a global design thinking powerhouse. In his new book, Irresistible Change, he pulls back the curtain on how he did it.   THIS EPISODE IS PERFECT FOR…leaders and innovators who want to spark meaningful change in their organizations. If you're trying to turn great ideas into action and scale creativity across teams, this episode will challenge how you think about transformation.   TODAY'S MAIN MESSAGE…change is inevitable but how you lead it determines whether your organization thrives or stalls. Phil shares how he helped one of the most traditional companies in the world reinvent itself from the inside out. In this conversation, Phil explains how to build a culture that listens instead of dictates, why mandates fail, and how "every day is a prototype" when you're leading transformation.   KEY TAKEAWAYS: Transformation succeeds when it's treated like a product, not a mandate. Sustainable change starts with small, willing teams that create momentum. Design thinking isn't about becoming a designer, it's about empathy and experimentation. Culture drives outcomes more than any single tool or technology. Every day and every idea is a prototype for what's next.   WHAT I LOVE MOST…Phil's reminder that meaningful change doesn't come from top-down directives. It comes from people who are empowered to experiment, collaborate, and learn.    Running Time: 28:23   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Phil Online: LinkedIn Website   Phil's Book: Irresistible Change: A Blueprint for Earning Buy-In and Breakout Success

Welcome to the What's Next! Podcast with Tiffani Bova.     This week, I'm looking back on a conversation I shared with Adam Kingl. Adam is an author and keynote speaker who educates future leaders on culture, purpose, team dynamics, the future of work, creativity, strategic innovation, management innovation, and the generational paradigms of work and leadership. He is Adjunct Faculty at Ashridge – Hult International Business School. He was the Regional Managing Director, Europe, for Duke Corporate Education and the Executive Director of Thought Leadership and Learning Solutions for London Business School.     THIS EPISODE IS PERFECT FOR…managers, leaders, CEOs, entrepreneurs, and anyone recruiting and/or managing young professionals!   TODAY'S MAIN MESSAGE…for the first time in history, there are five generations of workers in the workforce. How you recruit, manage, enable, and retain new generations of workers is critical to the success of your organization. Without happy employees, you won't have happy customers. Adam helps us navigate this most critical frontier, focusing on Gen Y.   WHAT I LOVE MOST…hearing what Gen Y thinks, thinking about how we invest in talent moving forward, and even how we handle losing and rehiring talent in the future!   Running time: 33:38    Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X   Find Adam Online: LinkedIn X  Adam's Website   Adam's Book: Next Generation Leadership

We're re-releasing our very first episode of 2025 for a special reason - author Tiffani Bova was keynote speaker at this week's Grand Summit Conference in Seattle!  When Colin and I discussed "The Experience Mindset" at the start of this year, we had no idea she'd soon be joining us to explore our conference theme: "The Intersection of Leadership & Technology." Her insights on how Customer Experience and Employee Experience are intricately intertwined made this the perfect way to kick off the Summit, examining why companies that excel in both areas achieve true growth and success.Today's Podcast is brought to you by PaintScout. 

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm joined by Goldie Chan, who has been called the Oprah of LinkedIn. When LinkedIn first launched its native video, Goldie began posting daily short videos and has built one of the platform's longest-running video series. Goldie's videos feature a mix of personal branding and storytelling, thoughtful advice and generous spotlights on others. She's a storyteller, strategist, and a generous voice in the creator community. And now she's helping a whole new audience with her latest book, Personal Branding for Introverts, which comes out in October 2025. We're diving into how you can build influence quietly, confidently, on your own terms.   THIS EPISODE IS PERFECT FOR…anyone looking to grow their influence or build a personal brand, especially if you identify as an introvert or ambivert.   TODAY'S MAIN MESSAGE…you don't have to be the loudest voice in the room to have influence. Goldie Chan built a thriving community and career by showing that consistency, curiosity, and authenticity can be more powerful than volume. In this conversation, she shares how introverts can thrive in spaces that often reward extroversion.   KEY TAKEAWAYS: The real secret to personal branding isn't noise, it's consistency and credibility. Influence doesn't require extroversion, but it does require self-awareness and clarity. Strategic silence can be a leader's superpower in meetings and creative discussions. Confidence often starts with physical presence. Goldie shares some practical tips.   WHAT I LOVE MOST…Goldie's reminder that credibility doesn't come from being everywhere. It comes from being yourself consistently. Her story demonstrates that authenticity and quiet confidence can be just as powerful as a bold approach.   Running Time: 27:53   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Goldie Online: LinkedIn Website   Goldie's Book:  Personal Branding for Introverts

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm honored to have a fellow Thinker50 on the show with me. Ranjay Gulati is a professor of business administration at Harvard Business School. His pioneering work focuses on unlocking organizational and individual potential, embracing courage, nurturing purpose-driven leaders, driving growth, and transforming businesses. He is a management scholar and he holds a PhD from Harvard University and a Master's degree from MIT. He is the author of Deep Purpose, which was published in 2022. And now he has a new book out called How to Be Bold.   THIS EPISODE IS PERFECT FOR…anyone who wants to live and lead with more courage, even in the presence of fear.    TODAY'S MAIN MESSAGE…have you ever wondered why some people seem naturally fearless while others freeze up in the face of uncertainty? Believe it or not, courage isn't something you're born with. It's something anybody can learn. In this episode, Ranjay draws on research and stories from his new book to share practical ways anyone can build support systems that strengthen courage and reframe fear as a signal for growth, not retreat.   KEY TAKEAWAYS: Fear comes from uncertainty and a loss of control, which is a very normal, human feeling. You can “act your way into knowing” by taking small, deliberate steps forward. Support networks (moral, emotional, and informational) help you move through fear. The key to courage is purpose. It gives fear direction and meaning.   WHAT I LOVE MOST…Ranjay's reminder that courage is a decision and not a personality trait. You don't have to wait to “feel ready” before taking action. The act of moving forward, even one small step at a time, is what builds boldness.   Running Time: 29:41   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Ranjay Online: LinkedIn Website   Ranjay's Book: How to Be Bold

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm joined by Robert Glazer. Robert is a #1 Wall Street Journal, USA Today, and international bestselling author, TEDx speaker, and the founder of Acceleration Partners, a $50M global partner marketing agency known for its award-winning culture. He is also the creator of Friday Forward, a weekly inspirational newsletter read by over 200,000 professionals in 60+ countries. And he has a new book out called The Compass Within.   THIS EPISODE IS PERFECT FOR…leaders, founders, and professionals who want to align their decisions with their core values and lead with greater clarity and authenticity.   TODAY'S MAIN MESSAGE…in fast-moving and uncertain times, it's easy to get pulled in different directions. Robert Glazer believes the antidote is grounding yourself in your values. Your "compass within" not only guides your personal and professional choices but also determines how you lead, build trust, and shape culture. By knowing what truly drives you, you'll make better decisions, connect more deeply with others, and avoid environments that drain your energy.   KEY TAKEAWAYS… Your values act as a blueprint for better decisions at work and in life. Leaders unconsciously lead from their values—knowing them makes you more effective. High-performing teams thrive when individuals share and honor their core values. Self-awareness is the foundation for authentic leadership and sustainable growth.   WHAT I LOVE MOST…Robert's reminder that many of us only realize our values when they're crossed—what he calls the “electric fence test.” By identifying them earlier, we can make intentional choices that help us thrive instead of simply reacting when something feels wrong.   Running Time: 24:25   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Robert Online: LinkedIn Website   Robert's Book: The Compass Within: A Little Story About the Values That Guide Us   The Six Core Values Questions

Imagine having a thriving organization where your employees are as satisfied as your customers - sounds perfect, doesn't it? In this episode, Doing CX Right host Stacy Sherman and Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce discuss the secret formula of high-performing organizations and the employee-customer experience balance. You'll learn about the "Experience Mindset," the role of tech in customer experience, the unintended consquences of employee experience and advice to professionals who are starting to build and advancing their leadership skills.  Learn more about gaining a competitive edge through an experience mindset at    Book time with Stacy . 

Welcome to the What's Next! Podcast with Tiffani Bova.     This week, I'm reflecting on a conversation I had a while back with the delightful and purpose-driven Raj Sisodia. Raj is the FW Olin Distinguished Professor of Global Business and Whole Foods Market Research Scholar in Conscious Capitalism at Babson College, and Co-Founder and Co-Chairman of Conscious Capitalism Inc. He has a Ph. D. in Marketing from Columbia University and has published eleven books. He was named one of “Ten Outstanding Trailblazers of 2010” by Good Business International, and one of the “Top 100 Thought Leaders in Trustworthy Business Behavior” by Trust Across America for 2010 and 2011. He is on the Board of Directors at The Container Store and a trustee of Conscious Capitalism Inc.    THIS EPISODE IS PERFECT FOR…people searching for their personal purpose in the work they do each day.   TODAY'S MAIN MESSAGE…in this episode, Raj uncovers the unmet need for conscious capitalism in contemporary business. We discuss ethics in business and marketing, purpose, value, and true happiness. This is not something mutually exclusive from business and capitalism, but the way Raj explains it, something that is vitally a part of the business ecosystem and indispensable to building a worthwhile and successful brand.   WHAT I LOVE MOST…Raj's journey from marketing to uncovering a true passion that seeks to make business more conscientious, impactful and valuable to society.   Running time: 30:08   Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X   Find Raj Online: LinkedIn Website   Raj's Books: The Healing Organization Conscious Capitalism Field Guide Firms of Endearment Everybody Matters  

Success isn't about being loud; it's about being clear on who you are and doing the work to back it up. In this episode, I sit down with Tiffani Bova, the Chief Growth Evangelist at Salesforce, Wall Street Journal bestselling author, and master of sales, strategy, and innovation. She shares how to identify your unique superpower, double down on your strengths, and strategically fill the gaps as you scale. We also talk about the realities of leadership, how to prep like a pro for speaking gigs, and why finding your superpower might look a lot more practical than you think. Remember, you don't need to do it all, you just need to do what only YOU can do, and do it well. In This Episode, You Will Learn How to double down on what you do best. What it means to “hone your craft” in business and life. How to stay grounded when you're constantly performing at a high level. What most speakers and executives get wrong about credibility. Habits that top speakers do differently to prep for the stage. Why your superpower is probably the thing you've been downplaying. The best career advice Tiffani ever received. Resources + Links Learn more about Tiffani HERE! Sign up for a one-dollar-per-month trial period at shopify.com/monahan Download the CFO's Guide to AI and Machine Learning at NetSuite.com/MONAHAN. Want to do more and spend less like Uber, 8x8, and Databricks Mosaic? Take a free test drive of OCI at oracle.com/MONAHAN. Get 10% off your first Mitopure order at timeline.com/CONFIDENCE. Get 15% off your first order when you use code CONFIDENCE15 at checkout at jennikayne.com. Call my digital clone at 201-897-2553!  Visit heathermonahan.com Sign up for my mailing list: heathermonahan.com/mailing-list/  Overcome Your Villains is Available NOW! Order here: https://overcomeyourvillains.com  If you haven't yet, get my first book Confidence Creator Follow Heather on Instagram & LinkedIn Tiffani on Instagram & LinkedIn