Podcast appearances and mentions of ginger hardage

In this episode, Dr. Wes Eggett breaks down the 5 Lies of Culture, a concept taught by Ginger Hardage, and explains why these misconceptions can hold businesses—and dental practices—back from reaching their full potential. He dives into how culture isn't just about perks or mission statements on the wall, but about the daily leadership actions that shape a thriving team.Dr. Eggett challenges the idea that culture is someone else's job, emphasizing that every team member, from the front desk to the operatory, plays a role in shaping the patient experience and work environment. He also tackles the fear that empowering employees leads to losing control—when in reality, giving people ownership within a structured framework leads to stronger teams and better results. Finally, he dispels the myth that culture is expensive, offering practical, low-cost strategies that any dental office can use to build engagement, retention, and a more positive workplace.If you've ever wondered why some workplaces thrive while others struggle with morale and turnover, this episode is for you. Tune in to learn how to cultivate a strong, values-driven culture in your dental practice—without waiting for someone else to do it.

Creating and maintaining corporate culture can sometimes feel insignificant, but healthy organizational culture is a strategic asset that drives customer and employee retention, customer satisfaction, and profitability. In this episode from 2021 former Southwest Airlines Senior Vice President of Culture and Communications, Ginger Hardage, and I discuss five common misconceptions that stand in the way of healthy corporate cultures. The Andy Stanley Leadership Podcast is one of Forbes' 6 Leadership Podcasts To Listen To In 2024 and one of the Best Leadership Podcasts To Stay in the Know for CEOs, according to Industry Leader Magazine. If this podcast has made you a better leader, you can help it by leaving a quick Spotify or Apple Podcasts review. You can visit Spotify or Apple Podcasts, and then go to the “Reviews” section. Thank you for sharing! ____________ Where to find Andy: Instagram: @andy_stanley Facebook: Andy Stanley Official X: @andystanley YouTube: @AndyStanleyOfficial Website: andystanley.com See omnystudio.com/listener for privacy information.

Revitalize your workplace culture, step into this special replay episode where Jeff invites you to rediscover the profound insights shared by Ginger Hardage, former C-Suite Executive at Southwest Airlines. Ginger is known for her expertise in culture-building. Join as Jeff and Ginger emphasize the importance of putting employees first, transparency, and storytelling to connect employees with the company's values and purpose. Ginger highlights the importance of involving employees in decision-making and measuring leaders' contributions to the culture during performance evaluations. They stress the pivotal role of culture in organizational success and the role of leaders in modeling healthy conflict behavior while creating a safe work environment for open discussions and diverse perspectives.

This week: Ginger Hardage, Fmr SVP of Culture & Communications at Southwest Airlines/Founder of Unstoppable Cultures; Is ATC ready for the holiday season? JetBlue loses $153MM, is frozen out of AMS, and Spirit merger trial gets underway; SWA potential expansion in Dallas; Listener input: Sun Country, Scott Kirby & ULCC statements.

In this episode of the Human Capital Podcast, Jeff discusses the importance of fostering healthy conflict and building a positive workplace culture. This week's guest is Ginger Hardage, a former C-Suite Executive at Southwest Airlines who is known for her expertise in culture-building. Jeff and Ginger emphasize the importance of putting employees first, transparency, and storytelling to connect employees with the company's values and purpose. Ginger highlights the importance of involving employees in decision-making and measuring leaders' contributions to the culture during performance evaluations. They stress the pivotal role of culture in organizational success and the role of leaders in modeling healthy conflict behavior while creating a safe work environment for open discussions and diverse perspectives. Ginger will be speaking at a 4-day organizational culture masterclass called the Fellowship, being held from November 6-9 at the Four Seasons Rancho Encantado in Santa Fe, New Mexico. Information and Registration Details.

On episode 57 of the Dominate Your Day podcast, Dana Williams and Ginger Hardage discussed effective strategies for building unstoppable workplace cultures by putting people first. As alumni of Southwest Airlines, Dana and Ginger took on the importance of understanding the values and needs of employees in order to create a thriving workplace culture, and how can effective communication and collaboration between leaders and employees create continuous learning and development opportunities. In this episode, you'll learn… Placing a priority on people and cultivating a culture that promotes employee well-being can have a ripple effect throughout an entire organization. Employees who feel valued and supported are more likely to be engaged, productive, and committed to their work. It is essential for leaders to make this a top priority. A good leader spends 80% of their time developing people. How can you develop your people as a leader? Building a diverse, inclusive, equitable, and belonging workplace is crucial in today's multi-generational workforce. Understanding your people is a critical first step toward creating a supportive and engaging workplace culture. Click here to listen to my conversation with Ginger Hardage. We appreciate you being in our community and would LOVE to hear from you on Instagram, LinkedIn, and  The Dominate Your Day Podcast. Episode Overview:  12:16 – Putting people first, investing in people, what should be our third focus in setting unstoppable cultures? 20:37 – Agility and resilience come with cohesive cultures. 31:50 – Leading with Love and love at the workplace. Episode Links: Ginger Hardage LinkedIn The Strengths Journal Dana Williams Co. Website Unstoppable Cultures Website Rate, Review, & Follow us on Apple Podcasts! If you love this episode and the Dominate Your Day Podcast, please rate and review us! This helps us support more people — just like you — as they learn to live in their strengths, transform their life, and dominate their day.  Just click here- scroll to the bottom, tap to rate with 5 stars, and select “Write a Review.” Let us know what you loved most about this episode. Also, if you haven't done so already, give us a follow so you don't miss new episodes!   

In this episode, I am talking with Ginger Hardage. Ginger retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years where she served as a member of the CEO's executive team. Currently, she leads Unstoppable Cultures, a brand designed to help organizations create and sustain cultures of enduring greatness.  Check out the episode to learn how to really understand what your employees and customers want, drive a culture of engagement, and prepare for an opposing viewpoint. I hope you enjoy. Additional Resources:► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/► Connect with Ginger Hardage on LinkedIn: https://www.linkedin.com/in/gingerhardage► Subscribe to the podcast: https://communicast.simplecast.com/► Download the ProSpeak® app. Providing users with instant feedback on presentation and communication skills.- Apple: https://apple.co/3jTJbqe

Episode Summary: In this episode of the L3 Leadership podcast, Ginger discusses her career journey at Southwest, what she learned while working there, and shares her thoughts on work culture. About Ginger: Ginger Hardage retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years, where she served as a member of the CEO's executive leadership team. At Southwest, Ginger led a team of 150 people responsible for building and sustaining the organization's legendary culture and communications enterprise.In 2017, Ginger launched Unstoppable Cultures, a brand designed to help organizations create and sustain cultures of enduring greatness. Recognized by many as a foremost global authority on building and sustaining organizational culture, Ginger was responsible for the activities at Southwest that nourished the culture and the internal and external communications function. Ginger has received numerous honors throughout her career, including induction into the PublicRelations Hall of Fame, being named as one of Texas' Most Powerful and Influential Women and receiving the prestigious Larry Foster Award for Integrity in Public Communication from the Arthur W. Page Society. PRWeek has named her multiple times to its Top 50 Power list and 50Most Powerful Women in Public Relations. She was named “Legendary Communicator” by Southern Methodist University, Legacy Award honoree by the Plank Center for Leadership, and selected for the James C. Bowling Executive-In-Residence Lecture Series at the University of Kentucky.Ginger currently serves as Global Chairman of the Board for Ronald McDonald House Charities. In Dallas, she serves on the board of The Trinity Park Conservancy and was a past president of the Trinity Commons Foundation. Ginger previously served on advisory boards of Novartis in Basel, Switzerland; The Page Society; Business Civic Leadership Center, an affiliate of the U.S. Chamber of Commerce; Big Brothers and Sisters of Metropolitan Dallas; Southwest Cares; and the Council of Public Relations Firms.Ginger earned a B.A. in advertising/public relations from Texas Tech University and was recognized as an outstanding alumna by the College of Mass Communications at Texas Tech University.Ginger lives in Dallas, TX, and Santa Fe, NM with her husband, Kelly.4 Key Takeaways:1. Ginger recalls how she got her position at Southwest Airlines and grew a team centered around culture and communications.2. She advises emerging leaders to distinguish themselves to grow within their current organization.3. She discusses where her career has gone since departing Southwest Airlines. 4. Ginger talks about what company culture and effective communication mean to her. Quotes From the Episode:“Culture isn't a faucet you can turn on and off.”“I believe that culture, leadership, and communication go hand in hand.”“We have to be authentically ourselves to be authentically happy.”“Leaders cast a long shadow”.Resources Mentioned:Ginger's Masterclass: The FellowshipConnect with Ginger:Website | Twitter | Linkedin | Instagram 

David Hutchens: Story Dash David Hutchens helps leaders find and tell their stories. He works with leaders around the world to find, craft, and tell their most urgent stories for the purpose of creating shared meaning, preserving culture, disseminating learning, and speeding change in organizations. He has taught the Storytelling Leader program at some of the most influential organizations — and he's written many books, including the Circle of the 9 Muses and The Leadership Story Deck. He is the co-creator with longtime friend of the show Susan Gerke of the GO Team program. He's also the author of the new book, Story Dash: Find, Develop, and Activate Your Most Valuable Business Stories…In Just a Few Hours. In this conversation, David and I discuss how to find stories that you can use in your organization. We reflect on the reality that we both hear many leaders say to us: “How do I find the right stories?” David then shares the key principles and steps that every leader can take to surface and curate the best stories. Key Points The “Us At Our Best” taxonomy is what it looks like when are are delivering with energy and excellence. A recent Southwest Airlines story is an example of this. Find the area the area of your work where you need to influence the emotional system. Trust stories about small moments. Don't attempt to create an epic drama of huge importance. The best stories are individual incidents that send a bigger message. Formal story mining can be done alone or as team building. Institutionalizing practices like story sharing can help this happen regularly and naturally. When informally collecting stories, listen for time, place, and person as signals that a story is beginning. Resources Mentioned Download a free set of Story Deck cards or… Reach out to David directly at david@davidhutchens.com for more free resources Purchase the full set of Leadership Story Deck by David Hutchens Related Episodes How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) Three Stories to Tell During Uncertainty, with David Hutchens (episode 486) The Way to Earn Attention, with Raja Rajamannar (episode 521) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Our guest today is former Senior Vice President of Culture & Communications at Southwest Airlines, founder of Unstoppable Cultures and Global Board Chair at Ronald McDonald House Charities. We all know Southwest Airlines, they have long been known as a company with a legendary culture. Ginger is recognized by many as the foremost global authority on building and sustaining organizational culture and instrumental in building the Southwest Airlines culture Gary Kelly CEO of Southwest Airlines said; “During our time working together on the Leadership Team at Southwest Airlines, Ginger not only led our Culture initiatives—she cast a vision for what a world-class culture should be, and then she set out to model our values on a daily basis. She is the epitome of a servant leader, and her passion for building a brand from the inside out is equal parts inspiring and innovative.   If you want to understand the ingredients for a truly unique and special culture like Southwest Airlines, Ginger is the expert at bringing employee engagement and branding to life.” Folks, grab a pen and paper, this episode is worthy of taking some serious notes. This show is dedicated to Ginger's journey, this conversation is what we make it. This is Counsel Culture. Learn more at; www.ericbrooker.com | www.unstoppablecultures.com Southwest pool noodle story: https://www.travelandleisure.com/travel-news/girl-checked-pool-noodle-southwest-flight

How do you build and maintain a healthy culture, even when you're managing a rapidly growing organization? In the latest Hunt for the How episode, we sit down with Ginger Hardage, Former SVP of Culture & Communications at Southwest Airlines to understand how she approached this challenge during her 25-year tenure at the company. Ginger points to many instances during her time at Southwest that demonstrate that “When you focus on your employees, giving them the right low level of training, organization, everything they need to do their jobs, that's when you start seeing a return on your culture.”

On this episode, the guys revisit the importance of culture, by recapping the interview with Ginger Hardage, as well as discussing the benefits of good culture.

On this episode, Ginger Hardage, former Senior Vice President of Communications and Culture at Southwest Airlines and the founder of Unstoppable Cultures, joins the guys to talk all things culture. In this exciting interview, Ginger shares the trademarks of excellent culture, as well as steps we can take to bring a positive culture to the world around us.

Tiffani Bova is the global growth evangelist at Salesforce and the author of the Wall Street Journal bestselling book GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your Business. Bova has been named to the latest Thinkers50's list of the world's top management thinkers and is a welcomed guest on Bloomberg, BNN, Cheddar, MSNBC, and Yahoo Finance, among others. She also contributes her thinking to publications including Harvard Business Review, Forbes, Entrepreneur, Diginomica, Quora, Thrive, Rotman School of Management and Duke Dialogue Review. She is a change maker who's thought-provoking and forward-thinking insights have made her a frequent guest on a variety of industry-leading podcasts and live broadcasts. As host of What's Next! with Tiffani Bova, an iTunes' all-time business and management bestseller and a top sales podcast according to Top Sales Magazine, Bova has interviewed a growing number of exceptional humans including Arianna Huffington, Chester Elton, Dan Pink, Ginger Hardage, Bonin Bough, Mark Victor Hansen, Seth Godin and Tom Peters. Bova is a top Twitter influencer in Business Growth, Customer Experience, Digital Transformation, the Future of Work, and Sales. She was named one of Inc. Magazine's 37 Sales Experts You Need to Follow on Twitter, a LinkedIn Top Sales Expert to follow in 2018, 2019 and 2020, a Top 100 Women in Tech, a Brand Quarterly Magazine Top 50 Marketing Thought Leader, and one of the most Powerful and Influential Women in California according to the National Diversity Council. View This Episode- https://youtu.be/IT1eMhGKcOI #TiffaniBova #SalesForce #GrowthIQ #WhoKnewInTheMoment?

Welcome to the What's Next! Podcast with Tiffani Bova for this What's Next! Reload.  This week I am bringing back an episode with the wonderful Ginger Hardage on Servant Leadership. Ginger recently retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years. She is recognized by many as a foremost authority on building and sustaining organizational culture, and during her time at Southwest, the airline experienced 22 consecutive years on FORTUNE's “Top 10 Most Admired Companies in the World” list. Throughout her career, Ginger has received countless awards and honors like the PRWeek Top 50 Power list, PRWeek 50 Most Powerful Women in Public Relations, Texas' Most Powerful and Influential Women, and “Legendary Communicator” by Southern Methodist University in 2007. Ginger was also inducted into the Public Relations Hall of Fame in 2015 and received the prestigous Legacy Award from the Plank Center for Leadership in 2016. Ginger currently serves as a Trustee on two global boards—Ronald McDonald House Charities and the Arthur Page Society. I am absolutely thrilled to have Ginger Hardage on the What's Next! Podcast!     THIS EPISODE IS PERFECT FOR… leaders, aspiring leaders, managers, and anyone interested in leading effectively and building a successful and organizational culture.    TODAY'S MAIN MESSAGE… Happy employees make customers happy. When customers are happy they return. This is what helps you successfully take care of your shareholders. Too often organizations start backward, focus too much on pleasing shareholders at the expense of everything else. In order to build a successful organization that takes care of its employees and by extension its customers, it is important to address three main points. First, it behooves you to define your company culture and the values that matter to your organization and how you will live those out. Second, it is important to analyze and establish what makes your distinct purpose and value set unique. Third, you must focus on leadership alignment with your values–how are you as a leader, or your organization's leaders living out the values of the company. Successful, servant leadership starts from the top down, and how we act backs-up what we say.    WHAT  I  LOVE  MOST… Speaking to Ginger, who has successfully driven this type of culture at an iconic organization like Southwest, about the power of focusing on your employees. Great advice on how to navigate the soft side     Running time: 35:59     Subscribe on iTunes     Find Tiffani on social:  Facebook  Twitter  LinkedIn     Find Ginger on social:  Twitter  Instagram  LinkedIn    Ginger's Website: Unstoppable Cultures 

Corporate culture connects an organization's values with its daily activities. Healthy organizations don't just have values, they find ways to live them out. Ginger Hardage is back this month to wrap up our conversation on the five lies of corporate culture. Visit andystanley.com/podcast for the free Leadership Podcast Application Guide, which includes key takeaways from this podcast, questions for reflection or discussion, and resources mentioned. See omnystudio.com/listener for privacy information.

Creating and maintaining corporate culture can sometimes feel intangible or insignificant, but healthy organizational culture doesn't just boost team morale, it can drive bottom-line results. Ginger Hardage and I discuss some misconceptions that stand in the way of healthy corporate cultures. Our sponsor, BELAY, is exclusively offering our listeners their free resource Essential Strategies to Unleash Your Productivity. Because let's face it: Life – and work – aren't exactly back to ‘normal' for many of us. But hybrid work environments can thrive when we equip our hybrid workforce with techniques to maximize their productivity to maximize results. Just visit belaysolutions.com/andy to learn how. See omnystudio.com/listener for privacy information.

How many times have you watched viral videos of Southwest Airlines flight attendants? They sing songs. They crack jokes. They make the safety spiel worth listening to. Southwest team members always seem ready and able to create exceptional guest experiences. However, they work in an industry that's often known for the exact opposite. So how does Southwest do it?JD sits down with Ginger Hardage, former SVP of Culture and Communications at Southwest Airlines, to find out how they built an exceptional workplace culture through frontline empowerment. Ginger spent 25 years leading a team of 150 people responsible for building and sustaining Southwest's legendary culture and communications enterprise. She has received numerous honors throughout her career, including being inducted into the Public Relations Hall of Fame and being named one of Texas' Most Powerful and Influential Women. In 2017, Ginger launched Unstoppable Cultures, a brand designed to help organizations create and sustain cultures of enduring greatness.Check out the Unstoppable Cultures Fellowship, a 4-day, interactive Masterclass Experience that teaches proven, effective culture strategies and guides participants in creating their own Culture Roadmap, leading to increased retention, happier employees, and higher-performing organizations.The 80 Percent is brought to you by Axonify. To learn how you can provide communication and training to your frontline workforce that actually works, visit axonify.com. If you have a frontline story you'd like us to explore on a future episode, let us know at podcast@axonify.comJoin the #FrontlineForward effort by visiting axonify.com/frontlineforward to access free training content, download the 2020 State of Frontline Employee Training Report and subscribe for the updates.

In this episode we talk to Tiffani Bova (Global Customer Growth and Innovation Evangelist at Salesforce) as we discuss lessons she learned in 2020, she explains what "co-opetition" is, and why it's important to know who uses what apps based on demographics. Keep up with Tiffani on her website Subscribe to her podcast **More about Tiffani** Tiffani Bova is the chief growth evangelist at Salesforce and the author of the Wall Street Journal bestselling book GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your Business. Bova has been named to the latest Thinkers50’s list of the world’s top management thinkers and is a welcomed guest on Bloomberg, BNN, Cheddar, MSNBC, and Yahoo Finance, among others. She also contributes her thinking to publications including Harvard Business Review, Forbes, Entrepreneur, Diginomica, Quora, Thrive, Rotman School of Management and Duke Dialogue Review. She is a change maker who’s thought-provoking and forward-thinking insights have made her a frequent guest on a variety of industry-leading podcasts and live broadcasts. As host of What’s Next! with Tiffani Bova, an iTunes’ all-time business and management bestseller and a top sales podcast according to Top Sales Magazine, Bova has interviewed a growing number of exceptional humans including Arianna Huffington, Chester Elton, Dan Pink, Ginger Hardage, Bonin Bough, Mark Victor Hansen, Seth Godin and Tom Peters. Bova is a top Twitter influencer in Business Growth, Customer Experience, Digital Transformation, the Future of Work, and Sales. She was named one of Inc. Magazine’s 37 Sales Experts You Need to Follow on Twitter, a LinkedIn Top Sales Expert to follow in 2018, 2019 and 2020, a Top 100 Women in Tech, a Brand Quarterly Magazine Top 50 Marketing Thought Leader, and one of the most Powerful and Influential Women in California according to the National Diversity Council. Her book Growth IQ was one of 800-CEO-READ’s top 5 strategy and leadership books of 2018, the #1 Salesforce, Dreamforce Bookstore seller in 2018 and continues to be a monthly bestseller on Porchlight (formerly 800-CEO-Read) in 2019 and 2020. Having delivered over 500 keynote presentations on sales transformation and business model innovation to over 400,000 people on six continents, Bova is highly sought-after keynote speaker. Prior to working with Salesforce she was a sales, marketing and customer service executive for startups as well as Fortune 500 companies where she was recognized as being one of the first to develop a robust go to market model for cloud based solutions, and indirect channel strategies to accommodate changes in buying behavior. She left the corporate world and joined Gartner becoming a Distinguished Analyst and Research Fellow where she won the Thought Leadership award and earned accolades from the best leaders in the technology world for her cutting-edge analysis and her skill at architecting bold new strategies for sales and growth. Bova’s time on the front lines of sales, marketing and innovation, combined with her insightful candor, has resulted in a unique perspective that continues to inspire businesses and individuals to get smarter about the choices they make, think forward and increase their Growth IQ. Follow The Startup Life Podcast Facebook Page Want gear from The Startup Life? Check out our gear! Check out other great podcasts from The Binge Podcast Network. Written by: Dominic Lawson Executive Producers: Dominic Lawson and Kenda Lawson Music Credits: **Show Theme** Behind Closed Doors - Otis McDonald **Break Theme** Cielo - Huma-Huma

In this episode we talk to Tiffani Bova(Global Customer Growth and Innovation Evangelist at Salesforce) as we discuss lessons she learned in 2020, she explains what "co-opetition" is, and why it's important to know who uses what apps based on demographics. Keep up with Tiffani on her website Subscribe to her podcast **More about Tiffani** Tiffani Bova is the chief growth evangelist at Salesforce and the author of the Wall Street Journal bestselling book GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your Business. Bova has been named to the latest Thinkers50's list of the world's top management thinkers and is a welcomed guest on Bloomberg, BNN, Cheddar, MSNBC, and Yahoo Finance, among others. She also contributes her thinking to publications including Harvard Business Review, Forbes, Entrepreneur, Diginomica, Quora, Thrive, Rotman School of Management and Duke Dialogue Review. She is a change maker who's thought-provoking and forward-thinking insights have made her a frequent guest on a variety of industry-leading podcasts and live broadcasts. As host of What's Next! with Tiffani Bova, an iTunes' all-time business and management bestseller and a top sales podcast according to Top Sales Magazine, Bova has interviewed a growing number of exceptional humans including Arianna Huffington, Chester Elton, Dan Pink, Ginger Hardage, Bonin Bough, Mark Victor Hansen, Seth Godin and Tom Peters. Bova is a top Twitter influencer in Business Growth, Customer Experience, Digital Transformation, the Future of Work, and Sales. She was named one of Inc. Magazine's 37 Sales Experts You Need to Follow on Twitter, a LinkedIn Top Sales Expert to follow in 2018, 2019 and 2020, a Top 100 Women in Tech, a Brand Quarterly Magazine Top 50 Marketing Thought Leader, and one of the most Powerful and Influential Women in California according to the National Diversity Council. Her book Growth IQ was one of 800-CEO-READ's top 5 strategy and leadership books of 2018, the #1 Salesforce, Dreamforce Bookstore seller in 2018 and continues to be a monthly bestseller on Porchlight (formerly 800-CEO-Read) in 2019 and 2020. Having delivered over 500 keynote presentations on sales transformation and business model innovation to over 400,000 people on six continents, Bova is highly sought-after keynote speaker. Prior to working with Salesforce she was a sales, marketing and customer service executive for startups as well as Fortune 500 companies where she was recognized as being one of the first to develop a robust go to market model for cloud based solutions, and indirect channel strategies to accommodate changes in buying behavior. She left the corporate world and joined Gartner becoming a Distinguished Analyst and Research Fellow where she won the Thought Leadership award and earned accolades from the best leaders in the technology world for her cutting-edge analysis and her skill at architecting bold new strategies for sales and growth. Bova's time on the front lines of sales, marketing and innovation, combined with her insightful candor, has resulted in a unique perspective that continues to inspire businesses and individuals to get smarter about the choices they make, think forward and increase their Growth IQ.   Follow The Startup Life Podcast Facebook Page Want gear from The Startup Life? Check out our gear! Check out other great podcasts from The Binge Podcast Network. Written by: Dominic Lawson  Executive Producers: Dominic Lawson and Kenda Lawson Music Credits: **Show Theme**  Behind Closed Doors - Otis McDonald  **Break Theme** Cielo - Huma-Huma 

Ginger Hardage founded Unstoppable Cultures in 2017 and believes that unstoppable cultures create high performing organizations, that bosses should be mentors not prison guards, in infusing environments with optimism and much much more.

Patrick Lencioni: The Motive Pat is one of the founders of The Table Group and is the pioneer of the organizational health movement. He is the author of 11 books, which have sold over 6 million copies and been translated into more than 30 languages. As President of the Table Group, Pat spends his time speaking and writing about leadership, teamwork, and organizational health and consulting with executives and their teams. He is the author of The Motive: Why So Many Leaders Abdicate Their Most Important Responsibilities*. In this conversation, Pat and I discuss the distinction between reward-centered leaders and service-orientated leaders. We explore the five omissions that reward-centered leaders tend to make and how to avoid these omissions. Plus, Pat introduces his Working Genius model. Key Points When leaders are motivated by personal reward, they will avoid the unpleasant situations and activities that leadership requires. -Patrick Lencioni 5 Omissions of Reward-Centered Leaders: Developing the leadership team Managing subordinates (and making them manage theirs) Having difficult or uncomfortable conversations Running great team meetings Communicating constantly and repetitively to employees Many of the reward-focused CEOs I’ve known will attempt to justify their abdication of managing their people by saying, ‘I hire experienced executives and I trust them. They shouldn’t need me to manage them.’ Of course, this is inane. Managing someone is not a punitive activity, nor a sign of distrust. -Patrick Lencioni Resources Mentioned The Motive: Why So Many Leaders Abdicate Their Most Important Responsibilities* by Patrick Lencioni Working Genius assessment (use code COACHING for 50% off) Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) How to Lead Meetings That Get Results, with Mamie Kanfer Stewart (episode 358) Three Stories to Tell During Uncertainty, with David Hutchens (episode 486) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Patrick Lencioni: The Motive Pat is one of the founders of The Table Group and is the pioneer of the organizational health movement. He is the author of 11 books, which have sold over 6 million copies and been translated into more than 30 languages. As President of the Table Group, Pat spends his time speaking and writing about leadership, teamwork, and organizational health and consulting with executives and their teams. He is the author of The Motive: Why So Many Leaders Abdicate Their Most Important Responsibilities*. In this conversation, Pat and I discuss the distinction between reward-centered leaders and service-orientated leaders. We explore the five omissions that reward-centered leaders tend to make and how to avoid these omissions. Plus, Pat introduces his Working Genius model. Key Points When leaders are motivated by personal reward, they will avoid the unpleasant situations and activities that leadership requires. -Patrick Lencioni 5 Omissions of Reward-Centered Leaders: Developing the leadership team Managing subordinates (and making them manage theirs) Having difficult or uncomfortable conversations Running great team meetings Communicating constantly and repetitively to employees Many of the reward-focused CEOs I’ve known will attempt to justify their abdication of managing their people by saying, ‘I hire experienced executives and I trust them. They shouldn’t need me to manage them.’ Of course, this is inane. Managing someone is not a punitive activity, nor a sign of distrust. -Patrick Lencioni Resources Mentioned The Motive: Why So Many Leaders Abdicate Their Most Important Responsibilities* by Patrick Lencioni Working Genius assessment (use code COACHING for 50% off) Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) How to Lead Meetings That Get Results, with Mamie Kanfer Stewart (episode 358) Three Stories to Tell During Uncertainty, with David Hutchens (episode 486) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

It's one thing to say you care about your organization's culture — it's another to actually put in the time and effort to shape it. Recently, Ginger Hardage, former Sr. VP of Culture & Communications at Southwest and Founder of Unstoppable Cultures, and Ricardo Gonzalez, Founder & CEO of Bilingual America and author of The 6 Stages of Cultural Mastery, joined me on a LinkedIn Live session.

Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Joyce asked our advice on organizational culture assessments. Nina wondered how to create a cohesive culture which allows for unique cultures in each workforce segment. Bonni and Dave shared some recent technology they are playing with, including 1Password and Readwise. Resources Mentioned Human Synergistics 1Password Readwise* Related Episodes The Four Critical Stories Leaders Need For Influence, with David Hutchens (episode 148) How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) The Path of Humble Leadership, with Edgar Schein and Peter Schein (episode 363) Get Smart About Assessments, with Ken Nowack (episode 371) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Joyce asked our advice on organizational culture assessments. Nina wondered how to create a cohesive culture which allows for unique cultures in each workforce segment. Bonni and Dave shared some recent technology they are playing with, including 1Password and Readwise. Resources Mentioned Human Synergistics 1Password Readwise Related Episodes The Four Critical Stories Leaders Need For Influence, with David Hutchens (episode 148) How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) The Path of Humble Leadership, with Edgar Schein and Peter Schein (episode 363) Get Smart About Assessments, with Ken Nowack (episode 371) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Jayson Teagle, the Founder and CEO of Collideoscope, has quickly become one of the most sought-after brand architects, talent managers, and speaking agents in the global leadership space. Currently, Jayson has a roster of notable names such as Dr. Henry Cloud, Ginger Hardage, David Salyers, and CDR Rorke Denver in his portfolio, among others. Remember to get your special bonus at Peak Energy Nutrition: Use code "podcast" for 10% off your entire order. If you enjoy the podcast, would you please consider leaving a short review on Spotify, Apple Podcasts/iTunes? It takes about a minute, and helps us connect with more leaders and listeners. For more info: www.peakenergynutrition.com IG: Peak Energy Nutrition IG: Greg Darley FB: Peak Energy Nutrition --- Support this podcast: https://anchor.fm/gregdarley/support

Chester Elton and Tiffani Bova discuss "Purpose over Profit" In this EpisodeTiffani Bova is the chief growth evangelist at Salesforce and the author of the Wall Street Journal bestselling book GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your Business. Bova has been named to the latest Thinkers50's list of the world's top management thinkers and is a welcomed guest on Bloomberg, BNN, Cheddar, MSNBC, and Yahoo Finance, among others. She also contributes her thinking to publications including Harvard Business Review, Forbes, Entrepreneur, Diginomica, Quora, Thrive, Rotman School of Management and Duke Dialogue Review. She is a change maker who's thought-provoking and forward-thinking insights have made her a frequent guest on a variety of industry-leading podcasts and live broadcasts.As host of What's Next! with Tiffani Bova, an iTunes' all-time business and management bestseller and a top sales podcast according to Top Sales Magazine, Bova has interviewed a growing number of exceptional humans including Arianna Huffington, Chester Elton, Dan Pink, Ginger Hardage, Bonin Bough, Mark Victor Hansen, Seth Godin and Tom Peters.Bova is a top Twitter influencer in Business Growth, Customer Experience, Digital Transformation, the Future of Work, and Sales. She was named one of Inc. Magazine's 37 Sales Experts You Need to Follow on Twitter, a LinkedIn Top Sales Expert to follow in 2018, 2019 and 2020, a Top 100 Women in Tech, a Brand Quarterly Magazine Top 50 Marketing Thought Leader, and one of the most Powerful and Influential Women in California according to the National Diversity Council.Her book Growth IQ was one of 800-CEO-READ's top 5 strategy and leadership books of 2018, the #1 Salesforce, Dreamforce Bookstore seller in 2018 and continues to be a monthly bestseller on Porchlight (formerly 800-CEO-Read) in 2019 and 2020.Having delivered over 500 keynote presentations on sales transformation and business model innovation to over 400,000 people on six continents, Bova is highly sought-after keynote speaker. Prior to working with Salesforce she was a sales, marketing and customer service executive for startups as well as Fortune 500 companies where she was recognized as being one of the first to develop a robust go to market model for cloud based solutions, and indirect channel strategies to accommodate changes in buying behavior. She left the corporate world and joined Gartner becoming a Distinguished Analyst and Research Fellow where she won the Thought Leadership award and earned accolades from the best leaders in the technology world for her cutting-edge analysis and her skill at architecting bold new strategies for sales and growth.Bova's time on the front lines of sales, marketing and innovation, combined with her insightful candor, has resulted in a unique perspective that continues to inspire businesses and individuals to get smarter about the choices they make, think forward and increase their Growth IQ. LifeGuides is a peer-to-peer community that helps people navigate through their day-to-day stressors by providing a place of empathy, listening, wisdom and support with a Guide who has walked in your shoes, experiencing the same challenge or life experience as you.

Jason Weeman: Upwork Jason Weeman works to build meaningful relationships by creating experiences that are inspiring and transformational. He has worked for some of the top brands in the world, including Apple, LinkedIn, and Upwork. Today, he is the head of corporate learning and development at Upwork. One of the key areas of focus for his team and him is building a coaching culture. In this conversation, Jason and I discuss how his team was a catalyst for coaching culture at Upwork. We discuss what worked to influence culture in this way, what didn’t work, and the lessons they learned along the way. Key Points Be lazy, be curious, be often. -Michael Bungay Stanier Organizations are trying to create a culture for coaching, but not giving the feedback. The stronger that we develop a sense of common language on feedback, the better we get on quality. People sometimes don’t believe it should be so simple…so they try to make coaching development too complicated. Resist the urge to focus too much on data and tracking. Significant buy-in from executive leadership is critical for the success of a coaching program like this. Also, having a culture of “we” being in this together makes all the difference. Resources Mentioned Life at Upwork The Coaching Habit workshop The Last Feedback Workshop You’ll Ever Need Related Episodes These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237) How to Get the Ideal Team Player, with Patrick Lencioni (episode 301) How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Jason Weeman: Upwork Jason Weeman works to build meaningful relationships by creating experiences that are inspiring and transformational. He has worked for some of the top brands in the world, including Apple, LinkedIn, and Upwork. Today, he is the head of corporate learning and development at Upwork. One of the key areas of focus for his team and him is building a coaching culture. In this conversation, Jason and I discuss how his team was a catalyst for coaching culture at Upwork. We discuss what worked to influence culture in this way, what didn’t work, and the lessons they learned along the way. Key Points Be lazy, be curious, be often. -Michael Bungay Stanier Organizations are trying to create a culture for coaching, but not giving the feedback. The stronger that we develop a sense of common language on feedback, the better we get on quality. People sometimes don’t believe it should be so simple…so they try to make coaching development too complicated. Resist the urge to focus too much on data and tracking. Significant buy-in from executive leadership is critical for the success of a coaching program like this. Also, having a culture of “we” being in this together makes all the difference. Resources Mentioned Life at Upwork The Coaching Habit workshop The Last Feedback Workshop You’ll Ever Need Related Episodes These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237) How to Get the Ideal Team Player, with Patrick Lencioni (episode 301) How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Millennial and Generation Z keynote speaker and author, Ryan Jenkins, welcomes Ginger Hardage, Former SVP of Culture and Communications at Southwest Airlines, to the Next Generation Catalyst Podcast.  The topic discussed is how to create unstoppable company culture. We also cover...   Importance of having succinct and memorable values How company culture is evolving How leaders and employees can advance company culture How to reestablish a healthy culture Trends helping and hindering company culture And more...

Ginger Hardage recently retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years, where she served as a member of the CEO’s executive leadership team. At Southwest, Ginger led a team of 150 people responsible for building and sustaining the organization’s legendary culture and communications enterprise. In 2017, Ginger launched Unstoppable Cultures, a brand designed to help organizations create and sustain cultures of enduring greatness. Recognized by many as a foremost global authority on building and sustaining organizational culture, Ginger was responsible for the activities at Southwest that nourished the culture and the internal and external communications function. Ginger was a tireless ambassador of the world-famous Southwest Culture, leading to honors such as being a perpetual standout on FORTUNE’s “Most Admired Companies in the World” list. She helped champion the values, purpose and “Best Place to Work” initiatives at the nation’s largest airline. Upon her retirement, Southwest CEO Gary Kelly said “Ginger has made countless contributions to Southwest. She has been an invaluable business partner, advisor, and mentor. She brings constant, positive energy and enthusiasm to all those around her, and that is infectious. She has built superb teams that we are very proud of, and that I know will continue her special brand of excellence.” Ginger has received numerous honors throughout her career, including induction into the Public Relations Hall of Fame and being named as one of Texas’ Most Powerful and Influential Women. PRWeek has named her multiple times to its Top 50 Power list and 50 Most Powerful Women in Public Relations. She was named “Legendary Communicator” by Southern Methodist University, Legacy Award honoree by the Plank Center for Leadership, and selected for the James C. Bowling Executive-In-Residence Lecture Series at the University of Kentucky. Ginger currently serves as a Trustee on the global board of Ronald McDonald House Charities. In Dallas, she serves on the board of The Trinity Park Conservancy and was recently President of the Trinity Commons Foundation. Ginger previously served on advisory boards of Novartis in Basel, Switzerland; The Page Society; Business Civic Leadership Center, an affiliate of the U.S. Chamber of Commerce; Big Brothers and Sisters of Metropolitan Dallas; Southwest Cares; and the Council of Public Relations Firms. Before beginning her career at Southwest Airlines in 1990, Ginger held a variety of marketing and public relations positions at Maxus Energy Corporation, Diamond Shamrock Corporation, and Life Insurance Company of the Southwest. Ginger earned a B.A. in advertising/public relations from Texas Tech University and was recognized as an outstanding alumna by the College of Mass Communications at Texas Tech University. Ginger lives in Dallas with her husband, Kelly, and has grown stepsons, Patrick and Ross. --- Send in a voice message: https://anchor.fm/relationomics/message

Ginger Hardage, CEO of Unstoppable Cultures and former SVP of Culture at Southwest Airlines, knows a thing or two about building and sustaining the healthy, authentic and world-famous organizational culture at Southwest. In this episode of Let Go & Lead, Ginger showcases how deliberately investing in culture can differentiate an organization, build authentic brand zealots and deliver positive business results.

Ginger Hardage is a former VP of Culture & Communication at Southwest Airlines & the founder of Unstoppable Cultures. Ginger teaches us how great managers share stories relentlessly to show employees the limitless opportunities to deliver amazing service. Visit: BetterManager for show notes and available downloads Email: growth@bettermanager.us BetterManager on Facebook @BetterManagerUS on Twitter BetterManager on LinkedIn

Ginger Hardage: Unstoppable Cultures Ginger Hardage is the former senior vice president of culture at Southwest Airlines. She led a team responsible for building and sustaining the organization’s legendary culture and communications enterprise, resulting in 23 consecutive years on Fortune’s list of Top 10 Most Admired Companies in the World. Today, Ginger leads Unstoppable Cultures, a firm designed to help organizations create and sustain cultures of enduring greatness. She facilitates the annual Unstoppable Cultures Fellowship to help leaders of all kinds take practical steps to create the culture that will help their organization thrive. In this conversation, Ginger and I discuss the five lies she’s seen come up again and again in her work with leaders who are struggling with culture. Perhaps most importantly, Ginger emphasizes that leaders need not accept the default culture, but should work to define the culture. Key Points The five lies Ginger has uncovered about culture: Culture is someone else’s job. Our values are on the wall. Culture is fluffy. If I empower my employees, I might lose control. We can’t afford culture. Bonus Audio Defining a culture Resources Mentioned 5 Lies About Corporate Culture document Unstoppable Cultures Fellowship Related Episodes The Four Critical Stories Leaders Need For Influence, with David Hutchens (episode 148) Notice and Change Dysfunctional Culture, with Jonathan Raymond (episode 327) How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Ginger Hardage: Unstoppable Cultures Ginger Hardage is the former senior vice president of culture at Southwest Airlines. She led a team responsible for building and sustaining the organization’s legendary culture and communications enterprise, resulting in 23 consecutive years on Fortune’s list of Top 10 Most Admired Companies in the World. Today, Ginger leads Unstoppable Cultures, a firm designed to help organizations create and sustain cultures of enduring greatness. She facilitates the annual Unstoppable Cultures Fellowship to help leaders of all kinds take practical steps to create the culture that will help their organization thrive. In this conversation, Ginger and I discuss the five lies she’s seen come up again and again in her work with leaders who are struggling with culture. Perhaps most importantly, Ginger emphasizes that leaders need not accept the default culture, but should work to define the culture. Key Points The five lies Ginger has uncovered about culture: Culture is someone else’s job. Our values are on the wall. Culture is fluffy. If I empower my employees, I might lose control. We can’t afford culture. Bonus Audio Defining a culture Resources Mentioned 5 Lies About Corporate Culture document Unstoppable Cultures Fellowship Related Episodes The Four Critical Stories Leaders Need For Influence, with David Hutchens (episode 148) Notice and Change Dysfunctional Culture, with Jonathan Raymond (episode 327) How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Leonardo Baumworcel: Hospital São Lucas Leonardo Baumworcel is the director of Hospital São Lucas in Brazil. He oversees a 200-bed hospital and emergency room seeing 10,000 patients a month. He also oversees the work of 2,500 staff. He is a cardiologist by training and a recent alum of the Coaching for Leaders Academy. Key Points One way to utilize the podcast is to leverage if for staff training to get the entire team on the same page. Resilience is key when working to achieve your vision through change — beware of giving up too quickly. Leaders need to establish the frameworks and limitations for what to do — and then help people to have the freedom to work within it. Peer mentoring allows both leaders to learn from each other, instead of limiting the professional development to one person. Resources Mentioned Leading Change* by John Kotter Our Iceberg Is Melting* by John Kotter and Holger Rathgeber Related Episodes The Power of Vulnerability in Leadership, with Jason Brooks (episode 385) How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) How to Succeed with Leadership and Management, with John Kotter (episode 249) Move From Theory to Practice, with Steve Schroeder (episode 369) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Leonardo Baumworcel: Hospital São Lucas Leonardo Baumworcel is the director of Hospital São Lucas in Brazil. He oversees a 200-bed hospital and emergency room seeing 10,000 patients a month. He also oversees the work of 2,500 staff. He is a cardiologist by training and a recent alum of the Coaching for Leaders Academy. Key Points One way to utilize the podcast is to leverage if for staff training to get the entire team on the same page. Resilience is key when working to achieve your vision through change — beware of giving up too quickly. Leaders need to establish the frameworks and limitations for what to do — and then help people to have the freedom to work within it. Peer mentoring allows both leaders to learn from each other, instead of limiting the professional development to one person. Resources Mentioned Leading Change* by John Kotter Our Iceberg Is Melting* by John Kotter and Holger Rathgeber Related Episodes The Power of Vulnerability in Leadership, with Jason Brooks (episode 385) How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) How to Succeed with Leadership and Management, with John Kotter (episode 249) Move From Theory to Practice, with Steve Schroeder (episode 369) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Ron Williams: Learning to Lead Ron Williams is a veteran business leader, turn-around expert, and advocate for value creation. Today he is chairman and CEO of RW2 Enterprises and also a member of the board of directors for American Express, The Boeing Company, and Johnson & Johnson. Ron is the former chairman and CEO of health insurance giant Aetna. When he joined Aetna in 2001, its loss from continuing operations was $292 million, with earnings per share at a loss of $0.46. In 2011, the year he stepped down as Chairman, Aetna’s full-year operating earnings were $2 billion, with operating earnings per share of $5.17. In this conversation, Ron shares wisdom from his book, Learning to Lead: The Journey to Leading Yourself, Leading Others, and Leading an Organization*. Ron discusses his own leadership journey and how he asked the right questions to inspire a successful turn-around at Aetna. He also shares the reason for avoiding “why” questions and the value that knowledge maps provided at Aetna. Key Points Ron’s five kinds of questions that help challenge your organization’s reality: Highlight key problems Clarify the facts Probe an underlying story Suggest alternatives Drill down to basics In addition, Ron suggested: Ask questions that start with “what” instead of “why.” Utilize knowledge maps to support business literacy for complex issues. Make yourself better every year by aiming for 15% improvement. Resources Mentioned Learning to Lead: The Journey to Leading Yourself, Leading Others, and Leading an Organization* by Ron Williams Book Notes Download my highlights from Learning to Lead in PDF format (free membership required). Related Episodes The Way to Grow Your Leadership Career, with Ron Wallace (episode 267) Executive Presence with Your Elevator Speech, with Tom Henschel (episode 316) How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Ron Williams: Learning to Lead Ron Williams is a veteran business leader, turn-around expert, and advocate for value creation. Today he is chairman and CEO of RW2 Enterprises and also a member of the board of directors for American Express, The Boeing Company, and Johnson & Johnson. Ron is the former chairman and CEO of health insurance giant Aetna. When he joined Aetna in 2001, its loss from continuing operations was $292 million, with earnings per share at a loss of $0.46. In 2011, the year he stepped down as Chairman, Aetna’s full-year operating earnings were $2 billion, with operating earnings per share of $5.17. In this conversation, Ron shares wisdom from his book, Learning to Lead: The Journey to Leading Yourself, Leading Others, and Leading an Organization*. Ron discusses his own leadership journey and how he asked the right questions to inspire a successful turn-around at Aetna. He also shares the reason for avoiding “why” questions and the value that knowledge maps provided at Aetna. Key Points Ron’s five kinds of questions that help challenge your organization’s reality: Highlight key problems Clarify the facts Probe an underlying story Suggest alternatives Drill down to basics In addition, Ron suggested: Ask questions that start with “what” instead of “why.” Utilize knowledge maps to support business literacy for complex issues. Make yourself better every year by aiming for 15% improvement. Resources Mentioned Learning to Lead: The Journey to Leading Yourself, Leading Others, and Leading an Organization* by Ron Williams Book Notes Download my highlights from Learning to Lead in PDF format (free membership required). Related Episodes The Way to Grow Your Leadership Career, with Ron Wallace (episode 267) Executive Presence with Your Elevator Speech, with Tom Henschel (episode 316) How to Create an Unstoppable Culture, with Ginger Hardage (episode 350) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Welcome to the What's Next! podcast with Tiffani Bova.  This week I am honored to have the wonderful Ginger Hardage on the show. Ginger recently retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years. She is recognized by many as a foremost authority on building and sustaining organizational culture, and during her time at Southwest, the airline experienced 22 consecutive years on FORTUNE’s “Top 10 Most Admired Companies in the World” list. Throughout her career, Ginger has received countless awards and honors like the PRWeek Top 50 Power list, PRWeek 50 Most Powerful Women in Public Relations, Texas’ Most Powerful and Influential Women, and “Legendary Communicator” by Southern Methodist University in 2007. Ginger was also inducted into the Public Relations Hall of Fame in 2015 and received the prestigious Legacy Award from the Plank Center for Leadership in 2016. Ginger currently serves as a Trustee on two global boards—Ronald McDonald House Charities and the Arthur Page Society. I am absolutely thrilled to have Ginger Hardage on the What’s Next! Podcast!  THIS EPISODE IS PERFECT FOR… leaders, aspiring leaders, managers, and anyone interested in leading effectively and building a successful and organizational culture.  TODAY’S MAIN MESSAGE… Happy employees make customers happy. When customers are happy they return. This is what helps you successfully take care of your shareholders. Too often organizations start backward, focus too much on pleasing shareholders at the expense of everything else. In order to build a successful organization that takes care of its employees and by extension its customers, it is important to address three main points. First, it behooves you to define your company culture and the values that matter to your organization and how you will live those out. Second, it is important to analyze and establish what makes your distinct purpose and value set unique. Third, you must focus on leadership alignment with your values–how are you as a leader, or your organization’s leaders living out the values of the company. Successful, servant leadership starts from the top down, and how we act backs-up what we say.  WHAT  I  LOVE  MOST… Speaking to Ginger, who has successfully driven this type of culture at an iconic organization like Southwest, about the power of focusing on your employees. Great advice on how to navigate the soft side     Running time: 35:59   Subscribe on iTunes   Find Tiffani on social: Facebook Twitter LinkedIn    Find Ginger on social:  Twitter  Instagram  LinkedIn    Ginger’s Website:  Unstoppable Cultures

Tim Elmore interviews Ginger Hardage, the former Senior Vice President of Culture and Communications at Southwest Airlines who has now launched Unstoppable Cultures, a brand designed to help organizations create and sustain cultures of enduring greatness. On this episode, Ginger shares the core values of Southwest Airlines, stories of her culture experience and practical ways to cultivate a healthy culture in any organization. Event: Ginger Hardage will be speaking at the 2019 RoundTable for Principals Social: @GingerHardage, @GrowingLeaders, @TimElmore and @AndrewMcPeak Contact: podcast@growingleaders.com

Tim Elmore interviews Ginger Hardage, the former Senior Vice President of Culture and Communications at Southwest Airlines who has now launched Unstoppable Cultures, a brand designed to help organizations create and sustain cultures of enduring greatness. On this episode, Ginger shares the core values of Southwest Airlines, stories of her culture experience and practical ways…

Ginger Hardage is the just-retired Senior Vice President of Culture and Communications from an iconic American company with one of the most celebrated cultures of all time, Southwest Airlines. With her background in marketing, Ginger started her career in the oil industry, then moved to the insurance industry before serving for 25 years at Southwest. Her latest venture is Unstoppable Cultures, an organization dedicated to helping build and sustain brands that are truly unstoppable.   In this episode of The Culture Gap, Ginger shares more about her time at Southwest Airlines and the mission, vision, values, and purpose of the organization. As a company well-known for their culture and ethos, she shares more about how Southwest formulated their vision statement and an interesting personal anecdote illustrating the core values of the organization. She also dives into her thoughts on navigating the post Me Too movement landscape, and her newest venture, Unstoppable Cultures. Welcome to Culture Gap.   Key Takeaways: [:44] Daniel introduces his guest for this episode — Ginger Hardage. [1:25] Daniel and Ginger discuss the mission, vision, values, and purpose of Southwest Airlines. What is the distinction between mission and purpose? [5:46] Vision is critical to a company. Why does it matter, and why is it so difficult for companies to formulate their vision statements? [8:18] Ginger relates the experience of formulating the company's vision statement. [10:15] Ginger shares an unexpected example of the core values of Southwest Airlines. [13:23] How did Ginger measure the culture of Southwest Airlines? [15:50] As a leader and an expert in culture, what is Ginger's approach to navigating the post Me Too movement landscape? [20:27] Ginger's new venture is Unstoppable Cultures. She explains more about the mission of the organization. [23:03] What advice would Ginger give her younger self, with all the wisdom that she has now?   Brought to You By: The Culture Gap Podcast THRUUE Podfly Productions   Learn more about: Ginger Hardage on LinkedIn Southwest Airlines Gary Kelly

Ginger Hardage is the just-retired Senior Vice President of Culture and Communications from an iconic American company with one of the most celebrated cultures of all time, Southwest Airlines. With her background in marketing, Ginger started her career in the oil industry, then moved to the insurance industry before serving for 25 years at Southwest.   In this episode of The Culture Gap, Ginger shares more about the earliest days of her life that shaped her personal values, and how she thinks about corporate culture. She discusses her time and experiences at Southwest Airlines, giving some insights into how Southwest connects with its employees. She also shares a powerful case for culture that would convince the most skeptical CEO, so be sure to tune in. Welcome to Culture Gap.   Key Takeaways: [:44] Daniel introduces his guest for this episode — Ginger Hardage. [1:49] Who is Ginger Hardage? [2:40] What were some of Ginger's personal values that were instilled her as a child? How did that help her navigate inside a company like Southwest Airlines? [5:07] How would Ginger define ‘corporate culture'? [7:15] There is no way to really import the culture of another organization. [7:34] Southwest only hires about 2% of all applicants. What is it like to be part of the 2%? [9:45] How would Ginger make the case for the power of culture to a skeptical CEO? [11:55] What are Ginger's thoughts on the gaps between the strategy of a firm and the culture of a firm, particularly at Southwest Airlines. [14:36] The CEO should be the Chief Culture Officer. What is Ginger's perspective on that? [17:17] Ginger speaks to the importance of leaders supporting and engaging with their employees.   Brought to You By: The Culture Gap Podcast THRUUE Podfly Productions   Learn more about: Ginger Hardage on LinkedIn Southwest Airlines Gary Kelly

We've all encountered a workplace zombie at some point or another. I know you know what I'm talking about. Those are the people who are physically present in the workplace, but they aren't engaged in the work that they are doing. Maybe you've even been a workplace zombie before. In this episode I speak with Ginger Hardage, the former Senior Vice President of Culture and Communications at Southwest Airlines, responsible for building and sustaining the organization's legendary culture and communications enterprise. We talk about the power of purpose - and the power that it has on building a culture of greatness in our organizations.

Free Gift: http://unstoppablecultures.com/landingpages/hci/ Organizational culture might just be the next big thing in your company’s leadership and development success story. After all, Southwest Airlines has a remarkably low turnover rate and the company gets seemingly countless job applications. One might say Southwest has an Unstoppable Culture, which means it puts its people first, goes “pedal to the medal” with innovation, maintains transparency in all communication and has the right systems in place to achieve dignity and excellence every day. Check out this podcast featuring Ginger Hardage to learn how to build the culture that supports your organization’s goals. Learn more about the 2018 Learning and Leadership Development Conference: http://www.hci.org/lld-conference/2018

Former Southwest senior vice president of culture and communication Ginger Hardage knows firsthand that a healthy culture is a total game-changer. Not only does it lead to a more productive and creative workplace, but it also results in a happier, more unified team with significantly less turnover. In her latest venture, Unstoppable Cultures, Ginger draws upon her 25 years of experience at Southwest to help other companies build and sustain cultural greatness of their own. Tune in to hear her easy—and budget-friendly—ways to do the same in your own organization. Ramsey Solutions senior vice president Daniel Tardy also weighs in with five things that every thriving culture must have. We’ll wrap up the episode with Southwest CEO Gary Kelly’s thoughts on why he credits the airline’s now-famous cultural success to Ginger. entreleadership.com/podcast How to Grow a Remarkable Culture from EntreLeadership Harness Your Inner Genius from Infusionsoft Want expert help with your business question? Call 844-944-1070 and leave a message or send an email to podcast@entreleadership.com. You could be featured on a future podcast episode!

Ginger Hardage: Unstoppable Cultures Ginger Hardage is the former senior vice president of culture at Southwest Airlines. She led a team responsible for building and sustaining the organization’s legendary culture and communications enterprise, resulting in 23 consecutive years on Fortune’s list of Top 10 Most Admired Companies in the World. Key Points Three Characteristics of an Unstoppable Culture: Putting people first Constantly nourishing your culture Sharing stories relentlessly Cultures don’t happen accidentally — they have to be managed. Start with your company values and then hire for those values. Use peers to help select and interview candidates. If the leadership team is not fully engaged, employees will be able to tell. Capture customer stories and share them with your employees. Set your company vision and expectations, but don’t prescribe how you employees must go about doing it. Resources Mentioned Hire Tough Manage Easy* by Mel Kleiman Unstoppable Cultures Unstoppable Cultures Fellowship Exuberant Dancing Airport Employee Will Instantly Make Your Day More Enjoyable How Southwest Airlines Uses Emotional Storytelling To Connect With Its Customers Turn the Ship Around* by David Marquet Related Episodes Turn Followers Into Leaders, with David Marquet (episode 241) How to Get the Ideal Team Player, with Patrick Lencioni (episode 301) The Way to Capture the Power of Moments, with Chip Heath (episode 329) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Ginger Hardage: Unstoppable Cultures Ginger Hardage is the former senior vice president of culture at Southwest Airlines. She led a team responsible for building and sustaining the organization’s legendary culture and communications enterprise, resulting in 23 consecutive years on Fortune’s list of Top 10 Most Admired Companies in the World. Key Points Three Characteristics of an Unstoppable Culture: Putting people first Constantly nourishing your culture Sharing stories relentlessly Cultures don’t happen accidentally — they have to be managed. Start with your company values and then hire for those values. Use peers to help select and interview candidates. If the leadership team is not fully engaged, employees will be able to tell. Capture customer stories and share them with your employees. Set your company vision and expectations, but don’t prescribe how you employees must go about doing it. Resources Mentioned Hire Tough Manage Easy* by Mel Kleiman Unstoppable Cultures Unstoppable Cultures Fellowship Exuberant Dancing Airport Employee Will Instantly Make Your Day More Enjoyable How Southwest Airlines Uses Emotional Storytelling To Connect With Its Customers Turn the Ship Around* by David Marquet Related Episodes Turn Followers Into Leaders, with David Marquet (episode 241) How to Get the Ideal Team Player, with Patrick Lencioni (episode 301) The Way to Capture the Power of Moments, with Chip Heath (episode 329) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

As former SVP of Culture & Communications for Southwest Airlines, Ginger Hardage spent 25 years championing the values at the heart of Southwest’s legendary culture. Her new brand, Unstoppable Cultures, is on a mission to help organizations create and sustain cultures of enduring greatness. On this episode, Ginger shares the core values behind “The Southwest Way,” and breaks down how you can build a healthy, strong culture in your own organization.

Few companies have been able to create the kind of employee engagement culture that produces world-class leadership and business success like Southwest Airlines. In this interview, Ginger Hardage, Senior Vice President of Culture and Communications, reveals the philosophy, tools and techniques – as well as the business impact – of the engagement efforts that have made Southwest the envy of … Read more about this episode...