Connect with BMC Helix ITSM and Remedy Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - RSSO TrueSight Integration Best Practices Webinar on August 25, 2021.In this session, she will review the RSSO TrueSight best practices for installing, integrating, and configuring. This includes external RSSO installation, integrating with TrueSight Presentation Server (TSPS), TrueSight Infrastructure Management (TSIM), and TrueSight Capacity Optimization. Also configuration and troubleshooting common issues and how to identify and resolve.Vishakha Thalpati is a Staff Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Large Query Reports Best Practices Webinar on August 11, 2021.In this session, he will review general report design, best practice basics for avoiding long-running queries, as well as how to optimize report execution while improving performance. Including the following topics: · System improvements to avoid performance issues · Best practices when scheduling a broadcast · How to enable secondary connection pool for background tasks · Recommendations to export reports to excel Alan Medina is a Staff Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Leveraging AI/ML Clustering for Service Desk Processes Webinar on July 28, 2021.In this session, they will provide an overview of two new AI use cases around Proactive Problem Management and Real-time Incident Correlation. They will discuss how BMC uses AI technologies like Natural Language Processing (NLP) and AI Clustering algorithms to help boost IT user productivity by detecting major incidents faster and identifying impactful problem investigations.Ajoy Kumar is a Lead R&D Solutions Architect on AIHarshad Borgaonkar is the Principal Product Manager for AI Service Management For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - BMC Helix Dashboards Webinar on August 4, 2021.In this session, they will discuss the new dashboard solution BMC Helix Dashboards launched as part of 20.08 SaaS release. While initial release included ability to report on BMC Helix Operations Management solution, subsequent BMC Helix Dashboards release included support for various BMC Helix Service Management solutions including ITSM, Digital Workplace (DWP), Business Workflow (BWF) and Custom AR or Innovation Suite Application.They will discuss salient features of BMC Helix Dashboards including out-of-the-box sample content, various visualization options, report scheduling, different modes of querying and cross-ITSM or even cross service and operations management dashboarding. BMC Helix Dashboards is based on open source Grafana and offers customers option to connect with multiple data sources.Rahul Vedak is a Principal Product ManagerAbhijeet Teli is a Staff Specialist Product DeveloperFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Getting Started with Archiving Webinar on July 20, 2021.In this session, he will review several business scenarios and how archiving can help meet your organization's Data Retention policies and performance benefits. He will provide a demo of enabling archiving policies and deleting data.Doug Reif is a Principal Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - ITSM June Release Webinar on July 14, 2021.In this session they will cover the new capabilities of our ITSM solution introduced in this new release, launching BMC's solution into a clear leadership position around modern AI Service Management. The session also provides additional information about the container-based deployment model.Product Management TeamFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Discovery Administration Best Practices Webinar on June 23, 2021.In this session, he will review the best practice recommendations for regular maintenance and health monitoring to ensure optimal system operation. Also will review scenarios for mitigating impact in the event an issue arises. Maintenance & Health Monitoring Areas include:Disk SpaceDatastorePerformanceHigh Availability/Disaster RecoveryPhilippe Boyer is a Lead Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - BCM Access Administration Best Practices Webinar on June 9, 2021.In this session, she will cover the Best Practices for managing administrators, groups, and access levels. The administrators and groups are used to manage security profiles and access levels that control access to the system. This also includes Windows Active Directory (AD) integration such as syncing of groups from AD and BCM login using authentication against AD.  Cynthia Arockiam is a Staff Specialist Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - CMDB Portal Walk Through Webinar on May 19, 2021.In this session they will review the CMDB Portal components, capabilities, and configuration. Additionally review common CMDB Portal use cases, troubleshooting tips and tricks. Few examples will include creating a new Reconciliation, Normalization, and Atrium Integrator job using the New CMDB UI. Also configuring archiving new functionality in the CMDB UI. List of components include:• Atrium Explorer & CMDB Dashboard• Atrium Integrator• Auditing & Archiving• Class Query Mapping & Dynamic Service Modelling• Reconciliation• NormalizationJean Christophe is a Lead Technical Support AnalystDevendra Borse is a Lead Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Harnessing the power of Digital Workplace Webinar on May 5, 2021.In this session he will review multiple scenarios for utilizing the capabilities within Digital Workplace. Providing examples of Business Workflows & Chatbot integration, using the External Portal, Collaboration features, Service bundling/dependencies & Asset Management integration.John Gallagher is a Lead Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Transitioning to Progressive Views  Webinar on April 21, 2021.In this session, they will provide an overview of ITSM user experience using progressive views (PV) including benefits, architecture, and adoption best practices.  The best practices will cover the process switching from the Smart IT UI to PV, using for customization, and extension.    Ashutosh Deshpande is a Product Development ArchitectPratik Pandit is a Lead SQA EngineerFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - ITSM 21.02 Release webinar on April 7, 2021.In this session they will cover the new capabilities of our ITSM solution introduced in this new release, launching BMC’s solution into a clear leadership position around modern AI Service Management.Product Management TeamFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Invoking ITSM REST Services webinar on March 24, 2021.In this session he will review two scenarios of REST integration. This includes publishing a custom form as a REST Service, performing basic REST CRUD operations, and uploading/retrieving attachments. Also will perform the same tasks on an OOTB ITSM form to understand the similarities and progress to more complex REST structures. The BMC TestHttpClient tool will be used during this session as it is helpful not only for testing, but also for troubleshooting common REST situations.Alejandro Vidaurri is a Lead Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - DWP Best Practices for Advanced Troubleshooting webinar on March 10, 2021.In this session, they will review the Digital Work Place Best Practices for Advanced Troubleshooting of Notifications, Performance, and AR Server Integration based issues. This will include the techniques for recognizing the symptoms, confirming the issue, and resolving.Jeff Hudson is a Lead Technical Support AnalystJuhi Shah is a Senior Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - BCM Administration Best Practices webinar on February 24, 2021.In this session, they will cover Best Practices for BCM Administration including BCM User Authorization and Integrations. The BCM User Authorization will include best practices for managing user access levels within the BCM Console. The integrations will cover configuring BCM with Smart IT and understanding common issues and how to prevent them.Sagar Mhamane is a Staff Specialist Technical Support AnalystNiranjan Panigrahi is a Lead Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Pre-release Briefing on Upcoming Enhancements and On-Prem Deployment Changes in 21.02 Release Cycle webinar on February 11, 2021.In this session, they will provide high-level insight into some of the exciting enhancements that BMC is working on for the next release cycle of Remedy ITSM and BMC Digital Workplace on-premise software. This will include enhancements about the on-premise deployment model that allow you to benefit from faster innovation adoption, easier upgrades and scalability, less downtime, and use of standard/Agile deployment practices. As part of this overview, they will also share how BMC plans to roll out the new software version in this release cycle.Product Management TeamFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Report Design Best Practices webinar on February 10, 2021.In this session, she will review the common Smart Reporting design best practices. This will cover the most common report design examples including:Retrieving Only the Latest RecordsCreating Accurate Joins for New Views or Modifying an Existing ViewUnderstanding Advanced FeaturesAlicia Beltran is a Staff Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Helix Integration Platform Technical Overview webinar on February 3, 2021.In this session, they provide a technical overview of the Helix Integration Platform. This will include · What is Helix Integration Platform? · Why it is the preferred integration approach for Helix? · What pre-built connectors and integration templates are available now? · Demonstration of the platform and pre-built templates · What's the future?Pradeep Kumar is a Senior Manager, Product ManagementFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Discovery Patterns: TPL for Beginners webinar on January 13, 2021.In this session, she will cover the basics of TPL from a “Hello, World” example to the best practices and troubleshooting patterns.  The following are topics covered: · Data Types, Identifiers, and Assignment Statements · How to add a new attribute in TPL · Control structures – Triggers, If statements, and For loops · Best Practices for Creating Good Patterns · Troubleshooting     o Identifying Problems in Patterns     o Logging Lisa Keeler is a Lead Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Introduction to Discovery Customization Webinar on November 18, 2020.In this session, she will review taxonomy, nodes, and relationships of the Discovery data model.  Also will cover:Discovery OOTB patternsHow to “read” an OOTB Discovery patternUI-Generated patternsIntroduction to Custom patternsDiscovery Customization optionsLisa Keeler is a Lead Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Leveraging the New Java AR Log Analyzer Webinar on November 18, 2020.In this session, he will review the updated Java tool, previously PERL based, highlighting the new features and performance improvements. Including how the tool can be used to address performance issues and help tune your environment. Several common “use case” scenarios will be reviewed through practical demonstration.Doug Reif is a Principal Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Deployment Management Best Practices and Troubleshooting Webinar on November 4, 2020.In this session, they will cover:Deployment Management OverviewDeployment Management Best Practice GuidelinesHow-to Demo on Simultaneous Package Deployment and Rollback in Server Group Deployment Management Troubleshooting Guides and Resources for troubleshooting issues with Package Import, Deploy and Deployment PayloadHelix ITSM D2PSmita Naik is a Senior Technical Support AnalystVignesh Nadar is a Technical Support ManagertFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - DWP Catalog Workflow Best Practices and Troubleshooting Webinar on October 21, 2020.In this session, he will discuss Connectors, service import/export, DWP Catalog approvals, basic workflow design, and troubleshooting.Jeff Hudson is a Lead Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - ITSM 20.08 Feature Release Webinar on October 7, 2020.In this session we will cover the exciting new capabilities of our ITSM solution introduced with the 20.08 release, in support of delivering a world-class user experience for ITSM and creating new customer value as part of BMC’s IT Service Management strategy. Aside from the core ITSM solution we also plan to cover new capabilities of BMC Helix Multi-Cloud Service Management. Product Management TeamFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Getting started with Asset Discovery and rolling out the BCM Agent Webinar on September 23, 2020.In this session, he will review pre-requisites, basic configurations around asset discovery, and scanners. Also will cover how rollouts are done.Sagar Mhamane is a Staff Specialist Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Managing Flash deprecation and replacement features within Remedy products Webinar on September 9, 2020.In this session, they will review what changes have been made in the Remedy Suite, how to replace all or specific capabilities, and resources available to help with applying the necessary patches/upgrading? Further information regarding the announcement of these changes can be found in this BMC Communities post.For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Best Practices for Deploying DWP Catalog Webinar on August 26, 2020.In this session they will discuss the Installation/Upgrade process, Configuration, RSSO integration, and SSL.Ashish Parate is a Staff Specialist Technical Support AnalystDaniel Soto is a Senior Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Troubleshooting Email Engine Performance and Connectivity Issues Webinar on August 12, 2020.In this session, Mike and Doug will cover the following topics:Email Engine throughput utilityNew Email Engine connectivity testing utilityEmail Engine Performance Best Practice guidelinesEmail Engine Troubleshooting Guides and resources for troubleshooting issues with outgoing notifications, incoming messages and performanceMike Fahrenbruch is a Senior Technical Support AnalystDoug Reif is a Principal Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Using the Subquery Option to Optimize Row Level Security Searches Webinar on June 24, 2020.In this session they will review what is Row Level Security (RLS), differences between the existing RLS options and RLS subquery options. Also covered RLS Subquery implementation, enabling, format of queries and troubleshooting best practices.Mark Walters is a Principal Technical Support AnalystRajendra Kapale is a Lead Product DeveloperFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Mid-tier & Tomcat Best Practice Configuration for Performance Webinar on June 10, 2020.In this session they will review the best practice Mid-tier, Tomcat, and ehcache configuration settings for optimal end user perceived performance.  The rationale behind the recommended settings for Small, Medium, and Large environments will be covered.  As Mid-Tier uses ehcache for building web content, each cache category needs fine tuning to optimize JVM heap memory usage and minimizing disk access spooling. This talk covers key metrics for measuring spooling, JVM heap usage, and a strategy for ehcache performance optimization.Dan Barbera is a Lead Product DeveloperHugo Vuong, Ph.D. is a Product Development ArchitectFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Smart Reporting: Best Practices for Advanced Report Creation Webinar on May 20, 2020.In this session they will review the advanced features and functionality that is available within Smart Reporting. The Best practices will include co-display, drill through, sub-queries, freehand SQL calculated fields, and advanced calculations.Daniel Marrujo is a Staff Specialist Technical Support AnalystBharath Kumar is a Staff Specialist Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Smart Reporting: Best Practice Basics for Building Reports Webinar on May 6, 2020.In this session they will review the best practices basics to start building reports and include examples on how to recreate a Crystal report using Smart Reporting.Daniel Marrujo is a Staff Specialist Technical Support AnalystBharath Kumar is a Staff Specialist Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Archiving Best Practices & Troubleshooting Webinar on April 22, 2020.In this session she provides an overview of archiving, best practice configuration, and troubleshooting.  This includes using the Archive Manager Console, multi-threaded archiving, and how Associations affect Archival.Devita Mujoo is a Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Remedy Test Automation Libraries Overview and Use Webinar on March 25, 2020.In this session they will cover the overview and use of the Remedy Test Automation Libraries. The test automation libraries will work against On Prem and Helix ITSM environments to help validate your environment. The following topics will be reviewed:· Where to get the automation libraries· Installation of the package· OOTB Test Cases available· Running OOTB test cases· Customizing test scripts for your environment· Troubleshooting test scriptsManoj Jagdale is a Senior Manager of Product DevelopmentGaurav Khanna is a Lead SQA EngineerFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Remedy / Helix ITSM 20.02 Feature Release Webinar on March 11, 2020.In this session we will cover the exciting new capabilities introduced with the 20.02 release, in support of delivering a world-class user experience for ITSM and helping ITSM teams to better manage their automation initiatives. Learn also about new REST API capabilities of the platform, and a new solution for security incident management, based on BMC Helix Multi-Cloud Service Management. We’ll also cover updates to the platform compatibility list. Peter Adams is Director of Product ManagementFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Performance Considerations for Smart IT Application Webinar on February 26, 2020.In this webinar they will review optimizing performance of the functional areas of Smart IT.  These functional area will include the Dashboard, Ticket Console, Chunking, FTS, Smart Recorder, RLS, Change Collision, Data purging and archiving.  In addition, SQL and database tuning will also be reviewed in this session.Nancy Lan is a Principal Product DeveloperDeodatta Marathe is a Senior Product DeveloperFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Understanding and Troubleshooting the Approval Plug-In Sever Webinar on January 29, 2020.This is the 3rd part of a series on the Plugin server. In the first part, we discussed what are plug-ins, types of plug-ins and servers, and about plug-in communications. In the second part, we looked at troubleshooting the plug-in server. In this third session, Jai will focus on one of the special ‘hybrid’ plug-ins by discussing the Approval Server Plug-in. This plug-in is a good example of a complex plug-in that has the attributes of both a standard plug-in and a stand-alone process. You will see how this Plug-in is called to perform work as well as how to troubleshoot it using both the generic plug-in logging and Approval Server-specific logging.Jai Shori is a Senior Technical Support AnalystFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Reactive to Proactive: End to End Service Management Webinar on January 15, 2020.In this session he covers moving from Reactive to Proactive with End-to-End Service Management and going beyond just being more proactive. He reviews tangible steps to take and approaches that allow you to connect knowing what you have in your environment all the way through the operations/governance side to get in front of problems before they happen and your end-users experience outages.Darius Wallace is an AVP Solutions ArchitectFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - OnPrem Remedy Architecture Platform: Deployment Simplification Case Study Webinar on December 18, 2019.In this session Deepak and Peter will cover newly introduced Live chat in Smart IT 19.08. Including how existing virtual chat is transformed and leveraged in Smart IT to provide modern agent workspace/console. Learn about capabilities introduced in this new interface as well as learn how this interface is going to be different from Mid-Tier based support agent console. Last but not least this webinar will cover prerequisites and steps to get this new experience.Deepak Somaiya is a Product Development ArchitectPeter Sibiski, Lead SQA EngineerFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Consuming REST API for Integration webinar on November 20, 2019.In this session LJ will cover consuming REST API for Integration with new 19.08 feature capability and options for pre-19.08 REST API consumption. LJ Longwing is a Lead Product Developer For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Java Performance Monitoring webinar on November 6, 2019.In this session Hugo will discuss JVM monitoring using jvisualvm, Visual interpretation of the data, and how to take snapshots, thread and heap dumps. He will review case studies to understand the behavior to fine tune the performance of JVM hosting the AR platform.Hugo Vuong, Ph.d is a Principal Product DeveloperFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Digital Workplace New Progressive Web App UI webinar on October 23, 2019.In this session, he will cover the new responsive UI enhancements in the 19.xx Digital Workplace and the benefits. The new Progressive Web App supports clients from desktop to mobile devices replacing native apps. This allows all features and customization are available seamlessly across all clients.Sirjad Parakkat, Director Product DevelopmentFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Best Practices for Creating a Custom Connector webinar on October 17, 2019.In this session they will cover the best practices for creating a custom connector and provide a demo of creating one, which includes:• Overview of a Custom Connector• Best Practice naming conventions, considerations, etc. when creating• Development Controller Setup• Reviewing a custom connector• Using the testing utility to “unit test” the connector• Deploying to the local controller to test• Troubleshooting (Areas to investigate, available logging, etc.)• How-to promote to productionKevin Goerlitz is a Product Development ArchitectJimmy Wu is a Lead Product DeveloperFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - 19.08 Feature Release webinar on September 18, 2019.In this session Peter covers the exciting new capabilities introduced with the 19.08 release, in support of delivering a world-class user experience for ITSM and creating new customer value as part of BMC’s Cognitive Service Management strategy. Learn also about our new REST API capabilities, new Smart Reporting capabilities, and new pre-built integrations for BMC Helix Multi-Cloud Service Management. We’ll also cover updates to the platform compatibility list. Peter Adams, Senior DirectorProduct ManagementFor more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series