Podcasts about bombomb

If you are not shooting videos every day, maybe multiple times a day, you are quickly going to get behind in the real estate world, and that might sound daunting, but it's not. Our guest today on the Lab Coat Agents Podcast, Mr. Darin Dawson, the President and Co-Founder of BombBomb is going to help you understand why it is not because you only need to be sending communication videos between you and your customer, one to one. So that is what we are talking about here and you don't want to miss it! Episode Highlights: Darin's friend Conor whom he met around 1998 was working in marketing, and he came up with this idea, “wouldn't it be great if we could send videos instead of emails because we are better in person?” Whenthey got the idea for BomBomb, Darin was leading the online sales efforts at a TV station, a small NBC affiliate. In 2005, there was no YouTube, and the iPhone Gen one didn't have a camera in it, and they decided that they were going to do video email for communication. So they set up a server in Conor's closet to host one video on it, says Darin. They partnered up with the third co-founder, Kevin Dibble, who was used to running the business for this day today. He helped them build their first developers and stuff fundamentally. Patrick McDavid was the first software hire we ever made, and he is our CTO now, says Darin. Conor was looking to purchase the bomb.com domain, but it was unavailable, so he purchased bombbomb.com. We were trying to find a name that would be catchy and that people would be interested in what it is, says Darin. Jeff asks Darin to tell the listeners the general concept behind using video as a one to one communication tool in business, its psychology, and why it works? The reason loan officers, real estate professionals, and financial planners showed up early with video communication is that they all rely on repeat, and referral business and relationships are core to your success, says Darin. How you show up as a human being is why people buy your service in this industry.  BombBomb allows you to scale face-to-face interactions with the people you get business from. We are in a tighter market, and in a tighter market, you go out to do things that stand out from the crowd and be different from everybody else because we are all the same in the consumer's mindset, says Darin. If you invite old clients into a group where you are just sharing valuable, interesting, or just fun stuff that creates engagement, they choose to accept the invite and open the app every day, says Jeff.  Jeff has countless success stories from his people who said the borrower called me back and said I am going with you because of your video. It helped me understand what you described, and I could sense your excitement for us. BombBomb gives you Intel to act on your best activities, and you can have the best success in the business you're trying to move forward.  Jeff inquires , “If you are in a position of recruiting or you know that this message needs to be received by the buyer, seller, or borrower because it's time-sensitive and so being able to see whether or not they opened it and watched it, that's critical, how does that work?” “If you are in the mortgage industry and are not using BombBomb, you are inefficient because it saves you so much time, puts you out of your head, and positions yourself as an authority,” says Jeff.  The reality is we are not meeting with all of the clients face to face, and even if you are, you're making the meeting face to face a lot more efficient because they already have a heads up about what they're ready to expect, affirms Jeff.  That stat says 90% of home buyers would use their agent again, but only 13% do because they never hear back from the agent and they're not remembered. “For clients, be a person, be a human being, say thank you just like you would anyone else because it's common decency and send them thank you videos so that they can remember you and you are going to feel great,” says Darin.   3 Key Points: There are other ways to do marketing like cold calling and door knocking, and you can do that, but if you want to attract and use different means of marketing that will grow your business, you have to do video, says Jeff. The main reason to start BombBomb was to send personal videos and talk about what we wanted clients to consider purchasing from us, and with that, we would make more money, says Darin. In BombBomb, we focus more on the recipient experience than we do on the sender because we want the recipient to be used to this easily, explains Darin. Resources Mentioned:  Lab Coat Agents | Website | Facebook | Facebook Group | Twitter | Instagram  Jeff Pfitzer   | Instagram | LinkedIn | Twitter Darin Dawson | LinkedIn | https://bombbomb.com/ |  Book Follow Up Boss (Sponsor)  Chime (Sponsor)

In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the co-founder of https://bombbomb.com/ (BombBomb), Darin Dawson.  BombBomb scales face-to-face communication with your clients, potential customers, and anyone else you want to contact through your business. Darin and his associates founded BombBomb because they found that many entrepreneurs and business owners wanted more face-to-face interaction, but didn't have the time or bandwidth for it. BombBomb now has over 100,000 users in over 40 countries. This company re-humanizes the planet through video communication.  Darin and Josh talk about the decline in communication as everything went remote during COVID-19. BombBomb seeks to remedy these negative changes by allowing for recorded video communication that's personalized to each recipient. Darin describes the problems with digital pollution – there's so much out there, you have to shine and stand out uniquely. Your solution needs to address relevant and current issues. Only a human being can communicate with empathy and emotion, yet we've taken some of the human connection out of standard business communications. With BombBomb, you deliver messages to your clients and customers with warmth, tone, and true human interaction. BomBomb allows you to create video messaging the same way you already create your videos, making its integration into your preferred platforms seamless.  BombBomb allows you to maintain a real relationship with your people, not just someone anonymous and intangible behind a blanket text or email. While a lot of the physicality of human interaction has been lost in the age of the pandemic, Darin and his team seek to reattribute these aspects of communication and increase the longevity of your business relationships.  Josh and Darin also talk about the book https://bombbomb.com/book/human-centered/ (Human-Centered Communication) by Ethan Beute and Stephen Pacinelli, who are on the BombBomb team. This book gives a diverse look at the issues with digital pollution and tackles how to maintain human-centered communication in the digital world.  Don't forget to be genuine and authentic when you contact people in your network. If your communication feels automated, they won't hear you. Sending videos is a way to say their name, show them a smile, and really talk to them is how to forge lifelong client relationships. At the end of the day, Josh details that there's a lot of junk advice out there that tells you to automate your nurturing process. The reality is that some things can be automated, but not a human relationship. Be willing to put in the effort to talk to your clients directly and you'll see lifetime results.  Learn more about the book Human-Centered Communication at https://bombbomb.com/book/human-centered/ (https://bombbomb.com/book/human-centered/).  Learn more about BombBomb at https://bombbomb.com/ (https://bombbomb.com/).  Check out BombBomb's LinkedIn at https://www.linkedin.com/company/bombbomb/ (https://www.linkedin.com/company/bombbomb/).   Check out Darin Dawson on LinkedIn at https://www.linkedin.com/in/darin-dawson-6a62351/ (https://www.linkedin.com/in/darin-dawson-6a62351/).  Don't forget to subscribe to The Thoughtful Entrepreneur and thank you for listening. Tune in next time! More from UpMyInfluence: ✅ We are actively booking guests for our DAILY Entrepreneur Success Podcast.https://upmyinfluence.com/guest ( Schedule HERE). ✅ Are you a 6-figure consultant? Let us fill your sales schedule and move you to 7-figures.https://upmyinfluence.com/b2b ( Learn more here). ✅ Check out our freehttps://upmyinfluence.com/1 ( Authority Transformation Masterclass).

"We are spending more time than ever in virtual environments. That will only increase, as well the amount of noise we encounter there...""As individuals and businesses, we not only spend time and energy managing this digital pollution, we often create it. At-risk are relationships and revenue...""The only viable way forward is to be more thoughtful, intentional, and personal."Join me today as I interview Bombomb's Chief Evangelist and two-time author Ethan Beute as we discuss how his book, Human-Centered Communication, and mine, The Upstream Model, go hand in hand.Links:Full episode with video, audio, timestamps and full transcription—Explore past episodes:  justinstoddart.com/podcastDownload my international best-selling book, The Upstream Model, here: justinstoddart.com/freebookIf you enjoy the podcast, please leave us a short review on Apple Podcasts.  I love reading reviews and engaging with our community.Follow Justin:Instagram: instagram.com/justinstoddartFacebook: facebook.com/justincstoddartYouTube: youtube.com/c/justinstoddart

How To Speed Up Video Production and Increase Email Marketing Open Rates:A passionate storyteller by nature Steve Pacinelli serves as BombBomb's Chief Marketing Officer. Recently, Steve co-authored the definitive guide to better business communication, Rehumanize Your Business. Prior to leading the charge of the "relationships through video" movement, he led a sales team winning with BombBomb. He was a Sales Manager, Vice President of Events, and the National Speaker for http://realtor.com/ (Realtor.com), and presented to more than 1,000 audiences along the way. Quote: "The obstacle is the way"Thematically these presentations focus on online marketing, video communication, lead conversion, consumer psychology, and sales automation. However, craft beer, photography, motorcycles, and Steve’s family of five always made a cameo. Quote: "Be a value and abundance will follow"  Top 3 Hot Point Takeaways:Facial recognition vs textual. Short visual videos vs faceless emails. Connecting Personally vs Personalized Automation.   Today’s Resource Links from the Podcast:Scott's BombBomb Affiliate Link: http://affiliates.bombbomb.com/VQG9v www.bombbomb.com/book www.linkedin.com/in/stephenpacinelli   Our Mentioned Influencers:The Epidemic of Facelessness https://www.nytimes.com/2015/02/15/opinion/sunday/the-epidemic-of-facelessness.html (https://www.nytimes.com/2015/02/15/opinion/sunday/the-epidemic-of-facelessness.html) https://www.fanocracy.com/ (https://www.fanocracy.com/) Vanessa Van Edwards: oxytocin body language https://www.successpodcast.com/show-notes/2017/4/18/the-secret-science-of-lies-body-language-with-vanessa-van-edwards (https://www.successpodcast.com/show-notes/2017/4/18/the-secret-science-of-lies-body-language-with-vanessa-van-edwards)   Watch us on YouTube:https://youtu.be/0EnRS1gsk1g   Timestamped Show Notes:00:30 - Introduction 02:30 - Garage office? It looks a lot bigger than it is. It's about six by eight feet in the corner of the garage. I built it with my father-in-law in like two days, just to be separated from the house. I want to redo the garage and put the gym in my office upstairs and build a second. My gym is in the basement for me right now. 09:30 - I started using video for communication purposes, and again, there's marketing through video and relationships through video. Marketing is when you get the green screen, the drone, the high-end lighting, and the equipment and you record it. Relationships through video are more organic messages where someone's just taken out their phone, or they're using their laptop camera or something and they hit the record button. They know whatever message they have to deliver would be much better delivered in person but time or distance or technologies are keeping them apart. It's not suited for text-based communication either, it has nuance, it requires more clarity. Relationships need to be built and so back in 2011, I didn't work for BomBomb then, I was looking for a way to travel the country on a 48 city speaking tour. 16:00 - There is a shiny authenticity, the shiny or that something, is a lot of times the less authentic and it feels that way depending on what you're trying to accomplish with your video. There's a time and place for shiny, for sure. Okay. But there's also a time and a place if you're trying to deliver a heartfelt message. The less production that you put towards it, the more it sounds like it comes from the heart and less from the mind. 21:00 - I think, 25 years ago were the biggest shifts that we've had in the business world, as all of our communication was relegated to black text on a white screen. When you remove the messenger from the message, you remove the humanity, remove the emotion, you remove the tone, you remove the personal nature of the message, now we can personalize. That's all the crap that we get in our email inbox every day that has your name on it that's personalized. But...

In this episode of the Millionaire Mindcast, we have an exciting guest, Steve Pacinelli who gives insights, value, and tips on how to leverage videos, how to build connections and close that virtual gap, how to overcome fears of recording one, what are dos and don’ts of creating a video, and what are the frameworks to start with it!  BombBomb was started in 2006 before the tech phones existed and started to hit in 2011.As the world is moving more and more digital online, BomBomb’s advocacy is to help people and entrepreneurs build trust and connection in a personal way with people you don’t even know especially in business. Subsequently, customers will always go for the known versus the unknown. Steve believed that YOU are your best asset. People are buying you. It’s not the tool that you’re using and not the business gadget, but to connect with one’s capacity. Currently, BombBomb specialize the type of videos that are designed to be seen by a single person, a video for communication and replacement of type-out-text to add clarity to your communication, to add emotion, and to add tone. Some Questions I Ask: With Bambam, how do you explain your guys' company and what you guys do? (00:14) Take us back to where the BombBomb started & where do you see BombBomb today? (00:48) How important is a video from a broad business landscape in today’s years? (04:08) Is video acceptable in all industries or are there any that maybe can get by without it? (05:30) What are all you guys probably seeing everything under the sun when it comes to leveraging video to get optimal results? (07:32) What do you say to people who say negative things about creating a video or declining to adopt it? (13:01) How can they go about making their first or their couple batch recorded videos? What does that framework look like for them? (16:49) What are some of the Do’s and Don’ts that maybe people you see making those mistakes can easily avoid if they just have a little bit more expertise? (22:53) What do they really need in order to start doing the video today? (27:08) Talk to me a little bit more about the importance and proper ways of using video for enhancing team culture and rapport, and efficiency as a group internally. (28:42) I’m curious about some of your great success stories within BombBomb that you guys have seen as an outcome of somebody leveraging and incorporating video into their business strategy? (31:20) What are you guys paying attention to right now for trends that you think may be on the horizon that you’re paying attention to? (33:32)  In This Episode, You Will Learn: Marketing through video versus Relationships through video (02:13) One of the best videos that you can send to your customers (08:17) How to build relationships through Cold Outbound (08:44) Tips when to incorporate video (10:26) Advices on how to overcome your fear to record a video (14:15) How to decide if it’s the right time for a video (17:35) Tips to deliver most bad news (17:50) The framework of Empathy, Value, Call-To-Action (20:15) How to leverage video in the right way (31:00)  Quotes: “Customers will always go for the known versus the unknown.” ‘It’s hard to say NO to a big old smiling face and a personal message about that person.” “You are your best asset.” “The people that rule the world are the people that can communicate clearly.” “Be a value and abundance will follow.” “It is really not about the video, it’s also about connection, it’s also about your messaging, and it’s about sales.” “Video is just a mechanism to get you to face to face.” Connect with Steve Pacinelli on:  Website Rehumanize Your Business book by Ethan Beute, Stephen Pacinelli The Customer Experience Podcast BombBomb Webinar

On this show, we talked about the impact the internet and email has had on interpersonal communication, how anyone can increase their connection and increase their influence and how to get started, with Ethan Beute, Chief Evangelist at BomBomb and the author of Rehumanize Your Business.  Listen to learn how to begin rehumanizing your interactions! You can learn more about Ethan at BombBomb.com, Twitter, Facebook and LinkedIn. Time to get your Mind, Body and Money right?  StriveDetox.com George is honored to be included on Investopedia's list of the Top 100 Financial Advisors for 2019! You can learn more about the show at GeorgeGrombacher.com, Twitter, LinkedIn, Instagram and Facebook or contact George at Contact@GeorgeGrombacher.com.

Data shows that using one-to-one, personalized videos in your marketing gets better results, but few marketers or actually using it. This week on The Inbound Success Podcast, BombBomb Chief Evangelist Ethan Beute breaks down the topic of personalized video - from why to use it, to how to do it well, when to use, who it's right for, and what kinds of results you can expect.  Bottom line - by just about every measurement of success, using one-to-one videos gets better results. And with so many new technologies available to make the creation of one-to-one video easy and affordable, there is no reason not to get started. Highlights from my conversation with Ethan include: BombBomb is a video platform that, amongst other things, supports the creation of one-to-one, personalized videos. Ethan says that we are successful when we connect with people and are sincere in our ability to provide value - so this ability to do it in a more complete way, with today's technology, is simply a return to the way business was exclusively done just a few generations ago. The biggest reason more marketers don't use one-to-one video is that it requires vulnerability, and many people are uncomfortable appearing on camera. There is also a behavior, or habit, change required so that when people would normally sit down at a keyboard and type out a message, they think instead about creating a video. A great way to get started with one-to-one video is by sending it to people who already know and like you - for example, your internal colleagues. There are several use cases for one-to-one video, from landing pages with form fills, to frequently asked questions, emails, customer testimonials, and success stories. Other common use cases include when you have to explain something complicated, or demonstrate a product. Ethan recommends that if you include a video in email, you don't put the full text of the video into the email. Use the email like a teaser. The most important thing to consider when making one-to-one videos is what is in it for the recipient. Why would they open your video? A couple of things you can to do increase the chances someone will watch your video are use an animated preview thumbnail, and do something in the first few frames to really customize it, like hold up a whiteboard with the recipient's name, or do a screen capture of their LinkedIn profile. Adding one-to-one video to your emails generates powerful results. 81% of people said they get more replies and responses, 87% of people say they get more clicks, one in six said they doubled or more than doubled their click rate, 68% say they convert more leads, and 10% said they doubled or more than doubled their conversion rate.  These same results all increase by 2 to 5% when you use an unformatted email template meant to mimic a personalized gmail. Resources from this episode: Visit the BombBomb website Connect with Ethan on LinkedIn Follow Ethan on Twitter Learn more about using personalized video in Ethan's book Rehumanize Your Business Check out BomBomb's gmail video solution Listen to the podcast to learn more about using one-to-one video in your marketing. Transcript Kathleen Booth (Host): Welcome back to the Inbound Success Podcast. I'm your host, Kathleen Booth, and this week, my guest is Ethan Beute, who is the Chief Evangelist at BombBomb. Welcome, Ethan. Ethan Beute (Guest): Thank you so much. I really appreciate the invite, and I'm looking forward to the conversation. Ethan and Kathleen recording this episode together . Kathleen: Me too, and I love your t-shirt. People who are listening can't see this, but he's got on a t-shirt that says, "Rehumanize," which definitely is related to what we're talking about today. Let's start out by having you tell the audience a little bit about yourself and about BombBomb. What do you guys do? About BombBomb Ethan: Sure. I've been with the team for eight years full time and two years part time prior to that. A, we've been at this a long time, and B, I've been involved with it for a long time. We maybe had a couple hundred customers when I started full time back in 2011 and more than 45,000 today, so it's been a really interesting journey. And I think it's just, there's so many factors that we're working in our favor at the time. What we do, we make it very easy for people to get face-to-face again through simple video. The ideal situation is that you and I could get together and have this conversation in person, but time and distance are the things that keep us apart. Here, we were able to work out time, and then, we use Zoom to cover the distance. It allows us to be there in person when we can't be there in person, and that's what this style of video is. It's simple, personal videos, typically webcam, smartphone, unscripted, conversational. Not to put on your home page, not to build a YouTube channel with, but in order to get face-to-face again where it matters most for you, and for your customers and future customers. We have a tool set that works in Gmail, in Outlook, in Salesforce, in Outreach, in a bunch of other CRMs and platforms, our own web application, mobile apps, etc. But the premise is, you're better in person. You're going to communicate with people more clearly. You're going to connect with them more effectively, and ultimately, you're going to convert at a higher rate when you get face-to-face. And those conversions aren't just a macro conversion, like a signed contract or something like that. It's also the micro conversions, like more replies, or a return phone call, or more clicks through to fill out that form or to give a review, or whatever the case may be. And so we've found that, when people are a little bit more personal and a little bit more human in their communication, instead of relying exclusively on the same plain black text on the same white screen that doesn't differentiate you, doesn't build trust and rapport, and doesn't communicate nearly as well as if you just looked someone in the eye and just spoke to him or her. And it's a really effective and satisfying way to communicate with people. Kathleen: Yeah, I really could not agree more with that. We're recording a podcast right now, and we're starting a little late, because I had some technical issues. The technical issue I was having specifically is that my webcam wasn't working. And you would think, "Well, why do you need a webcam to record a podcast, which is an audio podcast?" But the reality is that it makes a huge difference if I can see the person I'm talking to and vice versa, not only to forge a connection, but the facial expressions, my hand moving as I talk. And also, not talking over each other. Our ability to have a great conversation is so dramatically influenced by our ability to see each other. Ethan: I agree completely, and I know a little bit more about you. Even before we started speaking. You have a really nice little diffuser going. I can see- Kathleen: My essential oils back there. Ethan: Yeah, yeah. I can see photos of your family. It's the spoken and unspoken things. It's the body language, but it's also the context and all this stuff. It's just so much more rich. And again, effective, as you already said. You know when I'm winding down, and I can see when you're ready to ask a follow up question so we don't speak over each other and things, but it's also more satisfying. I feel a little bit more connected to you. You're able to read the word on my t-shirt, and know that it says something about me and the way I look at things. There's just so much there. That's what all of this is all about. Ethan: It is about getting to the MQL number or the SQL number or the revenue number or whatever, but all of that is facilitated through, and I don't want to sound trite and go, "It's not B2B, it's not B2C. It's H2H." It's true. I don't want to be trite about it, but that's all this is really about. "We are successful when we connect with people, are sincere in our ability to provide value, and so this ability to do it in a more complete way, with today's technology, is simply a return to the way business was exclusively done just a few generations ago." Why more marketers don't use video Kathleen: You just mentioned something really interesting to me, which is "with today's technology." I have noticed that, in the last few years, there are just a proliferation of tools available to support making these kinds of videos. But there actually are an astounding number of marketers who are not taking advantage of them. I would love to just start by talking about why you think that is the case. Ethan: I'll tell you exactly why it's the case. I think one of the biggest hangups is that it requires vulnerability. That's it. We don't want the discomfort of appearing on camera. There are some other things too in that there's not a lot of best practices established. I think a lot of people see people on LinkedIn, with this maybe this style of video and think, "Who do they think they are? I would never do that. I can't do that. Can I do that? Is this good enough? Am I good enough?" Just to bring it back to the vulnerability. "Do I actually have anything to say," and all of these other pieces, and so I think a lot of it is that personal piece of, "I'm not comfortable enough in my own skin to put myself forward in a real and honest way, sitting here in my cubicle," or as I'm doing, standing in a bedroom in my dad's condo in West Michigan. We are who we are. We are where we are. And if we come with the right spirit of service and, again, trade word, value, that it all works out. I think the human factor is the single biggest factor. And then I think, more practically, this simpler style of video, there are not a lot of best practices established. I think there aren't enough people modeling it. A lot of people are ... Any typical adoption curve that's fat in the middle, we're still on the early upside of it, and so the followers that want to be a little bit more cautious and comfortable in, "Oh, other people have done this successfully," we're not quite there yet. I think there are people sitting on the sidelines, maybe waiting and watching. And it's behavior change in general, this idea of hitting record instead of going to the keyboard when I'm responding to a customer inquiry, or making that initial touch, or following up after an appointment, or all these other various places you can drop videos. It's a habit change, so even some of our best customers will confess, "Gosh, I love this. This is great. You guys are awesome people. I love what you allow me to do for my customers and in my business, but gosh, I just wish I used it more often." Even people who have jumped all the early hurdles, and we can get into those more specifically, but even people who've jumped all the hurdles are still struggling to make it a habit, which is the thing that I'm most excited about in the work that I do, is getting more people to be more consistent about being more human in their day-to-day communication. Kathleen: You have hit the nail on the head, in my opinion. Because, and I speak from experience, because at IMPACT, we've had a stated goal in the last year of really weaving video throughout every single thing we do as a company, and I have seen both of the things you said. One, I have absolutely seen and I have experienced it myself, that feeling of, "Oh, I didn't put on a nice enough outfit." Or, "I haven't done my hair, so I couldn't possibly do a video today." I've been experimenting with LinkedIn video a lot in the last few months, and it is funny, I do feel like the days when I wake up and put an effort into my appearance, I'm like, "Gosh, I should record three of these in different shirts so that I take advantage of the fact that I look good." And you find yourself getting all caught up in appearances, as opposed to just acknowledging, "This is what I look like today. Let's show the world, and that's okay." But then also that muscle memory almost that you tap into when you need to communicate. A lot of us don't think of video first. I always think of it as building a culture of video within your company. Again, we've been trying to do this for the last year, and we have some tools in place that help us create one-to-one videos really easily. They're in-browser, and it's interesting to see adoption. There are a couple people who are just amazing at it. They use it for everything. And then there are definitely people who, you can remind them time and time again, and they still default back to writing. And so much is lost in that writing, so much of the context. One of the greatest things that I think we did as a company, and I'm going to give credit to our COO, Chris Duprey, is that we actually had this communication training earlier in the year. And it wasn't so much about video, but what he did was, after the communication training, he asked everybody in the company, once a week, a question about how they were implementing what they learned, and he required them to answer that question via video. You had to post a video of yourself answering his question in this particular Slack channel, and it was a great structured way of getting people used to having that kind of a conversation by video. But it was funny to watch, because there were definitely some people who, you could just tell, they were procrastinating doing it. Or they didn't want to show themselves. Absolutely, everything you just said is true, and I've 100% lived it within our company, the whole spectrum of people who are early adopters to people who are true, true laggers. Ethan: I love it. The confidence piece of, "I feel like I look good today," is a real thing. And when you are feeling it, definitely create opportunities to do that. Even my use is pretty streaky, where I might send 15 or 20 or 30 videos in a day in order to execute something that I'm working on, and it requires benefits from one-to-one communication. If you are feeling it, ride that. But if you're not, know that you care a heck of a lot more about your own appearance than anyone else does. The other cool think that I love that you all are doing there is, and it would be one of the tips that I would offer for anyone just getting started, is start with the people who already know you and like you. These are your coworkers, and so an internal Slack channel with your team members all talking about what we're learning and how we're going to move forward together in these types of things, is a really great way to start getting comfortable, because it is a new skill. You're not just going to pick up the saxophone, or pick up a lacrosse stick, or sit down at the piano, or open up a Mandarin language book and just be expert out of the gate. And this is a new skill. This idea of looking the camera in the lens and speaking as if you're speaking to somebody isn't the most natural thing we've ever done, so this idea that you're going to practice is super, super important. And the idea that you can do it in this safe, closed space is just a killer idea, so yeah, props to Chris. Kathleen: Yeah, Chris is a smart guy. Using one-to-one video in your marketing Kathleen: In terms of marketing, there's so many use cases for these one-to-one videos, but let's zero our focus in for a minute on marketing, because I have some other areas I want to talk about too. Marketing, specifically, can you talk a little bit about some of the use cases you've seen, where one-to-one video can be useful? Because there are plenty of use cases for non-one-to-one video that I think most marketers are very familiar with, but how do you see one-to-one specifically being used? Ethan: I'll start with the common thoughts, which is the idea that it's recorded once and used over and over again, but it goes to one person at the right time. This would be, maybe, something that you would write and script and edit, and it isn't truly in the context or even the spirit of what you and I have been talking about with regard to video. But anywhere that someone is making a transition, this could be from a form fill to a free trial, or a free trial to a customer, or any of these points of transition for the customer that are in marketing's zone of activity or responsibility set. Frequently asked questions is always a great source of video content, whether that is for an email nurture sequence or a YouTube playlist or a set of blog posts. Whatever the case may be. Anything that your best customers are wondering about or need to know in transition from one place to the next is a great place to do relationship building and teaching and nurturing through video. I would add then that, for the marketer in general, some places I've personally ... I was a one-person marketing team for about three and a half years, and then we've dramatically grown the team out over the past three or four years since then. I sent a ton of email, and I did not send it from a group address. I sent every email, whether it was a newsletter, one of these nurture type emails, trade show pre-event marketing or post-event followup, I sent all of them from my own email address. And so A, if you're not sending email from a real person, I encourage you to do so. The reason you're sending email isn't just to blast information out. It's to create conversation and to help people, but the benefit is these replies, the things people wonder about, the things people thank you for, this is how you understand your customers. If you're not getting on a phone with them regularly, this is another great way to have those conversations. And do you need to budget time for it? Absolutely. What I found myself in ... I'll go to a really fun one. If you send emails to large lists of people as I was doing, as the sole practitioner and even as we were building the team before I handed some of this stuff off to other team members, I would regularly get, from time to time, on an email to 80,000 or 120,000 people, get that periodic reply that says, "Why are you in my inbox? I hate you." Foul language. Kathleen: Isn't it amazing how awful people feel like they can be over email? Ethan: Right, unsubscribe. And so, it's funny. What I would do in all of those cases is I would just hit reply, and I promise I'll give you a couple more good use cases, but I would hit reply and I would say, "Hey Jeff, Ethan Beute here with BombBomb. Wanted to let you know I got your email. Hey, I am so sorry. It does me no good to make you upset. I don't want to send you email you don't want to receive. I know the outcome is going to be terrible. I wanted to let you know that I've personally manually unsubscribed you in both of the systems that we use to have email. And if you ever want to get face-to-face with people as I'm doing here, to build a relationship and let people know what's going on, just reply. Let me know. I'd be happy to resubscribe you any time." And about one third of the time, you get nothing back. About one third of the time, you get an, "Okay, thanks." And about one third, maybe a little bit less of the time, you'll get, "Oh my gosh, that was really nice. Yeah, resubscribe me." Again, all anyone wants is to feel like they've been seen and heard. That person who was very angry in the moment, maybe they just lost a deal, or got chewed out by their supervisor, or got a piece of bad news, or woke up on the wrong side of the bed, they get your email and they are just ready to start firing. All they want on the other side is, "Hey man, I see you. I hear you. I'm sorry. This is not in my best interest either. I don't want to spam you, because that's bad for both of us, and I've taken care of the issue." That's all anyone wants. I do customer testimonials, customer success stories. I think, yeah, you could write a rule set in your CRM or something that will produce a list of your most active customers or your longest lasting customers or customers within a particular segment or whatever, and send a mass email requesting that they send a video testimonial or some kind of success story or whatever. That's okay. I typically prefer to do that on a one-to-one basis, because I do want their personal story. I might template the email with three or four tips on how to provide that story or that testimonial, or leading questions or a structure for how they might respond, or go to a third party site and leave that thing you want to give that instruction. But I think, even if it's 85% the same video, I think it's worth 45 seconds a person to let them know that you appreciate them. There's a benefit here too. Smiling is like gratitude in that the more we practice it, the better we actually feel. It's a chemical benefit. It's an emotional benefit. It's a physical benefit to us. And so this idea of anything that's positive in your customer communication, I think the more you can do that and be sincere in it ... Your current customers are your best source of your next customers, period. They're least expensive, the warmest, etc etc etc, and so why not honor those people? Those are the people that you can turn into the loyalists and the advocates, simply by, even with 40 seconds of your time, they're going to say something like, "Oh my gosh, thank you for taking the time to send that video." And you say, "Oh my gosh, it actually took me a quarter of the time it would have to type all this out." Anyway, I could go on, but I think when you look at the times when you're clicking Send, you're going to find opportunities where you can communicate more clearly or make a stronger human connection or make a bigger impact or be much more clear in your communication, and those are the spots where you might take care to hit Record. And again, once you get comfortable and get over those human issues in the beginning, you're often going to save a lot of time. Kathleen: Yeah, there are so many great use cases. Again, speaking from personal experience, and I wouldn't say we're experts at this, but we've been playing around with it a lot, and some of the more effective use cases that I've seen are ... We have a Contact Us form on our website, so for anybody who's interested in talking to someone from our sales team, we actually have one person, her name is Myriah, who everybody talks to first. And so, we made a video of her. On the page, it says, "If you fill out this form, this is the person that you will be speaking with." And it's her saying hi and saying, "I'll be the one you're talking to," and explaining what she's going to cover in the call. That's been very effective, and people really like that. They're like, "Wow, I really did get her on the phone." And then- Ethan: That's the really interesting thing. When people greet her on the phone, there's not just the basic relationship building there, like the psychological proximity. There's also a degree of authority there in this idea that, "Oh, it's really you." This idea that they feel like they know you, and so when you get on the phone, it's like, "Hey, it's you." What a benefit to the entire rest of the relationship, especially if that's the first touch they get. So good. Kathleen: Yeah, we've done that also in a lot of our email marketing, like you were suggesting. Whether it's promoting ticket sales for an event and having somebody ... I'm a user group leader for HubSpot, so whenever we invite people to our next user group meeting, there'll be a little video of me saying, "Hey, I hope you can make it. Here's what we're going to cover." And it's funny, because when you pair that with the email ... We have one of our email templates. We call it "conversational email," but it's basically a stripped down email template. It looks literally like it came out of my Gmail. It's done by design. It still has the CAN-SPAM footer, but it's subtle. We just stripped all the formatting out and made it look like every other email you get. And when we create the email like that and make it very personal and from me, and then have a video of me in it, it's sent through a mass emailing system, but it is astounding, the number of replies I get. People saying, "Oh, thanks for your email. I'm sorry, I won't be able to make it." Nobody responds to a formatted mass email to be like, "I'm sorry. I can't make it." But the fact that they're doing that, it's because it really feels like they're getting a personal email from me. Ethan: There's a social reciprocity element. I feel like it's subtle. You can't describe it. They would never articulate why they chose to reply to that email. If you deliver it as if you're speaking to one person instead of, "Hey everyone." If you're like, "Hey. As someone in the HubSpot community here locally, you blah blah blah ..." When you speak to one person, they feel like it's for one person, and there's this, almost an obligation to participate in a different way. The same as your front desk or your admin who's the first point of contact and the router of all of the opportunities, that she's greeted in a different way as well. I'm not surprised by that result, but I love to hear it. Kathleen: Yeah, you also talked about one other thing, which I've found to be true as well, which is when something's complicated, I actually love video for that. Because it is exhausting to think about having to write out an email about a complicated topic, when you can just turn your video camera on and, in no time, just talk it out. And then send that to somebody. I think it's easier for you, as the person who needs to communicate the message, but it's also easier for the one receiving it to understand it. Ethan: Completely, and so when you fold in something like screen recording, that helps as well. If you need to walk people through a process, or walk through a form or a document, or a piece of software or something else, this idea of being able to blend show and tell together is especially powerful for detailed and complicated topics. And a point of caution here that I would offer people that say, "Oh gosh, this is great. I'm going to add some videos to my emails." A, I definitely agree with your idea of stripping down some of the emails and making them more ... We call it Gmail, Gmail style, Gmailesque. But then I would also say, don't be redundant. The text in the email is meant to support the video, and the video is meant to support the text in the email, to ultimately make it clear to people, "Why did I get this? What's my opportunity? And how do I proceed?" You do need some text maybe to help compel that video play. The video is there to bring the message to life, to maybe add some clarity or add some emotion. In the case that it's an event invite, really build it. Sales is the transfer of emotion, so capture the spirit of the event and what you think is really cool about it, or attractive and why you would just plain not miss it. These kinds of things are going to naturally draw people in, with fellow human beings and fellow social creatures that we are. And then, there's often a tendency then to put all the detail from the video in the body of the email. I strongly discourage that. Then there's no reason to watch the video. Again, these are all habits. No one send is the thing. Just speaking of your HubStop user group, these are people that you reach out to monthly or quarterly. You maybe have some exchanges. You're going to be back in their inbox, and so the more you train them that, "I don't need to watch the video, because it's all here in the email body," they're not going to watch the video. Or the more, in general, let's step outside of the user group. The more emails you send ... Every single email you send, you're training people to open or delete your next message by how good it is. And it's the same thing with any aspect of that email. You're training people to know what to expect from you when your "from: name" and "from: email address" hit their inbox. We need to be careful to keep the human elements in the video. Out of courtesy, if it is a complex topic, go ahead and include a list of bullet points or details, or date, time, location, street address stuff that you don't necessarily want to memorize and put in the video. It doesn't belong in the video. In video, in email, you can use them together, the video and the text to be complimentary, to compel people to ultimately take you up on the call to action, whatever the purpose of that email is. How to do one-to-one video right Kathleen: That's a great point, and I think what it speaks to is, what are some things that you should be aware of if you want to do this well? If somebody says, "I'm into it. I want to create a one-to-one video. I like that tip of 'don't be redundant.'" One of the other things I learned was, when you hit that record button, already be smiling. Because, if you put a video thumbnail in something, and you have a serious face, it's not going to entice anybody to watch. Whereas, if you have a big smile in that thumbnail, somebody's going to want to hit click. It's much more inviting. Are there other tips along those lines that you have for people if they're going to test this out? Ethan: Sure, absolutely. Something that happens when people first get started is they think the video is magic, because a lot of people selling video solutions are selling magic. That's just my shorthand for "dramatic promises that this is the one thing you've been looking for, that it's going to make the difference in ..." What's going to make a difference in your business and a difference in the world at large is being consistent about doing it and making it a habit, and now this is part of the way we communicate. It doesn't replace phone calls, doesn't replace text messages or emails or social messages. It's just part of what we can add into so many of our situations to, again, bring it to life and convey the emotion, have people feel like they know us. What people will often do is just record a video and send it on its own, essentially. And then they wonder, "Why didn't they play my video?" Which is the wrong question. That's backward looking, looking to blame. You can learn and apply it forward, but it's too late. You've already done all the action. If we instead ask, "Why would he play this video? Why should she play this video? Why would they watch this video?" Then we're going to be much more clear. This is just ... and you don't have to go through all these steps every time. Like you're sending a marketing email to 1,500 or 15,000 people every single time you send a one-to-one email, but once you start getting habitual about it like, "Okay, what's in it for this person," and when you're clear on that, you're going to A, record a much better video. Because you're much more clear about the intention and the value to the recipient, but it's also going to come through in your subject line, one line of text to tell someone why to play the video, and then a supporting line of text after the video to drive the call to action, which I assume you'll be talking about in the video. Being clear on what's in it for them from the get go is going to set you up to create a much better experience for them from subject line through opening it through watching the video through following up on the call to action. Being clear on the value is a good one. Something that we do at BombBomb, we take the first three seconds of your video and automatically turn it into an animated preview for you. That gives you three seconds to do thinks like, of course, smile or wave or gesture at something in the room. I keep a little whiteboard on my desk, a dry erase board, and I'll write notes. Sometimes I'll draw people's logos. I'm using the animated preview as well to let people know why they should watch the video. You can do that in a static thumbnail as well. Other people use sticky notes or iPads. You can use screen recording, where your little face is in the corner, and you're over top of their LinkedIn profile or over a blog post that they recently published, or a podcast episode, or a podcast they host. These kinds of things to let them know, "This is just for you. This is not something that I ..." Because as video becomes more common, the same reason that direct mail fell off, I feel like it's having a little bit of a resurgence. The reason it fell off is, we all know this is just ... "This went to everybody. It's not necessarily relevant to me," and all of these things. Video will reach that point. I actually think we're years away from it, because there aren't enough people doing it, for some of the reasons we already described. There'll be a point at which we need to be much more clear about the value of video. I think we still have a window here where, simply using video in some of these places where it's not necessarily expected or common will get you an extra lift right now, but especially as we go forward. This ability to convey the value to the recipient and reasons to participate, because goodness knows, our time and attention are not going to be more available in the future. They're only going to be less available, and so we need to be more clear about these things from the get go. Who should be using one-to-one video Kathleen: So true. Now, what do you ... I imagine there are people who hear this and they think, "Okay, one-to-one video. I get it, but by nature, it is unscripted. It is less polished. It is more informal." What do you say to people who come back to you and say, "My brand, that's not congruent with my brand. My brand is more corporate. It's more polished, and this isn't going to fit with it Ethan: For starter, I would obviously ask some follow up questions. My flippant response is, "You are wrong." My flippant response is what I said earlier, which is just ultimately, you need to honor those elements, and I think some of that's going to come through. Maybe you control your setting a little bit more. You control your clothing a little bit more, but ultimately ... I wrote a piece years ago called The Shiny Authenticity Inversion. It was based on anecdotal evidence from working with thousands of people around this, and people using video in YouTube, in Facebook, even at the time, five years ago, let's say, and in email and these other places. And they say, "I do all kinds of video. I have all this expensive video equipment. I made a studio in my office or in my garage or whatever, and I do all this great stuff." But the videos that generate the best response are my simplest ones, where I just hold out my iPhone and I just talk to people. I organized that, and then I specifically set corporate against human in a table to characterize it: scripted versus conversational, edited instead of one take recording. This kind of shiny, scripted, produced, edited, animated open, like the video opens and we're in a polished video. And I think the reaction to the simpler style is a reaction to, or an echo reaction even, to Seth Godin's television industrial complex. This idea that, if you had budget enough to produce a video and put it in front of enough people that you would inherently and immediately have trust, the idea that you had enough of a budget to create a television campaign in the '80s and '90s, was enough for people to say, "Oh, these people are super legitimate." And now I think we're overtrained that way. This idea of pulling the curtain back, and stop putting on all of this overdressed ... Brene Brown's language for it is like armor, and some of these other things, this overly produced scenario, where we act as if. We act as if we're not the same as you. We're not the same as ourselves. We're better than ourselves, all this dressing up. There are places for it, and I think there are ways to do this that honor the spirit of your brand and are true to who you are. But ultimately, people want to know that. They want to see you and hear you just like they want to be seen and heard. They want to know and trust the person who's on the other side, and so I think the more we can ask why when we feel defensive about these ideas of being more honest, and being more direct, and being more personal, and being more human in the work that we're doing. Another thing is, "This doesn't scale." It doesn't, but you've got to pick your spot. I say, if you as an agency are doing high value/low volume, then I think there are a lot of places to do this. If, like us, as a software company with 40,000 customers, are doing high volume, you need to pick your spots and say, "I'm going to do mass emails for this," but when people reply or when I go through the analytics, I'm going to follow up underneath and be truly person. You've got to pick your spots where it's going to make the most sense and the most value for your organization. I would say the same thing to your question of, "That's not me." And by casual unscripted, I don't mean you have no idea what you're going to say when you hit record, or that you're going to do it in the parking garage, the fifth floor of the parking garage underneath your office building. I'm not suggesting that it's intentionally trashy, although my shiny authenticity version was. I feel validated. About a year later, the Content Marketing Institute, which produces a ton of amazing content, a gentleman did a piece called Visual Realism: The New Way to Build Trust. And he broke down how Levis, Coca-Cola, Betabrand, and some of these other really big companies are intentionally dumbing down the quality of their photos and videos in order to ... appear more trustworthy. And so, while we're down here wondering how we can put more gloss and polish and budget behind our video efforts, these companies that have 100,000x your budget and more people and more time and all of this are trying to find their way back down toward the rest of us, in terms of being approachable and being trustworthy. I would just encourage you, if you take this position of, "I can't do that because," ask a couple layers of why, and be honest with yourself, because ultimately, you're going to win when you can put yourself forward more often. Kathleen: You know who nails this, who's a great example of it? And I think proof that you can really get real and not jeopardize your business credibility, is Dave Gerhardt, who is the head of marketing at Drift. Drift is a very, very successful company that is growing like gangbusters, that sells into other very, very successful companies. And Dave not only does super informal one-to-one style videos, but sometimes he'll do it after a workout when he's sweaty, or walking down the street with one of his kids. He takes it to an extreme, but it's because the stuff that he's saying is so valuable that nobody cares what the setting is. And let's be honest. We're all human. We don't walk around 24/7 in tailored suits. We all have lives, and so it shouldn't come as a shock to anybody that people work out, people have kids. But if you have a message of value to deliver, I think, being willing to do that any time, any place, is very humanizing. When you talk about trust, it's funny, and you talked earlier about every email you send is an opportunity, or reinforces whether somebody should open or delete. What started turning in my head was actually Jason Fried, who is one of the founders of Basecamp. In his books, he talks about something called the trust bank, and he talks about it with respect to employees, but I think it's just as applicable here, which is that, he talks about when he hires somebody, he has a full ... He has a trust bank, and every action you take, every interaction you have, either puts more money into the trust bank, or it takes it out. I think it's the same thing with video and with email. Every piece of content you create is either going to add to that trust bank or remove from it. Yes, while you might make a fancy, polished video, is that adding to the trust bank or is that withdrawing from it? Is it going to make you feel colder and less accessible or is it going to invite somebody in? Ethan: Yeah, and is it self motivated or is it in the service of the other person? The other interesting thing then is, with Dave, which is a great example, and you'll find other people of note, familiarity, large companies or big names in and of themselves, doing this. I think, if you find yourself standing back and saying, "I would never do that," or "I just don't have the same kind of value to add," I think, A, he's getting the benefit of some of the things I got when we turned our cameras on to start this conversation, which is, I see where you work. I know some things about you. There's some things around you that I can attach myself to and say, "I have some affinity with her," without us ever saying a single word. And it's the same thing with him. When he's leading his life and allowing you into it, it's not just about the message. It's also about, "I like this guy a little bit more." Or, at a minimum, "I know more about him." And the value of that is so intangible, but significant. And the other thing I would say, for people who think, "Gosh, if I'm going to step it up and I'm going to communicate these messages in video, I need to have something extraordinary or extra special or super insightful," or these kinds of things. I just don't think that that's true. I think, for starters, most working professionals, who've achieved even some moderate level of success, have a lot more to teach and share than they would ever give themselves credit for. And then again, going back to customer value, you probably know, if you're a competent marketer, you know where people get hung up and where people are successful. You can communicate these things en masse or one-to-one to people who are stuck. They've maybe been with you for awhile, but they're stuck and they need to move forward. Or people that are just getting started with you. Short line on that is, you have a lot more value to offer than you probably recognize or give yourself credit for. If you look around, you're going to find spots where you can be more personal and more helpful, and you can do this and you are good enough. How does one-to-one video translate into marketing results? Kathleen: I love it. I feel like I could talk to you about this forever, but I'm realizing that we're running out of time, and there are some important questions I want to ask you before that happens. First one is, we've talked a lot about the why and the how. Can you address ... How does this move the needle? How does this translate into marketing results, and what have you see in your experience? Ethan: Sure. I've seen all kinds of wonderful things, from an anecdotal standpoint. Again, as a front line guy for years, who sent all of this stuff personally, I have relationships with hundreds and hundreds of our customers, and I know their stories and how they're using it and all that. Survey data, 81% of people said they get more replies and responses to their emails. Again, the goal of the email oftentimes is to generate a reply, especially in sales. As you start moving into the MQL or SQL range, depending on how you're structured, you might still have a BDR or SDR function within the marketing team. Some people separate it. It's actually separated at BombBomb. It's now on the sales side of the fence, not that we don't have a ... You've got to draw a line somewhere, not that we don't have ... collaboration. More replies and responses. 87% of people say they get more clicks through their emails. I think it was one in six said they doubled or more than doubled their click rate. 68% of people say they convert more leads. I think 10% said they doubled or more than doubled their conversion rate. This one gets more into, and not necessarily a hardcore marketer, but 90% of people said it allows them to stay in touch more effectively. I think it was 40% said they doubled or more than doubled their ability to stay in touch effectively. And then I think it was 56-57% of people say they generate more referrals. And those numbers, specifically in our Gmail instance, again, the question was, "Compared to traditional, typed out text emails, how much of a lift does BombBomb video in email give you?" When we asked the same thing exclusively in the Gmail context, all the numbers were the same, but with two to five points on top of it. Which, again, goes back to this idea of the simpler style email. Not necessarily the full blown design header, graphics, colors, these things that, again, signal to people that this is polished, this is for everybody, this has some gloss on it. And it's appropriate in moments, but I think the more we can strip it back a little bit and get straight to the heart of it, typically the better off we're going to be. On the CS side, which may not necessarily be directly of interest to marketers, but there's something there. First touch resolution has dramatically improved, so when someone reaches out with a problem or a question, which again, I got as a marketer, being able to send a video and even a pre-recorded video that addresses that specific question, dramatically reduces the back and forth time, which A, eats up your time as a marketer or a team member, and then B, frustrates the customer in that, "I'm going back and forth. I have a meeting to go to. I still don't have my resolution. I'm not clear. I don't understand." These longer exchanges, so first touch resolution, people filling out satisfaction surveys increases. And I think it goes back to this reciprocity piece in your story of, "Oh my gosh, it's really you on the phone." It's that. How to connect with Ethan Kathleen: Yeah, yeah. I like that. Well, if somebody wants to learn more about this, or they want to reach out to you and ask you a question, what's the best way for them to reach you? Ethan: My name is Ethan Beute, E-T-H-A-N B-E-U-T-E. You can hit me up on LinkedIn. You can email me directly, Ethan, E-T-H-A-N at BombBomb.com. I co-authored a book on simpler personal videos called Rehumanize Your Business, and you can learn more about that at BombBomb.com. It's just the word bomb twice, B-O-M-B-B-O-M-B.com/book. And, of course, you can find it on Amazon as well. We walk through all the stuff. What is this all about? Why does it matter to you and your business? Who's actually doing it? When do you send a video instead of text? How do you technically do it? And then we have some advanced ... How to get more emails open, how to get more videos played, how to get replies, responses, clicks, etc. And then how do you follow up? What happens when you send a video email to 500 people? What do you do with the 168 people who opened it but didn't play the video? How do you follow up with that? So a bunch of follow up strategies as well. We want to make this accessible. I am sincerely convinced that, when this becomes a more standard business practice, and again, I don't see this as a strategy or a tactic. This is just a different and better way to communicate using today's technology. The bandwidth that we have as recorders and senders, and the bandwidth that our customers have as recipients, and the nice cameras we have built into our laptops and our phones and all of this. This isn't ... My vision and my hope for this is that this becomes a more standard way to work, because it's going to bring us closer into relationship with one another. It's going to close this, "We're more connected than ever, but we feel more disconnected and lonely and unseen than ever." It's just going to be a better way to live and work as a practitioner on the company side, and as a stakeholder on the customer side. I'm very encouraged by its growth and the receptivity to it. I recognize the human challenges, and I hope people can go forward. I hope the book is of some value in that process. Kathleen: Amen. Well, I will put those links in the show notes for sure. If you want to connect with Ethan or check out the book or BombBomb, head to the show notes. Kathleen's two questions Kathleen: Two questions I always ask my guests, and I'm curious to hear what you have to say. The first is always, company or individual, is there a particular person who you think is doing inbound marketing really well? But I'm going to twist it and ask you, is there an example of a company or individual who's doing personalized one-to-one video really well? Because you work with a lot of these companies, so who should the audience check out if they want to see a best practice example? Ethan: Good one. We just spent a lot of time with one of our really good customers who's just ... We're all in Colorado Springs. I'm not at the moment, but our company is and I typically am. But there's a company called Madwire Marketing 360 that's up in Ft. Collins. They were already a really good company culture, and you can see that when you get into some of the content that they produce, but they really just took this on and ran with it. Ethan: The adoption there was just really amazing. I've been a part of the adoption of video on a variety of teams and company situations, and they just really, really ran with it. It's been really inspiring, and the results they're getting are fantastic. Kathleen: Great. Well, I'll definitely put that link in as well. And then, digital marketing is changing so quickly, and I always hear marketers complaining that it's like drinking from a fire hose. How do you personally stay up to date and keep yourself educated? Ethan: I read a lot of books, and I read them in print, and I read them with a pencil. I'm not a hardcore gadget, tool, tech guy. I'm not looking for new apps. I'm not looking for new tools. I want to understand the problem first, and so I think there's something about reading. The pace of it, especially reading with a pencil, where you're very clear about what's super important, which I underline. And when it's also of secondary importance, which I put in parentheses. There's something about that process. I think so many people run to digital tools, but they're not clear on the real problem they're trying to solve, and therefore, the implementation is either incomplete or potentially even not helpful. They think that just by evaluating three solutions and subscribing to one of them that they've solved their problem, and in fact, that's just a very, very beginning, and very often, it's a reflection of the fact that you didn't truly understand your problem. I'm much slower. People on our team, thank goodness it really does take a variety of disciplines and backgrounds and stuff, because I do have gadget guy and gadget gal and app guy and app gal on my team, which is awesome. That's what helps me as well is my colleagues. If you're not that type of person, it's okay. It took me awhile to come to terms with that myself, but know that we all add value in the process, and being very, very clear on what you're actually trying to solve is the most important step to staying abreast of the latest changes in martech. Kathleen: Yeah, I love that you're a pencil and hard copy book kind of guy, because I love nothing more than making notes in margins and underlining and marking books up. All right, well we are just about out of time, so again, head to the show notes if you want to know how to contact Ethan or if you want to learn more about BombBomb. You know what to do next... Kathleen: And if you're listening and you liked what you heard or you learned something new, please consider leaving a five star review on Apple Podcasts. If you know somebody else who's doing kick ass inbound marketing work, tweet me @WorkMommyWork, because I would love to interview them. Thanks so much, Ethan. It was fun. Ethan: Thank you so much. I really enjoyed it too, and if you're listening, if you've listened to other episodes, go leave that review. It really matters. Kathleen: It does. Thank you for saying that. All right, see you next time.

About the episode: Let’s talk about connecting, consulting and conversion through follow-up! During this episode we are unpacking the difference between traditional e-mail and video email as a differentiator and conversion tool. My guest and I talk about the value of video mail, how to leverage it, get over your fear of being on video and track your communications. Have you ever received an email that was miscommunicated and misinterpreted? We all know that email can be explosive and easily misunderstood and if you are in sells or service, you cannot afford that level of misunderstanding. Join my guest and I to discuss this amazing tool, who it serves and all the value it brings to business and connecting. From the Host: BombBomb is a personal favorite of mine and I am super pumped to share this amazing product with you! As VP of Marketing at BombBomb, Ethan Beute helps sales professionals of all kinds communicate more clearly, connect more deeply, and convert at a higher rate using simple video. If you are in sells of any type (and aren’t we all?!), the name of the game is connectivity! Ethan takes us to school to discuss the product, the value and the possibility. Visit my web-site at www.sherryswift.com and read my blog from this episode to snag the tips from ethan on video as a differentiator that will change your business. Write to me at Swifttalk@sherryswift.com and I will send you a sample BomBomb so that you can check it out! Today’s Episode Talks about: - The importance of transparency as a connection opportunity - Video e-mail as a real option- how to leverage it for prospecting, follow-up and conversion - Quality conversation that does not require you to be an awesome writer - How to create value through video - BombBomb integration through Gmail - Tracking your responses through BombBomb for actionable response - 81% get more responses, 68% converting leads at a higher rate - Getting over your fear of video - Send Sherry an e-mail @ Swifttalk@sherryswift.com and she will send you a video mail to see how this awesome tool works! Mentioned in this episode: BombBomb web-site: https://bombbomb.com BombBomb Blog: https://bombbomb.com/blog BombBomb on Facebook : http://facebook.com/bombbomb BombBomb on Twitter: http://twitter.com/bombbomb BombBomb on Linkedin: http://linkedin.com/company/bombbomb Sherry’s web-site – www.sherryswift.com Connect with Sherry on Social Media and get instantly updated on our next episodes! Facebook – https://www.facebook.com/swifttransitions/ Instagram- https://www.instagram.com/swifttalk/ Linked in- https://www.linkedin.com/in/sherry-swift-70374610/ Twitter- https://twitter.com/sherswift Did you enjoy listening to the show as much as we enjoyed creating it? Show us some love by subscribing to the podcast and leaving a review! Your feedback will help us to reach a wider audience and become a resource for so many others and that’s why we’re here…to be a resource! Thank you!! Swift Talk with Sherry Swifthttps://businessinnovatorsradio.com/swift-talk-with-sherry-swift/

About the episode: Let’s talk about connecting, consulting and conversion through follow-up! During this episode we are unpacking the difference between traditional e-mail and video email as a differentiator and conversion tool. My guest and I talk about the value of video mail, how to leverage it, get over your fear of being on video and track your communications. Have you ever received an email that was miscommunicated and misinterpreted? We all know that email can be explosive and easily misunderstood and if you are in sells or service, you cannot afford that level of misunderstanding. Join my guest and I to discuss this amazing tool, who it serves and all the value it brings to business and connecting. From the Host: BombBomb is a personal favorite of mine and I am super pumped to share this amazing product with you! As VP of Marketing at BombBomb, Ethan Beute helps sales professionals of all kinds communicate more clearly, connect more deeply, and convert at a higher rate using simple video. If you are in sells of any type (and aren’t we all?!), the name of the game is connectivity! Ethan takes us to school to discuss the product, the value and the possibility. Visit my web-site at www.sherryswift.com and read my blog from this episode to snag the tips from ethan on video as a differentiator that will change your business. Write to me at Swifttalk@sherryswift.com and I will send you a sample BomBomb so that you can check it out! Today’s Episode Talks about: - The importance of transparency as a connection opportunity - Video e-mail as a real option- how to leverage it for prospecting, follow-up and conversion - Quality conversation that does not require you to be an awesome writer - How to create value through video - BombBomb integration through Gmail - Tracking your responses through BombBomb for actionable response - 81% get more responses, 68% converting leads at a higher rate - Getting over your fear of video - Send Sherry an e-mail @ Swifttalk@sherryswift.com and she will send you a video mail to see how this awesome tool works! Mentioned in this episode: BombBomb web-site: https://bombbomb.com BombBomb Blog: https://bombbomb.com/blog BombBomb on Facebook : http://facebook.com/bombbomb BombBomb on Twitter: http://twitter.com/bombbomb BombBomb on Linkedin: http://linkedin.com/company/bombbomb Sherry’s web-site – www.sherryswift.com Connect with Sherry on Social Media and get instantly updated on our next episodes! Facebook – https://www.facebook.com/swifttransitions/ Instagram- https://www.instagram.com/swifttalk/ Linked in- https://www.linkedin.com/in/sherry-swift-70374610/ Twitter- https://twitter.com/sherswift Did you enjoy listening to the show as much as we enjoyed creating it? Show us some love by subscribing to the podcast and leaving a review! Your feedback will help us to reach a wider audience and become a resource for so many others and that’s why we’re here…to be a resource! Thank you!! Swift Talk with Sherry Swifthttps://businessinnovatorsradio.com/swift-talk-with-sherry-swift/

Let’s talk about connecting, consulting and conversion through follow-up! During this episode we are unpacking the difference between traditional e-mail and video email as a differentiator and conversion tool. My guest and I talk about the value of video mail, how to leverage it, get over your fear of being on video and track your communications. Have you ever received an email that was miscommunicated and misinterpreted? We all know that email can be explosive and easily misunderstood and if you are in sells or service, you cannot afford that level of misunderstanding. Join my guest and I to discuss this amazing tool, who it serves and all the value it brings to business and connecting. From the Host: BombBomb is a personal favorite of mine and I am super pumped to share this amazing product with you! As VP of Marketing at BombBomb, Ethan Beute helps sales professionals of all kinds communicate more clearly, connect more deeply, and convert at a higher rate using simple video. If you are in sells of any type (and aren’t we all?!), the name of the game is connectivity! Ethan takes us to school to discuss the product, the value and the possibility. Visit my web-site at www.sherryswift.com and read my blog from this episode to snag the tips from Ethan on video as a differentiator that will change your business. Write to me at Swifttalk@sherryswift.com and I will send you a sample BomBomb so that you can check it out! Today’s Episode Talks about: - The importance of transparency as a connection opportunity - Video e-mail as a real option- how to leverage it for prospecting, follow-up and conversion - Quality conversation that does not require you to be an awesome writer - How to create value through video - BombBomb integration through Gmail - Tracking your responses through BombBomb for actionable response - 81% get more responses, 68% converting leads at a higher rate - Getting over your fear of video - Send Sherry an e-mail @ Swifttalk@sherryswift.com and she will send you a video mail to see how this awesome tool works! Mentioned in this episode: BombBomb web-site: https://bombbomb.com BombBomb Blog: https://bombbomb.com/blog BombBomb on Facebook : http://facebook.com/bombbomb BombBomb on Twitter: http://twitter.com/bombbomb BombBomb on Linkedin: http://linkedin.com/company/bombbomb Sherry’s web-site – www.sherryswift.com Connect with Sherry on Social Media and get instantly updated on our next episodes! Facebook – https://www.facebook.com/swifttransitions/ Instagram- https://www.instagram.com/swifttalk/ Linked in- https://www.linkedin.com/in/sherry-swift-70374610/ Twitter- https://twitter.com/sherswift Did you enjoy listening to the show as much as we enjoyed creating it? Show us some love by subscribing to the podcast and leaving a review! Your feedback will help us to reach a wider audience and become a resource for so many others and that’s why we’re here…to be a resource! Thank you!! Swift Talk with Sherry Swifthttps://businessinnovatorsradio.com/swift-talk-with-sherry-swift/

Let’s talk about connecting, consulting and conversion through follow-up! During this episode we are unpacking the difference between traditional e-mail and video email as a differentiator and conversion tool. My guest and I talk about the value of video mail, how to leverage it, get over your fear of being on video and track your communications. Have you ever received an email that was miscommunicated and misinterpreted? We all know that email can be explosive and easily misunderstood and if you are in sells or service, you cannot afford that level of misunderstanding. Join my guest and I to discuss this amazing tool, who it serves and all the value it brings to business and connecting. From the Host: BombBomb is a personal favorite of mine and I am super pumped to share this amazing product with you! As VP of Marketing at BombBomb, Ethan Beute helps sales professionals of all kinds communicate more clearly, connect more deeply, and convert at a higher rate using simple video. If you are in sells of any type (and aren’t we all?!), the name of the game is connectivity! Ethan takes us to school to discuss the product, the value and the possibility. Visit my web-site at www.sherryswift.com and read my blog from this episode to snag the tips from Ethan on video as a differentiator that will change your business. Write to me at Swifttalk@sherryswift.com and I will send you a sample BomBomb so that you can check it out! Today’s Episode Talks about: - The importance of transparency as a connection opportunity - Video e-mail as a real option- how to leverage it for prospecting, follow-up and conversion - Quality conversation that does not require you to be an awesome writer - How to create value through video - BombBomb integration through Gmail - Tracking your responses through BombBomb for actionable response - 81% get more responses, 68% converting leads at a higher rate - Getting over your fear of video - Send Sherry an e-mail @ Swifttalk@sherryswift.com and she will send you a video mail to see how this awesome tool works! Mentioned in this episode: BombBomb web-site: https://bombbomb.com BombBomb Blog: https://bombbomb.com/blog BombBomb on Facebook : http://facebook.com/bombbomb BombBomb on Twitter: http://twitter.com/bombbomb BombBomb on Linkedin: http://linkedin.com/company/bombbomb Sherry’s web-site – www.sherryswift.com Connect with Sherry on Social Media and get instantly updated on our next episodes! Facebook – https://www.facebook.com/swifttransitions/ Instagram- https://www.instagram.com/swifttalk/ Linked in- https://www.linkedin.com/in/sherry-swift-70374610/ Twitter- https://twitter.com/sherswift Did you enjoy listening to the show as much as we enjoyed creating it? Show us some love by subscribing to the podcast and leaving a review! Your feedback will help us to reach a wider audience and become a resource for so many others and that’s why we’re here…to be a resource! Thank you!! Swift Talk with Sherry Swifthttps://businessinnovatorsradio.com/swift-talk-with-sherry-swift/

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