Podcasts about human centered

Architectural Authenticity: Engineering Human-First Cultures with Justin RicklefsIn a recent episode of The Thoughtful Entrepreneur Podcast, host Josh Elledge sat down with Justin Ricklefs, the Founder and CEO of Guild Collective, to unpack the structural vulnerabilities facing modern brands in an over-automated, AI-saturated business landscape. Justin, an elite executive coach, corporate strategist, and author of Give a Damn, details how the obsession with rapid digital scale and complex software stacks often dilutes a company's greatest asset: genuine human connection. This conversation provides an intentional framework for mid-market founders and enterprise leaders looking to eliminate internal friction, maximize employee retention, and build high-trust corporate cultures that drive predictable brand equity and sustainable long-term valuation.The Strategy of Presence: Transforming Corporate Purpose into Measurable PerformanceThe pervasiveness of modern hustle culture often pushes executive teams to resolve structural bottlenecks by stacking complex tactical tools rather than addressing root operational misalignments. Justin Ricklefs argues that this over-reliance on technological infrastructure creates severe administrative debt, introducing confusion into customer-facing operations and fracturing internal alignment. True organizational health is achieved when leaders embrace extreme clarity of purpose, moving their core mission statements out of forgotten files and embedding them directly into daily operations, recruitment pipelines, and performance reviews. By simplifying the brand narrative and filtering strategic capital allocation through a defined "North Star," enterprises shift from a model of reactive firefighting to an intentional, high-accountability framework that outpaces standard industry margins.Building a resilient, human-first culture requires corporate architects to look past superficial workspace perks and establish deep emotional connection and psychological safety across all management tiers. When a business mistakes superficial engagement programs for authentic workplace health, it inadvertently creates a sterile environment that triggers staff disengagement and executive burnout. Real operational scalability is unlocked when leadership designs structured check-ins that evaluate personal well-being alongside metric production, opening transparent communication channels that allow diverse teams to take calculated operational risks. This commitment to continuous learning and open experimentation transforms employee output, proving that corporate innovation is an organic downstream consequence of an inclusive, highly connected internal ecosystem.To insulate an enterprise's bottom line against shifting algorithmic trends and market volatility, leaders must actively model personal decompression and radical operational discipline. Executive decision-making is severely diminished under chronic stress, making intentional periods of digital detox and silent strategic reflection essential tools for maintaining executive resilience. When corporate leaders protect their own mental and emotional focus, they establish a corporate standard that values long-term sustainable growth over immediate, short-term micro-gains. Ultimately, long-term market dominance belongs to the organizations that treat their people as the primary infrastructure of the enterprise, weaving absolute transparency into every client touchpoint to establish permanent, premium authority across their entire vertical.About Justin RicklefsJustin Ricklefs is the Founder and CEO of Guild Collective, a best-selling author, a seasoned corporate consultant, and an executive leadership coach. Drawing from extensive experience guiding enterprise networks and mid-market founders through rapid organizational transitions, Justin specializes in humanizing corporate structures to unlock exponential revenue and talent retention. He is the author of Give a Damn, a definitive playbook dedicated to helping modern executives align operational discipline with authentic organizational empathy.About Guild CollectiveGuild Collective is an elite corporate consulting firm and leadership development agency designed to help companies construct high-performance organizational cultures. The consultancy specializes in executing comprehensive culture audits, custom brand blueprint designs, and executive mentorship pipelines to streamline cross-functional alignment. Through structured implementation playbooks, Guild Collective enables businesses to eliminate operational friction and scale their brand presence predictably by putting human capital at the center of their strategy.Links Mentioned in This EpisodeGuild Collective Official Website: guildcollective.comJustin Ricklefs on LinkedIn: linkedin.com/in/justinricklefsKey Episode HighlightsThe Over-Tooling Trap: Analyzing why adding excessive automation software introduces hidden administrative debt and dilutes core brand authority.The Human-First Brand Blueprint: Implementing the four critical corporate pillars of clarity, connection, creativity, and structural commitment across all management lines.The Purpose Audit Mandate: Shifting company values from static document files into lived operational workflows, onboarding systems, and employee KPIs.Ditching Toxic Hustle Culture: Leveraging deliberate silence and regular digital detox routines to sharpen executive focus and high-stakes strategic decision-making.Perks vs. Authentic Culture: Understanding why superficial corporate benefits fail to replace deep behavioral accountability and transparent team relationships.ConclusionThe conversation with Justin Ricklefs reinforces that sustainable corporate optimization requires a balanced synthesis of structural discipline and un-copyable human authenticity. By standardizing internal performance metrics around psychological safety, simplifying the brand narrative, and protecting human-centric strategic capacity, corporate leaders can build high-valuation business assets that continuously scale their industry impact.More from The Thoughtful Entrepreneur

At NiCE World 2026, Moshe Beauford, Technology Editor at Technology Reseller News, sat down with Rachael Schaeffer, VP of Growth and GTM Execution at Concentrix, for a candid discussion about AI’s growing role in customer experience and business operations. Schaefer cautioned against organizations pursuing wholesale workforce replacement strategies, arguing that removing humans from the equation often creates new challenges rather than solving existing ones. Instead, she emphasized the importance of keeping people in the loop and leveraging AI to augment, rather than replace, human expertise. The conversation also explored channel opportunities, practical AI deployment strategies, organizational change management, and how businesses can strike the right balance between automation, efficiency, and customer satisfaction.

High-growth environments often test an organization's "Safety Constitution." In this episode, we explore how to maintain a human-centered soul in technical partnerships and why success must be measured by the value returned to humans, not just the balance sheet. Discover how to set non-negotiable ethical standards that ensure your push for efficiency never overrides your commitment to people. To learn more about my keynote and training services, please contact me at josephmichelli.com/contact.

In this episode of Coffee with Crainer, we explore the intersection of enterprise transformations, human-first design, and global product innovation. Discover how leading organizations are moving beyond standard development cycles to build scalable technology that removes friction for everyone. We are breaking down the leadership mindsets, team structures, and strategic outcomes required to change the way the world builds products.

A widening gap has emerged between the speed of AI innovation and the ability of large enterprises to deploy it responsibly, leading many organizations to repeat avoidable mistakes in scaling. In this episode, Shaje Ganny, Author, Guest Lecturer, TEDx Speaker, and Digital Transformation Director at Procter & Gamble, joins Matthew DeMello to examine how leaders can ground AI adoption in clear business value and human-centered operational design. The discussion highlights practical considerations for evaluating AI through its impact on the company, the consumer, and the surrounding workforce community, and the executive education and policy foundations required to move from pilots to reliable enterprise deployment. Emerj works with a select group of AI vendors to reach Fortune 500 decision makers through research, media, and direct access.  If you want to be considered, download our media kit at http://emerj.com/AD1

May 30, 2026. Steve Adubato welcomes Dr. Perry N. Halkitis, MS, MPH, Dean of Rutgers School of Public Health and Author of “Humanizing Public Health: How Disease-Centered Approaches Have Failed Us,” to explore how trust, compassion, and a more human-centered approach to care can help restore confidence in public health. Show #806

Do you find yourself struggling to get the most out of your day, even with all the tools and apps available? In this episode, we explore human-centered approaches to productivity that help you work intentionally, navigate your tasks, and maintain clarity and focus throughout your day.         We dive into key strategies that enhance how you organize your work, manage energy, and interact with other humans. You'll hear actionable insights for making intentional decisions about tasks, prioritizing what matters, and using your natural attention patterns to work smarter. These approaches highlight how human-centered methods complement technology, giving you more sustainable results.                            Get full show notes and more information here: https://thejoyfulpractice.com/262           Click here to grab my procrastination protocol checklist: https://mailchi.mp/0c249b28750c/procrastination_protocol            Click here to grab my time management podcast roadmap: https://mailchi.mp/d267dabde299/time-management-lawyers-podcast-roadmap

This episode, Ed Galasso, VP of Sales and Marketing for O.C. Tanner Canada, is in conversation with HR leader and author, Allana Schmidt, to unpack how we can create workplaces with a healthy, high performance culture—ones where employees are given the high expectations and high support they need to meet their goals.    Allana is a global executive leader with 20 years of experience in HR, operations, strategy, and transformation. Her new book, The High-Performing, Human-Centered Workplace, uncovers how we can build companies that work for people and profits.  Takeaways Employee wellbeing and improved business outcomes are partners, not rivals. Employees want to be challenged with meaningful work and held to high standards, but they also want to be treated well by your organization. Healthy performance cultures provide high expectations and high support for employees, which includes leaders being self-aware and open to feedback. This combination secures the "buy-in" needed for employees to effectively care for your business and customers, naturally leading to increased performance. Regular and open communication and feedback build trust. Practices like consistent one-to-ones, team meetings, and timely recognition help employees feel supported and reassure them that they are on the right path to reaching their goals.  The Culture by Design podcast is created by O.C. Tanner, the global leader in software and services that improve workplace culture through meaningful employee recognition.   If you want your organization to become a place where people can't wait to come to work in the morning, go to octanner.com. 

What if the technology you notice the least is what shapes your entire experience? In this episode, we sit down with Matthew Chitwood, Principal of PIVIUM, to explore the hidden world of audio-visual technology, human-centered design, leadership, and the future of AI in the built environment. From sports bars and concert sound systems to hospitals, museums, and immersive public spaces, he shares how technology quietly influences emotion, behavior, productivity, and connection every single day. This conversation goes far beyond AV systems. It's about creating spaces that feel right, building businesses that prioritize people, and learning how to embrace innovation without losing the human experience at the center of it all. Key Topics: How sound, lighting, and AV technology shape human emotion and behavior Why the “built environment” impacts health, productivity, and experience The future of AI in design, business operations, and customer experience Leadership lessons on delegation, visionaries vs. implementers, and scaling a business Why doing hard things and surrounding yourself with smart people matters Matt shares the evolution of PIVIUM, lessons learned alongside his father, and how creativity, family-centered business practices, and his faith work together in his leadership style. Whether you're a business owner, tech enthusiast, entrepreneur, or leader trying to navigate rapid change, this episode will challenge the way you think about experience, innovation, and human connection. Be sure to like, subscribe, comment, and follow The Smartest Person in the Room for more conversations with leaders who are redefining what it means to create impact. Follow INSPIRED Vibe      IG: https://www.instagram.com/inspirethevibe/     TikTok: https://www.tiktok.com/@inspirethevibe     YouTube: https://www.youtube.com/@inspirethevibe      LinkedIn: https://www.linkedin.com/company/inspirethevibe/          Follow the hosts and guest   Christin's LinkedIn: https://www.linkedin.com/in/christindaniels/     Amber's LinkedIn: https://www.linkedin.com/in/amberhalvorson/     Matt's LinkedIn:  https://www.linkedin.com/in/matthewchitwood/ PIVIUM: https://www.pivium.com/

Kate Assaraf, CEO and founder of Dip Hair Care, joins me for a grounded conversation on building a sustainable beauty brand rooted in high-performance products, conscious commerce, and human-centered business. We talk about creating plastic-free shampoo and conditioner bars that actually work, rebuilding after failure, choosing community over convenience, and what it means to grow a business without losing sight of care, integrity, and purpose. Key Takeaways How Dip Hair Care is redefining sustainable beauty through high-performance, plastic-free shampoo and conditioner bars Why conscious commerce requires community, care, and a deeper relationship with the people you serve The reality of starting over after business failure, shame, and financial uncertainty How human-centered customer service can become a radical differentiator in an increasingly automated world Why sustainability must move beyond trends and into long-term education, accessibility, and everyday choices The power of letting your team shine while building a business rooted in purpose and trust To checkout all of Dip's amazing products head to their website: dipalready.com or follow on Instagram: @dipalready. Connect with Kate on LinkedIn.  Timestamps 03:43 – Meet Kate Assaraf, founder and CEO of Dip Hair Care 17:17 – The origin story behind Dip and creating bars that actually work 21:14 – Building sustainable hair care for curls, textured hair, and diverse hair needs 27:02 – Scaling the team, opening an internal factory, and rebuilding after manufacturing challenges 31:59 – Community over convenience and the future of human-centered commerce 38:35 – Starting over after failure, shame, and knowing when to quit 43:54 – Giving back, philanthropy, and building purpose into the business model 48:40 – Sustainability fatigue, trend cycles, and educating the next generation 01:03:38 – Soul practices, leadership, and learning to let the team shine Stay Connected If you loved this episode share it with a conscious founder, beauty lover, sustainability advocate, or creative entrepreneur who's building something with soul. And be sure to subscribe, rate the show & leave a review. Join me on Substack! Subscribe to The Communion, our monthly energetic transmission filled with soulful insights and spiritual medicine for sacred rebels, conscious creatives, and purpose-driven innovators. Learn more about On The Cusp Wellness: Find our classes and offerings HERE. Follow us on Instagram: @‌onthecuspwellness. Show music prod by GOV

In this episode, Adam Torres interviews Aysha Turgut, Founder & CEO of Grow Wealth Group. Aysha shares her journey from academia into entrepreneurship and discusses cognitive real estate, human-centered cities, and how AI and intelligent infrastructure are transforming the future of urban development and investing. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: https://missionmatters.lpages.co/podcastguest/ Visit our website: https://missionmatters.com/ More FREE content from Mission Matters here: https://linktr.ee/missionmattersmedia Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this episode, ⁠Adam Torres⁠ interviews ⁠Aysha Turgut⁠, Founder & CEO of Grow Wealth Group. Aysha shares her journey from academia into entrepreneurship and discusses cognitive real estate, human-centered cities, and how AI and intelligent infrastructure are transforming the future of urban development and investing. Follow Adam on Instagram at ⁠https://www.instagram.com/askadamtorres/⁠ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: ⁠https://missionmatters.lpages.co/podcastguest/⁠ Visit our website: ⁠https://missionmatters.com/⁠ More FREE content from Mission Matters here: ⁠https://linktr.ee/missionmattersmedia⁠ Learn more about your ad choices. Visit podcastchoices.com/adchoices

Send us Fan MailChronic absenteeism keeps getting described as a kid problem, but the evidence tells a different story. When we label students as “disengaged,” we miss what is often right in front of us: unreliable transportation, health crises, caregiving demands, and school policies that punish families for not having options.I'm joined by Dr. Ivory Toldson, Chief of Research for Concentric Educational Solutions and a professor at Howard University, to unpack insights from his white paper, “Redefining the Attendance Paradigm: A Systemic Analysis of Chronic Absenteeism, Economic Impacts, & Human-Centered Interventions,” built on national data and more than 17,000 ethnographic home visits. We talk about the privilege gap that determines whether a missed bus becomes a minor inconvenience or a full-day absence, and why health-related absences often become “unexcused” through communication breakdowns and paperwork hurdles. We also dig into the gray areas schools struggle with, like when students miss class to care for siblings or help during family emergencies.We take a hard look at compliance-driven attendance strategies, including truancy penalties and suspensions for tardies, and why those approaches can deepen disengagement rather than improve school attendance. From there, we map out what human-centered interventions look like in practice: home visits that bring resources, clearer excused absence processes, stronger relationships, and policies that prioritize mastery of learning over seat time. We close with a mindset shift that changes everything: stop “fighting absenteeism” and start increasing participation.

Nursing at the Center: How AI, Virtual Care, and Human-Centered Design Are Transforming the Bedside at Advocate Health Host: Megan Antonelli Guest: Tracy Breece, MSN, RN, CENP, NI-BC, CPHIMS, Vice President Nursing Innovation, AI, & Emerging Technologies, Advocate Health At Advocate Health, nursing is not adapting to AI. Nursing is driving the adoption. Tracy Breece, VP of Nursing Innovation, AI and Emerging Technologies, shares how one of the nation's largest health systems is building the hospital room of the future with nurses at the center of every design decision, workflow, and implementation strategy. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

This episode of the One Humanity Lab Podcast is for leaders, coaches, and changemakers who care about economic justice, systems change, and the power of deep listening. Guest hosts Mia Cellucci and Pauline de Castelnau welcome Mercedes Bidart, CEO and Co‑founder of Quipu, a social enterprise using AI and alternative data models to provide equitable credit access for micro‑entrepreneurs in Latin America. Drawing from her journey running community development projects in informal settlements in Argentina, earning a Masters in City Planning at MIT, and moving to Colombia, Mercedes shares how Quipu has supported tens of thousands of micro‑businesses that have been structurally excluded from traditional banking. She invites listeners into the story of pivoting from the idea of creating a local currency to real‑world access to fair credit, and how falling in love with the problem her team is solving—not their original idea of what a solution might look like—can unlock human‑centered innovation. Together, they explore leadership, risk‑taking, and “playing” with ideas while staying grounded in what communities actually need. The conversation offers both practical insight into inclusive fintech and deeper reflections on leading system change from a place of courage, humility, and service. This episode features: How Quipu is using non-traditional data and AI (videos, social media, phone and wallet usage) to assess risk and approve micro‑loans for entrepreneurs in seconds.The origin story of Quipu in informal settlements and why building local wealth—not just access to services—matters.Mercedes' early experiments with community currencies and local marketplaces, and what she learned when those models didn't work as her team had hoped.The pivotal moment when a microfinance institution rejected a woman entrepreneur, and why Quipu decided, “If no one else will lend to her, we will.”How Quipu evolved into both a lender and a technology partner for banks, MFIs, and digital wallets seeking to serve the informal economy.Leadership lessons on falling in love with the problem, staying flexible, and holding ideas lightly while staying deeply committed to the people you serve.How AI can be used to hyper‑personalize financial products and actually humanize finance instead of excluding those already at the margins.Mercedes' vision for changing the rules of lending within traditional institutions and educating financial leaders to use AI for inclusion. Resources & Links: Learn more about Quipu: https://quipu.com.co/Follow Quipu on Instagram: https://www.instagram.com/quipulatamLearn more about Escuela Quipu: https://quipu.com.co/escuela-quipu/Connect with Mercedes Bidart on Linkedin: https://www.linkedin.com/in/mercedes-bidart-argentina/Follow Mercedes Bidart on Instagram: https://www.instagram.com/mercedesbidartFollow the One Humanity Lab: https://leadershipcoaching.cepl.gwu.edu/ Mia Cellucci and Pauline de Castelnau are Executive Coaches, alumni of the One Humanity Leadership Coaching Program, and Founding Fellows of the One Humanity Lab at the George Washington University Center for Excellence in Public Leadership.www.miacellucci.comhttps://www.linkedin.com/in/mia-cellucci/www.paulinedecastelnau.comhttps://www.linkedin.com/in/paulinedecastelnau/ Love the show? Subscribe, rate, review, & share!https://leadershipcoaching.cepl.gwu.edu/podcast/

We are joined by Program Manager in the Office of Diversity and Inclusion at Southern New Hampshire University (SNHU) Jen Torres, to explore what sustainable, system-wide implementation of restorative practices in higher education really looks like.   Jen brings a practitioner's lens to a challenge many institutions face: how to move from reactive, discipline-focused approaches toward proactive, relationship-centered campus communities. She walks us through SNHU's three-year restorative practices implementation process that brings theory to life through real-life examples. From using AI tools to audit communication for relational language to tracking real-time shifts in restorative practices approaches with students, these stories demonstrate how innovation and human-centered practice can coexist and thrive.  On the topic of the use of AI, Jen reminds us that technology can enhance efficiency, but it cannot replace human connection. In an era of eroding trust, restorative practices become essential to rebuilding and maintaining strong relationships.   Jen M. Torres serves as program manager, social justice advocate, and liberatory learning designer for SNHU's Office of Diversity and Inclusion. With over 16 years of experience across education, nonprofit, and corporate sectors, Jen founded SimplyLead, LLC, and specializes in antiracist practice, conflict transformation, restorative practices, and liberatory approaches to leadership and culture repair. Her work centers on dismantling systemic inequities while helping teams and institutions move through conflict with honesty, accountability, and care. Known for blending deep relational practice with clear strategy, Jen designs and facilitates spaces that are brave, grounded, and action-oriented. Through workshops, leadership development, and collaborative learning experiences, she helps teams build cultures rooted in belonging, shared responsibility, and lasting change, where conflict is engaged as an opportunity for growth, learning, and collective transformation.  Tune in to discover what it takes to truly weave restorative practices into the fabric of higher education.  

Kelsey Hersh grew up between two completely different worlds: one grounded in structure, the other filled with artists, Burning Man gatherings, and weekly fire dancing circles. Now Head of Talent Acquisition at Hometap, she brings that same ability to navigate different environments into building values-driven teams and trusted hiring partnerships. In this conversation, she shares why adaptability, human connection, and long-term fit matter more than ever in an AI-driven hiring landscape.Connect with host James Mackey on LinkedIn!Intro (00:00)Background (00:46)Talent Acquisition (17:41)Advice/ Growth (32:48) Thank you to our sponsor, SecureVision, for making this show possible!  Follow us:https://www.linkedin.com/company/82436841/SecureVision: #1 Rated Embedded Recruitment Firm on G2!https://www.g2.com/products/securevision/reviewsThanks for listening!

Teresa Toronjo, Senior Manager of Localization and Internationalization at Malt, joins Host María Roa for a thoughtful and highly practical conversation about localization strategy, AI adoption, stakeholder engagement, and the evolving role of human expertise in global organizations.With more than a decade of experience across Europe and Southeast Asia, Teresa has built localization workflows for global brands including Workday and Malt. In this episode, she shares firsthand insights into scaling localization programs, balancing automation with quality, and ensuring localization teams remain influential across organizations during a period of massive industry transformation.00:00 - Welcome, Teresa Toronjo01:16 - AI Efficiency Gains and Human Expertise05:26 - The Metrics That Matter in Localization10:39 - Building Visibility Across Organizations16:08 - Mentorship and Professional Growth17:28 - Responsible AI Adoption in Localization28:40 - Scaling Localization Across Global Markets33:14 - Community, Teaching, and the Future of LocalizationAbout VistaTalks: VistaTalks has an incredible lineup of guests from around the globe. We love to feature interesting discussions with interesting people from all around the world. Follow VistaTalks on Spotify for all the latest episodes, or subscribe to the show on Apple and Google podcasts. VistaTalks is available on many other podcast platforms. To learn more about VistaTalks, please visit https://www.vistatalks.com Social Media: X - https://x.com/vistatalks Facebook - / vistatalks Instagram - / vistatalks LinkedIn - / vistatalks

Russ Branzell, President and CEO of CHIME, connects with Dr. Shiv Rao, Founder and CEO of Abridge and practicing cardiologist, for a compelling discussion on the evolving role of AI in clinical care. Drawing from his unique vantage point at the intersection of medicine and technology, Dr. Rao shares how firsthand clinical experience is shaping the development of ambient, generative AI tools designed to reduce cognitive burden and restore focus to patient care. Together, they examine the growing importance of trust, the responsibility of leaders to guide ethical AI adoption, and how human-centered design principles can scale alongside rapid innovation.Key Takeaways:The shift from traditional documentation to ambient AI and its impact on clinician focus, burnout, and workflow efficiency.The role of storytelling in measuring meaningful impact and reinforcing human connection in digital transformation.How frontline clinical experience is influencing the design and deployment of generative AI in healthcare environments.Practical guidance for scaling AI innovation while preserving empathy, nuance, and the patient-provider relationship at the core of care.

The Founder and CEO of InsurPitch Las Vegas-winning insurtech Adjusto shares insights on how he turned his own experience as a wildfire survivor into a mission to modernize contents claims.

This episode recorded live at the Becker's Spring 2026 Payer Issues Roundtable features Dr. Krystal Ravai, Chief Medical Officer, Atrio Health. She shares how her team is tackling data challenges, using targeted care management to improve outcomes for high risk members, and thoughtfully integrating AI to support rather than replace human driven care.In collaboration with Hippocratic AI.

Agentic Commerce Explained: How Salesforce is Revolutionizing the End-to-End E-commerce ExperienceFeaturing Ata Tahiroglu, Salesforce Ata Tahiroglu breaks down the concept of agentic commerce and how Salesforce is transforming the full customer journey through AI-powered agents. He highlights the convergence of owned platforms, third-party ecosystems, and messaging channels to create seamless, personalized experiences that accelerate the path from intent to purchase.    From Organic Search to Agentic Search: Changes in Consumer BehaviorFeaturing Jon Jessup Jon Jessup explores the shift from traditional search to agent-driven discovery. He discusses the growing importance of intent data, conversational commerce, and emerging technologies like RCS messaging in driving engagement and conversions. Listeners will learn how brands can adapt to a multi-channel, AI-powered landscape to stay competitive.    Agents, Search, and Merch: The Future of CommerceFeaturing Lindsay Von Luma, Syntheium AI Lindsay Von Luma dives into the intersection of AI, merchandising, and product discovery, highlighting how brands can bridge the gap between customer expectations and real experiences. She explains how Syntheium AI empowers merchandisers to take a more proactive role in shaping discovery, using advanced models and streamlined tools to improve efficiency and outcomes.    Agentic Commerce, Gifting, and Generative AI at Dreamforce 2025Featuring Kyle Montgomery, Generous Kyle Montgomery shares the vision behind Generous, a consumer app leveraging AI to make gifting more thoughtful, personalized, and seamless. He discusses how agentic commerce protocols enable new business models that prioritize first-party data, human connection, and meaningful experiences. Show Highlights: Agentic commerce and AI agents transforming end-to-end shopping experiences Shift from traditional search to agent-driven and conversational discovery Importance of personalization through data, context, and customer behavior Convergence of channels, including web, social, messaging, and third-party platforms Role of AI in merchandising and improving product discovery efficiency Emerging technologies like RCS and their impact on customer engagement Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select "Ratings and Reviews" and "Write a Review," then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast. *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

Ron Sosa is a Certified Practice Manager and a Certified Compassion Fatigue Professional.  He is a neuroinclusive leadership coach, author, and the host of the Left Unattended Podcast. He is also the founder of his own coaching business called Syn-Apt. He has a new book called Rewriting The Rules: A Leadership Model for Neuroinclusive, Human-Centered Workplaces. Learn more about Ron at Syn-Apt.com Contact Julie at theveterinarylifecoach.com    

Learn how nurse-led care coordination supports members right after their specialty therapy starts. Learn how the compassionate experts at Prime help members understand their treatment, set expectations and get support when it's needed. Tune in to hear how nurse-led coordination is reducing costs and improving care for the better, including:Fewer early missteps through clear patient educationBetter member experience through personalized supportReduced urgent care and ER visits through early symptom managementChapters02:22 - Introduction to care management05:35 - Care management availability06:45 - Patient impact of care management10:17 - Common conditions that care management teams help with11:52 - Caregiver assistance14:23 - Better patient outcomes, means stronger health systems17:33 - The "why" behind care management is about compassion18:41 - Closing

Chef Michael Salmon shares his journey from classic New York fine dining and celebrity private chef work to building a focused, community-driven chicken concept in Florida: Flybird. The conversation explores food philosophy, simplicity in menus, restaurant economics, and the importance of culture and consistency in hospitality.At its core, this episode is about how great food businesses are built not on complexity, but on clarity, care for people, and staying connected to community.

AI, layoffs, reskilling - everyone's reacting to the same headlines. The question is: are they making the right decisions because of them? In this episode of the Digital HR Leaders podcast, David Green is joined by Kate O'Neill, Tech Humanist, keynote speaker, and author of What Matters Next, to explore how leaders can make more deliberate, context-aware decisions in a landscape shaped by constant change. Join them, as they discuss: Why reacting to headlines can lead to poor decision-making How to take a more structured, long-term view of change The ultimate approach to prioritising in complex environments What meaningful upskilling looks like in the age of AI Why prompting reflects a deeper shift in how work gets done How to build trust and communicate change more effectively This episode is sponsored by Visier. Visier Workforce AI is your GPS for workforce decisions. Spot attrition risk, uncover pay gaps, measure leadership impact, and track skills shortages before they slow growth. Then act. Align talent to real business outcomes. Across industries, HR and business leaders are using Visier Workforce AI to navigate the biggest workforce shifts of our time. Move from knowing to doing, faster. See it in action at visier.com Also, make sure to read to explore Visier's latest research on strategic workforce planning in the AI era.Resources: What Matters Next: A Leader's Guide to Making Human-Friendly Tech Decisions We can not leave meaning to machine - TED talk Hosted on Acast. See acast.com/privacy for more information.

In this episode of Forward Thinking Experts, we sit down with Evan J. Schwartz to explore a refreshing and necessary perspective on digital transformation—one that puts people first.Evan challenges the typical tech-first mindset and makes a compelling case for why sustainable innovation depends on human-centered thinking. From AI and ERP systems to education and ethics, this conversation connects the dots between technology, business outcomes, and real human impact.Key Takeaways:People drive transformation — Technology succeeds or fails based on how well people adopt and engage with itAI is a tool, not a replacement — The future lies in blending human intuition with machine efficiencySustainability is operational — It goes beyond ESG metrics into logistics, waste reduction, and cost savingsERP success hinges on change management — Organizational alignment matters as much as system selectionEducation must evolve — Preparing students for an AI-augmented world requires rethinking traditional modelsEthics matter more than ever — Data privacy, governance, and responsible AI use are non-negotiableSMBs have opportunity — Smaller organizations can adopt smart, sustainable practices without massive budgetsTechnology should never be the end goal—it should be the enabler. As Evan reminds us, the real power of AI and digital transformation lies in how intentionally we use it to serve people, improve systems, and build a more sustainable future.The tools are here. The opportunity is now. The outcome? That's still up to us.Learn more and connect with Evan here: ⁠https://www.linkedin.com/in/evanjschwartz/https://www.evanjschwartz.com/https://www.amcsgroup.com/ https://twitter.com/EvanJSchwartz#AI #ArtificialIntelligence #DigitalTransformation #HumanCenteredDesign #FutureOfWork #Sustainability #ERP #TechForGood #Innovation #Leadership #SmallBusiness #Entrepreneurship #DataSecurity #ResponsibleAI #ChangeManagement #BusinessStrategy #Automation #SmartBusiness #TechTrends #AIForBusiness  

On the latest episode of Discover Your SecondAct Podcast, we have a special guest, Girish Krishnamurthy returning for a Part 2 of our conversation.He is the managing Director of Tata MD Healthcare - a visionary leader and a pioneer in integrating tech and AI into healthcare. In this conversation, we talked about Philosophical hurdles in Medicare industry, how Tata MD is bridging Preventive and Curative Medicare solutions, AI in Medicare and his SecondAct.Need to start your own podcast? SecondAct Studio is the right place for you. For inquiries, DM us atInstagram: https://www.instagram.com/secondactbyarchhana/LinkedIn: https://bit.ly/3Qz9LmSWebsite: https://thesecondact.in/Follow our Host – Archana DuttaInstagram -  https://www.instagram.com/_archanadutta/LinkedIn- https://www.linkedin.com/in/archana-dutta/#discoveryoursecondact #GirishKrishnamurthy #Sathyasaibaba #TataMD #srisathyasaibaba #corporateleadership #spiritualleadership #ananthafilm #selfhelppodcast #podcastonyoutube

Robert Polacek is Creative Director at RoseBernard Studio, internationally published for redefining hospitality through place, culture, and design. Justin Colombik is a Design Director and Partner at RoseBernard Studio, internationally published for translating concepts into craft. Top 3 Value Bombs 1. Clarity increases dwell time, spend, and loyalty, while confusion kills profit. 2. Great design balances vision with durability so ideas survive reality, budgets, and operations. 3. AI should remove friction in broken systems to create more time for genuine human connection. Hospitality design where story, service, and performance align - Rose Bernard Studio Sponsors HighLevel - The ultimate all-in-one platform for entrepreneurs, marketers, coaches, and agencies. Learn more at HighLevelFire.com. Shopify - Shopify is the commerce platform behind millions of businesses around the world. Sign up for your 1 dollar-per-month trial today at Shopify.com/onfire. Revenued - Built for small business owners who need fast, flexible access to working capital, without relying on your personal credit score. Apply now at Revenued.com/fire.

Four-time founder and AI advisor Shadi Yazdan has built and exited AI companies, and she's seen firsthand why most AI implementations fail: it's never really a technology problem. In this episode, Shadi shares why business leaders need to stop chasing tools and start building internal clarity, how AI exposes weak systems while accelerating strong ones, and why scaling your company starts with scaling yourself first. A refreshingly honest conversation for any leader navigating the noise.

Best-known as the creator of ImageNet, we meet the Godmother of AI, Dr. Fei-Fei Li In the latest installment of our oral history project. She's a Chinese-American computer scientist and the creator of ImageNet - the dataset that made rapid advances possible in this field of AI that helps computers take meaningful information from things like photos and videos.We Meet: Stanford University's Fei-Fei Li, author of "The Worlds I See: Curiosity, Exploration, and Discovery at the Dawn of AI" and the founder of World LabsCredits:This episode of SHIFT was produced by Jennifer Strong with help from Emma Cillekens. It was mixed by Garret Lang, with original music from him and Jacob Gorski. Art by Meg Marco.

The AI Agency cuts through AI hype to show leaders how to move from endless pilots to real business impact. Inspired by Divya Parekh's work, it focuses on turning AI into a strategic partner, building scalable systems, and leading with clarity and ethics. With practical frameworks and real-world insights, it's a playbook for integrating AI effectively—without losing culture, people, or purpose.Beyond Confidence is broadcast live Tuesdays at 10AM ET on W4WN Radio - Women 4 Women Network (www.w4wn.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Beyond Confidence TV Show is viewed on Talk 4 TV (www.talk4tv.com).Beyond Confidence Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.Become a supporter of this podcast: https://www.spreaker.com/podcast/beyond-confidence--1885197/support.

Episode Summary: For years, the "segment of one" has been the holy grail of digital marketing. Thanks to AI and programmatic media, brands finally have the technical capability to deliver hyper-personalized content to thousands of micro-audiences at scale. But this incredible power comes with a dark side that few marketers are talking about: the erosion of shared brand identity. When an algorithm serves 10,000 different versions of a brand to 10,000 different people, does that brand still stand for anything collectively?In Episode 45 of Human-Centered, host Nick Brunker sits down with Chase Howell, Group Director of Content Strategy at VML, to unpack the "Content Consistency Paradox." Chase argues that our obsession with one-to-one marketing is quietly fracturing the cultural, communal moments that build true brand legacy. Iconic campaigns like Coca-Cola's holiday ads or Nike's "Just Do It" work specifically because they represent a shared truth that we all recognize together.To solve this paradox, Chase explains why the traditional model of brand governance—relying on static brand books and manual approval of individual assets—is completely dead in the age of generative AI. Instead, brands must shift their governance upstream. Marketing teams can no longer police the output; they must learn how to govern the systems, rules, and AI prompts that generate the content.Chase breaks down his actionable three-layer framework for scaling personalization without losing your brand's soul:The Core: The non-negotiable essence of the brand that AI is never allowed to touch (like flagship campaigns and cultural tentpoles).The Adaptive: Content scaled by AI, but tightly governed by human logic and strict channel rules.The Dynamic: Real-time, automated personalization operating inside a highly controlled sandbox.The two also discuss the nuances of "deep consistency" versus surface-level consistency, how to translate fuzzy brand adjectives into rigid AI instructions, and the crucial moments when brands should actually say no to personalization to avoid crossing the line into creepy territory. If you are struggling to balance the demand for high-volume content with the need for brand integrity, this episode is a masterclass in modern content strategy.Timestamped Chapters[00:00] Intro[02:06] Meet Chase Howell: From sports journalism to Group Director of Content Strategy.[03:22] The Content Consistency Paradox: How AI is breaking shared brand experiences.[05:43] The cultural power of the "Campfire Moment" (Coke, Nike, Ford).[08:00] Why traditional brand books and manual creative approvals are dead.[11:00] Surface-level consistency (fonts/colors) vs. deep brand intent.[13:00] The Spotify Wrapped example: Hyper-personalization wrapped in a communal event.[14:28] Translating soft brand adjectives into actionable AI constraints.[16:15] The 3-Layer Content Framework: The Core, The Adaptive, and The Dynamic.[18:50] When to say NO to personalization and the danger of false urgency.[20:40] Applying the 3-Layer framework to modern web strategy and UX.[23:15] Who owns brand integrity in an automated world?[24:25] Rapid Fire: The verdict on automated balls and strikes in baseball.Links Mentioned in the EpisodeRead Chase's Article: The Content Consistency Paradox: Scaling Personalization Without Fracturing Your BrandExplore more about our CX work and Enterprise Solutions at VML.comGuest Bio: Chase Howell is the Group Director of Content Strategy at VML, leading content strategy for premier clients across the US digital ecosystem. His career is defined by a slow march from "words to systems," beginning as a sports journalist for ESPN and the Cincinnati Enquirer before shifting to data, analytics, and brand marketing. Today, Chase sits at the collision point of brand identity, technology, and personalized customer experiences. If you enjoyed this episode, please subscribe to Human-Centered on your favorite podcast platform and leave us a review! Your feedback helps us bring more incredible insights from the top minds in experience strategy.

In this episode of The Lebanese Physicians Podcast, we explore the rapidly evolving intersection of artificial intelligence and mental health—and ask a critical question: Can AI truly support emotional well-being safely and effectively? I sit down with Srishti Srivastava, the founder of Healo, an innovative mental health AI based platform now active in over 165 countries, to discuss how AI is transforming access to care across both high-income and low-resource settings. From personal struggle with anxiety to building a global AI mental health companion, this conversation dives into the real-world challenges of mental health access, affordability, and stigma, and how technology may help bridge these gaps.

Marketing today isn't about pushing more leads.It's about clarity, differentiation, and actually creating value people feel.In this episode of Digible Dudes, Reid Wicoff sits down with Lindsay Jacobs (Head of Marketing at Fairfield Residentiall) to break down what's really happening in modern multifamily marketing and why most strategies fall flat.They explore why AI is repeating the same mistakes as early digital, how most properties fail to stand out in oversaturated markets, and what it actually takes to build a brand that people choose, not just see.This conversation goes deep into the gap between marketing and operations, why concessions are often the “easy button,” and how the best-performing properties think differently about data, storytelling, and resident experience.If you're in multifamily, real estate, or marketing, this will challenge how you think about growth, brand, and long-term strategy.Learn More About Digible:⁠ https://digible.com/?utm_source=dd_podcast&utm_medium=episode_description

Chase Idleman, Chief Executive Officer of Arlow, is leveraging emerging AgeTech and the longevity economy to develop solutions for an aging population, their families, and caregivers. With a human-centered approach to the entire aging process, Arlow uses AI to create a system for action for adults over 65 and their support networks. The main goal is to make tasks like care coordination, document management, medication adherence, and detecting changes in behavior and physical abilities easier. Chase explains, "AgeTech is more around the people in the population. So if you look at aging, it is not one point in time, but is truly a continuum and impacts so many people. It's not just the person who's aging, but also the family members and the entire circle of care around them. So, AgeTech is that kind of emerging field, which is how I try to differentiate it. Again, it's not product-centric, but it is really human-centric over a continuum of time."   "What we felt was the biggest opportunity was not only creating a solution for older adults, but creating a solution for the circle of care, the people every single day who are helping those older adults. And in parallel, we really started to lean in on this employer front with the workforce. So in the workforce environment, it's pretty interesting, 25% of FMLA is for caregiving. And right now, there's not a ton of solutions that can support them. So those workers are essentially the circle of care." #Arlow #AgeTech #AI #Healthcare #Aging #Innovation #DigitalHealth #Longevity #Caregiving #HealthTech #SeniorCare #FamilyCaregivers #CaregiverBurnout #OlderAdults #EmployeeBenefits #EmployeeAssistantPrograms Arlow.ai Download the transcript here

Chase Idleman, Chief Executive Officer of Arlow, is leveraging emerging AgeTech and the longevity economy to develop solutions for an aging population, their families, and caregivers. With a human-centered approach to the entire aging process, Arlow uses AI to create a system for action for adults over 65 and their support networks. The main goal is to make tasks like care coordination, document management, medication adherence, and detecting changes in behavior and physical abilities easier. Chase explains, "AgeTech is more around the people in the population. So if you look at aging, it is not one point in time, but is truly a continuum and impacts so many people. It's not just the person who's aging, but also the family members and the entire circle of care around them. So, AgeTech is that kind of emerging field, which is how I try to differentiate it. Again, it's not product-centric, but it is really human-centric over a continuum of time."   "What we felt was the biggest opportunity was not only creating a solution for older adults, but creating a solution for the circle of care, the people every single day who are helping those older adults. And in parallel, we really started to lean in on this employer front with the workforce. So in the workforce environment, it's pretty interesting, 25% of FMLA is for caregiving. And right now, there's not a ton of solutions that can support them. So those workers are essentially the circle of care." #Arlow #AgeTech #AI #Healthcare #Aging #Innovation #DigitalHealth #Longevity #Caregiving #HealthTech #SeniorCare #FamilyCaregivers #CaregiverBurnout #OlderAdults #EmployeeBenefits #EmployeeAssistantPrograms Arlow.ai Listen to the podcast here

Elevating Customer Support Teams with Smart AI Integration  Shep interviews Sam Wilson, Chief Executive Officer of 8x8. He talks about the evolving role of AI in business communications and why customer experience professionals should be recognized as revenue generators rather than cost centers.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What impact does self-service technology have on customer satisfaction?  How can AI self-service and human support work together effectively?   What drives customers to switch companies due to poor self-service?  What makes customers more forgiving of mistakes by human agents than AI systems?  Why should businesses view customer service as a revenue center rather than a cost center?  Top Takeaways:    Relying exclusively on self-service or automation is not enough. Customers should always have a way to speak to a real person when technology can't meet their needs. AI-powered solutions work well for routine requests, but there must be a seamless failover to a human agent when things get complicated or the customer is dissatisfied.  California has enacted a law requiring companies to offer a quick, clear option for customers to connect with a human representative if their self-service solutions, often powered by AI, don't deliver satisfactory results.  AI and automation in customer service are growing, reducing the volume of easy, repetitive cases handled by humans. More complex and sensitive issues are go to human agents and as a result, today's customer support agents are required to handle more complex issues and provide a higher level of expertise and empathy, making them specialists rather than agents.  The customer support department is a revenue center. Delivering consistently excellent experiences leads to higher retention rates, repeat business, and positive reviews.   Customers of different ages have distinct preferences for how they interact with support. Older customers lean towards phone support, while younger generations prefer chat or digital channels. But both demographics still want the assurance of being able to call a support agent if their problem isn't resolved online.  Leading companies like Amazon have set the standard for customer support by combining AI for routine tasks with proactive escalation to human agents when needed. They have created a seamless customer experience by enabling quick, easy connection with knowledgeable support agents and avoiding the need to repeat themselves to get their issue resolved.   Regular customers sustain and grow a company. Regular customers drive steady revenue and are typically the brand's biggest advocates.  The future of customer service lies in integrating effective technology with empowered employees. Companies that invest in effective digital solutions and well-trained customer specialists are best positioned to create positive experiences, adapt to customer preferences, and succeed in a competitive marketplace.  Effective customer support isn't rocket science. The technology exists today to empower both businesses and consumers with choice and flexibility, and it is more affordable than it was five or ten years ago. The real differentiator is the willingness to implement these solutions and put the customer's needs first.   Quote:   "One of the great mistakes tech companies make is we talk too much about features and don't talk enough about our customers."     About:    Sam Wilson is the Chief Executive Officer of 8x8, with over 25 years of experience in finance, investment, and sales. He has held several key leadership roles at 8x8, including Chief Financial Officer and Chief Customer Officer.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Money isn't just math. It's emotion, identity, and sometimes a whole lot of anxiety, even for people who are objectively doing “fine” financially. Melissa Joy, CFP® sits down with speaker, author, and coach Josie Ann Lee to unpack why so many people feel uncomfortable talking about money, and how to move from financial anxiety to real confidence.They explore why anxiety is a normal stage of learning, how financial jargon and “expert speak” can unintentionally shut people down, and what it looks like to create a more human-centered experience in financial conversations.Josie shares her practical “Service Wrapper” framework - four simple tools that help people feel safer, more in control, and better equipped to engage in money decisions without shame. Melissa connects those ideas to what actually happens in financial planning meetings, especially for women navigating a system that wasn't historically built with them in mind.What You'll LearnWhy money discomfort is common even when you're doing a decent job financiallyHow taboo, culture, and history (especially for women) shape financial confidenceThe Four Stages of Learning and why the “anxiety zone” is normalHow jargon creates a communication gap — and what advisors can do differentlyJosie's “Service Wrapper” framework: Yes And, Sincere Gratitude, Clarifying Questions, and Giving ChoicesHow clarifying questions reduce shame and improve understanding on both sidesWhy autonomy matters — and how choice builds confidence in financial decisionsThe difference between transactional advice and relationship-based planning (and why it affects outcomes)How to interview and choose a financial professional based on values and fitWhere to find Josie's book and learn more about her workConnect with Josie: www.josieannlee.com Book: The Superpower of Service (available on Amazon)The previous presentation by PEARL PLANNING was intended for general information purposes only. No portion of the presentation serves as the receipt of, or as a substitute for, personalized investment advice from PEARL PLANNING or any other investment professional of your choosing. Different types of investments involve varying degrees of risk, and it should not be assumed that future performance of any specific investment or investment strategy, or any non-investment related or planning services, discussion or content, will be profitable, be suitable for your portfolio or individual situation, or prove successful. Neither PEARL PLANNING's investment adviser registration status, nor any amount of prior experience or success, should be construed that a certain level of results or satisfaction will be achieved if PEARL PLANNING is engaged, or continues to be engaged, to provide investment advisory services. PEARL PLANNING is neither a law firm nor accounting firm, and no portion of its services should be construed as legal or accounting advice. No portion of the video content should be construed by a client or prospective client as a guarantee that he/she will experience a certain level of results if PEARL PLANNING is engaged, or continues to be engaged, to provide investment advisory services. A copy of PEARL PLANNING's current written disclosure Brochure discussing our advisory services and fees is available upon request or at https:...

In this episode, I interviewed Dirk Vander Noot, founder of Tell Tale Ops, who runs thousands of automations monthly and helps small businesses use AI and automation without losing the human touch. He discussed what you can build with AI versus what you should build, emphasizing focusing on tasks that drain time and energy but don't gain value from a human doing them. Dirk explains how to identify value through customer and team feedback, and how involving teams in workflow redesign increases satisfaction, which can improve customer satisfaction. He distinguishes reliable step-by-step automations from AI agents better suited for research and creative, variable outputs but with higher risk. Drawing from hospitality, he argues people return for service and relationships, so even if AI can do something, it may not be best to. Dirk shares that the most exciting outcomes are clients growing revenue while working less and gaining more time with family.00:41 Can Versus Should01:51 Finding High Value Tasks03:26 Measuring Value Signals05:06 Team Purpose And CSAT07:55 Humans And AI Roles09:44 Slop And Output Pressure14:27 Automation Versus Agents18:13 Human Touch In Hospitality20:29 Building Abundance And WrapConnect with Dirk: LinkedIn: https://www.linkedin.com/in/dirk-vander-noot/ Website: telltalesops.comConnect with Raul: • Work with Raul: https://dogoodwork.io• Free Growth Resources: https://dogoodwork.io/resources• Connect with Raul on LinkedIn (DMs open): https://www.linkedin.com/in/dogoodwork/ 

What if technology didn't numb us… but helped us heal?In this unforgettable episode of Mindset Mastery Moments, Dr. Alisa sits down with Miles Spencer, CEO and founder of Reflekta.ai (with a K)—a “Soul Tech” platform designed to preserve family stories, values, and voices as a living digital legacy.Miles shares how Reflekta enables spontaneous, ongoing conversations with his father, eight years after his passing—grounded in memory, voice, and a carefully built knowledge base. Dr. Alisa, a self-described family storyteller and “teller,” connects the conversation to generational legacy beyond money: culture, recipes, wisdom, and identity.You'll hear the real founder story behind Reflekta's rapid build, the emotional reaction that proved this wasn't just a product, and the guardrails that protect users from harmful rabbit holes. Plus, Dr. Alisa brings Arthur (Miles' father's reflection) into the episode for a live moment that shifts the room.In this episode, you'll learn:What “Soul Tech” means and why it's different from typical AI toolsHow digital legacy can preserve stories across generationsWhy ethics and emotional intelligence are non-negotiable in innovationHow Reflekta works (photo + life story + voice sample + keeper approval)What society loses when we don't capture voices, stories, and lived experienceConnect with Miles + Reflekta: Reflekta.ai (with a K) + Miles on LinkedIn Send a textSupport the show

Got a question or comment? Message us here!AI can categorize images, analyze logs, and surface patterns faster than any human ever could, but it doesn't understand context, legality, or nuance. In this episode, we discuss how AI is transforming criminal forensics and SOC investigations while examining the ethical, legal, and operational guardrails that must stay in place. As organizations adopt more AI-driven tools, the real challenge isn't capability ... it's maintaining responsible human control.

What if AI didn't replace your creativity—but amplified it?In this episode of Content Amplified, Ben sits down with Mandy Arola, Director of Marketing at Nashville Software School, to unpack a question every marketer is wrestling with: How do you use AI without sacrificing authenticity?Mandy has spent over 15 years in marketing—from the music industry to tech education—and she's learned one simple rule: always start with a real story. AI can help you scale, refine, and repurpose. But connection? That begins with something human.Together, they explore how to build a content engine powered by AI while keeping your brand voice intact, your standards high, and your audience at the center.If you've ever worried that AI might dilute your message, this conversation will reframe how you think about it—and give you a practical path forward.What you'll learn in this episode:Why authentic content always starts with real customer storiesHow to turn one podcast into blogs, social posts, and short-form clips using AIThe practical way to train a custom GPT on your brand voice (without getting technical)How to use AI as a collaborative editor—not a replacement writerWhat to do when AI output misses the markHow to measure connection beyond clicks, shares, and impressionsWhen it's better to delay content than publish something mediocreHow to balance consistency with quality on a content calendarWhy sometimes the smartest marketing move is to stay quietAbout Mandy ArolaMandy Arola is the Director of Marketing at Nashville Software School, where she leads strategy and execution across content marketing, brand messaging, and community engagement.With over 15 years of experience, Mandy began her career in the music industry, spending a decade working alongside marketing teams before transitioning into the technology education space. At Nashville Software School, she has built and executed content strategies both as a team leader and as a solo marketer—proving that strong strategy and thoughtful execution matter more than team size.She specializes in creating story-driven marketing that connects online and resonates offline. Her work bridges AI-powered efficiency with deeply human storytelling.Connect with Mandy:Mandy's LinkedIn ProfileNashville Software SchoolText us what you think about this episode!

Nurses sit at the intersection of people, systems, and care, and that perspective makes them powerful designers of better healthcare. In this Insight from Episode 24: Designing With, nurse and service designer Brittany Merkel shares how the core practices of nursing are also the foundations of human-centered design, and why it's important to design with nurses, not for them.  To listen to this Insight clip's full episode, visit the SEE YOU NOW podcast library at APPLE, SPOTIFY, YouTube, or any of your favorite streaming platforms.   For more information on the podcast bundles, visit ANA's Innovation Website at https://www.nursingworld.org/practice-policy/innovation/education.    Have questions or feedback for the SEE YOU NOW team?  Future episode ideas? Contact us at hello@seeyounowpodcast.com.           

In this episode of The New Warehouse Podcast, Kevin Lawton chats with Naveen Chandra, Director of Distribution at EssilorLuxottica. Chandra oversees strategy across labor planning, slotting, and real-time operational control for a complex, high-SKU distribution network. EssilorLuxottica is best known for eyewear brands like Ray-Ban and Oakley, but its footprint spans eyewear, wearables, retail, and vertically integrated supply chains. The conversation explores how the company approaches automation, forecasting, and slotting while keeping human workers central to warehouse design. Rather than chasing lights-out operations, Chandra emphasizes resilience, safety, and reducing cognitive load for human-centered warehouse automation.Learn more about Sonaria here. Follow us on LinkedIn and YouTube.Support the show

Show NotesMost organizations treat cybersecurity as a technology problem. They invest in layers of defense, run phishing tests, and deploy identity and access management tools. Yet headlines about breaches keep coming. Dr. Keri Pearlson, Senior Lecturer and Principal Research Scientist at the MIT Sloan School of Management, argues that the real opportunity lies not in more technology but in changing how people across the organization think about and value cybersecurity.In this episode of the Human-Centered Cybersecurity Series, co-hosted by Julie Haney, Computer Scientist and Lead of the Human-Centered Cybersecurity Program at the National Institute of Standards and Technology (NIST), Dr. Keri Pearlson introduces her framework for cybersecurity culture built around values, attitudes, and beliefs. Rather than simply training employees on what to do, the focus shifts to shaping why they do it. When people genuinely believe cybersecurity matters, they take action without waiting for mandates or programs to tell them how.Dr. Pearlson shares vivid examples from her research: a CISO who hired a marketing professional to run the cybersecurity culture program, a CEO who opens every all-hands meeting with a five-minute cybersecurity story, and organizations that use creative rewards like chocolate chip cookies and digital badges to reinforce positive behaviors. She also outlines a five-stage maturity model for cybersecurity culture, from ad hoc efforts all the way to a dynamic culture that self-regulates as new threats like AI-driven vulnerabilities emerge.The conversation also tackles the relationship between organizational culture and cybersecurity culture, the role of group-level accountability, and why consequences matter just as much as rewards. Dr. Pearlson makes the case that cybersecurity should move from being viewed as an infrastructure play to a strategic advantage, one that can attract customers, reduce costs, and build competitive differentiation.For any leader looking to move the needle on security culture, this episode offers a research-backed roadmap and practical steps that anyone can take starting tomorrow.HostSean Martin, Co-Founder at ITSPmagazine, Studio C60, and Host of Redefining CyberSecurity Podcast & Music Evolves Podcast | Website: https://www.seanmartin.com/Guest(s)Dr. Keri Pearlson, Senior Lecturer and Principal Research Scientist at MIT Sloan School of Management | On LinkedIn: https://www.linkedin.com/in/kpearlson/Julie Haney (Co-Host), Computer Scientist and Lead, Human-Centered Cybersecurity Program at National Institute of Standards and Technology (NIST) | On LinkedIn: https://www.linkedin.com/in/julie-haney-037449119/ResourcesLearn more about Dr. Keri Pearlson's research: https://mitsloan.mit.edu/faculty/directory/keri-pearlsonLearn more about the NIST Human-Centered Cybersecurity Program: https://csrc.nist.gov/projects/human-centered-cybersecurityCybersecurity at MIT Sloan (CAMS): https://cams.mit.edu/The Future of Cybersecurity Newsletter | https://www.linkedin.com/newsletters/7108625890296614912/More Redefining CyberSecurity Podcast episodes | https://www.seanmartin.com/redefining-cybersecurity-podcastRedefining CyberSecurity Podcast on YouTube | https://www.youtube.com/playlist?list=PLnYu0psdcllS9aVGdiakVss9u7xgYDKYqKeywordsdr. keri pearlson, julie haney, mit sloan, nist, sean martin, cybersecurity culture, security culture, values attitudes beliefs, cyber resilience, human-centered cybersecurity, security awareness, phishing, cybersecurity maturity model, security behavior, cybersecurity strategy, redefining cybersecurity, cybersecurity podcast, redefining cybersecurity podcast Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Join host Kyle Forrest and Bob Sutton and Rebecca Hinds, authors from the AI Transformation 100, as they discuss how organizations can integrate AI to amplify culture, reshape work, and instill structure, trust, and human judgement.    

What if putting people first wasn't just the right thing to do—but the smartest business strategy? In this episode of the Flourishing Edge Podcast, Ashish Kothari sits down with David Hughes of BCR Engineering to explore how trust, relationships, and human-centered leadership create thriving teams, resilient cultures, and long-term performance.Key Topics CoveredWhy people-first leadership drives sustainable profit and performanceHow true and honest relationships build trust with employees and clientsMoving from annual performance reviews to developmental check-insCreating psychological safety and distributed leadershipSupporting employee growth, well-being, and individual “genius”Navigating crises with strong culture and deep relationshipsPractical examples of human-centered workplace practices that workDavid Hughes is a leader at BCR Engineering, a company known for prioritizing employee well-being, trust, and long-term relationships as the foundation of success.

Send us a textHealthcare is entering its most consequential design moment in decades.As AI moves from the background into the core of clinical decision-making, diagnostics, and patient experience, the real question isn't what AI can do—it's whether people can trust it.This week on FUTUREPROOF., I'm joined by Peter Skillman, Global Head of Design at Philips, and one of the few leaders shaping what responsible, human-centered AI looks like in healthcare at scale.Peter has spent three decades designing products and systems at the intersection of hardware, software, and services—across Palm, Nokia, Microsoft, AWS, and now Philips. Today, he's helping reimagine healthcare not as a hierarchy of authority, but as an experience built around patients, clinicians, and trust.We talk about:Why AI in healthcare must be designed with people, not just for themWhat happens when teenagers—future patients and clinicians—help design care systemsHow healthcare design is shifting from “what looks impressive” to “what feels humane”Why speed, clarity, and emotional context now matter as much as clinical accuracyThe long timelines of healthcare innovation—and why today's design choices shape the next decadeWhat it really means to make AI visible, explainable, and trustworthy in life-and-death environmentsThis conversation isn't about futuristic demos or abstract ethics. It's about how design decisions today will determine whether AI improves healthcare—or quietly erodes trust in it.

Imagine an eighty-year-old grandmother discussing Russian literature with ChatGPT in her native tongue; it is a powerful reminder that AI is no longer a futuristic concept but a present reality that bridges generations. For CHROs, the challenge is not simply the technology itself, but rather shifting the human behaviour that interacts with these tools. In this episode, Joanne Rodgers, the CHRO of New York Life, shares the strategic roadmap used to scale AI adoption across 24,000 employees and agents by focusing on the mindset, skill set, and tool set. We explored the firm's Ignite AI initiative, which prioritised responsible AI and AI training, remarkably leading to the creation of over 10,000 self-made GPTs. We look into how they integrated mandatory AI goals into performance reviews while maintaining a strict human-in-the-loop governance model to protect the employee experience. Moreover, Joanne highlights the success of their career hub and talent marketplace, explaining how time-bound gigs have boosted internal mobility to 40%. This discussion is your fresh playbook in change management, demonstrating how to foster employee engagement and upskilling in a rapidly evolving landscape without sacrificing the essential human element. ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com