Podcasts about human centered

How is creative effectiveness being redefined in a world powered by first-party data and retail media? In this episode, Nick Brunker is joined by Mari Sokolowski, Performance Marketing Personalization Lead at Haleon, to explore the evolution of creative from a static asset to a living, dynamic system. They discuss how brands are adapting to retailers becoming powerful media companies, the mindset marketers need to bridge the gap between art and the algorithm, and the importance of balancing short-term performance with long-term brand love to create experiences that feel like a service, not a sell.

The latest episode of the Georgia Tech Research Podcast turns its focus to the people at the heart of cutting-edge defense and technology research. In this episode, Dr. Theresa Kessler, principal research scientist in the Human Centered Engineering Division (HCED) at the Georgia Tech Research Institute (GTRI), shares how her team's work bridges the gap between technology and the humans who depend on it. Dr. Kessler's research centers on improving the way humans interact with increasingly complex systems, particularly in defense contexts where clarity and reliability can have life-or-death implications. HCED integrates principles of psychology, engineering, and systems design to ensure that technology enhances, rather than hinders, human performance. “Our goal is to understand the human in the loop,” Kessler explains in the podcast. “When systems are designed with human factors in mind, they become more intuitive, more resilient, and ultimately more effective.”

1011: Build with AI. Lead with people. In this episode of Technovation, host Peter High speaks with Jennifer Charters, Executive Vice President and Chief Information Officer of Lincoln Financial. Jennifer shares how she's shaping the future of IT and innovation at the $18.5B insurer by investing in AI while doubling down on what makes transformation succeed: people. She discusses Lincoln's evolving enterprise AI strategy, why a model-agnostic approach matters, and how her team is redesigning workflows and talent models in parallel. From regulatory complexity to the rise of AI agents, Jennifer emphasizes the need to prepare rather than predict the future, and to keep human connection at the center of it. Key topics include: A 401(k)-style framework for IT budgeting and innovation How Lincoln's model-agnostic AI architecture supports agility AI use cases in development, cybersecurity, and customer experience Partnering with HR to future-proof skills and change readiness

On What's Your Work Fit we posed this question: How is AI Changing Human-Centered Work? Answering that question and others is our returning guest, Ram Srinivasan. Ram is the Global AI Strategy & Adoption Leader at JLL where he spearheads initiatives to leverage cutting-edge AI technologies while ensuring their responsible and ethical implementation. He is … Continue reading How is AI Changing Human-Centered Work? →

Send us a textIn this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, New York Times and Wall Street Journal #1 bestselling author, and internationally sought-after keynote speaker. Known for his books on iconic brands such as The Ritz-Carlton, Mercedes-Benz, Starbucks, Zappos, and Airbnb, Joseph brings decades of insight on how leaders and frontline teams can elevate human experiences.We dive into his latest book, All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement. Joseph highlights how One Medical—now part of Amazon—revolutionized healthcare delivery by combining AI and digital convenience with deeply personal human connections. He explains how technology can remove inefficiencies, like long waits and scheduling frustrations, while still keeping care human-centered. His insights underscore the importance of balancing automation with empathy—especially as industries increasingly adopt AI.On the topic of patient comfort with digital healthcare, Joseph notes the learning curve. While technology can enhance convenience, it must never replace the human connection where it matters most. He shares examples of how One Medical redesigned workflows so patients were seen promptly, providers spent less time on charts, and the overall experience felt more personal, not less. The takeaway: technology should enable more meaningful human interactions, not eliminate them.Looking ahead to 2026, Joseph outlines three key priorities for CX leaders:AI-readiness – Organizations must understand how AI is influencing customer interactions and ensure their brand is positioned effectively in AI-driven recommendations.Convenience and hyper-personalization – Customers expect seamless, tailored experiences; tone-deaf or generic messaging erodes loyalty.Human-empowered service – Well-trained, emotionally intelligent employees remain essential for delivering authentic, personalized experiences.Joseph also shares exciting news: the launch of a fully online Master's Degree in Customer Experience at Campbellsville University. This program equips professionals with academic and practical tools—from persona-based journey mapping to ecosystem design—to advance CX as a business-driving discipline.When discussing the core competencies for CX representatives, Joseph emphasizes emotional intelligence as the foundation. Empathy, self-awareness, managing emotions, and understanding what customers should feel in every interaction are crucial across all industries. Leaders, meanwhile, must also master influence, persistence, vision, and the ability to deliver measurable business outcomes.Joseph closes with a guiding philosophy he leans on during challenges: “Service serves us.” By focusing on creating value for others, we in turn are enriched. Yet he also reminds us that service must be balanced with self-respect—serving up to the point where we are valued, not devalued.This rich conversation covers Joseph's career journey, the evolving role of AI, the future of CX leadership, and the enduring importance of empathy in business. Don't miss this chance to learn from one of the leading voices in customer experience.Links Mentioned:All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement by Joseph A. MichelliCampbellsville University's Master of Science in Customer Experience programFree guide: The ABC's of a Fantastic Customer ExperienceConnect with us on X @navigatingcx and join our private Facebook community, Navigating the Customer Experience.

Actionable TakeawayStart small and make one intentional act that creates a ripple of impact.Practise the five human qualities that build trust and connection.Choose kindness over being “nice” by having the conversations that matter.Identify and remove micro-frictions that quietly slow your team down.Apply the “next shot” mindset to recover quickly after setbacks.Slow down intentionally to create space for trust and connection.Use everyday moments to show vulnerability while strengthening authority.Ask “If you really knew me…” to open deeper trust with your team. Connect with Chris Rollins:Learn more about Chris RollinsChris on LinkedInChris on Instagram Connect with Christian "Boo" Boucousis:Learn more about Christian BoucousisBoo on LinkedInBoo on InstagramBoo on YouTube Support the Podcast:If this episode meant something to you, please consider subscribing and reviewing the show. It helps more leaders and future leaders discover these stories.And if someone comes to mind while you're listening, send it their way. A small share can go a long way.

What if the greatest poverty of our time isn't money, but isolation? In this episode of the Marketing Boost Solutions Podcast, Prima Jope, Uganda-born community builder and founder of Best Kept Secret Skool, reveals how authentic, human-centered communities can become your most powerful marketing strategy. From her journey in a small village in Uganda to building a thriving six-figure business online without ads, funnels, or hype, Prima proves that resilience and genuine connection can transform everything.Together, we explore the three levels of freedom — money, impact, and soul — and how you can move from obscurity to visibility by treating people as humans, not leads. Prima's wisdom on building trust, engaging one-on-one, and creating soulful communities will challenge the way you see business growth. If you've ever felt like the “best kept secret,” this episode is your call to courage and your roadmap to step fully into the light.

Welcome to another episode of Talk Commerce, where host Brent Peterson sits down with industry leaders to explore the evolution of digital commerce. In this conversation, we meet Jacqueline Basulto, founder and CEO of SeedX, a growth marketing company that's been making waves since 2016. Now leading a team of 65 professionals, Jacqueline shares her journey from a young freelancer working with yoga teachers to building a comprehensive growth marketing powerhouse that helps companies scale their systems through end-to-end digital solutions.Key TakeawaysHolistic marketing beats vertical specialization - Companies need integrated growth systems rather than isolated channel-specific strategiesFinancial alignment drives success - Understanding how marketing activities tie back to company financials and profitability metrics is crucialThe three-pillar foundation - Successful e-commerce marketing starts with website optimization, paid advertising, and email marketingAI enhances rather than replaces humans - Technology should eliminate mundane tasks while preserving human strategic thinking and creativityEuropean markets show different tech adoption patterns - Cultural differences impact how businesses integrate technology and customer expectationsDefining success requires team alignment - Marketing directors and CEOs must agree on success metrics before launching campaignsOrganic social media presents diminishing returns - Paid channels offer more reliable and formulaic growth opportunities for new businessesAbout Jacqueline BasultoJacqueline Basulto founded SeedX at just 22 years old, starting her entrepreneurial journey during an internship at Google where she worked with small businesses on marketing strategy. Frustrated by the verticalized approach of traditional agencies, she launched what began as "Jacqueline's Web Studio" in New York City, bootstrapping her way from working with local yoga teachers to serving larger enterprises. Her passion extends beyond business - she's a singer who loves animals, owns three dogs, and dreams of having a farm someday. As a mother of a three-year-old, she balances entrepreneurship with family life while maintaining an active lifestyle. Her approach to business reflects her belief that entrepreneurship found her rather than the other way around, leading to a company philosophy centered on comprehensive, human-centered growth strategies.SummaryThe conversation begins with Jacqueline explaining how SeedX got its name - "seed" representing the beginning of growth, like a plant, and "X" standing for technology. She emphasizes that while the company has evolved significantly since its inception, the core philosophy remains unchanged: providing holistic marketing solutions rather than siloed services."I was frustrated really by the way that other agencies and that Google was helping them because it was very verticalized," Jacqueline explains. This frustration led to her decision to start her own company, though she admits she didn't initially understand what entrepreneurship meant or that she was bootstrapping her business.Brent probes into the biggest mistakes medium-sized companies make with their marketing efforts. Jacqueline's response reveals a critical gap in most businesses: the lack of clarity around how marketing activities connect to financial outcomes. She notes that many companies look at results across different platforms without understanding how these costs relate to revenue, cost of goods, and overall profitability.The discussion shifts to e-commerce specifically, where Jacqueline outlines her three-pillar approach for new companies. First, the website must serve as both storefront and salesperson, educating customers about products. She uses the example of a Manuka honey company, explaining how their initial website failed to communicate the product's unique benefits, pricing rationale, and usage applications."Your website is your storefront and it's your salesperson," she states. "What you want is to make sure that people are educated about the great products that you have."The second pillar involves paid advertising for quick conversions and message testing, while the third focuses on email marketing to capture and nurture the 90% of visitors who don't purchase immediately. Jacqueline warns against over-investing in organic social media, noting the platform's increasing difficulty for growth.The conversation takes an interesting turn when discussing AI's role in marketing. Rather than viewing AI as a threat to human employment, Jacqueline positions it as a powerful support tool that eliminates mundane tasks while preserving human creativity and strategic thinking.When Brent asks about cultural differences between European and American business practices, Jacqueline provides insight into varying technology adoption rates and customer expectations across regions. She observes that European markets tend to prioritize human-centric approaches over technology-first solutions, leading to different expectations around brand interactions and digital touchpoints.The episode concludes with Jacqueline introducing SeedX's upcoming product - a centralized platform that helps marketers automate task flows by connecting email, calendar, CRM, and analytics systems through a single AI agent.Memorable Quotes"I always joke that entrepreneurship kind of found me. I didn't know that I wanted to be an entrepreneur." This quote encapsulates Jacqueline's organic entry into the business world, highlighting how sometimes the best ventures emerge from solving immediate problems rather than following predetermined plans."The human input of the overall strategy and how all of the pieces go together is more important than ever than the very specific kind of tweaking of an ad." This statement addresses the evolving role of marketing professionals in an AI-driven world, emphasizing strategic thinking over tactical execution."We want AI to take away all of those mundane tasks that we don't want to spend all of our time doing or that suck the creativity out of us." Jacqueline's perspective on AI integration reflects a balanced approach that leverages technology while preserving human value.Final ThoughtsJacqueline Basulto's journey from frustrated Google intern to successful agency founder demonstrates how identifying market gaps can lead to sustainable business solutions. Her emphasis on holistic marketing strategies, financial alignment, and human-centered AI integration provides valuable guidance for businesses navigating today's complex digital landscape. The conversation reveals that while technology continues advancing, the need for strategic thinking and comprehensive approaches becomes more critical than ever. Perhaps the most important lesson from this episode is understanding that successful growth marketing isn't about choosing between human expertise and technological efficiency - it's about 

In this episode of The Digital Executive, host Brian Thomas sits down with Wilbur Jenkins, Executive Vice President and Chief Operating Officer of WoodmenLife, a leading provider of life insurance and retirement planning solutions. Wilbur shares his journey since joining the organization in 2023, highlighting his early focus on strategic execution, operational efficiency, and leadership development.The discussion explores how digital transformation is reshaping the life insurance industry, from streamlining customer experiences to deploying AI-driven tools like chatbots and mobile platforms. Wilbur emphasizes the importance of meeting customers where they are—across generations—and ensuring digital tools are intuitive and inclusive.He also addresses the misconception that older generations are excluded from digital solutions, advocating for a balanced, choice-driven approach that enhances human connection rather than replaces it.Whether you're a tech leader, insurance professional, or digital transformation enthusiast, this episode offers insightful strategies on leveraging technology to drive value and resilience in a rapidly evolving industry.If you liked what you heard today, please leave us a review. Apple or Spotify.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

“How do you keep human connection at the center of hybrid collaboration?” In this episode, host Rebecca Kalogeris sits down with Norma Løvhaugen, VP of Strategy and Initiatives at Neat, to explore the future of video conferencing and the product strategies shaping it. With more than 20 years in the industry, including leadership roles at Cisco, Norma brings deep expertise in designing solutions that make meetings more authentic, seamless, and human. She shares Neat's unique approach to building both hardware and software for hybrid meetings, emphasizing how cross-functional collaboration between engineers and designers drives innovation. Norma highlights how AI and machine learning are integrated into Neat's systems to adapt dynamically to user needs, ensuring meetings are engaging whether participants are in-room, remote, or a mix of both. Listeners will gain insight into why prioritizing problems over solutions creates stronger products, how curiosity and close customer feedback loops fuel innovation, and the three pillars Norma uses when hiring: passion, integrity, and competence. For show notes and more resources, visit: pragmaticinstitute.com/resources/podcasts Pragmatic Institute is the global leader in Product, Data, and Design training and certification programs for working professionals. Learn more at pragmaticinstitute.com.

Emily Yang's work sits at the intersection of AI ethics, governance, and human experience. She is an early advocate for bringing human-centered design and responsible innovation into the heart of enterprise AI, especially in HR and talent functions. For her, ethics is an activity — something we do, not just something we believe. In this episode, Dart and Emily talk about why AI feels both helpful and destabilizing, how bias and invisible harms emerge, and what it takes to preserve human agency as AI tools shape our work and lives.Emily Yang is the Head of Human-Centered AI and Innovation at Standard Chartered, where she leads efforts to embed ethics, governance, and design into enterprise AI. She is a global speaker and advisor on responsible AI and human-centered innovation.In this episode, Dart and Emily discuss:- How AI is changing the meaning of data consent- How training data bakes in human bias- Why checklists aren't the same as ethics- Trust between people vs. trust in companies- How design preserves or erodes human agency- Why councils alone can't govern AI responsibly- Emily's personal struggle with AI's big questions- How generative AI reshapes identity, craft, and trust- The rise of “AI stewards” in organizations- And other topics…Emily Yang is the Head of Human-Centered AI and Innovation at Standard Chartered. She works to bring ethics, governance, and human-centered design into AI, especially in HR and talent. Emily serves on the bank's Responsible AI Council, Data Ethics Working Group, and GenAI Task Force. She has more than a decade of experience in UX, innovation consulting, corporate venture building, and big tech. Emily began her AI journey researching empathy and emotional intelligence in virtual agents. She is also an advisor to the Centre for Synchronous Leadership's “Agents of Change” and a frequent global speaker on responsible AI.Resources Mentioned:Diaspora, by Greg Egan: https://www.amazon.com/Diaspora-Novel-Greg-Egan/dp/1597805424WFH Episode 11 with Don Norman: https://podcasts.apple.com/us/podcast/the-design-of-everyday-things-design-for-a/id1612743401?i=1000582265202Connect with Emily:LinkedIn: https://www.linkedin.com/in/emilyyangy/ Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what's most important to the business. Book a call at 11fold.com.

In this episode of The Responsive Lab, co-hosts Carly Berna and Scott Holthaus are joined by Matt Scott—founder of CauseMic and nonprofit messaging strategist—for a candid conversation on aligning AI with your mission. Together, they explore the real (and often misunderstood) ways AI can amplify your message, improve team capacity, and deepen donor relationships without losing the human touch. Matt shares how nonprofits are already using AI to simplify strategic decision-making, scale their messaging with custom GPTs, and synthesize information for smarter execution. You'll learn why values-based AI guidelines matter, how to remix your messaging for different audiences, and what nonprofits get wrong when defining their value proposition. Discover more about CauseMic and download their CRM Guide at: https://causemic.com/nonprofit-crm-guide. Learn more about Virtuous at virtuous.org/learnmore and download your free Nonprofit CRM Checklist at virtuous.org/crmchecklist

In this episode of the Events Demystified Podcast, host Anca Platon Trifan welcomes Iain Morrison, CEO of an event tech startup specializing in digital twins and immersive pre-visualization. Iain shares his journey from his early days in event production to pioneering new technologies that enhance the event planning process. The conversation covers the impact of digital twins on event ROI, human connection in a tech-driven world, and the importance of addressing mental health issues in the events industry. Don't miss insightful discussions on leadership, team dynamics, and the future of spatial tech in events. Subscribe now and stay ahead in the evolving world of event planning.00:00 Introduction to Digital Twins in Event Planning02:07 Meet the Guest: Iain Morrison03:20 Icebreaker: Pre-visualizing Non-Event Experiences06:04 Iain's Journey in Event Production08:55 The Complexity of High-Level Event Management13:09 The Shift to Previsualization and Immersive Planning18:59 Understanding Digital Twins20:52 The Future of Digital Twins in Events32:44 Leadership and Preventing Burnout in Event Production37:35 Working with a Partner: Balancing Life and Work40:13 Exciting Future of Spatial Tech in Events45:02 Final Thoughts and Advice for Event Planners47:18 Conclusion and Contact InformationTune into this brand new conversation on the Events Demystified Podcast!

Welcome to The Other Chair. Today, we're exploring a familiar challenge in professional life - workplace conflict. Whether it's friction between coworkers, breakdowns in communication, or tension between managers and team members, conflict at work can take a toll on trust, collaboration, and productivity. Our guest is Pat Lau, a longtime workplace mediator, conflict resolution trainer, and co-founder of Intel's Collaborative Mediation Program. From 2010 to 2024, Pat helped develop and lead one of the few in-house workplace mediation programs inside a major global corporation. His work with Intel's teams, peer managers, and leaders helped address difficult conflicts in a way that encouraged understanding instead of blame.

In this Marketing Over Coffee: Ashley Faus of Atlassian talks with us about product led growth, the playground, thought leadership, and more! Direct Link to File She’s the Head of Lifecycle Marketing, Portfolio at Atlassian Product Led Growth vs Sales Led Growth Ashley also the author of Human-Centered Marketing: How to Connect with Audiences in […] The post Ashley Faus on Human Centered Marketing appeared first on Marketing Over Coffee Marketing Podcast.

What really makes customer service stick—not just as a business function, but as a transformative and human-centered experience—even in an era dominated by AI and automation? That's the burning question I dig into with my guest on this episode of the Delighted Customers podcast. If you've ever wondered why some organizations continually miss the mark (even with technology at their fingertips), or why change management feels like an endless uphill battle, this conversation is for you. More than ever, your customers expect seamless, empathetic experiences—and getting it wrong can cost you not just customers, but also your reputation and bottom line. You should listen to Nick Glimsdahl because he's not only spent years on the front lines of customer experience and contact center management, but he's also channeled those lessons into his compelling new book, The Heart of Service. Nick brings practical wisdom, powerful stories, and tried-and-true strategies to the table. He knows the pain points, understands the evolution of customer expectations, and knows how to drive meaningful change—while keeping the “heart” front and center. Here are three pressing questions Nick answers in our conversation: What are the hidden challenges (and necessary steps) when trying to transform a broken customer service culture from the inside out? How can organizations balance technology, such as AI, with the need to stay truly human and deliver standout customer experiences? What are the most common missteps leaders make when implementing new service solutions, and how can you avoid falling into those traps? Tune in now and find out why your strategy—and your empathy—both matter more than ever. Subscribe to the Delighted Customers podcast on Apple Podcasts or on Spotify, or listen on any of your favorite podcast platforms. Don't miss an episode! Meet Nick Glimsdahl Nick Glimsdahl is an industry leader in customer experience and contact center transformation, and the author of the new book, The Heart of Service. With over eight years in the world of contact centers, Nick has witnessed firsthand the rapid evolution—and common pitfalls—of service delivery in both technology-driven and human-driven environments. As a consultant at VDS, he's helped numerous organizations assess, reimagine, and implement successful customer experience strategies by putting people and outcomes first. Nick is also a seasoned podcaster and storyteller, using his platform and expertise to surface the real, behind-the-scenes challenges frontline teams and leaders face. He's passionate about not only improving customer metrics like retention, employee morale, and NPS, but also championing the human side of service—helping organizations move beyond “marketecture” and truly listen to both customers and employees. Want to connect with Nick? Find him on LinkedIn. References from this Episode The Heart of Service by Nick Glimsdahl (book) VDS (Nick's Consulting Firm) Patrick Lencioni - Five Dysfunctions of a Team, Silos, Politics, and Turf Wars Kindra Hall - Storytelling Expert Salesforce, used as a technology example Listen and subscribe now on Apple Podcasts and Spotify, or search for “Delighted Customers” on your favorite podcast platform!

Lorraine Berg is the visionary driving force behind Human Centered Workplaces. As Founder, Consultant, and Business Analyst, Lorraine brings over two decades of expertise across dynamic leadership, entrepreneurial ventures, and corporate environments, including prestigious roles within the global beauty and wellness industries. Renowned for her ability to untangle complexity and bring clarity to chaos, she excels at fostering alignment between leadership and teams, enhancing both communication and productivity. With a deep commitment to transformative business strategies, she leverages cutting-edge practices from the BG5 Business Institute on the Science of Differentiation, to guide her clients in achieving their goals, optimizing resources, and streamlining efforts for lasting impact. Tune in to hear Lorriane share her insights into what team energetic entities are, and how she works with them to support more human centered workplaces.  As a bonus, you can grab her Confident Entrepreneur guide by clicking the link below. Connect with Lorraine

Feeling stuck between fundraising approaches? Break down the silos!I've seen the fundraising divide firsthand—and I believe there's a better way. I call it human-centered fundraising.I recently heard a longtime donor say, “I'm tired of being just a checkbook. I want to be part of something bigger.” I've felt that tension, too.Donor fatigue is real—but connection changes everything.Let's stop choosing sides and start building bridges.Want to learn how human-centered fundraising could transform your mission?Tune in to this episode and share it with a colleague who's ready to reimagine fundraising for greater impact.Resources: Show notes, links, and resources mentioned in this episode.Review my show: Please review my show. After you click the link, scroll to the bottom, first tap to rate with five stars, and then tap “Write a Review.” Then, let me know what you liked most about this particular episode or how you find my podcast helpful, valuable, insightful, or inspiring in some way. Privacy Policy: See Privacy Policy at https://www.fundraisingtransformed.com/policies Newsletter: Subscribe to my Scaling Major Gifts weekly newsletter.

The game has changed. For over a decade, marketers mastered the art of climbing Google's rankings. But with the rise of AI Overviews and conversational search, the classic "10 blue links" are fading. We're in a new era where answers are synthesized and clicks are no longer the primary goal.How can brands survive ...and thrive... in this new landscape? Host Nick Brunker welcomes back VML's Chief Discoverability Officer, Heather Physioc, who is on the front lines guiding global brands through this evolution.In this episode, you'll learn:The End of an Era: What Google's AI Overviews and AI Mode mean for the future of search.The "Zero-Click" Threat: Why website traffic is declining and how to adapt your measurement strategy when clicks and rankings are no longer the key metrics.Becoming the Source: Practical steps to build authority and create content that AI engines will trust and cite.The Marketer's Playbook: A three-part plan for what to do immediately, what to test in the near term, and the strategic pivots to plan for long-term success in the age of AI.

Successful health care technology adoption requires moving beyond the boardroom to understand workflow integration, cultural dynamics, and operational processes that determine whether innovations become indispensable clinical partners or abandoned tools.

Happy Friday, everyone! This week's update is another mix of excitement, concern, and some very real talk about what's ahead. GPT-5 finally dropped, and while it's an impressive step forward in some areas, the reaction to it says as much about us as it does about the technology itself. The reaction includes more hype, plenty of disappointment, and, more concerning, a glimpse into just how emotionally tied people are becoming to AI tools.I'm also addressing a “spicy” update in one of the big AI platforms that's not just a bad idea but a societal accelerant for a problem already hurting a lot of people. And in keeping with my commitment to balance risk with reality, I close with a real-world AI win. I'll talk through a project where AI transformed a marketing team's effectiveness without losing the human touch.With that, let's get into it.⸻GPT-5: Reality vs. Hype, and What It Actually Means for YouThere have been months of hype leading up to it, and last week the release finally came. It supposedly includes fewer hallucinations, better performance in coding and math, and improved advice in sensitive areas like health and law. However, many are frustrated that it didn't deliver the world-changing leap that was promised.e I break down where it really shines, where it still falls short, and why “reduced hallucination” doesn't mean “always right.”⸻The Hidden Risk GPT-5 Just ExposedGoing a bit deeper with GPT-5, I zoom in because the biggest story from the update isn't technical; it's human. The public's emotional reaction to losing certain “personality” traits in GPT-4o revealed how many people rely on AI for encouragement and affirmation. While Altman already brought 4o back, I'm not sure that's a good thing. Dependency isn't just risky for individuals. It has real implications for leaders, organizations, and anyone navigating digital transformation.⸻Grok's Spicy Mode and the Dangerous Illusion of a “Safer” AlternativeOne AI platform just made explicit content generation a built-in feature, and it's not surprisingly exploding in popularity. Everyone seems very interested in “experimenting” with what's possible. I cut through the marketing spin, explain why this isn't a safer alternative, and unpack what leaders, parents, and IT teams need to know about the new risks it creates inside organizations and homes alike.⸻A Positive AI Story: Marketing Transformation Without the SlopThere's always bright spots though, and I want to amplify them. A mid-sized company brought me in to help them use AI without falling into the trap of generic, mass-produced content. The result? A data-driven market research capability they'd never had, streamlined workflows, faster legal approvals, and space for true A/B testing. All while keeping people, not prompts, at the center of the work.⸻If this episode was helpful, would you share it with someone? Leave a rating, drop a comment with your thoughts, and follow for future updates that go beyond the headlines and help you lead with clarity in the AI age. And, if you'd take me out for a coffee to say thanks, you can do that here: https://www.buymeacoffee.com/christopherlind—Show Notes:In this Weekly Update, Christopher Lind breaks down the GPT-5 release, separating reality from hype and exploring its deeper human implications. He tackles the troubling rise of emotional dependency on AI, then addresses the launch of Grok's Spicy Mode and why it's more harmful than helpful. The episode closes with a real-world example of AI done right in marketing, streamlining operations, growing talent, and driving results without losing the human touch.Timestamps:00:00 - Introduction and Welcome01:14 - Overview of Today's Topics02:58 - GPT-5 Rundown22:52 - What GPT-5 Revealed About Emotional Dependency on AI36:09 - Grok4 Spicy Mode & AI in Adult Content48:23 - Positive Use of AI in Marketing55:04 - Conclusion#AIethics #AIrisks #DigitalLeadership #HumanCenteredAI #FutureOfWork

What if the most critical skills for navigating the age of artificial intelligence aren't technical, but deeply human?In this episode of Glass Ceilings and Sticky Floors, Erica Rooney sits down with Dr. Felicia Newhouse, a visionary leader and the host and founder of the AI Powered Women Conference. With her work at Business to Human, Dr. Newhouse is a passionate advocate for a human-centered approach to AI, championing diverse voices—especially women—to be at the forefront of its development and application.Join them as they explore the urgent need for women to engage with AI, the common "sticky floors" that hold them back, and how to use technology to amplify our unique humanity rather than automate it away.Inside the Episode:The Catalytic Shift: Dr. Newhouse's personal journey from AI product executive to an advocate for human-centered technology, driven by a concern for burnout and the accelerating pace of change.The Macro Problem: Why designing AI through a lens of speed and extraction risks automating ourselves out of empathy and ethics, and why businesses that slow down to ask the right questions will ultimately win.A "Sticky Floor" for Women: Discussing a recent Harvard study that found women are adopting AI tools at a 25% lower rate than men, driven by imposter syndrome, tech intimidation, and a fear of being perceived as "cheating."Yesterday's Soft Skills, Tomorrow's Hard Skills: Highlighting why emotional intelligence, critical thinking, and resilience are the top skills for 2025 and why organizations need to start training for them now.AI and Ancestral Intelligence: The importance of anchoring ourselves in uniquely human qualities—like intuition, creativity, and compassion—as we leverage AI to amplify our work.The Future for Our Kids: Dr. Newhouse shares her concerns about the mental health impacts of technology on the next generation and identifies human-centered professions that are likely to thrive.The Antidote to Cheating: Actionable advice for women on how to use AI responsibly for brainstorming, delegating low-leverage tasks, and magnifying their unique brilliance without compromising their integrity.If you're ready to move past the fear and uncertainty of AI and step into your power as a leader in this new era, this episode is your guide.

What if the most critical skills for navigating the age of artificial intelligence aren't technical, but deeply human?In this episode of Glass Ceilings and Sticky Floors, Erica Rooney sits down with Dr. Felicia Newhouse, a visionary leader and the host and founder of the AI Powered Women Conference. With her work at Business to Human, Dr. Newhouse is a passionate advocate for a human-centered approach to AI, championing diverse voices—especially women—to be at the forefront of its development and application.Join them as they explore the urgent need for women to engage with AI, the common "sticky floors" that hold them back, and how to use technology to amplify our unique humanity rather than automate it away.Inside the Episode:The Catalytic Shift: Dr. Newhouse's personal journey from AI product executive to an advocate for human-centered technology, driven by a concern for burnout and the accelerating pace of change.The Macro Problem: Why designing AI through a lens of speed and extraction risks automating ourselves out of empathy and ethics, and why businesses that slow down to ask the right questions will ultimately win.A "Sticky Floor" for Women: Discussing a recent Harvard study that found women are adopting AI tools at a 25% lower rate than men, driven by imposter syndrome, tech intimidation, and a fear of being perceived as "cheating."Yesterday's Soft Skills, Tomorrow's Hard Skills: Highlighting why emotional intelligence, critical thinking, and resilience are the top skills for 2025 and why organizations need to start training for them now.AI and Ancestral Intelligence: The importance of anchoring ourselves in uniquely human qualities—like intuition, creativity, and compassion—as we leverage AI to amplify our work.The Future for Our Kids: Dr. Newhouse shares her concerns about the mental health impacts of technology on the next generation and identifies human-centered professions that are likely to thrive.The Antidote to Cheating: Actionable advice for women on how to use AI responsibly for brainstorming, delegating low-leverage tasks, and magnifying their unique brilliance without compromising their integrity.If you're ready to move past the fear and uncertainty of AI and step into your power as a leader in this new era, this episode is your guide.

Joey Goone is back, and I couldn't be more excited to have him return to the podcast. If you've ever felt like your fundraising events are starting to blend together, or you're craving something more intentional, joyful, and authentic, this conversation is your permission slip to shake things up.Joey is the President of Utopia Experience, and honestly, he brings so much heart to the events space. He's not here for stuffy ballrooms or robotic run-of-shows. He's here to help nonprofits lead with humanity, center their mission, and create events that people feel long after they leave. We talk about everything from ditching the performance pressure in storytelling to why A/V isn't just a tech checklist, it's a storytelling tool. This episode is full of lightbulb moments and reminders that joy and profit are not mutually exclusive. Whether you're a seasoned ED or planning your very first gala, Joey will leave you inspired to lead with more heart, more clarity, and way more impact.Topics:Why the energy and intention behind events matter more than perfectionHow to avoid transactional storytelling and make your audience feelThe difference between entertainment and impact—and how to do bothWhat it means to design experiences with dignity and strengthHow Joey's team creates nonprofit events that are both joyful and profitableThe ripple effect of honoring people, not just logisticsBuilding community through connection—not performanceFor a full list of links and resources mentioned in this episode, click here.Bloomerang is the complete donor, volunteer, and fundraising management solution that helps thousands of nonprofits deliver a better giving experience and create sustainable, thriving organizations. Combining robust, easy-to-use technology with people-powered support and training, Bloomerang empowers nonprofits to work efficiently, improve supporter relationships, and grow their donor and volunteer bases. Learn more here. [Free Webinar] Aug 20th - Click here to sign upResources: Purpose & Profit Club® Coaching Program [Get on the waitlist for bonuses] The SPRINT Method™: Your shortcut to 10K fundraisers [details here] Instagram, LinkedIn, website , weekly newsletter [FREE] The Brave Fundraiser's Guide: Stop getting ignored. Start raising more. May contain affiliate links

Support AND/BOTH: Help us offset production costs while we're growingIn this throwback episode, Ashley sits down with Nicole Lenzen—a solo mom by choice, former wedding dress designer, tech consultant, and now a coach specializing in parental leave transitions. Nicole shares her unique journey through multiple career paths, a major health wake-up call, and the decision to become a solo parent. After navigating an overwhelming return-to-work experience post-leave, she pivoted into coaching to help others through similar transitions.The conversation explores:Why Nicole chose solo motherhood and how her medical diagnosis shaped that decisionHer nonlinear career—from Silicon Valley to couture bridal design to corporate consultingThe messiness and mismanagement of parental leave policies in the U.SHow chronic stress manifests physically—and how that led to Nicole's shift toward a values-aligned lifeCreating human-centered systems within corporate cultureHer current work helping both individuals and companies navigate parental leave with empathy and structureThis episode is filled with powerful reflections on identity, intergenerational trauma, and how corporate systems often fail parents—especially mothers. Nicole and Ashley talk honestly about the emotional and logistical load of parenthood, lack of support in the workplace, and how change is slowly being pushed forward by people who are no longer willing to “stick their head in the blender” and pretend it's normal.Connect with Ashley:Website: https://dovetaildesigns.coPodcast website: https://www.andbothpodcast.com/AND/BOTH Community: https://www.andbothpodcast.com/andboth-communityDovetail® App: https://airtable.com/appn6w6IWipJYIuA3/pagZys7UnECzM46iJ/formSocial:Instagram: @dovetailappFacebook: https://www.facebook.com/dovetaildesigns.coLinkedIn: https://www.linkedin.com/in/ashleyblackington/

Many businesses and business functions are grappling with the question of the role of AI in future value creation, none more so than marketing agencies and the marketing function in business. Bryan Phelps is CEO of the marketing agency Big Leap, actively navigating this challenge every day. Bryan shares how his team developed a clear AI policy to guide innovation—and why humans must remain at the center of creativity, decision-making, and brand expression.This episode is a practical and forward-thinking look at how businesses can build trust, scale responsibly, and stay human in the age of algorithms.Key insights include:Why your AI strategy should start with a policy—and how to align teams with clear principles.How to preserve brand essence and emotional connection while integrating AI into marketing.Why trust and empathy are the new growth engines—and how to lead with values, not just data.If you're building a brand in the age of AI, this conversation will help you navigate the future with clarity, integrity, and confidence.Resources:➡️ Learn What They Didn't Teach You In Business School: The Value Creators Online Business CourseLearn more about Big LeapConnect with Bryan Phelps on LinkedInBryan's NewsletterConnect with Hunter Hastings on LinkedInSubscribe to The Value Creators on Substack

In this episode recorded live at EODF 2024 in Milan, we sit down with David Plink, CEO of the Top Employers Institute, for a raw and inspiring conversation on what it really takes to lead lasting organizational change. Hosted by Tim Brewer and Damian Bramanis, David reflects on his 16-year journey leading a global certification body across 30+ nationalities—from recovering after a life-changing illness to transforming a near-bankrupt company into a purpose-driven global movement. He shares candid stories and hard-won insights, including: ⚖️ Three essential dilemmas every leader faces in org design: 1. People follow strategy vs. People first 2. Big bang vs. Slow burn change 3. Soft approach vs. Ripping off the bandaid

In this episode of the Match Relevant podcast, we sit down with Jesse Chen, Co-Founder & CEO of CoPilot AI — a Vancouver-based tech company transforming how sales teams connect with prospects using AI-powered tools. With over 20 years in the software industry, Jesse shares insights from his journey, including his early days as a software engineer on EA's FIFA team to now leading one of the most innovative companies in AI-driven social selling. Jesse dives deep into how CoPilot AI is changing the sales enablement landscape by blending artificial intelligence with human authenticity. From lead generation to meaningful engagement, discover how CoPilot AI helps recruiters, agencies, and sales professionals book more meetings, faster — all while building real connections. If you've ever struggled with cold outreach, lead quality, or scaling a sales team, this episode is packed with valuable lessons. Learn about the power of prediction tools, personality insights, and the importance of aligning your values with your go-to-market strategy. Tune in to hear Jesse's take on: - What makes AI-powered selling successful - The future of sales and human connection - Key strategies for consistent revenue growth - The bold moves that helped scale CoPilot AI For more on CoPilot AI, visit: www.copilotai.com Host: Jake Aaron Villarreal, leads the top AI Recruitment Firm in Silicon Valley www.matchrelevant.com, uncovering stories of funded startups and goes behinds to scenes to tell their founders journey.  If you are growing AI Startup or have a great storytelling, email us at: jake.villarreal@matchrelevant.com

This is the Engineering Culture Podcast, from the people behind InfoQ.com and the QCon conferences. In this podcast, Shane Hastie, Lead Editor for Culture & Methods spoke to Tara Hernandez about the importance of building generative cultures with strong leadership development, psychological safety, diversity, and transparency over simply chasing new technologies. Technology should be a means to solve meaningful human problems rather than an end in itself. Read a transcript of this interview: http://bit.ly/4lGkLhW Subscribe to the Software Architects' Newsletter for your monthly guide to the essential news and experience from industry peers on emerging patterns and technologies: https://www.infoq.com/software-architects-newsletter Upcoming Events: InfoQ Dev Summit Munich (October 15-16, 2025) Essential insights on critical software development priorities. https://devsummit.infoq.com/conference/munich2025 QCon San Francisco 2025 (November 17-21, 2025) Get practical inspiration and best practices on emerging software trends directly from senior software developers at early adopter companies. https://qconsf.com/ QCon AI New York 2025 (December 16-17, 2025) https://ai.qconferences.com/ QCon London 2026 (March 16-19, 2026) https://qconlondon.com/ The InfoQ Podcasts: Weekly inspiration to drive innovation and build great teams from senior software leaders. Listen to all our podcasts and read interview transcripts: - The InfoQ Podcast https://www.infoq.com/podcasts/ - Engineering Culture Podcast by InfoQ https://www.infoq.com/podcasts/#engineering_culture - Generally AI: https://www.infoq.com/generally-ai-podcast/ Follow InfoQ: - Mastodon: https://techhub.social/@infoq - X: https://x.com/InfoQ?from=@ - LinkedIn: https://www.linkedin.com/company/infoq/ - Facebook: https://www.facebook.com/InfoQdotcom# - Instagram: https://www.instagram.com/infoqdotcom/?hl=en - Youtube: https://www.youtube.com/infoq - Bluesky: https://bsky.app/profile/infoq.com Write for InfoQ: Learn and share the changes and innovations in professional software development. - Join a community of experts. - Increase your visibility. - Grow your career. https://www.infoq.com/write-for-infoq

Technology should serve the mission rather than take the lead. When guided by compassion, strategy, and inclusion, AI becomes a teammate instead of a threat. In this episode, Sharlee Dixon welcomes Sheetal Shah, founder and CEO of MettaHealth Partners, a consulting firm dedicated to helping public health and social service organizations navigate digital transformation with both compassion and efficiency. Sheetal's career spans from the frontlines of a dengue epidemic in Brazil to leading digital health initiatives in Ethiopia, and even shaping national policy during the Obama Administration. With over two decades of experience supporting value-based care, Medicaid transformation, and health equity initiatives, she brings a global perspective grounded in deep expertise. Sheetal holds a Master's in Public Health from George Washington University, is pursuing an Executive MBA at the University of Chicago Booth School of Business, and centers loving-kindness, or metta, in all aspects of her work. We are excited to have Sheetal on the show to explore how MettaHealth Partners is using AI and digital innovation to drive value-based, equitable transformation in public health by blending global insight, ethical technology, and compassionate strategy to help mission-driven organizations create meaningful and lasting impact.   For more information about MettaHealth Partners, please visit: https://mettahealthpartners.com For more information about their AI Digital Learning Series, please visit: https://mettahealthpartners.com/training-ai-25 For more information about MetttaHealth Partners and their services, please visit: https://mettahealthpartners.com/services If you are interested in contacting MettaHealth Parterns, please visit: https://mettahealthpartners.com/contact Connect with Sheetal Shah on Linkedin at: https://www.linkedin.com/in/sheetalshahmph

Greg Phitidis, Brand Director at Free, joins Leslie Castillo and Jim Flynn to unpack what it really means to put people at the center of B2B insurance marketing. From emotional decision-making to buying groups and AI, this episode of the IMCA peer2peer podcast from ONEFIRE is packed with strategies to better connect with your audience and optimize your marketing impact.

 How do you design a company—and an AI—that leads with empathy?In this episode of The Value Creators Podcast, Hunter Hastings speaks with Stephen Sakach, founder and CEO of The Zero Company and creator of aiCMO, an AI-powered marketing platform built to scale human connection. Stephen shares his journey through digital media, consciousness studies, and systems design to develop a framework where love, purpose, and empathy drive business performance.He calls it BLISS—Build Love Into Scalable Systems.Key insights include:How empathy can become the foundation for scalable marketing systemsWhy companies must audit their operations through the lens of purposeWhat it takes to align AI development with emotional intelligence and ethical goalsThis is a visionary, practical conversation for anyone building the future—consciously.Resources:➡️ Learn What They Didn't Teach You In Business School: The Value Creators Online Business CourseLearn more about Zero Company Performance MarketingLearn more about aiCMO.ioConnect with Stephen Sakach on LinkedInConnect with Hunter Hastings on LinkedInSubscribe to The Value Creators on Substack

Peter talks with Eric Hudson about his work in schools on Human-Centered AI.

On this episode of Human Centered, host Nick Brunker sits down with Jenny Collopy, Vice President and Chief Marketing and Communications Officer for The Christ Hospital Network, to explore the unique and complex role of the healthcare CMO. They discuss how to build a brand when the customer's journey is one of the most personal they will ever undertake, and how marketing a product that is fundamentally about trust, care, and human vulnerability differs from other industries. Jenny shares insights from her career path, the importance of mission-driven storytelling, the challenges of navigating patient privacy in a data-driven world, and how her team works to bridge the digital front door with the in-person clinical experience to build community trust.Connect with Jenny on LinkedIn and learn more about the great work she's doing with The Christ Hospital Network

In an era defined by rapid innovation, the intersection of human-centered medicine and technology is more crucial than ever. Join our host, Dr. Ruth Adewuya, as she reflects on the transformative discussions from season five, where we explored the profound implications of AI, perinatal mental health, climate change, and precision therapeutics. This season has highlighted the path toward more personalized and equitable healthcare, showcasing groundbreaking science and the need for a compassionate approach in medicine. Tune in for an insightful recap that highlights the pivotal moments and ideas that are shaping the future of healthcare. Read Transcript: https://mcdn.podbean.com/mf/web/6k3jbsprp7tdtb22/medcast_episode109.pdf CME Information: https://stanford.cloud-cme.com/medcastepisode109 Claim CE: https://stanford.cloud-cme.com/Form.aspx?FormID=3439

In this episode of the Grownlearn Podcast, we sit down with Kasim Aslam — serial entrepreneur, "world's greatest failure" (his words), and founder of multiple multimillion-dollar businesses. Raised by a blind single mother in Albuquerque, Kasim brings raw authenticity, humor, and hard-earned wisdom to the conversation. We talk about the future of hiring in a post-AI world, how to attract top 1% talent, and why valuing people as individuals—not resources—is the only way to scale sustainably. Kasim drops actionable insights on everything from international hiring and his “Pareto Talent” philosophy to how large corporations lose their soul as they grow.

In this episode of KRA's The Hub podcast, recorded live at the JFF Jobs for the Future Conference, Kim Tesch Vaught, mental health coach and business development manager, explores the conference's theme of "daring to be brave" in workforce development. Drawing from her experience as a mental health coach and workforce professional, she discusses reimagining career services through human connection, mental resilience, and personalized support. Kim shares insights on leveraging AI, supporting entrepreneurship, and creating more flexible workforce systems that truly understand job seekers' unique goals and potential.

In this episode of Tech Talks Daily, I sit down with Candice DeVille, co-founder and CEO of AI Copilot, who joined me remotely from the serene gardens of Osaka Castle in Japan, where tech meets tradition in one of the most unexpected podcast backdrops we've had. Candice is on a mission to redefine how small and medium-sized businesses approach AI, treating it not as a trend but as a practical strategy for growth and efficiency. Throughout our conversation, she draws on decades of experience in marketing, media, and digital strategy to explain how SMEs can move away from fear-driven stagnation or scattered adoption and toward a structured, ROI-focused roadmap. We explore the practical challenges that come with implementing AI, from dealing with siloed data and low AI literacy to helping teams embrace change. Candice explains why many organizations fail at AI not because of the tools, but because they overlook the human element. Creating a team of AI champions, especially outside of traditional IT roles, can unlock powerful opportunities by tapping into the unique insights held across the business. A standout moment in our discussion is a case study involving a maintenance company that used AI to automate debt collection. The result wasn't just improved cash flow but something far more personal: their CFO regained two full days per week and used that time to spend with his family. It's a simple example of AI driving real outcomes for both business performance and quality of life. We also discuss common traps like shiny object syndrome, lack of planning, and the hype around agents. Candice encourages business leaders to first get their data in order, take a phased approach, and resist the urge to solve everything at once. Her advice is clear: start with what matters, measure impact, and build from there. So how do you turn AI into a business advantage without overwhelming your team or your budget? And how can you ensure that your approach to technology actually enhances the human side of work? Let's find out.

“We are a community affair. We're Autistic, ADHD, OCD, PTSD, Tourettes, schizophrenic, bipolar, apraxic, dyslexic, dyspraxic, dyscalculic, non-speaking, and more. We've collectively experienced rare diseases, organ transplants, various cancers, many surgeries and therapies, and lots of ableism and SpEd. We've experienced #MedicalAbleism, #MedicalMisogyny, #MedicalRacism, #MedicalTrauma, and #MedicalGaslighting. We understand chronic pain, chronic illness, and the #NEISvoid “No End In Sight Void”. We know what it's like to be disabled and different in our systems. We know what it is like to live with barriers and what it means to not fit in and have to forge our own community. Disabled and neurodivergent people are always edge cases, and edge cases are stress cases. We can help you design for the edges, because we live at the edges. We are the canaries. We are “the fish that must fight the current to swim upstream.“And that's just the opening statement on Stimpunks.org.Stimpunks has been among HRP's closest allies over the years, and I am so grateful to be joined by an amazing cross section of Stimpunks today -- Ryan Boren, Chelsea Adams, Norah Hobbs, and Helen Edgar, who also runs Autistic Realms – to speak to their roll your own, DIY, Mutual Aid and Human-Centered Learning for Neurodivergent and Disabled People.Chelsea had to step away during recording so you'll hear her voice just in the first half. This episode was a long time coming, and I hope you enjoy it. You can connect with Stimpunks and find all of the resources mentioned in this episode at Stimpunks.org.Mentioned in this episode:Stimpunks WebsiteCommunity DiscordMutual-AidMap of Monotropic ExperiencesThe Five Neurodivergent Love Languages/Locutions10 Obstacles to Neurodiversity Affirming Practice

In this soul-nourishing conversation, Lindsey Fuller is joined by strategist, storyteller, and founder of the Leaving Well framework, Naomi Hattaway. Together, they unpack what it means to lead with intention, especially when it comes to rest, sabbaticals, and workplace transitions that truly center people.From micro-sabbaticals to full-scale cultural shifts, Naomi shares wisdom for how organizations can operationalize rest as a core value—not just a perk. You'll hear powerful insights on how to care for your team through change, reimagine wellness in the workplace, and create brave space for transitions that honor the past and make room for what's next.This episode is a reminder that we don't have to choose between humanity and productivity—we can hold both. And it starts with rest.Affirmations: You deserve a workplace that values your humanity as deeply as your contributions.Rest isn't a luxury—it's leadership.Every transition is an invitation to honor what was and imagine what's possible.Episode HighlightsThe Importance of Rest as Policy (02:40)Somatic #1 (02:56)Operationalizing Rest in Organizations (05:52)Deceleration and Onboarding (11:42)Embedding Wellness in Workplace Culture (14:28)Sabbaticals and Employee Retention (17:16)The Ripple Effect of Sabbaticals (20:19)Navigating Sabbaticals in Nonprofits (25:27)Advocating for Rest and Well-being (31:35)Somatic #2: Middle Path Meditation (34:42)The Impact of Transitions on Organizational Culture (37:17)Resources Mentioned: Individual Workplace Transition Nssessment (Naomi Hattaway)Organizational Workplace Transition Assessment (Naomi Hattaway)Episode Shownotes: www.weareforgood.com/episode/leavingwellrestsabbaticalhumancenteredtransitionSupport the showBecome a Member and Get All-Access to Everything We Are For Good!Experience the Impact Uprising Membership by We Are For Good: an ecosystem to learn, connect + grow in the power of a value-aligned community. Members gather monthly with Jon + Becky at exclusive members-only meetups + get video access to all new podcast episodes in an ad-free experience + so much more! Learn more + join us at weareforgood.com.Say hi

Are you building products that truly solve customer problems or just chasing technology trends? In this podcast hosted by Barbara Bermes, Mpowa CPO Sumaiya Noor speaks on human-centered product development in the AI era. Sumaiya shares her extensive insights from leading product teams across six continents, offering a nuanced perspective on how to leverage AI while keeping customer needs at the center of innovation.

Today's guest is Charles Pointer, Vice President of Bank Operations at Commerce Bank — a community bank with 160 years of history providing personalized financial solutions to individuals and businesses. Commerce Bank combines a people-first approach with a growing appetite for modernizing customer service through technology. With over 20 years of experience in commercial banking and customer operations, Charles joins Emerj Editorial Director Matthew DeMello on the show today to discuss how traditional banks are beginning their AI journey. He unpacks what early-stage AI adoption looks like in call center environments, how banks balance digital transformation with maintaining human connection, and what leaders should consider when introducing AI into customer-facing workflows. This episode is sponsored by Cognigy. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business' podcast!

In episode 141 of Cybersecurity Where You Are, Tony Sager is joined by Phyllis Lee, VP of SBP Content Development at the Center for Internet Security®(CIS®); and Julie Haney, Computer Scientist & Human-Centered Cybersecurity Researcher at the National Institute of Standards and Technology (NIST). Together, they use a human-centered understanding of security to discuss password policies, including their benefits, drawbacks, and efficacy. Here are some highlights from our episode:01:03. Introductions to Phyllis and Julie03:34. How "human-centered cybersecurity" goes beyond just usability05:35. The use of NIST and other authoritative sources to dispel confusion in cybersecurity09:09. How password policies positively and negatively impact human behavior15:06. Three anecdotes that showcase the importance of context when enacting security policy21:49. The process of using NIST SP 800-63 to recommend password security best practices27:11. Our changing understanding of "the human element"29:23. The need to do cybersecurity awareness training "right" and measure its effectiveness31:30. Recognition of the absence of natural systems thinking in cybersecurity33:14. Psychological safety, feedback, and trust as foundations of security culture39:03. Human touchpoints as a starting point to help usability and security work togetherResourcesCIS Password Policy GuideNIST SP 800-63 Digital Identity GuidelinesEpisode 98: Transparency as a Tool to Combat Insider ThreatsEpisode 110: How Security Culture and Corporate Culture MeshWhy Employee Cybersecurity Awareness Training Is ImportantIf you have some feedback or an idea for an upcoming episode of Cybersecurity Where You Are, let us know by emailing podcast@cisecurity.org.

This episode is a little different from what we usually cover on New Frontiers, but it's one I couldn't wait to bring to you. I've been thinking a lot about how we—as clinicians—are supposed to keep up in this era of high-throughput technology. We're swimming in data: labs, multi-omics, diet logs… and an ever-growing stream from wearables. There's just so much coming at us, and too often, we're awash in a sea of information without adequate interpretive power. That's why this conversation with Dr. Rana el Kaliouby felt so important. She's not just an AI scientist—she's a visionary and a total badass. She's building technology that doesn't just process data, but actually helps us become better clinicians and better humans. We get into the ethics, the potential, the parenting implications—and yes, a personal story about a tragedy in my own hometown that made this all hit very close to home. This one's powerful, and I hope it sparks the same questions and inspiration for you as it did for me. ~DrKF TRIGGER WARNING This episode touches on sensitive topics, including gun violence and suicide, in the context of empathy, mental health, and technology. If you or someone you know is struggling, please seek help. We share this with care and hope it offers support and perspective. Check out the show notes at https://www.drkarafitzgerald.com/fxmed-podcast/ for the full list of links and resources. GUEST DETAILS Dr. Rana el Kaliouby: http://www.ranaelkaliouby.com Managing Partner, Blue Tulip Ventures: http://www.bluetulip.vc Host, Pioneers of AI Podcast: https://www.pioneersof.ai/ Author of Girl Decoded Dr. Rana el Kaliouby is an Egyptian-American AI scientist, entrepreneur and investor. She is co-founder and Managing Partner of Blue Tulip Ventures, where she invests in startups building Human-Centric AI, and host of the Pioneers of AI podcast. Prior to that, Rana founded her company Affectiva out of MIT, where she pioneered the field of Emotion AI, and successfully exited the company in 2021. She holds a Ph.D. from the University of Cambridge and a Post Doctorate from MIT. THANKS TO OUR SPONSORS DIAMOND Biotics Research: https://www.bioticsresearch.com/ DUTCH: https://dutchtest.com/for-providers GOLD Vibrant Wellness: https://www.vibrant-wellness.com/ TimeLine Nutrition: https://tinyurl.com/bdzx2xms EXCLUSIVE OFFERS FROM OUR SPONSORS OneSkin: Get 15% off OneSkin with the code DRKARA at http://oneskin.co/DRKARA Find out why MitoQ's mitochondria-targeting is a critical step for your healthspan and longevity strategy. https://www.mitoq.com/drkara CONNECT with DrKF Want more? Join our newsletter here: https://www.drkarafitzgerald.com/newsletter/ Or take our pop quiz and test your BioAge! https://www.drkarafitzgerald.com/bioagequiz YouTube: https://tinyurl.com/hjpc8daz Instagram: https://www.instagram.com/drkarafitzgerald/ Facebook: https://www.facebook.com/DrKaraFitzgerald/ DrKF Clinic: Patient consults with DrKF physicians including Younger You Concierge: https://tinyurl.com/yx4fjhkb Younger You Group Program: https://tinyurl.com/4hvusavw Younger You book: https://tinyurl.com/mr4d9tym Better Broths and Healing Tonics book: https://tinyurl.com/3644mrfw

Meet Junior: Andrew Malinow, PhD's Revolutionary AI App | Discover Your Potential Description:In this episode of Discover Your Potential, we welcome Andrew Malinow, PhD, a cognitive scientist turned AI innovator, to share his groundbreaking new platform: Junior — an AI application built to reflect your personality, enhance communication, and automate human-centered engagement. Junior runs AI models directly on your laptop, giving users full control and privacy while generating real-time insights and interactions that feel human. Proudly Sponsored by Strawberry.meWe're honored to have Strawberry.me as a sponsor for this episode.Strawberry is a dynamic business coaching platform designed to help you grow, evolve, and take actionable steps toward your goals.Visit

How do we navigate the hardest moments in leadership, without losing sight of our values?This week on Gather at the Well, Lindsey Fuller returns to explore a topic that doesn't often get the care it deserves: offboarding. Whether it's layoffs, transitions, or role closures, Lindsey reminds us that how we say goodbye matters just as much as how we welcome someone in.She invites us into a more human-centered approach—one that acknowledges the weight of these decisions, the grief that can come with them, and the opportunity for real compassion, even in hard moments.This episode is a brave, honest invitation to lead with heart—even when it's hard. Because the way we part ways speaks volumes about the kind of culture we're building.

Munawar Ahmed on getting the best out of your team in high-stress situationsMunawar Ahmed has a unique gift for growing teams and designing award-winning experiences at scale and has spent the last two decades working with some of the biggest companies from Verizon to Microsoft. This week Munawar joins Tammy to discuss how she helps teams reframe problems and build incredible experiences. Munawar explains how teaching physics, chemistry and earth science at the 8th grade level in L.A. informs the design work she does today and breaks down how she deals with difficult behaviour should it pop up on a team. Please note that the views expressed may not necessarily be those of NTT DATA.Links: Munawar Ahmed Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As our workplaces grow more complex and technology accelerates, one skill set is becoming more essential than ever: emotional intelligence. In this compelling episode of On the Brink, I spoke with Jeremy Williams, an emotional intelligence coach and consultant based in Paris, whose journey from sailing instructor to sales professional to global coach reveals how transformative emotional awareness can be—especially in our rapidly digitizing world. Jeremy's mission is simple yet profound: help individuals and teams enhance their self-awareness, empathy, and influence to become better collaborators and leaders. His work focuses on helping fast-growth companies develop cultures where people can thrive—and it starts with how we manage emotions, especially the tough ones. Jeremy's Journey: From the Sea to the C-Suite Jeremy began his career as a sailing instructor, where he discovered his passion for sharing knowledge. That passion carried him through various industries—from luxury motorcycles to real estate—before he transitioned into teaching business English in France. Eventually, he found his way into consulting with startups and tech companies. As these teams grew from five to fifty employees, Jeremy noticed a recurring issue: "soft skills"—now rightly called emotional intelligence—were the glue (or the gap) in how teams succeeded. It became clear: technical skills could only take a company so far. People needed to better understand themselves and each other. What Is Emotional Intelligence? As Jeremy explained, emotional intelligence isn't a single trait. It's a set of competencies that determine how well we relate to ourselves and others—especially when emotions run high. Drawing from the Genos model (based on Daniel Goleman's pioneering work), Jeremy outlined six key competencies: Self-Awareness – Recognizing your own emotional state and its impact. Awareness of Others – Showing empathy and tuning into how others feel. Authenticity – Acting with integrity and consistency; “standing in your own truth.” Emotional Reasoning – Blending logic and emotion to make sound decisions. Self-Management – Managing your reactions, especially in challenging moments. Positive Influence – Inspiring others with your emotional tone and leadership. In practice, this means pausing before reacting, being present during meetings (no multitasking!), and responding constructively to tension. As Jeremy put it: “It's how we positively deal with negative emotions.” If you prefer to watch our podcast, click here Peer Coaching for 60: A Simple but Powerful Model To foster these emotional competencies, Jeremy created the Peer Coaching for 60 program. It brings together four peers from different parts of an organization—or even different companies—for four one-hour sessions over four weeks. Each session gives one participant the “hot seat” to share a challenge, while peers actively listen, ask clarifying questions, and offer insights. Importantly, the participant steps away for part of the session to hear their peers discuss their issue candidly. It's powerful, humbling, and affirming. The outcome? Better problem-solving, stronger connections, and a growing global network of emotionally intelligent professionals. How Emotional Intelligence Drives Engagement Jeremy's work touches on a problem plaguing many companies today: low employee engagement. His prescription? Presence and intention. Leaders must “walk the talk”—not just display company values, but live them. Meetings should have purpose, with multitasking discouraged. He introduced the P.I.E.O. model to guide communication: Proof: What evidence supports taking action? Impact: What are the consequences of action or inaction? Energy: What resources are needed? Objective: How does this support company goals? Training employees to think and speak this way improves collaboration, productivity, and focus. AI and EQ: A Necessary Balance As we explored, AI is transforming business. But what it offers in speed, it lacks in humanity. AI pulls from averages and past data—but human insight, creativity, and relationships come from lived experience and emotion. Jeremy emphasized that the rise of AI only amplifies the importance of emotional intelligence. Roles focused on repetitive tasks will evolve. What will remain critical is how we build trust, nurture teams, and connect across cultures and experiences. Key Takeaways Emotional intelligence is your superpower in a world dominated by algorithms. Leaders must cultivate presence, empathy, and reflective decision-making. Peer coaching builds trust, insight, and leadership capacity in a scalable way. To improve engagement, simplify meetings, foster focused dialogue, and model authenticity. AI isn't replacing us—it's augmenting us. But what makes us human matters more than ever. Final Thoughts Jeremy's parting message was one of optimism: Embrace this technological era. Be curious. Stay connected. Lead with empathy. And above all, invest in building emotionally intelligent cultures where people can grow and thrive. To learn more about Jeremy's work, visit  or find him on LinkedIn. And if this podcast inspired you, please share it—and let's keep learning from each other. Where to learn more about Jeremy and his work: Jeremy's Profile linkedin.com/in/jpw1 Website immutableadventures.carrd.co/ (Personal) Listen to these other podcasts or read the blogs about them: 435: Navigating the Management Maze: Tips for New Leaders  433: Organizations Must Embrace Human-Centric Design 430: How Does Dr. Chris Fuzie Create Great Leaders? Connect with me: Website: www.simonassociates.net Email: info@simonassociates.net Books:  Learn more about these books here: Rethink: Smashing the Myths of Women in Business Women Mean Business On the Brink: A Fresh Lens to Take Your Business to New Heights Listen + Subscribe: Available wherever you get your podcasts—Apple, Spotify, Stitcher, YouTube, and more. If you enjoyed this episode, leave a review and share with someone navigating their own leadership journey. Reach out and contact us if you want to see how a little anthropology can help your business grow.  Let's Talk! From Observation to Innovation, Andi Simon, PhD CEO | Corporate Anthropologist | Author Simonassociates.net Info@simonassociates.net @simonandi LinkedIn

Anna Addoms, Wicked MarvelousOur guest in this episode is Anna Addoms, the insightful founder of Wicked Marvelous. Anna champions making technology, especially AI, accessible and genuinely useful for small business owners, always with a focus on reducing overwhelm and fostering authentic connections. In our chat, Anna shares her practical wisdom on how entrepreneurs can harness AI as a powerful tool without losing the essential human touch that truly matters in building lasting relationships and a thriving business.Key points discussed include:* AI as a Tool, Not a Replacement: Use AI strategically for back-office tasks, but always keep humans at the forefront of client interactions.* Guard Human Connection Fiercely: Implement AI in customer service with extreme care, ensuring transparency and easy access to human support.* Navigate AI Ethically and Practically: Stay informed about AI's capabilities and risks, using it to add value while protecting your brand and IP.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Anna Addoms, Wicked MarvelousThe AI Revolution: Tool, Not TyrantIt feels like just yesterday we were marveling at the dawn of AI, this "cool, shiny object" everyone was buzzing about. Fast forward to today, and we're deep in the trenches, moving beyond the mere novelty and into the serious business of practical application. The initial excitement was palpable, but now, as Anna Addoms wisely pointed out in our recent chat, we're navigating the "nitty gritty" – figuring out what AI is actually doing, whether it's truly adding value, and how to use it safely and effectively without getting lost down a "rabbit hole."Anna Addoms, with her characteristic clarity, cuts right to the chase: AI is fundamentally a tool, a multi-tool even. Think of it like a powerful chainsaw in your shed. In the right hands, with the right understanding, it can make incredibly light work of massive tasks. But if you're not careful, or if you don't really know how to wield it, you're just inviting a mess or unnecessary complexity. Our biggest goal, as entrepreneurs, should be to use AI to enhance our lives and businesses, to make things easier, and crucially, to still allow us to do what we do best: cultivate genuine human connections.Where AI Shines (and Where It Doesn't)So, where does this powerful multi-tool truly shine? Anna suggests focusing its considerable might on back-office tasks – those internal operations that often consume valuable time and energy. Picture those complex spreadsheet formulas that make your head spin; AI can whip those up in a flash. Or consider the initial drafts of long-form content, giving you a solid starting point without the blank page paralysis. The key here is using AI to shoulder a significant portion of the "heavy lifting," freeing you up for more strategic and human-centric work.But let's not get carried away. As Anna firmly reminds us, not every "low-level task can be farmed out" to AI. There are times when trying to force AI into a situation actually creates more complication than it solves. If a simple spreadsheet can organize your contact information, why complicate it by feeding it into an AI that might struggle with context? The wisdom lies in recognizing when AI is a genuine accelerator and when it's just an unnecessary detour.The Human Touch: Why Relationships Still RuleHere's where Anna's human-centered philosophy truly comes to the fore: AI should never, ever, replace genuine human connection. We've all been there – stuck in a frustrating recursive loop with a chatbot, feeling like we're talking to a brick wall. That "bad brain experience" doesn't just annoy customers; it actively "burns relationships." Anna is adamant: if you're deploying AI for customer service, there must be an immediate, clear escalation process to a real human. Without that "I wanna talk to a real human right now" button, you're essentially signing a death warrant for customer loyalty.It's not just about functionality; it's about authenticity. Anna points out the "uncanny valley" experience when AI voice technology gets too close to human, yet remains subtly "off." This creates a deep cognitive dissonance, a feeling of "something is wrong." Her advice is crystal clear: be transparency. If it's a bot, call it a bot. Don't give it a human name or picture. This ethical stance ensures trust, preventing your customers from feeling misled or, worse, "pissed off" because they couldn't escape an automated interaction.Building Your AI-Powered Personal Brand (Ethically!)Now, on a brighter note, AI can be an absolute boon for crafting and refining your personal brand's messaging. Anna herself has trained her AI to sound "exactly like me" for various content outputs – emails, sales pages, blog posts. This means she can generate initial drafts that are remarkably consistent with her unique voice and cadence. The magic, however, lies in the subsequent step: the human touch, the final edit. Anna emphasizes that she's always the "last person to see it," ensuring her "seal of approval" is on every piece of content that goes out. This blend of AI efficiency and human oversight is powerful.However, a crucial word of caution, something Anna highlighted with a stark anecdote: be incredibly mindful of data privacy and copyright when using AI tools. She shared a sobering example of authors inadvertently signing away their book copyrights by inputing their manuscripts into certain AI language models under their terms of service. It's like accidentally giving away your precious intellectual property to the public domain! Always, always read the fine print. Your content is your gold, so guard it fiercely.Mastering Your Workflow: AI as Your SOP SidekickLet's talk about a task many entrepreneurs dread: creating Standard Operating Procedures (SOPs). We know we need them, especially when scaling and hiring, but the thought of documenting every little step can feel overwhelming. This is where AI truly shines as an unsung hero. As Anna explains, many new hires struggle not because they're incompetent, but because they lack clear, documented processes. You hand over a task, and then find yourself frustrated when it's not done exactly as you envisioned.Anna's practical solution? Leverage AI! She encourages entrepreneurs to use prompts that guide them step-by-step through the SOP creation process. Even better, you can feed it enough information, and it can draft the entire thing for you. This isn't about abdicating responsibility; it's about leveraging AI's ability to structure information logically, ensuring "everything starts coming back faster and exactly the way they want." It's also fantastic for critiquing existing SOPs, pointing out gaps or areas for improvement that your brain, so familiar with the process, might simply overlook.The Calendar Conundrum: Owning Your Time with (or Without) AIThe digital calendar, while a godsend for organization, can also be a silent saboteur of your precious time if not managed with an iron fist. Anna and I both share a strong sentiment about this: you must maintain boundaries around your calendar and your time. While AI scheduling tools offer undeniable convenience, there's a real danger of "abdicating ownership" of your most valuable asset. Suddenly, your days are a chaotic collage of back-to-back meetings with no breathing room, leading straight to burnout.Anna's advice echoes a hard-won truth: your time, your rules. Instead of giving people 24/7 access to your schedule, block out specific times for different types of meetings or, even better, for uninterrupted deep work. This isn't about being unapproachable; it's about being strategic and protecting your mental and physical well-being. Whether you use AI for scheduling or not, the principle remains: actively manage your calendar, don't let it manage you.Staying Savvy: Protecting Your Digital SelfIn this "wild west" of AI, staying vigilant about your digital footprint is paramount. Anna recommends a simple yet powerful defense: set up Google Alerts for your name and business. It sounds old school, but it's incredibly effective for catching any unauthorized use of your likeness or content. Knowing what's being published about you, or as you, is the first line of defense. It allows you to be proactive, as Anna herself experienced when a podcast interview went live earlier than planned.Beyond monitoring, be aware of the bigger picture. While malicious voice cloning of individuals like us isn't the prevalent issue yet (it's mostly targeting celebrities), the technology exists. The reality is, some risk is inherent when putting content on public platforms. However, understanding your rights – the ability to issue cease and desist orders and report malicious content – empowers you to act swiftly if your digital identity is ever compromised. In this evolving landscape, awareness is truly your strongest shield.Summary:Anna Addoms provided incredible insights into navigating the brave new world of AI. Her core message is simple yet profound: AI is a powerful tool, but it should always serve to enhance human connection, never replace it. She emphasized the critical need for transparency, especially when AI is client-facing, and highlighted the importance of guarding your intellectual property. Ultimately, AI offers immense potential for efficiency and automation in our businesses, but its successful implementation hinges on a clear, human-centered strategy.Reach OutYou can reach out and thank Anna by visiting her website.Links:* Website – Wicked Marvelous* Twitter – @WickedMarvelous* Linkedin* Facebook* Instagram - @wicked_marvelousCool Things About Anna* Anna grew up in Colorado in a family of entrepreneurs, right in the thick of the tech boom. She was raised around innovation and search engines, with her dad running AOL's biggest competitor during the first dot-com bubble. That's a childhood spent at the intersection of curiosity and code.* She's a creative at heart: Anna went to art school and holds a degree in English Literature. Her journey from art and literature to Silicon Valley tech startups is a delightful zigzag, not a straight line. She's proof that you can be both a techie and a creative soul.* Anna has a knack for reinvention. After burning out in the high-octane world of Silicon Valley startups (like clockwork, every 18 months!), she realized her true passion was helping others build and implement their own dreams. She's now been running her own company for over a decade, thriving on variety and new challenges.* She's a self-confessed “sponge of knowledge,” always learning, always curious. Anna's love of learning has led her down unexpected paths—from luxury travel to ad agencies to med-tech startups. She's not afraid to pivot, experiment, or start over if it means staying true to her values.Imagine being a part of a select community where you not only have access to our amazing podcast guests, but you also get a chance to transform your marketing and podcast into a growth engine with a human-centered, relationship-focused approach.That's exactly what you'll get when you join the Flywheel Nation Community.Tap into the collective wisdom of high-impact achievers, gain exclusive access to resources, and expand your network in our vibrant community.Experience accelerated growth, breakthrough insights, and powerful connections to elevate your business.ACT NOW – secure your spot and transform your journey today! Visit innovabiz.co/flywheel and get ready to experience the power of transformation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. 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What if policies could actually feel like care?