Podcasts about human centered

Walker Thrash is a real estate developer and Vertikal's managing partner, specializing in multi-million dollar public-private partnerships delivering hotels, housing, and mixed-use projects through innovative financing, creative problem solving, and human-centered negotiating. Top 3 Value Bombs 1. Success is less about talent and more about activity. The most successful people take relentless action. 2. Negotiation isn't haggling over price; its collaboration, vision, and building trust with humans first. 3. Preparation and acknowledgment of others' authority unlock influence, open dialogue, and create better deals. Get a copy of Walker's book on Amazon. Book release is on  the 3rd of November - The Deal Maker's Will Sponsors HighLevel - The ultimate all-in-one platform for entrepreneurs, marketers, coaches, and agencies. Learn more at HighLevelFire.com. The Dealmaker's Will - If you're ready to sharpen your instincts, elevate your mindset, and learn what separates deal-takers from deal-makers. Go grab your copy of The Dealmaker's Will today on Amazon.

In this episode of Learning Matters, host Doug Wooldridge sits down with Dr. Katie Campbell, Senior Director of Learning and Talent Management at a Fortune 1000 data and financial services company.Dr. Campbell shares how she's reimagining leadership development—moving beyond the traditional Nine Box model to create a values-driven, data-informed approach that actually builds stronger leaders.From embracing AI with a human touch to designing learning experiences that truly align with business goals, Katie offers practical strategies for anyone shaping the future of work and learning.You'll hear about:✅ Rethinking succession planning and leadership pipelines✅ How to make learning programs more human-centered✅ Practical ways to drive AI adoption in the workplace✅ Why values-based assessment beats one-size-fits-all models✅ Katie's personal journey—and the advice she'd give her younger selfWhether you're a learning leader, HR professional, or simply passionate about talent development, this conversation will inspire you to think differently about the role of learning in a rapidly changing world.

In this episode of DEI After Five, host [Host Name] welcomes author and organizational psychologist Damian Goldvarg to discuss his book, "Lead with a Coaching Mindset." The conversation focuses on the urgent need for a shift in leadership from project management to a more human-centered approach, especially in today's complex times. Damian shares his extensive background in psychology and leadership development, highlighting his experience training leaders around the world for over two decades. Tune in to discover valuable insights on how adopting a coaching mindset can transform leadership practices and foster more effective team dynamics. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit deiafter5.substack.com/subscribe

In an era of high customer expectations, a great app or website is no longer enough. Success demands a seamless, consistent experience across every single touchpoint. But why do so many organizations still struggle with disconnected channels, treating their mobile, web, and in-store experiences as separate entities?On this episode, host Nick Brunker is joined by Erik Haines, Managing Director of Technology, Mobile Apps, and Product Management at VML, to discuss why businesses can no longer afford to operate in silos. Erik breaks down the critical need for a unified product strategy, explaining how to shift from a channel-first to a customer-first mindset.In this episode, you'll learn:The three main reasons organizations fail to connect their customer experiences: organizational structure, legacy tech, and misaligned incentives.How to use mobile as the "remote control" for the entire customer relationship.Practical steps for mapping the customer journey and using data holistically to create personalized, real-time interactions.The crucial role of leadership in breaking down internal barriers and fostering a culture of cross-functional collaboration.Read more from Erik on the subject with our friends at BottleRocket, here.

In this episode of High Velocity Radio, Lee Kantor interviews Tamara Munoz, a Fractional COO to leading online businesses and founder of Behind the Screens. Drawing on decades of experience with global brands like Disney and Starbucks, Tamara brings deep expertise in high-stakes operations and people-centered leadership. Her corporate career shaped her commitment to building […]

What if your AI could help you live well — not just work better? In this episode of TechVibe, host Jonathan Kersting talks with Mike Hruska, founder of Baryons, about how his new AI platform is redefining what it means to flourish in life and work. After two decades leading Problem Solutions, Hruska's latest venture uses voice-based, human-first technology to help people reflect, reframe, and rediscover purpose. Drawing from science in positive psychology, Baryons engages users in short, mentor-like conversations designed to boost mental wealth, creativity, and clarity — all while maintaining privacy and emotional safety. Hruska's mission? To democratize human flourishing at scale. He believes that when people feel centered, purposeful, and connected, they don't just improve their own wellbeing — they elevate entire organizations. Key Takeaways: Only one-third of today's workforce is truly thriving — Baryons aims to change that. AI can be used to build mental wealth and emotional resilience, not just productivity. "Flourishing" isn't about success or status — it's about living well, every day. Voice-driven interactions are the future of human-centered technology. Why Listen: If you're an entrepreneur, innovator, or leader curious about how AI can empower people — not replace them — this conversation offers a glimpse into the future of technology designed for human potential. Hit PLAY and get ready to FLOURISH! Try Baryons for Yourself:  Free Trial: Up to three calls per month; $20/month for full access Website: www.baryons.com — use code PITT to skip the waitlist The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh's technology and innovation ecosystem.

In this episode of High Velocity Radio, Lee Kantor interviews Tamara Munoz, a Fractional COO to leading online businesses and founder of Behind the Screens. Drawing on decades of experience with global brands like Disney and Starbucks, Tamara brings deep expertise in high-stakes operations and people-centered leadership. Her corporate career shaped her commitment to building […] The post Behind the Screens: The Power of Human-Centered Operations appeared first on Business RadioX ®.

What happens when an Atlassian marketing veteran who decorates cakes and rides motorcycles decides the traditional marketing funnel is completely broken? You get Ashley Faus, Head of Lifecycle Marketing Portfolio at Atlassian, author of "Human-Centered Marketing," and today's guest on FutureCraft. Ashley has spent 8+ years at Atlassian revolutionizing how B2B marketers think about customer journeys, replacing linear funnels with her "content playground" framework where audiences can go up, down, and sideways through your content—just like kids on an actual playground. In this episode, we get into: Why ChatGPT 5 might be getting worse for marketing professionals (and what to use instead) Erin's live demo of Gemini's deep research for account-based marketing that analyzes hundreds of sources Ashley's content playground framework that treats audiences like humans, not funnel steps How trust becomes your only defensible moat when AI can fake everything else Why organizational silos are killing your customer experience (and how to fix them) The "18-month rule" for career evolution in an AI-accelerated world Whether you're a CMO fighting for budget, a product marketer drowning in requests, or a lifecycle specialist trying to prove ROI, Ashley breaks down how to keep humans at the center while leveraging AI as your creative co-pilot.  

In today's Cloud Wars Minute, I unpack Microsoft AI's push for empathetic AI with new features designed to make Copilot more relatable and engaging.Highlights00:18 — Microsoft has launched the Mico 1 character — a visual presence that appears and interacts with users when they tap into Copilot's voice mode. Now, this cloud-like entity is optional and actively listens, reacts, and even changes color in response to the direction of the conversation. The aim is to give Copilot a friendly face and make interactions more natural.00:59 — Mustafa Suleyman, CEO of Microsoft AI, said the following: “When we started talking about this idea of an AI companion a few years ago, it seemed distant and uncertain. Now it's real. It's here. We can't wait for you to feel the difference.” In a press release, Microsoft stated that Copilot is designed to be empathetic and supportive rather than sycophantic.01:32 — Now, I can't ascertain whether Microsoft has truly delivered the AI companion of pop culture fame — think HAL 9000 without the murderous intent. However, personalization and natural interaction have become their mission in recent months, and Mico is certainly an important piece of the puzzle. Visit Cloud Wars for more.

What does it take to lead with both strategy and soul?In this moving and powerful episode of Start the Week with Wisdom, host Bridget Burns sits down with Chancellor Jennifer Sobanet of the University of Colorado Colorado Springs for a conversation that redefines leadership in higher education. With a background in business and strategic planning, Jennifer brings a refreshingly different perspective to the chancellorship, one rooted not just in data and efficiency, but in deep compassion and human resilience.This episode dives into Jennifer's unconventional path to leadership, the profound personal and professional experiences that shaped her approach, and the vital role of executive coaching in navigating the complexities of higher ed. Jennifer shares the unimaginable weight of leading through campus tragedies, and how leaning into both vulnerability and resilience has become her compass for serving students, faculty, and community.In this episode, you'll learn:Why nontraditional paths to leadership can be an asset in higher education.The role executive coaching has played in Jennifer's 20-year leadership journey.How to lead through crisis with humanity, courage, and compassion.The power of interdisciplinary undergraduate experiences in shaping career success.Why “more curious than convinced” is a leadership mindset for the future."Without courage, the wisdom and experiences we have bear no fruit." Subscribe to Start the Week with Wisdom, share this episode with a colleague, or reflect in your journal: What leadership lessons are you learning right now, and how are you growing through them?Learn more about the UIA by visiting:WebsiteLinkedInTwitterYouTubeFacebookThis week's episode is sponsored by Mainstay, a student retention and engagement tool where you can increase student and staff engagement with the only platform consistently proven to boost engagement, retention, and wellbeing. To learn more about Mainstay, click here.

Are you chasing numbers or building relationships?Most fundraisers are stuck on the hamster wheel.Chasing donors. Juggling events. Burning out.But what if the real breakthrough comes from slowing down?Here's the playbook for human-centered, relationship-first fundraising:Schedule ONE meaningful conversation this week.→ Ask, “What inspired you to support us?”→ Listen—no agenda.Map supporters by engagement TYPE, not just dollar size.→ Who shows up at events?→ Who shares your content?→ Who asks tough questions?Be transparent about your team capacity.→ “It's just me, but I'm committed to getting this right with you.”→ People value authenticity.Audit your outreach for inclusivity.→ Who's missing from your newsletters?→ Are your stories and photos truly diverse?→ Try translating content or inviting others to share their voice.Focus on quality over quantity.→ 5 heartfelt connections are worth more than 50 mass emails.Use stories, not just stats.→ Share one real example of impact (and don't be afraid to mention setbacks).TL;DR:Transformational fundraising happens when you focus on real relationships, not just transactions.Pre-order your copy of my new book, "Calling All Heroes: Combining the Best of Donor-Centered and Community-Centered Fundraising for Greater Impact.”→ https://www.callingallheroesbook.com/And to make it worth your while: When you pre-order your copy of Calling All Heroes at the link in the show notes and submit your receipt or order number, you'll receive a special invitation to my free, 90-minute training session: “How to Implement Human-Centered Fundraising in Your Organization.” It's my way of saying thank you for walking with me on this journey.And if you want extra copies for your team, chapter or an upcoming conference, we offer special discounts on bulk orders. Review my show: Please review my show. After you click the link, scroll to the bottom, first tap to rate with five stars, and then tap “Write a Review.” Then, let me know what you liked most about this particular episode or how you find my podcast helpful, valuable, insightful, or inspiring in some way. Privacy Policy: See Privacy Policy at https://www.fundraisingtransformed.com/policies Newsletter: Subscribe to my Scaling Major Gifts weekly newsletter.

When fundraising meets humanity, transformation follows—and few express that better than Tammy Zonker, founder of Fundraising Transformed and author of Calling All Heroes. In this powerful episode, host Julia C. Patrick engages Tammy in a deep conversation about reimagining philanthropy through what she calls a human-centered mindset—a new evolution beyond donor- or community-centric models.Tammy explains, “The human-centered mindset is fundamentally about recognizing that everyone involved in the philanthropic process brings unique value—lived experience, expertise, and contribution—all of which deserve to be respected and valued.” That respect, she notes, comes alive through five principles: listening, empathy, belonging, shared values, and authentic partnership. Each principle is deceptively simple but radically powerful in a world that's become more divided and transactional.After 17 years leading Fundraising Transformed, Tammy has seen the shift from transactional giving toward connection-based relationships that sustain missions, not just budgets. Yet, she reminds us that even well-intentioned donor-centered models can reinforce inequity when organizations let large gifts steer mission or silence truth. “We never had the courage to course-correct because we feared losing the funding,” she says candidly—a line that will resonate with fundraisers everywhere.Her solution? Blend the best of both approaches. Donor-centered fundraising taught gratitude and impact reporting; community-centered fundraising elevated justice and inclusion. A human-centered model marries both, removing ego, flattening hierarchy, and restoring empathy across every role—donor, volunteer, staff, and participant.Tammy ties this philosophy to the real data crisis in philanthropy: donor retention at just 43% overall and a mere 19% for first-time givers. With fewer households donating each year, she warns that philanthropy risks becoming an elite sport. Instead, she advocates re-elevating small monthly donors, volunteers, and advocates whose collective action drives real change.The episode ends on a liberating message for nonprofit professionals: progress over perfection. Perfection, Tammy insists, “is overrated.” Real leadership requires risk, humility, and innovation—and that means acting, failing, learning, and trying again.In a time when empathy often feels endangered, Calling All Heroes reminds us that every fundraiser, donor, and community member has a heroic role to play. Humanity, it seems, is the most sustainable fundraising strategy of all.Find us Live daily on YouTube!Find us Live daily on LinkedIn!Find us Live daily on X: @Nonprofit_ShowOur national co-hosts and amazing guests discuss management, money and missions of nonprofits! 12:30pm ET 11:30am CT 10:30am MT 9:30am PTSend us your ideas for Show Guests or Topics: HelpDesk@AmericanNonprofitAcademy.comVisit us on the web:The Nonprofit Show

In this episode of Ask The Expert, Travis Parker Martin of KnowHow shares how restoration leaders can use human psychology, not just in technology, but successfully launching software and driving team adoption. Learn more about these three science-backed motivators that make change easy.

Jorge Diego conversa con Gerardo (Jerry) Osio, diseñador y académico especializado en Geodesign, sobre las nuevas perspectivas que están transformando la disciplina del diseño en el contexto de la crisis planetaria. Desde su experiencia en la Design Academy Eindhoven, Jerry reflexiona sobre la evolución del diseño más allá del enfoque Human Centered, explorando ideas como el diseño multiespecies, la agencia de los materiales y la responsabilidad del diseñador ante los sistemas ecológicos, sociales y políticos que habitamos. Una conversación profunda sobre cómo el pensamiento crítico y la sensibilidad pueden guiar al diseño hacia futuros más sostenibles y conscientes.Escucha este episodio si estás…• Cuestionando los límites del Human Centered Design.• Interesado en las teorías contemporáneas del diseño y la crisis ambiental.• Buscando entender cómo el diseño puede ser una herramienta política y ecológica.• Reflexionando sobre la relación entre materiales, territorio y vida.Gerardo (Jerry) Osio es diseñador e investigador con una maestría en Geodesign por la Design Academy Eindhoven. Su práctica explora las relaciones entre diseño, territorio y ecología, con un enfoque en la crisis planetaria y las nuevas teorías del diseño más allá del antropocentrismo. Es fundador de proyectos como Ayahuara, una iniciativa que estudia la relación entre Monterrey y sus montañas a través de caminatas colectivas, investigación y acción colaborativa. Actualmente combina su práctica profesional con la docencia y la investigación en temas de diseño, sostenibilidad y pensamiento crítico.Show Notes y Links relacionados a este episodioJerry Osio → @jerryosioProyecto Ayuguara → @ayuguara• Victor Papanek – “Design for the Real World: Human Ecology and Social Change” → https://www.amazon.com.mx/Design-Real-World-Ecology-Social/dp/0897331532• Jane Bennett – “Vibrant Matter: A Political Ecology of Things” → https://www.amazon.com.mx/Vibrant-Matter-Political-Ecology-Things/dp/0822346338• Elizabeth Povinelli – “Geontologies: A Requiem to Late Liberalism” → https://www.amazon.com/-/es/Geontologies-Requiem-Liberalism-Elizabeth-Povinelli/dp/0822362333• Arturo Escobar – “Designs for the Pluriverse: Radical Interdependence, Autonomy, and the Making of Worlds” → https://www.amazon.com.mx/Designs-Pluriverse-Radical-Interdependence-Autonomy/dp/0822371057Este episodio es patrocinado por (sponsor)(link)No te pierdas nuestros episodios, publicamos todos los Martes.Síguenos en: Instagram https://www.instagram.com/designaholic.mxFacebook https://www.facebook.com/designaholicmx/Twitter https://twitter.com/designaholicmx Suscríbete a nuestro newsletter semanal “Las 5 de la Semana” aquí: https://embeds.beehiiv.com/b98191c1-e91e-4e8c-bf49-e4ff0603f851Nuestra página web es: http://designaholic.mxTambién te dejo mi cuenta personal donde además de publicar sobre mi estudio y los proyectos que hacemos, comparto mucho más sobre Arte, Arquitectura y Diseño. Instagram https://www.instagram.com/jd_etienneTwitter https://www.twitter.com/jd_etienne Hosted on Acast. See acast.com/privacy for more information.

The real challenge for today's HR leaders isn't adopting AI, but ensuring people still feel seen, heard, and valued in a world shaped by it. Today's CHROs face a powerful question: how can we design organizations that are as human as they are high-performing? At Novartis, this challenge sparked a bold rethink of what it means to lead, grow, and belong. In this episode, Rob Kowalski, Chief People and Organization Officer at Novartis, shares how the company is reimagining HR through human-centered experiences that transform culture into a living system. He unpacks Novartis' Inspired, Curious, and Unbossed culture framework, the "behaviors in action" that make culture discussable, and programs like Future Me that redefine career growth through lattices instead of ladders. Rob also explores how storytelling connects every employee—scientists to HR teams—to patient impact, why leaders must balance empowerment with accountability, and how "unbossed" leadership is reshaping management itself. From AI coaching tools to redefining what growth and retention really mean, this conversation gives CHROs a fresh blueprint for building organizations that are truly human by design. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

In this episode of The Digital Executive, host Brian Thomas speaks with Ruby Kolesky, CEO of Joyous, an AI-powered feedback platform transforming how organizations listen, learn, and act. From her early days pursuing stand-up comedy to leading one of New Zealand's most innovative tech companies, Ruby shares how empathy, humor, and human insight guide her approach to building smarter, more human-centered AI.She dives into why traditional surveys fail, how Joyous replaces static feedback loops with dynamic one-on-one conversations at scale, and why she believes human connection—not automation—will become the ultimate premium. Ruby also discusses the importance of democratizing voice in large enterprises and how real-time, actionable insights from the frontline can drive both performance and purpose.If you liked what you heard today, please leave us a review - Apple or Spotify. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Carter Moulton shares about his Analog Inspiration (AI) card deck and human centered AI in the classroom on episode 593 of the Teaching in Higher Ed podcast. Quotes from the episode I'm here to talk a little bit about the Analog Inspiration card deck, which really is a professional development resource under the guise of a game. -Carter Moulton I wanted to create something that would bring faculty together and talk with each other and wrestle with these moral and ethical questions. -Carter Moulton Those three questions underneath at the bottom of the card are really just trying to foster that critical thinking with students about what it is they're making and what it is they're doing and how they're engaging with AI. -Carter Moulton I hope we don't abandon the decades of research that has shown the benefits of peer learning, of caring, belonging, and relationships in the classroom. -Carter Moulton Resources Analog Inspiration Card Deck How to Play Free Google Sheet for Discussions Buy - Analog Inspiration Card Deck Analog Inspiration Project Overview Bonni's Analog Inspiration Unboxing Video (YouTube) Bonni awkwardly tries to mention HAL 9000 and WarGames and just clearly wasn't ready for the moment

The CopDoc Podcast - Season 9 - Episode 162Policing changes fastest when leaders listen first and translate ideas into real work. That's the throughline in our conversation with Jim Burch, president of the National Policing Institute, who shares a candid view of how a small team amplifies big impact: distilling research into actionable guidance, helping agencies adapt—not copy—what works elsewhere, and building partnerships that move from concept to implementation. Jim draws on decades across DOJ and ATF, and he's blunt about what unlocks progress: focused mission, field-driven priorities, and a healthy respect for regional differences that shape what “evidence-based” looks like on the ground.We dig into NPI's multi-city hot spots training experiment that cut crime by more than 20 percent without driving arrests up, and how implementation science turns studies into day-to-day practice. Jim opens up about cross-sector learning—borrowing just-in-time training from airlines and safety culture from fire and EMS—and why policing earns “profession” status when cities budget for standards, education, and officer wellness, not just cars and calls. He also tackles mission creep, the limits of co-response in under-resourced regions, and the practical ways agencies can pool capacity without losing local trust.AI is the tension point many leaders feel. Jim explains why NPI moved from tight restrictions to governed adoption—policies, transparency, and training—after seeing real productivity gains in analysis, drafting, and data work. Forget the narrow use-case fights; the near-term upside is smarter internal workflows that free experts to make better decisions faster. Paired with clear research summaries and careful adaptation, AI becomes a legitimate force multiplier for public service.If you care about evidence-based policing, officer wellness, and practical innovation that respects community nuance, this conversation offers both realism and hope. Subscribe, share with a colleague who wrestles with these issues, and leave a review telling us where your agency most needs help—implementation, AI literacy, or wellness—so we can explore it next.Hey there! Send us a message. Who else should we be talking to? What topics are important? Use FanMail to connect! Let us know!Contact us: copdoc.podcast@gmail.com Website: www.copdocpodcast.comIf you'd like to arrange for facilitated training, or consulting, or talk about steps you might take to improve your leadership and help in your quest for promotion, contact Steve at stephen.morreale@gmail.com

Derek Crager is a late-diagnosed autistic and ADHD professional who spent a lifetime misunderstood — until he found his voice in technology. With a background in industrial reliability and a mind wired for pattern recognition, Derek turned personal struggle into purpose, founding Practical AI and the community hub AIforAutistics.com. Through his work, Derek helps neurodivergent individuals harness AI not just to cope — but to create, earn, and thrive. His flagship tool, Pocket Mentor, offers voice-powered guidance in industrial settings, proving that AI can be both human-centered and practical.

“When you bring the human approach… people bring business to you.” -Sherry Grote   Sherry Grote is an international marketing executive, speaker, and fractional CMO known for driving revenue growth and organizational alignment across global B2B SaaS companies. With over two decades of experience, she's led transformative marketing initiatives at every stage of business growth—from being the first employee at a startup that scaled to a scheduled IPO with Goldman Sachs to doubling revenue for a bootstrapped company in just nine months. Her leadership blends strategic vision with hands-on execution, harmonizing strategy, data, and collaboration to deliver measurable, scalable results. As the founder of The Harmony Hero Initiative, Sherry empowers caregivers and marginalized leaders to go from unseen to unforgettable, helping them balance purpose, performance, and personal well-being through coaching and executive development. Whether building high-impact demand generation engines, mentoring marketing leaders, or speaking on stages around the world, Sherry is passionate about turning complexity into clarity and growth into lasting impact. Website: https://theharmonyhero.com/ LinkedIn: https://www.linkedin.com/in/sherrygrote/ Instagram: @theharmonyhero Facebook: The Harmony Hero   Mariam Nusrat is a Forbes Next 1k Entrepreneur, Clinton Global Honoree, Tedx speaker and winner of the Entrepreneur Elevator Pitch Show, Mariam Nusrat is a US-based Pakistani entrepreneur, with 11 years in the purposeful video games sector and 15 years of experience in the Edtech space, working at the World Bank across 22 different countries.  Mariam is the Founder of Breshna.io, a no-code/AI game maker platform that empowers users to create, share and monetize their own purposeful video games at lightning speed, think Canva for games!   The platform has over 2m game clicks, 180k registered game makers and 160k+ games published across education, social impact and marketing. Mariam has also raised $2.7m in seed funding from investors including Paris Hilton and Randi Zuckerberg.  Mariam also founded GRID, a gaming studio that creates low-cost mobile games for positive behavior change among the bottom billion. The team has created games for a wide range of development projects focusing on education, reproductive health, climate action and social cohesion.  Mariam is on a mission to unleash the power of no-code and AI technology to empower the next 100m people to tell their stories through video games. Website: https://breshna.io/ LinkedIn: https://www.linkedin.com/in/mariamnusrat/ YouTube: https://www.youtube.com/@Breshna Instagram: https://www.instagram.com/breshnagame/ Facebook: https://www.facebook.com/breshnagame/   In this episode, Sherry and Mariam share how purpose and innovation can transform both people and businesses. They discuss the power of authentic leadership, the rise of no-code and AI technologies, and how creativity—whether in marketing or game design—can be a force for empowerment, growth, and lasting impact.   Apply to join our marketing mastermind group: https://notypicalmoments.typeform.com/to/hWLDNgjz Follow No Typical Moments at: Website: https://notypicalmoments.com/ LinkedIn: https://www.linkedin.com/company/no-typical-moments-llc/ YouTube: https://www.youtube.com/channel/UC4G7csw9j7zpjdASvpMzqUA Instagram: https://www.instagram.com/notypicalmoments Facebook: https://www.facebook.com/NTMoments

“When you bring the human approach… people bring business to you.” -Sherry Grote   Sherry Grote is an international marketing executive, speaker, and fractional CMO known for driving revenue growth and organizational alignment across global B2B SaaS companies. With over two decades of experience, she's led transformative marketing initiatives at every stage of business growth—from being the first employee at a startup that scaled to a scheduled IPO with Goldman Sachs to doubling revenue for a bootstrapped company in just nine months. Her leadership blends strategic vision with hands-on execution, harmonizing strategy, data, and collaboration to deliver measurable, scalable results. As the founder of The Harmony Hero Initiative, Sherry empowers caregivers and marginalized leaders to go from unseen to unforgettable, helping them balance purpose, performance, and personal well-being through coaching and executive development. Whether building high-impact demand generation engines, mentoring marketing leaders, or speaking on stages around the world, Sherry is passionate about turning complexity into clarity and growth into lasting impact. Website: https://theharmonyhero.com/ LinkedIn: https://www.linkedin.com/in/sherrygrote/ Instagram: @theharmonyhero Facebook: The Harmony Hero   Mariam Nusrat is a Forbes Next 1k Entrepreneur, Clinton Global Honoree, Tedx speaker and winner of the Entrepreneur Elevator Pitch Show, Mariam Nusrat is a US-based Pakistani entrepreneur, with 11 years in the purposeful video games sector and 15 years of experience in the Edtech space, working at the World Bank across 22 different countries.  Mariam is the Founder of Breshna.io, a no-code/AI game maker platform that empowers users to create, share and monetize their own purposeful video games at lightning speed, think Canva for games!   The platform has over 2m game clicks, 180k registered game makers and 160k+ games published across education, social impact and marketing. Mariam has also raised $2.7m in seed funding from investors including Paris Hilton and Randi Zuckerberg.  Mariam also founded GRID, a gaming studio that creates low-cost mobile games for positive behavior change among the bottom billion. The team has created games for a wide range of development projects focusing on education, reproductive health, climate action and social cohesion.  Mariam is on a mission to unleash the power of no-code and AI technology to empower the next 100m people to tell their stories through video games. Website: https://breshna.io/ LinkedIn: https://www.linkedin.com/in/mariamnusrat/ YouTube: https://www.youtube.com/@Breshna Instagram: https://www.instagram.com/breshnagame/ Facebook: https://www.facebook.com/breshnagame/   In this episode, Sherry and Mariam share how purpose and innovation can transform both people and businesses. They discuss the power of authentic leadership, the rise of no-code and AI technologies, and how creativity—whether in marketing or game design—can be a force for empowerment, growth, and lasting impact.   Apply to join our marketing mastermind group: https://notypicalmoments.typeform.com/to/hWLDNgjz Follow No Typical Moments at: Website: https://notypicalmoments.com/ LinkedIn: https://www.linkedin.com/company/no-typical-moments-llc/ YouTube: https://www.youtube.com/channel/UC4G7csw9j7zpjdASvpMzqUA Instagram: https://www.instagram.com/notypicalmoments Facebook: https://www.facebook.com/NTMoments

In this week's episode, AgingIN CEO Susan Ryan sits down with Nancy Zionts, chief program officer at the Jewish Healthcare Foundation (JHF). In a wide-ranging discussion, the two talk about the importance of valuing older adults, human-centered technology, and intergenerational connections. Zionts shares insights from a study tour to Japan, where she observed innovative practices like virtual reality training for dementia care and stand-up CT machines.  Ryan and Zionts discuss integrating experiences with older adults into the curriculum for health professional students, such as having them regularly spend time with elders in the community. Zionts suggests that reimagining of aging and care by connecting generations, humanizing technology, and reshaping healthcare to honor the dignity, wisdom, and individuality of older adults. She asserts that systems of care, learning, and innovationmust see elders not as problems to solve, but as people to learn from and partners in progress. Zionts' call to action envisions building a future where aging is valued, technology serves humanity, and every generation learns from and cares for one another. More about JHF here: https://jhf.org

Send us a textThis week on The UpLevel Podcast, join us for a deeply insightful conversation with Shannon Murfree, Senior Manager of Global Executive Talent Acquisition at Equinix, to explore what it truly means to lead and live in Right Relationship.With over 13,000 employees powering the digital infrastructure behind giants like Google, Amazon, and Microsoft, Equinix thrives on more than just innovation; it thrives on human connection. And Shannon is one of the leaders ensuring that the heartbeat of humanity continues to pulse through a fast-paced, global organization.We'll explore what “right relationship” looks like in leadership, hiring, and life, from embracing ancestral wisdom to fostering psychological safety at work. Shannon's reflections remind us that being human-centered is a practice, one that can transform organizations from the inside out. Listen now!In this conversation, you'll discover:How “right relationship” creates harmony across people, teams, and natureThe R.O.I. of empathy, transparency, and trust in leadership and recruitmentWhy coaching and vulnerability are essential in high-performance culturesHow ancestry and community can become sources of wisdom and resiliencePractical steps to cultivate psychological safety and connection in your own teamAbout Shannon:Shannon Murfree is a Senior Manager of Global Executive Talent Acquisition at Equinix, known for her thoughtful approach to leadership and her deep commitment to cultivating authentic relationships across all levels of an organization. With a career rooted in connecting people to purpose, Shannon brings a unique lens to executive hiring—one that honors both strategic impact and personal alignment. Her work spans global initiatives, coaching programs, and storytelling efforts that elevate the human side of leadership.Equinix, with over 13,000 employees worldwide, powers the digital backbone for companies like Google, Amazon, and Microsoft. Ensuring human-centered leaders inside organizations like Equinix matters deeply—because the way they lead directly impacts the infrastructure that connects our global economy.LinkedIn: https://www.linkedin.com/in/shannonmurfree/

Send us a textValidation Architecture, Not Validation Effort | Human Centered AI Ep 007Deloitte Australia delivered a $440,000 AI-assisted report. The client discovered fake citations, non-existent authors, and books that were never written.This isn't about criticizing Deloitte - they're tackling what we're all facing. How do you validate AI output without destroying the speed advantage?The Speed ParadoxAI generates a 100-page report in 3 hours. Human validation takes 2 weeks.You can't slow back to human speed (defeats the purpose). You can't trust blindly (Deloitte proved that costs $440,000).So what's the answer?In This Episode:→ What actually broke at Deloitte (and why it's a process problem, not a technology problem)→ Why LLMs are eloquence engines, not truth engines→ The validation architecture we use for AI-assisted reports→ How to build checkpoints that preserve speed advantage→ Why transparency about AI use becomes competitive advantage→ Managing AI agents vs. managing humans (completely different principles)→ Four implementation guidelines you can use immediatelyKey Insights:The validation bottleneck is real. If you're reading every word, you're back to human speed with added risk.Transparency must come first. The AI conversation happens before the project, not after someone finds hallucinations.Speed without checkpoints is just risk. Build validation milestones throughout creation, not just at the end.Our Approach:- Declare sources first (set boundaries or you'll get books that don't exist)- Cross-validate patterns, not sentences- Build checkpoints throughout (like data packets - check key milestones, not every byte)- Human expertise where it matters (evaluate output quality, not proofread words)Three Questions for Your Practice:- What's your validation framework that doesn't require reading every word?- Have you told clients HOW you use AI before they discover it themselves?- Are you validating during creation or only after?How you validate matters more than how much you validate.Deloitte paid $440,000 for this lesson publicly. Learn it here for free.RESOURCES:

In this episode of the MedTech Podcast, partner Vinita Kailasanath speaks with Stephanie Toney, Chief Business Officer at Diatiro Health, about the company's mission to transform kidney transplantation. They explore the importance of equity and patient access in MedTech. Stephanie also shares her perspective on emerging trends such as AI, digital health, and precision medicine—and their potential to improve outcomes and expand access for underserved populations.

In this episode, Dr. Jared Saul of Amazon Web Services and Dr. Heather Chait of Philips share how AI and cloud technology are transforming care delivery, from ambient listening and imaging to digital pathology and integrated diagnostics, while helping clinicians focus more on patients and less on administrative tasks.This episode is sponsored by Amazon Web Services.

Our guest in this episode is Emma Möller, an AI strategist and former diplomat with a fascinating journey from a small village in Sweden to the forefront of global technology strategy. Emma helps leaders navigate the complex systems of AI, drawing on her deep understanding of how the frameworks we build shape our human reality. In our chat, we explore how to embrace AI's potential with a principled and human-centered approach. Key points discussed include:* Design AI systems with intention, recognizing they actively shape our reality and lived experience.* Avoid “intellectual laziness” by using AI as a partner for inquiry, not a replacement for curiosity.* Cultivate your human curiosity through diverse learning to expand your awareness and unlock AI's creative potential.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Emma G Moller, LumieraIt was a true privilege to welcome Emma Möller, an AI strategist and former diplomat, to the InnovaBuzz podcast. Her journey is as fascinating as her insights, taking her from a small village of 60 people in northern Sweden, deeply connected to nature, to the complex, human-made systems of international policy and now, artificial intelligence. Our conversation was a masterclass in how to approach the incredible power of AI not with blind optimism or fear, but with a principled, human-centered curiosity that feels both vital and reassuring in this rapidly changing world.Emma's perspective is shaped by a profound understanding that the systems we design, be they legal, economic, or technological, fundamentally create the reality we inhabit. She spoke of feeling a disconnect between the rich, sensory experience of her childhood and the generalized, often biased frameworks of the modern world. This lens is what makes her approach to AI so powerful; she sees it not just as code, but as a new and incredibly influential system we are building, and she urges us to be deeply intentional about what kind of reality we want it to create.The Seductive Trap of Becoming ‘Intellectually Lazy'One of the most memorable moments in our chat was when Emma warned against the subtle danger of becoming “intellectually lazy.” It's a brilliant phrase that perfectly captures the seductive ease of letting generative AI do our thinking for us. We've all felt it: the temptation to accept the first answer from ChatGPT without question, or to let it generate prose without infusing it with our own unique perspective and critical thought. Emma reminded us that these tools are often designed to agree with us, which can create an echo chamber if we're not careful.The antidote, she suggests, is to consciously maintain our curiosity and use AI as a partner for deeper inquiry, not as a replacement for it. This really resonated with me. I shared the story of how I used an AI, which I named Yuki, to help plan my recent trip to Japan. Yuki handled the logistical heavy lifting: train schedules, travel times, which freed me up to dive deeper into the history and culture. The AI built the foundation, but the curiosity, the questions, and the actual human experience remained firmly in my hands. It was a perfect example of using the technology to enhance, not diminish, our engagement with the world.The Unscheduled Joy of Getting LostThis led to another beautiful point: the importance of allowing for the unexpected. Emma spoke about how some of the best adventures and innovations come from mistakes, or from getting a little bit lost. An AI can create a perfectly optimized itinerary, but it can't schedule the serendipitous joy of stumbling upon a hidden alleyway or the creative spark that comes from a plan gone awry. If we delegate too much of our decision-making to algorithms, we risk engineering these essential human moments out of our lives.Ultimately, Emma argues that our most powerful tool for navigating the age of AI is our own awareness, which we must actively cultivate. Her advice was wonderfully simple: read books. Talk to people with different perspectives. Spend time in nature. In short, we must continually expand our own “information landscape” so that we can bring richer, more creative questions to the AI. It is, as she puts it, a “mirror of our own awareness,” and will only ever be as insightful as we are.AI as a Leadership Challenge, Not Just a Tech SolutionBringing this into the business world, Emma stressed that successful AI adoption is not a technology problem; it's a leadership and culture challenge. The leaders who are getting it right are not looking for a magic AI solution to plug in. Instead, they are focusing on the real, day-to-day problems their teams face and empowering them to find ways that AI can genuinely help. It's about creating a system for change that supports people, listens to their concerns, and fosters collaboration.This conversation with Emma Möller was a powerful reminder that while technology will continue to evolve at a dizzying pace, the core principles of human-centered progress remain the same. It's about staying curious, taking responsibility for the tools we use, and never losing sight of the fact that the goal of innovation should be to create more space for the messy, beautiful, and irreplaceable experience of being human.The Buzz - Our Innovation RoundHere are Emma's answers to the questions of our innovation round. Listen to the conversation to get the full scoop.* Innovative AI for Human Connection – Using AI to analyze an organization's data to break down internal silos and foster mutual understanding between teams.* Best AI Integration Example – Leveraging voice-to-text tools to work more efficiently, thereby creating more time for screen-free, in-person connection.* Differentiate with Connection – Stay relentlessly curious by reading books and intentionally connecting with new people to learn from their unique perspectives.ActionIf you haven't already, start using AI. Consciously create space to remain curious and make mistakes, and then go outside for a walk to enjoy nature.Reach OutYou can reach out and thank Emma on her website. She also has a wonderful newsletter called The Lumiera Loop.Links:* Website - Lumiera* Lumiera's Newsletter - The Lumiera Loop* LinkedInCool Things About Emma* She's a former diplomat and lawyer. This isn't just a career change; it's a fundamental shift in worlds. Her expertise in AI doesn't come from a typical tech background, but from a deep understanding of human systems, language, and international relations. This unique origin story frames her entire perspective on technology in a fascinating way.* She wants to translate information into smell. In a conversation about large language models and digital artifacts, her most exciting experiment is wonderfully human and unexpected. This reveals a playful, creative, and deeply sensory side that looks for understanding far beyond the screen.* She's a global citizen. Born near a ski resort in the north of Sweden, she later studied at Monash University in Melbourne (Jürgen's alma mater) and now lives and works in Lisbon, Portugal. This isn't just a list of places; it paints a picture of someone who is adaptable and thinks with a naturally global perspective.* She finds text to be an “unnatural medium.” Despite being a self-proclaimed “big fan of languages” and having a background that relied heavily on text, she has come to the conclusion that it's an artificial way for humans to communicate. This intellectual paradox is very cool; it shows she's not afraid to question the very foundations of her own past expertise.Ready to move beyond just creating content and start creating real connection?In the Age of AI, the future belongs to those who can amplify human wisdom. Flywheel Nation is MORE than a community; it's a movement for creators and visionaries dedicated to shaping a more human future.Join us as we co-create that future for ethical AI. Here you will tap into the collective wisdom of leaders who prioritize connection over automation, find powerful collaborations that elevate your impact, and help illuminate the path forward.This is your invitation to not only grow your business but to become a lighthouse for others.Join the movement. Visit innovabiz.co/flywheel to be a part of the conversation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit innovabiz.substack.com/subscribe

Join Clark Newby and Ashley Faus (Head of Lifecycle Marketing at Atlassian and author of Human Centered Marketing) as they walk through how to bring the human back into marketing — even amid AI, metrics, and tech tools.In this episode, Ashley shares her journey from musical theater to marketing, the core principles behind her new book, and how she balances human connection with data and AI. You'll hear:- Why trust is the cornerstone of human-centered marketing- How to bring your full self into your work and make real connections- The three overlapping disciplines marketing teams need to master- Where AI fits — as thought partner, not replacement- Advice for building teams and careers in the AI era- An analogy about puzzles and how it applies to marketing rolesIf you want to create marketing that resonates, not just performs, this conversation will offer both inspiration and practical steps.

In this episode of The Executive Room, host Kimberly Afonso welcomes Matt Peters, co-founder and CEO of Fixify, an AI-powered outsourced IT help desk dedicated to making users feel cared for. With decades of experience as a software developer, network engineer, and leader at tech companies, Matt brings a unique perspective on humanizing IT through intelligent automation and thoughtful service.Listen in as Matt shares the origin story behind Fixify, how culture and leadership shape growth, and why he believes every employee has “superpowers” to unlock. Discover his candid insights on building strong teams, investing in people, and navigating the challenges of being a public CEO.Subscribe to The Executive Room for more insightful conversations with prominent entrepreneurs and vocal leaders.

Eric Brown Jr., founder of Elevate Coaching & Consulting, joins the Stats On Stats podcast to share how mentorship, curiosity, and technology have shaped his 15-year journey in IT. From LAN parties to leading AI initiatives, Eric discusses the importance of accessibility, human-centered innovation, and building meaningful impact through mentorship.Guest Connect:LinkedIn: https://www.linkedin.com/in/ericbrownjr/https://www.linkedin.com/company/elvte-coaching-and-consulting/Stats on Stats ResourcesCode & Culture: https://www.statsonstats.io/flipbooks     | https://www.codeculturecollective.io   Merch: https://www.statsonstats.io/shop    LinkTree: https://linktr.ee/statsonstatspodcast    Stats on Stats Partners & AffiliatesHacker HaltedWebsite: https://hackerhalted.com/   Use Discount Code: "

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Does this sound familiar? You've been told that “just learning every new AI tool” is the secret to staying relevant and leading your team into the future. But after hours tinkering with the latest apps and features, you're still feeling overwhelmed and wondering if you're actually making any real progress—or just adding more noise to your workflow. If you're tired of chasing shiny objects and still feeling uncertain about how to lead responsibly with AI, you're not alone. Let's talk about what actually works for ethical, human-centered leadership in this AI-driven world. In this episode, you will be able to: Explore how navigating AI and ethical considerations can build trust and long-term success in your business or industry. Discover AI tools that can boost your productivity and sharpen your leadership skills in today's fast-paced world. Embrace human-centered leadership with AI to create more meaningful connections and drive better team results. Understand AI's reshaping of the future of work and position yourself ahead of the curve. Leverage AI's role in ESG and sustainability to lead your organization toward a greener, more responsible future. The key moments in this episode are:00:01:00 - Navigating AI's Role in Leadership and the Future of Work 00:03:25 - How MBA Graduates Can Amplify Their Value with AI 00:07:54 - Future-Proofing Mid-Career Leadership in an AI-Driven World 00:10:06 - Practical AI Tools and Human-Centered Leadership for Enhanced Productivity 00:13:37 - Embracing Human-Centered Leadership in the AI Revolution 00:14:12 - Integrating ESG Perspectives with AI Innovation 00:16:32 - Scaling Global Knowledge with AI and Ensuring Equitable Access 00:18:05 - Leading Ethically in a Future of Human-AI Collaboration 00:20:23 - The Responsibility of Leadership in AI's Impact and Future Share this episode with an MBA student, someone in their mid-career, or someone considering what to study in college. Give a five-star rating and write a review for the podcast to help increase its reach. Sign up for BetterHelp and get 10% off your first month at www.betterhelp.com/difference. Check out Stanford HAI (Human-Centered Artificial Intelligence) on LinkedIn to learn more about their work. Visit Botipedia to explore its multilingual knowledge and education resources. Learn more about your ad choices. Visit megaphone.fm/adchoices

Workday's Kathy Pham and Salesforce's Chief Ethical and Humane Use Officer and EVP of Product, Paula Goldman, discuss moving from theoretical discussions to practical frameworks for ethical technology and a human-centered future of work. They explore Paula's unique journey and how ethical leadership can build a movement for responsible AI.

The latest episode of the Georgia Tech Research Podcast brings together two leaders from the Human Centered Engineering Division (HCED) at the Georgia Tech Research Institute (GTRI): Dr. Theresa Kessler, branch head of the Human Performance Branch, and Stuart Michelson, associate division chief. Together, they break down common misconceptions about human factors, explaining how careful attention to human-system interaction can save time, money, and even lives. They explain why trust is not the ultimate goal, why manpower, personnel, and training studies are critical, why UX/UI is more than attractive interfaces, and why human systems integration must be treated as foundational.

⬥GUEST⬥Aunshul Rege, Director at The CARE Lab at Temple University | On Linkedin: https://www.linkedin.com/in/aunshul-rege-26526b59/⬥CO-HOST⬥Julie Haney, Computer scientist and Human-Centered Cybersecurity Program Lead, National Institute of Standards and Technology | On LinkedIn: https://www.linkedin.com/in/julie-haney-037449119/⬥HOST⬥Host: Sean Martin, Co-Founder at ITSPmagazine and Host of Redefining CyberSecurity Podcast | On LinkedIn: https://www.linkedin.com/in/imsmartin/ | Website: https://www.seanmartin.com⬥EPISODE NOTES⬥Cybersecurity Is for Everyone — If We Teach It That WayCybersecurity impacts us all, yet most people still see it as a tech-centric domain reserved for experts in computer science or IT. Dr. Aunshul Rege, Associate Professor in the Department of Criminal Justice at Temple University, challenges that perception through her research, outreach, and education programs — all grounded in community, empathy, and human behavior.In this episode, Dr. Rege joins Sean Martin and co-host Julie Haney to share her multi-layered approach to cybersecurity awareness and education. Drawing from her unique background that spans computer science and criminology, she explains how understanding human behavior is critical to understanding and addressing digital risk.One powerful initiative she describes brings university students into the community to teach cyber hygiene to seniors — a demographic often left out of traditional training programs. These student-led sessions focus on practical topics like scams and password safety, delivered in clear, respectful, and engaging ways. The result? Not just education, but trust-building, conversation, and long-term community engagement.Dr. Rege also leads interdisciplinary social engineering competitions that invite students from diverse academic backgrounds — including theater, nursing, business, and criminal justice — to explore real-world cyber scenarios. These events prove that you don't need to code to contribute meaningfully to cybersecurity. You just need curiosity, communication skills, and a willingness to learn.Looking ahead, Temple University is launching a new Bachelor of Arts in Cybersecurity and Human Behavior — a program that weaves in community engagement, liberal arts, and applied practice to prepare students for real-world roles beyond traditional technical paths.If you're a security leader looking to improve awareness programs, a university educator shaping the next generation, or someone simply curious about where you fit in the cyber puzzle, this episode offers a fresh perspective: cybersecurity works best when it's human-first.⬥SPONSORS⬥ThreatLocker: https://itspm.ag/threatlocker-r974⬥RESOURCES⬥Dr. Aunshul Rege is an Associate Professor here, and much of her work is conducted under this department: https://liberalarts.temple.edu/academics/departments-and-programs/criminal-justiceTemple Digital Equity Plan (2022): https://www.phila.gov/media/20220412162153/Philadelphia-Digital-Equity-Plan-FINAL.pdfTemple University Digital Equity Center / Digital Access Center: https://news.temple.edu/news/2022-12-06/temple-launches-digital-equity-center-north-philadelphiaNICE Cybersecurity Workforce Framework: https://www.nist.gov/itl/applied-cybersecurity/nice/nice-framework-resource-center⬥ADDITIONAL INFORMATION⬥✨ More Redefining CyberSecurity Podcast: 

In this conversation, Steve Barnard, Principal AI Engineer at Coterie Insurance, shares how the company is leveraging artificial intelligence and machine learning to make insurance faster, simpler, and more accurate for agents, brokers, and policyholders. Steve discusses the challenges of balancing innovation with compliance, the importance of trust and transparency, and why human expertise will always remain central to Coterie's approach. He also offers a glimpse into the future of insurance technology, including agentic AI and the role of collaboration across teams in driving smarter, customer-first solutions.Learn more about Coterie Insurance: https://coterieinsurance.com/Follow us on LinkedIn:https://www.linkedin.com/company/coterieinsure/Follow Steve on LinkedIn:https://www.linkedin.com/in/steve-barnard/

Send us a text"This is the next generation AI-powered convenience store that will become the standard."When Lawson and KDDI made this bold claim about their Real Tech store in Tokyo, we had to see it ourselves. As AI implementation practitioners, we learn as much from ambitious attempts as we do from polished successes.The press releases promised, 14 AI cameras for personalized recommendations, intelligent avatars, robot food prep, adaptive shopping experiences.Unfortunately, what we found was No camera disclosure, "AI avatar" was a human on video call, branded Roomba, staff manually counting inventory beside computer vision equipment, non-interactive screens, zero personalization.We spoke English to the "smart avatar." It replied, "A little." That's when we realized we were talking to a person, not AI.This isn't about criticizing Lawson or KDDI, they tackled an impossible challenge. Japanese convenience stores are already efficiency masterpieces.The promise gap between AI marketing and AI reality is widening across industries.Three Critical Insights1. Marketing promises can sabotage good work. Customers felt misled by "AI-powered" experiences that were actually human-powered—even though human solutions might be better.2. Integration trumps innovation. 14 cameras don't automatically create personalized experiences. The hard work is connecting cameras to inventory systems, recommendation engines, and displays in ways that actually help customers.3. Expectation management matters. When you promise "the future," customers expect something genuinely different from everywhere else.The technology exists: facial recognition for greetings, real-time inventory tracking, gaze detection, automated checkout. The challenge isn't capability, rather it's system integration and user experience design.Here's Four Implementation Guidelines1. Start with specific friction. Not "AI-powered store," but "What customer problems can technology solve? Long lines? Product discovery? Language barriers?"2. Test quietly, announce loudly. Build it, validate it works, then tell people. Order matters.3. Be honest about automation. Customers handle knowing humans help remotely. They can't handle feeling deceived.4. Under-promise, over-deliver. Surprise beats disappointment every time.Lawson and KDDI deserve credit for pushing boundaries publicly. Most companies play it safe.But their experience reminds us that customer trust comes from honest, valuable experiences and not impressive press releases.The future of retail will involve AI. But it'll be shaped by companies solving real customer problems, not showcasing impressive technology.

⬥GUEST⬥Aunshul Rege, Director at The CARE Lab at Temple University | On Linkedin: https://www.linkedin.com/in/aunshul-rege-26526b59/⬥CO-HOST⬥Julie Haney, Computer scientist and Human-Centered Cybersecurity Program Lead, National Institute of Standards and Technology | On LinkedIn: https://www.linkedin.com/in/julie-haney-037449119/⬥HOST⬥Host: Sean Martin, Co-Founder at ITSPmagazine and Host of Redefining CyberSecurity Podcast | On LinkedIn: https://www.linkedin.com/in/imsmartin/ | Website: https://www.seanmartin.com⬥EPISODE NOTES⬥Cybersecurity Is for Everyone — If We Teach It That WayCybersecurity impacts us all, yet most people still see it as a tech-centric domain reserved for experts in computer science or IT. Dr. Aunshul Rege, Associate Professor in the Department of Criminal Justice at Temple University, challenges that perception through her research, outreach, and education programs — all grounded in community, empathy, and human behavior.In this episode, Dr. Rege joins Sean Martin and co-host Julie Haney to share her multi-layered approach to cybersecurity awareness and education. Drawing from her unique background that spans computer science and criminology, she explains how understanding human behavior is critical to understanding and addressing digital risk.One powerful initiative she describes brings university students into the community to teach cyber hygiene to seniors — a demographic often left out of traditional training programs. These student-led sessions focus on practical topics like scams and password safety, delivered in clear, respectful, and engaging ways. The result? Not just education, but trust-building, conversation, and long-term community engagement.Dr. Rege also leads interdisciplinary social engineering competitions that invite students from diverse academic backgrounds — including theater, nursing, business, and criminal justice — to explore real-world cyber scenarios. These events prove that you don't need to code to contribute meaningfully to cybersecurity. You just need curiosity, communication skills, and a willingness to learn.Looking ahead, Temple University is launching a new Bachelor of Arts in Cybersecurity and Human Behavior — a program that weaves in community engagement, liberal arts, and applied practice to prepare students for real-world roles beyond traditional technical paths.If you're a security leader looking to improve awareness programs, a university educator shaping the next generation, or someone simply curious about where you fit in the cyber puzzle, this episode offers a fresh perspective: cybersecurity works best when it's human-first.⬥SPONSORS⬥ThreatLocker: https://itspm.ag/threatlocker-r974⬥RESOURCES⬥Dr. Aunshul Rege is an Associate Professor here, and much of her work is conducted under this department: https://liberalarts.temple.edu/academics/departments-and-programs/criminal-justiceTemple Digital Equity Plan (2022): https://www.phila.gov/media/20220412162153/Philadelphia-Digital-Equity-Plan-FINAL.pdfTemple University Digital Equity Center / Digital Access Center: https://news.temple.edu/news/2022-12-06/temple-launches-digital-equity-center-north-philadelphiaNICE Cybersecurity Workforce Framework: https://www.nist.gov/itl/applied-cybersecurity/nice/nice-framework-resource-center⬥ADDITIONAL INFORMATION⬥✨ More Redefining CyberSecurity Podcast: 

In Episode 292 of Where Brains Meet Beauty, host Jodi Katz sits down with Sarah Foley, Managing Partner at InviNext Growth Partners and Caroline Chiaroni, Vice President at TJC for a compelling conversation at the intersection of private equity, consumer brands, and personal passion. From childhood dreams of veterinary clinics and art galleries to managing multi-million-dollar investments in beauty and wellness, these two trailblazers share how creativity, empathy, and strategic thinking shape their careers. They discuss the evolving role of technology in finance yes even AI, while emphasizing the irreplaceable power of human connection in brand building. You'll hear behind-the-scenes insights on spotting breakout brands, nurturing founder relationships, and balancing data with instinct. Whether you're an investor, entrepreneur, or just brand-curious, this episode delivers a refreshing look at the heart behind high-growth consumer investing.Bonus: Don't miss the fun wrap-up game as Sarah and Caroline reveal their favorite art picks in a game of “museum tour, this or that.”Thank you to our sponsor Beauty Connect - get 10% off tickets with code WBMB.

Lawyers discuss how to keep legal services human-centered in the age of artificial intelligence (AI) on Talk Justice. In May, Amanda Brown authored the piece “Using Technology to Maximize Human Interaction." She wrote that while legal services organizations are increasingly looking to AI to lower the burden of certain tasks, human interaction between attorneys and clients must not be lost for the sake of efficiency. She also discusses the new Louisiana Legal Navigator website. Learn more about your ad choices. Visit megaphone.fm/adchoices

Lawyers discuss how to keep legal services human-centered in the age of artificial intelligence (AI) on Talk Justice. In May, Amanda Brown authored the piece “Using Technology to Maximize Human Interaction." She wrote that while legal services organizations are increasingly looking to AI to lower the burden of certain tasks, human interaction between attorneys and clients must not be lost for the sake of efficiency. She also discusses the new Louisiana Legal Navigator website.

Founder of Resume Catalyst, Catherine Belanger has recruited for industries ranging from biotech to construction, healthcare to renewable energy. Her career is marked by a commitment to quality, compliance, and storytelling that empowers professionals to succeed. Resume Catalyst City: Fort Collins Address: 155 N College Ave #110 Website: http://www.resumecatalyst.com/ Phone: +1 970 540 5163

How is creative effectiveness being redefined in a world powered by first-party data and retail media? In this episode, Nick Brunker is joined by Mari Sokolowski, Performance Marketing Personalization Lead at Haleon, to explore the evolution of creative from a static asset to a living, dynamic system. They discuss how brands are adapting to retailers becoming powerful media companies, the mindset marketers need to bridge the gap between art and the algorithm, and the importance of balancing short-term performance with long-term brand love to create experiences that feel like a service, not a sell.

1011: Build with AI. Lead with people. In this episode of Technovation, host Peter High speaks with Jennifer Charters, Executive Vice President and Chief Information Officer of Lincoln Financial. Jennifer shares how she's shaping the future of IT and innovation at the $18.5B insurer by investing in AI while doubling down on what makes transformation succeed: people. She discusses Lincoln's evolving enterprise AI strategy, why a model-agnostic approach matters, and how her team is redesigning workflows and talent models in parallel. From regulatory complexity to the rise of AI agents, Jennifer emphasizes the need to prepare rather than predict the future, and to keep human connection at the center of it. Key topics include: A 401(k)-style framework for IT budgeting and innovation How Lincoln's model-agnostic AI architecture supports agility AI use cases in development, cybersecurity, and customer experience Partnering with HR to future-proof skills and change readiness

On What's Your Work Fit we posed this question: How is AI Changing Human-Centered Work? Answering that question and others is our returning guest, Ram Srinivasan. Ram is the Global AI Strategy & Adoption Leader at JLL where he spearheads initiatives to leverage cutting-edge AI technologies while ensuring their responsible and ethical implementation. He is … Continue reading How is AI Changing Human-Centered Work? →

Send us a textIn this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, New York Times and Wall Street Journal #1 bestselling author, and internationally sought-after keynote speaker. Known for his books on iconic brands such as The Ritz-Carlton, Mercedes-Benz, Starbucks, Zappos, and Airbnb, Joseph brings decades of insight on how leaders and frontline teams can elevate human experiences.We dive into his latest book, All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement. Joseph highlights how One Medical—now part of Amazon—revolutionized healthcare delivery by combining AI and digital convenience with deeply personal human connections. He explains how technology can remove inefficiencies, like long waits and scheduling frustrations, while still keeping care human-centered. His insights underscore the importance of balancing automation with empathy—especially as industries increasingly adopt AI.On the topic of patient comfort with digital healthcare, Joseph notes the learning curve. While technology can enhance convenience, it must never replace the human connection where it matters most. He shares examples of how One Medical redesigned workflows so patients were seen promptly, providers spent less time on charts, and the overall experience felt more personal, not less. The takeaway: technology should enable more meaningful human interactions, not eliminate them.Looking ahead to 2026, Joseph outlines three key priorities for CX leaders:AI-readiness – Organizations must understand how AI is influencing customer interactions and ensure their brand is positioned effectively in AI-driven recommendations.Convenience and hyper-personalization – Customers expect seamless, tailored experiences; tone-deaf or generic messaging erodes loyalty.Human-empowered service – Well-trained, emotionally intelligent employees remain essential for delivering authentic, personalized experiences.Joseph also shares exciting news: the launch of a fully online Master's Degree in Customer Experience at Campbellsville University. This program equips professionals with academic and practical tools—from persona-based journey mapping to ecosystem design—to advance CX as a business-driving discipline.When discussing the core competencies for CX representatives, Joseph emphasizes emotional intelligence as the foundation. Empathy, self-awareness, managing emotions, and understanding what customers should feel in every interaction are crucial across all industries. Leaders, meanwhile, must also master influence, persistence, vision, and the ability to deliver measurable business outcomes.Joseph closes with a guiding philosophy he leans on during challenges: “Service serves us.” By focusing on creating value for others, we in turn are enriched. Yet he also reminds us that service must be balanced with self-respect—serving up to the point where we are valued, not devalued.This rich conversation covers Joseph's career journey, the evolving role of AI, the future of CX leadership, and the enduring importance of empathy in business. Don't miss this chance to learn from one of the leading voices in customer experience.Links Mentioned:All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement by Joseph A. MichelliCampbellsville University's Master of Science in Customer Experience programFree guide: The ABC's of a Fantastic Customer ExperienceConnect with us on X @navigatingcx and join our private Facebook community, Navigating the Customer Experience.

Actionable TakeawayStart small and make one intentional act that creates a ripple of impact.Practise the five human qualities that build trust and connection.Choose kindness over being “nice” by having the conversations that matter.Identify and remove micro-frictions that quietly slow your team down.Apply the “next shot” mindset to recover quickly after setbacks.Slow down intentionally to create space for trust and connection.Use everyday moments to show vulnerability while strengthening authority.Ask “If you really knew me…” to open deeper trust with your team. Connect with Chris Rollins:Learn more about Chris RollinsChris on LinkedInChris on Instagram Connect with Christian "Boo" Boucousis:Learn more about Christian BoucousisBoo on LinkedInBoo on InstagramBoo on YouTube Support the Podcast:If this episode meant something to you, please consider subscribing and reviewing the show. It helps more leaders and future leaders discover these stories.And if someone comes to mind while you're listening, send it their way. A small share can go a long way.

What if the greatest poverty of our time isn't money, but isolation? In this episode of the Marketing Boost Solutions Podcast, Prima Jope, Uganda-born community builder and founder of Best Kept Secret Skool, reveals how authentic, human-centered communities can become your most powerful marketing strategy. From her journey in a small village in Uganda to building a thriving six-figure business online without ads, funnels, or hype, Prima proves that resilience and genuine connection can transform everything.Together, we explore the three levels of freedom — money, impact, and soul — and how you can move from obscurity to visibility by treating people as humans, not leads. Prima's wisdom on building trust, engaging one-on-one, and creating soulful communities will challenge the way you see business growth. If you've ever felt like the “best kept secret,” this episode is your call to courage and your roadmap to step fully into the light.

Welcome to another episode of Talk Commerce, where host Brent Peterson sits down with industry leaders to explore the evolution of digital commerce. In this conversation, we meet Jacqueline Basulto, founder and CEO of SeedX, a growth marketing company that's been making waves since 2016. Now leading a team of 65 professionals, Jacqueline shares her journey from a young freelancer working with yoga teachers to building a comprehensive growth marketing powerhouse that helps companies scale their systems through end-to-end digital solutions.Key TakeawaysHolistic marketing beats vertical specialization - Companies need integrated growth systems rather than isolated channel-specific strategiesFinancial alignment drives success - Understanding how marketing activities tie back to company financials and profitability metrics is crucialThe three-pillar foundation - Successful e-commerce marketing starts with website optimization, paid advertising, and email marketingAI enhances rather than replaces humans - Technology should eliminate mundane tasks while preserving human strategic thinking and creativityEuropean markets show different tech adoption patterns - Cultural differences impact how businesses integrate technology and customer expectationsDefining success requires team alignment - Marketing directors and CEOs must agree on success metrics before launching campaignsOrganic social media presents diminishing returns - Paid channels offer more reliable and formulaic growth opportunities for new businessesAbout Jacqueline BasultoJacqueline Basulto founded SeedX at just 22 years old, starting her entrepreneurial journey during an internship at Google where she worked with small businesses on marketing strategy. Frustrated by the verticalized approach of traditional agencies, she launched what began as "Jacqueline's Web Studio" in New York City, bootstrapping her way from working with local yoga teachers to serving larger enterprises. Her passion extends beyond business - she's a singer who loves animals, owns three dogs, and dreams of having a farm someday. As a mother of a three-year-old, she balances entrepreneurship with family life while maintaining an active lifestyle. Her approach to business reflects her belief that entrepreneurship found her rather than the other way around, leading to a company philosophy centered on comprehensive, human-centered growth strategies.SummaryThe conversation begins with Jacqueline explaining how SeedX got its name - "seed" representing the beginning of growth, like a plant, and "X" standing for technology. She emphasizes that while the company has evolved significantly since its inception, the core philosophy remains unchanged: providing holistic marketing solutions rather than siloed services."I was frustrated really by the way that other agencies and that Google was helping them because it was very verticalized," Jacqueline explains. This frustration led to her decision to start her own company, though she admits she didn't initially understand what entrepreneurship meant or that she was bootstrapping her business.Brent probes into the biggest mistakes medium-sized companies make with their marketing efforts. Jacqueline's response reveals a critical gap in most businesses: the lack of clarity around how marketing activities connect to financial outcomes. She notes that many companies look at results across different platforms without understanding how these costs relate to revenue, cost of goods, and overall profitability.The discussion shifts to e-commerce specifically, where Jacqueline outlines her three-pillar approach for new companies. First, the website must serve as both storefront and salesperson, educating customers about products. She uses the example of a Manuka honey company, explaining how their initial website failed to communicate the product's unique benefits, pricing rationale, and usage applications."Your website is your storefront and it's your salesperson," she states. "What you want is to make sure that people are educated about the great products that you have."The second pillar involves paid advertising for quick conversions and message testing, while the third focuses on email marketing to capture and nurture the 90% of visitors who don't purchase immediately. Jacqueline warns against over-investing in organic social media, noting the platform's increasing difficulty for growth.The conversation takes an interesting turn when discussing AI's role in marketing. Rather than viewing AI as a threat to human employment, Jacqueline positions it as a powerful support tool that eliminates mundane tasks while preserving human creativity and strategic thinking.When Brent asks about cultural differences between European and American business practices, Jacqueline provides insight into varying technology adoption rates and customer expectations across regions. She observes that European markets tend to prioritize human-centric approaches over technology-first solutions, leading to different expectations around brand interactions and digital touchpoints.The episode concludes with Jacqueline introducing SeedX's upcoming product - a centralized platform that helps marketers automate task flows by connecting email, calendar, CRM, and analytics systems through a single AI agent.Memorable Quotes"I always joke that entrepreneurship kind of found me. I didn't know that I wanted to be an entrepreneur." This quote encapsulates Jacqueline's organic entry into the business world, highlighting how sometimes the best ventures emerge from solving immediate problems rather than following predetermined plans."The human input of the overall strategy and how all of the pieces go together is more important than ever than the very specific kind of tweaking of an ad." This statement addresses the evolving role of marketing professionals in an AI-driven world, emphasizing strategic thinking over tactical execution."We want AI to take away all of those mundane tasks that we don't want to spend all of our time doing or that suck the creativity out of us." Jacqueline's perspective on AI integration reflects a balanced approach that leverages technology while preserving human value.Final ThoughtsJacqueline Basulto's journey from frustrated Google intern to successful agency founder demonstrates how identifying market gaps can lead to sustainable business solutions. Her emphasis on holistic marketing strategies, financial alignment, and human-centered AI integration provides valuable guidance for businesses navigating today's complex digital landscape. The conversation reveals that while technology continues advancing, the need for strategic thinking and comprehensive approaches becomes more critical than ever. Perhaps the most important lesson from this episode is understanding that successful growth marketing isn't about choosing between human expertise and technological efficiency - it's about 

In this Marketing Over Coffee: Ashley Faus of Atlassian talks with us about product led growth, the playground, thought leadership, and more! Direct Link to File She’s the Head of Lifecycle Marketing, Portfolio at Atlassian Product Led Growth vs Sales Led Growth Ashley also the author of Human-Centered Marketing: How to Connect with Audiences in […] The post Ashley Faus on Human Centered Marketing appeared first on Marketing Over Coffee Marketing Podcast.