Podcasts about human centered

In this episode of the Match Relevant podcast, we sit down with Jesse Chen, Co-Founder & CEO of CoPilot AI — a Vancouver-based tech company transforming how sales teams connect with prospects using AI-powered tools. With over 20 years in the software industry, Jesse shares insights from his journey, including his early days as a software engineer on EA's FIFA team to now leading one of the most innovative companies in AI-driven social selling. Jesse dives deep into how CoPilot AI is changing the sales enablement landscape by blending artificial intelligence with human authenticity. From lead generation to meaningful engagement, discover how CoPilot AI helps recruiters, agencies, and sales professionals book more meetings, faster — all while building real connections. If you've ever struggled with cold outreach, lead quality, or scaling a sales team, this episode is packed with valuable lessons. Learn about the power of prediction tools, personality insights, and the importance of aligning your values with your go-to-market strategy. Tune in to hear Jesse's take on: - What makes AI-powered selling successful - The future of sales and human connection - Key strategies for consistent revenue growth - The bold moves that helped scale CoPilot AI For more on CoPilot AI, visit: www.copilotai.com Host: Jake Aaron Villarreal, leads the top AI Recruitment Firm in Silicon Valley www.matchrelevant.com, uncovering stories of funded startups and goes behinds to scenes to tell their founders journey.  If you are growing AI Startup or have a great storytelling, email us at: jake.villarreal@matchrelevant.com

In this episode, we're breaking down the human-centered angles of team preservation as seen in Cursor Acquires Koala: Saving Employees. We explore how this acquisition is reshaping startup transitions amid a shifting tech landscape. Join us for a look into the story, the strategy, and the statement this deal makes.Try AI Box: ⁠⁠https://aibox.aiAI Chat YouTube Channel: https://www.youtube.com/@JaedenSchaferJoin my AI Hustle Community: https://www.skool.com/aihustle/about

This is the Engineering Culture Podcast, from the people behind InfoQ.com and the QCon conferences. In this podcast, Shane Hastie, Lead Editor for Culture & Methods spoke to Tara Hernandez about the importance of building generative cultures with strong leadership development, psychological safety, diversity, and transparency over simply chasing new technologies. Technology should be a means to solve meaningful human problems rather than an end in itself. Read a transcript of this interview: http://bit.ly/4lGkLhW Subscribe to the Software Architects' Newsletter for your monthly guide to the essential news and experience from industry peers on emerging patterns and technologies: https://www.infoq.com/software-architects-newsletter Upcoming Events: InfoQ Dev Summit Munich (October 15-16, 2025) Essential insights on critical software development priorities. https://devsummit.infoq.com/conference/munich2025 QCon San Francisco 2025 (November 17-21, 2025) Get practical inspiration and best practices on emerging software trends directly from senior software developers at early adopter companies. https://qconsf.com/ QCon AI New York 2025 (December 16-17, 2025) https://ai.qconferences.com/ QCon London 2026 (March 16-19, 2026) https://qconlondon.com/ The InfoQ Podcasts: Weekly inspiration to drive innovation and build great teams from senior software leaders. Listen to all our podcasts and read interview transcripts: - The InfoQ Podcast https://www.infoq.com/podcasts/ - Engineering Culture Podcast by InfoQ https://www.infoq.com/podcasts/#engineering_culture - Generally AI: https://www.infoq.com/generally-ai-podcast/ Follow InfoQ: - Mastodon: https://techhub.social/@infoq - X: https://x.com/InfoQ?from=@ - LinkedIn: https://www.linkedin.com/company/infoq/ - Facebook: https://www.facebook.com/InfoQdotcom# - Instagram: https://www.instagram.com/infoqdotcom/?hl=en - Youtube: https://www.youtube.com/infoq - Bluesky: https://bsky.app/profile/infoq.com Write for InfoQ: Learn and share the changes and innovations in professional software development. - Join a community of experts. - Increase your visibility. - Grow your career. https://www.infoq.com/write-for-infoq

In a rapidly advancing digital world, empathy is more crucial than ever. Join us as we explore how fostering empathy can shape a human-centered digital future. Discover the importance of understanding user experiences, promoting inclusivity, and designing technology that prioritizes emotional connections. We'll dive into real-life examples and practical strategies to cultivate empathy in tech development and digital interactions. Whether you're a developer, designer, or simply passionate about the future of technology, this video will inspire you to rethink how empathy can transform our digital landscape. If you find this discussion valuable, please like and share with your network! #Empathy #DigitalFuture #HumanCenteredDesign #TechForGood #Inclusivity #EmotionalIntelligenceOUTLINE: 00:00:00 A Growing Empathy Gap00:01:02 A Vital Human Connection00:02:02 Practical Steps00:03:21 A Call to ActionRead more HERE:https://futurestrong.org/2020/12/20/the-need-of-empathy-for-our-digital-future/For more podcasts and videos on motivation and unstoppable momentum, visit: http://futurestrong.org/podcastshttp://futurestrong.org/videosTo build a whole child: https://futurestrong.org/2022/05/06/essential-real-life-skills-to-start-teaching-your-child-at-any-age-video/Learn more about our Digital Lives And Detox HERE: https://futurestrong.org/project/truth-about-tech/For content copyright and disclaimer, please visit: https://futurestrong.org/copyright/

We sit down with Mohan Gurupackiam, Chief Information Officer at Steward Partners, to explore how smart tech strategy can fuel advisor success. Mohan explains why Steward avoids one-size-fits-all solutions, instead building a flexible stack shaped by advisor feedback, evolving business models, and demographic trends. With a strong data foundation and a focus on usability and … Continue reading Episode 282 – Real-World AI for Human-Centered Advice with Mohan Gurupackiam →

Technology should serve the mission rather than take the lead. When guided by compassion, strategy, and inclusion, AI becomes a teammate instead of a threat. In this episode, Sharlee Dixon welcomes Sheetal Shah, founder and CEO of MettaHealth Partners, a consulting firm dedicated to helping public health and social service organizations navigate digital transformation with both compassion and efficiency. Sheetal's career spans from the frontlines of a dengue epidemic in Brazil to leading digital health initiatives in Ethiopia, and even shaping national policy during the Obama Administration. With over two decades of experience supporting value-based care, Medicaid transformation, and health equity initiatives, she brings a global perspective grounded in deep expertise. Sheetal holds a Master's in Public Health from George Washington University, is pursuing an Executive MBA at the University of Chicago Booth School of Business, and centers loving-kindness, or metta, in all aspects of her work. We are excited to have Sheetal on the show to explore how MettaHealth Partners is using AI and digital innovation to drive value-based, equitable transformation in public health by blending global insight, ethical technology, and compassionate strategy to help mission-driven organizations create meaningful and lasting impact.   For more information about MettaHealth Partners, please visit: https://mettahealthpartners.com For more information about their AI Digital Learning Series, please visit: https://mettahealthpartners.com/training-ai-25 For more information about MetttaHealth Partners and their services, please visit: https://mettahealthpartners.com/services If you are interested in contacting MettaHealth Parterns, please visit: https://mettahealthpartners.com/contact Connect with Sheetal Shah on Linkedin at: https://www.linkedin.com/in/sheetalshahmph

Greg Phitidis, Brand Director at Free, joins Leslie Castillo and Jim Flynn to unpack what it really means to put people at the center of B2B insurance marketing. From emotional decision-making to buying groups and AI, this episode of the IMCA peer2peer podcast from ONEFIRE is packed with strategies to better connect with your audience and optimize your marketing impact.

 How do you design a company—and an AI—that leads with empathy?In this episode of The Value Creators Podcast, Hunter Hastings speaks with Stephen Sakach, founder and CEO of The Zero Company and creator of aiCMO, an AI-powered marketing platform built to scale human connection. Stephen shares his journey through digital media, consciousness studies, and systems design to develop a framework where love, purpose, and empathy drive business performance.He calls it BLISS—Build Love Into Scalable Systems.Key insights include:How empathy can become the foundation for scalable marketing systemsWhy companies must audit their operations through the lens of purposeWhat it takes to align AI development with emotional intelligence and ethical goalsThis is a visionary, practical conversation for anyone building the future—consciously.Resources:➡️ Learn What They Didn't Teach You In Business School: The Value Creators Online Business CourseLearn more about Zero Company Performance MarketingLearn more about aiCMO.ioConnect with Stephen Sakach on LinkedInConnect with Hunter Hastings on LinkedInSubscribe to The Value Creators on Substack

Peter talks with Eric Hudson about his work in schools on Human-Centered AI.

On this episode of Human Centered, host Nick Brunker sits down with Jenny Collopy, Vice President and Chief Marketing and Communications Officer for The Christ Hospital Network, to explore the unique and complex role of the healthcare CMO. They discuss how to build a brand when the customer's journey is one of the most personal they will ever undertake, and how marketing a product that is fundamentally about trust, care, and human vulnerability differs from other industries. Jenny shares insights from her career path, the importance of mission-driven storytelling, the challenges of navigating patient privacy in a data-driven world, and how her team works to bridge the digital front door with the in-person clinical experience to build community trust.Connect with Jenny on LinkedIn and learn more about the great work she's doing with The Christ Hospital Network

 About Dr. Craig CookDr. Craig Cook is a transformative leader whose career spans healthcare and hospitality across the Middle East, Asia Pacific, the Caribbean, and the United States. Formerly a professional opera singer and Disney entertainer, Craig transitioned into hospitality management before making a profound pivot into healthcare following his father's terminal cancer diagnosis. Now serving as the CEO of the Brain and Performance Center in Dubai, Craig integrates high-touch hospitality principles into clinical care. He is also a devoted father to a nonverbal autistic son, an experience that fuels his mission to make healthcare more human, inclusive, and dignified.About this EpisodeIn this deeply moving episode of The Matrix Green Pill Podcast, host Hilmarie Hutchison speaks with Dr. Craig Cook about his extraordinary journey from hospitality to healthcare leadership—and the personal mission that drives it all. Craig shares how the passing of his father and raising a child with nonverbal autism became catalysts for creating a radically more compassionate and human-centered approach to medicine.He offers a powerful behind-the-scenes look at how the Brain and Performance Center in Dubai blends clinical excellence with warmth, empathy, and dignity—turning cold, transactional healthcare experiences into deeply personal journeys. Craig discusses patient success stories, including his own son's remarkable progress, and reveals how his team's concierge-style care is reshaping the standard of neurological and cognitive treatment in the region.This episode is a must-listen for healthcare professionals, caregivers, and anyone looking for inspiration on how personal experience can transform purpose into impact.Quotes1:13 – Healthcare wasn't my first path—I started as an opera singer and Disney performer.2:47 – My father's passing led me to honor him by blending hospitality and healthcare.3:31 – I wanted to rewrite the healthcare experience into something warm, personal, and dignified.5:12 - My hospitality career was all about ensuring people had a good time.5:50 – From valet to scent to music—every touchpoint should make patients feel welcome.7:18 – We hire for talent, empathy, not just skill—that's where true healing begins.9:20 – At 104, he told me: “I don't want to die, I just want my independence.”11:04 – Despite access to the best therapies, it was our program that helped my son finally say, “Love you.”12:01 – Hearing Zander speak brought me to a place I didn't think was possible.14:45 – Innovation matters, but never at the cost of human connection.16:44 – I used to hire based on CVs—now I hire for heart and compassion.19:10 – Okay is not enough. In healthcare, only excellence is acceptable.20:37 – You are not alone. There's a whole community that understands and supports you.21:16 – We're given two ears and one mouth for a reason—listen more, speak less.22:44 - Know that there are people around that do care, that do understand, that do live this life23:00 - Do focus on care and development of children with the autism spectrum disorder 24:12 – Inclusivity shouldn't just be a slogan—it should be a lived value.25:40 – My wife hiked to Everest Base Camp to raise awareness for autism.27:30 – Joy can be found even in the hardest situations—my son taught me that.28:09 – My Green Pill moment? Realizing that to care for others, I had to care for myself too.28:51 – I went from good to gThe Matrix Green Pill Podcast: https://thematrixgreenpill.com/Please review us: https://g.page/r/CS8IW35GvlraEAI/review

In an era defined by rapid innovation, the intersection of human-centered medicine and technology is more crucial than ever. Join our host, Dr. Ruth Adewuya, as she reflects on the transformative discussions from season five, where we explored the profound implications of AI, perinatal mental health, climate change, and precision therapeutics. This season has highlighted the path toward more personalized and equitable healthcare, showcasing groundbreaking science and the need for a compassionate approach in medicine. Tune in for an insightful recap that highlights the pivotal moments and ideas that are shaping the future of healthcare. Read Transcript: https://mcdn.podbean.com/mf/web/6k3jbsprp7tdtb22/medcast_episode109.pdf CME Information: https://stanford.cloud-cme.com/medcastepisode109 Claim CE: https://stanford.cloud-cme.com/Form.aspx?FormID=3439

In this episode of the Grownlearn Podcast, we sit down with Kasim Aslam — serial entrepreneur, "world's greatest failure" (his words), and founder of multiple multimillion-dollar businesses. Raised by a blind single mother in Albuquerque, Kasim brings raw authenticity, humor, and hard-earned wisdom to the conversation. We talk about the future of hiring in a post-AI world, how to attract top 1% talent, and why valuing people as individuals—not resources—is the only way to scale sustainably. Kasim drops actionable insights on everything from international hiring and his “Pareto Talent” philosophy to how large corporations lose their soul as they grow.

Send us a textFor Merz Aesthetics, customer loyalty is more than a marketing initiative; it's a guiding philosophy that influences every aspect of the brand's identity and operations. As a global medical aesthetics company with a strong family-owned heritage, Merz Aesthetics places deep emphasis on building trust and delivering meaningful experiences that resonate with both healthcare providers and patients. In a category where confidence and care intersect, the company recognizes that loyalty must be rooted in both emotional connection and practical value. At the center of this strategy is Xperience+, Merz Aesthetics' award-winning U.S. loyalty platform designed to be both impactful and effortless. While the program is celebrated for its simplicity, it's underpinned by a thoughtful, evolving strategy that adapts to the needs of a diverse and dynamic audience. From streamlining the user journey to ensuring that rewards feel genuinely valuable, Merz Aesthetics is committed to making loyalty easy without sacrificing depth. The brand's approach is led by Donnarie Hales, Director of Loyalty Strategy and Experience, who plays a key role in shaping how the brand balances innovation with simplicity. Hales emphasizes the importance of designing a platform that not only meets the practical needs of providers and patients but also reflects the emotional core of the aesthetics experience. With a focus on listening, evolving, and staying ahead of consumer expectations, Merz is working to create deeper connections with the next generation and building loyalty in an industry grounded in beauty, trust, and transformation. 

In this episode of KRA's The Hub podcast, recorded live at the JFF Jobs for the Future Conference, Kim Tesch Vaught, mental health coach and business development manager, explores the conference's theme of "daring to be brave" in workforce development. Drawing from her experience as a mental health coach and workforce professional, she discusses reimagining career services through human connection, mental resilience, and personalized support. Kim shares insights on leveraging AI, supporting entrepreneurship, and creating more flexible workforce systems that truly understand job seekers' unique goals and potential.

In this episode of Tech Talks Daily, I sit down with Candice DeVille, co-founder and CEO of AI Copilot, who joined me remotely from the serene gardens of Osaka Castle in Japan, where tech meets tradition in one of the most unexpected podcast backdrops we've had. Candice is on a mission to redefine how small and medium-sized businesses approach AI, treating it not as a trend but as a practical strategy for growth and efficiency. Throughout our conversation, she draws on decades of experience in marketing, media, and digital strategy to explain how SMEs can move away from fear-driven stagnation or scattered adoption and toward a structured, ROI-focused roadmap. We explore the practical challenges that come with implementing AI, from dealing with siloed data and low AI literacy to helping teams embrace change. Candice explains why many organizations fail at AI not because of the tools, but because they overlook the human element. Creating a team of AI champions, especially outside of traditional IT roles, can unlock powerful opportunities by tapping into the unique insights held across the business. A standout moment in our discussion is a case study involving a maintenance company that used AI to automate debt collection. The result wasn't just improved cash flow but something far more personal: their CFO regained two full days per week and used that time to spend with his family. It's a simple example of AI driving real outcomes for both business performance and quality of life. We also discuss common traps like shiny object syndrome, lack of planning, and the hype around agents. Candice encourages business leaders to first get their data in order, take a phased approach, and resist the urge to solve everything at once. Her advice is clear: start with what matters, measure impact, and build from there. So how do you turn AI into a business advantage without overwhelming your team or your budget? And how can you ensure that your approach to technology actually enhances the human side of work? Let's find out.

“We are a community affair. We're Autistic, ADHD, OCD, PTSD, Tourettes, schizophrenic, bipolar, apraxic, dyslexic, dyspraxic, dyscalculic, non-speaking, and more. We've collectively experienced rare diseases, organ transplants, various cancers, many surgeries and therapies, and lots of ableism and SpEd. We've experienced #MedicalAbleism, #MedicalMisogyny, #MedicalRacism, #MedicalTrauma, and #MedicalGaslighting. We understand chronic pain, chronic illness, and the #NEISvoid “No End In Sight Void”. We know what it's like to be disabled and different in our systems. We know what it is like to live with barriers and what it means to not fit in and have to forge our own community. Disabled and neurodivergent people are always edge cases, and edge cases are stress cases. We can help you design for the edges, because we live at the edges. We are the canaries. We are “the fish that must fight the current to swim upstream.“And that's just the opening statement on Stimpunks.org.Stimpunks has been among HRP's closest allies over the years, and I am so grateful to be joined by an amazing cross section of Stimpunks today -- Ryan Boren, Chelsea Adams, Norah Hobbs, and Helen Edgar, who also runs Autistic Realms – to speak to their roll your own, DIY, Mutual Aid and Human-Centered Learning for Neurodivergent and Disabled People.Chelsea had to step away during recording so you'll hear her voice just in the first half. This episode was a long time coming, and I hope you enjoy it. You can connect with Stimpunks and find all of the resources mentioned in this episode at Stimpunks.org.Mentioned in this episode:Stimpunks WebsiteCommunity DiscordMutual-AidMap of Monotropic ExperiencesThe Five Neurodivergent Love Languages/Locutions10 Obstacles to Neurodiversity Affirming Practice

In this soul-nourishing conversation, Lindsey Fuller is joined by strategist, storyteller, and founder of the Leaving Well framework, Naomi Hattaway. Together, they unpack what it means to lead with intention, especially when it comes to rest, sabbaticals, and workplace transitions that truly center people.From micro-sabbaticals to full-scale cultural shifts, Naomi shares wisdom for how organizations can operationalize rest as a core value—not just a perk. You'll hear powerful insights on how to care for your team through change, reimagine wellness in the workplace, and create brave space for transitions that honor the past and make room for what's next.This episode is a reminder that we don't have to choose between humanity and productivity—we can hold both. And it starts with rest.Affirmations: You deserve a workplace that values your humanity as deeply as your contributions.Rest isn't a luxury—it's leadership.Every transition is an invitation to honor what was and imagine what's possible.Episode HighlightsThe Importance of Rest as Policy (02:40)Somatic #1 (02:56)Operationalizing Rest in Organizations (05:52)Deceleration and Onboarding (11:42)Embedding Wellness in Workplace Culture (14:28)Sabbaticals and Employee Retention (17:16)The Ripple Effect of Sabbaticals (20:19)Navigating Sabbaticals in Nonprofits (25:27)Advocating for Rest and Well-being (31:35)Somatic #2: Middle Path Meditation (34:42)The Impact of Transitions on Organizational Culture (37:17)Resources Mentioned: Individual Workplace Transition Nssessment (Naomi Hattaway)Organizational Workplace Transition Assessment (Naomi Hattaway)Episode Shownotes: www.weareforgood.com/episode/leavingwellrestsabbaticalhumancenteredtransitionSupport the showBecome a Member and Get All-Access to Everything We Are For Good!Experience the Impact Uprising Membership by We Are For Good: an ecosystem to learn, connect + grow in the power of a value-aligned community. Members gather monthly with Jon + Becky at exclusive members-only meetups + get video access to all new podcast episodes in an ad-free experience + so much more! Learn more + join us at weareforgood.com.Say hi

Are you building products that truly solve customer problems or just chasing technology trends? In this podcast hosted by Barbara Bermes, Mpowa CPO Sumaiya Noor speaks on human-centered product development in the AI era. Sumaiya shares her extensive insights from leading product teams across six continents, offering a nuanced perspective on how to leverage AI while keeping customer needs at the center of innovation.

Today's guest is Charles Pointer, Vice President of Bank Operations at Commerce Bank — a community bank with 160 years of history providing personalized financial solutions to individuals and businesses. Commerce Bank combines a people-first approach with a growing appetite for modernizing customer service through technology. With over 20 years of experience in commercial banking and customer operations, Charles joins Emerj Editorial Director Matthew DeMello on the show today to discuss how traditional banks are beginning their AI journey. He unpacks what early-stage AI adoption looks like in call center environments, how banks balance digital transformation with maintaining human connection, and what leaders should consider when introducing AI into customer-facing workflows. This episode is sponsored by Cognigy. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business' podcast!

In episode 141 of Cybersecurity Where You Are, Tony Sager is joined by Phyllis Lee, VP of SBP Content Development at the Center for Internet Security®(CIS®); and Julie Haney, Computer Scientist & Human-Centered Cybersecurity Researcher at the National Institute of Standards and Technology (NIST). Together, they use a human-centered understanding of security to discuss password policies, including their benefits, drawbacks, and efficacy. Here are some highlights from our episode:01:03. Introductions to Phyllis and Julie03:34. How "human-centered cybersecurity" goes beyond just usability05:35. The use of NIST and other authoritative sources to dispel confusion in cybersecurity09:09. How password policies positively and negatively impact human behavior15:06. Three anecdotes that showcase the importance of context when enacting security policy21:49. The process of using NIST SP 800-63 to recommend password security best practices27:11. Our changing understanding of "the human element"29:23. The need to do cybersecurity awareness training "right" and measure its effectiveness31:30. Recognition of the absence of natural systems thinking in cybersecurity33:14. Psychological safety, feedback, and trust as foundations of security culture39:03. Human touchpoints as a starting point to help usability and security work togetherResourcesCIS Password Policy GuideNIST SP 800-63 Digital Identity GuidelinesEpisode 98: Transparency as a Tool to Combat Insider ThreatsEpisode 110: How Security Culture and Corporate Culture MeshWhy Employee Cybersecurity Awareness Training Is ImportantIf you have some feedback or an idea for an upcoming episode of Cybersecurity Where You Are, let us know by emailing podcast@cisecurity.org.

In this episode of Live Full Work Fun, host Gayla Scrivener dives into the world of branding and design with Sarah Hackman, the founder of Hackman Creative and the creator of the innovative Design Hotline service. Sarah shares her expertise of helping businesses transform their brands into authentic reflections of their values and personalities. From ditching jargon to building trust, Sarah provides practical insights for growing and improving your business. Key Highlights: How design impacts how your customers perceive and connect with your brand. Why the visual and verbal elements of a brand must align with its personality. How Sarah helps businesses ditch jargon and connect with their audience. Sarah's personal journey of finding her own brand voice and advice for others struggling to start. A creative on-demand service for businesses needing quick, actionable design feedback. Continue the conversation. Share your biggest takeaway from this episode on Facebook. Additional Resources: Design Hotline Connect with Sarah Hackman: Website: https://www.hackmancreative.com Instagram: @hackmancreative Facebook: https://www.facebook.com/HackmanCreative/ LinkedIn: http://linkedin.com/in/sarahjhackman/ Connect with Gayla: Website: https://www.gaylascrivener.com/ LinkedIn: https://www.linkedin.com/in/gaylascrivener/ Facebook: https://www.facebook.com/GaylaScrivenerLiveFullWorkFun Instagram: https://www.instagram.com/gscrivener/ This episode is brought to you by Scrivener Social. The easy-to-use social scheduling platform built for the busy solopreneur. Go to ScrivenerSocial.com and schedule a demo today!

This episode is a little different from what we usually cover on New Frontiers, but it's one I couldn't wait to bring to you. I've been thinking a lot about how we—as clinicians—are supposed to keep up in this era of high-throughput technology. We're swimming in data: labs, multi-omics, diet logs… and an ever-growing stream from wearables. There's just so much coming at us, and too often, we're awash in a sea of information without adequate interpretive power. That's why this conversation with Dr. Rana el Kaliouby felt so important. She's not just an AI scientist—she's a visionary and a total badass. She's building technology that doesn't just process data, but actually helps us become better clinicians and better humans. We get into the ethics, the potential, the parenting implications—and yes, a personal story about a tragedy in my own hometown that made this all hit very close to home. This one's powerful, and I hope it sparks the same questions and inspiration for you as it did for me. ~DrKF TRIGGER WARNING This episode touches on sensitive topics, including gun violence and suicide, in the context of empathy, mental health, and technology. If you or someone you know is struggling, please seek help. We share this with care and hope it offers support and perspective. Check out the show notes at https://www.drkarafitzgerald.com/fxmed-podcast/ for the full list of links and resources. GUEST DETAILS Dr. Rana el Kaliouby: http://www.ranaelkaliouby.com Managing Partner, Blue Tulip Ventures: http://www.bluetulip.vc Host, Pioneers of AI Podcast: https://www.pioneersof.ai/ Author of Girl Decoded Dr. Rana el Kaliouby is an Egyptian-American AI scientist, entrepreneur and investor. She is co-founder and Managing Partner of Blue Tulip Ventures, where she invests in startups building Human-Centric AI, and host of the Pioneers of AI podcast. Prior to that, Rana founded her company Affectiva out of MIT, where she pioneered the field of Emotion AI, and successfully exited the company in 2021. She holds a Ph.D. from the University of Cambridge and a Post Doctorate from MIT. THANKS TO OUR SPONSORS DIAMOND Biotics Research: https://www.bioticsresearch.com/ DUTCH: https://dutchtest.com/for-providers GOLD Vibrant Wellness: https://www.vibrant-wellness.com/ TimeLine Nutrition: https://tinyurl.com/bdzx2xms EXCLUSIVE OFFERS FROM OUR SPONSORS OneSkin: Get 15% off OneSkin with the code DRKARA at http://oneskin.co/DRKARA Find out why MitoQ's mitochondria-targeting is a critical step for your healthspan and longevity strategy. https://www.mitoq.com/drkara CONNECT with DrKF Want more? Join our newsletter here: https://www.drkarafitzgerald.com/newsletter/ Or take our pop quiz and test your BioAge! https://www.drkarafitzgerald.com/bioagequiz YouTube: https://tinyurl.com/hjpc8daz Instagram: https://www.instagram.com/drkarafitzgerald/ Facebook: https://www.facebook.com/DrKaraFitzgerald/ DrKF Clinic: Patient consults with DrKF physicians including Younger You Concierge: https://tinyurl.com/yx4fjhkb Younger You Group Program: https://tinyurl.com/4hvusavw Younger You book: https://tinyurl.com/mr4d9tym Better Broths and Healing Tonics book: https://tinyurl.com/3644mrfw

Meet Junior: Andrew Malinow, PhD's Revolutionary AI App | Discover Your Potential Description:In this episode of Discover Your Potential, we welcome Andrew Malinow, PhD, a cognitive scientist turned AI innovator, to share his groundbreaking new platform: Junior — an AI application built to reflect your personality, enhance communication, and automate human-centered engagement. Junior runs AI models directly on your laptop, giving users full control and privacy while generating real-time insights and interactions that feel human. Proudly Sponsored by Strawberry.meWe're honored to have Strawberry.me as a sponsor for this episode.Strawberry is a dynamic business coaching platform designed to help you grow, evolve, and take actionable steps toward your goals.Visit

How do we navigate the hardest moments in leadership, without losing sight of our values?This week on Gather at the Well, Lindsey Fuller returns to explore a topic that doesn't often get the care it deserves: offboarding. Whether it's layoffs, transitions, or role closures, Lindsey reminds us that how we say goodbye matters just as much as how we welcome someone in.She invites us into a more human-centered approach—one that acknowledges the weight of these decisions, the grief that can come with them, and the opportunity for real compassion, even in hard moments.This episode is a brave, honest invitation to lead with heart—even when it's hard. Because the way we part ways speaks volumes about the kind of culture we're building.

Munawar Ahmed on getting the best out of your team in high-stress situationsMunawar Ahmed has a unique gift for growing teams and designing award-winning experiences at scale and has spent the last two decades working with some of the biggest companies from Verizon to Microsoft. This week Munawar joins Tammy to discuss how she helps teams reframe problems and build incredible experiences. Munawar explains how teaching physics, chemistry and earth science at the 8th grade level in L.A. informs the design work she does today and breaks down how she deals with difficult behaviour should it pop up on a team. Please note that the views expressed may not necessarily be those of NTT DATA.Links: Munawar Ahmed Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Human-Centered Family Business Succession Planning, with Andrea Carpenter, The Transition Strategists, and Jamie Reynolds, Reynolds CFO Services (Family Business Radio, Episode 65) In this episode of Family Business Radio, host Anthony Chen welcomes Andrea Carpenter of The Transition Strategists and Jamie Reynolds of Reynolds CFO Services. Andrea shares her journey from UX design to becoming […]

Discover how Elizabeth, named one of the top female tech pioneers, blends human connection with breakthrough innovation. From leading holographic tech to fostering decisive culture and embracing failure as a gift, her journey offers invaluable lessons for leaders aiming to innovate boldly and empathetically.00:37- About Elizabeth BieniekElizabeth is an author, speaker and a consultant.She's an author of a book titled Cake on Tuesday.She's been named one of the 10 most influential female pioneers in technology.

Human-Centered Family Business Succession Planning, with Andrea Carpenter, The Transition Strategists, and Jamie Reynolds, Reynolds CFO Services (Family Business Radio, Episode 65) In this episode of Family Business Radio, host Anthony Chen welcomes Andrea Carpenter of The Transition Strategists and Jamie Reynolds of Reynolds CFO Services. Andrea shares her journey from UX design to becoming […] The post Human-Centered Family Business Succession Planning, with Andrea Carpenter, The Transition Strategists, and Jamie Reynolds, Reynolds CFO Services appeared first on Business RadioX ®.

As our workplaces grow more complex and technology accelerates, one skill set is becoming more essential than ever: emotional intelligence. In this compelling episode of On the Brink, I spoke with Jeremy Williams, an emotional intelligence coach and consultant based in Paris, whose journey from sailing instructor to sales professional to global coach reveals how transformative emotional awareness can be—especially in our rapidly digitizing world. Jeremy's mission is simple yet profound: help individuals and teams enhance their self-awareness, empathy, and influence to become better collaborators and leaders. His work focuses on helping fast-growth companies develop cultures where people can thrive—and it starts with how we manage emotions, especially the tough ones. Jeremy's Journey: From the Sea to the C-Suite Jeremy began his career as a sailing instructor, where he discovered his passion for sharing knowledge. That passion carried him through various industries—from luxury motorcycles to real estate—before he transitioned into teaching business English in France. Eventually, he found his way into consulting with startups and tech companies. As these teams grew from five to fifty employees, Jeremy noticed a recurring issue: "soft skills"—now rightly called emotional intelligence—were the glue (or the gap) in how teams succeeded. It became clear: technical skills could only take a company so far. People needed to better understand themselves and each other. What Is Emotional Intelligence? As Jeremy explained, emotional intelligence isn't a single trait. It's a set of competencies that determine how well we relate to ourselves and others—especially when emotions run high. Drawing from the Genos model (based on Daniel Goleman's pioneering work), Jeremy outlined six key competencies: Self-Awareness – Recognizing your own emotional state and its impact. Awareness of Others – Showing empathy and tuning into how others feel. Authenticity – Acting with integrity and consistency; “standing in your own truth.” Emotional Reasoning – Blending logic and emotion to make sound decisions. Self-Management – Managing your reactions, especially in challenging moments. Positive Influence – Inspiring others with your emotional tone and leadership. In practice, this means pausing before reacting, being present during meetings (no multitasking!), and responding constructively to tension. As Jeremy put it: “It's how we positively deal with negative emotions.” If you prefer to watch our podcast, click here Peer Coaching for 60: A Simple but Powerful Model To foster these emotional competencies, Jeremy created the Peer Coaching for 60 program. It brings together four peers from different parts of an organization—or even different companies—for four one-hour sessions over four weeks. Each session gives one participant the “hot seat” to share a challenge, while peers actively listen, ask clarifying questions, and offer insights. Importantly, the participant steps away for part of the session to hear their peers discuss their issue candidly. It's powerful, humbling, and affirming. The outcome? Better problem-solving, stronger connections, and a growing global network of emotionally intelligent professionals. How Emotional Intelligence Drives Engagement Jeremy's work touches on a problem plaguing many companies today: low employee engagement. His prescription? Presence and intention. Leaders must “walk the talk”—not just display company values, but live them. Meetings should have purpose, with multitasking discouraged. He introduced the P.I.E.O. model to guide communication: Proof: What evidence supports taking action? Impact: What are the consequences of action or inaction? Energy: What resources are needed? Objective: How does this support company goals? Training employees to think and speak this way improves collaboration, productivity, and focus. AI and EQ: A Necessary Balance As we explored, AI is transforming business. But what it offers in speed, it lacks in humanity. AI pulls from averages and past data—but human insight, creativity, and relationships come from lived experience and emotion. Jeremy emphasized that the rise of AI only amplifies the importance of emotional intelligence. Roles focused on repetitive tasks will evolve. What will remain critical is how we build trust, nurture teams, and connect across cultures and experiences. Key Takeaways Emotional intelligence is your superpower in a world dominated by algorithms. Leaders must cultivate presence, empathy, and reflective decision-making. Peer coaching builds trust, insight, and leadership capacity in a scalable way. To improve engagement, simplify meetings, foster focused dialogue, and model authenticity. AI isn't replacing us—it's augmenting us. But what makes us human matters more than ever. Final Thoughts Jeremy's parting message was one of optimism: Embrace this technological era. Be curious. Stay connected. Lead with empathy. And above all, invest in building emotionally intelligent cultures where people can grow and thrive. To learn more about Jeremy's work, visit  or find him on LinkedIn. And if this podcast inspired you, please share it—and let's keep learning from each other. Where to learn more about Jeremy and his work: Jeremy's Profile linkedin.com/in/jpw1 Website immutableadventures.carrd.co/ (Personal) Listen to these other podcasts or read the blogs about them: 435: Navigating the Management Maze: Tips for New Leaders  433: Organizations Must Embrace Human-Centric Design 430: How Does Dr. Chris Fuzie Create Great Leaders? Connect with me: Website: www.simonassociates.net Email: info@simonassociates.net Books:  Learn more about these books here: Rethink: Smashing the Myths of Women in Business Women Mean Business On the Brink: A Fresh Lens to Take Your Business to New Heights Listen + Subscribe: Available wherever you get your podcasts—Apple, Spotify, Stitcher, YouTube, and more. If you enjoyed this episode, leave a review and share with someone navigating their own leadership journey. Reach out and contact us if you want to see how a little anthropology can help your business grow.  Let's Talk! From Observation to Innovation, Andi Simon, PhD CEO | Corporate Anthropologist | Author Simonassociates.net Info@simonassociates.net @simonandi LinkedIn

On this episode of Human Centered, host Nick Brunker welcomes Nick Yecke, Executive Director of Experience Strategy at VML, to explore the fascinating evolution of customer experience (CX). Inspired by Yecke's recent article in eXp Magazine, they chart a course through CX's history, from the early "Service Era" and "Satisfaction Era" through the "Relationship Era" and the current "Experience Economy." The conversation then dives deep into what Yecke terms the "Predictive and Autonomous Era," where AI, data analytics, and automation are set to reshape how businesses anticipate and fulfill customer needs proactively. They discuss key pillars like hyper-personalization, AI-driven self-service, emotion and context recognition, "Invisible CX," and the critical importance of ethical considerations and trust in this new landscape. Tune in to understand how the lessons of the past are shaping a future where CX becomes more intuitive, efficient, and deeply human-centered.You can read Nick Yecke's article, "Looking Back, Looking Forward," in eXp Magazine here, beginning on page 48.

This is for the leaders, the people ops pros, the culture architects—and anyone who believes work should be human again.She shares real lessons from the field:✔️ Managing people through uncertainty✔️ Building cultures that retain talent✔️ Leading change without losing connectionFollow LinkedIn - https://www.linkedin.com/in/donna-ellis-shrm-scp-5491082a/Follow us for more Future Human + episodes:*Spotifyopen.spotify.com/show/0ktGwHk5PsTVSGdEyseegl*Instagraminstagram.com/futurehumanplus/?hl=en*Facebookfacebook.com/futurehumanplusSponsors: www.rizewell.io

Doug Martin, CMO of General Mills, joins Edelman's Amanda Edelman to discuss how brands can stay personal in a fragmented digital world. He shares how General Mills is shifting from mass messaging to individualized experiences and using data and empathy to meet consumers where they're at, especially in everyday moments like dinnertime. Doug emphasizes the … Continue reading "General Mills' Doug Martin on Human-Centered Brand Strategy "

In this episode, Pascal sits down with Brian Brault, a leadership development expert who runs programs at MIT with the Entrepreneurs Organization, to explore how leadership has fundamentally evolved in our rapidly changing world. Brian shares insights on the shift from traditional “smartest person in the room” leadership to emotionally intelligent, authentic leadership that prioritizes building teams and genuinely caring for people. The conversation delves into the fascinating duality modern leaders face: being vulnerable and empathetic with human teams while maintaining strict control and boundaries when managing AI agents and systems. Brian emphasizes the critical difference between “being vulnerable” and “leading with vulnerability,” explaining how authentic leaders can acknowledge uncertainty while still providing direction and commitment. The discussion covers the future of organizational structures, the continuing importance of middle management despite Silicon Valley trends, and practical advice for leaders navigating the “messy middle” of technological disruption. Brian concludes with actionable guidance for emerging and established leaders looking to adapt their leadership style, including the power of mentorship and leveraging personal strengths rather than focusing on weaknesses.Timestamps:00:00 Introduction and Leadership Evolution01:10 The Shift from IQ to EQ in Leadership04:00 Trust, Authenticity, and Stakeholder Balance05:50 The AI Leadership Paradox: Humans vs Machines09:17 Data Accuracy and Decision-Making in the AI Era11:35 Outdated vs Essential Leadership Skills12:22 Brian's Story: Learning to Lead Without All the Answers16:17 Creating Organizations of Leaders, Not Followers17:44 Leading Into the Unknown and Career Transitions21:48 Building Empowered Teams and Strategic Clarity22:15 The Future of Organizational Structure and Middle Management26:24 Defining Vulnerable vs Leading with Vulnerability28:57 Practical Advice for Adapting Leadership Style33:40 Where to Find Brian and Legacy of Significance↗ Brian's company: Legacy of Significance↗ Connect with Brian on LinkedIn

Philanthropic expert Claire Axelrad, founder of Clairification, joins to explore the true meaning of philanthropy—love of humankind. We dive into strategic and tactical ways nonprofits can move beyond transactions to build trust, deepen donor relationships, and lead with humanity at the heart of every ask.

Anna Addoms, Wicked MarvelousOur guest in this episode is Anna Addoms, the insightful founder of Wicked Marvelous. Anna champions making technology, especially AI, accessible and genuinely useful for small business owners, always with a focus on reducing overwhelm and fostering authentic connections. In our chat, Anna shares her practical wisdom on how entrepreneurs can harness AI as a powerful tool without losing the essential human touch that truly matters in building lasting relationships and a thriving business.Key points discussed include:* AI as a Tool, Not a Replacement: Use AI strategically for back-office tasks, but always keep humans at the forefront of client interactions.* Guard Human Connection Fiercely: Implement AI in customer service with extreme care, ensuring transparency and easy access to human support.* Navigate AI Ethically and Practically: Stay informed about AI's capabilities and risks, using it to add value while protecting your brand and IP.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Anna Addoms, Wicked MarvelousThe AI Revolution: Tool, Not TyrantIt feels like just yesterday we were marveling at the dawn of AI, this "cool, shiny object" everyone was buzzing about. Fast forward to today, and we're deep in the trenches, moving beyond the mere novelty and into the serious business of practical application. The initial excitement was palpable, but now, as Anna Addoms wisely pointed out in our recent chat, we're navigating the "nitty gritty" – figuring out what AI is actually doing, whether it's truly adding value, and how to use it safely and effectively without getting lost down a "rabbit hole."Anna Addoms, with her characteristic clarity, cuts right to the chase: AI is fundamentally a tool, a multi-tool even. Think of it like a powerful chainsaw in your shed. In the right hands, with the right understanding, it can make incredibly light work of massive tasks. But if you're not careful, or if you don't really know how to wield it, you're just inviting a mess or unnecessary complexity. Our biggest goal, as entrepreneurs, should be to use AI to enhance our lives and businesses, to make things easier, and crucially, to still allow us to do what we do best: cultivate genuine human connections.Where AI Shines (and Where It Doesn't)So, where does this powerful multi-tool truly shine? Anna suggests focusing its considerable might on back-office tasks – those internal operations that often consume valuable time and energy. Picture those complex spreadsheet formulas that make your head spin; AI can whip those up in a flash. Or consider the initial drafts of long-form content, giving you a solid starting point without the blank page paralysis. The key here is using AI to shoulder a significant portion of the "heavy lifting," freeing you up for more strategic and human-centric work.But let's not get carried away. As Anna firmly reminds us, not every "low-level task can be farmed out" to AI. There are times when trying to force AI into a situation actually creates more complication than it solves. If a simple spreadsheet can organize your contact information, why complicate it by feeding it into an AI that might struggle with context? The wisdom lies in recognizing when AI is a genuine accelerator and when it's just an unnecessary detour.The Human Touch: Why Relationships Still RuleHere's where Anna's human-centered philosophy truly comes to the fore: AI should never, ever, replace genuine human connection. We've all been there – stuck in a frustrating recursive loop with a chatbot, feeling like we're talking to a brick wall. That "bad brain experience" doesn't just annoy customers; it actively "burns relationships." Anna is adamant: if you're deploying AI for customer service, there must be an immediate, clear escalation process to a real human. Without that "I wanna talk to a real human right now" button, you're essentially signing a death warrant for customer loyalty.It's not just about functionality; it's about authenticity. Anna points out the "uncanny valley" experience when AI voice technology gets too close to human, yet remains subtly "off." This creates a deep cognitive dissonance, a feeling of "something is wrong." Her advice is crystal clear: be transparency. If it's a bot, call it a bot. Don't give it a human name or picture. This ethical stance ensures trust, preventing your customers from feeling misled or, worse, "pissed off" because they couldn't escape an automated interaction.Building Your AI-Powered Personal Brand (Ethically!)Now, on a brighter note, AI can be an absolute boon for crafting and refining your personal brand's messaging. Anna herself has trained her AI to sound "exactly like me" for various content outputs – emails, sales pages, blog posts. This means she can generate initial drafts that are remarkably consistent with her unique voice and cadence. The magic, however, lies in the subsequent step: the human touch, the final edit. Anna emphasizes that she's always the "last person to see it," ensuring her "seal of approval" is on every piece of content that goes out. This blend of AI efficiency and human oversight is powerful.However, a crucial word of caution, something Anna highlighted with a stark anecdote: be incredibly mindful of data privacy and copyright when using AI tools. She shared a sobering example of authors inadvertently signing away their book copyrights by inputing their manuscripts into certain AI language models under their terms of service. It's like accidentally giving away your precious intellectual property to the public domain! Always, always read the fine print. Your content is your gold, so guard it fiercely.Mastering Your Workflow: AI as Your SOP SidekickLet's talk about a task many entrepreneurs dread: creating Standard Operating Procedures (SOPs). We know we need them, especially when scaling and hiring, but the thought of documenting every little step can feel overwhelming. This is where AI truly shines as an unsung hero. As Anna explains, many new hires struggle not because they're incompetent, but because they lack clear, documented processes. You hand over a task, and then find yourself frustrated when it's not done exactly as you envisioned.Anna's practical solution? Leverage AI! She encourages entrepreneurs to use prompts that guide them step-by-step through the SOP creation process. Even better, you can feed it enough information, and it can draft the entire thing for you. This isn't about abdicating responsibility; it's about leveraging AI's ability to structure information logically, ensuring "everything starts coming back faster and exactly the way they want." It's also fantastic for critiquing existing SOPs, pointing out gaps or areas for improvement that your brain, so familiar with the process, might simply overlook.The Calendar Conundrum: Owning Your Time with (or Without) AIThe digital calendar, while a godsend for organization, can also be a silent saboteur of your precious time if not managed with an iron fist. Anna and I both share a strong sentiment about this: you must maintain boundaries around your calendar and your time. While AI scheduling tools offer undeniable convenience, there's a real danger of "abdicating ownership" of your most valuable asset. Suddenly, your days are a chaotic collage of back-to-back meetings with no breathing room, leading straight to burnout.Anna's advice echoes a hard-won truth: your time, your rules. Instead of giving people 24/7 access to your schedule, block out specific times for different types of meetings or, even better, for uninterrupted deep work. This isn't about being unapproachable; it's about being strategic and protecting your mental and physical well-being. Whether you use AI for scheduling or not, the principle remains: actively manage your calendar, don't let it manage you.Staying Savvy: Protecting Your Digital SelfIn this "wild west" of AI, staying vigilant about your digital footprint is paramount. Anna recommends a simple yet powerful defense: set up Google Alerts for your name and business. It sounds old school, but it's incredibly effective for catching any unauthorized use of your likeness or content. Knowing what's being published about you, or as you, is the first line of defense. It allows you to be proactive, as Anna herself experienced when a podcast interview went live earlier than planned.Beyond monitoring, be aware of the bigger picture. While malicious voice cloning of individuals like us isn't the prevalent issue yet (it's mostly targeting celebrities), the technology exists. The reality is, some risk is inherent when putting content on public platforms. However, understanding your rights – the ability to issue cease and desist orders and report malicious content – empowers you to act swiftly if your digital identity is ever compromised. In this evolving landscape, awareness is truly your strongest shield.Summary:Anna Addoms provided incredible insights into navigating the brave new world of AI. Her core message is simple yet profound: AI is a powerful tool, but it should always serve to enhance human connection, never replace it. She emphasized the critical need for transparency, especially when AI is client-facing, and highlighted the importance of guarding your intellectual property. Ultimately, AI offers immense potential for efficiency and automation in our businesses, but its successful implementation hinges on a clear, human-centered strategy.Reach OutYou can reach out and thank Anna by visiting her website.Links:* Website – Wicked Marvelous* Twitter – @WickedMarvelous* Linkedin* Facebook* Instagram - @wicked_marvelousCool Things About Anna* Anna grew up in Colorado in a family of entrepreneurs, right in the thick of the tech boom. She was raised around innovation and search engines, with her dad running AOL's biggest competitor during the first dot-com bubble. That's a childhood spent at the intersection of curiosity and code.* She's a creative at heart: Anna went to art school and holds a degree in English Literature. Her journey from art and literature to Silicon Valley tech startups is a delightful zigzag, not a straight line. She's proof that you can be both a techie and a creative soul.* Anna has a knack for reinvention. After burning out in the high-octane world of Silicon Valley startups (like clockwork, every 18 months!), she realized her true passion was helping others build and implement their own dreams. She's now been running her own company for over a decade, thriving on variety and new challenges.* She's a self-confessed “sponge of knowledge,” always learning, always curious. Anna's love of learning has led her down unexpected paths—from luxury travel to ad agencies to med-tech startups. She's not afraid to pivot, experiment, or start over if it means staying true to her values.Imagine being a part of a select community where you not only have access to our amazing podcast guests, but you also get a chance to transform your marketing and podcast into a growth engine with a human-centered, relationship-focused approach.That's exactly what you'll get when you join the Flywheel Nation Community.Tap into the collective wisdom of high-impact achievers, gain exclusive access to resources, and expand your network in our vibrant community.Experience accelerated growth, breakthrough insights, and powerful connections to elevate your business.ACT NOW – secure your spot and transform your journey today! Visit innovabiz.co/flywheel and get ready to experience the power of transformation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit innovabiz.substack.com/subscribe

Hey CX Nation,In this week's episode of The CXChronicles Podcast #259, we welcomed Joe Anderson, Senior Director - Head of CX & Digital Transformation at TaskUs based in New Braunfels, TX.TaskUs is a different breed of BPO. They are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Trust & Safety, AI Services, Risk + Response, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology - powered by ridiculously smart people.In this episode, Joe and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at TaskUs think through on a daily basis to build world class customer experiences.**Episode #259 Highlight Reel:**1. Leading AI-safety initiatives at TaskUs  2. Developing and leveraging AI-powered analytics for customers 3. Partnering with Decagon and Regal focusing on augmentation 4. Constant monitoring & analysis of customer interactions to fuel sales5. Leveraging playbooks & how-to guides to create incredible EX Click here to learn more about Joe AndersonClick here to learn more about TaskUsHuge thanks to Joe for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, & Zendesk) + they can learn more about our CX/CS/RevOps On-Demand services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Earlier this spring, we had the chance to attend an incredible event in Washington, D.C., where we caught up with Akiima Price, co-founder and program advisor for Friends of Anacostia Park — an organization with a mission to enrich the lives of D.C. residents by preserving the park and connecting the surrounding communities to its restoration. We met Akiima at NatureFest, a lively week-long celebration during D.C. Public Schools' Spring Break that provides a safe, engaging space for kids and their families to explore nature, have fun and create lasting memories. From boat rides and scavenger hunts to roller skating and live animal encounters, the joy was infectious. This event was a wonderful reminder of how parks can nurture community and connection. After hearing Akiima speak at the 2024 NRPA Annual Conference, we were inspired by her commitment to restorative park engagement — a human-centered approach to environmental education and programming. One that focuses on a person's immediate environment and all the factors that contribute to it. In this episode, Akiima shares how her lived experience shapes her work and why centering humanity is crucial when building deeper relationships with nature and community. And, some very enthusiastic attendees, both kids and parents, shared with us why they appreciate NatureFest so much and all the things they learned. Tune in to learn: What restorative park engagement is and why it matters How NatureFest helps families build lasting memories in Anacostia Park Why meeting someone's basic needs is essential for deeper environmental engagement How lived experience and empathy drive Akiima's approach What it looks like to design nature programs with the community, not just for them And much more! Learn more: Friends of Anacostia Park

During the upcoming OWASP Global AppSec EU in Barcelona, Kate Labunets, a cybersecurity researcher focused on human factors and usable security, takes the stage to confront a disconnect that too often holds the industry back: the gap between academic research and real-world cybersecurity practice.In her keynote, “Outside the Ivory Tower: Connecting Practice and Science,” Kate invites practitioners to reconsider their relationship with academic research—not as something removed from their daily reality, but as a vital tool that can lead to better decisions, more targeted security programs, and improved organizational resilience.Drawing from her current research, Kate shares how interviews and surveys with employees reveal the hidden motivations behind the use of shadow IT—tools and technologies adopted without formal approval. These aren't simply acts of rebellion or ignorance. They reflect misalignments between human behavior, workplace needs, and policy communication. By understanding these mindsets, organizations can move beyond one-size-fits-all training and begin designing interventions grounded in evidence.This is where science meets practice. Kate's work isn't about generating abstract theories. It's about applying research methods—like anonymous interviews and behavior-focused surveys—to surface insights that security leaders can act on. But for this to happen, researchers need access, and that depends on building trust with practitioners.The keynote also raises a critical point about time. In industries like medicine, the gap between a published discovery and its application in the real world can be 15 years. Kate argues that cybersecurity faces a similar delay, citing the example of multi-factor authentication: patented in 1998, but still not universally adopted today. Her goal is to accelerate this timeline by helping practitioners see themselves as contributors to science—not just consumers of its outcomes.By inviting companies to participate in research and engage with universities, Kate's message is clear: collaboration benefits everyone. The path to smarter, more human-aligned cybersecurity isn't gated behind academic walls. It's open to any team curious enough to ask better questions—and brave enough to challenge assumptions.GUEST: Kate Labunets | Assistant Professor (UD1) in Cyber Security at Utrecht University | https://www.linkedin.com/in/klabunets/HOSTS:Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast [@RedefiningCyber] | On ITSPmagazine:  https://www.itspmagazine.com/sean-martinMarco Ciappelli, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining Society Podcast & Audio Signals Podcast | On ITSPmagazine: https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/marco-ciappelliSPONSORSManicode Security: https://itspm.ag/manicode-security-7q8iRESOURCESKate's Session: https://owasp2025globalappseceu.sched.com/event/1v86U/keynote-outside-the-ivory-tower-connecting-practice-and-scienceLearn more and catch more stories from OWASP AppSec Global 2025 Barcelona coverage: https://www.itspmagazine.com/owasp-global-appsec-barcelona-2025-application-security-event-coverage-in-catalunya-spainCatch all of our event coverage: https://www.itspmagazine.com/technology-and-cybersecurity-conference-coverageWant to tell your Brand Story Briefing as part of our event coverage? Learn More

TD SYNNEX Senior Vice President of Marketing Jessica McDowell works for a company that says "we're not in the B2B business. We're in the human-to-human business." While others are obsessing over AI automation and digital transformation, the most impactful leaders double down on something much more analog: genuine human connection. Her keys to unlocking the full potential of her teams? Giving people the room to fail fast, never getting too comfortable in the same role (including taking on the scariest moves) and aligning teams to your vision.

How AI can truly serve humanity? In this podcast hosted by EY Platform Operations Lead Justin Leibow, EY Lead Experience Strategist Jasmine Orange will be speaking on human-centered AI design and ethical technology development. Jasmine shares insights on creating AI experiences that prioritize diversity, inclusivity, and user needs, drawing from her extensive design background and academic research in human-computer interaction. Learn how designers and technologists can ensure AI enhances rather than replaces human potential.

Balancing AI Innovation with Human-Centered Healthcare: A CDO's Perspective Eric Smith shares how Memorial Hermann Health System is revolutionizing healthcare delivery through responsible AI implementation. Learn how their pioneering governance model ensures technology enhances rather than replaces human connection, while improving operational efficiency and patient outcomes across one of Texas' largest health systems. • Strategic AI governance is crucial for responsible healthcare innovation • Technology implementation must prioritize both operational efficiency and human connection • Successful digital transformation requires strong partnerships between clinical and technical teams • AI can enhance personalized care delivery while reducing administrative burden To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Host Jeremy C. Park talks with Dr. Joseph A. Michelli, an internationally sought-after speaker, bestselling author, and organizational consultant who highlights his new book, "All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement." The book currently is available for pre-purchase with a release date of May 13, 2025 by BenBella Books.Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. Some of his other books include "Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on ThrivingDuring the Toughest Challenges," "The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging," "Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way," "Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People," and "The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company." During the interview, Dr. Michelli shares his background as a consultant, focusing on delivering greater experiences for team members and customers, and how his work with One Medical led to the book. He discusses the evolution of healthcare technology, highlighting the role of Dr. Tom Lee, founder of One Medical, in developing a technology that enabled same-day appointments and improved patient experience. He emphasizes the importance of balancing technology with human interaction to enhance customer experience and drive efficiencies, and shares some examples from the book that have broad applications for all businesses and industries. Joseph emphasizes the need for technology to empower humans and not replace them, and carries that into some of the key takeaways for readers. He concludes by stressing the importance of safeguarding the soul of a brand amidst technological advancements.Visit https://www.josephmichelli.com to follow Dr. Joseph Michelli and order "All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement" on Amazon or your preferred online or local bookstore.

What if policies could actually feel like care?

Precision Talent Solutions specializes in recruitment for government contractors, says Co-Founder and President Jake Frazer. Their team focuses on placing cleared professionals in both CONUS and OCONUS roles—from C-suite executives to skilled trades. Guided by a human-centered philosophy and a structured LEAD process, they're committed to delivering consistent candidate feedback and a transparent hiring experience.4:22 What PTS does in the cleared community. 60% of their placements are professionals with security clearances.13:52 For video interviews, think about what you want to say, but don't write a script. Show some personality and do your research on the role, the company, and the industry. Find complete show notes at: https://clearedjobs.net/precision-talent-solutions-structured-hiring-podcast/_ This show is brought to you by ClearedJobs.Net. Have feedback or questions for us? Email us at rriggins@clearedjobs.net. Sign up for our cleared job seeker newsletter. Create a cleared job seeker profile on ClearedJobs.Net. Engage with us on LinkedIn, Facebook, Instagram, X, or YouTube. _

How do you build genuine trust when AI-driven automation floods our lives? In this engaging episode of Leveraging Thought Leadership, I sit down with Ashley Faus, author of "Human Centred Marketing: How to Connect with Audiences in the Age of AI", to explore the irreplaceable role of authentic human connection in today's tech-heavy marketing landscape. Ashley argues that while AI can streamline content creation and amplify messaging, the core elements of trust—authenticity, empathy, and credibility—can only be forged through real human interactions. We discuss practical ways marketers can move beyond outdated funnel approaches, introducing Ashley's innovative "Content Playground" framework, designed to engage audiences dynamically rather than forcing them down a rigid path. Ashley also shares insights on her "Four Pillars of Thought Leadership," providing a clear structure for developing credible, authentic voices that stand out even in a crowded digital space. Highlighting real-world examples, Ashley demonstrates how AI often falls short in understanding nuanced human preferences and emotions, reinforcing the need for marketers to maintain strong, direct relationships with their audiences. Ultimately, she makes a compelling case for why embracing our human quirks and personal authenticity is essential for lasting audience connection in the AI era. Three Key Takeaways: • Human Connection is Irreplaceable: Despite the efficiencies AI can offer, true marketing success hinges on authentic human connection and trust—something automation simply cannot replicate. • Shift from Funnels to Playgrounds: Marketers should move away from rigid funnel-based approaches and instead adopt dynamic, audience-centric strategies, like Ashley's "Content Playground," which encourages organic exploration and engagement. • Authenticity Drives Thought Leadership: Building credibility in thought leadership requires authenticity and empathy, grounded firmly in genuine interactions and consistent personal voice, elements AI struggles to mimic convincingly. If you enjoyed Ashley's insights on human-centered marketing and building authentic trust in the age of AI, I highly recommend checking out Peter Winick's conversation with Bill Bice in Episode 157. Bill offers valuable perspectives on how data-driven content marketing and analytics can illuminate the customer journey, reinforcing Ashley's points on authenticity and meaningful audience connection. Together, these episodes provide a comprehensive view of modern marketing, blending human empathy with smart, strategic insights. Give it a listen!

Send us a textCoaching alternatively certified teachers? It's not about lowering expectations—it's about shifting the support.These educators bring deep content knowledge—but often need help breaking it down, planning it out, and managing the classroom chaos.You can't coach them like traditional first-years. Their path needs a different path forward.In this episode, Dr. Lisa Hall-Hyman shows why coaching alternatively certified teachers demands customized support that goes beyond the traditional first-year playbook.She shares the biggest coaching missteps, how to avoid overwhelming new teachers, and why celebrating small wins isn't fluffy—it's foundational.Listen in to learn how small wins, tailored support, and a flexible mindset build teacher efficacy that actually lasts.Head over to The Whole Educator to get free tools, training, and real-talk resources that move the work in a Human Centered way.Connect with Dr. Lisa on LinkedInLet's Stay Connected!Website | Instagram | Twitter | Linkedin | Facebook | Contact Us

When Technological Innovation Meets Human-Centered Experience   Shep interviews Joseph A. Michelli, professor of Service Excellence, speaker, organizational consultant, and best-selling author. He talks about his new book, All Business Is Personal, and how companies can blend technology with humanity to create personal connections and improve customer experiences. The case study Michelli uses throughout the book is One Medical, a perfect example of how to achieve the balance between technology and the human-to-human connections you want to make with your customers.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What are the benefits of combining technology with personal interaction in customer service?  What role does listening play in improving the customer experience?  How important is it for businesses to include digital and human touchpoints in customer interactions?  How does a seamless digital experience impact customer satisfaction and loyalty?  Why is emotional connection important in business?    Top Takeaways:    Technology, like apps and AI, makes life convenient for customers by allowing easy online scheduling or instant answers through chatbots. However, it is still the human connection that builds lasting relationships. The best businesses use tech to make things faster and simpler but always offer a human backup for when a customer needs a personal touch.  So many businesses continue to operate the same way because "that's how it's always been done." It is important to constantly ask why things are done a certain way and whether there's a better, more modern, or easier approach for customers.   Delivering a great customer experience is not just about satisfying customer needs. It's the best marketing a company can have.   People remember how you made them feel long after the transaction is over. Creating an emotional connection with your customers can transform a routine interaction into a memorable experience. Creating positive emotions through empathy, excitement, or delight builds loyalty and motivates customers to refer you to others.  Use Net Promoter Score as a guideline, not a vanity metric. While a high Net Promoter Score (NPS) can indicate customer satisfaction, the actual behavior of customers and the genuine referrals they make is what counts.   Train your employees to listen to what customers say, not just hear their words. Many businesses train their staff to communicate, but few teach them to listen deeply and with empathy. Listening well helps you understand how your product and services impact the customer's life and what it means to them.  Wow moments are not always over-the-top experiences. Going slightly beyond what's expected can create a big impact on customers. Small gestures such as remembering a customer's name or a personal preference can elevate a service experience from just fine to amazing.  Plus, Joseph shares how One Medical transformed healthcare by blending technology with personal service, creating a more convenient and customer-focused experience. Tune in!  Quote:   "There's a difference between personalization and a personal connection.”    About:    Joseph Michelli is a speaker and consultant renowned for his customer experience and leadership expertise. He has worked with global brands like  Starbucks, Mercedes-Benz, and The Ritz-Carlton Hotel. His latest book, All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement, is now available on Amazon.     Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Policies aren't just paperwork—they're culture in action. In this episode of Gather at the Well, Lindsey Fuller and Marisol Pineda Conde invite us to rethink how policies are created—and more importantly, who they're really for.Together, they pull back the curtain on their own journey from outdated handbooks to building intentional, people-first policies rooted in trust, care, and collaboration. With warmth, wisdom, and a whole lot of heart, they break down a five-step process that transforms policy-making from a check-the-box task into a powerful tool for psychological safety and team well-being.You'll hear stories, real talk, and tangible steps to design policies that reflect your values, center lived experience, and actually support the humans behind the work. Whether you're growing a startup, leading a nonprofit, or shaping culture in your school, this convo will leave you equipped—and inspired—to build better, together.You'll walk away with:A five-step process for policy creationHow to balance organizational needs with human needsActionable strategies for policy implementation Episode Highlights: Defining Human-Centered Policies (02:18)The Importance of Policies in Organizations (03:44)Identifying Policy Gaps and Needs (06:08)Feedback Mechanisms for Policy Development (10:06)Challenges in Implementing Policies (13:45)Opportunities for Policy Improvement (16:19)Accountability and Leadership in Policy (19:31)Roadmap to Human-Centered Policy Creation (25:51)✨ Affirmations:I am an attuned listener and a responsive leader.When we know better, we do better.Even if I feel overwhelmed to tackle policy creation, I can take the first step by noticing what's needed and asking for help.I'm not alone. I don't have to do this on my own.I honor that feeling. I know it will pass.I honor my overwhelm. This moment can pass.I honor my self-doubt. This feeling will pass.