Podcasts about human centered

On this episode of Human Centered, host Nick Brunker welcomes Nick Yecke, Executive Director of Experience Strategy at VML, to explore the fascinating evolution of customer experience (CX). Inspired by Yecke's recent article in eXp Magazine, they chart a course through CX's history, from the early "Service Era" and "Satisfaction Era" through the "Relationship Era" and the current "Experience Economy." The conversation then dives deep into what Yecke terms the "Predictive and Autonomous Era," where AI, data analytics, and automation are set to reshape how businesses anticipate and fulfill customer needs proactively. They discuss key pillars like hyper-personalization, AI-driven self-service, emotion and context recognition, "Invisible CX," and the critical importance of ethical considerations and trust in this new landscape. Tune in to understand how the lessons of the past are shaping a future where CX becomes more intuitive, efficient, and deeply human-centered.You can read Nick Yecke's article, "Looking Back, Looking Forward," in eXp Magazine here, beginning on page 48.

Doug Martin, CMO of General Mills, joins Edelman's Amanda Edelman to discuss how brands can stay personal in a fragmented digital world. He shares how General Mills is shifting from mass messaging to individualized experiences and using data and empathy to meet consumers where they're at, especially in everyday moments like dinnertime. Doug emphasizes the … Continue reading "General Mills' Doug Martin on Human-Centered Brand Strategy "

Anna Addoms, Wicked MarvelousOur guest in this episode is Anna Addoms, the insightful founder of Wicked Marvelous. Anna champions making technology, especially AI, accessible and genuinely useful for small business owners, always with a focus on reducing overwhelm and fostering authentic connections. In our chat, Anna shares her practical wisdom on how entrepreneurs can harness AI as a powerful tool without losing the essential human touch that truly matters in building lasting relationships and a thriving business.Key points discussed include:* AI as a Tool, Not a Replacement: Use AI strategically for back-office tasks, but always keep humans at the forefront of client interactions.* Guard Human Connection Fiercely: Implement AI in customer service with extreme care, ensuring transparency and easy access to human support.* Navigate AI Ethically and Practically: Stay informed about AI's capabilities and risks, using it to add value while protecting your brand and IP.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Anna Addoms, Wicked MarvelousThe AI Revolution: Tool, Not TyrantIt feels like just yesterday we were marveling at the dawn of AI, this "cool, shiny object" everyone was buzzing about. Fast forward to today, and we're deep in the trenches, moving beyond the mere novelty and into the serious business of practical application. The initial excitement was palpable, but now, as Anna Addoms wisely pointed out in our recent chat, we're navigating the "nitty gritty" – figuring out what AI is actually doing, whether it's truly adding value, and how to use it safely and effectively without getting lost down a "rabbit hole."Anna Addoms, with her characteristic clarity, cuts right to the chase: AI is fundamentally a tool, a multi-tool even. Think of it like a powerful chainsaw in your shed. In the right hands, with the right understanding, it can make incredibly light work of massive tasks. But if you're not careful, or if you don't really know how to wield it, you're just inviting a mess or unnecessary complexity. Our biggest goal, as entrepreneurs, should be to use AI to enhance our lives and businesses, to make things easier, and crucially, to still allow us to do what we do best: cultivate genuine human connections.Where AI Shines (and Where It Doesn't)So, where does this powerful multi-tool truly shine? Anna suggests focusing its considerable might on back-office tasks – those internal operations that often consume valuable time and energy. Picture those complex spreadsheet formulas that make your head spin; AI can whip those up in a flash. Or consider the initial drafts of long-form content, giving you a solid starting point without the blank page paralysis. The key here is using AI to shoulder a significant portion of the "heavy lifting," freeing you up for more strategic and human-centric work.But let's not get carried away. As Anna firmly reminds us, not every "low-level task can be farmed out" to AI. There are times when trying to force AI into a situation actually creates more complication than it solves. If a simple spreadsheet can organize your contact information, why complicate it by feeding it into an AI that might struggle with context? The wisdom lies in recognizing when AI is a genuine accelerator and when it's just an unnecessary detour.The Human Touch: Why Relationships Still RuleHere's where Anna's human-centered philosophy truly comes to the fore: AI should never, ever, replace genuine human connection. We've all been there – stuck in a frustrating recursive loop with a chatbot, feeling like we're talking to a brick wall. That "bad brain experience" doesn't just annoy customers; it actively "burns relationships." Anna is adamant: if you're deploying AI for customer service, there must be an immediate, clear escalation process to a real human. Without that "I wanna talk to a real human right now" button, you're essentially signing a death warrant for customer loyalty.It's not just about functionality; it's about authenticity. Anna points out the "uncanny valley" experience when AI voice technology gets too close to human, yet remains subtly "off." This creates a deep cognitive dissonance, a feeling of "something is wrong." Her advice is crystal clear: be transparency. If it's a bot, call it a bot. Don't give it a human name or picture. This ethical stance ensures trust, preventing your customers from feeling misled or, worse, "pissed off" because they couldn't escape an automated interaction.Building Your AI-Powered Personal Brand (Ethically!)Now, on a brighter note, AI can be an absolute boon for crafting and refining your personal brand's messaging. Anna herself has trained her AI to sound "exactly like me" for various content outputs – emails, sales pages, blog posts. This means she can generate initial drafts that are remarkably consistent with her unique voice and cadence. The magic, however, lies in the subsequent step: the human touch, the final edit. Anna emphasizes that she's always the "last person to see it," ensuring her "seal of approval" is on every piece of content that goes out. This blend of AI efficiency and human oversight is powerful.However, a crucial word of caution, something Anna highlighted with a stark anecdote: be incredibly mindful of data privacy and copyright when using AI tools. She shared a sobering example of authors inadvertently signing away their book copyrights by inputing their manuscripts into certain AI language models under their terms of service. It's like accidentally giving away your precious intellectual property to the public domain! Always, always read the fine print. Your content is your gold, so guard it fiercely.Mastering Your Workflow: AI as Your SOP SidekickLet's talk about a task many entrepreneurs dread: creating Standard Operating Procedures (SOPs). We know we need them, especially when scaling and hiring, but the thought of documenting every little step can feel overwhelming. This is where AI truly shines as an unsung hero. As Anna explains, many new hires struggle not because they're incompetent, but because they lack clear, documented processes. You hand over a task, and then find yourself frustrated when it's not done exactly as you envisioned.Anna's practical solution? Leverage AI! She encourages entrepreneurs to use prompts that guide them step-by-step through the SOP creation process. Even better, you can feed it enough information, and it can draft the entire thing for you. This isn't about abdicating responsibility; it's about leveraging AI's ability to structure information logically, ensuring "everything starts coming back faster and exactly the way they want." It's also fantastic for critiquing existing SOPs, pointing out gaps or areas for improvement that your brain, so familiar with the process, might simply overlook.The Calendar Conundrum: Owning Your Time with (or Without) AIThe digital calendar, while a godsend for organization, can also be a silent saboteur of your precious time if not managed with an iron fist. Anna and I both share a strong sentiment about this: you must maintain boundaries around your calendar and your time. While AI scheduling tools offer undeniable convenience, there's a real danger of "abdicating ownership" of your most valuable asset. Suddenly, your days are a chaotic collage of back-to-back meetings with no breathing room, leading straight to burnout.Anna's advice echoes a hard-won truth: your time, your rules. Instead of giving people 24/7 access to your schedule, block out specific times for different types of meetings or, even better, for uninterrupted deep work. This isn't about being unapproachable; it's about being strategic and protecting your mental and physical well-being. Whether you use AI for scheduling or not, the principle remains: actively manage your calendar, don't let it manage you.Staying Savvy: Protecting Your Digital SelfIn this "wild west" of AI, staying vigilant about your digital footprint is paramount. Anna recommends a simple yet powerful defense: set up Google Alerts for your name and business. It sounds old school, but it's incredibly effective for catching any unauthorized use of your likeness or content. Knowing what's being published about you, or as you, is the first line of defense. It allows you to be proactive, as Anna herself experienced when a podcast interview went live earlier than planned.Beyond monitoring, be aware of the bigger picture. While malicious voice cloning of individuals like us isn't the prevalent issue yet (it's mostly targeting celebrities), the technology exists. The reality is, some risk is inherent when putting content on public platforms. However, understanding your rights – the ability to issue cease and desist orders and report malicious content – empowers you to act swiftly if your digital identity is ever compromised. In this evolving landscape, awareness is truly your strongest shield.Summary:Anna Addoms provided incredible insights into navigating the brave new world of AI. Her core message is simple yet profound: AI is a powerful tool, but it should always serve to enhance human connection, never replace it. She emphasized the critical need for transparency, especially when AI is client-facing, and highlighted the importance of guarding your intellectual property. Ultimately, AI offers immense potential for efficiency and automation in our businesses, but its successful implementation hinges on a clear, human-centered strategy.Reach OutYou can reach out and thank Anna by visiting her website.Links:* Website – Wicked Marvelous* Twitter – @WickedMarvelous* Linkedin* Facebook* Instagram - @wicked_marvelousCool Things About Anna* Anna grew up in Colorado in a family of entrepreneurs, right in the thick of the tech boom. She was raised around innovation and search engines, with her dad running AOL's biggest competitor during the first dot-com bubble. That's a childhood spent at the intersection of curiosity and code.* She's a creative at heart: Anna went to art school and holds a degree in English Literature. Her journey from art and literature to Silicon Valley tech startups is a delightful zigzag, not a straight line. She's proof that you can be both a techie and a creative soul.* Anna has a knack for reinvention. After burning out in the high-octane world of Silicon Valley startups (like clockwork, every 18 months!), she realized her true passion was helping others build and implement their own dreams. She's now been running her own company for over a decade, thriving on variety and new challenges.* She's a self-confessed “sponge of knowledge,” always learning, always curious. Anna's love of learning has led her down unexpected paths—from luxury travel to ad agencies to med-tech startups. She's not afraid to pivot, experiment, or start over if it means staying true to her values.Imagine being a part of a select community where you not only have access to our amazing podcast guests, but you also get a chance to transform your marketing and podcast into a growth engine with a human-centered, relationship-focused approach.That's exactly what you'll get when you join the Flywheel Nation Community.Tap into the collective wisdom of high-impact achievers, gain exclusive access to resources, and expand your network in our vibrant community.Experience accelerated growth, breakthrough insights, and powerful connections to elevate your business.ACT NOW – secure your spot and transform your journey today! Visit innovabiz.co/flywheel and get ready to experience the power of transformation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. 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Hey CX Nation,In this week's episode of The CXChronicles Podcast #259, we welcomed Joe Anderson, Senior Director - Head of CX & Digital Transformation at TaskUs based in New Braunfels, TX.TaskUs is a different breed of BPO. They are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Trust & Safety, AI Services, Risk + Response, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology - powered by ridiculously smart people.In this episode, Joe and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at TaskUs think through on a daily basis to build world class customer experiences.**Episode #259 Highlight Reel:**1. Leading AI-safety initiatives at TaskUs  2. Developing and leveraging AI-powered analytics for customers 3. Partnering with Decagon and Regal focusing on augmentation 4. Constant monitoring & analysis of customer interactions to fuel sales5. Leveraging playbooks & how-to guides to create incredible EX Click here to learn more about Joe AndersonClick here to learn more about TaskUsHuge thanks to Joe for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, & Zendesk) + they can learn more about our CX/CS/RevOps On-Demand services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Send us a textWe're diving deep into Design Thinking Japan's Future Signals 2025 research with two special co-hosts, two AI voices exploring the four critical trends reshaping how business gets done:

Earlier this spring, we had the chance to attend an incredible event in Washington, D.C., where we caught up with Akiima Price, co-founder and program advisor for Friends of Anacostia Park — an organization with a mission to enrich the lives of D.C. residents by preserving the park and connecting the surrounding communities to its restoration. We met Akiima at NatureFest, a lively week-long celebration during D.C. Public Schools' Spring Break that provides a safe, engaging space for kids and their families to explore nature, have fun and create lasting memories. From boat rides and scavenger hunts to roller skating and live animal encounters, the joy was infectious. This event was a wonderful reminder of how parks can nurture community and connection. After hearing Akiima speak at the 2024 NRPA Annual Conference, we were inspired by her commitment to restorative park engagement — a human-centered approach to environmental education and programming. One that focuses on a person's immediate environment and all the factors that contribute to it. In this episode, Akiima shares how her lived experience shapes her work and why centering humanity is crucial when building deeper relationships with nature and community. And, some very enthusiastic attendees, both kids and parents, shared with us why they appreciate NatureFest so much and all the things they learned. Tune in to learn: What restorative park engagement is and why it matters How NatureFest helps families build lasting memories in Anacostia Park Why meeting someone's basic needs is essential for deeper environmental engagement How lived experience and empathy drive Akiima's approach What it looks like to design nature programs with the community, not just for them And much more! Learn more: Friends of Anacostia Park

During the upcoming OWASP Global AppSec EU in Barcelona, Kate Labunets, a cybersecurity researcher focused on human factors and usable security, takes the stage to confront a disconnect that too often holds the industry back: the gap between academic research and real-world cybersecurity practice.In her keynote, “Outside the Ivory Tower: Connecting Practice and Science,” Kate invites practitioners to reconsider their relationship with academic research—not as something removed from their daily reality, but as a vital tool that can lead to better decisions, more targeted security programs, and improved organizational resilience.Drawing from her current research, Kate shares how interviews and surveys with employees reveal the hidden motivations behind the use of shadow IT—tools and technologies adopted without formal approval. These aren't simply acts of rebellion or ignorance. They reflect misalignments between human behavior, workplace needs, and policy communication. By understanding these mindsets, organizations can move beyond one-size-fits-all training and begin designing interventions grounded in evidence.This is where science meets practice. Kate's work isn't about generating abstract theories. It's about applying research methods—like anonymous interviews and behavior-focused surveys—to surface insights that security leaders can act on. But for this to happen, researchers need access, and that depends on building trust with practitioners.The keynote also raises a critical point about time. In industries like medicine, the gap between a published discovery and its application in the real world can be 15 years. Kate argues that cybersecurity faces a similar delay, citing the example of multi-factor authentication: patented in 1998, but still not universally adopted today. Her goal is to accelerate this timeline by helping practitioners see themselves as contributors to science—not just consumers of its outcomes.By inviting companies to participate in research and engage with universities, Kate's message is clear: collaboration benefits everyone. The path to smarter, more human-aligned cybersecurity isn't gated behind academic walls. It's open to any team curious enough to ask better questions—and brave enough to challenge assumptions.GUEST: Kate Labunets | Assistant Professor (UD1) in Cyber Security at Utrecht University | https://www.linkedin.com/in/klabunets/HOSTS:Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast [@RedefiningCyber] | On ITSPmagazine:  https://www.itspmagazine.com/sean-martinMarco Ciappelli, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining Society Podcast & Audio Signals Podcast | On ITSPmagazine: https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/marco-ciappelliSPONSORSManicode Security: https://itspm.ag/manicode-security-7q8iRESOURCESKate's Session: https://owasp2025globalappseceu.sched.com/event/1v86U/keynote-outside-the-ivory-tower-connecting-practice-and-scienceLearn more and catch more stories from OWASP AppSec Global 2025 Barcelona coverage: https://www.itspmagazine.com/owasp-global-appsec-barcelona-2025-application-security-event-coverage-in-catalunya-spainCatch all of our event coverage: https://www.itspmagazine.com/technology-and-cybersecurity-conference-coverageWant to tell your Brand Story Briefing as part of our event coverage? Learn More

TD SYNNEX Senior Vice President of Marketing Jessica McDowell works for a company that says "we're not in the B2B business. We're in the human-to-human business." While others are obsessing over AI automation and digital transformation, the most impactful leaders double down on something much more analog: genuine human connection. Her keys to unlocking the full potential of her teams? Giving people the room to fail fast, never getting too comfortable in the same role (including taking on the scariest moves) and aligning teams to your vision.

How AI can truly serve humanity? In this podcast hosted by EY Platform Operations Lead Justin Leibow, EY Lead Experience Strategist Jasmine Orange will be speaking on human-centered AI design and ethical technology development. Jasmine shares insights on creating AI experiences that prioritize diversity, inclusivity, and user needs, drawing from her extensive design background and academic research in human-computer interaction. Learn how designers and technologists can ensure AI enhances rather than replaces human potential.

Balancing AI Innovation with Human-Centered Healthcare: A CDO's Perspective Eric Smith shares how Memorial Hermann Health System is revolutionizing healthcare delivery through responsible AI implementation. Learn how their pioneering governance model ensures technology enhances rather than replaces human connection, while improving operational efficiency and patient outcomes across one of Texas' largest health systems. • Strategic AI governance is crucial for responsible healthcare innovation • Technology implementation must prioritize both operational efficiency and human connection • Successful digital transformation requires strong partnerships between clinical and technical teams • AI can enhance personalized care delivery while reducing administrative burden To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Host Jeremy C. Park talks with Dr. Joseph A. Michelli, an internationally sought-after speaker, bestselling author, and organizational consultant who highlights his new book, "All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement." The book currently is available for pre-purchase with a release date of May 13, 2025 by BenBella Books.Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. Some of his other books include "Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on ThrivingDuring the Toughest Challenges," "The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging," "Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way," "Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People," and "The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company." During the interview, Dr. Michelli shares his background as a consultant, focusing on delivering greater experiences for team members and customers, and how his work with One Medical led to the book. He discusses the evolution of healthcare technology, highlighting the role of Dr. Tom Lee, founder of One Medical, in developing a technology that enabled same-day appointments and improved patient experience. He emphasizes the importance of balancing technology with human interaction to enhance customer experience and drive efficiencies, and shares some examples from the book that have broad applications for all businesses and industries. Joseph emphasizes the need for technology to empower humans and not replace them, and carries that into some of the key takeaways for readers. He concludes by stressing the importance of safeguarding the soul of a brand amidst technological advancements.Visit https://www.josephmichelli.com to follow Dr. Joseph Michelli and order "All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement" on Amazon or your preferred online or local bookstore.

What if policies could actually feel like care?

Precision Talent Solutions specializes in recruitment for government contractors, says Co-Founder and President Jake Frazer. Their team focuses on placing cleared professionals in both CONUS and OCONUS roles—from C-suite executives to skilled trades. Guided by a human-centered philosophy and a structured LEAD process, they're committed to delivering consistent candidate feedback and a transparent hiring experience.4:22 What PTS does in the cleared community. 60% of their placements are professionals with security clearances.13:52 For video interviews, think about what you want to say, but don't write a script. Show some personality and do your research on the role, the company, and the industry. Find complete show notes at: https://clearedjobs.net/precision-talent-solutions-structured-hiring-podcast/_ This show is brought to you by ClearedJobs.Net. Have feedback or questions for us? Email us at rriggins@clearedjobs.net. Sign up for our cleared job seeker newsletter. Create a cleared job seeker profile on ClearedJobs.Net. Engage with us on LinkedIn, Facebook, Instagram, X, or YouTube. _

Welcome to the latest episode of the Teacher Fellows Podcast. Hosted by Ryan Rarick, an Education Pathway teacher and instructional coach, alongside the 2020 Utah Teacher of the Year, Lauren Merkley. This episode dives into the challenges of sustaining innovation in schools, focusing on the leadership framework called 'Portrait of a Leader.' Special guest Syd Young, Director of Teaching and Learning at KnowledgeWorks, breaks down the five key attributes essential for modern educational leaders. Learn how this framework supports professional growth and systemic change, paralleling the Portrait of a Graduate. Syd also highlights opportunities for educators to get involved and develop their leadership capabilities through programs like the Lead for Learners Network and the Emerging Leaders cohort. Don't miss this in-depth discussion designed to inspire and innovate your teaching practices. If you want more information, check out the links below!00:00 Introduction and Hosts' Welcome00:32 Today's Topic: Leadership in Education01:16 Introducing Our Guest: Syd Young02:52 Understanding the Portrait of a Leader06:35 Key Attributes of a Leader08:52 Practical Applications and Impact17:32 Opportunities for Educators20:13 Conclusion and TakeawaysGUEST ON EPISODE:Syd Young - Director of Teaching and Learning at KnowledgeWorksADDITIONAL RESOURCES:Check out KnowledgeWorksKnowledge Works Website Portrait of a Leader WebsitePortrait of a Leader PDFJoin the National Emerging Leaders CohortJune Start or December StartTwitter/X: @knowledgeworksFacebook: @knowledgeworksfoundationConnect with Syd YoungTwitter/X: @SydYoungUTLinkedIn: @SydYoungUT SOCIAL MEDIA CONNECTIONS: Want to be on the podcast? Fill out this form - Podcast Interview Survey Teacher Fellows Website: teacherfellows.orgLinkedin: Utah Teacher Fellows Twitter: @TeachFellowsPod or @HSG_UTInstagram: @TeacherFellowsPodcast or @hsg_utFacebook: @utahteacherfellowsprogramEmail us: socialmedia@hopestreetgroup.org PART OF THE SHOW Hosts:Lauren Merkley (@lmerkles) -- Taught AP English Language and Composition, Creative Writing in Granite School District, 2020 Utah Teacher of the YearRyan Rarick (@Coach_Rarick) -- Education Pathway Teacher for Washington Country School DistrictProduction Team:Kayla Towner (@mrstowner9) -- Technology Specialist and Product Manager for Utah Education Network (UEN)Info Drop Spokesperson:John Arthur (@9thEvermore) -- Co-Director of the Teacher Fellows, 6th Grade Teacher in Salt Lake School District, 2021 Utah Teacher of the Year, 2021 National Teacher of the Year Finalist.

How do you build genuine trust when AI-driven automation floods our lives? In this engaging episode of Leveraging Thought Leadership, I sit down with Ashley Faus, author of "Human Centred Marketing: How to Connect with Audiences in the Age of AI", to explore the irreplaceable role of authentic human connection in today's tech-heavy marketing landscape. Ashley argues that while AI can streamline content creation and amplify messaging, the core elements of trust—authenticity, empathy, and credibility—can only be forged through real human interactions. We discuss practical ways marketers can move beyond outdated funnel approaches, introducing Ashley's innovative "Content Playground" framework, designed to engage audiences dynamically rather than forcing them down a rigid path. Ashley also shares insights on her "Four Pillars of Thought Leadership," providing a clear structure for developing credible, authentic voices that stand out even in a crowded digital space. Highlighting real-world examples, Ashley demonstrates how AI often falls short in understanding nuanced human preferences and emotions, reinforcing the need for marketers to maintain strong, direct relationships with their audiences. Ultimately, she makes a compelling case for why embracing our human quirks and personal authenticity is essential for lasting audience connection in the AI era. Three Key Takeaways: • Human Connection is Irreplaceable: Despite the efficiencies AI can offer, true marketing success hinges on authentic human connection and trust—something automation simply cannot replicate. • Shift from Funnels to Playgrounds: Marketers should move away from rigid funnel-based approaches and instead adopt dynamic, audience-centric strategies, like Ashley's "Content Playground," which encourages organic exploration and engagement. • Authenticity Drives Thought Leadership: Building credibility in thought leadership requires authenticity and empathy, grounded firmly in genuine interactions and consistent personal voice, elements AI struggles to mimic convincingly. If you enjoyed Ashley's insights on human-centered marketing and building authentic trust in the age of AI, I highly recommend checking out Peter Winick's conversation with Bill Bice in Episode 157. Bill offers valuable perspectives on how data-driven content marketing and analytics can illuminate the customer journey, reinforcing Ashley's points on authenticity and meaningful audience connection. Together, these episodes provide a comprehensive view of modern marketing, blending human empathy with smart, strategic insights. Give it a listen!

Send us a textCoaching alternatively certified teachers? It's not about lowering expectations—it's about shifting the support.These educators bring deep content knowledge—but often need help breaking it down, planning it out, and managing the classroom chaos.You can't coach them like traditional first-years. Their path needs a different path forward.In this episode, Dr. Lisa Hall-Hyman shows why coaching alternatively certified teachers demands customized support that goes beyond the traditional first-year playbook.She shares the biggest coaching missteps, how to avoid overwhelming new teachers, and why celebrating small wins isn't fluffy—it's foundational.Listen in to learn how small wins, tailored support, and a flexible mindset build teacher efficacy that actually lasts.Head over to The Whole Educator to get free tools, training, and real-talk resources that move the work in a Human Centered way.Connect with Dr. Lisa on LinkedInLet's Stay Connected!Website | Instagram | Twitter | Linkedin | Facebook | Contact Us

QFF: Quick Fire Friday – Your 20-Minute Growth Powerhouse! Welcome to Quick Fire Friday, the Grow A Small Business podcast series that is designed to deliver simple, focused and actionable insights and key takeaways in less than 20 minutes a week. Every Friday, we bring you business owners and experts who share their top strategies for growing yourself, your team and your small business. Get ready for a dose of inspiration, one action you can implement and quotable quotes that will stick with you long after the episode ends! In this episode of Quick Fire Friday, host Amanda Jones interviews Linda Manaena, Co-CEO and Co-Founder of LeaderLab, a consultancy dedicated to helping leaders create psychologically safe and high-performing workplaces. Linda discusses how LeaderLab uses neuroscience and practical, evidence-based tools to support leaders in shifting from command and control to leading with clarity, courage, and connection. She emphasizes the importance of moving beyond compliance to foster genuine trust, inclusion, and well-being within teams. Linda also shares common ways leaders unintentionally undermine safety and the mindset shifts needed to build resilient cultures. A special highlight of the episode is Linda announcing her upcoming podcast, Meno Mojo, which blends sass, science, and shenanigans to explore the often-overlooked topic of menopause. Key Takeaways for Small Business Owners: Psychological Safety is Not Optional — Even for Small Teams: Linda debunks the myth that small businesses are “too small” to worry about psychological safety. Regardless of team size, creating a culture where people feel safe, heard, and valued is essential for productivity and well-being. Slow is Smooth, Smooth is Fast: Taking the time to build trust and safety within your team may feel slow initially, but it leads to smoother operations and faster results over time. Investing upfront in people yields long-term gains. Avoid the “Toughen Up” Trap: Old leadership mindsets like “just toughen up” are no longer effective. These attitudes can unintentionally harm team morale. Instead, leaders should focus on empathy, curiosity, and adapting to individual team member needs. Our hero crafts outstanding reviews following the experience of listening to our special guests. Are you the one we've been waiting for? Compliance and Culture Go Hand-in-Hand: Safety isn't just a compliance checklist—it's about culture. Leaders must balance legal responsibilities with a human-centered approach that empowers teams to thrive emotionally and psychologically. Leaders Can Undermine Safety Unintentionally: Common behaviors like micromanaging, rushing decisions, or dismissing ideas can quietly erode psychological safety. Awareness and better communication—like asking “What can I do differently to help you do your best work?”—go a long way. Leadership Starts With Self-Awareness: One of Linda's strongest messages is about personal responsibility: leaders must look inward and understand their own behaviors and triggers to lead with courage and connection. Unlearning outdated habits is key to better leadership. One action small business owners can take: According to Linda Manaena, one action a small business owner should take is to ask their team, “What can I do differently to make it easier for you to do your best work?” and then simply listen. Creating space for open, honest dialogue builds psychological safety and trust. This small yet powerful step helps leaders better understand their people and improve overall team performance. Do you have 2 minutes every Friday? Sign up to the Weekly Leadership Email. It's free and we can help you to maximize your time. Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.

AI continues to prove its potential to enhance human touch in an era where technology often feels like it's replacing it. Most leaders are finding out that instead of replacing, AI can enhance empathy, streamline communication, and strengthen donor relationships. Using AI thoughtfully can help people reduce time-consuming work, clarify complex messages, and personalize outreach in a way that truly resonates with donors. The promise of AI is not to replace us, but its ability to enhance our humanity.   Meet Peggy Maher, Vice President & Chief Development Officer, CHSLI and the St. Francis Hospital Foundation. Catholic Health is a $3 billion comprehensive healthcare system that serves the entire Long Island community. With a renowned career in fundraising, Peggy has held leadership positions at institutions including Stony Brook University, Columbia University, and the University of Arkansas in New York.   In today's conversation, Nathan and Peggy dive into the following topics regarding embracing AI with intention in the nonprofit landscape: leading with facilitation, from resistance to experimentation with AI, the benefits of voice technology, the importance of maintaining human connection, the balance between human connection and technological advancements, leadership responsibilities in adopting and using AI, and more.   HIGHLIGHTS [05:18] The potential of AI to imitate a human voice.   [12:43] Leadership, facilitation, and AI adoption.   [16:15] Embracing curiosity and activating the experimentation stage with AI.   [20:48] Moving from resistance to experimentation.   [27:08] NotebookLM and the benefits of voice technology.   [30:05] Maintaining human connection and trust in using AI.   [34:36] Balancing technological advancements with human connection.   [37:44] Keeping the relationships at the center of work.   [40:00] Leadership responsibilities of adopting and using AI.   [43:08] Showing impact through action.   RESOURCES  Connect with Peggy Maher  LinkedIn - linkedin.com/in/peggy-maher-a436772/   Connect with Nathan and Scott: LinkedIn (Nathan): ⁠⁠linkedin.com/in/nathanchappell/⁠⁠ LinkedIn (Scott): ⁠⁠linkedin.com/in/scott-rosenkrans⁠⁠ Website: ⁠⁠fundraising.ai/

In this heartfelt and thought-provoking conversation, host Susan Diaz sits down with Liat Horovitz - results coach, founder of Revival Retreats, and host of The Results Club Podcast - to explore what it really means to grow a business (and a life) in the age of AI without losing your humanity. With a background in big tech and marketing, Liat walked away from corporate life to pursue a more connected, values-led path. In this episode, she shares what it takes to make a bold leap - and how we can embrace AI without sacrificing the human essence that makes us impactful leaders.

When Technological Innovation Meets Human-Centered Experience   Shep interviews Joseph A. Michelli, professor of Service Excellence, speaker, organizational consultant, and best-selling author. He talks about his new book, All Business Is Personal, and how companies can blend technology with humanity to create personal connections and improve customer experiences. The case study Michelli uses throughout the book is One Medical, a perfect example of how to achieve the balance between technology and the human-to-human connections you want to make with your customers.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What are the benefits of combining technology with personal interaction in customer service?  What role does listening play in improving the customer experience?  How important is it for businesses to include digital and human touchpoints in customer interactions?  How does a seamless digital experience impact customer satisfaction and loyalty?  Why is emotional connection important in business?    Top Takeaways:    Technology, like apps and AI, makes life convenient for customers by allowing easy online scheduling or instant answers through chatbots. However, it is still the human connection that builds lasting relationships. The best businesses use tech to make things faster and simpler but always offer a human backup for when a customer needs a personal touch.  So many businesses continue to operate the same way because "that's how it's always been done." It is important to constantly ask why things are done a certain way and whether there's a better, more modern, or easier approach for customers.   Delivering a great customer experience is not just about satisfying customer needs. It's the best marketing a company can have.   People remember how you made them feel long after the transaction is over. Creating an emotional connection with your customers can transform a routine interaction into a memorable experience. Creating positive emotions through empathy, excitement, or delight builds loyalty and motivates customers to refer you to others.  Use Net Promoter Score as a guideline, not a vanity metric. While a high Net Promoter Score (NPS) can indicate customer satisfaction, the actual behavior of customers and the genuine referrals they make is what counts.   Train your employees to listen to what customers say, not just hear their words. Many businesses train their staff to communicate, but few teach them to listen deeply and with empathy. Listening well helps you understand how your product and services impact the customer's life and what it means to them.  Wow moments are not always over-the-top experiences. Going slightly beyond what's expected can create a big impact on customers. Small gestures such as remembering a customer's name or a personal preference can elevate a service experience from just fine to amazing.  Plus, Joseph shares how One Medical transformed healthcare by blending technology with personal service, creating a more convenient and customer-focused experience. Tune in!  Quote:   "There's a difference between personalization and a personal connection.”    About:    Joseph Michelli is a speaker and consultant renowned for his customer experience and leadership expertise. He has worked with global brands like  Starbucks, Mercedes-Benz, and The Ritz-Carlton Hotel. His latest book, All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement, is now available on Amazon.     Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Healthcare Digital Transformation Podcast · Damo Consulting – The Big Unlock – Podcast – Ep 160 – Rita Sharma In this episode, Rita Sharma, Chief Product Officer at Pager Health discusses how they are implementing generative AI in healthcare, focusing on trust, ease of adoption, and responsible data practices. Rita shares how consumers increasingly expect 24/7, human-like digital support and single point of contact to navigate the fragmented and often overwhelming healthcare system. She emphasizes that while the technology behind the generative AI is maturing rapidly, the real challenge lies in building trust—both within organizations and with consumers—particularly around the responsible data of use. Rita also talks about Pager's approach to responsible AI implementation, noting that internal alignment on governance, data security, and transparency is just as critical as the technology itself. Rita further highlights that successful adoption of generative AI is not just about innovation, but about creating a cultural alignment and fostering trust, ultimately ensuring personalized, streamlined care experiences for all. Take a listen.

How should global leaders govern artificial intelligence responsibly without stifling innovation? In this episode, Russell Wald, Executive Director at Stanford HAI, joins Peter High to explore how universities, policymakers, and industry must collaborate to keep AI human-centered. Wald shares takeaways from the AI Index, explains how China is narrowing the performance gap, and outlines why academic institutions are vital to ethical AI leadership. Key highlights include: HAI's concentric model of human-centered design The AI Index's global benchmarking methodology Why China is narrowing the frontier AI performance gap The pivotal role of public investment in universities How ethics reviews are embedded in HAI's research lifecycle

In the latest episode of One Vision — FinTech Fuse, Fabio Ardossi, founder of the House of AI, joins Theo to discuss the realities of AI implementation and the challenges of governance, and the crucial role of human-centric approach to AI. The conversation also touches on enterprise readiness, AI literacy and the issue of trust. What do we need to be mindful of as technology evolves? Is the future agentic? Tune in to gain insights into the evolving world of AI and its practical applications in business. Join in the conversation now. #AI #Innovation #ResponsibleAI #GenerativeAI

Policies aren't just paperwork—they're culture in action. In this episode of Gather at the Well, Lindsey Fuller and Marisol Pineda Conde invite us to rethink how policies are created—and more importantly, who they're really for.Together, they pull back the curtain on their own journey from outdated handbooks to building intentional, people-first policies rooted in trust, care, and collaboration. With warmth, wisdom, and a whole lot of heart, they break down a five-step process that transforms policy-making from a check-the-box task into a powerful tool for psychological safety and team well-being.You'll hear stories, real talk, and tangible steps to design policies that reflect your values, center lived experience, and actually support the humans behind the work. Whether you're growing a startup, leading a nonprofit, or shaping culture in your school, this convo will leave you equipped—and inspired—to build better, together.You'll walk away with:A five-step process for policy creationHow to balance organizational needs with human needsActionable strategies for policy implementation Episode Highlights: Defining Human-Centered Policies (02:18)The Importance of Policies in Organizations (03:44)Identifying Policy Gaps and Needs (06:08)Feedback Mechanisms for Policy Development (10:06)Challenges in Implementing Policies (13:45)Opportunities for Policy Improvement (16:19)Accountability and Leadership in Policy (19:31)Roadmap to Human-Centered Policy Creation (25:51)✨ Affirmations:I am an attuned listener and a responsive leader.When we know better, we do better.Even if I feel overwhelmed to tackle policy creation, I can take the first step by noticing what's needed and asking for help.I'm not alone. I don't have to do this on my own.I honor that feeling. I know it will pass.I honor my overwhelm. This moment can pass.I honor my self-doubt. This feeling will pass.

In this special episode of the Share PLM Podcast, Beatriz González and Jos Voskuil introduce the Share PLM Summit 2025, a unique event dedicated to exploring the human side of PLM transformations. Taking place in Jerez de la Frontera, Spain, the Summit will bring together leading voices in digital transformation, change management, and PLM to discuss how organizations can drive real value by focusing on people, not just technology. In this episode, we'll share: ⚉ Why we decided to launch the Share PLM Summit and what makes it different ⚉ Highlights of the agenda: keynote speakers, interactive workshops, and panel discussions ⚉ How the event will help professionals bridge the gap between technical implementation and human adoption ⚉ How you can participate and be part of this new community-driven movement in PLM If you're passionate about creating meaningful, lasting change in PLM, we would love to have you with us. Learn more and register here: https://shareplm.com/the-share-plm-summit-2025/CONNECT WITH SHARE PLM:⚉ Website: https://shareplm.com/ Join us every month to listen to fascinating interviews, where we cover a wide array of topics, from actionable tips, to personal experiences, to strategies that you can implement into your PLM strategy.If you have an interesting story to share and want to join the conversation, contact us and let's chat. We can't wait to hear from you!

Employers should treat obesity as a chronic condition and support holistic programs that manage costs and provide ongoing GLP-1 support. In this episode, Dr. Stanley Crittenden, Chief Medical Officer at Quantum Health, discusses how his organization is driving change in healthcare delivery through navigation, technology, and a human-centric approach. He shares insights into Quantum Health's commitment to improving the member experience and clinical outcomes by addressing the complexities of healthcare and integrating AI technologies into their navigation approach. Dr. Crittenden also highlights the importance of pharmacy management, particularly in the rising cost of specialty medications and GLP-1s, and how Quantum Health is helping employers manage these challenges while prioritizing member well-being. Tune in to learn how Quantum Health is transforming healthcare through navigation, technology, and a focus on the whole person! Resources: Connect with and follow Dr. Stanley Crittenden on LinkedIn. Learn more about Quantum Health on their LinkedIn and website.

In the latest episode of One Vision — FinTech Fuse, Fabio Ardossi, founder of the House of AI, joins Theo to discuss the realities of AI implementation and the challenges of governance, and the crucial role of human-centric approach to AI. The conversation also touches on enterprise readiness, AI literacy and the issue of trust. What do we need to be mindful of as technology evolves? Is the future agentic? Tune in to gain insights into the evolving world of AI and its practical applications in business. Join in the conversation now. Hosted on Acast. See acast.com/privacy for more information.

This episode of AI Product Builders is a must-listen. I'm joined by Ovetta Sampson, founder of Right AI and one of the sharpest minds in the AI and design space. With a career that spans leadership roles at Google, Capital One, and IDEO, Ovetta brings a powerful, context-driven lens to the hype around generative AI.We get into:* Why she left Google to build Right AI* The risks no one's talking about in AI product development* What MoviePass, the Black Death, and Silicon Valley have in common* The real environmental and economic costs of running LLMs* What design leaders need to unlearn now* Her “Mindful AI” framework for building responsible, people-first experiences* Why systems thinking beats wireframes, and what it really takes to design for the future Ovetta breaks it all the way down, history, economics, tech, and the human cost of innovation. This one's part philosophy lesson, part design critique, part wake-up call.Timestamps02:09 Origins of Ovetta's company Right AI05:15 Moving fast and breaking things...again10:20 The risks of funding with no business models18:56 Enviornmental sustainability30:18 Principles of building a responsible experience34:01 What's top of mind for design leaders?43:24 ClosingMentions* Right AI* LinkedIn - Follow her on LinkedIn for hot takes and sharp truths* The Philosopher's Zone (Podcast) – She references a philosophy podcast about the Dark Ages* Gutenberg & the Printing Press – Used as a metaphor for today's AI hype* MoviePass – Referenced extensively as an analogy for unsustainable business models* Black Death / Plague – Referenced in historical parallel to today's societal resetFollow Harrison Wheeler and Technically Speaking* Newsletter* LinkedIn* YouTubeTechnically Speaking is where I share reflections, insights, and conversations to help you lead with confidence, clarity, and community. Are you looking to level up your design leadership and management craft? Spend an hour with me for personalized 1:1 coaching to help you thrive in your role. Get full access to Technically Speaking at technicallyspeakinghw.substack.com/subscribe

In this thought-provoking episode of Agents of Nonprofit, I sit down with Elena Yunusov, founder of the Human Feedback Foundation and former AI advocate at RBC's Borealis AI lab. Together, we explore the crucial role nonprofits can play in steering artificial intelligence toward ethical, responsible, and human-centered outcomes.Topics We Cover:Why Elena left corporate AI to start the Human Feedback FoundationHow nonprofit organizations can shape the future of ethical AIThe flawed logic behind data hoarding and the AGI obsessionThe “tobacco industry” warning for irresponsible AI developmentWhat responsible AI really means beyond nice-sounding principlesWhy “humans in the loop” is more than just a safety net—it's a necessityHow Human Feedback Foundation mentors students to build values-first techThe hidden dangers of synthetic data and AI's impact on human relationshipsTo Learn More and Connect with Elena:Elena Yunusov on LinkedInHumanFeedback.ioSupport the show

Mark Schaefer is a globally recognized marketing futurist, bestselling author of Marketing Rebellion and The Content Code, and host of the top-ranked Marketing Companion podcast. He's also a keynote speaker and trusted strategy consultant to some of the world's leading brands. In this episode, Mark joins the Duct Tape Marketing Podcast to discuss his latest book, Audacious: How Humans Win in an AI Marketing World. He shares powerful insights on why human-centered marketing is the antidote to AI saturation and how bold, creative branding, emotional connection, and shared experiences are reshaping modern marketing strategy. If you're looking to stand out in the age of automation, this episode is your roadmap. Today we discussed: 00:00 Opening 00:09 Introducing Mark Schaefer 00:59 Where Do Humans Fit in an AI Dominated World? 04:09 A World Without Shared Experiences 07:00 How to Out-Human AI 09:44 Embracing Every Day Awe 13:08 How AI is Changing Consumer Behavior 17:25 Story of the Book Cover 19:17 Start with Wrong Rate, Review, & Follow If you liked this episode, please rate and review the show. Let us know what you loved most about the episode. Struggling with strategy? Unlock your free AI-powered prompts now and start building a winning strategy today!

In this episode, you'll discover why The Anthropocene Reviewed by John Green resonates so deeply with readers. Through a series of insightful, nostalgic, and often hilarious essays, Green reviews everything from Halley's Comet and Diet Dr Pepper to scratch-and-sniff stickers and Liverpool soccer games. His reflections turn the ordinary into something extraordinary, offering moments of humor, heartbreak, and wonder. He wrote during the covid pandemic and makes you appreciate newly the challenges of connecting with others during times of separation. We discuss the essays we might write to review our own lives—the fleeting experiences, vivid memories, and quiet moments that have shaped our world. Green's unique format invites you to do just that: to pause, reflect, and assign meaning to what might otherwise go unnoticed. The Anthropocene Reviewed is a book that makes you laugh out loud and, at times, cry. It's a tender, funny, and profoundly human read—one that stays with you long after the last page. If you haven't picked it up yet, this episode might be just the push you need.

It's no secret that artificial intelligence is reshaping the future of work. But one question looms large: will AI strip us of our humanity—or help us become more of who we're meant to be? As technology accelerates, it's easy to fear that empathy, connection, and self-awareness will fall behind. But what if the secret to thriving in the age of AI is not rejecting it—but learning how to pair it with something deeply human?In this episode of the Happiness Squad Podcast, Ashish Kothari and Rasmus Hougaard, Managing Partner of Potential Project and best-selling author of More Human, explore how leaders can use AI not to replace their humanity—but to amplify it.Rasmus Hougaard is the author of Compassionate Leadership and The Mind of the Leader, and has been recognized by Thinkers50 as one of the world's top leadership thinkers. He coaches C-suite leaders at global companies like IKEA, Accenture, and Unilever, and regularly writes for Harvard Business Review and Forbes.Things you will learn in this episode:• The Power of Common Humanity• How AI Can Make Us More Human• The Human Operating Model: Awareness, Wisdom, Compassion• Leaders Must Set Context, Not Just Deliver Content• Meditation as the Antidote to AI Overload• How to Develop the Beginner's Mind• Compassion in Action: Doing Hard Things in a Human Way• The Inner and Outer Technologies of LeadershipTune in now and discover how you can lead not just with your head, but with your heart, in an AI-powered world.Resources: ✅• Potential Project: https://www.potentialproject.com/ • Vipassana Meditation: https://www.dhamma.org/ • Quote by Zen master Shunryu Suzuki"In the expert's mind, there are few possibilities. In the beginner's mind, there are many."Books: ✅• More Human: How the Power of AI Can Transform the Way You Lead by Rasmus Hougaard and Jacqueline Carter: https://a.co/d/d8UtOdZ • Compassionate Leadership: How to Do Hard Things in a Human Way by Rasmus Hougaard and Jacqueline Carter: https://a.co/d/cVDrtl8 • A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas by Warren Berger: https://a.co/d/0pGLBlK • Hardwired for Happiness by Ashish Kothari: https://a.co/d/fybNBNK

In this episode of HR Like a Boss, host John Bernatovicz is joined by leadership and HR expert Dr. Mike Horne, author of The People Dividend. Together, they explore the shifting role of human resources as a force for alignment and engagement in today's organizations. From executive conflict resolution to the challenges of promoting technical experts into leadership roles, Mike shares how organizations can thrive by embracing humanistic values and purpose-driven leadership. Whether you're in HR, OD, or executive leadership, this episode offers grounded wisdom for creating high-impact, people-centered workplaces.ABOUT MIKE HORNEMike Horne, Ph. D., is a highly experienced global corporate human resources and organization development leader, distinguished executive coach, best-selling author, and sought-after speaker. He is dedicated to empowering aspiring leaders, executives, and teams to navigate transitions, excel in new roles, and increase their effectiveness and influence. He hosts The People Dividend Podcast, which ranks in the top 10% of all podcasts globally. Previously, for nearly three decades, Dr. Horne held pivotal human resources and organization development roles, including the Head of Human Resources for Gilead Sciences' Research Division, Global Leader of Talent and Development for Brocade, and Head of Organization Development for Genentech. Before these positions, he served 15 years in human resources leadership roles for Nortel Networks, Marriott International, Towers Watson, and NLRB. He is the chairperson for the graduate Human Resources and Leadership Studies programs at Golden Gate University in San Francisco. In November 2024, Dr. Horne released The People Dividend: Leadership Strategies for Unlocking Employee Potential, which outlines the “people dividend” philosophy and identifies key areas for investment, such as building trust, encouraging motivation, ensuring open communication, retaining employees, making better decisions, and enhancing the organization's reputation. He is also the author of Integrity by Design: Working and Living Authentically, which calls readers to their higher purpose and to the aspiration to work and live authentically.

On this episode of Human Centered, host Nick Brunker welcomes Jason Gaikowski, VML's Chief Transformation Officer, to explore how AI is transforming creativity in marketing. Jason describes our industry's "engagement addiction" as creating "junk food for the soul" and argues we're experiencing an "event horizon" - a profound shift comparable to the industrial revolution. They discuss how AI might democratize creativity beyond creative departments, why questions will become more valuable than answers in an AI world, and the imperative to ensure machines work for us rather than the reverse. This conversation challenges us to reimagine our relationship with technology and rediscover creativity's true purpose: improving people's lives rather than simply driving engagement metrics.Also be sure to check out Jason's new podcast, The Opinion Party!

Hoyt Mann joins the show to unpack how artificial intelligence is changing the game for title companies. From boosting operational efficiency to enhancing client communication, he shares real-world use cases and lessons learned from decades in the industry. If you've ever wondered how to embrace automation without losing the human touch, this episode delivers clarity, strategy, and inspiration.   What you'll learn from this episode How smart chatbots are saving title companies thousands of calls and emails The real difference between human connection and data transmission and why both matter Practical ways to automate repetitive tasks while maintaining strong client relationships Why resisting innovation could cost you talent and market share The future of AI in title: From predictive analytics to transforming operational models   Resources mentioned in this episode Good to Great by Jim Collins | Hardcover and Kindle Dare to Lead by Brené Brown | Paperback, Hardcover, and Kindle RamQuest Resware SoftPro Settlor Qualia   About Hoyt MannAs the President and Co-Founder of Alanna.ai, Hoyt Mann brings over 30 years of experience in the computer software industry, with a strong focus on customer service, support, and artificial intelligence (AI). He is passionate about driving the next wave of innovative customer communication tools for title companies, leveraging the power of conversational AI and natural language processing. With a background in business computer information systems, software engineering, and technical evangelism, Hoyt has led and developed multiple successful software projects and teams using agile methodologies and industry best practices. He has also built and maintained strong partnerships with clients, vendors, and stakeholders, consistently delivering high-quality products that align with client needs and expectations. Through Alanna.ai, Hoyt aims to empower title companies to elevate their customer experience, operational efficiency, and overall profitability.   Connect with Hoyt Website: Alanna.ai    Connect With UsLove what you're hearing? Don't miss an episode! Follow us on our social media channels and stay connected. Explore more on our website: www.alltechnational.com/podcast Stay updated with our newsletter: www.mochoumil.com Follow Mo on LinkedIn: Mo Choumil Stop waiting on underwriter emails or callbacks—TitleGPT.ai gives you instant, reliable answers to your title questions. Whether it's underwriting, compliance, or tricky closings, the information you need is just a click away. No more delays—work smarter, close faster. Try it now at www.TitleGPT.ai. Closing more deals starts with more appointments. At Alltech National Title, our inside sales team works behind the scenes to fill your pipeline, so you can focus on building relationships and closing business. No more cold calling—just real opportunities. Get started at AlltechNationalTitle.com. Extra hands without extra overhead—that's Safi Virtual. Our trained virtual assistants specialize in the title industry, handling admin work, client communication, and data entry so you can stay focused on closing deals. Scale smarter and work faster at SafiVirtual.com.

In this inspiring episode of the CX Goalkeeper Podcast, Luke Jamieson shares his bold vision for the future of work, customer experience, and employee engagement. From human-centered organizations to the power of authenticity and observability in CX, Luke's energy, ideas, and real-life stories will challenge the way you think about leadership, workplace culture, and recognition.About the GuestLuke is one of the top global influencers and thought leaders on cx, employee engagement and the future of work. What made him this influencer? His rebellious, unconventional approaches, high energy, and creativity. Often referred to as the CX Larrikin he is an inspiring and refreshing keynote speaker, podcaster and blogger who's been featured in numerous publications including The Wall Street Journal and The Australian. He studied design thinking at D.school, Stanford University, is a certified LEGO® Serious Play® facilitator and the co-host of the wildly popular gameshow-like series Twenty20ish.Relevant Linkshttps://www.linkedin.com/in/luke-jamieson/https://www.youtube.com/@GdayLukeJamiesonThe Top 3 Key LearningsAuthenticity drives connection. Being unapologetically yourself builds stronger relationships with teams and customers.Friction impacts both CX and EX. Removing it boosts satisfaction across the board, whether for a customer at 11 PM or an employee with a mic issue.Appreciation is the future of engagement. It's not about prizes—it's about seeing and valuing every contribution in the workplace.Chapters00:00 Introduction and Guest Welcome00:57 Luke Jameson's Background and Passion01:56 The 2020ish Project04:02 Values Driving Professional Life06:12 Future of Work and Flexibility10:24 CX Observability and Frictionless Experiences17:36 Senses of Engagement and Recognition24:35 Future Predictions and Closing RemarksKeywordscustomer experience, employee engagement, CX observability, future of work, flexible workplace, hybrid work, appreciation in the workplace, human-centered organizations, Luke Jamieson, Gregorio Uglioni, CX podcast, sense of engagement, reducing friction, workplace culture, reward and recognition, authenticity in leadershipWe'd love to hear from you! What was your biggest learning from this episode? Leave a comment, connect with us, or share the episode with your team!Apple Podcast: https://apple.co/3qYr4nh Spotify: https://bit.ly/3GhCGXeCXGK

Imagine a world where product teams collaborate with security teams. Where product designers can shadow their security peers. A place where security team members believe communication is one of the most important skillsets they have. These are key attributes of human-centered security—the type of dynamics Jordan Girman and Mike Kosak are fostering at Lastpass.In this episode, we talk about:What cross-disciplinary collaboration looks like at Lastpass (for example, a product designer is shadowing the security team).A set of principles for designing for usable security and privacy.Why intentional friction might be counterintuitive to designers but, used carefully, is critical to designing for security.When it comes to improving security outcomes, the words you use matter. Mike explains how the Lastpass Threat Intelligence team thinks about communicating what they learn to a variety of audiences.How to build a threat intelligence program within your organization--even if you have limited resources.Jordan Girman is the VP of User Experience at Lastpass. Mike Kosak is the Senior Principal Intelligence Analyst at Lastpass. Mike references a series of articles he wrote, including “Setting Up a Threat Intelligence Program From Scratch.” 

About Dr. Stanley Crittenden:Dr. Stanley Crittenden is the Chief Medical Officer at Quantum Health. He is a board-certified nephrologist and internal medicine doctor with an unwavering focus on clinical excellence and a deep passion for improving the healthcare system. He has extensive experience in managed care, having held leadership positions at Humana, Anthem, and Evergreen Nephrology prior to joining Quantum Health.Things You'll Learn:Quantum Health is focused on human-centered navigation, enhanced by AI, to improve member engagement, operational efficiency, and employer value.The organization utilizes predictive analytics and real-time intercept technology to proactively intervene and improve clinical outcomes.Quantum Health's premier pharmacy product suite provides pharmacy-trained pharmacists who analyze clinical records to ensure members receive the right care at the right time while being cost-conscious.Quantum Health is helping employers navigate the complexities of GLP-1s by taking a holistic approach that considers the whole person, including their health coaching needs, diet, exercise, and lifestyle changes.Employers should recognize obesity as a chronic problem and embrace holistic programs that not only control inappropriate utilization but also provide ongoing support for members using GLP-1s.Resources:Connect with and follow Dr. Stanley Crittenden on LinkedIn.Learn more about Quantum Health on their LinkedIn and website.

What does it really mean to feel seen by an AI?In this episode of The Augmented Life, Michael Tiffany is joined by Keri Rich, VP of Product at Lucidworks, to unpack one of the thorniest challenges in AI: how to personalize experiences without making users feel stalked.Together, they explore:They also go deep on the unexpected challenges of building agentic products, tuning retrieval systems for personality, and why the real magic lies in designing systems that feel human… but not too human.If you're thinking about the future of AI, product leadership, or just want to understand where personalized tech is heading next—this one's for you.

Visit our Substack for bonus content and more: https://designbetterpodcast.com/p/heidi-trost Designing a good security experience is hard. Every time we run into one of those security captchas that requires you to “identify all the motorcycles” in the tiled images, we want to give up and surrender to our robot overlords…or throw our laptop out the window. Our guest today, Heidi Trost, just published a book called Human-Centered Security: How to Design Systems That Are Both Safe and Usable. In the book, Heidi aims to help people who are “tired of hearing things like ‘humans are the weakest link' and instead want to focus on designing more secure, more resilient systems.” In our conversation, we spoke with Heidi about the metrics we can use to measure the quality of the security experience, why the login/password recovery is so broken—even for companies that are good at UX design—and some ways to approach user testing for security. Bio Heidi Trost is a UX leader who helps cross-disciplinary teams improve the security user experience. With a background in UX research, Heidi does this by helping teams better understand the people they are designing for, as well as the security threats that may impact people and systems negatively. Heidi is also the host of the podcast, Human-Centered Security, where she interviews security experts and people who design for the security user experience. *** Premium Episodes on Design Better This ad-supported episode is available to everyone. If you'd like to hear it ad-free, upgrade to our premium subscription, where you'll get an additional 2 ad-free episodes per month (4 total). Premium subscribers also get access to the documentary Design Disruptors and our growing library of books, as well as our monthly AMAs with former guests, ad-free episodes, discounts and early access to workshops, and our monthly newsletter The Brief that compiles salient insights, quotes, readings, and creative processes uncovered in the show. Upgrade to paid *** Visiting the links below is one of the best ways to support our show: Masterclass: MasterClass is the only streaming platform where you can learn and grow with over 200+ of the world's best. People like Steph Curry, Paul Krugman, Malcolm Gladwell, Dianne Von Furstenberg, Margaret Atwood, Lavar Burton and so many more inspiring thinkers share their wisdom in a format that is easy to follow and can be streamed anywhere on a smartphone, computer, smart TV, or even in audio mode. MasterClass always has great offers during the holidays, sometimes up to as much as 50% off. Head over to http://masterclass.com/designbetter for the current offer. Thuma: We're the sort of people who can't help but get lost in the details of creating a beautiful living space. A well designed home is a sanctuary for creative thinking. For those who revel in crafting a beautiful living space, Thuma offers modern furniture that transforms your home into a sanctuary for creative thinking.

In a world that is so preoccupied with assigning blame instead of looking inward, quantitative data provides a fact-focused reprieve, especially when paired with a human-centered approach to data equity. Today, we are joined by Heather Krause, a cross-sector thought leader and speaker on data equity issues with a cutting-edge approach to project design, data collection analysis, reporting, and visualization. As its founder, Heather begins by detailing the work of We All Count before explaining why quantitative data cannot be ignored no matter what circumstance. We learn about the burdens of responsibility of how data is understood and processed, how to change our biased mindsets around data and numbers, the importance of art and creativity in numbers, and why there's a need to think more critically about quantitative data and approach it from a human-centered perspective. We also gain insight into the impact We All Count is having in the communities it serves, the value of threading the needle back to find the source of information (or, in our case, the formula), where AI fits in, and all the things that bring Heather Krause joy while she's at work. Finally, here's some good news for all Joyriders: Official Public Health Joy Podcast merchandise is now available on our website! Thanks for listening, see you next time.  Key Points From This Episode:Data Scientist Heather Krause explains who she is and what she does. [01:21]The ins and outs of the organization she founded – We All Count. [03:57]Recognizing that you're the problem by societal constructs and how to move forward. [06:19]Why stats and numbers are always important, regardless of how we feel. [09:16]Art therapy: why numbers are art, and being more creative in teaching and learning. [13:12]The importance of unlearning our fear of numbers and data. [17:45]Thinking more critically and doing so from a human-centered perspective. [23:30]More details on the overall impact of the work being done at We All Count. [25:02]Why it matters to understand who designed the formula and a quick look at AI. [29:38]Heather describes all the things that bring her joy at work. [35:48]It's time to get your official Public Health Joy Podcast merchandise; now available on our website! [38:26]If you enjoyed this episode, please subscribe, rate and, leave a review! For more transcripts, show notes,and more visit: https://joyeewashington.com/public-health-joy-season-4/ 

In episode 41, we welcome behavioral scientist, psychologist, and futurist Aaron McEwan. Aaron discusses how the pandemic has fundamentally reshaped our relationship with work, marking a pivotal moment that underscores the importance of empathy and human-centered leadership within organisations. Aaron and I discuss: The tension between organisational demands and the qualities of great human-centred leadership The role of empathy in leadership What AI really means for the future of work Annette Sloan and I sum-up the three biggest takeaways from my conversation with Aaron, and we answer a listener's question from Helen who wants to know what to do about her narcissistic boss. Tune in to learn how to navigate craft human-centred organisations, cultures, and leadership in the workplace. Get in touch: Cathal@betteratwork.com.au or betteratwork.net Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: betteratwork.net/contact-us/ Get the newsletter: betteratwork.net About Guest Aaron McEwan is a behavioral scientist, psychologist, and futurist, and was recently named a Top 100 Global HR Influencer and one of five HR Leaders to Follow in 2022. As VP, Research & Advisory for Gartner’s HR Practice, Aaron provides strategic advice to the world’s leading companies on the future of work and talent, and helps leaders execute critical business objectives through the application of evidence-based HR and talent management practices and manage their most critical relationships across the C-suite and Board. He believes that great ideas, backed by rigorous science, have the power to unlock the potential of individuals, organisations, and the world. Six Pillars - we also feature the excellent work from Brian Comly in this episode also, check out the article mentioned here See omnystudio.com/listener for privacy information.

In this episode, we explore the power of design thinking in shaping the future of universities. Our guest, Laura McBain, shares insights on how this human-centered, iterative approach to problem-solving is transforming higher education—making it more innovative, inclusive, and community-driven. From enhancing teaching and research to forging stronger connections with local communities, design thinking is redefining how universities address real-world challenges. Laura is a designer, adjunct professor, and Managing Director at the Stanford d.school. She specializes in professional education and strategic partnerships, working with companies, nonprofits, and philanthropic institutions to harness design as a catalyst for innovative transformation. Additional Resources Stanford d.school: https://dschool.stanford.edu/  

Tracy Marlowe champions the power of women. In 2008, with a newborn at home, she founded Creative Noggin, a fully remote advertising agency designed to empower women with fulfilling careers while balancing family life. She believes a supportive, women-centric culture drives success—for employees, clients, and the world. Under her leadership, Creative Noggin has grown from $100K in first-year sales to over $7M, proving that a human-centered workplace benefits both people and business. CONNECT WITH HER https://www.creativenoggin.com Subscribe to this channel now! https://www.youtube.com/user/lunidelouis/?sub_confirmation=1 ---------------------------------------------------- Join our exclusive Facebook group @ https://www.facebook.com/groups/339709559955223 --------------------------------------------------- Looking for accountability to do your morning routine -- join us tomorrow morning, it's FREE: https://bestmorningroutineever.com/ ----------------------------------------­­­­­­­-------------

On this episode of Human Centered, host Nick Brunker welcomes Dave Altis, Chief Experience Design Officer at VML, to explore the future of websites. As AI and Web3 technologies rapidly evolve, they discuss the limitations of current platforms and the impending shift towards agent-driven, hyper-personalized experiences. Dave shares insights on how brands can navigate this transition, from embracing AI-powered content delivery to designing for emotional connection in an increasingly automated world. They discuss the changing expectations of consumers and the role of storytelling in the age of AI. Get ready to rethink the future of websites and how they'll shape the way we interact with brands online.

In this episode of SuperPath, Jimmy interviews Ashley Faust, Head of Lifecycle Marketing Portfolio at Atlassian. They discuss Ashley's role, her journey at Atlassian, the intricacies of lifecycle marketing, and the importance of content in various marketing functions.This episode is brought to you by our friends at Tenspeed. Use this link to schedule a time to learn more, and don't forget to mention "SUPERPATH" to receive an exclusive offer of $1,000 off your first month.Unlock the secrets to restoring consumer trust and creating impactful marketing journeys with "Human-Centered Marketing" - use code KOGANPAGE20 for an exclusive discount!************************Useful Links:Website: https://www.atlassian.com/Ashley on LinkedIn: https://www.linkedin.com/in/ashleyfaus/************************Stay Tuned:► Website: https://www.superpath.co/► YouTube: https://www.youtube.com/@superpath► LinkedIn: https://www.linkedin.com/company/superpath/► Twitter: https://twitter.com/superpathco************************Don't forget to leave us a five-star review and subscribe to our YouTube channel.

In this week's rebroadcast from Season 8, we ask an important question: How should your organization thoughtfully adopt artificial intelligence (AI) in ways that enhance instead of displace the human workforce? Carrie sits down with SHRM's George Rivera, a person uniquely qualified to take on these questions as we look out on the horizon toward the future of work.“AI plus HI equals ROI,” says George Rivera, Senior Vice President of SHRM Enterprise Solutions, "The magic lies in working together. And, frankly, it's not just us that believe it. If you really look back at any of the AI advancements we've had over the last 20 or 30 years, that concept has always shined through."Rivera stresses the importance of aligning an organization's AI strategy with its culture. Rather than wholesale technology replacement of workers, Rivera advocates an "augmented intelligence" approach where AI supplements and supports employees. "We believe every organization has a unique culture to them and so each organization has to determine how AI is going to play and should play a role within that culture."Key themes discussed in this wide-ranging conversation include using AI ethically, with Rivera noting the risk of perpetuating bias and emphasizing customizing implementation around an organization's unique culture. Rivera also talks about how AI can increase productivity and strengthen relationships by streamlining tedious tasks and providing insights into employee engagement. Additionally, he covers how AI can reinforce skills training and institutional knowledge, acting as a tool to augment human intelligence. Rivera shares valuable perspective on both the promise and pitfalls of workplace AI. He advocates thoughtful adoption focused on enhancing human potential. Organizations must approach AI as a tool, not a panacea, and remain vigilant about its risks. "Ultimately, we find that it's important for organizations to be good stewards of their capital and make sure that they're getting the best impact or the best out of their employees that they possibly can."This is just part one of Carrie's conversation with George Rivera. Our great thanks to him, and the SHRM team, for making this set of conversations possible.Sponsor: SHRMSHRM provides solutions for 95% of Fortune 500 companies to transform talent management, accelerate executive development, elevate workplace culture, and build inclusive workplaces. SHRM promotes diversity, equity, inclusion, and belonging while advancing women leaders to construct better workplaces. Mission Partners routinely consults SHRM first when facing HR and best practice challenges and we're thrilled to be able to work with SHRM as the sponsor of this week's episode. Learn more at SHRM.org. (00:00) - We're on a break! (00:43) - Welcome to Mission Forward (04:47) - AI in the Workplace (09:43) - SHRM's Latest Research (12:04) - AI, Biases, and Equity (15:37) - Four Ways Companies can Benefit from AI (23:02) - Resources ... and a cinematic call to action

Michele Elam, the William Robertson Coe Professor of Humanities in the English Department at Stanford University and a Race and Technology Affiliate at the Center for Comparative Studies in Race and Ethnicity, joins Behind the Tech to discuss her journey and work. Michele shares her unique path from a humanities background to engaging with technology and AI, influenced by her father's career as an astronautics engineer.  In this episode, Michele and Kevin explore the intersection of humanities and technology, discussing the importance of interdisciplinary collaboration and the ethical considerations of AI. They delve into Michele's work at the Institute for Human-Centered Artificial Intelligence at Stanford, where she represents arts and diversity perspectives. The conversation also touches on the cultural status of arts versus technology, the impact of storytelling in shaping cultural imagination, and the evolving education of engineering students to include social and ethical questions.   Kevin and Michele reflect on the balance between deep expertise and broad curiosity, the role of arts in technology, and the importance of integrating different perspectives to address complex societal issues. They also discuss the significance of tradition and innovation, drawing insights from Kevin's recent trip to Japan where he observed the coexistence of advanced technology and centuries-old crafts.  Michele Elam  Kevin Scott    Behind the Tech with Kevin Scott    Discover and listen to other Microsoft podcasts.    

Fei Fei Li (The Worlds I See: Curiosity, Exploration, and Discovery at the Dawn of AI) is a computer scientist, co-director of the Stanford Institute for Human-Centered Artificial Intelligence, and is considered by many to be the godmother of AI. Fei Fei joins the Armchair Expert to discuss her initial reluctance to tell her personal story as a part of her book on AI, starting a laundromat with her parents to support themselves, and the high school teacher that changed the course of her life. Fei Fei and Dax talk about how math is the closest thing there is to magic, why being fearlessly stupid is sometimes the best asset you can have, and the reason her north star is asking the audacious question. Fei Fei explains her perspective on the tech-lash, why there is so much humanness in everything we do in technology, and how essential it is to put dignity into how we both create and govern AI.Follow Armchair Expert on the Wondery App or wherever you get your podcasts. Watch new content on YouTube or listen to Armchair Expert early and ad-free by joining Wondery+ in the Wondery App, Apple Podcasts, or Spotify. Start your free trial by visiting wondery.com/links/armchair-expert-with-dax-shepard/ now.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.