Podcasts about supportninja

In this episode of the Wise Decision Maker Show, Dr. Gleb Tsipursky speaks to Craig Crisler, CEO of SupportNinja, aligning Gen AI with customer experience.You can learn about SupportNinja at https://www.supportninja.com/

In this episode of the Wise Decision Maker Show, Dr. Gleb Tsipursky speaks to Craig Crisler, CEO of SupportNinja, about why talent will flock to remote-friendly companies.You can learn about SupportNinja at https://www.supportninja.com/

  Are businesses overestimating the ROI of AI while underestimating the power of strategic outsourcing? With AI adoption costs soaring to $5 billion globally, companies are grappling with rising budgets and uncertain returns. High-profile cuts at organizations like Intel illustrate the mounting pressures to fund AI initiatives. Meanwhile, a significant shift in business priorities is underway, as "growth at all costs" gives way to a sharper focus on profitability and sustainability. In this episode, I'm joined by Craig Crisler, CEO of SupportNinja, to explore how outsourcing is evolving from a cost-cutting fallback to a cornerstone strategy for achieving growth in challenging economic times. Craig shares insights into how sustained interest rates, reduced venture capital funding, and slowing growth rates are reshaping talent strategies. He breaks down myths and misconceptions about outsourcing and reveals why it should no longer be viewed as a reactive measure but as a proactive tool for scalability and resilience. Craig also delves into his leadership philosophy, one that champions empathy-informed decision-making and "value-centric relationships" in the workplace. Drawing from 20+ years in operational excellence, Craig highlights how modern outsourcing partnerships can unlock long-term success for businesses navigating the complexities of today's economy. Are businesses ready to embrace outsourcing as a strategic ally in scaling for the future? And how can leaders balance efficiency with meaningful investment in relationships and talent? Join us for this timely conversation, and don't forget to share your thoughts after the episode!

Today's interview is with Boston Consulting Group Senior Partner Mark F. Abraham and Harvard Business School Senior Lecturer David C. Edelman. They join me today to talk about their new book: PERSONALIZED: Customer Strategy in the Age of AI, defining personalization, the equation P=n×v2, the five promises of personalization, the technology that brands need to embrace to deliver true personalization, the role of AI in all of this, the customer service C-suite loop and some examples of brands who are personalization leaders. This interview follows on from my recent interview – There are major tectonic shifts taking place in the outsourcing space right now – Interview with Craig Crisler of SupportNinja – and is number 519 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Today's interview is with Craig Crisler, CEO at SupportNinja, a modern provider of Business Process Outsourcing (BPO) services. Amidst lots of research reporting that despite all the investment in new tech, customer satisfaction is at an all-time low, I talk to Craig about where folks are going wrong with their investments, what's going on in the BPO space, what shifts are happening, what the future of outsourcing looks like, and what are some of the main challenges ahead. This interview follows on from my recent interview – Within five years, contact center agents will become contact center specialists – Interview with Sam Wilson of 8×8 – and is number 518 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

During this era defined by business transformation, companies must continually reinvent themselves in order to keep up with market trends. To support this transformation, enterprise architecture needs to transition beyond being purely technology-centric to being a business enabler. In this episode, host André Christ speaks with Karthik Ranganathan , CTO at SupportNinja, about how enterprise architecture is being redefined today. The two also discuss whether we're expecting too much from enterprise architects right now, what strategies to apply to a business capability map, and how to enable organizations to continuously transform. To hear this interview and many more like it, subscribe to the Unleash IT Podcast on Apple Podcasts, Spotify, or our website. Listening on a desktop and can't see the links? Just search for Unleash IT in your favorite podcast player.

In a new episode, Craig from SupportNinja helps you build a plan to outsource easily and with the most positive impact to your team.

THE GUEST   Today’s guest is Cody who is the founder of SupportNinja, the host of  the MindHack Podcast,  and is now a successful author, when he released the acclaimed ‘From Foster Care to Millionaire’. He founded his first company at just 15 in his parents basement. Since then Cody has gone to Build and...

I sat down and interviewed Cody on The Digital Savage Experience Podcast. We spoke about his start as an entrepreneur, the death of his parents and ending up in foster care, some of the hardships his experienced along the way founding companies, how he stays motivated and at the top of his game, and much more. Cody McLain founded his first company at just 15 in his parents' basement. Since then Cody has gone to Build and Sell 4 companies grossing in the millions within his first 10 years. Cody founded 3 multi-million dollar companies and currently runs a support company called SupportNinja that employs over 400 people and takes care of some of the biggest names in Silicon Valley. Companies he has founded have included Hosting, Software and Support based companies with offices around the world. Together, his companies have served over 30,000 customers and businesses in over 100+ countries. Cody has been featured in several online publications including Forbes, Mashable, Entrepreneur and many others. He recently wrote a book about his experience growing up and starting his first company, entitled From Foster Care to Millionaire: A Young Entrepreneur's Story of Tragedy and Triumph. Today, Cody blogs regularly on his and runs a Creative Digital Agency alongside a BPO as well. This episode is brought to you by Nova Zora Digital. See what Nova Zora Digitalcan do for your business with digital marketing. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Startups and seasoned merchants alike can run into hiccups with managing customer service. Is it better to do it in-house or to outsource? Should you hire someone from the start? Cody McLain is CEO of SupportNinja, a customer service provider. He addresses the realities of operating a company in the Philippines, tips for business owners looking to expand customer service functions, and more.

Cody McLain is a serial entrepreneur who started his first company at 15. He didn't have life handed to him on a silver platter though, as after his parents died he found himself running that business out of foster care. He's since gone on to start several multi-million dollar enterprises and currently is the founder of SupportNinja, an Austin, TX based startup that employs over 500+ people around the world and serves some of silicon valley's biggest tech startups.In this podcast, Cody seeks to break down the science of what it means to live a successful, productive and happy life. He'll be interviewing industry experts, authors and psychologists to find out the top variables that equate to living a life with no regrets.

Thanks for tuning in to the 21st episode of the Outsourcing and Offshoring - Philippines Podcast! Our guests for this episode are: Connor Tomkies and Aldrin Enrile Connor is the CEO of SupportNinja(www.supportninja.com) and you can listen to our fun talk about how they separate themselves from other BPO firms at the (1:40) of the podcast! Aldrin is the Head of Corporations and Communications at StartNow Philippines(www.startnow.com.ph)! You can listen to our talk about what they do at the (17:40) of the podcast! With the Offshoring and Outsourcing - Philippines Podcast, you learn about the BPO companies and it's in's and out's here in the Philippines. What they offer, who they are and what they do. Subscribe to our podcast for more updates and make sure to check out our website, www.offshoring.com.ph! Make sure to keep up with us for our weekly episodes on our twitter (twitter.com/offshoringph) and facebook (www.facebook.com/OOPPodcast)!

Today’s guest’s name is Cody McLain. Cody is a serial entrepreneur. He’s in his late 20s and has already sold multiple businesses. At the age of 15, he started a web hosting company and grew it up to $600,000. Unfortunately, he partnered with an individual involved in penny stocks who defrauded Cody in his business and he lost it all. Cody then started another venture, grew it, sold it, and had an entire period of reflection where he was trying to figure out what it means to live a life of happiness. Who did he want to be now? He was searching for his ‘why’ and went on to start multiple other ventures including his current company, SupportNinja, that has over 200 employees and $4 million in revenue. In today’s episode, you will learn:   The importance of looking outside of day-to-day business operations The need for meaning, drive, and motivation as an entrepreneur The journey of self-discovery and how to find your ‘why’ The Narrative You Tell Yourself is Not True Real Mission to Teach What They Don't Teach In School You Set Your Own Limits That One Question You Need To Ask Yourself In Dark Times The Importance Of Vulnerability The Scarcity Of Turning A Passion Into A Job Listening To Your Inner Voice With Journaling To get in touch with Cody: https://www.codymclain.com   -Website: www.logantylernelson.com -Facebook Page: https://www.facebook.com/logan.nelson3 -LinkedIn: https://www.linkedin.com/in/logan-nelson-964ba140/   -My Radio Show: http://logantylernelson.libsyn.com/ - iTunes Link: https://itunes.apple.com/us/podcast/scratch-your-own-itch-with-logan-tyler-nelson/id1303895386?mt=2   Stay updated on new episodes, guest interviews, health, and wellness information and resources by subscribing to the Scratch Your Own Itch on iTunes. Three days a week we bring you actionable insight, demystified truth, and simple steps to help you navigate the complex, often confusing health, wellness, and occasionally fitness information and answer the questions you’ve been asking.   Read more at Logantylernelson.com  

Cody McLain is the founder of SupportNinja. He started his first business at 15 years old and has since built and sold four companies that have grossed millions in revenue. Cody has been featured in several notable publications including Forbes, Mashable, and Entrepreneur. Today, he blogs regularly on his website CodyMcLain.com. He’s also the Executive Chairman at SupportNinja, a service dedicated to helping entrepreneurs become more efficient and scale their businesses. We sit down with Cody to chat about how he started his successful entrepreneurship journey, developing a limitless mindset, and creating habits that help will you succeed. Cody grew up in adverse circumstances but instead of burying himself in sorrows, he decided to start building businesses. We discuss the importance of starting with a few small wins in order to create a growth mindset. Cody shares the small wins and habits that guide him towards limitless potential. We also talk about how creating keystone habits that prioritize your mind and body. Cody walks us through some important takeaways on habit formation and the necessary steps to make good habits stick through intentional commitment.

Today's guest's name is Cody McLain. Cody is a serial entrepreneur. He's in his late 20s and has already sold multiple businesses. At the age of 15, he started a web hosting company and grew it up to $600,000. Unfortunately, he partnered with an individual involved in penny stocks who defrauded Cody in his business and he lost it all. Cody then started another venture, grew it, sold it, and had an entire period of reflection where he was trying to figure out what it means to live a life of happiness. Who did he want to be now? He was searching for his ‘why’ and went on to start multiple other ventures including his current company, SupportNinja, that has over 200 employees and $4 million in revenue. In today's episode, you will learn: What it is like to sell a company young and not know what to do next How hiring key people can free up your time and focus The importance of looking outside of day-to-day business operations The need for meaning, drive, and motivation as an entrepreneur The journey of self-discovery and how to find your ‘why’ Cody and I touch on a lot of different subjects about how to systematize your business and how to keep culture and values in a company while growing it to a place that you can actually replace yourself. We discuss the process of hiring a CEO that can replace you to take the company to the next level so you can focus on the things that you like. Cody shares a lot of his wisdom and experience with us on the podcast including what it was like on the day he sold his company. He explains how he continuously searches for that ‘why’ in life. “It still comes back down to that meaning, that ‘why' and wanting to accomplish something, wanting to change something. That drive is still there yet I take time to appreciate what I have,” says Cody. Thanks to Cody for sharing his experience with us and I hope you all enjoy today's episode! Please leave me any comments you have in the section below. To help out this show, leave an honest review on iTunes. I read every review and your ratings will help the Life After Business Podcast gain exposure and hopefully help more business owners to exit happy!  Contact Information and Bio for Cody: Personal Website: http://www.codymclain.com/ LinkedIn: https://www.linkedin.com/in/codymclain/ Twitter: https://twitter.com/codymclain Company Website: https://www.supportninja.com/ Company Facebook: https://www.facebook.com/supportninja/?pnref=lhc After founding his first company in middle school, Cody has gone on to build and sell a variety of million dollar enterprises. His first two companies were in the web hosting industry which led him to open an office in India and provide outsourced support to other hosting companies. Today he is the founder and Executive Chairman of SupportNinja, an outsourced services company for I.T. companies and startups alike. SupportNinja handles the back-office and front-end Customer Support for a wide range of online platforms, apps and SAAS providers around the world.

Today’s guest’s name is Cody McLain. Cody is a serial entrepreneur. He’s in his late 20s and has already sold multiple businesses. At the age of 15, he started a web hosting company and grew it up to $600,000. Unfortunately, he partnered with an individual involved in penny stocks who defrauded Cody in his business and he lost it all. Cody then started another venture, grew it, sold it, and had an entire period of reflection where he was trying to figure out what it means to live a life of happiness. Who did he want to be now? He was searching for his ‘why’ and went on to start multiple other ventures including his current company, SupportNinja, that has over 200 employees and $4 million in revenue. In today’s episode, you will learn: What it is like to sell a company young and not know what to do next How hiring key people can free up your time and focus The importance of looking outside of day-to-day business operations The need for meaning, drive, and motivation as an entrepreneur The journey of self-discovery and how to find your ‘why’ Cody and I touch on a lot of different subjects about how to systematize your business and how to keep culture and values in a company while growing it to a place that you can actually replace yourself. We discuss the process of hiring a CEO that can replace you to take the company to the next level so you can focus on the things that you like. Cody shares a lot of his wisdom and experience with us on the podcast including what it was like on the day he sold his company. He explains how he continuously searches for that ‘why’ in life. “It still comes back down to that meaning, that ‘why’ and wanting to accomplish something, wanting to change something. That drive is still there yet I take time to appreciate what I have,” says Cody. Thanks to Cody for sharing his experience with us and I hope you all enjoy today’s episode! Please leave me any comments you have in the section below. To help out this show, leave an honest review on iTunes. I read every review and your ratings will help the Life After Business Podcast gain exposure and hopefully help more business owners to exit happy!  Contact Information and Bio for Cody: Personal Website: http://www.codymclain.com/ LinkedIn: https://www.linkedin.com/in/codymclain/ Twitter: https://twitter.com/codymclain Company Website: https://www.supportninja.com/ Company Facebook: https://www.facebook.com/supportninja/?pnref=lhc After founding his first company in middle school, Cody has gone on to build and sell a variety of million dollar enterprises. His first two companies were in the web hosting industry which led him to open an office in India and provide outsourced support to other hosting companies. Today he is the founder and Executive Chairman of SupportNinja, an outsourced services company for I.T. companies and startups alike. SupportNinja handles the back-office and front-end Customer Support for a wide range of online platforms, apps and SAAS providers around the world.

Cody McLain, the founder of Support Ninja. Cody launched his first business at 15, and sold it 18 months later, having made $150k in revenue. He’s an entrepreneur with incredible drive who’s been featured in Forbes, Mashable, Entrepreneur and more. Tune in to hear how Cody sold two businesses before he was 24, why he’s set up and outsourcing company, and why this relentless entrepreneur thinks that everyone just needs to slow down. Famous 5: Favorite Book? – The Entrepreneur Rollercoaster What CEO do you follow? — Ben Casnocha Favorite online tool? — Droplr Do you get 8 hours of sleep?—Yes If you could let your 20 year old self know one thing, what would it be? — It’s not always about making money. Slow down and explore the connections you can make with other humans. Time Stamped Show Notes: 00:56 – Nathan’s introduction 01:25 – Welcoming Cody to the show 01:30 – Starting your first business at FIFTEEN? 02:01 – His friend proposed starting a hosting company to pay for the new XBox 02:40 – It took several years to move from on-selling HostGator’s services to starting their own hosting company 03:17 – At 16 or 17 he merged with another partner, having made $150k in revenue 04:41 – He was in foster care when he started his first business 05:11 – Aged 19, was screwed over by a potential business partner who ended up in a litigation battle 06:00 – Lost customers because the buyer damaged the company’s reputation 07:09 – Servers were shut down and customers quit 07:55 – Cody walked away and moved to Seattle 08:29 – He started a new business, PacificHost 09:40 – Put around $30k of his $70k savings into the business before it was profitable 10:11 – PacificHost was making around $650k in annual revenue when he sold it 10:51 – Margins tend to be low in the hosting industry. 12:06 – Sold PacificHost for a little under $1 million aged 24 12:35 – Started an outsourcing business with a partner in India 13:11 – “I always wanted to be a startup...but I’m very risk-averse. So I took the opportunity to work with startups” 13:53 – Support Ninja was founded to provide outsourcing services for small startups 14:09 – 14 months in, they have over $1 million in contracts 15:23 – First-year revenue in 2015 was less than $500k 15:44 – “We didn’t even know what we were selling the first few months” 16:01 – “I would say we provide Outsourcing As A Service” 16:37 – Support Ninja uses similar metrics to SaaS and they expect a 40% net margin 18:38 – Cody’s eager to use the skills and platform of Support Ninja to launch new projects 19:05 – They currently have 10 clients 19:30 – Average annual contract size is $100k - $400k 19:40 – Team size is 5 in the USA, 100 in the Philippines 20:20 – Follow Cody on Twitter or check out his website 22:05 – The Famous Five 3 Key Points: It’s not all about making money. Slow down. Connect with the people around you. Know your own skills. Always be looking ahead. Know where your current project can take you. Resources Mentioned: Freshbooks - The site Nathan uses to manage his invoices and accounts. Host Gator – The site Nathan uses to buy his domain names and hosting for cheapest price possible. Leadpages – The drag and drop tool Nathan uses to quickly create his webinar landing pages which convert at 35%+ Audible – Nathan uses Audible when he's driving from Austin to San Antonio (1.5 hour drive) to listen to audio books. Show Notes provided by Mallard Creatives