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Amy Phillips and co-host Deanna Cheng recap the Summer House “aftermath,” focusing on Amanda's sit-down with Lindsay over rosé, where Amanda offers limited accountability for choosing West despite knowing about Ciara and is pushed by Lindsay to actually “feel” what happened. They break down West's evasiveness, alleged lies about being at Kyle's, the dog's reaction, and his distinction between loving Amanda vs being in love, plus a muddled timeline involving kisses after the summer, the Jan. 17 apartment incident, the Jan. 19 split announcement, feelings in February, and sleeping with Mija in March. They discuss Mija's conversation with Ciara, the Italy trip, rumors of a leaked video and a private investigator, Page Six reporting West wasn't asked back for Season 11 amid claims he tried to get Lindsay, Kyle, and Carl fired (which reps deny), and they briefly mention other shows and Deanna's “How To Be Less Old” Substack.ONE SKIN Get 15% off OneSkin, go to: https://www.oneskin.co/ Code: DRAMARULA Start your mental wellness journey today with Rula, visit: https://www.rula.com/drama/ LUMI GUMMIES Lumi Gummies are available nationwide! For 30% off your order go to: https://lumigummies.com/ Code: DRAMATo watch this recap on video, listen to bonus episodes, get ad free listening, and exclusive content, go to: http://Patreon.com/dramadarlingFor more Drama, Darling, and exclusive content, subscribe to: http://Patreon.com/dramadarling Follow Amy Phillips on Instagram: Instagram.com/meetamyphillips Follow Drama, Darling on Instagram: Instagram.com/dramadarlingshow Amy on TikTok tiktok.com/@realamyphillips Email Drama, Darling with YOUR comments, questions and drama: DramaDarlingz@gmail.com Drama Darling Shop https://drama-darling-shop.printify.me/
Ciara and Russell Wilson are sharing the real story behind the relationship goals. They discuss the moment Russell knew Ciara was the one, the power of manifestation, their approach to forgiveness, and how they balance romance with the chaos of parenting, work, and faith. Then things get personal as they put their matchmaking skills to work for Keke and play a game to see just how well they know each other.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Ciara, Alex, and Ashtyn are celebrating the Knicks! Or at least, we are trying to. We cover the end of the finals, our hope for more drama in the W, coaching changes in Portland, and some more stuff! Thank you for subscribing. Leave a comment or share this episode.
Ciara, Alex, and Ashtyn are celebrating the Knicks! Or at least, we are trying to. We cover the end of the finals, our hope for more drama in the W, coaching changes in Portland, and some more stuff! Thank you for subscribing. Leave a comment or share this episode.
Love Island USA Daily – After Aftersun Ep 1 – June 13, 2026 Love Island USA Season 8 gets a whole new layer as Kirsten MacInnis analyzes the debut of After Sun, the fresh post-villa talk show hosted by Ciara Miller and Tefi Pessoa. This episode peels back the curtain on what happens when islanders face the real world, phone in hand and social media buzzing, right after elimination. With Sean and Bea fresh off their exits, fans get an unfiltered look at nerves, backlash, and the search for connection beyond the villa. Kirsten walks listeners through Sean's whirlwind reunion with his phone, from wading through 700+ DMs to dealing with unexpected shade from the mayor of Bethlehem. Family FaceTimes reveal vulnerability as Sean processes both support and criticism. Meanwhile, Bea tackles questions of identity and representation, finding joy in seeing herself as more than a “diversity hire” and candidly discussing her connection with Gabe along with her place in disability and LGBTQ+ conversations online. Ciara and Tefi's chemistry as After Sun hosts sets a new tone, blending humor, honesty, and listener engagement for a deeper dive into cast dynamics. Key discussion points: Sean facing online scrutiny, family support, and the awkwardness of local politics crossing over with reality TV fame Bea's response to social media rumors, her pride in disability representation, and the challenges of being misread by the public Missed connections: the potential sparks between Sean and Anaya and why they never lit up Behind-the-scenes drama on gossip, style (KC's DIY looks get a major callout), and playful “bone collector” confessions Ongoing struggles with honesty and vulnerability, especially among the guys determined to protect their “good guy” image Kirsten's recap asks how vulnerability, identity, and public perception reshape Love Island's endgame. Will KC and Anaya's sparks turn into something real, and how will social media shape the journeys of cast-offs like Sean and Bea? Tune in for an inside look at After Sun's debut, digital fallout, and how hearts and reputations might survive outside the villa. 00:00 Dramas Over Love Connections Begin 06:02 Sean Faces Social Media Backlash 11:07 Sierra Discusses Reality TV Dating 14:41 Girl Code, Honesty, and Game Dynamics 18:14 Sean Reflects on Departure, Anaya 22:03 Bea Reunites with Phone, Reacts 26:54 Bea Addresses Disability, Representation 32:16 Sean and Bea Reunite On-Air 36:34 Couples Analyzed, Hot Takes Shared 39:55 Closing Words and Final Reflections LISTEN: Subscribe to the We Know Love Island podcast feed! WATCH: Watch and subscribe to the podcast on YouTube SUPPORT: Become a RHAP Patron for bonus content, access to Facebook and Discord groups plus more great perks!
AMANDA BATULA'S HIGH SCHOOL FRIENDS HATE HER STILL, AND CIARA (AND TEFI) IS OUR NEW AFTERSUN HOST! Emily Hanks and I (like every other Sunday) are here to talk about some reality TV and a TON of other things you'd never expect us to rant about! On the agenda this week: the latest episodes of the Real Housewives of Rhode Island & the Real Housewives of Atlanta (like always, OUTSIDE of the shows is just as important as the shows themselves)! ALSO: part three of the Summer House reunion and a WEE BIT of Love Island chat (specifically Ciara & Tefi)! THIS IS PART ONE OF A TWO PART EPISODE! DOWNLOAD AND LISTEN TODAY! Listen to “She's Speaking with Emily Hanks” podcast on Apple Podcasts! Listen to “She's Speaking with Emily Hanks” podcast on Spotify! Follow Emily on Instagram! Subscribe to Emily's YouTube channel, where we go live every single Sunday! *** HEY! Some of you have asked how you can show your appreciation for all the content provided by your mama's favorite Black geek. How about you buy me a beer/coffee? CLICK HERE TO SUPPORT! *** New episodes of “I Ken Not with Kendrick Tucker” are released weekly! DON'T FORGET TO SUBSCRIBE, RATE, AND REVIEW! I LOVE 5 STARS! EMAIL ME AT IKENNOTPODCAST@GMAIL.COM! FOLLOW ME ON INSTAGRAM! FOLLOW ME ON THREADS! Learn more about your ad choices. Visit megaphone.fm/adchoices
GET BEHIND US, K MICHELLE! WE'LL PROTECT YOU! Emily Hanks and I (like every other Sunday) are here to talk about some reality TV and a TON of other things you'd never expect us to rant about! On the agenda this week: the latest episodes of the Real Housewives of Rhode Island & the Real Housewives of Atlanta (like always, OUTSIDE of the shows is just as important as the shows themselves)! ALSO: part three of the Summer House reunion and a WEE BIT of Love Island chat (specifically Ciara & Tefi)! THIS IS PART TWO OF A TWO PART EPISODE! DOWNLOAD AND LISTEN TODAY! Listen to “She's Speaking with Emily Hanks” podcast on Apple Podcasts! Listen to “She's Speaking with Emily Hanks” podcast on Spotify! Follow Emily on Instagram! Subscribe to Emily's YouTube channel, where we go live every single Sunday! *** HEY! Some of you have asked how you can show your appreciation for all the content provided by your mama's favorite Black geek. How about you buy me a beer/coffee? CLICK HERE TO SUPPORT! *** New episodes of “I Ken Not with Kendrick Tucker” are released weekly! DON'T FORGET TO SUBSCRIBE, RATE, AND REVIEW! I LOVE 5 STARS! EMAIL ME AT IKENNOTPODCAST@GMAIL.COM! FOLLOW ME ON INSTAGRAM! FOLLOW ME ON THREADS! Learn more about your ad choices. Visit megaphone.fm/adchoices
Julia and Drew are back in the studio to discuss Part III of the Summer House Season 10 reunion. The girls crack open an ice cold Loverboy and dish about the unsatisfying ending to the scandal that rocked the nation, the future of Summer House, wine country pork chops, West's inscrutable LinkedIn photo, and where Ciara goes from here. XOXO, Girls Room.Follow Girls Room on TikTok.Follow Drew on Twitter and Instagram.Follow Julia on Twitter and Instagram.
Irish comedy legend Risteárd Cooper joins Ciara, filling in for Pat. Best known for his hilarious impressions on Après Match, Risteárd is here to tell us all about his new solo tour, ‘Out Of His Head'.
Off the Ball's John Duggan joins Ciara, filling in for Pat, to update us on the latest World Cup news.
With the government releasing 10 days worth of oil from the national reserve, Ciara, filling in for Pat, is joined by data journalist with the Irish Times, Rachel Lavin, to discuss Ireland's oil reserve and energy security.
Olympian Ciara Mageean spent her career representing Ireland and Northern Ireland, including a Gold at the 1500m European Championships in 2024, a year before the cancer diagnosis that ended her career. She talks to Brendan about her career, her terminal diagnosis, grief for the life she'll never have and why we should all live in the moment.
Miguel Delaney joins Ciara, filling in for Pat, to discuss the World Cup, and some of its shortcomings.
Owner of the Dublin Cookery School, Gerry Devlin joins Ciara, filling in for Pat, with some vibrant summer dishes to make us feel like it's 25 degrees and sunny.
Dr Ken Ó Donnchú joins Ciara, filling in for Pat, to discuss his new book on Irish sayings dating back centuries.
Now, following the stabbing incident in Belfast and the subsequent disorder and far-right mobilization we've seen on the streets including here in Dublin, questions are being raised about how violence is amplified and turned into political flashpoints. To help us understand the dynamics at play, from a culture of violence to online escalation, Ciara, filling in for Pat, is joined by Gemma McSherry, a writer who has previously worked with Amnesty and The Guardian.
Canadian Prime Minister Mark Carney is in Ireland this weekend as a major Canadian tech firm announces a €105 million investment and 400 new jobs here - so what does it all mean for Ireland's relationship with Canada and the US?Chief Reporter with Bauer Media Audio Ireland, Barry Whyte, joins Ciara, filling in for Pat, to discuss.
Time for Ask the Expert and joining Ciara, filling in for Pat, this morning to answer your medical questions is Dr. Eleanor Galvin.
Amy Phillips and Deanna Cheng do a hot-off-the-reunion recap of Summer House Reunion Part 3 and react to the upcoming bonus episode, “Summer House: The Aftermath,” which they suspect was filmed after the reunion to help West repair his image. In part 1 of this recap they dissect the confusing relationship timeline and secrecy involving West, Amanda, Ciara, and Meija, including claims of a 14‑month relationship with Meija and West repeatedly saying “I love you,” while he and Amanda dodge that label at the reunion and avoid any real respnse or connection to the situation they've caused. They argue West shows a lack of empathy, behaves politically, and uses manipulation and isolation, while Amanda appears sedated and self-focused, offering little accountability for betraying Sierra and engaging in an emotional affair. They discuss Andy's pointed hosting, speculation around beta blockers, Italy footage of Amanda and West, a TikTok sleuth claim about New Year's, Jennifer Lawrence tipping Andy about the reunion audio leak, and rumors from an alleged childhood friend about Amanda's past behavior. HONEYLOVE Get 20% OFF Honeylove by going to https://www.honeylove.com/DRAMA Promo Code: DRAMA HERS puts your health and goals first. forhers.com/drama ONE SKIN Get 15% off OneSkin, go to: https://www.oneskin.co/ Code: DRAMA BLISSY Wake up with clearer skin, smoother hair, and cooler sleep. Use code DRAMA for an extra 30% off at blissy.com/DRAMAFor more Drama, Darling, and exclusive content, subscribe to: http://Patreon.com/dramadarling Follow Amy Phillips on Instagram: Instagram.com/meetamyphillips Follow Drama, Darling on Instagram: Instagram.com/dramadarlingshow Amy on TikTok tiktok.com/@realamyphillips Email Drama, Darling with YOUR comments, questions and drama: DramaDarlingz@gmail.com Drama Darling Shop https://drama-darling-shop.printify.me/
Dr Boyce Watkins speaks about the pending stock market crash and the financial "issues" of Russell Wilson and Ciara.
Send us Fan MailWelcome to Guess the Year! This is an interactive, competitive podcast series where you will be able to play along and compete against your fellow listeners. Here is how the scoring works:10 points: Get the year dead on!7 points: 1-2 years off4 points: 3-5 years off1 point: 6-10 years offGuesses can be emailed to drandrewmay@gmail.com or texted using the link at the top of the show notes (please leave your name).I will read your scores out before the next episode, along with the scores of your fellow listeners! Please email your guesses to Andrew no later than 12pm EST on the day the next episode posts if you want them read out on the episode (e.g., if an episode releases on Monday, then I need your guesses by 12pm EST on Wednesday; if an episode releases on Friday, then I need your guesses by 12 pm EST on Monday). Note: If you don't get your scores in on time, they will still be added to the overall scores I am keeping. So they will count for the final scores - in other words, you can catch up if you get behind, you just won't have your scores read out on the released episode. All I need is your guesses (e.g., Song 1 - 19xx, Song 2 - 20xx, Song 3 - 19xx, etc.). Please be honest with your guesses! Best of luck!!The answers to today's ten songs can be found below. If you are playing along, don't scroll down until you have made your guesses. .....Have you made your guesses yet? If so, you can scroll down and look at the answers......Okay, answers coming. Don't peek if you haven't made your guesses yet!......Intro song: Keep the Faith by Bon Jovi (1992)Song 1: Somebody That I Used to Know by Gotye (2011)Song 2: Bittersweet Symphony by The Verve (1997)Song 3: Rhinestone Cowboy by Glen Campbell (1975)Song 4: You Can't Hurry Love by The Supremes (1966)Song 5: One More Time by Daft Punk (2000)Song 6: Purple Rain by Prince & the Revolution (1984)Song 7: Groove Is In the Heart by Deee-Lite (1990)Song 8: One, Two Step by Ciara (feat. Missy Elliott) (2004)Song 9: My Heart Will Go On by Celine Dion (1997)Song 10: Body Like a Back Road by Sam Hunt (2017)
Don D, Bigg Doom, and Tray are Back With Another One! We Are Joined By Austin and Xavier. First, We Start with Liking the Brush, Men's Mental Health Check In, East Side is Dirty Too, Bigg Looks like Emphamus, and Fat Men vs The Doctor! Then, We Move On To Is Hoeing Hereditary, Mentors Needed, Beating Your Girl in The Game, Couple Aborting their Baby with Down Syndrome. We End With Ashanti vs Ciara, & More!To See More of Our Guests, You Can Follow them @iamxavierbrandon and @liksostupid and watch them on @voicesinthestreetunfiltered .
Alicia and Meredith wrap up the reunion as West admits to a relationship, Jesse breaks down, Andy asks Amanda to address Ciara, and Lindsay wants to restart the reunion to actually get answers. Check us out on Instagram, TikTok and YouTube @also_podcast. Join our patreon for exclusive content and early episode releases: patreon.com/alsopodcastBrowse our merch: also-podcast.myspreadshop.com/Music: Neon Laser Horizon by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/7015-neon-laser-horizonLicense: https://filmmusic.io/standard-license
This week, Ciara and Shane were joined by Mick Clifford, Investigative Reporter with the Irish Examiner and author and Broadcaster Meghan Scully to look back on the week that was, but with a few twists…
Today was the third day of the trial of 52-year-old Riad Bouchaker, of no fixed address, at the Central Criminal Court in Dublin.Bouchaker appeared before the Central Criminal Court charged with the attempted murder of two girls and one boy, and assault causing serious harm to a care worker, at Parnell Square East in Dublin City on November 23rd, 2023.He has pleaded not guilty to 8 charges in total.Newstalk Reporter Alex Rowley joins Ciara to give the latest updates.
We all know that having caffeinated drinks before you go to sleep is bad for your sleep cycle, but how bad is it exactly? And how much caffeine should you have in a day to sleep well?Joining Shane and Ciara to answer this and more is Sleep Practitioner, Researcher, and author Lucy Wolfe.
A recent Times of London article found that younger generations are more likely to employ someone to keep their home tidy and scrub the oven, due to ‘cleanfluencers' raising the standards people have for the perfect home…Joining Shane and Ciara to discuss this trend is cleaning expert and TikToker, Ann Russell.
Off The Ball's John Duggan joined Ciara and Shane on The Hard Shoulder to review the week in sport and look ahead to the weekend action…
Abby is on vacation. @kayyorkcity joins Vanessa to recap part 3 of the reunion. They discuss… -Amanda and West's “timeline” -Meija's valentine day's flowers -West and Kyle at the Super Bowl -Amanda and Ciara's friendship -Kyle and Amanda's “strategy” -Kyle as an ex vs. husband -What we hope to see in the aftermath episode When you're done listening, please don't forget to check out our ad sponsors. Vionic Shoes: Use code REALMOMS at checkout for 15% off your entire order at www.vionicshoes.com when you log into your account. 1 time use only. Lifepro Waver Vibration Plate. For a limited time, our listeners can get $20 OFF the Waver Vibration Plate plus Free Shipping with code REALMOMS at lifeprofitness.com. Fabletics: Shop now at Fabletics.com/realmoms to get 70- 80% off everything when you sign up as a new VIP. Shopify: Sign up for your one-dollar-per-month trial today at shopify.com/realmoms Boll and Branch: Upgrade your sleep with Boll & Branch. Get 15% off your first order plus free shipping at BollAndBranch.com/realmoms with code realmoms. Quince: refresh your everyday with luxury you'll actually use. Head to Quince.com/realmoms for free shipping on your order and 365-day returns.Bask & Lather: Go to baskandlatherco.com and use code REALMOMS for 20% off. Learn more about your ad choices. Visit megaphone.fm/adchoices
Bonus content + early and ad-free episodes: https://patreon.com/MorgansPopTalksThe Summer House reunion wraps up, but the drama is far from over. This week, I'm breaking down Bravo's surprise Aftermath episode, the latest Season 11 casting rumors, and the explosive new details Kyle Cooke revealed about Amanda and West's relationship. Then we dive deep into Reunion Part 3, where West's own words may have confirmed the "white knight" theory, Amanda struggles to answer the tough questions, and the timeline surrounding their relationship becomes even harder to believe. Plus, Ciara, Meija, Lindsay, Kyle, and Jesse all weigh in on a situation that may have changed friendships, relationships, and potentially the future of Summer House itself.CHAPTERS00:00 Intro04:15 Summer House: The Aftermath Is a Surprise Bonus Episode Airing June 1609:00 Summer House Season 11 Casting Updates11:36 Kyle Cooke's PEOPLE Magazine Interview Drops Major Tea18:11 Jesse Solomon Drops His Receipts Timeline22:00 Summer House Reunion Part 3 Recap Hosted on Acast. See acast.com/privacy for more information.
Kyle and Lindsay pulled up to my Threads live chat last night while I was hosting and I've got the receipts! Plus Jesse Solomon releases his timeline and exposes West and Amanda lying to their face. Lastly, the queen chats about her experiences with Amanda and other white women who take but don't give back.PLUS WE LAUNCHED MERCH! HEAD TO https://bravowhileblack.dashery.com/FOLLOW US ON INSTAGRAM HERESUBSCRIBE TO OUR PATREON HEREOH YEAH WE ON THREADS HEREWHAT? YOU WANT OUR FACEBOOK? I GOT YOU RIGHT HEREYOU WANT SOME VISAULS??? CHECK OUT THE YOUTUBE BABY: https://www.youtube.com/channel/UC3K-oo9Q2_B1jWpVq41fS6w
Ciara Miller closed out the Summer House reunion, landed a Harper's Bazaar cover, and is booked from here to Cannes. Ariana launched her tour and the internet spent more time on her body than her set list…and we need to talk about that.Plus: Taylor's got us in our feelings, Olivia's got the Swifties on alert, and Lizzo dropped a new album that few people seem to care about.Let's get into it.Subscribe for monthly bonus episodes:https://www.patreon.com/c/queenthingspodhttps://queenthings.substack.com/Join the conversation:TikTok -@queenthingspod, @iam_kjmillerYouTube - www.youtube.com/@iamkjmillerIG:@kjmillerReferences:I Knew It, I Knew You - By Taylor Swift:https://open.spotify.com/track/5uPaqMMt59KGrdKIitDRqa?si=dc95b47242d849acOlivia Rodrigo's Popcast Episode:https://youtu.be/0I_tljaH9Bg?si=kRpasJmGGS8frMjgBitch - Album by Lizzo:https://open.spotify.com/album/2wPyRw9iR2TQQgc8c5NCUk?si=mt-lZ4MtQs2_oNj1BiHTqASummer House on Bravo:https://www.bravotv.com/summer-houseCiara's Cover Article with Harper's Bazaar:https://www.harpersbazaar.com/culture/film-tv/a71420915/ciara-miller-summer-house-interview-2026/
Send us Fan MailSummer House Reunion Part 3: Amanda & West EXPOSED as More Secrets SurfacePodcast Summary: Summer House Reunion Part 3The final reunion installment delivers one of the most explosive friendship betrayals in Summer House history as Amanda and West face relentless questioning about their relationship timeline, alleged emotional affair, and the fallout with Ciara and Kyle. Amanda insists nothing physical happened while she was with Kyle, but cast members remain skeptical about the emotional connection that developed throughout the summer. West admits they grew increasingly close and later developed romantic feelings, while Amanda acknowledges she lied and mishandled the situation.The biggest bombshell comes when West's dating history with Mija is exposed. Cast members reveal that Mija believed she was in an exclusive relationship with West for over a year while he was seeing other women, sending Valentine's flowers, saying "I love you," and introducing her to friends and family. This revelation causes Amanda to visibly question what she thought she knew about West.Ciara delivers some of the reunion's most emotional moments, detailing the pain of discovering Amanda had become involved with her ex. She accuses Amanda of betraying their friendship and reveals how devastated she was by the news. Jesse is brought to tears, saying he feels like he's losing a brother in West, while Kyle expresses concern that Amanda may be vulnerable after ending her 10-year relationship and worries about West's commitment issues.Amanda repeatedly apologizes to Ciara, admitting she destroyed an important friendship, while West struggles to convince the group that his feelings for Amanda are genuine. The reunion ends with little resolution, leaving friendships fractured and raising serious questions about whether Amanda and West's relationship can survive the damage caused to the group.The bonus episode teaser delivers one final twist as Mija reveals West texted her "you win" after the reunion, while West admits to Kyle that he does love Amanda and has for a very long time. ✳️Follow us on Social Media✳️ ============================================
Privileged Twinks: A Real Housewives of Salt Lake City Podcast
This week West and Amanda just keep saying the same thing over and over again, but somehow with less and less emption along the way. It's sad to watch Kyle, Ciara, Jesse, and really all of them deal with the realization that their friend group will never be the same. And somehow we have another episode after this.If you enjoyed this episode please share it with your Summer House and Bravo friends and follow us on Instagram at @taglinetwinks
(SPOILER) Your Daily Roundup covers Summer House Reunion Part 3 was the best one yet, the gut punches that both Kyle and Ciara dealt with, Amanda, West, and beta blockers, and Love Island's last two episodes has me questioning my life. Music written by Jimmer Podrasky (B'Jingo Songs/Machia Music/Bug Music BMI)Ads:Blissy - Wake up with clearer skin, smoother hair, and cooler sleep. Use code REALITYSTEVE for an extra 30% off at https://blissy.com/RealitySteveOllie - Go to https://ollie.com/realitysteve Promo Code: REALITYSTEVE for 70% off your first box plus a Happiness Guarantee. Not satisfied? Get your money back.ZocDoc – Click on https://zocdoc.com/RealitySteve to find and instantly book a top rated doctor today. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Part one of Kiera's conversation with Howard Farran on the Dentaltown podcast. They discuss how many details a dentist should know about their business, what about the COVID-19 pandemic still haunts practices, the AI of dentistry and the human care of patients, hidden gaps draining profitability, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners, this is Kiera. And today we are sharing a guest interview I did on another podcast. And it was too valuable not to bring you guys here. this episode, you're gonna hear this host lead the conversation and then I'll wrap us up at the end. I cannot wait. It was truly one of my most episodes and I truly hope you enjoy. The Dental A Team (00:17) It's just a huge honor for me today to bring back Kiera Dent. How are you doing, Kiera? my gosh, Howard. It's so great to be back. I remember my very first podcast with you. I was actually at an office in Alabama and I went like hid in this room because I was starstruck podcasting with you. So to be able to be back on the show with you ⁓ several years later is just fun. I love what you guys are doing. I love Dentaltown. I love your posts. so it's really fun to be back. So thank you. ⁓ the honor is all mine. Just remember Kiera likes Shakira. And Dent is just her nickname. The full name is Dental Queen Goddess. So thank you. And ⁓ she is the founder and CEO of the Dental A Team, committed to elevating dentists and their teams to their highest level through customized in-office and virtual consulting and training. Her vast experience ranges from the front office to assistant, regional manager, and dental practice owner, giving her a perspective few consultants can claim. She and her team work with hundreds of dental practices nationwide and confidently say we don't just understand you, we are you. Among her many accomplishments, Ciara has grown a practice from 500,000 to 2.4 million in just nine months with a doctor straight out of dental school. She's coached hundreds of practices, authored numerous articles, and designed a customizable operations manual manual that serves as a roadmap for systems and team success. Her Dental A Team podcast has amassed nearly 2 million downloads, making it one of the most impactful resources in all of dentistry. Kiera lives every day by her core values. Do the right thing, ownership, passion for excellence, ease, grit, innovator, die, and fun. Her motto says it all. There is always a solution. And my gosh, I just want to tell you the truth. And the reason I was so excited to bring you on. It seems like dentistry has turned into two groups of dentists. There's all the old farts like me who, you know, we had, you know, we had great practices, great lives, great careers. And then you got these younger dentists that look at us and say, ⁓ man, you graduated in the good old days. You know, you didn't have five hundred thousand dollars of student loans, you didn't have DSOs, Delta hasn't given us a raise in four generations, and and and they're mad at the ADA. I think they're even mad at their mom. I I they're I think so and they're not happy. Do you have any good news? For these dental graduates with $500,000 of student loans, or did they make the wrong decision and should have become a plumber? I mean, you know, plumbing is always a backup plan if dentistry doesn't work. So I think you're like at least in that realm. Like, you know, there's always options. But I love dentistry and I actually, ⁓ I think we're actually in the best time of dentistry. And I know that yes, there's the good old days. Then Howard, those were great days for you. But I think like, how many options do people have now? We have AI, we have these innovations, and I mean. Your my example of a student straight out of dental school, we actually had one million. So I actually called her 2.5 because we had $2.5 million. So from student debt to practice loan debt to buying another location, all within a couple of months of us starting the practice. And so I called her 2.5 every time I walked past her. I was like, get that back straight, girl. Like we got 2.5 mil of debt on us. but to be able to grow our practice in nine months was Absolutely incredible. And I think that that's where dentistry is amazing. There is no cap, there is no ceiling, and you have a way to truly impact and change people's lives. And I'm like, you have DSOs as options. Like there were not the times where you were getting the multiples that you get today. You also have like there are so many avenues that dentistry can afford you. but I think it's a it's a matter of what you choose to focus on, is what you're going to find more of. If you want to sit here and say, ⁓ my gosh, it's awful. We have 500,000 of debt. And I'm like, Yeah, but guess what? My husband had Not quite the same, but we had several hundreds, thousands of dollars of debt. And he's a pharmacist. And so I understand what it's like to come out of school and have hundreds of thousands of dollars of debt on us. But guess what? He's making, you know, hundred, hundred and fifty. If we're lucky on a good day, we're capped out. It took us forever to pay back our student loans. But as dentistry, you have untapped and uncapped potential. And so for me, you get to change people's lives, you get to give them confidence, you get to help them have better health, and you're able to make people smile like. I can't think of a better opportunity to be a part of. And I'm not just Pollyanna over here. I coach hundreds and thousands of offices. I've seen the good, the bad, the ugly, and the in between. But I'll tell you, depending upon how you choose to view this, you can either find the good or the bad. And I'd recommend like, let's find the great because it's a gold line of opportunity if you want to see it. What what do you say to dentists who say, Mm-mm, you know, I I really don't want to complain really a bit. I mean, on paper my My practice looks perfect. I got two hygienists. I do a million dollars. I do all this, but just internally it just feels chaotic and stressful. So it looks like on paper he's doing everything right. But she says, I still feel like chaos and stress. What's what's that about? I think like welcome to being a business owner. I think that there's two sides of success. In the word success, there's literally the word suck. Like there are parts of success that are going to suck. Like that's just how it is, guys. And so that chaos and internal turmoil, I think I there I have lots of offices where you don't have to be that way. And I think going from like operator doing all the pieces, being stressed out into like a CEO of a business. ⁓ I think sometimes dentists are such gunners doers, they're so hands-on that they have this internal chaos. But there there are paths again that don't have to be that way. But I also think this is part of the game of business that we signed up for. And I think when you get to the level like Howard. You've seen, I've seen over our career, we've got the gunners and the doers and the like zero to two year business owners. Like it's freaking chaos. It's psycho. Like you're learning these things just like you're back in dental school. But as you mature, you start to realize that the chaos is just part of the game. And the more you're able to learn to weather it, to see it, and to not do all the pieces, elevate your team, get great people, do like hire it out. You can hire, I mean, a practice is doing a million and you got great profitability and overhead. You can hire a lot of great people to take away a lot of your problems. And so like, let's get some of those things done. And then you actually become happier and you make more money. So that you don't have to sit in that chaos. I think that there's a part of it that will always suck. but there's also a part that can really be the successful part too, that's fulfillment and enjoyment. But you got to make the steps and take the steps to do it rather than just sit and complain about it. Love it, love it, love it. ⁓ what do you what do you say about the ⁓ the dentist who got out of school, goes and works for a major DSO, say say he's working for Rick Workman, Heartland, and he works there two years, and you know, he you know, he's working for a guy that owns eighteen, nineteen hundred dental offices, but he can't tell you the code for a profit. Can't he'll say, like, you know, are they paying my pay right? Really? You can't check at you. I mean, it it's like It's like they'll listen to a forty hour lecture on the difference between two different composites, but they did I mean th they worked through two years, they don't know insurance codes, they can't check out a patient, they don't know the software. I mean, I had one guy tell me, ⁓ the only thing you could tell me about the practice manager software is the brand name. He couldn't tell me and then he's asking me, you know, it what which one you know, but anyway, do you think do you think a dentist doesn't need to know all the business details? Or do you think that's a blind spot and you can't delegate anything till you can do it and master it? I think that there's two types of owners. And I think that there's some that are really great at hiring people that they are great at hiring people, knowing it, listening to podcasts, hiring coaches, training the team, and like having somebody spot check for you. Then there's others that like they've got to know the ins and outs. But I think that like Howard, there's To me, there's also a middle ground where I think that you can go sit with your biller for one day and just like say, like, walk me through your process. So you have a general idea and an understanding of what they do. Go watch to see how they schedule. ⁓ I think when it comes to billing, I do think the dentists have a very big blind spot. And to me, that is like as a business owner, not to know how your money comes to you. To me, that feels like a pretty big blind spot of like even just understanding that knowledge. And so If I were to say, I don't think you need to know the ins and outs. I love like I recognize this. I was a business owner of it. I own practices. I worked with hundreds of dentists at Midwestern University's Dental College. Like, I hear what you guys are taught. Plus, I'm a team member on the other side. And so I created a billing course and an office manager course because I just want a dentist to know like, what should I be able to expect? And I think like if you want to just have a general overview so you don't get blindsided, you you can have it. I think you can quickly within like a week. Know the bulk of like everything you need to know in a practice very simply, very easily. So that way you can delegate. That way you can have it. You're not gonna be perfect. but I think just having a general awareness. And then I love to give doctors just a quick checklist, like once a month, go spot check, go grab an EOB. Even if you don't know what the heck that EOB is, go ask your front office for it, check it. And just the more you learn that language, just like the language of business, I think it doesn't need to be an overnight sensation. But I do think the more you're aware of it, I don't think you have to do every single role though to be a successful practice owner. And I mean, shoot, if Heartland can do it, I think it's a good example. But I think who are you? And are you a hands-on tactical person? Are you somebody who's really good at hiring people, t trusting other people, getting the checklist and spot checking? I think you can do it either way. But my recommendation is like just like one week, go like sit in every seat of your practice and get a general awareness and educate yourself on the things that you don't know. I'm really big on money, understanding at least how insurance works. And then also how do we like present cases, what are kind of the flow that way those big zones that really impact your financials, you can you can be aware of. So those courses, those online CE courses, your website is The Dental A Team. The Dental A Team. Now I think the A Team, you need that guy with the Mohawk and all the bling. I mean that's who I am in my like spare time. This hair is just a facade. Like, you know, I hang out as Mr T. Mr T. Mr T, Mr T, yeah. That's why I was thinking the A Team, but is that on your on your website, the th those courses? Yeah, they are. So we have an online library, it's all C E. We've got downloadable checklists, we've got operations manual. You got it. That's exactly right. And Howard, in real time, I'll have our marketing team actually put together a code. If you guys put in Dentaltown, since you're listening, we'll make sure that you guys get a coupon code for that as well. Well, since it's my compass podcast IRS that you just put Fabio. you want Fabio? Okay. well in that case. So ⁓ so is I also see you have a ⁓ Summit twenty twenty six is live on Friday, April twenty fourth. Grab your ticket. Where's where's that show gonna be? Is it Reno where you are? You know, that's actually virtual, Howard, and it's one of our like favorite comebacks constantly. And the reason I do it virtual, people have been asking me for years, like, why don't you do it in person, Kiera? And what I found is Because it's so like again as a team member, I really struggle to get my team ramped up, amped up, and have it be financially affordable. So what I found is if we can have it virtual in your practice with your full team, you guys are able to get this boost and surge of energy and have a good time. So it's for leadership teams, it's for doctors. ⁓ we've been doing it for six years strong and we tend to have hundreds of offices. You get your whole office there, you have a good time. But yeah, it's virtual and it's C E and it's a great time. ⁓ I attend a lot of Tony Robbins, a lot of Brendan Bouchard, Rachel Hollis. So we've learned how to do people have told me the online experience is so fun. ⁓ we just get continual people coming back year after year after year. So yeah, come join us. It'd be a great time. I love Tony Robbins because ⁓ you know, my boys they wrestled year round from age five to fifteen. Yeah. Made our garage. I got two real wrestling mats from the manufacturer in Pennsylvania delivered by an AJ Miller. So I never ever parked in my garage ever. And we would we were listening to that Tony Robbins 30 day, 30 day personal power. Yep. And then I and then I bought my first laptop when I went to MBA school. And so I took notes on it. And then when I was done, I I ⁓ closed down Saturday and I went to a studio Saturday, Sunday, and I ranted out my notes. And I said, this has got to be 30 hours because I mean it's still Tony Robbins 30 day personal power. And that was the 30-day dental MBA. ⁓ and it worked out to be about thirty hours. But I'm telling you, the pandemic changed everything. That was when ⁓ online CE at Dentaltown just went through the roof and it hasn't come back and dental meetings haven't come back. Cause why do I need to fly to Chicago to listen to you if I got a Zoom call or or streaming video or this event. I mean, I mean, just think of the plane ticket, the hotel, the sitting and attending. If you're in Phoenix, you know, just to get to New York is a five hour flight. I mean, why I I gotta fly five hours each way when I could see you on YouTube or a podcast or or whatever. But I wanna but I want to go back to that pandemic because that pandemic, I really think the reason you can really do this so successfully today is because of that pandemic. That's why we realize I don't have to be in the flesh to learn knowledge. And and like I I I feel fine talking to you. I me too. The only thing I regret is teaching my mother how to do that. I got her FaceTime and all that kind of stuff. And because she calls to tell me about ever every one of her exciting things is junk mail she has. She's eighty seven and she believes every piece of junk mail. I love it. She's always free freaking out on her junk mail. But but I want to talk about the pan the dark side of the pandemic. And that is a lot of people think about 20% of the hygienists left to practice. Before, you know, when I got out of school, your labor was supposed to be twenty percent, your overhead was supposed to be fifty percent. And by the time it was it didn't even take 10 or 20 years, and and due to insurance, I think not keeping up, ⁓ overhead went to basically two thirds. It went to about sixty-five percent and labor went to about twenty five, sometimes twenty-seven percent. I'm hearing thirty percent labor all the time. And I mean I mean I'm talking about serious dudes who know the business of dentistry. And I don't I don't want to get my buddy Rick Kirstram out of me. He owns a hundred comfort dentals and he said he can't he said he's got the mean and lean where labor is twenty. He says he's got mean and leans with labor at twenty-eight, twenty-eight and a half. So so the the pandemic is ⁓ it that was five years ago. Why do you think it seriously impacted labor cost of the pandemic. I do, Howard. And I think I think we kind of have this perfect storm, right? Like I think we've got multiple waves coming at us that have impacted. I think the pandemic pushed out those that were like, you know, I'm done. Like, like I'm good. I'm at the end of my career. I don't really want to do that. ⁓ a lot of hygienists are female and I think a lot of them realize they did not need two incomes anymore. And so it's like, you know, I want to be with my kids. I want to be home. And then hygiene schools don't pump out a lot of hygienists and it's usually like a two year span. So yes, I have actually seen like hygiene is it really did, and then it clicked up. So the cost of hygienist has gone up astronomically. I mean, I think the highest I've seen of a hygienist being paid was 85 an hour. And to me, I was like, at that point, that was up in ⁓ it was up in Washington, up by Bellevue, Mount Vernon, that area. And I literally saw the the posting for 85 plus a a bonus, and I was like, Screw that at that point. Like in all respect to hygienists, I'm gonna hire a dentist for that cost. Like I truly will. And that's not being disrespectful. It's just like a dentist is a more multifaceted. I understand they are not great hygienists, but if I have to and I'm gonna be putting this number up, like we've got to get to a space where it does work. So yes, I do. However, there are more hygienists coming onto the market. I still know that this is one of the hardest things, but ⁓ I have a practice that's out in Maui, rough life, huh, Howard? I get to fly to Maui to go do work, like. You know, shout out to that office. ⁓ but what we found is we were able to find a way to get the hygienist to be paid exponentially higher by doing assisted hygiene. And so I think I'm seeing people innovate. I think I'm watching them create. I think I'm seeing people do some more outsourced costs in the front office. And so they're able to then offset the costs of the clinical team. ⁓ I think that people are just getting innovative and creative. And what I want to highlight is while this feels annoying, this is also business. And if we don't innovate and if we don't continue to evolve, We actually decay and decline as an as an organization and as an industry. And so I know it's annoying and I absolutely empathize. And you're right. Like for me on our payroll, we're at 30%. Like I've had that as our metric for our clients for the last five years because payroll costs have gone up. But I'm like, but just because they've gone up, like let's look at several other industries. I mean, we're not here to like love on or hate on McDonald's, but I'm like, they have kiosks. They figured it out. I checked in at a hotel in downtown San Francisco. There was no person there when I checked in. It was literally a person on Zoom just like this. I clicked in, they said hello to me. They took my information, but they didn't have to have a physical body in the office. And I think with AI and technology, dentistry is going to evolve, but I think the art and the care of patients does not need to evolve. And so, like, let's put our dollars where that matters and let's be able to look and innovate in other ways that keep our costs low. ⁓ I still think dentistry, I mean, why is there a one percent default rate on loans? Like, Banks are still lending. We had the first down year of DSOs last year and the first uptick of private practice last year. And so when I look at these things, like it is still a great business to be in, even though labor costs, like, guys, again, it's just another flavor of business. So like let's figure out how to innovate. Let's figure out how to do it. And like, yes, I'm gonna pay for great people. I see team members as assets, not liabilities. And I'm gonna cut and chop on other areas that I can, but I'm also gonna be smart with my labor costs and make sure each person hitting their KPIs, they've got numbers that they're driving. We are running this as an efficient business while like loving and taking care of our patients at the same time. I'm glad you mentioned bank loans because it's less than one percent default rate. Yes. All the defaults have the same thing in common. They all had their license taken away. Right. Always. And and if it's for drugs or alcohol, they now treat that as a medical disease. And the dentists still say, Screw you, I'm not gonna quit doing biking. And then they run south of the border. And that's why whenever you find a dentist down there that looks like me. They're running for free Vicada. They they they said I'm not peeing any. So unless you, you know, do something just horrible. I mean, and you know, you have you have to get your it licensed in your way. But I w I wanna tell you about you know, there's just so many other things that you can focus on besides labor, like increasing their productivity. ⁓ I know dental offices. you can get a full if you pay a dentist in the Philippines five dollars an hour. You get the best dentists in the Philippines. And I and there's dental offices that with Zoom and things like that are doing all their insurance and their claims and all that stuff. I mean, ⁓ so the with with with ⁓ with the internet, I mean you can literally have someone ⁓ be at the front desk ⁓ on a on a kiosk that's actually a dentist from the Philippines from five dollars an hour who when he's not busy can be calling your insurance companies all that. I I want to ask you another thing that's really hot on Dentaltown. today. Everybody keeps talking about these dental insurance EFTs versus virtual credit cards. but basically everybody's reporting that major dental companies like even Delta are gonna stop sending paper checks and you gotta do it all electronic. And I guess that that electronic could be free, but it could be you know it could be another three and a half or three percent credit card fee on all your claims. Or what or what are your thoughts on all that? I'm hard on that I have and I'm a hard no on the credit cards. Like, why? Why are you doing that? EFTs are so fast. Like there's absolutely no reason to be paying this. Explain to my home. A lot of them don't even know what a EFT. Mo I I bet 80% of the the dentists listen don't even know what we're talking about. Will you explain it? Will you explain it like I just graduated from dental school eight minutes ago? Of course. Well, I think that this is also where going back a little bit where you said, like, do dentists need to know the business? To me. You don't even have to know that much, but I want to just challenge you that if you're getting a three, three and a half percent cut on your payments for quote unquote ease, that's a real big hit. And I would just challenge you to think about like for what and why. And so coming in, there's different ways the insurances are going to pay you. So they're gonna pay you via paper check, they're gonna pay you via EFT, which is a electronic fund transfer, or they've got this new thing where they're gonna pay you via credit card. And like honestly, to me, the credit card is so scammy. And I've talked to so many people and like educate me, like, why would anybody do this? Like, I cannot comprehend. Like, I'm already taking a cut on insurance as is. Like, thank you for my marketing fee to be an insurance. Like, that's how I view that that write-off. Like, I know you hate it, but you're also gonna, you're either gonna have to do that, or you're gonna have to pay for marketing to bring in fee for service patients. So, like, again, let's just think about that. But I'm like, so I've already got a cut there, but I'm then gonna take another hit in addition to that for a credit card ease. So as we're talking about that electronic fund transfers, they deposit straight into your bank account. The reason that some offices don't care for electronic fund transfers is because like trying to match it up is a like it kind of dumps and chunks into your bank account. So all you need to do is help your team members. Like there's ways that you can have it where it automatically emails your team when that comes through. So then they can go online and they can find out what the EFT was, so then they can balance and like enter it in. I do think dentistry software is so dated because what happens is when we get paid from the insurance company, we get either like it's called an EOB, it's an explanation of benefits, and it's like batch checks. So when they dump this money to you, Delta's gonna give me like 20 grand. But like, who do I allocate that 20 grand to of all these patients? So that's I think where some people have like, well, electronic funds are so annoying and this and that. But I'm like, they're very quick, they're very fast, they're a lot safer than paper checks. Paper checks people do get embezzled on. That I literally see no reason. Like, I don't care if you get it like one day sooner with a credit card, you are paying a huge hefty fee on that unnecessarily when electronic fund transfers are pretty much just as fast. Like maybe a like smidgey of a delay. But to me, that's a that's a very worthwhile smidgey of a delay. Because you're getting your payments so much faster. And as long as you're staying on top of it, you should still be able to maintain a 98% collections rate, even if you do checks or if you do electronic fund transfers. It just is so. So dumb. I've yet to see a reason. But to me, I'm like insurances are so smart because it's just another way for them to take a chip out of what they're paying you and to have it come back to them. So again, think of the motive as to why they're offering. These people are not dumb. Those insurance companies, if you've ever gone to a business who's the biggest building in the entire city, it's your insurance companies. They're not dumb businesses. And I think we need to be smarter business owners that out think that. They always but Delta always says, we're Yeah, so is Rolex Watch. Rolex Watch is a non profit. And and some of the CEOs of some of the anyway, we won't go there. But ⁓ yeah, ⁓ so what other ⁓ besides you know, when when someone tells me about their overhead, I tell them, look, I can't call the government and have my tax rate lowered. I can't call the nuclear power plant SRP or APS and tell them to lower my electric bill. I mean, something I i if the hygienists can Wants a dollar an hour and if I say no, I'll give you 75 cents and she can go get a dollar across the street. I mean the market sets many, many prices. So the only way to fight that back is to ⁓ increase your productivity. You know, I mean if if if you have a dollar in labor and they do a dollar in dentistry, your overhead is a hundred percent. But if your dollar in overhead can do two dollars in dentistry, now it's down to fifty percent. So how so ⁓ are there other ⁓ hidden gaps that are quietly draining profitability, or has it just come down to production? Or is it both I like I'm so glad you brought this up because I think like it's so easy to sit here and say, like, dentistry's not profitable. But I'm like, go find me another business that has a one percent fell rate that usually can run twenty to thirty percent profit margins if you run a business right. And this is not just Kiera sitting here fluff. This is like I got real clients running at these margins consistently. They've got large practices, small practices. And so when I look at this and I'm like, okay, how do we make this more efficient? A lot of people want to go to the first thing of like, let's cut insurances. And I'm like, yay, pop the confetti, but be real smart. Because again, you're gonna then increase marketing fees, you're gonna lose a lot of your patient base. Like, let's just think through the ramifications. And so there's lots of different ways that we can increase productivity and not have to go for the cut. So I look at three levers that I found that can increase a practice. So one is we can increase our production. We're talking net production, not gross, like please feed your family, not your ego. So that's number one. Number two is what's your collection percentage? Cause half the time doctors feel like they're broke and they don't have money, but your money's sitting in AR, which is your aging reports or your accounts receivable. We're not collecting the money and we don't have a good billing process. We got to get our collections up to 98%. And then the third thing is like we cut costs. And so looking at that, a lot of people want to go to just cut costs. I'm like, but in dentistry, let's break it down. If I want to add 10 grand more to my practice. I love to help teams. Most offices are working four days a week. So if we're wanting to add 10 grand to a practice, working four days a week, let's do 10,000 and we're working 16 days a month. That's an extra six twenty-five a day. Well, how can we make six twenty-five in a dental practice? Let's think about our fluoride applications. Let's think about FMXs. Like I'm just talking, this is your lowest hanging fruit for you. Let's talk about could we add one or two fillings? Could we add like same-day dentistry, which is going to make more raving fans for our patients? There is so much ease in there. Now, to increase our production, we can also look at our case acceptance. Doctors have so much case acceptance. And also, what are we diagnosing? I'm like, doctors, if you want to be producing 100 grand a month, the statistics are you need to be diagnosing three times that amount. And then we need to make sure our treatment coordinators are really good at diagnosing explaining treatment to them. They're not diagnosing, but they're explaining the treatment. They're presenting it in a way. We're not using insurance as our main driver. We're using it as like a coupon. And then we're really good at our follow through and our follow up. Gotta have a right person, right seat in your treatment coordinator seat that's obsessive with hitting the right goals. And so there's like so many little ways. Like you can in I have added block scheduling, which I know is like a consultant's number one favorite thing to talk about, but like make it really make sense and easy for your team. I've added a million to a practice with no extra days, no extra work. We literally are just being more strategic with how we schedule. And so there's just so many little ways that I want dentists to realize like, To me, I get really excited. This is where I geek out as a consultant. I geek out and I love to help that is because I'm like, how can I like squeeze more juice from the lemon you're already in? Like, let's just make more lemonade. Let's figure out ways to do it. And then let's make sure our costs are effective. So we teach your teams how to look at the business as a business. We teach each team member about their one KPI that's really going to drive it forward. We help them track. I just did this with an office manager this week and she's so lit up to look at her numbers, to look at her metrics, to see how she can do it. And when they start to see how they can click it through, it's not you trying to push and drive more money. Like doctors, I tell everybody, every team member, you want your doctor to be so freaking profitable. Because if they're profitable and they're like they're secure, your life is so much better. So like I'm like dentists, we got to get you profitable, we to get the cash flow, we got to get you less stressed because you're gonna be a better dentist and a better business owner. But how are there's so many little easy ways where it's just low-hanging Typically I'm able to add 10 to 30% of production in usually 90 days to an office, like very consistently with just small little reps, no real extra work. How are we doing our exams? Are we being directive in our treatment planning? Are we using like, okay, next visit I want to see you for this? And when do I want to see you back? And how much time is this going to take? Like, let's break down the barriers of treatment planning. There's so many little simple things that if you just implement, you can be very profitable very easily. And then look at your P L. If you're not looking at your P and L every single week or month, like just being aware, getting into the language of business, that's also gonna help you too. So yes, cut. ⁓ but I found that it's always a lot easier to make sure our collections match, our production matches, and we use those little low hanging fruits. ⁓ and it's there. Like dentistry is such a magical, like, like it's a great lemon tree. You can make a lot of lemonade out of a dental practice. I want you to tell me if I'm right or wrong or or I think I think there's two threes to double your price. Number one, if three people call your front desk, one is going to come in because they're smart and they need to they know they need to get their teeth clean. One isn't gonna come in for anything and you can hear them vaping and smoking and drinking beer and eating Cheetos on the call. But one out of three needs a little extra push. And if you train the person answering the phone, they can close that one out of three. And if they do, they doubled your practice. Then when they get in, you still got the now you got three people in chair. One's gonna do what you say because you're a doctor and they've done their their author search and and you say they got a cavity, they're not gonna argue with you. One's not gonna do anything. In fact, in fact in fact I was like I had about a dozen patients that in the middle of my treatment plan, they asked me if they could just take a cigarette break ⁓ from my presentation and they went outside, had a cigarette, came back. They're gonna do it. But the other one in three needs some some closing skills. And so if you if you can close on the phone You doubled your practice. You you got two butts in instead of instead of one. And if you fix your treatment plan presentation, you're gonna do two cases at one. And I think it's so funny now because the dentists have never let their hygienist or assistant, let alone receptionist, do any diagnosing treatment plan. But now AI, Pearl, and Overjet diagnosing all the cavities. So you wouldn't let your hygienist while she's in there for an hour. Diagnose and treatment plan and sell the dentistry, the assistant while they're taking FMX, they they can't point out, yeah, see, that's a cavity, you don't need a filling and a root now. yeah, they couldn't do it because they were humans. But now Pearl and Overjeck can do it all day long and you're good with that. I mean, so so what how do you how do you double the close rate from one out of three to two out of three on the phone? How do you double the treatment plan acceptance rate from one to two out of three? Yeah. Do you do you agree those are possible goals? Absolutely, Howard. I think again, this is the low hanging fruit that people are like, but that feels so hard. And I'm like, choose your hard. Like, is it harder to spend a little time with a front office and train them how to do this? Is it a little like, or is it harder to be cash flow negative? Like you choose what's your hard to me? Absolutely. Let's go after that. And I agree with you. Like teaching a team to preheat an oven, I call it what would doctor do. And so like, let's train our hygienist. Like I tell all hygienists, doctor should be the second opinion, not the first opinion. And you got Pearl and you got Overjet. And so just spending a little bit of time with your team. So what we typically do for case acceptance, like let's go hit that one quick and then we'll talk about scheduling. Is I'm really big on let's get the whole team where we're talking the same language. So we recommend, like, what would doctor do? I recommend you run this over the course of six weeks, is typically how long it takes, anywhere from six weeks to maybe three months. but we're gonna sit there and we're literally going to go through. We're gonna pull up an FMX. We're gonna do it one day over lunch. Hygienists, doctors, and if you want front office and dental assistance, rock on. But really, I want my like people that are seeing the bulk of my patients with doctor and hygiene. We're gonna look there and I want all of our hygienists to start like if we have an FMX up there and the interaurals, what is doctor going to recommend and how is doctor gonna talk about it? We're not just gonna sit here and have a nice little chit-chat. We're each gonna write it down because I wanna make sure every hygienist starts to get very, very comfortable. And the goal that I tell all hygienists is Your goal should be at the end of this, what would doctor do training over six weeks? And if doctors are really consistent with it, I'm like six weeks of training to be able to double your practice and increase your case acceptance to me is a very good use of my time. So if I can do that, doctors and hygienists, you should be able to have 95% accuracy with your doctors at the end of this. And they do it. So hygienists get really lit up and they get very excited about it because now they're able to preheat the oven. They're able to talk to patients about it, use Pearl, use Overjet. And then doctors, when they tee it up to you, and I say like hygienist, you've got to be the ones who first like introduce it, talk about it with the doctor as soon as they come in, but be real quick. So we introduce the patient, we compliment the patient on something, we recap the treatment that's discussed and we say something personal. Hygienist, you do that, your doctor exams will be much shorter for you and doctors will love it because it's very quick. If we can get that dialed in, and then doctors, you have a very like confirm the treatment. then recommend exactly what needs to happen. And then we take that same baton up to the front office and front office, we schedule first. We then present the treatment. We use insurance secondary. I'm never leading with insurance. You do these little items which seem like, ⁓ no, that's like very quick, easy things. You're going to rapidly be able to help those ones. And then I do a two two two follow-up. So if they did not close for me and I'm going to go through it and I'm going to work through and I'm going to track all the people that didn't say yes to me and all the people that did say yes to me. I'm gonna look for patterns. What are people saying yes? Like those are easy ones. Those are the gimme's. Those are the easy patients that Howard said. I'm looking for the people that say no and what's my pattern in there? And how do I change my verbiage? Because treatment planning is 80% psychology, 20% skill. So like what are you thinking? How are we presenting it? What are the words we're saying? One or two little changes usually will close that. What are the patterns and how can I get that number up higher? And I follow up with them in two days, two weeks, two months to make sure that they don't follow off. People are like, Kiera, you really make your treatment coordinator do that? And like, yeah, I was your treatment coordinator that closed $50,000 same day. And this is exactly what I did. This is how I've trained co offices across the nation to do it. You just have these simple little things that help them out. And then you flip over to our scheduling. Like, I think scheduling's easy, Howard. I genuinely do. I'm like, half of it is just be nice. Like you got the COVID crank, and so many people are so grumpy and so like. Annoyed when they pick up the phone, then I'm like, you can already leap your ahead by just being nice and being excited to welcome a patient. Then take like charge of that conversation. So let's take the ownership of that conversation. If someone's Do you take my insurance? I'm going to quickly redirect and say, my gosh, how did you hear about us? I'm going to answer that, but I want to find out how did they hear about us? If it's our Google reviews, if it's a referral, if it's somewhere else, I want to like say, my gosh, you're so lucky to be here. We love our patients. We love our reviews. I can't wait for you to be a great raving fan too. let's talk about this. I can everything can be overcome. Please do not let being out of network stop people. It's a thousand dollar coupon and we're turning people away over that. No, no, no. We are better than that. And if we are the best dentist, they need to be coming to us. We need to win these patients over, make them feel so loved. Let's get them scheduled. Let's make this a great experience for them. Let's make them feel so excited. I did it with PT called like six offices. And the office I chose, like so many people were annoyed I was calling. Can I put you on hold? Can I do this? And I was like, no one really wants my business. If you're just nice and you take control of that conversation, you can easily turn and transform your practice. So hopefully that was like not too much. I like I love these things. I love training treatment planning. I love training how to like take control of a phone call. I love helping teams overcome those little simple objections because it's very, very simple things. that make massive leaps and bounds of change. And it's a great way to double your practice very easily, like you said. The Dental A Team (36:13) All right, Dental A Team listeners, that was the guest interview that I absolutely loved. And I hope that if there was one idea that stood out to you, don't just agree with it, but actually go implement it this week. And if you need help setting this up in your practice or you need help just navigating or need a friend, head on over to TheDentalATeam.com and I'll be able to help you guys out. Click on the book of call or any way that we can support and serve you. That's what we're here for. That's what we're obsessed with. And as always, thanks for listening and I'll catch you next time on the Dental A Team podcast.
This week on Roxanne and Shantel, we're diving into part three of the Summer House reunion, and let's just say, Amanda did herself no favors. We also cover the Beta Breakers controversy, Ciara's response after the reunion, and Kyle Cooke speaking out since, including what he revealed and how it changes the conversation. Sponsor: Free shipping at Quince.com using code ALLABOUTRH. Get the linen trousers and European linen sheets. Trust me! Subscribe to 'Roxanne & Shantel' on Apple Podcast https://podcasts.apple.com/us/podcast/roxanne-and-shantel-formerly-allabouttrh/id1554996153 Follow Roxanne & Shantel on Spotify https://open.spotify.com/show/79BLlV7530ggskem3tAvjp?si=b060160028aa4f1e Follow Roxanne & Shantel On TikTok Follow Roxanne & Shantel On Instagram Follow Roxanne & Shantel On X Join Rox & Shantel of AllAboutTRH on our Patreon Learn more about your ad choices. Visit megaphone.fm/adchoices
Alycia and Katey are BACK and they pinky promise to stop ghosting you. Katey is fully, irreversibly in her Bravo era and this week she's dragging Alycia into Summer House drama whether she likes it or not.Kyle and Amanda's divorce. A love triangle. A reunion meltdown. Ciara said what she said (“snakes in the grass,” iconic, no notes), Amanda felt absolutely nothing apparently, and we have THOUGHTS.
On this week's episode I dive deep into all three parts of the Summer House reunion. Amanda and West are void of any motion, Lindsay does not use any filter with calling them both out on everything, Ciara gets real and raw and does not mince her words, Kyle shows emotion and realness that continues his redemption arc, Jesse is heartbroken and more. I also discuss Love Island season 8 so far, through episode 6. I breakdown each islander, each couple, who I'm liking, who I'm not and a few behind the scenes fun facts I've learned! What are your thoughts? Let me know!!! Don't forget about my reality, when I also share my rose and thorn of the week.YouTube Link: https://youtu.be/Yt_8O8psWPo
This week we're joined by Jenny Blaze from Bravo & Blaze to talk all things Summer House Reunion Part 3.We get into the Amanda and West mess, the explanations that somehow made things worse, and why this reunion felt like three parts of people refusing to just answer a question directly. While we think Amanda deserves plenty of criticism, we're much more fired up about West and the way he's handled... well, pretty much everything.We talk friendship betrayals, selective accountability, Ciara and Mia continuing to be two of the only people making us want to stand up and clap, and whether anyone on that stage actually came prepared for the questions they knew were coming.Basically, if you've spent the last week yelling "THAT'S NOT THE POINT" at your TV, this episode is for you.
GET IN TOUCH: bravobreakingnews@gmail.com SHOP BRAVO GIFTS: bravobreakingnews.etsy.com Kim (@bravobreakingnews) and Lisa (@lisanotrinna) are back to recap part three of the Summer House reunion and the shocking twist that was revealed at the end of the episode! We break down Amanda and West's lack of emotion, Andy calling it ALL out and the truth about Meija and West's relationship. Then, Mother Hubbard clocking in to say what we were all thinking, what's next for Ciara and Kyle and the answers we're still waiting for. Will we actually learn more during next week's Summer House: The Aftermath episode? Watch to find out, and subscribe now so you don't miss any Bravo Breaking News! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Welcome back to another episode of the F1 Pod on Off The Ball. Eve and Ciara are delighted to be joined this week by Declan Quigley to look back on a chaotic weekend at Monaco.Is a first Ferrari win on the horizon for Hamilton? Can Russell fight back against Antonelli? And Offaly's Alex Dunne moves up to joint-third in the F2 championship The F1 Pod on Off The Ball with KitKat | #HaveABreak
Thank you to the creators who dedicate their corner of the internet to sourcing and sharing good news. We definitely don't see enough of it now a days. Since this is Ciara's first episode back and she's definitely still experiencing some mourning wood, we thought easing back in with some positivity would be our best bet. THANKS SPONSORS Get your new wireless plan for just $15 a month at https://mintmobile.com/LADIES Get $80 off your first month with promo code SPACE80 at https://Talkspace.com/tangents Download the Reddit app today. Take control of your finances and cancel unwanted subscriptions with Rocket Money at https://rocketmoney.com/ladiestangents or join now at https://RocketMoney.com/LADIES with promo code LADIES. News found on IG & Tiktok goodgoodgoodco brady.knows helen_kennedy_ pinknews amii illustrates Learn more about your ad choices. Visit podcastchoices.com/adchoices
Matchmaker Maria sits down with writer and mental health advocate Chrissy Rutherford to discuss the Summer House drama behind her essay, Ciara's Story is a Story I Know Too Well. From dating a friend's ex to the complicated realities of interracial dating, Chrissy explains why Ciara's experience struck such a nerve with so many black women. They dive into fetishization, friendship loyalty, codependent relationships, and the emotional impact of feeling desired but not chosen. support the show, support the sponsors! Go to https://OmahaSteaks.com and use promo code MATCHMAKER at checkout for $35 off. Minimum purchase may apply. ♥️JOIN MARIA'S COMMUNITY + SUBMIT A QUESTION ❓ Ready to date with intention?
Ciara, Alex, and Ashtyn recorded half of a great podcast before the Deep State tried to silence us by cutting off Ciara's wifi. Before disaster we cover the progress of Knicks is in six, Wemby being next-level earnest, Angel's shooting form, Olivia Miles being awesome, and a little bit of the troubles of the Sky. Thank you for subscribing. Leave a comment or share this episode.
This week, we're back breaking down Part 2 of the Summer House reunion, from Amanda and West's apology tour to Ciara continuing to be the only sane person in the room. But the conversation quickly spirals into something bigger: why has everyone become so intensely parasocial?From fans dissecting Ariana Grande's tour behavior, to Phoebe Bridgers implementing a no-phone policy at her shows, to the internet's latest obsession with treating celebrities like fictional characters instead of actual people, we're unpacking how fandom culture has completely warped audience behavior. Plus, why people project onto reality TV casts like they personally know them, the rise of performative outrage, and why boundaries between creators and audiences seem thinner than ever.---Stream Hannah's album, PHASES!Watch Emily's Short Film, All We Were!Emily's Substack: third martini thoughts---Emily's Captivation: ObsessedHannah's Captivation: Eternal Sunshine TourShop CLEARSTEM and 15% off with the code GALSGUIDE at checkout---Welcome to The Gal's Guide — a weekly dating and lifestyle podcast created to empower radical self-love and bold relationships. Join us, long-distance best friends Hannah Adams and Emily Aleece Burton, for amusing and vulnerable conversations with insightful guests as we cover topics like love and dating to your own self-love, healing, spirituality, and always remembering the importance of gal pals. Want to request a topic or work with us? Send us an email at hello@thegalsguidepod.com or visit us on our website at thegalsguidepod.com---FOLLOW US!Instagram: @thegalsguidepodTikTok: @thegalsguideEmily: @emilyaleeceHannah: @hannahadamsmillerAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
The kids' juice aisle looks completely covered. So does the protein market. Most people would conclude there's no room for anything new. Ciara didn't. The Grammy-winning musician and mom of four was watching her daughter refuse every protein option put in front of her. So Ciara started looking for solutions and met Chris Koch, a CPG entrepreneur. Together, they founded Frosh, the first protein-enhanced juice for kids. She sits down with Jason to share a lesson in how the best opportunities are often hiding inside the markets everyone else has already written off. Learn more about your ad choices. Visit megaphone.fm/adchoices
This week on In the City, we start with a chilling moment of West, Amanda and Ciara, Lindsay goes on a date with a milkman, Danielle squashes the beef, Whitney finds out Kenny might not feel the spark and more!Follow me on social media, find links to merch, Patreon and more here! Hosted on Acast. See acast.com/privacy for more information.
Welcome back to The Viall Files: Reality Recap! Prestige reality TV season is upon us once again! To celebrate, we're joined by Hunter Harris and Jamie Lynn Seigler to dive into the weeds of Part 2 of the Summer House Reunion / In The City AND the premiere of Love Island USA. Is West Kyle 2.0? Who is the hottest new single in the villa? What was Ciara's best read? What are everyone's thoughts on brunette Ariana Madix? All that, and more. This is must-see podcasting, baby. "Own it! Just say you're sorry!" Nick is on Substack! Subscribe here: https://nickviall.substack.com/subscribe HEY! YOU! DO YOU NEED DATING AND RELATIONSHIP ADVICE? Email asknick@theviallfiles.com and be a part of future Ask Nick episodes! Want ad free episodes and incredible bonus content? Start your 7 Day Free Trial of Viall Files + here: https://viallfiles.supportingcast.fm/ Subscribe to The ENVY Media Newsletter Today: https://www.viallfiles.com/newsletter To Order Nick's Book and/or learn more about the show, go to: https://viallfiles.com THANK YOU TO OUR SPONSORS: Reddit: Download the Reddit app and get answers on your favorite subreddit r/AskReddit. Download the Reddit app today. Monarch: Use code VIALL at https://monarch.com to get your first year of Monarch Core half off at just $50. Helix: Go to https://helixsleep.com/viall for Summer Savings, 20% off Sitewide. Ollie: Get ready for both you and your pup to be obsessed. Head to https://ollie.com/viall, tell them all about your dog, and use code VIALL to get 70% off your Welcome Kit when you subscribe today! Merit Beauty: Right now, Merit Beauty is offering our listeners their Signature Makeup Bag with your first order at https://meritbeauty.com To advertise on this podcast please email: ad-sales@libsyn.com or go to: https://advertising.libsyn.com/theviallfiles Timestamps: 00:00 - Intro 10:39 - Jamie Lynn Joins 41:58 - Hunter Joins 01:50:22 - Outro Episode Socials: @viallfiles @nickviall @nnataliejjoy @jamielynnsigler @hunterh @the_mare_bare @justinkaphillips
Ciara and West make their “In The City” debut, and Teddi and Tamra instantly noticed a shift. Where’s the chemistry we saw on Summer House?!Whitney’s crying…a lot. Do they find it endearing or are they over the tears?! What are their thoughts on controversial Kenny?Plus, Teddi wonders if younger guys are attracted to older women now, or if that’s a myth. Asking for a friend! See omnystudio.com/listener for privacy information.