The Medical Management Podcast

Welcome to the second episode with Scott Tucker! This time, Scott joins us to chat about a topic that most employers may not be keen to talk about: asking for a raise. Having the market values in mind is always important, even though during the pandemic they have been changing constantly. Scott always rechecks them every few months to see that every employee is having a good number on their paychecks. As a manager, always be open to listening to your employee's reasons to get a raise; their explanations can show you things you might be missing out on. Employees need to understand how much it costs an employer to have them in the company, and that includes health insurance, retirement, in-office services, and more.  Tune in to this episode and understand the other side of the coin when it comes to raises in a company!

Hello and happy 2022!  The Medical Management Podcast is truly happy to be back with much more information to help you level up your practice. In this two-part special we feature our friend Scott Tucker. In this first episode, we tackle a controversial topic: the No Surprises Billing Act of 2022. Even though this act applies in its majority to hospital settings, there is a part that applies for outpatient medical clinics and practices. Good faith estimates and disclaimers must be shown to patients. Hospitals and practices are not involved when a patient disputes a bill, that must be done directly with the government. Scott breaks down the No Surprises Billing Act step by step for you to understand and know how to go forward from now on.

Welcome back to this two-part special with Molly Ramsay!  Staffing and employee retention have been nothing less than a greek conquest for the last couple of years. Even before the pandemic hit, healthcare workers were feeling burnt out. Since early 2020, when Covid wreaked havoc worldwide, a lot of people have been jumping ship due to being in a constant state of burnout. Compensation is one big flag to touch upon in this discussion, but it isn't the only one. Many organizations are looking forward to new and softer ways to retain their employees. Molly and Jesse go through this topic sharing reflections, pieces of advice, and possible solutions to have a stronger January-February period. Tune in and enjoy! 

Developing or bringing on teams can be a daunting experience for most managers, we know that first hand! In this two-part special with Molly Ramsay we are breaking through how we can create a better experience for those members just joining the team and how we can improve the onboarding process. She believes that the onboarding process starts with the interviews and how they are presenting the company to the candidates. She also gives tips on how to build up someone's first day. Molly also finalizes this interview sharing innovative ways you can engage your employees through simple actions! Tune in and don't miss the next episode with Molly!

We are back with our first international guest, Peter Vranes!  In the last episode, he shared his journey in entrepreneurship, wearable devices, and how we can continuously monitor certain levels and tests we usually get tested once or twice a year. For this occasion, Peter will talk to us about new revolutionary technologies. Data sets and their management with the patient at the center of it all are truly important right now. The early identification of some conditions can be so critical to their management, this is why having big data sets can help in this process. Remote patient monitoring is on the growing side of technology, and in the future, we will see more technology enabling it.  Join this second episode with Peter Vranes and listen to where medicine and healthcare can be headed! 

Today's guest is our very first international guest on the Medical Management Podcast!  All the way from Australia, Peter Vranes came over to share his pieces of advice on being a Chief Executive Officer. Peter reckons how entrepreneurship and uncertainty have taught him to be a better person, and he loves challenging himself. Imposter syndrome, authenticity, technology, and the future of medicine are some of the main topics in this conversation. Peter wants to help people through technology in the healthcare industry, so tune in to learn more about his journey! Don't worry, we will have Peter on our next episode too because he has more things to share. 

Welcome to the top 21 of 2021 tips, tools, and techniques episode! We are joined by our dear friend Lauren Harris, who went on her own as a healthcare consultant after more than 20 years in healthcare management. Taking care of yourself is a whole-rounded task, this means it involves your physical and mental health, and also your workplace health. They chat about 4 categories: wellness, leadership development, community, and productivity. From wellness to sleep, to the physical environment you work in, to productivity apps and habits, they are all here to help you!  Tune in and see if you can apply all of the 21that Jesse and Lauren mentioned!

In previous episodes, we have talked about month-ends, budgets, and more, but we haven't tackled the big topic they all have in common: Financials.  On this occasion, Jay is here to spill the beans about financials and why having these reports is important. Having insights is incredibly important to see how operational decisions are affecting financial outcomes. There are a lot of things that we can streamline and not overburden the system. Financials are, in the end, a reflection of the operational decisions taken.  Join Jay, while he gives us a detailed breakdown of the financial aspect in the management department!

Today's episode is about accountability in tough situations.  Holding someone accountable to the high standards the company has can be daunting and scary. There are several ways to do so without being arrogant, rude or disrespectful. A boss's job is to be both compassionate and demanding with their teams. Jesse shares what he thinks are red flags for a leader in this topic. He also gives his thoughts towards what we should do in the future. Accountability comes down to three things: be consistent, step up when you need to, and take a human approach.  Accountability needs us to be the best version of ourselves we can possibly be.

Tune in because Doug Crabtree is back for another enthralling discussion about the social determinants of health! Doug shares his thoughts on the factors that affect our health and the quality of our lives. He highlights the habits that people have that could lead to a negative impact on their well-being. Doug also suggests some changes that everyone should apply to increase their lives' expectancy. This way, he urges individuals to become responsible for their own lives and start changing for the better. Doug believes that caring for others really matters and prompts everyone to start contributing to the community.

We have an incredible guest on the show today, welcome Doug Crabtree! Doug is the former CEO of the Eastern Idaho Regional Medical Center before he pivoted into teaching. He is now the executive in residence at Idaho State University. He also reflects on how he changed from helping people in the hospital environment to teaching tomorrow's leaders in the health administration industry.  Doug stands proud of himself when serving people, whether it is in the hospital or in the teaching setting.

This week's episode is about the terrible act of letting someone go. Both employer and employee will go through this at some point in their work lives. Jesse shares his thoughts and advice regarding this situation. One side of it is getting better at the process of firing someone while the other is feeling the uncomfortable emotions of doing it. These two have to be separated from the start, because doing so will never get any easier. Another great tip from Jesse is getting external help either from HR management or an attorney's office to make sure everything is correct and in place.  From common mistakes to tips on how to deal when you have to let someone go, this episode brings you a little bit of peace of mind. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

How can we be the most effective and successful in our out-of-clinic planning sessions?  This is this week's topic and hosts Jesse and Jay are ready to give you the best advice ever! Jay starts saying that the best planning sessions have planning processes in place. Setting aside time for you to plan your sessions is extremely important to not dwell on the long list of to-dos. Reflection is also a great space to let things digest. Knowing yourself is truly important to always be on top of your game for the meetings. These sessions need the team's full openness and vulnerability, and once ended everyone must stay aligned. Get to your planning sessions with these incredible pieces of advice!! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com

Recruiting and retaining employees is one of the most pressing issues in any industry right now. After over 15 months of the covid-19 pandemic, managers see that many applicants are scheduling interviews, but they never show up. Workers across all industries are tired or burnt out, and having little pick-me-ups can help as an incentive. These incentives can come in a taco truck on a specific day or mental health resources available. Another piece of advice Jesse gives is restructuring the workflows to see where can holes are supported and dealt with. Their final thought goes about leaders in this precise moment and how they have to double-check themselves to take care of their team. Join Jesse and Jay to recognize the roots of what is going on in management right now. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

If you're an independent practitioner and you're wondering if buying or not your own real estate, this episode is perfect for you!  Jay and Jesse discuss this issue from different perspectives. They also ponder the pros and cons list of owning real estate for your practice. While you can have the autonomy to do things you like on the property, there are added tasks like fixing the building on your own. Jesse and Jay dive deep into the considerations you might want to have before making a decision. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

In this episode, Jay and Jesse examine the meaning of trust and its importance inside a community. Jesse expresses his thoughts on the effectiveness of building confidence in people's relationships, using examples based on his personal experience. Together, they dive deep into the meaning of trust and those places where the word is misused or misinterpreted; having the team on the same page will build a foundation. They talk about the necessity of trust inside MedMan and how this has been the decisive factor to the community's success so far. Follow Jay and Jesse on this episode and learn how you can gain trust from the people near you! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

Negotiating with your best self is a skill that can be applied to many aspects of life. In this episode, Jay discusses this topic with Jesse. Negotiation is a skill like decision-making or problem-solving. As with every skill, you can train yourself to become better at it. To negotiate as your best self, you have to recognize your personality traits and strengths. Jesse thinks about three things when negotiating: first, how well did you represent yourself or the company you work for; second, the relationship you create with the other party that is negotiating; and three, did you live up to your ethics? Jesse also reflects on those key things you can work on to become a better negotiator. Negotiations are successful when there's a win-win relationship between everyone involved. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

People management can be one of the most difficult and important parts of a job. In this episode, Jesse answers some questions regarding this topic from his experience in MedMan. The first question is regarding payments, and Jesse does an emphasis on pay scales. He also shares three methods he has used for people to get a pay raise. Giving feedback may be a delicate topic, but there is a lot to learn on how to do it. There is not a single personality to “correctly” give feedback. The final question has to do with the drama between co-workers and how to resolve them. Have any questions you would like Jesse to answer? Remember you can email him and see if your question is featured in a future Q&A episode! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

The first episode of this week is about the most frequent inquiries MedMan gets about recruitment and interviews. Jesse covers x questions. From rearranging the interview process when there's a no-show; to the relevance of references, Jesse talks about his experience dealing with these situations. Regarding incrementing the number of applicants, his advice is to give yourself more time to gather more applicants. Finally, Jesse gave quite a thought to what his favorite interview questions and processes are. Join host Jesse Arnoldson while he answers them! This episode will for sure give you tools to have in hand in your next recruitment and interview process. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

Our last episode's guest, Zeke Kuch, is back to give us a quick overview of Swell. Swell is a startup that was born in Utah, and they have been rapidly growing. Zeke talks about the company's mission and its work in patient engagement. They offer review generation, tracking services, and a messaging platform that unifies Facebook, Google messages, text messages, and others in one single place. Swell also offers text messaging and email solutions, even though they lead with texts. Tune into this episode to learn about Swell's experience as a startup! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

Today's guest is Zeke Kuch from Swell, a software company that helps clinics and medical centers better communicate and engage with their patients. We brought Zeke over on the show to discuss online review generation and the challenge it presents. Most customers go online and either look for or generate reviews about services. This plays an important role in the decision-making process, and businesses nowadays live and die with online reviews. If leaving a review isn't convenient or automated, customers probably won't leave them. There are ways to ask for reviews, and the easier to do for the user, the more you'll probably get. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

Today we are diving deep into another of our values: Positivity.  This core value is across the MedMan staff and is a criterion for being hired in the organization. Positivity isn't being a ball of sunshine 24/7; it means always taking into account an optimistic approach to outcomes. Molly explains how she knows about someone's positivity through the hiring experience. They also chat about how some feelings may be overwhelming sometimes and need moderation.  For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

We are so happy to have Molly Ramsay over on the show again. This time to talk to us about deliberate culture and its impact on organizations. One of Molly's biggest challenges and passions is company culture; This is why she jumped into the ship when MedMan was purchased in 2018. At MedMan, they had big company culture actions and small culture actions, like getting a meal with an interviewee as part of the process to get to know them. Together, they go through shared experiences at MedMan and how the culture has impacted their decisions. Tune in to this episode and leave with excellent takeaways about company culture. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

Welcome back to the second episode with Jamie Mustard. In this episode, Jamie shares her experience as a process simplifier. In her previous job, she tells us how she helped the team be more efficient by getting more knowledge of the software system they worked with. Jamie then dives into her role at MedMan and how she's adjusting to it. We close this episode with what Jamie would love to do when she has 20 minutes free or takes a two-week vacation! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

Welcome back to the Get To Know You series!  In this episode, we want you to know our Operations Coordinator, the incredible Jamie Mustard! She landed in healthcare after talking to an acquaintance that was a professor at Idaho State University. She described to him health care administration, and after their chat, she got on track with this industry and found her passion in it. She ended up at MedMan as the go-to person so things can run smoothly.  Tune in to this episode and be sure not to miss the next one; it's with Jamie too! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

At MedMan, we want to share knowledge with you. It doesn't matter if it comes from another podcast, a book, or a Youtube video.  In this episode, Jesse and Jay review a book, “The Coaching Habit” by Michael Bungay Stainer. They share their thoughts and opinions about it. Jay couldn't leave this book alone; he read it in about three days! The way coaching is being taught and learned is shifting at this moment. When coaching, Michael's proposal stands by not giving advice right away but changing them to questions. We invite you to read the book and see if you share some of Jay's thoughts! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

Are you one of those passionate people that have hard-set opinions? Jay and Jesse invite you to question those thoughts in this episode. After reading Adam Grant's book “Think Again: The Power of Knowing What You Don't Know,” they experimented. Jay wants Jesse to question Annual Reviews. Are they worthless and absolutely unnecessary, as Jesse thinks? Or can they be revaluated and repurposed? What are some alternatives that we can put in their place? Tune in to this new episode of the Medical Management Podcast to know the answers! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

In this episode, we get to pick Molly Ramsay's brain about her role and vision at MedMan. She reflects on her position and how she is a great asset to the company. Her interpersonal and intrapersonal skills are her superpower, and it all ends in what they both call “people issues.” Molly also shares her vision towards feedback and team input to accelerate and make processes better. Join us on this episode to know Molly Ramsay a little better! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

At MedMan, customer experience is at the top of the priority list. To deliver a great one, we need a top-notch team. This episode starts a new series! One in which you will be able to know the MedMan from the inside out. Today we are joined by Molly Ramsay, our Corporate Operations Director. We go through her life journey in all details. Molly found the flexibility to move between settings in health care administration. She ultimately found the perfect scenario to help people without being involved in direct patient care. Coming in and out of MedMan, Molly explains why she loves the organization so much.  For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

In this second part of our interview with Donna, we cover the power of networking and dive deep into actionable steps to building a strong health care network. Jesse swaps stories with Donna on how they got into their respective local chapters. Donna recounts her funny experiences building a network and the piece of advice her boss and mentor told her. She also shares how networking can impact a career, tips on the best ways to engage with your local chapter, and ways to build great network support. If you've been struggling to create a network, this episode will inspire you to work harder and smarter. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

Healthcare should be easy for everyone to understand, but more often than not, it is complicated for patients and families to navigate. Today's guest, Donna Bergman, is a great example of someone 'who has a chip on her shoulder' on how things are done and has come up with ways to make changes. Director of Population Health for St. Luke's Health System; Donna shares some of her challenges and frustrations in the health care system and what she is doing to improve patient outcomes. She paints a picture of the change she hopes to see and talks about a team-based patient-focused model that can deliver care while also caring for doctors and other providers. Change is never easy, but with the new model Donna is talking about, it might be just what we need to elevate patient outcomes and reduce physician burnout. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

How do we know when someone lives to our company values? This is one of the main questions that Jesse and Jay answer in this second episode of the Living Your Values mini-series. Jesse shares the three main things he looks at in an individual when it comes to Intellectual Curiosity. Jesse also reflects on what traits he likes people to have when he is hiring. Together, they finish the conversation by discussing the opposite of values. Like they say: always keep being a student. Intellectual Curiosity is a value that your superiors will truly cherish! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

Welcome to the first episode of a new mini-series about how we live our values at MedMan. In the following episodes, we want to share how our core values transcend in everything we do. Intellectual Curiosity is a must for every team member at MedMan; it should be for your company too! Intellectual curiosity is like a muscle. You can exercise to make it stronger to turn it into a daily habit. Promoting the values within the team is also important. Jay dives deep into the hiring process and finding this curiosity in the candidates. Jesse and Jay share how they promote intellectual curiosity at MedMan; join them and try to apply this at your job! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

Team leadership is something organizations are working on every single day. Jesse and Jay are back together to discuss how we can build our team's leadership. Jesse learned that leaning on teammates from either the clinical part or the business part is essential through management. Also, checking which individuals in those branches are potential leaders. Asking for more people to come to the team may be a difficult conversation. Jesse shares his advice on how to approach high-level individuals to justify your needs. We end this conversation with, what we imagine, is the perfect management team, their skills, and traits. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

How many direct reports are enough? Managers and leaders often have this question in mind when working. Jay and Jesse discuss this topic thoroughly based on their experience at MedMan. Even though the amount of reports depends on the practice one is managing, they are essential for decision-making. With this in mind, the amount recommended by Jesse is between 7 and 10. They have implemented several techniques at the clinics to improve the direct report system, like a roundabout analogy and schedule templates. Also, they talk about motivation and how keeping the team's spirit up is an instant pathway to a good job. Join our two hosts in this conversation and see which advice you can implement at work! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

Change can be something difficult or challenging, but it will always be necessary. We know life isn't as static as we would want it to be. But having a change once in a while is good. Change management can be a whole conversation to have with teammates. Sometimes things happen so fast that the ability to adapt is a must to achieve what we plan. Keeping the team in a positive mindset is part of the leader's job. This also happens inside companies when things go wrong. In this panel-like conversation, Jason, Holly, Nathan, and Jesse discuss the best practices and advice in change management. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

Welcome back to the second interview with Medman's founder Jim Trounson! In the last episode, Jim shared his advice and reflections about scouting and hiring the perfect team. In this episode, he will talk about what to do with them once they are inside your organization. Jim's first thought is about understanding life as a 3 step journey. Step one is figuring your identity. Step two is responsibility. Step three is freedom. Jim also talks about his involvement and mission with Medvale: to network and leverage better ideas. Medvale is all about encouraging and working together to get better solutions. Listen to Jim's thoughts on a perfect community! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

Today's guest is an exceptional one! Jim Trounson is here today to tell us the story of MedMan. As his founder and CEO, Jim goes back to how and why he started this company. Not having a micromanagement system and having all the team know their income is important to MedMan's initial values. He also reflects on leadership and hiring processes. The constant thought of upgrading the team is necessary to be better at our jobs. Also, Jim chats about the best practices to keep the team's energy at a high level. In this episode, Jim provides advice from his experience to lead and upgrade the team. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

Happiness is all about the relationships you build in life. In this magnificent episode with Dr. Tracy Farnsworth, he reflects on his career journey. Together, Tracy and Jesse go through experiences that ultimately have had a positive outcome. Tracy also gives advice on how to have a successful life, both personally and professionally. He also says that sometimes having a career pivot is necessary for one's growth. Find, in this episode, some of the greatest career advice out there. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

The best leaders develop relationships of trust. This is what Dr. Tracy Farnsworth has been doing throughout his career. With a passion for people, he was appointed President and Chief Executive Officer of the Idaho College of Osteopathic Medicine in 2016. In his years of experience, he has taught them that leadership is not innate, it can be learned and polished. In this episode, Dr. Tracy delivers the best advice towards team leadership and how to start improving this in the workplace. Join this conversation to get to know a true leader: Dr. Tracy Fanrsworth. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

Knowing how to manage time to avoid burnout and exhaustion is an important part of adult life. In this episode, we are back with Brad Turpen. He offers the best advice on when to say yes and when to say no. Brad goes deep on how a “we're not in control of everything” mindset is healthy. Accepting this helps have a better approach to time management and the tasks at hand. Brad also goes back to separating the time and spaces of each situation. Being present and not thinking about other things may help enjoy the current moment. Listen to this episode and get the best advice, tips and techniques to improve your leadership skills! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

Brad Turpen is all about teaching leadership skills to his team. After leaving the Airforce, Brad got into healthcare and has been working on developing leadership skills with his team of physicians. Brad strives to engage them in operational, governance, or executive levels. His experience coaching sports teams has taught him skills to apply to his work. Identifying leadership in an early stage helps the team know who can be in a position of power. For Brad is also important to have a big-picture mindset to succeed as a leader. Get great advice on how you can improve your team's leadership with Brad's wisdom. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

Welcome back to the second episode of the Jason Ormond series. Jason shares with us his advice on building success for the business. Being patient-centric is one of the core values for Bingham Memorial Hospital. It is fundamental also to have a reporting system exclusive for the team. This will help everyone be on the same page. In the end, all the efforts should be concentrated on the creation of a strategic plan of action. Jason shared the best advice to improve and excel as a healthcare provider. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

Jason Ormond has a quite interesting story about how he landed in healthcare! In this first episode with Jason, he reflects on how his life took several curves that led him to healthcare. Starting his work life as a builder and contractor, Jason decided to go back to school. He later started working at Pocatello Women's Health Clinic, where he still is at the moment. Jason also talks about the adaptability to this new workspace where they function as separate clinics in the same building. He jokes around unifying processes between providers to successfully deliver high-quality services. Join Jason and Jesse in this wonderful conversation about the administration of healthcare services! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

Welcome back to our chat with Shelby Sanderford! In this episode, we take off where we left with the DOCPACE mission: To reduce the wait time for patients. Through Artificial Intelligence, DOCPACE is creating a system to understand how the provider and the patient behave. Based on machine learning, data is analyzed to play Tetris with the schedule and avoid potential gaps of times. DOCPACE is giving back doctors a little of their time back. How are you managing time at your practice? Maybe DOCPACE can help you! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

To deliver the best service possible, a balance between the patients, providers, and payer's needs is necessary. In this first episode, we talked to Shelby Sanderford, CEO at DOCPACE. Jesse interviews her about how she ended up working in healthcare. Shelby wanted to be a doctor but after shadowing a teacher she fell in love with health administration. She found a root problem and started working towards solving it. That led her to found DOCPACE, a solution for wait times. In the next episode, both of them will dive deeper into the best time-management practices! Join us on this conversation about how to balance every party's interest to have a good outcome! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

Having financial controls in place reduces the risk of fraud opportunities popping up. We are back again with Jay Holmes as a guest. This time talking about the importance of financial controls in medical practice. Financial controls don't only refer to fraud and embezzlement, but consistency in reporting. Generating a fluid process to produce data is fundamental. A constant eye on the team may feel like having a policeman watching every move. Controls are about creating trust and transparency in the processes. The segregation of duties closes the door to embezzlement and fraud. Jesse's picking Jay's accountant brain in this second episode of the Financial Practices series! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

The practice financials are sometimes a headache, right? In this episode of the MedMan Podcast Jesse and Jay discuss how important it is to have a month-end close. These practices are decisive before taking any decisions on the business. Decision-makers only review the P&L, but what is behind it is also important. Taking into account balance sheets, comp models and overhead budgets give more insight to make decisions. Watch out for those unreconciled transactions too before they mess up your whole work! Dive deep into Jay's accounting experience and advice, it all comes down to being organized with data and accounts. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

Sherry Stanton is back to discuss the journey of building a patient panel with us in this episode of The MedManPodcast! When Sherry saw how difficult it was for some people to have access to a care provider, she took the decision of becoming one herself. For the last four years, she has been a nurse practitioner. Sherry recognizes the hardest part of the patient panel building is making them understand that even though the building is old, they are a new clinic wanting to provide family care. Sherry talks about how they work at Star Family Health and Wellness and how having blocked time helps when same-day appointments arise. Get to know more about the family sense in her work on this second episode with Sherry Stanton! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

Some people decide to invest their lives in patient and family care. This is the case for the wonderful Sherry Stanton, our guest on this episode. Jay interviews Sherry, an incredible registered nurse, on her journey. Sherry shares how she got involved with healthcare from a very young age. She also looks back at her younger years when nursing was “just a calling to go do something for other people” and not considered a real profession. For Sherry, her ideal patient would be someone that has questions regarding their health conditions. Besides work, Sherry shares what she likes to do: gardening, spending time with her granddaughters, and gaming. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 

To have a successful planning session with your team you got to really know them! In this second episode, Chuck Hulse is back with Jesse and they discuss tips and tricks to having a great planning session. Chuck recognizes that one of the biggest pitfalls in this topic is not being well prepared enough for the session. Having in mind the team's expectations, company values, and overall goals is important and will give clarity to everyone present. He also knows that to have a successful session, one needs to know who will attend and how to set up the space you are in. Small things like space disposition and mood may decide the success of the event. Make sure to tune in to the MedMan Podcast for the best advice that will help you become a better professional! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com