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More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter What if your child's speech or chewing could give you clues about hidden developmental delays? Did you know that your child's visit to the dentist could hold hidden insights into their overall development? Join host Teresa Duncan and guest Ann-Marie DePalma as they unravel the fascinating connections between a child's oral health and early signs of developmental delays—including conditions like autism. Discover why dental professionals might be the first to spot clues, from speech impediments to tongue ties, and how these seemingly minor oral challenges can indicate deeper issues in your child's physical and cognitive growth. But there's more: Ann-Marie explains how both clinical and administrative dental teams can play a critical role in identifying and supporting children with developmental delays, by looking for patterns during appointments and asking the right questions when families call. You'll also learn practical advice for parents—from understanding what happens if a tongue tie isn't treated, to the significance of early referrals for therapies such as myofunctional therapy. And it's not just about childhood—this episode explores broader themes of women's health in dentistry, including the role of hormones during menopause and their surprising link to conditions such as TMJ, TMD, and chronic headaches. Plus, get an insider's view on how artificial intelligence is transforming how dental offices track development, screen for health risks, and make the entire patient experience (from online scheduling to payments) more accessible. Whether you're a parent concerned about your child's speech, a dental professional encountering more patients with autism or developmental delays, or someone curious about the intersection of oral health, women's health, and modern technology, this episode is packed with essential insights and actionable tips to help you be proactive at every age and stage. Connect with Ann-Marie: Website:https://depalmaannmarie.com/ LinkedIn: https://www.linkedin.com/in/annmariedepalma/ Instagram: https://www.instagram.com/ann.marierdh/ Check out our previous Podcast: NTMT #159 Ep 99: Artificial Intelligence: What's The Big Deal? https://directory.libsyn.com/episode/index/id/24754176 ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/ Use ODYSSEY for a 10% courtesy ------------- *Is your AR out of control? Is your admin team burning out?
In this episode of Eye Own a Business, Dr. Steve Vargo sits down with Cindy Braden, Vice President of Sales at OneSpot, to uncover the hidden breakdowns in the billing process that are costing eye care practices serious money. From aging A/R to the risks of relying on a single biller, Cindy shares eye-opening insights on how to protect your revenue and streamline your billing systems—whether in-house or outsourced. You'll also hear how technology, including AI, is reshaping revenue cycle management and giving practices powerful tools to stay ahead. If you're tired of leaving money on the table, this episode is your blueprint for identifying billing gaps, improving collections, and gaining control of your financial health. Follow our Podcast on All Available Platforms Follow our Podcast on Instagram Follow IDOC on Facebook Follow IDOC on LinkedIn Watch our Podcast Video on YouTube
In this episode of the CPQ Podcast, we're joined by Nikhil Muralitharan, Senior Director of Product Marketing at Chargebee, to explore how modern CPQ solutions are evolving for software and digital service businesses. Nikhil shares his unique journey from software engineering to product marketing leadership—and how his career path mirrors his personal theme of "connecting the dots." We dive deep into Chargebee's API-first, modular CPQ platform, built to support hybrid sales motions like PLG and sales-assisted selling—without maintaining separate catalogs or tech stacks. With customers ranging from $3M to $150M in revenue across the UK, Europe, ANZ, and North America, Chargebee offers out-of-the-box integrations with Salesforce, HubSpot, NetSuite, Sage Intacct, and over 60 other systems. Nikhil also discusses: Their AI-generated quote summaries and vision for CPQ in an AI-native world Why sales and finance teams should operate from a shared data foundation Chargebee's approach to billing-first CPQ architecture, SOC 1/SOC 2 and ISO 27001 compliance A new guided selling experience launching later this year Their 6-stage implementation methodology and fast go-live timelines If you're looking for a CPQ solution designed for digital growth, flexible pricing models, and enterprise-grade compliance—this episode is a must-listen.
Got questions? Send Ericka a Text!Pivotal moments often arrive unexpectedly. After years of helping dental practices decode insurance denials and maximize reimbursements, I've made a significant discovery that's reshaping our journey together. What began as technical discussions about coding and claims consistently opened doors to far deeper conversations about practice culture, team alignment, and leadership challenges.The highest-performing billing departments I've encountered share one critical element that transcends technical knowledge—they operate within practices where leadership is strong, vision is shared, and team members pull in the same direction. When I stepped into offices to address billing issues, I frequently uncovered symptoms of deeper organizational challenges: fear-based decision-making, reactive management, artificial harmony, and teams trapped in survival mode. These cultural issues were directly impacting financial performance.That's why this finale of the Dental Billing Podcast marks not an ending but an evolution. While billing expertise remains my foundation and passion, our new "Practice and Purpose" podcast will embrace the whole picture of practice success. We'll explore leadership development, navigating difficult conversations, building high-performing teams, and aligning your practice with your deeper purpose—all while continuing to sprinkle in the billing wisdom you've come to expect.To my loyal listeners who've shared stories of successfully challenging insurance companies, securing deserved raises, and transforming billing departments: thank you for making this platform sacred. This shift honors the truth of what you've been teaching me all along—that our conversations were always about more than just billing. They were about becoming the leader your practice needs and creating a culture where your team and your purpose can thrive. Join me next week as we begin this expanded journey together, right here in your podcast feed. Want to learn Dental Coding and Billing? Join here:https://tr.ee/efzYrY7mp-Would you like to set-up a billing consultation with Ericka? She would love the opportunity to discuss your billing questions and see how Fortune Billing Solutions may help you. Email Ericka:ericka@dentalbillingdoneright.comSchedule a call with Ericka: https://calendly.com/ericka-dentalbillingdoneright/30min Perio performance formula: (D4341+D4342+D4346+D4355+D4910)/(D4341+D4342+D4346+D4355+D4910+D1110)
The July 2025 recall features four episodes on systems and innovation in delivering neurologic care. The episode begins with Dr. Scott Friedenberg discussing challenges faced by neurologists in balancing financial productivity with optimal patient care. The episode leads into a conversation with Dr. Marisa Patryce McGinley discussing the utilization of telemedicine in neurology, particularly focusing on disparities in access among different demographic groups. The conversation transitions to Dr. Lidia Moura talking about the implications of large language models for neurologic care. The episode concludes with Dr. Ashish D. Patel discussing headache referrals and the implementation of a design thinking approach to improve access to headache care. Podcast links: Empowering Health Care Providers Disparities in Utilization of Outpatient Telemedicine for Neurologic Care Large Language Models for Quality and Efficiency of Neurologic Care Using Design Thinking to Understand the Reason for Headache Referrals Article links: Empowering Health Care Providers: A Collaborative Approach to Enhance Financial Performance and Productivity in Clinical Practice Disparities in Utilization of Outpatient Telemedicine for Neurologic Care Implications of Large Language Models for Quality and Efficiency of Neurologic Care: Emerging Issues in Neurology Using Design Thinking to Understand the Reason for Headache Referrals and Reduce Referral Rates Disclosures can be found at Neurology.org.
Most BigLaw firms offer a broad array of benefits, including to meet important needs for caregiving for children. But there is still a large gap in many firms for lawyers and other professionals when it comes to benefits that assist in meeting broader family needs, including when it comes to caring for parents, adult dependents, spoues and other family members. In this episode, I speak with Thomas Adrian, who leads HR and wellness at Sheppard Mullin, a firm which has adopted one of the most comprehensive programs in BigLaw to address overall family caregiver needs. We talking about how Sheppard Mullin's partnership with HomeThrive helps lawyers and other professional staff to handle real-life carer responsibilities without having to sacrifice their careers. Thomas walks through how the program works, including how it is structured to avoid red tape, and how it delivers tangible ROI through increased retention, better productivity, and stronger firm culture. For firms that want to lead in talent strategy, and attorneys looking for better ways to share with their firms how to meet this challenge in the marketplace, this episode is worth a close listen. At a Glance: 00:00 Why adult caregiving needs more attention in law firm benefits 01:46 Key statistics on working caregivers and the impact on careers 03:07 Sheppard Mullin's motivation to address caregiving needs 04:20 How the firm began identifying caregiving as a wellness priority 07:13 Why Sheppard Mullin chose Homethrive and how the program works 09:46 Real-life examples of remote caregiving support across the U.S. 11:09 The range of support Homethrive offers beyond elder care 12:25 How Sheppard Mullin defines “family” inclusively 14:15 How the program has been leveraged by those who benefit from it 15:16 Impact stories from attorneys and staff who avoided burnout or resignation 16:40 Extending the benefit to all employees—not just lawyers 17:59 Gaining leadership buy-in for progressive benefits 19:23 ROI vs. Return on Value: how the firm measures program success 20:50 Billing more hours thanks to offloaded caregiving logistics 22:07 Vendor collaboration: why integration across wellness programs matters 24:16 How word-of-mouth drives adoption across practice groups 25:11 Why Sheppard Mullin is committed to leading in this area 26:21 Thomas's personal passion and family experience that inspires his work Rate, Review, & Follow on Apple Podcasts & Spotify Do you enjoy listening to Big Law Life? Please consider rating and reviewing the show! This helps support and reach more people like you who want to grow a career in Big Law. For Apple Podcasts, click here, scroll to the bottom, tap to rate with five stars, and select “Write a Review.” Then be sure to let me know what you loved most about the episode! Also, if you haven't done so already, follow the podcast here! For Spotify, tap here on your mobile phone, follow the podcast, listen to the show, then find the rating icon below the description, and tap to rate with five stars. To reach out to Thomas Adrian for more information about Sheppard Mullin's approach: LinkedIn: https://www.linkedin.com/in/thomadrian/ www.sheppardmullin.com To reach out to HomeThrive about the benefits and parternships they offer to law firms and companies: https://homethrive.com/ Interested in doing 1-2-1 coaching with Laura Terrell? Or learning more about her work coaching and consulting? Here are ways to reach out to her: www.lauraterrell.com laura@lauraterrell.com LinkedIn: https://www.linkedin.com/in/lauralterrell/ Instagram: https://www.instagram.com/lauraterrellcoaching/ Show notes: https://www.lauraterrell.com/podcast
In this episode of Leaders in Medical Billing, Chanie Gluck welcomes Davia Award, founder of Healthcare Partners Consulting & Billing (HPC), to share her extraordinary journey from a small-town biller to a national force in mental health RCM. With over 37 years in the industry, Davia is reshaping how billing companies operate—through empathy-driven leadership, building AI-powered tools like ClaimBuddy, and a bold mission to empower 100 women across the U.S. by 2027. From tackling credentialing and coaching providers to developing bots for SOPs, Davia shows how holistic, tech-forward, and core values-centered leadership can change lives—and the future of medical billing. She also shares how she motivates her team to embrace AI and technology. Learn more about HPC: https://hpcbilling.com/ Sponsored by 4D Global, empowering medical billing companies through offshore staffing and technology.
Richard Gearhart and Elizabeth Gearhart, co-hosts of Passage to Profit Show interview Matt Seefeld from MedEvlove and Kevin McCarthy from Blind Spots Global. In this eye-opening episode, Matt Seifeld, President of MedEvolve, exposes the hidden inefficiencies and financial chaos plaguing the U.S. healthcare system. From denied claims to overwhelmed billing departments, he explains how outdated processes are hurting both doctors and patients. Matt shares how MedEvolve uses smart technology and AI to reduce waste and recover lost revenue. Tune in to learn what's really happening behind your medical bill—and why it matters more than ever. Read more at: https://medevolve.com/ What if your biggest leadership challenge is the one you can't even see? Kevin McCarthy, founder of Blind Spots Leadership Development, shares how hidden habits and personality traits can quietly sabotage your influence. He reveals how a 3-minute blind spot assessment is helping leaders become more self-aware, build stronger teams, and close the gap between how they think they lead and how others experience them. Get ready for some surprising insights—and a few aha moments. Read more at: https://ww3.blindspots.com/ and at https://www.blindspotassessments.com/ Whether you're a seasoned entrepreneur, a startup, an inventor, an innovator, a small business or just starting your entrepreneurial journey, tune into Passage to Profit Show for compelling discussions, real-life examples, and expert advice on entrepreneurship, intellectual property, trademarks and more. Visit https://passagetoprofitshow.com/ for the latest updates and episodes. Chapters (00:00:00) - Richard and Elizabeth Gerhardt on Ramping Up Your Business(00:00:25) - Passage to Profit(00:01:48) - How Did You Get Your Business Idea?(00:03:32) - Startups Are Made for the Long Term(00:06:36) - Podcasters: Divine Revelation or Caffeine Overdose(00:08:35) - The challenge of healthcare(00:11:18) - The Fight for Healthcare Provider Margins(00:17:56) - Is More Regulation Needed for the Healthcare Industry?(00:22:44) - How to Take a Revenue Cycle Company to $8 Million in Revenue(00:27:40) - Blind Spots(00:29:42) - Retired Realtor and serial entrepreneur(00:32:17) - The 3-Step Blind Spot Assessment(00:38:47) - Should Artificial Intelligence Be Given Copyright?(00:41:21) - Can AI Take Over Healthcare?(00:45:44) - Car Insurance(00:48:48) - What Have You Been Up To?(00:51:20) - In the Elevator With Kevin McKinnon(00:55:01) - Blind Spots of the FBI(01:00:57) - How to Start a Business in the Recession(01:06:32) - What Would You Do If You Didn't Quit?(01:07:49) - Locate Your Curiousity in Leadership(01:13:16) - Lessons from a Paralegal Strike(01:16:03) - How to Deal with a Back Tax Debt(01:17:07) - Noah Fleischman on Legal holidays(01:18:11) - Secrets of the Entrepreneurial Mind(01:21:45) - Passive to Profit
In this episode, we're joined by Tina Kung, Co-Founder and CTO of Nue.io, a rising CPQ & Billing platform redefining the quote-to-cash experience for modern SaaS businesses. With a career spanning Ariba, Oracle, Zuora, Salesforce, CA Technologies, and more, Tina brings over two decades of experience building and evolving four generations of CPQ and Billing systems.
Wingnut Social: The Interior Design Business and Marketing Podcast
You're not imagining it—your projects might actually be running you. If you've ever felt like your design clients are unclear, unsure, or unexpectedly intense mid-project, it's likely not a personality issue. It's a systems issue. In this episode, designer Shila Griffith of SG23 Design reveals the exact processes and boundaries that keep her projects running smooth, her team aligned, and her clients confident from start to finish. From her strategic intake forms to her “you paid for that three months ago” moment of bliss, Shila walks through the real-world fixes newer designers need to confidently lead their projects. This isn't about being cold or corporate—it's about clarity, structure, and trust. You'll learn: ✅ Why upfront pricing (yes, even 50%) calms client anxiety ✅ How to spot red flags in new client inquiries ✅ The conversation that prevents renovation freakouts before they happen ✅ What to say when clients want to buy their own stuff, and why boundaries boost your quality of life If you're an interior designer looking to finally feel in control of your client process (instead of constantly catching up), this is the episode that's going to help you get there. Listen now and start running projects with more calm, clarity, and confidence. (0:00) Upfront billing makes design projects smoother (2:00) Shila's origin story and early credibility hurdles (6:00) Vetting clients through forms and paid consults (10:00) Setting expectations for reno stress and timelines (15:00) Switching from hourly to flat fee structure (21:00) Client boundaries, policies, and communication norms (35:00) Billing, procurement, and protecting product margins About Shila Griffith Shila Scarlet Griffith is the founder and principal designer behind SG23 Design, a boutique interior design studio serving South Jersey, Philadelphia, and New York areas. With over a decade of hands-on experience—including more than five years at a prestigious architecture firm—Shila brings a rare blend of aesthetic finesse and construction-focused expertise to every project. She is NCIDQ Certified and LEED AP accredited, and her philosophy—“Stay Inspired, Not Overwhelmed”—reflects her deep belief that smart systems and empathetic communication create transformative, yet stress-free environments. Shila holds dual degrees in interior design and sustainable design from Philadelphia University (now Jefferson), and she seamlessly integrates modern finishes with vintage elements to elevate both aesthetic and functional value. At SG23 Design, Shila leads clients through a six-phase process—from consultation and space planning all the way through procurement and construction management. Her ideal clients are busy professionals who value their time and want a smooth, thoughtfully curated renovation without the usual headaches. Whether it's a residential kitchen refresh or a commercial workspace overhaul, Shila's meticulous documentation, proactive communication, and emphasis on long-term value ensure that each project is delivered on time, within budget, and with uncompromised integrity—resulting in spaces that not only look stunning but also enhance daily life. Website Instagram
Got questions? Send Ericka a Text!Dental insurance companies often deny necessary treatment claims not because they should, but because they can—and we explore how to fight back effectively through appeals and regulatory complaints.• 59% of denied claims are upheld simply because no appeal is ever filed• Unreasonable denials occur when patients have benefits but claims are still denied• State insurance commissioners can investigate denials and prompt payment violations• Understanding the difference between fully-insured and self-funded (ERISA) plans• For self-funded plans, complaints must go to the Department of Labor (866-444-3272)• Gather evidence including denials, submission reports, and clinical notes• Position your complaint as patient advocacy rather than financial recovery• Insurance companies cannot dictate treatment or force doctors to work for freeRemember: You're not just a biller—you are the patient advocate and the system of checks and balances they didn't see coming.Want to learn Dental Coding and Billing? Join here:https://tr.ee/efzYrY7mp-Would you like to set-up a billing consultation with Ericka? She would love the opportunity to discuss your billing questions and see how Fortune Billing Solutions may help you. Email Ericka:ericka@dentalbillingdoneright.comSchedule a call with Ericka: https://calendly.com/ericka-dentalbillingdoneright/30min Perio performance formula: (D4341+D4342+D4346+D4355+D4910)/(D4341+D4342+D4346+D4355+D4910+D1110)
There are, depending upon the particular arrangement, potential end runs around contractual pass-through billing prohibitions, but they are highly fact specific and technical.
Hospital-based medical groups, notably anesthesiology and radiology groups, are increasingly turning to creative means to provide coverage and to improve collections.
Engaging with “bad actors” in medical billing can have serious consequences for both patients and healthcare providers. More and more providers are engaging without checking. Here's what could happen. Terry discusses it all with examples. Legal repercussions: Providers can face hefty fines, civil or criminal charges, and even loss of their medical license for engaging […] The post Watch out for “bad actors” on billing advice appeared first on Terry Fletcher Consulting, Inc..
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Imagine a dental world where patient data flows as freely as it does in medicine—no more wasted time, lost information, or clunky workarounds. Vyne's CEO Steve Roberts sits down with me to discuss why the dental industry is ready for transformational change and what that means for claims processing, practice efficiency, and ultimately, better care for your patients. I shared my frustration at the unfairness of ptient data being gatekept just for profit. It could be happening to you - it just seems normal. But it's not right. Key Talking Points: Why Patient Data Needs to Flow Freely Dental software systems shouldn't make it difficult or expensive to easily share patient information. Uncover how the lack of interoperability holds practices back, limits care quality, and what it will take to catch up to the medical field's standards. The Evolution of Claims Processing & Real-Time Demands We talked about the trend of carriers seeing value in letting us have more access to claims and benefit information. How do we make it standard? Change Healthcare's Security Breach—A Wake Up Call Hear lessons learned from last year's Change Healthcare security crisis that exposed vulnerabilities across the entire claims ecosystem. Find out what offices and vendors are doing to build redundancy, improve security, and ensure practices never face that kind of disruption again. Whether you're a dental professional looking to stay ahead of industry changes, or you're passionate about making your practice more efficient and resilient, this episode is packed with strategies and inspiration for embracing the future of dental claims and technology. Connect with Vyne: Website: https://vynedental.com/ ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/ Use ODYSSEY for a 10% courtesy ------------- *Is your AR out of control? Is your admin team burning out?
Tiff and Dana give guidance on how to successfully manage a practice through an office manager, including long-term business vision, powerful leadership, productive systems, and a ton more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:01) Hello Dental A Team listeners. Dana and I are back at it again today ⁓ with our podcasting spirits behind us and we are so excited to be here with you guys today. Gosh Dana, this is like the beginning of summer for us right now and no matter where you're at in the country, I think you've either been on summer for a few weeks or you're just barely getting there. feel like summer breaks are wild. Like Brody is in school two weeks past my niece. Like it's just been crazy but. The most fun part about this for both of us is that, I don't know if you guys know this or not, we get asked this question a lot, where is your headquarters? Like, where are you guys based out of? And Dana and I, Britt and I, gosh, I think most of the consultants at this point are in Arizona. Our HQ is actually Reno, Nevada, but we work from home. So, fun part about podcasting during the summer is that each of us have some sort of little or family member or someone At the door honestly like I had to text in our you know got a family chat go and that's like hey guys FYI and Dana's like let me put a sign on the door so Dana welcome I know I know being a mom is something that lights both of us up and I think one of the best I don't know most I don't know it was like fun parts of our relationship is being able to also laugh about what it's like to be a mom in Arizona in the sports and in the summer and I love that about the two of us and Dana tell me what has what's the start of summer looking like for you guys over there you've got your I have it easy I will never never discredit the amount of moming that you do over there so tell me how is mom life today Dana Dana (01:47) it's good. You know, I mean, it's wild, right? Like, there's a beauty of being able to work from home in that, like, I can very quickly throw chicken nuggets out the door and everybody is fed, right? Yes. But they like all summer long, there are no go zones, depending on what I am doing during the day. So like, if I am on calls, the front room is off limits, because it's directly beside my office. And so I can hear everything that you do. The Dental A Team (01:58) You just turn them down the whole way, get it. Yep. I love that. Dana (02:17) So I'm constantly like chunking my windows of time as to like where they can be in the house and I've had to put signs up because my neighbor kids also want to come get my kids and I'm like well we just can't knock on the door right now. The Dental A Team (02:31) Yeah, yeah, please just give us a moment. I love that. And honestly, though, it's kind of ⁓ like time blocking for practices, right? Because like, when can you do certain procedures? Like you don't want, you know, sedation in the front room with everybody walking by, you've got to have a very specific place for the sedation and a very specific, like no-go zone of do not pass this line once we've started. So it kind of kind of makes me think Dana (02:34) Yeah. question. The Dental A Team (02:59) of how synchronistic life is in general. I say this a lot, with clients that tell us work-life balance, right? We just talked to a client about this together recently, and I'm like, goodness gracious, like we just need a life-life balance, because if we take the systems that work in whatever aspect of life it's coming to you, and if you've got systems that are working at work, you can probably duplicate them at home and vice versa. If you have systems that are working at home, you can probably take that same thought and that same theory and apply it at work. And it works truly like tremendously because your brain's already wired to think that way. So when you can just stop trying to recreate the wheel and use what you know works, applying it in all areas of your life, things just are easy. I feel like that's how you create easy discipline. and how you create easy habits. So taking that like time blocking and room blocking and like, guys, from these hours, this is what you're gonna be doing. It's very similar. Billing, you know, all those things. Billing coordinators need to be like, don't bother me between these hours. It's just like, you've got your kids on the other side. I tell doctors constantly or office managers, leadership teams that people are people. We learn how we learn. And if we look at how we teach our children, we can duplicate that. Dana (03:59) Yeah. Thank you. The Dental A Team (04:18) in training systems as well. So Dana, I just spiraled my whole brain right there. I love it. Thank you. Thanks for being such an incredible mom. You are truly impressive. And for those of you who don't know, she's got a slew of children and animals and happenings at her home constantly. And the way that you manage all of that truly is impressive. I think you're an incredible person, Dana. Dana (04:41) Thank you, Tib. It is a whole lot of winging it. So I appreciate that. The Dental A Team (04:44) But winging it, I mean, I think we all wing it when it comes to parenting. I don't think anybody actually knows the step-by-step on what we're doing. So we're all winging it and we're all doing the best that we can, but you also make time for you. You make time for work. You make time for making sure that you're prioritizing what makes you happy and fulfilled because I think that is then teaching your children to do the same and it's super cool to watch. So having an almost grown kid. I live vicariously through you watching you parent your children and it's super fun from over here. So thanks. Thanks for continuing to have more for us. I'm here for it. I'm here for it. And I hope all of you are here for it too. know you guys, I know you guys get a kick out of my questions I give to Dana because Dana just intrigues me her life and really her choices intrigue me. She's always got something that I'm like, give me all the goods. What can I do now? Brody brought home a soda the other day or I guess the water. Dana (05:11) you Keep enjoying the video, Jeff. you The Dental A Team (05:38) that you had mentioned a couple weeks ago and I was like, oh my gosh, I know what that is because Dana told me. So you guys, she's here for the tips. If you want them, write in, ask them. Ask Dana, go on Instagram on Mondays now I think it is. Mondays or Fridays, it pops up all week for me. I find them, but she's on there too you guys. She's constantly just divvying out the tips. Find Dana, she's our tip master. And today I'm going to pick your brain some Dana. I want to talk about really effectively Dana (05:41) you The Dental A Team (06:06) running a practice through an office manager. And doctors, I don't want you to hear that and think, OK, I don't have to listen to this. Let me go get my manager. Nope, this is for all of you guys. This is for everyone. This is for dentists, owners, office managers, leadership, anyone aspiring to become an office manager, anyone aspiring to just give good tips to the team. Office management can come in varying sizes. And the label office manager, we found even just in hiring consultants, right? hiring when we were in practice that office manager really doesn't have a good definition for it in the industry. Anything can be an office manager. Most of the time, Dana, maybe you could speak to this as well, I have found that the office manager position, like quote unquote there, usually narrows into billing or dealing with upset patients and really doesn't broaden outside of that. Have you found that as well, Dana? Yeah. Dana (07:04) Mm Yeah. Yep. And I usually feel like anytime it is promoted within right, it's typically like, well, she's really good in those insurance. So yeah, yep, I agree with you. Sometimes, you know, yeah, there's some HR pieces added in there or like, you know, I, but I feel like it does encompass mostly keeping track of AR and the money, which is fine. The Dental A Team (07:11) Yeah. Yeah, yeah, I agree. I think that's one aspect of it, right? And being able to oversee everything. So there's different avatars for a billing representative, a billing person, and most other positions in the practice. That's gonna come with a different kind of avatar. So depending on the type of office manager that you want in your practice, that's gonna be making a decision there on what your avatar is going to look like. And for us, your office manager in your practice is really helping to run the practice. think Dental A Team considers an office manager like a secondary owner almost, right? You're looking at it as this is my practice. This is something that I'm fully invested in growing and I love it the same as I would if it were my own business. So that kind of investment really comes from a certain personality type and a certain leadership type. So that style of office manager is really what we're speaking to today. And there's nothing wrong with any type of office manager, any style, any avatar, like you do whatever your business needs. is what your avatar needs to look like. So today we're speaking towards that different kind of mindset of really growing the practice and being fully invested in it. The reason that we look at it that way is we really think that there's two different minds between a dentist and the office manager that needs to push the agenda of the practice. Our dentist is kind of our idea maker. They're the person who's just coming up with all of the plans. And I think we all can name a few of these. have one on our team. Ms. Kierdent is fantastic at this. She has the brains and the ideas behind most of the things that we do. And they're just shouting things out, right? They're like, my gosh, we could do this. We could do that. We could do this. And the team is like, stop changing things. Well, when you leave the practice management up to the dentist who's there to create ideas, and there's no one there to filter ideas through, and to project manage when things do make it past go and we're like, yes, we're gonna do this. When it's all on the doctor, you are gonna suffer those changes consistently because no one's there to say, hey, is this projecting us towards the goals we're working on or is this confusing us and keeping us from reaching those goals? So then we do have teams that are in constant chaos and constant change and they're like, Dana, I can't take another word from this doctor. It's like, well, that's. We gotta get the doctor out of that position. So that's the type of office manager we're speaking to today is a type of office manager that can say, yes, that's a fantastic idea. Let's see where it will take us. Is this going to push us towards those goals? I have to just brag a little on a client that I've worked with for a while now. Near and dear to my heart, like just two of my favorite humans in the whole world. And honestly, their whole practice is full of some of my favorite humans, but. not that they didn't start as my favorite humans, but they didn't start there, right? They didn't start where they are today, years later. They started in a very different position. And when they came to me, their goals were to grow production. were like, everybody's goal, right? I want to grow production, which actually means I want to grow collections, right? I want more income. We want more saved on the side. They wanted to reinvest in the building. They wanted to do a little bit of a build out, but they knew that they didn't have a lot of space, so they needed to work with what they had. And the dentist who was there, he really, really wanted to be a dentist. He loves having a business, but entrepreneurship just is a path for his dentistry. So he truly wants to be a dentist, and he wanted to do more surgery. He wanted to do more involved dentistry. So I was like, fantastic. Office manager, let's talk. Now this specific office manager had never been in dentistry before, at all. at all, very different career path. could tell you all about it on a whole, it would take a whole podcast because the career is just so cool. Very different career path, probably about as far from dentistry as you could possibly get. And he made the decision to support the doctor and said, I'm going to figure this out. And he was a great manager, right? He managed expectations, but really felt stressed out, second guessed his decision. He's like, don't think this was right for me. I don't think I'm cut out for this. And I was like, well, let's test the waters. Let's see. And we went down a journey together that has changed, I think, the course of both of our lives, probably. It's just been so cool to take this journey with them. But taking an office manager, Dana's done this too. I think all of us at some point have taken an office manager who's never worked in dentistry before and helped to create an amazing office manager. So all of you dentists who are like, well, they don't have experience. It's not always necessary if the other pieces are there and if the dentistry can be taught if there's space for it. So keep that in mind. I don't I'm not telling you go find someone with no experience. I'm not telling you you have to have experience. Like I'm telling you it's just got to fit for you. This specific manager and a couple others that I've worked with didn't have that experience. And what we worked on then was what it takes to be an office manager, which is actually leadership. And Dana, I know you work on this a lot with a lot of practices, starting with the leadership and really becoming the person that a team can look up to, starting with the culture and creating what you want your practice to look like. Because without that, Dana's freaking systems queen. But Dana, how difficult is it to create systems for a practice that we can't imagine what we want it to look like? as compared to being able to imagine what we want the business and the practice to look like and what the leadership should look like, then the system's followed. Which do you feel like in your experience, especially with an office manager who's never been trained in dentistry, which do you feel like is the path that you take the most frequently? Dana (13:06) Thank ⁓ hands down it's building the vision and figuring out what you want because anywhere in dentistry when it comes to the schedule when it comes to your leadership team when it comes to goals like you have to know what you're trying to achieve before you build the pieces to achieve it The Dental A Team (13:41) Yeah, exactly. And I think a lot of people start with the systems, right, Dana? And that's where it gets really confusing. And it's like, the systems are so tailored to an individual. Systems are so tailored to a specific practice, and that practice is goals. So when you start out just blanket systems, it could be anything. You could create anything, and it will or won't work. It's it's hard to tell. It's like throwing spaghetti at a wall and hoping that it sticks, that it's done. you just, don't know. But when you have a vision and you can create something that supports that vision, which you want that to ultimately look like, you're able to custom tailor it. And that's what we were able to do with this practice and working side by side with the office manager in leadership, teaching him how to speak to people, how to have conversations hard or easy, how to invest in other people and really showing him or giving him the opportunity to see what it feels like. when you put yourself aside and you put someone else almost ahead of you without it being ahead of you. Like that's hard to say out loud. Like him investing in his team and his team's success in the practice gave him such a high, I couldn't even stop, like his trajectory. He was just running because he felt so good about having this higher purpose. And his higher purpose truly turned out to be investing in ⁓ leading and guiding his team members for them to be their best selves. So within that, we learned, ⁓ what he learned is really like hiring and firing the systems behind a five star patient experience, the handoffs, like what creates this relationship that I'm having with my team members, with my team members and my patients. So it started to spin once we got some really good leadership footholds in there, some really good communication skills and practicing. ⁓ weeding out the team members that didn't need to be there and replacing them with team members that should be there, narrowing down those avatars, narrowing all of this down. He was really able to see how the slightest movements that he made truly affected every piece of the practice. He would move one needle just slightly. I always think of implant torquing, right? Like two millimeters is a lot when it comes to an implant. And that two millimeter change in a system or in a statement or a word that you use can create a massive difference. It's the success or the failure of an implant. And same goes for everything you do in life. said earlier, everything you do, you just duplicate it. So if you're making a two millimeter change on an implant, what's going to happen in that respect when it comes to words, to leadership, and to guidance? And he truly took all of that and invested in people. And he said, hey, I'm learning too. Help me learn. And he got his team on board. It's been. Incredible to see their success and so between the leadership and then the systems which gosh guys we talk systems constantly Dana Dana we did NDTR I Mean you guys are basic our basic core systems of Dental A Team truly work and they are case in point leadership is an ideal leadership is kind of that like personal side of it, there's not a Dana (16:43) you The Dental A Team (16:59) black and white, follow these steps and now you're a great leader. It's a learning system. It's something that is in you, something you have to desire, something you have to want. But the core systems, the handoffs, the NDTR, the ICRP, the communicating between team members, ⁓ gosh, blocked scheduling. We implemented blocked scheduling. We implemented time management skills. We implemented avatars for every team member, avatars for our patients, marketing. All of the core pieces of what Dental A Team has to offer, we've implemented with this practice and gained his leadership skills as well as an entire team full of leaders at this point. They have leaders of departments, but you guys, every single team member on their team is a leader because they are manning their ships and they're acting as if they're leaders for the good of the practice overall. And it's been incredible. So that first year we worked on core systems of NDTR. blocked scheduling and just literally ICRP handoffs to your side. Leadership in conjunction with that. So getting rid of some team members that no longer fit the needs of the practice or just weren't on board with the trajectory, replaced some great new team members in there, got them trained up. And you guys within that first year, remember their goals were to increase production, start a build out, right? And get the doctor doing dentistry. So we were able to remove the doctor from a lot of those pieces, a lot of the decisions that he didn't have to make, we took them away from him. He didn't have to make them anymore and he trusted doctors, he trusted the process, he trusted the office manager. So things that the office manager could decide that if, you know what, if the office manager decided incorrectly, could be fixed, right? Or it's like, it's not that big of a deal. We could have gone the other way, but it's not that big of a deal, okay? Strategically moving those decisions over to the office manager. We started doing that so that the doctor was in the chair more. He increased his surgery so much, you guys. increased, they were able to with one doctor and two hygienists, they were able to increase their production by $800,000 that first year just by narrowing down the systems and the leadership, getting the right people in the right seats, getting the right systems in place, using them and really knowing where they were going. And that first year was incredible. Stack on top of that. They've decreased the decisions from the doctor, increased the amount of productivity that he was able to do without, by the way, expanding his hours. He stayed within the same hours. And we also, the end of that first year, got them ready for that associate space because they wanted to see that expansion. So they started the conversations on what it looked like to expand the physical building, and then what is it going to look like to add another dentist. And we projected. five years out and then worked backwards on one, three and five years of even down to like how many hygienists and how many assistants will we need to hire? What will your overhead cost be based on current employee numbers, et cetera, all of those pieces. And we were able to just spear this incredible trajectory of growth, not even just for their first year, but gosh, five years later now, Dana, you know, they've got this massive building. They have impacted the community. so much. Like there are people that come up to them on the streets of their community and thank them for what they were able to do for a friend or a family member, not even for themselves. They have had literal strangers say, I know who you are and you changed my friend's life. Like that's crazy, Dana, crazy. And to think that it started from leadership skills, just from someone who is invested in that blows my mind, you know? Dana (20:53) Yeah, yeah. And I think that it's when you have an office manager that can make a mindset shift of leading versus managing, right? And I know it's called an office manager, right? So we can kind of get ourselves stuck in that place, but it's like managing is the tasks, right? That's the tasks, the leadership, right? That's the people and the culture. And when you have those pieces running smoothly, then the task part becomes so much easier. And so I do feel like that is when you have a manager who is focused on the people, the culture and leading. leading to the tasks versus like being the one that feels like they have to complete all the tasks themselves. The Dental A Team (21:35) Yeah, yeah, that's a great point. I love that because that's massive, I think for everyone listening. you've got, gosh, like if there's KPIs on you, right? There's a measurable that you're responsible for. I think one of the biggest things that we do really well, is getting people to understand you don't have to do all of the pieces to create that result. You just have to make sure the result happens. To your point, a lot of managers and lot of doctors who are managing hold it all to themselves in order to manage the results to get the right result. But then we end up not having space for whatever it is that we need to get done, right? And we get lost in that and it gets a little chaotic. I know I've done that. I did that as a manager in practice and my team suffered tremendously because I kept everything. So one, I was not empowering my team. I was basically telling them that they couldn't do it, right? They didn't know how to do it. I could do it better. I was overworked, overburdened and burnt out. I was angry constantly. Like I woke up one day and I was like, this is not who I am. What have I done? What have I done and how can I change this? And it was that exact thing. It was the fact that when you become an office manager, sometimes it feels like you're supposed to do all of the things. And we forget that we have an entire team of people who want to help us. And I think Dana doctors do that too. We've seen that as well. And coaching them out of that, think is sometimes part of our biggest jobs as consultants. The biggest contributor is coaching them out of holding all of the cards to themselves. Would you agree? Dana (23:26) Yeah, yep, absolutely. The Dental A Team (23:28) Yeah. Well, guys, I know that sometimes we can chat and you can say, gosh, I see myself in that. I hear that. I've done that. ⁓ Or I want to do that or something similar. So I hope that today you heard something that you can take for face value, something that you can utilize if it's systems that you need to go back to. You guys, there's a slew of podcasts all over the place. We have a million of them. Just search NDTR if you don't know what that is. We're not explaining it today because we've done it a million times. So search it on our website, you guys, on our website, TheDentalATeam.com. can go to podcasts and then you can search within our podcast. So search some of those systems, you guys. Search Avatar. Search all of those pieces and figure out where are you at right now and how can you guide yourself towards those goals. Dana, thank you so much for doing this podcast with me. I love our time together as always and I know. It's busy season for everybody right now, so thank you for carving out the time. I appreciate you. Listeners, thank you so much for being here. We find this so valuable. We love our time together. You give us this opportunity to be quote unquote face to face. Thank goodness for visual podcasts nowadays. And you give us this opportunity to give our speech to the world. So thank you. Please drop us a five star review below and let us know how valuable you felt this was. And as always, reach out Hello@TheDentalATeam.com. We're here to help. Thanks guys.
Tune in to this week's podcast episode to learn more about FirstFleet's Billing Team, led by Michelle W.!
Why Are We Paying More for Worse Health? | ShiftShapersIn this episode of ShiftShapers, host David A. Saltzman welcomes Helene M. Epstein—writer, speaker, and patient advocate behind the Substack series Patient No More. Helene dives deep into America's epidemic of medical errors, misdiagnoses, and system failures. She breaks down why even the most advanced technology and training haven't improved patient safety, how profit-driven healthcare puts patients at risk, and—most importantly—what individuals can do to protect themselves and their families. From shocking statistics about misdiagnosis to the hidden realities of rural hospital closures, Helene provides practical advice and hope for patients who are ready to become their own advocates.
Got questions? Send Ericka a Text!The entrepreneurial journey can be isolating even when surrounded by loved ones who don't fully understand what we're building. Success looks different for entrepreneurs than those in traditional jobs, and the lack of understanding can create a divide between our business reality and personal relationships.• We often downplay our professional wins because they don't translate well to those outside our industry• Traditional security (401k, benefits) looks different for entrepreneurs but is equally valid• True entrepreneurial success is about freedom and peace, not just financial metrics• Building a community of like-minded people is essential to combat the isolation• Office managers experience similar isolation carrying the emotional weight of practices• Finding your "biz bestie" or mastermind group provides crucial support and understanding• It's okay to build your business slowly and intentionally• Even when you question yourself or face setbacks, you're still moving forwardIf this episode spoke to you, please share it with someone who needs to hear they matter. Let your office manager, business friends, or team know they are appreciated and seen.Want to learn Dental Coding and Billing? Join here:https://tr.ee/efzYrY7mp-Would you like to set-up a billing consultation with Ericka? She would love the opportunity to discuss your billing questions and see how Fortune Billing Solutions may help you. Email Ericka:ericka@dentalbillingdoneright.comSchedule a call with Ericka: https://calendly.com/ericka-dentalbillingdoneright/30min Perio performance formula: (D4341+D4342+D4346+D4355+D4910)/(D4341+D4342+D4346+D4355+D4910+D1110)
Sage Management CEO, John Nolan, discusses billing disputes that cost the telecom industry billions and delay innovation. He details how a zero-dispute future is possible with automated ordering, smart contracts, and public blockchain. What if the solution to revenue leakage is fixing billing before it breaks? In this Executives at the Edge episode, host Pascal... Read More The post Automated Billing: Seeing the Zero-Dispute Future appeared first on MEF.
In this episode, Dayna Johnson discusses the importance of oral cancer screening as part of the oral health indicators outlined in the FDI and Henry Schein Electronic Health Records Project. She emphasizes the alarming statistics regarding screening rates and the need for better documentation in dental practices. Additionally, she provides insights on how to bill for oral cancer screenings and the significance of using diagnostic codes to improve data collection and patient care. Takeaways ➡Oral cancer screening is a critical health indicator. ➡60% of residents in North Carolina are not screened. ➡Documentation of oral cancer screenings is often lacking. ➡AI tools can streamline clinical documentation. ➡Billing codes exist for oral cancer screenings now. ➡Insurance companies may resist paying for screenings. ➡Using diagnostic codes can improve billing success. ➡Data collection is essential for improving health outcomes. ➡Practices should share information with colleagues. ➡Continuous education is vital for dental professionals. Chapters 00:00 Introduction to Oral Health Indicators 01:28 Focus on Oral Cancer Screening 04:21 The Importance of Documentation 09:32 Billing for Oral Cancer Screenings 17:24 Conclusion and Next Steps Please rate, review and share this episode with your colleagues. Book a call with Dayna: https://calendly.com/dayna-johnson/discovery-call
June 6, 2025 In this episode, Ray, Mark, and Scott welcome back Dr. John Lin to discuss topics brought up on the Thriving Urology Practice Facebook Group.1) Just got a call from ER. 19 year-old cannot get an erection...2) This notice came from the hospital last week regarding change in financial protocol about scheduled / elective surgical procedures.Increased Patient Responsibility:As is customary in the Phoenix market and in-line with other providers, we will move the down payment requirement to 50%. We will be increasing the required patient payment for deductibles and co-pays prior to the day of surgery from 20% to 50% of the estimated patient liability.3) Our office will be beginning PAE {prostatic artery embolization) for BPH in the near future. This will be performed in the office, POS 11 by an interventional radiologist, who will manage the sedation and the performance of the procedure. We have not had to bill for conscious sedation in the office before. I was hoping to get some guidance on what codes should be investigated for the anesthesia portion (administration, meds, etc.) so we can better prepare ourselves for what is to come.Bonus TopicI received an email from a surgery center recently which stated the following: Recently, we have been using a larger number of disposable ureteroscopes which are very costly to the Center. In order to capture the code C9761 for reimbursement of the disposable flexible ureteroscopes, we need your dictation to reflect the usage of that scope and that suction/aspiration was used. A vendor's representative has provided a few examples from other physicians that have resulted in successful reimbursement of these scopes. Below are the examples. The op report documents a steerable and suction/aspiration was used. It says "A disposable single use flexible scope with steerable and suction/aspiration was used to improve stone-free rate."The op report documents only a scope using a suction feature. It says "A disposable flexible ureteroscope utilizing a suction feature was utilized for the procedure." If you are not already, please have your dictation reflect that you are using a disposable flexible ureteroscope with suction so that we can bill for reimbursement. As always, we appreciate your help with cost containment and appropriate reimbursement for the Center. Please let me know if have any questions or concernsPRS Coding and Reimbursement HubAccess the HubJelmyto Coding and Reimbursement PageUpper Track Urothelial Cancer (UTUC) Coding and Reimbursement PageFree Kidney Stone Coding CalculatorDownload NowPRS Billing and Other Services - Book a Call with Mark Painter or Marianne DescioseClick Here to Get More Information and Request a Quote Join the Urology Pharma and Tech Pioneer GroupEmpowering urology practices to adopt new technology faster by providing clear reimbursement strategies—ensuring the practice gets paid and patients benefit sooner.https://www.prsnetwork.com/joinuptp Click Here to Start Your Free Trial of AUACodingToday.com The Thriving Urology Practice Facebook group.The Thriving Urology Pract
Why does it seem like your supervisor cares so much about getting your billable hours in on time? I get it - billing your time can be a drag. But it is your job. I'm going to be the bad guy for this episode. Stick with me! Billable hours can also be a powerful career tool! Tune in to learn: Why your time entries are under the microscope every month How billable hours directly affect your career growth and earning potential Ways to shift your mindset to stop dreading time tracking and start owning it This episode is brought to you by Raise the Bar Media - a weekly newsletter for legal professionals that want clear, relevant updates without the clutter. Each issue delivers practical insights on firm management, legal tech, hiring, billing, and client service, curated by industry pros who get the realities of running a modern legal practice. Join 16,000 lawyers, paralegals, and firm leaders already reading it. Get their newsletter here. Visit the podcast episode page here for all of the resources mentioned: https://paralegal-bootcamp.com/paralegalpodcast-episode154.
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Are you a dentist feeling overwhelmed, burned out, or just stuck in survival mode? What if the real issue isn't your clinical skills, but how you're managing your time, your stress, and your practice? Mark Davis built and ran 16 dental practices over the course of his career — and now he's sharing what most dentists never figure out until it's too late. The pressure to stay on schedule, the chaos of last-minute emergencies, the constant tension with staff… it's not just part of the job. It's a signal that something's off. This episode is about the real reason burnout creeps in, even when things look fine on the surface — and the kind of mindset shift that can fix it without blowing up your whole practice. If the day-to-day feels heavier than it should, this is one worth hearing. Connect with Dr. Mark Email mark@dentalsimplified.com Website https://dentalsimplified.com/ ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/ Use ODYSSEY for a 10% courtesy ------------- *Is your AR out of control? Is your admin team burning out?
In this episode of Excuse My Medic, we pull the curtain back to take a peek at how Quick Med Claims is complying with the growing number of states enacting Ground Ambulance Balance Billing legislation. Special guest, QMC's Chief Compliance Officer Charlotte Nafziger joins Gary and Chuck to share this unique compliance process.
What does it take to bill over $1 million a year for seven years straight, while leading the highest-performing team in your company?On this week's episode of The RAG Podcast, I'm joined by Jay Wynter, SAP Practice Lead at Precision Sourcing in Australia. From a tough start in recruitment to becoming a standout performer, Jay has built an elite billing record and helped shape a team known for its consistency and culture.In this episode, we discussHow Jay has billed $1 million annually for seven consecutive yearsThe leadership mindset that built the most consistent team in the businessHow personal branding and podcasting helped deepen relationshipsWhy balancing delivery, culture and family is at the heart of his approachIf you're serious about high performance in recruitment—either as a biller or a leader—this is the one to watch.Chapters00:00 Introduction to The Rag Podcast and Guest Introduction01:07 Jay Wynter's Journey to Australia and Recruitment07:25 Transition from Football to Recruitment14:29 Early Challenges in Recruitment19:45 Adapting to COVID-19 and Leadership Response23:02 Embracing LinkedIn and Personal Branding27:29 Early Wins and Building a Personal Brand28:52 The Power of Podcasting in Recruitment31:37 Leadership and Team Dynamics36:19 Value-Driven Recruitment Strategies41:36 Work-Life Balance and Family Impact47:55 Future of Recruitment and Business Growth__________________________________________Episode Sponsor: AtlasYour memory isn't perfect. So Atlas remembers everything for you. Atlas is an end-to-end recruitment platform built for the AI generation. It automates your admin so you can focus on the business tasks that matter. How many conversations do you have every day? With clients. Candidates. Your team. Service providers.Now how many of those conversations can you recall with 100% accuracy? How many hours a week do you spend making notes to try and retain as much as possible? And how much is still getting lost along the way? Traditional CRM systems weren't built for the type of recruitment business you're running right now. They were built to rely on the structured, tagged, categorised, and formal data you could feed it. Manual processes that needed you to input specific information, based on specific questions and answers. But what about all the other conversations you're having every single day? Atlas isn't an ATS or a CRM. It's an Intelligent Business Platform that helps you perform 10X better than you could on your own. How? By removing all your low value tasks, acting as your perfect memory, and providing highly relevant recommendations to impact your performance. Learn more about the power of Atlas – and take advantage of the exclusive offer for The RAG listeners – by visiting https://recruitwithatlas.com/therag/ __________________________________________Episode Sponsor: HoxoRecruitment agency founders - this one's for you.What's your plan for the rest of 2025?If it's based on more cold outreach, referrals, or hiring more recruiters… we've got news for you. That's not where the smart money is going.The market has changed. AI is everywhere. Noise is louder than ever.So if you want to scale profitably this year, you need to do things differently!It starts with what you already have.Your experience. Your network. Your voice.And we are showing you exactly how to use it in a brand-new, FREE Masterclass - built specifically for recruitment leaders like you.You're going to...
In this episode of Command Control Power, the hosts discuss recent events including a vacation and the ACEs conference. They dive into a detailed troubleshooting story involving QuickBooks server issues and explore the challenges associated with setting up Windows PCs and QuickBooks for clients. Additional topics include managing one password admin access for clients and a debate over using cases for Macs. The episode also highlights the 10th anniversary of the Mac Admins community and offers useful insights for managed service providers. 00:00 Introduction and Greetings 00:08 Vacation Recap: London and Spain 01:11 The Sunday Roast Experience 01:52 Yorkshire Pudding and British Cuisine 03:50 Party in Spain: Music, Conversations, and More 08:50 Back to Work: QuickBooks Troubles 28:46 QuickBooks Desktop vs. Online: The Cost Debate 29:11 Client's PC Purchase and Windows Upgrade Issues 30:12 Navigating Windows Setup and Software Challenges 31:00 Billing and Discounted Rates Discussion 33:00 Two-Factor Authentication Troubleshooting 35:11 One Password Support and Admin Access 47:10 Mac Admins Community and Personal Anecdotes 49:50 Client Device Trade-In and Repair Issues 51:58 Case or No Case: Protecting Your Devices
In this episode of Malicious Compliance, we kick things off with a group of rebellious students who exploit a school trip loophole and return drenched in defiance. From there, we dive into a corporate demand for “more energy” that leads to full-blown chaos, a restaurant that learns why you should never starve your staff, and a landlord who gets legally wrecked by his own eviction strategy. We wrap things up with one of the most financially brutal acts of compliance we've ever featured. Grab your headset, it's about to get loud.Submit your own stories to KarmaStoriesPod@gmail.com.Karma Stories is available on all major Podcasting Platforms and on YouTube under the @KarmaStoriesPodcast handle. We cover stories from popular Reddit Subreddits like Entitled Parents, Tales From Tech Support, Pro Revenge and Malicious Compliance. You can find new uploads here every single day of the week!Rob's 3D Printing Site: https://Dangly3D.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/karma-stories--5098578/support.
In this episode, Laura sits down with Mark Loveys, CEO of Datagate, to talk about something most MSPs don't think about until it becomes a problem — billing. Mark shares how Datagate makes telecom billing easier by integrating directly with the tools MSPs already use. The goal is simple. Help MSPs bill everything in one place, under their own brand, and eliminate the back-office headaches that slow down growth. You'll hear: How Datagate got its start and found product-market fit early on Why unifying billing helps MSPs grow faster and keep customers longer What separates the MSPs who scale from the ones who stall Real examples of how automating billing led to more revenue without more staff Why AI and automation are changing the future of billing If you're serious about growing your MSP, this episode will give you a new way to think about billing as a growth lever instead of just an admin task. Listen in for a practical, CEO-to-CEO conversation about solving real problems and scaling smart. ________________________________________________________________ About The Business Growers: Many Managed Services Providers and IT companies struggle to grow because they are constantly putting out fires and don't have the bandwidth to focus on enhancing client experience and executing strategies required to scale the business. At The Business Growers, we believe you shouldn't have to navigate the complexities of client experience alone. We work exclusively with MSPs and IT companies, serving as their CX dream team and offering a proven framework for revenue growth through exceptional client experiences.
SEGMENT - In tonight's Arcand Fire Producer Zach Coe explains why he thinks Craig Breslow has fallen well short of his advertising when he was hired two years ago, Arcand weighs in on expansion to March Madness, and gives his Olympic Flag Football roster.
John Cole Scott, president of Closed-End Fund Advisors — the chairman of the Active Investment Company Alliance — discusses two mainstream media articles that purported to name "the best closed-end funds" and that were published right around the times when he appeared on The NAVigator and gave out his own investment suggestions; he digs into the data to compare how all of the suggestions turned out and see how one-size-fits-all advice actually suits individual investors. It's a lesson in evaluating funds, but also on sizing up the sources of investment recommendations.
Author Richie Billing discusses his new fantasy novella, Together We Rise, a story about revolution against a corrupt government in a world were life has become a fight for survival. Richie took inspiration from real-world events and the plight of many around the globe. This story is told from multiple points of view—workers, healers, children, police officers, criminals, and so on. Each chapter follows a different character, and the story unfolds like a baton relay race, with each character handing off to the next, chapter by chapter, until we see the entire story unfold. Richie also used AI to create a soundtrack to accompany this novella.
Let's witness how one woman's passion for patient advocacy is transforming the dental world, one billing statement at a time. In this episode of Just DeW It, host Anne Duffy dives deep into the world of dental advocacy with her expert guest, Shelbey Arevalo. Shelbey, the visionary founder of Arevalo Elite Services and the National Dental Advocacy Program, shares her journey from a certified dental assistant to a leading advocate for financial transparency in dentistry. Through riveting discussions, Shelbey unveils the planning behind her Patient Advocate program, emphasizing the crucial need for financial education in the dental industry. The conversation unpacks the complexities of billing and highlights Shelbey's innovative solutions, whether it's managing billing processes entirely or enhancing existing practices through consulting. Anne and Shelbey further explore the dynamic role of patient advocacy, painting a vivid picture of the future Shelbey envisions for her program. With a keen focus on patient-centered care, Shelbey underscores the importance of implementing efficient systems to boost both financial transparency and patient satisfaction. Her efforts as a "dental detective" bridge the often daunting gaps between patients and practitioners, offering independent, unbiased guidance to better navigate the field's intricate billing challenges. What You'll Learn in This Episode: The journey and motivation behind Shelbey Arevalo's Patient Advocate program. Challenges in dental billing and Shelbey's innovative solutions. The significance of financial transparency in patient-centered care. How patient advocacy is shaping the future of dental practices. The role and benefits of an independent resource in navigating billing issues. Insights into establishing systems for financial efficiency and patient satisfaction. Join Anne and Shelbey for an eye-opening discussion on improving your dental billing and patient care! Learn More About Shelbey Arevalo Here! Website: elitedentalservices.net Instagram: instagram.com/elitedentalservices101 LinkedIn: linkedin.com/in/elitedentalservices101 Don't Forget to Sign Up for the Next DeW Retreat! 7th Annual DeW Life Retreat November 13-15, 2025 Charlotte, NC Want to get more involved? Join our membership and community below for exclusive perks! Join the DeW Life movement by becoming a member using this link.Join the Dental Entrepreneur movement by becoming a member using this link.Read the most recent edition of DeW Life Magazine here.Just DeW It Podcast is the official podcast of Dental Entrepreneur Women (DeW), founded by Anne Duffy, RDH. The mission of DeW is to inspire, highlight, empower, and connect all women in dentistry. To join the movement or to learn more, please visit dew.life. Together, we can DeW amazing things! References: Events/Communities: DeW Retreat 2025 Publications: Shelbey on Dente Magazine Organizations: Patient Advocate Program BCPA (Board Certified Patient Advocate) National Dental Advocacy Program
This episode recorded live at the Becker's 3rd Annual Spring Payer Issues Roundtable features Sheri Johnson, Vice President, Member Enrollment and Billing, UCare. Sheri discusses how member feedback led to meaningful changes in payment options—including credit card and pay-by-phone solutions—and how these innovations have significantly improved member satisfaction and engagement.
Burnout, billing chaos, and low reimbursement are crushing PT clinics — but it doesn't have to be that way. In this episode, Jimmy is joined by Aaron Bauer and Averil Sutcharfrom Athelas, a tech-first company tackling healthcare's toughest problems using real-time data, automation, and AI.They share their journeys from practicing PTs to clinic advisors, and how they're helping teams reclaim time, improve margins, and actually enjoy patient care again.In This Episode:Why most PTs are doing too much and charging too littleThe silent killers: poor claim submissions + delayed denialsWhy having a biller ≠ having a handle on your revenueHow AI cuts documentation by 90%What better data visibility means for front desk and ownershipWhy AI won't replace clinicians — but will replace non-adoptersReal stories of clinics increasing profit and opening new locationsThe new gold standard: First-pass rate and 90-day denial metrics
The Modern Therapist's Survival Guide with Curt Widhalm and Katie Vernoy
Therapy Insurance and Billing Trends for Private Practice in 2025: An Interview with Sanjana Sathya Curt and Katie chat with Sanjana Sathya, co-founder of Thrizer, about the current landscape of mental health billing and insurance. Drawing from the 2025 State of Mental Health Insurance and Marketing report, Sanjana shares insights from hundreds of clinicians on reimbursement trends, hybrid practice models, and strategies for reducing administrative burden. They explore how therapists can make sustainable choices about private pay, insurance, and out-of-network billing — all while preparing for future changes in the mental health field. Transcripts and more information for this episode will be available at mtsgpodcast.com! In this podcast episode, we talk about how insurance is working for therapy right now Therapists in private practice must make choices between insurance, private pay, or hybrid billing. They all have pros and cons that can shift as the economy and insurance reimbursement rates change. We talked with our partner, Sanjana Sathya from Thrizer about a survey they conducted to identify what the state of insurance is now. · Survey insights on therapist billing models · Pros and cons of accepting insurance as a therapist · Exploring private pay and hybrid models for therapy practices · What is out-of-network billing and how can therapists use this model to best effect? · How therapists can choose a trustworthy billing service · How to future-proof your therapy practices Stay in Touch with Curt, Katie, and the whole Therapy Reimagined #TherapyMovement: Our Linktree: https://linktr.ee/therapyreimagined Modern Therapist's Survival Guide Creative Credits: Voice Over by DW McCann https://www.facebook.com/McCannDW/ Music by Crystal Grooms Mangano https://groomsymusic.com/
This episode recorded live at the Becker's 3rd Annual Spring Payer Issues Roundtable features Sheri Johnson, Vice President, Member Enrollment and Billing, UCare. Sheri discusses how member feedback led to meaningful changes in payment options—including credit card and pay-by-phone solutions—and how these innovations have significantly improved member satisfaction and engagement.
They also say they have been working with federal authorities. https://www.lehtoslaw.com
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter She started charging just $40 a month—now she runs a business that hit 7 figures. In this episode, Amanda DeMoura shares how her small side hustle evolved into a thriving dental business, what it really took behind the scenes, and the unexpected turns that shaped her success. In this episode, we talk about her journey from the ground up, navigating remote work and entrepreneurship, and what happens when growth forces you to make big, uncomfortable decisions. If you're in the dental industry, healthcare admin, or just curious how real businesses are built behind the scenes, this conversation is full of honest moments. It's a story about ownership, reinvention, and figuring it out as you go. Connect with Amanda: Website: https://amandademoura.com/ Email: Amanda@amandademoura.com Podcast: Breath of Fresh Air - Dental Podcast ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/ Use ODYSSEY for a 10% courtesy ------------- *Is your AR out of control? Is your admin team burning out?
May 23, 2025 Scott, Mark, and Ray answer listener questions on coding for remote uroflowmetry, defining high-complexity MDM, and dealing with low Medicare Advantage reimbursements. They discuss CPT code options, provide examples of immediate-risk diagnoses, and offer strategies for contract negotiations. PRS Coding and Reimbursement HubAccess the HubJelmyto Coding and Reimbursement PageUpper Track Urothelial Cancer (UTUC) Coding and Reimbursement PageFree Kidney Stone Coding CalculatorDownload NowPRS Billing and Other Services - Book a Call with Mark Painter or Marianne DescioseClick Here to Get More Information and Request a Quote Join the Urology Pharma and Tech Pioneer GroupEmpowering urology practices to adopt new technology faster by providing clear reimbursement strategies—ensuring the practice gets paid and patients benefit sooner.https://www.prsnetwork.com/joinuptp Click Here to Start Your Free Trial of AUACodingToday.com The Thriving Urology Practice Facebook group.The Thriving Urology Practice Facebook Group link to join:https://www.facebook.com/groups/ThrivingPractice/
The first time I ever made a billing entry on a personal computer, I remember thinking to myself, “this is so efficient, I'm never going to miss an entry!”10 years later I got my first laptop, and as I entered some time while FLYING ON A PLANE, I also remember thinking, “this is so convenient, I'm never going to miss an entry!”10 years later I got an iPhone and made a similar claim. And while all of these technological advancements certainly did make it easier for me to capture my time as an attorney, as my guest and I today discuss, all the systems and technology in the world can't help you if you don't stay consistent. Joining the show this week is Molly Kremer, a former litigator and certified life coach who is on a mission to help attorneys capture their time so they can recapture their love of practicing law. Now known simply as The Billing Coach, Molly has worked with hundreds of attorneys at every level and stage of their careers so they can free themselves from the billing traps they've unwittingly created. For any attorney who wishes they had a better relationship with the billable hour, this is a conversation you don't want to miss. Enjoy the show!
Guaya Melgar is Co-Founder and CEO at Mochi Solutions. Mochi Solutions is providing automated billing solutions for Filipinos. Designed by Filipinos, for Filipino businesses. Get access to reliable automated invoicing, simplified order management, effortless installment and recurring billing, with various options for digital payments by subscribing to the Mochi Solutions plans. Mochi Solutions streamlines your workflow so you can reclaim your time! This episode is recorded live at the Mochi Solutions office in Makati City.In this episode | 00:57 Ano ang Mochi Solutions? | 01:52 What problem is being solved? | 04:38 What solution is being provided? | 15:45 What are stories behind the startup? | 39:18 What is the vision? | 49:25 How can listeners find more information?MOCHI SOLUTIONS | Website: https://mochi.ph | Facebook: https://facebook.com/mochisolutionsTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS | Website: https://sprout.ph | Sprout Payroll Starter: https://bit.ly/SproutPayrollStarter | APEIRON | Website: https://apeirongrp.com | TWALA |Website: https://twala.io | SYMPH Website: https://symph.co | SECUNA Website: https://secuna.io | MAROON STUDIOS Website: https://maroonstudios.com | AIMHI Website: https://aimhi.aiCHECK OUT OUR PARTNERS | Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP) | Founders Launchpad: https://founderslaunchpad.vc | GumdropLab: https://gumdroplab.com | CloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH) | Cloverly.tech: https://cloverly.tech | BuddyBetes: https://buddybetes.com | HKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP) | Hyperstacks: https://hyperstacksinc.com | OneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP) | UNAWA: https://unawa.asia | SkoolTek: https://skooltek.co | Better Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!) | Britana: https://britanaerp.com | Wunderbrand: https://wunderbrand.com | Fail Coach: https://fail.coach | Drive Manila: https://facebook.com/drivemanilaph | EastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcing | Doon: https://doon.ph | Hier Business Solutions: https://hierpayroll.com | DVCode Technologies: https://dvcode.tech | Mata Technologies: https://mata.ph | LookingFour Buy & Sell Online: https://lookingfour.com | NutriCoach: https://nutricoach.com | Uplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH) | Digest PH: https://digest.ph (10% discount on legal services! Code: DIGESTXSUP)START UP PODCAST PH | YouTube: https://youtube.com/startuppodcastph | Spotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVa | Apple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394 | Facebook: https://facebook.com/startuppodcastph | Patreon: https://patreon.com/StartUpPodcastPH | Website: https://phstartup.onlineEdited by the team at: https://tasharivera.com
In this episode of Leaders in Medical Billing, host Chanie Gluck sits down with Brian Greenberg, a highly experienced M&A and strategic advisor in the Revenue Cycle Management (RCM) space. With 25+ years of experience and over 150 deals closed, Brian breaks down what makes a medical billing company attractive to buyers, how to increase your company's value, and how to prepare for a successful exit. Brian shares trends in the Mergers & Acquisitions market in 2025 and how private equity is reshaping the healthcare landscape. You'll learn about what Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA) range attracts top buyers and how client concentration and contracts affect your valuation. This episode also delves into how technology can boost your multiple and why specialization in niche markets matters more than ever If you've ever asked, “What is my medical billing company worth?”—this episode is for you. Learn more about Greenberg Advisors on their website: https://greenberg-advisors.com/ Sponsored by 4D Global, empowering medical billing companies through offshore staffing, automation, AI and technology.
Andrew and Chris dive into issues with SMTP configuration on new Digital Ocean droplets, their experiences with various email delivery gems like Postmark and Mailtrap and go over some best practices for handling account creation and user associations in Rails applications. The conversation also touches on deployment automation, developing new features like the inbox on Podia, and the importance of having visual tools and browser extensions for effective debugging. They share some lighter moments discussing fun side projects, including Andrew's insult generator app and their humorous take on turning everyday developer annoyances into creative gem ideas. The episode wraps up with some Stripe announcements and TV show recommendations.LinksJudoscale- Remote Ruby listener giftMailtrapHotwire Dev ToolsActualDbSchemaRailsCasts- Episode 288: Billing with StripeActiveSupport: Allow quick cast Boolean to integer #18552Our top product updates from Sessions 2025 (Stripe Blog)Developer Insult Generator by AndrewShoresyStar Wars: AndorStar Wars: Skeleton Crew Chris Oliver X/Twitter Andrew Mason X/Twitter Jason Charnes X/Twitter
This episode, recorded live at the Becker's Hospital Review 15th Annual Meeting, features Dugan Winkie, Vice President, Head of Commercial Strategy at Cedar. He shares insights on the launch of Cedar's new AI voice agent Kora, and how it's reducing costs for providers, streamlining patient billing experiences, and shaping the future of healthcare financial engagement.This episode is sponsored by Cedar.
Health care executive Blake Walker discusses his article, "From caregivers to collectors: Navigating the new landscape of patient payments." He describes a perfect storm impacting provider groups: the significant rise in patient financial responsibility due to high-deductible health plans, the growth of health care consumerism where patients demand better experiences (with up to 50 percent willing to switch providers over billing issues), and the overwhelming administrative burden placed on staff using outdated systems not designed for patient collections. Blake argues that traditional practice management systems, prioritizing insurance reimbursement, are ill-equipped for today's landscape, leading to lost revenue and patient frustration. The conversation emphasizes the need to unbundle patient billing from these systems and adopt modern, consumer-friendly solutions offering automation, transparency, clear communication (like omnichannel options recovering 70 percent of payments quickly), and multiple payment methods. Actionable takeaways include recognizing patient billing as a critical touchpoint, investing in technology that improves the patient financial experience, and automating routine tasks to free up staff and improve collections. Our presenting sponsor is Microsoft Dragon Copilot. Microsoft Dragon Copilot, your AI assistant for clinical workflow, is transforming how clinicians work. Now you can streamline and customize documentation, surface information right at the point of care, and automate tasks with just a click. Part of Microsoft Cloud for Healthcare, Dragon Copilot offers an extensible AI workspace and a single, integrated platform to help unlock new levels of efficiency. Plus, it's backed by a proven track record and decades of clinical expertise—and it's built on a foundation of trust. It's time to ease your administrative burdens and stay focused on what matters most with Dragon Copilot, your AI assistant for clinical workflow. VISIT SPONSOR → https://aka.ms/kevinmd SUBSCRIBE TO THE PODCAST → https://www.kevinmd.com/podcast RECOMMENDED BY KEVINMD → https://www.kevinmd.com/recommended
Paul Jamison dives into the cash flow challenges of residential lawn care, sharing proven billing tactics and payment systems to help solo and small operators collect money faster and keep business running smooth.
Send us a textIn this episode, we're welcoming back Megan from Numbers Wellness Co. to break down the benefits of project-based pricing. She shares practical advice for transitioning current clients to a package model, setting boundaries with confidence, and creating more predictable income—all while improving the client experience.About Megan HopperMegan Hopper is the CEO behind Numbers Wellness Co. She supports service-based business owners to have clarity in their profits without sacrificing the stress of knowing their numbers with bookkeeping. She is a military spouse, homeschooling momma of 3, beach lover, and loves a good weight lifting session.Time-Based Billing: The Pros and ConsToday on the Savvy Scribe Podcast:Why time-based billing can create tension and income unpredictabilityHow to start transitioning existing clients from time-based billing to packages or project-based pricingThe mindset shift nurses need when moving into entrepreneurshipStructuring payment plans to protect your time and cash flowThe importance of contracts and clearly defined scopes of workHow packaging your services helps both you and your clients budget more easilyWhat to do when clients underestimate the time something takesUsing average past invoices to set package ratesHow upfront pricing improves communication and expectationsEmbracing fear and letting go of “what ifs” when changing your pricingWhy clarity and transparency are key to building trust with your clientsConnect with Megan:
It's time for another round of frequently asked questions as Terry's expertise covers orthopedic surgery, imaging, data points for E/M, and administrative charges for practices. She also answers questions relating to multiple E/Ms on the same date by the same and different physicians from the same group practice. Tune in for a lot of good […] The post Top 10 Tuesday Q&A – Coding, Billing, and Compliance Questions appeared first on Terry Fletcher Consulting, Inc..
View this video at https://macmost.com/creating-a-billing-and-invoicing-system-in-numbers-2025.html. When building Numbers spreadsheets it is important to remember that a row in a table is the equivalent to a record in a database. To build a billing system, you can put clients in one table and invoice items such as billable hours in another table. Then you can build a sheet with tables that use functions to populate an invoice. You can use the new FILTER function for this.