Podcast appearances and mentions of donna cutting

Once in a while, The Guys will talk about Emmy and Oscar winners, but it's not often they get to interview one.   This episode is no exception: Donna Cutting hasn't won either of those awards, but she at least has attended the ceremonies, which is a lot closer than any of The Guys have been.  Donna has also been an extra in a major motion picture, and in a scene that wasn't cut, to boot!  She's an author, a speaker, a seat-filler, and may just be the one person that can convince Robbie of the value of musical theater.   It's time to pull your McLego race car to the curb for a moment, pour a cuppa Earl Grey as if you were captain Picard, and light up one of many green lanterns, to set the mood for this soon-to-be Tony award nominated podcast episode.  Roll out the red carpet and experience one of The Guys' favorite new guests.  

In this week's episode of the SIMPLE brand podcast, I talk with Donna Cutting, author of Employees First!: Inspire, Engage, and Focus on the Heart of Your Organization!Donna is the CEO of Red Carpet Learning. She helps brands create cultures of happy, engaged people who deliver exceptional customer service.And she's the bestselling author of three books devoted to delivering red carpet experiences including her latest - Employees First!: Inspire, Engage and Focus on the Heart of Your Organization.Donna and I talk about how rolling out a red-carpet experience to your employees is just as important as the experience you deliver to your customers. And we talk about some of the key ways to ensure you're attracting, onboarding, and retaining top talent  - all based on the employee experience you deliver.Some of the topics we discuss include: Organizational culture, employee experience, and customer experience must all work togetherIf you want your employees to deliver a red-carpet experience to your customers, you need to deliver it to them so they know what it looks and feels likeYour goal should be for the customer to feel happier than before they interacted with youHow leaders can instill a sense of purpose in their employeesToday's employees are looking for something that is bigger than themselvesYou can tap into your organization's greater purpose no matter your industry or productHow you can compensate your employees fairly without breaking the bankIt's valuable to listen to and collaborate with your employees to craft the employee experienceThe best ways to listen to your employees are literally getting into a room with them and talkingThe ideal way to attract new employees to come into your organization is by treating them like customersOnboarding new employees is a process that's longer and more important than you thinkRESOURCES FROM THIS EPISODE:Donna's siteDonna's book - Employees First!Red Carpet Culture Club

According to guest Donna Cutting, culture consultant and Founder/CEO of Red-Carpet Learning Worldwide, when businesses focus too heavily on the customer experience, they can lose sight of the “heart” of the organization: their employees. In this episode, Donna shares insights and best practices from her new book, Employees First, to help leaders inspire and engage their people with positive culture.   TAKEAWAYS The pandemic revealed a need to transition from a “fix approach” to a deeper focus on appropriate relationships in the workplace. As companies focus largely on customers, they can easily forget to focus on the employee experience, resulting in lower engagement and higher attrition. When it comes to companies with great culture and great customer service, it often starts with a leader focused on purpose over profit. The more people feel involved in a vision bigger than themselves, the more likely they are to buy in and make it their own. Fair compensation goes hand-in-hand with a positive culture that values employees.   Sign up for Xenium's annual What People Want from Work survey   A QUICK GLIMPSE INTO OUR PODCAST 

May 23, 2022 Amazon Sales Will Haire, Employees First Donna Cutting and Covid Update

SEGMENT 1: What can climbing Mt. Everest teach you about leadership and vulnerability? A lot! Vivian shares his experience on Everest and offers an extraordinary window into what it takes to succeed in any circumstance. (with Vivian James Rigney, starting at 0:00)SEGMENT 2: We are used to providing customers with an incredible experience. How can we transfer that to our employees in order to attract and retain them? (with Donna Cutting, starting at 18:00)SEGMENT 3: Can you transform your side hustle into a multimillion-dollar small business? Christina Vitagliano did just that! (with Christina Vitagliano, starting at 35:30)

In this episode of the Duct Tape Marketing Podcast, I interview Donna Cutting. Donna is the Founder and CEO of Red-Carpet Learning Worldwide and works with mission-driven leaders to help them create cultures of happy, engaged people who deliver exceptional customer service. She's the author of three books including: The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service and her new book Employees First! Inspire, Engage, and Focus on the HEART of Your Organization.  

Employee First: How Culture, People, and Service Work Together Donna Cutting is the Founder and CEO of Red-Carpet Learning Systems, Inc., an organization that provides training and tools to transform your customers into loyal fans. She is the author of Employees First!: Inspire, Engage, and Focus on the Heart of Your Organization. They discuss how to create a culture of safety, inclusion, and empowerment.  Top Takeaways:  ·      Think about how you want employees to treat your customers, flip it and say, ”Are we treating our people that way?” ·       Start with the experience you create for your employees. When you support them to grow their skills and knowledge, they can better take care of customers. ·      Leaders have to show up with more empathy and understanding. If you want your people to stick around, you must make them feel appreciated. ·      If every person in a leadership position would make it a point to get to know their employees better, that would be a huge step in keeping your employees. ·      Listen to your people in a way that you never have before. Model what excellent customer service is, give them confidence by creating opportunities to increase their skills, provide them with agency so that they're empowered to help the customer, and create a culture where they feel safe. Quote:  “Focus on the employees first. Their experience is the foundation of what will happen to your customers.”   About:  Donna Cutting is the Founder and CEO of Red-Carpet Learning Systems, Inc., an organization that provides training and tools to transform your customers into loyal fans. She is the author of Employees First!: Inspire, Engage, and Focus on the Heart of Your Organization. They discuss how to create a culture of safety, inclusion, and empowerment.   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Keeping employees motivated and having a sense of purpose is crucial in keeping them happy. It's even more crucial today in the era of the Great Resignation. Thankfully, Donna Cutting has some interesting suggestions in her upcoming book, but she'll also share some thoughts in our talk today. Even if your company doesn't sell a life-changing product, there are still ways to give every team member a sense of purpose. Learn more about your ad choices. Visit megaphone.fm/adchoices

Today, I interviewed Donna Cutting and have unofficially proclaimed her my emotional support human because of her cheery, positive vibes. We discussed employment branding, the great resignation and how to put employees first. I thoroughly enjoyed the conversation and this you will too. - Jim Stroud NOTES AND QUESTIONS ASKED IN THIS PODCAST The past two years have been extraordinary in the world of work. Due to the pandemic and now this post-Covid world, a lot of workers are trying to find themselves. I think that's why this phenomenon of The Great Resignation is taking place. In this atmosphere, I've been told that the best thing a company can do is instill a sense of purpose in their team. If that's true, what would you say are the benefits of defining purpose for your team? How do you define your team's purpose - and use it in practice? A growing trend in the world of work is "location-agnostic pay" where people are paid the same salary no matter where they are in the world. I know several companies are offering this to be competitive. It makes me wonder, what is the best way to insure fair compensation? Many companies have moved to a WFH (work from home) model when the pandemic hit and although the trend now seems to be a hybrid office (some days at home/some days at the office), new management challenges are surfacing. People who work from home may be more favored because of the close interaction causing remote workers to feel less valued. Do you have any suggestions on how companies can keep remote teams connected? Should remote workers be handled differently than those who regularly come into the office? And how can companies encourage diversity and inclusion in these situations? We spend so much of our lives at work. According to the website - ReviseSociology, we will spend 92,120 hours in our lifetime at work; assuming you work full time from age 18 to 67. That's a lot of time to spend with people you may or may not like. I would think a little bit of kindness at work would make those years feel more rewarding. Can you offer any tips on how companies can cultivate kindness and compassion at work? ABOUT OUR GUEST Donna Cutting, CSP is the Founder and CEO of Red-Carpet Learning Worldwide and works with mission-driven leaders to help them create cultures of happy, engaged people who deliver exceptional service. She's the author of three published books including “The Celebrity Experience: Insider Secrets to Red Carpet Customer Service, (Wiley, 2008) ” “501 Ways to Roll Out the Red Carpet for Your Customers (Career Press, 2015)” and her most recent book, “Employees First! Inspire, Engage, and Focus on the HEART of Your Organization (Career Press, 2022)” She's been named one of the Top 30 Global Gurus in Customer Service and Organizational Culture for several consecutive years and has been featured or published in a variety of media including The Black News Channel, CEO World, Thrive Global, Addicted2Success, SUCCESS Magazine, Forbes.com, McKnights, Investor's Business Daily, ABC's America This Morning, and more. She's worked with companies in a variety of fields including senior living, healthcare, hospitality, entertainment, call centers, financial services, and more. Donna works from her office in Asheville, North Carolina unless she's on the “Red Carpet Roadtrip,” traveling throughout the United States with her husband Jim and their two rescue dogs Moxie and Tonks. Visit her website at www.redcarpetlearning.com. --- Send in a voice message: https://anchor.fm/proactivetalent/message

Julie Podewitz talks with customer experience expert Donna Cutting about creating exceptional customer experiences for prospects, residents, and employees in senior living.

Julie Podewitz talks with customer experience expert Donna Cutting about creating exceptional customer experiences for prospects, residents, and employees in senior living.

Why is it necessary to engage your employees?  I spoke with Donna Cutting, the founder of Red-Carpet Learning Worldwide. We discussed: Confusing tools of recognition with valuing employees What does NOT make people feel valued Importance of involving all employees in creating a positive culture The #1 thing employers can do right now Listen in […] The post Episode 209 – The importance of employee engagement – Interview with Donna Cutting first appeared on The Shuler Group LLC.

Offering the red carpet treatment is not something that companies have never done before. However, Donna has made an effort to give precise advice to many leaders who don't know how to ensure their customers are properly cared for. This is far more important today than it was only a few months ago, so tune in to learn how to roll out the red carpet for all of your customers! Learn more about your ad choices. Visit megaphone.fm/adchoices

Donna Cutting’s book, 501 Ways to Roll Out the Red Carpet For Your Customer: Easy to Implement Ideas to Inspire Loyalty, Get New Customers and Make Lasting Impressions, tackles the world of customer service and rolling out the red carpet for all customers. Cutting states that employees need to be armed with all the proper tools in order to provide excellent customer service. When employees don’t have all the tools, there’s a disconnect with the service they ought to provide, but don’t. She says there are four main things to think about: 1. Consistency – Every customer receives the same level of service from every team member at every opportunity, every single time 2. Technical piece – Involves asking the question, ‘Am I delivering the product or service I’m promising?’ 3. How do you deliver – How are employees delivering customer service? Are they making the customer feel like they’re important? 4. ‘Wow’ factor – The unexpected moment of surprise and delight that makes people want to talk about you in a positive way. Learn more about your ad choices. Visit megaphone.fm/adchoices

Business Done Differently Podcast has definitely come a long way. With over 100 episodes, we have heard from some of the best gurus in business share their experiences and stories. In praise of that, host Jesse Cole, together with his wife, Emily, look back on some of the best lessons that specifically apply on customer service and employee experience – from Cameron Herold on having a Vivid Vision, Scott McKain on finding what’s ticking people off, and Jason Friedman on the customer experience formula, Donna Cutting on transitions, to Jon Gordon on building a culture. Don’t miss out on loads of great wisdom, all compressed and delivered to you in this season two finale episode! Love the show? Subscribe, rate, review, and share! Here’s How » Join the Business Done Differently community today: findyouryellowtux.com Business Done Differently Facebook Business Done Differently Twitter Business Done Differently YouTube Do You Stand Out? Take The Yellow Tux Quiz

John speaks with Donna Cutting, CSP, founder and CEO of Red Carpet Learning Systems about how to give your customers the star treatment.

Successful businesses know how to provide great customer experiences. Founder and CEO of Red-Carpet Learning Systems, Inc., Donna Cutting is no stranger to this. Working about making people feel significant, she talks about rolling down the red carpet in business and mapping out experiences to people. She gives us a peek into her book, 501 Ways to Roll Out the Red Carpet for Your Customers, as she shares some examples of businesses who have done it right—from Mama D’s and The Asheville Theater, to G Adventures. Donna also talks about the value of celebrating mistakes, setting the stage for the culture you want to create, and the things that hold people back from standing out. She then gets into a game by laying out ways to create a great experience across different industries like hotels, schools, and more. Love the show? Subscribe, rate, review, and share! Here’s How » Join the Business Done Differently community today: findyouryellowtux.com Business Done Differently Facebook Business Done Differently Twitter Business Done Differently YouTube Do You Stand Out? Take The Yellow Tux Quiz

Das Beste aus dem NSA Podcast „Voices of Experience“ Mai 2018, diesmal einiges zum Thema Video u.a. YouTube Video-Geheimnisse – Darren LaCroix, CSP Von einer Keynote zu einem Imperium  – Donna Cutting, CSP Wie Du das Telefon zum Klingeln bringst – David Avrin, CSP & Tiffany Lauer Öffentlichkeitsarbeit für Speaker – Jill Lublin Video-Testimonials  – Skip Weisman Viel Spass und noch eine schöne Zeit. Dein Moderator

Donna Cutting is a Keynote speaker in the area of customer service. She provides insight on how to engage your team members to create a red-carpet experience for customers. She leads a team of customer service experts in her company, Red Carpet Learning, and is the author of "501 Ways to Roll Out the Red Carpet for Your Customers". Donna's speaking career grew from sharing her expertise and then reading Dottie Walter's book "Speak and Grow Rich".  Dottie Walters was a founding member of the National Speakers Association (NSA) and founder of the International Association of Speakers Bureaus (IASB), so the information was especially useful for Donna Cutting.  Tips One of Donna Cutting's signature stories started from an anecdote about something her mother did - and grew from there. Donna explains more in the Podcast - and also provides her thoughts on what needs to be a part of stories to work best for speakers and how to make them relevant for each audience. She goes into depth explaining how she does research for the stories for presentations.  She also wants speakers to know that audiences are looking for implemental ideas - the "how to" - rather than only strategy and theory. Go ahead and be inspirational, but provide practical takeaways. She echoes Lois Cramer's thoughts on this topic. On Speaking for Free Donna Cutting suggests the topic of speaking for free changes if your business is more than speaking. She explains very specifically on why she speaks for free and when. She also says that newer speakers need to speak for free to get experience. Connect Connect with Donna Cutting on her website, Red Carpet Learning, and on LinkedIn, and Twitter.  Check out her book, "501 Ways to Roll Out the Red Carpet for Your Customers" on Amazon. MillsWyck Minute   Alan says, "Don't show up ... and throw up!" Find out what he means by listening to this Podcast!   

Customer experience management – wow! Turning prospects into delighted customers and raving fans is every business owner's dream. But how do you roll out the red carpet without losing your shirt? Our next guest has hundreds of ways. She's Donna Cutting, author of https://www.amazon.com/gp/product/1632650231/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=1632650231&linkCode=as2&tag=businconfinow-20&linkId=94d7043abf8351a2d08a316c8217bd68">501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression (501 Ways to Roll out the Red Carpet for Your Customers). WHAT YOU'LL DISCOVER ABOUT CUSTOMER EXPERIENCE MANAGEMENT: What real red carpet service means for customer experience management. What small businesses can do to achieve red carpet service on a limited budget. The 3 key components of customer experience management. The 2 areas of customer experience management that organizations mess up. Why red carpet service doesn't need to be expensive. How to inspire a service culture inside your organization. And MUCH more. GUEST:Donna Cutting shows business leaders how to turn prospects into delighted customers and delighted customers into raving fans. She does it by showing organizations how to create a strong service cultures. A service culture is a place where people work together, engaged and enthusiastic about creating an amazing experience for their customers! It's a place where the entire team understands that the customer matters. Since each employee is responsible for the customer experience they also understand how their work matters and they matter. It's a place where the red carpet gets rolled out for every customer and guest by every staff person, at every touch point, every single time. As a matter of fact, Donna has put all of the best ideas and resources on how to create such a service culture in her latest book: https://www.amazon.com/gp/product/1632650231/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=1632650231&linkCode=as2&tag=businconfinow-20&linkId=94d7043abf8351a2d08a316c8217bd68">501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression (501 Ways to Roll Out the Red Carpet for Your Customers).  Her book was named one of the best business books of 2015 by Forbes columnist Shep Hyken. Donna Cutting is the Founder and CEO (Chief Experience Officer) of http://redcarpetlearning.com (Red-Carpet Learning Systems, Inc.) where she leads a team of customer service experts that train organizational leaders on how to create strong service cultures in their organizations. Donna is also an in demand keynote speaker. She has presented, consulted and developed training programs for a variety of customers in the senior living and healthcare, hospitality and entertainment, financial, and other fields. RELATED RESOURCES:http://redcarpetlearning.com (Contact Donna) and connect with her on http://www.facebook.com/donnacutting (Facebook), and http://www.twitter.com/donnacutting (Twitter).  SUBSCRIBE, RATE AND REVIEW:Subscribing is easy and lets you have instant access to the latest tactics, strategies and tips.  Rating and reviewing the show helps us grow our audience and allows us to bring you more of the information you need to succeed from our high powered guests.

Donna Cutting is committed to teaching people to deliver great customer service and great customer experiences. While there are many things I think Donna is on the money about customer experience, there’s one thing that stands out more than anything else. Donna Cutting knows that great customer experience starts with great employee engagement! She’s recently released a book that shares 501 ways to roll out the red carpet for your customers – and how you can too! This episode of Conversations with Phil is all about how to deliver your customers great experiences. And – you can learn how your employees can deliver those great customer experiences when you’re not around. We talked about the difference between customer service and customer experience. We talked about how to create a red carpet culture, and so much more! Prefer to watch instead of listen to the conversation? Click here to watch the conversation right on YouTube. Some of the other helpful resources Donna mentioned in this conversation: Buy 501 Ways to Roll Out the Red Carpet for Your Customers on Amazon, Barnes & Noble, or by supporting your local independent bookstore. Red Carpet Training Videos 21 Days of Thank You (sign up to receive them via e-mail) Subscribe, Rate and Review Conversations with Phil Subscribe to the audio podcast on iTunes, Google Play, Stitcher, Overcast, or just plug the RSS feed into your podcast service and player. If you love what you hear, a rating and a review would be very appreciated, as that’s how new people will find this podcast. 

OK, let start here www.redcarpetlearning.com. This is where you'll find more about my guest Donna Cutting. For almost two decades Donna has been inspiring audiences and leading teams to roll out the red carpet for their customers. We will be talking about ideas from Donna's latest book " 501 Ways To Roll Out The Red Carpet For Your Customers"24 minutes of how to roll out that red carpet explained in a fun and high energy interview.In today's world of complete transparency - we better understand the importance of delivering an extraordinary customer experience, no matter what business we're in.Love to hear back from you how you put some of these ideas in place in your organization. Call or text me at 570 815 1626. Or email me at marty@martywolffbusinesssolutions.com See acast.com/privacy for privacy and opt-out information.

Donna Cutting, author of "501 Ways to Roll Out the Red Carpet..." is featured in this episode of Bizcast. Presented by C-Suite Radio and hosted by Kevin Craine.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Segment 1: Brian Tracy has consulted for more than 1,000 companies and addressed more than 5,000,000 people in 5,000 talks and seminars throughout the US, Canada and 69 other countries worldwide. He is the top selling author of over 70 books that have been translated into dozens of languages. His new book is called “GET SMART! How to Think and Act Like the Most Successful And Highest Paid People in Every Field”.Segment 2: Shawn Murphy is the CEO and Founder of Switch & Shift, a consultancy and advisory firm dedicated to developing and advancing positive organizational business practices. Shawn's debut book is titled “The Optimistic Workplace: Creating an Environment that Energizes Everyone”. You can also read Shawn's weekly column, “Positive Business,” on Inc.com.Segment 3: Donna Cutting is the founder and CEO of Red-Carpet Learning Systems, Inc., a consulting firm that provides tools and customer service. She is the author of “501 WAYS TO ROLLOUT THE RED CARPET FOR YOUR CUSTOMERS: Easy to Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression”.Segment 4: Barry Moltz shares how you can get your business unstuck.Segment 5: Joan Posivy discovered a set of principles which showed her how to buy her first house at age 19, become a bank manager by age 22, travel the world, become financially free and so much more. Through study and practical application, she learned that anyone can live the life of their dreams, they just need to be shown how. Joan reveals that guidance in her new book “The Way Success Works: How to Decide, Believe, and Begin to Live Your Best Life”.Sponsored by Nextiva and Staples.

Shep Hyken interviews Donna Cutting; author, speaker, and customer service expert, about creating exceptional customer experiences; including some tips from her new book, "501 Ways to Roll Out the Red Carpet." Donna shares insight on how you can give your customers the celebrity treatment. Learn more about your ad choices. Visit megaphone.fm/adchoices