Podcasts about your organization

Now that the dust has somewhat settled, and though I have already done some very detailed announcements around Piston Peak, Imagination, Tomorrowland and Villains Land, there are so many other details from my experience at Disneyland and at the expo that I haven't really unpacked. It's taken me many days to get my head around everything that took place. This podcast is my effort to summarize all of that, to better get a sense of the whole of D23, not just park announcements--which I have a lot to cover--but the event itself, from D23 day at Disneyland to the Exposition floor to the Honda Center events at night. It was an incredible, but intense and intimate experience--shared with some other 100,000 people. Join me as we look at insights on D23 and the promises ahead for the Disney Parks. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

The Parks & Experiences D23 presentation at the Honda Center has concluded and with it came two big pieces of news in what was literally the last two minutes of the entire program. Disneyland fans rejoice with the fantastic news that Tomorrowland is finally going to get some serious TLC as it gets set to be remodeled in time for Disneyland's 75th anniversary in four years. Meanwhile, Walt Disney World fans fave finally received huge notice that their beloved Journey Into Imagination with Figment and Dreamfinder will be completely revamped to something more like the original attraction. And then did we mention Villains Land? Yes, confirmation was given to the two E-ticket attractions that will headline this corner of the Magic Kingdom at Walt Disney World. So join us as we highlight the crazy details from this year's D23 expo. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

A hallmark of what has made Disney a world-class organization is its attention to its customers—and especially to return customers. They of course refer to them as guests in their parks, which is a sign that this commitment on Disney's park is intentional and is more about relationships than it is about transactions. But there's a lot more intentional effort made when creating guest or customer loyalty. And it's important too, because loyal fans made purchasing decisions that are powerful to any one's bottom line.  New announcements have been made about Disney's Lakeshore Lodge located on Bay Lake. And at the same time preparations are being made for next week's big D23 event. Both showcase how impactful guest Disney loyalty is, how it and other world-class organizations benefit long term financially, but how any organization could benefit by creating greater customer loyalty. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

What if your 100 people could feel like 300? That's the bet Robin Daniels, Chief Business Officer at Zensai and author of The Human Success Playbook, is making - and it's working. His company doubled revenue over three years and has been named a great place to work three years running. He joins us to break down how to unlock the potential already sitting inside your organization, lead through genuine uncertainty, and build B2B content that people can actually put to work. About our guest, Robin Daniels Robin Daniels is Chief Business Officer at Zensai, a learning and performance platform competing in a market dominated by Oracle, SAP, and Workday. He previously served as CMO at Matterport and WeWork and held senior marketing roles at Salesforce, LinkedIn, and Box. He recently co-authored The Human Success Playbook - a narrative business book that follows a fictional CEO who refuses a board's demand to cut 40% of the company and sets out to prove there's a better way. The book comes with an AI-powered interface where readers can ask the authors questions and apply every framework directly to their own organization. What B2B Marketers Can Learn From The Human Success Playbook The biggest AI opportunity isn't efficiency - it's multiplication. Robin starts every conversation the same way: do you see AI as a way to cut costs and get more efficient, or do you see it as a way to unlock insane potential in the team you already have? He's made his choice - and built a company around it. Ian puts the math plainly: if you have 100 people, the far more exciting challenge is figuring out how to make them feel like 200 or 300 and generate the revenue to prove it. Robin connects it to something every leader already knows but rarely acts on: "I truly believe everyone has something they're really creatively good at. But if you can actually find time to focus on that, it can lead to new ways of growing your business that maybe you hadn't even thought of before." The companies that win the next five years won't be the ones who cut hardest. They'll be the ones who figured out how to multiply. You can't shrink your way to greatness. Robin credits Tom Peters for the line and means it completely. His argument isn't about shaming companies that make cuts - sometimes it's necessary to survive. The argument is about where the real upside lives: investing in people, giving them new tools and skills and goals, and then letting them find growth paths nobody had imagined yet. "I've never seen a company shrink their way to greatness," he says. "You have to grow." Ian adds the frame: the goal isn't to replace anything - it's to generate more revenue. "How are we going to 2X our revenue?" is a fundamentally more energizing question than "how do we get more efficient?" And it tends to produce more interesting answers. Lead with a vision even when you don't have all the answers. Robin is direct about what employees actually hate most: not bad news, not hard feedback, but uncertainty. "If you don't know what you're working towards, it's really hard to do great work." In The Human Success Playbook, the fictional CEO Evan has eight months to show a different path or get fired - and the whole tension of the story is whether he has the courage to set a direction without knowing exactly where it leads. Robin's advice for real leaders in that position: paint the vision, commit to it, and stay flexible enough to adjust as the world changes. And then, with characteristic directness: "Being a leader has always been tough. Suck it up, buttercup." The future of B2B content is a framework people can make their own. Robin didn't just write The Human Success Playbook - he and his co-authors built an AI-powered interface on top of it so readers can chat with the book and apply its frameworks to their specific company. A 500-person manufacturer in Germany gets different advice than a mid-size bank in the Midwest. Ian connects it to a bigger shift in how B2B content works: "You're building to say: here's the framework, your AI already knows where you want to go as a business, layer this on top and execute." The white paper people download and never read is being replaced by something that actually does the work. Robin is explicit about why: competing against Oracle, SAP, and Workday with a smaller budget means doing something genuinely different. The book is that thing. "I truly believe everyone has something they're really creatively good at. But if you can actually find time to focus on that, it can lead to new ways of growing your business that maybe you hadn't even thought of before." - Robin Daniels Time Stamps [4:00] Meet Robin Daniels, CBO at Zensai and Author of The Human Success Playbook [4:39] Why Robin Wrote the Book - and Why Now [6:00] The Multiplier Choice: Unlock Potential vs. Cut Costs [8:00] It's Just a New Technology - Adapt and Grow [10:00] Robin Has Seen This Before: Internet, Cloud, Mobile, AI [11:00] The Book's Setup: CEO Evan, a 40% Cut Demand, and a Better Way [12:00] The Villain Isn't AI - It's Ignorance and Fear [14:00] Internal vs. External Motivation - and Why Inner Fire Wins [15:00] The Mountain Analogy: What Leaders Owe Their Teams in Uncertain Times [17:00] How to Lead When You Don't Have the Answers [19:00] Suck It Up, Buttercup - Leadership Has Always Been Hard [22:00] Your Whole Job Is to Make Stuff and Sell It [25:00] What Taylor Swift and the Vinyl Revival Teach Us About AI and Creators [31:00] What Should the CEO Actually Do? Reorganize Around Projects, Not Hierarchy [33:00] Invest in People's Capabilities - Measure Productivity, Not Efficiency [35:00] The Human Success Score - a Sleep Score for Your Organization [38:00] Replace "Replace" With "Multiply" in Your Vocabulary [40:00] "You Can't Shrink Your Way to Greatness" - Tom Peters [42:00] The Courage to Invest in People When Everyone Else Is Cutting [44:00] The Future of Books: Build a Framework, Let AI Make It Specific [49:00] Demo: Chat With the Book at Zensai.com [51:00] The "Talk to a Human" Button - the Future of B2B Content [52:00] Final Thoughts + Connect with Robin on LinkedIn Links Connect with Robin on LinkedIn: https://www.linkedin.com/in/robindaniels/ Learn more about Zensai: https://www.zensai.com Chat with The Human Success Playbook: https://zensai.com/report/thehumansuccessplaybook The Human Success Playbook on Amazon: https://www.amazon.com About Remarkable! Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both nonfiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today's episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Head of Production). Remarkable was produced this week by Meredith Gooderham, edited by Jon Goldberg, and our theme song is "Solomon" by FALAK. Create something remarkable. Rise above the noise. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

D23 is truly right around the corner and so many have chimed in to share their hopes and expectations of what is coming. Get ready as I share my insights as to what I see is likely be announced, not just for Walt Disney World and Disneyland, but across the globe and even for the Disney Cruise Line. I think this D23 will make us more hopeful and excited for things to come. We'll look at the possibilities of what Imagineering will showcase in their Horizons exhibit, and how all of this will play out in the parks panel on Saturday night, August 15th. Join us as we get ready for D23  the Ultimate Disney Fan Event. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

Almost every part of Disney California Adventure has experienced considerable change over the years. And that has happened to some degree in Grizzly Peak. But in truth, it's been very little compared to the rest of the park. And that's because this part really has held the heart of the park--and its mountainous symbol--since day one. Here we'll summarize the original Golden State and then look at Grizzly Peak Recreation Area as it is today. Of course there's attractions like Grizzly River Rapids and Redwood Creek Trail. But the highlight is Soarin'. We offer a tribute to all Soarin' films but mostly Soarin' Over California, and why that film is truly the best of all of them. We also look at a wide range of dining experiences, some of which are not in the park, per se, but have become extensions to the park. And we talk about a metaphor for this area of the park that winds through it all like a grape vine. The details we share here aligns well with a John Muir quotation found within: "In every walk with nature one receives far more than he seeks." Join us to see Disney Insights into Grizzly Peak at Disney California Adventure that is so much the heart of this unique park. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

I'm way overdue for reviewing Rock 'n' Roller Coaster Starring the Muppets--there's several reasons for that, but I'm excited to share my thoughts on this remake--not just for the coaster but for the muppets in the park. And that's not all that's going on at Disney's Hollywood Studios. Monsters Inc. is in big build mode--everything in scaffolding and iron girders going vertical. We'll talk about the approach to this land. And then I share my emotional impressions of the new Magic of Disney Animation courtyard, which now has an opening date of September 14th, 2026. All this and more, plus a really good churro makes what's happening at this park really exciting. Join us for this Muppets Rock & Roller Coaster Review, Monsters Inc. buildout & Magic of Disney Animation Opening Date. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

It's mid summer and the right time to take a look at what's happening at Disney Parks across the globe. More is happening than you might imagine, and we want to capture all the highlights. Our family was there for all the major Fourth of July holiday events at Walt Disney World and we'll share the Red White and Blues of all of it. We'll also look at the larger attendance trends not just at Walt Disney World but at Disneyland. Many beloved attractions have been getting attention recently, and we'll take a look at what's working and maybe what isn't. It's part of Disney to draw attention to the parks to some of the rides and shows we love the most, while they are busy trying to construct major mega offerings. We'll consider the philosophy behind this from both an Imagineering and operational view. This includes recent changes focused on keeping day guests from jumping on a bus at Disney Springs. Is Disney trying to keep everyone not staying at a Disney Resort away? We'll study this, and then we'll look at efforts internationally at a number of Disney Parks. Big things are afoot and you may not know what's on its way. Join us for a big summer update at Disney Parks here and across the globe. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

We are here at Epcot to enter The Land Pavilion and check out the new Soarin' Across America to provide a play by play POV review of this new attraction. Note that since it has opened times can vary greatly, from 20 minutes to over 90. If you can't walk on it first thing in the morning, I recommend dinner time. If the queue is long, hover around the area doing other attractions until you see the time go down, and then scurry over. And scurry quickly because others are seeing the same. That means that while the new shake at Seasons "Smorin' Across America" is tasty, you need to focus and get in the queue while the opportunity presents itself.   Here's a link to Disney's Insider look at Soarin' Across America. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

What if optimizing for AI output is actually slowing your company down? When code becomes nearly free to produce, the organizations still measuring productivity by output are solving the wrong problem.In this episode, Mik Kersten, author of “Project to Product” and the forthcoming “Output to Outcome,” shares why the real challenge of the AI era isn't generating more code — it's building organizations that can turn that output into customer and business value. Drawing on Carlota Perez's model of technological revolutions and the theory of constraints, Mik explains how AI has removed the output bottleneck that software organizations were built around, and where the new constraints now live.He introduces three core models from the book — the outcome loop, the product operating model, and the outcome tree — as a framework for adapting how organizations plan, fund, and deliver value. Mik also addresses one of the most pressing decisions leaders face today: whether to cut headcount based on AI productivity gains, and why doing so without outcome visibility is a dangerous bet. The conversation covers how organizational structure, decision-making accountability, and leadership roles all need to shift — not just development practices.Timestamps:(00:00:00) Trailer & Intro(00:02:40) What Makes Output to Outcome Different From Project to Product?(00:05:02) Why Did Mik Write Every Word of This Book Without AI?(00:08:18) How Do the AI Prompts at the End of Each Chapter Work?(00:11:53) What Happens to Organizations When AI Makes Software Output 10 to 100 Times Cheaper?(00:15:03) How Do Past Technological Revolutions Help Us Understand the AI Era?(00:19:25) Is the Traditional Software Developer Role Gone for Good?(00:23:30) Why Do Some Companies Experience an AI Productivity Paradox?(00:27:47) What Does “Outcome” Mean in Outcome Management?(00:31:50) Has the Product Operating Model Finally Become the Industry Norm?(00:34:24) How Do You Apply the Cynefin Framework to Your Organization?(00:37:18) Why Should AI Augment Human Decision Making in Complex Domains?(00:40:52) Why Are AI-Driven Layoffs a Risky Bet Without Outcome Visibility?(00:43:32) How Can Leaders Increase the Feedback Loop for Strategy and Budgeting?(00:46:07) What Is the Optimal Organizational Structure for an Outcome Management Model?(00:49:50) How Can We Apply Architectural Modularity to Organizational Design?(00:53:17) What Are the Seven Shifts in the Output to Outcome Model?(00:55:10) Will AI Make Middle Management Obsolete?(01:00:55) 3 Tech Lead Wisdom_____Mik Kersten's BioDr. Mik Kersten is an independent technology strategist and creator of the Flow Framework, best known for his bestselling book Project to Product. He founded Tasktop and led it as CEO until its acquisition by Planview in 2022.Mik began his career at Xerox PARC, where his team created the first aspect-oriented programming language. He then earned his PhD in Computer Science at UBC, pioneering the integration of software development and collaboration tools — work that laid the foundation for Tasktop and the field of Value Stream Management.Today, he helps leaders shift from output-driven to outcome-driven operating models, enabling organizations to harness AI in a human-centric way.Follow Mik:LinkedIn – linkedin.com/in/mikkerstenSubstack – mikkersten.substack.com Preorder Output to Outcome - https://a.co/d/0aPlI2IFBook's Website – outputtooutcome.orgLike this episode?Show notes & transcript: techleadjournal.dev/episodes/262.Follow @techleadjournal on LinkedIn and Instagram.Buy me a coffee or become a patron.

The Hall of Presidents is something that goes back decades—nearly as early as Disneyland itself. We look at its original incarnations, from Liberty Street, to Great Moments with Mr. Lincoln, to ultimately the Hall of Presidents itself. There is much to learn and much to cherish from these attractions. We'll look at its history, the details and insights that will truly help you to appreciate not only these shows created by Walt Disney, but better appreciate being an American. Join us as we visit Liberty Street, Great Moments with Mr. Lincoln and The Hall of Presidents. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

We'd love to hear from you. Send us fan mail!Workplace dispute resolution is one of the least discussed and most costly blindspots in executive leadership. In this episode of Shedding the Corporate B!tch, executive coach Bernadette Boas sits down with Felicia Harris Hoss, of Harris Hoss Mediations & Arbitration, a nationally recognized mediator with 30 years of trial law experience, to break down early dispute resolution and why it is one of the most powerful, underutilized tools available to corporate executives and HR leaders.Felicia explains why less than five percent of filed lawsuits ever reach trial, what that means for how executives should be approaching conflict, and why the decision to mediate early is not a sign of weakness, it is a strategic move that preserves relationships, resources, and reputation. She walks through the four Cs of mediation, the questions every executive should be asking their attorney, and how to shift from a reacting posture to a responding one in any dispute.If you lead people, manage HR concerns, or sit in any seat where workplace conflict can escalate into legal action, this conversation will change how you think about resolution. What You Will Learn• What early dispute resolution (EDR) is and why it is ABA official policy• When to engage a mediator before a lawsuit is filed• Why litigation means surrendering control — and what executives can do instead• The four Cs of mediation: confidentiality, control, creativity, certainty• What questions to ask your attorney about workplace disputes and resolution options• How the respond vs. react mindset shifts negotiation outcomes• What 'winning' actually looks like in a corporate dispute Key Quote"If you go to the courthouse, you pass that baton called control to strangers. — Felicia Harris Hoss" Episode Chapters00:00:00 — The Legal Dispute Already Living in Your Organization 00:02:00 — Why Staying in the Room Changes Everything 00:03:00 — Meet Felicia Harris-Hoss: From Trial Partner to Neutral 00:06:00 — What Mediation Actually Is (And Isn't) 00:09:00 — Workplace Scenarios That Call for a Mediator 00:12:00 — Why Early Mediation — Before Positions Harden 00:13:00 — The Human Cost Behind Every Corporate Lawsuit 00:15:00 — Why Early Mediation Wasn't Working — And What Changed 00:17:00 — Ego, Fear, and the Real Reason Leaders Avoid Resolution 00:18:00 — The Courtroom Hands Control to Strangers 00:21:00 — The Four C's of Mediation: Confidentiality, Control, Creativity, Certainty 00:26:00 — Key Questions Every Leader Should Ask Their Attorney 00:27:00 — What to Know Before You Bring a Dispute to HR 00:31:00 — Why Even Lawyers Get Confirmation Bias 00:32:00 — Respond, Don't React: The Mindset That Changes Outcomes 00:34:00 — Bernadette's Takeaways for Every Leader and HR Professional About the GuestFelicia Harris Hoss, of Harris Hoss Mediations & Arbitration, is a 30-year trial attorney and nationally credentialed mediator who specializes in early dispute resolution for executives, corporations, and complex business conflicts. She co-authored Resolution 500 for the American Bar Association, which was unanimously adopted in 2024, making early dispute resolution official ABA policy. She also helped establish the American Arbitration Association's EDR Mediation Panel.Learn more at HarrisHossPLLC| Connect on LinkedIn HERE Related Episodes Employee Engagement Strategies That Actually Move the Needle with Ian Watts— HEREYour Calendar is Lying - The Timer Leadership Framework— HERESlow Down To Go Fast with Loretta Stagnitto — HERE Subscribe CTAIf this conversation gave you a new way to think about conflict, leadership, and control, subscribe to Shedding the Corporate Bitch on YouTube at @ShedtheCorpBitchTV for new episodes every week. You can also DOWNLOAD our free Leadership Gap Diagnostic and identify where your leadership needs the most attention right now. Support the show

We imagine the excitement of heading to Florida to visit Walt Disney World, Universal, Sea World, beaches, sunshine and more. Our itineraries fill up quickly with things to do, and yet one of the most important ingredients in any vacation is where to stay. This is particularly true if you're planning on a total holiday vacation stay, or if you are being joined with other friends and family, or if you're looking for a truly unique experience in your accommodation. We visit with Danielle and Shane Peterson, who as Disney fans, have created some amazing vacation homes for families looking for a park-like experience when they come back at night from the parks. We'll look at their journey, how they got into the vacation rental arena, the huge marketplace here in Orlando, and the amazing “wow” creations the Danielle and Shane have developed. Here only the hallway separates you from the worlds of Star Wars, Harry Potter, Frozen, Beauty & the Beast and more. If you're thinking of doing an AirBNB type stay while visiting Central Florida, this podcast is for you. Moreover, I think you'll be touched by their story, and how very difficult circumstances led them to creating a work of love—together. Join us as we talk creating a magical place to stay with a little bit of faith, trust & pixie dust! To learn more about the homes Danielle and Shane have created, please visit www.magicaladventurehomes.com You can also join them on their Instagram page: @magical.adventure.homes. Know that you can use disneyinsights (all lowercase) as a discount code for helping you find the best discount possible! Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

In this episode of The Leadership Educator Podcast, Lauren and Dan talk with Dr. Kat Callahan and Dr. Sean Connable about New Directions for Student Leadership Issue 185, Pop Culture's Contributions to Leadership Development. The conversation explores how leadership educators can use pop culture as more than an attention-getter and instead treat it as a serious tool for examining storytelling, cultural values, identity, and leadership development. Listeners will hear examples from podcasts, sports, comic books, television, and other cultural spaces, along with practical ideas for helping students critically examine the stories that shape how society defines leadership. Resources and works mentioned in this episode include: ----more---- Devies, B., Bullock, L., Jenkins, D. M., Allen, S. J., & Stanberry, J. (2025). Sound Leadership: Harnessing the Power of Podcasts in Leadership Development. New Directions for Student Leadership, 185. Leaders Assemble! Leadership and Mentorship in the Marvel Comic Universe with Drs. Gordon Schmidt and Sy Islam — prior TLE episode referenced in conversation The Power of Storytelling in Leadership Education with Dr. Shannon Cleverley-Thompson — prior TLE episode referenced in conversation Department of Leadership and American Studies, Christopher Newport University StarPower® Simulation — Simulation Training Systems; discussed in the context of ethics, power, and experiential learning Scholar Tea Podcast — hosted by Shawna Patterson-Stephens and Cameron Beatty; referenced by Kat as a source that led to a research article in the issue Kegan, R., & Lahey, L. L. (2009). Immunity to Change: How to Overcome It and Unlock the Potential in Yourself and Your Organization. Harvard Business Review Press. — referenced in the context of emotive and transformative learning experiences Walter Fisher's Narrative Paradigm — discussed by Sean in connection with his article on comic books and the cultural power of storytelling Paulo Freire's Pedagogy of the Oppressed — referenced in the context of liberatory pedagogy and the creative acts of marginalized communities

Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

This time we're diving into a problem almost every product team has felt but rarely names: all the customer research you've already done… and then quietly forgotten. In this episode, Jacob Burghardt joins Matt and Moshe to talk about his new book Stop Wasting Research: Maximize the Product Impact of Your Organization's Customer Insights and how to turn research from a one‑off activity into a real product asset.Drawing on his path from early dot‑com research and UX work through consulting and a principal PM role at Amazon, Jacob shares why teams keep re‑running the same studies, ignoring past insights, and treating “research” as a meeting on the calendar instead of an input into every major decision. His book offers a big‑tent definition of research, which includes UX, market, data science, CS insights, and more, and a practical playbook for making all of it usable, visible, and integrated into product work.Join Matt and Moshe as they explore with Jacob:How he moved from hands‑on research and design into product management, and why he stayed obsessed with the problem spaceWhat “research” really includes today (far beyond user interviews or dashboards)Why so much research gets wasted and the three root causes behind it:Research isn't prepared for future useStakeholders aren't motivated to careInsights aren't integrated into planning, processes, or leadership ritualsA step‑by‑step structure from the book:Taking inventory of the research you already haveDiagnosing root causes in your orgChoosing from a “menu” of tactics that fit your contextWhat good looks like: strong operating models, clear places for research to plug in, and researchers treated as builders of internal productsHow smaller orgs without Product Ops can get started: simple visibility, mapping who's doing what research, and basic communication channelsThe link between org mindset (feature factory vs. empowered teams) and how seriously research is usedPractical ideas for connecting research to go‑to‑market, pricing, packaging, CS, and sales enablementHow AI is changing the research landscape, where it helps and where human judgment is still essentialAnd much more!Want to learn more or get the book?Book: https://rosenfeldmedia.com/books/stop-wasting-researchIntegrated Research: https://www.integratingresearch.com Medium: https://medium.com/@jakeburghardt LinkedIn: https://www.linkedin.com/in/jakeburghardt You can also connect with us and find more episodes:Product for Product Podcast: http://linkedin.com/company/product-for-product-podcastMatt Green: https://www.linkedin.com/in/mattgreenproductMoshe Mikanovsky: http://www.linkedin.com/in/mikanovskyNote: Any views mentioned in the podcast are the sole views of our hosts and guests, and do not represent the products mentioned in any way.Please leave us a review and feedback ⭐️⭐️⭐️⭐️⭐️

This last week Disney announced that the Carousel of Progress would be closing after July 5th to be completely refurbished. John and Sara and the family will all be part of this four act show, but it will be set in completely new eras. We showcase the news of what this show will look like, and provide insights about what it means. But we're also taking the time to step back in history to see how this show came to be legendary to millions of people around the world. Indeed its history goes back to 1958, nearly some 70 years ago. From Edison Square to the New York World's Fair, from a new 1967 Tomorrowland in Disneyland until its final home in the Magic Kingdom, we will look at little known stories and details about this amazing show whose creator is the ever visionary Walt Disney. Join as on the Carousel of Progress as it prepares for a Great Big Beautiful Tomorrow. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

Summer is here and several new attractions have premiered at Walt Disney World and at Disneyland. We focus on a new mission for Millennium Falcon: Smuggler's Run, one that is led by Din Dijarin, the Mandalorian, along with Grogu. We look at how this compares with the previous version of the attraction, and whether first time as well as repeat guests will enjoy this experience. And we preface all of that with the new film, Star Wars: The Mandalorian and Grogu, which premiered on the same day that the new version of the attraction premiered in both parks. We experienced both in the same day, and can offer you insights as to why you might want to experience both of them. So join us as we head to the cinema and to Star Wars Galaxy's Edge for Mandalorian and Grogu, Movie and Ride, What Works and Doesn't. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

We recently started a series within the larger episode of the podcast called the People and Performance Playbook. The episodes are a little shorter, but packed filled with insight from the experts at Chapman & Co. Leadership Institute. Chapman & Co. was founded by our late CEO and Chairman Bob Chapman to bring Truly Human Leadership to organizations around the world. You can learn more about them at ccoleadership.com. On this installment, we hear again from Andrew Barenz and Mike Budden as they expand upon the most recent newsletter article, "What is the Cost of One-Dimensional Leadership in Your Organization?" Chapman & Co. has identified four styes of leadership, which Andrew and  Mike discuss. You can subscribe to the People and Performance Playbook Newsletter when you follow Chapman and Co. on Linkedin.

How do leaders build trust in ways that strengthen people, teams, and organizational results? In this episode, Kevin talks with Dr. Dennis Reina and Dr. Michelle Reina about why trust cannot be treated as a buzzword but must be practiced every day in the small moments. They share their three dimensions of trust—character, communication, and capability—and explain how trust grows when leaders clarify expectations, honor commitments, communicate truthfully and transparently, and recognize both the current and potential strengths of others. The discussion also highlights that trust is everyone's responsibility, even though leaders set the tone, and that organizations thrive when they intentionally connect the human need for relationships with the business need for results. Listen For 00:00 Why Trust Matters More Than Ever 02:26 Meet Dennis & Michelle Reina 03:24 Why They Wrote The Art of Trust Building 04:12 Trust Is a Daily Practice 04:47 The Big Idea Behind Trust Building 06:05 Trust Is Always Being Built or Broken 07:08 The 3 Dimensions of Trust 08:00 Why Leaders Misunderstand Trust 10:18 Trust of Character 11:27 The Importance of Clear Expectations 13:17 Trust of Communication 15:42 Trust of Capability 17:23 The Hidden Skills Behind Trust 18:28 Trusting Potential, Not Just Performance 19:35 The Trust Assessment Tool 21:15 Building Organizational Trust 23:35 Leaders Set the Tone 24:41 Trust Is Like Oxygen 25:07 Small Moments Build Trust 26:00 What They're Reading 27:59 Where to Learn More 28:33 Kevin's Final Leadership Challenge Their Story: Dr. Dennis Reina and Dr. Michelle Reina are internationally recognized pioneers in the field of organizational trust and bestselling authors of the groundbreaking Trust and Betrayal in the Workplace and their latest book, The Art of Trust Building and its digital companion, The Reina Trust Assessment, a research-backed interactive tool that allows users to identify strengths and opportunities for growth on their trust journey. As co-founders of Reina Trust Building®, they have devoted their lives to understanding, measuring, and strengthening trust in the workplace. Dennis and Michelle's shared passion for trust building emerged from a blend of personal and professional journeys. In 1999, they founded their business, Reina Trust Building®. Their research-based Three Dimensions of Trust® and Rebuilding Trust® processes have been adopted by leaders in Fortune 500 companies, government agencies, healthcare systems, and nonprofits around the globe. https://assessments.reinatrustbuilding.com/its/register http://reinatrustbuilding.com/ https://www.linkedin.com/in/dennisreina https://www.linkedin.com/in/michellereina/ Turning Leadership Ideas Into Action Leadership development shouldn't stay theoretical. This Action Guide gives you practical tools and prompts to help you apply leadership lessons immediately — so you can lead more effectively, build stronger relationships, and make a bigger difference every day. https://remarkablepodcast.com/actionguide  Book Recommendations The Art of Trust Building: Transform Lives, Teams, and Organizations by Dennis Reina and Michelle Reina The Untethered Soul: The Journey Beyond Yourself by Michael A. Singer Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization by Dennis Reina and Michelle Reina Eat Move Sleep: How Small Choices Lead to Big Changes by Tom Rath  Like this? The Laws of Trust with Joel Peterson The Power of Trust with Sandra Sucher How Trust Works with Dr. Peter Kim The Journey to Building Trust and Leading Teams with Scott De Long Why Trust Matters More Now Than Ever with David Horsager Podcast Better! Sign up with Libsyn and get up to 2 months free! Use promo code: RLP   Join Our Community If you want to view our live podcast episodes, hear about new releases, or chat with others who enjoy this podcast join one of our communities below. Join the Facebook Group Join the LinkedIn Group   Leave a Review If you liked this conversation, we'd be thrilled if you'd let others know by leaving a review on Apple Podcasts. Here's a quick guide for posting a review. Review on Apple: https://remarkablepodcast.com/itunes   

We are using 2026 to celebrate the 25th anniversary of Disney California Adventure. And while we did an overview of this park on that anniversary date, it is nearly summer and we've yet to go into the lands of the park. In the interim we took a big left turn to talk about Westcot, which was proposed long before the concept of Disney California Adventure was created. Now we take another left turn to talk about Port Disney and DisneySea, a project proposed at the same time for Long Beach. We will look at this project, why it was proposed, what it offered, and what became of its ideas--one of which eventually landed in Disney California Adventure. Oh, and there's the connection of Tokyo DisneySea-or not! Join us as we look at Port Disney and DisneySea. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

I'm so excited to talk about Big Thunder Mountain Railroad, which makes its return after a lengthy remodel. It has been well executed and it's as fun as ever--though perhaps in a slightly less bumpy way--at least for the moment. We will cover not only the history of this mountain but of its sister mountains at Disneyland, Tokyo Disneyland and Disneyland Paris. My business partner, Mark David Jones, joins me to discuss the original opening of Big Thunder here at Magic Kingdom, where he was part of the opening crew. He emphasizes how the attraction was the starting point for massive changes that would emerge at Walt Disney World in the years that followed, making it the resort destination of the world. And of course I'll give you my play by play review of the attraction in its refurbished state. So join us as Big Thunder Mountain Railroad Returns. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

For years I've been trying to talk my two good friends, John and Lori Scali into taking a Disney Cruise. They finally made that happen on the Disney Wish--and in Concierge no less! They are long-term Disney fans, and they offer us a very insightful review which we recorded at the Disney Vacation Club Island Tower at Disney's Polynesian Village & Bungalows, which they offer some thoughts on as well. Around the same time my wife and I were celebrating our wedding anniversary, which happens to be on May 4th--the same day Disney's Hollywood Studios would be the welcoming mat to thousands of Star Wars Fans who want to celebrate May the 4th be with you. Let me share the chaos of all that and what you may want to do differently next year--as it will be the 50th anniversary of the original Star Wars film which is where this holiday originates.   Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

366: Stop Writing for Your Organization. Write for Your Donor. (Tom Ahern)Episode SummaryMost nonprofit communications are, in Tom Ahern's blunt assessment, built to fail. Not because the work isn't worthy, but because organizations keep writing about themselves when they should be writing for the donor. In episode #366, Patton sits down with Tom Ahern, founder of Ahern Communications, Inc. and one of the most influential voices in fundraising copywriting, to unpack why so many appeals, newsletters, and annual reports fall flat. Drawing on decades of commercial copywriting experience before he “wandered into” the nonprofit sector, Tom walks listeners through the three questions every case for support must answer (Why us? Why now? Why you, the donor?) and explains why urgency without desperation, emotion over information, and a relentless focus on the reader are the difference between a gift and a pass. He shares a remarkable story of a Boys & Girls Club that owned a million-dollar crisis and came back stronger, makes the case that donors are already 99% of the way there, and offers a clear-eyed take on what AI can and cannot do for fundraising writers. Listeners will leave with a practical framework they can apply to their next appeal this week, a sharper understanding of donor psychology, and permission to stop trying to inform their way to a gift.About TomTom Ahern is the founder of Ahern Communications, Inc. and one of the leading voices in donor communications and fundraising copywriting. His clients have ranged from Save the Children US and Catholic Relief Services to the Animal Rescue League of Boston, Boston Children's Hospital, the Anchorage Museum, and universities including Princeton, Carleton, and the University of Saskatchewan. He came to the nonprofit sector after fifteen years as a commercial copywriter, led, as he puts it, by an angel: his wife Simone, a longtime development professional and consultant. Since then he has coached fundraisers on best practices in appeals, newsletters, and cases for support, led communications audits (he prefers to call them “autopsies”), and trained nonprofit teams on four continents. Tom is the author of eight how-to books on donor communications, each rated 4.5 stars or higher on Amazon, and a sought-after faculty member for masterclasses and webinars. These days he volunteers most of his coaching hours for small and mid-sized charities, and still keeps Jerry Weissman's book on his desk, the spine sun-bleached from daily use.ResourcesConnect with Tom on LinkedInLearn more at Ahern CommunicationsTom's case-for-support framework: Why us? Why now? Why you, the donor?Book recommendation: Presenting to Win: The Art of Telling Your Story by Jerry WeissmanTom's books on donor communications, including Keep Your Donors (co-authored with Simone Joyaux), available on AmazonFollow Your Path to Nonprofit Leadership, and please leave a review!Learn more about the leadership resources at Armstrong McGuire: ArmstrongMcGuire.com

So many things at Walt Disney World create magic for millions of guests. And yet there are those less than magical moments. I listened to a vlogcaster go on for an hour about everything wrong at Universal and Disney. Indeed, that individual not to be named seems really negative in most of his videos. But I have to admit there are a handful of things that could be improved upon, and I'm using those things to not only highlight, but to also remind us what is working right, or what could be done easily to make it right. We talk about one particular problem that affects all four parks and then pay attention to issues at three of the four Walt Disney World Parks--Magic Kingdom, Disney's Animal Kingdom and Disney's Hollywood Studios. Join us for 5 frustrations at Walt Disney World--and 5 things they're doing or could be doing right. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

We are behind in celebrating Disney California Adventure through its 25th year, and yet one cannot really talk about this park, without considering what was to have been created originally in its place. WestCOT may be the most popular park concept that Disney never built. A west-coast version of Epcot, this park was in many ways more ambitious than its neighbor across the promenade, Disneyland itself. We will look at this amazing design, as well as the entire proposal for what was originally intended to become The Disneyland Resort. We'll look at the whole of it, what it included, how it would impact Anaheim, and then consider what led ultimately to its fall. Join me on this fascinating look into a park led by Imagineer Tony Baxter and what could have created an entire Disneyland Resort than the one we know now.   Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

This last week Buzz Lightyear's Space Ranger Spin formally reopened at the Magic Kingdom in Walt Disney World. The attraction has long been a perfect complement to Tomorrowland, where it has recruited guests to fight the Emperor Zurg for the better part of three decades. As an attraction it has found a home at some time in all six Magic Kingdom style parks across the globe, making it one of the most commonly found attractions in any park. Moreover, it was the first Pixar based ride to be created in the theme parks. I remember being one of the first to ride it with my children in Cast Member previews in 1998. So I have a fond memory of this attraction, both here and across the globe. We'll compare all of these versions, and talk about how some versions have since been replaced. And of course, we'll board our ship and give you a review of the newly revised ride, emphasizing what is new and different. It's a welcome improvement to a Tomorrowland that is always on the go. So join as a new Buzz Lightyear attraction comes to the rescue at Magic Kingdom! Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

The Disney Destiny is Disney's newest ship here in the Western hemisphere. Recently I had an opportunity to meet up with the entire Zanolla Family. I often promote the David & Leah as being the best travel agent out there--so very much because they truly know Disney near, far, and globally. I use their services not only to book our own family's trips, but a number of groups that I have hosted in the programs and workshops I deliver. Today we get insights from not just them but their three children who offer not only insightful impressions, but candid remarks about what they truly enjoy as a family when traveling. Moreover, it's just fun banter as we talk about not only this ship, but the entire Wish class of ships that have been built recently. Disney Destiny is at the crest of a large wave of development and implementation in the cruise ship industry. So join us as we offer a family of insights with the Disney Destiny. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

There's been much discussion over the years about Disney's Intellectual Properties being the driver of choosing new attractions being built in the parks. And with recent openings like World of Frozen at the new Disney Adventure World there has been a lot of speculation that Disney is focused more on single IP offerings rather than "lands" as has been in the past. We study attractions previously built and those soon to come to see if "worlds" with single intellectual properties are the way of the future over lands. And then we note something we call Relations, which consist of Twins, Siblings and Orphans. We'll introduce these terms and how these relate to each other in terms of deciding what to build, where to build it, and the scale by which it is built. From this we'll identify what the most likely paths forward for Imagineering as it tries to build its future forward with the most options possible--particularly at Disney's Hollywood Studios, Disney California Adventure and Disney's Adventure World. Join us for How Disney Lays Out Theme Parks: IPs, Lands, Worlds & Relations. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

Human-First AI Adoption in Commercial Real Estate: Turning Tools into ROI On the Industrial Advisors podcast, hosts Bill Condon and Matt McGregor interview Michelle Hamilton, a former commercial real estate and AEC strategic leader who founded Spark AI Strategy and AI Class Lab and was recruited by Answer Rocket to lead change management and AI implementation. Hamilton says many firms invest heavily in AI tools but miss ROI by neglecting human-first adoption, hands-on training, and governance, which can drive risky "shadow AI" use when employees turn to personal accounts. She describes AI's value in CRE as a practice/research partner that automates research and reporting, converts historical data into actionable insights via conversational use cases, and enables brand-aligned communications by training chatbots with company and personal standards. She discusses job impacts, noting layoffs from failed replacement assumptions and pointing to legal research and some consulting roles as most exposed, while advocating upskilling employees as AI orchestrators. She also highlights education shifting professors toward coaching and emphasizes citations and bibliographies. Finally, she outlines a phased engagement model: companywide AI 101, governance, department stakeholder sessions, 80% hands-on training, and an IP-based prompt library. 0:00 Intro and Michelle Hamilton Background 2:40 The State of AI in Commercial Real Estate 5:00 Human-First AI Adoption Strategies 7:30 Real World AI Examples for Brokers and Investors 10:00 Managing Data Security and Shadow AI 12:45 Personal Branding and AI Email Communication 15:15 Will AI Replace Jobs in the Industry? 17:45 The Future of AI in Education and Universities 20:15 How to Implement AI in Your Organization 22:18 Conclusion and Final Thoughts

This Disney Insights podcast is one of the most unique podcasts I've hosted over the hundreds I've presented over the last few years. It is about a work I have been laboring on for the better part of a year and a half, but in truth, It's the story of a lifetime of learning and understanding Disney. Indeed, it spans some five decades and its result is truly what I believe is something unique that I am introducing into the marketplace today. If you want to know the stories, the histories, the heritage that has really made Disneyland what it is today, this work seeks to provide that. Moreover, unlike nearly any other treatise, this seeks to answer how you can lead an organization, engage your employees and provide as powerful a customer experience as you can at "The Happiest Place on Earth". Join me as I introduce Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

We have much to share as Bob Iger steps aside and Josh D'Amaro takes reign as the new CEO of Disney. We will share some important messages he has shared in the first 24 hours as he stepped into this role and hosted the annual shareholder's meeting for The Walt Disney Company. We then will look at a number of opening dates for attractions that are coming to Walt Disney World, as well as the name for Disney Cruise Line's newest ship. With that, we'll even cover some rumors out there. So join us as we talk about Josh on Day 1 as the new CEO plus announcements for Walt Disney World and DCL. Oh...and at the end I will give you a status of my newest project, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization.   __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Today, we're diving deep with a true Silicon Valley powerhouse, Kevin Surace. This man is a legendary innovator, serial entrepreneur, and "edutainer" who has graced the stages of TED, the US Congress, and hundreds of major events, earning accolades like INC Magazine's Entrepreneur of the Year and a CNBC Top Innovator of the Decade. With 93 worldwide patents under his belt, Kevin has led pioneering work on everything from the first cellular data smartphone to human-like AI virtual assistants, and even the energy retrofits of iconic landmarks like the Empire State Building—and he's here to share his dynamic insights on the most disruptive forces shaping our world, including ChatGPT, AI, and digital transformation.Kevin Surace is a Silicon Valey innovator, serial entrepreneur, CEO, TV personality and EDUTAINER. Kevin has been featured in Businessweek, Time, Fortune, Forbes, CNN, ABC, MSNBC, FOX News, and has keynoted hundreds of events, from INC5000 to TED to the US Congress. He was INC Magazines' Entrepreneur of the Year, a CNBC top Innovator of the Decade, World Economic Forum Tech Pioneer, Chair of Silicon Valey Forum, Planet Forward Innovator of the Year nominee, featured for 5 years on TechTV's Silicon Spin, and inducted into RIT's Innovation Hal of Fame. While Kevin has a technical background with 93 worldwide patents, he is known as a highly dynamic speaker who is a true entertainer that is funny, excites people, educates & energizes audiences to action. Mr. Surace led pioneering work on the first celular data smartphone (AirCommunicator), the first plastic multichip semiconductor packages, the first human-like AI virtual assistant (Portico), soundproof drywall, high R-value windows, AI-driven building management technology, Generative AI for QA, supply-chain multivariate auctions, and the window/energy retrofits of the Empire State Building and NY Stock Exchange.Mr. Surace is also an accomplished music director, conductor, Broadway and streaming producer, and percussionist. Kevin's most requested talks include ChatGPT, AI and Automation. It's impact on your life and your company, Bringing Silicon-Valey Disruptive Innovation to Your Organization and Digital Transformation. He customizes each talk to your audience, from 30min to 60min, and is available to expertly moderate conversations and interview luminaries and executives as well as host workshops and events.CONTACT DETAILS Business: Kevin Surace Website: https://www.kevinsurace.com/ Social MediaLinkedIN - https://www.linkedin.com/in/ksurace/ Facebook - https://www.facebook.com/kevin.surace/ Instagram - https://www.instagram.com/kevinsurace/ Remember to SUBSCRIBE so you don't miss "Information That You Can Use." Share Just Minding My Business with your family, friends, and colleagues. Engage with us by leaving a review or comment on my Google Business Page. https://g.page/r/CVKSq-IsFaY9EBM/review Your support keeps this podcast going and growing.Visit Just Minding My Business Media™ LLC at https://jmmbmediallc.com/ to learn how we can help you get more visibility on your products and services. 

IN EPISODE 257:To be a super-performer, you don't need extraordinary effort - just ordinary habits. In Episode 257, George Pesansky explores ways individuals can optimize their everyday behavior and decisions to drive improvement throughout their organization. Whether it's listening to frontline workers, understanding the root causes of success, or creating a culture of continuous improvement, super-performers aren't born -- they're bred. ABOUT GEORGE PESANSKY:George Pesansky has fostered a culture of continuous improvement in numerous Fortune 500 organizations and has provided training, coaching and support for over 10,000Six Sigma, Lean and World Class Manufacturing professionals across six continents. He's the author of Superperformance: 8 Strategies to Reach Full Potential for Yourself, Your Team,and Your Organization.

In this episode of Volunteer Nation Podcast, Tobi Johnson breaks down a common misconception in the nonprofit world: Who is ultimately responsible for shaping your organization's volunteer culture? After receiving pushback from a newsletter statement, Tobi walks us through the deeper nuance of volunteer culture, how it forms, why it goes wrong, and most importantly, why the CEO, not the volunteer manager, is the true culture owner. Whether you're a leader of volunteers or a senior executive, this episode will give you clarity, relief, and a roadmap for healthier culture-building moving forward! Full show notes: 191. Who is Ultimately Responsible for Your Org's Volunteer Culture?  Volunteer Culture - Episode Highlights [02:00] - Why “Vision” = Culture [03:00] - What Is Volunteer Culture? [05:00] - The “Emotional Brand” of Your Organization [07:00] - How Culture Is Formed (Often Invisibly) [09:00] - Unintentional Culture Builders [11:00] - Why You Need a Culture Audit [12:00] - 7 Signs Your Volunteer Culture Is in Trouble [14:00] - When the Loudest or Most Overwhelmed Person Is Driving Culture [17:00] - Who is Ultimately Responsible for Volunteer Culture? [18:00] - Role of Senior Leadership & Department Heads [20:00] - Role of Volunteer Managers & Direct Supervisors [22:00] - Role of Volunteers Themselves [23:00] - What Happens When the Wrong Person Is Steering Culture [25:00] - Why Volunteer Managers Can't Shoulder Culture Alone Helpful Links Volunteer Management Progress Report  VolunteerPro Impact Lab  Volunteer Nation Episode #168: Note to Nonprofit Execs – Supporting Volunteers is Everyone's Job Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.

In this episode, host Matt Crawford sits down with leadership expert, coach, and author George Pesansky to explore his powerful new book Superperformance: 8 Strategies to Reach Your Full Potential for Yourself, Your Team, and Your Organization. Drawing from decades of experience guiding leaders and organizations toward peak effectiveness, George outlines how everyday people can unlock extraordinary potential — not by working harder, but by working more intentionally. He dives into the eight strategies that create "superperformance" and shares how individuals, teams, and organizations can transform themselves through clarity, mindset, trust, and aligned action. This conversation is a roadmap for anyone looking to elevate their leadership, strengthen team culture, build an organization capable of sustained excellence or just to better themselves and their own purpose.

Ruchika T. Malhotra: Uncompete Ruchika T. Malhotra is the founder of Candour, a global inclusion strategy firm that has worked with some of the world's biggest organizations. She's been recognized multiple times by Thinkers50 and co-wrote one of Harvard Business Review's top 100 most-read articles in history: Stop Telling Women They Have Imposter Syndrome. She is the author of Inclusion on Purpose, MIT Press's top-selling book of 2022 and now her newest book, Uncompete: Rejecting Competition to Unlock Success (Amazon, Bookshop)*. A lot of people think about work as a competition for resources. But what if, by inviting others to the table, you created more for everyone? In this conversation, Ruchika and I explore the opportunity for all of us to uncompete. Key Points Many of us are so socialized to compete that we don't realize the benefits of collective collaboration. Reach out to someone who inspires you. Praising someone for something awesome about them, without an accompanying ask, is so rare. Display genuine curiosity. Don't confuse “nice” small talk for depth. Ask bigger questions that get to the heart of who people are. As you build trust, talk numbers. In the professional context, real relationships of trust demand this kind of transparency. Take regular stock of relationships. Take people at their word and also watch how their actions line up – or don't. Invite others to the table. The bigger your circle, the more you create for everybody. Resources Mentioned Uncompete: Rejecting Competition to Unlock Success by Ruchika T. Malhotra (Amazon, Bookshop)* Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes End Imposter Syndrome in Your Organization, with Jodi-Ann Burey (episode 556) How to Create Inclusive Hiring Practices, with Ruchika Tulshyan (episode 589) Doing Better Than Zero-Sum Thinking, with Renée Mauborgne (episode 641) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Good Day in the Market and Report Expectations Organizational Reflection and Culture From Below to Above Average Temperatures   00:01:05 – Good Day in the Market and Report Expectations: The show kicks off with K-State grain economist Daniel O'Brien as he discusses the positive day in the market and what report expectations are. Daniel O'Brien on AgManager.info   00:12:05 – Organizational Reflection and Culture: Justin Waggoner, K-State Extension beef cattle specialist, keeps the show moving as he highlights the importance of reflecting on your organization and understanding its culture. Organizational Reflection Define the Culture of Your Organization   00:23:05 – From Below to Above Average Temperatures: A weather update from K-State meteorologist Chip Redmond ends the show. He explains our recent above average temperatures and if they will hold on as we continue in November.       Send comments, questions or requests for copies of past programs to ksrenews@ksu.edu.   Agriculture Today is a daily program featuring Kansas State University agricultural specialists and other experts examining ag issues facing Kansas and the nation. It is hosted by Shelby Varner and distributed to radio stations throughout Kansas and as a daily podcast.   K‑State Extension is a short name for the Kansas State University Agricultural Experiment Service, a program designed to generate and distribute useful knowledge for the well‑being of Kansans. Supported by county, state, federal and private funds, the program has county Extension offices statewide. Its headquarters is on the K‑State campus in Manhattan. For more information, visit www.ksre.ksu.edu. K-State Extension is an equal opportunity provider and employer.

Host Jeremy C. Park talks with Michele Herlein, Founder and CEO of CultureMax, who shares what led her to launch her company after a 25-year career working in leadership roles at major companies to now focus on helping more organizations build positive cultures, and highlights her new book "Cultural Excellence." She explains that her book provides a leader's guide for strengthening organizational culture through horizontal and vertical alignment, emphasizing the importance of executive buy-in and manager alignment. Michele shares her experiences across different companies to demonstrate how cultural transformation leads to both employee satisfaction and improved business results, and announced that her new book is now available for purchase at all major retailers.Cultural Excellence Leadership Guide - Michele Herlein, a 25-year veteran of corporate America, discusses her journey from working at companies like Bridgestone Americas, Inc. to founding CultureMax, where she now helps organizations create positive cultures. She explains that her book, "Cultural Excellence: A Leader's Guide to Strengthening the Heart of Your Organization," is a guide aimed at strengthening organizational culture, and she has created a mastermind group for HR professionals to implement the book's methodology. The book includes downloadable worksheets and is designed to be a practical resource for creating great organizational cultures.Empowering Workplaces for Better Results - Michele shares her experience of spending 25 years in corporate America, where she observed that workplaces often deplete employees rather than energize them. She expresses her mission to help create organizations that motivate and value their employees, noting that this approach not only benefits individuals but also leads to better business results and improved metrics.Transforming Organizational Culture Alignment - Michele discusses her book's approach to organizational culture transformation, focusing on horizontal and vertical alignment. She emphasizes the importance of getting executive team buy-in and aligning managers, who she refers to as "The Mighty Middle," to reinforce the company's cultural direction. The book outlines a step-by-step process for diagnosing culture, aligning leaders, and integrating cultural values into the organization's DNA through systems, processes, and behaviors.Building Strong Organizational Cultures - Michele emphasizes that building a strong culture requires consistent effort and integration from the top down and bottom up, comparing it to maintaining healthy habits. Michele shares examples from her experiences at Bandag, Bridgestone, and Barge, highlighting how different companies can implement unique cultural values and processes. She notes that aligning leaders and systems with employee needs leads to both employee satisfaction and outstanding financial results, as seen in Bridgestone's 5x and Barge's 7x profit increases.Cultural Excellence Book Launch - Michele announces that her new book "Cultural Excellence: A Leader's Guide to Strengthening the Heart of Your Organization" is now available for purchase on Amazon and Barnes & Noble. She emphasizes that the book includes downloadable files at the end of each chapter to help readers implement its concepts practically.To learn more about CultureMax, visit https://culture-max.com.

Are you chasing numbers or building relationships?Most fundraisers are stuck on the hamster wheel.Chasing donors. Juggling events. Burning out.But what if the real breakthrough comes from slowing down?Here's the playbook for human-centered, relationship-first fundraising:Schedule ONE meaningful conversation this week.→ Ask, “What inspired you to support us?”→ Listen—no agenda.Map supporters by engagement TYPE, not just dollar size.→ Who shows up at events?→ Who shares your content?→ Who asks tough questions?Be transparent about your team capacity.→ “It's just me, but I'm committed to getting this right with you.”→ People value authenticity.Audit your outreach for inclusivity.→ Who's missing from your newsletters?→ Are your stories and photos truly diverse?→ Try translating content or inviting others to share their voice.Focus on quality over quantity.→ 5 heartfelt connections are worth more than 50 mass emails.Use stories, not just stats.→ Share one real example of impact (and don't be afraid to mention setbacks).TL;DR:Transformational fundraising happens when you focus on real relationships, not just transactions.Pre-order your copy of my new book, "Calling All Heroes: Combining the Best of Donor-Centered and Community-Centered Fundraising for Greater Impact.”→ https://www.callingallheroesbook.com/And to make it worth your while: When you pre-order your copy of Calling All Heroes at the link in the show notes and submit your receipt or order number, you'll receive a special invitation to my free, 90-minute training session: “How to Implement Human-Centered Fundraising in Your Organization.” It's my way of saying thank you for walking with me on this journey.And if you want extra copies for your team, chapter or an upcoming conference, we offer special discounts on bulk orders. Review my show: Please review my show. After you click the link, scroll to the bottom, first tap to rate with five stars, and then tap “Write a Review.” Then, let me know what you liked most about this particular episode or how you find my podcast helpful, valuable, insightful, or inspiring in some way. Privacy Policy: See Privacy Policy at https://www.fundraisingtransformed.com/policies Newsletter: Subscribe to my Scaling Major Gifts weekly newsletter.

A Candid Conversation on the Mental Game of Life   This episode of the Rich Mind Podcast explores the single most important factor that separates the good from the great: a winner's mindset. Using the world of professional sports—from Tom Brady and Baker Mayfield in the NFL to the top players in golf—Randy and Greg dissect what it truly means to have the mental edge. They argue that at the elite level, physical talent is a given; the real differentiator is the internal programming, discipline, and unshakable belief that allows champions to perform under pressure. This conversation translates the lessons from these top athletes into practical advice for your own life, covering the importance of a strong "organization" (your inner circle), consistent practice (reps), and the powerful mindset of a champion that you can apply to your career, relationships, and personal goals.   Key Takeaways:   In any competitive field, including business and life, the ultimate differentiator is not physical skill but mindset. A winner's mindset is developed through disciplined practice and a relentless commitment to excellence, as exemplified by athletes like Tom Brady. The success of an individual is heavily influenced by the mindset of the entire "organization" they are a part of, from ownership down to the players. True champions, like Tom Brady, often prioritize winning and team success over individual accolades or maximum financial gain. The principles of a sports mindset—putting in the reps, having confidence, and focusing on the fundamentals—are directly applicable to achieving goals in any area of your life. Surrounding yourself with the right "organization"—your inner circle of friends, family, and mentors—is critical for your personal and professional success. Developing a winning mindset requires consistent practice, even when you don't see immediate results, and having the resilience to learn from "bad reps."   Questions Answered in This Episode:   What is the single biggest difference between good athletes and legendary champions? How did Tom Brady go from being the last draft pick to the greatest of all time? How does the culture of an organization impact individual performance and success? What can we learn from the mindset of elite golfers about performing under pressure? How can you apply the principles of a winner's mindset to your own career and goals? Why is the "who" you surround yourself with just as important as the "what" you do? How do you build confidence and put in the "reps" for your own life goals? What is the connection between mindset coaches in sports and personal development?   Key People, Concepts, & Terms:   People: Randy Wilson, Greg Junge, Tom Brady, Baker Mayfield, Peyton Manning, Joe Dispenza, John Daly. Concepts: Winner's Mindset, Mental Game, Reps (Practice), Confidence, Discipline, Organizational Culture, Inner Circle, Peak Performance. Teams/Organizations Mentioned: Tampa Bay Buccaneers, New England Patriots, New York Jets, Indianapolis Colts, New York Yankees.   Key Episode Timestamps   00:00 - Introduction: What Separates Winners from Everyone Else? 02:17 - The Tom Brady Case Study: The Power of Discipline and Mindset 03:57 - The Organizational Mindset: Why Success Starts at the Top 06:48 - The Patriots & Yankees Dynasty: The Power of Consistency 10:20 - A Champion's Sacrifice: Tom Brady Taking a Pay Cut to Win 13:50 - The Mental Game of Golf: Watching the World's Best Under Pressure 15:40 - The Rise of Mindset Coaches in Professional Sports 18:37 - Applying It to Your Life: The Same Blueprint for Success 20:01 - Putting in the "Reps" for Your Own Life and Goals 23:13 - Actionable Advice: Who is in YOUR Organization?

What if time wasn't fixed, but something you could stretch, compress, and reframe? In this episode of Leveraging Thought Leadership, host Bill Sherman sits down with John Coyle—Olympian, design thinking expert, and author of "Design for Strengths". John has spent his life chasing the meaning of time, from hundredths of a second on the ice to decades in thought leadership. His work asks us to reconsider not just how much time we have, but how we experience it. John shares how fleeting moments can reset the trajectory of our lives—an insight that came from his Olympic journey where fractions of a second separate gold from "first loser". He explains the Greek distinction between Chronos (clock time) and Kairos (human, transformative time) and why organizations and leaders need to design for the moments that truly matter. We explore John's unique career path—from competing alongside Lance Armstrong and working with Enron to translating neuroscience and psychology into practical lessons on leadership, innovation, and resilience. Along the way, he reveals how flow state, storytelling, and emotional engagement can make time slow down and make ideas stick. You'll also hear John's most powerful Kairos moment—the story of a silver medal, a boy who became an Olympian, and how one act of kindness changed two lives forever. It's a reminder that you never know when a small choice can alter someone's future. This conversation challenges leaders to rethink their relationship with time, memory, and meaning. It's not about adding years to your life—it's about adding more life to your years. Three Key Takeaways: • Moments reset the future. Leadership pivots often come from brief Kairos moments that redefine direction more than years of steady effort. • Memories are the currency of time. Flow states, risk, and storytelling create lasting memories that make life feel longer and leadership more impactful. • Design for strengths, not weaknesses. Leaders unlock innovation and resilience when they focus on amplifying strengths instead of patching flaws. If you found value in today's conversation about designing time, flow, and moments that move you forward, you'll want to listen to Maximizing the Flow of Ideas for Your Organization with guests Jeremy Utley and Perry Klebahn. That episode digs into how leaders generate more ideas over time—and why volume, variety, and experimentation are just as important as insight or vision. Both episodes ask a powerful question: how do you create an environment where your best ideas don't just happen—but compound? In short, if you want tools for turning strengths into breakthroughs, and moments into momentum—this is your next listen. It'll help you scale creativity, lead from possibility, and expand what “thought leadership” can mean across your team or organization.

I am so excited to welcome Chris Wong to the Lead with Heart Podcast. Chris is a licensed therapist, executive coach, and host of The Art and Science of Difficult Conversations podcast. With over 15 years of experience in the nonprofit and health sectors, Chris specializes in helping purpose-driven leaders navigate difficult transitions, rebuild trust, and lead culture change that actually lasts.In this episode, we dive deep into the art of mastering hard conversations, the psychology behind conflict, and how nonprofit leaders can strengthen trust and resilience in their teams. Chris shares practical strategies for bridging generational differences, navigating hybrid workplaces, and leading with clarity when the stakes are high.In this episode:[05:05] Nonprofit leadership challenges: scarcity mindset[07:07] Bridging generational differences in nonprofit leadership[09:36] Why leaders avoid hard conversations and how to reframe conflict[14:14] Building trust in nonprofit teams and organizations[18:12] Cultivating relationships in hybrid nonprofit environments[20:58] A framework for approaching difficult conversations[27:55] Preparing nonprofits for crisis conversations[33:22] Addressing gossip during organizational change[34:21] Insights from Chris's own podcast on difficult conversations[36:53] Advice for anyone about to have a difficult conversationRESOURCESE7: Focusing on Emotional Connection to Boost Performance in Your Organization with Lola GershfeldCONNESend Haley a suggestion or request via text HERE!My book, Sow, Grow, Lead is live on Amazon! It shares my journey of starting a nonprofit in Malawi and offers practical strategies for nonprofit leaders to create real impact. As the fundraising engine of choice for over 80,000 organizations in 90+ countries, Donorbox's easy-to-use fundraising tools help you raise more money in more ways. Seamlessly embed a customizable donation form into your website that reduces donor drop-off with a 4x faster checkout, launch a crowdfunding or peer-to-peer campaign, sell event tickets, raise funds on the go with Donorbox Live™ Kiosk, and much more. Learn more at donorbox.org Dr. Lola Gershfeld's EmC Masterclass helps you boost communication skills to raise more revenue. Trusted by top universities and global organizations. Use code LEADWITHHEART for 10% off.CONNECT WITH HALEYHaley is a CFRE, Stress Management Coach, and EmC trainer. Founder of The Savvy Fundraiser, she brings experience in human services, homelessness, and youth nonprofits. She specializes in EmC, leadership, board development, and fundraising, empowering nonprofit leaders to build thriving organizations.Instagram: @thesavvyfundraiser LinkedIn: Haley Cooper, CFREWebsite: thesavvyfundraiser.comProduced by Ideablossoms

Bill Walsh, a global business strategist and expert in scaling startups to billion-dollar companies, shares his extensive knowledge on entrepreneurship, sales, marketing, leadership, and personal development. Walsh draws from his diverse background as a currency trader and business coach to explain key strategies for building successful companies and personal brands ———————————————————— 00:00 – Intro 01:00 – Bill Walsh's Background in Trading 03:15 – Life in the Currency Trading Pits 05:00 – Early Lessons on Markets & Timing 06:30 – Building Businesses Through Partnerships 09:10 – Social Proof & Relationship-Based Growth 11:20 – Affiliate Marketing and Joint Ventures 13:00 – Burnout, Reinvention, and GoDaddy Partnership 15:00 – Launching “Business in a Box” Globally 16:30 – Speaker Training & Selling from Stage 19:10 – The Wayne Newton Effect in Sales 21:15 – Selling with Emotion vs Logic 23:05 – Handling Objections Before They Arise 25:10 – Authentic Selling & Audience Fit 27:20 – Why Women Speakers are in Demand 29:00 – Bringing Value to Other People's Events 31:00 – The Promoter Mindset for Speakers 33:20 – How Social Media Fits Into Live Event Promotion 35:10 – Specialists vs Generalists – Pick Your Lane 37:20 – Networking With High-Level People 39:25 – Conversation Skills That Build Trust 41:10 – Choosing Your One Thing & Making Hobbies Secondary 43:00 – Attraction Marketing & Becoming “The Source” 44:40 – Pricing for Value, Not Just Time 46:20 – Differences Between 6, 7, 8, and 9-Figure Companies 49:00 – Delegating to Scale Your Business 51:10 – Building Leadership Teams in Big Companies 53:20 – Mapping Roles with the “Hats” Exercise 55:10 – Rain Maker Summit & Grants for Business Growth 57:30 – Spotting “NPCs” in Your Organization 59:10 – Building Loyalty & Retaining A-Players 01:01:10 – Bonuses, Recognition, and Surprise Income 01:03:00 – Keeping a Sales Team Consistent 01:04:50 – Referral Programs & Why They Matter 01:06:00 – Closing Thoughts & Key Takeaways

Description: In this episode of Inside Personal Growth, Greg Voisen speaks with George Pesansky, author of Super Performance: 8 Strategies to Reach Full Potential for Yourself, Your Team, and Your Organization. With over three decades of leadership and operational excellence experience, George shares how to turn rare “golden hours” of peak performance into consistent, long-term success. He unpacks strategies for mastering clarity, aligning teams, and unlocking the hidden “gold mines” within every organization. From breaking free of the “prisons of expectations” to eliminating reliance on workplace “jumper cables,” George offers practical, actionable advice for leaders who want to inspire, innovate, and achieve at the highest level. What Listeners Can Learn: -How to sustain peak performance beyond the moment -Why acceptance is just as important as solution quality -Ways to escape the “prisons of expectations” holding you back -The value of leading indicators over lagging metrics -How to uncover and use hidden strengths in your organization -Eliminating dependency on “superhero” problem solvers -Applying intentional improvement for lasting change -Listening with vocational application, not just conceptual understanding -Balancing immediate results with long-term system fixes Our Guest, George Pesansky: ➥ Book: Super Performance: 8 Strategies to Reach Full Potential for Yourself, Your Team, and Your Organization ➥ Buy Now: https://a.co/d/10gPS58 Book Released on September 23, 2025. ➥https://myblendedlearning.com/ ➡️LinkedIn: https://www.linkedin.com/in/deliberateimprovement/ Learn more about your Inside Personal Growth host, Greg Voisen: ➥ https://gregvoisen.com ➡️Instagram: https://www.instagram.com/insidepersonalgrowth/ ➡️Facebook: https://www.facebook.com/InsidePersonalGrowth/ ➡️LinkedIn: https://www.linkedin.com/in/gregvoisen/ ➡️Twitter/ X: https://twitter.com/lvoisen/

Today, we are joined by Josh Allan Dykstra.Josh Allan Dykstra is the world's foremost practitioner on the Future of Work and Human Energy™, helping audiences create the future they want to work in by reimagining the way organizations and people interact. As the founder and CEO of The Work Revolution, Josh has served a client list of companies that collectively employ over a million people. His articles and ideas have been featured by Fast Company, Forbes, The Huffington Post, and Business Insider. He holds an MBA in Executive Leadership from the University of Nebraska-Lincoln, and his latest book "Igniting the Invisible Tribe: Designing An Organization That Doesn't Suck" is available on Amazon and Audible.In this conversation, we explore Josh's revolutionary approach to leadership through the lens of architects and builders, where leaders design environments that empower others to perform at their best. He reveals why dignifying the detailed doers is crucial for organizational success and how leaders can help their teams think about work in more artistic and expansive ways.Key topics include:• The architect-builder model and why both roles should be valued equally in organizations• Dignifying the detailed doers who keep organizations running smoothly• Helping teams think about work in more artistic and expansive ways• Taking responsibility for systems while empowering people to own their actions• Adopting a "forever beta" mindset and making change a constant experiment• The "gradually then suddenly" principle for creating long-term breakthrough results• Why ignorance can be a surprising advantage for leaders and entrepreneurs• Creating environments where people can discover what brings them energy and purposeWhether you're looking to transform your organizational culture, build more resilient teams, or create environments where people can thrive, Josh's insights provide a roadmap for designing workplaces that honor human potential while delivering exceptional results.Josh Allan Dykstra's Book: https://www.amazon.com/Igniting-Invisible-Tribe-Designing-Organization/dp/0985832614-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesgood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:00) Tool: The Architect-Builder Model for Organizational Design(04:00) Technique: Dignifying the Detailed Doers in Your Organization(07:00) Tip: Helping Teams Think About Work in Artistic Ways(09:00) Tool: Taking Responsibility for Systems vs. Blaming People(12:00) Technique: Adopting a Forever Beta Mindset for Constant Change(16:00) Tip: The "Gradually Then Suddenly" Principle for Long-Term Success(19:00) Tool: Why Ignorance Can Be an Advantage for Leaders(21:00) Conclusion#CharlesGood #JoshAllanDykstra #TheGoodLeadershipPodcast #FutureOfWork #HumanEnergy #WorkRevolution #ArchitectBuilder #DetailedDoers #ArtisticWork #SystemsThinking #ForeverBeta #GraduallyThenSuddenly #IgnoranceAdvantage #WorkplaceTransformation #OrganizationalDesign #HumanCenteredLeadership #EnergyDiscovery #ChangeManagement #SystemsLeadership #WorkplaceInnovation

In this episode, Jamie speaks with Melanie Stith, former healthcare executive and Founder/ CEO of Culture Wins. From attorney, to HR executive, to government relations executive, Melanie wasn't afraid to “change lanes” in her career while building broad business experience.  She shares that she recently completed a year of personal reflection and growth after transitioning from her high-powered corporate position into founding her own consulting business.  Melanie shares several specific examples about how she grew her leadership over the course of her career.  One lesson learned is how embracing vulnerability leads to authenticity and deeper relationships. Melanie is a highly respected leader whose willingness to share personal insights is not only refreshing, but will be significantly encouraging to many of my listeners contemplating their own transitions.   During this episode, Melanie and Jamie refer to the following work: Strength to Strength: Finding Success, Happiness and Deep Purpose in the Second Half of Life by Arthur C. Brooks The Happiness Advantage: How a Positive Brain Fuels Success in Work and Life by Shawn Achor Does Bad News Travel Fast in Your Organization by Executive Access Podcast   Executive Access is produced by The Ideal Life, a platform that provides coaching, community, and content for people to grow both personally and professionally.

In this episode of Gartner ThinkCast, we explore what customer experience looks like in 2025 — a world where your most valuable customers might not even be human. Gartner Distinguished VP Analyst Don Scheibenreif joins host Alexis Wierenga to unpack how CEO perceptions, AI agents and machine customers are reshaping CX strategy. Drawing from Gartner's latest CEO research, Don shares critical insights on the shift in customer expectations, the rapid emergence of autonomous buyers and the emotional impact of AI adoption. Whether you're designing for humans, machines or both, this episode offers a roadmap for getting customer experience right in an AI-first future. Tune in to discover: • Why CEOs may not know their customers as well as they think • What machine customers are and why they matter now • The key blind spots in AI-driven CX strategies • How to balance automation and humanity to create trust Dig Deeper Attend the Conference: Gartner IT Symposium/Xpo™ https://gtnr.it/3UpD6Ei  Register for the Webinar: Explore the Impact of AI on Customer Experience in Your Organization https://gtnr.it/4myNki0  Watch for More Insights: When Machines Become Customers https://gtnr.it/4mwGCsL 

In this episode of HR Heretics, Nolan Church and Kelli Dragovich interview Fidelma Butler, Chief People Officer at Couchbase, a NoSQL cloud database platform company. They talk about how to build effective L&D programs by defining clear leadership standards, focusing resources on senior leaders, and integrating learning into daily work instead of traditional training sessions.Fidelma emphasizes that L&D needs to be agile, continuously evolving, and solve actual business problems rather than existing as a separate "nice-to-have" function.*Email us your questions or topics for Kelli & Nolan: hrheretics@turpentine.coFor coaching and advising inquire at https://kellidragovich.com/HR Heretics is a podcast from Turpentine.Support HR Heretics Sponsors:Planful empowers teams just like yours to unlock the secrets of successful workforce planning. Use data-driven insights to develop accurate forecasts, close hiring gaps, and adjust talent acquisition plans collaboratively based on costs today and into the future. ✍️ Go to https://planful.com/heretics to see how you can transform your HR strategy.Metaview is the AI assistant for interviewing. Metaview completely removes the need for recruiters and hiring managers to take notes during interviews—because their AI is designed to take world-class interview notes for you. Team builders at companies like Brex, Hellofresh, and Quora say Metaview has changed the game—see the magic for yourself: https://www.metaview.ai/hereticsKEEP UP WITH Fidelma, NOLAN + KELLI ON LINKEDINFidelma: https://www.linkedin.com/in/fidelmabutler/Nolan: https://www.linkedin.com/in/nolan-church/Kelli: https://www.linkedin.com/in/kellidragovich/—LINK/S:Couchbase: https://www.couchbase.com/—TIMESTAMPS:(00:00) Intro(00:39) The L&D Challenge at Scale(01:19) Tailoring L&D to Your Organization(03:00) Defining Good Leadership(06:00) Creating Leadership Language and Framework(08:00) Why L&D Struggles - Making Squishy Things Tangible(10:00) Meeting People Where They Are(12:00) Optimizing L&D for Top Performers(16:32) Sponsor: Planful | Metaview(19:30) Engagement Surveys Done Right(25:00) When Surveys Conflict with Leadership Vision(28:00) Leaders Teaching Leaders(31:30) Coaching Strategy and Deployment(35:30) The Future of L&D Roles(39:30) Getting Career Development Wrong(42:30) The Promotion Obsession Problem(46:00) Wrap This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hrheretics.substack.com