Business Confidential Now with Hanna Hasl-Kelchner

Elevating Employee EngagementElevating employee engagement to have a more productive and committed workforce is part of every leadership or management agenda.But some people excel at it while others fall flat. Wishful thinking doesn't make it happen and in this episode we'll explore what does.What You'll Discover About Elevating Employee Engagement:* How elevating employee engagement can improve your bottom line* The three types of employee engagement* The role of empathy and self-awareness in elevating employee engagement* And much moreHost: Hanna Hasl-KelchnerHanna Hasl-Kelchner is an advocate for fairness in the workplace. She helps organizations gain clarity to make more informed decisions by reducing complex concepts into sensible, bite size pieces. Hanna accomplishes this as a business strategist and through her writing, speaking, consulting, and popular syndicated podcast, Business Confidential Now.Hanna brings a unique perspective to the table, growing up in an entrepreneurial family and running a business before age 30 and blending it with decades practicing business law. Those experiences enabled her to successfully bridge the gap between the two disciplines during her career as a trusted advisor to influential decision makers ranging from startups to the S&P 500, Big Tobacco, and the White House.She has also been on the faculty at two top-ranked MBA programs: The Duke University Fuqua School of Management and the University of Virginia, Darden School of Business.Related Resources:If you liked this interview, you might also enjoy our other Leadership and Management episodes, especially:Part 1: Unveiling the Truth: Workplace Fairness Myths vs RealityPart 2: The Key to Retaining Top Talent: A Fair Work EnvironmentPart 3: Why Low Employee Engagement is Not an Employee ProblemPart 4: 5 Toxic Leadership Trends that Kill High Employee EngagementPart 5: How to Keep Positional Power From Being a Huge Achille's HeelContact Hanna and connect with her on LinkedIn, Facebook, Twitter, and YouTube.Her new book Seeking Fairness at Work on Amazon, in print, ebook and audio editions.

Self-Aware LeadershipThe self-aware leadership sounds a bit like an oxymoron.You know what your intentions are when you do what you do and say what you say. So of course you're self-aware of yourself.BUT, are you really aware of all that you need to stay on top of to flawlessly execute your business strategy?Ooh, maybe not, and you wouldn't be alone. As today's guest, Robert Courser, author of Line of Sight: The Five Keys for Strategic Execution in an Age of Uncertainty, explains.What You'll Discover About Self-Aware Leadership:* The missing piece of self-aware leadership* How employee surveys contribute to self-aware leadership* How self-aware leadership lets you work "on" your business, not just "in" your business* Why self-aware leadership is essential for strategy alignment and execution* And much moreGuest: Robert Courser Robert Courser is a CEO advisor who has been helping small and medium-sized enterprises scale up for the past twenty years.In his book, “Line of Sight: The Five Keys for Strategic Execution In An Age of Uncertainty,” Robert draws on stories and anecdotes from his clients to share the simple tools and insights that help free up the growth potential of leaders and their companies.Classically trained as a culinary chef, Robert knows about delivering excellence in a high-pressure environment.In his inimitable, no-nonsense voice, Robert emphasizes the importance of internal alignment, of having resources in the right place at the right time, and of self-aware leadership to execute flawlessly.Related Resources:If you liked this interview, you might also enjoy our other Risk Management episodes.Contact Robert and connect with him on LinkedIn, Facebook, X (Twitter), and Instagram.Also visit Line of Sight.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.

Culture of BelongingEstablishing a genuine culture of belonging takes more than signing new employees up for payroll and benefits.What more could they possibly want? And how can executives, managers or entrepreneurs provide it?Those are some of the things we're going to explore with the Jonathan Stutz, co-author of Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging.What You'll Discover About Building a Culture of Belonging:* The role of leaders in supporting a culture of belonging in organizations* How "dropping a pebble" contributes to building a culture of belonging* Why building a culture of belonging is not the responsibility of the Human Resources Department* Why one-on-one meetings are a massive opportunity to create connection with employees* And much more!Guest: Jonathan StutzJonathan Stutz, M.A. (he/him/his) is the President of Global Diversity Partners, Inc.He has over 25 years' experience working in leadership roles at companies such as Amazon, Microsoft, and Zulily.Jonathan earned his M.A. from City University of Seattle in Organizational Leadership and B.A. in Political Science from the University of Washington.Jonathan serves on the Board of Trustees for the Bellevue, WA non-profit, Youth Eastside Services, and has served as Human Services Commissioner for the cities of Bellevue and Kirkland, WA.Related Resources:If you liked this interview, you might also enjoy our other Leadership & Management episodes.Contact Jonathan and connect with him on LinkedIn. Also visit his book website and Global Partners Diversity website.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.

Fractional CFO Is it time to engage the services of a fractional CFO, a chief Financial officer?How are you supposed to know? What can they bring to the party that's different from a CPA or a bookkeeper that you're currently working with?Those are a few of the questions we'll explore with today's guest, finance expert John Hannum.What You'll Discover About a Fractional CFO:* How a fractional CFO differs from a bookkeeper and a CPA* Whether a startup should consider consulting with a fractional CFO* The value a fractional CFO can bring to a small business* What factors to look for when hiring a fractional CFO* And much more.Guest: John Hannum John is the founder and CEO of PPS Solutions PC, a firm that provides Fractional CFO services and full-service accounting and finance to growing businesses.With a 25+ year background in corporate finance and as CFO of companies with phenomenal growth trajectories, he now focuses on bringing the Financial Firepower commonly employed by large successful companies to the smaller, growing businesses that need it most.Related Resources:If you liked this interview, you might also enjoy our other Finance episodes.Contact John and connect with him on LinkedIn, his company LinkedIn profile, and on YouTube.Also visit his business website.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.

Effective LeadershipEffective leadership is something every organization needs and we've known about the art and science of effective leadership and human team management for decades.But yet there's a gap between people in leadership positions knowing and doing. And it begs the question, why? Why is it so hard? What is standing in our way?Those are a few of the things we'll explore with Dr. Margie Oleson. What You'll Discover About Effective Leadership:* How senior management often leaves effective leadership to chance* The 3 tactical things needed for more effective leadership* The perils of meeting overload* How clarity around goals reflects effective leadership* The 3 things you need to have clarity around goals* And much moreGuest: Dr. Margie OlesonMargie Oleson helps business leaders crush their goals by installing processes and habits for better clarity and alignment among the top team. She is a dynamic speaker and leadership expert who shares knowledge from her doctorate in organization development and decades of experience working with leaders and groups in many industries and companies. She recognizes that companies aren't set up to develop leaders or help them adopt the right leadership skills and behaviors. They are left to ‘make it up as they go – learning from past leaders… who were left on their own as well. Having leaders who know how to lead high-performing teams is the greatest strategic advantage for any organization – remembering Wickman (Traction): ‘As goes the leadership team, so goes the company.'At the heart of her legacy is Top Team Accelerator™, a transformative force driving leadership development and cohesive, high-performing top teams… with changes that last in the future. She also helps leaders fix their meetings, use the Working Genius assessment to improve planning and execution, and right-size interactions across departments to break down silos and increase clarity and alignment. Navigating diverse industries from aeronautics to fintech, Margie's client roster reads like a global who's who, helping redefine companies in Financial Services, Health Care, Manufacturing, Retail, Higher Education, and Nonprofits / Government.Related Resources:If you liked this interview, you might also enjoy our other Leadership and Management episodes.Contact Dr. Oleson and connect with her on LinkedIn and YouTube.And be sure to check out her consulting website and her Top Team Accelerator.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.

Maximize Human CapitalBeing able to maximize human capital to optimize employee engagement is the unspoken goal of every business.Yet not all talent is created equal, and too often entrepreneurs, especially those in startup mode, rely on their gut feel and past experience in assembling their teams.But today's guest says a data driven approach to decision making helps sidestep predictable people problems and can actually accelerate your business success. Discover what data you need and how to use it.What You'll Discover About how to Maximize Human Capital:* What you need to know before collecting data to maximize human capital* 5 non-financial metrics that help maximize human capital* How to create healthy work environments to help maximize human capital* And much more.Guest: Dr Nikki Blacksmith DR. NIKKI BLACKSMITH is co-founder and CEO of Blackhawke Behavior Science and an adjunct faculty member at American University in Washington, D.C.She has nearly 15 years of experience as a scientist-practitioner, focusing on psychometrics, selection, decision-making, and entrepreneurial performance.She has also published over 80 conference papers, book chapters, and journal articles, and her scientific research has been featured in top-tier academic publications, including American Psychologist, the Journal of Business and Psychology, Personality and Individual Differences, and the Journal of Behavioral Decision-Making, and media outlets including New York Magazine, Real Simple Magazine, and BBC.She's the co-author of the new book: Data-Driven Decision Making in Entrepreneurship: Tools for Maximizing Human Capital (CRC Press; April 2, 2024).Related Resources:If you liked this interview, you might also enjoy our other Human Resources episodes.Contact Nikki and connect with her on LinkedIn and Instagram. Also check out her website and her new book, Data Driven Decision Making in Entrepreneurship: Tools for Maximizing Human Capital.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.

Ethical Use of AIWhen it comes to the ethical use of AI in your business, you want to do the right thing and you assume you will.But what if artificial intelligence is like an iceberg with hidden danger below the waterline?No one wants their business to be the Titanic, and that's why we're going to explore how to start thinking about the ethical use of AI to successfully navigate those hazards.What You'll Discover About the Ethical Use of AI:* What to know about the bias used in training AI models* 2 policies and assessment you need to examine to evaluate the ethical use of AI* The number one red flag when evaluating the ethical use of AI* How to avoid misinformation, copyright infringement and breaches of confidentiality* And much more.Guest: Frank KyazzeFrank Kyazze's career is a blend of innovation, ethics, and humanism in technology. Over the last decade, he's become a leader in digital trust, covering cybersecurity, governance, risk management, compliance, privacy, and AI ethics. From Pittsburgh to New Orleans, as the founder and CEO of GRC Knight, Frank champions strategies that protect national security and our society's infrastructure. His work spans traditional sectors to startups and venture capital, advocating for cybersecurity as a growth engine.With certifications like CISSP, CIA, CEH, CIPP/E, CIPM, and ISO Lead Auditor, Frank's expertise is unmatched. However, it's his passion for philosophy and improv theater that brings a creative and ethical lens to his work. He sees digital trust as essential to business integrity and innovation, aiming to make it accessible and integral to corporate culture. Frank is a thought leader who connects technology's tangible aspects with its philosophical roots, offering insightful perspectives on technology, national security, and the digital economy.Frank Kyazze is not just a name in the tech industry; he is a storyteller, a philosopher in the digital age, and an architect of trust in a world that increasingly depends on it. His journey and insights offer a unique blend of depth, pragmatism, and visionary thinking, making him a compelling voice in the ongoing conversation about our digital future.Related Resources:If you liked this interview, you might also enjoy our other Corporate Governance and Culture episodes.Contact Frank and connect with him on LinkedIn, and Instagram.And visit his website.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.

Employee DevelopmentEmployee talent development sounds scary to business owners and leaders, who fear that investing in an employee's career encourages them to look for greener pastures elsewhere.Managers will claim they don't have time, that it's really the employee's responsibility, that they really can't give employees what they want. So they'd rather ignore the situation because there's no value in stirring the pot.But today's guest says that not helping employees develop and grow is a surefire way to make sure employees do leave. Does this mean you're stuck in a no win situation? Listen to learn more.What You'll Discover About Employee Development:* What employee development REALLY means* How small conversations build engagement and inform employee development* Why talent hording is not sustainable leadership* How managers can start having employee development conversations if you haven't done so before* And much moreGuest: Julie Winkle Giulioni Julie Winkle Giulioni is a champion for workplace growth and development. She believes that everyone deserves the opportunity to reach their potential. And she supports organizations and leaders who want to make that happen with keynote speeches, consulting, and training.Julie is the author of Promotions Are So Yesterday: Redefine Career Development. Help Employees Thrive and the co-author of the international bestseller, Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want, translated into seven languages.She is a regular columnist for Training Industry Magazine and SmartBrief and contributes articles on leadership, career development, and workplace trends to numerous publications including The Economist.Named by Inc. Magazine as a Top 100 Leadership Speaker, Julie's in-person and virtual keynotes and presentations offer fresh, inspiring, yet actionable strategies for leaders who are interested in their own growth as well as supporting the growth of others.Her firm, DesignArounds, creates and offers training products and experiences to organizations worldwide and has earned praise and awards from Human Resource Executive Magazine's Top Ten Training Products, New York Film Festival, Brandon Hall, and Global HR Excellence Council.Related Resources:If you liked this interview, you might also enjoy our other Human Resources episodes.Contact Julie and connect with her on LinkedIn, Facebook, and Twitter.You might also enjoy Julie's previous interview on the show: The Things Reliable Employees Need to Hear...

Beyond ProfitHow do you measure business success beyond profit? How does it connect to your deeper purpose in life? Your why?Discover one entrepreneur's amazing journey and how you can connect your business beyond profit too.What You'll Discover About Creating Goals Beyond Profit:* The personal awakening that led Steve Farrell to create a goal beyond profit* How to find our own goals beyond profit* How to achieve a goal beyond profit and still keep your business afloat* Why going beyond profit creates positive energy and improve relationships* And much moreGuest: Steve Farrell Steve Farrell attained the pinnacle of success as a Silicon Valley entrepreneur, founding two high-tech firms. Then he pivoted to lead Humanity's Team, a global nonprofit helping people everywhere awaken to our interconnectedness through platforms such as their new Humanity Stream+ streaming service.After contributing to the Gold Nautilus Award-winning book “Our Moment of Choice — Evolutionary Visions and Hope for the Future,” Steve's new book, “A New Universal Dream,” details his journey from a young entrepreneur to a life in service to humanity.Related Resources:If you liked this interview, you might also enjoy our other Entrepreneurship episodes.Contact Steve and connect with him through his website.And check out his book A New Universal Dream.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

Business TurnaroundA successful business turnaround is a terrific way to transform an organization that's stuck, but how big does the plateau have to be before you take action?And what kind of action is necessary to jumpstart healthier growth and profitability? Today's business turnaround expert, Rich Allocco, shares his insights.What You'll Discover About a Business Turnaround:* The 3 red flags that signal the need for a business turnaround* How business turnarounds share the same symptoms, but not the same root cause* Why trust is essential to leading a successful business turnaround* How to break down silos that stand in the way of a successful business turnaround* And much moreGuest: Rich Allocco After studying Economics at the University of Notre Dame Rich Allocco joined IBM in Large System Sales. After turning several complex competitive situations to IBM Rich was appointed Manager of Wall Street accounts and tasked with growing sales and returning competitive accounts back to IBM. From there he was named Manager, National Large System Competitive Marketing and then Branch Manager for sales and services for a 250M in revenue office in San Francisco. Rich then joined a small team of IBM executives tasked to turnaround an IBM company losing $1M a day. That company was returned to profitability and eventually sold.Rich joined Siemens US and continued in functional sales and services roles and then company turnaround situations. Rich joined Remedy and ran Global Sales and Services, growing the company 4x in his tenure. He was then invited to work with several companies in need of turnaround, change and rapid growth.Related Resources:If you liked this interview, you might also enjoy our other Finance episodes.Contact Rich and connect with him on LinkedIn. Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

Inclusive LeadershipInclusive leadership can be a sensitive subject.On one hand we can appreciate the concept intellectually, but emotionally, when someone says we're not being inclusive it feels like a personal attack because we're often unaware of how our behavior impacts what others see and hear AND more importantly, how our own culture, experiences, and biases shape what we do and say.How do we get out of this Catch-22 and bridge these cultural gaps that rob us of credibility and influence? Today's guest has some proven tips and strategies for you.What You'll Discover About Inclusive Leadership:* What inclusive leadership really means* The seven traits of inclusive leadership* The inclusive leadership trait that can't be taught and you need to hire for* The trait that is the most challenging for leaders to master* And much more.Guest: Colette Phillips Colette Phillips is President and CEO of Colette Phillips Communications, and Founder and President of Get Konnected! and The GK Fund.She is a strategic advisor for C-level executives and corporate teams and develops public relations branding and internal/external communications strategies. She is frequently consulted by corporations and nonprofits on how to establish healthy, inclusive working environments and engage and serve culturally diverse consumers.An active civic leader and board member, she's listed on Boston Business Journal's Power 50 List. Her new book is The Includers: The 7 Traits of Culturally Savvy, Anti-Racist Leaders.Related Resources:If you liked this interview, you might also enjoy our other Corporate Goverance and Culture episodes.Contact Colette and connect with her on LinkedIn, Facebook, Twitter, and Instagram.And be sure to check out her website and book, The Includers: The 7 Traits of Culturally Savvy, Anti-Racist LeadersJoin, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics,...

EMPLOYEE CAREER DEVELOPMENTEmployee career advancement is typically thought of a climbing the ladder of success with one promotion after another. But Julie Winkle Giulioni says they're SO yesterday and offer fresh perspectives on employee career advancement to help your business win the war for talent.What You'll Discover About Employee Career Development:* How changes in the marketplace require rethinking employee career development* How expectations of employee career development have changed* 3 Nontraditional growth opportunities for employee career development* Why an abundant mindset is essential to employee career development* How affirming employee contribution aids career development* Julie's multi-dimensional employee career development framework* The generation gap in employee career development preferences* And much MOREGuest: Julie Winkle GiulioniJulie Winkle Giulioni is a champion for workplace growth and development. She believes that everyone deserves the opportunity to reach their potential. And she supports organizations and leaders who want to make that happen with keynote speeches, consulting, and training.Julie is the author of Promotions Are So Yesterday: Redefine Career Development. Help Employees Thrive and the co-author of the international bestseller, Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want, translated into seven languages.She is a regular columnist for Training Industry Magazine and SmartBrief and contributes articles on leadership, career development, and workplace trends to numerous publications including The Economist.Named by Inc. Magazine as a Top 100 Leadership Speaker, Julie's in-person and virtual keynotes and presentations offer fresh, inspiring, yet actionable strategies for leaders who are interested in their own growth as well as supporting the growth of others.Her firm, DesignArounds, creates and offers training products and experiences to organizations worldwide and has earned praise and awards from Human Resource Executive Magazine's Top Ten Training Products, New York Film Festival, Brandon Hall, and Global HR Excellence Council.Related Resources:If you liked this interview, you might also enjoy our other Human Resources episodes.Contact Julie and connect with her on LinkedIn, Facebook, and Twitter.You might also enjoy Julie's previous interview on the show: The Things Reliable Employees Need to Hear You Ask For Better Employee Career Development.Julie's books:

ORGANIZATIONAL CHANGE MANAGEMENTOrganizational change management can make or break an organization regardless of size.According to McKinsey & Company 70% of all change initiatives fail because we're creatures of habit and biologically hardwired to stick with what's worked for us in the past. It's not helpful when battling change going into the future, like a pandemic, shifting markets, supply chain challenges and a kitchen sink of other problems.How do you keep things from going down the drain?My next guest, organizational change management expert Erika Andersen says we need to embrace the very things we're wired to avoid and she'll also explain how.What You'll Discover About Organizational Change Management:* Why organizational change management is hard for most people * 3 Assumptions that initially wire us to resist change * Why management resists change * Why leaders need to model change for it to succeed * 4 Things necessary to help employees through organizational change * Best way to provide management support for organizational change * How organizational change management happens on 3 levels * The magical thinking that stymies organization change management * And MUCH more.Guest: Erika AndersenErika Andersen is the founding partner of Proteus International, a coaching, consulting, and training firm that focuses on leader readiness.For over three decades, she's served as a consultant and advisor to top executives at today's leading organizations, including Amazon, Spotify, Charter/Spectrum, and the Yale School of Public Health.She's the author of four bestselling books, including Growing Great Employees and Be Bad First; is a popular leadership blogger at Forbes.com; and is the host of The Proteus Leader Show, a business and leadership podcast globally ranked in the top 10%. Her newest book is Change from the Inside Out: Making You, Your Team, and Your Organization Change-Capable (Berrett-Koehler Publishers; October 26, 2021).Related Resources:If you liked this interview, you might also enjoy our other Leadership and Management episodes.Contact Erika and connect with her on LinkedIn, Facebook, and Twitter. Erika has four bestselling books, including

BE FUNDABLEIf you want your business to be fundable, to have ready access to money when you need it, there are certain things you need to do.What are they? (Just in case you ever DO need money from outside sources . . . because believe me that's NOT the time to find you're not fundable.)Luckily, today's guest, Merrill Chandler is an expert in the field and he explains why your credit score is NOT the key to fundability and what you really need to do to be fundable.What You'll Discover About How to Be Fundable:* What it means to be fundable* Why your credit score is useless until your loan is approved * The most important borrow behaviors lenders review * 4 Lender tiers and how the impact fundability * Why retail store credit inquiries hurt overall fundability * 6 Key borrow behaviors that determine fundability * How check guarantee credit lines can hurt fundability * The 5 characteristics each borrow behavior is graded by * And much MOREGuest: Merrill ChandlerOver 25 years ago, Merrill Chandler—a personal and business credit pioneer and co-founder of Lexington Law Firm—became dissatisfied with the ineffective results his clients were getting from credit repair.Leveraging his extensive knowledge of borrower behavior profiles, FICO® scoring metrics, and lender underwriting requirements, he developed a process that could ‘optimize' a consumer's borrower behavior AND improve a borrower's “fundability.”He and his partners founded The Fundability Movement and GetFundable.com to deliver this revolutionary technology to real estate investors, business owners, and entrepreneurs nationwide.Merrill has helped thousands of borrowers become more FUNDABLE and helped them access the capital they need to fulfill their financial dreams.Related Resources:If you liked this interview, you might also enjoy our other Finance episodes.Contact Merrill and connect with him on LinkedIn, Facebook, Instagram, YouTube, and Clubhouse. Also check out his Get Fundable Podcast.To get the truth about your fundability, Merrill said during the interview you can go to myFICO.com. And if you're interested in his bootcamp designed to help prospective borrowers get more fundable by improving their fundable personal profile and fundable borrower behaviors, visit getfundable.com and click on the bootcamp tab.Merrill's book: The New F* WordJoin, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at

THRIVE AMID ADVERSITYHow to thrive amid adversity and uncertainty is a perennial question. Add a financial crisis or a health crisis like Covid to the mix and you've really got a hot mess on your hands.So how do you keep your head up and continuously thrive amid uncertainty?Meridith Elliott Powell, author of Thrive: Strategies to Turn Uncertainty into Competitive Advantage, offers insights based on her research of the oldest, continuously running businesses on the planet.What You'll Discover About How to Thrive Amid Adversity:* Inspiration for Meridith's book Thrive * 9-Step strategy necessary to thrive amid uncertainty * How to focus on opportunities and thrive amid uncertainty * Role of relentless vision to thrive amid uncertainty * Researching the businesses who thrive amid uncertainty * What today's businesses need to focus on the thrive amid uncertainty * The role of luck in business * And much MORE.Guest: Meridith Elliott Powell Voted one of the Top 15 Business Growth Experts, Top Sales Experts by LinkedIn, and Top 41 Motivational Sales Speakers. Meridith has a cutting-edge message, rooted in real-life examples and real-world knowledge. She is the author of six books, including “Cut Through The Excuses – Send Sales Through The Roof” , and her latest “Thrive: Strategies To Turn Uncertainty To Competitive Advantage.”Meridith is regularly featured in publications such as Forbes, Fast Company, Inc., and Investment News, among others. High energy and highly interactive, Meridith's helps leaders and business owners learn the new rules of success today, and the strategies they need to build their business, engage their team, and leave their competition in the dust.Meridith is a Certified Speaker Professional, a designation held by less than twelve percent of professional speakers, as well as a Certified Virtual Presenter, having passed the rigorous certification standards to achieve this designation.In her highly engaging keynote-speaking sessions, Meridith shows her audiences how to attract more business,

WORKPLACE TRUSTWorkplace trust can ebb and flow like an ocean tide depending on what we say and how we say it. Little things can mean a lot, especially when it comes from someone in a position of authority.Getting it right means sharpening your soft skills and today's guest, Anne Baum is going to share some soft skill secrets to help you build workplace trust more consistently.What You'll Discover About Workplace Trust:* How small mistakes impact workplace trust* How managing perceptions well improves workplace trust * The self-imposed leadership barriers to building more workplace trust * Essential Soft Skills for Improving Workplace Trust * How The Transmitter and Overconfident Overachiever Detract From Workplace Trust * How to Improve the Soft Skills Necessary to Build More Workplace Trust * And MUCH more.Guest: Anne BaumAnne Baum is the author of Small Mistakes, Big Consequences: Develop Your Soft Skills to Help You Succeed.She is also the Lehigh Valley executive and vice president, distribution channels & labor relations for Capital BlueCross.Since joining the company in January 2010, Anne has been involved with strategic planning and other senior level functions as well as designing and leading leadership development programs through her own company Vision Accomplished.Anne participates on numerous boards and executive committees and her formal education includes a BS in Biology from the University of Illinois, a Masters in Health Systems Management from Rush University, plus she has a certification from the Protocol School of Washington as a protocol and etiquette consultant.Related Resources:If you liked this interview, you might also enjoy our other Leadership and Management episodes.Contact Anne and connect with her on LinkedIn, Facebook, Twitter, and Instagram.Anne's book: Small Mistakes, Big Consequences: Develop Your Soft Skills to Help You SucceedJoin, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as...

INCREASE REVENUECan you really increase revenue without selling more? How cool would that be? Right?Today's Summer Classic guest, Ken Wentworth, also known as Mr. Biz, says yes you can. Listen now to get the inside scoop. What You'll Discover About How to Increase Revenue:* How eliminating the “silent business killer” lets you increase revenue * Myth of the Loss Leader * How aggressive pricing does not increase revenue * How improving profit does not require an increase in revenue * Mindset necessary to increase prices that increase revenue and profits * The critical importance of maintaining discipline to increase revenue * The problem with pricing low to get your foot in the door * How your USP can increase revenue in competitive bidding * How adjusting the mix of high and low margin products can increase revenue * Pricing conversation mistakes to avoid * Why you need to know your fully loaded cost to increase revenue * And MUCH more!Guest: Ken Wentworth, aka Mr. BizKen Wentworth, aka “Mr. Biz”, is a strategic business partner who helps business owners run their companies more profitably & more efficiently.After ascending to the top 3% at a Fortune 15 company and breaking six World Records, Mr. Biz now uses his experience & expertise to help others develop their skills to become more successful owners.He is the author of two bestselling books, his most recent, “Pathway to Profits”, provides an actionable blueprint to excelling in any economy; as well as “Don't Fake the Funk.”Ken is the Award-Winning host of “Mr. Biz Radio”, which airs for 30 hours each week across several different networks. Being an influential business guru, he has amassed a social media following of over 300k.For his expertise, he has been featured on Forbes, Yahoo Finance, Fast Company, The New York Finance, and

READ NONVERBAL BODY LANGUAGEAre you unsure of how to read nonverbal body language at work? Could you be missing out on subtle clues about what someone is really thinking?Imagine how valuable it would be if you were better at decoding those signals? It could help you be a more effective leader, negotiator, or team player.It's powerful indeed, my friends. Today's Summer Classic guest, Martin Brooks, creator of the Body Language Decoder, will give us some tips on how to get better at reading nonverbal body language at work.What You'll Discover About How to Read Nonverbal Body Language:* Genesis of Martin's interest in how to read nonverbal body language * How to use body language for more effective communication * Top 3 patterns to help you read nonverbal body language * Why reading nonverbal body language of your audience helps adjust your own nonverbal cues * Where beginners can focus to read nonverbal body language* How better nonverbal body language can reduce Zoom fatigue * The danger of ignoring nonverbal body language * And MUCH more.Guest: Martin BrooksMartin Brooks is an experienced communication coach and trainer.In his consultancy practice, he applies his expertise in the reading of body language to help clients better understand others as well as communicate more effectively.His body language analysis has been aired on the BBC, LBC Radio, and the Discovery Channel.His new product, “Body Language Decoder,” includes 50 illustrated cards that reveal what others are really thinking.Related Resources:If you liked this interview, you might also enjoy our other Communications episodes.Contact Martin and connect with him on LinkedIn, Twitter, and InstagramLearn more about his work at successthroughimpact.com _____Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and

BUSINESS MOTIVATIONKeeping your business motivation high can be challenging. Sometimes it can feel like pushing a mule up hill. There are days you feel it and, let's be honest, days you don't.How can you keep your business motivation mojo turbocharged?Today's Summer Classic guest, Dr Ronald Dalrymple, is the author of The Inner Manager and a licensed psychologist who offers some tips and strategies.What You'll Discover About Business Motivation:* How harnessing the power of positive thinking improves business motivation* How emotional intelligence impacts the energy and motivation in the room* How a leader's imposter syndrome can infect an entire organization* Business motivation and programing your mind for success* How strategic hiring helps keep business motivation high* How the power of attraction factors into maintaining business motivation* The most important thing to remember to maintain business motivation* And MUCH moreGuest: Dr Ronald Dalrymple Dr. Ron Dalrymple is a licensed psychologist with a special interest in the higher, seldom understood powers of the mind.He has written five books using his research to motivate individuals to achieve greatness by utilizing the power within themselves: The Inner Manager; 8 Days to Creative Power; I Love You, God; Quantum Field Psychology, and Taming the Menagerie: Mind Games People Play.Dr. Dalrymple also produced a film about the discovery of Quantum Field Psychology, Paradise Found 2015; and recently released his new film, The Endless Question (2020).Quantum Field Psychology is a whole new approach to psychology, integrating the major fields of psychology with Eastern and Western philosophies, quantum physics and topological mathematics.This sounds confusing but is not, it is simply a whole new paradigm of thought that integrates these disparate areas of research into a new formulation of ideas, and he tries to make it simple.Related Resources:If you liked this interview, you might also enjoy our other Leadership and Management episodes.Contact Dr Ron and connect with him on LinkedIn, Facebook, and

MAGICAL CUSTOMER EXPERIENCEDoes creating a magical customer experience sound like a bunch of marketing pie in the sky?Well, today's Summer Classic guest is a Disney management alum, and he says that you don't need a roller coaster or nightly fireworks to create a magical customer experience. What You'll Discover About the Magical Customer Experience:* How to adopt the magical customer experience for your business* How small gifts create a magical customer experience and increase revenue* How to get ideas for making your own magical customer experience* How Disney's Law of Unlimited Abundance fits into the magical customer experience* How to keep new hires from ruining the magic* Salvaging the magical customer experience when things go wrong* 2 ways businesses diminish the magical customer experience* And MUCH more. Guest: Vance MorrisVance spent 10 years working for the mouse at Walt Disney World in Orlando Florida. He started his career at Disney on the Opening Team of the Yacht & Beach Club Resorts, and progressed through the management ranks as a Night Club Manager at Pleasure Island, Service Trainer aboard the Empress Lily, and on the revitalization team of the Contemporary Resort in the mid-90's. It was at the Contemporary that Vance got his crowning achievement, Designing, Opening and Operating Chef Mickey's, Disney's flagship Character Dining Experience.After leaving Disney, (yes people do leave) he utilized his skills to rescue or improve many of America's companies and government agencies. His clients included Legal Seafoods, Tyson, NASA, Rain Forest Café, Compass Group, The Executive Office of the President of the United States, The Smithsonian and the Kennedy Center for the Performing Arts.Tiring of corporate life, Vance opened his own Bricks & Mortar Business in 2007. After meteoric growth of his service business, other entrepreneurs began to seek him out for advice and counsel. This spawned his next business, Deliver Service Now!, consulting and coaching other companies on how to create and implement Disney style service and then apply Direct Response Marketing to profit from it.Vance Morris has shared the stage with many of the premier marketers and service professional in the world; Dan Kennedy, Joe Polish, Bob Brown, Lou Ferrigno, Dean Jackson, Charles Henning, Lee Cockerell, and Meg Crofton.2015-2019 Longest Reigning Marketer of the Year, GKIC & Dan Kennedy Award WinnerRelated Resources:If you liked this interview, you might also enjoy our other Customer Satisfaction episodes.Contact Vance and connect with him on LinkedIn, Facebook, and Twitter.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your...

EMAIL TIME MANAGEMENT PRODUCTIVITYWant to tame your inbox and get more email time management productivity? I know . . . it sounds too good to be true.Unsolicited sales pitches, subscriptions you never signed up for, cc's on conversations that don't quit, not to mention the spam. It takes time to sort through that mess every day to keep it from choking your computer altogether. Productivity expert, Marcey Rader, has some easy ways to tame that beast that you can start using right away to keep from burning out and kicking your computer in the disc drive. Listen now.What You'll Discover About Email Time Management Productivity:* How poor email time management impacts our productivity and health * Decision-making fatigue associated with poor email time management * How email fatigue affects our health * Why we allow ourselves to get distracted by email * Easy ways to start improving your email time management productivity* And MUCH more.Guest: Marcey RaderMarcey Rader believes that health powers productivity. She is a multi-certified health and productivity expert, a three-time bestselling author, and an award-winning, global keynote speaker. As the founder of Rader Co., Marcey helps executives, teams, and individuals banish burnout, keep good people, and keep moving forward through practical, tailored tools, healthy, sustainable habits, and coaching accountability.Sought-after by Fortune 100 companies and others, she's spoken for tens of thousands of people worldwide – from North Dakota to Dubai to Tokyo. As a high-impact speaker, she trains her audiences to escalate their energy, conquer their calendars, master tasks, and finally extinguish their email. To change your career, team, or organization one habit at a time, learn more or connect with Marcey at marceyrader.com.Related Resources:If you liked this interview, you might also enjoy our other Communication episodes.Contact Marcey and connect with her on LinkedIn. Also check out her gift links:Rader Co. Email Action PlanHealth-Powered Productivity PodcastEffective Email Settings – use the password inboxzeroJoin, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and

HOLLYWOOD STRATEGYHollywood strategy is a more glamorous version of what every business needs to do – focus on where to play and how to win. But a cohesive plan can often elude us.Today's Summer Classic episode features a Hollywood mega entrepreneur with an amazing story whose journey gives us a peek behind the curtain into his secrets for success.What You'll Discover About Hollywood Strategy:* Factors Namer considers in crafting his Hollywood strategy* The strategic value of flexible business structures* How Hollywood strategy can be applied to Main Street businesses* How change empowers new business opportunities* The personal habits that contribute to Namer's Hollywood strategy* The time management component of Namer's Hollywood strategyAnd much MORE.Guest: Larry NamerLarry Namer's entertainment and media credentials are pure platinum. He is an entertainment industry veteran with close to 50 years of professional experience in cable television, live events and new media.Larry is a founding partner of Metan Global Entertainment Group (MGEG), a venture created to develop and distribute entertainment content and media specifically for Chinese speaking audiences in China and abroad.Mo recently, he was appointed Chief Operating Officer of FanVestor, an innovative data-driven ecosystem for celebrities, brands and their fans to become an investor and access exclusive experiences and rewards.While Metan and FanVestor may not be a household names to you, the E! Entertainment Television network no doubt is and that's Larry's baby too. His co-founded it, and some baby – it's now valued at over $4 billion USD.Those three projects are just a small sample of his amazing portfolio of work. Along the way he has received tremendous accolades and won prestigious awards that are too numerous to mention. Related Resources:If you liked this interview, you might also enjoy our other Entrepreneurship episodes.Contact Larry and connect with him on LinkedIn, Facebook, Twitter, and Instagram.Connect with Metan Global Entertainment Group on LinkedIn, Facebook, Twitter and Instagram.Connect with FanVester on LinkedIn, Facebook, Twitter and Instagram.

UPDATED COMMUNICATION SKILLS Updated communication skills? Are you kidding me? Why would we need those?We've been communicating just fine up to now, and it's gotten us where we are.But is there something more we could do to let our talents and message shine? Today's guest, communication expert Dianne Chase, has some ideas.What You'll Discover About Updated Communication Skills:* Why we benefit from updated communication skills as our careers evolve* The number one communication skill we need to update* Why it takes more energy to communicate in a virtual world* The most important thing we need to know about updated communication skills* And much moreGuest: Dianne ChaseDianne is an award-winning communications executive with decades of experience working successfully with business professionals who want to elevate their communication skills, and build their leadership acumen, to achieve greater success. She is an Accredited GENIUS Business Storytelling Partner© in the Gabrielle Dolan methodology; one of only two in the world.Her driving purpose is to help business professionals become authentic and impactful communicators so that they may attain their personal and professional aspirations.Dianne founded her boutique communications consulting, training, and media relations firm, Chase Media and Communication, in 2000 after a distinguished career in broadcast journalism as a news director, anchor, and reporter. In addition to strategic business storytelling, her expertise and services include crisis communication, media training, presentation skills training, business message development, strategic internal and external communication, executive communication consulting and coaching, and leadership brand identity.She is a past global chair of the International Association of Business Communicators and currently serves as president of the IABC North Carolina chapter.She is a founding member of the 20/20 Visionaries in Charlotte and has been recognized with several professional awards including 2000 Notable American Women, and the Mecklenburg Times 50 Most Influential Women. She serves on several philanthropic and professional boards in her mission to always find ways to add value, provide support, and give back.Related Resources:If you liked this interview, you might also enjoy our other Communication episodes.Contact Dianne and connect with her on LinkedIn, Facebook, Twitter, and Instagram.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on

PSYCHOLOGICAL SAFETYHow do you foster more connection and psychological safety in the workplace?Sounds like a “nice to have,” not a “got to have” thing, but today's guest, Mike Brcic says it actually plays a huge role in business success. And in today's episode he explains how to do it.What You'll Discover About Psychological Safety:* The most common misunderstanding about psychological safety* The foundation and precursor to psychological safety is* The 4-part framework for establishing more psychological safety* The power of repetition in protecting psychological safety*And much moreGuest: Mike Brcic Community-builder and serial entrepreneur by nature, Mike Brcic is passionate about helping entrepreneurs live inspired, more connected lives. Via his events and adventure retreats around the world with Wayfinders, Mike helps entrepreneurs find the tribe and the support they need to achieve great things and personal fulfilment. He's travelled to and spent time with locals in some of the remotest places on Earth, from the Kazakhs of far western Mongolia to the hunters of Greenland, to the Batwa forest people of the Bwindi Impenetrable Forest of Uganda. In the process, he's learned a thing or two about living a meaningful life.He is a passionate speaker on many topics related to entrepreneurship, community building, and mental health. Via his Substack channel he shares tips and resources about human connection and how to live a more deeply connected life.Related Resources:If you liked this interview, you might also enjoy our other Leadership and Management episodes.Contact Mike and connect with him on LinkedIn, Facebook, Twitter, and Instagram.Also get more people management tips on Mike's Substack channelJoin, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

EMPLOYEE ENGAGEMENTUnlocking high performance and motivating high employee engagement isn't easy.What kind of people, practices, and management strategies actually work?Today's guest, Alicia Parr, has some valuable tips and explains how.What You'll Discover About Employee Engagement:* Why employee engagement is really about “people energy”* How employee engagement becomes more challenging as businesses grow* The four components that drive employee engagement* The leadership mindset shift needed to unlock more employee engagement* And much moreGuest: Alicia Parr Alicia is the innovative founder of Performentor, revolutionizing HR with 20 years of experience and a behavior science-based approach tailored for small businesses.As a visionary, she excels in creating learning cultures, fostering a growth mindset, and guiding high-performing teams.An accomplished executive coach, Alicia applies her deep knowledge in psychology, marketing, and mass communication to empower business leaders.She developed a proprietary operating model, Unleash People Energy™, that reframes the definition of a business as the conversion of people energy into economic value.With an enduring passion for understanding human performance and an impressive record as an endurance athlete, Alicia embodies the spirit of a disruptive leader, dedicated to shaping the future of human resource management.Related Resources:If you liked this interview, you might also enjoy our other Human Resources episodes.Contact Alicia and connect with her on LinkedIn, and Twitter.Also visit Performentor's website, LinkedIn page and Twitter.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

INNOVATIVE LEADERSHIPIs innovative leadership merely about being in the right place at the right time or some flash of genius?Or is there a smart way to nurture creativity and build a pipeline of consistent innovation?You can probably guess my guest's answer, but in a few minutes, Steve Wunker will actually explain you can be a more innovative leader.What You'll Discover About Innovative Leadership:* Understanding what innovation really is* The three A's of innovative leadership* How innovative leadership determines the metrics of accountability* The story of Panera Bread as an example of innovative leadership* And much moreGuest: Steve Wunker Steve Wunker is the managing director of New Markets Advisors, a global consulting firm focused on innovation.He was responsible for one of the world's first smartphones, pioneered the mobile marketing and commerce industries, and partnered with a longtime colleague, Harvard Business School's Clayton Christensen, in building the consulting firm Innosight.He's the author of three award-winning business books, has written for Forbes since 2011, and has keynoted speaking events on five continents.He's the co-author of the new book The Innovative Leader: Step-by-Step Lessons from Top Innovators for You and Your Organization (Morgan James Publishing; April 2, 2024).Related Resources:If you liked this interview, you might also enjoy our other Leadership and Management episodes.Contact Steve and connect with him on LinkedIn. Check out his book website Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

LEAD GENERATIONWho wouldn't benefit from expert lead generation tips, especially if they're designed to help you maximize results and minimize costs, right?That's why I'm so excited to welcome Josh Ramsey today.What You'll Discover About Lead Generation: * The number one lead generation trap people fall into* The most practical way to approach lead generation* How to prioritize different social media channels for lead generation opportunities* Using customer relationship management (CRM) systems to track leads and conversion rates* And much moreGuest: Josh RamseyJoshua Ramsey, CEO of Strategic Point Marketing, has developed principles and strategies for businesses since 2001. During this time, Joshua has successfully created and executed more than 80,000 successful campaigns across the US.Joshua is a Fractional Chief Marketing Officer, author, and highly regarded speaker. As someone with experience in speaking since 2005, Joshua teaches executives and business owners exactly how to cut costs and improve their current business so they can continue to grow.As a true Fractional Chief Marketing Officer, Joshua gives business owners unique executive experience, along with a fresh perspective, without having to pay the high salary of a full-time employee. He helps them to develop new strategies for growing their brand, increasing customer acquisition, and generating new sales.Related Resources:If you liked this interview, you might also enjoy our other Marketing episodes.Contact Josh and connect with him on LinkedIn, Facebook, and YouTube.Josh's book: How Some SEO Companies Disguise Laziness & Hide Poor StrategiesThe DiSC profiler Josh referred to in our conversationJoin, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

Ethical LeadershipEthical leadership is about much more than not breaking the law.What does it mean for your career in the future of your business? Why does it matter if you can still be law abiding?Those are a few of the things we'll be exploring with Rick Swegan, coauthor of the new book, The Practice of Ethical Leadership: Insights from Psychology and Business in Building an Ethical Bottom Line.What You'll Discover About Ethical Leadership:* Why ethical leadership is more than focusing on the bottom line* Why the practice of ethical leadership presents a moral challenge* How the younger generation's demand for social justice creates a sense of urgency for more ethical leadership* How to quantify ethical leadership* And much moreGuest: Rick SweganRick B. Swegan is an author and the founder and principal consultant of ARCH Performance. With a background in human resources and safety, Rick provides consulting to a variety of organizations on the developmental needs of potential leaders.Rick's co-author, Claas Florian Engelke, provides consulting services in the fields of leadership advisory, assessment, and development. He invites clients to question themselves in order to foster incessant learning and aspire to be the best versions of themselves.Their new book: The Practice of Ethical Leadership – Insights from Psychology and Business in Building an Ethical Bottom Line (Routledge, March 28, 2024), offers effective suggestions for developing ethical leaders. Learn more at ethicalbottomline.comRelated Resources:If you liked this interview, you might also enjoy our other Corporate Governance and Culture episodes.Contact Rick and connect with through his websites, archperformance.com, ethicalbottomline.com .And be sure to check out his book The Practice of Ethical Leadership: Insights from Psychology and Business in Building an Ethical Bottom LineJoin, Rate and Review: Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and

ENTREPRENEURIAL SUCCESSEntrepreneurial success, the process of scaling a business can feel overwhelming.There's always at least one more thing to do, and the fear of a misstep that could be a setback can cause a lot of sleepless nights.But today's guest, Jessica Yarborough can help reduce that fear and anxiety by sharing some often-overlooked factors of growing a successful business with her helpful tips.What You'll Discover About Entrepreneurial Success:* Why not having the right pricing strategy interferes with entrepreneurial success* How entrepreneurial success requires the proper reinvestment of profits* The systems you need to profitably scale and achieve entrepreneurial success* Why startups need a holistic perspective of their business to develop a strategy that will work* Why taking the time to work on your business instead of only in your business is the key to entrepreneurial success*And much more Guest: Jessica YarboroughJessica Yarbrough has quickly developed a reputation of being one of the best business strategists for coaches and consultants who want to sell and scale ultra-high-end services.Her background is in international business and she has built multiple companies.Jessica is a genius at showing entrepreneurs how to build an expert platform, rapidly raise their value, build credibility and attract high-paying clients.She loves teaching entrepreneurs how to grow their influence and make the income and impact they desire.Related Resources:If you liked this interview, you might also enjoy our other Entrepreneurship episodes.Contact Jessica and connect with her on LinkedIn, and YouTube.Also check out her video on How to Become a 7 Figure Coach or Consultant.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

Workplace TransformationA Navy SEAL needs to be nimble, conquer chaos, and successfully manage unexpected challenges.In many respects, business leaders do too because the ability to adapt and be resilient in the face of rapidly changing market conditions is what helps businesses stay competitive, grow, and succeed.How can we think more like a Navy SEAL to make workplace transformation stick? We're about to find out, because today's guest Marty Strong IS a former Navy SEAL.What You'll Discover About Workplace Transformation:* How the lack of investing in employees hinders workplace transformation* The leadership mindset change needed to facilitate workplace transformation* How to break down silos that hinder workplace transformation* The mission critical role of senior leadership in sustaining workplace transformation* And much moreGuest: Marty Strong Marty Strong is a retired Navy SEAL combat veteran, CEO, and serves on two corporate boards.He is a creativity and leadership consultant, motivational speaker, and the author of nine novels and two business leadership books; Be Nimble: How the Creative Navy SEAL Mindset Wins on the Battlefield and in Business released in January 2022 and Be Visionary: Strategic Leadership in the Age of Optimization, released January 2023.Marty's suffered the loss of his oldest son, beat cancer twice, and has been shot at in a few exotic countries.He's spent a lifetime meeting challenges head on, succeeding in three professions, anticipating crisis, and leading through chaos.Related Resources:If you liked this interview, you might also enjoy our other Leadership and Management episodes.Contact Marty and connect with him on LinkedIn.Be sure to check out his website, and his books:

Virtual AssistantsHaving virtual assistants sounds like a dream come true. But how easy is it to turn a chunk of your business over to a stranger?What should you be looking for and how do you make it work? How do you keep control?Those are some of the question today's guest, Barbara Turley will be answering. What You'll Discover About Virtual Assistants:* How to determine the ideal tasks to delegate to virtual assistants* Establishing the necessary workflow processes* How to find the right virtual assistants* Best practices for creating effective communication protocols* And much moreGuest: Barbara TurleyBarbara Turley's mission is to eradicate business overwhelm and remove the friction that stunts growth by helping clients to optimize their operations using offshore teams of virtual assistants, clever automations and streamlined processes.The Virtual Hub makes this happen every day through virtual assistants who can aid with digital marketing, social media and administrative support plus consultants & system architects who optimize platforms and processes for growing businesses.The Virtual Hub is a virtual assistant company with the added advantage of an operational efficiency consulting and implementation team. Rather than doing business “the usual way,” they actually create their own virtual assistant successes (and yours) through deep training programs (including software like Hubspot and Ontraport) as well as ongoing career development and customized coaching to best serve each of their clients.Barbara proudly wears the label of Founder and CEO at The Virtual Hub as well as the titles wife and mom.Related Resources:If you liked this interview, you might also enjoy our other Human Resources episodes.Contact Barbara and connect with her on LinkedIn, Facebook, Twitter, Instagram, and YouTube.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

Positional PowerPositional power is one of the most misunderstood and misused concepts in business.It's also why positional power can be an organization's Achille's heel.Sounds like heresy? Let's talk about that.What You'll Discover About Positional Power:* How positional power can promote an us-vs-them mentality* How emotional intelligence supplements and strengthens positional power* The blind spots positional power creates that threaten high employee engagement* Why leaders serious about high employee engagement can't hide behind excuses of political correctness, wokeness and free speech * Why it's incumbent on those with positional power to keep the employee-employer relationship on track* And much more.Host Hanna Hasl-KelchnerHanna Hasl-Kelchner is a champion for fairness in the workplace. She helps organizations gain clarity to make more informed decisions by reducing complex concepts into sensible, bite size pieces. Hanna accomplishes this as a business strategist and through her writing, speaking, consulting, and popular syndicated podcast, Business Confidential Now.Hanna brings a unique perspective to the table, growing up in an entrepreneurial family and running a business before age 30 and blending it with decades practicing business law. Those experiences enabled her to successfully bridge the gap between the two disciplines during her career as a trusted advisor to influential decision makers ranging from startups to the S&P 500, Big Tobacco, and the White House. She has also been on the faculty at two top-ranked MBA programs: The Duke University Fuqua School of Management and the University of Virginia, Darden School of Business.Related Resources:If you liked this interview, you might also enjoy our other Leadership and Management episodes.Contact Hanna and connect with her on LinkedIn, Facebook, Twitter, and YouTube.Her new book Seeking Fairness at Work is now available on Amazon.Part 1: Unveiling the Truth: Workplace Fairness Myths vs RealityPart 2: The Key to Retaining Top Talent: A Fair Work EnvironmentPart 3: Why Low Employee Engagement is Not an Employee ProblemPart 4: 5 Toxic Leadership Trends that Kill High Employee EngagementJoin, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered

Toxic LeadershipThere are 5 toxic leadership behaviors that most managers don't even realize have a negative impact on their employees.Imagine how much better and more productive the workplace would be if even one of those toxic leadership habits could be toned down. What You'll Discover About Toxic Leadership:* How the severity, frequency, and duration of toxic leadership behaviors impacts employees' perceptions of honest compensation, safety, and sense of belonging* Why credit stealing is a top relationship deal-breaker and morale killer* How bias drowns out facts with preconceived notions that either favors or disadvantages employees* How if employees are not being intentionally included, they risk being unintentionally excluded* How toxic leadership behaviors create unwritten rules and fear based environments* And much more. Host Hanna Hasl-KelchnerHanna Hasl-Kelchner is a champion for fairness in the workplace. She helps organizations gain clarity to make more informed decisions by reducing complex concepts into sensible, bite size pieces. Hanna accomplishes this as a business strategist and through her writing, speaking, consulting, and popular syndicated podcast, Business Confidential Now.Hanna brings a unique perspective to the table, growing up in an entrepreneurial family and running a business before age 30 and blending it with decades practicing business law. Those experiences enabled her to successfully bridge the gap between the two disciplines during her career as a trusted advisor to influential decision makers ranging from startups to the S&P 500, Big Tobacco, and the White House. She has also been on the faculty at two top-ranked MBA programs: The Duke University Fuqua School of Management and the University of Virginia, Darden School of Business. Related Resources:If you liked this interview, you might also enjoy our other Leadership and Management episodes.Contact Hanna and connect with her on LinkedIn, Facebook, Twitter, and YouTube.Her new book Seeking Fairness at Work is available wherever books are sold starting April 18, 2024.Part 1: Unveiling the Truth: Workplace Fairness Myths vs RealityPart 2: The Key to Retaining Top Talent: A Fair Work EnvironmentPart 3: Why Low Employee Engagement is Not an Employee ProblemJoin, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at

SECURITY MEASURESWhat security measures do you have in place to protect your email messages?We assume our emails are secure. But what if they're not? How do we make sure our messages stay confidential?Those are a few of the topics we'll explore with our cybersecurity expert, Stephen Jordan, when we come back.What You'll Discover About Security Measures:* Why the security measures of email addresses provided by domain name providers are not enough* 5 easy protocols you can configure right now that can improve email security measures* Where to get the biggest return on investment in adding security measures to your email* How to find a cybersecurity expert you can trust* And much more.Guest: Stephen JordanStephen has spent over 33 years providing computer related products and services to small businesses, working as a Technician, System Administrator, System Engineer, and I.T. Manager, with 30 of those years running his own business.Stephen experienced the evolution of the industry as it changed from being the sales driven computer industry, to the more balanced sales and service I.T. industry, and then to the managed services industry, and has seen many new industries created, including cybersecurity.Stephen sold his I.T. and managed services business in October of 2021 so he could just focus on matters of cybersecurity for small businesses, which brought him to start his latest business venture called Sound Cybersecurity.Related Resources:If you liked this interview, you might also enjoy our other Risk Management episodes.Contact Stephen and connect with him on LinkedIn. And check out his informative blog.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

Low Employee EngagementWhose problem is “Low Employee Engagement ?"Managers tend to blame employees for being unmotivated making it the employees' problem to fix.But perhaps manager should look in the mirror instead? Let's talk about that. What You'll Discover About Low Employee Engagement:* How the phrase low employee engagement respects the privilege of power* Three reasons supervisors are more complicit in low employee engagement than they realize* Why protecting and supporting high employee engagement is a management responsibility* And much more. Host Hanna Hasl-KelchnerHanna Hasl-Kelchner is a champion for fairness in the workplace. She helps organizations gain clarity to make more informed decisions by reducing complex concepts into sensible, bite size pieces. Hanna accomplishes this as a business strategist and through her writing, speaking, consulting, and popular syndicated podcast, Business Confidential Now.Hanna brings a unique perspective to the table, growing up in an entrepreneurial family and running a business before age 30 and blending it with decades practicing business law. Those experiences enabled her to successfully bridge the gap between the two disciplines during her career as a trusted advisor to influential decision makers ranging from startups to the S&P 500, Big Tobacco, and the White House. She has also been on the faculty at two top-ranked MBA programs: The Duke University Fuqua School of Management and the University of Virginia, Darden School of Business.Related Resources:If you liked this interview, you might also enjoy our other Leadership and Management episodes.Contact Hanna and connect with her on LinkedIn, Facebook, Twitter, and YouTube.Her new book Seeking Fairness at Work is available wherever books are sold starting April 18, 2024.Part 1: Unveiling the Truth: Workplace Fairness Myths vs RealityPart 2: The Key to Retaining Top Talent: A Fair Work EnvironmentJoin, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook,

Meaningful WorkMaintaining accountability in the workplace is a two edged leadership sword.On the one hand we want employees to do meaningful work, on the other hand, what's meaningful to management may not necessarily be meaningful to them, BUT it still needs to get done and therein lies the dilemma for executives, managers, and entrepreneurs.What You'll Discover About Meaningful Work:* How meaningful work connects employees' unique abilities with the overall vision and mission of the company* Why meaningful work requires synchronizing employees' expectations* How meaningful feedback contributes to meaningful work* How to help employees overcome the fear of vulnerability when discussing meaningful work* And much more.Guest: Zach MontroyZach Montroy is a change agent and leadership team coach who has spent two decades in executive roles, honing his expertise in organizational strategy, people operations, people leadership and scaling companies. With a passion for helping leaders expand their impact and build trust, Zach draws from his extensive experience to help companies align their mission and values with their strategy.Over the last five years, Zach has focused his efforts on helping entrepreneurs scale and grow their businesses, bringing his knowledge and insights to bear on the stickiest issues facing high-growth organizations. With a deep understanding of the importance of both strategy and culture in achieving sustainable growth, Zach helps companies create high-functioning, high-impact organizations through his innovative approach to leadership.As a sought-after speaker and podcast guest, Zach is known for his ability to distill complex concepts into actionable insights that help businesses achieve their goals. Whether you're looking to scale your business, build a high-performance team, or expand your impact as a leader, Zach's expertise and passion for organizational strategy make him an invaluable resource for any entrepreneur or business leader looking to take their organization to the next level.Related Resources:If you liked this interview, you might also enjoy our other Corporate Governance and Culture episodes.Contact Zach and connect with him on LinkedIn.Also be sure to visit his business website, Intention Collective, and it's corresponding LinkedIn page. Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and

Retaining Top TalentRetaining top talent has always been a management challenge. It's become even more so in our post-covid world where many employees who enjoyed the autonomy of remote work arrangements are suddenly faced return to office mandates.For employees it feels unfair when the work is going fine. Yet those employee perceptions clashed directly with the management's view of “Hey, we make the rules around here.”When that happens, for employees it begs the questions: Do I stay? Or do I go?What You'll Discover About Retaining Top Talent:* The role of the implied social contract in retaining top talent* What the covenants of good faith and fair dealing have to do with retaining top talent* What good faith and fair dealing means in the workplace* How the implied social contract legitimizes employee expectations of workplace fairness* And much more. Host Hanna Hasl-KelchnerHanna Hasl-Kelchner is a champion for fairness in the workplace. She helps organizations gain clarity to make more informed decisions by reducing complex concepts into sensible, bite size pieces. Hanna accomplishes this as a business strategist and through her writing, speaking, consulting, and popular syndicated podcast, Business Confidential Now.Hanna brings a unique perspective to the table, growing up in an entrepreneurial family and running a business before age 30 and blending it with decades practicing business law. Those experiences enabled her to successfully bridge the gap between the two disciplines during her career as a trusted advisor to influential decision makers ranging from startups to the S&P 500, Big Tobacco, and the White House. She has also been on the faculty at two top-ranked MBA programs: The Duke University Fuqua School of Management and the University of Virginia, Darden School of Business.Related Resources:If you liked this interview, you might also enjoy our other Leadership and Management episodes.Contact Hanna and connect with her on LinkedIn, Facebook, Twitter, and YouTube.Her new book Seeking Fairness at Work is available wherever books are sold starting April 18, 2024.Part 1: Unveiling the Truth: Workplace Fairness Myths vs RealityJoin, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook,

YouTube VideoYouTube video can be very impactful because next to Google, YouTube is an incredibly powerful search engine in its own right.That means knowing how to harness that energy can accelerate the growth of your business, product, or service, but how can entrepreneurs tap into this phenomenon effectively and efficiently?That's what I'll be exploring with our next guest, YouTube expert, Matt Hughes. What You'll Discover About YouTube Video:* Why small businesses have an advantage in creating YouTube video* How to find great content for your YouTube video* How to optimize YouTube video descriptions* The biggest mistake everyone makes with their YouTube video* How long does it take to build marketing momentum with YouTube video* AND much moreGuest: Matt Hughes Matthew Hughes is a video and YouTube expert based in Leicester, United Kingdom.In 2013, he started a video company that he ran for seven years, traveling the world and creating corporate videos for clients ranging from one-man bands through to billion-dollar companies.Fast forward to 2019 and having witnessed firsthand video's rising influence and power in driving exponential brand growth and customer acquisition, Matt created the King of Video brand to help small business owners confidently create consistent video content that connects with their audience.In 2021 he turned his focus to YouTube with a goal of getting 1000 small businesses to 1000 subscribers using YouTube as the primary platform to grow their business and make money by strategically creating video content.Related Resources:If you liked this interview, you might also enjoy our other Marketing episodes.Contact Matt and connect with him on LinkedIn, Facebook, and TikTok.And check out Matt's King of Video website for more information and resources.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

Workplace FairnessWorkplace fairness is something employees desperately want and executives, managers and business owners think they give.But when a Gartner HR research finds 82% of employees report their working environment lacks fairness and last year's State of the Workplace Gallup polls finds 59% of workers being disengaged, or “quiet quitting” in Gallup's 2023 parlance, and another 18% being actively disengaged, or just plain miserable at work and “loud quitting” it's time to take a closer look at workplace fairness and why so many employees feel they're not experiencing it.What You'll Discover About Workplace Fairness:* The phenomenal bottom line benefits of high employee engagement* The critical role workplace fairness plays in employee engagement* Why fairness is a reasonable expectation* The misunderstood role of the implied social contract in workplace fairness* And much more.Host Hanna Hasl-KelchnerHanna Hasl-Kelchner is a champion for fairness in the workplace. She helps organizations gain clarity to make more informed decisions by reducing complex concepts into sensible, bite size pieces. Hanna accomplishes this as a business strategist and through her writing, speaking, consulting, and popular syndicated podcast, Business Confidential Now.Hanna brings a unique perspective to the table, growing up in an entrepreneurial family and running a business before age 30 and blending it with decades practicing business law. Those experiences enabled her to successfully bridge the gap between the two disciplines during her career as a trusted advisor to influential decision makers ranging from startups to the S&P 500, Big Tobacco, and the White House. She has also been on the faculty at two top-ranked MBA programs: The Duke University Fuqua School of Management and the University of Virginia, Darden School of Business.Related Resources:If you liked this interview, you might also enjoy our other Leadership and Management episodes.Contact Hanna and connect with her on LinkedIn, Facebook, Twitter, and YouTube.Her new book Seeking Fairness at Work is available wherever books are sold starting April 18, 2024.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and

Buy a Profitable BusinessKnowing how to confidently buy a profitable business at a great price is an awesome way to expand an existing business or take the leap into entrepreneurship.But if it's not something you do on a regular basis, your confidence may need some boosting with proven strategies and tips. That's where today's guest comes in. What You'll Discover About How to Buy a Profitable Business:* Understanding the different stages of buying a business* How to find the right team to assist in the process of buying a profitable business* Why looking for companies who are publicly listed for sale is the wrong way to buy a profitable business* The smart way of managing risk when buying an existing business* How to stay focused on the right stuff during the purchase process* AND much more.Guest: Richard ParkerRICHARD PARKER has been helping people achieve their dreams of owning a business for over 30 years.His ‘How To Buy A Good Business At A Great Price' program has sold over 100,000 copies in more than 80 countries.He was hired by the Dalio family office and for several years worked as a mentor to one of Ray Dalio's sons teaching him the art of buying small businesses.He has personally purchased 13 of his own companies plus one co-investment with purchase prices ranging from $50,000 to over $200 million.Richard has appeared in Forbes, The New York Times, TheStreet.com, Entrepreneur Magazine, Inc., and has over 200 published articles to his credit.Related Resources:If you liked this interview, you might also enjoy our other Finance episodes.Contact Richard and connect with him on LinkedIn, Facebook, Instagram, and YouTube.Visit Richard's website RichardParker.com for more information about his programs.Join, Rate and Review: Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

Winning Negotiation TacticsWhat are your winning negotiation tactics? Do they always work out the way you want them to?If you'd like to improve your success rate, You're going to enjoy today's guest. She's Andrea Beach, a certified hypnotherapist who's often featured as a change agent and a force of nature in the business world.What You'll Discover About Winning Negotiation Tactics:* Why reframing the encounter from you versus them to us versus the problem is a winning negotiation tactic* How being curious and mindful of body language are winning negotiation tactics* How to side-step defensiveness in negotiations* Two biggest mistakes people make when negotiating* Why winning negotiation tactics are part art and science* AND much moreGuest: Andrea BeachAndrea Beach is the founder and CEO of both Axess Network and Beachfront Custom Development. A leading authority on technology and consumer behavior, Ms. Beach has advised Fortune 500 companies, mentored a variety of startups, and created engaging activations for some of the world's largest brands.Her track record includes inventing the first global platform capable of programming and sending personalized mobile communications in 147 languages, consulting on cybersecurity issues, and implementing one of the world's first examples of dynamic, location-based text messaging.Ms. Beach currently serves on the board of directors for the Small Business Council of the Consumer Technology Association (CTA). As a media commentator and keynote speaker, she covers the future of consumer engagement through technology.Related Resources:If you liked this interview, you might also enjoy our other Communication episodes.Contact Andrea and connect with her on LinkedIn, Facebook, Instagram.Also visit her business website, Beach Front Custom Development.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

Modern Employee ExpectationsModern employee expectations of work have lots of executives, managers and entrepreneurs scratching their heads and if you're one of them you need to hear what today's guest, Jim Bishop, has to say about it.What You'll Discover About Modern Employee Expectations:* Why the old “normal” will never return* How the social isolation of the COVID pandemic changed modern employee expectations of work* Things organizations do that create a false sense of community* The importance of human connection in modern employee expectations* The three things leaders need to build into their culture to meet modern employee expectations* AND much more.Guest: Jim BishopWith over two decades of immersive experience in executive development, corporate leadership and human performance, Jim Bishop stands as a beacon of transformative leadership through his business, Conjunction Leadership.Jim's journey has taken him across the globe, coaching executives, diverse teams and orchestrating the modernization of leadership systems for transforming business units. Having collaborated with industry giants like Eli Lilly, Roche, and Elanco, Jim recognized the pivotal role of a visionary leader willing to first work on themselves while revitalizing their culture. This catalyzed the birth of Conjunction Leadership in 2020, where Jim provides executive coaching and team development solutions.As a certified coach by the International CoachingFederation and a Certified Leadership Facilitator with Blanchard, Jim's methods are a blend of science and art. He empowers executives through executive coaching, corporate culture consulting, and team effectiveness programs, focusing on holistic development within volatile contexts. At Conjunction Leadership, transformation starts within. The exclusive DISRUPT, BRIDGE, and GROW process guides leaders on a journey of self-discovery, mindset shifts, and measurable growth.Related Resources:If you liked this interview, you might also enjoy our other Leadership and Management episodes.Contact Jim and connect with him on LinkedIn, Facebook, and Instagram. Also visit his business website, Conjunction Leadership.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and

Personal BrandingPersonal branding, raising your profile in a crowded marketplace where the almighty referral isn't as powerful as it used to be can feel disheartening.But today's guest, Liz Harr, is the co-author of The Expert Revolution which has tips and strategies for how you can reach a wider audience than you ever imagined and position yourself as a buyer's top-and sometimes only-choice.What You'll Discover About Personal Branding:* The power of authenticity in personal branding* The first step everyone needs to take that's essential to personal branding* How to make your thought leadership visible* The two things holding you back from more personal branding* How to be authentic and still be professional* Why your personal brand is about your audience, not you* And MUCH more.Guest: Liz Harr Elizabeth Harr is an accomplished entrepreneur and executive specializing in brand management and growth strategies for professional services firms.A managing partner at Hinge, she leads Hinge's client service team, helping businesses solve critical marketing and brand-related challenges. Prior to joining Hinge, Elizabeth co-founded a Microsoft solutions provider company and grew it into a thriving organization that became known for its expertise in Microsoft customer relationship management.Elizabeth has co-authored several books and reports published by the Hinge Research Institute.She holds a Master's degree in International Economics from Columbia University in New York and a B.A. from University of Missouri – Columbia. Elizabeth is a recognized Visible Expert®. She recently co-authored the Amazon bestselling book The Visible Expert Revolution: How to Turn Ordinary Experts into Thought Leaders, Rainmakers, and Industry Superstars.Related Resources:If you liked this interview, you might also enjoy our other Branding episodes.Contact Liz and connect with her on LinkedIn, and Twitter.Learn more about Liz's work at Hinge.Check out her latest book: The Visible Expert Revolution: How to Turn Ordinary Experts into Thought Leaders, Rainmakers, and Industry SuperstarsJoin, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at

Exceptional Customer ExperienceDelivering exceptional customer experience in an age of instant gratification, where every encounter can be recorded with a cell phone, and where it can be instantly posted to social media can feel daunting, despite your best intentions.What's the best way to manage that process? Today's guest, SCORE mentor extraordinaire, Mr. Carl Baumann has some strategies for you.What You'll Discover About Exceptional Customer Experience:* What factors separate the exceptional customer experience from the rest* Seven factors to focus on to deliver an exceptional customer experience* Why even small businesses are compared to Amazon* How an exceptional customer experience is correlated to employee satisfaction* And much MORE.Guest: Carl Baumann Carl Baumann is a certified business mentor with SCORE specializing in counseling in business planning, strategic planning, general management and management finance & accounting. Carl has an impressive track record in helping clients successfully launch their businesses and create hundreds of new jobs in the local community in the process. Carl teaches business planning courses and seminars for SCORE at various continuing education venues in the Chapel Hill, NC area and his practical, down-to-earth teaching style has made him a popular mentor.Carl's work with SCORE is the culmination of a 34 year career, some of it in commercial banking with First Citizens Bank and most of it with the Miller Brewing Company in numerous financial positions including Brewery Controller, Corporate Controller and Group Director – Sales & Marketing Finance. Carl earned a bachelor's degree in Business Administration from UNC Chapel Hill and an Executive MBA from the Peter F. Drucker Graduate School of Management, Claremont Graduate University, Claremont, CA.Related Resources:If you liked this interview, you might also enjoy our other Customer Satisfaction episodes.Contact Carl and connect with him on LinkedIn, and Twitter.Carl has also generously provided the following list of suggested resources on customer experience and satisfaction:The Cult of the Customer by Shep Hyken

PROFIT LEVERSDo the profit levers in your business sometimes feel like moving targets in your business?If they do and you'd like more sustainable, predictable, and scalable profits stay tuned.Today's guest Danielle Hendon will reveal the profit levers you need to focus on for a healthier bottom line and she even has a free action guide you can download called Identify Your Most Profitable Revenue Stream.What You'll Discover About Profit Levers:* The three profit levers every business absolutely needs to understand to stay profitable and in business* The number one reason business owners ignore their profit levers* Why losing sight of gross profit margins spells doom* How frequently entrepreneurs need to monitor their profit levers to keep their business healthy* At what stage of growth does it make sense to engage the expert services of a fractional chief financial officer* And MUCH more.Guest: Danielle Hendon Danielle Hendon is the founder and owner of 4 Corners CFO, a firm offering financial advisory services to small business owners on a scale that fits their company and budget.Coupling her decade of experience in corporate finance and accounting with her passion for people, Danielle brings the benefit of “big business” financial analysis to entrepreneurs.Now, instead of helping corporations increase share price, Danielle gets to help business owners increase their personal livelihoods so they can leave a legacy and lasting impact on their community. Related Resources:If you liked this interview, you might also enjoy our archive of other Finance episodes.Contact Danielle and connect with her on LinkedIn, Facebook, and Instagram.Get Danielle's Identify Your Most Profitable Revenue Stream download FREE.Visit Danielle's business website for more information about her work as a fractional CFO.Join, Rate and Review: Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.Download ♥...

Storytelling Tips for EntrepreneursStorytelling tips for entrepreneurs. Sounds like one more thing to do on what is already a very long to-do list.But Donna Griffit guest says it can educate people about your business in ways that accelerate your success. And she's got some practical tips on how to do that.What You'll Discover About Storytelling Tips for Entrepreneurs:Why storytelling skills are necessary for startupsThe 3 mistakes startups make when talking about their businessHow storytelling is like a 4 act playThe factors that separate a great pitch from a so-so pitchAND much MOREGuest: Donna Griffit Donna Griffit, author of STICKING TO MY STORY: The Alchemy Of Storytelling For Startups, is a world-renowned Corporate Storyteller and Pitch Alchemist.She has helped over 1000 startups, corporates and investors raise over one billion dollars and accelerate their sales with a personal touch and unmatched messaging savvy, in any industry, at any phase. Related Resources:If you liked this interview, you might also enjoy our other Marketing episodes.Contact Donna and connect with her on LinkedIn, Facebook, and Twitter. Visit her website and check out her book Sticking to My Story: The Alchemy of Storytelling for StartupsJoin, Rate and Review: Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

BRAND PROTECTION STRATEGIESBrand protection strategies don't need to be complicated, but they do need to be thought out.Attorney Steve Weigler has some great tips on what you need to focus on to help keep counterfeiters, pirates, and infringers from stealing your ideas.What You'll Discover About Brand Protection Strategies:The four types of intellectual property available to entrepreneurs to protect their brandsWhy securing your intellectual property is integral to brand protection strategiesHow to evaluate what type of intellectual property makes sense for your brand protection strategiesThe ultimate value of trademark protectionAND much MOREGuest: Steve Weigler Steven is the Founder and Managing Partner of EmergeCounsel, whose mission is to provide a worldwide clientele legal counsel on the protection of intellectual property and business assets at a lower price point than large legal firms.In order to fulfill its mission, Steven developed systems-based approaches, which combine best in-class legal technology for legal research and management combined with a strong empathetic human element. Steven is especially passionate about brand protection where he developed TotalTM®, a proprietary trademark prosecution system which combines predictive search technology, powerful docketing software, and passionate and knowledgeable trademark counsel on a competitive flat fee. Steve not only has decades of experience as counsel but also previously headed a successful educational technology start-up in which he served as Founder, CEO, and General Counsel for seven years. He was also a Senior Attorney for a Fortune 50 tech company. In part because of his combined experiences, he acts as general counsel to entrepreneurs and companies especially those in the eCommerce and SaaS space. Steve is a member of IR Global, an international legal network, and through his involvement is able to service foreign businesses with US interests, as well as US businesses with foreign interests; his many awards including being named a Super Lawyer for three consecutive years (2021-2023).Related Resources:If you liked this interview, you might also enjoy our other Branding episodes.Contact Steve and connect with him on LinkedIn. Also check out his business website EmergeCounsel.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics,...

Mindfulness in BusinessMindfulness in business can sound like some New Age, break out the crystals, incense, and candle thing.But today's guest, Catherine Bell, says it's actually one of the smartest ways to humanize the workplace, unlock high employee engagement and the full potential of your team.It's something that everybody really wants. What You'll Discover About Mindfulness in Business:What mindfulness in business really meansHow to mindful when everything is blowing up around you all at onceHow to be mindful when you're consumed with angerUsing mindfulness to restore trust in the workplaceApplying mindfulness to improve team collaboration and productivityAND so much MOREGuest: Catherine BellCatherine Bell is a successful entrepreneur, business leader, and best-selling business author. The Awakened Company, which she founded, focuses on helping organizations create healthy corporate cultures through awakening the self, relationships, and team dynamics.Previously, Catherine founded BluEra in 2008, a Profit 500 executive search and team transformation company. As a Top-200 Growing Company in Canada, Top 10 in Alberta, and Best Workplace, BluEra was a shining example of the Awakened Company System in action. With the sale of BluEra to DHR, Catherine shifted focus to awakening the fire within organizations through her Strategy with Soul consulting and founded The Awakened Company. The Awakened Company aims to awaken the fire within organizations with passion, purpose, and playfulness.The Awakened Company (2015)—Catherine's revolutionary business book—was awarded the Nautilus Book Award in Business and Leadership and became a best seller one week after its release. It was also a best seller on Amazon, included in “8 of The Best Leadership Books of 2015,” and was recognized as a top book combining business and mindfulness. Catherine has been published in Fortune, HBR, Profit, Conscious Company Magazine, Women of Influence, and has written for the UN. She has worked around the globe—from the UK to Cuba—with everyone from Fortune 500 companies to serial entrepreneurs. Catherine has an MBA from the Smith School of Business at Queen's University, a sociology degree from Western University, is certified in the Enneagram, and is a yoga instructor. She held a two-year term as a Jarislowsky Fellow at the Haskayne School of Business and is on the Expert Panel for the Canadian Centre for the Purpose of the Corporation. In 2022, Catherine was identified by The Inc. Magazine as one of the Top 10 Innovative CEOs Revamping the Future. In the same year, Catherine also received the Platinum Titan Business Award for Female Executive of the Year in Consultation.As CEO of the Awakened Company, Catherine now consults all over the world on creating Awakened Companies. Catherine has taught thousands of people the Awakened Company process and worked with hundreds of teams. In 2022 alone, her work spanned twenty-three countries. She hosts in-person sessions with organizations on strategy and corporate culture, international webinars on the Enneagram, and teaches The Awakened Company team process to Queen's University business school students.Related Resources:If you liked this interview, you might also enjoy our other Leadership and Management episodes.Contact Catherine and...

Every day managers make decisions that can affect employee morale. The more people they manage, the more employee issues they have and the more opportunity for missteps.What's the best way to handle it? Today's guest, Barbara Mitchell, co-author of The Decisive Manager, has some answers for you.What You'll Discover About Employee Morale:How to get employees excited about the work they're doing.Three great strategies for improving employee morale.The challenge of influencing employee morale in a hybrid or remote work environment.How to use technology to promote company culture and support employee morale.How attitude and aptitude affect employee morale.And much MORE.Guest: Barbara Mitchell Barbara Mitchell is enthusiastic about helping organizations find, hire, engage and retain the best available talent.That's why she began consulting after working as an HR Executive in corporations.She's the founder and Managing Partner of The Mitchell Group, a management consulting practice that helps a wide variety of clients with people and talent management issues.Related Resources:If you liked this interview, you might also enjoy our other Human Resources episodes, especially Barbara's earlier interviews:Three Management Leadership Traps You Need to Avoid with Barbara MitchellEffective Employee Retention Strategies to Stay Afloat in Uncertain TimesContact Barbara and connect with her on LinkedIn, Facebook, and Twitter.Visit her website and check out her books:The Decisive Manager: Get Results, Build Morale, and Be the Boss Your People DeserveThe Big Book of HR, 10th Anniversary EditionThe Essential Workplace Conflict Handbook: A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, Or Anyone Who Wants to Resolve … Productivity

The benefits of remote work for employers has been seen as a way to keep business afloat during Covid for many companies and in a post-pandemic world many are saying “the party's over.” Time to get back to the office and they've gotten push-back from employees for it.But today's guest, Barbie Brewer, says the rush to return to the office can be short-sighted. Forward-thinking companies are recognizing and reaping the benefits of remote work arrangements.Discover what they are and how your organization can capitalize on them too.What You'll Discover About the Benefits of Remote Work:The two most powerful advantages of remote work for employers.The logistical benefits of remote work for employers.The advantage of investing in people instead of rent and facilities.How mastering the art of asynchronous collaboration increases the benefits.The collaboration myth of being in the same office.And much MORE.Guest: Barbie BrewerBarbie Brewer, author of Live and Let Lead began her career in Silicon Valley during the dot.com boom of the '90s and is now an industry-leading expert in developing critical areas of modern business performance and culture, including remote and hybrid workforces.As Chief Culture Officer at GitLab Inc., Brewer contributed to the all-remote SAS company's growth from 150 employees to over 1,000 in more than 60 countries.She was Vice President of Talent for Netflix when the streaming service expanded from 20 million subscribers to over 150 million.Related Resources:If you liked this interview, you might also enjoy our other Human Resources episodes.Contact Barbie and connect with her on LinkedIn, Facebook, and Twitter.Check out her website and her book: Live and Let Lead: Leadership Lessons for the Future of WorkJoin, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on

How to recruit the right talent in today's economy is challenging.How do you find the best people for the job when prospective employees have more expectations from the workplace than ever before?Today's guest, Kathleen Quinn Votaw, has some practical solutions.What You'll Discover About How to Recruit the Right Talent:Why recruiting the right talent is about selecting, not hiring.The seven steps of precision interviewing to recruit the right talent.The crucial role of an interview guide.What to do if an imposter slips through the interview process.Why entrepreneurs can't afford to not have some kind of interview process.And much MORE.Guest: Kathleen Quinn Votaw Kathleen Quinn Votaw (www.talentrust.com) is the CEO of TalenTrust, a strategic recruiting and human capital consulting firm.She is the author of two books, Dare to Care in the Workplace: A Guide to the New Way We Work, and Solve The People Puzzle: How High-Growth Companies Attract & Retain Top Talent.Regarded as a key disruptor in her industry, Quinn Votaw has helped thousands of companies across multiple industries develop purpose-based, inclusive communities that inspire employees to come to work.Her company has been recognized in the Inc. 5000. Kathleen also speaks nationally on recruitment, culture and leading with empathy in the workplace.Related Resources:If you liked this interview, you might also enjoy our other Human Resources episodes.Contact Kathleen and connect with her on LinkedIn, Facebook, and Twitter.Also be sure to check out her websites: https://kathleenquinnvotaw.com/ and https://talentrust.com/ Book: Dare to Care in the Workplace: A Guide to the New Way We WorkJoin, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to...