Conversations with Phil Gerbyshak - Aligning your mindset, skill set and tool set for peak performance

From the military to tech, sales to social media, and now teaching, my career path has been anything but conventional. Along the way, I've learned invaluable lessons that have shaped my ability to reinvent myself time and time again. Here are 10 key lessons I've learned throughout my journey—from Navy cryptologist to sales leader to educator—and how each experience contributed to my ongoing reinvention.Lesson 1: Sometimes the Most Unlikely Beginnings Lead to the Most Rewarding CareersI started my career in the Navy in 1992, where my job as a cryptologist and delivering messages by hand might not have seemed like the perfect foundation for the corporate world. But it taught me how to handle responsibility, work under pressure, and solve problems—all skills that would serve me throughout my career. From living on a Coast Guard base in the San Francisco Bay area to spending a year in Korea teaching English to a young Korean boy, I learned early on that diverse experiences can provide the foundation for something much bigger.The lesson here? Don't underestimate the value of seemingly unrelated experiences. Every chapter adds a layer to your skills, resilience, and perspective, even if it doesn't immediately seem relevant to where you want to go.Lesson 2: Be Open to Opportunities and Embrace the Learning ProcessAfter moving to Milwaukee in 1996, I started college to become a teacher, but I didn't stop there. I also delivered pizzas and became a peer trainer teaching faculty and students about new technology. Those experiences taught me that no matter your role, you can always learn and grow.What I realized is that even early in your career, the opportunities you take can be just as valuable as the degree or job you're aiming for. The key is to be open, ask questions, and be curious about everything around you.Lesson 3: Don't Be Afraid to Take Risks—Even When It Means Leaving CollegeIn 1998, I made a bold decision. I dropped out of college to pursue a “real job” in tech support, which eventually led to my first sales job selling high-speed internet. At the time, the internet wasn't nearly as fast as we now think of it, and there was a lot of skepticism around the promises we made to customers. But I learned that taking risks and stepping outside my comfort zone would be necessary to continue growing.The lesson here? Calculated risk-taking is vital to career growth. Sometimes, leaving the traditional path can open doors to opportunities that might not be on your radar otherwise.Lesson 4: Show Up and Be Ready to Learn—Even When It's HardBy 2000, I had transitioned into a stockbroker role and was working on a trading team. I was also responsible for teaching others how to use our online trading platform. After 9/11, I realized that technology was my true calling, so I transitioned into IT. Within two years, I earned my first management role, and eventually worked my way up to a VP of IT position.The key takeaway? Show up fully, be ready to learn, and always look for ways to add value. This is how you rise through the ranks and start shaping your own career trajectory.Lesson 5: Leadership is About Stepping Up—Even When You're Not Fully ReadyIn 2003, I finished my degree in computer science and took on a leadership role. About a year later, my manager decided to leave, and I was given the opportunity to lead the team. Even though I wasn't entirely prepared, I stepped up and said yes. That decision was pivotal in my career. It taught me that leadership often comes when you least expect it—and when it does, you need to be willing to take that leap of faith.Sometimes, leadership isn't about having all the answers; it's about being willing to step up and figure it out.Lesson 6: Your Experience and Knowledge Are Valuable—Don't Be Afraid to Share ThemIn 2005, I started my blog, sharing lessons I had learned along the way. I was reading books and consuming other blogs, and I wanted to contribute to the broader conversation. It was a humbling experience, but it also taught me that sharing your expertise—even when you're not a household name yet—can make a huge impact.In 2007, I joined David Zinger to write the Slacker Manager blog, co-authoring content on employee engagement and leadership. This experience taught me the power of collaboration and how sharing knowledge publicly can boost your credibility and open doors.Lesson 7: Self-Belief Is the First Step to Reinvention—Everything Else FollowsIn 2010, I decided to leave my corporate job, something I had been contemplating for years. People doubted I was really going to leave, and many thought I would fail. But I printed business cards, started networking as a consultant, and landed several consulting gigs with small businesses.The key lesson? Self-belief is the foundation of reinvention. When you believe in your ability to solve problems and create value, you can step into new opportunities, even if others doubt you or question your decisions. Your belief in yourself is what will propel you forward.Lesson 8: Clarity of Offer is Key to Digital Leadership and Sales SuccessIn 2013, I worked for a Silicon Valley software company and led the social media strategy. We made three major changes to our product's strategy within 18 months, and as a result, our product didn't sell well. Meanwhile, a more established product with a clear, defined space in the market continued to do well.This taught me that clarity is essential. If your audience doesn't understand what you're offering or why they need it, they won't buy. A clear, consistent message is key to success in sales and leadership.Lesson 9: Tenacity and Simplicity Are Keys to Teaching the UnbelievableIn 2015, I returned to the world of speaking and training, teaching salespeople how to leverage social media. At the time, many people were skeptical about social media as a business tool, and it was up to me to show them its value. I had to simplify complex ideas and be persistent in explaining them until others understood.This experience reinforced the lesson that teaching something new or controversial takes tenacity, courage, and the ability to break down complex ideas into simple, actionable steps. Persistence pays off when you're teaching others to see what they can't yet fully grasp.Lesson 10: Flexibility and Hustle Are Essential for Navigating Life's Unexpected TurnsIn 2022, I joined Bamboo HR in Sales Enablement, but by mid-2023, we moved to Ohio, and I had to give up that role. I pivoted again, working as a substitute teacher while I looked for a full-time position in education.What this taught me was that you have to be flexible when life throws curveballs, and you have to be willing to do whatever it takes to stay true to your goals. Whether it's working a second job to keep things afloat or stepping into a completely different field, staying adaptable and persistent is key to navigating life's unexpected changes.Happiness Practices with Phil Gerbyshak is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Throughout my career, these 10 lessons have been my guiding principles. From learning to step up as a leader before I felt ready, to teaching and simplifying complex ideas, to staying adaptable and flexible, each lesson has helped me reinvent myself at different stages of my career.The road to reinvention is rarely straight, but if you're willing to embrace these lessons and keep moving forward, you can build a career that's uniquely yours, no matter where you start or where life takes you next. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In a world where adulting seems to dominate every hour of the day—deadlines, responsibilities, bills—it's easy to forget that play isn't just for kids. But when it comes to relationships, a playful spirit might just be the secret ingredient to lasting love.Playfulness in romance isn't about acting childish or dodging serious conversations. It's about injecting joy, curiosity, and spontaneity into the everyday. It's about sharing inside jokes that make no sense to anyone else, laughing at each other's ridiculous impressions, and building a connection that can weather the storms of life by dancing in the rain, metaphorically or literally.What Exactly Is Playfulness in a Relationship?Playfulness is the art of keeping things light. It's not a rejection of maturity but rather a bold commitment to finding joy together. It might look like tickle fights in the kitchen, goofy texts in the middle of the workday, or creating absurd nicknames that only you and your partner could ever understand.Research shows that couples who share these light-hearted moments report higher satisfaction, stronger emotional bonds, and even greater resilience in times of stress. In other words, a well-timed joke or a burst of shared silliness can be just as powerful as a heartfelt conversation.I find in my current relationship, and in relationships in the past, the more we are laughing, the better our relationship is doing. The less laughing, things got worse or they were already bad and we just stopped trying (that's past relationships - we are trying to play all the time in my current relationship). The Science Says: Play Is Serious BusinessPlayfulness might sound like fluff, but psychologists have found that it does some heavy lifting behind the scenes in relationships.According to several studies, playfulness strengthens emotional bonds by creating positive associations. When partners laugh and joke together, their brains release dopamine—the feel-good chemical that enhances connection and trust. It also helps defuse tension during conflict, offering a “reset” button when conversations get heated or misunderstandings pop up.Play also opens up space for creativity in communication. When partners feel safe enough to be silly or spontaneous, they're more likely to approach problems with an open mind and a collaborative spirit. This is critical when you've got kids as they present a challenge into themselves.How to Invite More Play Into Your RelationshipSo how does one actually be more playful in a relationship? It doesn't require a clown suit or a full-time comedy routine. It just takes intention and a willingness to break out of autopilot.Here are a few simple ways to get started:1. Embrace the Art of the Inside Joke Every couple has their own language—those shared references, silly phrases, or code words that trigger a smile or an eye roll. Cultivate those. They create a sense of intimacy that feels like a shared secret.2. Create Micro-Moments of Fun You don't need to book a weekend getaway to bring in some levity. Make funny faces across the dinner table. Add a ridiculous twist to your daily routines. Challenge each other to a sock-sliding contest down the hallway. It's the little things that add up.3. Don't Take the Mundane So Seriously Not everything has to be optimized, scheduled, or turned into a life lesson. Dance while doing the dishes. Narrate your errands in the voice of a sports commentator. Be willing to let go of being “normal” in favor of being fully present and absurdly joyful.4. Reconnect With Childhood Joys Board games, old cartoons, blanket forts—there's magic in revisiting the things you loved as a kid. Shared nostalgia not only sparks playfulness but can also lead to surprisingly meaningful conversations about who you were and who you've become.5. Keep the Flirt Alive Flirting isn't just for the early days. It's a playful way to say, “I still choose you.” That wink across the room, the spontaneous compliment, the playful teasing—it's all part of keeping the spark burning bright.The Role of "Ludus Love"Psychologists have identified a type of love known as "Ludus," which centers around play, teasing, and lighthearted flirtation. While it's often associated with more casual relationships, elements of Ludus can be essential even in long-term partnerships. By incorporating humor, spontaneity, and a touch of the unexpected, couples can avoid the trap of predictability and keep things feeling fresh.Playfulness, when paired with trust and emotional safety, can create a dynamic where joy becomes part of the foundation—not just a fleeting mood, but a shared value.What Playfulness Isn'tIt's important to clarify what playful love doesn't mean. It's not sarcasm at your partner's expense. It's not ignoring hard conversations or using jokes to avoid accountability. True playfulness comes from a place of connection, not criticism. It's about lifting each other up, not tearing each other down under the guise of “just kidding.”Why It Matters More Than EverIn an age of chronic stress and over-scheduled calendars, couples often slip into routine. Days blur into weeks, and romance becomes another task to manage. But play cuts through that fog. It reminds us that love doesn't have to be so serious all the time. That joy isn't a luxury—it's a necessity.When couples laugh together, they stay connected. They remember why they chose each other in the first place. They build memories that are filled not just with milestones, but with moments—spontaneous, weird, wonderful moments that don't need to be captured for social media to matter.The TakeawayPlayfulness is more than a nice-to-have. It's a relational superpower. Whether it's through a goofy dance, a made-up game, or a shared laugh at the end of a long day, injecting a little fun into your relationship can deepen your bond, improve communication, and keep the romance alive.So lighten up. Let go of the need to always be productive or polished. Make room for play. Because sometimes, the key to lasting love isn't grand gestures—it's being willing to be a little ridiculous, together.ReferencesAun, Wong, (2002); Antecedents and Consequences of Adult Play in Romantic Relationships; Personal Relationships 9(3), 279-286. https://doi.org/10.1111/1475-6811.00019Baxter, (1992); Forms and Functions of Intimate Play in Personal Relationships; Human Communication Research, 18(3), 336–363. https://doi.org/10.1111/j.1468-2958.1992.tb00556.xBrauer, Proyer, Chick, (2021); Adult playfulness: An update on an understudied individual differences variable and its role in romantic life; Social and Personality Compass; 15(4). https://doi.org/10.1111/spc3.12589 This research paper is summarized in the article How Playfulness Improves Relationships; Psychology Today, August 15, 2024Gold, Timmons, et al (2024); A day in the life: Couples' everyday communication and subsequent relationship outcomes; Journal of Family Psychology, 38(3), 453–465 https://doi.org/10.1037/fam0001180 This research paper is summarized in the article How Playfulness Keeps a Romance Alive; Psychology Today, April 18, 2024.Metz, McCarty, (2007); The “Good-Enough Sex” model for couple sexual satisfaction; Sexual and Relationship Therapy 22(3), 351–362https://doi.org/10.1080/14681990601013492 Proyer, Ruch, (2011); The virtuousness of adult playfulness: the relation of playfulness with strengths of character; Psychology of Well-Being 1(4). https://doi.org/10.1186/2211-1522-1-4 This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

"The Best Present is Your Full Presence" argues that giving someone complete and undivided attention is a powerful and often overlooked ability. The author posits that in a world filled with distractions, intentional presence communicates value and can positively impact relationships and well-being. By silencing distractions and focusing fully on the present moment, individuals can reduce burnout, build trust, increase happiness, and become more effective in various roles. Ultimately, the text champions presence as a valuable gift that requires conscious effort but yields significant positive results in personal and professional interactions.Thanks for reading Happiness Practices with Phil Gerbyshak! This post is public so feel free to share it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

This week's article, "5 Simple Ways to Be Happier at Work This Week," presents practical strategies for enhancing workplace satisfaction. I suggest small, actionable steps that individuals can implement immediately. These hacks include starting the day with a small accomplishment, connecting with colleagues, taking brief "joy breaks," focusing on progress over perfection, and identifying moments of meaning. I emphasize that consistent practice of these habits can lead to a more joyful and productive work experience. The article encourages readers to proactively cultivate happiness rather than viewing it as an elusive outcome. Ultimately, it frames workplace happiness as a series of conscious choices and small, positive actions. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Almost 20 years ago I wrote a book called 10 Ways To Make It Great!, about some of the things you could do to take control of your life and create (make) the life you were living (it) better (great). The title of the book came from the 10 chapters and this idea - and naturally, I included one additional chapter about going the extra mile, because why the heck not? Anyway, I decided to upload the book to Google Notebook LM and see what it would create for an audio excerpt of the book. It turned out pretty good, if I do say so myself. Here's what Google Notebook LM had to say about what it created:This collection of excerpts from Phil Gerbyshak's book, "10 Ways to Make It Great!", offers practical advice and actionable steps for personal and professional growth. Gerbyshak encourages readers to take control of their lives and make choices that lead to greatness rather than simply having a "nice" day. The text covers diverse topics including self-discovery through assessments, utilizing the 80/20 rule for increased effectiveness, the importance of continuous learning through reading and other methods, and building strong relationships. The author also emphasizes the significance of recharging and reflecting, finishing what you start, and consistently going the extra mile to achieve goals and make a positive impact.I hope you enjoy it. And you're welcome to buy 10 Ways to Make It Great! on Amazon if you want the full version. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

I'm testing out creating an AI audio version (9:19 in length) on Wednesday of my Monday article for you so you can get another take on what I'm writing about, or to enjoy in a different way in case you prefer audio to text. Let me know what you think as I'll be continuing this for a while until I get enough feedback or until I determine it's not useful. This week is Seizenso, the funeral while you're still alive. I hope you enjoy it.Happiness Practices with Phil Gerbyshak is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In a recent conversation between Michelle D'Atillo of Sōsh and yours truly, Phil Gerbyshak, we talked about resilience: how to be more resilient and what to do when it all goes sideways, so you can strengthen that resilience muscle. With permission, I'm sharing the conversation from the Get Sosh Social Soup podcast with you in its entirety. I hope you enjoy it and it helps you in your happiness practice. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Give this a listen and let me know what you think about the ideas in my new book, The Happiness Practices. I fed it into Google Notebook so this is completely AI generated. I think it came out pretty darn good. Let me know what you think. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Episode Highlights:In this episode, I sit down with Rochelle Melander, a writer, teacher, and creativity coach, to explore journaling, creativity, and leveling up in your personal and professional life. Rochelle shares actionable insights from her books, Level Up and Mightier Than the Sword, offering inspiration for anyone looking to ignite their creativity or reconnect with their inner child.Key Takeaways:* Rochelle's book Level Up is packed with practical exercises to help you journal and level up your life, no matter where you're starting.* Mightier Than the Sword is a must-read for kids or anyone wanting to rediscover their playful, imaginative side.* Journaling isn't about perfection—it's about showing up and exploring your thoughts. Rochelle offers unique tools to make journaling approachable for everyone.* Creativity isn't just for writers—Rochelle shares tips on how journaling can help professionals, parents, and kids alike unlock their best ideas.* The conversation emphasizes the power of storytelling and journaling as tools for transformation, healing, and growth.Quotes from Rochelle Melander:* “Journaling is not about being perfect. It's about showing up for yourself and your thoughts.”* “Level Up is a toolkit for anyone who wants to create a more inspired and meaningful life.”* “Kids have so much creativity—it's just waiting to be unleashed. That's why I wrote Mightier Than the Sword.”* “Storytelling is a superpower. It's how we connect, heal, and grow.”* “If you're struggling to journal, start small. You'd be surprised how much you can uncover with just a few minutes a day.”Connect with Rochelle:* Books: Level Up | Mightier Than the Sword* Website: Rochelle's Official Site This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

One of the most resilient people I know is Jason Mefford. He handles change like few people I know. As I'm going through a lot of changes lately, I felt it would be good to have a chat with him about how not just to change, but how to embrace change. I hope it helps you as much as it has helped me. In this enlightening conversation, Phil Gerbyshak and Jason Mefford dive into the challenges and opportunities that come with embracing change. Jason shares profound insights on how to approach life's transitions with mindfulness, resilience, and balance. They also discuss his work with Dr. Kathy Gruver and the fascinating intersection of elemental archetypes, such as fire and earth, in personal development.Episode Highlights:* Mindfulness and Presence: Jason emphasizes the importance of being present and how "you are where your attention is."* Embracing Elemental Archetypes: Learn about the unique collaboration between Jason and Dr. Kathy Gruver, exploring the dynamics of fire and earth in navigating change.* Resilience in Uncertainty: Discover practical strategies for building resilience during uncertain times.* Balancing Professional and Personal Growth: Jason shares how embracing change holistically can lead to breakthroughs in both life and career.* The Power of Letting Go: Jason delves into why letting go of control is often the first step in embracing transformation.Quotes from Jason:* "You are where your attention is. If your mind is somewhere else, so are you."* "Change is like the elements—sometimes you're the fire sparking something new, and other times, you're the earth holding everything together."* "Resilience isn't about never falling; it's about learning how to bounce back better every time."* "When you stop clinging to what you can't control, you create space for what truly matters."* "Life isn't about resisting the waves of change but learning how to ride them with grace."Get more from Jason Mefford on his website. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In this engaging episode, Phil Gerbyshak sits down with Wayne Turmel, co-author of The Long-Distance Leader, to discuss the intricacies of leading remote teams effectively. With insights from both the first and second editions of the book, Wayne shares practical advice for leaders navigating the challenges of remote work.The episode dives into topics such as:* The evolution of leadership strategies between the first and second editions of the book.* Why the second edition is a must-read, even if you've already devoured the first.* How leaders can adapt their skills to foster trust and accountability in a virtual environment.* Actionable tips for improving communication and collaboration across distances.* The critical importance of empathy and clarity when leading remote teams.You'll leave this episode with actionable insights and an appreciation for the thoughtful updates Wayne and his co-author Kevin Eikenberry have made in their latest edition.Resource Mentioned:Grab your copy of The Long-Distance Leader at https://longdistanceworklife.com/LDL .Connect with Wayne Turmel:* Website: longdistanceworklife.comPull Quotes:* Wayne Turmel: "The first edition was a starting point, but the second edition brings new clarity to what leaders truly need in today's remote world."* Wayne Turmel: "Leading from a distance isn't about control; it's about building trust and creating alignment across miles."* Wayne Turmel: "Empathy and communication are the backbone of effective long-distance leadership—it's about connection, not just logistics." This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

The research on mentoring is clear. Those who are mentored, out-earn and outperform those who are not. They make higher salaries, get promoted more often, have greater job and career satisfaction and lower rates of burnout. For organisations that invest in mentoring their employees, they benefit from higher productivity and greater loyalty. Mentoring works as a great retention tool. But despite all this, only 76% of people understand the undisputed benefits of having a mentor, and only 37% of people actually have one.But how do you do mentoring well, both as a mentor and in building a mentoring programme in your organisation? Join me for a conversation with Dr. Ruth Gotian, co-author of The Financial Times Guide to Mentoring. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

This is a conversation between Lisa Haneberg, one of my favorite writers and thinkers, and yours truly. It's a far from ordinary conversation, and I know you'll be entertained if you listen to the whole thing. Enjoy!PhilEpisode Highlights:* Lisa discusses her new book, Far From Ordinary: Predicaments, Misadventures, and Eliminations, a collection of personal stories, fictional pieces, and reflections on life's unpredictable moments.* The conversation dives into Lisa's philosophy on adventure, storytelling, and finding purpose through creative expression.* Lisa shares memories from a life lived with intention, including a memorable cross-country motorcycle tour, her journey into fiction writing, and her connection to Albuquerque's inspiring landscapes.Key Quotes from Lisa Haneberg:* On Living Adventurously"Happiness to me is living an adventurous life every day, in small and big ways."* Embracing the Unknown"My secret to success from an adventure standpoint is to commit before I know if I can do it."* Advice on Following Your Own Path"Make sure the context matches your intentions... Don't follow someone else's trail."* Reflecting on Misadventures"It's the misadventures in life that we overcome that often fuel our remembrances."Topics Discussed:* Commitment to Adventure: Lisa encourages listeners to dive into new experiences without knowing all the answers. Her commitment to a 9,400-mile motorcycle book tour is a testament to her adventurous spirit.* Power of the ‘What If' Question: Lisa suggests making time for “What if” questions daily to uncover paths that align with personal passions, challenging listeners to ask, "What if I took an hour just to do something I've always wanted to try?"* The Value of Storytelling: Lisa's book, Far From Ordinary, is a journey through life's unusual twists, where the “almost disasters” often become the most memorable and cherished stories.* Advice for Creating Personal Adventure: Lisa stresses the importance of aligning life choices with one's core intentions and values, avoiding societal expectations or others' definitions of success and excitement.Where to Find Lisa's Work:Listeners can dive into Lisa's world by picking up a copy of Far From Ordinary or exploring her fiction on LisaHaneberg.com. Whether it's for adventurous insights or a dose of quirky mystery, Lisa's stories offer an escape from the ordinary and a chance to reflect on the richness of life.This episode is a reminder to embrace life's unpredictability and to look for adventure in every day. Perfect for anyone seeking inspiration to make bold commitments and explore personal passions! This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Click above to listen to the podcast conversation.What does it take to become a bookable speaker? In this conversation, Christa Haberstock, founder of the See Agency and someone who has decades of experience booking speakers, shares the secrets to becoming a bookable speaker. Rather than go in depth into what we discussed in text, I encourage you to give this a listen if you want to become a bookable speaker. I'll warn you: It's not easy work that Christa suggests, but it is work that has worked for the speakers Christa has worked with. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In this episode of The Happiness Practices, Phil Gerbyshak sits down with Jack Craven, author of The Aliveness Mindset, to explore what it truly means to live a life of passion, purpose, and joy. They delve into the seven core mindsets that form the foundation of Jack's philosophy and discuss practical steps to cultivate a more fulfilling life. Jack shares personal stories of transformation, actionable strategies for embracing aliveness, and how to overcome common obstacles like fear, perfectionism, and the inner critic.Key Takeaways:* Aliveness Mindset Defined:* Jack describes the Aliveness Mindset as a holistic approach to living "all in." This mindset is about being fully committed to what matters most and aligning personal, professional, and community priorities with a sense of purpose and joy.* The Importance of Ownership:* Jack opens up about his journey toward ownership, beginning with a personal story of burnout while running a family business. He discusses the powerful shift that came when he started taking responsibility for his own happiness, leading to greater personal freedom and fulfillment.* Confronting the Inner Critic:* Both Jack and Phil talk about the pervasive nature of the inner critic and the power of shifting toward an "inner coach." Jack shares techniques to develop a kinder, more supportive internal dialogue that can be a game-changer in both personal and professional settings.* Seven Core Mindsets of Aliveness:* Jack details the seven mindsets that form the basis of his philosophy: Ownership, Openness, Awareness, Authenticity, Courage, Tenacity, and Love.* Ownership: Taking full responsibility for one's life and outcomes.* Openness: Approaching life with curiosity and an open heart.* Awareness: The foundation of change, enabling a clearer understanding of patterns, behaviors, and emotions.* Authenticity: Living true to oneself without imposing judgment on others.* Courage: Embracing challenges head-on and learning from them.* Tenacity: The resilience needed to push through difficulties and setbacks.* Love: Showing love not just through words, but by being present and attentive to others.* The Power of Self-Talk:* Jack emphasizes how critical self-talk is for personal growth and happiness. He encourages listeners to replace negative self-talk with affirmations, modeled after how one's best mentors would speak. This reframing helps build confidence and resilience.* Anchoring Mindsets for Daily Practice:* Jack shares his "anchoring mindsets"—traits he embodies daily: play, connect, learn, and impact. He explains how anchoring these traits helps cultivate consistent aliveness.* Strategies for Overcoming Fear and Building Courage:* Jack discusses how he draws inspiration from courageous individuals throughout history, such as Ernest Shackleton, and how witnessing others' bravery can help reframe personal fears into more manageable challenges.* Living Authentically:* Jack and Phil explore what it means to be truly authentic without being overbearing. Jack offers advice on aligning words and actions with an open heart, ensuring that interactions are both genuine and compassionate.* The Role of Love in Aliveness:* Love, as Jack defines it, isn't limited to personal relationships but extends to professional settings through acts of attentiveness and empathy. He encourages listeners to give their full attention as a form of love, which fosters deeper connections at work and in life.* Getting Started with the Aliveness Mindset:* Jack recommends starting by reflecting on past moments of feeling truly alive and identifying traits that made those experiences special. He suggests incorporating small, intentional actions each day to increase aliveness incrementally.Quotes from the Episode:* "It's a lot easier to change yourself than it is to change the rest of the world." – Jack Craven* "Self-compassion is not a weakness; it's the foundation of sustainable growth." – Jack Craven* "Awareness is the first step to change." – Jack Craven* "Courage is needed when you're in fear—it's the push you need to take that extra step forward." – Jack CravenResources Mentioned:* Books:* The Aliveness Mindset by Jack Craven* The 15 Commitments of Conscious Leadership by Diana Chapman and Jim Dethmer* Strength to Strength by Arthur Brooks* The Expectation Effect by David Robson* Self-Compassion by Kristin Neff* Authors/Researchers:* Carol Dweck, Ethan Kross, Jim Loehr* Jack's Website: JackCraven.com - Learn more about the Aliveness Mindset, join the newsletter, and get a copy of the book.How to Connect with Jack Craven:* Website: JackCraven.com* LinkedIn: LinkedIn.com/in/JackCraven1* Newsletter: Sign up at JackCraven.com for exclusive content, resources, and insights on living with aliveness. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Episode Overview:In this episode, Phil Gerbyshak sits down with Dr. Susan Kahn to dive into the theme of vulnerability and its transformative power in both personal and professional life. Susan shares her insights into how embracing vulnerability can lead to deeper connections, greater self-awareness, and ultimately, a more fulfilling and resilient life. Drawing from her experience as a psychologist and author, she provides practical guidance on how to use vulnerability as a strength rather than a weakness.Key Topics Discussed:* The Definition of Vulnerability: Susan clarifies what vulnerability truly is, moving away from the misconception of it being a weakness. Instead, it's about authenticity, self-acceptance, and embracing imperfection.* Vulnerability and Leadership: They explore how vulnerability in leadership helps build trust, create more genuine connections, and foster an environment where others feel safe to share their struggles.* Knowing When to Be Vulnerable: Susan offers strategies on when and how to reveal vulnerability effectively, stressing the importance of “revealing your scars, not your wounds.”* Practical Steps to Embrace Vulnerability: Simple but powerful exercises to start small in moments of uncertainty, encouraging honesty and openness in everyday interactions.3 Pull Quotes from Susan Kahn:* "When we reveal a little of our vulnerability, we're able to make deeper connections. It reminds us that as human beings, we all share the commonality of being flawed and imperfect."– Susan talks about how showing vulnerability helps us build genuine relationships by recognizing our shared humanity.* "First of all, we need to accept ourselves as being flawed. Only then can we look at others with the generosity to see that they, too, are imperfect."– Susan emphasizes the importance of self-acceptance as the foundation for accepting and connecting with others.* "Reveal your scars, not your wounds. Sometimes, we need the psychological safety of trusted individuals to heal first before we can share our vulnerabilities with others."– Susan shares her wisdom on knowing when it's appropriate to be vulnerable, underscoring the value of healing before sharing.Actionable Insights:* Start Small: Next time you're in a meeting or conversation, admit when you don't know something instead of pretending to have all the answers. This small act of vulnerability can open up space for others to do the same.* Build a Support Network: Surround yourself with people who encourage you to be authentic and vulnerable. A strong support network makes it easier to embrace your imperfections and grow.* Focus on Self-Acceptance: Work on accepting your own flaws and mistakes. This not only builds your own happiness but also fosters more meaningful relationships with others.Final Thoughts:This episode is a masterclass in how vulnerability can become a superpower. Whether you're a leader looking to inspire your team or someone striving for more authentic relationships, Susan Kahn's insights provide a practical roadmap for embracing vulnerability in your life.To learn more about Susan Kahn's work, visit drskahn.com and pick up her book Reinvent Yourself.Listen to the audio above or watch our conversation below. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In this insightful episode of The Happiness Practices, host Phil Gerbyshak welcomes Tamsen Webster, author of Say What They Can't Unhear, for an engaging conversation about connection, storytelling, and transformational change. Tamsen shares her journey as a master storyteller, exploring the importance of building bridges of belief and creating arguments that resonate with your audience on a deeper level. She also delves into the personal aspects of her life, from overcoming anxiety to her work as a Weight Watchers leader, and how her experiences have shaped her approach to lasting change.Together, Phil and Tamsen discuss how stories shape our decisions, why making lasting change requires more than just motivation, and the science behind belief and action. Tamsen also introduces her concept of creating “thousands of little yeses” to inspire transformational change, both in business and personal settings. This episode is packed with actionable advice on how to communicate more effectively, build meaningful connections, and lead change in a way that sticks.NOTE: After you listen to the episode above (or below in the video), Tamsen has a free resource for you: The Compact Case. It's a simple worksheet that helps readers follow the guidance of the book to develop their own case for change. Then go get your copy of the book at https://littlechangebook.com Key Discussion Points:* The Power of ConnectionTamsen shares how her love for connecting ideas, people, and shiny new insights fuels her work. Her philosophy that true connection stems from compatibility, whether between ideas or people, helps explain her unique approach to communication.* The Genesis of Say What They Can't UnhearPhil and Tamsen dive into her latest book and the process behind it. Tamsen reveals her passion for lasting, transformational change, sparked from her own experiences overcoming panic attacks and working in change management and marketing. She explains how the book was born out of her belief that real change happens on an individual level before it can affect larger systems.* A Story is an ArgumentOne of the central ideas from Tamsen's book is that every story is an argument. She discusses how stories create an internal narrative for the decisions we make, and why the key to inspiring lasting change is building a stronger story than the one already in place.* Building Bridges of BeliefTamsen introduces her powerful concept of “building bridges of belief,” emphasizing the importance of meeting people where they are in their belief system, instead of asking them to take a leap of faith. She explains how this strategy, combined with “thousands of little yeses,” can create incremental but impactful change.* Smart, Capable, and GoodA core concept in Tamsen's work is that people want to be seen as smart, capable, and good. Phil and Tamsen discuss how understanding this simple but profound idea can shift the way we approach communication and change, both personally and professionally.* Lessons from Weight WatchersTamsen reflects on her 13 years as a Weight Watchers leader and how the lessons she learned about helping people achieve personal transformation have informed her professional work in storytelling and communication.* Practical Tools for Messaging and ChangeAs a bonus, Tamsen gives listeners a preview of her upcoming Message Design Institute, where she'll teach practical methods for applying the principles of effective messaging and transformational change in both professional and personal contexts.Quotes from the Episode:* “The longer someone holds a belief, the stronger that belief becomes, and our job isn't to change that belief, but to build on it.” – Tamsen Webster* “A story is an argument. It's a case for how to get what you want or need.” – Tamsen Webster* “Change can only happen when the story behind it is stronger than the one that stands in its way.” – Tamsen Webster* “Little yeses, not big leaps of faith, are the foundation for transformational change.” – Tamsen Webster* “We have to start by seeing people as smart, capable, and good—before we ask anything of them.” – Tamsen WebsterCall to Action:Feeling inspired to make a lasting change? Be sure to pre-order Say What They Can't Unhear at LittleChangeBook.com and check out Tamsen's Message Design Institute launching soon at MessageDesignInstitute.com for more practical tools on transformational communication.Connect with Tamsen Webster:* Website: TamsenWebster.com* Pre-order Say What They Can't Unhear: LittleChangeBook.com This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In this insightful episode of the Sales Leadership Show, host Phil Gerbyshak sits down with Katie Smith, the founder of Wild Path Consulting and a fractional CMO, to explore the unconventional journey of guiding companies through growth and marketing challenges. Katie shares how her background as a wilderness guide informs her approach to business, emphasizing the importance of fun, authenticity, and adapting to change. Through engaging stories and practical insights, Katie explains how businesses can stay agile, maintain authenticity, and navigate the complexities of modern marketing.Key Takeaways:* Put Fun First: Katie emphasizes the importance of starting the day with something enjoyable and aligning work with fun to unlock productivity and creativity.* The Power of Authenticity: In a world full of marketing gimmicks and buzzwords, Katie advocates for telling the truth, even when it's imperfect, to build trust and lasting relationships.* Fractional CMO Advantage: Katie explains how the fractional CMO model provides growing companies with strategic marketing leadership at a fraction of the cost, helping them navigate periods of intense growth without the need for a full-time executive.Pull Quotes:* "When I put fun first, that's when the magic happens. Why are we working if we're not having fun?" – Katie Smith* "Authenticity means telling the truth, no matter what that looks like. If you talk about your imperfections, that builds trust." – Katie Smith* "As a fractional CMO, I help companies navigate their growth, not by being static, but by adapting to the environment around us and finding the best way forward." – Katie SmithConnect with Katie Smith:* Website: FollowTheWildPath.com* LinkedIn: Search "Katie Smith Wild Path Consulting"Listen above or enjoy the video. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In this episode of The Sales Leadership Show, Phil Gerbyshak is joined by two powerhouse leaders in the agency space—Jason Kramer, founder of Cultivize, and Drew McLellan, CEO of the Agency Management Institute. They dive deep into the strategies that agencies can use to grow, streamline their operations, and foster better client relationships. Both guests share their wisdom on the evolving landscape of digital marketing and sales, with actionable insights for agency owners looking to stay ahead of the curve.Key Topics Covered:* Building and Scaling Agencies:* Jason shares insights into how agencies can leverage marketing automation to enhance client engagement and grow their business.* Drew discusses the importance of operational efficiency and how agencies can better structure themselves to scale sustainably.* Client Retention and Relationships:* Both guests highlight the critical role of client relationships in sustaining long-term success, offering tips for creating deeper connections and trust.* Technology and Tools for Growth:* Jason emphasizes the importance of choosing the right technology stack and offers advice on how agencies can effectively integrate automation tools to drive growth.* Drew touches on the balance between using technology and maintaining a personal touch in client interactions.Listen in above or enjoy the video below. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In a recent episode of the Sales Leadership Show, Phil Gerbyshak interviewed Joseph Michelli, author of Customer Magic. Michelli shared valuable insights on customer service and leadership, emphasizing that the best advice he ever received was from his parents, who taught him that his purpose in life is to create value for others. This principle of service has shaped Michelli's career and philosophy, particularly in his latest book, Customer Magic.The book was inspired by a unique experience Michelli had with an Australian telecommunications company. Initially skeptical about their genuine commitment to customer service, Michelli was impressed by how this company prioritized customer experience in a traditionally transactional industry. This experience led him to use the company as a case study in his book, highlighting them as a "challenger" brand that successfully competed against industry giants by focusing on exceptional service.Michelli explains that the "magic" in Customer Magic refers to challenging the seemingly impossible. It's about finding ways to exceed customer expectations in environments where people often believe that going the extra mile isn't feasible. He stresses the importance of starting with a clear mission, identifying underserved markets, and aligning the entire organization behind this mission. By hiring the right people—those who are hungry, humble, and smart—companies can create a culture that fosters outstanding customer service.A key takeaway from the interview is the importance of hiring and training. Michelli discussed how the Australian company initially focused on hiring top-tier engineers but later realized that technical expertise alone wasn't enough. They needed employees who were also skilled in customer interaction. The company eventually shifted to hiring people who were not just technically proficient but also had the "customer service gene"—people who genuinely wanted to improve customers' lives.Another critical point Michelli made was about the necessity of simplifying processes for customers. He shared a staggering statistic: while 80% of companies believe they provide excellent customer service, only 8% of customers agree. This disconnect highlights the importance of not just having good intentions but also executing them effectively. Simplification and reducing customer effort are crucial for improving satisfaction.Michelli also introduced the concept of "freedom within boundaries," where business units operate independently but are measured against common performance indicators like net promoter score and revenue. This balance allows for creativity and autonomy while ensuring that all parts of the organization are aligned toward a common goal.The interview wrapped up with Michelli encouraging organizations to always be on the lookout for exceptional talent and to invest in their employees' development. He emphasized that creating a positive workplace culture and aligning employee growth with company goals are vital for long-term success. Michelli also advised companies to reflect on their unique strengths and the emotional impact they want to have on customers, suggesting that this introspection is the first step in creating a truly customer-centric organization.Get your copy of Customer Magic today.3 Great Quotes from Joseph Michelli* "Magic is challenging the seemingly impossible—it's about finding ways to create value for customers, even when others say it can't be done." — Joseph Michelli* "If we can align our mission with our employees' personal values, we create a culture where exceptional customer service becomes the norm." — Joseph Michelli* "Simplifying the customer experience and reducing friction is key. The more we can reduce complexity, the better we serve our customers." — Joseph Michelli This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In this episode of the Sales Leadership Show, host Phil Gerbyshak welcomed Jon MacDonald, the author of Behind the Click and a renowned expert in conversion rate optimization. The conversation centered around the critical importance of not just driving traffic to a website but ensuring that the traffic leads to meaningful conversions. Jon emphasized that understanding the customer's behavior and needs is the cornerstone of any successful optimization strategy.Jon shared valuable insights on how businesses can effectively use data to make informed decisions that enhance the user experience and drive higher conversion rates. He stressed the importance of moving beyond superficial metrics like clicks and focusing on deeper engagement metrics that truly reflect the effectiveness of a website or sales funnel.Pull Quotes:* "It's not just about getting traffic; it's about turning that traffic into conversions."* "Understanding your customer's behavior is the foundation of any successful optimization strategy."* "Data-driven decisions will always outperform gut instinct when it comes to improving the user experience."Throughout the interview, Jon highlighted how a well-optimized customer journey can significantly impact a company's bottom line. He provided practical advice for sales leaders looking to refine their approach to digital engagement, urging them to prioritize user experience and leverage data analytics to guide their decisions.Phil Gerbyshak concluded the episode by encouraging listeners to learn more about Jon MacDonald and his work at TheGood.com. For those interested in delving deeper into the strategies discussed, Jon's book Behind the Click is available at TheGood.com/BTC. Listeners can use the code BTC to receive 50% off the electronic version of the book. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In a recent episode of the Sales Leadership Show, host Phil Gerbyshak sat down with Donald C. Kelly, founder of TSE Sales Training, author of Sell It Like a Mango, and host of The Sales Evangelist podcast. The episode, titled "Enabling Sales," delved into the nuances of effective sales leadership and how leaders can create environments where their teams thrive. Donald shared his journey, key lessons from both good and bad leadership experiences, and practical advice on how to stand out in a crowded sales landscape.Learning from Good and Bad LeadersDonald C. Kelly begins the conversation by sharing a piece of advice that has stuck with him throughout his career: "Look at the good leaders that you had, look at the bad leaders that you had, and you can learn from both of them." This simple yet profound idea underscores the importance of observing and learning from all experiences, both positive and negative.Donald recounts an early experience with a bad leader who projected her anger and personal frustrations onto her team. This leader's inability to separate her personal issues from her professional responsibilities created a toxic work environment, leading to poor team performance and high turnover. Reflecting on this, Donald notes, "You're not going to stand up towards that level of performance if you feel that you're not cared for or your efforts don't matter.""You're not going to stand up towards that level of performance if you feel that you're not cared for or your efforts don't matter."On the flip side, Donald highlights the impact of good leadership. Great leaders, he explains, are those who have "been through the jungle before," know the path, and understand the process. They provide guidance, support, and patience, helping their teams navigate challenges with confidence."Great leaders know the path, they have a system, and they encourage and guide you through it with patience."The Importance of Process and PatienceA significant portion of the discussion centers around the idea that effective sales leadership is not just about pushing for results but about guiding the team through a proven process. Donald compares sales leadership to leading a group through a dense jungle. The leader's job is to cut through the brush, find the best paths, and ensure the team stays on course. He emphasizes that different team members may progress at different speeds, and a great leader recognizes this and remains patient."A leader who doesn't understand the process and gets impatient can create an unsuccessful environment," Donald warns. This is the crux of enabling sales: creating an environment where every team member, regardless of their pace, feels supported and knows that if they follow the process, they will eventually succeed."A leader who doesn't understand the process and gets impatient can create an unsuccessful environment."Standing Out in Sales: Sell It Like a MangoPhil and Donald also explore the concepts in Donald's book, Sell It Like a Mango. The title draws from Donald's childhood experience of selling mangoes in Jamaica, where he learned that success in sales often comes down to how you position yourself, not just the quality of the product.Donald shares a vivid memory of trying to sell mangoes from his front yard, only to find that he couldn't sell a single one. The lesson? It wasn't the mangoes that were the problem; it was the approach. "The mango that I had was the same exact mango that was probably the one downtown," he explains. The difference was in how and where he sold them. This experience taught Donald that in sales, it's often the seller, not the product, that makes the difference."It's often the seller, not the product, that makes the difference."This principle applies to B2B sales as well. Donald emphasizes the importance of creativity, positioning, and understanding your audience. He advises salespeople to "sell it in a creative way, sell it in a unique way, stand out from the others." By doing so, salespeople can differentiate themselves in a crowded market.Practical Tips for Sales SuccessThroughout the conversation, Donald offers a variety of practical tips for sales professionals looking to stand out and enable their own success:* Do the Opposite of What Everyone Else is Doing: Donald encourages salespeople to find creative ways to differentiate themselves. Whether it's through personalized LinkedIn engagement, sending recap emails, or using video messages, small, thoughtful actions can make a big difference.* Respect Time and Be Prepared: Being punctual and sending agendas before meetings are small but impactful ways to show respect for your client's time and stand out as a professional.* Leverage LinkedIn: Donald is a big proponent of using LinkedIn not just as a networking tool but as a platform for educating potential clients. He suggests posting relevant content regularly to establish authority and build connections with your ideal customer profile (ICP).* Engage in Genuine Conversations: Whether on LinkedIn or in person, genuine engagement is key. Donald advises salespeople to focus on building real connections rather than just trying to sell.* Be Patient and Trust the Process: Finally, Donald reiterates the importance of patience in the sales process. "If you continue to do the system, you're going to get to the end goal," he assures. Great leaders understand this and create an environment where their team can thrive at their own pace.Conclusion: Be an Educator, Not Just a SellerAs the episode wraps up, Phil and Donald discuss the importance of being an educator in sales. With 44% of executives discovering new products through social media, there is a huge opportunity for salespeople to stand out by providing valuable, educational content rather than just pushing for a sale.Donald sums it up perfectly: "Be an educator, not a seller." This approach not only builds trust but also positions the salesperson as an authority in their field, making it easier to build relationships and close deals."Be an educator, not a seller."For those looking to dive deeper into Donald's insights, his book Sell It Like a Mango and his podcast The Sales Evangelist offer a wealth of knowledge for anyone in sales, whether you're just starting out or looking to take your skills to the next level. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In a dynamic conversation between Phil Gerbyshak and Jenny Mitchell, we dive deep into the themes of leadership, ambition, and the unique challenges faced by women in the workplace. Jenny, editor and author of Embracing Ambition: Empowering Women to Step Out, Lead, and Be Seen, shares her journey, insights, and advice on how women can break free from societal norms and embrace their true potential.Jenny Mitchell is not just an author; she's an executive coach, podcaster, and founder of Chaver, a business dedicated to empowering women. In this conversation, Jenny reveals the lessons she's learned, the obstacles she's overcome, and the advice she gives to women striving to lead.Trusting Your Instincts and Defying Misplaced AdviceOne of the most striking moments in the conversation comes when Jenny reflects on some of the worst advice she ever received. Early in her career, she had an "inkling" that she wanted to be a leadership coach. However, when she shared this with a client, the response she received was disheartening. The client, who needed a fundraising coach, dismissed her aspirations by saying, "I could hire a million leadership coaches, but right now, I have a need for fundraising." This advice led Jenny to "turtle" for about five years, pushing her leadership ambitions aside.Reflecting on this, Jenny shares, "I really respected her and took it to heart. It put me back in my box, and that's the part I really regret." She explains how this misplaced advice kept her from pursuing her true passion for leadership coaching, a decision she wishes she had challenged sooner."I turtled for about five years... it put me back in my box, and that's the part I really regret."The Challenge of Ambition for WomenAnother key theme in Jenny's book and conversation is the concept of ambition, particularly how it is perceived differently for men and women. She discusses the societal challenges women face when they exhibit ambition, describing it as a "bad word" for women, loaded with negative connotations. She points out the conflict many women feel between nurturing and ambition, compassion and drive.Jenny eloquently states, "For women, there's this conflict between nurturing and ambition... they get stuck in this weird middle place where they're valued for their emotional labor but not for their drive to thrive in a business world.""For women, there's this conflict between nurturing and ambition... they get stuck in this weird middle place."She emphasizes that ambition should not be a dirty word for women, but rather a badge of honor that drives them toward their goals. Jenny argues that it's crucial to create environments where women can thrive without being judged for their ambition.Stepping Out and Being SeenThe conversation also delves into the practical steps women can take to step out of their comfort zones, be seen, and lead. Jenny highlights the importance of visibility and the courage it takes for women to be seen, especially in environments where they may not feel welcome or equal.She shares a personal anecdote about attending a conference with her boss, who encouraged her to sit beside a CEO. This experience was eye-opening for Jenny as it made her realize the importance of positioning herself in spaces of influence."Being seen is truly an act of faith and trust in themselves... believing you're worthy of sitting beside the CEO."Jenny encourages women to seize opportunities to be seen and to surround themselves with allies who support their journey. She also stresses the importance of mentorship and finding someone who can help them navigate these challenges.Leadership and Radical ResponsibilityAs the conversation winds down, Jenny and Phil discuss the concept of leadership, especially for women who may struggle with feelings of unworthiness. Jenny advocates for what she calls "radical responsibility" – the idea that individuals must take full ownership of their lives, choices, and careers.She emphasizes, "At the end of the day, you are responsible for yourself. Own it, own that you screwed up, and stop hedging between ‘I told you so' and living life to its fullest.""At the end of the day, you are responsible for yourself... stop hedging between ‘I told you so' and living life to its fullest."This radical responsibility, according to Jenny, is crucial for anyone looking to step into leadership roles and make a meaningful impact. It requires a shift from defensive living to one of opportunity and bold decision-making.Taking the First StepThe conversation concludes with Jenny offering actionable advice for women who want to begin their journey of stepping out, being seen, and leading. She emphasizes the importance of making the decision to change, no matter how small the first step might be. Whether it's waking up earlier, leaving the office on time, or reaching out to a trusted confidant, the journey begins with acknowledging your ambition and taking action.Phil echoes this sentiment, adding that being open to feedback and seeking support from others are crucial steps in this journey.For those looking to delve deeper into Jenny's insights, her book Embracing Ambition is available on Amazon. Her work at Chavender continues to inspire and empower women to embrace their leadership potential.In Jenny's words, "Acknowledging your ambition is really important. Make the decision, reach out to someone you trust, and be open to feedback. That's how you start stepping out, being seen, and leading." This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Welcome to another episode of the Sales Leadership Show! Today, we have a special guest, Richard Weylman, who will be sharing his insights on how to keep customers for life. Richard is the author of "100 Proven Ways to Acquire and Keep Clients for Life," released on March 12th. Join us as Richard discusses his proven path for permanent business success and shares invaluable advice from his extensive experience in consulting, coaching, and speaking.You can listen above, or read the show notes that follow.Who is Richard Weylman?Phil: Richard, welcome to the show! Let's start with a bit about you and your latest book. What's the best advice you've received in your career?Richard: Thanks, Phil. My book, 100 Proven Ways to Acquire and Keep Clients for Life, is designed to put businesses on a proven path to success. The best advice I ever got was from someone who said, "Richard, you see things from the consumer's point of view, you should market that." This advice has shaped my 30-year career in consulting and coaching. Conversely, the worst advice I received was that I could speak to anyone, anytime, anywhere, about anything. That experience taught me to focus on my strengths – understanding the consumer and turning insights into prescriptive tactics.The Importance of Consumer Perspective:Phil: Congratulations on your book, Richard! It's fantastic. Tell me, who gave you that pivotal advice 30 years ago?Richard: It was Howard Van Bortle, the dealer principal when I was the general sales manager at a Rolls-Royce dealership. He recognized my ability to see things from the consumer's perspective, which has been a cornerstone of my career.Building a Customer-Centric Business:Phil: How do you get in front of customers to ask the right questions?Richard: Through our consulting, speaking, and coaching engagements, I've had the privilege to talk to consumers across various industries. The key is to ask what turns them into delighted advocates and what merely satisfies them. It became clear that satisfaction isn't enough; we need to elevate the experience and build emotional engagement.Elevating the Customer Experience:Phil: What does it mean to "elevate the experience"?Richard: Elevating the experience means consistently demonstrating thoughtfulness, kindness, caring, and empathy. It's about humanizing and personalizing every interaction. These qualities turn satisfied customers into delighted advocates and brand ambassadors.Practical Steps to Elevate the Experience:Phil: Can you break down the practical steps to elevate the experience?Richard: Absolutely. Simple changes like how you sign your emails or addressing customers by their preferred name can make a big difference. Instead of "Best," use "Warm regards." Instead of "Feel free to call," say "Feel welcome to call." These small gestures show thoughtfulness and care.Staying in Touch with Customers:Phil: How do businesses stay in touch with customers effectively?Richard: Logging customer interactions in a CRM system is crucial. Celebrate anniversaries, send personalized messages, and make customers feel valued. For example, a doughnut shop in Sarasota sends annual texts to customers celebrating their loyalty. Real estate agents can send cakes with personalized messages to clients' workplaces, making them feel appreciated and remembered.The Power of Thoughtfulness:Phil: It's not about the cake or the doughnut but the thoughtfulness behind it, right?Richard: Exactly, Phil. It's the thoughtfulness, kindness, and empathy that make customers feel valued. These actions show that you care and help build long-term relationships.Implementing Customer-Centric Strategies:Phil: How do businesses implement these strategies effectively?Richard: Start with a 90-day plan, focusing on a few key changes. Assess where you are and set specific steps for improvement. Tools and templates from my book can help guide this process. It's about adopting a mindset of giving rather than getting.Mindset Shift for Success:Phil: How do we help businesses shift their mindset to prioritize customer-centric strategies?Richard: It's about realizing that by giving – whether it's thoughtful communication or personalized gestures – you build stronger relationships. Bob Burg, who wrote "The Go-Giver," emphasizes this point: giving leads to greater opportunities and success.Conclusion:Phil: Friends, if you want to keep customers for life, focus on thoughtfulness, care, kindness, and empathy. Richard's book, 100 Proven Ways to Acquire and Keep Clients for Life, is a must-read. You can find it at any bookstore or on Richard's website, richardweylman.com. Remember, implementing these strategies will transform your customer relationships and business success. You've read the notes, now watch the video below. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

IntroductionSales demos are crucial for closing deals, yet many sales reps struggle with them. In an insightful conversation with Mark Hunter, "The Sales Hunter," we explore why demos can be challenging and how to excel at them.A note from our sponsor: Check out Demostack by going to https://sponsr.is/demostack_phil and find out how Demostack can transform your entire demos operation!Why Demos MatterA sales demo is often the make-or-break moment in a sales process. It's the opportunity to showcase a product's value, address potential customer concerns, and differentiate from competitors. However, many reps fall short due to a lack of preparation, ineffective presentation skills, or an inability to connect the product's features to the customer's needs.Common Pitfalls* Overemphasis on Features: Reps often focus too much on the product's features rather than its benefits. Customers want to know how the product will solve their specific problems.* Lack of Customization: Demos should be tailored to the customer's unique situation. A generic demo fails to resonate.* Poor Questioning Skills: Effective demos require understanding the customer's pain points. This understanding comes from asking the right questions.* Technical Difficulties: Being unprepared for technical issues can derail a demo. Reps should be familiar with the demo environment and have contingency plans in place.Steps to Excellence* Preparation is Key: Understand the customer's business, industry, and specific challenges. Customize the demo to address these areas.* Focus on Benefits: Translate features into benefits that matter to the customer. Demonstrate how the product solves their problems and improves their situation.* Engage and Interact: Make the demo interactive. Ask questions, involve the customer, and encourage them to interact with the product.* Practice and Rehearse: Regular practice builds confidence and helps reps handle unexpected questions or issues smoothly.* Technical Readiness: Ensure all technical aspects are in place. Test the demo environment and have backup plans for potential issues.Final ThoughtsExcelling at sales demos requires a blend of preparation, understanding customer needs, and effective communication. By focusing on benefits, customizing the approach, and practicing diligently, sales reps can turn demos into powerful tools for closing deals. Mark Hunter's insights highlight that with the right strategies, any sales rep can master the art of the demo.Or watch the full video here: This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

The latest edition of The Innovator's Solution written by Clayton Christensen and with a foreword by Scott D. Anthony, explores how the Innovator's Solution persists.Guest: Scott Anthony, Professor at the Tuck School of Business, Dartmouth College, and author of the foreword to the re-released "The Innovator's Solution" by Clayton Christensen.Episode Key Points and Themes:Worst Advice Ever Received:Scott shares a humorous story from high school when his sister advised him to write a love letter to his crush. The plan backfired, partly due to poor writing and the indirect delivery method.Connection with Clayton Christensen:Scott was a student and close collaborator of Clayton Christensen at Harvard Business School.He co-authored a book with Christensen and worked at his consulting company for 20 years.Scott was asked to write the foreword for "The Innovator's Solution" after several others declined.Teaching Innovation at Dartmouth:Scott transitioned to teaching at Dartmouth and designed a course on leading disruptive change.He also teaches courses on horizon scanning and AI in consultative decision-making.The idea for teaching these courses came from his deep interest in applying Christensen's work and his research in system psychodynamics.Challenges of Disruptive Innovation:Despite understanding how to handle disruptive changes, large organizations still struggle due to human biases and blind spots. The persistence of these challenges led Scott to focus his teaching on navigating disruptive change.Innovation Paradoxes:Scott discussed various paradoxical practices essential for navigating disruptive change, such as "fail to succeed" and "pessimistic optimism." He emphasized the importance of acting before data is entirely clear, a practice he attributes to leaders like Colin Powell.Research and Reading:Scott stays updated by reading academic journals and applying insights to real-world cases.He shared an example of learning from long-lived firms and applying those insights to a case study he is working on.Personal Stories and Interests:Scott shared a personal story about attending a Red Sox game with his son and the significance of a baseball they received. His passion for baseball and family moments adds a personal touch to his professional life.Memorable Quotes:* "The pessimist sees the problem; the optimist creates the solution."* "Act when the data tells you not to."* "Slow is smooth, and smooth is fast."Last thoughts: Scott Anthony shared valuable insights on innovation, teaching, and personal anecdotes, highlighting the complexities and paradoxes of navigating disruptive change. His blend of professional expertise and personal stories made for an engaging and informative episode.Listen above, or watch and listen here on YouTube. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Today we are going to just "talk sales" with one of my mentors and friends, Alan Berg. And now a word from our sponsor: Check out DemoStack at https://sponsr.is/demostack_phil and find out how DemoStack can transform your demos operation! This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Episode SummaryIn this inspiring episode of The Happiness Practices, Phil Gerbyshak interviews Chad E. Foster, a motivational speaker and author of Blind Ambition. Chad shares his powerful journey of going blind at 21 and how it reshaped his perspective on happiness, success, and resilience. They discuss the importance of gratitude, overcoming challenges, and practical steps to cultivate resilience in everyday life.Key Takeaways* Gratitude Leads to Happiness: Chad emphasizes that happiness is a decision influenced by gratitude, not the other way around.* Overcoming Adversity: Chad's personal story of going blind at 21 and how it taught him the importance of gratitude and resilience.* Technological Innovation: Chad's development of a CRM solution for blind individuals, showcasing his ability to overcome barriers.* Resilience Formula: Chad outlines his five pillars of resilience: choose your response, tell yourself the right stories, visualize your greatness, get comfortable with discomfort, and take advantage of your disadvantages.* Authentic Leadership: Insights from Chad's experience at Harvard Business School and discovering his true north.Notable Quotes* "Happiness is a decision that you make every single day." - Chad E. Foster* "Gratitude informs your happiness." - Chad E. Foster* "Every perceived disadvantage offers us some advantage if we use it in the right context." - Chad E. FosterAdditional Resources* Book: Blind Ambition: How to Go from Victim to Visionary by Chad E. Foster* Website: Chad E. Foster This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Episode Summary: In this enlightening and entertaining episode, Phil chats with Jodi Wellman about how befriending the Grim Reaper can actually enhance our lives. Jodi shares her journey of studying death and mortality, explaining how acknowledging our finite existence can lead to living more intentionally and passionately. From discussing her master's studies in applied positive psychology to the concept of "YODO" (You Only Die Once), Jodi provides insightful and practical advice on how to live without regrets. The episode also delves into fun and engaging topics, such as Jodi's creative monthly Instagram calendars and her philosophy of living with urgency and joy. Phil and Jodi's dynamic conversation is filled with humor, wisdom, and actionable steps to help listeners embrace life fully.Key Points:* The concept of befriending the Grim Reaper to live more fully.* How studying death can lead to a more intentional and meaningful life.* The idea of "You Only Die Once" (YODO) and its implications for daily living.* Jodi's methods for helping people count their Mondays and make the most of their time.* Practical tips for overcoming fear and taking bold steps towards personal goals.Get a copy of You Only Die Once, find out how many Mondays you have left and so much more at https://fourthousandmondays.com Watch the video: This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Episode SummaryIn this insightful episode of The Happiness Practices, Phil Gerbyshak converses with Andy Lopata about the transformative impact of mentoring. Andy discusses his new book, co-authored with Dr. Ruth Gotian, and delves into the various types of mentoring, the importance of not being attached to outcomes, and practical strategies to foster effective mentoring relationships within organizations.Key Takeaways* Best Advice: Andy shares the valuable lesson of being "Not Attached to the Outcome" (NATO) to encourage risk-taking and innovation.* Types of Mentoring:* Traditional hierarchical mentoring* Reverse mentoring* Peer-to-peer mentoring* Informal mentoring* Difference Between Mentoring and Coaching: Mentoring involves sharing expertise and experience, while coaching focuses on guiding individuals to find solutions themselves.* Creating a Mentoring Culture: Advocacy at all levels, strategic planning, and integration into the organization's DNA are essential.* Mentorship Accessibility: Everyone, from junior employees to CEOs, can benefit from mentoring.Notable Quotes* "Mentoring is benefiting from the experience, expertise, insights, and perspectives of someone who has experience or expertise that you lack." - Andy Lopata* "You get a mentor when you're ready." - Andy Lopata* "Advocacy has to come at all levels, and the senior leadership team needs to support the mentoring program." - Andy LopataAdditional Resources* Book: The Financial Times Guide to Mentoring* Andy Lopata's Website:andylopata.com This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In this insightful episode of The Happiness Practices, Phil Gerbyshak interviews Dr. Romie Mushtaq, a neurologist and author of the USA Today bestselling book The Busy Brain Cure. Dr. Romie discusses the concept of the "busy brain," its impact on mental and physical health, and offers practical steps to reclaim focus, reduce anxiety, and improve sleep through her BrainSHIFT protocol.Key Takeaways* Understanding the Busy Brain: A busy brain is characterized by anxiety, ADHD, and insomnia, often due to chronic stress and neuroinflammation.* BrainSHIFT Protocol: S.H.I.F.T. stands for Sleep, Hormones, Inflammation, Food, and Technology. Each component addresses a critical area affecting brain health.* Digital Detox: Limiting digital device use, especially before bedtime, can significantly improve sleep and reduce anxiety.* Brain Pause: Incorporating brain pauses, such as using binaural beats for focus, helps manage stress and enhance productivity.* Project EVO: A study demonstrating the effectiveness of digital detox in reducing anxiety and improving well-being among corporate leaders.Notable Quotes* "Happiness is stopping to celebrate all the wins along the way with some really amazing comfort food." - Dr. Romie Mushtaq* "Busy brain is due to a specific pattern of neuroinflammation in the brain that affects your entire biological clock." - Dr. Romie Mushtaq* "Digital detox before bedtime can be more effective than anti-anxiety medications." - Dr. Romie MushtaqAdditional Resources* Book: The Busy Brain Cure: The Eight-Week Plan to Find Focus, Tame Anxiety, and Sleep Again by Dr. Romie Mushtaq* Quiz: Busy Brain Cure Quiz* Website:Dr. Romie This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Episode SummaryIn this episode of The Happiness Practices, host Phil Gerbyshak engages in a deep and insightful conversation with Catherine Morgan, the author of This Isn't Working!. Together, they explore the complexities of happiness, the epidemic of loneliness, and practical strategies to find joy in everyday life. From the importance of community to actionable happiness hacks, this episode is filled with valuable takeaways to help listeners cultivate a more content and joyful life.Key Takeaways* Happiness vs. Contentment: Catherine Morgan discusses the fleeting nature of happiness and emphasizes the importance of aiming for contentment, which is more sustainable.* The Epidemic of Loneliness: They highlight the rising issue of loneliness and its tangible effects on health, comparing its impact to smoking 15 cigarettes a day.* Practical Strategies: The conversation includes practical strategies to improve mental well-being, such as moving your body, practicing gratitude, and being present in the moment.Timestamps* [00:00] - Introduction to the Happy AF Show and today's guest, Catherine Morgan.* [02:15] - Phil and Catherine discuss the concept of happiness as a North Star and its external nature.* [05:00] - The importance of contentment and finding sustainable paths to it.* [07:45] - Analysis of Elmo's viral tweet and the societal outpouring it triggered.* [10:30] - Discussion on the mental health crisis and statistics from the CDC.* [13:20] - Catherine's perspective on finding safe spaces and the importance of authentic conversations.* [17:00] - The impact of loneliness and how community can mitigate it.* [21:30] - Practical tips for offering help and being specific about support.* [25:00] - Happiness hacks: Moving your body, gratitude practices, and mindfulness.* [30:45] - The importance of being present and creating small moments of joy.* [34:00] - Catherine's final tips from her book This Isn't Working! and how to start finding joy now.Pull Quotes"Happiness to me is a good North Star, but the issue with happiness is it seems to be externally directed... Contentment is maybe more sustainable." — Catherine Morgan"Loneliness has a tangible, trackable effect on our health... It's equivalent to smoking 15 cigarettes a day." — Catherine Morgan"If you're starting to spiral, stop, drop, and find what you're grateful for. It doesn't matter what it is, just snap out of that spiraling." — Catherine Morgan"Joy is always here if you clear off the debris on top. Even in the middle of all our human messiness, if you look for joy, you will likely find more happiness." — Catherine MorganResources Mentioned* Catherine Morgan's Book: This Isn't Working!* Catherine Morgan's Website: Point A to Point B Transitions This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In this engaging episode of "The Cult of Overachievement," Phil Gerbyshak sits down with Matt Zemon to delve into the transformative potential of psychedelics and how they can impact one's journey to happiness and fulfillment. Matt, an advocate for psychedelics and the author of "Psychedelics for Everyone," shares his personal experiences and the scientific underpinnings of these substances. Here's a summary of their insightful discussion, punctuated with memorable quotes from Matt.The Road to HappinessMatt opens the conversation with his definition of happiness: "Happiness is feeling comfortable with who I am and where I'm going." This sentiment resonates deeply with Phil, who acknowledges the importance of self-acceptance and direction in life. Matt explains that his journey to this state of contentment wasn't straightforward. "I think I've spent a lot of time in my life not really being comfortable with who I am and just providing," he confesses, illustrating how his prior achievements, while impressive, didn't bring true satisfaction.The Catalyst: A Psychedelic ExperienceMatt's transition towards a happier life began in 2019 with a psychedelic experience involving magic mushrooms (psilocybin). He describes a profound six-hour session where he reconnected with his mother and felt an overwhelming sense of safety and love. This moment was a stark contrast to his everyday feelings. "I realized I felt incredibly safe and loved in that moment and then realized, wait a minute, I don't feel incredibly safe and loved in my everyday life," he recounts. This realization spurred an exploration of psychedelics under the guidance of spiritual leaders and medical professionals, ultimately leading to a broader understanding of self-worth and love.From Personal Experience to Public AdvocacyThis transformative journey inspired Matt to curate and edit his book, "Psychedelics for Everyone." His aim was to compile scientific and personal insights on psychedelics to educate a wider audience. He returned to school to obtain a master's degree in Psychology and Neuroscience, ensuring that his book was grounded in scientific literature. "I went to people who were smarter than me about different topics and asked them to contribute to this book," he explains. The book offers a comprehensive overview of various psychedelics, their legal and ethical ramifications, and practical information for those interested in exploring these substances.Challenging the Overachievement MentalityPhil and Matt explore the concept of overachievement, questioning whether psychedelics can help individuals achieve more. Matt believes that psychedelics meet people where they are, facilitating a journey within that can lead to significant personal growth. "I think what's powerful about these medicines is that it meets people wherever they are," he says. Rather than driving traditional metrics of success like sales or accolades, psychedelics encourage a broader view of achievement—one focused on living a full, balanced life.The Science Behind PsychedelicsMatt outlines the scientific mechanisms by which psychedelics affect the brain. These substances quiet the default mode network, reducing the inner narrative that often fuels anxiety and self-doubt. "The first thing it's going to do is it's going to quiet down your default mode network," Matt explains. This leads to increased neuroplasticity, allowing the brain to form new connections and facilitating a period of rapid learning and personal growth. Additionally, many users report profound spiritual experiences, gaining a deeper understanding of their place in the world.Practical Considerations and AccessibilityAccessing psychedelics in a responsible manner is crucial. Matt outlines three primary ways people can access these substances: medical models, decriminalization movements, and psychedelic churches. Each path has its own advantages and challenges, from cost considerations to the level of support provided during the experience. He emphasizes the importance of preparation and integration, suggesting resources like his book "Beyond the Trip" for those embarking on their psychedelic journey.Final ThoughtsAs the episode concludes, Matt encourages listeners who are curious about psychedelics to explore these tools with an open mind. "If you're still listening to this podcast or this stream and now you're 30 minutes in, my instinct is you're looking for permission," he observes. He reassures listeners that they are not alone and offers his support through his website, inviting them to book a call for personalized guidance.Pull Quotes1. "Happiness is feeling comfortable with who I am and where I'm going."2. "I realized I felt incredibly safe and loved in that moment and then realized, wait a minute, I don't feel incredibly safe and loved in my everyday life."3. "I think what's powerful about these medicines is that it meets people wherever they are."4. "The first thing it's going to do is it's going to quiet down your default mode network."5. "If you're still listening to this podcast or this stream and now you're 30 minutes in, my instinct is you're looking for permission."For more information, resources, and to explore Matt's work, visit his website at MattZemon.com. Here, you can find guides on microdosing, details on his books, and ways to connect with him for further discussion on psychedelics and their potential benefits. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Episode Overview:In this insightful episode of the Happy AF Show, host Phil Gerbyshak welcomes Bernie Borges, the host of the Midlife Fulfilled podcast. Bernie shares his journey from a marketing entrepreneur to focusing on midlife fulfillment, highlighting the distinction between happiness and fulfillment. They delve into the five pillars of fulfillment and explore how midlife is a season of its own, filled with opportunities and challenges.Key Discussion Points:1. Introduction to Midlife Fulfilled Podcast: - Bernie Borges discusses his motivation for creating the Midlife Fulfilled podcast, emphasizing the need for content that addresses midlife fulfillment, particularly for men.2. Happiness vs. Fulfillment: - Bernie explains the difference between happiness and fulfillment, noting that while happiness is fleeting, fulfillment is deep and enduring.3. The Five Pillars of Fulfillment: - Health, Fitness, Career, Relationships, and Legacy are identified as key areas to achieve fulfillment. Bernie shares insights from his interviews and personal experiences on navigating these pillars.4. Challenges and Strategies: - The conversation covers the difficulties of maintaining fulfillment in various aspects of life, particularly legacy, and offers strategies to overcome these challenges.5. Redefining Midlife: - Bernie redefines midlife beyond the traditional 40-60 age range, proposing that it starts in the 30s when adulting responsibilities begin and continues until the end of life.Pull Quotes:1. “Happiness is a fleeting moment... Fulfillment, Phil, is soul deep. It is immutable.” 2. “Legacy is the hardest one... because it is something we think about in midlife.”3. “If you're 80% fulfilled, you're doing great.”4. “Life is complex... put the pressure on yourself across the Five Pillars.”Final Thoughts:Bernie Borges leaves listeners with the advice to evaluate their lives across the five pillars, providing clarity and focus. His message encourages embracing the complexities of midlife with a balanced approach to fulfillment.Resources:- Visit Midlife Fulfilled for more insights and the midlife career checklist.Tune in to this episode for an engaging discussion on finding deep and lasting fulfillment in midlife! This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In an enlightening conversation with speaker and author Justin Jones-Fosu, Phil Gerbyshak delved into the themes and insights from Justin's latest book, I Respectfully Disagree: How to Have Difficult Conversations in a Divided World. The book serves as a timely manual for navigating the complexities of dialogue in our often polarized society. During the discussion, Justin shared several key points that underscore the importance of respectful disagreement and the pursuit of meaningfulness over mere happiness in our interactions.Justin began by explaining his unique definition of happiness: "I define happiness as actually meaningfulness. There are certain things in our lives that may not bring a smile or a great sense of excitement but are worth it because we realize the power of what we're doing." This perspective sets the tone for his approach to engaging in difficult conversations, emphasizing that the value lies not in the immediate gratification but in the meaningful outcomes of our efforts.When asked about the essence of respectful disagreement, Justin outlined the subtleties that distinguish it from disrespectful exchanges: "In our research, we initially set out to help people move from disrespectful disagreement — which often involves name-calling — to respectful disagreement, which values the humanity of people." He stressed the importance of still honoring humanity, even when ideologies clash, suggesting that "I can vitally disagree with your ideology and yet still passionately pursue your humanity."One of the novel concepts Justin introduces in his book is the idea of "disrespectful agreement," which occurs when people superficially agree in the moment but privately dissent or fail to express their true feelings due to power differentials or societal expectations. This form of agreement can be just as damaging as disrespectful disagreement because it undermines genuine understanding and respect.Justin also critiqued the notion of minimal respect, using a playful disagreement with Aretha Franklin's famous line from her song "Respect": "In our society, we don't need just a little bit of respect; we need a whole lot of it. It's not about a little bit of respect right now; it's about a whole lot of it."Another poignant insight from Justin revolved around the concept that "How you see is what you get." He explained, "It's not about what you see; it's how you see. How you engage with the person, how you think of the person, dramatically influences the interaction." He highlighted a 1968 study where teachers treated students they believed were more gifted differently, which significantly affected those students' performance, illustrating how perceptions can alter realities.To cultivate the kind of self-awareness and perspective needed for respectful disagreement, Justin suggests challenging one's own views and continuously learning: "Put yourself in positions of learning constantly... Challenge your perspective as the first pillar of bridging divides."Phil and Justin's conversation not only highlighted the vital strategies for fostering respectful discourse but also showcased the deep need for a shift in how we approach disagreements in every sphere of our lives—from personal relationships to professional environments. As the book I Respectfully Disagree rolls out, it invites readers to embark on a journey of transformation, learning to engage in disagreements not just respectfully but meaningfully, ultimately cultivating a more understanding and cohesive society. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In the latest captivating episode of "The Happiness Practices" podcast, host Phil Gerbyshak engages in a deep and insightful conversation with Ryan Hopkins, author of the influential book, "52 Weeks of Well-Being." This episode, dedicated to exploring practical ways to enhance personal happiness, offers listeners a treasure trove of wisdom and actionable advice.Core Themes Discussed:* Understanding Happiness: Ryan Hopkins kicks off the discussion by emphasizing the holistic nature of happiness. He explains that true contentment isn't just about fleeting moments of joy but about cultivating a sustainable environment where happiness can thrive through mindful practices.* Weekly Well-Being Insights: Delving into the core concept of his book, Ryan shares how breaking down well-being practices into weekly activities can help individuals build resilience and maintain a positive outlook on life. Each week focuses on a different aspect of well-being, encouraging gradual and sustained personal growth.* Practical Happiness Tools: Throughout the episode, both Ryan and Phil discuss various tools and techniques that listeners can adopt. For example, they explore mindfulness practices, the importance of gratitude, and the role of physical activity in boosting mental health.* The Role of Community in Personal Happiness: An interesting part of the conversation revolves around the influence of community and relationships on one's well-being. Ryan stresses that connections with others play a crucial role in our happiness and how nurturing these connections can lead to profound joy and fulfillment.* Personal Stories of Transformation: Adding a personal touch to the episode, Ryan shares stories from individuals who have successfully integrated his 52-week plan into their lives, illustrating the profound impact that deliberate practice can have on one's overall happiness.Key Takeaways:* Happiness is a multifaceted experience that demands proactive engagement in practices that nurture emotional, mental, and physical well-being.* Simple, consistent actions, when performed over time, can lead to significant improvements in overall happiness.* Community and social connections are foundational to building and sustaining joy.Quotes from Ryan:* "Happiness isn't just a feeling; it's a skill that you build day by day through intentional actions." - Ryan Hopkins* "Each week of your life can be a step towards a greater, more vibrant version of you." - Ryan Hopkins* "True joy comes not just from what we do for ourselves, but how we connect with others." - Ryan HopkinsListen above or enjoy the YouTube video below. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In the latest episode of the Sales Leadership Show, titled "Built to Beat Chaos," host Phil Gerbyshak explores the profound insights of Gary Harpst on harnessing chaos as a catalyst for personal and organizational growth. Harpst, a seasoned CEO with five decades of leadership experience and an author inspired by biblical wisdom, shares invaluable perspectives on leading oneself and others through the tumult of life and business."Recognize that you are built to beat chaos."At the onset, Harpst shares the transformative advice that shaped his career and led to his latest book. He explains, "The best advice I ever got was to recognize that I am built to beat chaos. So many times, I've felt like a victim of chaos, and it turns out we're not intended to be victims, but victors." This mindset shift from victimhood to victory is central to his philosophy and serves as a cornerstone for his teachings on leadership."Chaos is not an enemy, it's just a set of circumstances which you need to figure out what your purpose is."During the conversation, Harpst challenges the conventional perception of chaos as inherently negative. "Chaos, if you really go back to the first time it's discussed in scripture, is just raw material from which we can build things," he states. This redefinition encourages leaders to view chaotic situations as opportunities filled with potential, waiting to be shaped by a clear and purpose-driven approach."The symptom of this sense of being closed in by chaos is a sign to think a little more about your purpose."Harpst emphasizes the critical relationship between chaos and purpose. He advises that feeling overwhelmed by chaos should act as a cue to refocus and clarify one's purpose. This clarity allows individuals to prioritize actions and manage chaos effectively, turning overwhelming situations into structured, actionable plans.Throughout the episode, Harpst provides practical advice for leaders facing chaotic environments. He illustrates this with a real-world example from a healthcare provider on the south side of Chicago during the COVID-19 pandemic. Overwhelmed by an influx of service requests, the organization needed to prioritize effectively. Harpst advised them to focus singularly on improving their response rate to incoming calls, which helped reduce the chaos and clarified the demand.Leadership, according to Harpst, starts from within. It involves aligning one's desires, reason, and actions to navigate and order one's internal chaos before effectively leading others. He elaborates on the biblical perspective of being designed to overcome chaos, likening leadership to cooking a meal or building a house—both processes that transform a set of diverse components into a coherent and purposeful whole.In Conclusion: Gary Harpst's insights on "Built to Beat Chaos" reveal a profound understanding of leadership as a dynamic interplay between internal clarity and external challenges. By reframing chaos as an opportunity and emphasizing the importance of purpose, Harpst not only provides a blueprint for personal growth but also enhances organizational resilience and effectiveness. His biblical inspirations serve as a foundation for a leadership style that is both transformative and deeply human-centric, advocating for a leadership that nurtures both individual and collective growth in facing the inevitable chaos of life. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Marsha Acker, the CEO of Team Catapult and the author of "Builder Model for Leading Change," shares her insights on the essential elements of leadership and personal growth in a recent podcast episode. With an engaging and thoughtful dialogue, Aker discusses the significance of empathy, self-awareness, and structured self-reflection in fostering positive changes both in personal life and within organizations.Understanding Happiness and LeadershipFor Acker, happiness comprises simple yet profound elements: a warm cup of coffee, a beautiful sunrise, and a serene blue waterscape. Her definition extends into her professional philosophy, where happiness influences leadership styles and organizational change. Acker emphasizes the importance of understanding personal and behavioral models as foundational aspects of effective leadership. She advocates for leaders to develop a consistent self-awareness that informs their interactions and decision-making processes.Empathy in LeadershipThe role of empathy stands out prominently in Acker's discussion. She highlights how the current lack of empathy in many professional and social interactions can hinder meaningful communication and progress. Acker's approach involves recognizing differences and finding ways to empathically engage with others, especially in challenging workplace dynamics.Dealing with Change and Setting BoundariesNavigating change is a central theme of Acker's book and her professional coaching practices. She introduces concepts from David Kerr's structural dynamics theory, emphasizing the importance of maintaining a "center of gravity" through one's leadership model, behavior, and life philosophy. Acker encourages leaders to establish clear personal boundaries to prevent work from overwhelming other aspects of life. She stresses the significance of starting each day with intention and space, allowing for a more controlled and positive impact on daily activities.Tactics for New and Established LeadersAcker provides practical advice for both new and established leaders. She suggests the use of journaling to reflect on interactions and experiences to better understand personal reactions and the dynamics of high-stakes situations. By recognizing when stakes are rising, leaders can more effectively manage their responses and engage in more constructive dialogues.Acker also touched upon the importance of navigating high-stakes situations without escalating tensions. She advises leaders to ask reflective questions and encourage open dialogue to better understand and address underlying issues in high-pressure scenarios.Final Thoughts and ResourcesMarsha Acker's insights offer a roadmap for leaders aiming to enhance their efficacy through self-awareness, empathy, and proactive change management. Her strategies are designed to help leaders foster environments where creativity, productivity, and positivity are at the forefront. For those interested in deeper exploration, Acker's book and the additional resources at Team Catapult provide valuable guidance for personal and professional growth.Through her work, Acker demonstrates a profound understanding of the complexities of leadership and the transformative power of adopting a model that values empathy, clarity, and personal integrity.Enjoy the episode above or watch the video below. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In this insightful episode of the Sales Leadership Show, Phil Gerbyshak sits down with David Krieger, the Founder and CEO of Sales Roads, to unravel the complexities and advantages of outsourcing sales teams. With over 17 years of experience under his belt, Krieger brings a wealth of knowledge and practical advice for sales leaders pondering whether outsourcing is the right move for their business.Key Takeaways:* Entrepreneurship and Risk-Taking: Krieger shares his journey from business school to founding Sales Roads, emphasizing the value of taking risks early in one's career. Entrepreneurship is dubbed a "young person's game," but the lessons it teaches are timeless and invaluable for anyone in the sales domain.* The Rise of Remote Sales Teams: Long before the pandemic made remote work commonplace, Sales Roads embraced a distributed model. Krieger discusses the importance of creating replicable processes, rigorous training, and a metrics-based management system to harness top sales talent across the nation.* Hiring Practices for SDRs: Sales Roads focuses on hiring sales development representatives (SDRs) later in their careers who view sales as a professional discipline rather than a stepping stone. Krieger highlights the significance of experience, track record, and a passion for sales in building a successful SDR team.* Training and Mindset: A comprehensive training program that goes beyond just skills and processes, focusing on mindset, motivation, and resilience, is crucial for the success of SDRs, especially in the context of remote work.* Outsourcing Considerations: Businesses looking to outsource their sales team need to have a clear understanding of their goals, ideal customer profile, and the metrics that will define success. Outsourcing can provide a structured and scalable way to achieve sales objectives, especially for companies at different stages of growth.Featured Pull Quotes:* "Entrepreneurship is a young person's game, but the rewards are ageless." - David Krieger* "In sales, your mindset and how you engage with prospects can make or break your success." - David Krieger* "Outsourcing isn't just about saving costs; it's about investing in a structured process and expertise to scale your sales efforts effectively." - David KriegerEpisode Summary:This episode delves into the nuanced decision-making process behind outsourcing sales teams. David Krieger, leveraging his extensive experience in sales and remote team management, discusses the foundational aspects of building a robust sales team, from hiring and training to mindset and resilience. The conversation explores how Sales Roads has pioneered remote sales team management and how other companies can adopt similar strategies to optimize their sales operations. Whether you're a startup contemplating your first sales hire or a seasoned enterprise looking to scale, this episode offers actionable insights and practical advice on navigating the challenges and opportunities of outsourcing your sales team.Resources and Links:* Visit Sales Roads: Website* Connect with David Krieger on LinkedIn* Explore further reading: "How to Win Friends and Influence People" by Dale Carnegie and "The Obstacle Is the Way" by Ryan HolidayAbout the Guest:David Krieger is the Founder and CEO of Sales Roads, a leading B2B appointment setting and sales outsourcing company. With over 17 years of experience in sales and leadership, David has built Sales Roads into a powerhouse of sales talent and innovation, focusing on creating value for clients through outsourced sales solutions.Tune into the Sales Leadership Show for more episodes on transforming sales strategies, leadership insights, and actionable tips from industry experts. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In this engaging episode of "The Happiness Practices” host Phil Gerbyshak delves into the world of decluttering and organization with expert Andrew Mellen. Andrew, known for his Wall Street Journal bestselling book on organization, shares invaluable insights on how simplifying your surroundings can lead to a happier, more stress-free life in a conversation called. “Happiness is Organization.” Here are some of the highlights and pull quotes from the conversation, crafted to give you a taste of this enlightening discussion.Show Notes:Introduction to Organization: Andrew begins by emphasizing the profound simplicity and happiness found in knowing the exact locations of everyday items like keys, phones, and bags. This foundational step prevents the all-too-common scramble that wastes time and energy.The Organizational Triangle: Andrew introduces listeners to his organizational philosophy: one home for everything, like with like, and something in, something out. This approach not only simplifies finding items but also maintains order by ensuring everything has its designated place.The Psychology of Organization: Delving deeper, Andrew explains why organization goes beyond physical spaces. It's about making life easier and reducing mental clutter, allowing for more focused, meaningful engagement with our daily lives.External Motivation, Accountability, and Objectivity: Andrew stresses the importance of these three elements in achieving any form of success, including organization. Whether it's through hiring a coach or seeking external feedback, these factors are crucial for improvement and growth.The Spring Refresh Playbook: Highlighting his innovative approach to decluttering, Andrew introduces the Spring Refresh Playbook, part of his broader De-Stress Your Mess Challenge. This initiative encourages participants to tackle clutter with guided actions, aiming for a rejuvenated living space. (Note: This is an affiliate link. I get about a dollar if you use it and sign up).Getting Started with Decluttering: For many, the hardest part is beginning. Andrew advises starting small or tackling a significant area for immediate impact. The key is progress, not perfection, and even small steps can lead to significant changes.The Impact of Clutter on Happiness: Andrew and Phil discuss how clutter represents more than just physical items; it often holds emotional baggage or procrastination. Addressing clutter can lead to a clearer mind and a more joyous existence.Final Thoughts from Andrew: Organization isn't just about a tidy home; it's about creating a life that allows for happiness and fulfillment. Andrew's parting advice is to embrace organization not as a chore but as a pathway to a better life.Pull Quotes from Andrew Mellen:1. "Happiness is knowing where your keys, your phone, and your bag always are. It's that simple."2. "The organizational triangle—'one home for everything, like with like, something in, something out'—is how we stay organized and reclaim our time and peace of mind."3. "Why spend any time remembering something you can easily assign a home for? Simplify your life; simplify your mind."Final Thoughts from Phil:Andrew Mellen's insights into "Happiness is Organization" serve as a powerful reminder of the deep connection between our physical spaces and our mental well-being. By adopting even a few of Andrew's strategies, listeners can embark on a transformative journey toward a more organized, peaceful, and happy life.Happiness Practices with Phil Gerbyshak is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Welcome to a dynamic episode of the Sales Leadership Show, where we dive into the intricacies of mastering call reviews with the founder of The Sales Doctor, Chet Lovegren. In this episode, Chet shares his insights on improving sales teams' performance through effective call analysis and coaching.Episode Highlights- Introduction to Chet Lovegren: Chet introduces himself and his mission at The Sales Doctor, emphasizing a diagnostic and prescriptive approach to enhancing revenue health for sales teams.- The Importance of Stretching... and Preparation: A unique start, Chet shares the worst advice he ever received – not needing to stretch before a workout. This anecdote cleverly transitions into the importance of preparation, not just physically, but in sales practices too.- Mastering Call Reviews: Phil and Chet pivot to the core topic, emphasizing the critical role call reviews play in a salesperson's development. Chet strongly advocates for sales professionals to listen to their own calls, drawing parallels with the meticulous preparation seen in professional athletes like Peyton Manning.- The Role of Sales Leaders: The conversation takes a deeper look at the responsibilities of sales leaders in facilitating call reviews. Chet stresses that effective leadership involves not just assigning tasks but actively coaching and providing strategic direction.- Practical Advice for Sales Reps and Leaders: Listeners get a treasure trove of actionable insights on how sales reps can self-review and improve from their calls, and how leaders can structure their coaching efforts to foster a culture of continuous improvement.- Leveraging Technology for Call Reviews: Chet highlights modern tools that can assist in call reviews, such as call transcription and analysis software, and how these can be utilized to gain deeper insights into call performance.- Time Management and Efficiency: Both Phil and Chet discuss strategies for making efficient use of time when reviewing calls, suggesting even listening at increased speeds or focusing on specific segments of calls for review.- The Impact of Coaching on Sales Teams: Chet shares impressive outcomes from teams that adopt a structured approach to call reviews and coaching, noting significant improvements in team performance and individual development.- Staying Sharp and Continuous Learning: Near the end, Chet shares his sources of inspiration and learning, including leveraging social media platforms for educational content and the importance of having a personal advisory board.About Chet LovegrenChet Lovegren is the founder of The Sales Doctor, a consultancy dedicated to diagnosing and treating revenue health issues for sales teams. With a background in sales leadership and a passion for coaching, Chet brings a wealth of knowledge and experience to the table.Connect with ChetTo learn more about Chet Lovegren and The Sales Doctor, visit The Sales Doctor or connect with Chet on LinkedIn.Powerful Quotes from Chet Lovegren* "One of the big differences I think between a Hall of Fame quarterback like Peyton Manning and someone who just floats around the league is film review. The best sellers are the same way."* "You need to take time to make time. If you're not reviewing your own calls, you're missing a huge opportunity to improve."* "Are you someone who waits until your boss wants to walk through a discovery call or a cold call review with you, or are you an individual that wants to go see what you did and you're okay with listening to your own voice and seeing the parts where you messed up and figuring out how can I better that part?"* "Being a head coach is so stressful because you work 80 hours a week, probably spend 30 hours a week just watching film. It's maniacal to think that there are sales leaders who actually think call review is always like the last thing on someone's list."* "Good people that inherently want to do good want to be coached. They want to know how to do the job better... Most leaders don't want to take that onus, but those who do see significant improvements in their team's performance." This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Turning around an underperforming sales team is a crucial challenge many sales leaders face. In a recent conversation with Morgan Rabas, an experienced sales leader with nearly a decade of expertise, valuable insights were shared on navigating this daunting task. This article distills the essence of that conversation into actionable advice and highlights some of Morgan's most impactful quotes, offering a roadmap for sales leaders looking to elevate their teams.Embrace Empathy and PerspectiveOne of the most resonant pieces of advice Morgan shared was about the importance of empathy and perspective. "No one cares as much as you," Rabas reflected, emphasizing the need for sales leaders to never take things personally and to always strive to understand the other person's viewpoint. This principle isn't just about navigating personal challenges; it's about influencing and aligning with others' priorities to drive engagement and care."Let me put myself in the other person's shoes and understand where they're coming from, and then how can I influence their perspective or even how can I get them to care a little bit more?" - Morgan RabasAligning Priorities for Mutual BenefitAligning what's important to you with what's crucial for your customers or team members is key to making them care more. Rabas highlights the effectiveness of solving or easing one of the top three issues for someone else, thereby fostering a mutual caring relationship. This approach is pivotal both in dealing with customers and in motivating sales teams."By aligning what's important to you with what's important to them, they're going to care a lot more." - Morgan RabasIdentify and Leverage StrengthsA significant part of turning around an underperforming team involves identifying not just the weaknesses but also the strengths within the team. "Even in some of the most underperforming teams I've seen, there's always something good," Rabas notes, emphasizing the importance of capitalizing on these positive aspects to foster quick wins and boost morale."Being able to capitalize on that early on and get a quick win... helps." - Morgan RabasCommunication and ClarityClarity and communication are the bedrock of effectively managing and turning around sales teams. Setting clear expectations, according to Rabas, involves bridging the gap between the team's needs and the business objectives. A transparent approach ensures that everyone is on the same page, thereby aligning efforts towards common goals."Making sure that it's clear for every different communication style on how to get there." - Morgan RabasAddressing UnderperformanceIdentifying the root causes of underperformance and taking actionable steps towards remediation is critical. Rabas advises focusing on one issue at a time and seeking solutions that align with both team and business goals. Whether it's through adjusting targets, enhancing training, or reallocating resources, the goal is to make incremental changes that yield significant impacts over time."Pick one thing that you're going to do today...to take a step in the right direction and turn that progress into reality." - Morgan RabasWrap UpTurning around an underperforming sales team is no small feat. However, through empathy, alignment of priorities, leveraging strengths, clear communication, and focused action on underperformance, sales leaders can drive their teams towards success. Morgan Rabas's insights provide a valuable framework for tackling this challenge, emphasizing the power of understanding, patience, and strategic action in fostering a high-performing sales environment. As sales leaders, focusing on these key areas can make a substantial difference in not only reversing underperformance but also in building a resilient, motivated, and successful sales team. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In the world of sales and personal development, few voices carry as much authentic wisdom and practical advice as Coach Dan Gordon. Phil Gerbyshak, a renowned speaker, trainer, and consultant, recently sat down with Gordon for a conversation that spanned the gamut of sales techniques, personal growth, and the transformative power of embracing discomfort. This article delves into the core tenets of Gordon's philosophy, punctuated by insightful pull quotes that encapsulate his approach to sales and life.Embracing Effectiveness in SalesGordon begins with a powerful statement that redefines the goal of a salesperson. "It doesn't matter if you're a good salesperson or a bad salesperson. Be an effective salesperson," he advises. This means leaving a lasting impact on your prospects, ensuring they continue to reflect on your conversation long after it's ended. It's not merely about closing a deal but about significantly affecting the people you interact with.The Human Condition and SalesA critical insight Gordon shares is derived from his extensive experience teaching personal development courses, "I learned about the human condition, how human beings make choices, and the reasons that we do the things that we do." This understanding of human psychology is not just applicable to personal development but is intrinsically linked to sales. Viewing humans as systems, Gordon emphasizes the importance of effectiveness over impressiveness, whether in teaching or selling.The Journey to "No Douchebag Selling"Gordon's journey from a shy, overweight teenager to a leading figure in sales and personal development is nothing short of inspiring. "I thought I gotta do something that's gonna radically shift my world," Gordon recounts, highlighting the pivotal moment that set him on his path. This journey led to his philosophy of "no douchebag selling," an approach that emphasizes service over pushiness, and authenticity over manipulation.Personal Development and Sales: Two Sides of the Same CoinFor Gordon, personal development and sales are fundamentally interconnected. "Anything that you struggle with...shows up in a sales interaction," he notes, suggesting that the skills developed in one area are directly applicable to the other. This holistic approach challenges the conventional separation of personal and professional growth, arguing that improvement in one inevitably benefits the other.The Power of DiscomfortPerhaps the most poignant aspect of Gordon's philosophy is his embrace of discomfort. "Seek discomfort," he advises, suggesting that it's in these moments of unease that true growth and breakthroughs occur. This principle applies equally to sales, personal development, and life at large. Gordon's practice of actively seeking out challenging situations has not only shaped his approach to sales but has also provided a roadmap for others to follow in their quest for personal and professional development.Final ThoughtsCoach Dan Gordon's conversation with Phil Gerbyshak offers a treasure trove of insights for anyone looking to improve their sales skills or embark on a journey of personal growth. His emphasis on effectiveness, understanding the human condition, embracing discomfort, and the inseparable link between personal development and sales provides a comprehensive framework for success. In a world often skeptical of sales motives, Gordon's "no douchebag selling" philosophy stands out as a beacon of integrity, authenticity, and genuine service. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In the dynamic world of entrepreneurship and marketing, the journey from self-made beginnings to cultivating thriving businesses offers a wealth of insights and strategies. In a compelling conversation between Phil Gerbyshak and Jason Kramer, founder of Cultivize, several key themes emerge, resonating with anyone looking to navigate the complex landscape of sales, leadership, and business growth. This article delves into their discussion, highlighting the pivotal advice and experiences shared by Jason Kramer, underlining the essence of listening, learning, and leading in the business domain.Surround Yourself with People Smarter Than YouOne of the first and most impactful pieces of advice Jason Kramer embraced in his entrepreneurial journey was the importance of surrounding himself with individuals smarter than himself. This principle, although commonly advised, proved to be a cornerstone of success for Kramer. "Surrounding myself with people smarter than me has proved to be ultimately successful for my business and my life," Kramer reflects, underscoring the value of diverse insights and expertise in fostering personal and professional growth.The Art of Communication and Learning from OthersKramer's background in communication and design laid the foundation for his venture into marketing, highlighting the natural progression from visual to broader communication strategies. He emphasizes the continuous learning curve as an entrepreneur, where understanding the intricacies of running a business, from profit margins to overhead costs, becomes crucial. Kramer's journey underscores the pivotal role of mentors and coaches in bridging knowledge gaps, especially in the early stages of business ownership.Self-Discovery and Seeking MentorshipThe path to finding mentorship and guidance, according to Kramer, begins with self-discovery and the acknowledgment of one's need for help. "It was really listening to these other people and meeting them...that's how it started, just meeting people and recognizing they can provide something to me that can be useful," Kramer shares. This proactive approach to networking and openness to learning from others' experiences and mistakes has been instrumental in shaping his business philosophy.Email Marketing and Beyond: A Focus on Nurturing LeadsAs the conversation delves into strategies for sales success and scaling, Kramer brings to light the critical aspect of what happens after capturing a lead. The focus shifts to nurturing these leads, understanding the buyer's journey, and effectively communicating the value proposition. Kramer emphasizes the importance of looking beyond the initial contact, "It's learning from other people's mistakes but also saying, 'Hey, what are the top brands doing really exceptionally well?'...It's about taking it from what happens after the lead, nurturing that lead, educating that lead through the buyer's journey."The Unique Brand Identity of CultivizeKramer's decision to create a unique brand name like Cultivize reflects his desire for distinctiveness and memorability in the marketplace. The name Cultivize, a blend of 'cultivate' and 'seize', encapsulates the dual focus of cultivating client relationships and seizing opportunities to convert leads into customers. This branding strategy highlights the innovative approach Kramer employs in standing out in a crowded market.A Holistic Approach to Sales and MarketingThroughout the conversation, Kramer advocates for a holistic and integrated approach to sales and marketing. He stresses the importance of understanding the sales process, employing the right tools, and automating where possible to enhance efficiency and effectiveness. The emphasis on a data-driven approach and leveraging technology to optimize the sales cycle is a recurring theme, showcasing Kramer's forward-thinking mindset.You can get more of Jason's mindset and download some of that insight at https://afterthelead.com/Wrapping it upIn conclusion, Jason Kramer's insights from his conversation with Phil Gerbyshak offer a deep dive into the strategies and mindsets that contribute to successful entrepreneurship and marketing. His emphasis on continuous learning, mentorship, effective communication, and innovative branding underlines the multifaceted nature of building and scaling a business in today's competitive environment. As we navigate the complexities of the business landscape, Kramer's experiences and advice serve as a beacon for aspiring entrepreneurs and seasoned professionals alike, reminding us of the power of collaboration, innovation, and strategic thinking in achieving long-term success. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In the world of professional speaking and entrepreneurship, the journey is often fraught with self-doubt and the daunting shadow of impostor syndrome. Kris Kelso, a professional keynote speaker, entrepreneur, and the author of "Overcoming the Impostor: Silence Your Inner Critic and Lead with Confidence," sheds light on this pervasive issue in a compelling conversation with Phil Gerbyshak. Here's a detailed dive into their discussion, focusing on the concept of humble confidence and extracting insights from Kris's expertise.The Joy of Simple Pleasures: Dark Chocolate Peanut M&M'sAt the heart of Kris's message is the appreciation for simple joys, like his fondness for dark chocolate peanut M&M's, not just as a treat but as a necessity due to a milk allergy that affects his speaking voice. This preference underscores a deeper theme in his life and work: the importance of understanding and accommodating one's unique needs and circumstances to perform optimally in professional arenas.Confronting the Impostor WithinKris eloquently describes impostor syndrome as the internal battle with a voice that undermines one's achievements and capabilities. He emphasizes, "That voice itself isn't real. There's nobody there; it is a fake. I'm not the fake; that voice is the fake." This perspective is empowering, suggesting that acknowledging and naming the impostor within is the first step towards reclaiming one's confidence and authority.From Proud Insecurity to Humble ConfidenceOne of the most striking insights from Kris revolves around the transition from proud insecurity to humble confidence. He articulates, "Humility and confidence are not opposites; they actually can go well together." This notion challenges the common misconception that humility equates to self-deprecation. Instead, Kris argues that true confidence is grounded in a realistic appraisal of one's abilities and a focus on continual learning and growth.The Power of Accepting ComplimentsA practical takeaway from Kris is the importance of accepting compliments gracefully. He points out how deflecting praise can not only diminish one's sense of self-worth but also disrespect the giver of the compliment. He advises, "Plant your feet, look them in the eye, smile, and just say thank you." This simple act can reinforce one's self-belief and encourage a more positive internal dialogue.**Embracing the Explorer Mindset**Kris introduces the concept of the "Explorer" mindset as opposed to the "Tour Guide" mentality. Explorers, he explains, are those who "are very comfortable with the unknown...they welcome people on the journey to say who can add value as we go out and learn and explore." This mindset is crucial for overcoming impostor syndrome, as it embraces uncertainty and values the learning process over the need for constant expertise.A Call to ActionIn his conversation with Phil, Kris Kelso not only illuminates the contours of impostor syndrome but also offers a roadmap for overcoming it. His emphasis on humble confidence, the value of simple joys, and the power of a positive internal narrative provides a beacon for entrepreneurs, speakers, and professionals navigating the complexities of their careers.In conclusion, Kris's dialogue with Phil Gerbyshak offers profound insights into the nature of self-doubt and the pathway to genuine confidence. His perspective invites us to reflect on our own internal critics and to approach our professional and personal challenges with an explorer's curiosity and a learner's openness.Some quotes from Kris Kelso1. Kris Kelso on Inner Critic: "That voice itself isn't real. There's nobody there; it is a fake. I'm not the fake; that voice is the fake."2. Kris Kelso on Humble Confidence: "Humility and confidence are not opposites; they actually can go well together. Humility is not thinking less of yourself, it's thinking of yourself less."3. Kris Kelso on Accepting Compliments: "Plant your feet, look them in the eye, smile, and just say thank you. I worked really hard on that, and it's so nice to know that my work is appreciated."4. Kris Kelso on the Explorer Mindset: "Explorers are very comfortable with the unknown...they welcome people on the journey to say who can add value as we go out and learn and explore."5. Kris Kelso on Overcoming Impostor Syndrome: "The next time someone pays you a compliment...just receive the gift and honor the giver of that gift. Over time, you'll start to accept those compliments and believe the praise that people are making observations about you." This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In this engaging and insightful episode of the Sales Leadership Show, host Phil Gerbyshak sits down with Jay Baer, the renowned business growth and customer experience researcher, author of "Time to Win," and self-proclaimed tequila aficionado. They dive deep into the concepts of speed, responsiveness, and the profound impact they have on customer satisfaction and business success.Happy AF with Phil Gerbyshak is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Key Highlights:* The Best Advice Jay Baer Ever Received: Jay starts the conversation with a piece of wisdom passed down from his mother, encapsulated in the saying, "Accept that some days you're the pigeon, and some days you are the statue." This advice sets the tone for understanding the ups and downs of business and life.* Jay's Journey from Corporate to Entrepreneur: Jay shares his transition from working in corporate roles and for the government to starting his own business 24 years ago, highlighting the lessons learned and the drive to create something of his own.* The Genesis of "Time to Win": Jay discusses the motivation behind his latest book, "Time to Win," focusing on the increased importance of time and responsiveness in today's business landscape. He emphasizes that speed is now as crucial as price to customers, a trend accelerated by the pandemic.* Building a Culture of Responsiveness: Jay argues that businesses must embrace a culture of responsiveness to gain a competitive edge. He stresses that this approach is not just beneficial but necessary, as customer expectations around speed continue to rise.* Practical Advice for Implementing Speed in Business: Jay offers actionable insights on how businesses can start incorporating speed into their operations. He suggests focusing on exceeding customer expectations with speed and being transparent about timelines to avoid disappointments.* The Misconception of Speed: Jay clarifies that being responsive doesn't necessarily mean being available 24/7 but rather exceeding customer expectations in a timely manner.* Generational Insights on Patience: Surprisingly, Gen Z emerges as the most patient generation, with Baby Boomers being the least patient. Jay discusses the implications of these findings for businesses targeting different age groups.* The Tequila Side of Jay Baer: Jay shares his passion for tequila, becoming the second most popular Tequila educator on the internet. This hobby demonstrates the importance of pursuing personal interests alongside professional endeavors.Conclusion: Jay Baer's conversation with Phil Gerbyshak offers a treasure trove of insights on the importance of speed and responsiveness in business. His advice, grounded in extensive research and personal experience, provides listeners with a clear roadmap to success in a fast-paced world.5 Pull Quotes from Jay Baer:* "Accept that some days you're the pigeon, and some days you are the statue."* "Customers of all kinds care more about speed, responsiveness, than they used to."* "If your customers care about time more than ever, do you run your business as if that were the case?"* "We live in an era where we interpret responsiveness as respect."* "One in four will pay as much as 50% more to not wait."Join us next time on the Sales Leadership Show for more insights from industry leaders like Jay Baer. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Welcome to this enlightening episode of "The Happy AF Show," where your host, Phil Gerbyshak, dives into a profound conversation with Tara Rolstad about the balancing act of mastering self-care and parenting in pursuit of happiness. Tara, a mental health expert and advocate, shares her personal journey and insights, emphasizing the importance of self-care, especially for those parenting children with mental health challenges.Episode Highlights:- Tara's Unconventional Start: Tara begins by recounting the worst advice she ever received, which ironically propelled her towards resilience and determination. This moment of adversity underscores the importance of self-awareness and self-motivation in navigating life's unexpected challenges."The worst advice I ever got...if you don't work harder, you're never going to be a good secretary...what not that there's anything wrong with being a good secretary, but sir, that's not what I'm here for."- Journey into Mental Health Advocacy: Tara shares her compelling story of becoming a foster parent to her nieces, who suffered from severe mental health issues, alongside raising her children. This experience deepened her commitment to mental health advocacy and underscored the pervasive nature of mental health challenges across families."By the time they got to us, they had really severe mental health issues...what I've discovered is that it's a lot of families."- The Balancing Act of Self-Care and Parenting: Tara discusses the delicate balance between caring for oneself and caring for others, emphasizing the need for identifying personal non-negotiables in self-care. For Tara, sleep is paramount."It is 100% a balancing act, but not a balancing act that I never expect to get fully balanced."- Self-Care Strategies: Tara delves into practical strategies for self-care, highlighting the significance of sleep, establishing a support network, and engaging in activities that rejuvenate the spirit. She advocates for countercultural approaches to parenting and self-care, stressing the importance of allowing children to develop self-sufficiency."My non-negotiable was sleep...I learned very early on that I had to get my nine hours every night."- Encouragement for Parents: Tara offers encouragement and practical advice for parents navigating their own mental health while supporting their children. She emphasizes the importance of seeking help when needed and fostering a supportive community."One in five kids every year is going to struggle with a mental health issue...it's important that parents are aware of this."Key Takeaways:- Self-Care is Personal - and Essential: Understanding and honoring your non-negotiables in self-care is crucial for maintaining mental health and well-being.- Support Networks Matter: Building and maintaining a support network is vital for navigating the challenges of parenting, especially when mental health issues are involved.- Education and Advocacy: Tara's journey underscores the importance of educating oneself about mental health and advocating for those who are struggling.- Encouragement to Seek Help: It's okay to seek professional help when self-care is not enough. Therapy and medication can be essential tools in managing mental health.More Resources:- Tara Rolstad's Website: For more insights and resources from Tara, visit http://tararolstad.com.- Self-Care Handout: A comprehensive guide to self-care strategies and practices, available here, just for listeners of The Happy AF Show!Closing Thoughts:Tara's journey and insights offer a powerful reminder of the importance of self-care, especially for those navigating the complexities of parenting children with mental health challenges. Her message encourages us to seek balance, prioritize our well-being, and embrace the support of our communities. Remember, taking care of yourself isn't just about being a better parent or partner—it's about honoring your inherent worth and ensuring you can live a fulfilling and happy life.Thank you, Tara, for sharing your wisdom and experiences with us. Your resilience and dedication to mental health advocacy inspire us all to approach life's challenges with courage and compassion. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In this exciting episode of The Sales Leadership Show, host Phil Gerbyshak sits down with Neil Rogers, a seasoned sales expert and author of the insightful book "Bar Tips." Neil shares his journey from bartending to becoming a sales guru, offering valuable lessons and wisdom along the way.Key Highlights:* Neil's Best Sales Advice:* Neil recounts the best advice he received from Jimmy Gallagher in the late '80s: "Whenever anything goes wrong, start here: What was my role in this? How could I have done better?" This mindset encourages self-reflection and accountability, key traits for success in sales.* Transition from Bartending to Sales:* Neil discusses his early days, transitioning from bartending to sales. He emphasizes the importance of selling products that have a market and shares anecdotes from his time in the food and athletic footwear industries.* Importance of Teamwork in Sales:* Drawing parallels between bartending and sales, Neil stresses the significance of teamwork. He shares experiences from his time at TIA's in Boston, highlighting how collaboration and mutual support are crucial for success.* Knowledge as Power:* Neil touches upon the importance of product knowledge and market fit. He advises, "Know what you know, and don't BS. Be mature and acknowledge what you need to research."* Situational Awareness:* Reflecting on his bartending days, Neil shares insights on identifying key players in a group and adapting to different situations — a vital skill in sales.* Mindset Shift for Success:* Neil offers a mindset tip: Practice positivity and mindfulness. He suggests daily appreciation, meditation, and being proactive as ways to maintain a positive mindset.Phil's Takeaway: Phil wraps up the show by highlighting the simplicity and impact of Neil's advice. He recommends Neil's book "Bar Tips" for straightforward, effective strategies in sales and personal growth.Pull Quotes from Neil Rogers:* "Always start with reflecting on your own role in any situation. It's the key to learning and improving."* "In sales, just like in bartending, understanding your team and working well together makes all the difference."* "Product knowledge is crucial, but never at the expense of understanding your customer's needs."* "Situational awareness in sales is like reading a room in a bar — know who's who and adapt."* "A positive mindset is more than just feeling good; it's about being proactive and creating solutions."Closing: Don't forget to check out Neil's book "Bar Tips" available at positiveactivity.net for more of his insightful sales strategies. Thanks for tuning in to The Sales Leadership Show with Phil Gerbyshak. Join us next time for more expert insights on sales and leadership! This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

In this inspiring episode of the "Happy AF Show," host Phil Gerbyshak sits down with Jason Kotecki, an artist, author, and professional speaker known for his new book "Must Be Nice: Your Guide to Growing Beyond the Compare Game." They dive into a conversation full of insights, laughter, and practical advice on focusing your marketing efforts, the power of serving others, and overcoming the pitfalls of comparison.Key Takeaways:* Focusing Your Marketing with a Fishing Analogy:* Jason shares valuable advice from the late Shan Stevenson on marketing: Focus on your target audience like selecting a specific fish to catch. However, be open to serendipitous opportunities, akin to "different fish jumping in your boat."* Serving the Helpers:* Targeting "helpers" in sectors like healthcare, education, and law enforcement, Jason discusses how his message helps manage burnout and encourages self-care, emphasizing service over compensation.* The Must Be Nice Syndrome:* The core of Jason's book and our conversation revolves around transcending the "must be nice" mindset, which stems from comparing ourselves to others' highlights, and instead recognizing and leveraging our unique talents.* Integrating Talents to Stand Out:* Jason underscores the importance of combining skills (a talent stack) to create a unique offering. He shares his journey from separating his art from his speaking to integrating them, greatly enhancing his impact.* Avoiding the Comparison Game:* A significant portion of the discussion is devoted to strategies for avoiding the pitfalls of comparison, particularly in the context of social media, and focusing on our personal growth and contributions.5 Quotes:* On Marketing Focus: "When you're fishing, you need to pick what kind of fish you're going for and then put a specific type of bait to catch that fish. And if a different fish jumps in your boat, you're allowed to eat it." – Jason Kotecki* On Serving Helpers: "Our message resonates the most with helpers... reminding people of why they do what they do, encourage them, inspire them, give them some tips for managing the burnout." – Jason Kotecki* On the Must Be Nice Syndrome: "Must be nice is a phrase we've all said... but if you actually dive deep into your 'must be nice,' you will be on that stage and people will be in the audience saying, 'must be nice to be him/her.'" – Jason Kotecki* On Talent Stacks: "Instead of being the best in the world at something, we just need to pair some complementary talents together and be in the top 20%." – Jason Kotecki* On Avoiding Comparison: "Don't compare your everyday to someone else's highlight reel... remember, that's what it is." – Jason KoteckiJason and Phil's conversation is a masterclass in looking beyond superficial comparisons to find and nurture our unique strengths. By focusing on helping others, leveraging our talents, and remembering that everyone's highlight reel is just a part of their story, we can create a fulfilling path for ourselves and make a genuine impact.Call to Action:Grab your copy of "Must Be Nice" to explore deeper insights and strategies shared by Jason Kotecki. Visit Escape Adulthood to learn more about Jason's work and how to bring more play and imagination into your life. Let's move beyond the compare game together. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Episode OverviewIn this insightful episode, host Phil Gerbyshak has an engaging conversation with Ken Schmitt about his journey as an author and CEO. Ken shares his experiences, wisdom, and the valuable lessons he has learned in his professional life.Key Topics Discussed* Building a Niche in Business: Ken discusses the importance of specializing and not trying to be all things to all people.* Influence of Mentorship: Ken credits his mentor, Ron Jervis, for shaping his business approach.* The Concept of a 'Practical Optimist': Ken explains how this approach blends methodical thinking with an optimistic outlook, influenced by his parents' contrasting personalities.* Incorporating Action Steps in Leadership: Ken emphasizes the importance of actionable advice in leadership.* Transparency and Vulnerability in Leadership: The significance of honest and open communication in building trust within a team.* Balancing Praise and Mentorship: Ken advises on the best practices for acknowledging success and providing constructive feedback.* Staying Connected in Leadership: The importance of maintaining connections in leadership, regardless of whether you are introverted or extroverted.* Practical Optimist Podcast: Ken shares insights into his podcast and its focus on leadership and practical optimism.* Learning from Mistakes: Ken openly shares his experiences with hiring challenges and the lessons learned.Episode ConclusionKen's journey as an author and CEO is filled with practical wisdom and actionable advice for anyone aspiring to be a leader or an entrepreneur. His approach to balancing optimism with practicality offers a unique perspective on tackling professional challenges. Be sure to check out his book, "The Practical Optimist," for more in-depth insights. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Introduction:- Phil introduces Michael Gelb, author of "The Art of Connection," and their long-standing connection dating back to when Phil worked at Strong Investments and Michael wrote "Thinking Like Leonardo da Vinci."- Michael's diverse interests, including wine, creativity, and leadership, have led to his latest book, "The Art of Connection," which focuses on how to enhance connections in various aspects of life.Segment 1: The Journey from Wine to Da Vinci and Beyond- Michael shares his approach to choosing topics for his books, emphasizing his passion and curiosity for subjects that can help others.- The connection between his wine book and "The Art of Connection" as both address the importance of building connections and fostering collaboration.- Michael's experience with using wine tasting as a team-building activity to break down barriers and foster connection among participants.Segment 2: The Art of Connection vs. The Science of Connection- Michael explains why he calls it "The Art of Connection" despite the presence of scientific research in the book.- The distinction between understanding the science of connection and applying it effectively, emphasizing the importance of being present and attentive in interactions.- The role of curiosity and being fully present in establishing meaningful connections with others.Segment 3: Being Present and Fully Engaged- The significance of being present and engaged in interactions, drawing inspiration from Winston Churchill's quote, "We are all worms, but I do believe that I am a glowworm."- The idea that everyone matters and has more influence than they might realize, and how small acts of kindness can create positive ripples in relationships.- The concept of reciprocity and the balance of energy exchange in relationships, including the distinction between givers, takers, and matchers.Segment 4: Balancing the Energy Exchange- Delving into the importance of balancing the energy exchange in relationships and how it impacts individuals' well-being.- Michael's personal experience and commitment to maintaining balance in his own relationship, emphasizing open communication and dialogue.- The role of humility and curiosity in being a good listener, acknowledging that effective listening requires continuous practice and self-awareness.Segment 5: Turning Friction into Momentum- Exploring the fifth skill in "The Art of Connection" – turning friction into momentum.- The significance of conflict resolution in relationships and the need to separate conflict from a contest.- Encouraging creativity in resolving conflicts by understanding the underlying needs of stakeholders and finding new solutions that benefit everyone.- The broader impact of constructive conflict resolution on society as a whole.Conclusion:- Phil and Michael recap the key takeaways from the conversation, highlighting the importance of being present, embracing curiosity, balancing energy exchange, and effectively handling conflicts.- Michael invites listeners to connect with him through his website and on LinkedIn to continue the conversation and explore further insights into "The Art of Connection."Final ThoughtsThis podcast episode features an engaging discussion with Michael Gelb about his book "The Art of Connection." It delves into the importance of fostering meaningful connections in various aspects of life, from personal relationships to leadership and teamwork. Michael's insights on being present, balancing energy exchange, and constructive conflict resolution provide valuable takeaways for listeners seeking to enhance their own connections and relationships.A few notable quotables:"Emotions are contagious for better or for worse, so be careful about what you catch and spread." - Michael Gelb"Balance the energy exchange in your relationships. Monitor and adjust it so that each person feels the energy is flowing and they feel a sense of gratitude." - Michael Gelb"One of the big secrets of creative collaboration is learning how to have conflict that is respectful and dynamic and inspires thought." - Michael Gelb"The goal of a conflict in a relationship is not to score more points than the other person, but to use creativity to meet the underlying needs of all stakeholders." - Michael Gelb"Be present and open, assume there's more to know, and be curious. That attitude will strengthen your sense of presence and humility." - Michael Gelb This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe