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Send us a textThis episode was taped live at the ViVE 2025 conference in Nashville, Tennessee. About This EpisodePatty Hayward, General Manager of Healthcare and Life Sciences at TalkDesk, shares how personalized AI communication in healthcare is becoming reality. In a groundbreaking partnership with Epic, TalkDesk is transforming healthcare contact centers from cost-driven call hubs into vital parts of the care team, integrating support directly into electronic health records and empowering agents to guide patients with empathy and precision. Hayward dives into this evolution and makes a compelling case for co-innovation, challenging outdated metrics and redefining what truly human-centered healthcare can look like. Whether you're a healthcare professional, technology enthusiast, or simply someone who's experienced the frustration of healthcare bureaucracy, this episode offers a compelling vision of how bold thinking and strategic partnerships are creating more human-centered experiences. About Patty HaywardPatty Hayward, General Manager of Healthcare and Life Sciences at Talkdesk, has over a quarter century of industry strategy experience, including at organizations such as McKesson, Medicity, and Humedica. She is an expert in HIE, population health, pharmacy, process redesign for healthcare systems, and increasing access to patient information. Additional ResourcesLinkedIn: @PattyHaywardSupport the show-------- Stay Connected www.leighburgess.com Watch the episodes on YouTube Follow Leigh on Instagram: @theleighaburgess Follow Leigh on LinkedIn: @LeighBurgess Sign up for Leigh's bold newsletter
This episode's Community Champion Sponsor is Catalyst. To virtually tour Catalyst and claim your space on campus, or host an upcoming event: CLICK HERE---Episode Overview: During this episode, I spend time with Patty Hayward, GM of healthcare and life sciences at Talkdesk, as she shares her expertise in personalized patient experiences and the pivotal role of technology in achieving them. While together, Patty outlines how Talkdesk's cloud-based contact center technology revolutionizes patient care by seamlessly connecting communication channels and enhancing interactions. Additionally, Patty sheds light on Talkdesk's collaboration with Memorial Health Care during the pandemic, showcasing their rapid scaling and innovation to deliver exceptional value to their end users. Join us for this important conversation as we explore the challenges faced by the healthcare industry, such as technology adoption and change fatigue, and how Patty and her team at Talkdesk are dedicated to personalizing healthcare. Let's go! Episode Highlights:Patty's career path and eventual leadership role at TalkdeskThe importance of personalized patient experiences and Talkdesk's cloud-based contact center technologyChallenges faced by the healthcare industry during the pandemic and the role of technology in adapting to virtual careTalkdesk's personalized product for healthcare, integrating with EMR and automating manual processesThe transformative potential of Generative AI in healthcare and the importance of smartly consuming technology About our Guest: Patty Hayward, GM of healthcare and life sciences at Talkdesk, has over a quarter century of industry strategy experience, including at organizations such as McKesson, Medicity, and Humedica. She is an expert in HIE, population health, pharmacy, process redesign for healthcare systems, and increasing access to patient information.Links Supporting This Episode:Talkdesk Website: CLICK HEREPatty Hayward LinkedIn page: CLICK HERETalkdesk Twitter page: CLICK HERE Mike Biselli LinkedIn page: CLICK HEREMike Biselli Twitter page: CLICK HEREVisit our website: CLICK HERESubscribe to newsletter: CLICK HEREGuest nomination form: CLICK HERE
This episode's Community Champion Sponsor is Catalyst. To virtually tour Catalyst and claim your space on campus, or host an upcoming event: CLICK HERE---Episode Overview: From not planning a career in healthcare to having over 35 years of amazing experience in digital health technology, our next guest is more passionate than ever about moving our industry forward by lowering the cost of care and improving the patient experience. Greg Miller, Chief Growth Officer at Lumeon, joins us to discuss how his company is providing a cloud-based care orchestration platform that automates the tasks, workflow, activities, and events that occur during the process of coordinating care.Join us to learn how Greg and the Lumeon team are orchestrating patient care that allows healthcare staff to deliver more efficient and meaningful patient experiences. Let's go! Episode Highlights:How Greg entered the healthcare industryWhy Lumeon was createdWhat automation means to the healthcare industry and the patients it servesTop issues the healthcare industry struggles withLumeon's impact on the healthcare systemGreg's vision for the industry and Lumeon About our Guest: Greg is the Chief Growth Officer for Lumeon, leading Lumeon's go-to-market strategy in North America. With more than 35 years of experience in the Digital Health industry, Greg brings a wealth of knowledge and experience to Lumeon and its customers. He has held executive leadership roles in sales, marketing, corporate operations, and strategy in leading Digital Health companies such as TSI, Picis, IBM, Medicity, Aetna, Health Catalyst, and Talkdesk. Greg has made it his mission to transform healthcare, with a focus on lowering the costs of care, enhancing quality and improving the patient and member experience. Greg is certified in healthcare quality and process improvement from the Healthcare Delivery Institute's Advanced Training Program at Intermountain Healthcare.Links Supporting This Episode:Lumeon website: CLICK HEREGreg Miller LinkedIn page: CLICK HERELumeon Twitter page: CLICK HEREMike Biselli LinkedIn page: CLICK HEREMike Biselli Twitter page: CLICK HEREVisit our website: CLICK HERESubscribe to newsletter: CLICK HEREGuest nomination form: CLICK HERE
Take an intrapreneurial journey to improve healthcare Josh Farrington is Medicity's director of operations. Medicity is a new digital health company based in Melbourne. It is part of the Cabrini Technology Group, or CTG. In this episode, Pete and Josh explore the journey of intrapreneurship and Medicity from its early days within Cabrini Health and how that all ties into where they are now, plus much more. There is always much to do in healthcare to help improve patient outcomes and experience, plus the clinical workflow. This episode covers the improvement of operational efficiencies in hospitals. It looks at the intrapreneurial journey of a health tech startup and its collaboration with clinicians to co-design efficient products and services, with simplicity of use being a priority. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Medicity, visit their Talking HealthTech Directory here. Loving the show? Leave us a review, and share it with some friends. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, quarterly summits and more exclusive content. For more information visit here.
Dina CEO Ashish V. Shah joins Eric to discuss the advantages and challenges in transitioning care from the hospital to the home. He shares what it takes to replicate the facility-based experience outside of the hospital and deliver measurable quality improvements cost-effectively. Ashish provides a step-by-step blueprint for creating an exceptional transition-to-home care model you can replicate at your own organization. Our GuestAshish V. Shah is CEO of Dina Ashish leads the Dina (Dena) team on its mission to power the healthcare industry's transition to virtual and in-home care. He founded the company in 2015 and remains passionate about empowering care teams with the tools they need to help people age. A recognized thought leader, Shah previously served as CTO at Medicity, the market leader for vendor-neutral Health Information Exchange solutions (acquired by Aetna in 2011). This episode is sponsored by Dina Dina powers the future of home-based care with its care-at-home platform and network that can activate and coordinate multiple home-based service providers, engage patients directly, and unlock timely home-based insights that increase healthy days at home. Dina works with many leading health systems, ACOs and health plans to extend their reach into the home to help people live their best lives. The platform creates a virtual experience for the entire healthcare team so they can communicate with each other--and help patients and families stay connected--even though they may not physically be under the same roof. Dina helps professional, and family caregivers capture rich data from the home, using artificial intelligence to recommend evidence-based, non-medical interventions.
El Mundo De Cabeza - Federico Molinari, Beneficios de Club Medicity by FM Mundo 98.1
Respiratory health has become one of the widely discussed topics in the medical field after the covid pandemic stuck us. How to improve the health of our lungs? Topics discussed 2:05 - Why has lung health become important, especially in the covid era? 3:15 - What is SPO2 and why has it assumed significance during the pandemic? 7:47 - Why and how does smoking impact lungs? (What is COPD and how it develop) 13:48 - Lifestyle and lung health 17:12 - Asthma, Allergy & Lung Health 19:42 - Pneumonia, covid and lung health 22:15 - Post-Covid Exercises 24:40 - Heart rate and exercises after covid 28:58 - Right form of breathing and breathing exercises. 33:40 - Different types of exercises
El Helado Inmunológico Medicity es una combinación única, su sabor es una mezcla de fresa y naranja y tiene un componente especial inmunológico que justamente ayuda a subir las defensas. Además, es ¡Cero Grasa y Cero Azúcar!
World Kidney Day 2021 - Importance of kidney health, kidney diseases, kidney-friendly diet and more - Interview with Dr Sooraj YS (Renai Medicity) by NuvoVivo
How to reduce BP? Interview on Hypertension & Blood Pressure with Dr. Vinod Thomas, Cardiologist, Head - Cardiology - Renai Medicity, Kochi
"Two week break will help break the pandemic cycle- PANIC but without losing your head.This is a people WAR" says the Veteran, Padma Bhushan Cardio Surgeon, Naresh Trehan- CMD Medanta, Medicity.He Says- "It has still not sink in people , that it is a disaster. People need o listen to every Instruction of Government. We are at Stage 2, but there is fear of having slipped to Stage 3 already" Keep Safe, To Let The World Stay Safe!!
David shares with Andrew perspectives on health tech innovation and how the development and customer propositions are changing. We also discuss venture incubation and corporate innovation. David has led the Medicity in Nottingham and was CEO of Philips Vitality health innovation.
The Top Entrepreneurs in Money, Marketing, Business and Life
As CEO of WebPT, Nancy Ham is focused on guiding the company through its next phase of growth, bringing with her a wealth of experience in developing, growing, and operating private and public healthcare IT companies. During her robust career, she has achieved powerful results in healthcare IT and was named one of Health IT's 25 Most Powerful Women Thought Leaders by HealthData Management. Prior to WebPT, Nancy served as CEO of Healthagen Population Health Solutions, an Aetna company. There, she oversaw several tech businesses, including Medicity, the market leader in clinical data exchange and interoperability. Nancy also previously served as CEO, president, and a director of MedVentive (later acquired by McKesson), and has held executive roles at Sentillion, ProxyMed, Healtheon/WebMD, and ActaMed Corporation.
Brian Ahier is a nationally known worker in digital health with a focus on health data exchange, use and analytics. He is the Digital Health Evangelist at Aetna working in their Medicity business. He specializes in digital health, EHR, health information exchange, population health management, and IT infrastructure to support new payment and care delivery models. Brian sits on the Consumer Technology Task Force, a Joint Collaboration of the Health IT Policy and Standards Committees which makes recommendations and provides insight on ONC/HHS projects and initiatives with a consumer focus to ensure the person remains at the center, engaging the experience and feedback of both patients and providers. Here are the highlights of our conversation with our guest: Brian had always been a technologist and had always believed that the internet will be huge. He shares to us a time when his mom had Alzheimer’s and they had been frustrated in the way the data about her health was presented over to him and his siblings via fax machines. The quality of care and the outcome was not good, the information to make good decisions was not there and it had caused a lot of stress and money to the family until their mom passed away. He was angry at the health system and wondered why the health care system is so uncoordinated if the technology is there to help out. That is when he decided that he will participate and make a difference. The goal is to keep people out of the hospital so Brian shares that we should look at lesser beds and not building new hospital wings (except if it’s for a pediatric cancer or something we need). These hospital beds will no longer be necessary, sort of an exponential decline, as the exponential growth will be brought about by technology caring for people in the community. Computers are now accessible everywhere instead of just in one main frame and a mobile phone has more computing power than computers just 10 years ago. Brian shares that we are in the inflection point of the exponential curve of information technology so you have to think mobile first. If you look at the price point of a computer, the processing speeds continue to increase and other data points towards validating this fact. Anyone who tries to improve health care has to recognize the exponential growth factor. Look at the emerging trends and technologies so that, three or five years from now, you can accurately forecast where you are going to be in terms of technology capabilities. Health care, at its core, is humans caring for other humans so it has to be local and community-oriented. It is local more than anything because if you have a relationship with somebody, it is much easier to build in behavioral modifications. You have to tap in to the people who care about the individual – these are the people who love you, your church group, people you play bridge with, etc. Everybody talks about gaps in health care and its true but we should realize that gaps in data are the ones that lead to gaps in care. That is why it is really vital that we get all the health information to the right person to the right place at the right time so we can provide the best care possible. Brian shares his secret to success: learning more from his failures rather than his success.
Brian Ahier is an award-winning digital evangelist and nationally known expert on health information technology. He received the 2016 Digital Health Evangelist award by Rock Health, Goldman Sachs, Square 1 Bank, and Fenwick & West. He has written numerous articles for a wide variety of industry leading publications including Healthcare IT News, Health Data Management, Executive Insights, and O’Reilly media. Steve and Brian discuss: Data acquisition & sharing courtesy of Medicity/Aetna EMR interoperability Patient engagement Trumpcare A.I. and Blockchain technology Replacing human workers with machines
Therapy Insiders Podcast -->>Physical therapy, business and leaders
"A really successful culture is purposeful" "We want to paint a picture of value" "Too many companies lose their way when they get bigger" "We enable them to punch above their weight" "Telehealth will be something critical" About Nancy and Heidi from www.webpt.com Nancy Ham joined WebPT as CEO and a board member in 2016, bringing with her a wealth of experience in successfully establishing, developing, growing, and operating private and public healthcare information technology companies. As CEO, she focuses on developing innovative strategies to help guide the company through its next phase of growth. Prior to joining WebPT, Nancy served as CEO of Healthagen Population Health Solutions, an Aetna company. There, she oversaw several tech businesses, including Medicity, the market leader in clinical data exchange and interoperability. Before that, Nancy was president, CEO, and a director of MedVentive (later acquired by McKesson), a provider of performance analytics that enabled ACOs and payers to manage cost, efficiency, and quality. Her experience also includes executive roles at Sentillion, ProxyMed, Healtheon/WebMD, and ActaMed Corporation. She also spent five years in leveraged finance at GE Capital. Named by HealthData Management as one of Health IT’s 25 Most Powerful Women Thought Leaders in 2016, Nancy holds a bachelor’s degree in economics from Duke University and a master’s in International Business Studies (MIBS) from the University of South Carolina. In her free time, she enjoys traveling the world, mountain biking, and being outdoors—no matter the season. As president and co-founder, Heidi leads WebPT’s product vision, company culture, and branding efforts, while advocating for the physical therapy profession on a national scale. She co-founded WebPT after recognizing the need for a more sophisticated industry-specific EMR platform and has since guided the company through exponential growth, while garnering national recognition. Heidi brings with her more than 15 years of experience as a physical therapist and multi-clinic site director as well as a passion for healthcare innovation, entrepreneurship, and leadership. An active member of the sports and private practice sections of the APTA, Heidi advocates for independent rehab therapy businesses, speaks as a subject-matter expert at industry conferences and events, and participates in local and national technology, entrepreneurship, and women-in-leadership seminars. In 2014, Heidi was appointed to the PT-PAC Board of Trustees. She also serves as a mentor to physical therapy students and local entrepreneurs and leverages her platform to promote the importance of diversity, company culture, and overall business acumen for private practice rehab therapy professionals. Heidi was a collegiate basketball player at the University of California, Davis, and remains a lifelong fan of the Aggies. She graduated with a bachelor’s degree in biological sciences and exercise physiology, went on to earn her master’s degree in physical therapy at the Institute of Physical Therapy in St. Augustine, Florida, and obtained her doctorate of physical therapy through Evidence in Motion. When she’s not enjoying time with her daughter Ava, Heidi is perfecting her Spanish, practicing yoga, or hiking one of her favorite Phoenix trails.
On the Wednesday, April 13th broadcast, at 11AM Pacific and 2PM Eastern, my special guest commentator is Alan Gilbert, Vice President, Business Development, AxSys Health Corp, a unit of AxSys Group founded in 1997. AxSys Health's goal is to utilize information and communications technology to improve the delivery of healthcare. For details see: http://bit.ly/eQEDg6 Gilbert recently published the thoughtful piece titled: 'Today’s McGyver Approach to Coordinated Care Technology Falls Short', we'll discuss his thoughts in this piece as well as the trends in the move towards collaborative, patient centered care coordination. Quoting Alan: 'Aetna's acquisition of Medicity, Ingenix's acquisition of Axolotl, and the IBM/ActiveHealth Management partnership are three recent indicators of the changing healthcare IT vendor landscape - one that is in the process of consolidating to more sharply focus on the needs of collaborative and coordinated care. These merger and partnership agreements validate the need for an overall technology platform to support the rapid rise of healthcare models like Accountable Care Organizations (ACOs) and the revitalization of established approaches such as Patient-Centered Medical Homes (PCMHs).' The market is consolidating, while the 'proposed rules' governing ACO's have only recently entered the 60 day comment period. We expect some of those comments to be rather 'lively'. For the complete article, see: http://bit.ly/gj6UOG Please join us for insights from Alan Gilbert.